Ricoh Aficio 1035
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Коды ошибок
101
120
121
130
131
302
304
320
321
322
323
326
327
328
329
350
351
352
353
354
390
391
395
401
402
403
405
440
490
492
501
502
503
504
506
507
510
541
542
543
544
545
546
547
548
599
601
610
611
612
620
621
623
624
626
627
630
640
641
670
672
690
691
692
700
701
722
724
725
726
727
729
730
731
732
733
734
800
804
819
820
821
822
823
824
826
827
828
829
835
836
837
838
850
851
860
861
862
863
864
865
900
901
951
953
954
955
964
984
985
986
990
991
996
997
998
999
Описание
| Error code: | 101 |
| Description: | Replace Maintenance Kit The Printer detected an error condition that indicates the parts listed below need to be replaced. This will ensure the rated engine life of 600,000 prints is achievable. |
| Causes: | • Long-Life Maintenance Kit, 650-4360-00 |
| Remedy: | 1 Follow the procedure starting and replace all concerned parts. Have all parts outlined in the procedure been replaced? Go to the Hidden Service menu on the Control Panel and Reset the Maintenance Kit Life count. Replace all concerned parts. |
| Error code: | 120 |
| Display: | Service Call 120: Error |
| Description: | Fuser Error |
| Causes: | 1) Is fan in PU unit operating? 2) Error reoccurs after replacing fan motor. |
| Remedy: | Wrong fuser lamp - hot roll - replace the fuser assembly. See “Fuser assembly” |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 130 |
| Display: | Service Call 130: Error |
| Description: | Fuser Error |
| Causes: | 1) Is error message displayed? 2) Does error reoccur? |
| Remedy: | Fuser failed to reach standby temperature - hot roll |
| Error code: | 131 |
| Display: | PCB FPC-RELAY |
| Description: | Fuser Error |
| Causes: | • While scanning at the DF, a software setting procedure caused an error. You must reboot the machine. |
| Remedy: | Fuser failed to reach standby temperature -BUR |
| Error code: | 302 |
| Description: | Copy cartridge (drum unit) must be replaced |
| Causes: | • Disconnected or broken high voltage cable • Defective or not installed PCU • Defective high voltage power supply |
| Remedy: | 1. Check or replace the connectors. 2. Replace the PCU for the affected colour. 3. Replace the high voltage power supply. |
| Error code: | 304 |
| Display: | ERROR 304 USB INIT ERR |
| Description: | Charge AC bias error [K] The charge current less than 200 mkA is detected. |
| Causes: | Defective charge roller. Defective connectors. Disconnected harness. Defective high voltage power 1. |
| Remedy: | 1. Check the connectors. 2. Replace the PCU for black. 3. Replace the drum positioning plate. |
| Error code: | 320 |
| Display: | Reset fuser 320: Fuser error |
| Description: | Same unit not detected upon power ON or opening cover. |
| Causes: | 1) Is error message displayed? 2) Is fuser unit set properly? 3) Does error reoccur? |
| Remedy: | Check if fuser is set properly. Reset fuser and turn ON power again. Replace fuser unit assembly. |
| Error code: | 321 |
| Display: | Turn power OFF and wait 321: MOTOR OVERHEAT |
| Description: | Printer cannot be used temporarily due to motor overheat. |
| Remedy: | Turn ON power after a while. |
| Error code: | 322 |
| Description: | Synchronization error The synchronization signal was not issued within 500 ms after the LD fired while the polygon motor was turning at the prescribed number of revolutions. |
| Causes: | • Laser synchronization board connectors or harness loose, disconnected, or damaged • Laser synchronization board defective or out of position • LD drive board defective |
| Remedy: | 1. Check the harness connection of the development HVPS. 2. Replace the development HVPS. 3. Replace the development unit. |
| Error code: | 323 |
| Display: | Open/close cover 323: Paper thickness error |
| Description: | Sensor output out of range with no media. (Only for Factory Mode) |
| Causes: | 1) Are foreign objects mixed in sensor? 2) Does printer recover when detecting paper thickness by opening/closing tray? 3) Does printer recover by power OFF/ON. |
| Remedy: | Remove foreign objects. Normal. |
| Error code: | 326 |
| Display: | Open/close cover 326: Paper thickness error |
| Description: | U-Heavy mode media detect value out of range. |
| Causes: | Is different media type mixed in? |
| Remedy: | Remove foreign objects. |
| Error code: | 327 |
| Description: | LD unit home position error 1 The LD unit home position sensor did not detect the ON condition when the LD unit moved to its home position. |
| Causes: | • LD unit HP sensor/harness defective • LD unit home position sensor defective • LD positioning motor connector or harness loose, broken, defective • LD unit or LD unit motor blocked • LD unit motor defective |
| Remedy: | 1. Check if the developer in the development unit is stuck. 2. Check the development motor operation with Output Check (SP5-804-162 to -165) after the development unit has been pulled out from the machine. 3. Check the harness connection of the development motor. 4. Remove the obstruction around the development motor shaft. 5. Check if the +24V at the motor connector is ON. If not, check the following: • Check if 24V is output from the PSU-EB. • Check all harness connections on the PSU-EB. • Replace the PSU-EB. 6. Replace the development motor. |
| Error code: | 328 |
| Description: | LD unit home position error 2 The LD unit home position sensor did not detect the OFF condition when the LD unit moved from its home position. |
