HP LaserJet Enterprise M630z
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Снят с производства
Тип устройства
МФУ
Технология печати
лазерная
Макс. формат
A4
Число страниц в месяц
250000
Скорость печати
A4
57
Цветность печати
черно-белая
Общие характеристики |
|
|---|---|
Технология печати |
лазерная |
Цветность печати |
|
Тип |
лазерный/светодиодный |
Макс. формат |
A4 |
Размещение |
настольный |
Телефон |
|
Печать фотографий |
|
Число страниц в месяц |
250 000 |
Копир |
|
Факс |
|
Тип устройства |
МФУ |
Сканер |
|
Область применения |
большой офис |
Принтер |
|
Двусторонняя печать |
|
Прямая печать |
|
Печать без полей |
|
Пигментные чернила |
|
Макс, разрешение для ч/б печати |
|
| По X | 1 200 |
| По Y | 1 200 |
Скорость ч/б печати |
|
| A4 | 57 |
Время выхода первого отпечатка |
|
| Ч/б | 8,5 |
Копир |
|
Макс, количество копий за цикл |
9 999 |
Шаг масштабирования |
0,01 |
Значение масштаба |
|
| Минимальное | 0,25 |
| Максимальное | 4 |
Макс, разрешение (ч/б) |
|
| По X | 600 |
| По Y | 600 |
| По Y | 300 |
| По X | 300 |
Сканер |
|
Устройство автоподачи оригиналов |
двустороннее |
Емкость устройства автоподачи оригиналов |
100 |
Слайд-адаптер |
|
Отправка изображения по e-mail |
|
Макс. формат оригинала |
A4 |
Тип сканера |
планшетный/протяжный |
Глубина цвета |
24 бит |
Оттенки серого |
256 |
Стандарт TWAIN |
|
Стандарт WIA |
|
Макс, размер сканирования |
|
| По X | 216 |
| По Y | 356 |
Разрешение сканера |
|
| По Х | 600 |
Скорость сканирования |
|
| Ч/б | 60 |
| Цветн, | 45 |
Расходные материалы |
|
Количество картриджей |
1 |
Ресурс ч/б картриджа/тонера |
10 500 |
Печать на: |
|
| Матовой бумаге |
|
| Глянцевой бумаге |
|
| Карточках |
|
| Пленках |
|
| Этикетках |
|
| Конвертах |
|
| Рулоне |
|
| Фотобумаге |
|
| CD/DVD |
|
Плотность бумаги |
|
| Минимальная | 60 |
| Максимальная | 200 |
Факс |
|
Цветной |
|
Макс, скорость передачи данных |
330,6 Кбит/с |
PC Fax |
|
Телефон |
|
Спикерфон |
|
Стандарт DECT |
|
Автоответчик |
|
Caller ID |
|
АОН |
|
Беспроводная трубка |
|
Проводная трубка |
|
Языки управления |
|
| PPDS |
|
| PCL 5c |
|
| PostScript 2 |
|
| PostScript 3 |
|
| PostScript |
|
| PCL 5e |
|
| PCL 6 |
|
|
|
|
Лотки |
|
Емкость лотка ручной подачи |
100 |
Подача бумаги |
|
| Стандартная | 3 100 |
| Максимальная | 3 100 |
Вывод бумаги |
|
| Стандартный | 900 |
| Максимальный | 900 |
Финишер |
|
Сортер |
|
Сортировка со сдвигом |
|
Брошюровщик |
|
Электронная сортировка |
|
Степлер |
|
Интерфейсы |
|
Версия USB |
2,0 |
Ethernet (RJ-45) |
|
USB |
|
AirPrint |
|
Поддержка iOS |
|
Веб-интерфейс |
|
Wi-Fi 802.11n |
|
Устройство для чтения карт памяти |
|
RS-232 |
|
Инфракрасный порт |
|
LPT |
|
Bluetooth |
|
Wi-Fi |
|
FireWire (IEEE 1394) |
|
Память/Процессор |
|
Емкость жесткого диска |
320 |
Макс, объем памяти |
2 048 |
Объем памяти |
1 536 |
Частота процессора |
800 |
Дополнительная информация |
|
Работа от аккумулятора |
|
Диагональ дисплея |
8 |
Мин. системные требования |
Intel Pentium III |
Экран |
|
Поддержка ОС |
|
| DOS |
|
| Mac OS |
|
| Linux |
|
| Windows |
|
Потребляемая мощность |
|
| При работе | 970 |
| В режиме ожидания | 6,5 |
Уровень шума |
|
| При работе | 58 |
Габариты |
|
Высота |
1 110 |
Глубина |
643 |
Ширина |
911 |
Вес |
91,2 |
Модули
Internal components (5 of 5)
Internal components (3 of 5)
COVERS
Stapling mailbox components (1 of 2)
Envelope feeder covers
Internal components (1 of 5)
2,500-sheet high-capacity paper feeder components (1 of 2)
500-sheet paper feeder covers
1x500-sheet paper feeder with cabinet covers
Document feeder components (1 of 2)
Envelope feeder components (1 of 2)
Stapling mailbox covers
1x500-sheet paper feeder components
Document feeder components (2 of 2)
Internal components (4 of 5)
1x500-sheet paper feeder with cabinet components
Control panel
Envelope feeder components (2 of 2)
2,500-sheet high-capacity paper feeder components (2 of 2)
Internal components (2 of 5)
Scanner control board (SCB)
2,500-sheet high-capacity paper feeder covers
High-voltage power supply
Stapling mailbox components (2 of 2)
Document feeder and scanner components
Upper plate assembly
Детали Document feeder components (1 of 2)
| Деталь: | Assembly, interconnect board (ICB) PCA |
| Парткод: | RM2-5791-000CN |
| Деталь: | CABLE, FLAT |
| Парткод: | RK2-6508-000CN |
| Деталь: | Assembly, side band cable |
| Парткод: | RM2-7474-000CN |
| Деталь: | Assembly, door sensor cable (SW106) |
| Парткод: | RM2-7476-000CN |
| Деталь: | Assembly, environmental sensor cable |
| Парткод: | RM2-7473-000CN |
| Деталь: | Cable, P sensor solenoid |
| Парткод: | RM1-7170-000CN |
| Деталь: | Fan (FN104) |
| Парткод: | RK2-6509-000CN |
| Деталь: | Assembly, door switch cable (SW101) |
| Парткод: | RM2-7478-000CN |
| Деталь: | SPRING, TENSION |
| Парткод: | RU6-2475-000CN |
| Деталь: | Support, lifter |
| Парткод: | RC2-6441-000CN |
| Деталь: | Assembly, DC controller cable |
| Парткод: | RM2-7479-000CN |
| Деталь: | Assembly, DC controller PCA |
| Парткод: | RM2-7458-000CN |
| Деталь: | Assembly, fuser motor (M299) |
| Парткод: | RM1-5051-020CN |
| Цена: | 1 600 ₽ |
| Деталь: | CABLE, ENVELOPE FEEDER |
| Парткод: | RM1-5085-000CN |
| Цена: | 550 ₽ |
| Деталь: | Assembly, lifter (M103) |
| Парткод: | RM1-5914-000CN |
| Деталь: | Fan (FN103) |
| Парткод: | RK2-1992-000CN |
| Цена: | 850 ₽ |
| Деталь: | CABLE, LIFTER MOTOR |
| Парткод: | RM1-7162-000CN |
| Деталь: | Fan (FN102) |
| Парткод: | RK2-1989-000CN |
| Цена: | 1 000 ₽ |
| Деталь: | Cable, fuser motor |
| Парткод: | RM1-7159-000CN |
| Деталь: | Assembly, temperature sensor (TH3) |
| Парткод: | RM1-7420-000CN |
| Деталь: | Assembly, DC controller cable |
| Парткод: | RM2-7481-000CN |
| Деталь: | Cassette (Tray 2) |
| Парткод: | RM2-5094-000CN |
| Деталь: | Screw, M4x5 |
| Парткод: | RC2-2633-000CN |
| Деталь: | Fan (FN101) |
| Парткод: | RK2-1988-000CN |
| Цена: | 850 ₽ |
| Деталь: | Fan (FN301) |
| Парткод: | RK2-3244-000CN |
| Цена: | 5 100 ₽ |
| Деталь: | Fan (FN105) |
| Парткод: | RK2-0280-000CN |
| Деталь: | Assembly, cassette (Tray 2) right rail |
| Парткод: | RM1-5931-000CN |
| Деталь: | Assembly, cassette (Tray 2) left rail |
| Парткод: | RM1-5932-000CN |
| Деталь: | Assembly, cartridge sensor cable |
| Парткод: | RM2-7477-000CN |
| Деталь: | Shroud, center |
| Парткод: | RL2-0995-000CN |
| Деталь: | Assembly, reverse fan cable |
| Парткод: | RM2-7486-000CN |
| Деталь: | Assembly, scanner joint cable |
| Парткод: | RM2-7471-000CN |
| Деталь: | Assembly, laser scanner cable |
| Парткод: | RM2-7482-000CN |
| Деталь: | Kit, duplex assembly |
| Парткод: | B3G84-67903 |
| Деталь: | Kit, fuser replacement, 110V |
| Парткод: | B3M77-67903 |
| Деталь: | Kit, fuser replacement, 220V |
| Парткод: | B3M78-67903 |
| Деталь: | Cover, IS cable |
| Парткод: | RC4-1575-000CN |
| Деталь: | Cover, rear top |
| Парткод: | RC4-1574-000CN |
| Деталь: | COVER, REAR LEFT |
| Парткод: | RC4-5692-000CN |
| Деталь: | COVER, REAR RIGHT |
| Парткод: | RL2-0999-000CN |
| Деталь: | Cover, IS right |
| Парткод: | RC4-1527-000CN |
| Деталь: | Cover, MP (Tray 1) inner |
| Парткод: | RC4-3948-000CN |
| Деталь: | Assembly, MP (Tray 1) cover |
| Парткод: | RM2-5816-000CN |
| Деталь: | Assembly, right lower door |
| Парткод: | RM2-5820-000CN |
| Деталь: | Assembly, power switch |
| Парткод: | RM2-5818-000CN |
| Деталь: | Kit, front cover assembly |
| Парткод: | B3G85-67905 |
| Деталь: | Panel, logo |
| Парткод: | RL2-1000-000CN |
| Деталь: | Cover, front left |
| Парткод: | RC4-1515-000CN |
| Деталь: | Assembly, tray base (part of output bin assembly kit) |
| Парткод: | B3G84-69702 |
| Деталь: | Cover, front left lower |
| Парткод: | RC4-5717-000CN |
| Деталь: | Cover, cassette (Tray 2) left |
| Парткод: | RC4-1573-000CN |
| Деталь: | Cover, side rear |
| Парткод: | RC4-5716-000CN |
| Деталь: | Assembly, front top cover |
| Парткод: | RM2-5814-000CN |
| Деталь: | Cover, IS left lower |
| Парткод: | RC4-5693-000CN |
| Деталь: | Assembly, paper delivery tray (part of output bin assembly kit) |
| Парткод: | B3G84-69702 |
| Деталь: | Assembly, paper feed roller (stapling mailbox) |
| Парткод: | RM1-6332-000CN |
| Деталь: | Assembly, stage (stapling mailbox) |
| Парткод: | RM1-5159-000CN |
| Деталь: | Subassembly, stage top (stapling mailbox) |
| Парткод: | RM1-7437-010CN |
| Деталь: | Assembly, paper feed guide (stapling mailbox) |
| Парткод: | RM1-5173-000CN |
| Деталь: | Assembly, stamp solenoid (SL1) (stapling mailbox) |
| Парткод: | RM1-6664-000CN |
| Деталь: | Assembly, entrance solenoid (SL2)(stapling mailbox) |
| Парткод: | RM1-6663-000CN |
| Деталь: | Assembly, rail rear (stapling mailbox) |
| Парткод: | RM1-6327-000CN |
| Деталь: | Assembly, rail front (stapling mailbox) |
| Парткод: | RM1-6326-000CN |
| Деталь: | Assembly, interlock (stapling mailbox) |
| Парткод: | RM1-7431-000CN |
| Деталь: | Cover, lower (envelope feeder) |
| Парткод: | RC4-6105-000CN |
| Деталь: | Tray, extension (envelope feeder) |
| Парткод: | RC4-6106-000CN |
| Деталь: | Plate, width limit right (envelope feeder) |
| Парткод: | RC4-6107-000CN |
| Деталь: | Plate, grounding 1 (envelope feeder) |
| Парткод: | RC2-5688-000CN |
| Деталь: | Assembly, weight (envelope feeder) |
| Парткод: | RM2-6170-000CN |
| Деталь: | Assembly, paper side end (envelope feeder) |
| Парткод: | RM2-6171-000CN |
| Деталь: | Kit, transfer roller |
| Парткод: | B3G84-67901 |
| Деталь: | Assembly, grounding plate |
| Парткод: | RM1-5461-000CN |
| Цена: | 320 ₽ |
| Деталь: | Cover, envelope |
| Парткод: | RL1-2831-000CN |
| Деталь: | Cover, handle right lower |
| Парткод: | RC4-5706-000CN |
| Деталь: | Cable, size detect (SW102) |
| Парткод: | RM1-7179-000CN |
| Деталь: | Shaft, right door hinge |
| Парткод: | RU5-4142-000CN |
| Деталь: | Cover, MP (Tray 1) gear |
| Парткод: | RC4-1572-000CN |
| Деталь: | Assembly, lifter base |
| Парткод: | RM1-5913-000CN |
| Деталь: | Rod, link |
| Парткод: | RC1-2902-000CN |
| Деталь: | SPRING, TORSION |
| Парткод: | RC2-8085-000CN |
| Деталь: | Assembly, right door sensor (SW105) |
| Парткод: | RM1-1045-000CN |
| Деталь: | Kit, fuser-entrance guide |
| Парткод: | B3G84-67904 |
| Деталь: | Assembly, paper feed roller |
| Парткод: | RM1-8411-010CN |
| Цена: | 2 700 ₽ |
| Деталь: | Roller, Tray 1 pickup (part of Tray 1 roller kit) |
| Парткод: | B3G84-67906 |
| Деталь: | Roller, Tray 1 separation (part of Tray 1 roller kit) |
| Парткод: | B3G84-67906 |
| Деталь: | Roller, Tray 1 feed (part of Tray 1 roller kit) |
| Парткод: | B3G84-67906 |
| Деталь: | Roller, Tray 2 pickup (part of Tray 25 roller kit) |
| Парткод: | B3G84-67905 |
| Деталь: | Roller, Tray 2 feed (part of Tray 25 roller kit) |
| Парткод: | B3G84-67905 |
| Деталь: | LIMITER, TORQUE |
| Парткод: | RC1-3293-000CN |
| Деталь: | Assembly, registration |
| Парткод: | RM1-8413-000CN |
| Цена: | 2 900 ₽ |
| Деталь: | Assembly, MP (Tray 1) pickup |
| Парткод: | RM2-5822-000CN |
| Деталь: | Assembly, paper pickup |
| Парткод: | RM1-5919-000CN |
| Цена: | 5 800 ₽ |
| Деталь: | SPRING, TORSION |
| Парткод: | RC3-1470-000CN |
| Деталь: | GEAR, 33T |
| Парткод: | RU7-0292-000CN |
| Деталь: | GEAR, 35T |
| Парткод: | RU7-0303-000CN |
| Деталь: | Gear, 91T/25T |
| Парткод: | RU7-0290-000CN |
| Деталь: | GEAR, 15T |
| Парткод: | RU7-0294-000CN |
| Деталь: | GEAR, 17T |
| Парткод: | RU7-0293-000CN |
| Деталь: | Side plate, fuser drive |
| Парткод: | RL1-3024-000CN |
| Деталь: | GEAR, 23T/19T |
| Парткод: | RU7-0295-000CN |
| Цена: | 3 500 ₽ |
| Деталь: | Assembly, cassette (tray) (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM2-5094-000CN |
| Деталь: | Assembly, paper pickup (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM2-0341-000CN |
| Деталь: | Limiter, torque (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC1-3293-000CN |
| Деталь: | Roller, paper feed/separation (2,500-sheet high-capacity paper feeder) (part of Tray 25 roller kit) |
| Парткод: | B3G84-67905 |
| Деталь: | Assembly, tray (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM2-5100-000CN |
| Деталь: | Roller, paper pickup (2,500-sheet high-capacity paper feeder) (part of Tray 25 roller kit) |
| Парткод: | B3G84-67905 |
| Деталь: | Cover, right front (1x500-sheet paper feeder) |
| Парткод: | RC4-1638-000CN |
| Деталь: | Cover, left (1x500-sheet paper feeder) |
| Парткод: | RC4-1966-000CN |
| Деталь: | Cover, handle, left (1x500-sheet paper feeder) |
| Парткод: | RC4-1967-000CN |
| Деталь: | Cover, right (1x500-sheet paper feeder) |
| Парткод: | RC4-1968-000CN |
| Деталь: | Cover, handle, right (1x500-sheet paper feeder) |
| Парткод: | RC4-1969-000CN |
| Деталь: | Cover, rear (1x500-sheet paper feeder) |
| Парткод: | RC4-1970-000CN |
| Деталь: | Assembly, front upper cover (1x500-sheet paper feeder) |
| Парткод: | RM2-5106-000CN |
| Деталь: | Stopper, front door (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC2-2666-000CN |
| Деталь: | Link, door (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC2-6438-000CN |
| Деталь: | Cover, front lower (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1632-000CN |
| Деталь: | Cover, left lower (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1633-000CN |
| Деталь: | Cover, right front (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1636-000CN |
