HP LaserJet Enterprise 700 M725dn
Рейтинг
Актуальный
Тип устройства
МФУ
Технология печати
лазерная
Макс. формат
A3
Число страниц в месяц
200000
Скорость печати
A4
41
Цветность печати
черно-белая
Общие характеристики |
|
|---|---|
Тип устройства |
МФУ |
Сканер |
|
Копир |
|
Печать фотографий |
|
Факс |
|
Телефон |
|
Число страниц в месяц |
200 000 |
Область применения |
большой офис |
Размещение |
напольный |
Тип |
лазерный/светодиодный |
Цветность печати |
|
Технология печати |
лазерная |
Макс. формат |
A3 |
Принтер |
|
Пигментные чернила |
|
Система непрерывной подачи чернил |
|
Печать без полей |
|
Двусторонняя печать |
|
Прямая печать |
|
Макс, разрешение для ч/б печати |
|
| По X | 1 200 |
| По Y | 1 200 |
Скорость ч/б печати |
|
| A4 | 41 |
Время выхода первого отпечатка |
|
| Ч/б | 10 |
Копир |
|
Макс, количество копий за цикл |
9 999 |
Значение масштаба |
|
| Максимальное | 4 |
| Минимальное | 0,25 |
Макс, разрешение (ч/б) |
|
| По Y | 600 |
| По X | 600 |
Сканер |
|
Слайд-адаптер |
|
Макс. формат оригинала |
A4 |
Отправка изображения по e-mail |
|
Емкость устройства автоподачи оригиналов |
100 |
Устройство автоподачи оригиналов |
двустороннее |
Тип сканера |
планшетный/протяжный |
Глубина цвета |
24 бит |
Макс, размер сканирования |
|
| По X | 297 |
| По Y | 420 |
Разрешение сканера |
|
| По Х | 600 |
Скорость сканирования |
|
| Цветн, | 30 |
| Ч/б | 50 |
Расходные материалы |
|
Ресурс ч/б картриджа/тонера |
10 000 |
Количество картриджей |
1 |
Печать на: |
|
| Рулоне |
|
| Фотобумаге |
|
| CD/DVD |
|
| Матовой бумаге |
|
| Карточках |
|
| Этикетках |
|
| Глянцевой бумаге |
|
| Конвертах |
|
| Пленках |
|
Плотность бумаги |
|
| Минимальная | 60 |
| Максимальная | 199 |
Факс |
|
Цветной |
|
Телефон |
|
Проводная трубка |
|
Спикерфон |
|
Стандарт DECT |
|
Автоответчик |
|
Caller ID |
|
АОН |
|
Беспроводная трубка |
|
Языки управления |
|
| PostScript 2 |
|
| PPDS |
|
| PCL 5c |
|
|
|
|
| PostScript 3 |
|
| PCL 6 |
|
| PostScript |
|
| PCL 5e |
|
Лотки |
|
Емкость лотка ручной подачи |
100 |
Подача бумаги |
|
| Максимальная | 4 100 |
| Стандартная | 600 |
Вывод бумаги |
|
| Стандартный | 250 |
Финишер |
|
Сортер |
|
Брошюровщик |
|
Степлер |
|
Интерфейсы |
|
Инфракрасный порт |
|
LPT |
|
Bluetooth |
|
Wi-Fi |
|
Устройство для чтения карт памяти |
|
FireWire (IEEE 1394) |
|
RS-232 |
|
USB |
|
Веб-интерфейс |
|
Поддержка iOS |
|
AirPrint |
|
Ethernet (RJ-45) |
|
Версия USB |
2,0 |
Память/Процессор |
|
Макс, объем памяти |
1 536 |
Объем памяти |
1 024 |
Емкость жесткого диска |
320 |
Частота процессора |
800 |
Дополнительная информация |
|
Экран |
|
Диагональ дисплея |
8,07 |
Работа от аккумулятора |
|
Поддержка ОС |
|
| Mac OS |
|
| Windows |
|
| Linux |
|
| DOS |
|
Потребляемая мощность |
|
| При работе | 890 |
| В режиме ожидания | 39 |
Габариты |
|
Ширина |
614 |
Глубина |
649 |
Высота |
609 |
Вес |
54,11 |
Модули
500-sheet paper feeder (Tray 4) components
1x500 paper deck components
Internal components (3 of 4)
HCI components (2 of 2)
Document feeder, control panel, and scanner whole units
Internal components (2 of 4)
Document feeder assemblies
1x500 and 3x500 paper deck covers
3x500 paper deck components
Scanner controller board (SCB)
Stapler/stacker components
500-sheet paper feeder (Tray 4) covers
Stapler/stacker covers
HCI covers
Scanner assemblies
Internal components (4 of 4)
HCI components (1 of 2)
External covers and panels
Internal components (1 of 4)
Детали Document feeder assemblies
| Деталь: | Switch, button |
| Парткод: | WC2-5512-000CN |
| Деталь: | MOTOR, STEPPING, DC |
| Парткод: | RK2-1331-000CN |
| Цена: | 2 500 ₽ |
| Деталь: | LIFTER DRIVE ASSEMBLY |
| Парткод: | RM1-3819-000CN |
| Деталь: | Cassette assembly kit, with Trays 2-6 label kit |
| Парткод: | CF235-67917 |
| Деталь: | Paper pickup assembly |
| Парткод: | RM1-9415-000CN |
| Деталь: | Paper feeder controller PCA |
| Парткод: | RM1-9074-000CN |
| Деталь: | Roller, pickup (part of Trays 4, 5 and 6 pickup and feed roller kit) |
| Парткод: | CC522-67909 |
| Деталь: | Paper feed roller assembly (part of Trays 4,5 and 6 pickup and feed roller kit) |
| Парткод: | CC522-67909 |
| Деталь: | Labels, cassette numbers, Trays 2-6 |
| Парткод: | 5851-5600 |
| Деталь: | Connector, 8P |
| Парткод: | VS1-7514-008CN |
| Деталь: | Connector, 8P |
| Парткод: | VS1-7500-008CN |
| Деталь: | MOTOR, STEPPING, DC |
| Парткод: | RK2-1331-000CN |
| Цена: | 2 500 ₽ |
| Деталь: | RAIL, CASSETTE, RIGHT |
| Парткод: | RL1-1390-000CN |
| Деталь: | RAIL, CASSETTE, LEFT |
| Парткод: | RL1-1391-000CN |
| Деталь: | Cable, paper pickup option |
| Парткод: | RM1-3575-000CN |
| Деталь: | Cable, multisensor |
| Парткод: | RM1-3647-000CN |
| Деталь: | Stock box assembly |
| Парткод: | RM1-6954-000CN |
| Деталь: | LIFTER DRIVE ASSEMBLY |
| Парткод: | RM1-3819-000CN |
| Деталь: | Cassette assembly kit, with Trays 2-6 label kit |
| Парткод: | CF235-67917 |
| Деталь: | Paper pickup assembly |
| Парткод: | RM1-9415-000CN |
| Деталь: | Controller PCA |
| Парткод: | RM1-9075-000CN |
| Деталь: | Cable, engine interface |
| Парткод: | RM1-6991-000CN |
| Деталь: | Connector, 8P |
| Парткод: | VS1-7500-008CN |
| Деталь: | Labels, cassette numbers, Trays 2-6 |
| Парткод: | 5851-5600 |
| Деталь: | Roller, pickup (part of Trays 4,5 and 6 pickup and feed roller kit) |
| Парткод: | CC522-67909 |
| Деталь: | Paper feed roller assembly (part of Trays 4,5 and 6 pickup and feed roller kit) |
| Парткод: | CC522-67909 |
| Деталь: | Caster, double lock, front |
| Парткод: | RC1-9896-000CN |
| Деталь: | Caster, rear |
| Парткод: | RC3-2994-000CN |
| Деталь: | LIFTER DRIVE ASSEMBLY |
| Парткод: | RM1-2969-000CN |
| Цена: | 4 300 ₽ |
| Деталь: | Upper cassette (Tray 2) assembly kit |
| Парткод: | CF235-67911 |
| Деталь: | Separation pad assembly (part of Tray 2 or 3 pickup roller and separation pad kit) |
| Парткод: | CF235-67909 |
| Деталь: | Lower cassette (Tray 3) assembly kit |
| Парткод: | CF235-67912 |
| Деталь: | Fuser drive assembly |
| Парткод: | RM1-2963-000CN |
| Деталь: | Fuser motor assembly |
| Парткод: | RM1-2538-000CN |
| Цена: | 3 500 ₽ |
| Деталь: | Fuser assembly kit (110V) |
| Парткод: | CF235-67921 |
| Деталь: | Fuser assembly kit (220V) |
| Парткод: | CF235-67922 |
| Деталь: | Paper delivery assembly Kit |
| Парткод: | CF066-67909 |
| Деталь: | PHOTOINTERRUPTER |
| Парткод: | WG8-5935-000CN |
| Цена: | 900 ₽ |
| Деталь: | Power switch PCA |
| Парткод: | RM2-7561-000CN |
| Деталь: | Duplexer, optional accessory |
| Парткод: | CF235-67913 |
| Деталь: | Back end sensor |
| Парткод: | RM1-2968-000CN |
| Деталь: | Link, face down flapper 1 |
| Парткод: | RC3-2209-000CN |
| Деталь: | Link, face down flapper 2 |
| Парткод: | RC3-2210-000CN |
| Деталь: | Labels, cassette numbers, Trays 2-6 |
| Парткод: | 5851-5600 |
| Деталь: | Roller, paper pickup (part of HCI pickup and feed roller kit) |
| Парткод: | 5851-5011 |
| Деталь: | Paper feed roller assembly (part of HCI pickup and feed roller kit) |
| Парткод: | 5851-5011 |
| Деталь: | Paper pickup assembly, right |
| Парткод: | RM1-8869-000CN |
| Деталь: | Paper pickup assembly, left |
| Парткод: | RM1-8876-000CN |
| Деталь: | Crossing paper feed assembly |
| Парткод: | RM1-8888-000CN |
| Деталь: | Tray, right assembly kit, with Trays 2-6 tray label kit |
| Парткод: | CF235-60104 |
| Деталь: | Tray, left assembly kit, with Trays 2-6 tray label kit |
| Парткод: | CF235-60103 |
| Деталь: | Auto close assembly |
| Парткод: | RM1-8880-000CN |
| Деталь: | Kit, ADF whole unit, A3 (includes foam reflector kit) |
| Парткод: | CF066-67910 |
| Деталь: | Kit, control panel |
| Парткод: | CD644-67916 |
| Деталь: | Kit, scanner whole unit (includes foam reflector kit) |
| Парткод: | CF066-67906 |
| Деталь: | Kit, reflector foam, A3 |
| Парткод: | 5851-4888 |
| Деталь: | FAN |
| Парткод: | RK2-1092-000CN |
| Деталь: | FAN |
| Парткод: | RK2-3244-000CN |
| Цена: | 5 100 ₽ |
| Деталь: | SENSOR, HUMIDITY |
| Парткод: | WP2-5316-000CN |
| Деталь: | CLUTCH, ELECTROMAGNETIC |
| Парткод: | RM1-8946-000CN |
| Деталь: | Lower cassette (Tray 3) pickup assembly |
| Парткод: | RM2-0183-000CN |
| Деталь: | Roller, cassette pickup (part of Tray 2 or 3 pickup roller and separation pad kit) |
| Парткод: | CF235-67909 |
| Деталь: | LASER SCANNER ASSEMBLY |
| Парткод: | RM1-8679-000CN |
| Деталь: | Cable, multi, front |
| Парткод: | RM1-8971-000CN |
| Деталь: | Cartridge door open switch |
| Парткод: | WC2-5637-000CN |
| Цена: | 340 ₽ |
| Деталь: | Kit, ADF separation pad spring |
| Парткод: | 5851-4879 |
| Цена: | 2 500 ₽ |
| Деталь: | ADF roller cover, A3 |
| Парткод: | CQ819-40032 |
| Деталь: | ADF hinge assembly |
| Парткод: | CQ819-60011 |
| Деталь: | Cover, ADF rear |
| Парткод: | CQ819-40005 |
| Деталь: | Cover, ADF front |
| Парткод: | CQ819-40003 |
| Деталь: | Cover, hatch |
| Парткод: | CQ819-40004 |
| Деталь: | ADF tray extender |
| Парткод: | Q7404-40020 |
| Деталь: | Kit, ADF whole unit, A3 (includes foam reflector kit) |
| Парткод: | CF066-67910 |
| Деталь: | PHOTOSENSOR |
| Парткод: | CC355-80014 |
| Деталь: | Width sensor PCA |
| Парткод: | CQ819-60022 |
| Деталь: | Media Stopper, Front |
| Парткод: | CC355-40046 |
| Деталь: | Media Stopper, rear |
| Парткод: | CC355-40047 |
| Деталь: | Kit, A3 ADF mylar |
| Парткод: | 5851-4997 |
| Деталь: | Flag, media presence |
| Парткод: | CC355-40015 |
| Деталь: | 1x500 feeder and stand assembly kit |
| Парткод: | CF235-67915 |
| Деталь: | 3x500 feeder and stand assembly kit |
| Парткод: | CF235-67916 |
| Деталь: | Handle, lock, rear |
| Парткод: | RC2-9303-000CN |
| Деталь: | Link, right door, lower |
| Парткод: | RC2-9327-000CN |
| Деталь: | Link, right door, upper |
| Парткод: | RC2-9335-000CN |
| Деталь: | Cover, right corner |
| Парткод: | RC2-9343-000CN |
| Деталь: | Cover, right lower, 1 |
| Парткод: | RC2-9346-000CN |
| Деталь: | Cover, right lower, 2 |
| Парткод: | RC2-9347-000CN |
| Деталь: | COVER, REAR |
| Парткод: | RC2-9348-000CN |
| Деталь: | COVER, LEFT |
| Парткод: | RC2-9349-000CN |
| Деталь: | COVER, LEFT LOWER |
| Парткод: | RC2-9350-000CN |
| Деталь: | COVER, REAR LOWER |
| Парткод: | RC2-9357-000CN |
| Деталь: | FRONT UPPER COVER ASSEMBLY |
| Парткод: | RM1-6949-000CN |
| Деталь: | Right door assembly (1x500 paper deck) |
| Парткод: | RM1-6952-000CN |
| Деталь: | Right door assembly (3x500 paper deck) |
| Парткод: | RM1-6953-000CN |
| Деталь: | Front lower cover assembly |
| Парткод: | RM1-6958-000CN |
| Деталь: | SCREW, STEPPED |
| Парткод: | RU5-9056-000CN |
| Деталь: | Door, stock, 1 (1x500 paper deck only) |
| Парткод: | RC2-9353-000CN |
| Деталь: | Door, stock, 2 (1x500 paper deck only) |
| Парткод: | RC2-9354-000CN |
| Деталь: | MOTOR, STEPPING, DC |
| Парткод: | RK2-1331-000CN |
| Цена: | 2 500 ₽ |
| Деталь: | RAIL, CASSETTE, RIGHT |
| Парткод: | RL1-1390-000CN |
| Деталь: | RAIL, CASSETTE, LEFT |
| Парткод: | RL1-1391-000CN |
| Деталь: | Cable, paper pickup option |
| Парткод: | RM1-3575-000CN |
| Деталь: | CABLE, MULTI SENSOR |
| Парткод: | RM1-3647-000CN |
| Деталь: | Cable, door open switch |
| Парткод: | RM1-3651-000CN |
| Деталь: | LIFTER DRIVE ASSEMBLY |
| Парткод: | RM1-3819-000CN |
| Деталь: | Cassette assembly kit, with Trays 2-6 label kit |
| Парткод: | CF235-67917 |
| Деталь: | Paper pickup assembly |
| Парткод: | RM1-9415-000CN |
| Деталь: | Controller PCA |
| Парткод: | RM1-9076-000CN |
| Деталь: | Cable, engine interface |
| Парткод: | RM1-6991-000CN |
| Деталь: | Cable, PCA joint |
| Парткод: | RM1-6992-000CN |
| Деталь: | Switch, button |
| Парткод: | WC2-5512-000CN |
| Деталь: | Roller, pickup (part of Trays 4,5 and 6 pickup and feed roller kit) |
| Парткод: | CC522-67909 |
| Деталь: | Paper feed roller assembly (part of Trays 4,5 and 6 pickup and feed roller kit) |
| Парткод: | CC522-67909 |
| Деталь: | Caster, double lock, front |
| Парткод: | RC1-9896-000CN |
| Деталь: | Caster, rear |
| Парткод: | RC3-2994-000CN |
| Деталь: | Connector, 8P |
| Парткод: | VS1-7500-008CN |
| Деталь: | Labels, cassette numbers, Trays 2-6 |
| Парткод: | 5851-5600 |
| Деталь: | SCB, top Level Assembly |
| Парткод: | CF066-67911 |
| Деталь: | Stapler assembly |
| Парткод: | RM1-3092-000CN |
| Деталь: | Alignment assembly |
| Парткод: | RM1-8810-000CN |
| Деталь: | PAPER FEED ASSEMBLY |
| Парткод: | RM1-8826-000CN |
| Деталь: | Stapler/stacker controller PCA |
| Парткод: | RM1-9078-000CN |
| Деталь: | Optional 500-sheet tray and feeder assembly kit |
| Парткод: | CF235-67914 |
| Деталь: | Handle, lock, rear |
| Парткод: | RC2-9303-000CN |
| Деталь: | COVER, RIGHT FRONT |
| Парткод: | RC2-9320-000CN |
| Деталь: | Link, right door, lower |
| Парткод: | RC2-9327-000CN |
| Деталь: | COVER, REAR |
| Парткод: | RC2-9330-000CN |
| Деталь: | COVER, LEFT |
| Парткод: | RC2-9331-000CN |