| Causes: | • LD unit HP sensor/harness defective • LD unit home position sensor defective • LD positioning motor connector or harness loose, broken, defective • LD unit or LD unit motor blocked • LD unit motor defective |
| Remedy: | 1. Remove the obstruction around the sub-hopper unit. 2. Replace the sub-hopper unit. |
| Error code: | 329 |
| Description: | LD unit beam pitch adjusted incorrectly The LD unit HP sensor did not detect the ON condition while changing the LD unit position to correct the LD position or change the resolution (dpi). |
| Causes: | • After initialization of the SP modes, SP2-109-3 or SP2-109-4 did not execute. • If this SC code appears at power on or during a print job, do these two SP codes then turn the main power off/on. • If executing these two SP codes does not solve the problem, check the LD unit drive mechanism (the harness of the LD board or other object could be blocking the LD drive mechanism, preventing adjustment of the pitch). • Do SP 5801, then do SP2109 3 and SP2109 4 again. |
| Error code: | 350 |
| Description: | ID sensor error 1 One of the following ID sensor output voltages was detected twice consecutively when checking the ID sensor pattern. Vsp greater than or equals 2.5V Vsg less than 2.5 Vsp = 0V Vsg = 0 |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Error code: | 351 |
| Description: | ID sensor error 2 The ID sensor output voltage is 5.0V and the PWM signal input to the ID sensor is 0 when checking the ID sensor pattern |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Error code: | 352 |
| Description: | ID sensor error 3 For 2 s during the ID sensor pattern check, the ID sensor pattern edge voltage is not 2.5V or the pattern edge is not detected within 800 ms. |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Remedy: | 1. Shake the toner bottle five or six times. 2. Check if the toner supply tube to sub-hopper unit is bent. 3. Check and reinstall the toner bottle. 4. Replace the toner bottle. |
| Error code: | 353 |
| Description: | ID sensor error 4 One of the following ID sensor output voltages is detected at ID sensor initialization. Vsg less than 4.0V when the maximum PWM input (255) is applied to the ID sensor. Vsg greater than or equal to 4.0V when the minimum PWM input (0) is applied to the ID sensor. |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Remedy: | 1. Shake the toner bottle five or six times. 2. Check if the toner supply tube to sub-hopper unit is bent. 3. Check and reinstall the toner bottle. 4. Replace the toner bottle. |
| Error code: | 354 |
| Display: | Set new fuser 354: Fuser life |
| Description: | Fuser life (occurs when fuser life continuation is OFF). |
| Causes: | Right after replacing fuser? |
| Remedy: | Check fuser life. Replace fuser. |
| Error code: | 390 |
| Display: | Check MP tray 390: Paper jam |
| Description: | Paper jam during paper feed from MT. |
| Causes: | Check for miss-fed paper around MT cassette. |
| Remedy: | Remove miss-fed paper and close cover. Check/replace MT. |
| Error code: | 391 |
| Description: | TD sensor error: Auto adjust error During automatic adjustment of the TD sensor, output voltage was less than 1.8V, or more than 4.8V during TD sensor initial setting |
| Causes: | • TD sensor connector or harness loose, broken, defective • TD sensor defective • IOB defective • Toner supply defective (confirm that the toner seal strip has been removed from toner cartridge) |
| Remedy: | 1. Check the harness or harness connection. 2. Clean the surface of the quenching lamp glass. |
| Error code: | 395 |
| Description: | Development output abnormal A development bias leak signal was detected. High voltage output to the development unit exceeded the upper limit (65%) for 60 ms. |
| Causes: | • Poor connection at the development bias terminal • HVPS connectors or harnesses loose, broken, defective • HVPS defective |
| Error code: | 401 |
| Display: | ERROR 401 MOTOR X |
| Description: | ID Sensor Vsg Error The Vsg level was twice detected lower than 2.5 V. -or- The Vsg level was once detected higher than 4.8V. |
| Causes: | • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • CGB power pack defective |
| Error code: | 402 |
| Display: | ERROR 402 MOTOR Y |
| Description: | ID Sensor Vsp Error The Vsp level was twice detected at 0V or at more than 2.5 V. |
| Causes: | • Under the left upper cover, make sure that the hex screw of the main drum drive gear is tight • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • Development unit defective • CGB power pack defective |
| Error code: | 403 |
| Display: | ERROR 403 X CURRENT |
| Description: | Transfer belt position sensor error The transfer belt position sensor did not activate after the transfer belt contact clutch was switched on twice and rotated once. |
| Causes: | • Main motor malfunction • Transfer belt contact clutch defective • Transfer belt position sensor harness or connector loose, broken, defective • Transfer belt position sensor defective |
| Remedy: | 1. Check if there is no error on the print data. (Check if the same error occurs on other data?) 2. Check if it moves to the X-direction smoothly in the power-off condition. 3. Make sure no torsion on the X-bar or Y-bar. 4. Check if there is no trouble on the Timing Belt. 5. Check if there is no trouble on the Motor Cable. (disconnecting, burnout, or the like) 6. Check the FFC between each PCB and Shortconnectors connected on the PCB. 7. Replace the X-axis Motor with a new one. |
