OKI proColor C910
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Коды ошибок
001
002 ... 007
025
030
031
037
040
041
042 ... 045
048
049
050
051
052
060
062
063
070
072
073 ... 075
081
096
097
104
105
106
111 ... 117
121
123
124
125
126
128
131 ... 134
140 ... 142
144 ... 147
150 ... 153
154
155
160 ... 163
167
168
169
170 ... 175
172 ... 176
173 ... 177
179
180 ... 186
187
188
189
190
200, 201, 202
203, 204, 207, 213
209
230
231
240 ... 245
247, 248
250
251
910 ... 914
917
918
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
940
983
F0C, F0D, FFE, FFF
Описание
| Error code: | 001 |
| Display: | Service Call 001: Error |
| Description: | Leading edge of the recording paper fails to reach the Timing Sensor. (1st Cassette) |
| Causes: | Recording paper jam. Timing Sensor abnormal. |
| Remedy: | Is the error display reproducible? Power OFF/ON Replace CU PCB. (Must replace EEPROM) |
| Error code: | 002 ... 007 |
| Display: | Service Call Power off/on nnn: Fatal Error PC: nnnnnnnn LR: nnnnnnnn FR: nnnnnnnn 002: Error to 007: Error |
| Description: | This stems from a variety of causes.For analyzing causes, record three numbers (called program counting value) indicated below LCD column and a printer firmware version. |
| Causes: | Does this error message reappear? |
| Remedy: | Record three digital numbers below LCD column. Restart with OFF/ON? Does an error occur in a particular print data? Is the error display reproducible? Is the error display reproducible? Is the error display reproducible? Notify three digital numbers below LCD column and F/W version. Check if it occurs depending on a print data. Request for print data investigation. Change RAM DIMM or ROM DIMM. Replace CU PCB. (Must replace EEPROM) Initialize EEPROM. Re-execute Network setup, such as user setup etc. for use. Change the printer. |
| Error code: | 025 |
| Display: | Service Call 025: Error |
| Description: | CU Font ROM Hash Error1 Detected a Font Data hash check error. |
| Causes: | Detected a Font ROM_DIMM hash check error. (Japan Model only) |
| Remedy: | Detected a Font Data hash check error. (Japan Model only) Replace CU PCB. (Must replace EEPROM) |
| Error code: | 030 |
| Display: | Service Call 030: Error |
| Description: | CU Slot1 DIMM RAM Check Error |
| Causes: | Is subject RAM DIMM set properly? Is error recovered by replacing subject ROM DIMM? |
| Remedy: | Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM) |
| Error code: | 031 |
| Display: | Service Call 031: Error |
| Description: | CU Slot2 DIMM RAM Check Error |
| Causes: | Is subject RAM DIMM set properly? Is error recovered by replacing subject ROM DIMM? |
| Remedy: | Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM) |
| Error code: | 037 |
| Display: | Service Call 037: Error |
| Description: | Slot3 RAM Spec Error. The CU RAM Slot3 DIMM specification is notsupported. |
| Causes: | Is RAM DIMM genuine? Is subject RAM DIMM gap setting proper? Is error recovered by replacing subject ROM DIMM? |
| Remedy: | Use genuine RAM DIMM. Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM) |
| Error code: | 040 |
| Display: | Service Call 040: Error |
| Description: | CU EEPROM Error |
| Causes: | Is error recovered by replacing EEPROM on CU board? |
| Remedy: | Replace EEPROM. (Recover user environment.) Replace TIG board. (Replace EEPROM) |
| Error code: | 041 |
| Display: | Service Call 041: Error |
| Description: | CU Flash Error Flash ROM error on CU board. |
| Causes: | Does error display reappear? |
| Remedy: | Replace TIG board. (Replace EEPROM.) |
| Error code: | 042 ... 045 |
| Display: | Service Call 042: Error to 045: Error |
| Description: | CU PCB flash ROM error Flash File System Error Failed to access flash memory that is surface-mounted on CU PCB. |
| Causes: | Access to the Flash ROM directly mounted on the CU PCB failed. |
| Remedy: | Failed to access flash memory that is surface-mounted on CU PCB. Replace CU PCB (Must replace EEPROM) |
| Error code: | 048 |
| Display: | Service Call 048: Error |
| Description: | CU ROM for PS+PCL was set in Non-PS device. |
| Causes: | Is proper program ROM set? |
| Remedy: | Replace program ROM DIMM. Replace with proper program ROM DIMM. |
| Error code: | 049 |
| Display: | Service Call 049: Error |
| Description: | CU type mismatch CU ROM does not match with the device. |
| Causes: | Is proper program ROM set? |
| Remedy: | Replace program ROM DIMM. Replace with proper program ROM DIMM. |
| Error code: | 050 |
| Display: | Service Call 050: Error |
| Description: | Operater Panel Error |
| Causes: | Does error display reappear? |
| Remedy: | Refer to no LCD display flow chart. |
| Error code: | 051 |
| Display: | Service Call 051: Error |
| Description: | CU Fan Error Abnormal CPU cooling fan on CU board. |
| Causes: | Is connector set properly on CU board? Is error recovered by replacing fan? |
| Remedy: | Connect properly. Replace fan. Replace TIG board. (Replace EEPROM.) |
| Error code: | 052 |
| Display: | Power Off/on 052: Error |
| Description: | Image Processor Driver Error |
| Causes: | Does this error message reappear? |
| Remedy: | Is the error display reproducible? Power OFF/ON Replace CU PCB. (Replace EEPROM) |
| Error code: | 060 |
| Display: | Power Off/on 060: Error |
| Description: | Printer Cover is open. |
| Causes: | Cover is not firmly closed. Connectors are not firmly connected. |
| Remedy: | Is the error display reproducible? Power OFF/ON Replace CU PCB. (Replace EEPROM) |
