HP Color LaserJet 4610
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Коды ошибок
10.10.YY
10.30.YY
10.XX.YY
13.02.00
13.05.00
13.09.00
13.0A
13.12.00
13.20.00
13.XX.YY
20
22
40
41.3
41.5
41.X
49.XXXX
50.X
51.XY
52.XY
53.XY.ZZ
54.20.00
54.X
54.XX.00
55.01.XY
56.XX
57.X
58.X
59.XY
62
68.X
79.XXXX
8X.YYYY
Описание
| Error code: | 10.10.YY |
| Display: | 10.XX.YY SUPPLY MEMORY ERROR |
| Description: | The MFP cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge. MFP cannot communicate with the e-label. |
| Remedy: | 1. Reinstall the print cartridge, or install a new HP print cartridge. 2. Verify that connector J97 on the DC controller PCA is firmly seated. |
| Error code: | 10.30.YY |
| Display: | 10.30.YY |
| Description: | A non-HP print cartridge is installed. 10.30.00 black print cartridge 10.30.01 cyan print cartridge 10.30.02 magenta print cartridge 10.30.03 yellow print cartridge |
| Remedy: | 1 Turn the printer off and then on. 2 Remove all of the print cartridges and turn the printer off and then on. 3 If the error persists, replace the indicated cartridge. |
| Error code: | 10.XX.YY |
| Display: | 10.XX.YY SUPPLY MEMORY ERROR |
| Description: | An error has occurred in one or more of the product`s supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge |
| Remedy: | • Turn the product off and then on to clear the message. • Replace the print cartridge. |
| Error code: | 13.02.00 |
| Display: | 13.02.00 Jam inside upper right door |
| Description: | Stay jam at SR5 (top/registration sensor). SR5 continues to detect media, after the media is originally detected, longer than specified. |
| Remedy: | Clear the jam. 1. Check for paper or other obstructions to the paper path in Tray 2 and before the registration area. 2. Check SR5 (top/registration sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 3. Check connector J319 on the dc controller. 4. Replace the HVPS. 5. Replace the dc controller. |
| Error code: | 13.05.00 |
| Display: | 13.05.00 JAM INSIDE TOP COVER |
| Description: | Paper failed to reach the delivery sensor within a specified period of time when a print job was initiated. When troubleshooting paper jams, always observe where the leading edge of the paper stops in the jam. |
| Remedy: | 1. Verify that nothing is obstructing paper movement within the paper path. 2. Verify that the fuser motor (M2) connector is firmly seated. The fuser motor wiring is hard-wired to the back of the ECU at connector J501. The motor connector is free-standing behind the ECU. To see if the fuser motor is functional, observe the output stacker rollers while turning on the device. If the rollers rotate, the motor is functional. If they do not rotate, verify the connection. |
| Error code: | 13.09.00 |
| Display: | 13.09.00 Jam inside left door |
| Description: | A jam is in the face-down bin. The leading edge of the media failed to reach the face-down bin delivery sensor (PS1451) within the specified time. |
| Remedy: | - Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Reseat the connections to the DC controller. - Make sure that the delivery flags move smoothly. - Run a service test. - Replace the delivery unit. - Replace the DC controller. |
| Error code: | 13.0A |
| Display: | 13.0A JAM IN TOP COVER AREA |
| Description: | A jam exists in the top cover. |
| Remedy: | 1 Press for detailed information about clearing the jam. 2 Press up and down to step through the instructions |
| Error code: | 13.12.00 |
| Display: | 13.12.00 Jam inside duplexer |
| Description: | Duplexer refeed jam. The page did not reach SR2 (duplexer-refeed sensor). |
| Remedy: | Clear the jam. 1. Remove the duplexer and check sensors SR1 (duplexer-jam sensor) and SR2 (duplexer-refeed sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. 3. Check the interface between the duplexer and the print engine. 4. Check connector J311 on the dc controller. 5. Replace the duplexer. 6. Replace the dc controller. |
| Error code: | 13.20.00 |
| Display: | 13.20.00 JAM INSIDE <LOCATION> |
| Description: | Paper has not moved past a certain paper sensor. <LOCATION> can be one of the following locations. • TRAY 2 • TOP COVER • REAR DOOR • DUPLEXER |
