Brother MFC-620CN
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Модули
PANEL
DRIVE
(Узел переноса)
ADF2
PAPER EJECT
PAPER CASSETTE
Детали PAPER CASSETTE
| Деталь: | Мотор узла автоматической подачи документов |
| Парткод: | LF4953001 |
| Деталь: | Датчик наличия бумаги |
| Парткод: | LG2239001 |
| Деталь: | Блок сканера |
| Парткод: | LF7732003 |
| Деталь: | Мотор привода картриджей |
| Парткод: | LF4764001 |
| Деталь: | Мотор узла подачи бумаги |
| Парткод: | LP0060001 |
| Деталь: | Плата управления картриджами |
| Парткод: | LF7954001 |
| Деталь: | Плата панели управления |
| Парткод: | LG5533051 |
| Деталь: | Петля модуля сканера |
| Парткод: | LF4976001 |
| Деталь: | Assembly, front cover |
| Парткод: | 0A5300605 |
| Деталь: | Крышка планшетного сканера узла автоматической подачи документов |
| Парткод: | LP0139003 |
| Деталь: | Откидная крышка для поддержки бумаги в узле автоматической подачи документов |
| Парткод: | LF4964003 |
| Деталь: | Логотип производителя |
| Парткод: | LF5081001 |
| Деталь: | Samsung ML-84 |
| Парткод: | 085411216 |
| Деталь: | Дальний передвижной ограничитель формата бумаги в автоподатчике документорв |
| Парткод: | LF4965003 |
| Деталь: | Ближний передвижной ограничитель формата бумаги в автоподатчике документорв |
| Парткод: | LF4966003 |
| Деталь: | Верхняя крышка автоподатчика документорв, в сборе |
| Парткод: | LF4969003 |
| Деталь: | Крышка выхода бумаги в автоподатчике документорв |
| Парткод: | LF5356001 |
| Деталь: | Винт |
| Парткод: | 000300305 |
| Деталь: | Cover, HIP (M880) |
| Парткод: | 087320616 |
| Деталь: | Крышка |
| Парткод: | LF4806001 |
| Деталь: | Кассета на 100 листов, в сборе |
| Парткод: | LF4855001 |
| Деталь: | Крышка кассеты на 100 листов |
| Парткод: | LF5063001 |
| Деталь: | Нижняя крышка, в сборе |
| Парткод: | LF4865001 |
| Деталь: | Крышка карт памяти |
| Парткод: | LF5566001 |
| Деталь: | Клавиатура |
| Парткод: | LF5111001 |
| Деталь: | Узел очистки картриджей, в сборе |
| Парткод: | LF7036001 |
| Деталь: | Кассета для картриджей, в сборе |
| Парткод: | LP0472001 |
| Деталь: | Печатающая головка, в сборе |
| Парткод: | LK1866001 |
| Цена: | 4 600 ₽ |
| Деталь: | Автоподатчик документов, в сборе |
| Парткод: | LP5762003 |
| Деталь: | Ролик подачи бумаги в автоподатчике документорв |
| Парткод: | LF4955001 |
| Деталь: | Ролик захвата бумаги в автоподатчике документорв |
| Парткод: | LF7006001 |
| Деталь: | Ролик отделения бумаги в автоподатчике документорв |
| Парткод: | LF4944001 |
| Деталь: | Основание узла автоматической подачи документов, в сборе |
| Парткод: | LP0585001 |
| Деталь: | Вспомогательный ролик подачи бумаги в автоподатчике документов |
| Парткод: | LF7681001 |
| Деталь: | Площадка отделения бумаги в автоподатчике документорв |
| Парткод: | LF4975001 |
| Деталь: | Дальний флажок датчика наличия бумаги в автоподатчике документорв |
| Парткод: | LF4967001 |
| Деталь: | Ближний флажок датчика наличия бумаги в автоподатчике документорв |
| Парткод: | LF4968001 |
| Деталь: | Главный привод, в сборе |
| Парткод: | LF7963001 |
| Деталь: | Энкодерная линейка |
| Парткод: | LF4769001 |
| Деталь: | Направляющая / держатель в узле подачи бумаги, в сборе |
| Парткод: | LP0555001 |
| Деталь: | Пластина в узле подачи бумаги |
| Парткод: | LF7525001 |
| Деталь: | Механизм прижима бумаги |
| Парткод: | LP0021001 |
| Деталь: | Флажок датчика регистрации бумаги |
| Парткод: | LF4789001 |
| Деталь: | Пружина флажка датчика регистрации бумаги |
| Парткод: | LF4790001 |
| Деталь: | Энкодерный диск |
| Парткод: | LF4800001 |
| Деталь: | Датчик |
| Парткод: | LF4809001 |
| Деталь: | Крышка |
| Парткод: | LF4818001 |
| Деталь: | Ремень привода каретки картриджей |
| Парткод: | LF4768001 |
| Деталь: | Провода узла очистки картриджей |
| Парткод: | LG5780001 |
| Деталь: | Держатель плоского кабеля |
| Парткод: | LP0057001 |
| Деталь: | Винт |
| Парткод: | 087310815 |
| Деталь: | Пружина рычага узла очистки картриджей |
| Парткод: | LF4760001 |
| Деталь: | Рычаг узла очистки картриджей |
| Парткод: | LF4759001 |
| Деталь: | Шестерня |
| Парткод: | LF4762001 |
| Деталь: | Пружина шестерни |
| Парткод: | LF4763001 |
| Деталь: | Прокладка печатающей головки, в сборе |
| Парткод: | LF7590001 |
| Деталь: | Верхняя крышка печатающей головки |
| Парткод: | LK1579001 |
| Деталь: | Резиновая прокладка печатающей головки |
| Парткод: | LK1581001 |
| Деталь: | Нижняя крышка печатающей головки |
| Парткод: | LK1580001 |
| Деталь: | Контейнер для отработанных чернил, в сборе |
| Парткод: | LF7443001 |
| Деталь: | Динамик |
| Парткод: | LG5886001 |
Коды ошибок
26, 27, 28, 29
3X
40
41
42
43
44
46
48
49
4F
50, 51
52
54, 55
57
5A
5B
5C
5D
5E
60, 61, 62
7D
7E
7F
80
81
82
83
84
87
88
8A
8B
8C
8D
8E
8F
A1
A2
A3
A4
A5
A6
A7
A8
AC
AF
B1
B2
B3
B4
B5
B6
B7
B8
B9
BB
BD
BE
D0...DF
E2, E3
E4
E6
E8
EA
EE
F3, F5
F6
F7
F8
FF
Описание
| Error code: | 26, 27, 28, 29 |
| Description: | Running out of ink. |
| Remedy: | Running out of ink 26: Black ink 27: Yellow ink 28: Cyan ink 29: Magenta ink Replace or reload the ink cartridge. Ink empty sensor PCB defective Replace the ink refill ASSY. Main PCB defective Replace the main PCB. |
| Error code: | 3X |
