Ricoh Aficio 2020D
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Коды ошибок
101
120
121
143
144
145
193
198
302
320
321
322
390
391
392
401
402
500
502
503
504
506
541
542
543
544
545
546
547
551
552
553
555
556
590
591
620
621
632
633
634
635
670
760
761
762
800
804
818
819
820
821
823
824
826
827
828
829
838
850
851
853
854
855
856
857
866
867
868
870
871
900
901
903
920
921
925
928
929
954
955
964
981
982
984
990
991
992
997
998
999
Описание
| Error code: | 101 |
| Description: | Replace Maintenance Kit The Printer detected an error condition that indicates the parts listed below need to be replaced. This will ensure the rated engine life of 600,000 prints is achievable. |
| Causes: | • Long-Life Maintenance Kit, 650-4360-00 |
| Remedy: | 1 Follow the procedure starting and replace all concerned parts. Have all parts outlined in the procedure been replaced? Go to the Hidden Service menu on the Control Panel and Reset the Maintenance Kit Life count. Replace all concerned parts. |
| Error code: | 120 |
| Display: | Service Call 120: Error |
| Description: | Fuser Error |
| Causes: | 1) Is fan in PU unit operating? 2) Error reoccurs after replacing fan motor. |
| Remedy: | Wrong fuser lamp - hot roll - replace the fuser assembly. See “Fuser assembly” |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 143 |
| Display: | Service Call 143:Error |
| Description: | Motor |
| Causes: | • SBU defective • IPU defective • BCU defective • Harness between the SBU and IPU defective • Harness between the BCU-IPU defective • Standard white plate not installed correctly, or is dirty • Scanner mirrors and/or lenses are dirty or installed incorrectly |
| Remedy: | DC pick motor, no encoder feedback - staging motor - replace the “Staging motor” on page 4-79. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 144 |
| Display: | ERROR 144 CARTRIDGE SET ! |
| Description: | Motor |
| Causes: | • SBU defective • BCU defective • Harness between SBU and IPU defective |
| Remedy: | DC motor accel stall - autocompensator motor - replace the “Autocompensator pick assembly” on page 4-24. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 145 |
| Display: | SYSTEM HALT (*) 145 : MAIN CN6,9 CHK |
| Description: | Motor |
| Causes: | • Exposure lamp defective • Dirty white plate • Incorrect position or width of white plate scanning (SP4015) • BICU board defective • SBU board defective |
| Remedy: | DC motor excessive PWM autocompensator motor - replace the “Autocompensator pick assembly” on page 4-24. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 193 |
| Description: | Image transfer error The IPU board does not finish within 1 minute after the image data has been transferred to the controller board. |
| Causes: | • IPU board defective • Controller board defective • Video controller defective |
| Error code: | 198 |
| Description: | Memory address error The IPU board does not receive the memory address from the controller board. |
| Causes: | • Mismatched firmware between the SBCU board and controller board • Controller defective • SBCU defective • IPU board defective Note: Before you replace a board, update the firmware. This can repair the error. |
| Error code: | 302 |
| Description: | Copy cartridge (drum unit) must be replaced |
| Causes: | • Disconnected or broken high voltage cable • Defective or not installed PCU • Defective high voltage power supply |
| Remedy: | 1. Check or replace the connectors. 2. Replace the PCU for the affected colour. 3. Replace the high voltage power supply. |
| Error code: | 320 |
| Display: | Reset fuser 320: Fuser error |
| Description: | Same unit not detected upon power ON or opening cover. |
| Causes: | 1) Is error message displayed? 2) Is fuser unit set properly? 3) Does error reoccur? |
| Remedy: | Check if fuser is set properly. Reset fuser and turn ON power again. Replace fuser unit assembly. |
| Error code: | 321 |
| Display: | Turn power OFF and wait 321: MOTOR OVERHEAT |
| Description: | Printer cannot be used temporarily due to motor overheat. |
| Remedy: | Turn ON power after a while. |
| Error code: | 322 |
| Description: | Synchronization error The synchronization signal was not issued within 500 ms after the LD fired while the polygon motor was turning at the prescribed number of revolutions. |
| Causes: | • Laser synchronization board connectors or harness loose, disconnected, or damaged • Laser synchronization board defective or out of position • LD drive board defective |
| Remedy: | 1. Check the harness connection of the development HVPS. 2. Replace the development HVPS. 3. Replace the development unit. |
| Error code: | 390 |
| Display: | Check MP tray 390: Paper jam |
| Description: | Paper jam during paper feed from MT. |
| Causes: | Check for miss-fed paper around MT cassette. |
| Remedy: | Remove miss-fed paper and close cover. Check/replace MT. |
| Error code: | 391 |
