Ricoh Aficio 1027
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Коды ошибок
101
120
121
144
192
193
195
196
197
198
199
302
320
322
323
390
391
392
401
402
411
490
500
501
502
503
504
506
508
509
510
520
541
542
543
544
546
547
548
590
611
612
620
621
630
640
641
650
670
672
720
722
724
725
726
727
728
730
731
732
791
792
793
800
804
818
819
820
821
822
823
824
826
827
828
829
835
836
837
838
850
851
860
861
862
863
864
865
900
901
951
953
954
955
964
984
986
990
991
996
997
998
999
Описание
| Error code: | 101 |
| Description: | Replace Maintenance Kit The Printer detected an error condition that indicates the parts listed below need to be replaced. This will ensure the rated engine life of 600,000 prints is achievable. |
| Causes: | • Long-Life Maintenance Kit, 650-4360-00 |
| Remedy: | 1 Follow the procedure starting and replace all concerned parts. Have all parts outlined in the procedure been replaced? Go to the Hidden Service menu on the Control Panel and Reset the Maintenance Kit Life count. Replace all concerned parts. |
| Error code: | 120 |
| Display: | Service Call 120: Error |
| Description: | Fuser Error |
| Causes: | 1) Is fan in PU unit operating? 2) Error reoccurs after replacing fan motor. |
| Remedy: | Wrong fuser lamp - hot roll - replace the fuser assembly. See “Fuser assembly” |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 144 |
| Display: | ERROR 144 CARTRIDGE SET ! |
| Description: | Motor |
| Causes: | • SBU defective • BCU defective • Harness between SBU and IPU defective |
| Remedy: | DC motor accel stall - autocompensator motor - replace the “Autocompensator pick assembly” on page 4-24. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 192 |
| Description: | SBU auto-adjustment error During SBU auto-adjustment the detected white level was out of range. |
| Causes: | • SBU auto adjustment was not done correctly • Exposure lamp defective • SBU harness defective • Bad connection • Defect in optics system (dirty scanner mirror, mirror out of position. etc.) • Defective stabilizer board (or connector) • Incorrect start position or length for white plate scanning • Scanner HP sensor out of position |
| Error code: | 193 |
| Description: | Image transfer error The IPU board does not finish within 1 minute after the image data has been transferred to the controller board. |
| Causes: | • IPU board defective • Controller board defective • Video controller defective |
| Error code: | 195 |
| Description: | Serial Number Error |
| Causes: | The serial number stored in the memory (EGB) is not correct. |
| Remedy: | EEPROM defective EGB replaced without original EEPROM |
| Error code: | 196 |
| Description: | Replace Imaging Unit or Imaging Unit Is Near End of Life The Imaging Unit Life counter indicates the Imaging Unit is near or has reached its end of life. |
| Causes: | • Imaging Unit, PL6.1.1 • CRUM Connector, PL7.1.4 • PHD2 Harness, PL7.1.7 • FAN/PHD/MOT Harness, PL10.1.9 |
| Remedy: | 1 Check the following for evidence of fault or damage: • Imaging Unit PL6.1.1 • CRUM Connector PL7.1.4 Is there any damage? Replace any damaged parts. Go to Step 2. 2 Replace the Imaging Unit. Does the error persist? Go to Step 3. Complete 3 Check Imaging Unit CRUM connection. Are P/J710 and P/J484 connected? Go to Step 4. Reconnect the CRUM Connector. 4 Check all pins on the PHD2 Harness PL7.1.7 for continuity. 1. Disconnect P/J710 and P/J484. 2. Check continuity between J484<=>J710 Go to Step 5. Replace the PHD2 Harness. 5 Check all pins on the FAN/PHD/MOT Harness for continuity. 1. Disconnect P/J484 and P/J48. 2. Check continuity between J48 <=> P484 Replace the Engine Control Board. Replace the FAN/ PHD/MOT Harness |
| Error code: | 197 |
| Description: | DFGATE error The DFGEATE signal has already been asserted at the original scan. |
| Causes: | • ADF interface cable defective • SBCU board defective • Mismatched firmware between the SBCU board and ADF |
| Error code: | 198 |
| Description: | Memory address error The IPU board does not receive the memory address from the controller board. |
| Causes: | • Mismatched firmware between the SBCU board and controller board • Controller defective • SBCU defective • IPU board defective Note: Before you replace a board, update the firmware. This can repair the error. |
| Error code: | 199 |
| Description: | Service Reflash RIP |
| Causes: | • ADF interface cable defective • SBCU board defective • Mismatched firmware between the SBCU board and ADF |