| Деталь: | Cover, handle lower |
| Парткод: | RC2-9332-000CN |
| Деталь: | Link, right door, upper |
| Парткод: | RC2-9335-000CN |
| Деталь: | RIGHT DOOR ASSEMBLY |
| Парткод: | RM1-6946-000CN |
| Деталь: | Right lower cover assembly |
| Парткод: | RM1-6948-000CN |
| Деталь: | FRONT UPPER COVER ASSEMBLY |
| Парткод: | RM1-6949-000CN |
| Деталь: | COVER, LEFT |
| Парткод: | RC3-2343-000CN |
| Деталь: | DOOR, LEFT |
| Парткод: | RC3-2344-000CN |
| Деталь: | COVER, REAR LEFT |
| Парткод: | RC3-2346-000CN |
| Деталь: | COVER, REAR RIGHT |
| Парткод: | RC3-2347-000CN |
| Деталь: | Cover, rear inner |
| Парткод: | RC3-2348-000CN |
| Деталь: | Cover, stack |
| Парткод: | RC3-2354-000CN |
| Деталь: | Cover, jog, top |
| Парткод: | RC3-2364-000CN |
| Деталь: | REAR COVER ASSEMBLY |
| Парткод: | RM1-8812-000CN |
| Деталь: | Stapler cover assembly |
| Парткод: | RM1-8813-000CN |
| Деталь: | Stapler door assembly |
| Парткод: | RM1-8814-000CN |
| Деталь: | Tray assembly |
| Парткод: | RM1-8815-000CN |
| Деталь: | 3,500-sheet HCI feeder assembly kit |
| Парткод: | CC235-67918 |
| Деталь: | Cover, right center |
| Парткод: | RC3-3000-000CN |
| Деталь: | COVER, RIGHT LOWER |
| Парткод: | RC3-3001-000CN |
| Деталь: | COVER, RIGHT REAR |
| Парткод: | RC3-3002-000CN |
| Деталь: | COVER, REAR |
| Парткод: | RC3-3003-000CN |
| Деталь: | COVER, REAR LOWER |
| Парткод: | RC3-3004-000CN |
| Деталь: | COVER, LEFT |
| Парткод: | RC3-3005-000CN |
| Деталь: | COVER, LEFT LOWER |
| Парткод: | RC3-3006-000CN |
| Деталь: | COVER, CORNER, RIGHT |
| Парткод: | RC3-3009-000CN |
| Деталь: | RIGHT DOOR ASSEMBLY |
| Парткод: | RM1-8868-000CN |
| Деталь: | Right front lock cover assembly |
| Парткод: | RM1-9416-000CN |
| Деталь: | Cover, ADF cable |
| Парткод: | CC522-40023 |
| Деталь: | Cover, back scanner |
| Парткод: | CC522-40017 |
| Деталь: | Cover, right scanner |
| Парткод: | CF066-40002 |
| Деталь: | Cover, front scanner |
| Парткод: | CF066-40001 |
| Деталь: | Cover, left scanner |
| Парткод: | CC522-40021 |
| Деталь: | PCA, scanner memory |
| Парткод: | 5851-4285 |
| Деталь: | Flag, document feeder open sensor |
| Парткод: | CC522-40029 |
| Деталь: | Kit, scanner whole unit (includes foam reflector kit)1 |
| Парткод: | CF066-67906 |
| Деталь: | Spring, document feeder sensor |
| Парткод: | CC522-80101 |
| Деталь: | PHOTOSENSOR |
| Парткод: | 1990-3366 |
| Деталь: | CABLE, FLEXIBLE FLAT, 21P |
| Парткод: | RK2-4490-000CN |
| Деталь: | CABLE, FLEXIBLE FLAT, 23P |
| Парткод: | RK2-4492-000CN |
| Деталь: | Cable, flexible flat, 25P |
| Парткод: | RK2-4494-000CN |
| Деталь: | Cable, flexible flat, 15P |
| Парткод: | RK2-4496-000CN |
| Деталь: | DC controller PCA |
| Парткод: | RM1-8934-000CN |
| Деталь: | FAN |
| Парткод: | RK2-2416-000CN |
| Цена: | 1 000 ₽ |
| Деталь: | Formatter cage |
| Парткод: | RM1-8682-000CN |
| Деталь: | Low-voltage power supply (110V) |
| Парткод: | RM1-8744-000CN |
| Деталь: | Low-voltage power supply (220V) |
| Парткод: | RM1-8745-000CN |
| Деталь: | High-voltage power supply (110V) |
| Парткод: | RM2-7538-000CN |
| Деталь: | High-voltage power supply (220V) |
| Парткод: | RM2-7539-000CN |
| Деталь: | Switch, fuser (left) door |
| Парткод: | RM1-3474-000CN |
| Деталь: | Switch, cartridge door |
| Парткод: | RM1-3471-000CN |
| Деталь: | MOTOR, STEPPING, DC |
| Парткод: | RK2-1331-000CN |
| Цена: | 2 500 ₽ |
| Деталь: | LIFTER DRIVE ASSEMBLY |
| Парткод: | RM1-8879-000CN |
| Деталь: | Controller PCA |
| Парткод: | RM1-9057-000CN |
| Деталь: | Paper pickup motor assembly |
| Парткод: | RM1-8872-000CN |
| Деталь: | Cover, front, right lower |
| Парткод: | RC3-2133-000CN |
| Деталь: | Cover, front, left lower |
| Парткод: | RC3-2134-000CN |
| Деталь: | COVER, REAR |
| Парткод: | RC3-2138-000CN |
| Деталь: | Cover, right side, rear |
| Парткод: | RC3-2148-000CN |
| Деталь: | Cover, right handle |
| Парткод: | RC3-2153-000CN |
| Деталь: | Cover, left side, front, lower |
| Парткод: | RC3-2154-000CN |
| Деталь: | Cover, left side, rear, lower |
| Парткод: | RC3-2155-000CN |
| Деталь: | Cover, left handle |
| Парткод: | RC3-2156-000CN |
| Деталь: | COVER, TOP, REAR |
| Парткод: | RC3-2159-000CN |
| Деталь: | Cover, output, top |
| Парткод: | RC3-2160-000CN |
| Деталь: | Cover, rear, top |
| Парткод: | RC3-2161-000CN |
| Деталь: | Cover, left side, front, upper |
| Парткод: | RC3-2163-000CN |
| Деталь: | Cover, left side, rear, upper |
| Парткод: | RC3-2164-000CN |
| Деталь: | COVER, LEFT, UPPER |
| Парткод: | RC3-2272-000CN |
| Деталь: | Cover, facedown side |
| Парткод: | RC3-2273-000CN |
| Деталь: | Facedown cover assembly |
| Парткод: | RM1-8654-000CN |
| Деталь: | Upper front cover assembly |
| Парткод: | RM1-8656-000CN |
| Деталь: | RIGHT DOOR ASSEMBLY |
| Парткод: | RM1-8657-000CN |
| Деталь: | Cartridge door assembly |
| Парткод: | RM1-8660-000CN |
| Деталь: | Roller, paper pickup, multipurpose tray (part of Tray 1 pickup roller and separation pad kit) |
| Парткод: | CF235-67906 |
| Деталь: | Multipurpose separation pad assembly (part of Tray 1 pickup roller and separation pad kit) |
| Парткод: | CF235-67906 |
| Деталь: | Multipurpose tray (Tray 1) cover assembly |
| Парткод: | RM1-8662-000CN |
| Деталь: | LEFT DOOR ASSEMBLY |
| Парткод: | RM1-8680-000CN |
| Деталь: | Front cover assembly kit (includes product labels) |
| Парткод: | CF235-67905 |
| Деталь: | Rear pocket cover assembly |
| Парткод: | RM1-9831-000CN |
| Деталь: | Upper cassette (Tray 2) pickup assembly |
| Парткод: | RM2-0182-000CN |
| Деталь: | Roller, cassette pickup (part of Tray 2 or 3 pickup roller and separation pad kit) |
| Парткод: | CF235-67909 |
| Деталь: | REGISTRATION ASSEMBLY |
| Парткод: | RM1-8671-000CN |
| Деталь: | PHOTOINTERRUPTER |
| Парткод: | WG8-5935-000CN |
| Цена: | 900 ₽ |
| Деталь: | MAIN DRIVE ASSEMBLY |
| Парткод: | RM2-0184-000CN |
| Деталь: | PAPER FEED ASSEMBLY |
| Парткод: | RM1-8741-000CN |
| Деталь: | CLUTCH, ELECTROMAGNETIC |
| Парткод: | RM1-8946-000CN |
| Деталь: | Transfer roller assembly kit |
| Парткод: | CF235-67910 |
| Деталь: | STOPPER, LINK |
| Парткод: | RC3-2212-000CN |
| Деталь: | SPRING, TENSION |
| Парткод: | RU5-2632-000CN |
| Деталь: | GEAR, 133T |
| Парткод: | RU7-0350-000CN |
Коды ошибок
11.00.YY
13.80.A1
13.80.D1
13.80.FF
13.84.A1
13.84.FF
13.89.31
13.A4.D4
13.A4.D5
13.A4.D6
13.A4.FF
13.A5.D5
13.A5.D6
13.A5.FF
13.A6.D6
13.A6.FF
13.A7.D5
13.A7.D6
13.A7.FF
13.AA.EE
13.AB.EE
13.AC.EE
13.AD.EE
13.B2.AD
13.B2.D1
13.B2.D2
13.B2.D3
13.B2.DD
13.B2.DX
13.B2.FF
13.B4.FF
13.B9.AX
13.B9.CX
13.B9.DD
13.B9.FF
13.BA.EE
13.D1.DX
13.D1.FF
13.D3.00
13.D3.DX
13.D3.FF
13.DE.EE
13.E1.DX
13.E1.FF
13.E6.AX
13.E6.BD
13.E6.BX
13.E6.DX
13.E6.FF
13.EA.EE
13.FF.FF
13.WX.YZ
20.00.00
21.00.00
30.01.01
30.01.06
30.01.08
30.01.41
30.01.43
30.01.44
30.01.45
30.01.46
30.03.14
30.03.20
30.03.22
30.03.23
30.03.30
30.03.45
31.01.47
31.03.30
31.03.31
31.03.32
31.08.A1
31.08.A2
31.08.A3
31.13.01
31.13.02
31.13.13
31.13.14
31.13.15
32.1C.01
32.1C.02
32.1C.03
32.1C.04
32.1C.05
32.1C.06
32.1C.07
32.1C.08
32.1C.09
32.1C.0A
32.1C.0B
32.1C.0C
32.1C.0D
32.1C.0E
32.1C.11
32.1C.12
32.1C.13
32.1C.14
32.1C.17
32.1C.18
32.1C.19
32.1C.1A
32.1C.1B
32.1C.1C
32.1C.1E
32.1C.1F
32.1C.20
32.1C.21
32.1C.22
32.1C.23
32.1C.24
32.1C.25
32.1C.26
32.1C.27
32.1C.28
32.1C.29
32.1C.2B
32.1C.2E
32.1C.2F
32.21.00
33.01.01
33.01.02
33.01.03
33.01.04
33.01.05
33.02.01
33.02.02
33.02.03
33.03.01
33.03.02
33.WX.YZ
40.00.01
40.00.02
40.00.03
40.00.04
40.00.05
40.08.0X
40.0X.05
41.03.YZ
41.05.YZ
41.WX.YZ
47.00.00
47.00.XX
47.01.XX
47.02.XX
47.03.XX
47.04.XX
47.05.00
47.06.XX
49.XX.YY
50.1X.YZ
50.2X.YZ
50.3X.YZ
50.4X.YZ
50.6X.YZ
50.7X.YZ
50.8X.YZ
50.9X.YZ
50.AX.YZ
50.BX.YZ
51.00.10
51.00.19
51.00.20
52.00.00
52.00.20
52.04.00
52.05.00
54.00.03
54.00.04
55.XX.YY
56.00.YY
57.00.01
57.00.02
57.00.03
58.00.02
58.00.04
59.00.00
59.00.20
59.00.30
59.00.40
59.05.50
59.05.60
60.00.02
60.00.03
60.00.04
60.00.05
60.00.06
60.00.11
60.10.0Y
62.00.00
66.80.02
66.80.03
66.80.19
66.80.33
69.11.YY
70.00.00
80.0X.YY
81.WX.00
81.WX.YZ
81.YY.YY
98.00.01
98.00.02
98.00.03
98.00.04
98.00.0X
99.00.01
99.00.02
99.00.03
99.00.04
99.00.05
99.00.06
99.00.07
99.00.08
99.00.09
99.00.10
99.00.11
99.00.12
99.00.13
99.00.14
99.00.2X
99.01.XX
99.02.01
99.02.09
99.09.60
99.09.61
99.09.62
99.09.63
99.09.64
99.09.65
99.09.66
99.09.67
99.09.68
99.XX.YY
Описание
| Error code: | 11.00.YY |
| Display: | 11.00.YY Internal clock error |
| Description: | The product real time clock has experienced an error. 01=dead clock 02=dead real time clock |
| Remedy: | Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter. |
| Error code: | 13.80.A1 |
| Display: | 13.80.A1 Jam in upper left door |
| Description: | Input stay jam. This jam occurs when the inlet sensor (SR2100) stayed activated too long. |
| Remedy: | 1. Open the upper left door. 2. Remove all paper found. 3. Lower the stacker bin if it is in up position, and then close the door. 4. If the error persists, replace the stapler/stacker paper feed assembly. |
| Error code: | 13.80.D1 |
| Display: | 13.80.D1 Jam in upper left door |
| Description: | Input delay jam. Paper did not arrive at the jam inlet sensor (SR2100). |
| Remedy: | 1. Open the upper left door 2. Remove all paper found. 3. Close the upper left door. 4. If the error persists, replace the stapler/stacker paper feed assembly. |
| Error code: | 13.80.FF |
| Display: | 13.80.FF Jam in upper left door |
| Description: | Input initial jam. At power on, the paper was detected at the inlet sensor (2100). |
| Remedy: | 1. Open the upper left door. 2. Remove all paper found. 3. Lower the stacker bin if it is in the up position, and then close the upper left door. 4. If the error persists, replace the stapler/stacker. |
| Error code: | 13.84.A1 |
| Display: | 13.84.A1 Jam in upper bin |
| Description: | Exit stay jam. The paper exit sensor (SR2103) at the accumulator stayed activated for too long. |
| Remedy: | 1. Remove all paper in the upper bin. 2. Open the upper left door. 3. Remove all paper found. 4. Close the upper left door. 5. If the error persists, replace the stapler/stacker alignment assembly. |
| Error code: | 13.84.FF |
| Display: | 13.84.FF Jam in upper bin |
| Description: | Exit initialization jam. At power on, paper was detected to be present on the exit sensor (SR2103). |
| Remedy: | 1. Remove all paper from the stacker bin area. 2. Open the upper left door. 3. Remove all paper found. 4. Lower the stacker bin if it is in up position, and then close the upper left door. 5. If the error persists, replace the stapler/stacker alignment assembly. |
| Error code: | 13.89.31 |
| Display: | 13.89.31 Jam in Stapler |
| Description: | Staple jam. Stapler could not finish its cycle, but it was able to return to home position.SR2103). |
| Remedy: | 1. Open the front stapler door. 2. Remove the staple cartridge. 3. Remove all paper found. 4. Lift the metal cover on the staple cartridge. 5. Remove the sheet of staples. 6. Close the metal cover. 7. Insert the staple cartridge until it clicks. 8. Close the front stapler door. 9. If the error persists, replace the stapler assembly. |
| Error code: | 13.A4.D4 |
| Display: | 13.A4.D4 |
| Description: | Jam In Tray 4 This jam occurs when the media does not reach the Tray 4 feed sensor (PS3302) in the designated amount of time after the start of media pick-up from Tray 4. This is a no-pick jam from Tray 4. |
| Remedy: | 1. Open Tray 4, remove any jammed paper, and then close the tray. 2. Open and close the HCI right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3302 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the tray pickup assembly. 10. If the error persists, replace the tray pickup assembly. |
| Error code: | 13.A4.D5 |
| Display: | 13.A4.D5 Jam in middle right door |
| Description: | This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4 feed sensor (SR1PF) in the designated amount of time. |
| Remedy: | 1x500 paper feeder and 1x500 paper deck installed or a 1x500 paper feeder and HCI installed. 1. Open the middle right door, remove any jammed paper, and then close the middle right door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 5 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are not properly functioning, replace the HCI paper pickup assembly. |
| Error code: | 13.A4.D6 |
| Display: | 13.A4.D6 Jam in middle right door |
| Description: | This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4 feed sensor (SR1PF) in the designated amount of time. |
| Remedy: | Two 1x500 paper feeders and 1x500 paper deck installed or a 1x500 paper feeder and HCI installed. 1. Open the middle right door, remove any jammed paper, and then close the middle right door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are not properly functioning, replace the HCI paper pickup assembly. |