| Деталь: | Cover, right lower (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1643-000CN |
| Деталь: | Assembly, front upper cover (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM2-5106-000CN |
| Деталь: | Cover, rear lower (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1958-000CN |
| Деталь: | Cover, left (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1959-000CN |
| Деталь: | Cover, right center (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1961-000CN |
| Деталь: | Cover, right upper (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1962-000CN |
| Деталь: | Cover, rear upper (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1964-000CN |
| Деталь: | Assembly, right door (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM2-5104-000CN |
| Деталь: | Assembly, stock door (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM2-5105-000CN |
| Деталь: | Cover, rear (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC4-1957-000CN |
| Деталь: | Assembly, Hinge HR |
| Парткод: | B4A39-60008 |
| Деталь: | Kit, ADF white backing |
| Парткод: | 5851-6084 |
| Деталь: | Photointerrupter (PS1802) (envelope feeder) |
| Парткод: | WG8-5624-000CN |
| Деталь: | Assembly, separation roller (envelope feeder) |
| Парткод: | RM1-5224-000CN |
| Деталь: | Assembly, paper-feed roller (envelope feeder) |
| Парткод: | RM1-5223-000CN |
| Деталь: | Assembly, paper pickup roller (envelope feeder) |
| Парткод: | RM1-5221-000CN |
| Деталь: | Roller, paper pickup (envelope feeder) |
| Парткод: | RC2-5700-000CN |
| Деталь: | Roller, paper-feed (envelope feeder) |
| Парткод: | RC2-5701-000CN |
| Деталь: | Assembly, front cover (stapling mailbox) |
| Парткод: | RM2-5275-000CN |
| Деталь: | Cover, rear (stapling mailbox) |
| Парткод: | RC4-2039-000CN |
| Деталь: | Cover, bottom (stapling mailbox) |
| Парткод: | RL1-2438-000CN |
| Деталь: | Panel, stacking (stapling mailbox) |
| Парткод: | RL2-0501-000CN |
| Деталь: | Door, right (stapling mailbox) |
| Парткод: | RC4-2037-000CN |
| Деталь: | Assembly, lifter guide (stapling mailbox) |
| Парткод: | RM1-6330-000CN |
| Деталь: | Assembly, top cover (stapling mailbox) |
| Парткод: | RL2-0502-000CN |
| Деталь: | Output bin 3 (stapling mailbox) |
| Парткод: | RM2-5240-000CN |
| Деталь: | Stopper, tray (stapling mailbox) |
| Парткод: | RC2-5576-000CN |
| Деталь: | Assembly, interlock lever (stapling mailbox) |
| Парткод: | RM1-6335-000CN |
| Деталь: | Roller, paper feed/separation (1x500-sheet paper feeder) (part of Tray 25 roller kit) |
| Парткод: | B3G84-67905 |
| Деталь: | Assembly, lifter base (1x500-sheet paper feeder) |
| Парткод: | RM1-5913-000CN |
| Деталь: | Assembly, lifter (M1) (1x500-sheet paper feeder) |
| Парткод: | RM1-5914-000CN |
| Деталь: | Roller, paper pickup (1x500-sheet paper feeder) (part of Tray 25 roller kit) |
| Парткод: | B3G84-67905 |
| Деталь: | Limiter, torque (1x500-sheet paper feeder) |
| Парткод: | RC1-3293-000CN |
| Деталь: | Assembly, paper pickup drive (1x500-sheet paper feeder) |
| Парткод: | RM1-5941-000CN |
| Деталь: | Assembly, controller PCA (1x500-sheet paper feeder) |
| Парткод: | RM2-8002-000CN |
| Деталь: | Assembly, paper pickup (1x500-sheet paper feeder) |
| Парткод: | RM2-0341-000CN |
| Деталь: | Assembly, cassette (tray) (1x500-sheet paper feeder) |
| Парткод: | RM2-5094-000CN |
| Деталь: | GEAR, 16T |
| Парткод: | RU5-0083-000CN |
| Деталь: | Connector, drawer 6P |
| Парткод: | VS1-7500-006CN |
| Деталь: | Cover, document-feeder roller |
| Парткод: | CC355-40013 |
| Деталь: | Kit, ADF roller maintenance (includes roller and separation pad) |
| Парткод: | L2725-60002 |
| Деталь: | Kit, ADF separation pad spring |
| Парткод: | 5851-4879 |
| Цена: | 2 500 ₽ |
| Деталь: | Kit, background selector for backside scan |
| Парткод: | 5851-5022 |
| Деталь: | Kit, document feeder mylar strip |
| Парткод: | B3G86-67903 |
| Деталь: | Cover, reverse side rear |
| Парткод: | RC1-2852-000CN |
| Деталь: | Assembly, IS power cable |
| Парткод: | RM2-7491-000CN |
| Деталь: | Assembly, option sensor cable |
| Парткод: | RM2-7484-000CN |
| Деталь: | Cover, IS front |
| Парткод: | RL2-0996-000CN |
| Деталь: | STOPPER, BUSHING ARM |
| Парткод: | RC1-3090-000CN |
| Деталь: | Assembly, mounting plate |
| Парткод: | RM2-5917-000CN |
| Деталь: | CABLE, USB |
| Парткод: | RK2-6506-000CN |
| Деталь: | BUSHING |
| Парткод: | RC4-1569-000CN |
| Деталь: | Roller, delivery option 1 |
| Парткод: | RC1-2892-000CN |
| Деталь: | Roller, delivery option 2 |
| Парткод: | RC1-2893-000CN |
| Деталь: | Low-voltage power supply, 110V |
| Парткод: | RM2-5792-000CN |
| Деталь: | Low-voltage power supply, 220V |
| Парткод: | RM2-5793-000CN |
| Деталь: | Guard, gas spring edge, rear |
| Парткод: | RC1-2886-000CN |
| Деталь: | Assembly, full sensor cable |
| Парткод: | RM2-7480-000CN |
| Деталь: | Assembly, push button switch (SW104) |
| Парткод: | RM1-7374-000CN |
| Деталь: | Assembly, controller PCA (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM2-8002-000CN |
| Деталь: | Assembly, cassette (tray) (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM2-5094-000CN |
| Деталь: | Assembly, lifter base (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM1-5913-000CN |
| Деталь: | Assembly, lifter (M1) (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM1-5914-000CN |
| Деталь: | Limiter, torque (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC1-3293-000CN |
| Деталь: | Roller, paper feed/separation (1x500-sheet paper feeder with cabinet) (part of Tray 25 roller kit) |
| Парткод: | B3G84-67905 |
| Деталь: | Assembly, paper pickup drive (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM1-5941-000CN |
| Деталь: | Assembly, paper pickup (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM2-0341-000CN |
| Деталь: | Roller, paper pickup (1x500-sheet paper feeder with cabinet) (part of Tray 25 roller kit) |
| Парткод: | B3G84-67905 |
| Деталь: | Kit, control panel (without keyboard) |
| Парткод: | B3G84-67908 |
| Деталь: | Thumbscrew, control panel |
| Парткод: | 5851-0660 |
| Деталь: | Kit, U.S. English keyboard (M630z) |
| Парткод: | 5851-5380 |
| Деталь: | Kit, U.K. English keyboard (M630z) |
| Парткод: | 5851-5008 |
| Деталь: | Motor, stepping DC24V (M1800) (envelope feeder) |
| Парткод: | RK2-2162-000CN |
| Деталь: | Assembly, controller PCA (envelope feeder) |
| Парткод: | RM2-8134-000CN |
| Деталь: | Assembly, joint shaft (envelope feeder) |
| Парткод: | RM1-5222-000CN |
| Деталь: | Cable, paper feed motor (envelope feeder) |
| Парткод: | RM1-5238-000CN |
| Деталь: | Assembly, paper pickup drive (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM1-5942-000CN |
| Деталь: | Assembly, tray size sensor (SW4) (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM2-0350-000CN |
| Деталь: | Assembly, lifter base (SW2, SW3) (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM1-5913-000CN |
| Деталь: | Assembly, lifter (M1, M3) (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM1-5914-000CN |
| Деталь: | Assembly, lifter drive (M4) (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM2-0346-000CN |
| Деталь: | Assembly, controller PCA (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM2-8007-000CN |
| Деталь: | Assembly, laser/scanner |
| Парткод: | RM1-8406-000CN |
| Цена: | 10 500 ₽ |
| Деталь: | Assembly, drum motor (M102) |
| Парткод: | RM1-8358-000CN |
| Цена: | 5 500 ₽ |
| Деталь: | Assembly, feed motor cable |
| Парткод: | RM2-7470-000CN |
| Деталь: | Assembly, reverse guide |
| Парткод: | RM2-5810-000CN |
| Деталь: | Assembly, paper pickup drive |
| Парткод: | RM2-5804-000CN |
| Деталь: | Assembly, drum drive |
| Парткод: | RM2-5918-000CN |
| Деталь: | Assembly, reverse |
| Парткод: | RM2-5799-000CN |
| Деталь: | Assembly, cartridge sensor (PS115) |
| Парткод: | RM1-8323-000CN |
| Деталь: | Rod, release |
| Парткод: | RC2-8086-000CN |
| Деталь: | Cover, door arm |
| Парткод: | RC1-2833-000CN |
| Деталь: | Arm, door B |
| Парткод: | RC2-7967-000CN |
| Деталь: | Arm, door 1 |
| Парткод: | RC4-5728-000CN |
| Деталь: | SPRING, COMPRESSION |
| Парткод: | RU5-2265-000CN |
| Деталь: | STOPPER, BUSHING ARM |
| Парткод: | RC1-3090-000CN |
| Деталь: | Assembly, reverse joint cable |
| Парткод: | RM2-7487-000CN |
| Деталь: | Assembly, feed motor (M101) |
| Парткод: | RM2-5942-000CN |
| Деталь: | Scanner control board |
| Парткод: | B3G86-67904 |
| Деталь: | Cable, SCB wire harness |
| Парткод: | B3G84-60109 |
| Деталь: | Cable, SCB right |
| Парткод: | B3G84-60107 |
| Деталь: | Cable, SCB left |
| Парткод: | B3G84-60108 |
| Деталь: | Stopper, front door (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC2-2666-000CN |
| Деталь: | Link, door (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC2-6438-000CN |
| Деталь: | Cover, front lower right (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1639-000CN |
| Деталь: | Cover, left lower (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1633-000CN |
| Деталь: | Cover, right front (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1637-000CN |
| Деталь: | Cover, right lower (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1643-000CN |
| Деталь: | Assembly, front upper cover (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM2-5106-000CN |
| Деталь: | Cover, rear lower (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1958-000CN |
| Деталь: | Cover, left (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1959-000CN |
| Деталь: | Cover, right center (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1961-000CN |
| Деталь: | Cover, right upper (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1962-000CN |
| Деталь: | Cover, rear upper (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1964-000CN |
| Деталь: | Assembly, right door (2,500-sheet high-capacity paper feeder) |
| Парткод: | RM2-5101-000CN |
| Деталь: | Cover, front lower left (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1640-000CN |
| Деталь: | Cover, rear (2,500-sheet high-capacity paper feeder) |
| Парткод: | RC4-1957-000CN |
| Деталь: | Assembly, paper feed |
| Парткод: | RM1-4548-000CN |
| Цена: | 2 700 ₽ |
| Деталь: | High-voltage power supply 110V |
| Парткод: | RM2-5826-000CN |
| Деталь: | High-voltage power supply 220V |
| Парткод: | RM2-5827-000CN |
| Деталь: | CONNECTOR, DRAWER |
| Парткод: | WS1-6336-000CN |
| Деталь: | Assembly, jog (stapling mailbox) |
| Парткод: | RM2-5235-000CN |
| Деталь: | Assembly, bin (stapling mailbox) |
| Парткод: | RM2-5242-000CN |
| Деталь: | Assembly, bin sensor PCA (stapling mailbox) |
| Парткод: | RM1-5894-000CN |
| Деталь: | Assembly, flapper (stapling mailbox) |
| Парткод: | RM1-5157-000CN |
| Деталь: | Assembly, handle |
| Парткод: | RM2-5277-000CN |
| Деталь: | Assembly, bin solenoid (SL3) (stapling mailbox) |
| Парткод: | RM1-5896-000CN |
| Деталь: | Assembly, output bin 3 drive (stapling mailbox) |
| Парткод: | RM1-5156-000CN |
| Деталь: | Assembly, stapler (stapling mailbox) |
| Парткод: | RM1-5166-000CN |
| Деталь: | Assembly, driver PCA (stapling mailbox) |
| Парткод: | RM2-5278-000CN |
| Деталь: | Kit, document feeder, complete with white backing1 |
| Парткод: | B3G86-67901 |
| Деталь: | Kit, image scanner assembly, complete with white backing2 |
| Парткод: | B3G86-67905 |
| Деталь: | Cover, control panel access |
| Парткод: | 5042-9118 |
| Деталь: | Cover, HIP |
| Парткод: | 5851-5361 |
| Деталь: | COVER, USB |
| Парткод: | 5851-5360 |
| Деталь: | LINK, HANDLE |
| Парткод: | RC1-2822-000CN |
| Деталь: | Rod, link |
| Парткод: | RC4-5729-000CN |
| Деталь: | Holder, shutter, light |
| Парткод: | RC4-5707-000CN |
| Деталь: | HANDLE, LOCK |
| Парткод: | RC4-5690-000CN |
| Деталь: | Block upper guide support, rear |
| Парткод: | RC4-1531-000CN |
| Деталь: | Block upper guide support, front |
| Парткод: | RC4-1530-000CN |
| Деталь: | Cover, IS lock, front |
| Парткод: | RC4-5721-000CN |
| Деталь: | Cover, IS lock, rear |
| Парткод: | RC4-1537-000CN |
| Деталь: | Guide, cartridge, upper |
| Парткод: | RC4-1529-000CN |
| Деталь: | Guide, legal |
| Парткод: | RC2-8029-000CN |
Коды ошибок
10.00.00
10.00.10
10.23.5X
10.23.70
10.XX.33
10.XX.34
10.XX.40
10.XX.41
10.XX.70
10.YY.15
10.YY.35
11.00.01
11.00.02
13.80.Ax
13.84.A4
13.85.Ax
13.A1.D1
13.A1.FF
13.A2.A2
13.A2.D2
13.A2.FF
13.A3.A3
13.A3.D3
13.A3.FF
13.A4.A4
13.A4.D4
13.A4.FF
13.A5.A5
13.A5.D5
13.A5.FF
13.AA.EE
13.Ax.EE
13.B2.Bz
13.B2.DD
13.B2.FF
13.B9.Bz
13.B9.Dz
13.B9.FF
13.C3.Az
13.C3.Dz
13.D3.Dz
13.FF.FF
13.XX
20.00.00
21.00.00
30.01.01
30.01.06
30.01.08
30.01.14
30.01.15
30.01.18
30.01.19
30.01.30
30.01.32
30.01.36
30.01.41
30.01.42
30.01.43
30.01.44
30.01.45
30.01.46
30.01.48
30.01.49
30.01.50
30.03.14
30.03.20
30.03.22
30.03.23
30.03.30
30.03.45
31.01.47
31.03.14
31.03.20
31.03.22
31.03.30
31.03.31
31.03.32
31.03.33
31.03.34
31.13.00
31.13.01
31.13.02
31.13.13
31.13.14
31.13.15
33.02.01
33.03.03
33.03.XX
40.00.01
40.00.02
40.00.03
40.00.04
40.00.05
40.08.0X
40.0X.05
41.01.YZ
41.02.00
41.03.FZ
41.03.YZ
41.04.YZ
41.05.YZ
41.XX.YZ
42.XX.YZ
44.01.XX
44.03.XX
44.10.XX
44.34.XX
44.92.XX
47.00.XX
47.01.XX
47.02.XX
47.03.XX
47.04.XX
47.05.00
47.06.XX
47.WX.YZ
48.XX.YY
49.XX.YY
50.WX.YZ
51.00.10
51.00.19
51.00.20
52.00.0
52.00.20
54.00.03
54.06.21
55.00.01
55.00.03
55.00.04
55.00.05