| Remedy: | The printer has detected an invalid version of the RIP code and must be reflashed to the approved version. Contact your next level support. |
| Error code: | 302 |
| Description: | Copy cartridge (drum unit) must be replaced |
| Causes: | • Disconnected or broken high voltage cable • Defective or not installed PCU • Defective high voltage power supply |
| Remedy: | 1. Check or replace the connectors. 2. Replace the PCU for the affected colour. 3. Replace the high voltage power supply. |
| Error code: | 320 |
| Display: | Reset fuser 320: Fuser error |
| Description: | Same unit not detected upon power ON or opening cover. |
| Causes: | 1) Is error message displayed? 2) Is fuser unit set properly? 3) Does error reoccur? |
| Remedy: | Check if fuser is set properly. Reset fuser and turn ON power again. Replace fuser unit assembly. |
| Error code: | 322 |
| Description: | Synchronization error The synchronization signal was not issued within 500 ms after the LD fired while the polygon motor was turning at the prescribed number of revolutions. |
| Causes: | • Laser synchronization board connectors or harness loose, disconnected, or damaged • Laser synchronization board defective or out of position • LD drive board defective |
| Remedy: | 1. Check the harness connection of the development HVPS. 2. Replace the development HVPS. 3. Replace the development unit. |
| Error code: | 323 |
| Display: | Open/close cover 323: Paper thickness error |
| Description: | Sensor output out of range with no media. (Only for Factory Mode) |
| Causes: | 1) Are foreign objects mixed in sensor? 2) Does printer recover when detecting paper thickness by opening/closing tray? 3) Does printer recover by power OFF/ON. |
| Remedy: | Remove foreign objects. Normal. |
| Error code: | 390 |
| Display: | Check MP tray 390: Paper jam |
| Description: | Paper jam during paper feed from MT. |
| Causes: | Check for miss-fed paper around MT cassette. |
| Remedy: | Remove miss-fed paper and close cover. Check/replace MT. |
| Error code: | 391 |
| Description: | TD sensor error: Auto adjust error During automatic adjustment of the TD sensor, output voltage was less than 1.8V, or more than 4.8V during TD sensor initial setting |
| Causes: | • TD sensor connector or harness loose, broken, defective • TD sensor defective • IOB defective • Toner supply defective (confirm that the toner seal strip has been removed from toner cartridge) |
| Remedy: | 1. Check the harness or harness connection. 2. Clean the surface of the quenching lamp glass. |
| Error code: | 392 |
| Description: | Development Bias Error The development bias feedback voltage was less than 0.3 V for longer than 200 ms while the PWM duty value was more than 5% (indicating a development bias leak). |
| Causes: | • Bias terminal damaged • High voltage cable damaged, defective • CGB power pack defective |
| Error code: | 401 |
| Display: | ERROR 401 MOTOR X |
| Description: | ID Sensor Vsg Error The Vsg level was twice detected lower than 2.5 V. -or- The Vsg level was once detected higher than 4.8V. |
| Causes: | • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • CGB power pack defective |
| Error code: | 402 |
| Display: | ERROR 402 MOTOR Y |
| Description: | ID Sensor Vsp Error The Vsp level was twice detected at 0V or at more than 2.5 V. |
| Causes: | • Under the left upper cover, make sure that the hex screw of the main drum drive gear is tight • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • Development unit defective • CGB power pack defective |
| Error code: | 411 |
| Display: | SVC 411 ERROR |
| Description: | IRQ timer 1 error |
| Causes: | • ID/ MUSIC sensor shutter defective • LD sensor harness loose, broken, defective • LD unit not firing • CGB HVPS harness loose, broken, defective • CGB HVPS defective • Developer worn |
| Remedy: | Replace the Controller board. |
| Error code: | 490 |
| Display: | Set 490: No paper in MP tray (* stands for A4 B4, etc.) |
| Description: | ITB (Image Transfer Belt) Unit Set Error |
| Causes: | The TM sensor does not detect the reflection from the ITB. |
| Remedy: | • No ITB unit in the machine • Dirty TM sensor 1. Check the installation of the ITB unit. 2. Clean the TM sensor.S |
| Error code: | 500 |
| Description: | Transport/Fusing Motor Error |
| Causes: | The LOCK signal error is detected when the EGB monitors the transport/fusing motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) |
| Remedy: | • Disconnected or defective motor harness. • Motor slips due to excessive load 1. Check the harness from the transport/fusing motor. Replace it if necessary. |