| Description: | Head/carriage unit travel error |
| Remedy: | Any obstacles on the travel path of the head/carriage unit Clean the CR guide rail and CR support chassis. Carriage PCB broken Replace the carriage PCB. Head/carriage unit broken Replace the head/carriage unit. CR encoder strip stained or scratched Replace the CR encoder strip. Carriage motor broken Replace the carriage motor. Main PCB defective Replace the main PCB. Power supply PCB defective Replace the power supply PCB. Maintenance unit defective Replace the maintenance unit. |
| Error code: | 40 |
| Display: | Scanner locked |
| Description: | 10-348 ERROR 40 FUSER MAIN LAMP FAILURE Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault, Clear <10-348 & 10-350> is run. |
| Causes: | 1. Deformed paper sensor actuator or faulty sensor. 2. SMPS PBA or Main PBA is defective 3. Faulty cables or connectors. |
| Remedy: | Switch printer power OFF. Remove the Fuser Assembly. Warning Fuser may be very hot. Use extreme caution to prevent burns. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Replace the Engine Control Board. |
| Error code: | 41 |
| Display: | Self Diagnostic LSU |
| Description: | Install or Reseat Fuser, Code 41 Front thermistor open error. This is a cold condition. Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault is performed. |
| Causes: | • Fuser • Engine Control Board |
| Remedy: | 1 1. Turn OFF power and remove the Fuser Assembly. 2. Measure the resistance between the fuser connector P600-4 and P600-6. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 2. Replace the fuser assembly. 2 1. Reinstall the fuser assembly. 2. Enter service diagnostics. 3. From the Sensor Tests run the Fuser Temperature test. 4. Is the temperature indicated approximately 165o C? Replace the engine control board. Go to step 3. 3 1. Turn OFF printer power. 2. Check for an open circuit or poor connection between J600-4 to J600-6 to J404A-2. 3. Is the wiring OK? Replace the engine control board. Repair or replace the wiring harness. |
| Error code: | 42 |
| Display: | Self Diagnostic Temperature |
| Description: | 10-352 ERROR 42 FUSER STS (FRONT) WARM TIME FAILURE |
| Causes: | 1. The ‘Open Cover’ microswitch may be stuck or faulty 2. The tab on the front cover may be damaged or broken 3. Check the connector and cables between Switch and main PBA. |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 43 |
| Display: | Send Error (AUTH) |
| Description: | 10-353 ERROR 43 FUSER SSR1 ON TIME FAILURE |
| Causes: | 1. The ‘Open Cover’ microswitch may be stuck or faulty 2. Check the connector and cables between Switch and main PBA. |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 44 |
| Display: | Send Error (DNS) |
| Description: | Fuser Sub Lamp Overheat Failure, Code 44 The front thermistor has detected an overheat condition. Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault is performed. |
| Causes: | • Fuser • Engine Control Board |
| Remedy: | 1 1. Turn OFF power, remove the fuser assembly and allow it to cool down. 2. Measure the resistance between the Fuser connector P600-7 and P600-9. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 2. Replace the fuser assembly. 2 1. Reinstall the fuser assembly. 2. Enter service diagnostics. 3. From the Sensor Tests run the Fuser Temperature test. 4. Is the temperature indicated approximately 165o C? Go to step 4. Go to step 3. 3 1. Turn OFF printer power. 2. Measure the resistance between J641-4 and J641-5 on the engine control board. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 4. Repair or replace the wiring harness. 4 1. Turn printer power back ON. 2. Is there ~+3.4 VDC between J590-3 and ground? Check the AC wiring harness to the fuser. If the check is OK, replace the AC drive assembly. Replace the engine control board. |
| Error code: | 46 |
| Display: | Send Error (SMTP) |
| Description: | 10-354 ERROR 46 FUSER STS (REAR) WARM TIME FAILURE |
| Causes: | 1. Check stability of 24V supply to LSU. |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-7 and P600-9. Does the resistance measure between 20 ohms and 100 ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-3 and P404A-4 on the Engine Control Board. Does the resistance measure between 20K ohms and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 48 |
| Display: | [Stop Pressed] |
| Description: | Fan Failure, Code 48 The machine logic detected a failure of the Fuser fan, LVPS fan, or rear fan. |
| Causes: | • Fuser Fan • LVPS Fan • Rear Fan |