55.01.06
55.02.06
56.00.01
56.00.YY
57.00.01
57.00.02
57.00.03
57.00.05
57.00.06
57.00.07
57.XX.YZ
58.00.02
58.00.03
58.00.04
58.01.04
58.02.04
59.00.00
59.00.10
59.00.30
59.00.40
59.05.50
59.05.60
59.A2.02
59.A3.03
59.A4.04
59.A5.05
60.00.02
60.00.03
60.00.04
60.00.05
62.00.00
65.80.A0
65.80.A1
66.00.20
66.00.40
66.00.50
66.00.77
66.00.79
66.80.YY
70.00.00
80.0X.YY
82.73.46
82.73.47
98.00.01
98.00.02
98.00.03
98.00.04
98.01.00
99.00.01
99.00.02
99.XX.YY
Описание
| Error code: | 10.00.00 |
| Display: | 10.00.00 e-Label Memory Error |
| Description: | The printer is unable to read the cartridge data. This message indicates that the printer cannot read or write to the e-label of the toner cartridge. This error can cause the supplies status feature to be disabled. |
| Remedy: | 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge. |
| Error code: | 10.00.10 |
| Display: | 10.00.10 e-Label Missing Memory Error |
| Description: | The printer is unable to detect the e-label. This message indicates that the printer has determined that the e-label is missing. This error can cause the supplies status feature to be disabled. |
| Remedy: | 1. Remove and the reinstall the indicated print cartridge. 2. If the message displays again, turn the printer off then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge. |
| Error code: | 10.23.5X |
| Display: | 10.23.5X Fuser Kit Reset |
| Description: | • 10.23.50 (event code) The fuser kit life was reset above the order threshold. • 10.23.51 (event code) The fuser kit life was reset above the replace threshold. • 10.23.52 (event code) The fuser kit life was reset above the reset threshold. |
| Remedy: | No action necessary. |
| Error code: | 10.23.70 |
| Display: | 10.23.70 printing past very low |
| Description: | The printer indicates when the fuser kit is very low. The actual remaining fuse kit life might vary. |
| Remedy: | If print quality is no longer acceptable, the customer must order and pay for a replacement fuser assembly (fuser kit). TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable. |
| Error code: | 10.XX.33 |
| Display: | 10.XX.33 Used Supply In Use |
| Description: | The print cartridge is used. • 10.00.33 (event code) Black print cartridge. |
| Remedy: | Using a cartridge that is near its end-of-life can cause this event code. |
| Error code: | 10.XX.34 |
| Display: | 10.XX.34 Used Supply In Use |
| Description: | The print cartridge is used. • 10.00.34 (event code) Black print cartridge |
| Remedy: | NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code. |
| Error code: | 10.XX.40 |
| Display: | 10.XX.40 Genuine HP Supplies Installed |
| Description: | A genuine HP print cartridge has been installed. • 10.00.40 (event code) Black print cartridge |
| Remedy: | No action necessary. |
| Error code: | 10.XX.41 |
| Display: | 10.XX.41 Unsupported Supply In Use |
| Description: | The installed print cartridge is for a different product. • 10.00.41 (event code) Black print cartridge |
| Remedy: | Remove the print cartridge, and then install the correct cartridge for this product. |
| Error code: | 10.XX.70 |
| Display: | 10.XX.70 Printing past very low |
| Description: | The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. • 10.00.70 (event code) Black print cartridge |
| Remedy: | If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number. |
| Error code: | 10.YY.15 |
| Display: | 10.YY.15 Install <supply> |
| Description: | The indicated supply has been removed or installed incorrectly. • 10.00.70 (event code) Black print cartridge • 10.23.15 (event code) Fuser kit |
| Remedy: | Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number. |
| Error code: | 10.YY.35 |
| Display: | 10.YY.35 Incompatible <supply> |
| Description: | The indicated supply is not compatible with this product. • 10.00.35 (event code) Black print cartridge • 10.23.35 (event code) Fuser kit |
| Remedy: | Install a supply that is designed for this product. See the parts chapter in the service manual for the correct supply part number. |
| Error code: | 11.00.01 |
| Display: | 11.00.01 Internal clock error |
| Description: | This message indicates a problem with the formatter`s real time clock. The product real time clock has experienced an error. 01=dead clock 02=dead real time clock |
| Remedy: | 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter. |
| Error code: | 11.00.02 |
| Display: | 11.00.01 Internal clock error |
| Description: | This message indicates a problem with the formatter`s real time clock. The product real time clock has experienced an error. 01=dead clock 02=dead real time clock |
| Remedy: | 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter. |
| Error code: | 13.80.Ax |
| Display: | 13.80.Ax Jam inside left cover |
| Description: | Paper jam in stapler/stacker input feed sensor SR5 • 13.80.A1 Stopped going to Bin 1 • 13.80.A2 Stopped going to Bin 2 number.| |
| Remedy: | 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Remove and reattach output accessory. 4. Verify that the input sensor (SR5) responds correctly. 5. Replace Output Accessory. |
| Error code: | 13.84.A4 |
| Display: | 13.84.A4 Jam inside left cover |
| Description: | A jam exists in the lower bin area. |
| Remedy: | 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Remove and reattach output accessory. 4. Verify that the input sensor (SR5) responds correctly. 5. Replace Output Accessory. |
| Error code: | 13.85.Ax |
| Display: | 13.85.Ax Jam inside left cover |
| Description: | A jam exists in the accessory output bin area. • 13.80.A1 Output Bin 1 • 13.80.A2 Output Bin 2 • 13.80.A3 Output Bin 3 • 13.80.A4 Lower Output Bin |
| Remedy: | 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Remove and reattach output accessory. 4. Verify that the input sensor (SR5) responds correctly. 5. Replace Output Accessory. |
| Error code: | 13.A1.D1 |
| Display: | 13.A1.D1 |
| Description: | Paper Delay Jam in Tray 1 This jam occurs when the media does not reach the Tray 1 feed sensor (PS2502) in the designated amount of time after the start of media pick-up from Tray 1. This is a no-pick jam from Tray 1. |
| Remedy: | 1. Clear the jam in the area indicated. 2. Close the door to allow the product to attempt to clear the jam. 3. Check and replace the Tray 1 pickup rollers as needed. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test PS2502 using the sensor test to verify that the sensor is functioning correctly. 6. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly. 7. If it is not, replace the right door assembly. |
| Error code: | 13.A1.FF |
| Display: | 13.A1.FF |
| Description: | Residual Media Jam in Tray 1 This jam occurs when residual media is detected at the Tray 1 feed sensor (PS2502) at power on. |
| Remedy: | 1. Clear the jam in the area indicated. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the sensor PS2502 flag moves smoothly and that the sensor is not damaged. If the flag is damaged, replace Tray 1. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test PS2502 using the Manual sensor test to verify that the sensor is functioning correctly. 6. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the right door assembly. 7. If the issue is not resolved, replace the right door assembly. |
| Error code: | 13.A2.A2 |
| Display: | 13.A2.A2 Jam in tray 2 |
| Description: | Paper Stay Jam tray 2 This jam occurs when the Prefeed sensor (PS102) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge. |
| Remedy: | 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close the right door and clear any paper found to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on the tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or that is out of specification for the tray and product. 5. Verify that the Tray 2 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 2 pickup/feed motor drive test. If the motor is not functioning properly, replace the pickup assembly. 7. Use the manual sensor tests to toggle the Prefeed sensor PS102. If the sensor is not functioning properly. 8. Check the connectors at the sensor and feed motor, and the DC controller PCA. 9. If the error persists, replace the paper pickup assembly. |
| Error code: | 13.A2.D2 |
| Display: | 13.A2.D2 |
| Description: | Tray 2 media feed jam. This jam occurs when the media does not reach the pre-feed sensor (SR11) in the designated amount of time after the start of media pickup from Tray 2. This is a no-pick jam from tray 2. |
| Remedy: | 1. Verify the customer has followed steps for clearing jams on control panel.2. Open Tray 2, remove any jammed paper, and then close the tray.3. Open and close the upper TOP cover to allow the printer to attempt to clear the jam. 4. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 5. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 6. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 7. Verify that the media in use meets the printers specifications. 8. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. Test SR11 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 11. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC Controller before elevating the issue. (J157.SR11) (J110 and J144 . Tray 2 feed drive assy and solenoid) |
| Error code: | 13.A2.FF |
| Display: | 13.A2.FF |
| Description: | Residual Media Jam in Tray 2. This jam occurs when residual media is detected at the Tray 2 feed sensor (SR11). |
| Remedy: | 1. Open Tray 2, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test SR11 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC Controller before elevating the issue. (J157.SR11) (J110 and J144) . Tray 2 feed drive assembly and solenoid. |
| Error code: | 13.A3.A3 |
| Display: | 13.A3.A3 Jam in tray 3 |
| Description: | Paper Stay Jam In Tray 3. This jam occurs when the Tray feed sensor (SR4) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge. |
| Remedy: | 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the product. 5. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 3 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 8. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 3 paper pickup assembly. |
| Error code: | 13.A3.D3 |
| Display: | 13.A3.D3 |
| Description: | Jam In Tray 3 This jam occurs when the media does not reach the Tray 3A feed sensor (PS1404) in the designated amount of time after the start of media pick-up from Tray 3. This is a no-pick jam from Tray 3. |
| Remedy: | 1. Open Tray 3, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Check connector (J221) on the DC controller PCA and interconnect J21. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS1404 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. If the error persists, replace the paper pickup assembly. |
| Error code: | 13.A3.FF |
| Display: | 13.A3.FF |
| Description: | Residual Media Jam in Tray 3. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432). |
| Remedy: | 1. Open Tray 3, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue. |
| Error code: | 13.A4.A4 |
| Display: | 13.A4.A4 Jam in tray 4 |
| Description: | Paper Stay Jam In Tray 4. This jam occurs when the paper does not reach the Tray 4 feed sensor (SR8) in designated amount of time after the start of paper pick up from Tray 4. |
| Remedy: | 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper being installed into the tray, and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification. 5. Verify that the Tray 4 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 4 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR8. If the sensor is not functioning properly, replace the Tray 4 pick up assembly. 8. Check the following connectors for Tray 4 on the HCI controller and assembly. (J22, J406 Media feed sensor) (J20 J406 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 4 paper pickup assembly. |
| Error code: | 13.A4.D4 |
| Display: | 13.A4.D4 |
| Description: | Jam In Tray 4 This jam occurs when the media does not reach the Tray 4 feed sensor (PS3302) in the designated amount of time after the start of media pick-up from Tray 4. This is a no-pick jam from Tray 4. |
| Remedy: | 1. Open Tray 4, remove any jammed paper, and then close the tray. 2. Open and close the HCI right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3302 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the tray pickup assembly. 10. If the error persists, replace the tray pickup assembly. |
| Error code: | 13.A4.FF |
| Display: | 13.A4.FF |
| Description: | Residual Media Jam in Tray 4. This jam occurs when residual media is detected at the Tray 4 feed sensor (PS432). |
| Remedy: | 1. Open Tray 4, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue. |
| Error code: | 13.A5.A5 |
| Display: | 13.A5.A5 Jam in tray 5 |
| Description: | Paper Stay Jam In Tray 5. This jam occurs when the paper does not reach the Tray 5 feed sensor (SR12) in designated amount of time after the start of paper pick up from Tray 5. |
| Remedy: | 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification 5. Verify that the Tray 5 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 5 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR12. If the sensor is not functioning properly, replace the Tray 5 pick up assembly. 8. Check the connectors for Tray 5 on the HCI controller and assembly. (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 5 paper pickup assembly. |