| Error code: | 405 |
| Display: | STATION ERR |
| Description: | Transfer belt error The transfer belt did not move away from the drum during the ID sensor pattern check. |
| Causes: | • Main motor malfunction • Transfer belt contact clutch defective • Transfer belt position sensor harness or connector loose, broken, defective • Transfer belt position sensor defective |
| Remedy: | 1. Execute and confirm #SENSOR TEST (ST HGT ORGN). „_ Confirm that the ON/OFF display is switched by moving the capping station up and down. 2. Check the assembly and connector connection of cap origin sensor. 3. Confirm that the maintenance station moves up and down smoothly by rotating the pulley in manual. (Check the belt tension, lubricating, etc.) 4. Replace the CAP Origin Sensor with a new one. 5. Replace the CAP Motor with a new one. 6. Replace the Station PCB with a new one. 7. Replace the Main PCB with a new one. |
| Error code: | 440 |
| Description: | Transfer Output Error. A high voltage feedback voltage of less than 0.5 V was detected for 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 490 |
| Display: | Set 490: No paper in MP tray (* stands for A4 B4, etc.) |
| Description: | ITB (Image Transfer Belt) Unit Set Error |
| Causes: | The TM sensor does not detect the reflection from the ITB. |
| Remedy: | • No ITB unit in the machine • Dirty TM sensor 1. Check the installation of the ITB unit. 2. Clean the TM sensor.S |
| Error code: | 492 |
| Description: | High voltage power: Image transfer / paper transfer bias output error An error signal is detected for 200 ms when charging the separation, image transfer bet or paper transfer roller. |
| Causes: | High voltage leak. Broken harness Defective image transfer belt unit or paper transfer unit. Defective high voltage supply unit. |
| Remedy: | • Turn the main power switch off and on. • Reattach/replace the harness and parts on the high voltage power supply route. • Replace/reinstall the high-voltage supply unit. • Replace the high voltage supply unit. |
| Error code: | 501 |
| Display: | Service Call 501: Error |
| Description: | Tray 1 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 502 |
| Display: | Service Call 502: Error |
| Description: | Tray 2 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 503 |
| Display: | Service Call 503: Error |
| Description: | Tray 3 must be rebuilt |
| Causes: | (A model other than D581) Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. (D581) Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 504 |
| Description: | Tray 4 must be rebuilt |
| Causes: | The 2nd tray of D580, 1st tray of D580 when D579 and D580 are attached, the bottom D579 when two units of D579 are attached, or D631 when D581 and D631 are attached. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection D581 when D579 and D581 are attached.Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 506 |
| Display: | SYSTEM HALT (*) 506 : STATION SENS |
| Description: | Bypass must be rebuilt |
| Causes: | • Paper tray unit main motor connector or harness loose, broken, defective • Motor overload due to an obstruction • Motor defective |
| Remedy: | 1. Replace the tray 3 or 4 lift motor. 2. Replace the tray 3 or 4 lift sensor. 3. Check or clear obstacles around pick-up solenoid 3 or 4. |
| Error code: | 507 |
| Description: | Duplex unit must be rebuilt |
| Causes: | • Feed motor defective • Feed motor connector disconnected • Obstacle interfering with mechanical movement of motor. |
| Remedy: | 1. Replace the tray 3 or 4 lift motor. 2. Replace the tray 3 or 4 lift sensor. 3. Check or clear obstacles around pick-up solenoid 3 or 4. |
| Error code: | 510 |
| Display: | SYSTEM HALT (*) 510 : X ORGIN |
| Description: | Replace green developer |
| Causes: | • Tray lift motor defective or connector disconnected • Lift sensor defective or disconnected • Pick-up solenoid defective or disconnected • Paper end sensor defective |
| Remedy: | 1. Check the harness connection or replace it. 2. Replace the bypass tray lift motor. 3. Replace the bypass upper limit sensor. 4. Replace the bypass lower limit sensor. 5. Check or clear obstacles around the bypass pick-up solenoid. |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 545 |
| Description: | Heating Lamp Full-Power Error |
| Causes: | The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. |
| Remedy: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 546 |
| Description: | Fusing Temperature: Error 4 The machine detected that the fusing temperature was fluctuating out of range for more than 60 sec. (7 readings detected temperature fluctuating more than ±20C) |
| Causes: | • Thermistor connection loose, disconnected, defective • Hot roller thermistor not positioned correctly • Fusing lamp connections loose, disconnected, defective • MCU defective |
| Error code: | 547 |
| Description: | Zero Cross Error |
| Causes: | The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door. |
| Remedy: | • Defective fusing lamp relay 1. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 548 |
| Description: | Low Temperature Error |
| Causes: | The center thermistor detects 100°C or less for 4 seconds. |
| Remedy: | • Defective fusing lamp • Defective thermistor 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated.d |
| Error code: | 599 |
