HP Officejet Enterprise Color MFP X585
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Модули
Covers, control panels, and doors-X555 models
Internal assemblies-print mechanism kit
Internal assemblies
Covers, control panels, and doors-X585 models
Scanner/document feeder assembly-X585 models
Детали Covers, control panels, and doors-X585 models
| Деталь: | REAR COVER |
| Парткод: | B5L04-67915 |
| Деталь: | Eject assembly flap |
| Парткод: | B5L04-67913 |
| Деталь: | Output bin |
| Парткод: | B5L04-67914 |
| Деталь: | RIGHT COVER |
| Парткод: | B5L04-67920 |
| Деталь: | FRONT COVER |
| Парткод: | B5L04-67919 |
| Деталь: | Formatter access cover |
| Парткод: | B5L04-67926 |
| Деталь: | Left door, tray 1 assembly |
| Парткод: | B5L04-67916 |
| Деталь: | Strap, left door, front |
| Парткод: | CN598-67002 |
| Деталь: | Strap, left door, rear |
| Парткод: | CN598-67003 |
| Деталь: | Left rear cover |
| Парткод: | B5L04-67918 |
| Деталь: | Left front cover |
| Парткод: | B5L04-67917 |
| Деталь: | Top cover cap |
| Парткод: | C2S11-67903 |
| Деталь: | TOP COVER |
| Парткод: | C2S11-67902 |
| Деталь: | CONTROL PANEL |
| Парткод: | 5851-5950 |
| Цена: | 12 900 ₽ |
| Деталь: | Control panel access cover |
| Парткод: | CZ255-40004 |
| Деталь: | HIP cover |
| Парткод: | C2S11-40005 |
| Деталь: | Single function print mechanism kit |
| Парткод: | C2S11-69001 |
| Деталь: | Multifunction print mechanism kit |
| Парткод: | B5L04-69001 |
| Деталь: | Tray 2 assembly |
| Парткод: | B5L04-67911 |
| Деталь: | Ink collection unit |
| Парткод: | B5L04-67906 |
| Деталь: | Single-fuction print mechanism kit (X555 models) |
| Парткод: | C2S11-69001 |
| Деталь: | Multi-function print mechanism kit (X585 models) |
| Парткод: | B5L04-69001 |
| Деталь: | Power supply, universal 110V and 220V |
| Парткод: | B5L04-67910 |
| Деталь: | Tray 2 assembly |
| Парткод: | B5L04-67911 |
| Деталь: | Formatter PCA assembly, X555 models |
| Парткод: | C2S11-67904 |
| Деталь: | Formatter PCA assembly - China only, X555 models |
| Парткод: | C2S11-67905 |
| Деталь: | Formatter PCA assembly, X585 models |
| Парткод: | B5L04-67908 |
| Деталь: | Formatter PCA assembly - China only, X585 models |
| Парткод: | B5L04-67907 |
| Деталь: | Hard disk drive assembly |
| Парткод: | B5L04-67909 |
| Деталь: | Solid state drive (some X555 models only) |
| Парткод: | C2S11-67901 |
| Деталь: | Fax PCA (some X585 models only) |
| Парткод: | A2W77-67910 |
| Деталь: | Ink collection unit |
| Парткод: | B5L04-67906 |
| Деталь: | REAR COVER |
| Парткод: | B5L04-67915 |
| Деталь: | Eject assembly flap |
| Парткод: | B5L04-67913 |
| Деталь: | Output bin |
| Парткод: | B5L04-67914 |
| Деталь: | RIGHT COVER |
| Парткод: | B5L04-67920 |
| Деталь: | FRONT COVER |
| Парткод: | B5L04-67919 |
| Деталь: | Formatter access cover |
| Парткод: | B5L04-67926 |
| Деталь: | Left door, tray 1 assembly |
| Парткод: | B5L04-67916 |
| Деталь: | Strap, left door, front |
| Парткод: | CN598-67002 |
| Деталь: | Strap, left door, rear |
| Парткод: | CN598-67003 |
| Деталь: | Left rear cover |
| Парткод: | B5L04-67918 |
| Деталь: | Left front cover |
| Парткод: | B5L04-67917 |
| Деталь: | US English keyboard (flow models) |
| Парткод: | 5851-6430 |
| Деталь: | UK English keyboard (flow models) |
| Парткод: | 5851-6431 |
| Деталь: | Keyboard overlay (flow models) - FR, IT, RU, DE, ES |
| Парткод: | 5851-6019 |
| Деталь: | Keyboard overlay (flow models) - FR-CN, ES-LA, ES |
| Парткод: | 5851-6020 |
| Деталь: | Keyboard overlay (flow models) - FR-SW, DE-SW, DA |
| Парткод: | 5851-6021 |
| Деталь: | Keyboard overlay (flow models) - ZHTW, ZHCN |
| Парткод: | 5851-6022 |
| Деталь: | Keyboard overlay (flow models) - ES, PT |
| Парткод: | 5851-6023 |
| Деталь: | Keyboard overlay (flow models) - JA-KG, JA-KT |
| Парткод: | 5851-6024 |
| Деталь: | Control panel USB cover |
| Парткод: | 5851-5360 |
| Деталь: | HIP cover |
| Парткод: | 5851-5361 |
| Деталь: | Control panel access cover |
| Парткод: | 5042-9118 |
| Деталь: | CONTROL PANEL ASSEMBLY |
| Парткод: | 5851-5952 |
| Деталь: | TOP COVER |
| Парткод: | B5L04-67921 |
| Деталь: | SCANNER ASSEMBLY |
| Парткод: | B5L04-67903 |
| Деталь: | Automatic document feeder - standard |
| Парткод: | B5L04-67901 |
| Деталь: | Automatic document feeder - flow models |
| Парткод: | B5L04-67902 |
| Деталь: | Mylar kit |
| Парткод: | 5851-4998 |
| Деталь: | Document feeder roller kit |
| Парткод: | L2725-60002 |
| Деталь: | Document feeder separation pad spring |
| Парткод: | 5851-4879 |
| Цена: | 2 500 ₽ |
| Деталь: | Scanner/document feeder rear cover |
| Парткод: | B5L04-67905 |
| Деталь: | Scanner control board PCA, standard models |
| Парткод: | B5L04-67904 |
| Деталь: | Scanner control board PCA, flow models |
| Парткод: | B5L06-67901 |
| Деталь: | Selector, document feeder e-duplex assembly (flow models only) |
| Парткод: | 5851-5022 |
| Деталь: | Scanner/document feeder lower cover |
| Парткод: | B5L04-67922 |
| Деталь: | Document feeder foam reflector |
| Парткод: | 5851-6084 |
Коды ошибок
11.00.01, 11.00.02
15.00.00
15.A0.01
15.A0.02
15.A0.03
15.B0.0Z
15.C0.0Z
15.E0.0Z
17.0X.00
17.0X.34
17.0X.35
17.0X.36
17.0X.37
17.0X.38
17.0X.39
17.0X.42
17.0X.52
17.0X.53
17.0X.54
17.0X.55
17.0X.56
17.0X.57
17.0X.60
17.0X.65
17.0X.69
17.0X.70
17.0X.80
17.31.60
17.31.65
17.31.69
17.31.70
17.31.71
17.31.72
17.31.73
17.31.80
17.99.31
17.99.32
17.99.40
17.99.49
17.99.58
20.00.00
21.00.00
21.1C.2D
30.01.01
30.01.02
30.01.06
30.01.08
30.01.14
30.01.15
30.01.18
30.01.19
30.01.30, 30.01.32
30.01.36
30.01.41
30.01.42
30.01.43
30.01.44
30.01.45
30.01.46
30.01.48
30.01.50
30.03.14
30.03.20
30.03.22
30.03.23
30.03.30
30.03.45
31.01.03
31.01.47
31.03.14
31.03.20
31.03.22
31.03.30
31.03.31
31.03.32
31.03.33
31.03.34
31.13.00
31.13.01
31.13.02
31.13.13
31.13.14
31.13.15
32.08.A1, 32.08.A2, 32.08.A3
32.1C.XX
33.02.01
33.03.XX
40.00.01
40.00.02
40.00.03
40.00.04
40.00.05
40.08.0X
40.0X.05
41.03.YZ
42.XX.YY
44.01.XX
44.02.XX
44.03.XX
44.04.XX
44.05.XX
44.07.XX
44.08.XX
44.10.XX
44.11.0E
44.11.XX
44.12.0E
44.12.XX
44.16.01
44.16.02
44.16.03
44.16.04
44.16.05
44.16.06
44.16.07
44.16.08
44.16.09
44.16.0A
44.16.0B
44.16.0D
44.16.0E
44.16.0F
44.16.10
44.16.FF
44.34.XX
44.90.XX, 44.91.XX, 44.92.XX
45.00.YZ
47.00.XX
47.01.XX
47.02.XX
47.03.XX
47.04.XX
47.05.00
47.06.XX
47.WX.YZ
48.XX.YY
49.XX.YY
54.30.00
58.10.02
61.00.01, 61.00.02, 61.00.03
81.WX.00
81.WX.YZ
82.73.45
98.00.01, 98.01.00
98.00.02
98.00.03
98.00.04
99.00.01
99.00.02
99.00.03
99.00.04
99.00.05
99.00.06
99.00.07
99.00.08
99.00.09
99.00.10
99.00.11
99.00.12
99.00.13
99.00.14
99.00.2X
99.01.XX
99.02.01
99.02.09
99.09.60
99.09.61
99.09.62
99.09.63
99.09.64
99.09.65
99.09.66
99.09.67
99.XX.YY
Описание
| Error code: | 11.00.01, 11.00.02 |
| Description: | Internal clock error This message indicates a problem with the formatter`s real time clock. The product real time clock has experienced an error. 01=dead clock 02=dead real time clock |
| Remedy: | 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter. |
| Error code: | 15.00.00 |
| Description: | Unknown Jam A paper jam has occurred in the printer at an unknown location. |
| Remedy: | 1. Follow jam removal instructions on the screen.2. Open all doors and trays and remove all paper from the paper path.3. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page). |
| Error code: | 15.A0.01 |
| Description: | Input Jam, Tray 1 An input jam occurred from Tray 1 but sensor and condition are unknown. No Pick "Did not pick page from tray 1”. This jam occurs when the paper does not reach the Feed roller REDI sensor [1] for Tray 1 in designated amount of time after the start of paper pick-up from Tray 1. |
| Remedy: | 1. Follow jam removal instructions on the screen.2. Clear all possible paper jam locations (remove paper stack, open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).3. Verify the paper meets the specifications for the tray.4. Ensure that the tray width setting is set to your paper being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation.5. Make sure the tray is not overload above the marking shown on the tray side guide. 6. Check the Tray 1 feed roller for wear, damage or paper dusk. Clean or replace the rollers as needed.7. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).8. Replace the Mech Kit. |
| Error code: | 15.A0.02 |
| Description: | Input Jam, Tray 2 An input jam occurred from Tray 2 but sensor and condition are unknown. No Pick "Did not pick page from tray 2”. This jam occurs when the paper does not reach the Feed roller REDI sensor [1] for Tray 2 in designated amount of time after the start of paper pick-up from Tray 2. |
| Remedy: | 1. Follow jam removal instructions on the screen.2. Clear all possible paper jam locations (Open paper cassette remove paper, open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door).3. Verify the paper meets the specifications for the tray.4. Ensure that the tray width setting is set to your paper being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation.5. Make sure the tray is not overload above the marking shown on the tray side guide. 6. Check the Tray 2 pickup and feed rollers for wear, damage or paper dusk. Clean or replace the rollers as needed. Order P/N: CN598–67018 Separator Pick Assembly kit tray 27. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).8. Replace the Mech Kit. |
| Error code: | 15.A0.03 |
| Description: | Input Jam, Tray 3 An input jam occurred from Tray 3 but sensor and condition are unknown. No Pick "Did not pick page from tray 3”. This jam occurs when the paper does not reach the Tray 3 separation REDI sensor in designated amount of time after the start of paper pick-up from Tray 3. |
| Remedy: | 1. Follow jam removal instructions on the screen.2. Clear all possible paper jam locations (Open paper cassette remove paper, open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).3. Verify the paper meets the specifications for the tray.4. Ensure that the tray width setting is set to your paper being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation.5. Make sure the tray is not overload above the marking shown on the tray side guide. 6. Ensure the Pick sensor flag is not out of position. If it is found to be out of position, gently move the lever to the correct position. 7. Check the Tray 3 pickup and feed rollers for wear, damage or paper dusk. Clean or replace the rollers as needed. Order P/N: CN598-67071 Separator pick assembly kit Tray 3 8. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page). 9. Replace the Mech Kit. |
