Brother MFC-J3520
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Модули
LOWER TRAY
PAPER TRAY
HEAD
CARTRIDGE CASE
PCB
COVERS and LABELS
PANEL
DOCUMENT SCANNER
ENGINE
ADF
Детали PANEL
| Деталь: | PAPER TRAY ASSY 2 (SP), MFC-J3720/J6720DW/J6920DW |
| Парткод: | LEL553001 |
| Деталь: | SIDE COVER L, MFC-J3720/J6720DW/J6920DW |
| Парткод: | LEK167022 |
| Деталь: | SIDE COVER R, MFC-J3720/J6720DW/J6920DW |
| Парткод: | LEK168022 |
| Деталь: | T2 PAPER PULL-IN ROLLER, MFC-J3720/J6720DW/J6920DW |
| Парткод: | LEL245001 |
| Деталь: | BASE PAD, MFC-J3720/J6720DW/J6920DW |
| Парткод: | LED275001 |
| Деталь: | PAPER TRAY ASSY 1 (SP), MFC-J6520DW |
| Парткод: | LEL552001 |
| Деталь: | PAPER TRAY ASSY 1 (SP), MFC-J3720/J6720DW/J6920DW |
| Парткод: | LEL551001 |
| Деталь: | BASE PAD |
| Парткод: | LED275001 |
| Деталь: | HEAD/CARRIAGE UNIT (SP) |
| Парткод: | LK6584001 |
| Деталь: | PROTECTOR SUPPLY ASSY (SP) |
| Парткод: | LK6601001 |
| Деталь: | INK REFILL ASSY (SP), MFC-J6520DW/J6720DW/J6920DW |
| Парткод: | LEL519001 |
| Деталь: | INK REFILL ASSY (SP), MFC-J3720 FOR ASA |
| Парткод: | LET167001 |
| Деталь: | HEAD JOINT RUBBR (SP) |
| Парткод: | LEE059001 |
| Деталь: | MAIN PCB ASSY (SP), MFC-J6520DW FOR US/CAN (PRESET 74 CODE:0001) |
| Парткод: | LT3067001 |
| Деталь: | MAIN PCB ASSY (SP), MFC-J6720DW FOR US/CAN (PRESET 74 CODE:0101) |
| Парткод: | LT3068001 |
| Деталь: | MAIN PCB ASSY (SP), MFC-J6920DW FOR US/CAN (PRESET 74 CODE:0001) |
| Парткод: | LT3069001 |
| Деталь: | MAIN PCB ASSY (SP), MFC-J6520DW FOR GER/UK/FRA/ITA/IBR (PRESET 74 CODE:0004) |
| Парткод: | LT3067004 |
| Деталь: | MAIN PCB ASSY (SP), MFC-J6720DW FOR GER/UK/FRA/BEL/NLD/CHE/PND/IBR (PRESET 74 CODE:0104) |
| Парткод: | LT3068004 |
| Деталь: | MAIN PCB ASSY (SP), MFC-J6920DW FOR GER/UK/FRA/BEL/NLD/CHE/ITA/PND/IBR/CEE (PRESET 74 CODE:0004) |
| Парткод: | LT3069004 |
| Деталь: | MAIN PCB ASSY (SP), MFC-J3720 FOR ASA (PRESET 74 CODE:0340) |
| Парткод: | LT3068040 |
| Деталь: | MAIN PCB ASSY (SP), MFC-J6720DW FOR OCE (PRESET 74 CODE:0156) |
| Парткод: | LT3068056 |
| Деталь: | MAIN PCB ASSY (SP), MFC-J6920DW FOR OCE (PRESET 74 CODE:0056) |
| Парткод: | LT3069056 |
| Деталь: | POWER SUPPLY PCB ASSY FOR US/CAN |
| Парткод: | LT2610001 |
| Деталь: | POWER SUPPLY PCB ASSY EXCEPT FOR US/CAN |
| Парткод: | LT2611001 |
| Деталь: | INK ABSORBER FELT (FOR INK REFILL ASSY) |
| Парткод: | LEK259001 |
| Деталь: | INK ABSORBER FELT (FOR MAINTENANCE UNIT) |
| Парткод: | LED460001 |
| Деталь: | INK ABSORBER BOX |
| Парткод: | LEK243001 |
| Деталь: | FLUSHING BOX |
| Парткод: | LED467001 |
| Деталь: | LOWER SIDE COVER R, MFC-J6520DW |
| Парткод: | LEK251022 |
| Деталь: | LOWER SIDE COVER R, MFC-J3720/J6720DW/J6920DW |
| Парткод: | LEK264022 |
| Деталь: | LOWER SIDE COVER L, MFC-J6520DW |
| Парткод: | LEK250022 |
| Деталь: | LOWER SIDE COVER L, MFC-J3720/J6720DW/J6920DW |
| Парткод: | LEK265022 |
| Деталь: | INK CARTRIDGE COVER |
| Парткод: | LEK239001 |
| Деталь: | INNER MEDIA COVER |
| Парткод: | LEK255007 |
| Деталь: | FRONT COVER L |
| Парткод: | LEK238022 |
| Деталь: | UPPER COVER (SP) |
| Парткод: | LEL554001 |
| Деталь: | UPPER SIDE COVER R |
| Парткод: | LEK262007 |
| Деталь: | UPPER SIDE COVER L |
| Парткод: | LEK261007 |
| Деталь: | FB HINGE |
| Парткод: | LEK235001 |
| Деталь: | INK CARTRIDGE COVER SENSOR ASSY |
| Парткод: | LT2608001 |
| Деталь: | DOCUMENT SCANNER SENSOR |
| Парткод: | LG6753001 |
| Деталь: | WIRELESS LAN PCB ASSY |
| Парткод: | LT2822001 |
| Деталь: | MJ PCB ASSY FOR US/CAN/ASA/OCE |
| Парткод: | LT2051001 |
| Деталь: | MJ PCB ASSY FOR GER/UK/FRA/BEL/NLD/CHE/ITA/PND/IBR/CEE |
| Парткод: | LT2051004 |
| Деталь: | EXT CAP FOR US/CAN/NLD/CHE/ITA/ASA/OCE/PND/IBR/CEE |
| Парткод: | LE8842001 |
| Деталь: | MJ COVER EXT FOR GER/UK/FRA/BEL |
| Парткод: | UF5745000 |
| Деталь: | LAN PORT CAP |
| Парткод: | LEG124001 |
| Деталь: | INNOBELLA LABEL FOR US |
| Парткод: | LX3721001 |
| Деталь: | INNOBELLA LABEL EXCEPT FOR US |
| Парткод: | LX3722001 |
| Деталь: | FB CLOSE CAUTION LABEL |
| Парткод: | LEK811001 |
| Деталь: | PANEL ASSY, MFC-J6920DW FOR US/CAN |
| Парткод: | LEK335001 |
| Деталь: | PANEL ASSY, MFC-J6520DW FOR GER/UK/FRA/ITA/IBR |
| Парткод: | LEL294001 |
| Деталь: | PANEL ASSY, MFC-J6720DW FOR GER/UK/FRA/BEL/NLD/CHE/OCE/PND/IBR |
| Парткод: | LEL296001 |
| Деталь: | PANEL ASSY, MFC-J6920DW FOR GER/UK/FRA/BEL/NLD/CHE/ITA/OCE/PND/IBR/CEE |
| Парткод: | LEL188001 |
| Деталь: | PANEL ASSY, MFC-J3720 FOR ASA |
| Парткод: | LER813001 |
| Деталь: | PANEL ASSY, MFC-J6520DW FOR US/CAN |
| Парткод: | LEK349001 |
| Деталь: | PANEL ASSY, MFC-J6720DW FOR US/CAN |
| Парткод: | LEK337001 |
| Деталь: | NFC PCB, MFC-J6920DW |
| Парткод: | LT2354002 |
| Деталь: | TOUCH PANEL ASSY, MFC-J3720/J6520DW/J6720DW |
| Парткод: | LEG646001 |
| Деталь: | TOUCH PANEL ASSY, MFC-J6920DW |
| Парткод: | LED448001 |
| Деталь: | LCD, MFC-J3720/J6520DW/J6720DW |
| Парткод: | A63408001 |
| Деталь: | LCD, MFC-J6920DW |
| Парткод: | A63291001 |
| Деталь: | LCD PCB ASSY, MFC-J3720/J6520DW/J6720DW |
| Парткод: | LT2622001 |
| Деталь: | LCD PCB ASSY, MFC-J6920DW |
| Парткод: | LT2617001 |
| Деталь: | DOCUMENT SCANNER UNIT (SP), MFC-J3720/J6520DW/J6720DW |
| Парткод: | LEL770001 |
| Деталь: | DOCUMENT SCANNER UNIT (SP), MFC-J6920DW |
| Парткод: | LEL774001 |
| Деталь: | USER ACCESS PORT LABEL |
| Парткод: | LEK808001 |
| Деталь: | FIRST SIDE CIS UNIT |
| Парткод: | LT2525001 |
| Деталь: | FIRST SIDE CIS FLAT CABLE |
| Парткод: | LT2526001 |
| Деталь: | FFC FILM |
| Парткод: | LX7136001 |
| Деталь: | DOCUMENT SCANNER SIDE COVER L |
| Парткод: | LEK064022 |
| Деталь: | DOCUMENT SCANNER SIDE COVER R |
| Парткод: | LEK065022 |
| Деталь: | CARRIAGE MOTOR ASSY |
| Парткод: | LEK513001 |
| Деталь: | CR TIMING BELT |
| Парткод: | LED137001 |
| Деталь: | CR ENCODER STRIP |
| Парткод: | LED146001 |
| Деталь: | ENCODER STRIP GUARD FILM |
| Парткод: | LED148001 |
| Деталь: | CARRIAGE PCB ASSY (SP) |
| Парткод: | LEL522001 |
| Деталь: | INNER CHUTE ASSY |
| Парткод: | LED374001 |
| Деталь: | PLATEN |
| Парткод: | LED382001 |
| Деталь: | PLATEN FOAM |
| Парткод: | LED383001 |
| Деталь: | PAPER FEED MOTOR |
| Парткод: | LEK836001 |
| Деталь: | SCREW BIND M2X12 |
| Парткод: | 000021206 |
| Деталь: | FLUSHING BASE |
| Парткод: | LED391001 |
| Деталь: | PAPER FEED ROLLER (SP) |
| Парткод: | LEL883001 |
| Деталь: | PAPER EJECTION ROLLER |
| Парткод: | LED409001 |
| Деталь: | PF ENCODER SENSOR PCB ASSY |
| Парткод: | LT1509002 |
| Деталь: | PF ENCODER DISK |
| Парткод: | LED906001 |
| Деталь: | JAM CLEAR COVER |
| Парткод: | LEK115007 |
| Деталь: | T1 PAPER PULL-IN ROLLER |
| Парткод: | LEL245001 |