| Error code: | 13.A5.D5 |
| Display: | 13.A5.D5 |
| Description: | Jam In Tray 5. This jam occurs when the media does not reach the Tray 5 feed sensor (PS3305) in the designated amount of time after the start of media pick-up from Tray 5. This is a no-pick jam from Tray 5. |
| Remedy: | 1. Open Tray 5, remove any jammed paper, and then close the tray. 2. Open and close the HCI right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3305 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the tray pickup assembly. 10. If the error persists, replace the tray pickup assembly. |
| Error code: | 13.A5.FF |
| Display: | 13.A5.FF |
| Description: | Residual Media Jam in Tray 5. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432). |
| Remedy: | 1. Open Tray 5, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue. |
| Error code: | 13.AA.EE |
| Display: | 13.AA.EE |
| Description: | HCI Door Open Jam This jam occurs when the HCI right door (SW3301) is opened during printing. |
| Remedy: | 1. Close the Lower Right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW3301 using the Manual Sensor Switch test to verify that the switch is functioning correctly. 4. If the error persists, replace the Merge Assembly. |
| Error code: | 13.Ax.EE |
| Display: | 13.Ax.EE |
| Description: | This jam occurs when a door is opened during printing. • 13.AB.EE (event code) HCI door open • 13.BB.EE (event code) Right door open |
| Remedy: | Make sure that the doors are fully closed. Test sensor using the manual sensor switch test under the – Administration- Troubleshooting- Diagnostic Tests- menu to verify that the switch is functioning properly. |
| Error code: | 13.B2.Bz |
| Display: | 13.B2.Bz Jam in top cover |
| Description: | Multifeed jam at registration sensor (Top Sensor) PS103 • 13.B2.B1 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 1. • 13.B2.B2 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 2. • 13.B2.B3 This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor PS103 when printing from the Tray 3. • 13.B2.B4 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 4. • 13.B2.B5 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 5. • 13.B2.AD This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Duplexer.dm |
| Remedy: | Multifeeds are a media or tray pickup issue. Perform the following steps 1. Open top cover and clear the jam in the indicated area. Inspect the paper path and ensure no paper blocking the paper path. 2. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray 3. Make sure the type and quality of the media that you are using meet HP specifications. 4. Make sure that the Tray pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. 6. Check the paper tray for damage and replace tray as needed. |
| Error code: | 13.B2.DD |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after leaving the Duplex Wait Point when duplexing. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.FF |
| Display: | 13.B2.FF Jam in top cover |
| Description: | Media residual jam in top cover at image area. Paper present at SR2 at power on or after clearing jam. |
| Remedy: | 1. Open top cover and check for media jammed in feed area. 2. Check under toner cartridge at transfer area, make sure everything is properly seated. 3. Test the top of page sensor (SR2). 4. If the sensor fails test, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue. (J151, J110, J144) |
| Error code: | 13.B9.Bz |
| Display: | 13.B9.Bz Fuser jam |
| Description: | Multi-feed jam in fuser. This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected. • 13.B9.B1 Multi-Feed jam is detected when printing from Tray 1. • 13.B9.B2 Multi-Feed jam is detected when printing from Tray 2. • 13.B9.B3 Multi-Feed jam is detected when printing from Tray 3. • 13.B9.B4 Multi-Feed jam is detected when printing from Tray 4. • 13.B9.B5 Multi-Feed jam is detected when printing from Tray 5. • 13.B9.BD Multi-Feed jam is detected when printing from the Duplexer. |
| Remedy: | 1. Open the top and rear covers and then clear any jammed paper. 2. Ensure sure that the paper meets HP printer specifications. 3. Check Fuser delivery sensor for proper functionality and movement. 4. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the fuser. 5. Confirm the output bin rollers are turning.6. Perform Manuel Sensor Test and check SR13 Fuser delivery sensor. If found faulty then replace the Fuser assembly. |
| Error code: | 13.B9.Dz |
| Display: | 13.B9.Dz |
| Description: | Fuser delivery delay jam Media did not reach Fuser sensor SR13 specified time. • 13.B9.D1 Fuser delivery delay jam when printing from Tray 1. • 13.B9.D2 Fuser delivery delay jam when printing from Tray 2. • 13.B9.D3 Fuser delivery delay jam when printing from Tray 3. • 13.B9.D4 Fuser delivery delay jam when printing from Tray 4. • 13.B9.D5 Fuser delivery delay jam is detected when printing from Tray 5. • 13.B9.DD Fuser delivery delay jam when printing with the Duplexer. |
| Remedy: | The following are possible causes and areas that should be investigated. • The paper jam is found wrapped around the fuser roller. In this case it is a sign of a worn out fuser. • The paper jam is found underneath the toner cartridge or in the transfer area. In this case it could be the drum drive or the white collar that holds the toner cartridge in position has broken or even a damaged or defective toner cartridge. • Fuser drive or delivery issue. 1. Determine where the Jam is located. 2. Open top cover and check under the toner cartridge. 3. Open rear output bin and check for media or obstructions. Media stopped in the Toner/transfer area (Stopped BEFORE the Fuser): 1. Open top cover and check under toner cartridge for media or obstructions. 2. Ensure the Toner Cartridge and Transfer Roller are seated properly. If damaged replace toner cartridge or transfer roller. 3. Check the toner cartridge guides and the transfer roller assembly, If either are damaged elevate the issue to HP for possible printer replacement. 4. Inspect the white plastic collar that cradles the drum cartridge that is positioned around the drum drive gear. If the collar portion is broken and missing a section it will allow the cartridge to insert further than designed and not allow the drum drive to engage with the toner cartridge. elevate the issue to HP for possible printer replacement. 5. If collar is not broken, Test the drum drive motor M102 using the diagnostic test. If test fails, elevate the issue to HP for possible printer replacement. Media Stopped In or At the Fuser CAUTION: The fuser might be HOT. 1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage and/or damage. Replace Fuser as needed. 2. Verify that fuser inlet guide is not detached or broken. Replace Fuser as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Check the media path sensors in the sensor test. (SR13) verify the sensor is functioning correctly. If it is not, replace the fuser. 5. Touch Component Test. 6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, elevate the issue to HP for possible printer replacement. If media Did not Stop "IN FUSER" or at "Toner/Transfer Area. 1. Check Media path between transfer and fuser. 2. If media has stopped in this area and will not progress beyond feed-guide assembly CLEAN the area and retest. If issue persists, elevate the issue to HP for possible printer replacement. |
| Error code: | 13.B9.FF |
| Display: | 13.B9.FF |
| Description: | Residual Media jam Fuser Output Sensor. Paper present at SR13 after specified time limit or on power up. |
| Remedy: | 1. Open the top and rear cover and clear the jam in the indicated area. 2. Close the covers to allow the printer to attempt to clear the jam. 3. Verify the media meets HP specification for the printer. 4. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the Fuser Delivery sensor (SR13) using the manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 7. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, elevate the issue to HP for possible printer replacement. |
| Error code: | 13.C3.Az |
| Display: | 13.C3.Az |
| Description: | Media stay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.A1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.C3.A2 The fuser is printing in fuser mode Normal. • 13.C3.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.A4 The fuser is printing in fuser mode Heavy 1. • 13.C3.A5 The fuser is printing in fuser mode Heavy 2. • 13.C3.A6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.A7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.A8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.A9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.AB The fuser is printing in fuser mode Transparency. • 13.C3.AC The fuser is printing in fuser mode Label. |
| Remedy: | 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet HP specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly. |
| Error code: | 13.C3.Dz |
| Display: | 13.C3.Dz |
| Description: | Media Delay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.C3.D2 The fuser is printing in fuser mode Normal. • 13.C3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.D4 The fuser is printing in fuser mode Heavy 1. • 13.C3.D5 The fuser is printing in fuser mode Heavy 2. • 13.C3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.D9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.DB The fuser is printing in fuser mode Transparency. • 13.C3.DC The fuser is printing in fuser mode Label. |
| Remedy: | 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet HP specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly. |
| Error code: | 13.D3.Dz |
| Display: | 13.D3.Dz |
| Description: | Late to duplex re-feed jam. • 13.D3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.D3.D2 The fuser is printing in fuser mode Normal. • 13.D3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.D4 The fuser is printing in fuser mode Heavy 1. • 13.D3.D5 The fuser is printing in fuser mode Heavy 2. • 13.D3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.D9 The fuser is printing in fuser mode Glossy media 3. |
| Remedy: | 1. Make sure that customer is using HP Genuine cartridge and again test this printer with another working or new cartridge.2. Verify the media meets HP specification for the printer.3. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only.4. Test duplexing from multiple trays to see if issue is TRAY specific or not. If jam occurs from specific tray Troubleshoot tray pick and feed issue.5. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to print on.6. Check and Clean the status charge eliminator properly. (Next to transfer roller).7. Ensure all connections to duplex on the DC are properly seated.8. If issue persists, elevate the issue to HP for possible printer replacement. |
| Error code: | 13.FF.FF |
| Display: | 13.FF.FF |
| Description: | A power on residual paper jam has occurred. This error has no specific sensor designated. It could be any sensor in the media feed path. |
| Remedy: | 1. Check the printer for a jam.2. Look for media present or obstructions in paper path. View event log to determine if other Jam errors are occurring and troubleshoot those errors.3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.4. Replace parts as determined by Sensor tests or obstructions. If sensor can not be replaced, elevate the issue for possible printer replacement. |
| Error code: | 13.XX |
| Display: | 13.XX Jam in <location> |
| Description: | The product has detected a jam. |
| Remedy: | Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job. |
| Error code: | 20.00.00 |
| Display: | 20.00.00 Insufficient memory <device> |
| Description: | Insufficient memory: <Device> Event log error message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. |
| Remedy: | Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory. |
| Error code: | 21.00.00 |
| Display: | 21.00.00 Page Too Complex Event log error message 21.00.00. |
| Description: | Page Too Complex Event log error message 21.00.00. The product displays this message to indicate that the page decompression process was too slow for the product. |
| Remedy: | Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred. |
| Error code: | 30.01.01 |
| Display: | 30.01.01 |
| Description: | The flatbed cover sensor was interrupted. The scanner flatbed cover is open. Message appears only in the event log and is not posted on the control panel. The control panel will read Flatbed Cover Open. |
| Remedy: | No action necessary. This error message should automatically clear. If the error persists, open the Scanner Tests to test the flatbed cover sensor.1. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechanical functionality, using the scanner sensor test in the Administration / Troubleshooting / Diagnostics / Scanner Tests Menu.2. Check the connectors on the scanner control board (SCB) for loose connections.3. Replace the scanner control board (SCB).4. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.06 |