| Error code: | 062 |
| Display: | Power Off/on 062: Error |
| Description: | USB Drive Error |
| Causes: | Is the error display reproducible? Is the Network PCB properly mounted? |
| Remedy: | Is the error display reproducible? Is the Network PCB properly mounted? Power OFF/ON Replace CU PCB. (Replace EEPROM) |
| Error code: | 063 |
| Display: | Service Call 063: Error |
| Description: | Network comm. Error Abnormal H/W I/F between CU-NIC. |
| Causes: | Is network board set properly? Is error recovered by replacing network board? |
| Remedy: | Set properly. Replace Network. Replace TIG board. (Replace EEPROM.) |
| Error code: | 070 |
| Display: | Service Call 070: Error |
| Description: | CANT_HAPPEN PS firmware fault detected. |
| Causes: | Confirm that error is recovered by turning power OFF/ON. |
| Remedy: | Replace TIG board. (Replace EEPROM.) |
| Error code: | 072 |
| Display: | Service Call 072: Error |
| Description: | Engine communication error I/F error between PU-CU. |
| Causes: | Is CU assembly set properly? Is error recovered by replacing TIG board? |
| Remedy: | Set properly. Replace TIG board. (Replace EEPROM.) Replace PU board. |
| Error code: | 073 ... 075 |
| Display: | Power Off/on 073: Error to 075: Error |
| Description: | Video overrun detect |
| Causes: | Is the CU Assy properly mounted? Does replacement of the CU PCB correct the problem? |
| Remedy: | Is the CU Assy properly mounted? Does replacement of the CU PCB correct the problem? Properly mount Replace CU PCB. (Must replace EEPROM) |
| Error code: | 081 |
| Display: | Service Call 081: Error |
| Description: | Parameter Match Check Error |
| Remedy: | Normal Read/Write not possible with EEPROM or Flash. If the condition does not change replace CU PCB. |
| Error code: | 096 |
| Display: | Service Call 096: Error |
| Description: | Finisher Unrestorable Error |
| Causes: | Is the error display reproducible? |
| Remedy: | Is the error display reproducible? If turning OFF and ON the power again does not correct the problem, maintenance by a servicing personnel is necessary. |
| Error code: | 097 |
| Display: | Service Call 097: Error |
| Description: | Inverter power supply Error |
| Causes: | Is the error display reproducible? |
| Remedy: | Is the error display reproducible? If turning OFF and ON the power again does not correct the problem, maintenance by a servicing personnel is necessary. |
| Error code: | 104 |
| Display: | Service Call 104: Error |
| Description: | Developer Motor Failure The Developer Motor rotation signal indicates that the motor is no longer operational. |
| Causes: | • Developer Drive Assembly, PL8.1.1 • Engine Control Board, PL9.1.16 • Interlock Switch, PL9.1.11 • FAN/PHD/MOT Harness, PL10.1.9 |
| Remedy: | 1 Check the Developer Drive Assembly for damage. Are any parts of the Developer Drive Assembly damaged or excessively worn? Replace the Developer Drive Assy. Go to Step 2. 2 Check the Developer Motor connection. Is P/J491 connected to the harness? Go to Step 3. Reconnect the Developer Motor. 3 Test the Developer Motor. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Developer Motor test. Does the motor operate? Go to Step 5. Go to Step 4. 4 Check for +24 V to the Developer Motor. Is the +24 V across P/J491-1 <=> P/J 481-5? Go to Step 6. Go to Step 5. 5 Test the Interlock Switch. Run the Service Diagnostics Interlock Switch test. Does the switch function correctly? Go to Step 6. Replace the Interlock Switch. 6 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J48 and P/J491. 2. Check continuity between J48 <=> J491. Replace the Engine Control Board. Replace the FAN/PHD/MOT Harness. |
| Error code: | 105 |
| Display: | Service Call 105: Error |
| Description: | Main Motor Failure The Main Motor rotation signal indicates that the motor is no longer operational. |
| Causes: | • Main Drive Assembly, PL8.1.2 • Engine Control Board, PL9.1.16 • FAN/PHD/MOT Harness, PL10.1.9 |
| Remedy: | 1 Check the Main Drive Assembly for damage. Are any parts damaged? Replace the Main Drive Assembly. Go to Step 2. 2 Check the Main Motor connection. Is P/J481 connected to the harness? Go to Step 3. Reconnect the Main Motor. 3 Test the Main Motor. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Main Motor test. Does the motor operate? Go to Step 5. Go to Step 4. 4 Check for +24 V to the Main Motor. Is there +24 V across P/J481-10 <=> P/J 481-8? Go to Step 6. Go to Step 5. 5 Test the Interlock Switch. Run the Service Diagnostics Interlock Switch test. Does the switch function correctly? Go to Step 6. Replace the Interlock Switch. 6 Check all pins on the FAN/PHD/MOT Harness, PL10.1.9 for continuity. 1. Disconnect P/J48 and P/J481. 2. Check continuity between J48 <=> J481. Replace the Engine Control Board. Replace the FAN/PHD/MOT Harness. |
| Error code: | 106 |
| Display: | Service Call 106: Error |
| Description: | Motor Failure One of the primary drive motors has failed. |
| Causes: | • Main Drive Assembly, PL8.1.2 • Developer Drive Assembly, PL8.1.1 • Fuser Drive Assembly, PL5.2.25 • Engine Control Board, PL9.1.16 • Interlock Switch, PL9.1.11 |
| Remedy: | 1 Check the motors. Run the Service Diagnostics motor tests to determine the failed part. Is the failed part the Main Drive Motor? Go to. Test the Fuser Motor. 2 Is the failed part the Fuser Drive Motor? Go to. Test the Developer Motor. 3 Is the failed part the Developer Drive Motor? Go to. Replace the Engine Control Board. |