| Description: | 1-bin Exit Motor Error (Japan Only) The transport lock sensor output does not change within 300 ms after the motor switches on. |
| Causes: | • Motor overload • Motor driver defective |
| Error code: | 601 |
| Display: | ERROR 601 INK NEAREND |
| Description: | Communication Error between BCU and MCU (D016/D097 only) One or more of the following occurred: • The BCU cannot communicate with the MCU (LCT-MF) within 100 ms after power on after 3 tries. • A BREAK signal was detected after connection between the BCU and MCU. • After a communication error, three tries to communicate with the MCU failed. |
| Causes: | • Poor connection between BCU and MCU • BCU defective • MCU defective |
| Remedy: | 1. Check or replace the harness between the BCU and MCU. 2. Replace the BCU. 3. Replace the MCU in the LCT-MF. |
| Error code: | 610 |
| Display: | ERROR 610 NOT FILLUP |
| Description: | Mechanical counter error: Bk This SC is only for NA models. The machine detects the mechanical counter error when SP5987-001 is set to "1". |
| Causes: | • Disconnected mechanical counter • Defective mechanical counter |
| Remedy: | 1. Check or replace the mechanical counter. |
| Error code: | 611 |
| Display: | ERROR 611 Case Weight |
| Description: | Mechanical counter error: FC This SC is only for NA models. The machine detects the mechanical counter error when SP5987-001 is set to "1". |
| Causes: | • Disconnected mechanical counter • Defective mechanical counter |
| Remedy: | 1. Check or replace the mechanical counter. |
| Error code: | 612 |
| Display: | ERROR 612 INK LVL LOW |
| Description: | BICU - ADF communication/command abnormal A command that cannot be executed was sent from the main machine to the ADF. |
| Causes: | • A software error, result of an abnormal procedure. |
| Remedy: | Enter the cartridge weight from "CART WEIGHT" menu of "SET UP". |
| Error code: | 620 |
| Display: | ERROR 620 POSITIVE P.NotEnough |
| Description: | Communication timeout error between BICU and finisher The BICU did receive a response within 100 ms after 3 attempts after sending data to the finisher. |
| Causes: | • Serial line connecting BICU and finisher unstable • External noise • BICU board and finisher main board connection defective or loose • Finisher main board defective • BICU board defective |
| Remedy: | 1. Check or replace the cable between IPU and ADF. 2. Replace the ADF. 3. Replace the IPU. |
| Error code: | 621 |
| Display: | ERROR 621 POSITIVE P.OVER |
| Description: | Finisher/Mail box communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The finisher`s control board is faulty. Defective BCU/IOB. The finisher`s connection is faulty. Reconnect the finisher/mail box cables. |
| Remedy: | • Reconnect the finisher/mail box cables. • Replace the BCU. • Replace the finisher/mail box. • Turn the main power switch off and on. |
| Error code: | 623 |
| Description: | 2nd Paper Bank communication error An error code is issued from the paper bank unit. |
| Causes: | Loose connection. Defective paper bank. |
| Remedy: | • Reconnect the connector. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 624 |
| Description: | 4th Paper Bank (option) communication error This SC is not issued for this machine. When a communication error signal between the 3rd paper bank and 4th paper bank is received. |
| Causes: | • Loose or disconnected connector |
| Remedy: | Check the connection between the main machine and paper feed unit. |
| Error code: | 626 |
| Description: | BICU/LCT communication/timeout error After 1 data frame is sent to the LCT, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • Serial line connection unstable • External noise on the line |
| Remedy: | 1. Check the connection between the above devices. 2. Replace the RCB. 3. Replace the BCU. |
| Error code: | 627 |
| Display: | ERROR 627 INSERT CARTRIDGE |
| Description: | BICU/LCT communication/break reception error During communication with the LCT, the BICU received a break (Low) signal. |
| Causes: | • Serial line connection unstable • External noise on the line |
| Error code: | 630 |
| Description: | CSS communication error A communication error occurred during communication with the CSS. |
| Causes: | • Communication line error |
| Remedy: | Logging only. |
| Error code: | 640 |
| Description: | Communication error: Engine Controller (Check sum error) Sum value is added each command frame. Sum check means: STX xx xx xx xx sum ETX -> The least significant 7 bits of xx + xx + xx+ xx is compared with the sum Example: STX 80h 81h 82h 83h 06h ETX -> 80h + 81h + 82h + 83h = 206h If sum value is 06h, data is correct. This SC is not displayed when it occurs; count is executed only by logging. |
| Causes: | Hard error with PCI |
| Remedy: | 1. Turn the main switch off and on. |
| Error code: | 641 |
| Description: | BICU control data transfer abnormal A sampling of the control data sent from the BICU reveals an abnormality. |
| Causes: | • Defective controller board • External noise • Defective BCU |
| Remedy: | 1. Replace the controller board. 2. Replace the BCU. |
| Error code: | 670 |
| Description: | Engine startup error The MCU failed to respond within the prescribed time when the machine was turned on. |
| Causes: | • Connections between MCU and controller board are loose, disconnected, or damaged • MCU defective • Controller board defective |
| Error code: | 672 |