| Display: | 30.01.06 |
| Description: | Scanner Fan failure. Scanner fan error. The Copy, Fax and Send options will be grayed out or not present on the control panel and message will be posted in event log. |
| Remedy: | 1. Turn the product off, and then on again. 2. During the product initialization sequence, listen to the fan to determine if it is operating. 3. the error persists, turn the product off and then check the fan wire-harness connectors. 4. If the error persists, replace the scanner control board (SCB). 5. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.08 |
| Display: | 30.01.08 Home position error |
| Description: | Home position error The scanner optic failed to return to the home position. |
| Remedy: | 1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, run the scanner motor test under component test. Administration/ Troubleshooting/Scanner tests/Flatbed motor test 4. If issue still remains and firmware has been upgraded replace scanner control board (SCB). IMPORTANT: Check all cables on SCB for proper connection and seating before replacing any parts and test. 5. If the error persists, replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.14 |
| Display: | 30.01.14 Scan system EEPROM error |
| Description: | Scan system EEPROM error Scanner control board (SCB) EEPROM error. |
| Remedy: | 1. Turn the product off, and then on again.2. Ensure all connectors on the SCB are connected and properly seated.3. Ensure the MFP has at latest SCB firmware version.4. Replace the SCB. |
| Error code: | 30.01.15 |
| Display: | 30.01.15 Scanner error |
| Description: | Scanner error Scanner did not initialize (internal error). The scanner failed to be initialized due to an internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed.3. Check all sensors on the scanner to ensure they are not blocked.4. Look through the vents on back of scanner check to see if GREEN SCB LEDs are lit.5. Check all connections for SCB to print engine and make sure they are properly seated.6. Replace the SCB. |
| Error code: | 30.01.18 |
| Display: | 30.01.18 Scanner Error |
| Description: | Scanner Error Scanner internal optical sensor error. |
| Remedy: | 1. Turn the product off, and then on again.2. Make sure that all the connectors on the SCB are properly seated.3. Make sure that the MFP has the latest SCB firmware version.4. Replace the SCB.5. If the error persists, replace the integrated scanning assembly (ISA) |
| Error code: | 30.01.19 |
| Display: | 30.01.19 Scanner lamp error |
| Description: | Scanner lamp error Scanner internal lamp sensor error. |
| Remedy: | 1. Turn the product off, and then on again.2. Determine if the scanner lamp turns on and off approximately 12 second after the product turns on.3. Test the lower lamp using the scanner test located in the Diagnostics menu.4. Re-seat the interconnect cables between the optical carriage and the SCB.5. Replace the integrated scanning assembly (ISA) |
| Error code: | 30.01.30 |
| Display: | 30.01.30 |
| Description: | HP image ASIC error. |
| Remedy: | Turn the product off, and then on again. |
| Error code: | 30.01.32 |
| Display: | 30.01.32 |
| Description: | HP image ASIC error. |
| Remedy: | Turn the product off, and then on again. |
| Error code: | 30.01.36 |
| Display: | 30.01.36 Upgrade Error try downloading upgrade again |
| Description: | Upgrade Error Try downloading upgrade again Scanner firmware upgrade error. |
| Remedy: | 1. Re-send the scanner firmware upgrade. 2. If the error persists, replace the SCB. |
| Error code: | 30.01.41 |
| Display: | 30.01.41 Scanner error |
| Description: | Scanner error. The formatter lost connections with the SCB or communication was corrupted. |
| Remedy: | 1. Turn the product off, and then on. 2. Remove and reinstall the formatter making to verify it is properly seated. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. Verify that the scanner control board (SCB) has power. 6. Replace the scanner control board (SCB). 7. Replace the formatter. |
| Error code: | 30.01.42 |
| Display: | 30.01.42 Scanner error |
| Description: | Scanner error Internal product communication error. |
| Remedy: | 1. Turn the product off, and then on again.2. If the error persists, turn the product off, and then check all scanner control board (SCB) connectors are fully seated.3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter connectivity LED (smile face icon on the formatter) is illuminated. Check the fax card for proper seating on the formatter. (If fax card is not properly seated it can prevent the formatter from seating properly in the product. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. If the error persists, replace the scanner control board (SCB). |
| Error code: | 30.01.43 |
| Display: | 30.01.43 Scanner memory failure |
| Description: | Scanner memory failure Scan memory error. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter. |
| Error code: | 30.01.44 |
| Display: | 30.01.44 |
| Description: | Copy processor (CPB) / scanner control board (SCB) communication error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner cable. 3. Upgrade the firmware. 4. If the error persists, turn the product off, and then re-seat the formatter. 5. If the error persists, replace the scanner control board (SCB) or the formatter. |
| Error code: | 30.01.45 |
| Display: | 30.01.45 |
| Description: | Internal copy processor board (CPB) communication error. CPB code assertion error for the copy processor board firmware. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the scanner control board (SCB). 5. If the error persists, replace the formatter. |
| Error code: | 30.01.46 |
| Display: | 30.01.46 Scanner Error |
| Description: | Scanner Error The firmware cannot find the copy processor board (CPB). |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the scanner control board (SCB). |
| Error code: | 30.01.48 |
| Display: | 30.01.48 Scanner error |
| Description: | Scanner error Scanner error. Scanner power is not connected. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, use another known good power cord, make sure printer is connected to a known good dedicated power outlet and not to UPS or surge protector. 3. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 4. If the error persists, replace integrated scanning assembly (ISA). IMPORTANT: On-Site Technicians need to check the scanner wire-harness, All SCB connectors and the scanner power before replacing any parts. |
| Error code: | 30.01.49 |
| Display: | 30.01.49 |
| Description: | Scanner inverter fan error. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply, the scanner power supply fan, or the SCB. |
| Error code: | 30.01.50 |
| Display: | 30.01.50 Scanner error |
| Description: | Scanner error Internal scanner control board (SCB) error. |
| Remedy: | 1. Turn the product off, and then on again.2. Upgrade the firmware (FW).3. If the error persists, replace the SCB. |
| Error code: | 30.03.14 |
| Display: | 30.03.14 |
| Description: | A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred. |
| Remedy: | This is an informational message, and no action is required. |
| Error code: | 30.03.20 |
| Display: | 30.03.20 |
| Description: | The copy processor board firmware cannot communicate with the PCA on the optical assembly. |
| Remedy: | 1. Turn the product off, and then on again. 2. Verify that the flat flexible cables (FFCs) between scanner and the SCB are connected and properly seated. 3. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.03.22 |
| Display: | 30.03.22 Scanner failure |
| Description: | Scanner failure. Front side illumination calibration failure. The scan module cannot see the illumination module, or marginal illumination. The optical assembly may not be parked under the calibration strip. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and then resolve those errors. 4. Check the scan module flat flexible cable (FFC) connection. 5. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.03.23 |
| Display: | 30.03.23 Scanner failure |
| Description: | Scanner failure. Flatbed alignment calibration error. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner. |
| Error code: | 30.03.30 |
| Display: | 30.03.30 Scanner Failure |
| Description: | Scanner Failure. Flatbed motor shutdown. The scanner control board cannot communicate with the flatbed scanner motor. |
| Remedy: | 1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Run diagnostics on the flatbed scanner to see if the scan bar moves. 4. Check the cable connection to the SCB. 5. Replace the scanner. |
| Error code: | 30.03.45 |
| Display: | 30.03.45 Scanner Error To continue turn off then on |
| Description: | Scanner Error To continue turn off then on. Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the Scanner control board (SCB). 4. Replace the scanner assembly. |
| Error code: | 31.01.47 |
| Display: | 31.01.47 Document feeder not detected |
| Description: | Document feeder not detected The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning. |
| Remedy: | 1. Turn the product off and then on. 2. If error persists, replace document feeder NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3). |
| Error code: | 31.03.14 |
| Display: | 31.03.14 |
| Description: | Backside scanner EEPROM (NVM) error. A non-fatal error has occurred. |
| Remedy: | This is an informational message, and no action is required. |
| Error code: | 31.03.20 |
| Display: | 31.03.20 backside scanner not detected |
| Description: | Backside scanner not detected Backside scanner not detected. |
| Remedy: | 1. Turn the product off, and then on again. 2. Verify the cables between scanner and scanner control board (SCB) are connected. (connection 6 — ADF (side 2) FFC) 3. Replace the document feeder assembly |
| Error code: | 31.03.22 |
| Display: | 31.03.22 Scanner calibration failure |
| Description: | Scanner calibration failure Backside illumination calibration failure. |
| Remedy: | 1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. Device Maintenance / Calibrate-Cleaning / Calibrate Scanner 3. If the error persists, clean the scanner glass and calibration strips. NOTE: Dust might appear on the underside of the glass, but this cannot be cleaned. a. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. b. Open the scanner lid. c. Use a soft, lint-free cloth moistened with water to clean the calibration white strips and reflector plate (see call-outs). Also clean the document feeder glass, flatbed glass and plastic lid backing. NOTE: If needed, lens cleaner or nonabrasive glass cleaner can be applied to the cloth before cleaning the glass. Spray only onto the cloth and not directly onto the glass or device. Do not spray water or glass cleaner on the glass as it can seep under it and possibly damage the printer. Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it and/or leave residue on the glass resulting in degraded copy/scan quality. 4. If the error persists, replace the Integrated Scanning Assembly (ISA). |
| Error code: | 31.03.30 |
| Display: | 31.03.30 Document feeder pick motor error |
| Description: | Document feeder pick motor error. The document feeder pick motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
| Error code: | 31.03.31 |
| Display: | 31.03.31 Document feeder motor stall |
| Description: | Document feeder motor stall. The document feeder feed motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to the scanner control board (SCB). 6. Replace the document feeder assembly. |
| Error code: | 31.03.32 |
| Display: | 31.03.32 |
| Description: | The document feeder de-skew motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to scanner control board (SCB) cables. 6. Replace the document feeder assembly. |
| Error code: | 31.03.33 |
| Display: | Backside scanner calibration area dirty |
| Description: | Backside scanner calibration area dirty The white area used for backside scanner calibration is dirty. |
| Remedy: | 1. Remove the white background and clean it. 2. If the error persists, clean the scanner glass and calibration strips. NOTE: Dust might appear on the underside of the glass, but this cannot be cleaned. a. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. b. Open the scanner lid. c. Use a soft, lint-free cloth moistened with water to clean the calibration white strips and reflector plate (see call-outs). Also clean the document feeder glass, flatbed glass and plastic lid backing. NOTE: If needed, lens cleaner or nonabrasive glass cleaner can be applied to the cloth before cleaning the glass. Spray only onto the cloth and not directly onto the glass or device. Do not spray water or glass cleaner on the glass as it can seep under it and possibly damage the printer. Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it and/or leave residue on the glass resulting in degraded copy/scan quality. 3. Clean the backside scanner glass. 4. If issue remains replace the document feeder assembly. |
| Error code: | 31.03.34 |
| Display: | Background missing |
| Description: | Background missing The removable background for the backside scanner is either missing or not fully snapped into place. |