| Remedy: | 1 1. Enter service diagnostics and run the fan test. 2. Does the fuser fan rotate at a high speed? Go to step 4. Go to step 2. 2 1. Check for voltage at J222-4. 2. Does the voltage measure +24 VDC? Go to step 3. Check the wiring to the fuser fan, if the wiring is OK, replace the engine control board. 3 Does the front panel indicate the fans are ON? Replace the fan. Check the wiring to the fuser fan, if the wiring is OK, replace the engine control board. 4 Does the rear fan revolve at high speed? Go to step 7. Go to step 5. 5 1. Check for voltage at J552-1. 2. Does the voltage measure +24 VDC? Go to step 6. Check the wiring to the rear fan, if the wiring is OK replace the interface board. If the problem continues, replace the engine control board. 6 Does the front panel indicate the fans are ON? Replace the rear fan. Check the wiring tot he rear fan, if the wiring is OK, replace the engine control board. 7 Does the LVPS fan revolve at high speed? The fans are operating correctly. If the problem persists, replace the engine control board. Go to step 8. 8 1. Check for voltage at J214-4. 2. Is +24 VDC present? Go to step 9. Check the wiring to the LVPS fan, if the wiring is OK, replace the engine control board. 9 Does the front panel indicate the fans are ON? Replace the LVPS assembly. Check the wiring to the LVPS fan, if the wiring is OK, replace the engine control board. |
| Error code: | 49 |
| Display: | Tray 1 Paper Empty |
| Description: | There is no paper in the tray 1. |
| Causes: | Pressure roller thermistor, pressure roller lamp connector, MCU |
| Remedy: | Load paper in the tray 1. |
| Error code: | 4F |
| Display: | Unable to print 4F |
| Description: | Head voltage drops quickly. |
| Remedy: | <User Check> - This may occur when the surrounding temperature is low. Increase the surrounding temperature before use. - Unplug the power cord from the outlet. Plug it again after several seconds and check if the problem has been resolved. 1 Head flat cable connection failure Reconnect the Head flat cable. 2 Carriage flat cable connection failure Reconnect the Carriage flat cable. 3 Carriage PCB defective Replace the Carriage PCB ASSY. 4 Head defective Replace the Head/carriage unit. 5 Power supply PCB defective Replace the Power supply PCB ASSY. 6 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 50, 51 |
| Description: | The purge cam switch does not come ON or OFF even after the purge cam has been driven by the specified number of pulses. |
| Remedy: | Planetary arm assembly not engaged correctly Set the maintenance unit into place. If the planetary arm does not move smoothly, clean it. Purge cam switch harness not connected correctly Correct the connection. Purge cam switch broken Replace the maintenance unit. Gear(s) on the maintenance unit broken Paper feed motor defective Replace the paper feed motor. Power supply PCB defective Replace the power supply PCB. Main PCB defective Replace the main PCB. |
| Error code: | 52 |
| Display: | Send Error (POP3) |
| Description: | Fan Failure One of the two fans has failed resulting in a fatal error. |
| Causes: | • Rear Fan, PL1.1.19 • Fuser Fan, PL5.3.31 |
| Remedy: | 1 Check the fans for damage or debris: • Fuser Fan, PL1.1.19 • Rear Fan, PL5.3.31 Is either fan damaged? Replace the defective fan. Go to Step 3. 2 Replace the defective fan. Does the error persist? Go to Step 3 Complete 3 Test the fans. Run the Service Diagnostics fan tests to isolate the defective fan. Did one of the fans fail? Go to the troubleshooting procedure for the specific fan. If both fans pass, replace the Engine Control Board. |
| Error code: | 54, 55 |
| Description: | The tube pump rotates abnormally. |
| Remedy: | Foreign materials in the machine Clutch gear broken PF encoder disk being in contact with the upper cover and deformed PF encoder PCB defective Main drain tube bent Purge cam gear broken Abnormal load applied to the purge cam Planetary arm assembly broken Main PCB defective Power supply PCB defective Paper feed motor defective PF roller gear L broken |
| Error code: | 57 |
| Display: | Toner Low |
| Description: | The toner cartridge is almost empty. |
| Remedy: | Take out the toner cartridge and thoroughly shake it. By doing this, you can temporarily reestablish printing operations. |
| Error code: | 5A |
| Display: | Unable to print 5A |
| Description: | HVPS PCB failure (Developing bias voltage failure) |
| Causes: | HVPS PCB ASSY harness connection failure. HVPS PCB failure. Main PCB failure |
| Remedy: | 1 HVPS PCB ASSY harness connection failure Check the harness connection between the HVPS PCB and main PCB. Then, reconnect them. 2 HVPS PCB failure Replace the HVPS PCB ASSY. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 5B |
| Display: | Unable to print 5B |
| Description: | New toner detection lever malfunction |
| Causes: | New toner detection switch harness connection failure. New toner detection switch failure. Main PCB failure |
| Remedy: | 1 New toner detection switch harness connection failure Check the harness connection of the new toner detection switch. Then, reconnect it. 2 New toner detection switch failure Replace the new toner harness ASSY. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 5C |
| Description: | It was detected that the size of the paper was less than the specified value. |
| Causes: | 1 Engine PCB failure. 2 Main PCB failure. |
| Remedy: | 1 Engine PCB failure Replace the engine PCB ASSY. 2 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 5D |
| Display: | Unable to print 5D |
| Description: | Overcurrent protection was activated in the driver IC during Purge cam operation. |
| Causes: | The driving current has exceeded the limit due to an abnormal load applied to the maintenance unit. |