| Error code: | 111 ... 117 |
| Display: | Service Call 111: Error to 117: Error |
| Description: | An optional unit for another model was detected. 111: Duplex unit 112: 2nd Tray 113: 3rd Tray 114: 4thTray 115: 5th Tray 116: Finisher 117: Inverter |
| Causes: | Is the proper optional unit for that model mounted? |
| Remedy: | Is the proper optional unit for that model mounted? Mount the proper optional unit. Check the connection. Then turn ON the power again. Replace the unit if operations is not restored. |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 123 |
| Display: | Service Call 123: Error |
| Description: | Finisher Set Clamp Failure, Code 123 The set clamp home sensor did not turn on within 2 seconds after the set clamp started operation. |
| Causes: | • Set Clamp Solenoid • Finisher Control Board |
| Remedy: | 1 1. Check the Set Clamp home sensor in diagnostics. 2. Does the value change from H to L while rotating the actuator? Go to step 2. Use the transmissive Sensor procedure to diagnose and repair the sensor. 2 Does the solenoid energize when running the Set Clamp Paddle test in diagnostics? Go to step 3. Go to step 4. 3 1. Run the Eject Forward Test and then the Eject Release Test in diagnostics. 2. Does the set clamp paddle turn once? Replace the finisher control board. Go to step 4. 4 Is +24 VDC present at P848A-10? Go to step 5. Go to step 6. 5 Is +24 VDC present at P848A-11? Replace the finisher control board. Replace the set clamp solenoid. 6 Is +24 VDC present at test point 9 on the finisher control board? Replace the finisher control board. Troubleshoot and repair the +24 VDC interlock circuit. |
| Error code: | 124 |
| Display: | Service Call 124: Error |
| Description: | Finisher Communication Failure, Code 124 |
| Remedy: | There are no diagnostic routines for problems involving serial communications. It is recommended that you address the following assemblies in this order: • Finisher Control Board • Engine Control Board • Perform continuity checks on any wiring harnesses involved. |
| Error code: | 125 |
| Display: | Service Call 125: Error |
| Description: | Finisher Staple Mode Logic Failure, Code 125 |
| Remedy: | There are no diagnostic routines for problems involving serial communications. It is recommended that you address the following assemblies in this order: • Stapler Assembly • Engine Control Board • Perform continuity checks on any wiring harnesses involved. |
| Error code: | 126 |
| Display: | Turn power OFF and wait 126: Dew error |
| Description: | Fuser Error |
| Causes: | Sensor dew error detected. |
| Remedy: | Fuser open thermistor hot roll |
| Error code: | 128 |
| Display: | Service Call 128: Error |
| Description: | Fuser Error |
| Causes: | • Scanner motor defective • Overload on scanner mechanism • PSU-Eb board defective • MCU board defective (scanner motor control unit) |
| Remedy: | Fuser under temperature in standby - hot roll |
| Error code: | 131 ... 134 |
| Display: | Service Call 131: Y Head 132: M Head 133: C Head 134: K Head |
| Description: | After turning ON the power or when cover is closed, the sensor detects that the unit is missing. |
| Remedy: | 1) Is an Error message displayed? 2) Is the LED head properly mounted? 3) Does the Error take place again? Check the LED head unit. Turn ON power again. Replace the LED head Assy. |
| Error code: | 140 ... 142 |
| Display: | Service Call 140: Y 141: M 142: Error |
| Description: | Color ID up/down error is detected. |
| Causes: | 1) Is an Error message displayed? 2) Does the Error take place again? |
| Remedy: | 1) Is an Error message displayed? 2) Does the Error take place again? Turn ON power again. Confirm that the Y, M, and C ID units are in position, and reboot. |
| Error code: | 144 ... 147 |
| Display: | Service Call 144: Y ID 145: M ID 146: C ID 147: K ID |
| Description: | This is indicated when the toner feed switch error or the toner lock-lever-open error occurs repeatedly when new toner is used. |
| Causes: | 1) Is the toner lock-lever-open error indicated? 2) Does the problem persist even if the ID units are replaced? |
| Remedy: | 1) Is the toner lock-lever-open error indicated? 2) Does the problem persist even if the ID units are replaced? Confirm that the lever is in position. Replace the toner feed unit. Replace the ID units. |
| Error code: | 150 ... 153 |
| Display: | Service Call 150: Y 151: M 152: C 153: K |
| Description: | When a fuse could not be disconnected in the ID unit. |
| Causes: | Is ID unit set properly? |
| Remedy: | Check cable connections and replace engine board. |
| Error code: | 154 |
| Display: | Service Call 154: Error |
| Description: | Jam at Registration Roller: Jam RR The Registration Sensor indicates that paper did not reach the sensor on time or that paper remains in the Registration Chute. |
| Causes: | • Registration Sensor, PL4.1.3 • Registration Sensor Actuator, PL4.1.1 • Registration Roller Assembly, PL4.2.1 |