| Деталь: | SWITCHBACK SENSOR PCB |
| Парткод: | LT2697001 |
| Деталь: | SWITCHBACK ROLLER |
| Парткод: | LEL016001 |
| Деталь: | MANUAL FEED SLOT COVER ASSY |
| Парткод: | LEK116001 |
| Деталь: | REGISTRATION SENSOR PCB ASSY |
| Парткод: | LT2699001 |
| Деталь: | MAINTENANCE UNIT (SP) |
| Парткод: | LEL523001 |
| Деталь: | MANUAL FEED SLOT LABEL |
| Парткод: | LEK809001 |
| Деталь: | BYPASS INSTRUCTION LABEL |
| Парткод: | LEK118001 |
| Деталь: | ADF UNIT (SP), MFC-J3720/J6520DW/J6720DW |
| Парткод: | LEL762001 |
| Деталь: | ADF UNIT (SP), MFC-J6920DW |
| Парткод: | LEL763001 |
| Деталь: | ADF HINGE |
| Парткод: | LEK040001 |
| Деталь: | DOCUMENT COVER L PANEL |
| Парткод: | LEK006022 |
| Деталь: | DOCUMENT COVER R PANEL |
| Парткод: | LEK007022 |
| Деталь: | FIRST SIDE DOCUMENT SCANNING POSITION SENSOR PCB |
| Парткод: | LG6753001 |
| Деталь: | SECOND SIDE DOCUMENT SCANNING POSITION SENSOR PCB, MFC-J6920DW |
| Парткод: | LG6753001 |
| Деталь: | DOCUMENT DETECTION SENSOR / DOCUMENT WIDTH SENSOR PCB |
| Парткод: | LT2519001 |
| Деталь: | ADF SEPARATION PAD |
| Парткод: | LX3833001 |
| Деталь: | SECOND SIDE CIS UNIT, MFC-J6920DW |
| Парткод: | LT2521001 |
| Деталь: | SECOND SIDE CIS FLAT CABLE, MFC-J6920DW |
| Парткод: | LEK994001 |
| Деталь: | DOCUMENT SEPARATE ROLLER ASSY |
| Парткод: | LEK031001 |
| Деталь: | ADF BACK COVER |
| Парткод: | LEK032022 |
| Деталь: | ADF COVER ASSY, MFC-J3720/J6520DW/J6720DW |
| Парткод: | LEK074001 |
| Деталь: | ADF COVER ASSY, MFC-J6920DW |
| Парткод: | LEK034001 |
| Деталь: | ADF COVER PANEL |
| Парткод: | LEK037022 |
| Деталь: | ADF DOCUMENT SUPPORT |
| Парткод: | LEK038007 |
| Деталь: | FRONT COVER |
| Парткод: | LEK039022 |
Коды ошибок
13
15
17
18
20
21
22
23
24
25
26
27
28
29
2A
2B
2C
2D
2E
2F
30
31
32
35
38
3B
3C
3E
3F
40
42
43
44
46
48
49
4F
50
52
5A
5B
5D
5E
67
75
76
7E
80
81
82
84
87
88
89
8A
8C
8F
A1
A2
A3
A4
A5
A6
A7
A8
AC
AF
BC
BD
BF
DF
E0
E2
E3
E6
E9
EC
ED
F0
F8
FE
Описание
| Error code: | 13 |
| Description: | Long tracks of missing print on several labels |
| Causes: | Print element damaged. |
| Remedy: | Replace the printhead. |
| Error code: | 15 |
| Description: | Printing too light or too dark over the entire label |
| Causes: | The media or ribbon is not designed for high-speed operation. You are using an incorrect combination of media and ribbon for your application. You are using ribbon with direct thermal media. Incorrect or uneven printhead pressure. |
| Remedy: | Replace supplies with those recommended for high-speed operation. 1. Switch to a different type of media or ribbon to try to find a compatible combination. 2. If necessary, consult your authorized Zebra reseller or distributor for information and advice. Direct thermal media does not require ribbon. To check if you are using direct thermal media, perform the label scratch test in When to Use Ribbon on page 62. Set the pressure to the minimum needed. See Adjust Printhead Pressure on page 70. |
| Error code: | 17 |
| Description: | Misregistration/skips labels |
| Causes: | The printer is not calibrated. Improper label format. |
| Remedy: | Recalibrate the printer. Use correct label format. |
| Error code: | 18 |
| Description: | Misregistration and misprint of one to three labels |
| Causes: | The platen roller is dirty. Media does not meet specifications. |
| Remedy: | See Clean the Printhead and Platen Roller on page 131. Use media that meets specifications. |
| Error code: | 20 |
| Description: | Vertical image or label drift |
| Causes: | The printer is using non-continuous labels but is configured in continuous mode. The media sensor is positioned incorrectly. The media sensor is calibrated improperly. The platen roller is dirty. Improper printhead pressure settings (toggles). Improperly loaded ribbon or media. Incompatible media. |
| Remedy: | Configure the printer for non-continuous and run calibration routine, if necessary. Ensure that the media sensor is properly positioned to read a single/consistent interlabel gap. See Calibrate Media and Ribbon Sensor Sensitivity on page 90. Clean the platen roller. See Clean the Printhead and Platen Roller on page 131. Adjust the printhead pressure to ensure proper functionality. Verify that the printer is loaded properly. Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed. Media must not exceed minimum specifications for mode of operation. |
| Error code: | 21 |
| Description: | The bar code printed on a label does not scan. |
| Causes: | The bar code is not within specifications because the print is too light or too dark. Not enough blank space around the bar code. |
| Remedy: | Perform the FEED Self Test on page 120. Adjust the darkness or print speed settings as necessary. Leave at least 1/8 in. (3.2 mm) between the bar code and other printed areas on the label and between the bar code and the edge of the label. |
| Error code: | 22 |
| Description: | Loss of printing registration on labels. Excessive vertical drift in top-of-form registration. |
| Causes: | The platen roller is dirty. Media guides are positioned improperly. The media type is set incorrectly. The media is loaded incorrectly. |
| Remedy: | Clean the platen roller according to the instructions in Clean the Printhead and Platen Roller on page 131. Ensure that the media guides are properly positioned. Set the printer for the correct media type (gap/notch, continuous, or mark). See Set Media Type on page 81. Load media correctly. See Load Media on page 58. |
| Error code: | 23 |
| Description: | Auto Calibrate failed. |
| Causes: | Media or ribbon is loaded incorrectly. The sensors could not detect the media or ribbon. The sensors are dirty or positioned improperly. The sensors are dirty, or media is positioned improperly for the sensors to detect. The media type is set incorrectly. |
| Remedy: | Ensure that media and ribbon are loaded correctly. Manually calibrate the printer. See Calibrate Media and Ribbon Sensor Sensitivity on page 90. Ensure that the sensors are clean and that media is positioned properly. Set the printer for the correct media type (gap/notch, continuous, or mark). See Set Media Type on page 81. |
| Error code: | 24 |
| Description: | A label format was sent to the printer but was not recognized. The DATA light does not flash. |
| Causes: | The communication parameters are incorrect. |
| Remedy: | Check the printer driver or software communications settings (if applicable). If you are using serial communication, check the serial port setting in the control panel menu. See Set Serial Communications on page 91. If you are using serial communication, make sure you are using a null modem cable or a null modem adapter. Using the control panel controls, check the protocol setting. It should be set to NONE. See Set Protocol on page 93. If a driver is used, check the driver communication settings for your connection. |