| Remedy: | 1 Foreign materials in the Maintenance unit part Remove foreign materials. 2 Maintenance unit defective Replace the Maintenance unit. 3 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 5E |
| Display: | Unable to print 5E |
| Description: | Overcurrent protection was activated in the driver IC during Maintenance unit pump operation. |
| Causes: | The driving current has exceeded the limit due to an abnormal load applied to the maintenance unit. |
| Remedy: | 1 Foreign materials in the Maintenance unit part Remove foreign materials. 2 Maintenance unit defective Replace the Maintenance unit. 3 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 60, 61, 62 |
| Description: | Paper width sensor (media sensor) error. |
| Remedy: | Paper width sensor broken Replace the carriage PCB ASSY. Head flat cables or carriage-head flat cable broken. Main PCB defective Replace the main PCB. |
| Error code: | 7D |
| Display: | Unable to clean 7D |
| Description: | Dirt on drum unit |
| Causes: | Dirt or dust on drum unit electrodes. HVPS PCB failure. Main PCB failure. |
| Remedy: | 1 Dirt or dust on drum unit electrodes Clean the electrodes on the drum unit. ( p.271 "Electrodes location on the drum unit") 2 HVPS PCB failure Replace the HVPS PCB ASSY. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 7E |
| Display: | Unable to print 7E |
| Description: | Head property information not input. |
| Remedy: | 1 Head property information not input Input the head property information. 2 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 7F |
| Description: | Fax paper setting mismatch (The setting paper becomes besides the A4/Letter/Legal/Folio.) |
| Causes: | Main PCB failure |
| Remedy: | 1 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 80 |
| Display: | ERROR 80 FORMAT |
| Description: | Engine Logic Board Failure, Code 80 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete Replace the engine control board or the image processor board. |
| Error code: | 81 |
| Display: | 81 |
| Description: | Controller to Engine Communications Failure, Code 81 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Turn the printer off. 3. Remove the Image processor board, IP board cover and metal cover. 4. Inspect the orange ribbon cable between the relay board and the engine control board. 5. Is the connector fully seated and free from damage? Replace in the following order: • Image processor board • Electrical chassis assembly • Engine control board |
| Error code: | 82 |
| Display: | h`******** |
| Description: | Engine Logic Board RAM/ROM Failure, Code 82 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete. Replace the engine control board. |
| Error code: | 83 |
| Display: | h`******** |
| Description: | Engine Logic Board NVRAM Failure, Code 83 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete. Replace in the following order: • engine control board • image processor board |
| Error code: | 84 |
| Display: | h`******** |
| Description: | Controller to Engine Logic Board Time Failure, Code 84 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete. Replace the engine control board. |
| Error code: | 87 |
| Display: | Paper Jam |
| Description: | Tray Lift Failure, Code 87 The tray level sensor does not detect that the tray has lifted. Examine the trays and paper feed assemblies for any physical damage before starting the troubleshooting procedure. |
| Causes: | • Tray Level Sensor • Paper Select Switch Assembly • Paper Feed Motor • Engine Control Board |
| Remedy: | 1 Is the problem with Tray 2? Go to step 2. Go to step 7. 2 1. Pull out and then reseat Tray 2. 2. Does the lift motor operate? Go to step 3. Go to step 4. 3 1. Did the Error Code 87 clear from the front panel? Complete. This could be an intermittent problem. If the problem returns, replace in order: • tray level sensor • engine interface board Replace the engine control board. 4 1. Using Service Diagnostics test the tray 2 Sensors. 2. Does the level indicate H? Replace in order until resolved: • tray level sensor • No paper sensor • engine interface board • engine control board Go to step 5. 5 1. While still in diagnostics, pull out tray 2. 2. Does SW1-4: indicate LLLL? Replace in order until resolved: • paper-select switch assembly • engine interface board • engine control board Go to step 6 6 1. Reseat the paper tray. 2. Does SW1-4: indicate H in any position? Replace the paper feed motor. Replace in order until resolved: • paper-select switch assembly • engine interface board • engine control board 7 1. Pull out and then reseat the problem tray. 2. Listen for the motor, does the lift motor operate? Go to step 8. Go to step 9. 8 1. Did the Error Code 87 clear from the front panel? Complete. This could be an intermittent problem. If the problem returns, replace in order: • tray level sensor • engine interface board Replace the engine control board. 9 1. Using service diagnostics check the level sensor and no paper sensor. 2. Does the level indicate H? Replace in order until resolved: • tray level sensor • no paper sensor • LTA or HCF control board • engine interface board • engine control board Go to step 10. 10 1. While still in diagnostics, pull out tray 2. 2. Does SW(3,4,5)-4: indicate LLLL? Replace in order until resolved: • paper-select switch assembly • engine interface board • engine control board Go to step 11. 11 1. Reseat the paper tray. 2. Does SW(3,4,5,)-4: indicate H in any position? Replace the paper feed motor. Replace in order until resolved: • paper-select switch assembly • engine interface board • engine control board. |