| Remedy: | 1 Check the following for damage. • Registration Sensor Actuator, PL4.1.1 • Registration Roller Assembly, PL4.2.1 Is there any damage? Clean or replace as needed. Go to Step 2. 2 Test the Registration Sensor. Run the Service Diagnostics Registration Sensor test. Does the sensor function correctly? Go to Step 6. Go to Step 3. 3 Check the Registration Sensor connection. Is the Registration Sensor connected to the harness? Go to Step 4. Reconnect. 4 Check all pins on the REGISNS Harness PL 4.1.4 for continuity. 1. Disconnect P/J181 and P/J18. 2. Check continuity between J181 <=> J18. Go to Step 5. Replace the Registration Sensor Harness. 5 Check the Registration Sensor signal. Block the Registration Sensor. Verify the voltage between P/J18-3 <=> P/J18-2 on the Engine Control Board is 0 VDC. Go to Step 6. Replace the Registration Sensor. 6 Test the Registration Clutch. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Registration Clutch test. Does the clutch function correctly? Go to Step 8. Go to Step 7. 7 Check the Registration Clutch resistance. Disconnect connector P/J192. Is the resistance between J192-1 <=> J192-2 less than 200ƒ¶? Go to Step 8. Replace the Registration Clutch (Part of the Registration Roller Assembly) 8 Check for +24 V to the Registration Clutch. 1. Disconnect P/J192. 2. Close the Interlock Switch while testing. Is there +24 V across P192-3 <=> ground? Replace the Registration Chute. Replace the Engine Control Board. |
| Error code: | 155 |
| Display: | Service Call 155: Error |
| Description: | Misfeed at Tray 1 (MPT): Jam T1 Paper fed from Tray 1 (MPT) did not reach the Registration Sensor on time. |
| Causes: | • Feed Roller Assembly MPT, PL5.3.20 • Interlock Switch, PL9.1.11 • Registration Sensor, PL4.1.3 • Feed Solenoid, PL5.3.9 • Registration Roller Assembly, PL4.2.1 • Main Drive Assembly, PL8.1.2 |
| Remedy: | 1 Check the following for evidence of fault or damage: • Feed Roller Assembly MPT, PL5.3.20 • Tray 1 (MPT) • Registration Sensor, PL4.1.3 • Main Drive Assembly, PL8.1.2 Remove any foreign objects or paper debris from the paper path. Is there any damage? Replace any damaged or excessively worn parts. Go to Step 2. 2 Test the Registration Sensor. Run the Service Diagnostics Registration Sensor test. Does the sensor function correctly? Go to Step 6. Go to Step 3. 3 Check the Registration Sensor connection. Is the Registration Sensor connected to the harness? Go to Step 4. Connect the sensor. 4 Check all pins of the REGISNR Harness PL4.1.4 for continuity. 1. Disconnect P/J181 and P/J18. 2. Check continuity between J181 <=> J18. Go to Step 5. Replace the Registration Sensor Harness. 5 Check the Registration Sensor signal. Block the Registration Sensor. Verify the voltage between P/J18-3 <=> P/J18-2 on the Engine Control Board is 0 VDC. Replace Registration Sensor. Go to Step 6. 6 If possible, print a Test Print from Tray 1 (MPT). Does the Main Motor function properly? Go to Step 16 Go to Step 7 7 Test the Main Drive Assembly. Run the Service Diagnostics Main Motor test. Does the Main Motor turn? Replace the Engine Control Board. Go to Step 8. 8 Check for +24 V to the Main Drive Motor 1. Disconnect P/J481. 2. Close the Interlock Switch while testing. Is there +24 V across J481-10 <=> J481-8? Go to Step 12. Go to Step 9. 9 Test the Interlock Switch. Run the Service Diagnostics Interlock Switch test. Does the Interlock Switch function correctly? Go to Step 11. Go to Step 10. 10 Check for +5 V to the Interlock Switch Disconnect P/J161. Is there +5 V across P161-1 <=> P161-2? Replace the LVPS. Replace the Interlock Switch. 11 Check FAN/PHD/MOT Harness continuity. 1. Disconnect P/J48 and P/J481. 2. Check continuity between J48 <=> J481 Replace Main Drive Motor Replace FAN/ PHD/MOT Harness. 12 Check Turn Roller function. 1. Perform Steps 1 ~ 3 on. 2. Open and close the front door. 3. Observe the Turn Roller. Does the Turn Roller turn while the machine is warming up? Go to Step 16. Go to Step 13. 13 Test the Turn Clutch. 1. Run the Service Diagnostics Tray 1 (MPT) Turn Clutch test. 2. Close the Interlock Switch while testing. Does the Turn Clutch function normally? Check that the Clutch doesn’t slip. Check the gears for damage. Go to Step 14. 14 Check for +24 V to the Turn Clutch. 1. Disconnect P/J191. 2. Close the Interlock Switch while testing. Is there +24 V across P191-2 <=> ground? Go to Step 15. Replace the Engine Control Board. 15 Check Turn Clutch resistance. Disconnect P/J191. Is the resistance between J191-1 <=> J191-2 less than 200Ω? Go to Step 16. Replace the Turn Clutch (Part of the Registration Roller Assembly). 16 If possible, print a Test print from Tray 1 (MPT). Check the Feed Gear operation. Does the gear function normally? Check for damage or obstructions in the paper path. Go to Step 17. 17 Test the Feed Solenoid. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Tray 1 (MPT) Feed Solenoid test. Does the Feed Solenoid function normally? Check that the Feed Solenoid spring and stopper disengage correctly. Go to Step 18. 18 Check all pins on the FRONT/DUP Harness PL5.3.28 for continuity. 1. Disconnect P/J132 and P/J13. 2. Check continuity between J13 <=> P132. Go to Step 19. Replace the FRONT/DUP Harness Assembly. 19 Check Feed Solenoid resistance. Disconnect connector P/J132. Is the resistance between J132-1 <=> J132-2 less than 100Ω? Replace the Engine Control Board. Replace the Feed Solenoid. |
| Error code: | 160 ... 163 |
| Display: | Service Call 160: Y Toner 161: M Toner 162: C Toner 163: K Toner |
| Description: | Error detected by toner sensor. |
| Causes: | 1) Is error message displayed? 2) Does error reoccur? |
| Remedy: | Replace toner sensor or assembly (Y71-PWB). Same as above. |
| Error code: | 167 |
| Display: | Service Call 167: Error |
| Description: | Motor |
| Causes: | Is the error message displayed? Does this error recur? |
| Remedy: | The incorrect configuration ID. See “Web oiler fuser kit installation” on page 4-88 to set configuration ID. |