| Remedy: | 1. Remove the white background and clean it. 2. Clean the backside scanner glass. 3. If issue remains replace the document feeder assembly. |
| Error code: | 31.13.00 |
| Display: | Document feeder multi-pick error |
| Description: | Document feeder multi-pick error A multiple pick error was reported by the document feeder assembly. |
| Remedy: | 1. Open the document feeder cover, pull ALL the sheets back into the tray and then resume the job. 2. Verify that the paper meets the product specifications. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly and separation pad. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
| Error code: | 31.13.01 |
| Display: | 31.13.01 |
| Description: | Document feeder job error, pick error. Paper pick was initiated, but the page didn`t did not make it to the pick success sensor. |
| Remedy: | 1. Open the document feeder lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Clean the document feeder pick and feeder rollers and clean separation pad If worn or damage replace roller kit. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 8. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder. 9. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly. |
| Error code: | 31.13.02 |
| Display: | 31.13.02 |
| Description: | Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path. |
| Remedy: | 1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Clean the document feeder pick and feeder rollers and clean separation pad. If worn or damage replace roller kit. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the Paper-Path Sensor. If the sensor does not show functionality when tested, replace the sensor. 8. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly. |
| Error code: | 31.13.13 |
| Display: | 31.13.13 |
| Description: | The document feeder jam access door is open. |
| Remedy: | 1. Verify that the jam access cover is closed. 2. Verify that the flag is not broken off. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 4. Actuate the document feeder Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder assembly. IMPORTANT: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3). |
| Error code: | 31.13.14 |
| Display: | 31.13.14 |
| Description: | Document feeder job error, over current. This is a feed jam in the document feeder, and the motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).6. Re-seat the document feeder to the scanner control board (SCB).7. Replace the document feeder assembly. |
| Error code: | 31.13.15 |
| Display: | 31.13.15 |
| Description: | This is a duplex re-feed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex re-feed does not make it to the deskew sensor. |
| Remedy: | 1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder assembly. |
| Error code: | 33.02.01 |
| Display: | 33.02.01 Used board/disk installed |
| Description: | Used board/disk installed Used board disk installed. An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost. |
| Remedy: | 1. Reinstall the used board or disk back into its original printer. 2. To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button. |
| Error code: | 33.03.03 |
| Display: | 33.03.03 Incompatible formatter installed. |
| Description: | Incompatible formatter installed. This is and EFI BIOS event to prevent booting with the wrong formatter installed. |
| Remedy: | Power down the printer and install the correct formatter in the device. NOTE: If it is believed that the formatter is the correct part number and model for this printer, replace the formatter again and return the formatter in question to HP for evaluation. |
| Error code: | 33.03.XX |
| Display: | 33.03.XX |
| Description: | • 33.03.01: Save recover engine storage ID unexpected length. • 33.03.02: Data size mismatch unable to recover DCC MVRAM. |
| Remedy: | Power the printer off then back on. If issue is not resolved replace the ICB and return to HP for evaluation. |
| Error code: | 40.00.01 |
| Display: | 40.00.01 USB I/O buffer overflow To continue, touch “OK” |
| Description: | USB I/O buffer overflow To continue, touch “OK” The USB buffer has overflowed. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration. |
| Error code: | 40.00.02 |
| Display: | 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” |
| Description: | Embedded I/O buffer overflow To continue, touch “OK” The product has experienced a JetDirect buffer overflow. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost).2. Check the host configuration. |
| Error code: | 40.00.03 |
| Display: | 40.00.03 EIO <X> buffer overflow To continue, touch “OK” |
| Description: | EIO <X> buffer overflow To continue, touch “OK” Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use. |
| Remedy: | Touch the OK button to print the transferred date (some data might be lost). |
| Error code: | 40.00.04 |
| Display: | 40.00.04 EIO <X> bad transmission To continue, touch “OK” |
| Description: | EIO <X> bad transmission To continue, touch “OK” The connection between the product and the USB device has been broken. |
| Remedy: | 1. Touch the OK button to clear the error message and continue printing.2. Remove, and then reinstall the USB device. |
| Error code: | 40.00.05 |
| Display: | 40.00.05 Embedded I/O bad transmission To continue, touch “OK” |
| Description: | Embedded I/O bad transmission To continue, touch “OK” The USB device has been removed. |
| Remedy: | 1. Touch the OK button to clear the error message (data will be lost).2. Install the USB device. |
| Error code: | 40.08.0X |
| Display: | 40.08.0X USB storage accessory removed |
| Description: | USB storage accessory removed X = 0 or 1; information code. Secure file erase is enabled. |
| Remedy: | No action necessary. |
| Error code: | 40.0X.05 |
| Display: | 40.0X.05 USB storage accessory removed |
| Description: | USB storage accessory removed X = 1, 2, 3, 5, or 6; information code. The USB storage accessory was removed. |
| Remedy: | No action necessary. |
| Error code: | 41.01.YZ |
| Display: | 41.01.YZ |
| Description: | Event log error message: 41.01.YZ. An unknown misprint error occurred on the printer. Y = Type, Z = Tray • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: From unknown tray • Z = 1: From Tray 1 • Z = 2: From Tray 2 • Z = 3: From Tray 3 • Z = 4: From Tray 4 • Z = 5: From Tray 5 • Z = 6: From Tray 6 • Z = 7: From Tray 7 • Z = 8: From Tray 8 • Z = 9: From Tray 9 • Z = D: From duplex |
| Remedy: | 1. Touch OK to clear the error.2. If the error is not cleared, Turn the printer off, and then on again.3. If the error returns, check the wire harness from the laser scanner to the DC controller.4. If the error persists, replace the laser/scanner assembly.5. Replace the DC controller. |
| Error code: | 41.02.00 |
| Display: | 41.02.00 Error |
| Description: | A beam detected misprint error occurred. |
| Remedy: | 1. To clear the error message, touch OK.2. If the error persists, turn the printer off, and then on again.3. Verify that the toner cartridge is in good condition and the shutter works properly. Swap toner cartridge to test as needed.4. If the error returns, check the wire harness from the laser/scanners to the DC controller.5. If the error persists, replace the laser scanner assembly and the Laser Scanner Cable. |
| Error code: | 41.03.FZ |
| Display: | 41.03.FZ Unknown Misprint Error |
| Description: | This is a general misprint error. Either media is loaded off-center with the side guides in the tray or a media width sensor failure occurred from an unknown tray. The error will be one of the following:ВЃ • 41.03.F0 • 41.03.F1ВЃ • 41.03.F2ВЃ • 41.03.F3ВЃ • 41.03.F4 • 41.03.F5ВЃ • 41.03.FD |
| Remedy: | 1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray.2. Try the print job again. Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray.3. If the error persists, print a Configuration Page and note the paper size for the tray in question. • If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu. • If the tray size sensors test as GOOD, replace the paper tray. • If the tray size sensors test as BAD, check the cable connections between the tray size sensor and the DC Controller. If the cable connections are plugged in correctly and the cables are not compromised, elevate issue for printer replacement. |
| Error code: | 41.03.YZ |
| Display: | 41.03.YZ Unexpected size in tray <X> |
| Description: | Unexpected size in tray <X> The product detected a different paper size than expected. Y = Type, Z = Tray• Y = 0 Size mismatch. Detected media is longer or shorter than expected.• Y = A Size mismatch. Detected media too long.• Y = B Size mismatch. Detected media too short.• Y = C Size mismatch. Inter-page gap error.• Z = D Source is the duplexer.• Z = 1 Source is Tray 1.• Z = 2 Source is Tray 2.• Z = 3 Source is Tray 3. |
| Remedy: | 1. Touch OK to use another tray.2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.4. If the issue persists, replace the Mech kit. |
| Error code: | 41.04.YZ |
| Display: | 41.04.YZ Printer Error |
| Description: | An unknown misprint error occurred on the printer. Y = Type, Z = Tray • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = D Source is the duplexer. • Z = 0 Source is the envelope feeder. • Z = 1 Source is Tray 1. • Z = 2 Source is Tray 2. • Z = 3 Source is Tray 3. • Z = 4 Source is Tray 4. • Z = 5 Source is Tray 5. |
| Remedy: | 1. Touch OK to clear the error.2. If error does not clear, turn the printer off, and then on again.3. Swap out or re-seat the toner cartridge to test it.4. Check the toner cartridges before replacing any other parts (HP original?, connectors, etc.).5. Re-seat the connections to the laser/scanner and the DC controller.6. If the error persists, replace the laser/scanner.7. Replace the DC controller. |
| Error code: | 41.05.YZ |
| Display: | 41.05.YZ Unexpected type in tray <X> |
| Description: | The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: Photo Media (1, 2, or 3) • Z = 1: Auto Sense (Normal) • Z = 2: Normal (typed not from Auto Sense) • Z = 3: Light media 1, 2, or 3 mode • Z = 4: Heavy media 1 • Z = 5: Heavy media 2 • Z = 6: Heavy media 3 • Z = 7: Glossy media 1 • Z = 8: Glossy media 2 • Z = 9: Glossy media 3 • Z = A: Glossy film • Z = B: OHT • Z = C: Label • Z = D: Envelope 1, 2, or 3 mode • Z = E: Rough • Z = F: Other mode |
| Remedy: | 1. Load the tray with the size and type of paper indicated, or use another tray if available.2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.3. Check all application and printer settings to make sure that the Type setting is correct.4. Clean the Media sensor.5. If the error persists, elevate issue for printer replacement. |
| Error code: | 41.XX.YZ |
| Display: | 41.XX.YZ Error To continue, touch “OK” |
| Description: | This section covers all other errors of the form 41.XX.YZ not covered in the previous sections. A printer error has occurred. XX = error type Y = fuser mode Z = input tray • XX = 02 Beam detect misprint • XX = 09 Sub thermistor abnormally high • XX = 10 Pickup failure. • XX = 11 Illegal Duplex. • XX = 18 Scan line inclination adjustment • XX = 20 Image drum HV • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0 Envelope feeder • Z = 1 Tray 1 • Z = 2 Tray 2 • Z = 3 Tray 3 • Z = 4 Tray 4 • Z = 5 Tray 5 • Z = 6 Tray 6 • D Duplexer |
| Remedy: | 1. To clear the message, touch the OK button.2. If the message displays again, turn the printer off, and then on again.3. If the error persists, replace the DC Controller PCA. |
| Error code: | 42.XX.YZ |
| Display: | 42.XX.YZ |
| Description: | Internal system failure. |
| Remedy: | 1. Turn the printer off then on, and retry.2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 44.01.XX |
| Display: | 44.01.XX Error Event log message |
| Description: | Error Event log message (Multifunction product only.) A digital send error has occurred. |
| Remedy: | Try to send the job again. No action necessary. This error message should automatically clear. |
| Error code: | 44.03.XX |
| Display: | 44.03.XX Error Event log message |
| Description: | Error Event log message (Multifunction product only.) A digital send error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.10.XX |
| Display: | 44.10.XX Error Event log message (MFP Only) |
| Description: | Error Event log message (Multifunction product only.) A send to email error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.34.XX |
| Display: | 44.34.XX Error Event log message |
| Description: | Error Event log message (Multifunction product only.) A fax error has occurred. |
| Remedy: | 1. Try to send the job again.2. Check the fax configuration |
| Error code: | 44.92.XX |
| Display: | 44.92.XX Error Event log message |
| Description: | A fax error has occurred. |
| Remedy: | 1. Try to send the job again.2. Check the fax settings to make sure they are set to the proper settings for the environment.3. If the issue persists, see document - “Solve fax problem” for additional fax troubleshooting information. |
| Error code: | 47.00.XX |
| Display: | 47.00.XX |
| Description: | Back channel internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.01.XX |
| Display: | 47.01.XX |
| Description: | Image transformer internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.02.XX |