| Error code: | 88 |
| Display: | Paper Jam |
| Description: | Lower Tray Communication Failure, Code 88 |
| Causes: | • Engine Control Interface Board • Tray module board • Engine Control board |
| Remedy: | 1 Is J668-1 on the tray module board +5 VDC? Go to step 2. Use the wirenets to troubleshoot and repair the open wire. 2 Is J668-3 on the tray module board +24 VDC? Go to step 3. Use the wirenets to troubleshoot and repair the open wire. 3 1. Check the following connectors for continuity: • P669-1 to J534A-15 • P669-2 to J534A-14 • P669-3 to J534A-13 • P669-4 to J534A-12 • P669-5 to J534A-11 • P669-6 to J534A-10 2. Do all checks indicate continuity? Replace in the following order: • engine control interface board • tray module board • engine control board Check and repair broken wires or bad connectors. |
| Error code: | 8A |
| Display: | Paper Jam |
| Description: | Paper jam in Tray 1 (T1) (It is detects by the registration front sensor) |
| Causes: | Harness connection failure of registration front sensor PCB ASSY. Paper feed roller worn out. Registration front sensor PCB failure. Main PCB failure. |
| Remedy: | 1 Harness connection failure of registration front sensor PCB ASSY Check the harness connection of the registration front sensor PCB ASSY in the appropriate tray, and reconnect it. 2 Paper feed roller worn out Replace the paper feed roller. 3 Registration front sensor PCB failure Check the sensor performance following the procedure ( p.183 "Operational Check of Sensors (Function code 32)"). If any problem occurs, replace the registration front sensor PCB ASSY. 4 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 8B |
| Display: | Unable to Print 8B |
| Description: | Paper jam in Tray 2 |
| Causes: | Dirt on edge sensor. Harness connection failure of high voltage power supply PCB ASSY. Paper feeding kit worn out (MP/ Tray 1/ Tray 2). Registration front sensor failure. Main PCB failure |
| Remedy: | Clean the edge sensor. Check the harness connection of the high voltage power supply PCB ASSY in the appropriate tray, and reconnect it. Replace the paper feeding kit of the appropriate tray. Procedure described in "4.10 Sensor Operational Check (Function code 32)" in Chapter 6. If any problem occurs, replace the high voltage power supply PCB ASSY. Replace the main PCB ASSY. |
| Error code: | 8C |
| Display: | Paper Jam |
| Description: | Paper jam in MP Tray |
| Causes: | Dirt on edge sensor. Harness connection failure of high voltage power supply PCB ASSY. Paper feeding kit worn out (MP/ Tray 1/ Tray 2). Registration front sensor failure. Main PCB failure |
| Remedy: | Clean the edge sensor. Check the harness connection of the high voltage power supply PCB ASSY in the appropriate tray, and reconnect it. Replace the paper feeding kit of the appropriate tray. Procedure described in "4.10 Sensor Operational Check (Function code 32)" in Chapter 6. If any problem occurs, replace the high voltage power supply PCB ASSY. Replace the main PCB ASSY. |
| Error code: | 8D |
| Description: | Paper jam near paper eject tray (When power on, it is detects by the eject sensor.) |
| Causes: | Paper eject actuator not operating smoothly catching in some position. Eject sensor PCB ASSY failure. Main PCB failure. |
| Remedy: | 1 Paper eject actuator not operating smoothly catching in some position. Re-assemble the paper eject actuator. Ensure the paper eject sensor operates smoothly. 2 Eject sensor PCB ASSY failure Replace the eject sensor PCB ASSY. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 8E |
| Description: | Error in the adjustment of inter-color position alignment result when implementing it. |
| Causes: | 1 Harness connection failure of the registration mark L PCB ASSY or registration mark R PCB ASSY. 2 Registration mark sensor holder ASSY failure. 3 Main PCB failure. |
| Remedy: | 1 Harness connection failure of the registration mark L PCB ASSY or registration mark R PCB ASSY Check the harness connection of the registration mark sensor holder ASSY and reconnect it. 2 Registration mark sensor holder ASSY failure Replace the registration mark sensor holder ASSY. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 8F |
| Display: | Unable to print 8F |
| Description: | Paper feed motor does not stop. The PF encoder sensor cannot detect the rotation of the Paper feed motor. |
| Remedy: | <User Check> - Release the release lever at the back of the Paper tray and remove the jammed recording paper in Jam clear cover part, Platen part and front part. 1 Foreign materials in the recording paper feeding path Remove foreign materials. 2 Paper feed motor harness connection failure Reconnect the Paper feed motor harness. 3 PF encoder sensor harness connection defective Reconnect the PF encoder sensor harness. 4 PF encoder disk defective Replace the PF encoder disk. 5 PF encoder sensor defective Replace the PF encoder sensor PCB ASSY. 6 Paper feed motor defective Replace the Paper feed motor. 7 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | A1 |
