HP Color LaserJet Enterprise M750xh

Общие характеристики
Макс. формат	A3
Тип	лазерный/светодиодный
Технология печати	лазерная
Число страниц в месяц	120 000
Область применения	большой офис
Цветность печати	цветная
Размещение	настольный
Тип устройства	Принтер
Печать фотографий
Копир
Сканер
Факс
Телефон
Прямая печать
Двусторонняя печать
Пигментные чернила
Печать без полей
Количество цветов	4
Макс, разрешение для ч/б печати
По X	600
По Y	600
Скорость ч/б печати
A4	30
Время выхода первого отпечатка
Цветн,	10
Ч/б	10
Стандарт TWAIN
Отправка изображения по e-mail
Стандарт WIA
Слайд-адаптер
Ресурс цветного картриджа/тонера	15 000
Количество картриджей	4
Ресурс ч/б картриджа/тонера	13 500
Печать на:
Матовой бумаге
Конвертах
Пленках
Глянцевой бумаге
Этикетках
Карточках
CD/DVD
Рулоне
Фотобумаге
Плотность бумаги
Максимальная	220
Минимальная	60
Цветной
АОН
Проводная трубка
Беспроводная трубка
Caller ID
Автоответчик
Стандарт DECT
Спикерфон
Языки управления
PostScript
PostScript 3
PCL 5e
PCL 6
PDF
PCL 5c
PostScript 2
PPDS
Количество установленных шрифтов
PCL	105
PostScript	92
Подача бумаги
Стандартная	2 350
Максимальная	2 350
Вывод бумаги
Стандартный	300
Электронная сортировка
AirPrint
USB
Ethernet (RJ-45)
Поддержка iOS
Wi-Fi
Устройство для чтения карт памяти
RS-232
FireWire (IEEE 1394)
Инфракрасный порт
LPT
Bluetooth
Версия USB	2,0
Макс, объем памяти	1 024
Объем памяти	1 024
Частота процессора	800
Емкость жесткого диска	320
Диагональ дисплея	2,03
Экран
Работа от аккумулятора
Поддержка ОС
Mac OS
Linux
Windows
DOS
Потребляемая мощность
В режиме ожидания	57
При работе	677
Уровень шума
В режиме ожидания	47,15
При работе	64,9
Глубина	975
Вес	83
Высота	886
Ширина	840

Error code:	10.00.00
Display:	10.00.00 e-Label Memory Error
Description:	The printer is unable to read the cartridge data. This message indicates that the printer cannot read or write to the e-label of the toner cartridge. This error can cause the supplies status feature to be disabled.
Remedy:	1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Error code:	10.00.10
Display:	10.00.10 e-Label Missing Memory Error
Description:	The printer is unable to detect the e-label. This message indicates that the printer has determined that the e-label is missing. This error can cause the supplies status feature to be disabled.
Remedy:	1. Remove and the reinstall the indicated print cartridge. 2. If the message displays again, turn the printer off then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Error code:	10.00.15
Display:	10.00.15 Install <supply>
Description:	The indicated supply has been removed or installed incorrectly.
Remedy:	Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number.

Error code:	10.00.25
Display:	Wrong cartridge in <color> slot
Description:	The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order: Black
Remedy:	Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Error code:	10.00.34
Display:	10.XX.34 Used Supply In Use
Description:	The toner cartridge is used. Black toner cartridge
Remedy:	Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

Error code:	10.00.35
Display:	10.YY.35 Incompatible <supply>
Description:	The indicated supply is not compatible with this product. Black toner cartridge
Remedy:	The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Error code:	10.00.40
Display:	10.XX.40 Genuine HP Supplies Installed
Description:	A genuine HP toner cartridge has been installed. Black toner cartridge
Remedy:	No action necessary.

Error code:	10.00.41
Display:	10.XX.41 Unsupported Supply in Use
Description:	The installed toner cartridge is for a different product. Black toner cartridge
Remedy:	Remove the toner cartridge, and then install the correct cartridge for this product.

Error code:	10.00.70
Display:	10.XX.70 Printing past very low
Description:	The product indicates when a supply level is very low. The actual remaining toner cartridge life might vary. Black toner cartridge
Remedy:	If print quality is no longer acceptable, replace the toner cartridge.

Error code:	10.01.00
Display:	10.0X.Y0 Supply memory error
Description:	The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge. Memory error Cyan print cartridge
Remedy:	1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Error code:	10.01.10
Display:	10.0X.Y0 Supply memory error
Description:	The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge. E-label missing Cyan print cartridge
Remedy:	1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Error code:	10.01.15
Display:	10.YY.15 Install <supply>
Description:	The indicated supply has been removed or installed incorrectly. Cyan print cartridge
Remedy:	Replace or install the indicated supply.

Error code:	10.01.25
Display:	Wrong cartridge in <color> slot
Description:	The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order: Cyan
Remedy:	Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Error code:	10.01.34
Display:	10.XX.34 Used supply in use
Description:	The indicated cartridge is used. Cyan print cartridge
Remedy:	NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

Error code:	10.01.35
Display:	10.YY.35 Incompatible <supply>
Description:	The indicated supply is not compatible with this product. Cyan print cartridge
Remedy:	CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Error code:	10.01.40
Display:	10.XX.40 Genuine HP supplies installed
Description:	More than one genuine HP print cartridge has been installed. Cyan print cartridge
Remedy:	No action necessary.

Error code:	10.01.41
Display:	10.XX.41 Unsupported supply in use
Description:	The indicated print cartridge is for a different product. Cyan print cartridge
Remedy:	Remove the indicated print cartridge, and then install the correct cartridge for this product.

Error code:	10.01.70
Display:	Replace Supplies
Description:	This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life. Cyan print cartridge
Remedy:	Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Error code:	10.02.00
Display:	10.0X.Y0 Supply memory error
Description:	The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge. Memory error Magenta print cartridge
Remedy:	1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Error code:	10.02.10
Display:	10.0X.Y0 Supply memory error
Description:	The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge. E-label missing Magenta print cartridge
Remedy:	1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Error code:	10.02.15
Display:	Install <supply>
Description:	A supply item is either not installed or installed incorrectly. Magenta cartridge
Remedy:	Install the supply item or make sure that the installed supply item is fully seated.

Error code:	10.02.25
Display:	Wrong cartridge in <color> slot
Description:	The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order: Magenta
Remedy:	Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Error code:	10.02.34
Display:	10.XX.34 Used supply in use
Description:	The indicated cartridge is used. Magenta print cartridge
Remedy:	NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

Error code:	10.02.35
Display:	10.YY.35 Incompatible <supply>
Description:	The indicated supply is not compatible with this product. Magenta print cartridge
Remedy:	CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Error code:	10.02.40
Display:	10.XX.40 Genuine HP supplies installed
Description:	More than one genuine HP print cartridge has been installed. Magenta print cartridge
Remedy:	No action necessary.

Error code:	10.02.41
Display:	10.XX.41 Unsupported supply in use
Description:	The indicated print cartridge is for a different product. Magenta print cartridge
Remedy:	Remove the indicated print cartridge, and then install the correct cartridge for this product.

Error code:	10.02.70
Display:	Replace Supplies
Description:	This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life. Magenta print cartridge
Remedy:	Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Error code:	10.03.00
Display:	10.0X.Y0 Supply memory error
Description:	The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge. Memory error Yellow print cartridge
Remedy:	1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Error code:	10.03.10
Display:	10.0X.Y0 Supply memory error
Description:	The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge. E-label missing Yellow print cartridge
Remedy:	1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Error code:	10.03.15
Display:	Install <supply>
Description:	A supply item is either not installed or installed incorrectly. Yellow cartridge
Remedy:	Install the supply item or make sure that the installed supply item is fully seated.

Error code:	10.03.25
Display:	Wrong cartridge in <color> slot
Description:	The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order: Yellow
Remedy:	Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Error code:	10.03.34
Display:	10.XX.34 Used supply in use
Description:	The indicated cartridge is used. Yellow print cartridge
Remedy:	NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

Error code:	10.03.35
Display:	10.YY.35 Incompatible <supply>
Description:	The indicated supply is not compatible with this product. Yellow print cartridge
Remedy:	CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Error code:	10.03.40
Display:	10.XX.40 Genuine HP supplies installed
Description:	More than one genuine HP print cartridge has been installed. Yellow print cartridge
Remedy:	No action necessary.

Error code:	10.03.41
Display:	10.XX.41 Unsupported supply in use
Description:	The indicated print cartridge is for a different product. Yellow print cartridge
Remedy:	Remove the indicated print cartridge, and then install the correct cartridge for this product.

Error code:	10.03.70
Display:	Replace Supplies
Description:	This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life. Yellow print cartridge
Remedy:	Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Error code:	10.22.50
Display:	10.22.50
Description:	The transfer kit life was reset above the order threshold. A new ITB was installed.
Remedy:	No action necessary.

Error code:	10.22.51
Display:	10.22.51
Description:	The transfer kit life was reset above the replace threshold. A new ITB was installed.
Remedy:	No action necessary.

Error code:	10.22.52
Display:	10.22.52
Description:	The transfer kit life was reset above the reset threshold. A new ITB was installed.
Remedy:	No action necessary.

Error code:	10.23.15
Display:	10.YY.15 Install <supply>
Description:	The indicated supply has been removed or installed incorrectly. Fuser kit
Remedy:	Replace or install the indicated supply.

Error code:	10.23.35
Display:	10.YY.35 Incompatible <supply>
Description:	The indicated supply is not compatible with this product. Fuser kit
Remedy:	The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Error code:	10.23.50
Display:	10.23.50
Description:	The fuser kit life was reset above the order threshold.
Remedy:	No action necessary.

Error code:	10.23.51
Display:	10.23.51
Description:	The fuser kit life was reset above the replace threshold.
Remedy:	No action necessary.

Error code:	10.23.52
Display:	10.23.52
Description:	The fuser kit life was reset above the reset threshold.
Remedy:	No action necessary.

Error code:	10.23.70
Display:	10.23.70 printing past very low
Description:	The printer indicates when the fuser kit is very low. The actual remaining fuse kit life might vary.
Remedy:	If print quality is no longer acceptable, the customer must order and pay for a replacement fuser assembly (fuser kit). TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

Error code:	10.31.15
Display:	Install <supply> Close rear door
Description:	The toner collection unit has been removed or has been installed incorrectly. Toner collection unit
Remedy:	Replace or reinstall the toner collection unit correctly to continue printing.

Error code:	10.39.50
Display:	10.39.50 New Document Feeder Kit
Description:	A new document feeder maintenance kit has been installed and New Document Feeder Kit has been selected from the control panel menus.
Remedy:	No action necessary.

Error code:	10.39.53
Display:	10.39.53
Description:	Document feeder kit recommend clean prompt.
Remedy:	Remove the document feeder pick roller, feed roller, and the separation pad assemblies. Clean the rollers and pad with a damp lint free cloth.

Error code:	10.39.55
Display:	10.39.55 Clean Document Feeder Rollers
Description:	The document feeder separation pad and rollers need to be cleaned.
Remedy:	Remove the document feeder pick roller, feed roller, and the separation pad assemblies. Clean the rollers and pad with a damp lint free cloth.

Error code:	10.39.56
Display:	10.39.56
Description:	Scanned past document feeder scheduled cleaning prompt.
Remedy:	Remove the document feeder pick roller, feed roller, and the separation pad assemblies. Clean the rollers and pad with a damp lint free cloth.

Error code:	10.39.60
Display:	10.39.60 Document Feeder Kit low
Description:	The document feeder pick roller, feed roller, and separation pad are near their end of life.
Remedy:	No action necessary.

Error code:	10.39.69
Display:	10.39.69 Document Feeder Kit very low
Description:	The document feeder pick roller, feed roller, and separation pad are at their end of life.
Remedy:	Order and install a document feeder maintenance kit.

Error code:	10.39.70
Display:	10.39.70 Scanning past very low
Description:	The document feeder pick roller, feed roller, and separation pad are at their end of life.
Remedy:	Order and install a document feeder maintenance kit.