| Error code: | 25 |
| Description: | A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label. |
| Causes: | The serial communication settings are incorrect. |
| Remedy: | Ensure that the flow control settings match. Check the communication cable length. See Table 5 on page 48 for requirements. Check the printer driver or software communications settings (if applicable). |
| Error code: | 26 |
| Description: | A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs. |
| Causes: | The prefix and delimiter characters set in the printer do not match the ones in the label format. Incorrect data is being sent to the printer. |
| Remedy: | Verify the prefix and delimiter characters. See Set Format Prefix Character on page 94 and Set Delimiter Character on page 95 for the requirements. Check the communication settings on the computer. Ensure that they match the printer settings. If the problem continues, check the label format. |
| Error code: | 27 |
| Description: | Broken or melted ribbon |
| Causes: | Darkness setting too high. |
| Remedy: | 1. Reduce the darkness setting. 2. Clean the printhead thoroughly. |
| Error code: | 28 |
| Description: | The printer does not detect when the ribbon runs out. In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly. |
| Causes: | The ribbon-out threshold is set too high to detect the ribbon. On a sensor profile, the ribbon-out threshold (circled in Figure 15) appears above the black bars that indicate the ribbon. This happens if you calibrate the printer without ribbon and later insert ribbon without recalibrating the printer or loading printer defaults. |
| Remedy: | 1. Print a sensor profile (see Print Sensor Profile on page 89), and note the location of the ribbon-out threshold (circled in Figure 15). 2. Calibrate the printer, this time using ribbon, or load printer defaults. See Calibrate Media and Ribbon Sensor Sensitivity on page 90 or LOAD DEFAULTS on page 73. Important • Loading defaults resets all printer parameters back to factory defaults. 3. Print another sensor profile, and compare it to the first one. 4. If the ribbon-out threshold is still too high, you may manually change the value. |
| Error code: | 29 |
| Description: | The ribbon light is on even though ribbon is loaded correctly. |
| Causes: | The printer was not calibrated for the label and ribbon being used. |
| Remedy: | Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 90. |
| Error code: | 2A |
| Display: | No Ink Cartridge |
| Description: | Faulty NVRAM Data |
| Causes: | NVRAM PWB-A (Engine Control Board) |
| Remedy: | 1 Unplug the power cord and plug it in, then turn OFF and ON the Power Switch. 2 Check NVRAM (PJ26) on PWB-A for proper connection and correct as necessary. 3 Change PWB-A. |
| Error code: | 2B |
| Display: | No Ink Cartridge |
| Description: | NVRAM Access Failure |
| Causes: | NVRAM PWB-A (Engine Control Board) |
| Remedy: | 1 Unplug the power cord and plug it in, then turn OFF and ON the Power Switch. 2 Check NVRAM (PJ26) on PWB-A for proper connection and correct as necessary. 3 Change PWB-A. |
| Error code: | 2C |
| Display: | No Ink Cartridge |
| Description: | NVRAM Install Failure |
| Causes: | NVRAM PWB-A (Engine Control Board) |
| Remedy: | 1 Unplug the power cord and plug it in, then turn OFF and ON the Power Switch. 2 Check NVRAM (PJ26) on PWB-A for proper connection and correct as necessary. 3 Change PWB-A. |
| Error code: | 2D |
| Display: | No Ink Cartridge |
| Description: | Scan drive problem or fuse 5 on optics board |
| Causes: | 1 Toner/New sensor PCB failure. 2 Engine PCB failure. 3 High-voltage power supply PCB failure. 4 Main PCB failure |
| Remedy: | <User Check> - Check if an incompatible Ink cartridge is loaded. - Reload the Ink cartridge. - Replace the Ink cartridge. 1 Ink cartridge detection sensor defective Replace the Ink refill ASSY. 2 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 2E |
| Display: | Unable to print 2E |
| Description: | Unable to communicate with the Ink cartridge IC chip. (On the main unit side) |
| Causes: | 1 Toner/New sensor PCB failure. 2 Engine PCB failure. 3 High-voltage power supply PCB failure. 4 Main PCB failure |
| Remedy: | 1 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 2F |
| Display: | Close Ink Cover |
| Description: | The Ink cartridge cover sensor detected an opened cover. |
| Remedy: | <User Check> - Close the Ink cartridge cover. 1 Ink cartridge cover sensor harness connection failure Reconnect the Ink cartridge cover sensor harness. 2 Damaged Ink cartridge cover Replace the Ink cartridge cover. 3 Ink cartridge cover sensor defective Replace the Ink cartridge cover sensor ASSY. 4 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 30 |
| Description: | The LCD displays a language that I cannot read |
| Causes: | The language parameter was changed through the control panel or a firmware command. |
| Remedy: | 1. Press SETUP/EXIT to enter configuration mode. 2. Press MINUS (-). The printer displays the LANGUAGE parameter in the current language. Even if you cannot recognize the characters displayed, you can still scroll to another language. 3. Press SELECT to select the parameter. 4. Press PLUS (+) or MINUS (-) to scroll through the choices until you find a language that you can read. 5. Press SETUP/EXIT. The LCD displays SAVE CHANGES in the original language. 6. Press SETUP/EXIT again to exit configuration mode and save the changes (if the language does not change, you may need to scroll to a different save option by pressing PLUS (+) or MINUS (-) in the previous step). 7. Repeat this process, if necessary, until you reach the desired language. |
| Error code: | 31 |
| Description: | The LCD is missing characters or parts of characters |
| Causes: | The LCD may need replacing. |
| Remedy: | Run the Power-On Self Test on page 117 and check that the LCD display shows all characters. If not, replace the LCD. |
| Error code: | 32 |
| Description: | Changes in parameter settings did not take effect |
| Causes: | Parameters are set incorrectly. A command turned off the ability to change the parameter. A command changed the parameter back to the previous setting. If the problem continues, there may be a problem with the main logic board. |