| Display: | 47.02.XX |
| Description: | Job parser internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.03.XX |
| Display: | 47.03.XX |
| Description: | Print job internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.04.XX |
| Display: | 47.04.XX |
| Description: | Print spooler 9100 internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.05.00 |
| Display: | 47.05.00 |
| Description: | Print spooler framework internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.06.XX |
| Display: | 47.06.XX |
| Description: | Print application internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.WX.YZ |
| Display: | 47.WX.YZ Printer Calibration Failed To continue, touch “OK” |
| Description: | Printer Calibration Failed To continue, touch gOKh The device is unable to access or implement one of the image patterns files. Y = Calibration type, Z = Event• 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization• 47.FC.01 (event code) CPR Store Image failure• 47.FC.02 (event code) CPR Image not found• 47.FC.03 (event code) CPR Print engine execution failure• 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization• 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure• 47.FC.12 (event code) Consecutive Dmax Dhalf Image not found• 47.FC.13 (event code) Consecutive Dmax Dhalf Print engine execution failure• 47.FC.20 (event code) Error Diffusion Image not found at system initialization• 47.FC.21 (event code) Error Diffusion Store image failure • 47.FC.22 (event code) Error Diffusion Image not found• 47.FC.23 Error Diffusion Print engine execution failure• 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization• 47.FC.31 (event code) Drum Speed Adjustment Store image failure• 47.FC.32 (event code) Drum Speed Adjustment Image not found• 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure• 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization• 47.FC.41 (event code) Pulse Width Modulation Store image failure• 47.FC.42 (event code) Pulse Width Modulation Image not found• 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure |
| Remedy: | 1. Turn the product off, and then on again.2. If the error persists over multiple power cycles frequently and consistently on a unit then do the following.• In the Administration/Troubleshooting/Diagnostics, run the hard disk tests to validate health of the device. Fix any issue found with the mass storage device3. If the error persists, reload the firmware.4. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu then reload the firmware. |
| Error code: | 48.XX.YY |
| Display: | 48.XX.YY |
| Description: | A job framework internal error has occurred. |
| Remedy: | 1. No action should be necessary.2. If the error persists, upgrade the product firmware.3. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”. |
| Error code: | 49.XX.YY |
| Display: | 49 Error, Turn off then on |
| Description: | Error To continue turn off then on A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product`s power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, gHP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent). |
| Error code: | 50.WX.YZ |
| Display: | 50.WX.YZ Fuser error |
| Description: | The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | W = 1 or W = 2: Low fuser temperature 1 or fuser warm-up failure 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. W = 1: Reconnect the connector (J82) on the DC controller PCA. -or- W = 2: Reconnect the connectors (J53, J54 and J82) on the DC controller PCA. 3. Replace the fuser. 4. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. W = 3: High fuser temperature 1 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J82) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. W = 4: Drive circuit fault 1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect the connector (J53) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply. W = 7: Fuser pressure-release mechanism failure 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Reconnect the connector (J221) of the fuser motor and the connector (J89) on the DC controller PCA. 4. Use the fuser motor (M299) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor. 5. Replace the fuser. W = 8: Low fuser temperature 2 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. W = 9: High fuser temperature 2 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. |
| Error code: | 51.00.10 |
| Display: | 51.00.10 |
| Description: | Laser/scanner error. Laser Scanner beam detect error. |
| Remedy: | 1. Reconnect connector (J811/J851) on the laser/scanner. 2. Reconnect connectors (J161) on the DC controller. 3. If the error persists, replace the laser/scanner. |
| Error code: | 51.00.19 |
| Display: | 51.00.19 Laser Scanner Error - Laser malfunction Sens |
| Description: | A printer laser scanner error occurred. |
| Remedy: | 1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller. |
| Error code: | 51.00.20 |
| Display: | 51.00.20 Laser Scanner Error - Laser malfunction Sens |
| Description: | A printer laser scanner error occurred. |
| Remedy: | 1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller. |
| Error code: | 52.00.0 |
| Display: | 52.00.00/52.00.20 Scanner Startup/Rotation error |
| Description: | A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. Listen for a high pitched whine from the motor. If laser scanner motor is not functioning, replace the laser scanner. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner. |
| Error code: | 52.00.20 |
| Display: | 52.00.20 Scanner Rotation error |
| Description: | A printer laser scanner rotation error occurred. |
| Remedy: | 1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller. |
| Error code: | 54.00.03 |
| Display: | 54.00.03 (EVENT LOG ONLY) |
| Description: | Environmental sensor abnormality warning |
| Remedy: | 1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector from tray 1 to the environment sensor and the connector (J223) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 4. If the error persists, replace the right door assembly. |
| Error code: | 54.06.21 |
| Display: | 54.06.21 error |
| Description: | A sensor error has occurred. Primary laser/scanner beam detect abnormality. |
| Remedy: | 1. Turn the printer off, and then on. 2. If the printer has had parts removed or replace, check the connector (J161 and J162) on the DC controller PCA. 3. If the error persists, replace the laser/scanner assembly. |
| Error code: | 55.00.01 |
| Display: | 55.00.01, 55.00.03 or 55.00.04 DC Controller Error |
| Description: | The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out. |
| Remedy: | Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller. |
| Error code: | 55.00.03 |
| Display: | 55.00.03 DC controller error |
| Description: | DC controller PCA error occurred. DC controller no engine response |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA. |
| Error code: | 55.00.04 |
| Display: | 55.00.04 DC controller error |
| Description: | DC controller PCA error occurred. DC controller communications timeout |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA. |
| Error code: | 55.00.05 |
| Display: | 55.00.05 Engine Firmware RFU Error |
| Description: | The firmware upgrade failed. |
| Remedy: | Turn the product off and then on. If issue remains re-send upgrade. |
| Error code: | 55.01.06 |
| Display: | 55.01.06 |
| Description: | NVRAM memory data error warning DC controller PCA error occurred. The engine is not communicating with the formatter. The communication link between the formatter and the DC controller was lost. This can occur due to a timing error or intermittent connection loss between the formatter and the DC controller. |
| Remedy: | 1. Turn the product off, and then on. 2. Check the life remaining on the maintenance kit. 3. Reseat the formatter, DIMMs, and EIO cards. 4. If the error persists, replace the DC controller PCA. 5. If the error persists, replace the formatter. |
| Error code: | 55.02.06 |
| Display: | 55.02.06 |
| Description: | NVRAM memory access error warning DC controller PCA error occurred. The engine is not communicating with the formatter. The communication link between the formatter and the DC controller was lost. This can occur due to a timing error or intermittent connection loss between the formatter and the DC controller. |
| Remedy: | 1. Turn the product off, and then on. 2. Check the life remaining on the maintenance kit. 3. Reseat the formatter, DIMMs, and EIO cards. 4. If the error persists, replace the DC controller PCA. 5. If the error persists, replace the formatter. |
| Error code: | 56.00.01 |
| Display: | 56.00.01 Illegal Input Printer Error |
| Description: | The product experienced an illegal input. |
| Remedy: | Turn the product off, then on. Remove any third-party hardware and test again |
| Error code: | 56.00.YY |
| Display: | 56.00.YY Error |
| Description: | Optional paper trays communication error occurred. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, reseat the optional paper trays (HCO and HCI).. 3. Check the input connectors for damage. If a connector is damaged, replace the connector. |
| Error code: | 57.00.01 |
| Display: | 57.00.01 to.continue.off.on |
| Description: | Main fan (FM1) failure. |
| Remedy: | 1. Turn the printer off, and then on. Listen for fan noise on the right side of the printer. If no noise is heard, replace the main fan (FM1). 2. If the fan has been removed or replaced, check the connector (J372 and J341) on the High voltage PCA and (J133) on the DC controller PCA. 3. If the error persists, replace the main fan (FN101). |
| Error code: | 57.00.02 |
| Display: | 57.00.02 to.continue.off.on |
| Description: | Sub fan (FM2) failure. |
| Remedy: | 1. Turn the printer off, and then back on. Listen for fan noise coming from the left side of the printer. The fan should turn on approximately 1.5 minutes after power on. 2. If no noise is heard, replace fan FM2. 3. If the fan has been removed or replaced, check connector J661 on the sub fan and J147 on the DC Controller. |
| Error code: | 57.00.03 |
| Display: | 57.00.03 Error To continue turn off then on |
| Description: | Rear delivery fan (FM-3B) malfunction (M830 only) |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper back of the product. 3. If no noise is heard, make sure that the connectors (J1453B and J1451B) on the intermediate PCA and connector (J205) on the DC controller are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly.. |
| Error code: | 57.00.05 |
| Display: | 57.00.05 Error To continue turn off then on |
| Description: | Cartridge fan (FM-5) malfunction |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the right side, upper back of the product just above Tray 1. 3. If no noise is heard, make sure that the connector (J225) on the DC controller PCA is connected correctly and undamaged. 4. If the error persists, replace the cartridge fan assembly (FM5) |
| Error code: | 57.00.06 |
| Display: | 57.00.06 Error To continue turn off then on |
| Description: | Center delivery fan (FM-6) (M806 only) |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper center of the product. 3. If no noise is heard, make sure that the connector (J205) on the DC controller PCA and connectors (J1451 and J1454) on the intermediate PCA are connected correctly and undamaged. 4. If the error persists, replace the face-down delivery assembly. |
| Error code: | 57.00.07 |
| Display: | 57.00.07 Error To continue turn off then on |
| Description: | Rear edge cooling fan (FM-7) malfunction |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the front left side of the product. NOTE: The cooling assembly is deep inside the product and will be difficult to hear. 3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and relay connector (J33) are connected correctly and undamaged. 4. If the error persists, replace the edge cooling fan assembly. |
| Error code: | 57.XX.YZ |
| Display: | 57.XX.YZ Error |
| Remedy: | Use the wiring diagram to trace back where the fan gets its supply voltage. The connectors are supplied in the troubleshooting steps. If after following the steps provided the issue is not resolved it may be a voltage source issue from the DC Controller or LVPS. Depending which FAN is failing one of these parts may need to be replaced as a following step. |
| Error code: | 58.00.02 |
| Display: | 58.00.02 Error |
| Description: | Environmental sensor (TH3) failure. |
| Remedy: | 1. Turn the product off and then back on. 2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 3. Reconnect the intermediate connector (J199) on the environmental sensor. 4. If the error persists, replace the environmental sensor (TH3). |
| Error code: | 58.00.03 |
| Display: | 58.00.03 Error |
| Description: | DC controller CPU failure. |
| Remedy: | 1. Turn the printer off and then back on. 2. Check all of the connectors on the DC controller PCA. 3. If the error persists, replace the DC controller PCA. |
| Error code: | 58.00.04 |
| Display: | 58.00.04 Error |
| Description: | The printer experienced a low voltage power supply unit malfunction. |