| Description: | TD sensor error: Auto adjust error During automatic adjustment of the TD sensor, output voltage was less than 1.8V, or more than 4.8V during TD sensor initial setting |
| Causes: | • TD sensor connector or harness loose, broken, defective • TD sensor defective • IOB defective • Toner supply defective (confirm that the toner seal strip has been removed from toner cartridge) |
| Remedy: | 1. Check the harness or harness connection. 2. Clean the surface of the quenching lamp glass. |
| Error code: | 392 |
| Description: | Development Bias Error The development bias feedback voltage was less than 0.3 V for longer than 200 ms while the PWM duty value was more than 5% (indicating a development bias leak). |
| Causes: | • Bias terminal damaged • High voltage cable damaged, defective • CGB power pack defective |
| Error code: | 401 |
| Display: | ERROR 401 MOTOR X |
| Description: | ID Sensor Vsg Error The Vsg level was twice detected lower than 2.5 V. -or- The Vsg level was once detected higher than 4.8V. |
| Causes: | • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • CGB power pack defective |
| Error code: | 402 |
| Display: | ERROR 402 MOTOR Y |
| Description: | ID Sensor Vsp Error The Vsp level was twice detected at 0V or at more than 2.5 V. |
| Causes: | • Under the left upper cover, make sure that the hex screw of the main drum drive gear is tight • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • Development unit defective • CGB power pack defective |
| Error code: | 500 |
| Description: | Transport/Fusing Motor Error |
| Causes: | The LOCK signal error is detected when the EGB monitors the transport/fusing motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) |
| Remedy: | • Disconnected or defective motor harness. • Motor slips due to excessive load 1. Check the harness from the transport/fusing motor. Replace it if necessary. |
| Error code: | 502 |
| Display: | Service Call 502: Error |
| Description: | Tray 2 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 503 |
| Display: | Service Call 503: Error |
| Description: | Tray 3 must be rebuilt |
| Causes: | (A model other than D581) Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. (D581) Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 504 |
| Description: | Tray 4 must be rebuilt |
| Causes: | The 2nd tray of D580, 1st tray of D580 when D579 and D580 are attached, the bottom D579 when two units of D579 are attached, or D631 when D581 and D631 are attached. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection D581 when D579 and D581 are attached.Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 506 |
| Display: | SYSTEM HALT (*) 506 : STATION SENS |
| Description: | Bypass must be rebuilt |
| Causes: | • Paper tray unit main motor connector or harness loose, broken, defective • Motor overload due to an obstruction • Motor defective |
| Remedy: | 1. Replace the tray 3 or 4 lift motor. 2. Replace the tray 3 or 4 lift sensor. 3. Check or clear obstacles around pick-up solenoid 3 or 4. |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 545 |
| Description: | Heating Lamp Full-Power Error |
| Causes: | The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. |
| Remedy: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 546 |
| Description: | Fusing Temperature: Error 4 The machine detected that the fusing temperature was fluctuating out of range for more than 60 sec. (7 readings detected temperature fluctuating more than ±20C) |
| Causes: | • Thermistor connection loose, disconnected, defective • Hot roller thermistor not positioned correctly • Fusing lamp connections loose, disconnected, defective • MCU defective |
| Error code: | 547 |
| Description: | Zero Cross Error |
| Causes: | The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door. |
| Remedy: | • Defective fusing lamp relay 1. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 551 |
| Description: | Pressure roller center thermistor error 1. During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the pressure roller center thermistor measured a value higher than 3.3V 10 consecutive times at 600 ms intervals. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 552 |
| Description: | Fusing sleeve belt warm-up error 2 The fusing sleeve belt temperature does not reach 81C for 6 seconds after the inverter turned on.) |
| Causes: | Dirty thermopile lenses. Deformed thermistor. |
| Error code: | 553 |
| Description: | Pressure roller center thermistor error 2 During the hot roller temperature control sequence, the pressure roller center thermistor measures a value lower than 0.2V. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 555 |
| Description: | Fusing Heater error: End The fusing heater keeps full power for 9 seconds or more. |
| Causes: | Defective thermistors. Broken heater cables. |
| Error code: | 556 |
| Description: | Unstable fusing temperature (rear) The fusing temperature varies 50° C or more within 1 second, and this occurs 2 consecutive times. |