| Remedy: | 1. Set parameters and save permanently. 2. Turn the printer off (O) and then on (I). Refer to the ZPL Programming Guide. Refer to the ZPL Programming Guide. Replace the main logic board. |
| Error code: | 35 |
| Description: | All lights are on, but nothing displays on the LCD, and the printer locks up. |
| Causes: | Internal electronic or firmware failure. |
| Remedy: | Turn the printer power off (O) and then on (I). If the printer locks up again, replace the main logic board. |
| Error code: | 38 |
| Description: | All lights are on, but nothing displays on the LCD, and the printer locks up. |
| Causes: | Internal electronic or firmware failure. |
| Remedy: | Turn the printer power Off (O) and then On (I). If the printer locks up again, replace the main logic board. |
| Error code: | 3B |
| Display: | Unable to print 3B |
| Description: | Main PCB RAM failure |
| Causes: | Main PCB failure |
| Remedy: | Replace the main PCB ASSY. |
| Error code: | 3C |
| Display: | Paper Jam |
| Description: | EEPROM writing error (Not applicable) |
| Error code: | 3E |
| Display: | Unable to print 3E |
| Description: | EEPROM bus error (Not applicable) |
| Causes: | Main PCB failure |
| Remedy: | Replace the main PCB ASSY. |
| Error code: | 3F |
| Display: | Unable to print 3F |
| Description: | Carriage motor cannot stop. |
| Causes: | 1 Engine PCB failure. 2 Main PCB failure. |
| Remedy: | <User Check> - Release the release lever at the back of the Paper tray and remove the jammed recording paper from the Engine part. 1 Carriage motor harness connection failure Reconnect the Carriage motor harness. 2 CR encoder strip stained Clean the CR encoder strip. 3 CR encoder strip defective Replace the CR encoder strip. 4 CR encoder sensor defective Replace the Carriage PCB ASSY. 5 Carriage motor defective Replace the Carriage motor ASSY. 6 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 40 |
| Display: | Scanner locked |
| Description: | 10-348 ERROR 40 FUSER MAIN LAMP FAILURE Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault, Clear <10-348 & 10-350> is run. |
| Causes: | 1. Deformed paper sensor actuator or faulty sensor. 2. SMPS PBA or Main PBA is defective 3. Faulty cables or connectors. |
| Remedy: | Switch printer power OFF. Remove the Fuser Assembly. Warning Fuser may be very hot. Use extreme caution to prevent burns. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Replace the Engine Control Board. |
| Error code: | 42 |
| Display: | Self Diagnostic Temperature |
| Description: | 10-352 ERROR 42 FUSER STS (FRONT) WARM TIME FAILURE |
| Causes: | 1. The ‘Open Cover’ microswitch may be stuck or faulty 2. The tab on the front cover may be damaged or broken 3. Check the connector and cables between Switch and main PBA. |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 43 |
| Display: | Send Error (AUTH) |
| Description: | 10-353 ERROR 43 FUSER SSR1 ON TIME FAILURE |
| Causes: | 1. The ‘Open Cover’ microswitch may be stuck or faulty 2. Check the connector and cables between Switch and main PBA. |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 44 |
| Display: | Send Error (DNS) |
| Description: | Fuser Sub Lamp Overheat Failure, Code 44 The front thermistor has detected an overheat condition. Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault is performed. |
| Causes: | • Fuser • Engine Control Board |
| Remedy: | 1 1. Turn OFF power, remove the fuser assembly and allow it to cool down. 2. Measure the resistance between the Fuser connector P600-7 and P600-9. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 2. Replace the fuser assembly. 2 1. Reinstall the fuser assembly. 2. Enter service diagnostics. 3. From the Sensor Tests run the Fuser Temperature test. 4. Is the temperature indicated approximately 165o C? Go to step 4. Go to step 3. 3 1. Turn OFF printer power. 2. Measure the resistance between J641-4 and J641-5 on the engine control board. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 4. Repair or replace the wiring harness. 4 1. Turn printer power back ON. 2. Is there ~+3.4 VDC between J590-3 and ground? Check the AC wiring harness to the fuser. If the check is OK, replace the AC drive assembly. Replace the engine control board. |
| Error code: | 46 |
| Display: | Send Error (SMTP) |
| Description: | 10-354 ERROR 46 FUSER STS (REAR) WARM TIME FAILURE |
| Causes: | 1. Check stability of 24V supply to LSU. |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-7 and P600-9. Does the resistance measure between 20 ohms and 100 ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-3 and P404A-4 on the Engine Control Board. Does the resistance measure between 20K ohms and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 48 |
| Display: | [Stop Pressed] |
| Description: | Fan Failure, Code 48 The machine logic detected a failure of the Fuser fan, LVPS fan, or rear fan. |
| Causes: | • Fuser Fan • LVPS Fan • Rear Fan |
| Remedy: | 1 1. Enter service diagnostics and run the fan test. 2. Does the fuser fan rotate at a high speed? Go to step 4. Go to step 2. 2 1. Check for voltage at J222-4. 2. Does the voltage measure +24 VDC? Go to step 3. Check the wiring to the fuser fan, if the wiring is OK, replace the engine control board. 3 Does the front panel indicate the fans are ON? Replace the fan. Check the wiring to the fuser fan, if the wiring is OK, replace the engine control board. 4 Does the rear fan revolve at high speed? Go to step 7. Go to step 5. 5 1. Check for voltage at J552-1. 2. Does the voltage measure +24 VDC? Go to step 6. Check the wiring to the rear fan, if the wiring is OK replace the interface board. If the problem continues, replace the engine control board. 6 Does the front panel indicate the fans are ON? Replace the rear fan. Check the wiring tot he rear fan, if the wiring is OK, replace the engine control board. 7 Does the LVPS fan revolve at high speed? The fans are operating correctly. If the problem persists, replace the engine control board. Go to step 8. 8 1. Check for voltage at J214-4. 2. Is +24 VDC present? Go to step 9. Check the wiring to the LVPS fan, if the wiring is OK, replace the engine control board. 9 Does the front panel indicate the fans are ON? Replace the LVPS assembly. Check the wiring to the LVPS fan, if the wiring is OK, replace the engine control board. |
| Error code: | 49 |
| Display: | Tray 1 Paper Empty |
| Description: | There is no paper in the tray 1. |
| Causes: | Pressure roller thermistor, pressure roller lamp connector, MCU |
| Remedy: | Load paper in the tray 1. |
| Error code: | 4F |
| Display: | Unable to print 4F |
| Description: | Head voltage drops quickly. |