| Error code: | 501 |
| Display: | Service Call 501: Error |
| Description: | Tray 1 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 502 |
| Display: | Service Call 502: Error |
| Description: | Tray 2 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 503 |
| Display: | Service Call 503: Error |
| Description: | Tray 3 must be rebuilt |
| Causes: | (A model other than D581) Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. (D581) Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 504 |
| Description: | Tray 4 must be rebuilt |
| Causes: | The 2nd tray of D580, 1st tray of D580 when D579 and D580 are attached, the bottom D579 when two units of D579 are attached, or D631 when D581 and D631 are attached. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection D581 when D579 and D581 are attached.Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 506 |
| Display: | SYSTEM HALT (*) 506 : STATION SENS |
| Description: | Bypass must be rebuilt |
| Causes: | • Paper tray unit main motor connector or harness loose, broken, defective • Motor overload due to an obstruction • Motor defective |
| Remedy: | 1. Replace the tray 3 or 4 lift motor. 2. Replace the tray 3 or 4 lift sensor. 3. Check or clear obstacles around pick-up solenoid 3 or 4. |
| Error code: | 508 |
| Description: | Replace black developer |
| Causes: | • HP sensors on the left and right side loose, disconnected, defective • Cutter motor harness damaged, defective • HP sensors defective • Cutter motor defective Note: Paper can be fed from the bypass table if the roll feeder or paper cassette is not operationg. |
| Error code: | 509 |
| Display: | SYSTEM HALT (*) 509 : HDC POSCNT |
| Description: | Replace red developer |
| Causes: | • Poor connection or defective tray 5 or 6 lift motor • Poor connection or defective tray 5 or 6 lift sensor • Remaining paper or another obstruction has stopped the tray and motor. • Pick-up solenoid 5 or 6 connector is loose. • Pick-up solenoid 5 or 6 is blocked by an obstruction. |
| Remedy: | 1. Replace the tray 5 or 6 lift motor. 2. Replace the tray 5 or 6 lift sensor. 3. Check or clear obstacles around pick-up solenoid 5 or 6. |
| Error code: | 510 |
| Display: | SYSTEM HALT (*) 510 : X ORGIN |
| Description: | Replace green developer |
| Causes: | • Tray lift motor defective or connector disconnected • Lift sensor defective or disconnected • Pick-up solenoid defective or disconnected • Paper end sensor defective |
| Remedy: | 1. Check the harness connection or replace it. 2. Replace the bypass tray lift motor. 3. Replace the bypass upper limit sensor. 4. Replace the bypass lower limit sensor. 5. Check or clear obstacles around the bypass pick-up solenoid. |
| Error code: | 520 |
| Description: | Replace optics filter |
| Causes: | • Physical obstruction blocking motor • Motor harness damaged, defective • Motor defective |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 546 |
| Description: | Fusing Temperature: Error 4 The machine detected that the fusing temperature was fluctuating out of range for more than 60 sec. (7 readings detected temperature fluctuating more than ±20C) |
| Causes: | • Thermistor connection loose, disconnected, defective • Hot roller thermistor not positioned correctly • Fusing lamp connections loose, disconnected, defective • MCU defective |
| Error code: | 547 |
| Description: | Zero Cross Error |
| Causes: | The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door. |
| Remedy: | • Defective fusing lamp relay 1. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 548 |
| Description: | Low Temperature Error |
| Causes: | The center thermistor detects 100°C or less for 4 seconds. |
| Remedy: | • Defective fusing lamp • Defective thermistor 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated.d |
| Error code: | 590 |
| Description: | Toner collection motor error The toner collection motor sensor output does not change for 3 seconds while the toner collection motor is on. |
| Causes: | • Motor lock due to obstruction • Motor driver board defective • Motor connection loose, defective • Toner collection motor sensor disconnected, sensor defective • Rotational transmission shaft (o6 x 30) missing |
| Error code: | 611 |
| Display: | ERROR 611 Case Weight |
| Description: | Mechanical counter error: FC This SC is only for NA models. The machine detects the mechanical counter error when SP5987-001 is set to "1". |
| Causes: | • Disconnected mechanical counter • Defective mechanical counter |