| Error code: | 15.B0.0Z |
| Description: | Image Area Jam from Tray X A Print Zone jam occurred from tray indicated but sensor and condition are unknown. • 15.B0.01 . Image Area from Tray 1 • 15.B0.02 . Image Area from Tray 2 • 15.B0.03 . Image Area from Tray 3 • 15.B0.0D . Image Area from Duplexer |
| Remedy: | 1. Clear all the possible paper jam locations (Remove paper from tray, open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door). 2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page). 3. Check the 2 mirror labels for the optical REDI reflection sensor on the inside of products left door. If one or more of the mirror labels it found to be missing or out of place, this error could occur. 4. Reposition the mirror label if it is found to be out place. If the mirror label will not stick or is missing, replace the Left door / Tray 1 Assembly B (HP Part #: B5L04-67916). |
| Error code: | 15.C0.0Z |
| Description: | Switchback area Jam from Tray X An output jam occurred while printing from indicated tray or area.•15.C0.01 . Switchback jam from Tray 1•15.C0.02 . Switchback jam from Tray 2•15.C0.03 . Switchback from Tray 3•15.C0.0D . Switchback from Duplexer |
| Remedy: | 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door).2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page). 3. Check the 2 mirror labels for the optical REDI reflection sensor on the inside of products left door. If one or more of the mirror labels it found to be missing or out of place, this error could occur. 4. Reposition the mirror label if it is found to be out place. If the mirror label will not stick or is missing, replace the Left door / Tray 1 Assembly B (HP Part #: B5L04-67916). |
| Error code: | 15.E0.0Z |
| Description: | Output jam from Tray X An eject jam occurred from the tray designated.•15.E0.01 . Output jam from Tray 1•15.E0.02 . Output jam from Tray 2•15.E0.03 . Output jam from Tray 3•15.E0.0D . Output jam from Duplexer |
| Remedy: | 1. Clear all possible paper jam locations (Open left door, remove ICU, lower flap, clear paper, raise flap, install ICU, close door ).2. Run Paper Path Diagnostics to move paper from tray to output bin (Administration / Troubleshooting / Paper Path Page).3. Replace Mech Kit. |
| Error code: | 17.0X.00 |
| Description: | Failed Cartridge The indicated cartridge is detected but its data is corrupt or invalid in some way.•17.00.00 . Black Cartridge•17.01.00 . Cyan Cartridge•17.02.00 . Magenta Cartridge•17.03.00 . Yellow Cartridge |
| Remedy: | 1. Remove the cartridge, reinstall it and close the ink door.2. Turn the product off, and then on again.3. Replace the failing cartridge.4. Replace the Mech Kit. |
| Error code: | 17.0X.34 |
| Description: | Counterfeit or refilled cartridge installed The supply being used is either a counterfeit or refilled cartridge.•17.00.34 . Black Cartridge•17.01.34 . Cyan Cartridge•17.02.34 . Magenta Cartridge•17.03.34 . Yellow Cartridge |
| Remedy: | To avoid this condition – always use genuine HP cartridges. The user must replace with a genuine HP cartridge OR approve the use of refilled cartridges before printing can continue. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any print quality repair required as a result of using used cartridges is not covered under warranty. Supply status and features depending on supply status are not available. |
| Error code: | 17.0X.35 |
| Description: | Incompatible <supply> The indicated supply is not compatible with this product.•17.00.35 . Black Cartridge•17.01.35 . Cyan Cartridge•17.02.35 . Magenta Cartridge•17.03.35 . Yellow Cartridge |
| Remedy: | To avoid this condition – always use genuine HP cartridges. The user must replace with a genuine HP cartridge OR approve the use of refilled cartridges before printing can continue. |
| Error code: | 17.0X.36 |
| Description: | Non-Startup cartridge at startup Non-Startup cartridge at startup. A trade cartridge has been installed before purge has been completed.•17.00.36 . Black Cartridge•17.01.36 . Cyan Cartridge•17.02.36 . Magenta Cartridge•17.03.36 . Yellow Cartridge |
| Remedy: | To avoid this condition – always use the startup cartridges that shipped with the product. Do not override and use trade cartridges unless absolutely necessary. If the user later finds the startup cartridges after initialization, these startup cartridges will be unusable on this device. |
| Error code: | 17.0X.37 |
| Description: | Startup Cartridge after startup completed Startup cartridge is being used after startup completed.•17.00.37 . Black Cartridge•17.01.37 . Cyan Cartridge•17.02.37 . Magenta Cartridge•17.03.37 . Yellow Cartridge |
| Remedy: | To avoid this condition, always use trade cartridges after initialization has completed and the original startup cartridges are spent. Startup cartridges can only be used the first time the product is initialized. Once a startup cartridge has been used for initialization it’s memory tag contents are changed to indicate it will now behave and be detected as a trade cartridge. |
| Error code: | 17.0X.38 |
| Description: | Cartridge might be empty The cartridge indicated might be empty. Continuing may cause image quality issues. This is a transient condition that occurs when the cartridge memory tag indicates empty and the cartridge is newly inserted into a printer.•17.00.38 . Black Cartridge•17.01.38 . Cyan Cartridge •17.02.38 . Magenta Cartridge•17.03.38 . Yellow Cartridge |
| Remedy: | There several possible outcomes when this condition is detected:1. The user removes the cartridge from the printer and replaces it with a non-empty cartridge.2. The user touches gOKh and approves the use of the gPossibly Emptyh cartridge.• Printer attempts to pump/prime ink but is unsuccessful. The cartridge is declared as gEmptyh.• Some ink was previously stranded due to tilt and the pump/prime is successful. The cartridge is declared as • Lowh or possibly • Very Lowh.• Cartridge has been refilled and now after printing some number of pages, the cartridge will be declared as Refilled. |
| Error code: | 17.0X.39 |
| Description: | Use new cartridges The Startup-Trade cartridge override feature has been enabled and a partially used Cyan Cartridge has been installed before the ink initialization process completed. The cartridge might not be able to complete the ink initialization. Using a new cartridge allows the process to complete in one session, preventing the user from leaving and coming back to find the process incomplete.•17.00.39 . Black Cartridge•17.01.39 . Cyan Cartridge•17.02.39 . Magenta Cartridge•17.03.39 . Yellow Cartridge |
| Remedy: | Touch “OK” to continue or use a new cartridge. If a “Too Low to Prime” condition occurs, use the following steps.1. The engine has determined that there is probably not enough ink in the installed trade cartridge to complete the initialization (ink purge) process.2. The user can touch “OK” to proceed anyway (they may see this same message again once the current cartridge is depleted).3. The user can replace the partially full trade cartridge with a replacement that is full. |
| Error code: | 17.0X.42 |
| Description: | General printing error Printer failure or the indicated cartridge SHAID too early. • 17.00.42 . Black Cartridge • 17.01.42 . Cyan Cartridge • 17.02.42 . Magenta Cartridge • 17.03.42 . Yellow Cartridge NOTE: Condition does not distinguish between SHAID Too Early and a failure in the ink delivery system. |
| Remedy: | 1. Turn the product off, and then on again. 2. Replace the cartridge. 3. Replace the Mech kit. |
| Error code: | 17.0X.52 |
| Description: | Supply upgrade detected The indicated supply upgrade was detected. • 17.00.52 . Black Cartridge • 17.01.52 . Cyan Cartridge • 17.02.52 . Magenta Cartridge • 17.03.52 . Yellow Cartridge |
| Remedy: | Touch “OK” to continue or change cartridge. |
| Error code: | 17.0X.53 |
| Description: | Supply upgrade successful The indicated supply upgrade was successful. • 17.00.53 . Black Cartridge • 17.01.53 . Cyan Cartridge • 17.02.53 . Magenta Cartridge • 17.03.53 . Yellow Cartridge |
| Remedy: | No action necessary. |
| Error code: | 17.0X.54 |
| Description: | Supply upgrade problem. The indicated supply encountered an upgrade problem. The requested upgrade (addition of a new cartridge to the list of supported cartridges stored in the engine NVRAM) using a gTradeh cartridge did not succeed. The formatter does not know why the failure occurred, only that it did fail. • 17.00.54 - Black Cartridge • 17.01.54 - Cyan Cartridge • 17.02.54 - Magenta Cartridge • 17.03.54 - Yellow Cartridge |
| Remedy: | 1. Replace the failed cartridge with one that is known good and then reinsert the upgrade cartridge and try again. 2. Turn the product off, and then on again. 3. Remove the upgrade cartridge and go back to using the cartridge(s) supported at release. 4. Replace the Mech Kit. |
| Error code: | 17.0X.55 |
| Description: | Supply upgrade problem. The indicated supply encountered an upgrade problem. The requested upgrade (addition of a new cartridge to the list of supported cartridges stored in the engine NVRAM) using a “Startup” cartridge did not succeed. The formatter does not know why the failure occurred, only that it did fail. • 17.00.55 - Black Cartridge • 17.01.55 - Cyan Cartridge • 17.02.55 - Magenta Cartridge • 17.03.55 - Yellow Cartridge |
| Remedy: | 1. Replace the failed cartridge with one that is known good and then reinsert the upgrade cartridge and try again. 2. Turn the product off, and then on again. 3. Remove the upgrade cartridge and go back to using the cartridge(s) supported at release. 4. Replace the Mech Kit. |
| Error code: | 17.0X.56 |
| Description: | Ink sensor warning The indicated cartridge has printed past approximately 150% of its expected capacity and there has been no SHAID event. The ink sensor might not be able to detect when supplies are empty or the cartridge has been refilled.•17.00.56 . Black Cartridge•17.01.56 . Cyan Cartridge•17.02.56 . Magenta Cartridge•17.03.56 . Yellow Cartridge |
| Remedy: | 1. If print quality issues exist, replace the cartridge.2. Check cartridge warranty and manufacture date. Check event log for low on ink code. If user acknowledges, assume cartridge has been refilled. |