| Error code: | 13.A4.FF |
| Display: | 13.A4.FF |
| Description: | Residual Media Jam in Tray 4. This jam occurs when residual media is detected at the Tray 4 feed sensor (PS432). |
| Remedy: | 1. Open Tray 4, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue. |
| Error code: | 13.A5.D5 |
| Display: | 13.A5.D5 |
| Description: | Jam In Tray 5. This jam occurs when the media does not reach the Tray 5 feed sensor (PS3305) in the designated amount of time after the start of media pick-up from Tray 5. This is a no-pick jam from Tray 5. |
| Remedy: | 1. Open Tray 5, remove any jammed paper, and then close the tray. 2. Open and close the HCI right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3305 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the tray pickup assembly. 10. If the error persists, replace the tray pickup assembly. |
| Error code: | 13.A5.D6 |
| Display: | 13.A5.D6 Jam in lower right door |
| Description: | This jam occurs when the leading edge has passed the tray 6 feed sensor (SR91) but does not reach the tray 5 feed sensor (SR81) in the designated amount of time. |
| Remedy: | 3x500 paper deck installed. 1. Open the lower right door, remove any jammed paper, and then close the lower right door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor. |
| Error code: | 13.A5.FF |
| Display: | 13.A5.FF |
| Description: | Residual Media Jam in Tray 5. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432). |
| Remedy: | 1. Open Tray 5, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue. |
| Error code: | 13.A6.D6 |
| Display: | 13.A6.D6 Jam in tray 6 |
| Description: | No pick jam. This jam occurs when the paper does not reach the Tray 6 feed sensor in the designated amount of time. Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or the left tray of the HCI (SR91-PD3x500, PS3305-HCI). |
| Remedy: | 1. Open Tray 6, remove any jammed paper, and then close Tray 6. 2. Inspect the connectors at the feed sensor and controller PCA for Tray 6. 3. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 4. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor. |
| Error code: | 13.A6.FF |
| Display: | 13.A6.FF Jam tray 5 (inner flap) |
| Description: | Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or the left tray of the HCI (SR91-PD3x500, PS3305-HCI). |
| Remedy: | 1. Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner flap. 2. Inspect the connectors at the feed sensor and controller PCA for Tray 6. 3. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. |
| Error code: | 13.A7.D5 |
| Display: | 13.A7.D5 |
| Description: | Jam in lower Right Door (From Jam Tray 5) This jam occurs when the media does not reach the HCI Exit sensor (PS3301) in the designated amount of time after the Tray 5 feed sensor (PS3305) sensed the leading edge of the paper when printing from Tray 5. |
| Remedy: | 1. Clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup drive assembly. 10. If the error persists, replace the tray pickup assembly. |
| Error code: | 13.A7.D6 |
| Display: | 13.A7.D6 Jam tray 5 (inner flap) |
| Description: | This jam occurs when the leading edge passes the tray 6 feed sensor (PS3305), but does not reach the HCI exit sensor (PS3301) in the designated amount of time. |
| Remedy: | 1x500 paper feeder and HCI installed. 1. Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner flap. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3. Inspect the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not properly functioning, replace the HCI crossing assembly. 5. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor. |
| Error code: | 13.A7.FF |
| Display: | 13.A7.FF |
| Description: | Residual Media Jam in High Capacity Input (HCI) This jam occurs when residual media is detected at the HCI exit sensor (PS3301) at power on. |
| Remedy: | 1. Clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS1402 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 8. Touch Component Test. 9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 11. If the error persists, replace the paper pickup assembly. |
| Error code: | 13.AA.EE |
| Display: | 13.AA.EE |
| Description: | HCI Door Open Jam This jam occurs when the HCI right door (SW3301) is opened during printing. |
| Remedy: | 1. Close the Lower Right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW3301 using the Manual Sensor Switch test to verify that the switch is functioning correctly. 4. If the error persists, replace the Merge Assembly. |
| Error code: | 13.AB.EE |
| Display: | 13.AB.EE |
| Description: | HCI Door Open Jam. This jam occurs when the HCI inner flap door (PS3306) is opened during printing. |
| Remedy: | 1. Close the inner flap door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test PS3306 using the Manual Sensor test to verify that the sensor is functioning correctly. 4. If the error persists, replace the left tray pickup assembly. |
| Error code: | 13.AC.EE |
| Display: | 13.AC.EE Door open jam |
| Description: | Door open jam. Lower right cover 2 open; lower right door or HCI inner flap depending on the input accessory configuration. |
| Remedy: | 1. Close the lower right door or HCI inner flap. 2. Depending on input tray configuration, check the tab of the HCI lower right door that engages the door sensor (SW3301). If it is damaged, replace the door assembly. Check the HCI inner flap door (above right HCI tray) to verify that it properly opens and closes. 3. Use the Manual sensor tests menu to toggle the lower right door (Tray 4/5) sensors. If a sensor is not properly functioning, replace the sensor. 4. The HCI (long edge feed guide open) inner flap sensor (PS3306) can not be tested using the Manual sensor tests menu. To test the sensor, open the flap (with product in the ready state) and look for a control panel message to close it. The sensor is part of HCI left paper pickup assembly. 5. Do one of the following: - 500-sheet paper deck: check the connectors (J2005) on the PD controller PCA and the connector (J705) on the PD right door open detection switch. - High capacity input feeder: check the connectors (J3006) on the HCI controller PCA and the connector (J905) on the HCI right door open detection switch. |
| Error code: | 13.AD.EE |
| Display: | 13.AD.EE Door open jam |
| Description: | Door open jam. Lower right cover 3 open (input tray configuration is 1x500 and HCI). |
| Remedy: | The HCI (long edge feed guide open) inner flap sensor (PS3306) can not be tested using the Manual sensor tests menu. To test the sensor, open the flap (with product in the ready state) and look for a control panel message instructing you to close it. The sensor is a component of the HCI left paper pickup assembly. |
| Error code: | 13.B2.AD |
| Display: | 13.B2.Az |
| Description: | This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Duplexer. |
| Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. |
| Error code: | 13.B2.D1 |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 1 feed sensor (PS2502) sensed the leading edge when printing from Tray 1. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.D2 |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 2. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.D3 |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 3. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.DD |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after leaving the Duplex Wait Point when duplexing. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.DX |
| Display: | 13.B2.DX Jam in top cover area |
| Description: | Paper delay jam at top/registration sensor- This jam occurs when the leading edge of the media does not reach the TOP sensor (SR9) within the designated amount of time from Tray 4, 5, or 6. X indicates the source tray - 4 = Tray 4 - 5 = Tray 5 - 6 = Tray 6 |
| Remedy: | 1. Open the top cover, and then remove any jammed paper. IMPORTANT: Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid tearing partially picked paper. Close the top cover. 2. Check for obstructions in the paper path from the source tray. 3. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Components tests to activate the pickup motor and the pickup solenoid/clutch (listen for the motor/solenoid to rotate/move) for the source tray. If the motor or solenoid are not properly functioning, replace the motor or solenoid. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly. |
| Error code: | 13.B2.FF |
| Display: | 13.B2.FF Jam in top cover |
| Description: | Media residual jam in top cover at image area. Paper present at SR2 at power on or after clearing jam. |
| Remedy: | 1. Open top cover and check for media jammed in feed area. 2. Check under toner cartridge at transfer area, make sure everything is properly seated. 3. Test the top of page sensor (SR2). 4. If the sensor fails test, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue. (J151, J110, J144) |
| Error code: | 13.B4.FF |
| Display: | 13.B4.FF |
| Description: | Residual Media jam Loop sensor (PS9) This jam occurs when residual media is detected at the Loop sensor (PS9) at power on. |
| Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists as another specific Paper Jam, troubleshoot the specified Jam location. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Loop sensor (PS9) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the assembly containing Loop Sensor PS9. |
| Error code: | 13.B9.AX |
| Display: | 13.B9.AX |
| Description: | 13.B9.A2, 13.B9.A3, 13.B9.A4, 13.B9.A5, or 13.B9.AB Fuser delivery stay jam 1 (paper stayed at fuser output sensor longer than it should; fuser output.) Fuser modes • A2.Normal fuser mode • A3.Light 1/2 fuser mode • A4.Heavy 1 fuser mode • A5.Heavy 2 fuser mode • AB-Overhead transparency fuser mode |
| Remedy: | Recovery steps: 1. Open the rear door to second position. 2. Remove jammed paper if present. 3. Close the rear door. Troubleshooting and parts: 1. Clear the paper path of any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Paper Sensor associated with this message: PS2. |
| Error code: | 13.B9.CX |
| Display: | 13.B9.CX |
| Description: | 13.B9.C2, 13.B9.C3, 13.B9.C4, 13.B9.C5, or 13.B9.CB Wrap jam 1 (paper first detected at fuser output sensor and then disappears from sensor before it should; fuser output . paper is wrapped around the fuser.) Fuser mode • C2.Normal fuser mode • C3.Light 1/2 fuser mode • C4.Heavy 1 fuser mode • C5.Heavy 2 fuser mode • CB-Overhead transparency fuser modes |
| Remedy: | NOTE: Pre-printed paper, overhead transparency, and labels must meet product specifications. Make sure that labels were not previously put through a printer, and that there are no adhesive areas exposed. Recovery steps: 1. Open the rear door to second position. 2. Open top cover. 3. Remove the toner cartridge. 4. Remove jammed paper if present. 5. Reinstall cartridge and then close the top cover. 6. Close the rear door. Troubleshooting and parts: 1. Make sure that the paper meets HP specifications. 2. Make sure that the tray is configured for the media size and type. Use the product control panel to check the product configuration, and check the Print Driver (from the application that causes the error). 3. Replace the fuser |
| Error code: | 13.B9.DD |
| Display: | 13.WX.YZ Jam in right door |
| Description: | Late to fuser jam, from duplexer This jam occurs when the paper does not reach the fuser output sensor in designated amount of time. |
| Remedy: | Clear the jam. |
| Error code: | 13.B9.FF |
| Display: | 13.B9.FF |
| Description: | Residual Media jam Fuser Output Sensor. Paper present at SR13 after specified time limit or on power up. |
| Remedy: | 1. Open the top and rear cover and clear the jam in the indicated area. 2. Close the covers to allow the printer to attempt to clear the jam. 3. Verify the media meets HP specification for the printer. 4. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the Fuser Delivery sensor (SR13) using the manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 7. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, elevate the issue to HP for possible printer replacement. |
| Error code: | 13.BA.EE |
| Display: | 13.BA.EE |
| Description: | This jam occurs when the engine front door (SW8) is opened during printing. |
| Remedy: | 1. Close the front door. 2. Check the projection tabs of the front door that engage the door sensor (SW8). If damaged, replace the appropriate part. 3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning correctly. 4. Check connector J302 on the DC controller PCA and connector J3 on SW8. |
| Error code: | 13.D1.DX |