| Remedy: | 1. Check or replace the mechanical counter. |
| Error code: | 612 |
| Display: | ERROR 612 INK LVL LOW |
| Description: | BICU - ADF communication/command abnormal A command that cannot be executed was sent from the main machine to the ADF. |
| Causes: | • A software error, result of an abnormal procedure. |
| Remedy: | Enter the cartridge weight from "CART WEIGHT" menu of "SET UP". |
| Error code: | 620 |
| Display: | ERROR 620 POSITIVE P.NotEnough |
| Description: | Communication timeout error between BICU and finisher The BICU did receive a response within 100 ms after 3 attempts after sending data to the finisher. |
| Causes: | • Serial line connecting BICU and finisher unstable • External noise • BICU board and finisher main board connection defective or loose • Finisher main board defective • BICU board defective |
| Remedy: | 1. Check or replace the cable between IPU and ADF. 2. Replace the ADF. 3. Replace the IPU. |
| Error code: | 621 |
| Display: | ERROR 621 POSITIVE P.OVER |
| Description: | Finisher/Mail box communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The finisher`s control board is faulty. Defective BCU/IOB. The finisher`s connection is faulty. Reconnect the finisher/mail box cables. |
| Remedy: | • Reconnect the finisher/mail box cables. • Replace the BCU. • Replace the finisher/mail box. • Turn the main power switch off and on. |
| Error code: | 630 |
| Description: | CSS communication error A communication error occurred during communication with the CSS. |
| Causes: | • Communication line error |
| Remedy: | Logging only. |
| Error code: | 640 |
| Description: | Communication error: Engine Controller (Check sum error) Sum value is added each command frame. Sum check means: STX xx xx xx xx sum ETX -> The least significant 7 bits of xx + xx + xx+ xx is compared with the sum Example: STX 80h 81h 82h 83h 06h ETX -> 80h + 81h + 82h + 83h = 206h If sum value is 06h, data is correct. This SC is not displayed when it occurs; count is executed only by logging. |
| Causes: | Hard error with PCI |
| Remedy: | 1. Turn the main switch off and on. |
| Error code: | 641 |
| Description: | BICU control data transfer abnormal A sampling of the control data sent from the BICU reveals an abnormality. |
| Causes: | • Defective controller board • External noise • Defective BCU |
| Remedy: | 1. Replace the controller board. 2. Replace the BCU. |
| Error code: | 650 |
| Description: | @Remote communication error 1 A dial-up or modem error occurred during @Remote operation. (This error occurs only during @Remote operation.) |
| Causes: | • Modem line disconnected • Modem board missing or not properly installed |
| Error code: | 670 |
| Description: | Engine startup error The MCU failed to respond within the prescribed time when the machine was turned on. |
| Causes: | • Connections between MCU and controller board are loose, disconnected, or damaged • MCU defective • Controller board defective |
| Error code: | 672 |
| Description: | Controller startup error After power on, the line between the controller and the operation panel did not open for normal operation. -or- After normal startup, communication with the controller stopped. |
| Causes: | • Controller installed incorrectly • Controller board defective • Operation panel harness disconnected or defective |
| Error code: | 720 |
| Description: | Fan folder transport motor error A transport motor lock signal was detected for more than 5 sec. while the motor was running. |
| Causes: | • Transport motor harness connector loose, disconnected, broken • Motor overload due to an obstruction • Transport motor defective • Fan folder unit MCU defective |
| Error code: | 722 |
| Description: | Finisher jogger motor error The finisher jogger HP sensor did not return to the home position, or move out of the home position, within 1.25 sec. Staple mode cannot be used. |
| Causes: | • Jogger motor connector or harness loose, broken, defective • Jogger motor defective • Jogger HP sensor connector or harness loose, broken, defective • Jogger HP sensor defective |
| Error code: | 724 |
| Description: | Finisher staple hammer motor error Stapling does not finish within 150 ms after the staple hammer motor turned on. Staple mode cannot be used. |
| Causes: | • Staple jam • Stapler overload caused by trying to staple too many sheets • Staple hammer motor connector or harness loose, broken, defective • Staple hammer motor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the staple hammer motor HP sensor if the motor is rotating. 4. Replace the finisher main board. |