| Error code: | 17.0X.57 |
| Description: | HP Cartridge Protection enabled The indicated cartridge that has been protected using the HP cartridge protection feature has been detected. The target cartridge has been locked to a different printer and cannot be used on this device.•17.00.57 . Black Cartridge•17.01.57 . Cyan Cartridge•17.02.57 . Magenta Cartridge•17.03.57 . Yellow Cartridge |
| Remedy: | 1. Replace the indicated cartridge with one that has not been “protected” on another device.2. Once a cartridge is locked to a given device there is no way to unlock the cartridge. |
| Error code: | 17.0X.60 |
| Description: | Cartridge Low Warning The indicated cartridge is low.•17.00.60 . Black Cartridge•17.01.60 . Cyan Cartridge•17.02.60 . Magenta Cartridge•17.03.60 . Yellow Cartridge |
| Remedy: | No action necessary. |
| Error code: | 17.0X.65 |
| Description: | Install Supply. The indicated cartridge is not installed or missing or has a damaged acumen. • 17.00.65 - Black Cartridge • 17.01.65 - Cyan Cartridge • 17.02.65 - Magenta Cartridge • 17.03.65 - Yellow Cartridge |
| Remedy: | 1. Reinstall the supply. 2. Replace the indicated supply with a replacement. |
| Error code: | 17.0X.69 |
| Description: | Cartridge Very Low The indicated cartridge is very low.•17.00.69 . Black Cartridge•17.01.69 . Cyan Cartridge•17.02.69 . Magenta Cartridge•17.03.69 . Yellow Cartridge |
| Remedy: | The target cartridge has been depleted and the only ink remaining is in the X chamber and print head. The cartridge can be replaced in this state without any loss of ink to the system. |
| Error code: | 17.0X.70 |
| Description: | Printing past very low The indicated cartridge is printing past very low.•17.00.70 . Black Cartridge•17.01.70 . Cyan Cartridge•17.02.70 . Magenta Cartridge•17.03.70 . Yellow Cartridge |
| Remedy: | The print quality should not degrade in any way when the ink cartridge approaches end-of-life as the product will halt printing when all of the usable ink has been depleted. Customers should have a spare cartridge on-hand as the indicated cartridge will transition to Empty in just a few pages. If print quality is not acceptable replace the indicated cartridge. |
| Error code: | 17.0X.80 |
| Description: | Install Supply. The indicated cartridge is missing. • 17.00.80 - Black Cartridge • 17.01.80 - Cyan Cartridge • 17.02.80 - Magenta Cartridge • 17.03.80 - Yellow Cartridge |
| Remedy: | Install the indicated cartridge. |
| Error code: | 17.31.60 |
| Description: | Ink Collection Unit Warning Ink Collection Unit almost full. The percentage of life remaining is 2%. The product’s Ink Collection Unit (ICU) collects unused ink for later disposal. The life tracking on this supply is accomplished via a numeric percent life remaining (PLR) that starts at 100% and decreases in 1% increments as pages are printed. The engine counts the number of ink droplet that go into the ICU and reports this information to the formatter as a percentage of life remaining. The expected life of the ICU is nominally 120,000 page but this will vary depending on printing patterns. |
| Remedy: | A new ICU should be ordered and printing can continue. NOTE: There is no sensor that indicates when the ICU has been replaced. For this reason the user will be asked near end of ICU life if the ICU has been replaced each time the left door closes or a power-on occurs. |
| Error code: | 17.31.65 |
| Description: | Install Supply Ink Collection Unit The Ink Collection Unit (ICU) is not installed. |
| Remedy: | Install the ICU, make sure it is aligned and installed correctly. If message continues to appear, install a replacement ICU. |
| Error code: | 17.31.69 |
| Description: | Ink Collection Unit full The Ink Collection Unit is full. This is the second warning that the ICU life is almost depleted. The percentage of life remaining is 1% or less. The products Ink Collection Unit (ICU) collects unused ink for later disposal. The life tracking on this supply is accomplished via a numeric percent life remaining (PLR) that starts at 100% and decreases in 1% increments as pages are printed. The engine counts the number of ink droplet that go into the ICU and reports this information to the formatter as a percentage of life remaining. The expected life of the ICU is nominally 120,000 page but this will vary depending on printing patterns. |
| Remedy: | Replace the ICU or continue printing until stop occurs. |
| Error code: | 17.31.70 |
| Description: | Ink Collection Printing past full Ink Collection Unit (ICU) printing past full. |
| Remedy: | Replace the ICU. Replacement can occur at this point or the user can continue until halted. |
| Error code: | 17.31.71 |
| Description: | Reinstall Ink Collection Unit The product has prompted the user to remove and reinstall the Ink Collection Unit (ICU) to maintain print quality. |
| Remedy: | Remove and reinstall ICU, make sure it is aligned and installed correctly. |
| Error code: | 17.31.72 |
| Description: | Ink Collection Unit reinstalled The user removed and reinstalled the Ink Collection Unit (ICU) to maintain print quality. |
| Remedy: | No action necessary. |
| Error code: | 17.31.73 |
| Description: | New Ink Collection Unit The Ink Collection Unit (ICU) counter has been reset. |
| Remedy: | There is no sensor that indicates when the ICU has been replaced. For this reason the user will be asked near end of ICU life if the ICU has been replaced each time the left door closes or a power-on occurs. When “YES” is selected the reset will be performed. |
| Error code: | 17.31.80 |
| Description: | Replace Ink Collection Unit Ink Collection Unit (ICU) is full and must be replaced. |
| Remedy: | Replace the ICU. |
| Error code: | 17.99.31 |
| Description: | Non-HP supply in use Non-HP supply in use. If any of these bits are set, the event could be posted. This message does not distinguish between supplies. |
| Remedy: | No action necessary. |
| Error code: | 17.99.32 |
| Description: | Previously used HP Supply installed An original HP supply that started its life in another product is in use. This message does not distinguish between supplies. |
| Remedy: | No action necessary. |
| Error code: | 17.99.40 |
| Description: | Supplies installed Transition of at least one non-HP to all genuine. This message does not distinguish between supplies. |
| Remedy: | No action necessary. |
| Error code: | 17.99.49 |
| Description: | Startup Cartridge Override User has overridden using Startup cartridges. This message does not distinguish between supplies. |
| Remedy: | No action necessary. |
| Error code: | 17.99.58 |
| Description: | HP Cartridge Protection enabled A user enabled the HP Cartridge Protection Feature, protecting their cartridges and restricting the cartridges to only be usable in the product that originally protected them. |
| Remedy: | No action necessary. |
| Error code: | 20.00.00 |
| Display: | 20.00.00 Insufficient memory <device> |
| Description: | Insufficient memory: <Device> Event log error message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. |
| Remedy: | Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory. |
| Error code: | 21.00.00 |
| Display: | 21.00.00 Page Too Complex Event log error message 21.00.00. |
| Description: | Page Too Complex Event log error message 21.00.00. The product displays this message to indicate that the page decompression process was too slow for the product. |
| Remedy: | Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred. |
| Error code: | 21.1C.2D |
| Description: | Page complex error Event log error message 21.1C.2D. The product displays this message to indicate that the page decompression process was too slow for the product. |
| Remedy: | Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred. |
| Error code: | 30.01.01 |
| Display: | 30.01.01 |
| Description: | The flatbed cover sensor was interrupted. The scanner flatbed cover is open. Message appears only in the event log and is not posted on the control panel. The control panel will read Flatbed Cover Open. |
| Remedy: | No action necessary. This error message should automatically clear. If the error persists, open the Scanner Tests to test the flatbed cover sensor.1. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechanical functionality, using the scanner sensor test in the Administration / Troubleshooting / Diagnostics / Scanner Tests Menu.2. Check the connectors on the scanner control board (SCB) for loose connections.3. Replace the scanner control board (SCB).4. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.02 |
| Display: | 30.01.02 ADF paper jam |
| Description: | Scanner calibration failure The scanner calibration failed. |
| Remedy: | 1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. Device Maintenance / Calibrate-Cleaning / Calibrate Scanner 3. If the error persists, clean the scanner glass and calibration strips. NOTE: Dust might appear on the underside of the glass, but this cannot be cleaned. a. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. b. Open the scanner lid. c. Use a soft, lint-free cloth moistened with water to clean the calibration white strips and reflector plate (see call-outs). Also clean the document feeder glass, flatbed glass and plastic lid backing. NOTE: If needed, lens cleaner or nonabrasive glass cleaner can be applied to the cloth before cleaning the glass. Spray only onto the cloth and not directly onto the glass or device. Do not spray water or glass cleaner on the glass as it can seep under it and possibly damage the printer. Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it and/or leave residue on the glass resulting in degraded copy/scan quality. 4. If the error persists, replace the Integrated Scanning Assembly (ISA). |
| Error code: | 30.01.06 |
| Display: | 30.01.06 |
| Description: | Scanner Fan failure. Scanner fan error. The Copy, Fax and Send options will be grayed out or not present on the control panel and message will be posted in event log. |
| Remedy: | 1. Turn the product off, and then on again. 2. During the product initialization sequence, listen to the fan to determine if it is operating. 3. the error persists, turn the product off and then check the fan wire-harness connectors. 4. If the error persists, replace the scanner control board (SCB). 5. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.08 |
| Display: | 30.01.08 Home position error |
