Lexmark CS736dn
Рейтинг
Модули
Rear
Optional special media tray assembly
Top
Right
Optional 550-sheet media drawer and tray
Options and features
Optional high-capacity input option (HCIT)
COVERS
Front
Left
Детали Top
| Деталь: | Printhead assembly |
| Парткод: | 40X5123 |
| Деталь: | System board support shield |
| Парткод: | 40X5107 |
| Деталь: | System board (network), 210, 230, 280 |
| Парткод: | 40X5160 |
| Деталь: | System board (network), 410, 430, 439 |
| Парткод: | 40X5154 |
| Деталь: | Power cordUSA, Canada, Bolivia, Peru |
| Парткод: | 40X0269 |
| Деталь: | Power cord (8 ft.)Argentina |
| Парткод: | 40X0288 |
| Деталь: | Power cord (8 ft.)Australia, New Zealand |
| Парткод: | 40X0301 |
| Деталь: | Power cord (8 ft.)Austria, Belgium, Catalan, Czechoslovakia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Paraguay, Poland, Portugal, Russia, Spain, Sweden, Turkey, United Kingdom |
| Парткод: | 40X3141 |
| Деталь: | Power cord (8 ft.)Hong Kong, Ireland, United Kingdom |
| Парткод: | 40X0271 |
| Деталь: | Power cord (8 ft.)Brazil |
| Парткод: | 40X4596 |
| Деталь: | Power cord (8 ft.)Chile, Uruguay |
| Парткод: | 40X0273 |
| Деталь: | Power cord (8 ft.)China |
| Парткод: | 40X0303 |
| Деталь: | Power cord (8 ft.)Denmark, Finland, Norway, Sweden |
| Парткод: | 40X1774 |
| Деталь: | Power cord (8 ft.)Israel |
| Парткод: | 40X0275 |
| Деталь: | Power cord (8 ft.)Japan |
| Парткод: | 40X3609 |
| Деталь: | Power cord (8 ft.)Korea |
| Парткод: | 40X1792 |
| Деталь: | Power cord (8 ft.)South Africa |
| Парткод: | 40X1773 |
| Деталь: | Power cord (8 ft.)Switzerland |
| Парткод: | 40X1772 |
| Деталь: | Power cord (8 ft.)Taiwan |
| Парткод: | 40X1791 |
| Деталь: | Special media assembly, including tray |
| Парткод: | 40X5142 |
| Деталь: | Pick arm roll, 550-sheet drawer |
| Парткод: | 40X5152 |
| Деталь: | Special media tray assembly |
| Парткод: | 40X5143 |
| Деталь: | Color-On-Demand assembly |
| Парткод: | 40X5122 |
| Деталь: | COOLING FAN |
| Парткод: | 40X5109 |
| Деталь: | Top cover camshaft assembly |
| Парткод: | 40X5130 |
| Деталь: | Cartridge cooling fan |
| Парткод: | 40X5108 |
| Деталь: | EP drive assembly |
| Парткод: | 40X5125 |
| Деталь: | LOW-VOLTAGE POWER SUPPLY |
| Парткод: | 40X5124 |
| Деталь: | Motor driver card |
| Парткод: | 40X5126 |
| Деталь: | MP feeder/duplex motor |
| Парткод: | 40X5131 |
| Деталь: | 24 V interlock switch |
| Парткод: | 40X5128 |
| Деталь: | 5 V interlock switch |
| Парткод: | 40X5127 |
| Деталь: | 550-sheet tray option (drawer and tray assembly) |
| Парткод: | 40X5140 |
| Деталь: | Pick arm roll, 550-sheet tray |
| Парткод: | 40X5168 |
| Деталь: | 550-sheet tray assembly |
| Парткод: | 40X5141 |
| Деталь: | Wireless network card (802.11g), US/Americas |
| Парткод: | 40X5038 |
| Деталь: | Wireless network card (802.11g), rest of world |
| Парткод: | 40X5039 |
| Деталь: | Wireless antenna (802.11) |
| Парткод: | 40X5319 |
| Деталь: | Parts packet, ISP thumbscrew and standoff |
| Парткод: | 40X5317 |
| Деталь: | Wireless ISP thumbscrew |
| Парткод: | 40X5315 |
| Деталь: | ISP thumbscrew |
| Парткод: | 40X5318 |
| Деталь: | Parts packet, screw |
| Парткод: | 40X5136 |
| Деталь: | 256 MB SDRAM, 100-pin |
| Парткод: | 40X5301 |
| Деталь: | 512 MB SDRAM, 100-pin |
| Парткод: | 40X5302 |
| Деталь: | 1024 MB SDRAM, 100-pin |
| Парткод: | 40X5303 |
| Деталь: | 256 MB flash card |
| Парткод: | 40X5704 |
| Деталь: | Korean font card |
| Парткод: | 40X5969 |
| Деталь: | Traditional Chinese font card |
| Парткод: | 40X5971 |
| Деталь: | Simplified Chinese font card |
| Парткод: | 40X5970 |
| Деталь: | Japanese font card |
| Парткод: | 40X5972 |
| Деталь: | Bar code and Forms card |
| Парткод: | 40X0038 |
| Деталь: | Lexmark PrintCryption card |
| Парткод: | 40X5952 |
| Деталь: | MarkNet N8120 10/1000 |
| Парткод: | 40X4826 |
| Деталь: | MarkNet N8130 10/100 fiber |
| Парткод: | 40X4827 |
| Деталь: | Parallel 1284-B interface card adapter |
| Парткод: | 40X4823 |
| Деталь: | Serial interface card adapter |
| Парткод: | 40X4819 |
| Деталь: | 80.0 GB hard disk assembly |
| Парткод: | 40X4822 |
| Деталь: | Printer relocation kit |
| Парткод: | 40X5283 |
| Деталь: | Option drawer relocation kit |
| Парткод: | 7377200 |
| Деталь: | High-capacity input tray (HCIT) relocation kit |
| Парткод: | 40X5281 |
| Деталь: | 14-pin JST cable assembly for ISP interface cable |
| Парткод: | 40X5316 |
| Деталь: | Card for IPDS and SCS/TNe |
| Парткод: | 40X0063 |
| Деталь: | Top plate assembly |
| Парткод: | 40X5157 |
| Деталь: | HCIT pick arm roll |
| Парткод: | 40X5168 |
| Деталь: | Feed with bushing |
| Парткод: | 40X5156 |
| Деталь: | HCIT rear cover |
| Парткод: | 40X5149 |
| Деталь: | Tray latch with spring |
| Парткод: | 40X4585 |
| Деталь: | HCIT controller card assembly |
| Парткод: | 40X5159 |
| Деталь: | Slide assembly with springs |
| Парткод: | 40X4587 |
| Деталь: | HCIT right cover |
| Парткод: | 40X5147 |
| Деталь: | Elevator motor with sensor |
| Парткод: | 40X5155 |
| Деталь: | Photointerrupter sensor with cable assembly |
| Парткод: | 40X5158 |
| Деталь: | HCIT drawer slide assembly |
| Парткод: | 40X4593 |
| Деталь: | HCIT front tray cover |
| Парткод: | 40X5146 |
| Деталь: | HCIT paper drawer tray assembly |
| Парткод: | 40X5144 |
| Деталь: | HCIT left cover |
| Парткод: | 40X5148 |
| Деталь: | Top access cover assembly |
| Парткод: | 40X5114 |
| Деталь: | Operator panel buttons parts package |
| Парткод: | 40X5120 |
| Деталь: | Bin full sensor with cable |
| Парткод: | 40X5121 |
| Деталь: | Operator panel assembly, with card |
| Парткод: | 40X5117 |
| Деталь: | Top access cover parts package |
| Парткод: | 40X5118 |
| Деталь: | Output bin extension cover |
| Парткод: | 40X5106 |
| Деталь: | TOP COVER ASSEMBLY |
| Парткод: | 40X5099 |
| Деталь: | Rear upper cover |
| Парткод: | 40X5103 |
| Деталь: | Rear frame cover |
| Парткод: | 40X5145 |
| Деталь: | Cooling fan filter |
| Парткод: | 40X5287 |
| Деталь: | REAR RIGHT COVER |
| Парткод: | 40X5105 |
| Деталь: | DUST COVER ASSEMBLY |
| Парткод: | 40X5153 |
| Деталь: | Rear Left Cover |
| Парткод: | 40X5104 |
| Деталь: | RIGHT COVER |
| Парткод: | 40X5101 |
| Деталь: | Front access door cover assembly |
| Парткод: | 40X5110 |
| Деталь: | LEFT COVER |
| Парткод: | 40X5102 |
| Деталь: | Top access cover links (slider cam) |
| Парткод: | 40X5119 |
| Деталь: | Operator panel bezel, 230, 280 |
| Парткод: | 40X5115 |
| Деталь: | Operator panel bezel, 430 |
| Парткод: | 40X5116 |
| Деталь: | Operator panel bezel, 439 |
| Парткод: | 40X5286 |
| Деталь: | Operator panel bezel, 410 |
| Парткод: | 40X5150 |
| Деталь: | Operator panel bezel, 210 |
| Парткод: | 40X5151 |
| Деталь: | Fuser assembly, 115 V |
| Парткод: | 40X5093 |
| Деталь: | Fuser assembly, 230 V |
| Парткод: | 40X5094 |
| Деталь: | Fuser assembly, 100 V |
| Парткод: | 40X5095 |
| Деталь: | Right bellcrank assembly, with spring |
| Парткод: | 40X1446 |
| Деталь: | MP feeder/duplex drive parts packet |
| Парткод: | 40X5132 |
| Деталь: | Cranklift spring and metal clip |
| Парткод: | 40X6319 |
| Деталь: | Paper pick assembly |
| Парткод: | 40X5134 |
| Деталь: | Pick arm roll |
| Парткод: | 40X5152 |
| Деталь: | Paper tray assembly, 550-sheet |
| Парткод: | 40X5273 |
| Деталь: | Front door parts packet |
| Парткод: | 40X5111 |
| Деталь: | Duplex reference edge assembly |
| Парткод: | 40X5113 |
| Деталь: | FRONT DOOR ASSEMBLY |
| Парткод: | 40X5112 |
| Деталь: | Transfer module |
| Парткод: | 40X6401 |
| Деталь: | Left bellcrank assembly, with spring |
| Парткод: | 40X1447 |
Коды ошибок
110.01...110.07
111.01...111.02
112.01...112.02
113.01...113.02
114.01...114.02
120.00...120.21
140.01...140.10
142.09...142.27
143.09...143.27
144.09...144.27
145.09...145.27
146.01...146.08
147.09...147.25
148.01...148.08
155.01, 155.03
156.01, 156.03
160.01...160.06
161.01...161.06
162.01...162.06
163.01...163.06
164.01...164.06
165.01...165.06
166.01...166.06
167.01...167.06
168.xx
199.xx
200.02
200.11
200.17
200.21
200.22
200.25
200.30
201.02
201.06
201.07
201.08
201.10
201.17
201.21
201.24
201.31
202.02
202.12
202.13
202.17
202.21
202.31
203.09
203.14
203.15
203.20
230.03
230.05
230.21
241.03
241.05
241.21
242.02
242.03
242.05
242.10
242.11
242.17
242.26
242.27
242.29
243.02
243.03
243.05
243.10
243.11
243.17
243.26
243.27
243.29
244.02
244.03
244.05
244.10
244.11
244.17
244.26
244.27
244.29
245.02
245.03
245.05
245.10
245.11
245.17
245.29
250.03
250.05
250.21
31
32
34
35
37
38
39
50
51
52
53
54
55
56
57
58
59
61
62
63
64
80
80.41
82
82.41
83.41
83.xx
84
84.11
88.xx
900.00...900.99
900.05
902.01...902.99
902.59
902.60
903.01...903.15
904.01...904.04
905.00...905.99
906.01...906.04
910.xx
920.01
920.02
920.03
920.04
920.05
920.06
920.07
920.08
920.09
920.10
920.11
920.12
920.13
920.14
920.15
920.16
920.17
920.18
920.19
920.20
920.21
920.22
920.23
920.25
920.27
920.28
920.29
920.30
920.31
925.01
925.02
925.03
925.04
925.05
925.06
945.01
945.02
945.03
945.04
947.01
947.02
947.03
947.04
950.00...950.29
951.01...951.99
952.01...952.99
953.01...953.99
954.01...954.99
955.01...955.99
956.01...956.99
957.00...957.99
958.01...958.99
959.00...959.05
959.20...959.28
960.00...960.99
961.00...961.99
962.00...962.99
963.00...963.99
964.00...964,88
975.00...975.99
976.00...976.99
978.00...978.99
979.00...979.99
980.00...980.99
981.00...981.99
982.00...982.12
983.00...983.99
984.00...984.99
990.00...990.29
991.00...991.29
Описание
| Error code: | 110.01...110.07 |
| Description: | Mirror Motor Error A mirror motor error has occurred. |
| Remedy: | 1 View the Event Log: 1. Turn off the printer, press and hold and and turn on the printer. 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 110.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JMIRR1 (A) for proper connection to the system board, the printhead cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 3. 3 Measure the resistance across fuse F6 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4. 4 Perform the printhead verification to check whether the new printhead will solve the problem. See “Printhead verification”. Perform the Mirror Motor Test. See “Mirror Motor Test”. Did the Mirror Motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”. |
| Error code: | 111.01...111.02 |
| Description: | Printhead Error An error has occurred in the cyan channel of the printhead. |
| Remedy: | 1 View the Event Log: 1. Turn off the printer, press and hold and . and turn on the printer 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 111.xx,112.xx, 113.xx, or 114.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JPH1 (A) (5 V interlock switch cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3. 3 Measure the resistance across fuse F13 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4. 4 Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”. |
| Error code: | 112.01...112.02 |
| Description: | Printhead Error An error has occurred in the magenta channel of the printhead. |
| Remedy: | 1 View the Event Log: 1. Turn off the printer, press and hold and . and turn on the printer 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 111.xx,112.xx, 113.xx, or 114.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JPH1 (A) (5 V interlock switch cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3. 3 Measure the resistance across fuse F13 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4. 4 Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”. |
| Error code: | 113.01...113.02 |
| Description: | Printhead Error An error has occurred in the yellow channel of the printhead. |
| Remedy: | 1 View the Event Log: 1. Turn off the printer, press and hold and . and turn on the printer 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 111.xx,112.xx, 113.xx, or 114.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JPH1 (A) (5 V interlock switch cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3. 3 Measure the resistance across fuse F13 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4. 4 Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”. |
| Error code: | 114.01...114.02 |
| Description: | Printhead Error An error has occurred in the black channel of the printhead. |
| Remedy: | 1 View the Event Log: 1. Turn off the printer, press and hold and . and turn on the printer 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 111.xx,112.xx, 113.xx, or 114.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JPH1 (A) (5 V interlock switch cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3. 3 Measure the resistance across fuse F13 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4. 4 Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”. |
| Error code: | 120.00...120.21 |
| Description: | Fuser Error An error has occurred in the fuser. |
| Remedy: | 1 Check the input voltage switch on the back of the low-voltage power supply (LVPS). Note: Some LVPS FRU do not have switches and switch automatically. If your does not have a switch, go to step 2. Is the voltage level (115 V/230 V) properly set? Go to step 2. Set the switch for the proper country voltage. 2 1. Remove the fuser. See “Fuser removal”. 2. Check the AC and DC autoconnects on both the fuser and the printer for damage. Are the connections damaged? Replace the appropriate cable. See “Fuser AC cable removal” or “Fuser DC cable removal”. Go to step 3. 3 Replace the fuser. See “Fuser removal”. Does the error clear? Problem resolved. Go to step 4. 4 Remove the rear frame cover. See“Rear frame cover removal”. Check the cable in connector JFUSER1 (A) (fuser DC cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the fuser DC cable.See “Fuser DC cable removal”. Go to step 5. 5 Check the cable in connector JLVPS2 (A) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the LVPS. See “Low-voltage power supply (LVPS) removal”. Go to step 6. 6 Measure the resistance across fuse F6 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 7. 7 Check for the following continuity between the DC autoconnect JFUSER1 on the system board. Is continuity present? Go to step 8. Replace the fuser DC cable. See “Fuser DC cable removal”. 8 Check for continuity between the following pins of the AC autoconnect and the pins of the connector that connects to the LVPS. Is continuity present? Replace the system board. See “System board removal”. Replace the fuser AC cable. See “Fuser AC cable removal”. |