| Error code: | 725 |
| Description: | Finisher exit guide plate motor error After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the guide plate motor mechanism. 3. Replace the guide plate position sensor and/or guide plate motor. 4. Replace the finisher main board. |
| Error code: | 726 |
| Description: | Front shift jogger motor error (B703) The sides fences do not retract within the prescribed time after the shift jogger motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift jogger motor disconnected, defective • Shift jogger motor overloaded due to obstruction • Shift jogger HP sensor disconnected, defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift jogger HP sensor 4. Replace the shift jogger motor. 5. Replace the finisher main board. |
| Error code: | 727 |
| Description: | Rear shift jogger motor (B703) The side fences do not retract within the prescribed time after the shift jogger motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code |
| Causes: | Motor harness disconnected, loose, defective Motor defective Motor overload HP defective boar |
| Error code: | 728 |
| Description: | Shift jogger retraction motor error (B703) The side fences do not retract within the prescribed time after the retraction motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Motor defective • Motor overload • HP defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift tray jogger lift HP sensor. 4. Replace the shift jogger retraction motor. 5. Replace the finisher main board. |
| Error code: | 730 |
| Description: | Finisher Tray 1 shift motor error The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in shift motor mechanism. 3. Replace the shift tray HP sensor and/or shift motor 4. Replace the finisher main board. |
| Error code: | 731 |
| Description: | Finisher exit guide motor error After the finisher exit guide motor turned on, the exit guide sensor did not activate within 800 ms. |
| Causes: | • Finisher exit guide motor defective harness or connector loose, broken, defective • Finisher exit guide motor defective • Finisher exit guide sensor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the upper tray exit motor. 4. Replace the finisher main board. |
| Error code: | 732 |
| Description: | Finisher shift roller motor error The shift roller HP sensor does not activate within the prescribed time after the shift roller motor turns on. After 2 counts, the SC is logged as a jam. |
| Causes: | • Shift roller HP sensor defective • Sensor harness disconnected, defective • Shift roller motor defective • Finisher main board defective • Shift roller motor overload |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift tray exit motor. 4. Replace the finisher main board. |
| Error code: | 791 |
| Description: | Bridge unit error The machine recognizes the finisher, but does not recognize the bridge unit. |
| Causes: | The bridge unit is not installed. Defective bridge unit. Re-install the bridge unit. Turn the main power switch off and on. |
| Remedy: | • Re-install the bridge unit. • Turn the main power switch off and on. |
| Error code: | 792 |
| Description: | Finisher error The machine does not recognize the finisher, but recognizes the bridge unit. |
| Causes: | The finisher`s connection is faulty. The finisher is not attached to a device equipped with the bridge unit. Defective finisher. |
| Remedy: | Reconnect the finisher or bridge unit, and then turn the main power switch off and then back on. |
| Error code: | 793 |
| Description: | Finisher gathering roller motor error |
| Causes: | • Motor overload • Loose connection of the gathering roller motor • Defective gathering roller motor |
| Remedy: | • Check the connections to the gathering roller motor. • Replace the gathering roller motor. |
| Error code: | 800 |
| Description: | Startup without video output end error (K) Video transfer to the engine is started, but the engine did not issue a video transmission end command within the specified time. |
| Causes: | • Controller board defective |
| Error code: | 804 |
| Display: | SYSTEM HALT (*) 804 : (C)DMA ADDR |
| Description: | Startup without video input end (K) A video transmission was requested from the scanner, but the scanner did not issue a video transmission end command within the specified time. |
| Causes: | • Controller board defective |
| Remedy: | 1. Check the peripheral temperature of Main PCB, and then check if the error is caused by the thermo runaway of CPU. 2. Make sure that there is no device generating strong radio wave in the vicinity. 3. Replace the Main PCB with a new one. 4. Replace the Power Supply PCB with a new one. |