| Remedy: | <User Check> - This may occur when the surrounding temperature is low. Increase the surrounding temperature before use. - Unplug the power cord from the outlet. Plug it again after several seconds and check if the problem has been resolved. 1 Head flat cable connection failure Reconnect the Head flat cable. 2 Carriage flat cable connection failure Reconnect the Carriage flat cable. 3 Carriage PCB defective Replace the Carriage PCB ASSY. 4 Head defective Replace the Head/carriage unit. 5 Power supply PCB defective Replace the Power supply PCB ASSY. 6 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 50 |
| Display: | Tray 2 Paper Empty |
| Description: | Fuser Fan Failure The Fuser Fan rotation signal indicates to the Engine Control Board that the fan is no longer operational. |
| Causes: | • Fuser Fan, PL5.3.31 • FAN/PHD/MOT Harness, PL10.1.9 • Engine Control Board, PL9.1.16 |
| Remedy: | 1 Check the Fuser Fan for damage. Remove the Front Cover. Is the fan damaged? Replace the Fuser Fan. Go to Step 2. 2 Check the Fuser Fan connection. Is P/J482 connected to the harness? Go to Step 2. Reconnect the Fan. 3 Check orientation of the Fuser Fan. Does the Fan’s label face into the chute? Go to Step 3. Correct the installation. 4 Test the Fuser Fan. Run the Service Diagnostics Fuser Fan test. Does the Fan operate. Go to Step 6. Go to Step 5. 5 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J48 and P/J482. 2. Check continuity between J48 <=> P483. Go to Step 5. Replace the FAN/PHD/MOT Harness. 6 Check the fan rotation signal. Print one sheet. Is there +3.3 V across P/J48-A12 <=> P/J48-A13? Replace the Engine Control Board. Replace the Fuser Fan. |
| Error code: | 52 |
| Display: | Send Error (POP3) |
| Description: | Fan Failure One of the two fans has failed resulting in a fatal error. |
| Causes: | • Rear Fan, PL1.1.19 • Fuser Fan, PL5.3.31 |
| Remedy: | 1 Check the fans for damage or debris: • Fuser Fan, PL1.1.19 • Rear Fan, PL5.3.31 Is either fan damaged? Replace the defective fan. Go to Step 3. 2 Replace the defective fan. Does the error persist? Go to Step 3 Complete 3 Test the fans. Run the Service Diagnostics fan tests to isolate the defective fan. Did one of the fans fail? Go to the troubleshooting procedure for the specific fan. If both fans pass, replace the Engine Control Board. |
| Error code: | 5A |
| Display: | Unable to print 5A |
| Description: | HVPS PCB failure (Developing bias voltage failure) |
| Causes: | HVPS PCB ASSY harness connection failure. HVPS PCB failure. Main PCB failure |
| Remedy: | 1 HVPS PCB ASSY harness connection failure Check the harness connection between the HVPS PCB and main PCB. Then, reconnect them. 2 HVPS PCB failure Replace the HVPS PCB ASSY. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 5B |
| Display: | Unable to print 5B |
| Description: | New toner detection lever malfunction |
| Causes: | New toner detection switch harness connection failure. New toner detection switch failure. Main PCB failure |
| Remedy: | 1 New toner detection switch harness connection failure Check the harness connection of the new toner detection switch. Then, reconnect it. 2 New toner detection switch failure Replace the new toner harness ASSY. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 5D |
| Display: | Unable to print 5D |
| Description: | Overcurrent protection was activated in the driver IC during Purge cam operation. |
| Causes: | The driving current has exceeded the limit due to an abnormal load applied to the maintenance unit. |
| Remedy: | 1 Foreign materials in the Maintenance unit part Remove foreign materials. 2 Maintenance unit defective Replace the Maintenance unit. 3 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 5E |
| Display: | Unable to print 5E |
| Description: | Overcurrent protection was activated in the driver IC during Maintenance unit pump operation. |
| Causes: | The driving current has exceeded the limit due to an abnormal load applied to the maintenance unit. |
| Remedy: | 1 Foreign materials in the Maintenance unit part Remove foreign materials. 2 Maintenance unit defective Replace the Maintenance unit. 3 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 67 |
| Display: | TOP BIN FULL |
| Description: | Orange light on The top bin is full of papers. Remove papers from the top bin. |
| Causes: | Toner sensor PCB ASSY failure. Main PCB failure |
| Remedy: | 1) Check the harness connected between the Engine controller and the exit board. (If the harness is out, insert it to the connector.) 2) In the Engine diagnostic mode, operate the full_R sensor to check if the sensor is operating. (If it is not operating, replace the exit board.) 3) Check the damage or warping of the sensor actuator. (If it is damaged or warped, replace the top bin full sensor.) 4) Replace the Engine controller. |
| Error code: | 75 |
| Display: | [TRAY x] NOT INSTALLED |
| Description: | VIC Limutter |
| Causes: | · Loose cable connection · Defective fusing unit clutch · Defective IOD2 board · Defective MCTL board |
| Remedy: | 1) Check for any warping or damage to the cassette (In the case of warping or damage, replace the cassette) |
| Error code: | 76 |
| Display: | Out Bin Full |
| Description: | Fuser Firmware Failure A failure was detected in the Fuser Firmware. |
| Causes: | • Fuser, PL5.1.1 • FSR/ADC Harness, PL5.2.28 • Engine Control Board, PL9.1.16 |
| Remedy: | 1 Check the Fuser for damage. Is the Fuser damaged? Replace the Fuser. Go to Step 2. 2 Check the Fuser connection for damage. Any broken or bent pins? Repair or replace the parts. Go to Step 3. 3 Replace the Fuser. Does the error persist? Go to Step 4. Complete 4 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J361. 2. Check continuity between J36 <=> J361. Replace the Engine Control Board. Replace the FSR/ ADC Harness. |
| Error code: | 7E |
| Display: | Unable to print 7E |
| Description: | Head property information not input. |
| Remedy: | 1 Head property information not input Input the head property information. 2 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | 80 |
| Display: | ERROR 80 FORMAT |
| Description: | Engine Logic Board Failure, Code 80 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete Replace the engine control board or the image processor board. |
| Error code: | 81 |
| Display: | 81 |
| Description: | Controller to Engine Communications Failure, Code 81 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Turn the printer off. 3. Remove the Image processor board, IP board cover and metal cover. 4. Inspect the orange ribbon cable between the relay board and the engine control board. 5. Is the connector fully seated and free from damage? Replace in the following order: • Image processor board • Electrical chassis assembly • Engine control board |