| Error code: | 140.01...140.10 |
| Description: | Autocomp Motor Error Tray 1 motor has failed. |
| Remedy: | 1 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JFDPCK1 (A) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Go to step 2. 2 Measure the resistance across fuse F13 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 3. 3 1. Disconnect the cable in the connector JFDPCK1. 2. Connect the cable for the new paper pick mechanism. 3. Select PRINT TESTS, and press Select ( ). 4. Select Tray 1 and press Select ( ). 5. Select Single, and press Select ( ). Does the new pick motor turn before the feed error occurred? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Replace the system board. See “System board removal”. |
| Error code: | 142.09...142.27 |
| Description: | Motor Error Fuser motor has failed. |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cables in connectors JCARTP1 (A) and JCARTS1 (B) (cartridge motor 1/ fuser motor cable) for proper connection to the system board, for cable pinch points, and for any other damage to the cable or connectors. Is either cable damaged? Replace the cartridge motor1/fuser motor cable. See “Cartridge motor 1/ fuser cable removal”. Go to step 2. 2 Remove the right cover. See “Right cover removal”. Check the cartridge motor 1/fuser motor cable for proper connection to the EP drive assembly (A), for pinch points for the cable, and for cable or connector damage. Is either cable damaged? Replace the cartridge motor 1/fuser motor cable. See “Cartridge motor 1/ fuser cable removal”. Go to step 3. 3 Measure the resistance across fuse F6 (A) on the system board. Is the fuser blown? Replace the system board. See “System board removal”. Replace the EP drive assembly. See “Electrophotographic (EP) drive assembly removal”. |
| Error code: | 143.09...143.27 |
| Description: | Motor Error EP Drive assembly cartridge 1 (top) motor has failed. |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cable in connector JCARTP1 (A) and JCARTS1 (B) (cartridge motor 1/ fuser motor cable) for proper connection to the system board, for the cable for pinch points, and for the cable or connector for any other damage. Is the cable damaged? Replace the cartridge motor 1/fuser cable. See “Cartridge motor 1/fuser cable removal”. Go to step 2. 2 Remove the right cover. See “Right cover removal”. Check the cartridge motor 1/fuser motor cable (A0 for proper connection to the EP drive assembly, for pinch points for the cable, or damage to the cable or connector. Is either cable damaged? Replace the cartridge motor 1/fuser motor cable. See “Cartridge motor 1/ fuser cable removal”. Go to step 3. 3 Measure the resistance across fuse F7 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Replace the EP drive assembly. See “Electrophotographic (EP) drive assembly removal”. |
| Error code: | 144.09...144.27 |
| Description: | Motor Error EP Drive assembly cartridge 2 (middle) motor has failed. |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cables in connector JCARTP2 and JCARTS2 (A) (cartridge motor 2/3 cable) for proper connection to the system board, for cable pinch points, and for any other damage to the cable or connector. Is the cable damaged? Replace cartridge motor 2/ 3 cable. See “Cartridge motor 2/3 cable removal”. Go to step 2. 2 Remove the right cover. See “Right cover removal”. Check the cartridge motor 2/3 cable for proper connection to the EP drive assembly, pinch points for the cable, or damage to the cable or connector (A). Is either cable damaged? Replace the cartridge motor 2/3 cable. See “Cartridge motor 2/3 cable removal”. Go to step 3. 3 Measure the resistance across fuse F9 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Replace the EP drive assembly. See “Electrophotographic (EP) drive assembly removal”. |
| Error code: | 145.09...145.27 |
| Description: | Motor Error EP drive assembly cartridge 3 (bottom) motor has failed. |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cables in connector JCARTP2 (A) and JCARTS2 (B) (cartridge motor 2/3 cable) for proper connection to the system board, for cable pinch points, and for any other damage to the cable or connector. Is the cable damaged? Replace cartridge motor 2/ 3 cable. See “Cartridge motor 2/3 cable removal”. Go to step 2. 2 Remove the right cover. Check the cartridge motor 2/3 cable for proper connection to the EP drive assembly, pinch points for the cable, and damage to the cable or connector (A). Is either cable damaged? Replace the cartridge motor 2/3 cable. See “Cartridge motor 2/3 cable removal”. Go to step 3. 3 Measure the resistance across fuse F10 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Replace the EP drive assembly. See “Electrophotographic (EP) drive assembly removal”. |
| Error code: | 146.01...146.08 |
| Description: | Motor Error Duplex motor has failed. |
| Remedy: | 1 Is the front door assembly damaged? Replace the front door assembly. See “Front door assembly removal”. Go to step 2. 2 Is the multipurpose feeder damaged? Replace input tray. Go to step 3. 3 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cable in connector JDX1 (A) (MP feeder/duplex motor cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damag4 Remove the right cover. See “Right cover removal”. Check the MP feeder/duplex motor cable for proper connection to the MPF/duplex motor, pinch points for the cable, and damage to the cable or connector. Is either cable damaged? Replace the MPF/duplex motor cable. See “Multipurpose feeder (MPF)/duplex motor cable removal”. Go to step 5.ed? Replace the MPF/duplex motor cable. See “Multipurpose feeder (MPF)/duplex motor cable removal”. Go to step 4. 5 Check the MPF/duplex gear assembly for damage. Do the gears turn freely, and are they free of damage? Go to step 6. Replace the MPF/duplex gear assembly. See “Multipurpose feeder (MPF)/duplex gear and housing removal”. 6 Measure the resistance across fuse F5 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Replace the MPF/duplex motor. See “Multipurpose feeder (MPF)/duplex motor assembly removal”. |
| Error code: | 147.09...147.25 |
| Description: | Motor Error Aligner motor has failed. |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cable in connector JFPCK1 for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Go to step 2. 2 Check the cable in the connector JFDPCK1 for pinch points and for any other damage to the cable or connector. Is the cable damaged? Replace paper pick mechanism. See “Paper pick mechanism assembly removal”. Go to step 3. 3 1. Disconnect the cable in connector JFDPCK1 and connect the cable from the new paper pick mechanism to JFDPCK1. 2. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 3. Select MOTOR TESTS, and press Select ( ). 4. Close the front cover. 5. Select Align Motor Test, and press Select ( ). Did you hear the align motor run? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Replace the system board. See “System board removal”. |
| Error code: | 148.01...148.08 |
| Description: | Motor Error The multipurpose feeder motor has failed. |
| Remedy: | 1 Is the front door assembly damaged? Replace the front door assembly. See “Front door assembly removal”. Go to step 2. 2 Is the multipurpose feeder damaged? Replace input tray. Go to step 3. 3 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cable in connector JDX1 (A) (MP feeder/duplex motor cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damag4 Remove the right cover. See “Right cover removal”. Check the MP feeder/duplex motor cable for proper connection to the MPF/duplex motor, pinch points for the cable, and damage to the cable or connector. Is either cable damaged? Replace the MPF/duplex motor cable. See “Multipurpose feeder (MPF)/duplex motor cable removal”. Go to step 5.ed? Replace the MPF/duplex motor cable. See “Multipurpose feeder (MPF)/duplex motor cable removal”. Go to step 4. 5 Check the MPF/duplex gear assembly for damage. Do the gears turn freely, and are they free of damage? Go to step 6. Replace the MPF/duplex gear assembly. See “Multipurpose feeder (MPF)/duplex gear and housing removal”. 6 Measure the resistance across fuse F5 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Replace the MPF/duplex motor. See “Multipurpose feeder (MPF)/duplex motor assembly removal”. |
| Error code: | 155.01, 155.03 |
| Description: | Motor Error Cam motor failed. |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the motor driver cable in connector JDVR1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector. Is the cable damaged? Replace the motor driver cable. See “Motor driver cable removal”. Go to step 2. 2 1. Remove the right cover. See “Right cover removal”. 2. Check the motor driver cable (A) in connector JDVR1 on the system board for proper connection, for cable pinch points, and for any other damages to the cable or connector. Is the cable damaged? Replace the motor driver cable. See “Motor driver cable removal”. Go to step 3. 3 Check the CAM motor cable from the cam motor to the motor driver card for poor connections or damage. Is the cable damaged? Replace the EP drive assembly. See “Electrophotographic (EP) drive assembly removal”. . Go to step 4. 4 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 5. 5 Visually inspect the motor driver card. Is the motor driver card damaged? Replace the motor driver card. See “Motor driver card removal”. Go to step 6. 6 1. Connect a new motor driver card without mounting it to the printer. 2. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold buttons 3 and 6, then turn on the printer). 3. Touch MOTOR TESTS. 4. Touch CAM. Did the motor run? Install the new motor driver card. Go to step 7. 7 1. Reinstall old motor driver card to the printer. 2. Plug in the CAM motor of the EP drive assembly to the EP driver card electrically without installing it into printer. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold buttons 3 and 6, then turn on the printer). 4. Touch MOTOR TESTS. 5. Touch CAM. Did the motor run? Replace EP drive assembly. See “Electrophotographic (EP) drive assembly removal”. Replace system board. See “System board removal”. |
| Error code: | 156.01, 156.03 |
| Description: | Motor Error COD (Color On Demand) motor failed. |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cable in connector JBOR1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector. Is the cable damaged? Replace the COD assembly. See “Color on demand assembly removal”. Go to step 2. 2 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 3. 3 1. Disconnect the cable in connector JBOR1 and then connect the cable from the new COD group assembly. 2. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays. 3. Touch MOTOR TESTS. 4. Touch COD. 5. Touch Forward or Reverse. See “Motor tests”. Did the COD motor pass the test? Replace the COD assembly. See “Color on demand assembly removal”. Replace the system board. See “System board removal”. |
| Error code: | 160.01...160.06 |
| Description: | MoTray 2 pick motor failed.tor Error |
| Remedy: | 1 1. Turn the printer off. 2. Reseat option tray 2. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select PRINT TESTS, and press Select( ). 5. Select the Tray 2, and press Select( ). 6. Select Single, and press Select( ). Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 (A) on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 Remove the right cover. See “Right cover removal”. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4. 4 Is the option tray 2 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 2 assembly. |
| Error code: | 161.01...161.06 |
| Description: | Motor Error Tray 2 feed motor failed. |
| Remedy: | 1 1. Turn the printer off. 2. Reseat option tray 2. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select PRINT TESTS, and press Select( ). 5. Select the Tray 2, and press Select( ). 6. Select Single, and press Select( ). Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 (A) on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 Remove the right cover. See “Right cover removal”. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4. 4 Is the option tray 2 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 2 assembly. |
| Error code: | 162.01...162.06 |
| Description: | Motor Error Tray 3 pick motor failed. |
| Remedy: | 1 1. Turn the printer off. 2. Reseat option tray 3. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select PRINT TESTS, and press Select( ). 5. Select the Tray 3, and press Select( ). 6. Select Single, and press Select( ). Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 (A) on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 Remove the right cover. See “Right cover removal”. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4 4 Is the option tray 3 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 3 assembly. |
| Error code: | 163.01...163.06 |
| Description: | Motor Error Tray 3 feed motor failed |
| Remedy: | 1 1. Turn the printer off. 2. Reseat option tray 3. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select PRINT TESTS, and press Select( ). 5. Select the Tray 3, and press Select( ). 6. Select Single, and press Select( ). Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 (A) on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 Remove the right cover. See “Right cover removal”. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4 4 Is the option tray 3 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 3 assembly. |
| Error code: | 164.01...164.06 |
| Description: | Motor Error Tray 4 pick motor failed. |
| Remedy: | 1 1. Turn the printer off. 2. Reseat option tray 4. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select PRINT TESTS, and press Select( ). 5. Select the Tray 4, and press Select( ). 6. Select Single, and press Select( ). Did the page print? Problem resolved. Go to step 2. 2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the option cable in connector JOPT1 (A) on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 Remove the right cover. See “Right cover removal”. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4. 4 Is the option tray 4 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 4 assembly. |