| Display: | 13.D1.DX Jam in left door |
| Description: | Late to duplex switchback jam. This jam occurs when the paper reverses direction but fails to reach the duplex switchback sensor (SR1DU) in the designated amount of time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2 |
| Remedy: | 1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the paper path and rollers at the fuser and duplexer for damage. Replace the fuser or duplexer if necessary. 3. Use the Manual sensor tests to toggle the duplexer switchback sensor (SR1DU). If the sensor or lever are not properly functioning, replace the duplexer. 4. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not properly functioning, replace the duplexer. |
| Error code: | 13.D1.FF |
| Display: | 13.D1.FF Jam in left door |
| Description: | Duplexer switchback sensor jam. This jam occurs when paper exists at any of the paper path jam sensors at power on or after jam re-evaluation. |
| Remedy: | 1. Open the left door, and clear any jammed paper. Close the left door. 2. Remove duplexer, and clear any jammed paper. Reinstall the duplexer. 3. Make sure duplexer is seated properly. 4. Run the Manual Sensor test and toggle the duplexer switchback sensor (SR1DU). 5. If the duplexer switchback sensor or lever not operating properly replace the duplexer. |
| Error code: | 13.D3.00 |
| Display: | 13.D3.00 Jam in top cover area |
| Description: | This is a firmware timing issue and not a mechanical jam problem. Late to duplex exit jam. The engine cannot pause long sheets in the duplex path. |
| Remedy: | Open the top cover, remove any jammed paper, and then close the top cover. |
| Error code: | 13.D3.DX |
| Display: | 13.D3.DX |
| Description: | 13.D3.D2, 13.D3.D3, 13.D3.D4, 13.D3.D5, or 13.D3.DB Duplex re-feed jam 1 (paper did not reach the duplex sensor in time; duplexer.) Fuser modes • D2.Normal fuser mode • D3.Light 1/2 fuser mode • D4.Heavy 1 fuser mode • D5.Heavy 2 fuser mode • DB-Overhead transparency fuser mode |
| Remedy: | Recovery steps 1. Open the rear door to second position. 2. Remove jammed paper if present. 3. Close the rear door. Troubleshooting and parts 1. Remove all paper and check for residual pieces that could cause the media not to move along the paper path. 2. Make sure that the paper meets HP specifications. 3. Paper sensor associated with this message: PS4. Replace the photointerrupter (WG8-5935-000CN or the top cover assembly (RM1-8516-000CN). |
| Error code: | 13.D3.FF |
| Display: | 13.D3.FF or 13.B2.FF |
| Description: | Residual Media in Paper path jam 1 or 2 (paper detected in the paper path.) When the product power is turned on, paper remains in the paper path, triggering the duplex sensor. • 13.D3.FF: Duplexer. • 13.B2.FF: Registration or Top sensor. |
| Remedy: | Recovery steps: 1. Remove Tray 2. 2. Remove jammed paper if present. 3. Use the green button to lower the duplex tray. 4. Remove jammed paper if present. 5. Close the duplex tray. 6. Reinstall Tray 2. Troubleshooting and parts 1. Make sure that there are no residual pieces of paper are in the paper path that could cause the paper to jam in this area. 2. Make sure that the media meets specification in both type and size for duplexing. Minimum paper size is 210 x 280 mm (8.27 x 11 inches)to 216 x 356 mm (8.5 x 14 inches). 3. Perform a paper sensor test and confirm correct operation of all sensors. In particular, check the Duplexer Paper Sensor in the following manner: a. At the start of the Paper Sensor Test, the duplexer sensor (third digit of the four in the upper left of the display) should be “0” (at the start of the test, all four digits should be “0”.) b. Remove the cassette and release the duplexer pan, when in the pan is in its full down position, the duplexer sensor digit should be “1”. c. If the sensor flag is manually moved, it the digit should show a “1” when the flag is in the full down position, a “0’ as the flag moves to the middle position and a “1” when the flag is in the full up position. d. If the sensor does not respond as described above, replace the HVPS assembly (RM1-6280-000CN). e. If the sensor is working properly, the error only happens on a duplex job, and the media is jammed in the rear door or in the fuser with only one side printed, replace the pendulum assembly (RM1-6598-000CN). f. If the error persists, replace the lower paper feed guide (P/N RM1-6263-000CN). |
| Error code: | 13.DE.EE |
| Display: | 13.DE.EE Jam in duplexer (during a print job) |
| Description: | This is a user caused jam, not a mechanical problem. This jam occurs when the duplexer is removed while paper is being delivered in the duplexer. |
| Remedy: | Remove the duplexer, remove any jammed paper, and then reinstall the duplexer. |
| Error code: | 13.E1.DX |
| Display: | 13.E1.DX Jam in left door |
| Description: | Late to bin full jam. This jam occurs when the paper fails to reach the face-down bin full sensor (SR4) within a specific time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2 |
| Remedy: | 1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA. 3. Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not properly functioning, replace the paper delivery assembly. |
| Error code: | 13.E1.FF |
| Display: | 13.E1.FF |
| Description: | Residual Jam - Jam in Left Door This jam occurs when residual media is detected at the face down bin full sensor (PS1452) at power on. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the delivery sensor assembly. 7. If the issue persists, replace the delivery unit. |
| Error code: | 13.E6.AX |
| Display: | 13.E6.AX Jam in left door |
| Description: | Stopped at output jam. This jam occurs when the paper fails to clear the output sensor (SR3) within a specific time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2 |
| Remedy: | 1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the paper path and rollers at the fuser and the paper delivery assembly for damage or wear. Replace the fuser or paper delivery assembly if necessary. 3. Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not properly functioning, replace the paper delivery assembly. 4. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not properly functioning, replace the paper delivery assembly. |
| Error code: | 13.E6.BD |
| Display: | 13.E6.BD Jam in left door |
| Description: | Multi-feed from duplexer jam. This jam occurs when the engine detects a multi-feed in the output path from the duplexer. |
| Remedy: | Check the paper path and rollers at the fuser and the duplexer for damage or wear. Replace the fuser or duplexer if necessary. |
| Error code: | 13.E6.BX |
| Display: | 13.E6.BX Jam in left door |
| Description: | Multi-fold from Tray 1–6 jam. This jam occurs when the engine detects a multi-feed in the output path from the indicated source tray. X indicates the source tray - 1 = Tray 1 - 2 = Tray 2 - 3 = Tray 3 - 4 = Tray 4 - 5 = Tray 5 - 6 = Tray 6 |
| Remedy: | 1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective |
| Error code: | 13.E6.DX |
| Display: | 13.E6.DX Jam in left door |
| Description: | Late to output jam. This jam occurs when the paper fails to reach the output sensor (SR3) within a specific time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2 |
| Remedy: | 1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA. 3. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not properly functioning, replace the paper delivery assembly. |
| Error code: | 13.E6.FF |
| Display: | 13.E6.FF |
| Description: | Jam in Left Door This jam occurs when residual media is detected at the face down output sensor (PS1451) at power on. This jam code will only be in the event log if it is a residual jam at power on. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the delivery flags move smoothly. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the face down output sensor (PS1451) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 6. If the issue persists, replace the delivery unit. |
| Error code: | 13.EA.EE |
| Display: | 13.EA.EE |
| Description: | Left Door Open Jam This jam occurs when the engine left door (SW6) is opened during printing. |
| Remedy: | 1. Close the lower right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW6 using the manual sensor switch test to verify the switch is functioning correctly. 4. If the issue persists, replace SW6. |
| Error code: | 13.FF.FF |
| Display: | 13.FF.FF |
| Description: | A power on residual paper jam has occurred. This error has no specific sensor designated. It could be any sensor in the media feed path. |
| Remedy: | 1. Check the printer for a jam.2. Look for media present or obstructions in paper path. View event log to determine if other Jam errors are occurring and troubleshoot those errors.3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.4. Replace parts as determined by Sensor tests or obstructions. If sensor can not be replaced, elevate the issue for possible printer replacement. |
| Error code: | 13.WX.YZ |
| Display: | 13.WX.YZ Jams inside lower right door |
| Description: | A jam exists inside the lower right door. |
| Remedy: | Clear the jam. |
| Error code: | 20.00.00 |
| Display: | 20.00.00 Insufficient memory <device> |
| Description: | Insufficient memory: <Device> Event log error message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. |
| Remedy: | Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory. |
| Error code: | 21.00.00 |
| Display: | 21.00.00 Page Too Complex Event log error message 21.00.00. |
| Description: | Page Too Complex Event log error message 21.00.00. The product displays this message to indicate that the page decompression process was too slow for the product. |
| Remedy: | Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred. |
| Error code: | 30.01.01 |
| Display: | 30.01.01 |
| Description: | The flatbed cover sensor was interrupted. The scanner flatbed cover is open. Message appears only in the event log and is not posted on the control panel. The control panel will read Flatbed Cover Open. |
| Remedy: | No action necessary. This error message should automatically clear. If the error persists, open the Scanner Tests to test the flatbed cover sensor.1. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechanical functionality, using the scanner sensor test in the Administration / Troubleshooting / Diagnostics / Scanner Tests Menu.2. Check the connectors on the scanner control board (SCB) for loose connections.3. Replace the scanner control board (SCB).4. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.06 |
| Display: | 30.01.06 |
| Description: | Scanner Fan failure. Scanner fan error. The Copy, Fax and Send options will be grayed out or not present on the control panel and message will be posted in event log. |
| Remedy: | 1. Turn the product off, and then on again. 2. During the product initialization sequence, listen to the fan to determine if it is operating. 3. the error persists, turn the product off and then check the fan wire-harness connectors. 4. If the error persists, replace the scanner control board (SCB). 5. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.08 |
| Display: | 30.01.08 Home position error |
| Description: | Home position error The scanner optic failed to return to the home position. |
| Remedy: | 1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, run the scanner motor test under component test. Administration/ Troubleshooting/Scanner tests/Flatbed motor test 4. If issue still remains and firmware has been upgraded replace scanner control board (SCB). IMPORTANT: Check all cables on SCB for proper connection and seating before replacing any parts and test. 5. If the error persists, replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.41 |
| Display: | 30.01.41 Scanner error |
| Description: | Scanner error. The formatter lost connections with the SCB or communication was corrupted. |
| Remedy: | 1. Turn the product off, and then on. 2. Remove and reinstall the formatter making to verify it is properly seated. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. Verify that the scanner control board (SCB) has power. 6. Replace the scanner control board (SCB). 7. Replace the formatter. |
| Error code: | 30.01.43 |
| Display: | 30.01.43 Scanner memory failure |
| Description: | Scanner memory failure Scan memory error. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter. |
| Error code: | 30.01.44 |
| Display: | 30.01.44 |
| Description: | Copy processor (CPB) / scanner control board (SCB) communication error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner cable. 3. Upgrade the firmware. 4. If the error persists, turn the product off, and then re-seat the formatter. 5. If the error persists, replace the scanner control board (SCB) or the formatter. |