| Error code: | 82 |
| Display: | h`******** |
| Description: | Engine Logic Board RAM/ROM Failure, Code 82 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete. Replace the engine control board. |
| Error code: | 84 |
| Display: | h`******** |
| Description: | Controller to Engine Logic Board Time Failure, Code 84 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete. Replace the engine control board. |
| Error code: | 87 |
| Display: | Paper Jam |
| Description: | Tray Lift Failure, Code 87 The tray level sensor does not detect that the tray has lifted. Examine the trays and paper feed assemblies for any physical damage before starting the troubleshooting procedure. |
| Causes: | • Tray Level Sensor • Paper Select Switch Assembly • Paper Feed Motor • Engine Control Board |
| Remedy: | 1 Is the problem with Tray 2? Go to step 2. Go to step 7. 2 1. Pull out and then reseat Tray 2. 2. Does the lift motor operate? Go to step 3. Go to step 4. 3 1. Did the Error Code 87 clear from the front panel? Complete. This could be an intermittent problem. If the problem returns, replace in order: • tray level sensor • engine interface board Replace the engine control board. 4 1. Using Service Diagnostics test the tray 2 Sensors. 2. Does the level indicate H? Replace in order until resolved: • tray level sensor • No paper sensor • engine interface board • engine control board Go to step 5. 5 1. While still in diagnostics, pull out tray 2. 2. Does SW1-4: indicate LLLL? Replace in order until resolved: • paper-select switch assembly • engine interface board • engine control board Go to step 6 6 1. Reseat the paper tray. 2. Does SW1-4: indicate H in any position? Replace the paper feed motor. Replace in order until resolved: • paper-select switch assembly • engine interface board • engine control board 7 1. Pull out and then reseat the problem tray. 2. Listen for the motor, does the lift motor operate? Go to step 8. Go to step 9. 8 1. Did the Error Code 87 clear from the front panel? Complete. This could be an intermittent problem. If the problem returns, replace in order: • tray level sensor • engine interface board Replace the engine control board. 9 1. Using service diagnostics check the level sensor and no paper sensor. 2. Does the level indicate H? Replace in order until resolved: • tray level sensor • no paper sensor • LTA or HCF control board • engine interface board • engine control board Go to step 10. 10 1. While still in diagnostics, pull out tray 2. 2. Does SW(3,4,5)-4: indicate LLLL? Replace in order until resolved: • paper-select switch assembly • engine interface board • engine control board Go to step 11. 11 1. Reseat the paper tray. 2. Does SW(3,4,5,)-4: indicate H in any position? Replace the paper feed motor. Replace in order until resolved: • paper-select switch assembly • engine interface board • engine control board. |
| Error code: | 88 |
| Display: | Paper Jam |
| Description: | Lower Tray Communication Failure, Code 88 |
| Causes: | • Engine Control Interface Board • Tray module board • Engine Control board |
| Remedy: | 1 Is J668-1 on the tray module board +5 VDC? Go to step 2. Use the wirenets to troubleshoot and repair the open wire. 2 Is J668-3 on the tray module board +24 VDC? Go to step 3. Use the wirenets to troubleshoot and repair the open wire. 3 1. Check the following connectors for continuity: • P669-1 to J534A-15 • P669-2 to J534A-14 • P669-3 to J534A-13 • P669-4 to J534A-12 • P669-5 to J534A-11 • P669-6 to J534A-10 2. Do all checks indicate continuity? Replace in the following order: • engine control interface board • tray module board • engine control board Check and repair broken wires or bad connectors. |
| Error code: | 89 |
| Display: | 89 |
| Description: | ITU Maintenance |
| Causes: | Registration rear sensor failure. Main PCB failure |
| Remedy: | Check the ITU Release Lever for correct operation. The ITU Release Lever is the black lever located on the left upper side frame above the ITU opening and can be seen by opening and lowering the MPF Assembly. When locked the lever should be at the 6 o`clock position. When unlocked it should be in a 3 o`clock position. Undue pressure is not required to operate the lever Turn the printer off, insert the ITU, move the lever to the 6 o`clock position, and turn the printer back on. If this does not resolve, replace the “ITU assembly”. Press Go to continue. The message persists until replacement. |
| Error code: | 8A |
| Display: | Paper Jam |
| Description: | Paper jam in Tray 1 (T1) (It is detects by the registration front sensor) |
| Causes: | Harness connection failure of registration front sensor PCB ASSY. Paper feed roller worn out. Registration front sensor PCB failure. Main PCB failure. |
| Remedy: | 1 Harness connection failure of registration front sensor PCB ASSY Check the harness connection of the registration front sensor PCB ASSY in the appropriate tray, and reconnect it. 2 Paper feed roller worn out Replace the paper feed roller. 3 Registration front sensor PCB failure Check the sensor performance following the procedure ( p.183 "Operational Check of Sensors (Function code 32)"). If any problem occurs, replace the registration front sensor PCB ASSY. 4 Main PCB failure Replace the main PCB ASSY. |
| Error code: | 8C |
| Display: | Paper Jam |
| Description: | Paper jam in MP Tray |
| Causes: | Dirt on edge sensor. Harness connection failure of high voltage power supply PCB ASSY. Paper feeding kit worn out (MP/ Tray 1/ Tray 2). Registration front sensor failure. Main PCB failure |
| Remedy: | Clean the edge sensor. Check the harness connection of the high voltage power supply PCB ASSY in the appropriate tray, and reconnect it. Replace the paper feeding kit of the appropriate tray. Procedure described in "4.10 Sensor Operational Check (Function code 32)" in Chapter 6. If any problem occurs, replace the high voltage power supply PCB ASSY. Replace the main PCB ASSY. |
| Error code: | 8F |
| Display: | Unable to print 8F |
| Description: | Paper feed motor does not stop. The PF encoder sensor cannot detect the rotation of the Paper feed motor. |