| Error code: | 168 |
| Display: | Service Call 168: Error |
| Description: | Motor |
| Causes: | Is the error message displayed? Does this error recur? |
| Remedy: | Unknown manufacture type - perform “Motor Detect” on page 3-18. If you do not find the problem after performing the test, call your next level support. |
| Error code: | 169 |
| Display: | Service Call 169: Error |
| Description: | Motor |
| Causes: | Is the error message displayed? Does this error recur? |
| Remedy: | Mirror motor lock not achieved - black - go to “Printhead diagnostics” on page 3-1. Note: Do not adjust or replace any printhead before performing checks in “Printhead diagnostics” on page 3-1. |
| Error code: | 170 ... 175 |
| Display: | Service Call 170: Error 171: Error 174: Error 175: Error |
| Description: | Short circuit in fuser thermistor or open detected (high temp. or low temp.) |
| Causes: | 1) Is error message displayed? 2) Does error reoccur? |
| Remedy: | Turn ON power again. Replace thermistor and turn power OFF. Leave aside for 30 min. |
| Error code: | 172 ... 176 |
| Display: | Service Call 172: Error 176: Error |
| Description: | Thermistor indicates High Temperature (HOT) Error. |
| Remedy: | 1) Is an Error message displayed? 2) Does the Error take place again? Turn ON power again. Leave in that state for 30 minutes then turn ON power again. |
| Error code: | 173 ... 177 |
| Display: | Service Call 173: Error 177: Error |
| Description: | Thermistor indicates Low Temperature (COLD) Error. |
| Remedy: | 1) Is an Error message displayed? 2) Does the Error take place again? Turn ON power again. Leave in that state for 30 minutes then turn ON power again. |
| Error code: | 179 |
| Display: | Service Call 179: Error |
| Description: | Fuser Mismatch (Reserved) |
| Causes: | 1) Does fuser match with model and power voltage? 2) Error reoccurs after setting fuser properly. |
| Remedy: | Set proper fuser. Check if fuser is set properly. Replace fuser. |
| Error code: | 180 ... 186 |
| Display: | Service Call 180: Error - 186: Error |
| Description: | Communication disability with option unit detected by engine. |
| Causes: | 1) Is error message displayed? 2) Does error reoccur? |
| Remedy: | Turn ON power again. Replace option unit. |
| Error code: | 187 |
| Display: | Service Call 187: Error |
| Description: | I/F Error,Loc: Control Panel (Reserved) |
| Causes: | Is cable properly connected to control panel? |
| Remedy: | Connect properly. Replace control panel and cable. |
| Error code: | 188 |
| Display: | Service Call 188: Error |
| Description: | Motor Driver Board Communications Error Applicable Status Code: Code 188: A Sub-CPU communications error with installed options. |
| Causes: | • Motor Driver Board, PL2.1.10 |
| Remedy: | 1 Check the connections to the Engine Control Board. Are DV0 and DV1 completely connected? Replace the Motor Driver Board. Connect the two ribbon cables. |
| Error code: | 189 |
| Display: | Service Call 189: Error |
| Description: | CIS gray balance adjustment error The adjustment error occurs during the test after adjusting the gray balance. |
| Causes: | • Defective CIS |
| Remedy: | 1. Retry the gray balance adjustment. 2. If the machine does not recover, do the following steps. • Turn off the machine. • Make sure CN210 and CN220 are connected firmly. • Turn on the machine. 3. If the machine does not recover, replace the CIS. |
| Error code: | 190 |
| Display: | Service Call 190: Error |
| Description: | System Memory Overflow |
| Remedy: | System Memory Overflow Power OFF/ON Replace CU PCB. (Replace EEPROM) |
| Error code: | 200, 201, 202 |
| Display: | Service Call 200: Error to 202: Error |
| Description: | PU Firm Download Error Error occurred when downloading PU firmware. |
| Remedy: | Error occurred when downloading PU firmware. After turning ON the power again, try downloading again. (This process isn’t executed for regular operations, therefore, will not occur) |
| Error code: | 203, 204, 207, 213 |
| Display: | Service Call 203: Error 204: Error 207: Error to 213: Error Power Off/on nnn: p 0xFOC: Error 0xFOD: Error 0xFFE: Error 0xFFF: Error |
| Description: | CU Program Dysfunction Detected illegal process with CU program. |
| Remedy: | Detected illegal process with CU program. Yes Write down the 24 digit number displayed on the LCD panel and report it. Turn OFF the power. Then check the insertion of the CU board. Now turn ON the power again. |
| Error code: | 209 |
| Display: | Power On/off 209: DOWNLOAD ERROR |
| Description: | Custom Media Table Download Error Failed to download custom media table. |
| Remedy: | Failed to download custom media table. After turning ON the power again, try downloading again. (This process isn’t executed for regular operations, therefore, will not occur) |
| Error code: | 230 |
| Display: | Service Call 230: Error |
| Description: | Paper Jam Clear Paper Path Leave Job in Finisher area 5 |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | Primary: Paper has most likely jammed in the duplex option. Remove the duplex tray to access the jam. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “230 Paper Jam” on page 2-74. |
| Error code: | 231 |
| Display: | Service Call 231: Error |
| Description: | FGATE OFF error: Bk • The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K]. • The PFGATE ON signal still asserts when the next job starts. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 240 ... 245 |