| Remedy: | • TRAY 2 Remove the tray, and then check the paper path for obstructions. Perform a manual sensor test and observe the prefeed sensor (PS102) status (B). Toggle the sensor flag to determine if the status changes. • TOP COVER Remove the print cartridge, and then check the paper path for obstructions. Verify that the top-of-page sensor (PS103) and the media width sensors (PS106 and PS108) are unblocked. Perform a manual sensor test and observe the status of these sensors. Toggle the sensor flags to determine if their status changes. • REAR DOOR Open or remove the rear face-up bin, and then check the paper path on each side of the fusing assembly for obstructions. Remove the fuser, if necessary. Perform a manual sensor test and observe the fuser delivery sensor (PS700) status (C). Toggle the sensor flag to determine if the status changes. • DUPLEXER Remove the duplexer, and then check the paper path for obstructions. If the message persists, replace the duplexer. |
| Error code: | 13.XX.YY |
| Display: | 13.XX.YY - Remove Tray 2 Clear jam then touch OK |
| Description: | Media is jammed in the duplex area. |
| Remedy: | Follow the instructions in the onscreen dialog box. |
| Error code: | 20 |
| Description: | Vertical image or label drift |
| Causes: | The printer is using non-continuous labels but is configured in continuous mode. The media sensor is positioned incorrectly. The media sensor is calibrated improperly. The platen roller is dirty. Improper printhead pressure settings (toggles). Improperly loaded ribbon or media. Incompatible media. |
| Remedy: | Configure the printer for non-continuous and run calibration routine, if necessary. Ensure that the media sensor is properly positioned to read a single/consistent interlabel gap. See Calibrate Media and Ribbon Sensor Sensitivity on page 90. Clean the platen roller. See Clean the Printhead and Platen Roller on page 131. Adjust the printhead pressure to ensure proper functionality. Verify that the printer is loaded properly. Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed. Media must not exceed minimum specifications for mode of operation. |
| Error code: | 22 |
| Description: | Loss of printing registration on labels. Excessive vertical drift in top-of-form registration. |
| Causes: | The platen roller is dirty. Media guides are positioned improperly. The media type is set incorrectly. The media is loaded incorrectly. |
| Remedy: | Clean the platen roller according to the instructions in Clean the Printhead and Platen Roller on page 131. Ensure that the media guides are properly positioned. Set the printer for the correct media type (gap/notch, continuous, or mark). See Set Media Type on page 81. Load media correctly. See Load Media on page 58. |
| Error code: | 40 |
| Display: | Scanner locked |
| Description: | 10-348 ERROR 40 FUSER MAIN LAMP FAILURE Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault, Clear <10-348 & 10-350> is run. |
| Causes: | 1. Deformed paper sensor actuator or faulty sensor. 2. SMPS PBA or Main PBA is defective 3. Faulty cables or connectors. |
| Remedy: | Switch printer power OFF. Remove the Fuser Assembly. Warning Fuser may be very hot. Use extreme caution to prevent burns. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Replace the Engine Control Board. |
| Error code: | 41.3 |
| Display: | 41.3 UNEXPECTED SIZE IN TRAY <X> |
| Description: | You have configured the tray for a different size of paper than the print job requires. NOTE: This error can be caused by a multi feed problem. Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller). |
| Remedy: | 1. Reload the tray with the correct paper size. 2. Make sure the paper size that is specified in the software program, the printer driver, and the control panel are all the same. 3. Press the OK button and scroll to the TRAY <X> SIZE = <Size> option. Reconfigure the size in a tray to match the size required for the print job. 4. If the error does not clear, turn the product off and then on. 5. If the message persists, contact an HPauthorized service or support provider. |
| Error code: | 41.5 |
| Display: | 41.5 UNEXPECTED TYPE IN TRAY X |
| Description: | The device senses a different media type than what is configured in the tray. |
| Remedy: | 1. Press "OK" to print from a different tray. 2. To print from the current tray, load the tray with the size and type indicated. Ensure that all trays are configured correctly before printing again |
| Error code: | 41.X |
| Display: | 41.X ERROR |
| Description: | A temporary printing error occurred. |
| Remedy: | 1. Press OK to see if the page will print. If necessary, turn the product off and then on. 2. Verify that the loaded paper meets HP specifications. If pages stick together, the paper detect sensors will detect a sheet of paper longer than what is expected in the product. 3. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match. 4. Verify that the correct size paper is loaded in the input tray. |