| Error code: | 165.01...165.06 |
| Description: | Motor Error Tray 4 feed motor failed. |
| Remedy: | 1 1. Turn the printer off. 2. Reseat option tray 4. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select PRINT TESTS, and press Select( ). 5. Select the Tray 4, and press Select( ). 6. Select Single, and press Select( ). Did the page print? Problem resolved. Go to step 2. 2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the option cable in connector JOPT1 (A) on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 Remove the right cover. See “Right cover removal”. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4. 4 Is the option tray 4 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 4 assembly. |
| Error code: | 166.01...166.06 |
| Description: | Motor Error Tray 5 pick motor failed. |
| Remedy: | 1 1. Turn the printer off. 2. Reseat option tray 5. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select PRINT TESTS, and press Select( ). 5. Select the Tray 5, and press Select( ). 6. Select Single, and press Select( ). Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 (A) on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 Remove the right cover. See “Right cover removal”. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4 4 Is the option tray 5 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 5 assembly. |
| Error code: | 167.01...167.06 |
| Description: | Motor Error Tray 5 feed motor failed. |
| Remedy: | 1 1. Turn the printer off. 2. Reseat option tray 5. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select PRINT TESTS, and press Select( ). 5. Select the Tray 5, and press Select( ). 6. Select Single, and press Select( ). Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 (A) on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 Remove the right cover. See “Right cover removal”. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4 4 Is the option tray 5 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 5 assembly. |
| Error code: | 168.xx |
| Description: | Motor Error HCIT elevator motor error. |
| Remedy: | 1 Is the paper properly loaded in the highcapacity input tray (HCIT)? Go to step 2. Fan the media, and then stack flat in the HCIT drawer. 2 1. Turn the printer off. 2. Reseat option tray 5. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays. 4. Touch PRINT TESTS. 5. Touch HCIT. 6. Touch Single. Did the page print? Problem resolved. Go to step 3. 3 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4. 4 1. Remove the HCIT right cover. See “HCIT right cover removal”. 2. Check the cable in the HCIT. Is the cable damaged? Replace the elevator-up cable. See Replace the elevator motor motor. See “HCIT elevator motor with sensor removal”. |
| Error code: | 199.xx |
| Description: | Software Error Unrecoverable RIP software error. |
| Remedy: | • POR the printer. • If the error message persists with new code, replace the system board. |
| Error code: | 200.02 |
| Description: | The main input sensor never became uncovered from the printer and the driver. the sheet ahead. |
| Remedy: | First, remove the PC kit and paper or debris at the input sensor. Then, inspect the flag on the input sensor. It should rotate freely. Replace the sensor if necessary. Finally, check the paper size settings in the printer and the driver. |
| Error code: | 200.11 |
| Display: | 200.11 |
| Description: | Input sensor does not break. Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • Paper tray failure • Paper pick mechanism |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack flat in the tray or MPF. • Properly set media restraints in the paper tray. • Check the pick arm rolls (tires) and replace if worn. • Replace the paper tray. • Replace the paper pick mechanism. |
| Error code: | 200.17 |
| Description: | Input sensor is made when printer powers up or covers are closed. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system board |
| Remedy: | • Clear away anything in the paper path that might cause the paper to jam. |
| Error code: | 200.21 |
| Display: | 200.21 |
| Description: | Bump aligner motor stalled. Possible causes: • Faulty cable/connector • 24 V interlock switch not working correctly • Faulty bump align motor • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. |
| Error code: | 200.22 |
| Display: | 200.22 |
| Description: | Pick (tray 1) motor stalled. Possible causes: • Faulty cable/connector • Faulty pick motor • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. |
| Error code: | 200.25 |
| Display: | 200.25 |
| Description: | Input sensor is made when tray 1 is installed. Possible causes: • Improper placement of paper in tray 1 • Damaged input sensor flag or input sensor • Faulty system card |
| Remedy: | • Fan media, and stack flat in the tray or MPF. • Properly set media restraints in the paper tray. |
| Error code: | 200.30 |
| Description: | Narrow media sensor covered during warm-up. |
| Remedy: | Check that the narrow media flag rotates freely and securely. If it is dislodged or broken, then replace the rear exit guide. See “Rear exit guide assembly with sensor and reversing solenoid removal”. |
| Error code: | 201.02 |
| Description: | Exit sensor never made by leading edge of page. Also known as internal jam. |
| Remedy: | Remove the PC kit and paper or debris at the input sensor. |
| Error code: | 201.06 |
| Display: | 201.06 |
| Description: | Paper is jammed between the input sensor and the exit sensor. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. |
| Error code: | 201.07 |
| Display: | 201.07 |
| Description: | Exit sensor is made early. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. |
| Error code: | 201.08 |
| Display: | 201.08 |
| Description: | Exit sensor is never made. Possible causes: • Improper loading of manual feed slot • Paper wrapped in fuser • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. • Load paper in the manual feed slot. • The fuser exit sensor may not be functioning properly. |
| Error code: | 201.10 |
| Display: | 201.10 |
| Description: | Input sensor flag broke early. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. |
| Error code: | 201.17 |
| Description: | Power up or cover closed with bubble sensor active. Possible causes: • Paper jam leaving page over sensor. • Damaged bubble sensor. • Damaged fuser autoconnect. • Faulty fuser DC cable connection. • Faulty fuser. • Faulty system board. |
| Remedy: | 1. Ensure the proper media is set for the type of paper used. 2. Fan the media, and stack flat in the tray or multipurpose feeder. 3. Properly set media restraints in the paper tray. 4. Clear away anything in the paper path that might cause the paper to jam. |
| Error code: | 201.21 |
| Display: | 201.21 |
| Description: | Cartridge motor 1 (top) or cartridge motor 2 (bottom) has stalled. Possible causes: • Faulty cable/connector • Faulty cartridge motor • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. |
| Error code: | 201.24 |
| Display: | 201.24 |
| Description: | A 201.08 jam occurred and was not cleared. Possible cause - Failure to open and close the top access door. |
| Remedy: | This error is generated as a protection for possible paper wrap in the fuser. Open the top access door, and check for a paper jam. Close the top access door. |
| Error code: | 201.31 |
| Description: | Paper is jammed between the inputsensor and the exit sensor during warm-up. Possible causes: • Damaged paper exit sensor or paper exit sensor flag. • Transport belt module failure. • Lower guide failure • Damaged fuser autoconnect. • Faulty fuser DC cable connection. • Faulty fuser. • Faulty system board. |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. |
| Error code: | 202.02 |
| Display: | 202.02 |
| Description: | Exit sensor is made when printer tries to print from an idle state. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. |
| Error code: | 202.12 |
| Display: | 202.12 |
| Description: | Exit sensor broke early. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Faulty fuser • Faulty system card |
| Remedy: | The fuser exit sensor may not be functioning properly. |
| Error code: | 202.13 |
| Display: | 202.13 |
| Description: | Exit sensor never broke. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Faulty fuser • Faulty system card • Faulty output bin flag |
| Remedy: | • Check output bin flag on fuser for proper operation. Ensure that paper is not hanging on the flag. • The fuser exit sensor may not be functioning properly. |
| Error code: | 202.17 |
| Display: | 202.17 |
| Description: | Exit sensor is made when the printer powers up or covers are closed. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. |
| Error code: | 202.21 |
| Display: | 202.21 |
| Description: | Fuser motor stalled. Possible causes: • Faulty cable/connector • Faulty fuser motor • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. |
| Error code: | 202.31 |
| Description: | Media remains on the sensor (narrow media) during the warm.up sequence |
| Remedy: | Step 1 Check the fuser for jammed media. Is the fuser path free from jammed media? Go to step 2. Remove any jammed media. Step 2 Check the sensor (fuser exit) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. Step 3 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Go to step 4. Reseat the connection. Go to step 4. Step 4 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 203.09 |
| Display: | 203.09 |
| Description: | During duplex printing retract, the exit sensor is never made. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. |
| Error code: | 203.14 |
| Display: | 203.14 |
| Description: | During duplex printing retract, the exit sensor broke early. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Faulty fuser • Faulty system card |
| Remedy: | The fuser exit sensor may not be functioning properly. |
| Error code: | 203.15 |
| Display: | 203.15 |
| Description: | During duplex printing, the exit sensor never broke. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Obstructed duplex • Faulty fuser • Faulty system card |
| Remedy: | • Check the duplex paper path for damage that would obstruct the print. If damage is found, replace the duplex front door assembly. • The fuser exit sensor may not be functioning properly. |
| Error code: | 203.20 |
| Description: | During duplex, the page made the input sensor before the previous page cleared the bubble sensor. Possible causes: • Defective input sensor. • Faulty system board. |
| Remedy: | • Check for anything in the duplex paper path that might cause the paper to jam. This includes the paper guides in tray 1. • If clearing the paper jam does not fix the problem and the paper is fan-folded, replace the front access assembly. See “Front door assembly removal”. • If clearing a paper jam does not fix the problem, go to “Input sensor service check”. |
| Error code: | 230.03 |
| Display: | 230.03 |
| Description: | During duplex printing, the input sensor is never made. Possible causes: • Obstructed duplex path • Defective input sensor • Faulty system card • Faulty duplex drive |
| Remedy: | • Check for anything in the duplex paper path that might cause the paper to jam. This includes the paper guides in tray 1. • If clearing the paper jam does not fix the problem and the paper is fan-folded, replace the front access assembly. |
| Error code: | 230.05 |
| Display: | 230.05 |
| Description: | During duplex printing, the input sensor is not made. Possible causes: • Obstructed duplex path • Defective input sensor • Faulty system card • Faulty duplex drive |
| Remedy: | • Check for anything in the duplex paper path that might cause the paper to jam. This includes the paper guides in tray 1. • If clearing the paper jam does not fix the problem and the paper is fan-folded, replace the front access assembly. |
| Error code: | 230.21 |
| Display: | 230.21 |
| Description: | Duplex motor stalled. Possible causes: • Obstructed duplex path • Defective duplex motor • Faulty system card |
| Remedy: | • Check for anything in the duplex paper path that might cause the paper to jam. This includes the paper guides in tray 1. |
| Error code: | 241.03 |
| Display: | 241.03 |
| Description: | While feeding from tray 1, the input sensor does not break. Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • Paper tray failure • Paper pick mechanism failure |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack it flat in the tray or MPF. • Properly set media restraints in paper tray. • Check the pick arm rolls (tires) and replace if worn. • Replace the paper tray. • Replace the paper pick mechanism. |
| Error code: | 241.05 |
| Display: | 241.05 |
| Description: | While feeding from tray 1, the input sensor is never made. Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • Paper tray failure • Paper pick mechanism failure • System card |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack it flat in the tray or MPF. • Properly set media restraints in paper tray. • Check the pick arm rolls (tires) and replace if worn. • Replace the paper tray. |
| Error code: | 241.21 |
| Display: | 241.21 |
| Description: | Tray 1 motor stalled. Possible causes: • Incorrect paper loading • Paper pick mechanism failure • System card |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack it flat in the tray or MPF. |
| Error code: | 242.02 |