| Display: | Service Call 240: Error to 245: Error 247: Error 248: Error |
| Description: | Engine Program Memory Error 240 :Flash-memory hardware error 241 :Duplex flash-memory error 242 :Optional tray-2 flash-memory error 243:Optional tray-3 flash-memory error 244 :Optional tray-4 flash-memory error 245 :Optional tray-5 flash-memory error 247 :Sub-CPU flash-memory error 248 :Inverter flash-memory error |
| Remedy: | If the error still occurs after rebooting, replace the circuit board of the relevant unit. |
| Error code: | 247, 248 |
| Display: | Service Call 240: Error to 245: Error 247: Error 248: Error |
| Description: | Engine Program Memory Error 240 :Flash-memory hardware error 241 :Duplex flash-memory error 242 :Optional tray-2 flash-memory error 243:Optional tray-3 flash-memory error 244 :Optional tray-4 flash-memory error 245 :Optional tray-5 flash-memory error 247 :Sub-CPU flash-memory error 248 :Inverter flash-memory error |
| Remedy: | If the error still occurs after rebooting, replace the circuit board of the relevant unit. |
| Error code: | 250 |
| Display: | Service Call 250: Error |
| Description: | Paper Jam Clear Paper Path Leave Job in Finisher area 5 |
| Causes: | • Disconnected or defective harness to synchronizing detector for start position • Defective laser synchronizing detector for start position • Defective LDB |
| Remedy: | Primary: Paper is jammed in the MPF. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “250 Paper Jam” on page 2-78. |
| Error code: | 251 |
| Display: | SVC 251 ERROR |
| Description: | DMA circuit cut-in error |
| Causes: | • Disconnected or defective harness to synchronizing detector for start position • Defective laser synchronizing detector for start position • Defective LDB |
| Remedy: | Replace the Controller board. |
| Error code: | 910 ... 914 |
| Display: | Power Off/on 910: Error to 914: Error |
| Description: | 910 B External controller error 1 911 B External controller error 2 912 B External controller error 3 913 B External controller error 4 914 B External controller error 5 The external controller alerted the machine about an error. |
| Causes: | • Refer to the instructions for the external controller |
| Error code: | 917 |
| Display: | Power Off/on 917: Error |
| Description: | Error in the Transfer Unit Belt Applicable Status Code: Code 917: The Transfer Belt Rotation Sensor indicates a belt error. |
| Causes: | • Transfer Unit, PL1.1.20 • Transfer Unit Motor, PL2.1.86 • Belt Rotation Sensor, PL2.1.146 |
| Remedy: | 1 Test the Belt Rotation Sensor. Run the Service Diagnostics Belt Hole IC test. Does the sensor function correctly? Go to Step 2. Replace the sensor (8-91). If the error persists, go to Step 3. 2 Test the Transfer Unit Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Transfer Belt Motor test. Does the motor operate? Replace the Transfer Unit. If the error persists, go to Step 3. Replace the motor. If the error persists, go to Step 3. 3 Check all pins on the HALL1 Harness for continuity. Disconnect HALL1 and P/J310 Is the harness conductive? Replace the Motor Driver Board.If the error persists, go to Step 4. Replace the HALL1 Harness. 4 Check all pins of the DRV0 harness for continuity. Disconnect the DRV0 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV0 Harness. |
| Error code: | 918 |
| Display: | Power Off/on 918: Error |
| Description: | Duplex Unit Fan Failure The Duplex Fan rotation signal indicates the Duplex Fan has stopped rotating. Applicable Status Code: Code 918: The Duplex Fan has failed. |
| Causes: | • Duplex Unit Fan • Duplex Unit Control Board • Duplex Unit |
| Remedy: | 1 Check the Duplex Unit connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Test the Duplex Unit Fan. Run the Service Diagnostics Duplex Fan test. Does the Fan function correctly? Go to Step 3. Replace the Duplex Unit. If the error persists, go to Step 3. 3 Check all pins on the DUPLEX Harness for continuity. Disconnect the DUPLEX Harness. Is the DUPLEX Harness conductive? Replace the Motor Driver Board. If the error persists, go to Step 4. Replace the DUPLEX Harness. 4 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 919 |
| Display: | Power Off/on 919: Error |
| Description: | Power Supply Fan Error |
| Causes: | • Controller RW3600 power outtage • Controller RW3600 rebooted • Connection to Controller RW3600 loose |
| Remedy: | 1 Is CN17 on the printer controller board properly connected? Go to step 2. Connect CN17. 2 Is CN6 on the CK2 daughter board properly connected? Go to step 3. Connect CN6. 3 Is +24 V present between pins 1 and 3 of connector CN6 on the CK2 daughter board? Replace the power supply fan. Replace the printer controller board. 4 Did either exchange solve the problem? Problem solved. Replace the CK2 daughter board. |
| Error code: | 920 |
| Display: | Power Off/on 920: Error |
| Description: | Fuser Error |
| Causes: | • Software defective • Turn the machine power off/on, or change the controller firmware • Insufficient memory |
| Remedy: | Indicates that the fuser is below temperature when printing. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 921 |
| Display: | Power Off/on 921: Error |
| Description: | Fuser Error |
| Causes: | • The font is not on the SD card |
| Remedy: | Indicates that the fuser is below standby temperature when the printer is idle. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 922 |
| Display: | Power Off/on 922: Error |
| Description: | Fuser Error |