| Display: | Cover is Open |
| Description: | Jam at Door A |
| Causes: | • Tray 1 (MPT) Feed Roller, PL10.1.53 • Tray 1 (MPT) Pick Roller, PL10.1.43 • Tray 1 (MPT) Retard Roller, PL10.1.16 • Registration Clutch #1, PL8.1.85 • Tray 2 Registration Motor, PL4.2.36 • Tray 2 Feed Motor, PL4.2.35 • Front Sensor Board, PL4.2.97 |
| Remedy: | 1 Check the following for evidence of fault, dirt, debris, or damage: • Tray 1 (MPT) Feed Rollers • Registration Rollers • Sensor Actuator Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Registration #1 Sensor. Run the Service Diagnostics Registration Entrance Sensor test. Does the sensor operate correctly? Go to Step 3. Replace the actuator. If the error persists, replace the Front Sensor Board. 3 Test the Feed Motor, Registration Motor, and Registration Clutch #1. Do the components function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check the harness for each motor and clutch. Are the wiring harnesses properly connected and free from defects? Replace the Engine Control Board. Replace the wiring harness and/or the problem motor/ clutch. |
| Error code: | A2 |
| Display: | DOCUMENT JAM |
| Description: | Jam at Door A |
| Causes: | • Duplex Unit, PL16.1.0 |
| Remedy: | 1 Check the following for evidence of fault, dirt, debris, or damage: • Door A • Door D • Duplex Unit Rollers • Duplex Unit connector • Duplex Sensors and Actuators Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Duplex Unit sensors. Run the Service Diagnostics for each of the four Duplex Unit sensors. Do the sensors and actuators function correctly Go to Step 3. Replace the damaged sensor. 3 Test the Duplex Unit motors. Run the Service Diagnostics Duplex Motor tests. Do the motors function correctly Go to Step 4. Replace the Duplex Unit 4 Inspect the wiring harness for the Duplex Unit. Is the wiring harness properly connected and free from defects? Replace the Duplex Unit. Replace the Engine Control Board. |
| Error code: | A3 |
| Display: | DOCUMENT JAM |
| Description: | Jam at Door A Misfeed at Tray 1 (MPT) Media reached the Duplex Reverse Sensor, but a second sheet was detected entering the feed path from Tray 1 (MPT). This error represents a misfeed jam for media fed from Tray 1 (MPT). |
| Causes: | • Tray 1 (MPT) Feed Roller, PL10.1.53 • Tray 1 (MPT) Pick Roller, PL10.1.43 • Tray 2 Registration Motor, PL4.2.36 • Tray 2 Feed Motor, PL4.2.35 • Front Sensor Board, PL4.2.97 |
| Remedy: | 1 Check the following for evidence of fault, dirt, debris, or damage: • Tray 1 (MPT) Feed Rollers • Registration Rollers • Sensor Actuator Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Registration #1 Sensor. Run the Service Diagnostics Registration Entrance Sensor test. Does the sensor operate correctly? Go to Step 3. Replace the actuator. If the error persists, replace the Front Sensor Board. 3 Test the Feed Motor, Registration Motor, and Registration Clutch #1. Do the components function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check each motor and clutch harness. Are the harnesses properly connected and free from defects? Replace the Engine Control Board. Replace the harness and/or problem motor/ clutch. |
| Error code: | A4 |
| Display: | Cover is Open |
| Description: | Sorter problem |
| Causes: | • Defective engine gate array • Defective fuse cut circuit on the engine board |
| Remedy: | Correct catching of the ADF cover open sensor. Replace the ADF cover. Replace the ADF cover open sensor. Replace the ADF relay PCB ASSY. Replace the main PCB ASSY. |
| Error code: | A5 |
| Display: | Unable to Scan A5 |
| Description: | ADF interlock |
| Causes: | Scanning failure. |
| Remedy: | 1 Scanning failure Turn the power switch off and on. Then, try scanning again. |
| Error code: | A6 |
| Display: | A6-Bypass Feeder Jam |
| Description: | Paper did not exit the Multi-sheet Bypass Feeder properly, causing a paper jam. Open Cover A and refer to the labels on the printer to clear the jam. |
| Causes: | FB unit failure. Main PCB failure. |
| Remedy: | 1. Ensure the correct weight and type of paper is loaded in the feeder. Also ensure the paper is loaded correctly in the feeder. 2. Clean the bypass feeder’s pick roller. 3. Test the main feed motor as described in “Motor and clutch tests”. Replace the main feed motor. 5. Replace the engine controller board. |
| Error code: | A7 |
| Display: | A7-Duplex Entry Jam |
| Description: | Paper did not enter the duplex module properly, causing a paper jam. Open Cover A and refer to the labels on the printer to clear the jam. |
| Causes: | Power supply fan error |
| Remedy: | 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the duplex unit’s rollers. 3. Test the duplex motor and clutch as described in “Motor and clutch tests”. Replace the duplex unit. 5. Replace the engine controller board. |