| Description: | Controller startup error After power on, the line between the controller and the operation panel did not open for normal operation. -or- After normal startup, communication with the controller stopped. |
| Causes: | • Controller installed incorrectly • Controller board defective • Operation panel harness disconnected or defective |
| Error code: | 690 |
| Description: | GAVD Communication Error |
| Causes: | The ID of the GAVD is not identified during initialization. The chip ID of the GAVD cannot be detected by the machine at power-on. |
| Remedy: | • Defective EGB 1. Replace the EGB. EE |
| Error code: | 691 |
| Description: | Scanner startup error • After the machine is powered on or recovering from the power save mode, the scanner ready signal is not verified. |
| Causes: | • Board connector between controller and motherboard loose • Board connector between motherboard and IPU loose • IPU board defective • Controller board defective • Motherboard defective |
| Error code: | 692 |
| Description: | GAVD block 12C bus error The I2C bus of the BICU is defective |
| Causes: | • Replace BICU |
| Error code: | 700 |
| Description: | Original stopper HP error When the pick-up motor turns on clockwise, the original stopper HP sensor does not detect the home position of the original stopper. |
| Causes: | • Detached timing belt for the pick-up motor • Defective original stopper HP sensor • Defective pick-up motor • Defective DF drive board |
| Remedy: | 1. Check the timing belt for the pick-up motor. 2. Replace the DF drive board if the pick-up motor does not work correctly. 3. Replace the pick-up motor. 4. Replace the original stopper HP sensor. |
| Error code: | 701 |
| Description: | ADF Pickup Roller Release Malfunction (D016/D097 only) The pick-up roller HP sensor does not activate or de-activate when the pick-up motor turns on. |
| Causes: | • HP sensor connector, harness loose, broken, defective • Pick-up motor connector, harness loose, broken defective • Pick-up roller HP sensor defective • Pick-up motor defective • ADF main control board defective |
| Remedy: | 1. Check the harness connections. 2. Replace the pick-up roller HP sensor. 3. Replace the pick-up motor. 4. Replace the main board of the ADF. |
| Error code: | 722 |
| Description: | Finisher jogger motor error The finisher jogger HP sensor did not return to the home position, or move out of the home position, within 1.25 sec. Staple mode cannot be used. |
| Causes: | • Jogger motor connector or harness loose, broken, defective • Jogger motor defective • Jogger HP sensor connector or harness loose, broken, defective • Jogger HP sensor defective |
| Error code: | 724 |
| Description: | Finisher staple hammer motor error Stapling does not finish within 150 ms after the staple hammer motor turned on. Staple mode cannot be used. |
| Causes: | • Staple jam • Stapler overload caused by trying to staple too many sheets • Staple hammer motor connector or harness loose, broken, defective • Staple hammer motor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the staple hammer motor HP sensor if the motor is rotating. 4. Replace the finisher main board. |
| Error code: | 725 |
| Description: | Finisher exit guide plate motor error After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the guide plate motor mechanism. 3. Replace the guide plate position sensor and/or guide plate motor. 4. Replace the finisher main board. |
| Error code: | 726 |
| Description: | Front shift jogger motor error (B703) The sides fences do not retract within the prescribed time after the shift jogger motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift jogger motor disconnected, defective • Shift jogger motor overloaded due to obstruction • Shift jogger HP sensor disconnected, defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift jogger HP sensor 4. Replace the shift jogger motor. 5. Replace the finisher main board. |
| Error code: | 727 |
| Description: | Rear shift jogger motor (B703) The side fences do not retract within the prescribed time after the shift jogger motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code |
| Causes: | Motor harness disconnected, loose, defective Motor defective Motor overload HP defective boar |
| Error code: | 729 |
| Description: | Finisher punch motor error After the punch motor is turned on, the punch HP sensor does not activate within 250 ms. |
| Causes: | • Punch motor harness or connector loose, broken, defective • Punch motor defective or overloaded due to obstruction • Punch HP sensor connector or harness loose, broken, defective • Punch HP sensor defective |
| Error code: | 730 |
| Description: | Finisher Tray 1 shift motor error The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in shift motor mechanism. 3. Replace the shift tray HP sensor and/or shift motor 4. Replace the finisher main board. |
| Error code: | 731 |
| Description: | Finisher exit guide motor error After the finisher exit guide motor turned on, the exit guide sensor did not activate within 800 ms. |
| Causes: | • Finisher exit guide motor defective harness or connector loose, broken, defective • Finisher exit guide motor defective • Finisher exit guide sensor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the upper tray exit motor. 4. Replace the finisher main board. |
| Error code: | 732 |
| Description: | Finisher shift roller motor error The shift roller HP sensor does not activate within the prescribed time after the shift roller motor turns on. After 2 counts, the SC is logged as a jam. |