| Remedy: | <User Check> - Release the release lever at the back of the Paper tray and remove the jammed recording paper in Jam clear cover part, Platen part and front part. 1 Foreign materials in the recording paper feeding path Remove foreign materials. 2 Paper feed motor harness connection failure Reconnect the Paper feed motor harness. 3 PF encoder sensor harness connection defective Reconnect the PF encoder sensor harness. 4 PF encoder disk defective Replace the PF encoder disk. 5 PF encoder sensor defective Replace the PF encoder sensor PCB ASSY. 6 Paper feed motor defective Replace the Paper feed motor. 7 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | A1 |
| Display: | Cover is Open |
| Description: | Jam at Door A |
| Causes: | • Tray 1 (MPT) Feed Roller, PL10.1.53 • Tray 1 (MPT) Pick Roller, PL10.1.43 • Tray 1 (MPT) Retard Roller, PL10.1.16 • Registration Clutch #1, PL8.1.85 • Tray 2 Registration Motor, PL4.2.36 • Tray 2 Feed Motor, PL4.2.35 • Front Sensor Board, PL4.2.97 |
| Remedy: | 1 Check the following for evidence of fault, dirt, debris, or damage: • Tray 1 (MPT) Feed Rollers • Registration Rollers • Sensor Actuator Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Registration #1 Sensor. Run the Service Diagnostics Registration Entrance Sensor test. Does the sensor operate correctly? Go to Step 3. Replace the actuator. If the error persists, replace the Front Sensor Board. 3 Test the Feed Motor, Registration Motor, and Registration Clutch #1. Do the components function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check the harness for each motor and clutch. Are the wiring harnesses properly connected and free from defects? Replace the Engine Control Board. Replace the wiring harness and/or the problem motor/ clutch. |
| Error code: | A2 |
| Display: | DOCUMENT JAM |
| Description: | Jam at Door A |
| Causes: | • Duplex Unit, PL16.1.0 |
| Remedy: | 1 Check the following for evidence of fault, dirt, debris, or damage: • Door A • Door D • Duplex Unit Rollers • Duplex Unit connector • Duplex Sensors and Actuators Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Duplex Unit sensors. Run the Service Diagnostics for each of the four Duplex Unit sensors. Do the sensors and actuators function correctly Go to Step 3. Replace the damaged sensor. 3 Test the Duplex Unit motors. Run the Service Diagnostics Duplex Motor tests. Do the motors function correctly Go to Step 4. Replace the Duplex Unit 4 Inspect the wiring harness for the Duplex Unit. Is the wiring harness properly connected and free from defects? Replace the Duplex Unit. Replace the Engine Control Board. |
| Error code: | A3 |
| Display: | DOCUMENT JAM |
| Description: | Jam at Door A Misfeed at Tray 1 (MPT) Media reached the Duplex Reverse Sensor, but a second sheet was detected entering the feed path from Tray 1 (MPT). This error represents a misfeed jam for media fed from Tray 1 (MPT). |
| Causes: | • Tray 1 (MPT) Feed Roller, PL10.1.53 • Tray 1 (MPT) Pick Roller, PL10.1.43 • Tray 2 Registration Motor, PL4.2.36 • Tray 2 Feed Motor, PL4.2.35 • Front Sensor Board, PL4.2.97 |
| Remedy: | 1 Check the following for evidence of fault, dirt, debris, or damage: • Tray 1 (MPT) Feed Rollers • Registration Rollers • Sensor Actuator Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Registration #1 Sensor. Run the Service Diagnostics Registration Entrance Sensor test. Does the sensor operate correctly? Go to Step 3. Replace the actuator. If the error persists, replace the Front Sensor Board. 3 Test the Feed Motor, Registration Motor, and Registration Clutch #1. Do the components function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check each motor and clutch harness. Are the harnesses properly connected and free from defects? Replace the Engine Control Board. Replace the harness and/or problem motor/ clutch. |
| Error code: | A4 |
| Display: | Cover is Open |
| Description: | Sorter problem |
| Causes: | • Defective engine gate array • Defective fuse cut circuit on the engine board |
| Remedy: | Correct catching of the ADF cover open sensor. Replace the ADF cover. Replace the ADF cover open sensor. Replace the ADF relay PCB ASSY. Replace the main PCB ASSY. |
| Error code: | A5 |
| Display: | Unable to Scan A5 |
| Description: | ADF interlock |
| Causes: | Scanning failure. |
| Remedy: | 1 Scanning failure Turn the power switch off and on. Then, try scanning again. |
| Error code: | A6 |
| Display: | A6-Bypass Feeder Jam |
| Description: | Paper did not exit the Multi-sheet Bypass Feeder properly, causing a paper jam. Open Cover A and refer to the labels on the printer to clear the jam. |
| Causes: | FB unit failure. Main PCB failure. |
| Remedy: | 1. Ensure the correct weight and type of paper is loaded in the feeder. Also ensure the paper is loaded correctly in the feeder. 2. Clean the bypass feeder’s pick roller. 3. Test the main feed motor as described in “Motor and clutch tests”. Replace the main feed motor. 5. Replace the engine controller board. |
| Error code: | A7 |
| Display: | A7-Duplex Entry Jam |
| Description: | Paper did not enter the duplex module properly, causing a paper jam. Open Cover A and refer to the labels on the printer to clear the jam. |
| Causes: | Power supply fan error |
| Remedy: | 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray. 2. Clean the duplex unit’s rollers. 3. Test the duplex motor and clutch as described in “Motor and clutch tests”. Replace the duplex unit. 5. Replace the engine controller board. |
| Error code: | A8 |
| Display: | Unable to Scan A8 |
| Description: | ADF exit interlock |
| Causes: | Ozone fan error |
| Remedy: | Replace the CCD module. Replace the main PCB ASSY. |
| Error code: | AC |
| Display: | Unable to Scan AC |
| Description: | OPC home and IT home are not synchronous. |
| Causes: | OPC asynchronous with intermediate transfer unit |
| Remedy: | 1 White level data failure Carry out maintenance 55 to obtain white level data. 2 White reference tape of document pressure bar of ADF cover stained Clean the white reference tape of document pressure bar of ADF cover. 3 Second side CIS unit defective Replace the second side CIS unit. 4 White reference tape of document pressure bar of ADF cover damage, broken Replace the ADF cover. 5 Main PCB defective Replace the main PCB ASSY. |
| Error code: | AF |
| Display: | Unable to Scan AF |
| Description: | FB unit home position failure |
| Causes: | FB unit failure. Main PCB failure. |
| Remedy: | 1 FB unit failure Replace the FB unit. 2 Main PCB failure Replace the main PCB ASSY. |
| Error code: | BC |
| Display: | Unable to Scan BC |
| Description: | Engine SRAM check error erroror |
| Causes: | Engine SRAM check error erroror |