| Description: | Paper jam Check area B Sensor (registration) on jam (tray 2 feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 2 feed-out) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray, crumpled or damaged? Replace the media with new; ensure it is dry. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 2? Go to step 3. Replace the media, or change the media size setup. 3 Check the roll for tray 2. Remove tray 2, and check it. Are the feed roll, separation roll, and pick roll free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “Feed roll removal”, “Separation roll removal”, and “Pick roll removal”. 4 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 5. 5 Check the media position. Open the printer left lower door assembly, and check it. Does the media touch the sensor (tray 2 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (registration) for proper operation. Open the printer left door assembly, and check it. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and check it. Does the display on the operator panel change every time the sensor actuator is operated? Go to step 8. Go to step 7. 7 Check the sensor (registration) connection. Is the sensor (registration) properly connected? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 8 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? Go to step 10. Go to step 9. 9 Check the sensor (tray 2 feed-out) connection. Is the sensor (tray 2 feed-out) properly connected? Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal”. Replace the sensor (tray 2 feed-out). 10 Check the MPF/transport drive motor. Perform the MPF/transport drive motor test. Open the ADF left cover assembly. Remove the rear motor cover. Go to “Rear motor cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Tests. 4. Touch MPF/Transport mtr. Does the MPF/transport motor operate properly? Go to step 12. Go to step 11. 11 Check the MPF/transport drive motor for connection. Is the above motor connected properly? Replace the MPF/ transport drive motor. Go to “MPF/ transport drive motor assembly removal”. Replace the connection. 12 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 242.03 |
| Display: | 242.03 |
| Description: | While feeding from tray 2, the input sensor does not break. Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • 500-sheet assembly failure • Paper pick mechanism |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack flat in 500-sheet tray (tray 2). • Properly set media restraints in tray 2. • Check the pick arm rolls (tires) and replace if worn. • Replace the 500-sheet assembly. |
| Error code: | 242.05 |
| Display: | 242.05 |
| Description: | While feeding from tray 2, the input sensor is not made. |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack it flat in the 500-sheet tray (tray 2). • Properly set media restraints in tray 2. • Check the pick arm rolls (tires) and replace if worn. |
| Error code: | 242.10 |
| Description: | Second pick attempt failed from Tray 2 |
| Remedy: | Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary. |
| Error code: | 242.11 |
| Description: | Tray 2 sensor never broke. Possible causes: • Incorrect tray 2 media setting • Incorrect Tray 2 paper loading • Incorrect media restraint setting • Paper tray 2 failure • Aligner failure • Transport belt module failure • Loading card stock from the special media tray above the fillline. • High humidity (replace paper) |
| Remedy: | 1. Ensure the proper media is set for the type of paper used in tray 2. 2. Fan media, and then stack flat in tray 2. 3. Properly set the media restraints in tray 2. Go to “242.03, 242.11—Paper Jam service check”. |
| Error code: | 242.17 |
| Description: | Tray 2 detected a jam from idle. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system board |
| Remedy: | • Clear away anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, “242.17—Paper Jam service check”. |
| Error code: | 242.26 |
| Description: | While feeding from tray 2, the pass thru sensor is not made. Possible causes: • Incorrect paper loading for lower tray • Incorrect media restraint setting for lower tray • Paper tray 2 assembly failure • Lower tray 3 assembly failure |
| Remedy: | 1. Clear away anything in the paper path that might cause the paper to jam. 2. Ensure the proper media is set for the type of paper used in the lower tray. 3. Fan the media, and then stack flat in the lower tray. 4. Properly set the media restraints in the lower tray. 5. Check the pick arm rolls (tires) in the lower tray, and then replace if worn. If the problem persists, go to “242.26—Paper Jam service check”. |
| Error code: | 242.27 |
| Description: | While feeding from a lower tray, pass thru sensor did not break. Possible causes: • Paper tray 2 assembly failure (feed through roller) • Aligner failure • Transport belt motor failure |
| Remedy: | • Clear away anything in the paper path that might cause the paper to jam. • Reseat option tray 2. • Go to “242.27—Paper Jam service check”. |
| Error code: | 242.29 |
| Description: | Tray 2 is not ready or missing while printing. Possible cause is paper tray 2 assembly failure |
| Remedy: | • Make sure that tray 2 is correctly inserted. • Go to “242.29—Paper Jam service check”. |
| Error code: | 243.02 |
| Description: | Paper jam Check areas A, B Sensor (tray 2 feed-out) on jam (tray 3 media feed) The sensor (tray 2 feed-out) is not turned on within the specified time after the sensor (tray 3 feed-out) is turned on |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 3? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 3 rolls. Pull out the tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the printer left lower door assembly, and visually check it. Does the media touch the sensor (tray 2 feed-out)? Remove the media. Go to step 5. 5 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 3 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and visually check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 8. Go to step 7. 7 Check the sensor (tray 2 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal”. Replace the connection. 8 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 10 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Are connectors P541 and P413 on the above cards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 11. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 243.03 |
| Description: | Paper jam Check area B Sensor (registration) on jam (tray 3 media feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 3 feed-out) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 3? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 3 rolls. Pull out the tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 5. 5 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 3 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 8. Go to step 7. 7 Check the sensor (registration) for proper connection. Is the above sensor connected properly? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 8 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above boards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 243.05 |
| Description: | Tray 3 picked, but page failed to reach the option sensor in time, Possible causes: • Tray 3 incorrect media setting • Tray 3 incorrect paper loading • Tray 3 incorrect media restraint setting • Tray 3 paper pick mechanism failure • Loading card stock from the special media tray above the fill line. |
| Remedy: | 1. Ensure proper media is set for the type of paper used in tray 3. 2. Fan media, and stack flat in tray 3. 3. Properly set the media restraints in tray 3. 4. Check the pick arm rolls (tires) in tray 3 and replace if worn. If the previous actions do not fix the problem, go to “243.05—Paper Jam service check”. |
| Error code: | 243.10 |
| Description: | Tray 3 page exit pass thru sensor broken early. Possible causes: • Defective pass thru sensor • Faulty cable in connector OPT1 |
| Remedy: | • Make sure the proper media is set for the type of paper used in tray 3. • Check for anything in the paper path that might cause the paper to jam. • The exit pass thru sensor may not be functioning properly. Go to “243.10—Paper Jam service check”. |
| Error code: | 243.11 |
| Description: | Tray 3 sensor never broke. Possible causes: • Incorrect tray 3 media setting • Incorrect tray 3 paper loading • Incorrect media restraint setting • Paper tray failure • Aligner failure • Transport belt module failure • Loading card stock from the special media tray above the fill line. • High humidity (replace paper) |
| Remedy: | 1. Ensure the proper media is set for the type of paper used in tray 3. 2. Fan media, and then stack flat in tray 3. 3. Properly set the media restraints in tray 3. 4. Check the pick arm rolls (tires) in tray 3 and replace if worn. If the problem persists, Go to “243.03, 243.11— Paper Jam service check”. |
| Error code: | 243.17 |
| Description: | Tray 3 detected a jam from idle. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system card |
| Remedy: | • Clear away anything in the paper path that might cause the media to jam. • If the problem persists, go to “243.17—Paper Jam service check”. |
| Error code: | 243.26 |
| Description: | While feeding from a lower tray, tray 3 pass thru sensor is not made. Possible causes: • Incorrect paper loading for lower tray • Incorrect media restraint setting for lower tray • Paper tray 3 assembly failure • Lower tray 4 assembly failure |
| Remedy: | 1. Clear away anything in the paper path that might cause the media to jam. 2.Make sure proper media is set for the type of paper used in lower feeding tray. 3. Fan media, and stack flat in the lower feeding tray. 4. Properly set media restraints in the lower feeding tray. 5. Check the pick arm rolls in lower tray and replace if worn. If the problem persists, go to “243.26—Paper Jam service check”. |
| Error code: | 243.27 |
| Description: | While feeding from a lower tray, tray 3 pass thru sensor did not break. Possible cause is a paper tray 3 assembly failure |
| Remedy: | • Clear away anything in the paper path that might cause the paper to jam. • Reseat option tray 3 • If the problem persists, go to “243.27—Paper Jam service check”. |
| Error code: | 243.29 |
| Description: | Tray 3 is not ready while printing. Possible cause is paper tray 3 assembly failure |
| Remedy: | • Make sure that tray 3 is correctly inserted. • If the problem persists, go to “243.29—Paper Jam service check”. |
| Error code: | 244.02 |
| Description: | Paper jam Check areas B, C Sensor (tray 2 feed-out) on jam (tray 4 media feed) The sensor (tray 2 feed-out) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the printer left lower door assembly, and visually check it. Does the media touch the sensor (tray 2 feed-out)? Remove the media. Go to step 5. 5 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and visually check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 8. Go to step 7. 7 Check the sensor (tray 2 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal”. Replace the connection. 8 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 244.03 |
| Description: | Paper jam Check area B Sensor (registration) on jam (tray 4 media feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position (1). Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 5. 5 Check the media position (2). Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 8. Go to step 7. 7 Check the sensor (registration) for proper connection. Is the above sensor connected properly? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 8 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 244.05 |
| Description: | Paper jam Check areas C, tray 4 Sensor (tray 4 feed-out) static jam Media remains on the sensor (tray 4 feed-out). |
| Remedy: | 1 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 2. 2 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 4. Go to step 3. 3 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 4 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 5. Problem solved. 5 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 244.10 |
| Description: | Tray 4 page exit pass thru made early. Possible causes: • Defective pass thru sensor • Faulty cable in connector OPT1 |
| Remedy: | • Make sure proper media is set for the type of paper used in tray 4. • Check for anything in the paper path that might cause the paper to jam. • The exit pass thru sensor may not be functioning properly. Go to “244.10—Paper Jam service check”. |
| Error code: | 244.11 |
| Description: | Tray 4 sensor never broke. Possible causes: • Incorrect tray 4 media setting • Incorrect tray 4 paper loading • Incorrect media restraint setting • Paper tray failure • Aligner failure • Transport belt module failure • Loading card stock from the special media tray above the fill line. • High humidity (replace paper) |
| Remedy: | 1. Ensure the proper media is set for the type of paper used in tray 4. • Fan media, and then stack flat in tray 4. • Properly set the media restraints in tray 4. If the problem persists, go to “244.03, 244.11— Paper Jam service check”. |
| Error code: | 244.17 |
| Description: | Tray 4 detected a jam from idle. Possible causes: • Paper jam leaving page over the sensor • defective input sensor • Faulty system board |
| Remedy: | • Clear away anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to “243.17—Paper Jam service check”. |
| Error code: | 244.26 |
| Description: | While feeding from a lower tray, tray 4 pass thru sensor is not made. Possible causes: • Incorrect paper loading for the lower tray • Incorrect media restraint setting for the lower tray • Paper tray 4 assembly failure • Paper tray 5 assembly failure |
| Remedy: | 1. Clear away anything in the paper path that might cause the paper to jam. 2.Make sure the proper media is set for the type of paper used in the lower tray. 3. Fan the media, and stack flat in the lower tray. 4. Properly set the media restraints in the lower tray. 5. Check the pick arm rolls in the lower feeding tray and replace if worn. If the problem persists, go to “244.26—Paper Jam service check”. |
| Error code: | 244.27 |
| Description: | While feeding from a lower tray, tray 4 pass thru sensor did not break. Possible cause is paper tray 4 assembly failure. |
| Remedy: | • Clear away anything in the paper path that might cause the paper to jam. • Reseat option tray 4. • If the problem persists, go to “244.27—Paper Jam service check”. |
| Error code: | 244.29 |
| Description: | Tray 4 is not ready, or missing while printing. Possible cause is paper tray 4 assembly failure. |