| Causes: | • Thermistor defective or out of position • Power supply unit defective |
| Error code: | 590 |
| Description: | Toner collection motor error The toner collection motor sensor output does not change for 3 seconds while the toner collection motor is on. |
| Causes: | • Motor lock due to obstruction • Motor driver board defective • Motor connection loose, defective • Toner collection motor sensor disconnected, sensor defective • Rotational transmission shaft (o6 x 30) missing |
| Error code: | 591 |
| Description: | NC sensor broken: End The sensor detects -17°C or less for 6 seconds. |
| Causes: | Broken cables of thermopile. Broken cables of thermistor. Loose connection. |
| Error code: | 620 |
| Display: | ERROR 620 POSITIVE P.NotEnough |
| Description: | Communication timeout error between BICU and finisher The BICU did receive a response within 100 ms after 3 attempts after sending data to the finisher. |
| Causes: | • Serial line connecting BICU and finisher unstable • External noise • BICU board and finisher main board connection defective or loose • Finisher main board defective • BICU board defective |
| Remedy: | 1. Check or replace the cable between IPU and ADF. 2. Replace the ADF. 3. Replace the IPU. |
| Error code: | 621 |
| Display: | ERROR 621 POSITIVE P.OVER |
| Description: | Finisher/Mail box communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The finisher`s control board is faulty. Defective BCU/IOB. The finisher`s connection is faulty. Reconnect the finisher/mail box cables. |
| Remedy: | • Reconnect the finisher/mail box cables. • Replace the BCU. • Replace the finisher/mail box. • Turn the main power switch off and on. |
| Error code: | 632 |
| Description: | Key/card counter device error 1 After 1 data frame is sent to the device, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • Serial line from the device to the main machine is unstable, disconnected, or defective |
| Error code: | 633 |
| Description: | Key/card counter device error 2 During communication with the device, the MCU received a break (Low) signal. |
| Causes: | • Serial line from the device to the main machine is unstable, disconnected, or defective |
| Error code: | 634 |
| Description: | Key/card counter device error 3 The backup battery of the counter device RAM is low. |
| Causes: | • RAM backup battery exhausted • Counter device defective |
| Error code: | 635 |
| Description: | Key/card counter device error 4. After installation of the device a message alerts user to a battery voltage abnormal error. |
| Causes: | • Device control board defective • Device control board backup battery defective |
| Error code: | 670 |
| Description: | Engine startup error The MCU failed to respond within the prescribed time when the machine was turned on. |
| Causes: | • Connections between MCU and controller board are loose, disconnected, or damaged • MCU defective • Controller board defective |
| Error code: | 760 |
| Description: | Finisher punch motor error The punch HP sensor is not activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Punch HP sensor disconnected, defective • Punch motor disconnected or defective • Punch motor overload due to obstruction |
| Remedy: | 1. Check the connections and cables for the punch motor and HP sensor. 2. Check for blockages in the punch motor mechanism. 3. Replace the punch HP sensor and/or punch motor 4. Replace the finisher main board. |
| Error code: | 761 |
| Description: | Finisher folder plate motor error The folder plate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Folder plate HP sensor disconnected, defective • Folder plate motor disconnected, defective • Folder plate motor overloaded due to obstruction. |
| Remedy: | 1. Check the connections and cables for the folder plate motor and HP sensor. 2. Check for blockages in the folder plate motor mechanism. 3. Replace the folder plate HP sensor and/or folder plate motor 4. Replace the finisher main board. |
| Error code: | 762 |
| Description: | Front fold plate HP sensor error The state (on/off, off/on) of the front fold plate HP sensor in the fan fold unit did not change 1 sec. after the plate started to move. |
| Causes: | • Fold plate motor (F) harness connector loose, disconnected, broken • Front fold plate HP sensor harness connector loose, disconnected, broken • Fold plate motor (F) defective • Front fold plate HP sensor defective • Undetected paper is jamming the action of the motor or fold plate • Fan folder unit MCU defective |
| Error code: | 800 |
| Description: | Startup without video output end error (K) Video transfer to the engine is started, but the engine did not issue a video transmission end command within the specified time. |
| Causes: | • Controller board defective |
| Error code: | 804 |
| Display: | SYSTEM HALT (*) 804 : (C)DMA ADDR |
| Description: | Startup without video input end (K) A video transmission was requested from the scanner, but the scanner did not issue a video transmission end command within the specified time. |