| Error code: | 30.01.45 |
| Display: | 30.01.45 |
| Description: | Internal copy processor board (CPB) communication error. CPB code assertion error for the copy processor board firmware. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the scanner control board (SCB). 5. If the error persists, replace the formatter. |
| Error code: | 30.01.46 |
| Display: | 30.01.46 Scanner Error |
| Description: | Scanner Error The firmware cannot find the copy processor board (CPB). |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the scanner control board (SCB). |
| Error code: | 30.03.14 |
| Display: | 30.03.14 |
| Description: | A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred. |
| Remedy: | This is an informational message, and no action is required. |
| Error code: | 30.03.20 |
| Display: | 30.03.20 |
| Description: | The copy processor board firmware cannot communicate with the PCA on the optical assembly. |
| Remedy: | 1. Turn the product off, and then on again. 2. Verify that the flat flexible cables (FFCs) between scanner and the SCB are connected and properly seated. 3. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.03.22 |
| Display: | 30.03.22 Scanner failure |
| Description: | Scanner failure. Front side illumination calibration failure. The scan module cannot see the illumination module, or marginal illumination. The optical assembly may not be parked under the calibration strip. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and then resolve those errors. 4. Check the scan module flat flexible cable (FFC) connection. 5. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.03.23 |
| Display: | 30.03.23 Scanner failure |
| Description: | Scanner failure. Flatbed alignment calibration error. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner. |
| Error code: | 30.03.30 |
| Display: | 30.03.30 Scanner Failure |
| Description: | Scanner Failure. Flatbed motor shutdown. The scanner control board cannot communicate with the flatbed scanner motor. |
| Remedy: | 1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Run diagnostics on the flatbed scanner to see if the scan bar moves. 4. Check the cable connection to the SCB. 5. Replace the scanner. |
| Error code: | 30.03.45 |
| Display: | 30.03.45 Scanner Error To continue turn off then on |
| Description: | Scanner Error To continue turn off then on. Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the Scanner control board (SCB). 4. Replace the scanner assembly. |
| Error code: | 31.01.47 |
| Display: | 31.01.47 Document feeder not detected |
| Description: | Document feeder not detected The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning. |
| Remedy: | 1. Turn the product off and then on. 2. If error persists, replace document feeder NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3). |
| Error code: | 31.03.30 |
| Display: | 31.03.30 Document feeder pick motor error |
| Description: | Document feeder pick motor error. The document feeder pick motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
| Error code: | 31.03.31 |
| Display: | 31.03.31 Document feeder motor stall |
| Description: | Document feeder motor stall. The document feeder feed motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to the scanner control board (SCB). 6. Replace the document feeder assembly. |
| Error code: | 31.03.32 |
| Display: | 31.03.32 |
| Description: | The document feeder de-skew motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to scanner control board (SCB) cables. 6. Replace the document feeder assembly. |
| Error code: | 31.08.A1 |
| Display: | 31.08.A1 |
| Description: | An initialization occurred after an abnormal product shutdown. |
| Remedy: | No action necessary. |
| Error code: | 31.08.A2 |
| Display: | 31.08.A2 |
| Description: | A normal shutdown has occurred. |
| Remedy: | No action necessary. |
| Error code: | 31.08.A3 |
| Display: | 31.08.A3 |
| Description: | A normal initialization has occurred. |
| Remedy: | No action necessary. |
| Error code: | 31.13.01 |
| Display: | 31.13.01 |
| Description: | Document feeder job error, pick error. Paper pick was initiated, but the page didn`t did not make it to the pick success sensor. |
| Remedy: | 1. Open the document feeder lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Clean the document feeder pick and feeder rollers and clean separation pad If worn or damage replace roller kit. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 8. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder. 9. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly. |
| Error code: | 31.13.02 |
| Display: | 31.13.02 |
| Description: | Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path. |
| Remedy: | 1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Clean the document feeder pick and feeder rollers and clean separation pad. If worn or damage replace roller kit. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the Paper-Path Sensor. If the sensor does not show functionality when tested, replace the sensor. 8. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly. |
| Error code: | 31.13.13 |
| Display: | 31.13.13 |
| Description: | The document feeder jam access door is open. |
| Remedy: | 1. Verify that the jam access cover is closed. 2. Verify that the flag is not broken off. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 4. Actuate the document feeder Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder assembly. IMPORTANT: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3). |
| Error code: | 31.13.14 |
| Display: | 31.13.14 |
| Description: | Document feeder job error, over current. This is a feed jam in the document feeder, and the motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).6. Re-seat the document feeder to the scanner control board (SCB).7. Replace the document feeder assembly. |
| Error code: | 31.13.15 |
| Display: | 31.13.15 |
| Description: | This is a duplex re-feed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex re-feed does not make it to the deskew sensor. |
| Remedy: | 1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder assembly. |
| Error code: | 32.1C.01 |
| Display: | 32.1C.01 |
| Description: | NVRAM backup/restore service backup started |
| Error code: | 32.1C.02 |
| Display: | 32.1C.02 |
| Description: | NVRAM backup/restore service restore started |
| Error code: | 32.1C.03 |
| Display: | 32.1C.03 |
| Description: | NVRAM backup/restore administrator backup started |
| Error code: | 32.1C.04 |
| Display: | 32.1C.04 |
| Description: | NVRAM backup/restore administrator restore started |
| Error code: | 32.1C.05 |
| Display: | 32.1C.05 |
| Description: | The restore job ticket was submitted with invalid credentials. There was an error during the creation, read, or write of the restore file. |
| Remedy: | Verify the credentials that were submitted. Check the domain, user name, and password. |
| Error code: | 32.1C.06 |
| Display: | 32.1C.06 |
| Description: | The backup job ticket was submitted with invalid credentials. |
| Remedy: | Verify the credentials that were submitted. Check the domain, user name, and password. |
| Error code: | 32.1C.07 |
| Display: | 32.1C.07 |
| Description: | Backup restore permissions error. |
| Remedy: | Retry the job. |
| Error code: | 32.1C.08 |
| Display: | 32.1C.08 |
| Description: | Not enough disk space to perform backup/restore or network share issue. There was an error during the creation, read, or write of the backup file. |
| Remedy: | • Retry the job. • Remove stored jobs and retry. • Use a larger capacity storage device. • Check the network share. Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings. |
| Error code: | 32.1C.09 |
| Display: | 32.1C.09 |
| Description: | Tried to restore a backup file that was not valid for this printer. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present. |
| Remedy: | Use a valid backup file. |
| Error code: | 32.1C.0A |
| Display: | 32.1C.0A |
| Description: | Backup file is invalid The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present. |
| Remedy: | Use a valid backup file. Reboot, and then observe the state of the printer. If the error persists, perform a partition clean from the Preboot menu. |
| Error code: | 32.1C.0B |
| Display: | 32.1C.0B |
| Description: | Backup is from newer version of FW than what is currently on the product |
| Error code: | 32.1C.0C |
| Display: | 32.1C.0C |
| Description: | Backup cancelled from the HP Embedded Web Server |
| Error code: | 32.1C.0D |
| Display: | 32.1C.0D |
| Description: | Backup/restore failed, auto-reboot failed, or the printer might be busy. |
| Remedy: | Reboot, and then retry the backup/restore. |
| Error code: | 32.1C.0E |
| Display: | 32.1C.0E |
| Description: | Backup/restore timeout while communicating with the formatter |
| Error code: | 32.1C.11 |
| Display: | 32.1C.11 |
| Description: | Backup/restore time-out while communicating with the engine. The backup was aborted because the printer is busy. |
| Remedy: | Wait until the printer is idle, and then try again. |
| Error code: | 32.1C.12 |
| Display: | 32.1C.12 |
| Description: | Backup/restore timeout while communicating with the disk |
| Error code: | 32.1C.13 |
| Display: | 32.1C.13 |
| Description: | Scheduled backup failure |
| Error code: | 32.1C.14 |
| Display: | 32.1C.14 |
| Description: | NVRAM restore timeout while communicating with the formatter |
| Error code: | 32.1C.17 |
| Display: | 32.1C.17 |
| Description: | NVRAM restore timeout while communicating with the engine |
| Error code: | 32.1C.18 |
| Display: | 32.1C.XX |
| Description: | Backup of copy subsystem failed |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.19 |
| Display: | 32.1C.XX |
| Description: | Backup of fax subsystem failed |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.1A |
| Display: | 32.1C.XX |
| Description: | Backup of digital send subsystem failed |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.1B |
| Display: | 32.1C.1B |
| Description: | Backup of print subsystem failed |
| Error code: | 32.1C.1C |
| Display: | 32.1C.1C |
| Description: | Backup of networking subsystem failed |
| Error code: | 32.1C.1E |
| Display: | 32.1C.XX |
| Description: | Restore of copy subsystem failed |
| Remedy: | Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 32.1C.1F |
| Display: | 32.1C.XX |
| Description: | Restore of fax subsystem failed |
| Remedy: | Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 32.1C.20 |
| Display: | 32.1C.XX |
| Description: | Restore of digital send subsystem failed |
| Remedy: | Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 32.1C.21 |
| Display: | 32.1C.21 |
| Description: | Restore of print subsystem failed |
| Error code: | 32.1C.22 |
| Display: | 32.1C.22 |
| Description: | Restore of networking subsystem failed |
| Error code: | 32.1C.23 |
| Display: | 32.1C.23 |
| Description: | Failed to restore address book subsystem. |
| Remedy: | Turn the product off, and then on and retry |
| Error code: | 32.1C.24 |
| Display: | 32.1C.24 |
| Description: | NVRAM backup/restore successful |
| Error code: | 32.1C.25 |
| Display: | 32.1C.XX |
| Description: | Reset of copy subsystem failed |
| Remedy: | Turn the product off then on and retry. |
| Error code: | 32.1C.26 |
| Display: | 32.1C.XX |
| Description: | Reset of fax subsystem failed |
| Remedy: | Turn the product off then on and retry. |
| Error code: | 32.1C.27 |
| Display: | 32.1C.XX |
| Description: | Reset of digital send subsystem failed |
| Remedy: | Turn the product off then on and retry. |
| Error code: | 32.1C.28 |
| Display: | 32.1C.28 |
| Description: | Reset of print subsystem failed |
| Error code: | 32.1C.29 |
| Display: | 32.1C.29 |
| Description: | Reset of networking subsystem failed |
| Error code: | 32.1C.2B |
| Display: | 32.1C.2B |
| Description: | Reset formatter timeout |
| Error code: | 32.1C.2E |
| Display: | 32.1C.2E |
| Description: | The restore was aborted because the printer is busy. |
| Remedy: | Wait until the printer is idle, and then try again. Turn the printer off then on, and then retry. |
| Error code: | 32.1C.2F |
| Display: | 32.1C.2F |
| Description: | Reset failure. |
| Remedy: | Turn the printer off then on, and then retry. |
| Error code: | 32.21.00 |
| Display: | 32.21.00 |
| Description: | Corrupt firmware in external accessory |
| Remedy: | Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu |
| Error code: | 33.01.01 |
| Display: | 33.01.01 |
| Description: | Recover occurred |
| Error code: | 33.01.02 |
| Display: | 33.01.02 |
| Description: | Initial save occurred |