| Causes: | • Shift roller HP sensor defective • Sensor harness disconnected, defective • Shift roller motor defective • Finisher main board defective • Shift roller motor overload |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift tray exit motor. 4. Replace the finisher main board. |
| Error code: | 733 |
| Description: | Finisher lower tray lift motor error After the lift motor switches on to lift the tray, paper height sensor 2 does not detect the top of the paper stack, or after the motor reverses to lower the stack the top of the stack remains detected (the status of paper height sensor 1 does not change). After 2 counts, the SC is logged as a jam. |
| Causes: | • Paper height sensor 1 or 2 defective • Sensor harness disconnected, defective • Tray lift motor defective • Finisher main board defective • Tray lift motor overload |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the stapler exit motor. 4. Replace the finisher main board. |
| Error code: | 734 |
| Description: | Finisher lower tray shift motor error The lower tray did not reach the home position within 1.25 sec. after the lower tray shift motor turned on. |
| Causes: | • Lower tray shift motor connector or harness loose, broken, defective • Lower tray shift motor defective or overloaded due to an obstruction • Lower tray shift sensor harness or connector loose, broken, defective • Lower tray shift sensor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the upper tray junction gate HP sensor. 4. Replace the upper tray junction gate motor. 5. Replace the finisher main board. |
| Error code: | 800 |
| Description: | Startup without video output end error (K) Video transfer to the engine is started, but the engine did not issue a video transmission end command within the specified time. |
| Causes: | • Controller board defective |
| Error code: | 804 |
| Display: | SYSTEM HALT (*) 804 : (C)DMA ADDR |
| Description: | Startup without video input end (K) A video transmission was requested from the scanner, but the scanner did not issue a video transmission end command within the specified time. |
| Causes: | • Controller board defective |
| Remedy: | 1. Check the peripheral temperature of Main PCB, and then check if the error is caused by the thermo runaway of CPU. 2. Make sure that there is no device generating strong radio wave in the vicinity. 3. Replace the Main PCB with a new one. 4. Replace the Power Supply PCB with a new one. |
| Error code: | 819 |
| Display: | SYSTEM HALT (*) 819 : FW/HROM SIZ |
| Description: | Service Cycle Power |
| Causes: | • Incorrect combination of EGB and controller board. • An unexpected error occurs in the EEPROM on the controller board. |
| Remedy: | • Controller board defective 1. Install the correct EGB and controller boards for this machine. 2. Replace the controller boardng fan |
| Error code: | 820 |
| Description: | Self-Diagnostic Error: CPU The CPU returned an unexpected error during the self-diagnostic test. |
| Causes: | • Controller board defective • Insufficient memory • Expanded memory defective |
| Error code: | 821 |
| Description: | Self-diagnostic error 2: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • Controller board defective |
| Remedy: | For more details about this SC code error, execute SP5990 to print an SMC report so that you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | 822 |
| Description: | Self-diagnostic error 3: HDD An error occurred when the self-check was performed when the machine was switched on after the HDD was replaced. (The diagnostic command was issued to the HDD device but the result was an error). |
| Causes: | • HDD defective • HDD harness disconnected, defective • Controller board defective |
| Error code: | 823 |
| Description: | USB/ Network Device Error |
| Causes: | An interface error in the USB connection or NIB connection occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 824 |
| Display: | XY MOVE CTRL |
| Description: | EEPROM Error |
| Causes: | An EEPROM check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 826 |
| Display: | SYSTEM HALT (*) 826 : FW/SV MDL |
| Description: | Self-diagnostic Error 5: RTC/Optional NVRAM The NVRAM or optional NVRAM returned an error during the self-diagnostic test. |
| Causes: | • Make sure NVRAM is seated correctly in its socket • Replace the NVRAM on the controller board |
| Error code: | 827 |
| Display: | SYSTEM HALT (*) 827 : FW/PRN MDL |
| Description: | On-Board Memory Check Error |
| Causes: | An on-board memory check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 828 |
| Display: | SYSTEM HALT (*) 828 : FW/SV MDL |
| Description: | ROM Checksum Error |
| Causes: | A ROM checksum error at power-on occurs. |
| Remedy: | 1. Replace the controller board. |
| Error code: | 829 |
| Display: | SYSTEM HALT (*) 829 : FW/ERASE TIMEOV |
| Description: | Self-diagnostic Error 9: Optional RAM The optional RAM returned an error during the self-diagnostic test. |
| Causes: | • Replace the optional memory board • Controller board defective |
| Error code: | 835 |
| Display: | SYSTEM HALT (*) 835 : FW/PRN MDL |
| Description: | Self-diagnostic error: Centronic device |