| Description: | Home position error The scanner optic failed to return to the home position. |
| Remedy: | 1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, run the scanner motor test under component test. Administration/ Troubleshooting/Scanner tests/Flatbed motor test 4. If issue still remains and firmware has been upgraded replace scanner control board (SCB). IMPORTANT: Check all cables on SCB for proper connection and seating before replacing any parts and test. 5. If the error persists, replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.14 |
| Display: | 30.01.14 Scan system EEPROM error |
| Description: | Scan system EEPROM error Scanner control board (SCB) EEPROM error. |
| Remedy: | 1. Turn the product off, and then on again.2. Ensure all connectors on the SCB are connected and properly seated.3. Ensure the MFP has at latest SCB firmware version.4. Replace the SCB. |
| Error code: | 30.01.15 |
| Display: | 30.01.15 Scanner error |
| Description: | Scanner error Scanner did not initialize (internal error). The scanner failed to be initialized due to an internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed.3. Check all sensors on the scanner to ensure they are not blocked.4. Look through the vents on back of scanner check to see if GREEN SCB LEDs are lit.5. Check all connections for SCB to print engine and make sure they are properly seated.6. Replace the SCB. |
| Error code: | 30.01.18 |
| Display: | 30.01.18 Scanner Error |
| Description: | Scanner Error Scanner internal optical sensor error. |
| Remedy: | 1. Turn the product off, and then on again.2. Make sure that all the connectors on the SCB are properly seated.3. Make sure that the MFP has the latest SCB firmware version.4. Replace the SCB.5. If the error persists, replace the integrated scanning assembly (ISA) |
| Error code: | 30.01.19 |
| Display: | 30.01.19 Scanner lamp error |
| Description: | Scanner lamp error Scanner internal lamp sensor error. |
| Remedy: | 1. Turn the product off, and then on again.2. Determine if the scanner lamp turns on and off approximately 12 second after the product turns on.3. Test the lower lamp using the scanner test located in the Diagnostics menu.4. Re-seat the interconnect cables between the optical carriage and the SCB.5. Replace the integrated scanning assembly (ISA) |
| Error code: | 30.01.30, 30.01.32 |
| Display: | 30.01.30, 30.01.32 |
| Description: | HP image ASIC error. |
| Remedy: | Turn the product off, and then on again. Check all connections on the SCB. Replace the SCB. |
| Error code: | 30.01.36 |
| Display: | 30.01.36 Upgrade Error try downloading upgrade again |
| Description: | Upgrade Error Try downloading upgrade again Scanner firmware upgrade error. |
| Remedy: | 1. Re-send the scanner firmware upgrade. 2. If the error persists, replace the SCB. |
| Error code: | 30.01.41 |
| Display: | 30.01.41 Scanner error |
| Description: | Scanner error. The formatter lost connections with the SCB or communication was corrupted. |
| Remedy: | 1. Turn the product off, and then on. 2. Remove and reinstall the formatter making to verify it is properly seated. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. Verify that the scanner control board (SCB) has power. 6. Replace the scanner control board (SCB). 7. Replace the formatter. |
| Error code: | 30.01.42 |
| Display: | 30.01.42 Scanner error |
| Description: | Scanner error Internal product communication error. |
| Remedy: | 1. Turn the product off, and then on again.2. If the error persists, turn the product off, and then check all scanner control board (SCB) connectors are fully seated.3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter connectivity LED (smile face icon on the formatter) is illuminated. Check the fax card for proper seating on the formatter. (If fax card is not properly seated it can prevent the formatter from seating properly in the product. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. If the error persists, replace the scanner control board (SCB). |
| Error code: | 30.01.43 |
| Display: | 30.01.43 Scanner memory failure |
| Description: | Scanner memory failure Scan memory error. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter. |
| Error code: | 30.01.44 |
| Display: | 30.01.44 |
| Description: | Copy processor (CPB) / scanner control board (SCB) communication error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner cable. 3. Upgrade the firmware. 4. If the error persists, turn the product off, and then re-seat the formatter. 5. If the error persists, replace the scanner control board (SCB) or the formatter. |
| Error code: | 30.01.45 |
| Display: | 30.01.45 |
| Description: | Internal copy processor board (CPB) communication error. CPB code assertion error for the copy processor board firmware. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the scanner control board (SCB). 5. If the error persists, replace the formatter. |
| Error code: | 30.01.46 |
| Display: | 30.01.46 Scanner Error |
| Description: | Scanner Error The firmware cannot find the copy processor board (CPB). |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the scanner control board (SCB). |
| Error code: | 30.01.48 |
| Display: | 30.01.48 Scanner error |
| Description: | Scanner error Scanner error. Scanner power is not connected. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, use another known good power cord, make sure printer is connected to a known good dedicated power outlet and not to UPS or surge protector. 3. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 4. If the error persists, replace integrated scanning assembly (ISA). IMPORTANT: On-Site Technicians need to check the scanner wire-harness, All SCB connectors and the scanner power before replacing any parts. |
| Error code: | 30.01.50 |
| Display: | 30.01.50 Scanner error |
| Description: | Scanner error Internal scanner control board (SCB) error. |
| Remedy: | 1. Turn the product off, and then on again.2. Upgrade the firmware (FW).3. If the error persists, replace the SCB. |
| Error code: | 30.03.14 |
| Display: | 30.03.14 |
| Description: | A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred. |
| Remedy: | This is an informational message, and no action is required. |
| Error code: | 30.03.20 |
| Display: | 30.03.20 |
| Description: | The copy processor board firmware cannot communicate with the PCA on the optical assembly. |
| Remedy: | 1. Turn the product off, and then on again. 2. Verify that the flat flexible cables (FFCs) between scanner and the SCB are connected and properly seated. 3. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.03.22 |
| Display: | 30.03.22 Scanner failure |
| Description: | Scanner failure. Front side illumination calibration failure. The scan module cannot see the illumination module, or marginal illumination. The optical assembly may not be parked under the calibration strip. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and then resolve those errors. 4. Check the scan module flat flexible cable (FFC) connection. 5. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.03.23 |
| Display: | 30.03.23 Scanner failure |
| Description: | Scanner failure. Flatbed alignment calibration error. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner. |
| Error code: | 30.03.30 |
| Display: | 30.03.30 Scanner Failure |
| Description: | Scanner Failure. Flatbed motor shutdown. The scanner control board cannot communicate with the flatbed scanner motor. |
| Remedy: | 1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Run diagnostics on the flatbed scanner to see if the scan bar moves. 4. Check the cable connection to the SCB. 5. Replace the scanner. |
| Error code: | 30.03.45 |
| Display: | 30.03.45 Scanner Error To continue turn off then on |
| Description: | Scanner Error To continue turn off then on. Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the Scanner control board (SCB). 4. Replace the scanner assembly. |
| Error code: | 31.01.03 |
| Display: | 31.01.03 Document feeder pick error |
| Description: | Document feeder pick error. The document feeder cannot pick up paper. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 3. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly and separation pad. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
| Error code: | 31.01.47 |
| Display: | 31.01.47 Document feeder not detected |
| Description: | Document feeder not detected The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning. |
| Remedy: | 1. Turn the product off and then on. 2. If error persists, replace document feeder NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3). |
| Error code: | 31.03.14 |
| Display: | 31.03.14 |
| Description: | Backside scanner EEPROM (NVM) error. A non-fatal error has occurred. |
| Remedy: | This is an informational message, and no action is required. |
| Error code: | 31.03.20 |
| Display: | 31.03.20 backside scanner not detected |
| Description: | Backside scanner not detected Backside scanner not detected. |
| Remedy: | 1. Turn the product off, and then on again. 2. Verify the cables between scanner and scanner control board (SCB) are connected. (connection 6 — ADF (side 2) FFC) 3. Replace the document feeder assembly |
| Error code: | 31.03.22 |
| Display: | 31.03.22 Scanner calibration failure |
| Description: | Scanner calibration failure Backside illumination calibration failure. |
| Remedy: | 1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. Device Maintenance / Calibrate-Cleaning / Calibrate Scanner 3. If the error persists, clean the scanner glass and calibration strips. NOTE: Dust might appear on the underside of the glass, but this cannot be cleaned. a. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. b. Open the scanner lid. c. Use a soft, lint-free cloth moistened with water to clean the calibration white strips and reflector plate (see call-outs). Also clean the document feeder glass, flatbed glass and plastic lid backing. NOTE: If needed, lens cleaner or nonabrasive glass cleaner can be applied to the cloth before cleaning the glass. Spray only onto the cloth and not directly onto the glass or device. Do not spray water or glass cleaner on the glass as it can seep under it and possibly damage the printer. Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it and/or leave residue on the glass resulting in degraded copy/scan quality. 4. If the error persists, replace the Integrated Scanning Assembly (ISA). |