Error code:	10.39.71
Display:	10.39.71 Document Feeder has stopped
Description:	The document feeder pick roller, feed roller, and separation pad are at their end of life.
Remedy:	Order and install a document feeder maintenance kit.

Error code:	11.00.YY
Display:	11.00.YY Internal clock error
Description:	The product real time clock has experienced an error. 01=dead clock 02=dead real time clock
Remedy:	Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.

Error code:	13.00.00
Display:	13.00.00
Description:	Generic jam event code.
Remedy:	Check the printer for a jam. See the clear jams section in the service manual.

Error code:	13.80.A1
Display:	13.80.A1 Jam in upper left door
Description:	Input stay jam. This jam occurs when the inlet sensor (SR2100) stayed activated too long.
Remedy:	1. Open the upper left door. 2. Remove all paper found. 3. Lower the stacker bin if it is in up position, and then close the door. 4. If the error persists, replace the stapler/stacker paper feed assembly.

Error code:	13.80.D1
Display:	13.80.D1 Jam in upper left door
Description:	Input delay jam. Paper did not arrive at the jam inlet sensor (SR2100).
Remedy:	1. Open the upper left door 2. Remove all paper found. 3. Close the upper left door. 4. If the error persists, replace the stapler/stacker paper feed assembly.

Error code:	13.80.F1
Display:	13.80.F1
Description:	Stapler/stacker inlet sensor residual jam. The inlet sensor (SR9) detects a presence of paper when the printer is turned on.
Remedy:	1. Open right-middle door, and then remove any jammed media-make sure to also check the fuser area. 2. If the error persists, replace the feed guide assembly.

Error code:	13.80.FF
Display:	13.80.FF Jam in upper left door
Description:	Input initial jam. At power on, the paper was detected at the inlet sensor (2100).
Remedy:	1. Open the upper left door. 2. Remove all paper found. 3. Lower the stacker bin if it is in the up position, and then close the upper left door. 4. If the error persists, replace the stapler/stacker.

Error code:	13.84.A1
Display:	13.84.A1 Jam in upper bin
Description:	Exit stay jam. The paper exit sensor (SR2103) at the accumulator stayed activated for too long.
Remedy:	1. Remove all paper in the upper bin. 2. Open the upper left door. 3. Remove all paper found. 4. Close the upper left door. 5. If the error persists, replace the stapler/stacker alignment assembly.

Error code:	13.84.F1
Display:	13.84.F1
Description:	Stapler/stacker sensor 1 residual jam. The media feed sensor SR2 detects a presence of paper when the product is turned on.
Remedy:	1. Open right-upper door, and then remove any jammed media. 2. If the error persists, replace the operation assembly.

Error code:	13.85.A1
Display:	13.85.A1 Jam inside right cover
Description:	Stapler/stacker outlet sensor 2 stay jam. The staple tray media presence sensor SR4 detects a presence of media after a specified period from when the stack ejection operation is complete.
Remedy:	1. Open right-upper door, and then remove any jammed media. 2. Make sure that the paper meets HP specifications. 3. Check for an obstruction in the paper path inside the right upper door. 4. If the error persists, replace the operation assembly.

Error code:	13.85.F1
Display:	13.85.F1 Jam inside right cover
Description:	Stapler/stacker outlet sensor 2 residual jam. The staple tray media presence sensor SR4 detects a presence of paper when the product is turned on
Remedy:	1. Open right-upper door, and then remove any jammed media. 2. If the error persists, replace the operation assembly.

Error code:	13.89.31
Display:	13.89.31 Jam in Stapler
Description:	Staple jam. Stapler could not finish its cycle, but it was able to return to home position.SR2103).
Remedy:	1. Open the front stapler door. 2. Remove the staple cartridge. 3. Remove all paper found. 4. Lift the metal cover on the staple cartridge. 5. Remove the sheet of staples. 6. Close the metal cover. 7. Insert the staple cartridge until it clicks. 8. Close the front stapler door. 9. If the error persists, replace the stapler assembly.

Error code:	13.8A.EE
Display:	13.8A.EE
Description:	Stapler/stacker door 1 jam. The stapler Stacker right-upper access door was opened during print job.
Remedy:	1. Close the door. 2. Check for obstructions that cause the right upper door to not properly close. 3. Check the sensor flag on the right-upper door for damage. 4. If the error persists after closing the right upper door, replace right door switch assembly.

Error code:	13.A3.D3
Display:	13.A3.D3
Description:	Jam In Tray 3 This jam occurs when the media does not reach the Tray 3A feed sensor (PS1404) in the designated amount of time after the start of media pick-up from Tray 3. This is a no-pick jam from Tray 3.
Remedy:	1. Open Tray 3, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Check connector (J221) on the DC controller PCA and interconnect J21. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS1404 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. If the error persists, replace the paper pickup assembly.

Error code:	13.A3.D4
Display:	13.WX.YZ Jam in middle right door
Description:	Late to path jam from Tray 3 This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in designated amount of time.
Remedy:	Clear the jam.

Error code:	13.A3.D5
Display:	13.A3.D5
Description:	Late to tray 3 feed sensor jam, from tray 5. Late to path jam from Tray 5. This jam occurs when the paper does not reach the Tray 3 feed sensor SR1 in specified amount of time after the Tray 5 feed sensor SR81 sensed the leading edge.
Remedy:	1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Component tests to activate the Tray 5 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Component tests to activate the Tray 5 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 5 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 3 paper pickup assembly.

Error code:	13.A3.D6
Display:	13.A3.D6
Description:	Late to tray 3 feed sensor jam, from tray 6. Late to path jam from Tray 6. The leading edge of paper fed from Tray 6 is stopped before Tray 3 SR1 after passing Tray 6 SR91.
Remedy:	1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 3 paper pickup assembly.

Error code:	13.A3.FF
Display:	13.A3.FF
Description:	Residual Media Jam in Tray 3. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432).
Remedy:	1. Open Tray 3, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.

Error code:	13.A4.D4
Display:	13.A4.D4
Description:	Jam In Tray 4 This jam occurs when the media does not reach the Tray 4 feed sensor (PS3302) in the designated amount of time after the start of media pick-up from Tray 4. This is a no-pick jam from Tray 4.
Remedy:	1. Open Tray 4, remove any jammed paper, and then close the tray. 2. Open and close the HCI right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3302 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the tray pickup assembly. 10. If the error persists, replace the tray pickup assembly.

Error code:	13.A4.D5
Display:	13.A4.D5 Jam in middle right door
Description:	This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4 feed sensor (SR1PF) in the designated amount of time.
Remedy:	1x500 paper feeder and 1x500 paper deck installed or a 1x500 paper feeder and HCI installed. 1. Open the middle right door, remove any jammed paper, and then close the middle right door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 5 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are not properly functioning, replace the HCI paper pickup assembly.

Error code:	13.A4.D6
Display:	13.A4.D6 Jam in middle right door
Description:	This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4 feed sensor (SR1PF) in the designated amount of time.
Remedy:	Two 1x500 paper feeders and 1x500 paper deck installed or a 1x500 paper feeder and HCI installed. 1. Open the middle right door, remove any jammed paper, and then close the middle right door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are not properly functioning, replace the HCI paper pickup assembly.

Error code:	13.A4.FF
Display:	13.A4.FF
Description:	Residual Media Jam in Tray 4. This jam occurs when residual media is detected at the Tray 4 feed sensor (PS432).
Remedy:	1. Open Tray 4, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.

Error code:	13.A5.A5
Display:	13.A5.A5 Jam in tray 5
Description:	Paper Stay Jam In Tray 5. This jam occurs when the paper does not reach the Tray 5 feed sensor (SR12) in designated amount of time after the start of paper pick up from Tray 5.
Remedy:	1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification 5. Verify that the Tray 5 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 5 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR12. If the sensor is not functioning properly, replace the Tray 5 pick up assembly. 8. Check the connectors for Tray 5 on the HCI controller and assembly. (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 5 paper pickup assembly.

Error code:	13.A5.D5
Display:	13.A5.D5
Description:	Jam In Tray 5. This jam occurs when the media does not reach the Tray 5 feed sensor (PS3305) in the designated amount of time after the start of media pick-up from Tray 5. This is a no-pick jam from Tray 5.
Remedy:	1. Open Tray 5, remove any jammed paper, and then close the tray. 2. Open and close the HCI right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3305 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the tray pickup assembly. 10. If the error persists, replace the tray pickup assembly.

Error code:	13.A5.D6
Display:	13.A5.D6 Jam in lower right door
Description:	This jam occurs when the leading edge has passed the tray 6 feed sensor (SR91) but does not reach the tray 5 feed sensor (SR81) in the designated amount of time.
Remedy:	3x500 paper deck installed. 1. Open the lower right door, remove any jammed paper, and then close the lower right door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor.

Error code:	13.A5.FF
Display:	13.A5.FF
Description:	Residual Media Jam in Tray 5. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432).
Remedy:	1. Open Tray 5, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.

Error code:	13.A6.D6
Display:	13.A6.D6 Jam in tray 6
Description:	No pick jam. This jam occurs when the paper does not reach the Tray 6 feed sensor in the designated amount of time. Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or the left tray of the HCI (SR91-PD3x500, PS3305-HCI).
Remedy:	1. Open Tray 6, remove any jammed paper, and then close Tray 6. 2. Inspect the connectors at the feed sensor and controller PCA for Tray 6. 3. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 4. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor.

Error code:	13.A6.DD
Display:	13.A6.DD
Description:	This jam occurs when the paper does not reach the registration sensor in a designated amount of time after it is reversed from the switchback position during duplex printingThe media either did not reverse (it was either ejected to the output bin or the user grabbed the exposed page during duplex reverse), or is jammed in the duplex reversing path in the product`s right door. Duplex re-feed paper is stopped between PS6 and PS5.
Remedy:	1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.

Error code:	13.A6.FF
Display:	13.A6.FF Jam tray 5 (inner flap)
Description:	Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or the left tray of the HCI (SR91-PD3x500, PS3305-HCI).
Remedy:	1. Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner flap. 2. Inspect the connectors at the feed sensor and controller PCA for Tray 6. 3. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly.

Error code:	13.AA.EE
Display:	13.AA.EE
Description:	HCI Door Open Jam This jam occurs when the HCI right door (SW3301) is opened during printing.
Remedy:	1. Close the Lower Right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW3301 using the Manual Sensor Switch test to verify that the switch is functioning correctly. 4. If the error persists, replace the Merge Assembly.

Error code:	13.AB.EE
Display:	13.AB.EE
Description:	HCI Door Open Jam. This jam occurs when the HCI inner flap door (PS3306) is opened during printing.
Remedy:	1. Close the inner flap door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test PS3306 using the Manual Sensor test to verify that the sensor is functioning correctly. 4. If the error persists, replace the left tray pickup assembly.

Error code:	13.B2.A1
Display:	13.B2.Az
Description:	This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 1.
Remedy:	1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly.

Error code:	13.B2.A2
Display:	13.B2.Az
Description:	This jam occurs when the media is present longer than" the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 2.
Remedy:	1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly.

Error code:	13.B2.A4
Display:	13.B2.Az
Description:	This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 4.
Remedy:	1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly.

Error code:	13.B2.A5
Display:	13.B2.Az
Description:	This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 5.
Remedy:	1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly.

Error code:	13.B2.A6
Display:	13.B2.AX
Description:	Media stay jam at registration sensor PS5. Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 6.
Remedy:	1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.

Error code:	13.B2.AD
Display:	13.B2.Az
Description:	This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Duplexer.
Remedy:	1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly.

Error code:	13.B2.D1
Display:	13.B2.Dz
Description:	Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 1 feed sensor (PS2502) sensed the leading edge when printing from Tray 1.
Remedy:	1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed.

Error code:	13.B2.D2
Display:	13.B2.Dz
Description:	Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 2.
Remedy:	1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed.