| Remedy: | 1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. If error persists, replace the power supply unit. |
| Error code: | 58.01.04 |
| Display: | 58.01.04 Error |
| Description: | 24V power supply error during operation. During regular printing operation the 24V power supply experienced an error. |
| Remedy: | 1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. If error persists, replace the power supply unit. |
| Error code: | 58.02.04 |
| Display: | 58.02.04 Error |
| Description: | 24V power supply error during boot or wake. During printer power on or when waking from sleep mode, the printer experienced an error with the 24V power supply. |
| Remedy: | 1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. If error persists, replace the power supply unit. |
| Error code: | 59.00.00 |
| Display: | 59.00.00 or 59.00.10 Error |
| Description: | Feed motor (M101) failure (start-up or rotational). |
| Remedy: | 1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101). |
| Error code: | 59.00.10 |
| Display: | 59.00.00 or 59.00.10 Error |
| Description: | Feed motor (M101) failure (start-up or rotational). |
| Remedy: | 1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101). |
| Error code: | 59.00.30 |
| Display: | 59.00.YY Error - To.continue.off.on |
| Description: | A motor error has occurred. • YY = Motor |
| Remedy: | Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1. |
| Error code: | 59.00.40 |
| Display: | 59.00.YY Error - To.continue.off.on |
| Description: | A motor error has occurred. • YY = Motor |
| Remedy: | Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1. |
| Error code: | 59.05.50 |
| Display: | 59.05.50 |
| Description: | A printer motor error occurred. Main motor error. Drum motor start up error |
| Remedy: | 1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l |
| Error code: | 59.05.60 |
| Display: | 59.05.60 |
| Description: | A printer motor error occurred. Main motor error. Drum motor rotation error |
| Remedy: | 1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l |
| Error code: | 59.A2.02 |
| Display: | 59.A2.YY Error |
| Description: | A printer error has occurred. |
| Remedy: | Tray 2 lifter driver assembly failure.1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper surface sensors are properly functioning.2. If this part has been removed or replace, check the connector (J144) on the on the DC controller PCA.3. If the error persists, elevate the issue for possible printer replacement. |
| Error code: | 59.A3.03 |
| Display: | 59.A3.03 Error |
| Description: | Media input source 3 lifter motor malfunction (M1). |
| Remedy: | Use the following to troubleshoot the error: 1x500-sheet/3x500-sheet paper deck: 1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 3). |
| Error code: | 59.A4.04 |
| Display: | 59.A4.04 Error |
| Description: | Media input source 4 lifter motor malfunction (M3). 3x500 sheet paper deck only. |
| Remedy: | 1. Use the Tray/Bin manual sensor test to verify that the Tray 4 paper (SR5 and SR8) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1604 and 1605) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 4). |
| Error code: | 59.A5.05 |
| Display: | 59.A5.05 Error |
| Description: | Media input source 5 lifter motor malfunction (M4). 3x500 sheet paper deck only. |
| Remedy: | 1. Use the Tray/Bin manual sensor test to verify that the Tray 5 paper (SR9 and SR12) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1601 and 1602) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 5). |
| Error code: | 60.00.02 |
| Display: | 60.00.02 Tray 2 lifting error |
| Description: | Lifter driver assembly Tray 2 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 2 paper (PS1409 and PS1410) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 2). |
| Error code: | 60.00.03 |
| Display: | 60.00.03 Tray 3 lifting error |
| Description: | Lifter driver assembly Tray 3 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 3 paper (PS1411 and PS1412) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 3).e d |
| Error code: | 60.00.04 |
| Display: | 60.00.04 Tray 4 lifting error |
| Description: | Lifter driver assembly Tray 4 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 4 paper (PS3101 and PS3103) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3005) on the HCI controller PCA J906. 4. If the error persists, replace the lifter drive assembly (Tray 4).y (T |
| Error code: | 60.00.05 |
| Display: | 60.00.05 Tray 5 lifting error |
| Description: | Lifter driver assembly Tray 5 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 5 paper (PS3201 and PS3203) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3015) on the HCI controller PCA J917. 4. If the error persists, replace the lifter drive assembly (Tray 5). |
| Error code: | 62.00.00 |
| Display: | 62.00.00 To continue turn off the on. |
| Description: | Internal system failure. |
| Remedy: | Turn the printer off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk. |
| Error code: | 65.80.A0 |
| Display: | 65.80.A0, 65.80.A1: Output accessory Failure |
| Description: | Output accessory disconnected. An external paper handling accessory connection has been interrupted. |
| Remedy: | 1. Turn the product off. 2. Make sure that the communication cable from the finisher to the engine is installed correctly. 3. Make sure that all packing materials have been removed from the paper handling accessory. 4. Check the paper path for obstructions, or jammed paper. 5. Turn the product on. If the error persists, replace the accessory. |
| Error code: | 65.80.A1 |
| Display: | 65.80.A0, 65.80.A1: Output accessory Failure |
| Description: | Output accessory disconnected. An external paper handling accessory connection has been interrupted. |
| Remedy: | 1. Turn the product off. 2. Make sure that the communication cable from the finisher to the engine is installed correctly. 3. Make sure that all packing materials have been removed from the paper handling accessory. 4. Check the paper path for obstructions, or jammed paper. 5. Turn the product on. If the error persists, replace the accessory. |
| Error code: | 66.00.20 |
| Display: | 66.00.20 |
| Description: | Over Current Error. This is an output device failure related message. |
| Remedy: | 1. Turn the product off, and then on.2. Make sure that the finisher is connected correctly.3. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 66.00.40 |
| Display: | 66.00.40 |
| Description: | NVRAM Error. This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on. |
| Remedy: | 1. Turn the product off, and then on.2. Make sure that the finisher is connected correctly.3. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 66.00.50 |
| Display: | 66.00.50 |
| Description: | This is a CAN-CPU sequence error. |
| Remedy: | 1. Turn the product off, and then on.2. Make sure that the finisher is connected correctly.3. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 66.00.77 |
| Display: | 66.00.77 |
| Description: | This is a device communication error. The communication between the print engine and the finisher has been interrupted or lost. |
| Remedy: | 1. Turn the product off, and then on.2. Make sure that the finisher is connected correctly.3. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 66.00.79 |
| Display: | 66.00.79 |
| Description: | This is a JetLink communication error. The product has lost JetLink communication with the output device. |
| Remedy: | 1. Turn off the product, and then disconnect the finisher.2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product.3. Reconnect the finisher to the product.4. Turn the product on.5. If the error persists, replace the stacker controller PCA or the Stapler/Stacker Unit. |
| Error code: | 66.80.YY |
| Display: | 66.80.YY Stapler/Stacker failure |
| Description: | An external paper handling accessory error has occurred. • 66.80.01 (event code) Y-align malfunction • 66.80.02 (event code) Jogger malfunction • 66.80.03 (event code) Stapler malfunction • 66.80.21 (event code) Lift up malfunction • 66.80.22 (event code) Lift down malfunction • 66.80.23 (event code) Lift sensor malfunction • 66.80.33 (event code) Output roller malfunction • 66.80.35 (event code) Self priming malfunction • 66.80.51 (event code) System error (FW error) • 66.80.55 (event code) System error 5 (FW error) • 66.80.56 (event code) System error 6 (FW error) • 66.80.57 (event code) System error 7 (FW error) • 66.80.58 (event code) System error 8 (FW error) • 66.80.59 (event code) System error 9 (FW error) • 66.80.60 (event code) System error 10 (FW error) • 66.80.61 (event code) System error 11 (FW error) • 66.80.62 (event code) System error 12 (FW error) • 66.80.63 (event code) System error 13 (FW error) • 66.80.64 (event code) System error 14 (FW error) • 66.80.65 (event code) System error 15 (FW error) • 66.80.70 (event code) Page-info in flush • 66.80.71 (event code) Flush request in PDLV • 66.80.72 (event code) Delivery notice error • 66.80.73 (event code) Flush request in checking paper path • 66.80.74 (event code) Checking paper path start in PDLV • 66.80.75 (event code) Flush request in flush • 66.80.76 (event code) Non-flush complete |
| Remedy: | 1. Turn off the product, and then disconnect the finisher.2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product.3. Inspect the finisher for paper jams.4. Reconnect the finisher to the product. 5. Turn the product on.6. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 70.00.00 |
| Display: | 70.00.00 Error To continue turn off then on |
| Description: | DC controller failure. |
| Remedy: | 1. Turn the printer off, and then on.2. If the error persists, replace the DC controller. |
| Error code: | 80.0X.YY |
| Display: | 80.0X.YY Embedded Jetdirect Error |
| Description: | An Embedded HP JetDirect print server critical error has occurred. • 80.01.80: (event log) No heartbeat • 80.01.81: (event log) Reclaim timeout • 80.01.82: (event log) Invalid data length • 80.01.8B: (event log) Invalid max outstanding packet header field • 80.01.8C: (event log) Invalid channel mapping response • 80.03.01: (event log) No PGP buffers • 80.03.02: (event log) Channel table full • 80.03.03: (event log) Producer index not reset • 80.03.04: (event log) Consumer index not reset • 80.03.05: (event log) Queue position size too small • 80.03.06: (event log) Transport overflow • 80.03.07: (event log) No overflow packets • 80.03.08: (event log) Invalid identify response • 80.03.09: (event log) Invalid channel map return status • 80.03.10: (event log) Invalid reclaim return status • 80.03.12: (event log) Datagram invalid buffer • 80.03.13: (event log) Max stream channels • 80.03.14: (event log) Max datagram channels • 80.03.15: (event log) Card reset failed • 80.03.16: (event log) Self-test failure • 80.03.17: (event log) Unknown PGP packet • 80.03.18: (event log) Duplicate I/O channel |
| Remedy: | 1. Turn the printer off, and then on.2. Remove the RJ45 cable.3. Turn the printer off, and then on.4. Reconnect the RJ45 cable.5. If the error persists, replace the formatter. |
| Error code: | 82.73.46 |
| Display: | 82.73.46 |
| Description: | A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. |
| Error code: | 82.73.47 |
| Display: | 82.73.47 |
| Description: | A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. |
| Error code: | 98.00.01 |
| Display: | 98.00.01 Corrupt data in firmware volume |
| Description: | Data corrupt has occurred in the firmware volume. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume |
| Error code: | 98.00.02 |
| Display: | 98.00.02 Corrupt data in the solutions volume |
| Description: | Corrupt data in the solutions volume Data corruption has occurred in the solutions volume. |
| Remedy: | 1. Turn the product off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware. |
| Error code: | 98.00.03 |
| Display: | 98.00.03 Corrupt data in the configuration volume |
| Description: | Corrupt data in the configuration volume Data corrupt has occurred in the configuration volume. |
| Remedy: | 1. Turn the product off, and then on.2. Download the firmware again, and then attempt the upgrade again.3. Use the Clean Disk item in the Preboot menu.4. Reload the firmware. |
| Error code: | 98.00.04 |
| Display: | 98.00.04 Corrupt data in the job data volume |
| Description: | Corrupt data in the job data volume Data corrupt has occurred in the job data volume. |
| Remedy: | 1. Turn the product off, and then on.2. Rerun the file erase function. |
| Error code: | 98.01.00 |
| Display: | 98.00.01 or 98.01.00 Corrupt data in firmware volume |
| Description: | Data corrupt has occurred in the firmware volume. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume |
| Error code: | 99.00.01 |
| Display: | 99.00.01 Upgrade not performed file is corrupt |
| Description: | Upgrade not performed file is corrupt A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image). |
| Remedy: | Download the RFU file, and then attempt the upgrade again. |
| Error code: | 99.00.02 |
| Display: | 99.00.02 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.XX.YY |
| Display: | 99.XX.YY |
| Description: | A message of this form indicates a firmware installation error. |
| Remedy: | Reload the firmware. |