| Causes: | • IMB defective • BiCU defective • Poor connection between BiCU and IMB |
| Remedy: | Fuser failed to reach standby temperature. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 923 |
| Display: | Power Off/on 923: Error |
| Description: | Fuser Error |
| Remedy: | Fuser is too hot during printing or when printer is idle. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 924 |
| Display: | Power Off/on 924: Error |
| Description: | Fuser Error |
| Causes: | • Non-supported DRAM connected • Poor connection between IMB and optional DRAM • Optional DRAM defective • IMB defective • BiCU defective |
| Remedy: | An open circuit has been detected in the Fuser Thermistor Circuit. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 925 |
| Display: | Power Off/on 925: Error |
| Description: | Fuser Error |
| Causes: | Defective HDD. Hard disk data inconsistencies due to power interruption during writing to the hard disk. Defective software. |
| Remedy: | Wrong fuser lamp installed. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 926 |
| Display: | Power Off/on 926: Error |
| Description: | Fan Stalled |
| Causes: | • Poor connection between optional DRAM and IMB • Optional DRAM defective • IMB defective • BiCU defective |
| Remedy: | VTB fan |
| Error code: | 927 |
| Display: | Power Off/on 927: Error |
| Description: | Fan stalled |
| Causes: | 24 V of power is not supplied to tray 5 properly. |
| Remedy: | This is an indication that a printer fan has stalled. 1 Main fan Manually spin the fan and check that it rotates freely. Check the cable connection to the system board, J7 for correct installation. 2 Main fan to system board cable Check the continuity of the cable. If incorrect, replace the cable. 3 Error code 927 (fan runs) Check the voltage at J7-1 on the system board. The voltage measures +5 V dc (static) 0 V dc (fan running). If incorrect, replace the main fan. If this does not fix the problem, replace the system board. 4 Error code 927 (fan not running) Check the voltage at J7-3 on the system board. The voltages are: • +22 V dc to +24 V dc (printer and fan running) • +12 V dc to +15 V dc (printer not running—fan running about half speed). If incorrect, replace the system board. If this does not fix the problem, replace the main fan. |
| Error code: | 928 |
| Display: | Power Off/on 928: Error |
| Description: | Failure in the Fuser Motor The Fuser Motor has stopped rotating. Applicable Status Code: Code 928: The Fuser Motor has failed. |
| Causes: | • Fuser Motor, PL2.1.9 • Motor Driver Board, PL2.1.10 • Engine Control Board, PL1.1.4 |
| Remedy: | 1 Test the Fuser Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Fuser Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Fuser Motor. Is the +24 V across DCHEAT- 3 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is the +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is the +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 929 |
| Display: | Power Off/on 929: Error |
| Description: | Failure in the Waste Toner Motor The Waste Toner Motor has stopped rotating. Applicable Status Code: Code 929: The Waste Toner Motor has failed. |
| Causes: | • Waste Toner Motor, PL7.1.3 • Motor Driver Board, PL2.1.10 • Engine Control Boar d, PL1.1.4 |
| Remedy: | 1 Test the Waste Toner Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Waste Toner Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Waste Toner Motor. Is the +24 V across WTDC- 3 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is the +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is the +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 930 |
| Display: | Power Off/on 930: Error |
| Description: | Motor Driver Board Clock Frequency Error The Sub-CPU clock frequency on the Motor Driver Board is inaccurate. Applicable Status Code: Code 930: The Sub-CPU clock frequency is inaccurate. |
| Causes: | • Motor Driver Board, PL2.1.10 • Engine Control Board, PL1.1.4 |
| Remedy: | 1 Check the Motor Driver Board connection. Is DRV0 harness damaged or disconnected or? Replace the harness. Go to Step 2. 2 Check all pins of the DRV0 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Motor Driver Board. If the error persists, replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 931 |
| Display: | Power Off/on 931: Error |
| Description: | Duplex Unit Clock Frequency Error The clock frequency for the Duplex Unit Control Board CPU is inaccurate. Applicable Status Code: Code 931: The Duplex Unit’s CPU clock frequency is inaccurate. |
| Causes: | • Motor Driver Board, PL2.1.10 • Duplex Unit, PL16.1.1A |
| Remedy: | 1 Check the Duplex Unit connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Check all pins on the DUPLEX Harness for continuity. Disconnect the DUPLEX Harness. Is the DUPLEX Harness conductive? Replace the Duplex Unit. If the error persists, go to Step 3. Replace the DUPLEX Harness. 3 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 932 |
| Display: | Power Off/on 932: Error |
| Description: | Finisher Inverter Clock Frequency Error The clock frequency for the Inverter Control Board CPU is inaccurate. Applicable Status Code: Code 932: The Inverter’s CPU clock frequency is inaccurate. |
| Causes: | • Inverter Control Board • Engine Control Board, PL1.1.4 |