| Error code: | 49.XXXX |
| Display: | 49.XXXX ERROR |
| Description: | A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault. |
| Remedy: | 1. Turn off the product, and then turn it on. 2. Press Stop to clear the print job from the product memory. 3. Turn off the product, and then turn it on. 4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message appears only with a certain software program or print job, contact the software program vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the product that connect it to the network or computer. 6. Turn off the product. 7. Remove all EIO devices from the product. 8. Turn on the product. 9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device. 10. Replace an EIO device if you determine that it causes the error. |
| Error code: | 50.X |
| Display: | 50.X Fuser Error |
| Description: | The product has an internal hardware error. |
| Remedy: | 1. Press the power button to turn the product off.2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet.3. Wait at least 25 minutes, turn the product on, and then wait for the product to initialize.4. If the error persists, reconnect J101 and J552 on the engine controller PCA.5. If the error persists, check the power source. Make sure that the power source meets the minimum system requirements (40Hz to 70Hz).6. If the error persists, replace the fuser.7. If the error persists, replace the engine controller PCA. |
| Error code: | 51.XY |
| Display: | 51.XY ERROR |
| Description: | A laser/scanner error has occurred. |
| Remedy: | 1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear motor rotate. 2. If you cannot hear the motor rotate, verify that the connections to connector J86 and connector J93 on the DC controller PCA are firmly seated. 3. Verify that the wiring harness at the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly. |
| Error code: | 52.XY |
| Display: | 52.XY ERROR |
| Description: | A laser/scanner error has occurred. X = 0, Y = 0: scanner error X = 2, Y = 0: scanner rotation error |
| Remedy: | 1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear the motor rotate. 2. If you cannot hear the motor rotate, verify that connector J1702 and J1505 are fully seated on the DC controller PCA (ECU). 3. Verify that the connector J12 on the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly. |
| Error code: | 53.XY.ZZ |
| Display: | 53.XY.ZZ CHECK RAM DIMM SLOT <X> |
| Description: | There is a problem with the product memory. The DIMM that caused the error will not be used. Values of X and Y are as follows: • X = DIMM type, 0 = ROM, 1 = RAM • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1 |
| Remedy: | Press OK to continue if you are prompted. If the message continues, you might need to replace the specified DIMM. Turn the product off, and then replace the DIMM that caused the error. |
| Error code: | 54.20.00 |
| Display: | 54.20.00 PRINTER ERROR |
| Description: | Printing cannot continue. The CPR sensor out of range. |
| Remedy: | 1 For step-by-step information, press GO. 2 Turn the printer off and then on. |
| Error code: | 54.X |
| Display: | 54.X PRINTER ERROR |
| Description: | Printing cannot continue. There is a sensor malfunction. Values of X are: 01 - Humidity/temperature sensor 15 - Yellow 16 - Magenta 17 - Cyan 18 - Black |
| Remedy: | 1. Turn the MFP off then on. 2. Check connector J501 on the toner level PCB or J5201 on the environmental sensor. 3. Check connector J1014 or connector J1010 on the DC controller. 4. Replace the environmental sensor or the toner level PCB. 5. Replace the DC controller. |
| Error code: | 54.XX.00 |
| Display: | 54.XX.00 PRINTER ERROR |
| Description: | Printing cannot continue. The CPR sensor out of range. X values 15 = yellow 16 = magenta 17 = cyan 18 = black |
| Remedy: | 1 For step-by-step information, press GO. 2 Turn the printer off and then on. |
| Error code: | 55.01.XY |
| Display: | 55.01.XY DC CONTROLLER ERROR |
| Description: | The DC controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection. X 0 communication error 1 DC controller memory error 2 outgoing party error 3 no engine response 4 communication timeout |
| Remedy: | 1 Press GO to continue. 2 Turn the printer off and then on. 3 Reseat or replace the connectors between the DC controller and the formatter. 4 Replace the DC controller PCA. Calibrate the printer after replacing the DC controller. 5 Replace the formatter. Initialize NVRAM. |