| Causes: | • Controller board defective |
| Remedy: | 1. Check the peripheral temperature of Main PCB, and then check if the error is caused by the thermo runaway of CPU. 2. Make sure that there is no device generating strong radio wave in the vicinity. 3. Replace the Main PCB with a new one. 4. Replace the Power Supply PCB with a new one. |
| Error code: | 818 |
| Display: | SYSTEM HALT (*) 818 : FW/EEP SIZE |
| Description: | Watch-dog error While the system program is running, other processes do not operate at all. |
| Causes: | • Defective controller • Software error |
| Remedy: | 1. Replace the controller. |
| Error code: | 819 |
| Display: | SYSTEM HALT (*) 819 : FW/HROM SIZ |
| Description: | Service Cycle Power |
| Causes: | • Incorrect combination of EGB and controller board. • An unexpected error occurs in the EEPROM on the controller board. |
| Remedy: | • Controller board defective 1. Install the correct EGB and controller boards for this machine. 2. Replace the controller boardng fan |
| Error code: | 820 |
| Description: | Self-Diagnostic Error: CPU The CPU returned an unexpected error during the self-diagnostic test. |
| Causes: | • Controller board defective • Insufficient memory • Expanded memory defective |
| Error code: | 821 |
| Description: | Self-diagnostic error 2: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • Controller board defective |
| Remedy: | For more details about this SC code error, execute SP5990 to print an SMC report so that you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | 823 |
| Description: | USB/ Network Device Error |
| Causes: | An interface error in the USB connection or NIB connection occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 824 |
| Display: | XY MOVE CTRL |
| Description: | EEPROM Error |
| Causes: | An EEPROM check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 826 |
| Display: | SYSTEM HALT (*) 826 : FW/SV MDL |
| Description: | Self-diagnostic Error 5: RTC/Optional NVRAM The NVRAM or optional NVRAM returned an error during the self-diagnostic test. |
| Causes: | • Make sure NVRAM is seated correctly in its socket • Replace the NVRAM on the controller board |
| Error code: | 827 |
| Display: | SYSTEM HALT (*) 827 : FW/PRN MDL |
| Description: | On-Board Memory Check Error |
| Causes: | An on-board memory check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 828 |
| Display: | SYSTEM HALT (*) 828 : FW/SV MDL |
| Description: | ROM Checksum Error |
| Causes: | A ROM checksum error at power-on occurs. |
| Remedy: | 1. Replace the controller board. |
| Error code: | 829 |
| Display: | SYSTEM HALT (*) 829 : FW/ERASE TIMEOV |
| Description: | Self-diagnostic Error 9: Optional RAM The optional RAM returned an error during the self-diagnostic test. |
| Causes: | • Replace the optional memory board • Controller board defective |
| Error code: | 838 |
| Display: | SYSTEM HALT (*) 838 : FW/SV MDL |
| Description: | Self-diagnostic Error 10: Clock Generator A verify error occurred when setting data was read from the clock generator via the I2C bus. |
| Causes: | • Replace the controller board |
| Error code: | 850 |
| Description: | Net I/F error Duplicate IP addresses. Illegal IP address. Driver unstable and cannot be used on the network |
| Causes: | • IP address setting incorrect • NIB (PHY) board defective • Controller board defective |
| Remedy: | Turn the main switch off and on. |
| Error code: | 851 |
| Description: | IEEE 1394 I/F Error IEEE1394 cannot be used due to a faulty driver setting or poor I/F connection. |
| Causes: | • Faulty PCI connection • IEEE1394 board defective • Controller board defective |
| Error code: | 853 |
| Description: | Wireless LAN Error 1 During machine start-up, the machine can access the board that holds the wireless LAN, but not to the wireless LAN card. |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 854 |
| Description: | Wireless LAN Error 2 During machine operation, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 855 |
| Description: | Wireless LAN error 3 An error was detected on the wireless LAN card. |
| Causes: | • Wireless LAN card defective • Wireless LAN card connection incorrect |
| Error code: | 856 |
| Description: | Wireless LAN error 4. An error was detected on the wireless LAN board. |
| Causes: | • Wireless LAN board defective • PCI connector to MB loose |
| Error code: | 857 |
| Description: | USB I/F Error The USB driver is not stable and caused an error. |
| Causes: | • Poor USB card connection • Replace the controller board |
| Error code: | 866 |
| Description: | SD card error 1: Confirmation error The machine detected an electronic license error in the application on the SD card in the controller slot immediately after the machine was turned on. |
| Causes: | • Program missing from the SD card |
| Error code: | 867 |
| Description: | SD card error 2: SD card removed The SD card in the boot slot when the machine was turned on was removed while the machine was on. |