| Causes: | [1102] Loopback connector is connected but check results in an error. • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [110C] Loopback connector is connected but check results in an error. • ASIC device error • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [1120] Centronic loopback connector is not connected for detailed self-diagnostic test. • Centronic loopback connector not connected correctly • Centronic loopback connector defective • ASIC device defective Replace the controller board. |
| Error code: | 836 |
| Display: | SYSTEM HALT (*) 836 : FW/SV MDL |
| Description: | Self-diagnostics error: Font ROM (standard) |
| Causes: | Turn the main switch off and on. Replace the standard ROM-DIMM. |
| Remedy: | 1. Turn the main switch off and on. 2. Replace the controller board. |
| Error code: | 837 |
| Display: | SYSTEM HALT (*) 837 : FW/PRN MDL |
| Description: | Self-diagnostic error - Optional font ROM The data in the font ROM (optional ROM-DIMM) is damaged. |
| Causes: | • Defective optional ROM-DIMM. |
| Remedy: | 1. Turn the main switch off and on. 2. Replace the optional ROM-DIMM. |
| Error code: | 838 |
| Display: | SYSTEM HALT (*) 838 : FW/SV MDL |
| Description: | Self-diagnostic Error 10: Clock Generator A verify error occurred when setting data was read from the clock generator via the I2C bus. |
| Causes: | • Replace the controller board |
| Error code: | 850 |
| Description: | Net I/F error Duplicate IP addresses. Illegal IP address. Driver unstable and cannot be used on the network |
| Causes: | • IP address setting incorrect • NIB (PHY) board defective • Controller board defective |
| Remedy: | Turn the main switch off and on. |
| Error code: | 851 |
| Description: | IEEE 1394 I/F Error IEEE1394 cannot be used due to a faulty driver setting or poor I/F connection. |
| Causes: | • Faulty PCI connection • IEEE1394 board defective • Controller board defective |
| Error code: | 860 |
| Description: | HDD startup error at power on HDD is connected but a driver error is detected. -or- The driver does not respond with the status of the HDD within 30 s. |
| Causes: | • HDD is not initialized • Level data corrupted • HDD is defective |
| Error code: | 861 |
| Description: | HDD re-try failure At power on the HDD was detected. Power supply to the HDD was interrupted after the system entered the energy save mode, but after the HDD was awakened from the energy save mode it did not return to the ready status within 30 sec. |
| Causes: | • Harness between HDD and controller board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | 862 |
| Description: | Bad sector number error The number of bad sectors in the HDD (image data area) goes over 101. |
| Causes: | • Defective HDD |
| Remedy: | Format the HDD with SP5832-001. Replace the HDD. |
| Error code: | 863 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | • HDD defective |
| Remedy: | • If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM. • The next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. The HDD will probably require replacement soon. |
| Error code: | 864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | • HDD defective |
| Error code: | 865 |
| Description: | HDD access error HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | • HDD defective |
| Error code: | 900 |
| Description: | RIP Software |
| Remedy: | 1 Printer POR Turn the printer off and on several times. If Error Code 900 continues to display, go to step 2. 2 System board Turn the machine off and on several times, waiting a few minutes between power on and power off. If Error Code 900 continues to display, go to step 3. 3 Factory defaults Restore factory defaults. See “EP Defaults”. This resets the non-critical areas of the user NVRAM. If Error Code 900 continues to display, go to step 4. 4 Sub error codes With Error Code 900 displayed, press and 2. Record the complete list of Sub Error Codes on the display, then call your next level of support or call Toshba. |
| Error code: | 901 |
| Display: | Power OFF/ON 901:Error |
| Description: | Engine flash error |
| Causes: | Indicates that the flash which the system board code is programmed into is bad. Replace the system board. |
| Remedy: | Replace the system board. |
| Error code: | 951 |
| Description: | NVRAM Secure NVRAM Missing |
| Causes: | • Software defective • BICU defective |
| Remedy: | Replace the system board. |
| Error code: | 953 |
| Description: | NVRAM Chip Failure |
| Causes: | • Firmware bug • Update the scanner firmware • IPU defective |
| Remedy: | Indicates the NVRAM chip on the interconnect board has failed. Replace the interconnect board. |
| Error code: | 954 |
| Description: | NVRAM CRC Failure |
| Causes: | • Firmware bug • IPU defective |
| Remedy: | Indicates the NVRAM experienced a CRC failure. Replace the interconnect board. |
| Error code: | 955 |
| Description: | Code CRC <loc> |
| Causes: | • Firmware bug • Hard disk unit defective • Controller defective • MCU defective • IPU defective |
| Remedy: | Replace the system board. Where <loc> = CRC Failure or ECC Failure on the system board. |
| Error code: | 964 |
| Description: | Emulation Error |
| Causes: | • Software defective |
| Remedy: | Indicates a failure within the Download Emulation which is programmed into the code overlay card. The specific error is as follows: 964 - Download Emulation CRC Failure. Checksum Failure. |
| Error code: | 984 |
| Display: | Service call 984: Error. |
| Description: | <device> |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU/controller disconnected |