| Remedy: | • Make sure that tray 4 is correctly inserted. • If the problem persists, go to “244.29—Paper Jam service check”. |
| Error code: | 245.02 |
| Description: | Paper jam Check area B Sensor (registration) on jam |
| Remedy: | The sensor (registration) on the printer is not turned on within the specified time after the HCF feed lift motor is turned on. |
| Error code: | 245.03 |
| Description: | Paper jam Check area K Sensor (tray 5 feed-out) static jam |
| Remedy: | Paper remains on the sensor (tray 5 feed-out). |
| Error code: | 245.05 |
| Description: | Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • Tray 5 paper pick mechanism • Loading card stock from the special media tray above the fill line. |
| Remedy: | 1. Ensure proper media is set for the type of paper used in tray 5. 2. Fan media, and stack flat in tray 5. 3. Properly set the media restraints in tray 5. 4. Check the pick arm rolls (tires) in tray 5 and replace if worn. If the problem persists, go to “245.05—Paper Jam service check”. |
| Error code: | 245.10 |
| Description: | Tray 5 page exits pass thru sensorbroken early. Possible causes: • Defective pass thru sensor • Faulty cable in connector JOPT1 on the system board |
| Remedy: | • Make sure the proper media is set for the type of paper used in tray 5. • Check for anything in the paper path that might cause the paper to Jam. • The exits pass thru sensor may not be functioning properly. Go to “245.10—Paper Jam service check. |
| Error code: | 245.11 |
| Description: | Tray 5 sensor never broke. Possible causes: • Incorrect tray 5 media setting • Incorrect tray 5 paper loading • Incorrect media restraint setting • Paper tray failure • Aligner failure • Transport belt module failure • Loading card stock from the special media tray above the fillline. • High humidity (replace paper) |
| Remedy: | 1. Ensure the proper media is set for the type of paper used in tray 5. 2. Fan media, and then stack flat in tray 5. 3. Properly set the media restraints in tray 5. 4. Check the pick arm rolls (tires) in tray 5 and replace if worn. If the problem persists, go to “245.03, 245.11— Paper Jam service check”. |
| Error code: | 245.17 |
| Description: | Tray 5 detected a jam from idle. Possible causes: • Paper jam leaves a page over the sensor • Defective input sensor • Faulty system board |
| Remedy: | • Clear away anything in the paper path that might cause the paper to jam. • If the problem persists, go to “245.17—Paper Jam service check. |
| Error code: | 245.29 |
| Description: | Tray 5 is not ready or missing while printing. Possible cause paper tray 5 assemblyfailure. |
| Remedy: | • Make sure that tray 5 is correctly inserted. • If the problem persists, go to “245.29—Paper Jam service check”. |
| Error code: | 250.03 |
| Display: | 250.03 |
| Description: | While feeding from the MPF, the input sensor did not break. |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack it flat in the tray or MPF. • Properly set media restraints in the paper tray. • Check the pick arm rolls (tires) and replace if worn. • Replace the paper tray. • Replace the MPF swing arm assembly • If the previous actions do not fix the problem, replace the paper pick mechanism. |
| Error code: | 250.05 |
| Display: | 250.05 |
| Description: | While feeding from the MPF, the input sensor is not made. |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack it flat in the tray or MPF. • Properly set media restraints in the paper tray. • Check the pick arm rolls (tires) and replace if worn. • Replace the paper tray. • Models 205CP only: Replace the MPF swing arm assembly. • If the previous actions do not fix the problem, replace the paper pick mechanism. |
| Error code: | 250.21 |
| Display: | 250.21 |
| Description: | MPF motor stalled. |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack it flat in the tray or MPF. • Replace the MPF swing arm assembly. |
| Error code: | 31 |
| Description: | The LCD is missing characters or parts of characters |
| Causes: | The LCD may need replacing. |
| Remedy: | Run the Power-On Self Test on page 117 and check that the LCD display shows all characters. If not, replace the LCD. |
| Error code: | 32 |
| Description: | Changes in parameter settings did not take effect |
| Causes: | Parameters are set incorrectly. A command turned off the ability to change the parameter. A command changed the parameter back to the previous setting. If the problem continues, there may be a problem with the main logic board. |
| Remedy: | 1. Set parameters and save permanently. 2. Turn the printer off (O) and then on (I). Refer to the ZPL Programming Guide. Refer to the ZPL Programming Guide. Replace the main logic board. |
| Error code: | 34 |
| Description: | Non-continuous labels are being treated as continuous labels. |
| Causes: | The printer was not calibrated for the media being used. The printer is configured for continuous media. |
| Remedy: | Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 90. Set the media type to noncontinuous media. See Set Media Type on page 81. |
| Error code: | 35 |
| Description: | All lights are on, but nothing displays on the LCD, and the printer locks up. |
| Causes: | Internal electronic or firmware failure. |
| Remedy: | Turn the printer power off (O) and then on (I). If the printer locks up again, replace the main logic board. |
| Error code: | 37 |
| Description: | Non-continuous labels are being treated as continuous labels. |
| Causes: | The printer is configured for continuous media. The printer was not calibrated for the media being used. |
| Remedy: | Set the media type to noncontinuous media. See Set Media Type on page 56. Perform the calibration procedure in Calibrate Media and Ribbon Sensors on page 67. |
| Error code: | 38 |
| Description: | All lights are on, but nothing displays on the LCD, and the printer locks up. |
| Causes: | Internal electronic or firmware failure. |
| Remedy: | Turn the printer power Off (O) and then On (I). If the printer locks up again, replace the main logic board. |
| Error code: | 39 |
| Description: | The printer locks up while running the Power-On Self Test. |
| Causes: | Main logic board failure. |
| Remedy: | Replace the main logic board. |
| Error code: | 50 |
| Display: | Tray 2 Paper Empty |
| Description: | Fuser Fan Failure The Fuser Fan rotation signal indicates to the Engine Control Board that the fan is no longer operational. |
| Causes: | • Fuser Fan, PL5.3.31 • FAN/PHD/MOT Harness, PL10.1.9 • Engine Control Board, PL9.1.16 |
| Remedy: | 1 Check the Fuser Fan for damage. Remove the Front Cover. Is the fan damaged? Replace the Fuser Fan. Go to Step 2. 2 Check the Fuser Fan connection. Is P/J482 connected to the harness? Go to Step 2. Reconnect the Fan. 3 Check orientation of the Fuser Fan. Does the Fan’s label face into the chute? Go to Step 3. Correct the installation. 4 Test the Fuser Fan. Run the Service Diagnostics Fuser Fan test. Does the Fan operate. Go to Step 6. Go to Step 5. 5 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J48 and P/J482. 2. Check continuity between J48 <=> P483. Go to Step 5. Replace the FAN/PHD/MOT Harness. 6 Check the fan rotation signal. Print one sheet. Is there +3.3 V across P/J48-A12 <=> P/J48-A13? Replace the Engine Control Board. Replace the Fuser Fan. |
| Error code: | 51 |
| Display: | Send Error (DNS) |
| Description: | Rear Fan Failure The Rear Fan rotation signal indicates the fan is no longer operational. |
| Causes: | • Rear Fan, PL1.1.19 • LVPS, PL9.1.6 • Engine Control Board, PL9.1.16 • LV Harness, PL10.1.2 |
| Remedy: | 1 Check the Rear Fan for damage. Remove the Rear Cover. Is the fan damaged? Replace the Rear Fan. Go to Step 2. 2 Check the Rear Fan connection. Is P/J166 connected to the harness? Go to Step 3. Connect the Fan. 3 Check orientation of the Rear Fan. Does the Fan’s label face inwards? Go to Step 4. Correct the installation. 4 Test the Rear Fan. Run the Service Diagnostics Rear Fan test. Does the fan operate? Go to Step 6. Go to Step 5. 5 Check for +24 V to the fan. Disconnect P/J166. Is there +24 V across P166-1 <=> P166-3? Replace the Rear Fan. Replace the LVPS. 6 Check the fan rotation signal to the LVPS. Print one sheet. Is there +3.3 V between P/J166-1 <=> P/J166-3? Replace the Fuser Fan. Go to Step 7. 7 Check the rotation signal from the LVPS. Print one sheet. Is there +3.3 V between P/J165-15 <=> P/J165-3? Replace the LVPS. Go to Step 8. 8 Check the fan rotation signal at the Engine Control Board. Print one sheet. Is there +3.3 V between P/J61-4 <=> P/J61-16? Replace the LV Harness Replace the Engine Control Board. |
| Error code: | 52 |
| Display: | Send Error (POP3) |
| Description: | Fan Failure One of the two fans has failed resulting in a fatal error. |
| Causes: | • Rear Fan, PL1.1.19 • Fuser Fan, PL5.3.31 |
| Remedy: | 1 Check the fans for damage or debris: • Fuser Fan, PL1.1.19 • Rear Fan, PL5.3.31 Is either fan damaged? Replace the defective fan. Go to Step 3. 2 Replace the defective fan. Does the error persist? Go to Step 3 Complete 3 Test the fans. Run the Service Diagnostics fan tests to isolate the defective fan. Did one of the fans fail? Go to the troubleshooting procedure for the specific fan. If both fans pass, replace the Engine Control Board. |
| Error code: | 53 |
| Display: | Send Error (SMTP) |
| Description: | The password did not match in a relay or mailbox transmission, and the transmission ended in failure. |
| Causes: | · Loose cable connection · Defective controller fan · Defective IOD1 board · Defective MCTL board |
| Remedy: | Confirm that both parties are using the same system password and the both units are compatible. Then, ask the remote party to transmit again. |
| Error code: | 54 |
| Display: | Send Error (Wrong Config) |
| Description: | 10-398 ERROR 54 FAN FAILURE |
| Causes: | · Loose cable connection · Defective ozone fan · Defective IOD2 board · Defective MCTL board |
| Remedy: | Enter Service Diagnostics Mode. Run the “Fuser Fan” test. Does the Fuser Fan operate? Y↓N→ Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the voltage between P530-1 on the Engine Control Board and frame ground. Does the voltage measure +24 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-4 on the Engine Control Board and frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-3 on the Engine Control Board and frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Engine Control Board. If the problem persists, repair or replace the harness between Engine Control Board and the Fuser Fan. Replace the Fuser Fan Assembly. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the voltage between P530-5 on the Engine Control Board and frame ground. Does the voltage measure +24 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-8 on the Engine Control Board and frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-7 on the Engine Control Board and frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Engine Control Board. If the problem persists, repair or replace the harness between Engine Control Board and the +24 VDC LVPS Fan. Replace the +24 VDC LVPS Fan. |
| Error code: | 55 |
| Display: | [Stop Pressed] |
| Description: | Stop/Clear has been pressed during a fax transmission. |
| Causes: | · Loose cable connection · Defective fusing unit fan · Defective IOD1 board · Defective MCTL board |
| Remedy: | Try again. |
| Error code: | 56 |
| Display: | Toner Empty |
| Description: | The toner cartridge has run out. The machine stops printing. |
| Causes: | Harness connection failure of back cover switch ASSY. Eject actuator failure. Eject sensor PCB ASSY failure. Main PCB failure |
| Remedy: | Replace the toner cartridge with a new one. |
| Error code: | 57 |
| Display: | Toner Low |
| Description: | The toner cartridge is almost empty. |
| Remedy: | Take out the toner cartridge and thoroughly shake it. By doing this, you can temporarily reestablish printing operations. |
| Error code: | 58 |
| Display: | Tray 1 Paper Empty |
| Description: | There is no paper in the tray 1. |
| Causes: | Harness connection failure between fuser unit and eject sensor PCB. Fuser unit failure. LVPS PCB failure. Eject sensor PCB ASSY failure. Main PCB failure |
| Remedy: | Load paper in the tray 1. |
| Error code: | 59 |
| Display: | Tray 2 Paper Empty |
| Description: | There is no paper in the optional tray 2. |
| Causes: | Harness connection failure between fuser unit and eject sensor PCB. Fuser unit failure. LVPS PCB failure. Eject sensor PCB ASSY failure. Main PCB failure |
| Remedy: | Load paper in the optional tray 2. |
| Error code: | 61 |
| Display: | Nongenuine Toner Replace Toner 1 |
| Description: | The toner cartridge installed is not a genuine cartridge. |
| Causes: | The printer warms up when the printer is turned on or the cover is closed, or wake from sleep mode. |
| Remedy: | This message appears when you selected stop at the Non Genuine Toner prompt. Install the genuine toner cartridge. |
| Error code: | 62 |
| Display: | Nongenuine Toner Replace Toner |
| Description: | The toner cartridge installed is not a genuine cartridge. |
| Causes: | · Loose cable connection · Defective development clutch for magenta · Defective IOD2 board · Defective MCTL board |
| Remedy: | This message appears when you selected stop at the Non Genuine Toner prompt. Install the genuine toner cartridge. |
| Error code: | 63 |
| Display: | Toner Exhausted |
| Description: | HOST_IF_NO_DRIVER:PCI |
| Causes: | Harness connection failure of new toner sensor harness ASSY. Harness connection failure of toner sensor PCB unit ASSY. New toner sensor harness ASSY failure (Toner empty). Toner sensor PCB unit ASSY failure. Main PCB failure. |
| Remedy: | You can select either stop or continue. It you do not select any, the printer will as stop is selected. If you select stop, you cannot print untill the genuine cartridge is installed. If you select continue, you can keep printing but the guality cannot be guaranteed, and the product svpport is no longer provided. If you wunt to change the selection, turn the printer off and on to gave this message apper again, and then re-select stop or continue. |