| Error code: | A8 |
| Display: | Unable to Scan A8 |
| Description: | ADF exit interlock |
| Causes: | Ozone fan error |
| Remedy: | Replace the CCD module. Replace the main PCB ASSY. |
| Error code: | AC |
| Display: | Unable to Scan AC |
| Description: | OPC home and IT home are not synchronous. |
| Causes: | OPC asynchronous with intermediate transfer unit |
| Remedy: | 1 White level data failure Carry out maintenance 55 to obtain white level data. 2 White reference tape of document pressure bar of ADF cover stained Clean the white reference tape of document pressure bar of ADF cover. 3 Second side CIS unit defective Replace the second side CIS unit. 4 White reference tape of document pressure bar of ADF cover damage, broken Replace the ADF cover. 5 Main PCB defective Replace the main PCB ASSY. |
| Error code: | AF |
| Display: | Unable to Scan AF |
| Description: | FB unit home position failure |
| Causes: | FB unit failure. Main PCB failure. |
| Remedy: | 1 FB unit failure Replace the FB unit. 2 Main PCB failure Replace the main PCB ASSY. |
| Error code: | B1 |
| Description: | Jam at Door B Misfeed at Tray 2 Media reached Feed-Out Sensor #2, but did not arrive at the Transfer Unit Entrance Sensor on time. This error represents a misfeed jam for media fed from Tray 2. |
| Causes: | • Feeder Assembly, PL4.2.0 • Registration Sensor #2, PL4.2.89 • Registration Clutch #2, PL4.2.87 • Tray 2 Registration Motor, PL4.2.36 • Tray 2 Feed Motor, PL4.2.35 • Feeder Board, PL4.2.97 |
| Remedy: | 1 Check the following for evidence of fault, dirt, debris, or damage: • Door B • Tray 2 Feed Rollers • Registration Rollers • Transport Rollers • Sensor Actuators Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Tray 2 sensors. Run the Service Diagnostics Tray 2 Switches test. Do the sensors function correctly? Go to Step 4. Go to Step 3. 3 Check the TRYSNS1 harness continuity. Is the harness conductive? Replace the sensor. If the error persists, replace the Feeder Board. Replace the harness. 4 Test the Tray 2 Feeder Motors. Run the Service Diagnostics Tray 2 Motor tests for the Feed and Registration Motors. Do the motors function correctly? Go to step 6. Go to Step 5. 5 Check the REGHOP harness continuity. Is the harness conductive? Replace the motor. If the error persists, Go to Step 8. Replace the harness. 6 Test the Registration Clutch #2 Run the Service Diagnostics Tray 2 Clutch test. Does the clutch function correctly? Go to step 10. Go to step 7. 7 Check the CL1 harness continuity. Is the harness conductive? Replace the clutch. If the error persists, go to Step 8. Replace the harness. 8 Check for +24 V to the Motor Driver Board. Disconnect POW24. Is there +24 V across POW24-1 and 2? Replace the Motor Driver Board. Go to Step 9. 9 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is there +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 10 Check the Registration Assembly for gaps between the rollers. Is there a gap between the Registration Rollers? Replace the Registration Assembly. Go to Step 11. 11 Check the DRV1 harness continuity. Is the harness conductive? Replace the Motor Driver Board. If the error persists, replace the Engine Control Board Replace the harness. |
| Error code: | B2 |
| Description: | DCN is received. |
| Causes: | • Defective gate array U204 on the engine board (KP-864). • Defective harness (S02400) between engine board and option unit interface connector. • Defective paper feeder PF-60. |
| Remedy: | This may happen in some cases of bad line condition. Attempt the transmission again. |
| Error code: | B3 |
| Description: | DCS/DTC was not detected. |
| Causes: | • Defective gate array U204 on the engine board (KP-864). • Defective harness (S02400) between engine board and option unit interface connector. • Defective option paper feeder PF-60. |
| Remedy: | This may happen in some cases of bad line condition. Attempt the transmission again. |
| Error code: | B4 |
| Description: | The sender performed fall-back but the transmission was not enabled. The receiver performed time-out after sending FTT. Or DCN is received. |
| Causes: | • Defective gate array U204 on the engine board (KP-864). • Defective harness (S02400) between engine board and option unit interface connector. • Defective paper feeder PF-60. |
| Remedy: | This may happen in some cases of bad line condition. Attempt the transmission again. Or ask the remote party to attempt the transmission again. |
| Error code: | B5 |
| Description: | CFR (FTT) was not detected. |
| Causes: | 1 Main PCB failure |
| Remedy: | This may happen in some cases of bad line condition. Attempt the transmission again. |
| Error code: | B6 |
| Description: | Stapler drive motor |
| Causes: | 1 Main PCB failure |
| Remedy: | Replace the main PCB ASSY. |
| Error code: | B7 |
| Description: | Detection error of scanner (Scanning reference voltage adjustment malfunction.) |
| Causes: | FB unit failure. Main PCB failure. |
| Remedy: | 1 FB unit failure Replace the FB unit. 2 Main PCB failure Replace the main PCB ASSY. |
| Error code: | B8 |
| Display: | B8-Duplex Jam |