| Error code: | 33.01.03 |
| Display: | 33.01.03 |
| Description: | Save/recover status OK |
| Error code: | 33.01.04 |
| Display: | 33.01.04 |
| Description: | A table from the ICB could not be found in the current firmware. The table data was ignored. |
| Remedy: | This is an informational message, and no action is required. |
| Error code: | 33.01.05 |
| Display: | 33.01.05 |
| Description: | A table from the ICB has different data than the table with a matching ID in the current firmware. The table data was ignored. |
| Remedy: | This is an informational message, and no action is required. |
| Error code: | 33.02.01 |
| Display: | 33.02.01 Used board/disk installed |
| Description: | Used board/disk installed Used board disk installed. An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost. |
| Remedy: | 1. Reinstall the used board or disk back into its original printer. 2. To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button. |
| Error code: | 33.02.02 |
| Display: | 33.02.02 |
| Description: | Save/recover disabled (one or both disabled) |
| Error code: | 33.02.03 |
| Display: | 33.02.03 |
| Description: | Save/recover disabled (product functions normally) |
| Error code: | 33.03.01 |
| Display: | 33.03.01 |
| Description: | The controller encountered an unexpected data length for the Storage ID value. |
| Remedy: | Turn the product power off, and then on again. If the error persists, please escalate this problem to your Global Business unit (return the product ICB to the Global Business unit with a full diagnostic log from the product). |
| Error code: | 33.03.02 |
| Display: | 33.03.02 |
| Description: | The controller encountered an unexpected data length value for the engine to recover the DCC NVRAM value. |
| Remedy: | Turn the product power off, and then on again. If the error persists, please escalate this problem to your Global Business unit (return the product ICB to the Global Business unit with a full diagnostic log from the product). |
| Error code: | 33.WX.YZ |
| Display: | 33.WX.YZ Used board/disk installed |
| Description: | An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost. |
| Remedy: | • To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. • To delete the data on the board or disk and continue, touch the OK button. |
| Error code: | 40.00.01 |
| Display: | 40.00.01 USB I/O buffer overflow To continue, touch “OK” |
| Description: | USB I/O buffer overflow To continue, touch “OK” The USB buffer has overflowed. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration. |
| Error code: | 40.00.02 |
| Display: | 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” |
| Description: | Embedded I/O buffer overflow To continue, touch “OK” The product has experienced a JetDirect buffer overflow. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost).2. Check the host configuration. |
| Error code: | 40.00.03 |
| Display: | 40.00.03 EIO <X> buffer overflow To continue, touch “OK” |
| Description: | EIO <X> buffer overflow To continue, touch “OK” Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use. |
| Remedy: | Touch the OK button to print the transferred date (some data might be lost). |
| Error code: | 40.00.04 |
| Display: | 40.00.04 EIO <X> bad transmission To continue, touch “OK” |
| Description: | EIO <X> bad transmission To continue, touch “OK” The connection between the product and the USB device has been broken. |
| Remedy: | 1. Touch the OK button to clear the error message and continue printing.2. Remove, and then reinstall the USB device. |
| Error code: | 40.00.05 |
| Display: | 40.00.05 Embedded I/O bad transmission To continue, touch “OK” |
| Description: | Embedded I/O bad transmission To continue, touch “OK” The USB device has been removed. |
| Remedy: | 1. Touch the OK button to clear the error message (data will be lost).2. Install the USB device. |
| Error code: | 40.08.0X |
| Display: | 40.08.0X USB storage accessory removed |
| Description: | USB storage accessory removed X = 0 or 1; information code. Secure file erase is enabled. |
| Remedy: | No action necessary. |
| Error code: | 40.0X.05 |
| Display: | 40.0X.05 USB storage accessory removed |
| Description: | USB storage accessory removed X = 1, 2, 3, 5, or 6; information code. The USB storage accessory was removed. |
| Remedy: | No action necessary. |
| Error code: | 41.03.YZ |
| Display: | 41.03.YZ Unexpected size in tray <X> |
| Description: | Unexpected size in tray <X> The product detected a different paper size than expected. Y = Type, Z = Tray• Y = 0 Size mismatch. Detected media is longer or shorter than expected.• Y = A Size mismatch. Detected media too long.• Y = B Size mismatch. Detected media too short.• Y = C Size mismatch. Inter-page gap error.• Z = D Source is the duplexer.• Z = 1 Source is Tray 1.• Z = 2 Source is Tray 2.• Z = 3 Source is Tray 3. |
| Remedy: | 1. Touch OK to use another tray.2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.4. If the issue persists, replace the Mech kit. |
| Error code: | 41.05.YZ |
| Display: | 41.05.YZ Unexpected type in tray <X> |
| Description: | The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: Photo Media (1, 2, or 3) • Z = 1: Auto Sense (Normal) • Z = 2: Normal (typed not from Auto Sense) • Z = 3: Light media 1, 2, or 3 mode • Z = 4: Heavy media 1 • Z = 5: Heavy media 2 • Z = 6: Heavy media 3 • Z = 7: Glossy media 1 • Z = 8: Glossy media 2 • Z = 9: Glossy media 3 • Z = A: Glossy film • Z = B: OHT • Z = C: Label • Z = D: Envelope 1, 2, or 3 mode • Z = E: Rough • Z = F: Other mode |
| Remedy: | 1. Load the tray with the size and type of paper indicated, or use another tray if available.2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.3. Check all application and printer settings to make sure that the Type setting is correct.4. Clean the Media sensor.5. If the error persists, elevate issue for printer replacement. |
| Error code: | 41.WX.YZ |
| Display: | 41.WX.YZ Error |
| Description: | A printer error has occurred. WX = • 02: Beam detected misprint error • 06: ITB top detection error • 07: Paper transportation error • 08: Optional input source delay • 09: Sub-thermistor abnormally high temperature • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV Y = fuser mode • 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode Z = source tray • 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer |
| Remedy: | 1. To clear message, press the OK button. 2. If the message reappears, turn the product off and then on. 3. If the error persists, replace the DC controller PCA. |
| Error code: | 47.00.00 |
| Display: | 47.00.00 |
| Description: | Print Notification Provider internal error. |
| Remedy: | Turn the product off, and then on again. Re-send the print job. |
| Error code: | 47.00.XX |
| Display: | 47.00.XX |
| Description: | Back channel internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.01.XX |
| Display: | 47.01.XX |
| Description: | Image transformer internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.02.XX |
| Display: | 47.02.XX |
| Description: | Job parser internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.03.XX |
| Display: | 47.03.XX |
| Description: | Print job internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.04.XX |
| Display: | 47.04.XX |
| Description: | Print spooler 9100 internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.05.00 |
| Display: | 47.05.00 |
| Description: | Print spooler framework internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.06.XX |
| Display: | 47.06.XX |
| Description: | Print application internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 49.XX.YY |
| Display: | 49 Error, Turn off then on |
| Description: | Error To continue turn off then on A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product`s power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, gHP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent). |
| Error code: | 50.1X.YZ |
| Display: | 50.1X.YZ Fuser Error |
| Description: | Low fuser temperature. Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn the printer off. 2. Remove the fuser. Check the connector (J290–291) between the fuser and the printer. If it is damaged, replace the fuser. 3. Reconnect the connector (J132 and J152) on the DC Controller PCA. 4. If the error persists, replace the fuser power supply assembly. 5. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.2X.YZ |
| Display: | 50.2X.YZ Fuser Error |
| Description: | Fuser warm up failure. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn printer power off and then back on again. 2. If the error returns, unplug the device from any power-strips or uninterrupted power supplies and plug directly in to a wall socket. 3. If error returns, power off the unit and wait till fuser has cooled. 4. Remove the fuser and check fuser for damage or obstructions. Reinstall or replace fuser as needed. 5. Check the connector (J132 and J152) between the fuser and the DC controller PCA. 6. If the error persists, replace the fuser and then replace the fuser power supply assmebly if needed or if the fuser has already been replaced. 7. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.3X.YZ |
| Display: | 50.3X.YZ Fuser Error |
| Description: | High Fuser temperature. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Reinstall the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser. 2. Check the connector (J132 and J152) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the fuser power supply assembly. 5. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.4X.YZ |
| Display: | 50.4X.YZ Fuser Error |
| Description: | Drive circuit fault. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Check the power source. Make sure the power source meets printer requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect connectors (J132 and J152) on the DC controller PCA. 3. If the error persists, replace the fuser power supply assembly. 4. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.6X.YZ |
| Display: | 50.6X.YZ Fuser Error |
| Description: | Fuser error. Fuser open error. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Ensure the media type and fuser mode are correctly set for the paper being used. 2. turn the printer off. remove the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser. 3. Reinstall the fuser and turn the printer back on. 4. Reconnect connectors (J132 and J152) on the DC controller PCA. 5. Replace the fuser. 6. If the error persists, replace the power supply unit. |
| Error code: | 50.7X.YZ |
| Display: | 50.7X.YZ Fuser Error |
| Description: | Fuser Pressure release failure. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn printer power off and then back on again. 2. Resend job. 3. If error returns, power off the unit and wait till fuser cooled. 4. Remove fuser and check fuser for damage or obstructions. 5. Re-Install fuser and test. 6. If the error persists, replace the fuser assembly. |
| Error code: | 50.8X.YZ |
| Display: | 50.WX.YZ Fuser error To continue turn off then on |
| Description: | Low fuser temperature 2 The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting. Fuser Modes • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough Sleep States • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off |
| Remedy: | 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the product power source. Make sure that the power source meets product requirements. Make sure that the product is the only device using the circuit. 4. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 5. If the product has been serviced previously, check the connectors (J219 and J206) on the DC controller PCA and the connectors (J90 and J91) on the power line between the low voltage power supply assembly and the fuser. 6. If the issue persists, replace the fuser. 7. If the issue persists, replace the low voltage power supply assembly. |
| Error code: | 50.9X.YZ |
| Display: | 50.9X.YZ Fuser Error |
| Description: | Low fuser temp error. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn printer power off and then back on again. 2. Ensure media type and fuser mode are correct for media being used. 3. If error returns, power off the unit and wait till fuser cooled. 4. Remove fuser and check fuser for damage or obstructions. 5. Re-Install fuser and test. 6. If the error persists, replace the fuser assembly. 7. If error returns, replace the power supply unit. 8. If error returns, replace the DC controller PC board assembly. |
| Error code: | 50.AX.YZ |
| Display: | 50.WX.YZ Fuser error To continue turn off then on |