| Error code: | 64 |
| Display: | Toner Exhausted Replace Toner 1 |
| Description: | Cover Open |
| Causes: | The Printer Cover is open or Toner Cartridge not installed. |
| Error code: | 80 |
| Display: | ERROR 80 FORMAT |
| Description: | Engine Logic Board Failure, Code 80 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete Replace the engine control board or the image processor board. |
| Error code: | 80.41 |
| Description: | Fuser missing |
| Remedy: | • Install the fuser. Replace the fuser if the problem persists. • If the problem continues, turn the printer off and remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JFUSER1 for proper connection to the system board, the cable for pinch points, and the cable or the connector for any other damage. If the connector is damaged on system board, replace the system board. See “System board removal”. If the fuser cable is damaged, replace the cable. • Check for the following continuity between the DC autoconnect and AC autoconnect (connected to JFUSER1 on the system board) • If continuity is not present, replace the fuser cable. If the problem persists after replacing cable, replace the system board. |
| Error code: | 82 |
| Display: | h`******** |
| Description: | Engine Logic Board RAM/ROM Failure, Code 82 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete. Replace the engine control board. |
| Error code: | 82.41 |
| Description: | Waste Toner Missing |
| Remedy: | • Insert the waste toner box. • Inspect the top cover camshaft assembly for proper operation. When the top access cover is closed, the printer should mechanically interlock. • Check the cable on the system board for defects and proper connection. If the cable wiring or the cable connection is defective, replace the aligner motor. See “Multipurpose feeder (MPF)/duplex motor assembly removal”. If the cable is damaged on the system board, replace the system board. See “System board removal”. • Check the aligner shaft and the mechanical system for binds. • Replace the aligner motor. See “Multipurpose feeder (MPF)/duplex motor assembly removal”. • If the problem persists, replace the system board. See “System board removal”. |
| Error code: | 83.41 |
| Description: | Transfer Module Missing |
| Remedy: | 1 Open the front access door. Reseat the transport cable. Did the error clear? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Reseat the transport cable in connector JTPS1. Did the error clear? Problem resolved. Go to step 3. 3 Check the transport cable in connector JTPS1 for pinch points and for any other damage to the cable or connector. Is the cable damaged? Replace the transport cable. See “Transport cable removal”. Go to step 4. 4 Replace the transport belt assembly. See “Transfer module removal”. Did the error clear? Problem resolved. Go to step 5. 5 Connect a new transport cable to the transfer belt module and the system board from outside of the machine. Did the error clear? Replace the transport cable. See “Transport cable removal”. Replace the system board. See “System board removal”. |
| Error code: | 83.xx |
| Description: | Transfer Module Life Warning |
| Remedy: | • Touch Continue to clear the message and continue printing. • Order a replacement transfer module. When print quality is reduced, install the new transfer module using the instruction sheet that comes with the replacement transfer module. • If the problem persists, replace the system board. |
| Error code: | 84 |
| Display: | h`******** |
| Description: | Controller to Engine Logic Board Time Failure, Code 84 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete. Replace the engine control board. |
| Error code: | 84.11 |
| Description: | <color> PC Unit Life Warning |
| Remedy: | • Select Ignore to clear the message and continue printing. • Order the specified photoconductor unit. When print quality is reduced, install the new specified photoconductor unit using the instruction sheet that comes with the replacement specified photoconductor unit. • If the problem persists, replace the system board |
| Error code: | 88.xx |
| Description: | Toner is low |
| Remedy: | The toner cartridge is running low on toner. Replace the toner cartridge if the toner low alarm sounds. Touch Continue to clear the message if the toner low alarm does not sound. |
| Error code: | 900.00...900.99 |
| Description: | An unrecoverable controller board software error occurred while an unknown process was running. |
| Remedy: | Step 1 POR the device. Does the error reoccur? Go to step 2. Problem solved. Step 2 • Write down the exact 900.xx error code displayed on the device • Turn the device off • Clear the print queues • Disconnect all communication cables, and remove all memory options • Remove all ISP and modem cards • Restart the device into diagnostic mode Does the 900.xx error reoccur during startup? Go to step 3. Go to step 6. Step 3 Check all the cables connected to the controller board for proper connectivity. Are the cables properly connected? Go to step 5. Go to step 4. Step 4 Properly connect the cables to the controller board. Restart the device into diagnostic mode. Does the 900.xx error reoccur during startup? Go to step 5. Go to step 6. Step 5 Replace the controller board, and restart the device. Does this fix the problem? Note: If an error, different from the original 900.xx, is displayed, consult the service check for that error. Problem solved. Go to step 31. Step 6 Print the following: • Error log • Menu settings page • Network settings page Does the 900.xx error reoccur while these pages were printing? Go to step 31. Go to step 7. Step 7 a Re-attach the communications cable. b Restart the printer to operating mode. c Send the printer a print job. Does the 900.xx error reoccur? Note: Before performing this step, write down this information about the file being sent to the printer: • Application used • Operating system • Driver type File type (PCL, PostScript, XPS, etc.) Go to step 8. Go to step 10. Step 8 Restart the printer to operating mode. Send a different print job to the device. Does the 900.xx error reoccur? Go to step 9. Go to step 10. Step 9 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Send the printer a print job. Does the 900.xx error reoccur? Go to step 31. Go to step 10. Step 10 Is the device a multifunction printer? Go to step 11. Go to step 13. Step 11 Run a copy job. Does the 900.xx error reoccur? Go to step 31. Go to step 12. Step 12 Run a scan to PC job. Does the 900.xx error reoccur? Go to step 31. Go to step 13. Step 13 Is there optional memory installed? Go to step 14. Go to step 16. Step 14 Reinstall the memory, and send a print job to the device. Does the 900.xx error reoccur? Go to step 15. Go to step 16. Step 15 Install a Lexmark recommended memory option. Send a print job to the device. Does the 900.xx error reoccur? Go to step 31. Problem solved. Step 16 Is there a modem installed on the device? Go to step 17. Go to step 21. Step 17 Reinstall the modem. Restart the device. Does the 900.xx error reoccur? Go to step 18. Go to step 20. Step 18 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Send the printer a print job. Does the 900.xx error reoccur? Go to step 19. Problem solved. Step 19 Replace the modem. Restart the device. Does the 900.xx error reoccur? Go to step 31. Problem solved. Step 20 Run a fax job. Does the 900.xx error reoccur? Go to step 31. Go to step 21. Step 21 Are there any ISP (internal solutions port) options installed? Go to step 22. Problem solved. Step 22 Reinstall the first ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 24. Go to step 23. Step 23 Run a job to test the option. Does the 900.xx error reoccur? Go to step 24. Go to step 26. Step 24 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Does the 900.xx error reoccur? Go to step 25. Problem solved. Step 25 Replace the faulty ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 31. Go to step 26. Step 26 Are there any more ISP options to install? Go to step 27. Problem solved. Step 27 Install the next ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 29. Go to step 28. Step 28 Run a job to test the option. Does the 900.xx error reoccur? Go to step 29. Go to step 26. Step 29 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Does the 900.xx error reoccur? Go to step 30. Go to step 26. Step 30 Replace the faulty ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 31. Go to step 26. Step 31 Contact your next level of support. You will need the following information for them: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log • A sample print file if error appears to be isolated to a single file • File/Application used if error is related to specific print file • Device Operating System • Driver used (PCL/PS) |
| Error code: | 900.05 |
| Description: | Software Error. Transfer module has failed |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the transport cable in connector JTPS1 for proper connection to the system board, cable pinch points, and any other damage to the cable or connector. Is the cable damaged? Replace the transport cable. See “Transport cable removal”. Go to step 2. 2 Replace the transfer module. Did the error clear? Problem resolved. Replace the system board. See “System board removal”. |
| Error code: | 902.01...902.99 |
| Description: | Engine Software Error (except 902.59 and902.60) Unrecoverable system software errors. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 902.59 |
| Description: | Error RIP NVRAM MGR problem. |
| Remedy: | 1 1. Turn off the printer. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check JPH1 and JTPS1 for proper connection and damage. 4. Check the transport cable on the transfer belt module side for any damage. Is either of the cables damaged? If the JTPS1 cable is damaged, replace the JTPS1 cable. If the JPH1 cable is damaged, replace the printhead assembly. See “Printhead removal, installation, and adjustment” Go to step 2. 2 1. Reseat the JPH1 and JTPS1 cables. 2. Reseat the transport cable on the transfer belt module side. 3. Power on the printer. Does the problem persist? Go to step 3. Problem resolved. 3 Install a new transfer module to verify if the old transfer module is defective. Does the problem persist? Go to step 4. Replace the transfer module. See “Transfer module removal”. 4 Connect a new transport cable from outside of the machine. Does the problem persist? 1. Return the old transfer module and transport cable. 2. Go to step 5. Replace the transport cable. See “Transport cable removal”. 5 Connect a new printhead assembly from outside of the printer and verify the printhead. See “Printhead verification”. Does the problem persist? Replace the system board. See “System board removal”. Replace the printhead assembly. See “Printhead removal, installation, and adjustment” |
| Error code: | 902.60 |
| Description: | Error Error communicating with cartridge. |
| Remedy: | • POR the printer. • If the error message persists, check for the correct cartridges. • Replace the cartridges. |
| Error code: | 903.01...903.15 |
| Description: | Engine Software Error Unrecoverable system software errors. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 904.01...904.04 |
| Description: | Software Error Unrecoverable system software errors. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 905.00...905.99 |
| Description: | Software Error Unrecoverable system software errors. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 906.01...906.04 |
| Description: | Motor (fuser) error service check |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cables in connectors JCARTP1 (A) and JCARTS1 (B) (cartridge motor 1/ fuser motor cable) for proper connection to the system board, for cable pinch points, and for any other damage to the cable or connectors. Is either cable damaged? Replace the cartridge motor1/fuser motor cable. See “Cartridge motor 1/ fuser cable removal”. Go to step 2. 2 Remove the right cover. See “Right cover removal”. Check the cartridge motor 1/fuser motor cable for proper connection to the EP drive assembly (A), for pinch points for the cable, and for cable or connector damage. Is either cable damaged? Replace the cartridge motor 1/fuser motor cable. See “Cartridge motor 1/ fuser cable removal”. Go to step 3. 3 Measure the resistance across fuse F6 (A) on the system board. Is the fuser blown? Replace the system board. See “System board removal”. Replace the EP drive assembly. See “Electrophotographic (EP) drive assembly removal”. |
| Error code: | 910.xx |
| Description: | DC pick motor stall |
| Remedy: | Turn off printer for 10 seconds and restart. If error re-occurs, replace RIP board. |
| Error code: | 920.01 |
| Display: | 920.01 POST Error |
| Description: | Hot roll took too long to heat up after transitioning to new enhanced mode (standby control only. Fuser page count between 0 and 99,999. |
| Causes: | • Bad thermistor, circuit or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.02 |
| Display: | 920.02 POST Error |
| Description: | Hot roll fell too far below the desired temperature while in standby. Fuser page between 0 and 99,999. |
| Causes: | • Bad thermistor, circuit or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.03 |
| Display: | 920.03 POST Error |
| Description: | Hot roll too cool when checking for slope change in standby. Fuser page count between 0 and 99,999. |
| Causes: | • Bad thermistor, circuit or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.04 |
| Display: | 920.04 POST Error |
| Description: | Hot roll too cool when heating to desired temperature after slope change (standby control only). Fuser page count between 0 and 99,999. |
| Causes: | • Bad thermistor, circuit or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.05 |
| Display: | 920.05 POST Error |
| Description: | Printhead motor not connected. |
| Remedy: | 1 Replace the printhead card. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 920.06 |
| Display: | 920.06 POST Error |