| Error code: | 31.03.30 |
| Display: | 31.03.30 Document feeder pick motor error |
| Description: | Document feeder pick motor error. The document feeder pick motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
| Error code: | 31.03.31 |
| Display: | 31.03.31 Document feeder motor stall |
| Description: | Document feeder motor stall. The document feeder feed motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to the scanner control board (SCB). 6. Replace the document feeder assembly. |
| Error code: | 31.03.32 |
| Display: | 31.03.32 |
| Description: | The document feeder de-skew motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to scanner control board (SCB) cables. 6. Replace the document feeder assembly. |
| Error code: | 31.03.33 |
| Display: | Backside scanner calibration area dirty |
| Description: | Backside scanner calibration area dirty The white area used for backside scanner calibration is dirty. |
| Remedy: | 1. Remove the white background and clean it. 2. If the error persists, clean the scanner glass and calibration strips. NOTE: Dust might appear on the underside of the glass, but this cannot be cleaned. a. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. b. Open the scanner lid. c. Use a soft, lint-free cloth moistened with water to clean the calibration white strips and reflector plate (see call-outs). Also clean the document feeder glass, flatbed glass and plastic lid backing. NOTE: If needed, lens cleaner or nonabrasive glass cleaner can be applied to the cloth before cleaning the glass. Spray only onto the cloth and not directly onto the glass or device. Do not spray water or glass cleaner on the glass as it can seep under it and possibly damage the printer. Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it and/or leave residue on the glass resulting in degraded copy/scan quality. 3. Clean the backside scanner glass. 4. If issue remains replace the document feeder assembly. |
| Error code: | 31.03.34 |
| Display: | Background missing |
| Description: | Background missing The removable background for the backside scanner is either missing or not fully snapped into place. |
| Remedy: | 1. Remove the white background and clean it. 2. Clean the backside scanner glass. 3. If issue remains replace the document feeder assembly. |
| Error code: | 31.13.00 |
| Display: | Document feeder multi-pick error |
| Description: | Document feeder multi-pick error A multiple pick error was reported by the document feeder assembly. |
| Remedy: | 1. Open the document feeder cover, pull ALL the sheets back into the tray and then resume the job. 2. Verify that the paper meets the product specifications. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly and separation pad. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
| Error code: | 31.13.01 |
| Display: | 31.13.01 |
| Description: | Document feeder job error, pick error. Paper pick was initiated, but the page didn`t did not make it to the pick success sensor. |
| Remedy: | 1. Open the document feeder lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Clean the document feeder pick and feeder rollers and clean separation pad If worn or damage replace roller kit. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 8. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder. 9. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly. |
| Error code: | 31.13.02 |
| Display: | 31.13.02 |
| Description: | Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path. |
| Remedy: | 1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Clean the document feeder pick and feeder rollers and clean separation pad. If worn or damage replace roller kit. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the Paper-Path Sensor. If the sensor does not show functionality when tested, replace the sensor. 8. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly. |
| Error code: | 31.13.13 |
| Display: | 31.13.13 |
| Description: | The document feeder jam access door is open. |
| Remedy: | 1. Verify that the jam access cover is closed. 2. Verify that the flag is not broken off. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 4. Actuate the document feeder Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder assembly. IMPORTANT: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3). |
| Error code: | 31.13.14 |
| Display: | 31.13.14 |
| Description: | Document feeder job error, over current. This is a feed jam in the document feeder, and the motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).6. Re-seat the document feeder to the scanner control board (SCB).7. Replace the document feeder assembly. |
| Error code: | 31.13.15 |
| Display: | 31.13.15 |
| Description: | This is a duplex re-feed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex re-feed does not make it to the deskew sensor. |
| Remedy: | 1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder assembly. |
| Error code: | 32.08.A1, 32.08.A2, 32.08.A3 |
| Description: | 32.08.A1 (event code) Shutdown event-boot after abnormal shutdown. 32.08.A2 (event code) Boot from normal shutdown event. 32.08.A3 (event code) Regular boot event. |
| Remedy: | No action necessary. |
| Error code: | 32.1C.XX |
| Display: | 32.1C.XX |
| Description: | XX 32.1C.05 (event code) The restore job ticket was submitted with invalid credentials.32.1C.06 (event code) The backup job ticket was submitted with invalid credentials.32.1C.07 (event code) Backup restore permissions error. There was an error during the creation, read, or write of the restore file.32.1C.08 (event code) Not enough disk space to perform backup/restore or network share issue. There was an error during the creation, read, or write of the backup file.32.1C.09 (event code) Tried to restore a backup file that was not valid for this product. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.32.1C.0A (event code) Backup file is invalid. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.32.1C.0D (event code) Backup/restore failed, auto-reboot failed, or the product might be busy.32.1C.11 (event code) Backup/restore timeout while communicating with the engine. The backup was aborted because the product is busy.32.1C.13 (event code) and 32.1C.14 (event code) Not enough space exists to perform the backup. The backup was aborted because the disk is at a critical level or full. Scheduled backup failure.32.1C.15 (event code) Restore aborted because the backup file was created by a previous version of firmware no longer supported by the feature.32.1C.2E (event code) The restore was aborted because the product is busy.32.1C.2F (event code) Reset failure32.1C.40 (event code) The backup operation completed successfully (informational).32.1C.41 (event code) The backup operation encountered an error (informational).32.1C.42 (event code) The backup operation completed, but with a warning message (informational).32.1C.43 (event code) A component in the backup file is not supported by the current version of firmware and will not be restored (informational).32.1C.44 (event code) A component in the backup file is not transferable to another product and will not be restored (informational). 32.1C.45 (event code) Some data was not included in the backup file (informational).32.1C.46 (event code) An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a warning (informational).32.1C.47 (event code) Some data was not restored from the backup file (informational).32.1C.48 (event code) The backup job ticket was submitted using an invalid network path.32.1C.49 (event code) The backup job ticket was submitted with a bad encryption.32.1C.4A (event code) An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file.32.1C.56 (event code) Reset aborted. Backup/restore in progress (informational).32.1C.57 (event code) Reset aborted (informational).32.1C.58 (event code) Unknown reset error (informational).32.1C.60 (event code) The restore operation completed successfully (informational).32.1C.61 (event code) The restore operation encountered an error.32.1C.62 (event code) The restore operation completed, but with a warning message.32.1C.68 (event code) The restore job ticket was submitted using an invalid network path.32.1C.69 (event code) The restore job ticket was submitted with a bad encryption personal identification number (PIN).32.1C.6A (event code) An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file. 32.1C.6D (event code) An unusual error occurred when running the restore. |
| Remedy: | 32.1C.05 (event code) Verify the credentials that were submitted. Check the domain, user name, and password.32.1C.06 (event code) Verify the credentials that were submitted. Check the domain, user name, and password.32.1C.07 (event code) Retry the job.32.1C.08 (event code)• Retry the job.• Remove stored jobs and retry.• Use a larger capacity storage device.• Check the network share. Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings.32.1C.09 (event code) Use a valid backup file.32.1C.0A (event code) Use a valid backup file. Reboot, and then observe the state of the product. If the error persists, perform a partition clean from the Preboot menu.32.1C.0D (event code) Reboot, and then retry the backup/restore.32.1C.11 (event code) Wait until the product is idle, and then try again.32.1C.13 (event code) and 32.1C.14 (event code) Free up disk space, and then try again.32.1C.15 (event code) - Use the current backup file.32.1C.2E (event code) Wait until the product is idle, and then try again. Turn the product off then on, and then retry.32.1C.2F (event code) Turn the product off then on, and then retry.32.1C.40 (event code) No action necessary.32.1C.41 (event code) No action necessary.32.1C.42 (event code) No action necessary.32.1C.43 (event code) No action necessary.32.1C.44 (event code) No action necessary.32.1C.45 (event code) No action necessary.32.1C.46 (event code) No action necessary.32.1C.47 (event code) No action necessary.32.1C.48 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exists. Check that the user has permission to access the share on the provided server.32.1C.49 (event code) Verify that the encryption personal identification number (PIN) meets the restrictions for the product.32.1C.4A (event code) Retry the job. If this does not resolve the issue, turn the product off then on again and retry the job. If the error persists, perform a Partial Clean using the Preboot menu.32.1C.56 (event code) No action necessary.32.1C.57 (event code) No action necessary.32.1C.58 (event code) No action necessary.32.1C.60 (event code) No action necessary.32.1C.61 (event code) Review the error log to see specific details about the failure.32.1C.62 (event code) Review the error log to see specific details about the failure.32.1C.68 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exist. Check that the user has permission to access the share on the provided server. Check that the path includes the compressed (ZIP) file name as part of the path32.1C.69 (event code) Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file.32.1C.6A (event code) Retry the job.32.1C.6D (event code) Retry the job. |