| Causes: | • Insert the SD card • Turn the machine’s power off/on |
| Error code: | 868 |
| Description: | SD card error 3: SD card access An error occurred while an SD card was used. |
| Causes: | • SD card not inserted correctly • SD card defective • Controller board defective • To reformat the SC card, use SD Formatter Ver 1.1. |
| Error code: | 870 |
| Description: | Address book data error Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Turn the machine power off/on. If this does not solve the problem, do the Procedure below. • HDD defective |
| Remedy: | 1. Do SP5846-50 (UCS Settings – Initialize all Directory Info.) to reset all address book data. 2. After 3 sec. reformat the HDD with SP5821-1. 3. Turn the main power switch off/on. |
| Error code: | 871 |
| Description: | FCU Flash ROM Error The address book written into the flash ROM mounted on the FCU is detected as defective. |
| Causes: | • Flash ROM device defective • Replace flash ROM on the MBU |
| Error code: | 900 |
| Description: | RIP Software |
| Remedy: | 1 Printer POR Turn the printer off and on several times. If Error Code 900 continues to display, go to step 2. 2 System board Turn the machine off and on several times, waiting a few minutes between power on and power off. If Error Code 900 continues to display, go to step 3. 3 Factory defaults Restore factory defaults. See “EP Defaults”. This resets the non-critical areas of the user NVRAM. If Error Code 900 continues to display, go to step 4. 4 Sub error codes With Error Code 900 displayed, press and 2. Record the complete list of Sub Error Codes on the display, then call your next level of support or call Toshba. |
| Error code: | 901 |
| Display: | Power OFF/ON 901:Error |
| Description: | Engine flash error |
| Causes: | Indicates that the flash which the system board code is programmed into is bad. Replace the system board. |
| Remedy: | Replace the system board. |
| Error code: | 903 |
| Display: | Power OFF/ON 903:Error |
| Description: | Paperport link driver error |
| Causes: | These errors indicate an unrecoverable system software error. |
| Remedy: | Replace the system board. |
| Error code: | 920 |
| Display: | Power Off/on 920: Error |
| Description: | Fuser Error |
| Causes: | • Software defective • Turn the machine power off/on, or change the controller firmware • Insufficient memory |
| Remedy: | Indicates that the fuser is below temperature when printing. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 921 |
| Display: | Power Off/on 921: Error |
| Description: | Fuser Error |
| Causes: | • The font is not on the SD card |
| Remedy: | Indicates that the fuser is below standby temperature when the printer is idle. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 925 |
| Display: | Power Off/on 925: Error |
| Description: | Fuser Error |
| Causes: | Defective HDD. Hard disk data inconsistencies due to power interruption during writing to the hard disk. Defective software. |
| Remedy: | Wrong fuser lamp installed. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 928 |
| Display: | Power Off/on 928: Error |
| Description: | Failure in the Fuser Motor The Fuser Motor has stopped rotating. Applicable Status Code: Code 928: The Fuser Motor has failed. |
| Causes: | • Fuser Motor, PL2.1.9 • Motor Driver Board, PL2.1.10 • Engine Control Board, PL1.1.4 |
| Remedy: | 1 Test the Fuser Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Fuser Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Fuser Motor. Is the +24 V across DCHEAT- 3 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is the +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is the +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 929 |
| Display: | Power Off/on 929: Error |
| Description: | Failure in the Waste Toner Motor The Waste Toner Motor has stopped rotating. Applicable Status Code: Code 929: The Waste Toner Motor has failed. |
| Causes: | • Waste Toner Motor, PL7.1.3 • Motor Driver Board, PL2.1.10 • Engine Control Boar d, PL1.1.4 |
| Remedy: | 1 Test the Waste Toner Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Waste Toner Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Waste Toner Motor. Is the +24 V across WTDC- 3 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is the +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is the +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 954 |
| Description: | NVRAM CRC Failure |
| Causes: | • Firmware bug • IPU defective |
| Remedy: | Indicates the NVRAM experienced a CRC failure. Replace the interconnect board. |
| Error code: | 955 |
| Description: | Code CRC <loc> |
| Causes: | • Firmware bug • Hard disk unit defective • Controller defective • MCU defective • IPU defective |
| Remedy: | Replace the system board. Where <loc> = CRC Failure or ECC Failure on the system board. |
| Error code: | 964 |
| Description: | Emulation Error |
| Causes: | • Software defective |