| Description: | Fuser is not increasing in temperature even though the lamp has been on for an extended time. Fuser page count between 0 and 99,999. |
| Causes: | • Fuser is not receiving AC power. • Poor supply line voltage. |
| Remedy: | See 920.xx |
| Error code: | 920.07 |
| Display: | 920.07 POST Error |
| Description: | Fuser has been below the desired temperature for too long while media is in the nip. Fuser page count between 0 and 99,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Very noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on the fuser. • Low voltage or incorrect lamp. • Abrupt change in temperature that has disrupted control. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.08 |
| Display: | 920.08 POST Error |
| Description: | Exit sensor not connected. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JFUSER1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the fuser cable. Go to step 2. 2 Remove the fuser. Check the DC autoconnects on both the fuser and the printer for damage. Are the connectors damaged? Replace the JFUSER1 cable. Go to step 3. 3 Check for the following continuity between the DC autoconnect and FUSER1. Is continuity present? Go to step 4. Replace the DC fuser cable. 4 Replace the fuser. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 920.09 |
| Description: | POST Error Four toner sensors are not connected. |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Reseat the cable in connector JHVPS1. Did the error clear? Problem resolved. Go to step 2. 2 Check the HVPS cable in connector JHVPS1 for pinch points and any other damage to the cable or connector. Is the cable damaged? Replace the HVPS cable. See “High-voltage power supply (HVPS) cable removal”. Go to step 3. 3 1. Remove the left cover. See “Left cover removal”. 2. Reseat and check all the toner level sensor cables (A) connected to the rear of the HVPS for damages and if they are installed correctly. Does the problem persist? Go to step 4. Problem resolved. 4 Connect four new toner level sensors outside the machine and perform a POR. Note: Keep track of which sensors change the error code to reduce the number of failing sensors. Keep the old sensor which does not reduce the failing number, leaving three new sensors and no error reported. Does the problem persist? Remove the four new toner level sensors and go to step 5. Replace the failing toner level sensors. See “Toner level sensor removal”. 5 Replace the HVPS board. See “High-voltage power supply (HVPS) removal”. Did the error clear? Problem resolved. Go to step 6. 6 1. Install the old HVPS back to the machine. 2. Replace the HVPS cable. See “Highvoltage power supply (HVPS) cable removal”. Does the problem persist? Replace the system board. See “System board removal” Problem resolved. |
| Error code: | 920.10 |
| Description: | POST Error Three toner sensors are not connected. |
| Remedy: | 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Reseat the cable in connector JHVPS1. Did the error clear? Problem resolved. Go to step 2. 2 Check the HVPS cable in connector JHVPS1 for pinch points and any other damage to the cable or connector. Is the cable damaged? Replace the HVPS cable. See “High-voltage power supply (HVPS) cable removal”. Go to step 3. 3 1. Remove the left cover. See “Left cover removal”. 2. Reseat and check all the toner level sensor cables (A) connected to the rear of the HVPS for damages and if they are installed correctly. Does the problem persist? Go to step 4. Problem resolved. 4 Connect four new toner level sensors outside the machine and perform a POR. Note: Keep track of which sensors change the error code to reduce the number of failing sensors. Keep the old sensor which does not reduce the failing number, leaving three new sensors and no error reported. Does the problem persist? Go to step 5. Replace the failing toner level sensors. See “Toner level sensor removal”. 5 Replace the HVPS board. See “High-voltage power supply (HVPS) removal”. Did the error clear? Problem resolved. Go to step 6. 6 1. Install the old HVPS back to the machine. 2. Replace the HVPS cable. See “Highvoltage power supply (HVPS) cable removal”. Does the problem persist? Replace the system board. See “System board removal” Problem resolved. |
| Error code: | 920.11 |
| Description: | Hot roll took too long to heat up after transitioning to new enhanced mode. Fuser page count between 100,000 and 199,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Very noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.12 |
| Description: | Hot roll fell too far below the desired temperature while printing. Fuser page count between 100,000 and 199,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.13 |
| Display: | 920.13 POST Error |
| Description: | Hot roll too cool while checking for slope change. Fuser page count between 100,000 and 199,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.14 |
| Display: | 920.14 POST Error |
| Description: | Hot roll too cool when heating to desired temperature after slope change. Fuser page count between 100,000 and 199,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx. |
| Error code: | 920.15 |
| Display: | 920.15 POST Error |
| Description: | Bad transfer belt NVRAM data. |
| Remedy: | Model 205CP only: 1 Turn the printer off, and remove the rear cover. Check the connector JTRANS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the front door assembly. Go to step 2. 2 Replace the transfer belt assembly. Does the error clear? Problem solved. Replace the system card. Model 220CP only: 1 Turn the printer off, and remove the rear cover. Check the connector JTRANS2 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the front door assembly Go to step 2. 2 Replace the transfer belt assembly. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 920.16 |
| Display: | 920.16 POST Error |
| Description: | Fuser is not increasing in temperature even though the lamp has been on for an extended time. Fuser page count between 100,000 and 199,999. |
| Causes: | • Fuser is not receiving AC power. • Poor supply line voltage. |
| Remedy: | See 920.xx |
| Error code: | 920.17 |
| Display: | 920.17 POST Error |
| Description: | Fuser has been below the desired temperature for too long while the media is in the nip. Fuser page count between 100,000 and 199,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Very noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. • Abrupt change in temperature that has disrupted control. |
| Remedy: | See 920.xx |
| Error code: | 920.18 |
| Display: | 920.18 POST Error |
| Description: | Tray 2 has failed. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JOPT1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the option cable. Go to step 2. 2 Replace the 500-sheet assembly (205CP models) or the 550-sheet assembly (220CP models). Does the error clear? Problem solved. Replace the system card. |
| Error code: | 920.19 |
| Display: | 920.19 POST Error |
| Description: | Stepper motor not connected. |
| Remedy: | Models 205CP only: 1 Replace the EP drive assembly. Does the error clear? Problem solved. Replace the system card. Models 220CP only: 1 Turn the printer off, and remove the rear cover. Check the connector JTRANS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the JTRANS1 cable. Go to step 2. 2 Replace the EP drive assembly. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 920.20 |
| Description: | POST Error Incompatible transfer module. |
| Remedy: | 1 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Reseat the transport cable in connector JTPS1 (A). Does the error clear? Problem resolved. Go to step 2. 2 Check the transport cable in connector JTPS1 for pinch points and for any other damage to the cable or connector. Is the cable damaged? Replace the transport cable. See “Transport cable removal”. Go to step 3. 3 Lower the front access cover. Check the transport cable for pinch points and any other cable damage. Is the cable damaged? Replace the transport cable. See “Transport cable removal”. Go to step 4. 4 Replace the transfer module. See “Transfer module removal”. Does the error clear? Problem resolved. Replace the system board. See “System board removal”. |
| Error code: | 920.21 |
| Description: | Hot roll took too long to heat up after transitioning to new enhanced mode. Fuser page count between 200,000 and 299,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.22 |
| Description: | Hot roll fell too far below the desired temperature while printing. Fuser page count between 200,000 and 299,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.23 |
| Description: | Hot roll too cool while checking for slope change. Fuser page count between 200,000 and 299,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 920.25 |
| Description: | Fuser under temperature Fuser type = 2 Fuser does not maintain proper operating temperature within steady state control. |
| Remedy: | 1. Turn the machine off/on and ensure the fuser unit assembly is properly installed. 2. Ensure the proper voltage fuser is installed in the machine. 3. Replace the fuser unit assembly if problem remains. |
| Error code: | 920.27 |
| Description: | Fuser has been below the desired temperature for too long while media is in the nip. Fuser page count between 200,000 and 299,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Very noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. • Abrupt change in temperature that has disrupted control. |
| Remedy: | See 920.xx |
| Error code: | 920.28 |
| Description: | Fuser warm-up failure Fuser type = 2 The fuser hot roll is too cool while checking for slope change in standby. |
| Remedy: | 1. Turn the machine off/on and ensure the fuser unit assembly is properly installed. 2. Ensure the proper voltage fuser is installed in the machine. 3. Replace the fuser unit assembly if problem remains. |
| Error code: | 920.29 |
| Description: | Fuser warm-up failure Fuser type = 2 The fuser hot roll is too cool when heating to desired temperature after slope change within standby control only. |
| Remedy: | 1. Turn the machine off/on and ensure the fuser unit assembly is properly installed. 2. Ensure the proper voltage fuser is installed in the machine. 3. Replace the fuser unit assembly if problem remains. |
| Error code: | 920.30 |
| Description: | POST Error Option sensor disconnected. |
| Remedy: | Use the following list to determine which service check to use: • Tray 2—Go to “242.02—Paper Jam error service check”. • Tray 3—Go to “243.02—Paper Jam service check”. • Tray 4—Go to “244.02—Paper Jam service check”. • Tray 5—Go to “245.02—Paper Jam service check”. |
| Error code: | 920.31 |
| Description: | Under temperature during steady state control. Fuser page count between 300,000 and 399,999. |
| Causes: | • Bad thermistor, circuit, or cabling. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. |
| Remedy: | See 920.xx |
| Error code: | 925.01 |
| Display: | 925.01 Fan Error |
| Description: | Lamp detection performed and found error. Fuser page count between 0 and 99,999. |
| Causes: | • 115 V lamp in 220 V printer. • Lamp has excessive wattage. |
| Remedy: | 1 Fuser lamp If the fuser is 220 V machine a 115 V fuser may be installed. If the printer is not a 115 V model, then go to step 2. If the printer is a 220 V model, then check to make sure that the correct lamp is installed. Note: If the fuser lamp is replaced, allow the fuser to cool or a 925.xx error could be displayed. 2 AC power source Check the AC power source to make sure it meets specifications. If the AC power source does not meet specifications, inform the customer. If it meets specifications, go to step 3. 3 Fuser lamp Turn the printer off and allow the fuser assembly to cool. After the fuser assembly cools down, turn the printer on. If you receive the same error code, replace the fuser lamp. See “Fuser lamp removal”. Note: If the fuser lamp is replaced, allow the fuser to cool or a 925.xx error could be displayed. |
| Error code: | 925.02 |
| Description: | Too hot to do lamp detection and NVRAM bit indicates previous wrong lamp detected. Fuser page count between 0 and 99,999. |
| Causes: | Attempting to POR machine after receiving a 925.01. |
| Remedy: | See 925.01 |
| Error code: | 925.03 |
| Description: | Service PC cartridge Sensor (K ATC) Outputs of the sensor (K ATC) are not in the specified range. This error must be reset inside diagnostic mode before troubleshooting or machine operation can occur. |
| Remedy: | 1 Reset the K ATC failure lock out condition. 1. Enter diagnostic mode 2. Touch Dev unit reset. 2. Touch K channel Perform a very large print test. Does the error continue? Go to step 2. Problem solved. 2 Check the sensor (K ATC) for proper connection. Is the above component properly connected? Replace the K Developer unit assembly. Go to “Developer unit assembly removal”. Replace the connection. 3 Perform a very large print test. Does the error continue? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. |
| Error code: | 925.04 |
| Description: | Blower Error Blower has stalled. |
| Remedy: | 1 Turn the printer off, and remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JBLW1 (A) for proper connection to the system board, for pinch points, and any other damage to the cable or connector. Is the cable damaged? Replace the blower. See “Cartridge cooling fan removal”. Go to step 2. 2 Measure the resistance across fuse F5 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 3. 3 Disconnect the cable in connector JBLW1, and connect a new cartridge cooling fan. Bring up the printer in Diagnostic menu Did the error clear? Replace the cartridge cooling fan. See “Cartridge cooling fan removal”. Replace the system board. See “System board removal”. |
| Error code: | 925.05 |
| Description: | Fan Error Fan has stalled. |