| Error code: | 33.02.01 |
| Display: | 33.02.01 Used board/disk installed |
| Description: | Used board/disk installed Used board disk installed. An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost. |
| Remedy: | 1. Reinstall the used board or disk back into its original printer. 2. To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button. |
| Error code: | 33.03.XX |
| Display: | 33.03.XX |
| Description: | • 33.03.01: Save recover engine storage ID unexpected length. • 33.03.02: Data size mismatch unable to recover DCC MVRAM. |
| Remedy: | Power the printer off then back on. If issue is not resolved replace the ICB and return to HP for evaluation. |
| Error code: | 40.00.01 |
| Display: | 40.00.01 USB I/O buffer overflow To continue, touch “OK” |
| Description: | USB I/O buffer overflow To continue, touch “OK” The USB buffer has overflowed. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration. |
| Error code: | 40.00.02 |
| Display: | 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” |
| Description: | Embedded I/O buffer overflow To continue, touch “OK” The product has experienced a JetDirect buffer overflow. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost).2. Check the host configuration. |
| Error code: | 40.00.03 |
| Display: | 40.00.03 EIO <X> buffer overflow To continue, touch “OK” |
| Description: | EIO <X> buffer overflow To continue, touch “OK” Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use. |
| Remedy: | Touch the OK button to print the transferred date (some data might be lost). |
| Error code: | 40.00.04 |
| Display: | 40.00.04 EIO <X> bad transmission To continue, touch “OK” |
| Description: | EIO <X> bad transmission To continue, touch “OK” The connection between the product and the USB device has been broken. |
| Remedy: | 1. Touch the OK button to clear the error message and continue printing.2. Remove, and then reinstall the USB device. |
| Error code: | 40.00.05 |
| Display: | 40.00.05 Embedded I/O bad transmission To continue, touch “OK” |
| Description: | Embedded I/O bad transmission To continue, touch “OK” The USB device has been removed. |
| Remedy: | 1. Touch the OK button to clear the error message (data will be lost).2. Install the USB device. |
| Error code: | 40.08.0X |
| Display: | 40.08.0X USB storage accessory removed |
| Description: | USB storage accessory removed X = 0 or 1; information code. Secure file erase is enabled. |
| Remedy: | No action necessary. |
| Error code: | 40.0X.05 |
| Display: | 40.0X.05 USB storage accessory removed |
| Description: | USB storage accessory removed X = 1, 2, 3, 5, or 6; information code. The USB storage accessory was removed. |
| Remedy: | No action necessary. |
| Error code: | 41.03.YZ |
| Display: | 41.03.YZ Unexpected size in tray <X> |
| Description: | Unexpected size in tray <X> The product detected a different paper size than expected. Y = Type, Z = Tray• Y = 0 Size mismatch. Detected media is longer or shorter than expected.• Y = A Size mismatch. Detected media too long.• Y = B Size mismatch. Detected media too short.• Y = C Size mismatch. Inter-page gap error.• Z = D Source is the duplexer.• Z = 1 Source is Tray 1.• Z = 2 Source is Tray 2.• Z = 3 Source is Tray 3. |
| Remedy: | 1. Touch OK to use another tray.2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.4. If the issue persists, replace the Mech kit. |
| Error code: | 42.XX.YY |
| Display: | 42.XX.YY Error Event Log message |
| Description: | Error Event Log message Internal system failure. |
| Remedy: | 1. Turn the product off, then on, and then retry.2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 44.01.XX |
| Display: | 44.01.XX Error Event log message |
| Description: | Error Event log message (Multifunction product only.) A digital send error has occurred. |
| Remedy: | Try to send the job again. No action necessary. This error message should automatically clear. |
| Error code: | 44.02.XX |
| Description: | Error Event log message (Multifunction product only.) Personal address book error has occurred. |
| Remedy: | Try to send the job again. Check Digital Send configuration and address book. |
| Error code: | 44.03.XX |
| Display: | 44.03.XX Error Event log message |
| Description: | Error Event log message (Multifunction product only.) A digital send error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.04.XX |
| Description: | Error Event log message (Multifunction product only.) Digital Send Email error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.05.XX |
| Description: | Error Event log message (Multifunction product only.) Digital Send Folder Job error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.07.XX |
| Description: | Error Event log message (Multifunction product only.) Digital Send Remote Printer Job Error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.08.XX |
| Description: | Error Event log message (Multifunction product only.) SharePoint Job Error has occurred. |
| Remedy: | 1. If this is the first time the error has occurred, cancel and then restart the job.2. If the error occurs repeatedly, reboot the engine and retry the job.3. If error still persists, reset to factory settings. Upgrade to most current firmware. |
| Error code: | 44.10.XX |
| Display: | 44.10.XX Error Event log message (MFP Only) |
| Description: | Error Event log message (Multifunction product only.) A send to email error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.11.0E |
| Description: | Error Event log message (Multifunction product only.) The attachment filename already exists at the destination, and the flag to fail on filename collisions was set. This file will not be sent. |
| Remedy: | 1. If this is the first time the error has occurred, use a different filename or verify that the filename is not already in use.2. If the issue persists, use a unique filename or disable the flag to fail on filename collision. |
| Error code: | 44.11.XX |
| Description: | Error Event log message (Multifunction product only.) A Digital Send error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.12.0E |
| Description: | Error Event log message (Multifunction product only.) Digital Send, the attachment filename already exists at the destination, and the flag to fail on filename collisions is set. This file will not be sent. |
| Remedy: | 1. If this is the first time the error has occurred, use a different filename or verify that the filename is not already in use.2. If the issue persists, use a unique filename or disable the flag to fail on filename collision. |
| Error code: | 44.12.XX |
| Description: | Error Event log message (Multifunction product only.). A Digital Send error has occurred. |
| Remedy: | Recommended action Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.16.01 |
| Description: | Error Event log message (Multifunction product only.) A Digital Send error has occurred while trying to create file type. XX =• 01 . RTF File• 03 . CSV File• 04 . HTML File• 05 . XML File• 06 . XPS File• 07 . PDF File |
| Remedy: | 1. Try to send the job again.2. Check Digital Send configuration. |
| Error code: | 44.16.02 |
| Description: | Error Event log message (Multifunction product only.) The destination URL was found to be invalid or unreachable. |
| Remedy: | 1. If this is the first time the error has occurred, cancel and then restart the job.2. If the error persists, turn the product off and then on and retry the job.3. If error still persists, reset to factory settings. Upgrade to current version of firmware. |
| Error code: | 44.16.03 |
| Description: | Error Event log message (Multifunction product only.) The destination URL is not a SharePoint site. |
| Remedy: | 1. If this is the first time the error has occurred, verify settings in job configuration and then restart the job.2. If the error persists,• Check network connection settings.• Verify access to the SharePoint site. |
| Error code: | 44.16.04 |
| Description: | Error Event log message (Multifunction product only.) Credentials associated with the SharePoint destination were found to be invalid or missing. |
| Remedy: | 1. If this is the first time the error has occurred, verify settings in job configuration and then restart the job.2. If the error persists,• Check network connection settings.• Verify access to the SharePoint site. |
| Error code: | 44.16.05 |
| Description: | Error Event log message (Multifunction product only.) Credentials do not have write access to the SharePoint destination. |
| Remedy: | 1. If this is the first time the error has occurred, verify settings in job configuration and then restart the job.2. If the error persists,• Check network connection settings.• Verify access to the SharePoint site. |
| Error code: | 44.16.06 |
| Description: | Error Event log message (Multifunction product only.) Upload of image file failed. Reason unknown. |
| Remedy: | 1. If this is the first time the error has occurred, verify settings in job configuration and then restart the job.2. If the error persists, turn the product off then on again and retry the job.3. If error still persists, reset to factory settings. Upgrade to current firmware version. |
| Error code: | 44.16.07 |
| Description: | Error Event log message (Multifunction product only.) Upload of image file failed. The file exceeded the maximum form submission length on the Web server. |
| Remedy: | 1. If this is the first time the error has occurred, send fewer pages in the job, lower the DPI of the scanned pages, or select a file type that splits pages into separate files (for example, jpeg).2. If the error persists repeatedly, contact the SharePoint site administrator to increase the Web server`s maximum form submission length. |