| Description: | Low fuser temperature 3 The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting. Fuser Modes • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough Sleep States • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off |
| Remedy: | 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the product power source. Make sure that the power source meets product requirements. Make sure that the product is the only device using the circuit. 4. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 5. If the issue persists, replace the fuser. |
| Error code: | 50.BX.YZ |
| Display: | 50.WX.YZ Fuser error To continue turn off then on |
| Description: | W = B: High fuser temperature 3 The product experienced a fuser error. • W = fuser error code • X = fuser mode - 0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or Auto-sense - 1: Auto sense (Normal special case distinguished from typed Normal) - 2: Normal, typed (not Auto sense) - 3: Light paper 1, 2, or 3, typed or Auto sense - 4: Heavy paper 1, typed or Auto sense - 5: Heavy paper 2, typed or Auto sense - 6: Heavy paper 3, typed or Auto sense - 7: Glossy paper 1, typed or Auto sense - 8: Glossy paper 2, typed or Auto sense - 9: Glossy paper 3, typed or Auto sense - A: Glossy film, typed or Auto sense - B: Transparency, typed or Auto sense - C: Label - D: Envelope1, Envelope2, or Envelope3 - E: Rough (designated paper 1), typed or Auto sense - F: Reserved for future fuser mode • Y = previous product sleep state • Z = next product sleep state - 0: Printing - 1: Standby level 1 (no temperature control) - 2: Standby level 2 (high temperature control) - 3: Standby level 3 (middle temperature control) - 4: Standby level 4 (low temperature control) - 5: Middle sleep - 6: Deep sleep - F: Off |
| Remedy: | 1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the print driver. Making sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 4. If the error persists, replace the fuser. |
| Error code: | 51.00.10 |
| Display: | 51.00.10 |
| Description: | Laser/scanner error. Laser Scanner beam detect error. |
| Remedy: | 1. Reconnect connector (J811/J851) on the laser/scanner. 2. Reconnect connectors (J161) on the DC controller. 3. If the error persists, replace the laser/scanner. |
| Error code: | 51.00.19 |
| Display: | 51.00.19 Laser Scanner Error - Laser malfunction Sens |
| Description: | A printer laser scanner error occurred. |
| Remedy: | 1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller. |
| Error code: | 51.00.20 |
| Display: | 51.00.20 Laser Scanner Error - Laser malfunction Sens |
| Description: | A printer laser scanner error occurred. |
| Remedy: | 1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller. |
| Error code: | 52.00.00 |
| Display: | 52.00.00 Scanner Startup error |
| Description: | A printer laser scanner startup error occurred. |
| Remedy: | 1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller. |
| Error code: | 52.00.20 |
| Display: | 52.00.20 Scanner Rotation error |
| Description: | A printer laser scanner rotation error occurred. |
| Remedy: | 1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller. |
| Error code: | 52.04.00 |
| Display: | 52.<XX>.00 Error To continue turn off then on |
| Description: | The laser scanner experienced a startup error. Laser scanner motor startup error |
| Remedy: | 1. Perform the laser scanner component tests in the Troubleshooting menu. 2. Check the connectors (J1900 and J801) on the laser scanner driver PCA and the connector (J71) on the DC controller PCA. 3. If the error persists, replace the laser scanner. |
| Error code: | 52.05.00 |
| Display: | 52.<XX>.00 Error To continue turn off then on |
| Description: | The laser scanner experienced a startup error. Laser scanner rotation error |
| Remedy: | 1. Perform the laser scanner component tests in the Troubleshooting menu. 2. Check the connectors (J1900 and J801) on the laser scanner driver PCA and the connector (J71) on the DC controller PCA. 3. If the error persists, replace the laser scanner. |
| Error code: | 54.00.03 |
| Display: | 54.00.03 (EVENT LOG ONLY) |
| Description: | Environmental sensor abnormality warning |
| Remedy: | 1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector from tray 1 to the environment sensor and the connector (J223) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 4. If the error persists, replace the right door assembly. |
| Error code: | 54.00.04 |
| Display: | 54.XX.YY Error |
| Description: | A sensor error has occurred. Engine temperature sensor 1 abnormality warning |
| Remedy: | 1. Turn the product off and then on. |
| Error code: | 55.XX.YY |
| Display: | 55.XX.YY DC CONTROLLER ERROR |
| Description: | A temporary printing error occurred. |
| Remedy: | 1. Turn the product off and then on. 2. Remove any third-party memory or USB device, and then turn the product off and then on. 3. Remove and then reinstall the formatter. 4. If the error persists, remove the formatter and perform an engine test. If the engine test page fails to print, replace the DC controller. If the engine test page prints, replace the formatter. |
| Error code: | 56.00.YY |
| Display: | 56.00.YY Error |
| Description: | Optional paper trays communication error occurred. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, reseat the optional paper trays (HCO and HCI).. 3. Check the input connectors for damage. If a connector is damaged, replace the connector. |
| Error code: | 57.00.01 |
| Display: | 57.00.01 to.continue.off.on |
| Description: | Main fan (FM1) failure. |
| Remedy: | 1. Turn the printer off, and then on. Listen for fan noise on the right side of the printer. If no noise is heard, replace the main fan (FM1). 2. If the fan has been removed or replaced, check the connector (J372 and J341) on the High voltage PCA and (J133) on the DC controller PCA. 3. If the error persists, replace the main fan (FN101). |
| Error code: | 57.00.02 |
| Display: | 57.00.02 to.continue.off.on |
| Description: | Sub fan (FM2) failure. |
| Remedy: | 1. Turn the printer off, and then back on. Listen for fan noise coming from the left side of the printer. The fan should turn on approximately 1.5 minutes after power on. 2. If no noise is heard, replace fan FM2. 3. If the fan has been removed or replaced, check connector J661 on the sub fan and J147 on the DC Controller. |
| Error code: | 57.00.03 |
| Display: | 57.00.03 Error To continue turn off then on |
| Description: | Rear delivery fan (FM-3B) malfunction (M830 only) |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper back of the product. 3. If no noise is heard, make sure that the connectors (J1453B and J1451B) on the intermediate PCA and connector (J205) on the DC controller are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly.. |
| Error code: | 58.00.02 |
| Display: | 58.00.02 Error |
| Description: | Environmental sensor (TH3) failure. |
| Remedy: | 1. Turn the product off and then back on. 2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 3. Reconnect the intermediate connector (J199) on the environmental sensor. 4. If the error persists, replace the environmental sensor (TH3). |
| Error code: | 58.00.04 |
| Display: | 58.00.04 Error |
| Description: | The printer experienced a low voltage power supply unit malfunction. |
| Remedy: | 1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. If error persists, replace the power supply unit. |
| Error code: | 59.00.00 |
| Display: | 59.00.00 or 59.00.10 Error |
| Description: | Feed motor (M101) failure (start-up or rotational). |
| Remedy: | 1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101). |
| Error code: | 59.00.20 |
| Display: | 59.00.YY Error - To.continue.off.on |
| Description: | A motor error has occurred. • YY = Motor |
| Remedy: | Feed motor (M2) failure). 1. Reconnect the connector (J711) on the feed motor and the connector (J171) on the DC controller PCA. 2. Use the feed motor (M2) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M2). |
| Error code: | 59.00.30 |
| Display: | 59.00.YY Error - To.continue.off.on |
| Description: | A motor error has occurred. • YY = Motor |
| Remedy: | Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1. |
| Error code: | 59.00.40 |
| Display: | 59.00.YY Error - To.continue.off.on |
| Description: | A motor error has occurred. • YY = Motor |
| Remedy: | Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1. |
| Error code: | 59.05.50 |
| Display: | 59.05.50 |
| Description: | A printer motor error occurred. Main motor error. Drum motor start up error |
| Remedy: | 1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l |
| Error code: | 59.05.60 |
| Display: | 59.05.60 |
| Description: | A printer motor error occurred. Main motor error. Drum motor rotation error |
| Remedy: | 1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l |
| Error code: | 60.00.02 |
| Display: | 60.00.02 Tray 2 lifting error |
| Description: | Lifter driver assembly Tray 2 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 2 paper (PS1409 and PS1410) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 2). |
| Error code: | 60.00.03 |
| Display: | 60.00.03 Tray 3 lifting error |
| Description: | Lifter driver assembly Tray 3 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 3 paper (PS1411 and PS1412) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 3).e d |
| Error code: | 60.00.04 |
| Display: | 60.00.04 Tray 4 lifting error |
| Description: | Lifter driver assembly Tray 4 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 4 paper (PS3101 and PS3103) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3005) on the HCI controller PCA J906. 4. If the error persists, replace the lifter drive assembly (Tray 4).y (T |
| Error code: | 60.00.05 |
| Display: | 60.00.05 Tray 5 lifting error |
| Description: | Lifter driver assembly Tray 5 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 5 paper (PS3201 and PS3203) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3015) on the HCI controller PCA J917. 4. If the error persists, replace the lifter drive assembly (Tray 5). |
| Error code: | 60.00.06 |
| Display: | 60.00.0Y Tray <Y> lifting error |
| Description: | The indicated tray has not lifted into the paper feed position. Media input Tray 5 lift-up motor (M82) failure or media input Tray 6 lift-up motor (M92) failure NOTE: The Tray 5 and Tray 6 motors, sensors, and connectors numbers depend on the input device configuration. |
| Remedy: | 1. Use the Tray 5 paper surface sensor (SR82) or Tray 6 paper surface sensor (SR92) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 2. Open and close Tray 5 or Tray 6 and listen at the back of the product for the sound of the lifter motor (M82 or M92) operating. If it does not operate, replace the lifter drive assembly. 3. If the product has been serviced, check the connector (J2003) on the paper feeder controller PCA, the intermediate connector (J702), and the connector (J2006) on the paper feeder controller PCA. TIP: Check the connector (J2006) on the paper feeder controller PCA associated with the tray. 4. If the error persists, replace the cassette tray. |
| Error code: | 60.00.11 |
| Display: | 60.00.0Y Tray <Y> lifting error |
| Description: | Tray lift motors error Lifter motor failure (M7) |
| Remedy: | 1. Turn the product off, and then on. 2. Check the connector (J141) on the DC controller PCA. 3. Check the connector (J78) on the lifter motor (M7). 4. Use the Cassette lifter sensor sensor (SR9) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 5. If the error persists, replace the lifter drive assembly. |
| Error code: | 60.10.0Y |
| Display: | 60.10.0Y Media input source <Y> pickup mechanism malfunction |
| Description: | 60.10.01 Media input source 1 pickup mechanism malfunction • 60.10.02 Media input source 2 pickup mechanism malfunction • 60.10.03 Media input source 3 pickup mechanism malfunction • 60.10.04 Media input source 4 pickup mechanism malfunction • 60.10.05 Media input source 5 pickup mechanism malfunction • 60.10.06 Media input source 6 pickup mechanism malfunction |
| Remedy: | 1. Turn the product off, and then on again. 2. Use the paper pick-up motor (M1, M4, M5, M92, M3301, M3304) test in the Component test to verify that the pickup motor is properly functioning. If the pickup motor is not functioning, replace the paper pick-up assembly. NOTE: Trays 4-6 motor numbers depend on the input device configuration. |
| Error code: | 62.00.00 |
| Display: | 62.00.00 To continue turn off the on. |
| Description: | Internal system failure. |
| Remedy: | Turn the printer off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk. |
| Error code: | 66.80.02 |
| Display: | 66.80.02 |