| Remedy: | 1 White level data failure Carry out maintenance 55 to obtain white level data. 2 White reference tape of document pressure bar of ADF cover stained Clean the white reference tape of document pressure bar of ADF cover. 3 Second side CIS unit defective Replace the second side CIS unit. 4 White reference tape of document pressure bar of ADF cover damage, broken Replace the ADF cover. 5 Main PCB defective Replace the main PCB ASSY. |
| Error code: | BD |
| Display: | Unable to Scan BD |
| Description: | Engine EEPROM check error. Printing is continued. |
| Causes: | Engine EEPROM check error |
| Remedy: | Replace the CCD module. Replace the main PCB ASSY. |
| Error code: | BF |
| Display: | Unable to Scan BF |
| Description: | EEPROM (Fuser unit) check error |
| Causes: | EEPROM (Fuser unit) Error error |
| Remedy: | Correct smooth operation and that there is no catching of the document front actuator 2. Replace the document front sensor 2. |
| Error code: | DF |
| Display: | Unable to print DF |
| Description: | Fuser Unit type mismatchr error |
| Causes: | Fuser Unit being used is not intended for use with the printer. |
| Remedy: | 1 MJ PCB harness connection failure Reconnect the MJ PCB harness. 2 MJ PCB defective Replace the MJ PCB ASSY. 3 Main PCB defective Replace the Main PCB ASSY. |
| Error code: | E0 |
| Display: | SVC E0 ERROR |
| Description: | Machine has reset |
| Causes: | • Error with CPU and gate arrays of either the engine or main controller • Connection error between the engine board and the main controller board • Program overrun in the engine or main controllere |
| Remedy: | Remove the cause of the printer error, then ask the remote party to transmit again. |
| Error code: | E2 |
| Display: | SVC E2 ERROR |
| Description: | Reset signal happened. Might read E-2 something else. |
| Error code: | E3 |
| Display: | SVC E3 ERROR |
| Description: | Jam in transfer area |
| Causes: | • If the light path of the Clamp senors both C and L are not opened within 10 seconds after after the Clamp motor is activated. [During Master Release from the Clamp Plate] • If the light path of the Clamp sensor L is not blocked within 10 seconds after the Clamp motor is activated. • If the light path of the Clamp sensor C is not opened within 10 seconds after the Clamp motor is activated. [When the Clamp Plate opens during Master Clamping] • If the light path of the Clamp sensor L is not blocked within 10 seconds after the Clamp motor is activated. • If the light path of the Clamp sensor C is not opened within 10 seconds after the Clamp motor is activated. [When the Clamp Plate closes during Master Clamping] • If the light path of the Clamp sensor L is not opened within 10 seconds after the Clamp motor is activated. |
| Remedy: | Paper exit detector (POUT) signal recognition error 1) Paper exit detector (POUT) trouble 2) Paper exit detector (POUT) signal input circuit trouble REMEDY (Check) 1) Paper exit detector (POUT) 2) MCU PWB paper exit detector (POUT) signal input circuit (Remedy) 1) Paper exit detector (POUT) replacement 2) MCU PWB replacement (After work) 1) When the MCU PWB is replaced, perform simulations to input various set values and adjustment values. |
| Error code: | E6 |
| Display: | SVC E6 ERROR |
| Description: | Right side interlock |
| Causes: | • If Position-A sensor cannot be detected (or keeps detecting) even though the Main motor encoder sensor signal is making the output after the Main motor is activated. |
| Remedy: | Confirm details of the error using the error code and correct the error. Then ask the remote party to transmit again. |
| Error code: | E9 |
| Display: | E9-Top Cover A Open |
| Description: | The top cover (Cover A) is open. Close the cover so that printing can continue. |
| Causes: | • Overcurrent in the toner motor circuitry due to an excessive torque • Toner motor locked • Defective gate array U2 • Defective toner motor driver transistor or overcurrent detector. |
| Remedy: | 1. Close the cover. 2. Inspect the switch and ensure the switch’s actuator is not broken. 3. Test the top cover open switch using the sensor test described in “Switch scan test”. Inspect the switch’s wiring harness. 5. Replace the engine controller board. |
| Error code: | EC |
| Display: | Unable to print EC |
| Description: | ADF jam |
| Causes: | Harness connection failure of fan motor. Fan motor failure. Main PCB failure. |
| Remedy: | 1 Harness connection failure of fan motor Check the harness connection of the fan motor, and reconnect it. 2 Fan motor failure Replace the fan motor. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | ED |
| Display: | Touchscreen Init. Failed |
| Description: | ADF jam |
| Causes: | . Data readout error on the flash ROM |
| Remedy: | Developer Motor Are the connectors connect with the Developer Motor properly? No Connect properly. Control PCB (PW10620) Enter the Service Mode and select the Manual Charging Test of the Function Checking Mode. (Refer to the page 8-24.) 1. Does the voltage between the CN106-4 (+) and CN106-6 (-) on the Control PCB (PW10620) change to about 6V to 0V when the Developer Motor rotates? 2. Is the voltage between CN211-4 (+) and CN211-1 (-) on the Control PCB (PW10620) about 24V during the Ready condition? No Replace the Control PCB (PW10620) with the new one. Developer Motor Motor Control PCB Replace the Developer Motor or the Motor Control PCB with the new one. |
| Error code: | F0 |
| Display: | SVC F0 ERROR |
| Description: | The communication ended because of a WDT due to an overrun of the software. |
| Causes: | Defective main controller PWB. Defective operator panel PWB. Defective mainengine controllers relay PWB. Defective engine controller PWB . Defective harness between engine controller PWB and operator panel PWB, or poor contact of the connector terminals. |
| Remedy: | Attempt the communication again. If the error occurs frequently, perform a memory clear (except user area.) |
| Error code: | F8 |
| Display: | Unable to Print F8 |
| Description: | No power to collator |
| Causes: | Battery harness connection failure. Battery exhausted. Main PCB failure. |
| Remedy: | 1 Battery harness connection failure Reconnect the battery harness. 2 Battery exhausted Replace the battery. 3 Main PCB failure Replace the main PCB ASSY. |
| Error code: | FE |
| Display: | Unable to print FE |
| Description: | ROM data acquisition error. |
| Causes: | 1 Harness connection failure of registration mark sensor holder ASSY. 2 Harness connection failure of shutter solenoid. 3 Registration mark sensor holder ASSY failure. 4 High-voltage power supply PCB failure. 5 Main PCB failure. |
| Remedy: | 1 Program malfunctioning Re-load the firmware. 2 Main PCB defective Replace the Main PCB ASSY. |
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