| Error code: | 818 |
| Display: | SYSTEM HALT (*) 818 : FW/EEP SIZE |
| Description: | Watch-dog error While the system program is running, other processes do not operate at all. |
| Causes: | • Defective controller • Software error |
| Remedy: | 1. Replace the controller. |
| Error code: | 819 |
| Display: | SYSTEM HALT (*) 819 : FW/HROM SIZ |
| Description: | Service Cycle Power |
| Causes: | • Incorrect combination of EGB and controller board. • An unexpected error occurs in the EEPROM on the controller board. |
| Remedy: | • Controller board defective 1. Install the correct EGB and controller boards for this machine. 2. Replace the controller boardng fan |
| Error code: | 820 |
| Description: | Self-Diagnostic Error: CPU The CPU returned an unexpected error during the self-diagnostic test. |
| Causes: | • Controller board defective • Insufficient memory • Expanded memory defective |
| Error code: | 821 |
| Description: | Self-diagnostic error 2: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • Controller board defective |
| Remedy: | For more details about this SC code error, execute SP5990 to print an SMC report so that you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | 822 |
| Description: | Self-diagnostic error 3: HDD An error occurred when the self-check was performed when the machine was switched on after the HDD was replaced. (The diagnostic command was issued to the HDD device but the result was an error). |
| Causes: | • HDD defective • HDD harness disconnected, defective • Controller board defective |
| Error code: | 823 |
| Description: | USB/ Network Device Error |
| Causes: | An interface error in the USB connection or NIB connection occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 824 |
| Display: | XY MOVE CTRL |
| Description: | EEPROM Error |
| Causes: | An EEPROM check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 826 |
| Display: | SYSTEM HALT (*) 826 : FW/SV MDL |
| Description: | Self-diagnostic Error 5: RTC/Optional NVRAM The NVRAM or optional NVRAM returned an error during the self-diagnostic test. |
| Causes: | • Make sure NVRAM is seated correctly in its socket • Replace the NVRAM on the controller board |
| Error code: | 827 |
| Display: | SYSTEM HALT (*) 827 : FW/PRN MDL |
| Description: | On-Board Memory Check Error |
| Causes: | An on-board memory check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 828 |
| Display: | SYSTEM HALT (*) 828 : FW/SV MDL |
| Description: | ROM Checksum Error |
| Causes: | A ROM checksum error at power-on occurs. |
| Remedy: | 1. Replace the controller board. |
| Error code: | 829 |
| Display: | SYSTEM HALT (*) 829 : FW/ERASE TIMEOV |
| Description: | Self-diagnostic Error 9: Optional RAM The optional RAM returned an error during the self-diagnostic test. |
| Causes: | • Replace the optional memory board • Controller board defective |
| Error code: | 835 |
| Display: | SYSTEM HALT (*) 835 : FW/PRN MDL |
| Description: | Self-diagnostic error: Centronic device |
| Causes: | [1102] Loopback connector is connected but check results in an error. • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [110C] Loopback connector is connected but check results in an error. • ASIC device error • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [1120] Centronic loopback connector is not connected for detailed self-diagnostic test. • Centronic loopback connector not connected correctly • Centronic loopback connector defective • ASIC device defective Replace the controller board. |
| Error code: | 836 |
| Display: | SYSTEM HALT (*) 836 : FW/SV MDL |
| Description: | Self-diagnostics error: Font ROM (standard) |
| Causes: | Turn the main switch off and on. Replace the standard ROM-DIMM. |
| Remedy: | 1. Turn the main switch off and on. 2. Replace the controller board. |
| Error code: | 837 |
| Display: | SYSTEM HALT (*) 837 : FW/PRN MDL |
| Description: | Self-diagnostic error - Optional font ROM The data in the font ROM (optional ROM-DIMM) is damaged. |
| Causes: | • Defective optional ROM-DIMM. |
| Remedy: | 1. Turn the main switch off and on. 2. Replace the optional ROM-DIMM. |
| Error code: | 838 |
| Display: | SYSTEM HALT (*) 838 : FW/SV MDL |
| Description: | Self-diagnostic Error 10: Clock Generator A verify error occurred when setting data was read from the clock generator via the I2C bus. |
| Causes: | • Replace the controller board |
| Error code: | 850 |