| Remedy: | Indicates a failure within the Download Emulation which is programmed into the code overlay card. The specific error is as follows: 964 - Download Emulation CRC Failure. Checksum Failure. |
| Error code: | 981 |
| Display: | Service call 981: Error |
| Description: | <device> |
| Causes: | • Defective NVRAM • Loose connection between the BICU and the NVRAM • Incorrect installation of the NVRAM • Defective BICU |
| Remedy: | The engine protocol violation detected by the specified device. |
| Error code: | 982 |
| Display: | Service call 982: Error |
| Description: | <device> Comm |
| Causes: | • Localization setting not specified (The main power switch is turned on for the first time after the NVRAM is replaced.) • Incorrect localization setting • Defective NVRAM |
| Remedy: | Communications error detected by the specified device. |
| Error code: | 984 |
| Display: | Service call 984: Error. |
| Description: | <device> |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU/controller disconnected |
| Remedy: | Invalid command parameter received by the specified device. Note: Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 990 |
| Display: | Inspection is required. 990 : Error |
| Description: | <device> |
| Causes: | • Firmware defective: re-boot • Update firmware |
| Remedy: | Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 991 |
| Description: | <device> Card |
| Causes: | Software defective, re-boot |
| Remedy: | The specified device has detected an equipment check in its system card. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 992 |
| Description: | Temperature/Humidity Sensor Error |
| Causes: | • Turn the main power switch off/on. • Go into the SP mode. Do SP7901 to display details about SC992 (software file name, line number, and variable), and inform your supervisor of the results. |
| Remedy: | 1 Is connector CN18 on the CK1 daughter card board connected properly? Go to step 2. Plug the connector in securely. 2 Replace the temperature and humidity sensor (a component of the paper feed gear). Did this fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 997 |
| Description: | Finisher Tractor Motor Error |
| Causes: | • Software bug • A RAM or DIMM option required for the application is not installed or not installed correctly. |
| Remedy: | 1 Are there obstructions or foreign objects in the accumulator or face down paper path? Remove the objects or obstructions. Go to step 2. 2 Are the connectors CN3 at the tractor motor and PJ4 on the finisher control board securely connected? Go to step 3. Securely connect the connectors. 3 Make sure the finisher set switch is activated. Measure +24 V dc between pin 1 of tractor motor connector CN3 and frame ground. Is +24 V dc (–10%)? Go to step 4. Go to step 5. 4 Replace the tractor motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 5 Disconnect CN3 and PJ4 on the finisher control board and perform a continuity check on all positions. Is there continuity on all positions? Go to step 6. Replace the cable. 6 Check for +24 V dc between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Replace the finisher control board. Replace the power supply. |
| Error code: | 998 |
| Description: | Tray Elevator Motor Error |
| Causes: | • Software bug • A RAM or DIMM option needed for the application not installed, or not installed correctly • Controller board defective |
| Remedy: | 1 Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Go to step 2. Properly connect the connectors. 2 Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (–10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Replace the tray elevator motor. Go to step 3. 3 Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Go to step 4. Replace the cable. 4 Measure for +24 V dc (–10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Replace the finisher control board. Replace the finisher power supply. |
| Error code: | 999 |
| Display: | Service call 999: Error |
| Description: | Stapler Motor Error |
| Causes: | • Color registration (MUSIC) failure |
| Remedy: | 1 Are staples jammed in the stapler? Go to step 2. Go to step 3. 2 Clear the staple jam and run the staple test in diagnostic mode or run a staple job. Does the problem reoccur? Replace the staple cartridge and to go step 4. Problem solved. 3 Are the connectors CN5 on the stapler and PJ1 on the finisher control board securely connected? Go to step 5. Securely connect the connectors. 4 Did replacement of the stapler cartridge resolve the problem? Problem resolved. Replace the stapler. 5 Make sure the finisher set switch is activated. Measure for 5 V dc between pins 11 and 12 on stapler connector CN5. Is 5 V dc present? Replace the stapler. Replace the finisher control board. 6 Did replacement of the finisher control board correct the problem? Problem solved. Go to step 7. 7 Is there continuity on the stapler to finisher control board cable? Replace the power supply. Replace the cable. |