| Remedy: | 1 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JFAN1 (A) for proper connection to the system board, for pinch points, and for any other damage to the cable or the connector. Is the cable damaged? Replace the fan. See “Cooling fan removal”. Go to step 2. 2 Measure the resistance across fuse F5 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 3. 3 1. Disconnect the cable in connector JFAN1, and connect a new fan. 2. Bring the printer up in Diagnostic menu (turn off the printer, press and hold and . and turn on the printer). Did the error clear? Replace the cooling fan. See “Cooling fan removal”. Replace the system board. See “System board removal”. |
| Error code: | 925.06 |
| Description: | Blower Error Blower has stalled |
| Remedy: | 1 Turn the printer off, and remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JBLW1 (A) for proper connection to the system board, for pinch points, and any other damage to the cable or connector. Is the cable damaged? Replace the blower. See “Cartridge cooling fan removal”. Go to step 2. 2 Measure the resistance across fuse F5 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 3. 3 Disconnect the cable in connector JBLW1, and connect a new cartridge cooling fan. Bring up the printer in Diagnostic menu Did the error clear? Replace the cartridge cooling fan. See “Cartridge cooling fan removal”. Replace the system board. See “System board removal”. |
| Error code: | 945.01 |
| Display: | 945.01 Transfer Roll |
| Description: | Yellow transfer roll has failed. |
| Causes: | A read/write error has occurred on the NVM of the tray 5 HCF controller card assembly. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JHVPS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. Is continuity present? Go to step 3. Replace the top access cover assembly. 3 Remove the HVPS. Check for continuity between the contacts (yellow1 and yellow2, cyan1 and cyan2, magenta1 and magenta2, or black1 and black2) on the transfer contact assembly. Is continuity present? Go to step 4. Replace the transfer contact assembly. 4 Replace the HVPS. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 945.02 |
| Display: | 945.02 Transfer Roll |
| Description: | Cyan transfer roll has failed. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JHVPS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. Is continuity present? Go to step 3. Replace the top access cover assembly. 3 Remove the HVPS. Check for continuity between the contacts (yellow1 and yellow2, cyan1 and cyan2, magenta1 and magenta2, or black1 and black2) on the transfer contact assembly. Is continuity present? Go to step 4. Replace the transfer contact assembly. 4 Replace the HVPS. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 945.03 |
| Display: | 945.03 Transfer Roll |
| Description: | Magenta transfer roll has failed. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JHVPS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. Is continuity present? Go to step 3. Replace the top access cover assembly. 3 Remove the HVPS. Check for continuity between the contacts (yellow1 and yellow2, cyan1 and cyan2, magenta1 and magenta2, or black1 and black2) on the transfer contact assembly. Is continuity present? Go to step 4. Replace the transfer contact assembly. 4 Replace the HVPS. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 945.04 |
| Display: | 945.04 Transfer Roll |
| Description: | Black transfer roll has failed. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JHVPS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. Is continuity present? Go to step 3. Replace the top access cover assembly. 3 Remove the HVPS. Check for continuity between the contacts (yellow1 and yellow2, cyan1 and cyan2, magenta1 and magenta2, or black1 and black2) on the transfer contact assembly. Is continuity present? Go to step 4. Replace the transfer contact assembly. 4 Replace the HVPS. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 947.01 |
| Display: | 947.01 Transfer Roll |
| Description: | Yellow transfer roll has failed. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JHVPS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. Is continuity present? Go to step 3. Replace the top access cover assembly. 3 Remove the HVPS. Check for continuity between the contacts (yellow1 and yellow2, cyan1 and cyan2, magenta1 and magenta2, or black1 and black2) on the transfer contact assembly. Is continuity present? Go to step 4. Replace the transfer contact assembly. 4 Replace the HVPS. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 947.02 |
| Display: | 947.02 Transfer Roll |
| Description: | Cyan transfer roll has failed. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JHVPS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. Is continuity present? Go to step 3. Replace the top access cover assembly. 3 Remove the HVPS. Check for continuity between the contacts (yellow1 and yellow2, cyan1 and cyan2, magenta1 and magenta2, or black1 and black2) on the transfer contact assembly. Is continuity present? Go to step 4. Replace the transfer contact assembly. 4 Replace the HVPS. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 947.03 |
| Display: | 947.03 Transfer Roll |
| Description: | Magenta transfer roll has failed. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JHVPS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. Is continuity present? Go to step 3. Replace the top access cover assembly. 3 Remove the HVPS. Check for continuity between the contacts (yellow1 and yellow2, cyan1 and cyan2, magenta1 and magenta2, or black1 and black2) on the transfer contact assembly. Is continuity present? Go to step 4. Replace the transfer contact assembly. 4 Replace the HVPS. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 947.04 |
| Display: | 947.04 Transfer Roll |
| Description: | Black transfer roll has failed. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JHVPS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. Is continuity present? Go to step 3. Replace the top access cover assembly. 3 Remove the HVPS. Check for continuity between the contacts (yellow1 and yellow2, cyan1 and cyan2, magenta1 and magenta2, or black1 and black2) on the transfer contact assembly. Is continuity present? Go to step 4. Replace the transfer contact assembly. 4 Replace the HVPS. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 950.00...950.29 |
| Description: | NVRAM Failure A mismatch between the operatorpanel assembly and the system board. |
| Remedy: | 1 Has the operator panel assembly been replaced recently? Replace the operator panel assembly with a new, and not previously installed, operator panel assembly, See “Operator panel assembly removal”. Go to step 2. 2 Has the top access cover assembly been replaced recently? Replace the top access cover assembly with a new, and not previously installed, operator panel assembly. See “Top access cover assembly removal”. Go to step 3. 3 Has the system board been replaced recently? Replace the system board with a new, and not previously installed, system board. See “System board removal”. Go to step 4. 4 Turn the printer power off for ten or more seconds. Then turn the printer back on (POR the printer). Is the error gone, and can the printer print? Problem resolved. Go to step 5. 5 Clear the NVRAM of the printer: 1. Turn the printer power off. 2.With the printer off, press and hold the left ( ), up ( ), and right ( ) arrow buttons. 3. Turn the printer power on. 4.When the printer screen displays Restoring Factory Defaults, release the buttons. Note: If the printer locks up on the Restoring Factory Defaults, wait two minutes, and then turn the printer power off. After ten seconds or more, turn the printer power back on without holding down any buttons. Is the error message still displayed? Go to step 6. Problem resolved. 6 Replace the operator panel assembly. See “Operator panel assembly removal”. Is the error message still displayed? Replace the system board. See “System board removal”. Problem resolved. |
| Error code: | 951.01...951.99 |
| Description: | NVRAM Failure System board NVRAM failure. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board |
| Error code: | 952.01...952.99 |
| Description: | NVRAM Error CRC error has occurred. This is recoverable. |
| Remedy: | Perform a POR to clear the error. |
| Error code: | 953.01...953.99 |
| Description: | NVRAM Failure Operator panel assembly NVRAM failure. |
| Remedy: | • POR the printer. • Replace the operator panel assembly if the error message persists. |
| Error code: | 954.01...954.99 |
| Description: | NVRAM Failure System NVRAM failure. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 955.01...955.99 |
| Description: | Code Failure System board memory failure. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board |
| Error code: | 956.01...956.99 |
| Description: | System Card Failure Processor failure. |
| Remedy: | 1 Turn the printer off, and remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector J49 for proper connection to the system board. Is the cable seated correctly? Replace the system board. See “System board removal”. Reseat the cable. |
| Error code: | 957.00...957.99 |
| Description: | System Failure ASIC failure. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 958.01...958.99 |
| Description: | Memory Failure Processor failure. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 959.00...959.05 |
| Description: | Engine Code Error Invalid engine code |
| Remedy: | • POR the printer. • If the error message persists, download the engine code again. • POR the printer again. • If the error message persists, replace the system board. |
| Error code: | 959.20...959.28 |
| Description: | 959.20 Hardware failure 959.21 Controller did not respond to command request. 959.23 Self test failed during initialization. 959.24 EEPROM retention error 959.25 Insufficient device space during HW prog 959.26 Incremental counter reset exceeds maximum value 959.27 Increment count failed due to max value limit 959.28 Invalid SP memory configuration |
| Remedy: | Replace the controller board. Controller card assembly Verify +24 V dc input from the LVPS/HVPS. • Turn the MFP off. • Disconnect the LVPS/HVPS cable from the controller card at J22. See “Controller card” for more information. • Turn the MFP on. Verify +24 V dc from the cable connector of J22, pins 8 and 9. Verify that pins 7, 12, and 14 on both the cable and the card connectors are ground. • If voltage is correct, check the continuity in the cable. If the cable is good, see the “Controller card” for more information. • If grounds are not correct on the cable, first check it for continuity and then check the LVPS/HVPS. See “LVPS/HVPS service check” • If the grounds are not correct on the controller card, replace the controller card. (Check with one probe on the connector pin and the other on the ground plane of the card found at each screw head.) Note: With all cables connected, the MFP should complete POST within approximately 12–15 seconds in the following sequence: 1. The function and scan quality LEDs illuminate for one second and then flash three times. 2. Loading is displayed on the operator panel. 3. The CIS illuminates, and the scanner performs a calibration. 4. The drive motor runs. 5. The scanner CIS returns to the home position. 6. Error messages are displayed if applicable. 7. The MFP cycles down into standby mode/ready. Ready is displayed on the operator panel. If immediately following power-on, the operator panel lights are active but the MFP does not go through steps 1 and 2 above, replace the controller card assembly. |
| Error code: | 960.00...960.99 |
| Description: | Memory Error Memory failure. |
| Remedy: | • POR the printer. • If the error message persists, RAM soldered on board is bad. Replace the system board. |
| Error code: | 961.00...961.99 |
| Description: | Memory Failure Memory failure. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 962.00...962.99 |
| Description: | Memory Failure Memory failure. |
| Error code: | 963.00...963.99 |
| Description: | Memory Failure Memory failure. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 964.00...964,88 |
| Description: | Emulation Error Download emulation CRC error |
| Remedy: | • POR the printer. • If the error message persists, download code a second time. |
| Error code: | 975.00...975.99 |
| Description: | Network Error Unrecognized network port. |
| Remedy: | Contact your next level of support. |
| Error code: | 976.00...976.99 |
| Description: | Network Error Unrecoverable software error in network port. |
| Remedy: | Contact your next level of support. |
| Error code: | 978.00...978.99 |
| Description: | Network Error Bad checksum while programming network port |
| Remedy: | Contact your next level of support. |
| Error code: | 979.00...979.99 |
| Description: | Network Error Flash parts failed while programming network port. |
| Remedy: | Contact your next level of support. |
| Error code: | 980.00...980.99 |
| Description: | <device> Communications Error Unreliable communications with specified device. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 981.00...981.99 |
| Description: | <device> Communications Error Protocol violation by specified device. |
| Remedy: | • POR the printer. • If the error persists, replace the system board. |
| Error code: | 982.00...982.12 |
| Description: | <device> Communications Error Communications error by specified device. |
| Remedy: | 1. Turn the power off. 2. Remove, and reinstall the output option. 3. Turn the main power back on. 4. Check all output option interface connections if the problem remains. |
| Error code: | 983.00...983.99 |
| Description: | <device> Communications Error Invalid command parameter by specified device. |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
| Error code: | 984.00...984.99 |
| Description: | <device> Communications Error Invalid command parameter by specified device |
| Remedy: | • POR the printer. • If the error message persists, replace the system board |
| Error code: | 990.00...990.29 |
| Description: | Option Error Specified device has detected an error. |
| Remedy: | Contact your next level of support. |
| Error code: | 991.00...991.29 |
| Description: | <device> Error |
| Remedy: | • POR the printer. • If the error message persists, replace the system board. |