| Error code: | 44.16.08 |
| Description: | Error Event log message (Multifunction product only.) Upload of image file failed. The SharePoint site storage quota limit was exceeded. |
| Remedy: | 1. If this is the first time the error has occurred, make space on the SharePoint site by deleting some files, and then retry the job.2. If the error occurs repeatedly, contact the SharePoint site administrator to increase the storage quota limit. |
| Error code: | 44.16.09 |
| Description: | Error Event log message (Multifunction product only.) Upload of image file failed. A folder or filename length is too long. |
| Remedy: | 1. If this is the first time the error has occurred, check the destination URL and filename in the SharePoint job configuration to verify no folder or filename exceeds the maximum of 128 characters.2. If the error occurs repeatedly, try sending to a different folder on the SharePoint site or changing the filename (which could include prefix or suffix). |
| Error code: | 44.16.0A |
| Description: | Error Event log message (Multifunction product only.) Upload of the image file failed. The image file already exists on the server and is checked out for editing by another user. |
| Remedy: | 1. If this is the first time the error has occurred, verify that the filename used by the job is not checked out on the SharePoint site.2. If the error occurs persists, use a different filename for the job. |
| Error code: | 44.16.0B |
| Description: | Error Event log message (Multifunction product only.) Upload of the image file failed. The image file already exists on the server and the job was set to not overwrite files. |
| Remedy: | 1. If this is the first time the error has occurred, set the job to overwrite existing files.2. If the error occurs persists, use a different filename for the job. |
| Error code: | 44.16.0D |
| Description: | Error Event log message (Multifunction product only.) Encountered an unexpected processing error while transferring attachments to the destination SharePoint. |
| Remedy: | 1. If this is the first time the error has occurred, verify settings in job configuration and restart the job.2. If the error persists, turn the product off, and then on and retry the job.3. If error continues, reset to factory settings. Upgrade to current version of firmware. |
| Error code: | 44.16.0E |
| Description: | Error Event log message (Multifunction product only.) The attachment filename already exists at the destination, and the flag to fail on filename collisions was set. This file will not be sent. |
| Remedy: | 1. If this is the first time the error has occurred, use a different filename or verify that the filename is not already in use.2. If the issue persists, use a unique filename or disable the flag to fail on filename collision. |
| Error code: | 44.16.0F |
| Description: | Error Event log message (Multifunction product only.) Not enough memory to process the current SharePoint Job. |
| Remedy: | 1. If this is the first time the error has occurred, cancel and/or restart the job, breaking it up into small jobs.2. Repeat this process if the error persists until job goes through. |
| Error code: | 44.16.10 |
| Description: | Error Event log message (Multifunction product only.) SharePoint server is using an invalid certificate. |
| Remedy: | 1. If this is the first time the error has occurred, send the SharePoint job to a non-secure address, or send the job to a SharePoint server that has a valid certificate.2. If the error occurs repeatedly, send the job to a different, trusted SharePoint server. |
| Error code: | 44.16.FF |
| Description: | Error Event log message (Multifunction product only.) Unexpected error occurred in the SharePoint resource device code. |
| Remedy: | 1. If this is the first time the error has occurred, verify settings in job configuration and restart the job.2. If error persists, turn the product off, and then on and retry the job.3. If error continues, reset to factory settings. Upgrade to current version of firmware. |
| Error code: | 44.34.XX |
| Display: | 44.34.XX Error Event log message |
| Description: | Error Event log message (Multifunction product only.) A fax error has occurred. |
| Remedy: | 1. Try to send the job again.2. Check the fax configuration |
| Error code: | 44.90.XX, 44.91.XX, 44.92.XX |
| Description: | 44.90.XX Error Event log message - 44.91.XX Error Event log message - 44.92.XX Error Event log message (Multifunction product only.) A fax error has occurred. |
| Remedy: | 1. Try to send the job again.2. Check the fax configuration. |
| Error code: | 45.00.YZ |
| Description: | Event log entry only All 45.00.YZ events are OXPd/Webkit informational log entries. |
| Remedy: | No action necessary. |
| Error code: | 47.00.XX |
| Display: | 47.00.XX |
| Description: | Back channel internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.01.XX |
| Display: | 47.01.XX |
| Description: | Image transformer internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.02.XX |
| Display: | 47.02.XX |
| Description: | Job parser internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.03.XX |
| Display: | 47.03.XX |
| Description: | Print job internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.04.XX |
| Display: | 47.04.XX |
| Description: | Print spooler 9100 internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.05.00 |
| Display: | 47.05.00 |
| Description: | Print spooler framework internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.06.XX |
| Display: | 47.06.XX |
| Description: | Print application internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.WX.YZ |
| Display: | 47.WX.YZ Printer Calibration Failed To continue, touch “OK” |
| Description: | Printer Calibration Failed To continue, touch gOKh The device is unable to access or implement one of the image patterns files. Y = Calibration type, Z = Event• 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization• 47.FC.01 (event code) CPR Store Image failure• 47.FC.02 (event code) CPR Image not found• 47.FC.03 (event code) CPR Print engine execution failure• 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization• 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure• 47.FC.12 (event code) Consecutive Dmax Dhalf Image not found• 47.FC.13 (event code) Consecutive Dmax Dhalf Print engine execution failure• 47.FC.20 (event code) Error Diffusion Image not found at system initialization• 47.FC.21 (event code) Error Diffusion Store image failure • 47.FC.22 (event code) Error Diffusion Image not found• 47.FC.23 Error Diffusion Print engine execution failure• 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization• 47.FC.31 (event code) Drum Speed Adjustment Store image failure• 47.FC.32 (event code) Drum Speed Adjustment Image not found• 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure• 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization• 47.FC.41 (event code) Pulse Width Modulation Store image failure• 47.FC.42 (event code) Pulse Width Modulation Image not found• 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure |
| Remedy: | 1. Turn the product off, and then on again.2. If the error persists over multiple power cycles frequently and consistently on a unit then do the following.• In the Administration/Troubleshooting/Diagnostics, run the hard disk tests to validate health of the device. Fix any issue found with the mass storage device3. If the error persists, reload the firmware.4. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu then reload the firmware. |
| Error code: | 48.XX.YY |
| Display: | 48.XX.YY |
| Description: | A job framework internal error has occurred. |
| Remedy: | 1. No action should be necessary.2. If the error persists, upgrade the product firmware.3. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”. |
| Error code: | 49.XX.YY |
| Display: | 49 Error, Turn off then on |
| Description: | Error To continue turn off then on A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product`s power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, gHP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent). |
| Error code: | 54.30.00 |
| Description: | Calibration error An engine calibration has failed. Details of which calibration and failure reason can be found in the payload. 610000AC Sensor_Cms_Calibrate_Unknown_Sensor Tried to start a page calibration scan with an unknown sensor ID. Only Zim and BDD sensors are recognized. 610000AD Sensor_Cms_Calibrate_Invalid_Sensor A sensor other than Zim was specified for the pen calibration scan. 610000AE Sensor_Cms_Calibrate_Overshoot The paper advanced too far during a page calibration such that the printed artifact could not be scanned. This assert could happen if the mech wasn`t able to stop the paper movement accurately. |
| Remedy: | 1. Turn the power off on the product by pressing the power button and holding it for more than 3 seconds. 2. Unplug power cord from back of product and wait 30 seconds. 3. Plug power cord back into product. 4. Turn the power on to the product using power button. 5. If the error condition is cleared then the issue is resolved, if not continue to step 6. 6. Repeat steps 1 & 2. 7. Remove the formatter, check formatter thoroughly for any loose connections and reseat them, then reinstall the formatter. 8. Repeat steps 3 & 4. 9. If the error condition is cleared then the issue is resolved, if issue is not resolved replace the Mech Kit. NOTE: It is critical to either print the event log after power cycle clears issue, or access the event log through EWS and capture the 8 character fail code value corresponding to the 61.00.0X and log it into the case. Look for the last 61.00.0x error that occurred which also has the 8 character value under the text . This value is critical in HP understanding the failure and debugging potential field issues. |
| Error code: | 58.10.02 |
| Description: | Ink Sensor Failure SHAID electrical failure. |