| Description: | Net I/F error Duplicate IP addresses. Illegal IP address. Driver unstable and cannot be used on the network |
| Causes: | • IP address setting incorrect • NIB (PHY) board defective • Controller board defective |
| Remedy: | Turn the main switch off and on. |
| Error code: | 851 |
| Description: | IEEE 1394 I/F Error IEEE1394 cannot be used due to a faulty driver setting or poor I/F connection. |
| Causes: | • Faulty PCI connection • IEEE1394 board defective • Controller board defective |
| Error code: | 860 |
| Description: | HDD startup error at power on HDD is connected but a driver error is detected. -or- The driver does not respond with the status of the HDD within 30 s. |
| Causes: | • HDD is not initialized • Level data corrupted • HDD is defective |
| Error code: | 861 |
| Description: | HDD re-try failure At power on the HDD was detected. Power supply to the HDD was interrupted after the system entered the energy save mode, but after the HDD was awakened from the energy save mode it did not return to the ready status within 30 sec. |
| Causes: | • Harness between HDD and controller board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | 862 |
| Description: | Bad sector number error The number of bad sectors in the HDD (image data area) goes over 101. |
| Causes: | • Defective HDD |
| Remedy: | Format the HDD with SP5832-001. Replace the HDD. |
| Error code: | 863 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | • HDD defective |
| Remedy: | • If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM. • The next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. The HDD will probably require replacement soon. |
| Error code: | 864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | • HDD defective |
| Error code: | 865 |
| Description: | HDD access error HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | • HDD defective |
| Error code: | 900 |
| Description: | RIP Software |
| Remedy: | 1 Printer POR Turn the printer off and on several times. If Error Code 900 continues to display, go to step 2. 2 System board Turn the machine off and on several times, waiting a few minutes between power on and power off. If Error Code 900 continues to display, go to step 3. 3 Factory defaults Restore factory defaults. See “EP Defaults”. This resets the non-critical areas of the user NVRAM. If Error Code 900 continues to display, go to step 4. 4 Sub error codes With Error Code 900 displayed, press and 2. Record the complete list of Sub Error Codes on the display, then call your next level of support or call Toshba. |
| Error code: | 901 |
| Display: | Power OFF/ON 901:Error |
| Description: | Engine flash error |
| Causes: | Indicates that the flash which the system board code is programmed into is bad. Replace the system board. |
| Remedy: | Replace the system board. |
| Error code: | 951 |
| Description: | NVRAM Secure NVRAM Missing |
| Causes: | • Software defective • BICU defective |
| Remedy: | Replace the system board. |
| Error code: | 953 |
| Description: | NVRAM Chip Failure |
| Causes: | • Firmware bug • Update the scanner firmware • IPU defective |
| Remedy: | Indicates the NVRAM chip on the interconnect board has failed. Replace the interconnect board. |
| Error code: | 954 |
| Description: | NVRAM CRC Failure |
| Causes: | • Firmware bug • IPU defective |
| Remedy: | Indicates the NVRAM experienced a CRC failure. Replace the interconnect board. |
| Error code: | 955 |
| Description: | Code CRC <loc> |
| Causes: | • Firmware bug • Hard disk unit defective • Controller defective • MCU defective • IPU defective |
| Remedy: | Replace the system board. Where <loc> = CRC Failure or ECC Failure on the system board. |
| Error code: | 964 |
| Description: | Emulation Error |
| Causes: | • Software defective |
| Remedy: | Indicates a failure within the Download Emulation which is programmed into the code overlay card. The specific error is as follows: 964 - Download Emulation CRC Failure. Checksum Failure. |
| Error code: | 984 |
| Display: | Service call 984: Error. |
| Description: | <device> |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU/controller disconnected |
| Remedy: | Invalid command parameter received by the specified device. Note: Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 986 |
| Display: | Service call 986: Error |
| Description: | Transparency (OHP) Sensor Error |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU Controller disconnected |