| Remedy: | Invalid command parameter received by the specified device. Note: Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 985 |
| Display: | Service call 985: Error |
| Description: | Transfer Belt Thermistor Error |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU/controller disconnected |
| Remedy: | 1 Are connectors CN407 and CN411 on the sensor board connected properly? Go to step 2. Plug the connector in securely. 2 Is connector CN15 on the printer controller board connected properly? Replace the transfer belt unit. If the problem remains, replace the printer controller board. Plug the connector in securely. |
| Error code: | 986 |
| Display: | Service call 986: Error |
| Description: | Transparency (OHP) Sensor Error |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU Controller disconnected |
| Remedy: | 1 Are connectors CN4 (light emitting) and CN5 (light receiving) on the CK1 daughter board connected properly? Go to step 2. Plug the connector in securely. 2 Test the sensor. While actuating the sensor, does the voltage fluctuate between 0 V and +5 between pins 2 and 3 of connector CN7 of the printer controller board? Replace the printer controller board. Replace the MPF unit. |
| Error code: | 990 |
| Display: | Inspection is required. 990 : Error |
| Description: | <device> |
| Causes: | • Firmware defective: re-boot • Update firmware |
| Remedy: | Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 991 |
| Description: | <device> Card |
| Causes: | Software defective, re-boot |
| Remedy: | The specified device has detected an equipment check in its system card. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 996 |
| Description: | Finisher Jogging Motor Error |
| Causes: | • FCU board hardware or firmware defective • Replace FCU board |
| Remedy: | 1 Are there foreign objects or obstructions in the jogging assembly? Clear the objects or obstruction. Go to step 2. 2 Are the jogging motor connectors CN2 on the finisher control board securely connected? Go to step 3. Securely connect the connectors. 3 Make sure the finisher set switch is activated. Measure for +24 V dc (–10%) between pin 1 on CN2 and frame ground. Is +24 V dc present? Go to step 4. Go to step 5. 4 Replace the jogging motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 5 Disconnect CN2 and PJ5. Perform a continuity check on the cable for all positions. Is there continuity? Go to step 6. Replace the cable. 6 Check for +24 V dc (–10%) between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Replace the finisher control board. Replace the power supply. |
| Error code: | 997 |
| Description: | Finisher Tractor Motor Error |
| Causes: | • Software bug • A RAM or DIMM option required for the application is not installed or not installed correctly. |
| Remedy: | 1 Are there obstructions or foreign objects in the accumulator or face down paper path? Remove the objects or obstructions. Go to step 2. 2 Are the connectors CN3 at the tractor motor and PJ4 on the finisher control board securely connected? Go to step 3. Securely connect the connectors. 3 Make sure the finisher set switch is activated. Measure +24 V dc between pin 1 of tractor motor connector CN3 and frame ground. Is +24 V dc (–10%)? Go to step 4. Go to step 5. 4 Replace the tractor motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 5 Disconnect CN3 and PJ4 on the finisher control board and perform a continuity check on all positions. Is there continuity on all positions? Go to step 6. Replace the cable. 6 Check for +24 V dc between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Replace the finisher control board. Replace the power supply. |
| Error code: | 998 |
| Description: | Tray Elevator Motor Error |
| Causes: | • Software bug • A RAM or DIMM option needed for the application not installed, or not installed correctly • Controller board defective |
| Remedy: | 1 Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Go to step 2. Properly connect the connectors. 2 Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (–10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Replace the tray elevator motor. Go to step 3. 3 Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Go to step 4. Replace the cable. 4 Measure for +24 V dc (–10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Replace the finisher control board. Replace the finisher power supply. |
| Error code: | 999 |
| Display: | Service call 999: Error |
| Description: | Stapler Motor Error |
| Causes: | • Color registration (MUSIC) failure |
| Remedy: | 1 Are staples jammed in the stapler? Go to step 2. Go to step 3. 2 Clear the staple jam and run the staple test in diagnostic mode or run a staple job. Does the problem reoccur? Replace the staple cartridge and to go step 4. Problem solved. 3 Are the connectors CN5 on the stapler and PJ1 on the finisher control board securely connected? Go to step 5. Securely connect the connectors. 4 Did replacement of the stapler cartridge resolve the problem? Problem resolved. Replace the stapler. 5 Make sure the finisher set switch is activated. Measure for 5 V dc between pins 11 and 12 on stapler connector CN5. Is 5 V dc present? Replace the stapler. Replace the finisher control board. 6 Did replacement of the finisher control board correct the problem? Problem solved. Go to step 7. 7 Is there continuity on the stapler to finisher control board cable? Replace the power supply. Replace the cable. |