| Description: | Jogger malfunction. In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor. |
| Remedy: | 1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032. 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA. |
| Error code: | 66.80.03 |
| Display: | 66.80.03 |
| Description: | Stapler malfunction M105 Stapler mobility motor |
| Remedy: | Control panel diagnostics: M105-Staple Motor (Staple-Shift Motor) and PI110-Stapler Home Sensor (Stapler Home Position Sensor). 1. Test the upper stapler-shift motor M105 by using the finisher component test from the controlpanel display. • If the stapler unit moves correctly, proceed to the next step. • If the stapler unit does not move correctly or moves erratically, perform the following steps: a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary. b. Check the FFC connectors and cable mounting areas. c. If the error persists, replace the stapler assembly. 2. Test the stapler-shift home-position sensor PI110 using the finisher component test from the product control panel. • If the sensor does not change state when the stapler unit is moved from the home position, perform the following steps: a. Make sure that the sensor is securely fastened to the chassis. b. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust band debris. c. Make sure that connector J5 and J6 on the stacker controller PCA is fully seated and not damaged. Check the wiring at the sensor. d. If the error persists, replace the stapler assembly. NOTE: The stapler assembly includes the stapler-shift home position sensor PI110, stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC). |
| Error code: | 66.80.19 |
| Display: | 66.80.19 Output accessory failure To continue turn off then on |
| Description: | Self-priming malfunction. Not able to complete self-priming after 11 attempts. |
| Remedy: | 1. Turn the power off. 2. Make sure that the external paper handling accessory is clear of all packing materials and other obstructions. 3. Turn the power on. 4. If the error persists, replace the stapler assembly. |
| Error code: | 66.80.33 |
| Display: | 66.80.33 |
| Description: | Output roller malfunction |
| Remedy: | Turn the product off, and then on. |
| Error code: | 69.11.YY |
| Display: | 69.11.YY Error To continue turn off then on |
| Description: | Duplexer error |
| Remedy: | Turn the product off, and then on. If the error persists, replace the duplexer. |
| Error code: | 70.00.00 |
| Display: | 70.00.00 Error To continue turn off then on |
| Description: | DC controller failure. |
| Remedy: | 1. Turn the printer off, and then on.2. If the error persists, replace the DC controller. |
| Error code: | 80.0X.YY |
| Display: | 80.0X.YY Embedded Jetdirect Error |
| Description: | An Embedded HP JetDirect print server critical error has occurred. • 80.01.80: (event log) No heartbeat • 80.01.81: (event log) Reclaim timeout • 80.01.82: (event log) Invalid data length • 80.01.8B: (event log) Invalid max outstanding packet header field • 80.01.8C: (event log) Invalid channel mapping response • 80.03.01: (event log) No PGP buffers • 80.03.02: (event log) Channel table full • 80.03.03: (event log) Producer index not reset • 80.03.04: (event log) Consumer index not reset • 80.03.05: (event log) Queue position size too small • 80.03.06: (event log) Transport overflow • 80.03.07: (event log) No overflow packets • 80.03.08: (event log) Invalid identify response • 80.03.09: (event log) Invalid channel map return status • 80.03.10: (event log) Invalid reclaim return status • 80.03.12: (event log) Datagram invalid buffer • 80.03.13: (event log) Max stream channels • 80.03.14: (event log) Max datagram channels • 80.03.15: (event log) Card reset failed • 80.03.16: (event log) Self-test failure • 80.03.17: (event log) Unknown PGP packet • 80.03.18: (event log) Duplicate I/O channel |
| Remedy: | 1. Turn the printer off, and then on.2. Remove the RJ45 cable.3. Turn the printer off, and then on.4. Reconnect the RJ45 cable.5. If the error persists, replace the formatter. |
| Error code: | 81.WX.00 |
| Display: | 81.WX.00 Wireless Network Error |
| Description: | Wireless Network Error To continue turn off then on A wireless network component on the product has failed. 81.02.00 Wireless network Event 81.07.00 Internal Wireless Networking event |
| Remedy: | 1. Turn the product off then on. 2. Turn the product off, reseat the wireless network component and turn the product back on. 3. If error persists, replace the wireless network component. |
| Error code: | 81.WX.YZ |
| Display: | 81.WX.YZ Embedded JetDirect Error |
| Description: | Embedded Jetdirect Error To continue turn off then on The product experienced an embedded HP Jetdirect print server critical error. 81.01.00 EIO Event 81.03.00 Access Point Wireless Network event 81.04.00 JetDirect inside Network event 81.06.00 Internal EIO Networking event 81.08.00 Internal Access Point Wireless Network event 81.09.00 Internal JetDirect inside Network event |
| Remedy: | 1. Turn the product off then on.2. Turn the product off, reseat the EIO accessory and turn the product back on.3. If error persists replace the formatter. |
| Error code: | 81.YY.YY |
| Display: | 81.YY.YY EIO Error |
| Description: | An external I/O card has failed on the product. |
| Remedy: | 1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory, and then turn the product on. 3. If the error persists, replace the EIO card. |
| Error code: | 98.00.01 |
| Display: | 98.00.01 Corrupt data in firmware volume |
| Description: | Data corrupt has occurred in the firmware volume. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume |
| Error code: | 98.00.02 |
| Display: | 98.00.02 Corrupt data in the solutions volume |
| Description: | Corrupt data in the solutions volume Data corruption has occurred in the solutions volume. |
| Remedy: | 1. Turn the product off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware. |
| Error code: | 98.00.03 |
| Display: | 98.00.03 Corrupt data in the configuration volume |
| Description: | Corrupt data in the configuration volume Data corrupt has occurred in the configuration volume. |
| Remedy: | 1. Turn the product off, and then on.2. Download the firmware again, and then attempt the upgrade again.3. Use the Clean Disk item in the Preboot menu.4. Reload the firmware. |
| Error code: | 98.00.04 |
| Display: | 98.00.04 Corrupt data in the job data volume |
| Description: | Corrupt data in the job data volume Data corrupt has occurred in the job data volume. |
| Remedy: | 1. Turn the product off, and then on.2. Rerun the file erase function. |
| Error code: | 98.00.0X |
| Display: | 98.00.0X Corrupt data in X volume |
| Description: | Data corruption has occurred in the firmware volume. • 98.00.01 Corrupt data in firmware volume Reinstall firmware • 98.00.02 Corrupt data in solutions volume Re-install accessory solutions • 98.00.03 Corrupt data in configuration volume Re-configure the product • 98.00.04 Corrupt data in job data volume All job data was erased |
| Error code: | 99.00.01 |
| Display: | 99.00.01 Upgrade not performed file is corrupt |
| Description: | Upgrade not performed file is corrupt A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image). |
| Remedy: | Download the RFU file, and then attempt the upgrade again. |
| Error code: | 99.00.02 |
| Display: | 99.00.02 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.03 |
| Display: | 99.00.03 Upgrade not performed error writing to disk |
| Description: | Upgrade not performed error writing to disk A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, run the Clean Disk process from the Preboot menu. You will need to download the firmware from the Preboot menu.3. If the error persists, replace the hard disk. |
| Error code: | 99.00.04 |
| Display: | 99.00.04 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.05 |
| Display: | 99.00.05 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading image data. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.06 |
| Display: | 99.00.06 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.07 |
| Display: | 99.00.07 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.08 |
| Display: | 99.00.08 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading image data. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.09 |
| Display: | 99.00.09 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.10 |
| Display: | 99.00.10 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.11 |
| Display: | 99.00.11 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.12 |
| Display: | 99.00.12 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.13 |
| Display: | 99.00.13 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.14 |
| Display: | 99.00.14 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The file is invalid. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.2X |
| Display: | 99.00.2X |
| Description: | There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. •99.00.20 (event log) The bundle is not for this product.•99.00.21 (event log) The bundle is not signed with the correct signature, or the signature is invalid.•99.00.22 (event log) The bundle header version is not supported by this firmware.•99.00.23 (event log) The package header version is not supported by this firmware.•99.00.24 (event log) The format of the bundle is invalid.•99.00.25 (event log) The format of the package is invalid.•99.00.26 (event log) A CRC32 check did not pass.•99.00.27 (event log) An I/O error occurred while downloading the bundle. |
| Remedy: | 99.00.27 only:1. Turn the product off, and then on.2. Resend the firmware upgrade.3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server). |
| Error code: | 99.01.XX |
| Display: | 99.01.XX |
| Description: | A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same.•99.01.00•99.01.10•99.01.20•99.01.21 |
| Remedy: | Reload the firmware. |
| Error code: | 99.02.01 |
| Display: | 99.02.01 |
| Description: | Firmware installation was successful. |
| Remedy: | No action necessary. |
| Error code: | 99.02.09 |
| Display: | 99.02.09 |
| Description: | Firmware upgrade cancelled by user. |
| Remedy: | No action necessary. |
| Error code: | 99.09.60 |
| Display: | 99.09.60 Unsupported disk |
| Description: | Unsupported disk This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product. |
| Remedy: | Install the correct hard disk for this product. |
| Error code: | 99.09.61 |
| Display: | 99.09.61 Unsupported disk |
| Description: | Unsupported disk This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk. |
| Remedy: | Access the Preboot menu, and then select Lock Disk to lock the disk. |
| Error code: | 99.09.62 |
| Display: | 99.09.62 Unknown disk |
| Description: | Unknown disk This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device. |
| Remedy: | Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk. |
| Error code: | 99.09.63 |
| Display: | 99.09.63 Incorrect disk |
| Description: | Incorrect disk This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted. |
| Remedy: | Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product. |
| Error code: | 99.09.64 |
| Display: | 99.09.64 Disk Nonfunctiona |
| Description: | Disk malfunction A fatal hard disk failure has occurred. |
| Remedy: | Replace the hard disk. |
| Error code: | 99.09.65 |
| Display: | 99.09.65 Disk data error |
| Description: | Disk data error Disk data corruption has occurred. |
| Remedy: | Use the Clean Disk procedure from the Preboot menu, and then resend the RFU. |
| Error code: | 99.09.66 |
| Display: | 99.09.66 No boot device. |
| Description: | No disk installed A disk drive is not installed in the product. |
| Remedy: | 1. Install a compatible hard disk drive.2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected correctly.3. If the error persists, replace the hard disk drive. |
| Error code: | 99.09.67 |
| Display: | 99.09.67 Disk is not bootable please download firmware |
| Description: | Disk is not bootable please download firmware This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu. |
| Remedy: | 1. Press any button to continue to the main Preboot menu.2. Press the Help button to see the help text for the error.3. Select the Administration menu. NOTE: If there is a password assigned to the administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product. |
| Error code: | 99.09.68 |
| Display: | 99.09.68 |
| Description: | The secondary encrypted disk has been removed from this device. |
| Remedy: | Reinstall the secondary encrypted storage device. |
| Error code: | 99.XX.YY |
| Display: | 99.XX.YY |
| Description: | A message of this form indicates a firmware installation error. |
| Remedy: | Reload the firmware. |