Error code:	13.B2.FF
Display:	13.B2.FF Jam in top cover
Description:	Media residual jam in top cover at image area. Paper present at SR2 at power on or after clearing jam.
Remedy:	1. Open top cover and check for media jammed in feed area. 2. Check under toner cartridge at transfer area, make sure everything is properly seated. 3. Test the top of page sensor (SR2). 4. If the sensor fails test, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue. (J151, J110, J144)

Error code:	13.B4.FF
Display:	13.B4.FF
Description:	Residual Media jam Loop sensor (PS9) This jam occurs when residual media is detected at the Loop sensor (PS9) at power on.
Remedy:	1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists as another specific Paper Jam, troubleshoot the specified Jam location. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Loop sensor (PS9) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the assembly containing Loop Sensor PS9.

Error code:	13.B9.A1
Display:	13.B9.AZ
Description:	Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode. Stopped at fuser jam, Auto Sense (Normal)--special case distinguished from typed Normal.
Remedy:	1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

Error code:	13.B9.A2
Display:	13.B9.Az
Description:	Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Normal.
Remedy:	1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed.

Error code:	13.B9.A3
Display:	13.B9.Az
Description:	Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode).
Remedy:	1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed.

Error code:	13.B9.A4
Display:	13.B9.Az
Description:	Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Heavy 1.
Remedy:	1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed.

Error code:	13.B9.A5
Display:	13.B9.Az
Description:	Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Heavy 2.
Remedy:	1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed.

Error code:	13.B9.A6
Display:	13.B9.AZ
Description:	Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode. Stopped at fuser jam, Heavy media 3 (either typed or from Auto Sense).
Remedy:	1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

Error code:	13.B9.A7
Display:	13.B9.AZ
Description:	Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode. Stopped at fuser jam, Glossy media 1 (either typed or from Auto Sense).
Remedy:	1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

Error code:	13.B9.A8
Display:	13.B9.AZ
Description:	Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode. Stopped at fuser jam, Glossy media 2 (either typed or from Auto Sense).
Remedy:	1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

Error code:	13.B9.A9
Display:	13.B9.AZ
Description:	Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode. Stopped at fuser jam, Glossy media 3 (either typed or from Auto Sense).
Remedy:	1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

Error code:	13.B9.AA
Display:	13.B9.AZ
Description:	Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode. Stopped at fuser jam, Glossy film (either typed or from Auto Sense).
Remedy:	1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

Error code:	13.B9.AB
Display:	13.B9.Az
Description:	Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Transparency.
Remedy:	1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed.

Error code:	13.B9.AC
Display:	13.B9.AZ
Description:	Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode. Stopped at fuser jam, Label.
Remedy:	1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

Error code:	13.B9.AD
Display:	13.B9.Az
Description:	Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:	1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed.

Error code:	13.B9.AE
Display:	13.B9.AZ
Description:	Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode. Stopped at fuser jam (engine fuser mode).
Remedy:	1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

Error code:	13.B9.AF
Display:	13.B9.AZ
Description:	Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode. Stopped at fuser jam (unknown fuser mode).
Remedy:	1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

Error code:	13.B9.C1
Display:	13.B9.C1
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Auto Sense (Normal)--special case distinguished from typed Normal.
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.C2
Display:	13.B9.C2
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Normal (typed not from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.C3
Display:	13.B9.C3
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Light media 1 (either typed or from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.C4
Display:	13.B9.C4
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Heavy media 1 (either typed or from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.C5
Display:	13.B9.C5
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Heavy media 2 (either typed or from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.C6
Display:	13.B9.C6
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Heavy media 3 (either typed or from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.C7
Display:	13.B9.C7
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Glossy media 1 (either typed or from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.C8
Display:	13.B9.C8
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Glossy media 2 (either typed or from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.C9
Display:	13.B9.C9
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Glossy media 3 (either typed or from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.CA
Display:	13.B9.CA
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Fuser wrap jam, Glossy film (either typed or from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.CB
Display:	13.B9.CB
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Stopped at fuser jam, OHT (either typed or from Auto Sense).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.CC
Display:	13.B9.CC
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6) - it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Stopped at fuser jam, Label.
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.CD
Display:	13.B9.CD
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Stopped at fuser jam, Envelope 1.
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.CE
Display:	13.B9.CE
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Stopped at fuser jam (engine fuser mode).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.CF
Display:	13.B9.CF
Description:	Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode. Stopped at fuser jam (unknown fuser mode).
Remedy:	1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

Error code:	13.B9.D0
Display:	13.B9.D0
Description:	Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6). Leading edge of paper is stopped between PS5 and PS6 unknown source tray.
Remedy:	1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets HP specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.

Error code:	13.B9.D1
Display:	13.B9.D1
Description:	Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6). Leading edge of paper is stopped between PS5 and PS6 fed from Tray 1.
Remedy:	1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets HP specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.

Error code:	13.B9.D2
Display:	13.B9.D2
Description:	Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6). The leading edge of paper is stopped between PS5 and PS6 fed from Tray 2.
Remedy:	1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets HP specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.

Error code:	13.B9.D3
Display:	13.B9.D3
Description:	Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6). The leading edge of paper is stopped between PS5 and PS6 fed from Tray 3.
Remedy:	1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets HP specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.

Error code:	13.B9.D4
Display:	13.B9.D4
Description:	Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6). The leading edge of paper is stopped between PS5 and PS6 fed from Tray 4.
Remedy:	1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets HP specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.

Error code:	13.B9.D5
Display:	13.B9.D5
Description:	Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6). The leading edge of paper is stopped between PS5 and PS6 fed from Tray 5.
Remedy:	1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets HP specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.

Error code:	13.B9.D6
Display:	13.B9.D6
Description:	Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6). The leading edge of paper is stopped between PS5 and PS6 fed from Tray 6.
Remedy:	1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets HP specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.

Error code:	13.B9.DD
Display:	13.WX.YZ Jam in right door
Description:	Late to fuser jam, from duplexer This jam occurs when the paper does not reach the fuser output sensor in designated amount of time.
Remedy:	Clear the jam.

Error code:	13.B9.FF
Display:	13.B9.FF
Description:	Residual Media jam Fuser Output Sensor. Paper present at SR13 after specified time limit or on power up.
Remedy:	1. Open the top and rear cover and clear the jam in the indicated area. 2. Close the covers to allow the printer to attempt to clear the jam. 3. Verify the media meets HP specification for the printer. 4. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the Fuser Delivery sensor (SR13) using the manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 7. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, elevate the issue to HP for possible printer replacement.

Error code:	13.BA.EE
Display:	13.BA.EE
Description:	This jam occurs when the engine front door (SW8) is opened during printing.
Remedy:	1. Close the front door. 2. Check the projection tabs of the front door that engage the door sensor (SW8). If damaged, replace the appropriate part. 3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning correctly. 4. Check connector J302 on the DC controller PCA and connector J3 on SW8.

Error code:	13.BB.EE
Display:	13.BB.EE
Description:	This jam occurs when the engine right door (SW7) is opened during printing.
Remedy:	1. Close the right door. 2. Check the projection tabs of the right door that engage the door sensor (SW7). If damaged, replace the appropriate part. 3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning correctly. 4. Check connector J302 on the DC controller PCA and connector J3 on SW7.

Error code:	13.E1.D1
Display:	13.E1.D1
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Auto Sense (Normal)--special case distinguished from typed Normal.
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.D2
Display:	13.E1.D2
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Normal (typed not from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.D3
Display:	13.E1.D3
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Light media 1 (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.D4
Display:	13.E1.D4
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Heavy media 1 (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.D5
Display:	13.E1.D5
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Heavy media 2 (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.D6
Display:	13.E1.D6
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Heavy media 3 (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.D7
Display:	13.E1.D7
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Glossy media 1 (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.D8
Display:	13.E1.D8
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Glossy media 2 (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.D9
Display:	13.E1.D9
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Glossy media 3 (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.DA
Display:	13.E1.DA
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Glossy film (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.DB
Display:	13.E1.DB
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, OHT (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.DC
Display:	13.E1.DC
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Label.
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.DD
Display:	13.E1.DD
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensor, Envelope 1.
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.E1.DE
Display:	13.E1.DE
Description:	Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6. Late to standard bin sensorRough mode (either typed or from Auto Sense).
Remedy:	1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.

Error code:	13.FF.FF
Display:	13.FF.FF
Description:	A power on residual paper jam has occurred. This error has no specific sensor designated. It could be any sensor in the media feed path.
Remedy:	1. Check the printer for a jam.2. Look for media present or obstructions in paper path. View event log to determine if other Jam errors are occurring and troubleshoot those errors.3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.4. Replace parts as determined by Sensor tests or obstructions. If sensor can not be replaced, elevate the issue for possible printer replacement.

Error code:	20.00.00
Display:	20.00.00 Insufficient memory <device>
Description:	Insufficient memory: <Device> Event log error message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:	Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.

Error code:	21.00.00
Display:	21.00.00 Page Too Complex Event log error message 21.00.00.
Description:	Page Too Complex Event log error message 21.00.00. The product displays this message to indicate that the page decompression process was too slow for the product.
Remedy:	Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.

Error code:	30.01.01
Display:	30.01.01
Description:	The flatbed cover sensor was interrupted. The scanner flatbed cover is open. Message appears only in the event log and is not posted on the control panel. The control panel will read Flatbed Cover Open.
Remedy:	No action necessary. This error message should automatically clear. If the error persists, open the Scanner Tests to test the flatbed cover sensor.1. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechanical functionality, using the scanner sensor test in the Administration / Troubleshooting / Diagnostics / Scanner Tests Menu.2. Check the connectors on the scanner control board (SCB) for loose connections.3. Replace the scanner control board (SCB).4. Replace the integrated scanning assembly (ISA).

Error code:	30.01.06
Display:	30.01.06
Description:	Scanner Fan failure. Scanner fan error. The Copy, Fax and Send options will be grayed out or not present on the control panel and message will be posted in event log.
Remedy:	1. Turn the product off, and then on again. 2. During the product initialization sequence, listen to the fan to determine if it is operating. 3. the error persists, turn the product off and then check the fan wire-harness connectors. 4. If the error persists, replace the scanner control board (SCB). 5. Replace the integrated scanning assembly (ISA).

Error code:	30.01.08
Display:	30.01.08 Home position error
Description:	Home position error The scanner optic failed to return to the home position.
Remedy:	1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, run the scanner motor test under component test. Administration/ Troubleshooting/Scanner tests/Flatbed motor test 4. If issue still remains and firmware has been upgraded replace scanner control board (SCB). IMPORTANT: Check all cables on SCB for proper connection and seating before replacing any parts and test. 5. If the error persists, replace the integrated scanning assembly (ISA).

Error code:	30.01.41
Display:	30.01.41 Scanner error
Description:	Scanner error. The formatter lost connections with the SCB or communication was corrupted.
Remedy:	1. Turn the product off, and then on. 2. Remove and reinstall the formatter making to verify it is properly seated. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. Verify that the scanner control board (SCB) has power. 6. Replace the scanner control board (SCB). 7. Replace the formatter.

Error code:	30.01.43
Display:	30.01.43 Scanner memory failure
Description:	Scanner memory failure Scan memory error.
Remedy:	1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter.

Error code:	30.01.44
Display:	30.01.44
Description:	Copy processor (CPB) / scanner control board (SCB) communication error
Remedy:	1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner cable. 3. Upgrade the firmware. 4. If the error persists, turn the product off, and then re-seat the formatter. 5. If the error persists, replace the scanner control board (SCB) or the formatter.

Error code:	30.01.45
Display:	30.01.45
Description:	Internal copy processor board (CPB) communication error. CPB code assertion error for the copy processor board firmware.
Remedy:	1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the scanner control board (SCB). 5. If the error persists, replace the formatter.

Error code:	30.01.46
Display:	30.01.46 Scanner Error
Description:	Scanner Error The firmware cannot find the copy processor board (CPB).
Remedy:	1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the scanner control board (SCB).

Error code:	30.03.14
Display:	30.03.14
Description:	A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred.
Remedy:	This is an informational message, and no action is required.

Error code:	30.03.20
Display:	30.03.20
Description:	The copy processor board firmware cannot communicate with the PCA on the optical assembly.
Remedy:	1. Turn the product off, and then on again. 2. Verify that the flat flexible cables (FFCs) between scanner and the SCB are connected and properly seated. 3. Replace the integrated scanning assembly (ISA).

Error code:	30.03.22
Display:	30.03.22 Scanner failure
Description:	Scanner failure. Front side illumination calibration failure. The scan module cannot see the illumination module, or marginal illumination. The optical assembly may not be parked under the calibration strip.
Remedy:	1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and then resolve those errors. 4. Check the scan module flat flexible cable (FFC) connection. 5. Replace the integrated scanning assembly (ISA).

Error code:	30.03.23
Display:	30.03.23 Scanner failure
Description:	Scanner failure. Flatbed alignment calibration error.
Remedy:	1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner.

Error code:	30.03.30
Display:	30.03.30 Scanner Failure
Description:	Scanner Failure. Flatbed motor shutdown. The scanner control board cannot communicate with the flatbed scanner motor.
Remedy:	1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Run diagnostics on the flatbed scanner to see if the scan bar moves. 4. Check the cable connection to the SCB. 5. Replace the scanner.

Error code:	30.03.45
Display:	30.03.45 Scanner Error To continue turn off then on
Description:	Scanner Error To continue turn off then on. Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.
Remedy:	1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the Scanner control board (SCB). 4. Replace the scanner assembly.

Error code:	31.01.47
Display:	31.01.47 Document feeder not detected
Description:	Document feeder not detected The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning.
Remedy:	1. Turn the product off and then on. 2. If error persists, replace document feeder NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).

Error code:	31.03.30
Display:	31.03.30 Document feeder pick motor error
Description:	Document feeder pick motor error. The document feeder pick motor is not turning.
Remedy:	1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly.

Error code:	31.03.31
Display:	31.03.31 Document feeder motor stall
Description:	Document feeder motor stall. The document feeder feed motor is not turning.
Remedy:	1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to the scanner control board (SCB). 6. Replace the document feeder assembly.

Error code:	31.03.32
Display:	31.03.32
Description:	The document feeder de-skew motor is not turning.
Remedy:	1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to scanner control board (SCB) cables. 6. Replace the document feeder assembly.

Error code:	31.08.A1
Display:	31.08.A1
Description:	An initialization occurred after an abnormal product shutdown.
Remedy:	No action necessary.

Error code:	31.08.A2
Display:	31.08.A2
Description:	A normal shutdown has occurred.
Remedy:	No action necessary.

Error code:	31.08.A3
Display:	31.08.A3
Description:	A normal initialization has occurred.
Remedy:	No action necessary.

Error code:	31.13.01
Display:	31.13.01
Description:	Document feeder job error, pick error. Paper pick was initiated, but the page didn`t did not make it to the pick success sensor.
Remedy:	1. Open the document feeder lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Clean the document feeder pick and feeder rollers and clean separation pad If worn or damage replace roller kit. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 8. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder. 9. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly.

Error code:	31.13.02
Display:	31.13.02
Description:	Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path.
Remedy:	1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Clean the document feeder pick and feeder rollers and clean separation pad. If worn or damage replace roller kit. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the Paper-Path Sensor. If the sensor does not show functionality when tested, replace the sensor. 8. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly.

Error code:	31.13.13
Display:	31.13.13
Description:	The document feeder jam access door is open.
Remedy:	1. Verify that the jam access cover is closed. 2. Verify that the flag is not broken off. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 4. Actuate the document feeder Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder assembly. IMPORTANT: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).

Error code:	31.13.14
Display:	31.13.14
Description:	Document feeder job error, over current. This is a feed jam in the document feeder, and the motor is not turning.
Remedy:	1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).6. Re-seat the document feeder to the scanner control board (SCB).7. Replace the document feeder assembly.

Error code:	31.13.15
Display:	31.13.15
Description:	This is a duplex re-feed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex re-feed does not make it to the deskew sensor.
Remedy:	1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder assembly.

Error code:	32.1C.01
Display:	32.1C.01
Description:	NVRAM backup/restore service backup started

Error code:	32.1C.02
Display:	32.1C.02
Description:	NVRAM backup/restore service restore started

Error code:	32.1C.03
Display:	32.1C.03
Description:	NVRAM backup/restore administrator backup started

Error code:	32.1C.04
Display:	32.1C.04
Description:	NVRAM backup/restore administrator restore started

Error code:	32.1C.05
Display:	32.1C.05
Description:	The restore job ticket was submitted with invalid credentials. There was an error during the creation, read, or write of the restore file.
Remedy:	Verify the credentials that were submitted. Check the domain, user name, and password.

Error code:	32.1C.06
Display:	32.1C.06
Description:	The backup job ticket was submitted with invalid credentials.
Remedy:	Verify the credentials that were submitted. Check the domain, user name, and password.

Error code:	32.1C.07
Display:	32.1C.07
Description:	Backup restore permissions error.
Remedy:	Retry the job.

Error code:	32.1C.08
Display:	32.1C.08
Description:	Not enough disk space to perform backup/restore or network share issue. There was an error during the creation, read, or write of the backup file.
Remedy:	• Retry the job. • Remove stored jobs and retry. • Use a larger capacity storage device. • Check the network share. Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings.

Error code:	32.1C.09
Display:	32.1C.09
Description:	Tried to restore a backup file that was not valid for this printer. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.
Remedy:	Use a valid backup file.

Error code:	32.1C.0A
Display:	32.1C.0A
Description:	Backup file is invalid The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.
Remedy:	Use a valid backup file. Reboot, and then observe the state of the printer. If the error persists, perform a partition clean from the Preboot menu.

Error code:	32.1C.0B
Display:	32.1C.0B
Description:	Backup is from newer version of FW than what is currently on the product

Error code:	32.1C.0C
Display:	32.1C.0C
Description:	Backup cancelled from the HP Embedded Web Server

Error code:	32.1C.0D
Display:	32.1C.0D
Description:	Backup/restore failed, auto-reboot failed, or the printer might be busy.
Remedy:	Reboot, and then retry the backup/restore.

Error code:	32.1C.0E
Display:	32.1C.0E
Description:	Backup/restore timeout while communicating with the formatter

Error code:	32.1C.11
Display:	32.1C.11
Description:	Backup/restore time-out while communicating with the engine. The backup was aborted because the printer is busy.
Remedy:	Wait until the printer is idle, and then try again.

Error code:	32.1C.12
Display:	32.1C.12
Description:	Backup/restore timeout while communicating with the disk

Error code:	32.1C.13
Display:	32.1C.13
Description:	Scheduled backup failure

Error code:	32.1C.14
Display:	32.1C.14
Description:	NVRAM restore timeout while communicating with the formatter

Error code:	32.1C.17
Display:	32.1C.17
Description:	NVRAM restore timeout while communicating with the engine

Error code:	32.1C.18
Display:	32.1C.XX
Description:	Backup of copy subsystem failed
Remedy:	Turn the product off then on and retry

Error code:	32.1C.19
Display:	32.1C.XX
Description:	Backup of fax subsystem failed
Remedy:	Turn the product off then on and retry

Error code:	32.1C.1A
Display:	32.1C.XX
Description:	Backup of digital send subsystem failed
Remedy:	Turn the product off then on and retry

Error code:	32.1C.1B
Display:	32.1C.1B
Description:	Backup of print subsystem failed

Error code:	32.1C.1C
Display:	32.1C.1C
Description:	Backup of networking subsystem failed

Error code:	32.1C.1E
Display:	32.1C.XX
Description:	Restore of copy subsystem failed
Remedy:	Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

Error code:	32.1C.1F
Display:	32.1C.XX
Description:	Restore of fax subsystem failed
Remedy:	Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

Error code:	32.1C.20
Display:	32.1C.XX
Description:	Restore of digital send subsystem failed
Remedy:	Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

Error code:	32.1C.21
Display:	32.1C.21
Description:	Restore of print subsystem failed

Error code:	32.1C.22
Display:	32.1C.22
Description:	Restore of networking subsystem failed

Error code:	32.1C.23
Display:	32.1C.23
Description:	Failed to restore address book subsystem.
Remedy:	Turn the product off, and then on and retry

Error code:	32.1C.24
Display:	32.1C.24
Description:	NVRAM backup/restore successful

Error code:	32.1C.25
Display:	32.1C.XX
Description:	Reset of copy subsystem failed
Remedy:	Turn the product off then on and retry.

Error code:	32.1C.26
Display:	32.1C.XX
Description:	Reset of fax subsystem failed
Remedy:	Turn the product off then on and retry.

Error code:	32.1C.27
Display:	32.1C.XX
Description:	Reset of digital send subsystem failed
Remedy:	Turn the product off then on and retry.

Error code:	32.1C.28
Display:	32.1C.28
Description:	Reset of print subsystem failed

Error code:	32.1C.29
Display:	32.1C.29
Description:	Reset of networking subsystem failed

Error code:	32.1C.2B
Display:	32.1C.2B
Description:	Reset formatter timeout

Error code:	32.1C.2E
Display:	32.1C.2E
Description:	The restore was aborted because the printer is busy.
Remedy:	Wait until the printer is idle, and then try again. Turn the printer off then on, and then retry.

Error code:	32.1C.2F
Display:	32.1C.2F
Description:	Reset failure.
Remedy:	Turn the printer off then on, and then retry.

Error code:	32.21.00
Display:	32.21.00
Description:	Corrupt firmware in external accessory
Remedy:	Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

Error code:	33.01.01
Display:	33.01.01
Description:	Recover occurred

Error code:	33.01.02
Display:	33.01.02
Description:	Initial save occurred

Error code:	33.01.03
Display:	33.01.03
Description:	Save/recover status OK

Error code:	33.01.04
Display:	33.01.04
Description:	A table from the ICB could not be found in the current firmware. The table data was ignored.
Remedy:	This is an informational message, and no action is required.

Error code:	33.01.05
Display:	33.01.05
Description:	A table from the ICB has different data than the table with a matching ID in the current firmware. The table data was ignored.
Remedy:	This is an informational message, and no action is required.

Error code:	33.02.01
Display:	33.02.01 Used board/disk installed
Description:	Used board/disk installed Used board disk installed. An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Remedy:	1. Reinstall the used board or disk back into its original printer. 2. To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button.

Error code:	33.02.02
Display:	33.02.02
Description:	Save/recover disabled (one or both disabled)

Error code:	33.02.03
Display:	33.02.03
Description:	Save/recover disabled (product functions normally)

Error code:	33.03.01
Display:	33.03.01
Description:	The controller encountered an unexpected data length for the Storage ID value.
Remedy:	Turn the product power off, and then on again. If the error persists, please escalate this problem to your Global Business unit (return the product ICB to the Global Business unit with a full diagnostic log from the product).

Error code:	33.03.02
Display:	33.03.02
Description:	The controller encountered an unexpected data length value for the engine to recover the DCC NVRAM value.
Remedy:	Turn the product power off, and then on again. If the error persists, please escalate this problem to your Global Business unit (return the product ICB to the Global Business unit with a full diagnostic log from the product).

Error code:	40.00.01
Display:	40.00.01 USB I/O buffer overflow To continue, touch вЂњOKвЂќ
Description:	USB I/O buffer overflow To continue, touch “OK” The USB buffer has overflowed.
Remedy:	1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration.

Error code:	40.00.02
Display:	40.00.02 Embedded I/O buffer overflow To continue, touch вЂњOKвЂќ
Description:	Embedded I/O buffer overflow To continue, touch “OK” The product has experienced a JetDirect buffer overflow.
Remedy:	1. Touch the OK button to print the transferred date (some data might be lost).2. Check the host configuration.

Error code:	40.00.04
Display:	40.00.04 EIO <X> bad transmission To continue, touch вЂњOKвЂќ
Description:	EIO <X> bad transmission To continue, touch “OK” The connection between the product and the USB device has been broken.
Remedy:	1. Touch the OK button to clear the error message and continue printing.2. Remove, and then reinstall the USB device.

Error code:	40.00.05
Display:	40.00.05 Embedded I/O bad transmission To continue, touch вЂњOKвЂќ
Description:	Embedded I/O bad transmission To continue, touch “OK” The USB device has been removed.
Remedy:	1. Touch the OK button to clear the error message (data will be lost).2. Install the USB device.

Error code:	40.08.0X
Display:	40.08.0X USB storage accessory removed
Description:	USB storage accessory removed X = 0 or 1; information code. Secure file erase is enabled.
Remedy:	No action necessary.

Error code:	40.0X.05
Display:	40.0X.05 USB storage accessory removed
Description:	USB storage accessory removed X = 1, 2, 3, 5, or 6; information code. The USB storage accessory was removed.
Remedy:	No action necessary.

Error code:	41.01.YZ
Display:	41.01.YZ
Description:	Event log error message: 41.01.YZ. An unknown misprint error occurred on the printer. Y = Type, Z = Tray • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: From unknown tray • Z = 1: From Tray 1 • Z = 2: From Tray 2 • Z = 3: From Tray 3 • Z = 4: From Tray 4 • Z = 5: From Tray 5 • Z = 6: From Tray 6 • Z = 7: From Tray 7 • Z = 8: From Tray 8 • Z = 9: From Tray 9 • Z = D: From duplex
Remedy:	1. Touch OK to clear the error.2. If the error is not cleared, Turn the printer off, and then on again.3. If the error returns, check the wire harness from the laser scanner to the DC controller.4. If the error persists, replace the laser/scanner assembly.5. Replace the DC controller.

Error code:	41.02.00
Display:	41.02.00 Error
Description:	A beam detected misprint error occurred.
Remedy:	1. To clear the error message, touch OK.2. If the error persists, turn the printer off, and then on again.3. Verify that the toner cartridge is in good condition and the shutter works properly. Swap toner cartridge to test as needed.4. If the error returns, check the wire harness from the laser/scanners to the DC controller.5. If the error persists, replace the laser scanner assembly and the Laser Scanner Cable.

Error code:	41.02.0Z
Display:	41.02.0Z Error
Description:	A beam detected misprint error. • Z = 5: Black drum station • Z = 6: Cyan drum station • Z = 7: Magenta drum station • Z = 8: Yellow drum station
Remedy:	Turn the product power off, and then on again. If the error persists, replace the laser/scanner assembly.

Error code:	41.03.YZ
Display:	41.03.YZ Unexpected size in tray <X>
Description:	Unexpected size in tray <X> The product detected a different paper size than expected. Y = Type, Z = Tray• Y = 0 Size mismatch. Detected media is longer or shorter than expected.• Y = A Size mismatch. Detected media too long.• Y = B Size mismatch. Detected media too short.• Y = C Size mismatch. Inter-page gap error.• Z = D Source is the duplexer.• Z = 1 Source is Tray 1.• Z = 2 Source is Tray 2.• Z = 3 Source is Tray 3.
Remedy:	1. Touch OK to use another tray.2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.4. If the issue persists, replace the Mech kit.

Error code:	41.04.YZ
Display:	41.04.YZ Printer Error
Description:	An unknown misprint error occurred on the printer. Y = Type, Z = Tray • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = D Source is the duplexer. • Z = 0 Source is the envelope feeder. • Z = 1 Source is Tray 1. • Z = 2 Source is Tray 2. • Z = 3 Source is Tray 3. • Z = 4 Source is Tray 4. • Z = 5 Source is Tray 5.
Remedy:	1. Touch OK to clear the error.2. If error does not clear, turn the printer off, and then on again.3. Swap out or re-seat the toner cartridge to test it.4. Check the toner cartridges before replacing any other parts (HP original?, connectors, etc.).5. Re-seat the connections to the laser/scanner and the DC controller.6. If the error persists, replace the laser/scanner.7. Replace the DC controller.

Error code:	41.05.YZ
Display:	41.05.YZ Unexpected type in tray <X>
Description:	The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: Photo Media (1, 2, or 3) • Z = 1: Auto Sense (Normal) • Z = 2: Normal (typed not from Auto Sense) • Z = 3: Light media 1, 2, or 3 mode • Z = 4: Heavy media 1 • Z = 5: Heavy media 2 • Z = 6: Heavy media 3 • Z = 7: Glossy media 1 • Z = 8: Glossy media 2 • Z = 9: Glossy media 3 • Z = A: Glossy film • Z = B: OHT • Z = C: Label • Z = D: Envelope 1, 2, or 3 mode • Z = E: Rough • Z = F: Other mode
Remedy:	1. Load the tray with the size and type of paper indicated, or use another tray if available.2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.3. Check all application and printer settings to make sure that the Type setting is correct.4. Clean the Media sensor.5. If the error persists, elevate issue for printer replacement.

Error code:	41.07.YZ
Display:	41.07.YZ Error To continue, press OK
Description:	A media transportation error has occurred. Y = 0 Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense Y = 1 AutoSense (Normal): special case distinguished from typed Normal Y = 2 Normal: typed (not AutoSense) Y = 3 Light media 1, 2, or 3: typed or AutoSense Y = 4 Heavy media 1: typed or AutoSense Y = 5 Heavy media 2: typed or AutoSense Y = 6 Heavy media 3: typed or AutoSense Y = 7 Glossy media 1: typed or AutoSense Y = 8 Glossy media 2: typed or AutoSense Y = 9 Glossy media 3: typed or AutoSense Y = A Glossy film: typed or AutoSense Y = B OHT: typed or AutoSense Y = C Label Y = D Envelope 1, Envelope 2, or Envelope 3 Y = E Rough (designated media 1): typed or AutoSense Z = 1 Tray 1 Z = 2 Tray 2 Z = 3 Tray 3
Remedy:	Turn the product off, and then on. If the error persists, replace the DC controller PCA.

Error code:	41.WX.YZ
Display:	41.WX.YZ Error
Description:	A printer error has occurred. WX = • 02: Beam detected misprint error • 06: ITB top detection error • 07: Paper transportation error • 08: Optional input source delay • 09: Sub-thermistor abnormally high temperature • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV Y = fuser mode • 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode Z = source tray • 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer
Remedy:	1. To clear message, press the OK button. 2. If the message reappears, turn the product off and then on. 3. If the error persists, replace the DC controller PCA.

Error code:	42.XX.YY
Display:	42.XX.YY Error Event Log message
Description:	Error Event Log message Internal system failure.
Remedy:	1. Turn the product off, then on, and then retry.2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

Error code:	47.00.00
Display:	47.00.00
Description:	Print Notification Provider internal error.
Remedy:	Turn the product off, and then on again. Re-send the print job.

Error code:	47.00.XX
Display:	47.00.XX
Description:	Back channel internal error.
Remedy:	1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Error code:	47.01.XX
Display:	47.01.XX
Description:	Image transformer internal error.
Remedy:	1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Error code:	47.02.XX
Display:	47.02.XX
Description:	Job parser internal error.
Remedy:	1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Error code:	47.03.XX
Display:	47.03.XX
Description:	Print job internal error.
Remedy:	1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Error code:	47.04.XX
Display:	47.04.XX
Description:	Print spooler 9100 internal error.
Remedy:	1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Error code:	47.05.00
Display:	47.05.00
Description:	Print spooler framework internal error.
Remedy:	1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Error code:	47.06.XX
Display:	47.06.XX
Description:	Print application internal error.
Remedy:	1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Error code:	47.WX.YZ
Display:	47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description:	Printer Calibration Failed To continue, touch gOKh The device is unable to access or implement one of the image patterns files. Y = Calibration type, Z = Event• 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization• 47.FC.01 (event code) CPR Store Image failure• 47.FC.02 (event code) CPR Image not found• 47.FC.03 (event code) CPR Print engine execution failure• 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization• 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure• 47.FC.12 (event code) Consecutive Dmax Dhalf Image not found• 47.FC.13 (event code) Consecutive Dmax Dhalf Print engine execution failure• 47.FC.20 (event code) Error Diffusion Image not found at system initialization• 47.FC.21 (event code) Error Diffusion Store image failure • 47.FC.22 (event code) Error Diffusion Image not found• 47.FC.23 Error Diffusion Print engine execution failure• 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization• 47.FC.31 (event code) Drum Speed Adjustment Store image failure• 47.FC.32 (event code) Drum Speed Adjustment Image not found• 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure• 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization• 47.FC.41 (event code) Pulse Width Modulation Store image failure• 47.FC.42 (event code) Pulse Width Modulation Image not found• 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure
Remedy:	1. Turn the product off, and then on again.2. If the error persists over multiple power cycles frequently and consistently on a unit then do the following.• In the Administration/Troubleshooting/Diagnostics, run the hard disk tests to validate health of the device. Fix any issue found with the mass storage device3. If the error persists, reload the firmware.4. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu then reload the firmware.

Error code:	48.01.XX
Display:	48.01.XX Error
Description:	A job framework internal error has occurred. XX values range from 0 to 9 and 0A to 0C. All enumerations have the same description and recommended action.
Remedy:	No action necessary.

Error code:	49.XX.YY
Display:	49 Error, Turn off then on
Description:	Error To continue turn off then on A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error.
Remedy:	1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product`s power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, gHP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent).

Error code:	50.1X.YZ
Display:	50.1X.YZ Fuser Error
Description:	Low fuser temperature. Y = previous printer sleep state, Z = next printer sleep state
Remedy:	1. Turn the printer off. 2. Remove the fuser. Check the connector (J290вЂ“291) between the fuser and the printer. If it is damaged, replace the fuser. 3. Reconnect the connector (J132 and J152) on the DC Controller PCA. 4. If the error persists, replace the fuser power supply assembly. 5. If issue persists, elevate the issue for possible printer replacement.

Error code:	50.2X.YZ
Display:	50.2X.YZ Fuser Error
Description:	Fuser warm up failure. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Remedy:	1. Turn printer power off and then back on again. 2. If the error returns, unplug the device from any power-strips or uninterrupted power supplies and plug directly in to a wall socket. 3. If error returns, power off the unit and wait till fuser has cooled. 4. Remove the fuser and check fuser for damage or obstructions. Reinstall or replace fuser as needed. 5. Check the connector (J132 and J152) between the fuser and the DC controller PCA. 6. If the error persists, replace the fuser and then replace the fuser power supply assmebly if needed or if the fuser has already been replaced. 7. If issue persists, elevate the issue for possible printer replacement.

Error code:	50.3X.YZ
Display:	50.3X.YZ Fuser Error
Description:	High Fuser temperature. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Remedy:	1. Reinstall the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser. 2. Check the connector (J132 and J152) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the fuser power supply assembly. 5. If issue persists, elevate the issue for possible printer replacement.

Error code:	50.4X.YZ
Display:	50.4X.YZ Fuser Error
Description:	Drive circuit fault. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Remedy:	1. Check the power source. Make sure the power source meets printer requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect connectors (J132 and J152) on the DC controller PCA. 3. If the error persists, replace the fuser power supply assembly. 4. If issue persists, elevate the issue for possible printer replacement.

Error code:	50.6X.YZ
Display:	50.6X.YZ Fuser Error
Description:	Fuser error. Fuser open error. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Remedy:	1. Ensure the media type and fuser mode are correctly set for the paper being used. 2. turn the printer off. remove the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser. 3. Reinstall the fuser and turn the printer back on. 4. Reconnect connectors (J132 and J152) on the DC controller PCA. 5. Replace the fuser. 6. If the error persists, replace the power supply unit.

Error code:	50.7X.YZ
Display:	50.7X.YZ Fuser Error
Description:	Fuser Pressure release failure. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Remedy:	1. Turn printer power off and then back on again. 2. Resend job. 3. If error returns, power off the unit and wait till fuser cooled. 4. Remove fuser and check fuser for damage or obstructions. 5. Re-Install fuser and test. 6. If the error persists, replace the fuser assembly.

Error code:	50.8X.YZ
Display:	50.WX.YZ Fuser error To continue turn off then on
Description:	Low fuser temperature 2 The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting. Fuser Modes • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough Sleep States • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off
Remedy:	1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the product power source. Make sure that the power source meets product requirements. Make sure that the product is the only device using the circuit. 4. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 5. If the product has been serviced previously, check the connectors (J219 and J206) on the DC controller PCA and the connectors (J90 and J91) on the power line between the low voltage power supply assembly and the fuser. 6. If the issue persists, replace the fuser. 7. If the issue persists, replace the low voltage power supply assembly.

Error code:	50.9X.YZ
Display:	50.9X.YZ Fuser Error
Description:	Low fuser temp error. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Remedy:	1. Turn printer power off and then back on again. 2. Ensure media type and fuser mode are correct for media being used. 3. If error returns, power off the unit and wait till fuser cooled. 4. Remove fuser and check fuser for damage or obstructions. 5. Re-Install fuser and test. 6. If the error persists, replace the fuser assembly. 7. If error returns, replace the power supply unit. 8. If error returns, replace the DC controller PC board assembly.

Error code:	50.AX.YZ
Display:	50.WX.YZ Fuser error To continue turn off then on
Description:	Low fuser temperature 3 The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting. Fuser Modes • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough Sleep States • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off
Remedy:	1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the product power source. Make sure that the power source meets product requirements. Make sure that the product is the only device using the circuit. 4. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 5. If the issue persists, replace the fuser.

Error code:	50.BX.YZ
Display:	50.WX.YZ Fuser error To continue turn off then on
Description:	W = B: High fuser temperature 3 The product experienced a fuser error. • W = fuser error code • X = fuser mode - 0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or Auto-sense - 1: Auto sense (Normal special case distinguished from typed Normal) - 2: Normal, typed (not Auto sense) - 3: Light paper 1, 2, or 3, typed or Auto sense - 4: Heavy paper 1, typed or Auto sense - 5: Heavy paper 2, typed or Auto sense - 6: Heavy paper 3, typed or Auto sense - 7: Glossy paper 1, typed or Auto sense - 8: Glossy paper 2, typed or Auto sense - 9: Glossy paper 3, typed or Auto sense - A: Glossy film, typed or Auto sense - B: Transparency, typed or Auto sense - C: Label - D: Envelope1, Envelope2, or Envelope3 - E: Rough (designated paper 1), typed or Auto sense - F: Reserved for future fuser mode • Y = previous product sleep state • Z = next product sleep state - 0: Printing - 1: Standby level 1 (no temperature control) - 2: Standby level 2 (high temperature control) - 3: Standby level 3 (middle temperature control) - 4: Standby level 4 (low temperature control) - 5: Middle sleep - 6: Deep sleep - F: Off
Remedy:	1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the print driver. Making sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 4. If the error persists, replace the fuser.

Error code:	51.00.10
Display:	51.00.10
Description:	Laser/scanner error. Laser Scanner beam detect error.
Remedy:	1. Reconnect connector (J811/J851) on the laser/scanner. 2. Reconnect connectors (J161) on the DC controller. 3. If the error persists, replace the laser/scanner.

Error code:	51.00.19
Display:	51.00.19 Laser Scanner Error - Laser malfunction Sens
Description:	A printer laser scanner error occurred.
Remedy:	1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller.

Error code:	51.00.20
Display:	51.00.20 Laser Scanner Error - Laser malfunction Sens
Description:	A printer laser scanner error occurred.
Remedy:	1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller.

Error code:	51.00.21
Display:	51.00.YY Error
Description:	Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:	1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA. 2. If the error persists, replace the C/K laser/scanner.

Error code:	51.00.22
Display:	51.00.YY Error
Description:	Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:	1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the Y/M laser/scanner.

Error code:	51.00.23
Display:	51.00.YY Error
Description:	Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:	1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the Y/M laser/scanner.

Error code:	52.00.00
Display:	52.00.00 Scanner Startup error
Description:	A printer laser scanner startup error occurred.
Remedy:	1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller.

Error code:	52.20.00
Display:	52.XX.00 Error To continue turn off then on
Description:	Laser/scanner error Laser/scanner rotation error
Remedy:	1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner. NOTE: Listen for a high pitched whine from the motor. 4. If the error persists, replace the laser/scanner.

Error code:	54.00.03
Display:	54.00.03 (EVENT LOG ONLY)
Description:	Environmental sensor abnormality warning
Remedy:	1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector from tray 1 to the environment sensor and the connector (J223) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 4. If the error persists, replace the right door assembly.

Error code:	54.00.06
Display:	54.XX.YY Error
Description:	A sensor error has occurred Registration density sensor failure
Remedy:	1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.

Error code:	54.00.14
Display:	54.XX.YY Error
Description:	A sensor error has occurred Registration density sensor failure
Remedy:	1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.

Error code:	54.00.19
Display:	54.XX.YY Error
Description:	A sensor error has occurred Registration density sensor failure
Remedy:	1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.

Error code:	54.01.05
Display:	54.XX.YY Error
Description:	A sensor error has occurred Media sensor is out of calibration range
Remedy:	1. Turn the product off, and then clean the media sensor with a lint-free cloth. Turn the product on. 2. If the error persists, replace the paper pickup assembly.

Error code:	54.06.21
Display:	54.06.21 error
Description:	A sensor error has occurred. Primary laser/scanner beam detect abnormality.
Remedy:	1. Turn the printer off, and then on. 2. If the printer has had parts removed or replace, check the connector (J161 and J162) on the DC controller PCA. 3. If the error persists, replace the laser/scanner assembly.

Error code:	54.0X.0B
Display:	54.XX.YY Error
Description:	A sensor error has occurred Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:	1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Error code:	54.0X.0C
Display:	54.XX.YY Error
Description:	A sensor error has occurred Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:	1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Error code:	54.0X.0D
Display:	54.XX.YY Error
Description:	A sensor error has occurred Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:	1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Error code:	55.XX.YY
Display:	55.XX.YY DC CONTROLLER ERROR
Description:	A temporary printing error occurred.
Remedy:	1. Turn the product off and then on. 2. Remove any third-party memory or USB device, and then turn the product off and then on. 3. Remove and then reinstall the formatter. 4. If the error persists, remove the formatter and perform an engine test. If the engine test page fails to print, replace the DC controller. If the engine test page prints, replace the formatter.

Error code:	56.00.01
Display:	56.00.01 Illegal Input Printer Error
Description:	The product experienced an illegal input.
Remedy:	Turn the product off, then on. Remove any third-party hardware and test again

Error code:	56.00.02
Display:	56.00.02 Selected media output bin unavailable
Description:	The bin selected for output is unavailable.
Remedy:	1. Turn the product off, and then on. 2. Remove any third-party hardware. 3. Attempt the remote firmware update again. 4. If the error persists, please escalate this problem to your Global Business unit.

Error code:	56.00.03
Display:	56.00.03 Media input path operation error
Description:	A tray is open, and is blocking the paper path, above the selected tray.
Remedy:	1. Close the open tray. 2. If all trays are closed, use the sensor tests to check the tray closed sensors for the above trays. 3. If the error persists, please escalate this problem to your Global Business unit.

Error code:	57.00.01
Display:	57.00.01 to.continue.off.on
Description:	Main fan (FM1) failure.
Remedy:	1. Turn the printer off, and then on. Listen for fan noise on the right side of the printer. If no noise is heard, replace the main fan (FM1). 2. If the fan has been removed or replaced, check the connector (J372 and J341) on the High voltage PCA and (J133) on the DC controller PCA. 3. If the error persists, replace the main fan (FN101).

Error code:	57.00.02
Display:	57.00.02 to.continue.off.on
Description:	Sub fan (FM2) failure.
Remedy:	1. Turn the printer off, and then back on. Listen for fan noise coming from the left side of the printer. The fan should turn on approximately 1.5 minutes after power on. 2. If no noise is heard, replace fan FM2. 3. If the fan has been removed or replaced, check connector J661 on the sub fan and J147 on the DC Controller.

Error code:	57.00.03
Display:	57.00.03 Error To continue turn off then on
Description:	Rear delivery fan (FM-3B) malfunction (M830 only)
Remedy:	1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper back of the product. 3. If no noise is heard, make sure that the connectors (J1453B and J1451B) on the intermediate PCA and connector (J205) on the DC controller are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly..

Error code:	57.00.04
Display:	57.00.04 Error To continue turn off then on
Description:	Front delivery fan (FM-4B) malfunction (M830 only)
Remedy:	1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper front of the product. 3. If no noise is heard, make sure that the connectors (J1455B and J1451B) on the intermediate PCA, relay connector (J1451), and connector (J205) on the DC controller board are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly.

Error code:	57.00.05
Display:	57.00.05 Error To continue turn off then on
Description:	Cartridge fan (FM-5) malfunction
Remedy:	1. Turn the product off, and then on. 2. Listen for fan noise at the right side, upper back of the product just above Tray 1. 3. If no noise is heard, make sure that the connector (J225) on the DC controller PCA is connected correctly and undamaged. 4. If the error persists, replace the cartridge fan assembly (FM5)

Error code:	58.00.02
Display:	58.00.02 Error
Description:	Environmental sensor (TH3) failure.
Remedy:	1. Turn the product off and then back on. 2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 3. Reconnect the intermediate connector (J199) on the environmental sensor. 4. If the error persists, replace the environmental sensor (TH3).

Error code:	58.00.04
Display:	58.00.04 Error
Description:	The printer experienced a low voltage power supply unit malfunction.
Remedy:	1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. If error persists, replace the power supply unit.

Error code:	59.00.30
Display:	59.00.YY Error - To.continue.off.on
Description:	A motor error has occurred. • YY = Motor
Remedy:	Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1.

Error code:	59.00.40
Display:	59.00.YY Error - To.continue.off.on
Description:	A motor error has occurred. • YY = Motor
Remedy:	Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1.

Error code:	59.00.90
Display:	59.00.YY Error To continue turn off then on
Description:	Printing error TB motor (M1) start up error or ITB motor (M1) abnormal rotational error
Remedy:	1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA.

Error code:	59.00.A0
Display:	59.00.YY Error To continue turn off then on
Description:	Printing error TB motor (M1) start up error or ITB motor (M1) abnormal rotational error
Remedy:	1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA.

Error code:	59.00.C0
Display:	59.00.YY Error To continue turn off then on
Description:	Printing error Developer alienation motor (M6) error
Remedy:	1. Use the developer engagement and disengagement drive test in the component test to verify that the disengagement mechanism is properly functioning. If it is not, replace the ITB motor assembly. 2. Use the sensor test in the Manual sensor test to verify that the developer disengagement sensor (PS11) is properly functioning. If it is not, replace the main drive assembly. 3. If the product has been serviced, check the connector (J518) on the developer disengagement motor, the connector (J1005) on the driver PCA and the connector (J91) on the DC controller PCA.

Error code:	59.00.F0
Display:	59.00.YY Error To continue turn off then on
Description:	Printing error T1 alienation mechanism failure
Remedy:	1. Make sure that the ITB is correctly installed. 2. Use the T1 roller alienation switch (SW5) test in the Manual sensor test to verify that the switch is properly functioning. If it is not, replace the main drive assembly. 3. Use the T1 roller engagement and disengagement drive test in the component test to verify that the T1 roller disengagement mechanism is properly functioning. If it is not, replace the fuser drive assembly. 4. If the product has been serviced, check the connector (J181) on the DC controller PCA.

Error code:	59.05.50
Display:	59.05.50
Description:	A printer motor error occurred. Main motor error. Drum motor start up error
Remedy:	1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l

Error code:	59.05.70
Display:	59.0X.70 Error To continue turn off then on
Description:	Motor abnormal rotation Black developer motor abnormal start up error (ITB motor; M1)
Remedy:	1. Use the ITB drum motor (M1) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA.

Error code:	59.05.80
Display:	59.0X.80 Error To continue turn off then on
Description:	Developer motor failure Black developer motor failure error (ITB motor; M1)
Remedy:	1. Use the ITB drum motor (M1) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA.

Error code:	59.06.50
Display:	59.0X.50 Error To continue turn off then on
Description:	Motor startup error X= 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow CMY drum motor (M2) start up error
Remedy:	1. Use the drum motor (M2) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor assembly. 2. If the product has been serviced, check the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA.

Error code:	59.06.60
Display:	59.0X.60 Error To continue turn off then on
Description:	Motor rotational error X= 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow
Remedy:	CMY drum motor (M2) rotation error 1. Use the drum motor (M2) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor assembly. 2. If the product has been serviced, check the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA.

Error code:	59.06.70
Display:	59.0X.70 Error To continue turn off then on
Description:	Motor abnormal rotation CMY developer motor (M3) abnormal start up error
Remedy:	1. Use the developer motor (M3) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the developer motor assembly. 2. If the product has been serviced, check the connector (J514) on the developer motor and the connector (J81) on the DC controller PCA.

Error code:	59.06.80
Display:	59.0X.80 Error To continue turn off then on
Description:	Developer motor failure CMY developer motor (M3) failure error
Remedy:	1. Use the developer motor (M3) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the developer motor assembly. 2. If the product has been serviced, check the connector (J514) on the developer motor and the connector (J81) on the DC controller PCA.

Error code:	59.07.50
Display:	59.0X.50 Error To continue turn off then on
Description:	Motor startup error X= 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow CMY drum motor (M2) start up error
Remedy:	1. Use the drum motor (M2) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor assembly. 2. If the product has been serviced, check the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA.

Error code:	59.07.60
Display:	59.0X.60 Error To continue turn off then on
Description:	Motor rotational error X= 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow
Remedy:	CMY drum motor (M2) rotation error 1. Use the drum motor (M2) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor assembly. 2. If the product has been serviced, check the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA.

Error code:	59.07.70
Display:	59.0X.70 Error To continue turn off then on
Description:	Motor abnormal rotation CMY developer motor (M3) abnormal start up error
Remedy:	1. Use the developer motor (M3) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the developer motor assembly. 2. If the product has been serviced, check the connector (J514) on the developer motor and the connector (J81) on the DC controller PCA.

Error code:	59.07.80
Display:	59.0X.80 Error To continue turn off then on
Description:	Developer motor failure CMY developer motor (M3) failure error
Remedy:	1. Use the developer motor (M3) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the developer motor assembly. 2. If the product has been serviced, check the connector (J514) on the developer motor and the connector (J81) on the DC controller PCA.

Error code:	59.08.50
Display:	59.0X.50 Error To continue turn off then on
Description:	Motor startup error X= 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow CMY drum motor (M2) start up error
Remedy:	1. Use the drum motor (M2) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor assembly. 2. If the product has been serviced, check the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA.

Error code:	59.08.60
Display:	59.0X.60 Error To continue turn off then on
Description:	Motor rotational error X= 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow
Remedy:	CMY drum motor (M2) rotation error 1. Use the drum motor (M2) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor assembly. 2. If the product has been serviced, check the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA.

Error code:	59.08.70
Display:	59.0X.70 Error To continue turn off then on
Description:	Motor abnormal rotation CMY developer motor (M3) abnormal start up error
Remedy:	1. Use the developer motor (M3) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the developer motor assembly. 2. If the product has been serviced, check the connector (J514) on the developer motor and the connector (J81) on the DC controller PCA.

Error code:	59.08.80
Display:	59.0X.80 Error To continue turn off then on
Description:	Developer motor failure CMY developer motor (M3) failure error
Remedy:	1. Use the developer motor (M3) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the developer motor assembly. 2. If the product has been serviced, check the connector (J514) on the developer motor and the connector (J81) on the DC controller PCA.

Error code:	60.00.02
Display:	60.00.02 Tray 2 lifting error
Description:	Lifter driver assembly Tray 2 failure A tray lift motor error has occurred.
Remedy:	1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 2 paper (PS1409 and PS1410) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 2).

Error code:	60.00.03
Display:	60.00.03 Tray 3 lifting error
Description:	Lifter driver assembly Tray 3 failure A tray lift motor error has occurred.
Remedy:	1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 3 paper (PS1411 and PS1412) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 3).e d

Error code:	60.00.04
Display:	60.00.04 Tray 4 lifting error
Description:	Lifter driver assembly Tray 4 failure A tray lift motor error has occurred.
Remedy:	1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 4 paper (PS3101 and PS3103) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3005) on the HCI controller PCA J906. 4. If the error persists, replace the lifter drive assembly (Tray 4).y (T

Error code:	60.00.05
Display:	60.00.05 Tray 5 lifting error
Description:	Lifter driver assembly Tray 5 failure A tray lift motor error has occurred.
Remedy:	1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 5 paper (PS3201 and PS3203) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3015) on the HCI controller PCA J917. 4. If the error persists, replace the lifter drive assembly (Tray 5).

Error code:	60.00.06
Display:	60.00.0Y Tray <Y> lifting error
Description:	The indicated tray has not lifted into the paper feed position. Media input Tray 5 lift-up motor (M82) failure or media input Tray 6 lift-up motor (M92) failure NOTE: The Tray 5 and Tray 6 motors, sensors, and connectors numbers depend on the input device configuration.
Remedy:	1. Use the Tray 5 paper surface sensor (SR82) or Tray 6 paper surface sensor (SR92) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 2. Open and close Tray 5 or Tray 6 and listen at the back of the product for the sound of the lifter motor (M82 or M92) operating. If it does not operate, replace the lifter drive assembly. 3. If the product has been serviced, check the connector (J2003) on the paper feeder controller PCA, the intermediate connector (J702), and the connector (J2006) on the paper feeder controller PCA. TIP: Check the connector (J2006) on the paper feeder controller PCA associated with the tray. 4. If the error persists, replace the cassette tray.

Error code:	60.10.0Y
Display:	60.10.0Y Media input source <Y> pickup mechanism malfunction
Description:	60.10.01 Media input source 1 pickup mechanism malfunction • 60.10.02 Media input source 2 pickup mechanism malfunction • 60.10.03 Media input source 3 pickup mechanism malfunction • 60.10.04 Media input source 4 pickup mechanism malfunction • 60.10.05 Media input source 5 pickup mechanism malfunction • 60.10.06 Media input source 6 pickup mechanism malfunction
Remedy:	1. Turn the product off, and then on again. 2. Use the paper pick-up motor (M1, M4, M5, M92, M3301, M3304) test in the Component test to verify that the pickup motor is properly functioning. If the pickup motor is not functioning, replace the paper pick-up assembly. NOTE: Trays 4-6 motor numbers depend on the input device configuration.

Error code:	61.00.01
Display:	61.00.01
Description:	Print Engine Error 61.00.02 Print Engine Error 61.00.03 Print Engine Error The print engine has encountered an error. The payload data will be included which will be with the error code, and string. Service_Station_Cap_Home_Long (6100000D) Paper_Load_Tray1_Pick_Motor (6100002D) Paper_Load_Pick_Tire_Index_Sensor (6100002E) Service_Station_Cap_Home_Short (6100000E) SS_Restricted_Movement_Error (61000011) Lift_Restricted_Movement_Error (61000012) Carriage_Restricted_Movement_Error (61000013) Service_Move_To_Tranny_State (610000C8) DPU_Printbar_Crash_Into_Service_Station (610000D3) DPU_Service_Station_Under_Print_Bar (610000D4) Printbar_Clutch_Slippage (61000035) Service_Station_Pen_Too_Cold (6100000B) Service_Station_Home_Failure (6100000C) Service_Carriage_Home_Invalid (610000C9) Pen_Start_Up_Spits_Already_Done (6100004E)
Remedy:	1. Turn the power off on the product by pressing the power button and holding it for more than 3 seconds.2. Unplug power cord from back of product and wait 30 seconds.3. Plug power cord back into product. 4. Turn the power on to the product using power button. 5. If the error condition is cleared then the issue is resolved, if not continue to step 6. 6. Repeat steps 1 & 2. 7. Remove the formatter, check formatter thoroughly for any loose connections and reseat them, then reinstall the formatter. 8. Repeat steps 3 & 4. 9. If the error condition is cleared then the issue is resolved, if issue is not resolved replace the Mech Kit. NOTE: It is critical to either print the event log after power cycle clears issue, or access the event log through EWS and capture the 8 character fail code value corresponding to the 61.00.0X and log it into the case. Look for the last 61.00.0x error that occurred which also has the 8 character value under the text . This value is critical in HP understanding the failure and debugging potential field issues.

Error code:	62.00.00
Display:	62.00.00 To continue turn off the on.
Description:	Internal system failure.
Remedy:	Turn the printer off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.

Error code:	66.80.02
Display:	66.80.02
Description:	Jogger malfunction. In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor.
Remedy:	1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032. 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA.

Error code:	66.80.17
Display:	66.80.17
Description:	This message displays to indicate a stapler stacker fan failure. The staple stacker controller determines a staple stacker fan failure and notifies the formatter when the fan locks for a specified period after the fan starts driving.
Remedy:	1. Turn the product off, and then on. 2. Check to see that there are no objects obstructing the fan. 3. If the error persists, replace the stapler stacker right door assembly.

Error code:	66.80.19
Display:	66.80.19 Output accessory failure To continue turn off then on
Description:	Self-priming malfunction. Not able to complete self-priming after 11 attempts.
Remedy:	1. Turn the power off. 2. Make sure that the external paper handling accessory is clear of all packing materials and other obstructions. 3. Turn the power on. 4. If the error persists, replace the stapler assembly.

Error code:	66.80.23
Display:	66.80.23
Description:	Lift sensor malfunction
Remedy:	Turn the product off, and then on.

Error code:	66.80.33
Display:	66.80.33
Description:	Output roller malfunction
Remedy:	Turn the product off, and then on.

Error code:	69.11.YY
Display:	69.11.YY Error To continue turn off then on
Description:	Duplexer error
Remedy:	Turn the product off, and then on. If the error persists, replace the duplexer.

Error code:	70.00.00
Display:	70.00.00 Error To continue turn off then on
Description:	DC controller failure.
Remedy:	1. Turn the printer off, and then on.2. If the error persists, replace the DC controller.

Error code:	80.0X.YY
Display:	80.0X.YY Embedded Jetdirect Error
Description:	An Embedded HP JetDirect print server critical error has occurred. • 80.01.80: (event log) No heartbeat • 80.01.81: (event log) Reclaim timeout • 80.01.82: (event log) Invalid data length • 80.01.8B: (event log) Invalid max outstanding packet header field • 80.01.8C: (event log) Invalid channel mapping response • 80.03.01: (event log) No PGP buffers • 80.03.02: (event log) Channel table full • 80.03.03: (event log) Producer index not reset • 80.03.04: (event log) Consumer index not reset • 80.03.05: (event log) Queue position size too small • 80.03.06: (event log) Transport overflow • 80.03.07: (event log) No overflow packets • 80.03.08: (event log) Invalid identify response • 80.03.09: (event log) Invalid channel map return status • 80.03.10: (event log) Invalid reclaim return status • 80.03.12: (event log) Datagram invalid buffer • 80.03.13: (event log) Max stream channels • 80.03.14: (event log) Max datagram channels • 80.03.15: (event log) Card reset failed • 80.03.16: (event log) Self-test failure • 80.03.17: (event log) Unknown PGP packet • 80.03.18: (event log) Duplicate I/O channel
Remedy:	1. Turn the printer off, and then on.2. Remove the RJ45 cable.3. Turn the printer off, and then on.4. Reconnect the RJ45 cable.5. If the error persists, replace the formatter.

Error code:	81.WX.00
Display:	81.WX.00 Wireless Network Error
Description:	Wireless Network Error To continue turn off then on A wireless network component on the product has failed. 81.02.00 Wireless network Event 81.07.00 Internal Wireless Networking event
Remedy:	1. Turn the product off then on. 2. Turn the product off, reseat the wireless network component and turn the product back on. 3. If error persists, replace the wireless network component.

Error code:	81.WX.YZ
Display:	81.WX.YZ Embedded JetDirect Error
Description:	Embedded Jetdirect Error To continue turn off then on The product experienced an embedded HP Jetdirect print server critical error. 81.01.00 EIO Event 81.03.00 Access Point Wireless Network event 81.04.00 JetDirect inside Network event 81.06.00 Internal EIO Networking event 81.08.00 Internal Access Point Wireless Network event 81.09.00 Internal JetDirect inside Network event
Remedy:	1. Turn the product off then on.2. Turn the product off, reseat the EIO accessory and turn the product back on.3. If error persists replace the formatter.

Error code:	98.00.02
Display:	98.00.02 Corrupt data in the solutions volume
Description:	Corrupt data in the solutions volume Data corruption has occurred in the solutions volume.
Remedy:	1. Turn the product off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware.

Error code:	98.00.03
Display:	98.00.03 Corrupt data in the configuration volume
Description:	Corrupt data in the configuration volume Data corrupt has occurred in the configuration volume.
Remedy:	1. Turn the product off, and then on.2. Download the firmware again, and then attempt the upgrade again.3. Use the Clean Disk item in the Preboot menu.4. Reload the firmware.

Error code:	98.00.04
Display:	98.00.04 Corrupt data in the job data volume
Description:	Corrupt data in the job data volume Data corrupt has occurred in the job data volume.
Remedy:	1. Turn the product off, and then on.2. Rerun the file erase function.

Error code:	98.00.0X
Display:	98.00.0X Corrupt data in X volume
Description:	Data corruption has occurred in the firmware volume. • 98.00.01 Corrupt data in firmware volume Reinstall firmware • 98.00.02 Corrupt data in solutions volume Re-install accessory solutions • 98.00.03 Corrupt data in configuration volume Re-configure the product • 98.00.04 Corrupt data in job data volume All job data was erased

Error code:	99.00.01
Display:	99.00.01 Upgrade not performed file is corrupt
Description:	Upgrade not performed file is corrupt A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image).
Remedy:	Download the RFU file, and then attempt the upgrade again.

Error code:	99.00.02
Display:	99.00.02 Upgrade not performed time-out during receive
Description:	Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.
Remedy:	The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.

Error code:	99.00.03
Display:	99.00.03 Upgrade not performed error writing to disk
Description:	Upgrade not performed error writing to disk A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Remedy:	1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, run the Clean Disk process from the Preboot menu. You will need to download the firmware from the Preboot menu.3. If the error persists, replace the hard disk.

Error code:	99.00.04
Display:	99.00.04 Upgrade not performed time-out during receive
Description:	Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header.
Remedy:	The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.

Error code:	99.00.05
Display:	99.00.05 Upgrade not performed time-out during receive
Description:	Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading image data.
Remedy:	The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.

Error code:	99.00.06
Display:	99.00.06 Upgrade not performed error reading upgrade
Description:	Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size.
Remedy:	1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk.

Error code:	99.00.07
Display:	99.00.07 Upgrade not performed error reading upgrade
Description:	Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header.
Remedy:	1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk.

Error code:	99.00.08
Display:	99.00.08 Upgrade not performed error reading upgrade
Description:	Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading image data.
Remedy:	1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk.

Error code:	99.00.09
Display:	99.00.09 Upgrade canceled by user
Description:	Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
Remedy:	Resend the RFU.

Error code:	99.00.10
Display:	99.00.10 Upgrade canceled by user
Description:	Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size.
Remedy:	Resend the RFU.

Error code:	99.00.11
Display:	99.00.11 Upgrade canceled by user
Description:	Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header.
Remedy:	Resend the RFU.

Error code:	99.00.12
Display:	99.00.12 Upgrade not performed the file is invalid
Description:	Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size.
Remedy:	Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

Error code:	99.00.13
Display:	99.00.13 Upgrade not performed the file is invalid
Description:	Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size.
Remedy:	Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

Error code:	99.00.14
Display:	99.00.14 Upgrade not performed the file is invalid
Description:	Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The file is invalid.
Remedy:	Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

Error code:	99.00.2X
Display:	99.00.2X
Description:	There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. •99.00.20 (event log) The bundle is not for this product.•99.00.21 (event log) The bundle is not signed with the correct signature, or the signature is invalid.•99.00.22 (event log) The bundle header version is not supported by this firmware.•99.00.23 (event log) The package header version is not supported by this firmware.•99.00.24 (event log) The format of the bundle is invalid.•99.00.25 (event log) The format of the package is invalid.•99.00.26 (event log) A CRC32 check did not pass.•99.00.27 (event log) An I/O error occurred while downloading the bundle.
Remedy:	99.00.27 only:1. Turn the product off, and then on.2. Resend the firmware upgrade.3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).

Error code:	99.01.XX
Display:	99.01.XX
Description:	A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same.•99.01.00•99.01.10•99.01.20•99.01.21
Remedy:	Reload the firmware.

Error code:	99.02.01
Display:	99.02.01
Description:	Firmware installation was successful.
Remedy:	No action necessary.

Error code:	99.02.09
Display:	99.02.09
Description:	Firmware upgrade cancelled by user.
Remedy:	No action necessary.

Error code:	99.09.60
Display:	99.09.60 Unsupported disk
Description:	Unsupported disk This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
Remedy:	Install the correct hard disk for this product.

Error code:	99.09.61
Display:	99.09.61 Unsupported disk
Description:	Unsupported disk This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk.
Remedy:	Access the Preboot menu, and then select Lock Disk to lock the disk.

Error code:	99.09.62
Display:	99.09.62 Unknown disk
Description:	Unknown disk This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device.
Remedy:	Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk.

Error code:	99.09.63
Display:	99.09.63 Incorrect disk
Description:	Incorrect disk This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.
Remedy:	Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product.

Error code:	99.09.64
Display:	99.09.64 Disk Nonfunctiona
Description:	Disk malfunction A fatal hard disk failure has occurred.
Remedy:	Replace the hard disk.

Error code:	99.09.65
Display:	99.09.65 Disk data error
Description:	Disk data error Disk data corruption has occurred.
Remedy:	Use the Clean Disk procedure from the Preboot menu, and then resend the RFU.

Error code:	99.09.66
Display:	99.09.66 No boot device.
Description:	No disk installed A disk drive is not installed in the product.
Remedy:	1. Install a compatible hard disk drive.2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected correctly.3. If the error persists, replace the hard disk drive.

Error code:	99.09.67
Display:	99.09.67 Disk is not bootable please download firmware
Description:	Disk is not bootable please download firmware This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.
Remedy:	1. Press any button to continue to the main Preboot menu.2. Press the Help button to see the help text for the error.3. Select the Administration menu. NOTE: If there is a password assigned to the administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product.

Error code:	99.09.68
Display:	99.09.68
Description:	The secondary encrypted disk has been removed from this device.
Remedy:	Reinstall the secondary encrypted storage device.

Error code:	99.XX.YY
Display:	99.XX.YY
Description:	A message of this form indicates a firmware installation error.
Remedy:	Reload the firmware.

Деталь:	Right door assembly, duplex model
Парткод:	RM1-6007-000CN

Деталь:	Right door assembly, simplex model
Парткод:	RM1-6138-000CN

Деталь:	Roller, secondary transfer, T2 (included in the service kit)
Парткод:	CC522-67912
Цена:	3 500 ₽

Деталь:	DOOR, RIGHT UPPER
Парткод:	RC2-7091-000CN

Деталь:	Roller, paper pick-up, Tray 1 (included in the service kit)
Парткод:	CC522-67928
Цена:	6 800 ₽

Деталь:	Lifter plate assembly, Tray 1
Парткод:	RM1-6043-000

Деталь:	Pick roller and separation pad, Tray 1 (included in the service kit)
Парткод:	CC522-67928
Цена:	6 800 ₽

Деталь:	Tray 1 (MP tray) assembly
Парткод:	RM1-6045-000CN
Цена:	1 500 ₽

Деталь:	Motor, stepping, DC (3x500PF)
Парткод:	RK2-1331-000CN
Цена:	2 500 ₽

Деталь:	Rail, cassette, right (3x500PF)
Парткод:	RL1-1390-000CN

Деталь:	Rail, cassette, left (3x500PF)
Парткод:	RL1-1391-000CN

Деталь:	Cable, paper pick-up option (3x500PF)
Парткод:	RM1-3575-000CN

Деталь:	Cable, multisensor (3x500PF)
Парткод:	RM1-3647-000CN

Деталь:	Cable, door open switch (3x500PF)
Парткод:	RM1-3651-000CN

Деталь:	Lifter drive assembly (3x500PF)
Парткод:	RM1-3819-000CN

Деталь:	Caster, double lock, front (3x500PF)
Парткод:	RC1-9896-000CN

Деталь:	Cover, cable, protective
Парткод:	RC2-6832-000CN

Деталь:	Support, frame, rear
Парткод:	RC2-7197-000CN

Деталь:	Paper pick-up assembly (3x500PF)
Парткод:	RM1-6944-000CN

Деталь:	Feeder PCA (3x500PF)
Парткод:	RM1-6989-000CN

Деталь:	Cable, engine interface (3x500PF)
Парткод:	RM1-6991-000CN

Деталь:	Cable, PCA joint (3x500PF)
Парткод:	RM1-6992-000CN

Деталь:	Switch, button (3x500PF)
Парткод:	WC2-5512-000CN

Деталь:	Roller, pick-up (included in the service kit
Парткод:	CC522-67909

Деталь:	Connector, 8P (3x500PF)
Парткод:	VS1-7500-008CN

Деталь:	Label, cassette number (3x500PF)
Парткод:	5851-5600

Деталь:	Drive assembly, duplex reverse, duplex model
Парткод:	RM1-6005-000CN

Деталь:	Drive assembly, simplex reverse, simplex model
Парткод:	RM1-6120-000CN

HP Color LaserJet Enterprise M750xh

Общие характеристики

Макс. формат

Тип

Технология печати

Число страниц в месяц

Область применения

Цветность печати

Размещение

Тип устройства

Печать фотографий

Копир

Сканер

Факс

Телефон

Принтер

Прямая печать

Двусторонняя печать

Пигментные чернила

Печать без полей

Количество цветов

Макс, разрешение для ч/б печати

Скорость ч/б печати

Время выхода первого отпечатка

Сканер

Стандарт TWAIN

Отправка изображения по e-mail

Стандарт WIA

Слайд-адаптер

Расходные материалы

Ресурс цветного картриджа/тонера

Количество картриджей

Ресурс ч/б картриджа/тонера

Печать на:

Плотность бумаги

Факс

Цветной

Телефон

АОН

Проводная трубка

Беспроводная трубка

Caller ID

Автоответчик

Стандарт DECT

Спикерфон

Шрифты и языки управления

Языки управления

Количество установленных шрифтов

Лотки

Подача бумаги

Вывод бумаги

Финишер

Электронная сортировка

Интерфейсы

AirPrint

USB

Ethernet (RJ-45)

Поддержка iOS

Wi-Fi

Устройство для чтения карт памяти

RS-232

FireWire (IEEE 1394)

Инфракрасный порт

LPT

Bluetooth

Версия USB

Память/Процессор

Макс, объем памяти

Объем памяти

Частота процессора

Емкость жесткого диска

Дополнительная информация

Диагональ дисплея

Экран

Работа от аккумулятора

Поддержка ОС

Потребляемая мощность

Уровень шума

Габариты

Глубина

Деталь:	Guide, fuser, front
Парткод:	RC2-6546-000CN

Деталь:	Fuser assembly, 110V (included in service kit)
Парткод:	CE707-67912

Деталь:	Fuser assembly, 220V (included in service kit)
Парткод:	CE707-67913

Деталь:	Guide, fuser, rear
Парткод:	RC2-6547-000CN

Деталь:	Fuser motor assembly
Парткод:	RM1-6074-000CN
Цена:	5 000 ₽

Деталь:	Gear assembly, fuser
Парткод:	RM1-7914-060CN

Деталь:	Cable, SB joint, low-voltage power supply, duplex model
Парткод:	RM1-6867-000CN

Деталь:	Spring, tension, registration sensor
Парткод:	RU6-2710-000CN

Деталь:	REGISTRATION SENSOR ASSEMBLY
Парткод:	RM1-7922-000CN

Деталь:	Support, frame, front
Парткод:	RC2-7196-000CN