| Error code: | 56.XX |
| Display: | 56.XX ERROR |
| Description: | A temporary printing error occurred as a result of an incorrect input or output request. |
| Remedy: | • Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider. |
| Error code: | 57.X |
| Display: | 57.X PRINTER ERROR |
| Description: | A printer fan error has occurred. X 3 cartridge fan (vertical fan, FM3) 4 formatter fan (horizontal fan, FM2) 7 power suppply fan (FM1) |
| Remedy: | Turn the printer off and then back on. 57.3 Cartridge fan error (FM3) 1. Reconnect the connectors J10 for the cartridge fan and J1102 on the DC controller PCB. 2. Immediately after starting the print operation, measure the voltage between pins 1 and 3 on the J10 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the cartridge fan. 3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. 57.4 Formatter fan error (FM2) 1. Reconnect the connectors J11 for the formatter fan and J1102 on the DC controller PCB. 2. Immediately after turning the printer on, measure the voltage between pins 4 and 6 on the J1102 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the formatter fan. 3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. 57.7 Power supply fan error (FM2) 1. Reconnect the connectors J1104 and J1133 on the DC controller PCB. 2. Disconnect the connector J1133. Immediately after turning the printer on, measure the voltage between pins 1 and 3 on the J1133 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the power supply fan. 3. Replace the low-voltage power supply. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. |
| Error code: | 58.X |
| Display: | 58.X PRINTER ERROR |
| Description: | A memory tag error was detected. X 3 CPU 4 power supply |
| Remedy: | 1. Turn the printer off and then back on. 2. Replace the memory PCB. 3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. |
| Error code: | 59.XY |
| Display: | 59.XY ERROR |
| Description: | A temporary printing error occurred. |
| Remedy: | 1. Inspect the DC controller PCA and verify that the following connectors are firmly seated: • Drum motor (M102) to connector J87 • Feed motor (M101) to connector J91 • Fusing motor (M299) to connector J89 NOTE: There is a cable between the drum motor and the DC controller. Both ends of the cable need to be firmly seated. 2. If the error persists, from the DIAGNOSTICS menu, run the component tests for each motor to verify that they are operating. If any of the motors is not operating, replace the motor. |
| Error code: | 62 |
| Display: | Nongenuine Toner Replace Toner |
| Description: | The toner cartridge installed is not a genuine cartridge. |
| Causes: | · Loose cable connection · Defective development clutch for magenta · Defective IOD2 board · Defective MCTL board |
| Remedy: | This message appears when you selected stop at the Non Genuine Toner prompt. Install the genuine toner cartridge. |
| Error code: | 68.X |
| Display: | 68.X STORAGE ERROR SETTINGS CHANGED |
| Description: | An error occurred in the product permanent storage and one or more product settings has been reset to its factory default. |
| Remedy: | Press OK to resume printing. Print a configuration page and check the product settings to determine which values have changed. If the error does not clear, turn the product off and then on. If the message persists, contact an HP-authorized service or support provider. |
| Error code: | 79.XXXX |
| Display: | 79.XXXX ERROR |
| Description: | The product detected a critical hardware error. |
| Remedy: | • Press the stop button to clear the print job from the product memory. Turn the product off and then on. • Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps. • Turn the product off. • Disconnect all cables to the product that connect it to the network or computer. • Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM. • Remove the EIO device from the product. • Turn the product on. If the error no longer exists, follow these steps. • Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device. • Replace the DIMM or EIO device if you determine that it causes the error. • Reconnect all cables that connect the product to the network or computer. |
| Error code: | 8X.YYYY |
| Display: | 8X.YYYY EMBEDDED JETDIRECT ERROR |
| Description: | The embedded HP Jetdirect print server has encountered a critical error. |
| Remedy: | • Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider. |