| Remedy: | 1 Are connectors CN4 (light emitting) and CN5 (light receiving) on the CK1 daughter board connected properly? Go to step 2. Plug the connector in securely. 2 Test the sensor. While actuating the sensor, does the voltage fluctuate between 0 V and +5 between pins 2 and 3 of connector CN7 of the printer controller board? Replace the printer controller board. Replace the MPF unit. |
| Error code: | 990 |
| Display: | Inspection is required. 990 : Error |
| Description: | <device> |
| Causes: | • Firmware defective: re-boot • Update firmware |
| Remedy: | Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 991 |
| Description: | <device> Card |
| Causes: | Software defective, re-boot |
| Remedy: | The specified device has detected an equipment check in its system card. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 996 |
| Description: | Finisher Jogging Motor Error |
| Causes: | • FCU board hardware or firmware defective • Replace FCU board |
| Remedy: | 1 Are there foreign objects or obstructions in the jogging assembly? Clear the objects or obstruction. Go to step 2. 2 Are the jogging motor connectors CN2 on the finisher control board securely connected? Go to step 3. Securely connect the connectors. 3 Make sure the finisher set switch is activated. Measure for +24 V dc (–10%) between pin 1 on CN2 and frame ground. Is +24 V dc present? Go to step 4. Go to step 5. 4 Replace the jogging motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 5 Disconnect CN2 and PJ5. Perform a continuity check on the cable for all positions. Is there continuity? Go to step 6. Replace the cable. 6 Check for +24 V dc (–10%) between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Replace the finisher control board. Replace the power supply. |
| Error code: | 997 |
| Description: | Finisher Tractor Motor Error |
| Causes: | • Software bug • A RAM or DIMM option required for the application is not installed or not installed correctly. |
| Remedy: | 1 Are there obstructions or foreign objects in the accumulator or face down paper path? Remove the objects or obstructions. Go to step 2. 2 Are the connectors CN3 at the tractor motor and PJ4 on the finisher control board securely connected? Go to step 3. Securely connect the connectors. 3 Make sure the finisher set switch is activated. Measure +24 V dc between pin 1 of tractor motor connector CN3 and frame ground. Is +24 V dc (–10%)? Go to step 4. Go to step 5. 4 Replace the tractor motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 5 Disconnect CN3 and PJ4 on the finisher control board and perform a continuity check on all positions. Is there continuity on all positions? Go to step 6. Replace the cable. 6 Check for +24 V dc between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Replace the finisher control board. Replace the power supply. |
| Error code: | 998 |
| Description: | Tray Elevator Motor Error |
| Causes: | • Software bug • A RAM or DIMM option needed for the application not installed, or not installed correctly • Controller board defective |
| Remedy: | 1 Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Go to step 2. Properly connect the connectors. 2 Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (–10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Replace the tray elevator motor. Go to step 3. 3 Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Go to step 4. Replace the cable. 4 Measure for +24 V dc (–10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Replace the finisher control board. Replace the finisher power supply. |
| Error code: | 999 |
| Display: | Service call 999: Error |
| Description: | Stapler Motor Error |
| Causes: | • Color registration (MUSIC) failure |
| Remedy: | 1 Are staples jammed in the stapler? Go to step 2. Go to step 3. 2 Clear the staple jam and run the staple test in diagnostic mode or run a staple job. Does the problem reoccur? Replace the staple cartridge and to go step 4. Problem solved. 3 Are the connectors CN5 on the stapler and PJ1 on the finisher control board securely connected? Go to step 5. Securely connect the connectors. 4 Did replacement of the stapler cartridge resolve the problem? Problem resolved. Replace the stapler. 5 Make sure the finisher set switch is activated. Measure for 5 V dc between pins 11 and 12 on stapler connector CN5. Is 5 V dc present? Replace the stapler. Replace the finisher control board. 6 Did replacement of the finisher control board correct the problem? Problem solved. Go to step 7. 7 Is there continuity on the stapler to finisher control board cable? Replace the power supply. Replace the cable. |