| Remedy: | 1 Check the Option connection. Is the Option connection from the Inverter to the Printer damaged or disconnected? Reconnect or replace the cable. Go to Step 2. 2 Check all pins on the Option Harness for continuity. Disconnect OPTIF from the Engine Control Board and the Option connector. Is the harness conductive? Go to Step 3. Replace the Option harness. 3 Check the Inverter Control Board POWER connection. Is POWER disconnected or damaged? Replace or reconnect the harness. Replace the Inverter Control Board. If the error persists, replace the Engine Control Board. |
| Error code: | 933 |
| Display: | Power Off/on 933: Error |
| Description: | Black Printhead Error |
| Remedy: | 1 Check to ensure that the cables between the LED printhead and the printhead controller board as well as the cables between the printhead controller board and the printer controller board are properly connected. Are they properly connected? Go to step 2. Properly connect the cables. 2 Replace the LED printhead for the affected color. Did this resolve the problem? Problem solved. Replace the printhead controller board, and go to step 3. 3 Did replacement of the printhead controller board resolve the problem? Problem solved. Replace the printer controller board. |
| Error code: | 934 |
| Display: | Power Off/on 934: Error |
| Description: | Color Drum Sensor Error |
| Remedy: | 1 Clean the color drum sensor LED. Did this fix the problem? Problem solved. Go to step 2 2 Swap the yellow photo developer with a different color photo developer. Did this fix the problem? Replace the photo developer that called the error. Go to step 3. 3 Is connector CN2 on the printer controller board connected properly? Replace the sub frame assembly. Plug the connector in securely. 4 Did replacing the sub frame fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 935 |
| Display: | Power Off/on 935: Error |
| Description: | Black Drum Sensor Error |
| Remedy: | 1 Clean the black drum sensor LED. Did this fix the problem? Problem solved. Go to step 2 2 Swap the black photo developer with a different color photo developer. Did this fix the problem? Replace the photo developer that called the error. Go to step 3. 3 Is connector CN2 on the printer controller board connected properly? Replace the sub frame assembly. Plug the connector in securely. 4 Did replacing the sub frame fix the problem? Problem solved. Replace the printer controller board |
| Error code: | 936 |
| Display: | Power Off/on 936: Error |
| Description: | Transport motor initial lock failure |
| Causes: | The tray-5 CPU clock frequency is not correct. Does the error still occur? |
| Remedy: | Indicates a problem with the main drive motor or a jam occurred during the motor ramp-up to speed. |
| Error code: | 940 |
| Display: | Power Off/on 940: Error |
| Description: | Waste Toner Transfer Error The Waste Toner Auger Rotation Sensor indicates that the Waste Toner Auger has stopped rotating. Applicable Status Code: Code 940: The Waste Toner Auger has failed. |
| Causes: | • Waste Toner Auger Rotation Sensor • Waste Toner Auger Assembly • Waste Toner Motor |
| Remedy: | 1 Check the following for evidence of fault or damage: • Waste Toner Manifold • Waste Toner Auger Rotation Sensor • HALLDCT Harness Is there any damage or debris? Replace any damaged parts. Go to Step 2. 2 Test the Waste Toner Auger Rotation Sensor. Run the Service Diagnostics Waste Toner Hole IC test using a magnetic source to actuate the Hall-effect sensor. Does the sensor function correctly? Go to Step 3. Replace the sensor. If the error persists, go to Step 6. 3 Check the Waste Toner Manifold Auger drive. With the Basket Assembly closed, rotate the Waste Toner Motor. Does the Auger rotate? Go to Step 4. Replace the Waste Toner Gear Assembly PL2.1.41. 4 Test the Waste Toner Motor. Run the Service Diagnostics Waste Motor test. Does the motor rotate? Go to Step 7. Replace the motor. If the error persists, go to Step 5. 5 Check all pins of the WTDC Harness for continuity. Disconnect WTDC and P/J50. Is the harness conductive? Replace the Motor Driver Board. Replace the harness. 6 Check all pins of the HALLDCT Harness for continuity. Disconnect HALLDCT and P/J320. Is the harness conductive? Replace the Motor Driver Board. Replace the harness. 7 Check all pins of the DRV0 Harness for continuity. Disconnect DRV0. Is the harness conductive? Replace the Motor Driver Board. If the error persists, replace the Engine Control Board. Replace the harness. |
| Error code: | 983 |
| Display: | Power Off/on 983: Error |
| Description: | <device> |
| Causes: | Is more than one toner cartridge of the same color installed? |
| Remedy: | Invalid command received by the specified device. |
| Error code: | F0C, F0D, FFE, FFF |
| Display: | Service Call 203: Error 204: Error 207: Error to 213: Error Power Off/on nnn: p 0xFOC: Error 0xFOD: Error 0xFFE: Error 0xFFF: Error |
| Description: | CU Program Dysfunction Detected illegal process with CU program. |
| Causes: | Reinstall the CU board. Is the error message displayed again? |
| Remedy: | Detected illegal process with CU program. Yes Write down the 24 digit number displayed on the LCD panel and report it. Turn OFF the power. Then check the insertion of the CU board. Now turn ON the power again. |
Парткод
Название
OKI Сборник отработанного тонера
OKI Ремень переноса изображения
OKI Печка 220V
OKI Скрепки для финишера в картриджах
OKI Блок фотобарабана желтый
OKI Блок фотобарабана пурпурный
OKI Блок фотобарабана голубой
OKI Блок фотобарабана черный
OKI Тонер-картридж желтый
OKI Тонер-картридж пурпурный
OKI Тонер-картридж голубой
OKI Тонер-картридж черный
