Ricoh Aficio 2090
Рейтинг
Коды ошибок
SC101
SC120
SC121
SC124
SC125
SC126
SC127
SC128
SC129
SC143
SC144
SC300
SC301
SC303
SC304
SC305
SC310
SC311
SC312
SC313
SC314
SC315
SC316
SC317
SC322
SC323
SC335
SC336
SC337
SC338
SC340
SC341
SC342
SC345
SC350
SC351
SC352
SC353
SC354
SC355
SC400
SC401
SC430
SC440
SC441
SC491
SC492
SC495
SC496
SC497
SC501
SC502
SC503
SC504
SC505
SC506
SC507
SC510
SC511
SC512
SC520
SC521
SC531
SC532
SC541
SC542
SC543
SC544
SC545
SC546
SC547
SC550
SC591
SC592
SC593
SC601
SC620
SC621
SC622
SC625
SC626
SC630
SC632
SC633
SC670
SC672
SC701
SC702
SC703
SC704
SC705
SC720
SC722
SC724
SC725
SC726
SC727
SC729
SC730
SC731
SC732
SC735
SC736
SC737
SC738
SC740
SC741
SC742
SC743
SC744
SC745
SC746
SC747
SC750
SC800
SC804
SC817
SC818
SC819
SC821
SC822
SC824
SC826
SC828
SC829
SC833
SC834
SC838
SC850
SC851
SC853
SC854
SC855
SC856
SC857
SC860
SC861
SC862
SC863
SC864
SC865
SC866
SC867
SC868
SC870
SC880
SC900
SC901
SC919
SC920
SC921
SC925
SC951
SC953
SC954
SC955
SC964
SC965
SC966
SC970
SC990
SC991
SC992
SC997
SC998
SC999
Описание
| Error code: | SC101 |
| Description: | Exposure lamp error The white level peak did not reach the prescribed threshold when the white plate was scanned. |
| Causes: | The scanner has scanned the white plate, but cannot detect the certain white level. • Defective exposure lamp • Defective exposure lamp stabilizer • Defective power source harness • Defective signal harness • High-voltage cable leak • Defective darkness starting characteristic |
| Remedy: | • Dirty optics • Exposure lamp defective • Exposure lamp does not turn ON • Lamp stabilizer defective • High voltage line leak • Power/signal harness defective |
| Error code: | SC120 |
| Description: | Scanner home position error 1 The scanner home position sensor did not detect the home position (did not go OFF) after the scanner moved forward 20 mm.. |
| Causes: | The scanner home position sensor does not detect the scanner leaving the home position. • Defective scanner home position sensor • Defective scanner home position sensor harness • Defective scanner motor driver • Defective scanner motor |
| Remedy: | • Scanner motor driver board defective • Scanner motor defective • Scanner HP sensor defective • Harness between scanner motor and scanner I/O board disconnected or broken. |
| Error code: | SC121 |
| Description: | Scanner home position error 2 The scanner home position sensor did not go ON after the scanner moved forward 1 mm and the feeler entered the HP sensor. |
| Causes: | The scanner home position sensor does not detect the scanner coming back to the home position. • Defective scanner home position sensor • Defective scanner home position sensor harness • Defective scanner motor driver • Defective scanner motor |
| Remedy: | • Scanner motor defective • Scanner HP sensor disconnected, defective |
| Error code: | SC124 |
| Description: | Encoder Signal Error The scanner motor encoder connector is not set correctly, or the encoder signal was not input. |
| Causes: | • Scanner motor encoder connector disconnected • Scanner motor lead connector disconnected • Scanner motor defective • MCU board defective (scanner motor control unit) • Scanner wire, timing belt, pulleys, or carriage installation incorrect • Power supply connector disconnected (+38V +-24V) • Power supply unit (PSU-E board) defective |
| Error code: | SC125 |
| Description: | Scanner Motor Error 1 Scanner motor stopped before feedback from scanner HP sensor detected, or motor speed too slow when detected at scanner HP sensor. |
| Causes: | • Scanner motor defective (high torque) • Overload on scanner drive mechanism • MCU board defective (scanner motor unit control) |
| Error code: | SC126 |
| Description: | Scanner Motor Error 2 The scanner motor does not stop within 15 mm after the scanner home position sensor turns on when the scanner returns. |
| Causes: | • Scanner motor defective (low torque) • Overload on scanner drive mechanism • MCU board defective (scanner motor control unit) |
| Error code: | SC127 |
| Description: | Scanner Motor Error 3 The scanner motor rotates in the opposite direction to the signal from the MCU board |
| Causes: | • Scanner motor defective (motor lead connected incorrectly) • MCU board defective (scanner motor control unit) |
| Error code: | SC128 |
| Description: | Scanner Motor Error 4 The scanner motor speed does not reach the target speed by the time the scanning start point is reached. |
| Causes: | • Scanner motor defective • Overload on scanner mechanism • PSU-Eb board defective • MCU board defective (scanner motor control unit) |
| Error code: | SC129 |
| Description: | Scanner Motor Error 5 The scanner motor speed is abnormal. The machine will not stop scanning even after the machine detects that motor speed is abnormal. |
| Causes: | • Scanner motor defective • Scanner drive mechanism defective • PSU-Eb board defective • MCU board defective (scanner motor control unit) |
| Error code: | SC143 |
| Description: | SBU Auto Adjust Error At power on the automatic white level adjustment failed. |
| Causes: | • Clean the white plate • Clean the optics and lenses • Check the connectors between the SBU and IPU. • Replace the SBU • Replace the IPU • Replace the VBCU • Replace the exposure lamp |
| Error code: | SC144 |
| Description: | SBU (Sensor Board Unit) communication error When the machine is switched ON, or when the machine returns to full operation from the energy save mode, the machine can not access the SBU register, or the SBU register values are abnormal. |
| Causes: | Cannot correctly establish communication with the SBU. • Defective harness • Defective destination device (e.g., BICU, etc) • Defective SBU |
| Remedy: | • Dirty exposure glass or optics • SBU board defective • SBU harness disconnected, defective |
| Error code: | SC300 |
| Description: | AC charge output error 1: K An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times). |
| Causes: | • Disconnected or defective high voltage harness • Defective high voltage power supply • Defective EGB |
| Remedy: | • High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU. |
| