
HP LaserJet Enterprise 500 M575dn
Рейтинг
Снят с производства
Тип устройства
МФУ
Технология печати
лазерная
Макс. формат
A4
Число страниц в месяц
75000
Скорость печати
A4
30
Цветность печати
цветная
Общие характеристики |
|
---|---|
Тип |
лазерный/светодиодный |
Технология печати |
лазерная |
Область применения |
средний офис |
Число страниц в месяц |
75 000 |
Копир |
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Сканер |
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Тип устройства |
МФУ |
Размещение |
настольный |
Цветность печати |
цветная |
Макс. формат |
A4 |
Печать фотографий |
|
Факс |
|
Телефон |
|
Принтер |
|
Прямая печать |
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Двусторонняя печать |
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Пигментные чернила |
|
Печать без полей |
|
Количество цветов |
4 |
Макс, разрешение для ч/б печати |
|
По X | 1 200 |
По Y | 1 200 |
Скорость ч/б печати |
|
A4 | 30 |
A4 | 31 |
Время выхода первого отпечатка |
|
Ч/б | 10,5 |
Цветн, | 10,5 |
Копир |
|
Макс, количество копий за цикл |
9 999 |
Шаг масштабирования |
0,01 |
Значение масштаба |
|
Максимальное | 4 |
Минимальное | 0,25 |
Макс, разрешение (ч/б) |
|
По Y | 600 |
По Y | 1 200 |
По X | 1 200 |
Сканер |
|
Устройство автоподачи оригиналов |
двустороннее |
Тип датчика сканера |
ПЗС (CCD) |
Емкость устройства автоподачи оригиналов |
50 |
Тип сканера |
планшетный/протяжный |
Отправка изображения по e-mail |
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Слайд-адаптер |
|
Стандарт WIA |
|
Стандарт TWAIN |
|
Макс. формат оригинала |
A4 |
Макс, размер сканирования |
|
По X | 216 |
По Y | 297 |
Разрешение сканера |
|
По Х | 600 |
Расходные материалы |
|
Ресурс цветного картриджа/тонера |
6 000 |
Количество картриджей |
4 |
Ресурс ч/б картриджа/тонера |
5 500 |
Печать на: |
|
Матовой бумаге |
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Карточках |
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Конвертах |
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Глянцевой бумаге |
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Этикетках |
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Пленках |
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Фотобумаге |
|
CD/DVD |
|
Рулоне |
|
Плотность бумаги |
|
Максимальная | 200 |
Минимальная | 60 |
Факс |
|
Цветной |
|
Телефон |
|
Спикерфон |
|
Caller ID |
|
Автоответчик |
|
Проводная трубка |
|
Беспроводная трубка |
|
АОН |
|
Стандарт DECT |
|
Языки управления |
|
PostScript |
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|
PCL 5c |
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PCL 6 |
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PostScript 3 |
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PostScript 2 |
|
PCL 5e |
|
Лотки |
|
Емкость лотка ручной подачи |
100 |
Подача бумаги |
|
Максимальная | 850 |
Стандартная | 450 |
Вывод бумаги |
|
Стандартный | 600 |
Максимальный | 600 |
Финишер |
|
Брошюровщик |
|
Сортер |
|
Степлер |
|
Интерфейсы |
|
Веб-интерфейс |
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Ethernet (RJ-45) |
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USB |
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Bluetooth |
|
LPT |
|
Инфракрасный порт |
|
Устройство для чтения карт памяти |
|
RS-232 |
|
FireWire (IEEE 1394) |
|
Wi-Fi |
|
Версия USB |
2,0 |
Память/Процессор |
|
Макс, объем памяти |
1 536 |
Объем памяти |
1 536 |
Частота процессора |
800 |
Процессор |
ARM Cortex |
Дополнительная информация |
|
Работа от аккумулятора |
|
Диагональ дисплея |
8 |
Экран |
|
Поддержка ОС |
|
Mac OS |
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Windows |
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Linux |
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DOS |
|
Габариты |
|
Ширина |
663 |
Глубина |
555 |
Вес |
46,5 |
Высота |
585 |
Модули
Paper feeder PCA
PCAs
Internal assemblies 3
DF and scanner assemblies (M575dn and 575f models)
Internal assemblies 4
Document feeder and scanner assemblies (575c models)
1 x 500-sheet paper feeder
CONTROL PANEL ASSEMBLY
Right-door assembly
Paper feeder covers
Paper feeder main body
Internal assemblies 1
Internal assemblies 2
Internal assemblies 5
Tray 2
Paper pickup assembly (Tray 2)
Scanner assemblies
Keyboard (M575c model)
Internal assemblies 6
ADF assemblies
Paper feeder cassette
External covers, panels, and doors
Детали Right-door assembly
Деталь: | PCA, paper feeder driver (1 x 500) |
Парткод: | RM1-5839-000CN |

Деталь: | Lower HVPS-D PCA |
Парткод: | RM1-8087-000CN |
Цена: | 2 300 ₽ |

Деталь: | Upper HVPS-T PCA |
Парткод: | RM1-8088-000CN |
Цена: | 2 300 ₽ |
Деталь: | DC controller PCA |
Парткод: | RM1-8104-000CN |
Деталь: | Low-voltage power supply 110V |
Парткод: | RM1-8102-000CN |
Деталь: | Low-voltage power supply 220V |
Парткод: | RM1-8103-000CN |
Цена: | 26 500 ₽ |
Деталь: | Inner connecting PCA (ICB) |
Парткод: | RM1-8143-000CN |
Деталь: | Formatter assembly kit (New) |
Парткод: | CD644-67909 |
Деталь: | Formatter assembly kit (China) |
Парткод: | CD644-67910 |
Деталь: | LINK, DOOR STOPPER |
Парткод: | RC2-4916-000CN |
Деталь: | Guide, option enterance |
Парткод: | RC2-4915-000CN |
Деталь: | Sensor cable guide assembly (SR7) |
Парткод: | RM1-8178-000CN |
Деталь: | Cover, inner right lower |
Парткод: | RC2-5019-000CN |
Деталь: | Link, interlock (SW1) |
Парткод: | RC2-5120-000CN |
Деталь: | MOUNT, INTERLOCK SWITCH |
Парткод: | RC2-5123-000CN |
Деталь: | ARM, INTERLOCK LINK SWITCH |
Парткод: | RC2-5121-000CN |
Деталь: | LINK, INTERLOCK |
Парткод: | RC2-5119-000CN |
Деталь: | LINK, INTERLOCK |
Парткод: | RC2-5118-000CN |
Деталь: | LEVER, SWITCH |
Парткод: | RC3-1208-000CN |
Деталь: | SHAFT |
Парткод: | RC2-5913-000CN |
Деталь: | SPRING |
Парткод: | RC3-1212-000CN |
Деталь: | Wire (mech) sensor project |
Парткод: | RC2-4828-000CN |
Деталь: | Fuser 110v |
Парткод: | CD644-67906 |
Деталь: | Fuser 220v |
Парткод: | CD644-67907 |
Деталь: | SECONDARY TRANSFER ASSEMBLY |
Парткод: | RM1-4952-030CN |
Деталь: | SPRING, TORSION |
Парткод: | RC2-4378-000CN |
Деталь: | SPRING, TORSION |
Парткод: | RU6-2268-000CN |
Деталь: | SPRING, TORSION |
Парткод: | RC2-4377-000CN |
Деталь: | SPRING, TORSION |
Парткод: | RC2-5122-000CN |
Деталь: | Button, power supply |
Парткод: | RL1-1947-000CN |

Деталь: | PAPER DELIVERY ASSEMBLY |
Парткод: | RM1-4970-060CN |
Цена: | 2 100 ₽ |
Деталь: | Density detect assembly |
Парткод: | RM1-8163-000CN |
Деталь: | Pick up lower guide assembly |
Парткод: | RM1-9192-000CN |
Деталь: | ITB kit |
Парткод: | CD644-67908 |
Цена: | 22 900 ₽ |
Деталь: | REGISTRATION ASSEMBLY |
Парткод: | RM1-4969-000CN |
Деталь: | Switch cable assembly |
Парткод: | RM1-8065-000CN |
Деталь: | Paper pick up assembly |
Парткод: | RM1-4967-000CN |
Деталь: | Front lock arm assembly |
Парткод: | RM1-5532-000CN |
Деталь: | Switch PCA assembly |
Парткод: | RM1-8097-000CN |
Деталь: | ADF whole unit |
Парткод: | CD644-67918 |
Деталь: | CONTROL PANEL |
Парткод: | CD644-67916 |
Деталь: | Scanner whole unit |
Парткод: | CD644-67922 |
Деталь: | PCA, scanner control board |
Парткод: | CD644-67926 |
Деталь: | Door switch assembly (SW2) |
Парткод: | RM1-5732-000CN |
Деталь: | Microswitch (SW3) |
Парткод: | WC4-5171-000CN |
Деталь: | Secondary transfer roller |
Парткод: | CD644-67914 |
Деталь: | Rear lock arm assembly |
Парткод: | RM1-5533-000CN |
Деталь: | Document feeder whole unit, M575c |
Парткод: | CD644-67921 |
Деталь: | Control panel, M575c |
Парткод: | CD644-67920 |
Деталь: | Scanner whole unit, M575c |
Парткод: | CD646-67901 |
Деталь: | FFC, control-panel keyboard, M575c |
Парткод: | CD644-60113 |
Деталь: | PCA, scanner control board, M575c |
Парткод: | CD646-67902 |
Деталь: | e-Duplex assembly, document feeder, M575c |
Парткод: | 5851-5022 |
Деталь: | 1 x 500-sheet feeder replacement kit |
Парткод: | CF084-67901 |
Деталь: | Control panel assembly kit, 575dn and 5751 |
Парткод: | CD644-67916 |
Деталь: | Control panel assembly kit, 575c |
Парткод: | CD644-67920 |
Деталь: | Control-panel FFC, 575c |
Парткод: | CD644-6011 3 |
Деталь: | RIGHT DOOR ASSEMBLY |
Парткод: | RM1-8123-000CN |
Деталь: | DUPLEXING PAPER FEED ASSEMBLY |
Парткод: | RM1-4959-000CN |
Цена: | 2 500 ₽ |

Деталь: | Kit, Tray 1 roller (pickup roller and separation pad) |
Парткод: | CD644-67903 |
Деталь: | COVER, LEFT |
Парткод: | RC2-5428-000CN |
Деталь: | COVER, REAR |
Парткод: | RC2-5429-000CN |
Деталь: | COVER, RIGHT |
Парткод: | RC2-5427-000CN |
Деталь: | COVER, FRONT UPPER |
Парткод: | RC2-5425-000CN |
Деталь: | Cover, front right |
Парткод: | RC2-5426-000CN |
Деталь: | STOPPER, DOOR |
Парткод: | RC2-5417-000CN |
Деталь: | COVER, LEFT FRONT |
Парткод: | RC2-5430-000CN |
Деталь: | Link, door right |
Парткод: | RC2-5435-000CN |
Деталь: | RIGHT DOOR ASSEMBLY |
Парткод: | CC468-67906 |
Деталь: | Lifter base assembly |
Парткод: | RM1-5913-000CN |
Деталь: | PAPER FEED ASSEMBLY |
Парткод: | RM1-6194-030CN |

Деталь: | Paper pickup assembly |
Парткод: | RM1-5919-000CN |
Цена: | 5 800 ₽ |

Деталь: | PAPER FEED ROLLER ASSEMBLY |
Парткод: | CD644-67904 |

Деталь: | Roller, paper pickup |
Парткод: | CD644-67904 |
Деталь: | Drawer connector |
Парткод: | VS1-7257-007CN |
Деталь: | HOLDER, DRAWER CONNECTOR |
Парткод: | RC2-5416-000CN |
Деталь: | LEFT CABLE ASSEMBLY |
Парткод: | RM1-5742-000CN |
Деталь: | Cover, front inner lower unit |
Парткод: | RL1-1914-020CN |
Деталь: | Cover, front inner upper |
Парткод: | RC3-1070-000CN |
Цена: | 1 200 ₽ |
Деталь: | Cover, front inner lower |
Парткод: | RL1-1915-000CN |
Деталь: | SPRING, COMPRESSION |
Парткод: | RU6-2567-000CN |
Деталь: | WASTE TONER DETECT ASSEMBLY |
Парткод: | RM1-5696-000CN |
Цена: | 900 ₽ |
Деталь: | Waste toner duct assembly |
Парткод: | RM1-8138-000CN |
Деталь: | Toner collection unit (TCU) |
Парткод: | RM1-4989-000CN |
Деталь: | SPRING, TENSION |
Парткод: | RU7-2192-000CN |
Цена: | 270 ₽ |
Деталь: | Spring, ground |
Парткод: | RU6-2237-000CN |
Цена: | 360 ₽ |
Деталь: | Lever, cartridge pressure front |
Парткод: | RC2-3983-030CN |
Цена: | 500 ₽ |
Деталь: | GUIDE, LIGHT |
Парткод: | RC2-4426-000CN |
Цена: | 600 ₽ |
Деталь: | Waste toner box seal |
Парткод: | RC2-4780-000CN |
Цена: | 500 ₽ |
Деталь: | Cover, stapler switch |
Парткод: | RC3-2116-000CN |
Деталь: | LOCK, DOOR |
Парткод: | RC2-5937-000CN |
Цена: | 600 ₽ |
Деталь: | LEVER, BOX PRESENCE DETECT |
Парткод: | RC2-5951-000CN |
Цена: | 320 ₽ |
Деталь: | SPRING, COMPRESSION |
Парткод: | RU6-2568-000CN |
Цена: | 800 ₽ |
Деталь: | Guide, door latch right |
Парткод: | RC2-4914-000CN |
Деталь: | Fan cable assembly |
Парткод: | RM1-5746-000CN |
Цена: | 700 ₽ |
Деталь: | SPRING, TENSION |
Парткод: | RU6-2436-000CN |
Деталь: | Tray 2 |
Парткод: | RM1-4962-060CN |

Деталь: | Separation roller assy (part of roller kit) |
Парткод: | RM1-4966-020CN |
Цена: | 1 500 ₽ |
Деталь: | SHUTTER ASSEMBLY |
Парткод: | RM1-4999-000CN |
Деталь: | COVER |
Парткод: | RC2-5912-000CN |
Деталь: | SPRING, TORSION |
Парткод: | RC2-5958-000CN |
Деталь: | HOLDER, CARTRIDGE LOCK LEVER |
Парткод: | RC2-5955-000CN |
Деталь: | Lever, cartridge lock lever |
Парткод: | RC2-5954-000CN |
Деталь: | COVER |
Парткод: | RC2-5962-000CN |
Деталь: | SPRING, COMPRESSION |
Парткод: | RU6-2318-000CN |
Деталь: | SPRING, COMPRESSION |
Парткод: | RU6-2316-000CN |
Деталь: | LEVER, SHUTTER |
Парткод: | RC2-4415-000CN |
Деталь: | SHUTTER ASSEMBLY |
Парткод: | RM1-5488-000CN |
Деталь: | Arm, shutter rear |
Парткод: | RC2-4407-030CN |
Деталь: | Arm, shutter front |
Парткод: | RC2-4406-000CN |
Деталь: | TEMPERATURE SENSOR UNIT |
Парткод: | RK2-3267-000CN |
Цена: | 2 200 ₽ |
Деталь: | Toner sensor holder assembly |
Парткод: | RM1-5700-000CN |
Деталь: | Stand assembly |
Парткод: | RM1-5588-000CN |
Деталь: | BASE ASSEMBLY |
Парткод: | RM1-8149-000CN |
Деталь: | CONNECTING CABLE ASSEMBLY |
Парткод: | RM1-5749-000CN |
Деталь: | Sensor cable assembly |
Парткод: | RM1-5740-000CN |
Деталь: | Sensor cable assembly |
Парткод: | RM1-5741-000CN |
Деталь: | Motor/sensor cable assembly |
Парткод: | RM1-5752-000CN |
Деталь: | Cartridge lock lever holder |
Парткод: | RC2-5957-000CN |

Деталь: | Fan (FM2, FM3) |
Парткод: | RK2-2418-000CN |
Цена: | 2 700 ₽ |
Деталь: | Cartridge lock lever holder |
Парткод: | RC3-1075-000CN |
Деталь: | Cartridge lock lever holder |
Парткод: | RC2-5956-000CN |
Деталь: | Fusing connecting cable assembly |
Парткод: | RM1-5714-000CN |
Деталь: | LINK, DOOR STOPPER |
Парткод: | RC2-4916-000CN |
Деталь: | SPRING, COMPRESSION |
Парткод: | RC2-5021-000CN |

Деталь: | Fan (FM1) |
Парткод: | RK2-2416-000CN |
Цена: | 1 000 ₽ |
Деталь: | Rear handle |
Парткод: | RC2-5042-000CN |
Деталь: | SPRING, GROUNDING |
Парткод: | RC2-5148-000CN |
Деталь: | Switch arm |
Парткод: | RC2-5943-000CN |

Деталь: | Lower HVPS (D) |
Парткод: | RM1-8087-000CN |
Цена: | 2 300 ₽ |
Деталь: | Cable, laser FCC 1 |
Парткод: | RK2-3941-000CN |
Деталь: | Cable, rear assembly |
Парткод: | RM1-8084-000CN |

Деталь: | Upper HVPS (T) |
Парткод: | RM1-8088-000CN |
Цена: | 2 300 ₽ |
Деталь: | Cable, laser FCC 2 |
Парткод: | RK2-3943-000CN |
Деталь: | DC Controller |
Парткод: | RM1-8119-000CN |
Цена: | 8 000 ₽ |
Деталь: | Cable, MP sensor assembly |
Парткод: | RM1-5737-000CN |
Деталь: | Interconnect PCA (ICB) |
Парткод: | RM1-8086-000CN |
Деталь: | LVPS (110V) |
Парткод: | RM1-8102-000CN |
Деталь: | LVPS (220V) |
Парткод: | RM1-8103-000CN |
Цена: | 26 500 ₽ |
Деталь: | Tray 2 |
Парткод: | RM1-6198-000CN |

Деталь: | Separation roller assembly (part of roller kit) |
Парткод: | CD644-67904 |
Деталь: | Paper pickup assembly |
Парткод: | RM1-4967-000CN |

Деталь: | pickup roller |
Парткод: | RM1-4968-040CN |
Цена: | 1 000 ₽ |

Деталь: | PHOTOINTERRUPTER |
Парткод: | WG8-5935-000CN |
Цена: | 900 ₽ |
Деталь: | Cover, ADF cable |
Парткод: | 5851-0630 |
Деталь: | Cover, rear scanner |
Парткод: | CD644-40001 |
Деталь: | PCA, scanner memory |
Парткод: | CD644-67924 |
Деталь: | Cave light |
Парткод: | CF116-60104 |
Деталь: | Cable harness merge assy |
Парткод: | Q7404-50005 |
Деталь: | Keyboard assembly English, M575c |
Парткод: | 5851-5380 |
Деталь: | Keyboard assembly United Kingdom, M575c |
Парткод: | 5851-5008 |
Деталь: | Duplexing unit cable assembly |
Парткод: | RM1-5730-000CN |
Деталь: | SPRING, TENSION |
Парткод: | RU6-2405-000CN |
Деталь: | LIFTER DRIVE ASSEMBLY |
Парткод: | RM1-4976-000CN |

Деталь: | Main motor unit (M3, M4, M5) |
Парткод: | RM1-8105-000CN |
Цена: | 7 500 ₽ |
Деталь: | CONNECTOR, DRAWER |
Парткод: | VS1-7258-007CN |

Деталь: | Photo interrupter (SR5) |
Парткод: | WG8-5935-000CN |
Цена: | 900 ₽ |
Деталь: | Paper pick up drive assembly |
Парткод: | RM1-8135-000CN |
Цена: | 1 300 ₽ |
Деталь: | SPRING, COMPRESSION |
Парткод: | RU7-2193-000CN |
Деталь: | Rear Pre-exposure PCA assembly |
Парткод: | RM1-8174-000CN |
Деталь: | Pickup motor assembly (M13) |
Парткод: | RM1-5773-000CN |
Цена: | 5 100 ₽ |
Деталь: | Fusing drive assembly |
Парткод: | RM1-8134-000CN |
Деталь: | Duplex drive assembly |
Парткод: | RM1-4973-000CN |

Деталь: | Fusing motor assembly (M2) |
Парткод: | RM1-4983-000CN |
Цена: | 7 600 ₽ |
Деталь: | Stepping motor, DC (M10) |
Парткод: | RK2-2415-000CN |
Цена: | 3 500 ₽ |
Деталь: | ADF SEPARATION PAD SPRING |
Парткод: | 5851-4879 |
Цена: | 2 500 ₽ |
Деталь: | ADF roller cover |
Парткод: | CC355-40013 |
Деталь: | ADF hinge assembly |
Парткод: | Q7404-60024 |
Деталь: | Cover, ADF rear |
Парткод: | Q7404-40007 |
Деталь: | Cover, ADF front |
Парткод: | Q7404-40030 |
Деталь: | Cover, hatch |
Парткод: | Q7404-40006 |
Деталь: | ADF tray extender |
Парткод: | Q7404-40020 |
Деталь: | Cassette, Tray 3 |
Парткод: | RM1-6198-000CN |
Деталь: | Optional 1 x 500-sheet feeder |
Парткод: | CF084-67901 |
Деталь: | COVER, RIGHT FRONT |
Парткод: | RC2-5056-000CN |
Деталь: | COVER, REAR |
Парткод: | RC2-5048-000CN |
Деталь: | COVER, LEFT |
Парткод: | RC2-5052-000CN |
Деталь: | COVER, REAR RIGHT |
Парткод: | RC2-5057-000CN |
Деталь: | COVER, RIGHT LOWER |
Парткод: | RC2-5059-000CN |
Деталь: | PLATE, BLANKING |
Парткод: | RC2-5938-000CN |
Деталь: | TRAY, PAPER DELIVERY |
Парткод: | RL1-1941-030CN |
Деталь: | FRONT DOOR ASSEMBLY |
Парткод: | CD644-67902 |
Деталь: | FRONT DOOR ASSEMBLY |
Парткод: | CD646-67904 |
Деталь: | Control panel cover assembly |
Парткод: | RM1-9198-000CN |
Деталь: | COVER, RIGHT |
Парткод: | RC3-2095-000CN |
Деталь: | COVER, UPPER RIGHT |
Парткод: | RC3-2093-000CN |
Деталь: | COVER, RIGHT REAR |
Парткод: | RC3-2096-000CN |
Деталь: | COVER, LEFT REAR |
Парткод: | RC3-2094-000CN |
Деталь: | COVER, UPPER REAR |
Парткод: | RC3-2092-000CN |
Деталь: | Cover, right door gear rear |
Парткод: | RC2-4924-000CN |
Цена: | 1 300 ₽ |
Деталь: | COVER, LEFT LOWER |
Парткод: | RC2-5069-000CN |
Деталь: | GUIDE, CABLE |
Парткод: | RC3-2103-000CN |
Деталь: | Cover, image scanner unit |
Парткод: | RRC3-2097-000CN |
Деталь: | Cover, stapler unit |
Парткод: | RM1-9199-000CN |
Коды ошибок
10.0X.Y0
10.XX.34
10.XX.40
10.XX.41
10.XX.70
10.YY.15
10.YY.25
10.YY.35
11.00.YY
13.A3.A3
13.AD.D3
13.B2.AD
13.B2.D1
13.B2.D2
13.B2.D3
13.B2.DD
13.B9.Cz
13.B9.DD
13.B9.Dz
13.BA.EE
13.FF.FF
13.WX.YZ
20.00.00
21.00.00
30.01.23
30.01.36
30.01.43
30.01.YY
30.WX.YZ
31.01.03
31.01.47
31.03.22
31.WX.10
31.WX.15
32.1C.XX
32.21.00
33.02.01
33.WX.YZ
40.00.01
40.00.02
41.03.YZ
41.05.YZ
41.WX.YZ
42.XX.YY
47.FC.YZ
48.01.XX
49.XX.YY
50.WX.YZ
51.00.YY
52.00.00
52.00.20
54.XX.YY
55.XX.YY
56.00.01
56.00.YY
57.00.0X
58.00.04
59.00.04
59.00.05
59.00.30
59.00.40
59.00.90
59.00.A0
59.00.B0
59.00.C0
59.00.F0
59.00.YY
59.05.06
59.05.07
59.05.08
59.05.09
59.05.10
59.05.11
59.05.12
59.05.13
59.05.B0
59.05.XX
59.0X.50
59.0X.60
60.00.0Y
61.00.01
62.00.00
70.00.00
80.0X.YY
81.WX.00
81.WX.YZ
89.19.5C
99.00.01
99.00.02
99.00.03
99.00.04
99.00.05
99.00.06
99.00.07
99.XX.YY
Описание
Error code: | 10.0X.Y0 |
Display: | 10.0X.Y0 Supply memory error |
Description: | The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge. Memory error • 10.00.00 (event code) Black print cartridge E-label missing • 10.00.10 (event code) Black print cartridge. |
Remedy: | 1. Remove, and then reinstall the toner cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the toner cartridge. |
Error code: | 10.XX.34 |
Display: | 10.XX.34 Used Supply In Use |
Description: | The print cartridge is used. • 10.00.34 (event code) Black print cartridge |
Remedy: | NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code. |
Error code: | 10.XX.40 |
Display: | 10.XX.40 Genuine HP Supplies Installed |
Description: | A genuine HP print cartridge has been installed. • 10.00.40 (event code) Black print cartridge |
Remedy: | No action necessary. |
Error code: | 10.XX.41 |
Display: | 10.XX.41 Unsupported Supply In Use |
Description: | The installed print cartridge is for a different product. • 10.00.41 (event code) Black print cartridge |
Remedy: | Remove the print cartridge, and then install the correct cartridge for this product. |
Error code: | 10.XX.70 |
Display: | 10.XX.70 Printing past very low |
Description: | The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. • 10.00.70 (event code) Black print cartridge |
Remedy: | If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number. |
Error code: | 10.YY.15 |
Display: | 10.YY.15 Install <supply> |
Description: | The indicated supply has been removed or installed incorrectly. • 10.00.70 (event code) Black print cartridge • 10.23.15 (event code) Fuser kit |
Remedy: | Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number. |
Error code: | 10.YY.25 |
Display: | 10.YY.25 Wrong cartridge in <color> slot |
Description: | The indicated cartridge is installed in the wrong position. • 10.00.25 (event code) Black print cartridge • 10.01.25 (event code) Cyan print cartridge • 10.02.25 (event code) Magenta print cartridge • 10.03.25 (event code) Yellow print cartridge |
Remedy: | Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: • Yellow • Magenta • Cyan • Black |
Error code: | 10.YY.35 |
Display: | 10.YY.35 Incompatible <supply> |
Description: | The indicated supply is not compatible with this product. • 10.00.35 (event code) Black print cartridge • 10.23.35 (event code) Fuser kit |
Remedy: | Install a supply that is designed for this product. See the parts chapter in the service manual for the correct supply part number. |
Error code: | 11.00.YY |
Display: | 11.00.YY Internal clock error |
Description: | The product real time clock has experienced an error. 01=dead clock 02=dead real time clock |
Remedy: | Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter. |
Error code: | 13.A3.A3 |
Display: | 13.A3.A3 Jam in tray 3 |
Description: | Paper Stay Jam In Tray 3. This jam occurs when the Tray feed sensor (SR4) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge. |
Remedy: | 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the product. 5. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 3 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 8. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 3 paper pickup assembly. |
Error code: | 13.AD.D3 |
Display: | 13.AD.D3 Jam in tray |
Description: | Print input delay jam 1. This paper did not reach the delivery sensor of the optional paper feeder in time. |
Remedy: | Clear the jam: 1. Open Tray 3. 2. Clear any jammed paper. 3. Verify that the Tray 3 paper guides are in the correct position. 4. Reload the paper and close the tray. NOTE: To avoid jams, use Tray 1 to print with heavier paper. If the jam persists: 1. Remove the tray and check for pieces of paper. Check the lower right door for pieces of paper. 2. Replace the pickup roller. 3. Make sure the paper type is supported. 4. Replace the optional paper feeder. |
Error code: | 13.B2.AD |
Display: | 13.B2.Az |
Description: | This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Duplexer. |
Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. |
Error code: | 13.B2.D1 |
Display: | 13.B2.Dz |
Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 1 feed sensor (PS2502) sensed the leading edge when printing from Tray 1. |
Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
Error code: | 13.B2.D2 |
Display: | 13.B2.Dz |
Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 2. |
Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
Error code: | 13.B2.D3 |
Display: | 13.B2.Dz |
Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 3. |
Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
Error code: | 13.B2.DD |
Display: | 13.B2.Dz |
Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after leaving the Duplex Wait Point when duplexing. |
Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
Error code: | 13.B9.Cz |
Display: | 13.B9.Cz |
Description: | Fuser Wrap Jam. This jam occurs when the media disappears from the fuser output sensor before a designated amount of time after the media reached the fuser output sensor (SR13). (The printer has determined that the media is being wrapped around the fuser roller.) Z = Fuser mode • 13.B9.C1 (event code) Fuser wrap jam when Auto Sense (Normal). • 13.B9.C2 (event code) Fuser wrap jam when Normal. • 13.B9.C3 (event code) Fuser wrap jam when Light 1 or Light 2 (see event log secondary jam information for specific code). • 13.B9.C4 (event code) Fuser wrap jam when Heavy 1. • 13.B9.C5 (event code) Fuser wrap jam when Heavy 2. • 13.B9.C6 (event code) Fuser wrap jam when Heavy media 3. • 13.B9.C7 (event code) Fuser wrap jam when Glossy media 1. • 13.B9.C8 (event code) Fuser wrap jam when Glossy media 2. • 13.B9.C9 (event code) Fuser wrap jam when Glossy media 3. • 13.B9.CB (event code) Fuser wrap jam when Transparency. • 13.B9.CC (event code) Fuser wrap jam when Label. • 13.B9.CD (event code) Fuser wrap jam when Envelope 1 or Envelope 2 (see event log secondary jam information for specific code). |
Remedy: | 1. Open the top and rear covers and then clear any jammed paper.2. Ensure sure that the paper meets HP printer specifications. If the customer media is within specifications, but curls up on the output bin, you can recommend: • Open input tray and rotate new media so the top page is now the bottom page. • Explain that the media curls and it is better if it curls down than up for printing to avoid fuser wrap jams.3. Check to see if the paper jam is found wrapped around the fuser roller. If so and the media is within HP specifications for this printer replace the Fuser Assembly. |
Error code: | 13.B9.DD |
Display: | 13.WX.YZ Jam in right door |
Description: | Late to fuser jam, from duplexer This jam occurs when the paper does not reach the fuser output sensor in designated amount of time. |
Remedy: | Clear the jam. |
Error code: | 13.B9.Dz |
Display: | 13.B9.Dz |
Description: | Fuser delivery delay jam Media did not reach Fuser sensor SR13 specified time. • 13.B9.D1 Fuser delivery delay jam when printing from Tray 1. • 13.B9.D2 Fuser delivery delay jam when printing from Tray 2. • 13.B9.D3 Fuser delivery delay jam when printing from Tray 3. • 13.B9.D4 Fuser delivery delay jam when printing from Tray 4. • 13.B9.D5 Fuser delivery delay jam is detected when printing from Tray 5. • 13.B9.DD Fuser delivery delay jam when printing with the Duplexer. |
Remedy: | The following are possible causes and areas that should be investigated. • The paper jam is found wrapped around the fuser roller. In this case it is a sign of a worn out fuser. • The paper jam is found underneath the toner cartridge or in the transfer area. In this case it could be the drum drive or the white collar that holds the toner cartridge in position has broken or even a damaged or defective toner cartridge. • Fuser drive or delivery issue. 1. Determine where the Jam is located. 2. Open top cover and check under the toner cartridge. 3. Open rear output bin and check for media or obstructions. Media stopped in the Toner/transfer area (Stopped BEFORE the Fuser): 1. Open top cover and check under toner cartridge for media or obstructions. 2. Ensure the Toner Cartridge and Transfer Roller are seated properly. If damaged replace toner cartridge or transfer roller. 3. Check the toner cartridge guides and the transfer roller assembly, If either are damaged elevate the issue to HP for possible printer replacement. 4. Inspect the white plastic collar that cradles the drum cartridge that is positioned around the drum drive gear. If the collar portion is broken and missing a section it will allow the cartridge to insert further than designed and not allow the drum drive to engage with the toner cartridge. elevate the issue to HP for possible printer replacement. 5. If collar is not broken, Test the drum drive motor M102 using the diagnostic test. If test fails, elevate the issue to HP for possible printer replacement. Media Stopped In or At the Fuser CAUTION: The fuser might be HOT. 1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage and/or damage. Replace Fuser as needed. 2. Verify that fuser inlet guide is not detached or broken. Replace Fuser as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Check the media path sensors in the sensor test. (SR13) verify the sensor is functioning correctly. If it is not, replace the fuser. 5. Touch Component Test. 6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, elevate the issue to HP for possible printer replacement. If media Did not Stop "IN FUSER" or at "Toner/Transfer Area. 1. Check Media path between transfer and fuser. 2. If media has stopped in this area and will not progress beyond feed-guide assembly CLEAN the area and retest. If issue persists, elevate the issue to HP for possible printer replacement. |
Error code: | 13.BA.EE |
Display: | 13.BA.EE |
Description: | This jam occurs when the engine front door (SW8) is opened during printing. |
Remedy: | 1. Close the front door. 2. Check the projection tabs of the front door that engage the door sensor (SW8). If damaged, replace the appropriate part. 3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning correctly. 4. Check connector J302 on the DC controller PCA and connector J3 on SW8. |
Error code: | 13.FF.FF |
Display: | 13.FF.FF |
Description: | A power on residual paper jam has occurred. This error has no specific sensor designated. It could be any sensor in the media feed path. |
Remedy: | 1. Check the printer for a jam.2. Look for media present or obstructions in paper path. View event log to determine if other Jam errors are occurring and troubleshoot those errors.3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.4. Replace parts as determined by Sensor tests or obstructions. If sensor can not be replaced, elevate the issue for possible printer replacement. |
Error code: | 13.WX.YZ |
Display: | 13.WX.YZ Jams inside lower right door |
Description: | A jam exists inside the lower right door. |
Remedy: | Clear the jam. |
Error code: | 20.00.00 |
Display: | 20.00.00 Insufficient memory <device> |
Description: | Insufficient memory: <Device> Event log error message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. |
Remedy: | Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory. |
Error code: | 21.00.00 |
Display: | 21.00.00 Page Too Complex Event log error message 21.00.00. |
Description: | Page Too Complex Event log error message 21.00.00. The product displays this message to indicate that the page decompression process was too slow for the product. |
Remedy: | Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred. |
Error code: | 30.01.23 |
Display: | 30.01.23 Scanner calibration failure |
Description: | The scanner calibration failed. |
Remedy: | 1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. 3. If the error persists, replace the scanner. |
Error code: | 30.01.36 |
Display: | 30.01.36 Upgrade Error try downloading upgrade again |
Description: | Upgrade Error Try downloading upgrade again Scanner firmware upgrade error. |
Remedy: | 1. Re-send the scanner firmware upgrade. 2. If the error persists, replace the SCB. |
Error code: | 30.01.43 |
Display: | 30.01.43 Scanner memory failure |
Description: | Scanner memory failure Scan memory error. |
Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter. |
Error code: | 30.01.YY |
Display: | 30.01.YY Scanner failure |
Description: | • 30.01.06 (event code): Scanner fan error • 30.01.41 (event code): Internal communication error involving the copy processor board (CPB) on the formatter • 30.01.42 (event code): Internal communication error |
Remedy: | • 30.01.06 (event code) 1. Turn the product off and then on. 2. Check the fan, and reconnect any loose cables. 3. If the error persists, replace the fan or the scanner control board. • 30.01.41 (event code) 1. Turn the product off and then on. 2. Reseat the formatter. 3. If the error persists, replace the formatter. • 30.01.42 (event code) 1. Turn the product off and then on. 2. Check the cables connecting the scanner control board. 3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the "smiley face" is illuminated. Check the fax card for proper seating on the formatter. If it is not properly seated, it can prevent the formatter from seating properly. 4. If the error persists, replace the scanner control board. |
Error code: | 30.WX.YZ |
Display: | 30.WX.YZ Scanner fan failureoccurred. |
Description: | The product has detected a problem with the scanner. This error occurs when there is a CPB memory failure and the formatter needs to be replaced. |
Remedy: | 1. Turn power off then on. 2. If the error persists, replace the formatter. |
Error code: | 31.01.03 |
Display: | 31.01.03 Document feeder pick error |
Description: | Document feeder pick error. The document feeder cannot pick up paper. |
Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 3. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly and separation pad. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
Error code: | 31.01.47 |
Display: | 31.01.47 Document feeder not detected |
Description: | Document feeder not detected The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning. |
Remedy: | 1. Turn the product off and then on. 2. If error persists, replace document feeder NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3). |
Error code: | 31.03.22 |
Display: | 31.03.22 Scanner calibration failure |
Description: | Scanner calibration failure Backside illumination calibration failure. |
Remedy: | 1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. Device Maintenance / Calibrate-Cleaning / Calibrate Scanner 3. If the error persists, clean the scanner glass and calibration strips. NOTE: Dust might appear on the underside of the glass, but this cannot be cleaned. a. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. b. Open the scanner lid. c. Use a soft, lint-free cloth moistened with water to clean the calibration white strips and reflector plate (see call-outs). Also clean the document feeder glass, flatbed glass and plastic lid backing. NOTE: If needed, lens cleaner or nonabrasive glass cleaner can be applied to the cloth before cleaning the glass. Spray only onto the cloth and not directly onto the glass or device. Do not spray water or glass cleaner on the glass as it can seep under it and possibly damage the printer. Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it and/or leave residue on the glass resulting in degraded copy/scan quality. 4. If the error persists, replace the Integrated Scanning Assembly (ISA). |
Error code: | 31.WX.10 |
Display: | 31.WX.10 Scanner failure |
Description: | The product has detected a scanner ADF fan error. |
Remedy: | 1. Turn the product off and then on. 2. If the error persists, replace the ADF fan. |
Error code: | 31.WX.15 |
Display: | 31.WX.15 Jam in document feeder |
Description: | Originals are jammed inside the document feeder top cover. |
Remedy: | 1. Open the document feeder top cover. 2. Remove all paper found. 3. Rotate the green wheel to remove any additional paper. 4. Remove the remaining pages from the document feeder input tray. 5. Close the document feeder top cover. 6. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 7. Align the paper guides with both edges of the paper. 8. Touch the Start button to continue. |
Error code: | 32.1C.XX |
Display: | 32.1C.XX |
Description: | XX 32.1C.05 (event code) The restore job ticket was submitted with invalid credentials.32.1C.06 (event code) The backup job ticket was submitted with invalid credentials.32.1C.07 (event code) Backup restore permissions error. There was an error during the creation, read, or write of the restore file.32.1C.08 (event code) Not enough disk space to perform backup/restore or network share issue. There was an error during the creation, read, or write of the backup file.32.1C.09 (event code) Tried to restore a backup file that was not valid for this product. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.32.1C.0A (event code) Backup file is invalid. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.32.1C.0D (event code) Backup/restore failed, auto-reboot failed, or the product might be busy.32.1C.11 (event code) Backup/restore timeout while communicating with the engine. The backup was aborted because the product is busy.32.1C.13 (event code) and 32.1C.14 (event code) Not enough space exists to perform the backup. The backup was aborted because the disk is at a critical level or full. Scheduled backup failure.32.1C.15 (event code) Restore aborted because the backup file was created by a previous version of firmware no longer supported by the feature.32.1C.2E (event code) The restore was aborted because the product is busy.32.1C.2F (event code) Reset failure32.1C.40 (event code) The backup operation completed successfully (informational).32.1C.41 (event code) The backup operation encountered an error (informational).32.1C.42 (event code) The backup operation completed, but with a warning message (informational).32.1C.43 (event code) A component in the backup file is not supported by the current version of firmware and will not be restored (informational).32.1C.44 (event code) A component in the backup file is not transferable to another product and will not be restored (informational). 32.1C.45 (event code) Some data was not included in the backup file (informational).32.1C.46 (event code) An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a warning (informational).32.1C.47 (event code) Some data was not restored from the backup file (informational).32.1C.48 (event code) The backup job ticket was submitted using an invalid network path.32.1C.49 (event code) The backup job ticket was submitted with a bad encryption.32.1C.4A (event code) An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file.32.1C.56 (event code) Reset aborted. Backup/restore in progress (informational).32.1C.57 (event code) Reset aborted (informational).32.1C.58 (event code) Unknown reset error (informational).32.1C.60 (event code) The restore operation completed successfully (informational).32.1C.61 (event code) The restore operation encountered an error.32.1C.62 (event code) The restore operation completed, but with a warning message.32.1C.68 (event code) The restore job ticket was submitted using an invalid network path.32.1C.69 (event code) The restore job ticket was submitted with a bad encryption personal identification number (PIN).32.1C.6A (event code) An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file. 32.1C.6D (event code) An unusual error occurred when running the restore. |
Remedy: | 32.1C.05 (event code) Verify the credentials that were submitted. Check the domain, user name, and password.32.1C.06 (event code) Verify the credentials that were submitted. Check the domain, user name, and password.32.1C.07 (event code) Retry the job.32.1C.08 (event code)• Retry the job.• Remove stored jobs and retry.• Use a larger capacity storage device.• Check the network share. Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings.32.1C.09 (event code) Use a valid backup file.32.1C.0A (event code) Use a valid backup file. Reboot, and then observe the state of the product. If the error persists, perform a partition clean from the Preboot menu.32.1C.0D (event code) Reboot, and then retry the backup/restore.32.1C.11 (event code) Wait until the product is idle, and then try again.32.1C.13 (event code) and 32.1C.14 (event code) Free up disk space, and then try again.32.1C.15 (event code) - Use the current backup file.32.1C.2E (event code) Wait until the product is idle, and then try again. Turn the product off then on, and then retry.32.1C.2F (event code) Turn the product off then on, and then retry.32.1C.40 (event code) No action necessary.32.1C.41 (event code) No action necessary.32.1C.42 (event code) No action necessary.32.1C.43 (event code) No action necessary.32.1C.44 (event code) No action necessary.32.1C.45 (event code) No action necessary.32.1C.46 (event code) No action necessary.32.1C.47 (event code) No action necessary.32.1C.48 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exists. Check that the user has permission to access the share on the provided server.32.1C.49 (event code) Verify that the encryption personal identification number (PIN) meets the restrictions for the product.32.1C.4A (event code) Retry the job. If this does not resolve the issue, turn the product off then on again and retry the job. If the error persists, perform a Partial Clean using the Preboot menu.32.1C.56 (event code) No action necessary.32.1C.57 (event code) No action necessary.32.1C.58 (event code) No action necessary.32.1C.60 (event code) No action necessary.32.1C.61 (event code) Review the error log to see specific details about the failure.32.1C.62 (event code) Review the error log to see specific details about the failure.32.1C.68 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exist. Check that the user has permission to access the share on the provided server. Check that the path includes the compressed (ZIP) file name as part of the path32.1C.69 (event code) Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file.32.1C.6A (event code) Retry the job.32.1C.6D (event code) Retry the job. |
Error code: | 32.21.00 |
Display: | 32.21.00 |
Description: | Corrupt firmware in external accessory |
Remedy: | Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu |
Error code: | 33.02.01 |
Display: | 33.02.01 Used board/disk installed |
Description: | Used board/disk installed Used board disk installed. An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost. |
Remedy: | 1. Reinstall the used board or disk back into its original printer. 2. To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button. |
Error code: | 33.WX.YZ |
Display: | 33.WX.YZ Used board/disk installed |
Description: | An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost. |
Remedy: | • To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. • To delete the data on the board or disk and continue, touch the OK button. |
Error code: | 40.00.01 |
Display: | 40.00.01 USB I/O buffer overflow To continue, touch “OK” |
Description: | USB I/O buffer overflow To continue, touch “OK” The USB buffer has overflowed. |
Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration. |
Error code: | 40.00.02 |
Display: | 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” |
Description: | Embedded I/O buffer overflow To continue, touch “OK” The product has experienced a JetDirect buffer overflow. |
Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost).2. Check the host configuration. |
Error code: | 41.03.YZ |
Display: | 41.03.YZ Unexpected size in tray <X> |
Description: | Unexpected size in tray <X> The product detected a different paper size than expected. Y = Type, Z = Tray• Y = 0 Size mismatch. Detected media is longer or shorter than expected.• Y = A Size mismatch. Detected media too long.• Y = B Size mismatch. Detected media too short.• Y = C Size mismatch. Inter-page gap error.• Z = D Source is the duplexer.• Z = 1 Source is Tray 1.• Z = 2 Source is Tray 2.• Z = 3 Source is Tray 3. |
Remedy: | 1. Touch OK to use another tray.2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.4. If the issue persists, replace the Mech kit. |
Error code: | 41.05.YZ |
Display: | 41.05.YZ Unexpected type in tray <X> |
Description: | The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: Photo Media (1, 2, or 3) • Z = 1: Auto Sense (Normal) • Z = 2: Normal (typed not from Auto Sense) • Z = 3: Light media 1, 2, or 3 mode • Z = 4: Heavy media 1 • Z = 5: Heavy media 2 • Z = 6: Heavy media 3 • Z = 7: Glossy media 1 • Z = 8: Glossy media 2 • Z = 9: Glossy media 3 • Z = A: Glossy film • Z = B: OHT • Z = C: Label • Z = D: Envelope 1, 2, or 3 mode • Z = E: Rough • Z = F: Other mode |
Remedy: | 1. Load the tray with the size and type of paper indicated, or use another tray if available.2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.3. Check all application and printer settings to make sure that the Type setting is correct.4. Clean the Media sensor.5. If the error persists, elevate issue for printer replacement. |
Error code: | 41.WX.YZ |
Display: | 41.WX.YZ Error |
Description: | A printer error has occurred. WX = • 02: Beam detected misprint error • 06: ITB top detection error • 07: Paper transportation error • 08: Optional input source delay • 09: Sub-thermistor abnormally high temperature • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV Y = fuser mode • 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode Z = source tray • 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer |
Remedy: | 1. To clear message, press the OK button. 2. If the message reappears, turn the product off and then on. 3. If the error persists, replace the DC controller PCA. |
Error code: | 42.XX.YY |
Display: | 42.XX.YY Error Event Log message |
Description: | Error Event Log message Internal system failure. |
Remedy: | 1. Turn the product off, then on, and then retry.2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
Error code: | 47.FC.YZ |
Display: | 47.FC.YZ Printer calibration failed |
Description: | The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event • 47.FC.00 (event code): Color plane registration (CPR) image not found at system initialization • 47.FC.01 (event code): CPR store image failure • 47.FC.02 (event code): CPR image not found • 47.FC.03 (event code): CPR print engine execution failure • 47.FC.10 (event code): Consecutive Dmax Dhalf image not found at system initialization • 47.FC.11 (event code): Consecutive Dmax Dhalf store image failure • 47.FC.12 (event code): Consecutive Dmax Dhalf image not found • 47.FC.13 (event code): Consecutive Dmax Dhalf print engine execution failure • 47.FC.20 (event code): Error diffusion image not found at system initialization • 47.FC.21 (event code): Error diffusion store image failure • 47.FC.22 (event code): Error diffusion image not found • 47.FC.23 (event code): Error diffusion print engine execution failure • 47.FC.30 (event code): Drum speed adjustment Image not found at system initialization • 47.FC.31 (event code): Drum speed adjustment store image failure • 47.FC.32 (event code): Drum speed adjustment image not found • 47.FC.33 (event code): Drum speed adjustment print engine execution failure • 47.FC.40 (event code): Pulse width modulation image not found at system initialization • 47.FC.41 (event code): Pulse width modulation store image failure • 47.FC.42 (event code): Pulse width modulation image not found • 47.FC.43 (event code): Pulse width modulation print engine execution failur |
Remedy: | 1. Turn the product off and then on. 2. If the error persists, reload the firmware. |
Error code: | 48.01.XX |
Display: | 48.01.XX Error |
Description: | A job framework internal error has occurred. XX values range from 0 to 9 and 0A to 0C. All enumerations have the same description and recommended action. |
Remedy: | No action necessary. |
Error code: | 49.XX.YY |
Display: | 49 Error, Turn off then on |
Description: | Error To continue turn off then on A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error. |
Remedy: | 1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product`s power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, gHP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent). |
Error code: | 50.WX.YZ |
Display: | 50.WX.YZ Fuser error |
Description: | The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
Remedy: | W = 1 or W = 2: Low fuser temperature 1 or fuser warm-up failure 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. W = 1: Reconnect the connector (J82) on the DC controller PCA. -or- W = 2: Reconnect the connectors (J53, J54 and J82) on the DC controller PCA. 3. Replace the fuser. 4. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. W = 3: High fuser temperature 1 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J82) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. W = 4: Drive circuit fault 1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect the connector (J53) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply. W = 7: Fuser pressure-release mechanism failure 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Reconnect the connector (J221) of the fuser motor and the connector (J89) on the DC controller PCA. 4. Use the fuser motor (M299) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor. 5. Replace the fuser. W = 8: Low fuser temperature 2 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. W = 9: High fuser temperature 2 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. |
Error code: | 51.00.YY |
Display: | 51.00.YY Error |
Description: | An error with the laser/scanner assembly has occurred in the product. • YY = 10: Beam detect error • YY = 19: Laser malfunction • YY = 20: Black laser scanner errort |
Remedy: | 51.00.10: 1. Turn the product off and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Check the connectors at the DC controller, and at the laser scanner. 4. Replace the laser scanner. 51.00.19: 1. Turn the product off and then on. 2. Check the connectors on the laser scanner. 3. Replace the laser scanner. 51.00.20: 1. Perform the laser scanner component tests in the Troubleshooting menu. Verify that you can hear the motor rotate. 2. If you cannot hear the motor rotate, verify that connectors are fully seated on the DC controller PCA. 3. Verify that the connector J12 on the laser/scanner assembly is securely attached. 4. If the error persists, replace the black laser scanner. |
Error code: | 52.00.00 |
Display: | 52.00.00 Scanner Startup error |
Description: | A printer laser scanner startup error occurred. |
Remedy: | 1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller. |
Error code: | 52.00.20 |
Display: | 52.00.20 Scanner Rotation error |
Description: | A printer laser scanner rotation error occurred. |
Remedy: | 1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller. |
Error code: | 54.XX.YY |
Display: | 54.XX.YY |
Description: | A sensor error has occurred. |
Remedy: | 54.00.03: Environmental sensor failure 1. Turn the product off and then on. 2. If the environment sensor has been removed or replaced check the connector on the environment sensor, and the connector on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 54.00.04: Engine temperature sensor 1 abnormality warning 1. Turn the product off and then on. |
Error code: | 55.XX.YY |
Display: | 55.XX.YY DC CONTROLLER ERROR |
Description: | A temporary printing error occurred. |
Remedy: | 1. Turn the product off and then on. 2. Remove any third-party memory or USB device, and then turn the product off and then on. 3. Remove and then reinstall the formatter. 4. If the error persists, remove the formatter and perform an engine test. If the engine test page fails to print, replace the DC controller. If the engine test page prints, replace the formatter. |
Error code: | 56.00.01 |
Display: | 56.00.01 Illegal Input Printer Error |
Description: | The product experienced an illegal input. |
Remedy: | Turn the product off, then on. Remove any third-party hardware and test again |
Error code: | 56.00.YY |
Display: | 56.00.YY Error |
Description: | Optional paper trays communication error occurred. |
Remedy: | 1. Turn the product off, and then on. 2. If the error persists, reseat the optional paper trays (HCO and HCI).. 3. Check the input connectors for damage. If a connector is damaged, replace the connector. |
Error code: | 57.00.0X |
Display: | 57.00.0X Error |
Description: | A fan error has occurred. |
Remedy: | Turn the product off, and then on. |
Error code: | 58.00.04 |
Display: | 58.00.04 Error |
Description: | The printer experienced a low voltage power supply unit malfunction. |
Remedy: | 1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. If error persists, replace the power supply unit. |
Error code: | 59.00.04 |
Display: | 59.00.YY Error To continue, turn off then on |
Description: | Printing error |
Remedy: | Fuser motor (M2) start up error or fuser motor (M2) rotational error---preasure roller, delivery roller, fuser pressurization, primary transfer roller disengaement 1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J15) on the fuser motor and the connector (J17) on the DC controller PCA. |
Error code: | 59.00.05 |
Display: | 59.00.YY Error To continue, turn off then on |
Description: | Printing error |
Remedy: | Fuser motor (M2) start up error or fuser motor (M2) rotational error---preasure roller, delivery roller, fuser pressurization, primary transfer roller disengaement 1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J15) on the fuser motor and the connector (J17) on the DC controller PCA. |
Error code: | 59.00.30 |
Display: | 59.00.YY Error - To.continue.off.on |
Description: | A motor error has occurred. • YY = Motor |
Remedy: | Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1. |
Error code: | 59.00.40 |
Display: | 59.00.YY Error - To.continue.off.on |
Description: | A motor error has occurred. • YY = Motor |
Remedy: | Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1. |
Error code: | 59.00.90 |
Display: | 59.00.YY Error To continue turn off then on |
Description: | Printing error TB motor (M1) start up error or ITB motor (M1) abnormal rotational error |
Remedy: | 1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA. |
Error code: | 59.00.A0 |
Display: | 59.00.YY Error To continue turn off then on |
Description: | Printing error TB motor (M1) start up error or ITB motor (M1) abnormal rotational error |
Remedy: | 1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA. |
Error code: | 59.00.B0 |
Display: | 59.00.B0 Cleaning motor error Replace Toner Collection Unit |
Description: | This message displays for one of the following reasons: • The cleaning motor is stuck. • The TCU is full. • The chute at the top of the TCU is clogged. |
Remedy: | Replace the TCU (RM1-4989-000CN). |
Error code: | 59.00.C0 |
Display: | 59.00.YY Error To continue turn off then on |
Description: | Printing error Developer alienation motor (M6) error |
Remedy: | 1. Use the developer engagement and disengagement drive test in the component test to verify that the disengagement mechanism is properly functioning. If it is not, replace the ITB motor assembly. 2. Use the sensor test in the Manual sensor test to verify that the developer disengagement sensor (PS11) is properly functioning. If it is not, replace the main drive assembly. 3. If the product has been serviced, check the connector (J518) on the developer disengagement motor, the connector (J1005) on the driver PCA and the connector (J91) on the DC controller PCA. |
Error code: | 59.00.F0 |
Display: | 59.00.YY Error To continue turn off then on |
Description: | Printing error T1 alienation mechanism failure |
Remedy: | 1. Make sure that the ITB is correctly installed. 2. Use the T1 roller alienation switch (SW5) test in the Manual sensor test to verify that the switch is properly functioning. If it is not, replace the main drive assembly. 3. Use the T1 roller engagement and disengagement drive test in the component test to verify that the T1 roller disengagement mechanism is properly functioning. If it is not, replace the fuser drive assembly. 4. If the product has been serviced, check the connector (J181) on the DC controller PCA. |
Error code: | 59.00.YY |
Display: | 59.00.YY error To continue turn off then on |
Description: | A motor error has occurred. |
Remedy: | 59.00.00 or 59.00.10 Feed motor (M102) failure (start-up or rotational) 1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 2. Use the feed motor (M102) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M102). 59.00.30 or 59.00.40 Fuser motor (M299) failure (start-up or rotational) 1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 2. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299). |
Error code: | 59.05.06 |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) |
Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J121) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M3). |
Error code: | 59.05.07 |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) |
Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J121) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M3). |
Error code: | 59.05.08 |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) |
Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1). |
Error code: | 59.05.09 |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) |
Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1). |
Error code: | 59.05.10 |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) |
Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1). |
Error code: | 59.05.11 |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) |
Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1). |
Error code: | 59.05.12 |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) |
Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M10). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17). |
Error code: | 59.05.13 |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) |
Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M10). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17). |
Error code: | 59.05.B0 |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) |
Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J89) on the residual feed motor (M12), intermediate connectors (J75 and J77), and the connector (J137) on the DC controller. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M12). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17). |
Error code: | 59.05.XX |
Display: | 59.05.XX |
Description: | A drum startup or drum rotational error has occurred. • XX = 06 Black drum startup error (M3) • XX = 07 Black drum rotational error (M3) • XX = 08 Yellow drum startup error (M1) • XX = 09 Yellow drum rotational error (M1) • XX = 10 Magenta drum startup error (M1) • XX = 11 Magenta drum rotational error (M1) • XX = 12 Cyan drum startup error • XX = 13 Cyan drum rotational error (M1) • XX = B0 Residual toner feed motor error (M12) |
Error code: | 59.0X.50 |
Display: | 59.0X.50 Error |
Description: | The product experienced a drum motor startup error. • X= 5: Black drum motor 3 (M5; J121) • X = 6: Cyan drum motor 2 (M4; J120) • X = 7: Magenta drum motor 1 (M4; J120) • X = 8: Yellow drum motor 1 (M3; J120) |
Remedy: | 1. Perform the drum-motors component test in the Diagnostics menu. 2. Make sure that the connectors (J120 or J121) on the DC controller PCA are securely and properly connected. 3. Each toner cartridge slot has a drum motor. Use the disable toner cartridge check and run the drum motor component test with the toner cartridge removed. If the test passes, replace the toner cartridge. If the test fails, replace the drum motor (RM1-8105-000CN). 4. If the error persists, elevate the problem to your Global Business unit. |
Error code: | 59.0X.60 |
Display: | 59.0X.60 Error |
Description: | The product experienced a drum motor rotation error. • X= 5: Black drum motor 3 (M5; J121) • X = 6: Cyan drum motor 2 (M4; J120) • X = 7: Magenta drum motor 1 (M4; J120) • X = 8: Yellow drum motor 1 (M3; J120) |
Remedy: | 1. Perform the drum-motors component test in the Troubleshooting menu. 2. Make sure that the connectors (J120 or J121) on the DC controller PCA are securely and properly connected. 3. Each toner cartridge slot has a drum motor. Use the disable toner cartridge check and run the drum motor component test with the toner cartridge removed. If the test passes, replace the toner cartridge. If the test fails, replace the drum motor (RM1-8105-000CN). 4. If the error persists, elevate the problem to your Global Business unit. |
Error code: | 60.00.0Y |
Display: | 60.00.0Y Tray <Y> lifting error |
Description: | The indicated tray has not lifted into the paper feed position. |
Remedy: | 60.00.11 Lifter motor failure (M7): 1. Turn the product off and then on. 2. Check the connector (J51) on the DC controller PCA. 3. Check the connectors on the lifter motors. 4. Use the tray lifter sensor test in the Tray/ Bin manual sensor test menu to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 5. If the error persists, replace the lifter drive assembly. |
Error code: | 61.00.01 |
Display: | 61.00.01 |
Description: | Print Engine Error 61.00.02 Print Engine Error 61.00.03 Print Engine Error The print engine has encountered an error. The payload data will be included which will be with the error code, and string. Service_Station_Cap_Home_Long (6100000D) Paper_Load_Tray1_Pick_Motor (6100002D) Paper_Load_Pick_Tire_Index_Sensor (6100002E) Service_Station_Cap_Home_Short (6100000E) SS_Restricted_Movement_Error (61000011) Lift_Restricted_Movement_Error (61000012) Carriage_Restricted_Movement_Error (61000013) Service_Move_To_Tranny_State (610000C8) DPU_Printbar_Crash_Into_Service_Station (610000D3) DPU_Service_Station_Under_Print_Bar (610000D4) Printbar_Clutch_Slippage (61000035) Service_Station_Pen_Too_Cold (6100000B) Service_Station_Home_Failure (6100000C) Service_Carriage_Home_Invalid (610000C9) Pen_Start_Up_Spits_Already_Done (6100004E) |
Remedy: | 1. Turn the power off on the product by pressing the power button and holding it for more than 3 seconds.2. Unplug power cord from back of product and wait 30 seconds.3. Plug power cord back into product. 4. Turn the power on to the product using power button. 5. If the error condition is cleared then the issue is resolved, if not continue to step 6. 6. Repeat steps 1 & 2. 7. Remove the formatter, check formatter thoroughly for any loose connections and reseat them, then reinstall the formatter. 8. Repeat steps 3 & 4. 9. If the error condition is cleared then the issue is resolved, if issue is not resolved replace the Mech Kit. NOTE: It is critical to either print the event log after power cycle clears issue, or access the event log through EWS and capture the 8 character fail code value corresponding to the 61.00.0X and log it into the case. Look for the last 61.00.0x error that occurred which also has the 8 character value under the text . This value is critical in HP understanding the failure and debugging potential field issues. |
Error code: | 62.00.00 |
Display: | 62.00.00 To continue turn off the on. |
Description: | Internal system failure. |
Remedy: | Turn the printer off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk. |
Error code: | 70.00.00 |
Display: | 70.00.00 Error To continue turn off then on |
Description: | DC controller failure. |
Remedy: | 1. Turn the printer off, and then on.2. If the error persists, replace the DC controller. |
Error code: | 80.0X.YY |
Display: | 80.0X.YY Embedded Jetdirect Error |
Description: | An Embedded HP JetDirect print server critical error has occurred. • 80.01.80: (event log) No heartbeat • 80.01.81: (event log) Reclaim timeout • 80.01.82: (event log) Invalid data length • 80.01.8B: (event log) Invalid max outstanding packet header field • 80.01.8C: (event log) Invalid channel mapping response • 80.03.01: (event log) No PGP buffers • 80.03.02: (event log) Channel table full • 80.03.03: (event log) Producer index not reset • 80.03.04: (event log) Consumer index not reset • 80.03.05: (event log) Queue position size too small • 80.03.06: (event log) Transport overflow • 80.03.07: (event log) No overflow packets • 80.03.08: (event log) Invalid identify response • 80.03.09: (event log) Invalid channel map return status • 80.03.10: (event log) Invalid reclaim return status • 80.03.12: (event log) Datagram invalid buffer • 80.03.13: (event log) Max stream channels • 80.03.14: (event log) Max datagram channels • 80.03.15: (event log) Card reset failed • 80.03.16: (event log) Self-test failure • 80.03.17: (event log) Unknown PGP packet • 80.03.18: (event log) Duplicate I/O channel |
Remedy: | 1. Turn the printer off, and then on.2. Remove the RJ45 cable.3. Turn the printer off, and then on.4. Reconnect the RJ45 cable.5. If the error persists, replace the formatter. |
Error code: | 81.WX.00 |
Display: | 81.WX.00 Wireless Network Error |
Description: | Wireless Network Error To continue turn off then on A wireless network component on the product has failed. 81.02.00 Wireless network Event 81.07.00 Internal Wireless Networking event |
Remedy: | 1. Turn the product off then on. 2. Turn the product off, reseat the wireless network component and turn the product back on. 3. If error persists, replace the wireless network component. |
Error code: | 81.WX.YZ |
Display: | 81.WX.YZ Embedded JetDirect Error |
Description: | Embedded Jetdirect Error To continue turn off then on The product experienced an embedded HP Jetdirect print server critical error. 81.01.00 EIO Event 81.03.00 Access Point Wireless Network event 81.04.00 JetDirect inside Network event 81.06.00 Internal EIO Networking event 81.08.00 Internal Access Point Wireless Network event 81.09.00 Internal JetDirect inside Network event |
Remedy: | 1. Turn the product off then on.2. Turn the product off, reseat the EIO accessory and turn the product back on.3. If error persists replace the formatter. |
Error code: | 89.19.5C |
Display: | 89.19.5C Error |
Description: | This is a temporary firmware error that occurs every twenty-one days for the M500 and M600 products. This error does not indicate any problem with the product. NOTE: If the product power is turned off and then on again before twenty-one days elapse, this error will not occur. |
Remedy: | 1. Turn the product power off and then on again to clear the error. 2. Perform a firware upgrade. |
Error code: | 99.00.01 |
Display: | 99.00.01 Upgrade not performed file is corrupt |
Description: | Upgrade not performed file is corrupt A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image). |
Remedy: | Download the RFU file, and then attempt the upgrade again. |
Error code: | 99.00.02 |
Display: | 99.00.02 Upgrade not performed time-out during receive |
Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product. |
Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
Error code: | 99.00.03 |
Display: | 99.00.03 Upgrade not performed error writing to disk |
Description: | Upgrade not performed error writing to disk A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk. |
Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, run the Clean Disk process from the Preboot menu. You will need to download the firmware from the Preboot menu.3. If the error persists, replace the hard disk. |
Error code: | 99.00.04 |
Display: | 99.00.04 Upgrade not performed time-out during receive |
Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header. |
Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
Error code: | 99.00.05 |
Display: | 99.00.05 Upgrade not performed time-out during receive |
Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading image data. |
Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
Error code: | 99.00.06 |
Display: | 99.00.06 Upgrade not performed error reading upgrade |
Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size. |
Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
Error code: | 99.00.07 |
Display: | 99.00.07 Upgrade not performed error reading upgrade |
Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header. |
Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
Error code: | 99.XX.YY |
Display: | 99.XX.YY |
Description: | A message of this form indicates a firmware installation error. |
Remedy: | Reload the firmware. |
Название
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