| Remedy: | 1. Turn the power off on the product by pressing the power button and holding it for more than 3 seconds. 2. Unplug power cord from back of product and wait 30 seconds. 3. Plug power cord back into product. 4. Turn the power on to the product using power button. 5. If the error condition is cleared then the issue is resolved, if not continue to step 6. 6. Repeat steps 1 & 2. 7. Remove the formatter, check formatter thoroughly for any loose connections and reseat them, then reinstall the formatter.8. Repeat steps 3 & 4.9. If the error condition is cleared then the issue is resolved, if issue is not resolved replace the Mech Kit. |
| Error code: | 61.00.01, 61.00.02, 61.00.03 |
| Description: | 61.00.01 Print Engine Error 61.00.02 Print Engine Error 61.00.03 Print Engine Error. The print engine has encountered an error. The payload data will be included which will be with the error code, and. string. Service_Station_Cap_Home_Long (6100000D) Paper_Load_Tray1_Pick_Motor (6100002D) Paper_Load_Pick_Tire_Index_Sensor (6100002E) Service_Station_Cap_Home_Short (6100000E) SS_Restricted_Movement_Error (61000011) Lift_Restricted_Movement_Error (61000012) Carriage_Restricted_Movement_Error (61000013) Service_Move_To_Tranny_State (610000C8) DPU_Printbar_Crash_Into_Service_Station (610000D3) DPU_Service_Station_Under_Print_Bar (610000D4) Printbar_Clutch_Slippage (61000035) Service_Station_Pen_Too_Cold (6100000B) Service_Station_Home_Failure (6100000C) Service_Carriage_Home_Invalid (610000C9) Pen_Start_Up_Spits_Already_Done (6100004E) |
| Remedy: | 1. Turn the power off on the product by pressing the power button and holding it for more than 3 seconds. 2. Unplug power cord from back of product and wait 30 seconds. 3. Plug power cord back into product. 4. Turn the power on to the product using power button. 5. If the error condition is cleared then the issue is resolved, if not continue to step 6. 6. Repeat steps 1 & 2. 7. Remove the formatter, check formatter thoroughly for loose any connections and reseat them, then reinstall the formatter. 8. Repeat steps 3 & 4. 9. If the error condition is cleared then the issue is resolved, if issue is not resolved replace the Mech Kit. NOTE: It is critical to either print the event log after power cycle clears issue, or access the event log through EWS and capture the 8 character fail code value corresponding to the 61.00.0X and log it into the case. Look for the last 61.00.0x error that occurred which also has the 8 character value under the text description. This value is critical in HP understanding the failure and debugging potential field issues. |
| Error code: | 81.WX.00 |
| Display: | 81.WX.00 Wireless Network Error |
| Description: | Wireless Network Error To continue turn off then on A wireless network component on the product has failed. 81.02.00 Wireless network Event 81.07.00 Internal Wireless Networking event |
| Remedy: | 1. Turn the product off then on. 2. Turn the product off, reseat the wireless network component and turn the product back on. 3. If error persists, replace the wireless network component. |
| Error code: | 81.WX.YZ |
| Display: | 81.WX.YZ Embedded JetDirect Error |
| Description: | Embedded Jetdirect Error To continue turn off then on The product experienced an embedded HP Jetdirect print server critical error. 81.01.00 EIO Event 81.03.00 Access Point Wireless Network event 81.04.00 JetDirect inside Network event 81.06.00 Internal EIO Networking event 81.08.00 Internal Access Point Wireless Network event 81.09.00 Internal JetDirect inside Network event |
| Remedy: | 1. Turn the product off then on.2. Turn the product off, reseat the EIO accessory and turn the product back on.3. If error persists replace the formatter. |
| Error code: | 82.73.45 |
| Description: | Disk Successfully cleaned. Event log only, disk successfully cleaned. |
| Remedy: | No action necessary. |
| Error code: | 98.00.01, 98.01.00 |
| Display: | 98.00.01 or 98.01.00 Corrupt data in firmware volume |
| Description: | Corrupt data in firmware volume Data corrupt has occurred in the firmware volume. |
| Remedy: | 1. Turn the product off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware. |
| Error code: | 98.00.02 |
| Display: | 98.00.02 Corrupt data in the solutions volume |
| Description: | Corrupt data in the solutions volume Data corruption has occurred in the solutions volume. |
| Remedy: | 1. Turn the product off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware. |
| Error code: | 98.00.03 |
| Display: | 98.00.03 Corrupt data in the configuration volume |
| Description: | Corrupt data in the configuration volume Data corrupt has occurred in the configuration volume. |
| Remedy: | 1. Turn the product off, and then on.2. Download the firmware again, and then attempt the upgrade again.3. Use the Clean Disk item in the Preboot menu.4. Reload the firmware. |
| Error code: | 98.00.04 |
| Display: | 98.00.04 Corrupt data in the job data volume |
| Description: | Corrupt data in the job data volume Data corrupt has occurred in the job data volume. |
| Remedy: | 1. Turn the product off, and then on.2. Rerun the file erase function. |
| Error code: | 99.00.01 |
| Display: | 99.00.01 Upgrade not performed file is corrupt |
| Description: | Upgrade not performed file is corrupt A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image). |
| Remedy: | Download the RFU file, and then attempt the upgrade again. |
| Error code: | 99.00.02 |
| Display: | 99.00.02 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.03 |
| Display: | 99.00.03 Upgrade not performed error writing to disk |
| Description: | Upgrade not performed error writing to disk A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, run the Clean Disk process from the Preboot menu. You will need to download the firmware from the Preboot menu.3. If the error persists, replace the hard disk. |
| Error code: | 99.00.04 |
| Display: | 99.00.04 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.05 |
| Display: | 99.00.05 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading image data. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.06 |
| Display: | 99.00.06 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.07 |
| Display: | 99.00.07 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.08 |
| Display: | 99.00.08 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading image data. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.09 |
| Display: | 99.00.09 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.10 |
| Display: | 99.00.10 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.11 |
| Display: | 99.00.11 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.12 |
| Display: | 99.00.12 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.13 |
| Display: | 99.00.13 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.14 |
| Display: | 99.00.14 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The file is invalid. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.2X |
| Display: | 99.00.2X |
| Description: | There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. •99.00.20 (event log) The bundle is not for this product.•99.00.21 (event log) The bundle is not signed with the correct signature, or the signature is invalid.•99.00.22 (event log) The bundle header version is not supported by this firmware.•99.00.23 (event log) The package header version is not supported by this firmware.•99.00.24 (event log) The format of the bundle is invalid.•99.00.25 (event log) The format of the package is invalid.•99.00.26 (event log) A CRC32 check did not pass.•99.00.27 (event log) An I/O error occurred while downloading the bundle. |
| Remedy: | 99.00.27 only:1. Turn the product off, and then on.2. Resend the firmware upgrade.3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server). |
| Error code: | 99.01.XX |
| Display: | 99.01.XX |
| Description: | A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same.•99.01.00•99.01.10•99.01.20•99.01.21 |
| Remedy: | Reload the firmware. |
| Error code: | 99.02.01 |
| Display: | 99.02.01 |
| Description: | Firmware installation was successful. |
| Remedy: | No action necessary. |
| Error code: | 99.02.09 |
| Display: | 99.02.09 |
| Description: | Firmware upgrade cancelled by user. |
| Remedy: | No action necessary. |
| Error code: | 99.09.60 |
| Display: | 99.09.60 Unsupported disk |
| Description: | Unsupported disk This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product. |
| Remedy: | Install the correct hard disk for this product. |
| Error code: | 99.09.61 |
| Display: | 99.09.61 Unsupported disk |
| Description: | Unsupported disk This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk. |
| Remedy: | Access the Preboot menu, and then select Lock Disk to lock the disk. |
| Error code: | 99.09.62 |
| Display: | 99.09.62 Unknown disk |
| Description: | Unknown disk This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device. |
| Remedy: | Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk. |
| Error code: | 99.09.63 |
| Display: | 99.09.63 Incorrect disk |
| Description: | Incorrect disk This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted. |
| Remedy: | Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product. |
| Error code: | 99.09.64 |
| Display: | 99.09.64 Disk Nonfunctiona |
| Description: | Disk malfunction A fatal hard disk failure has occurred. |
| Remedy: | Replace the hard disk. |
| Error code: | 99.09.65 |
| Display: | 99.09.65 Disk data error |
| Description: | Disk data error Disk data corruption has occurred. |
| Remedy: | Use the Clean Disk procedure from the Preboot menu, and then resend the RFU. |
| Error code: | 99.09.66 |
| Display: | 99.09.66 No boot device. |
| Description: | No disk installed A disk drive is not installed in the product. |
| Remedy: | 1. Install a compatible hard disk drive.2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected correctly.3. If the error persists, replace the hard disk drive. |
| Error code: | 99.09.67 |
| Display: | 99.09.67 Disk is not bootable please download firmware |
| Description: | Disk is not bootable please download firmware This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu. |
| Remedy: | 1. Press any button to continue to the main Preboot menu.2. Press the Help button to see the help text for the error.3. Select the Administration menu. NOTE: If there is a password assigned to the administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product. |
| Error code: | 99.XX.YY |
| Display: | 99.XX.YY |
| Description: | A message of this form indicates a firmware installation error. |
| Remedy: | Reload the firmware. |