| Description: | Paper did not enter the duplex module properly, causing a paper jam. Open Cover B and refer to the labels on the printer to clear the jam. |
| Causes: | Cyan developing unit movement error |
| Remedy: | 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the duplex unit’s rollers. 3. Test the duplex motor and clutch as described in “Motor and clutch tests”. Replace the duplex unit. 5. Replace the engine controller board. |
| Error code: | B9 |
| Description: | Scanning light adjustment error is detected. |
| Causes: | FB unit failure. Main PCB failure |
| Remedy: | 1 FB unit failure Replace the FB unit. 2 Main PCB failure Replace the main PCB ASSY. |
| Error code: | BB |
| Description: | White level data error |
| Causes: | FB unit failure. Main PCB failure. |
| Remedy: | 1 FB unit failure Replace the FB unit. 2 Main PCB failure Replace the main PCB ASSY. |
| Error code: | BD |
| Display: | Unable to Scan BD |
| Description: | Engine EEPROM check error. Printing is continued. |
| Causes: | Engine EEPROM check error |
| Remedy: | Replace the CCD module. Replace the main PCB ASSY. |
| Error code: | BE |
| Description: | EEPROM (Imaging unit) check error |
| Causes: | EEPROM (Imaging unit) Errororor |
| Remedy: | Replace the main PCB ASSY. |
| Error code: | D0...DF |
| Description: | Modem error |
| Causes: | 1 Main PCB failure |
| Remedy: | Replace the main PCB ASSY. |
| Error code: | E2, E3 |
| Description: | Laser Scanner motor is not phase-locked and is not rotating at normal speed L-Sync signal is not detected after APC (Auto Power Control). Irregular L-Sync signal is detected. |
| Causes: | Laser scanner motor unlocked L-Sync over L-Sync short |
| Remedy: | The paper tray cannot feed paper Replace the paper tray. Registration sensor actuator unhooked Set the registration sensor actuator into place. Main PCB defective Replace the main PCB. Clutch gear not switched between the idle gear L and purge gear Check the engagement of the clutch gear and clean it. |
| Error code: | E4 |
| Display: | E4-2:EXITJAM |
| Description: | Exit jam |
| Causes: | • If the Overflow sensor detects excessive ink in the Squeegee unit. |
| Remedy: | Remove excess ink from the Drum. |
| Error code: | E6 |
| Display: | SVC E6 ERROR |
| Description: | Right side interlock |
| Causes: | • If Position-A sensor cannot be detected (or keeps detecting) even though the Main motor encoder sensor signal is making the output after the Main motor is activated. |
| Remedy: | Confirm details of the error using the error code and correct the error. Then ask the remote party to transmit again. |
| Error code: | E8 |
| Display: | SVC E8 ERROR |
| Description: | Jam in ADD (duplex) |
| Causes: | • Defective gate array U6 • Defective fuse cut circuit on the engine board |
| Error code: | EA |
| Display: | Document Jam |
| Description: | Thermal fuse |
| Causes: | The light intensity of the Exposure Lamp is more than the specified amount. |
| Remedy: | EXP Lamp (FL1) Turn off the machine. Is the EXP Lamp (FL1) connected with the EXP Lamp Socket properly? Are the connectors connect properly? No Connect properly. Is the side of the EXP Lamp burnt to black? Yes Replace the EXP Lamp with the new one. EXP Sensor PCB Can you fix the problem when you replace the EXP Sensor PCB with new one? Yes OK. EXP. Power Supply PCB Is the voltage between J24-1-1(+) and J24-1-2 (-) on the EXP. Power Supply PCB 24V during the Ready condition? No Replace the EXP. Power Supply PCB with the new one. |
| Error code: | EE |
| Display: | EE-Transfer Belt Unit Missing |
| Description: | The transfer belt is either missing or requires reseating to be recognized by the printer. Turn off the printer, make sure the transfer belt is properly installed and turn on the printer. |
| Causes: | LD Signal is detected for 1 seconds continuously while the Main Motor is rotating. |
| Remedy: | 1. Remove and re-install the transfer belt unit. 2. Clean the transfer belt unit’s contact on the front-left side of the engine chassis. Clean the corresponding contacts on the transfer belt unit. 3. Install a new transfer belt unit. 4. Replace the engine controller board. 5. Replace the printer unit chassis. |
| Error code: | F3, F5 |
| Description: | Internal software error. |
| Causes: | • Replace the main PCB if this error occurs frequently. |
| Remedy: | Replace the main PCB. |
| Error code: | F6 |
| Display: | SVC F6 ERROR |
| Description: | LV Power Supply Error |
| Causes: | 1 Main PCB failure |
| Error code: | F7 |
| Display: | F7 |
| Description: | IPT1 program error |
| Causes: | Checksum has failed on option font ROM. |
| Remedy: | Replace the main PCB. |
| Error code: | F8 |
| Display: | Unable to Print F8 |
| Description: | No power to collator |
| Causes: | Battery harness connection failure. Battery exhausted. Main PCB failure. |
| Remedy: | 1 Battery harness connection failure Reconnect the battery harness. 2 Battery exhausted Replace the battery. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | FF |
| Description: | Excess current to USB HOST PCB error |
| Causes: | USB HOST PCB failure. Main PCB failure. |
| Remedy: | Replace the USB HOST PCB ASSY. Replace the main PCB ASSY. |
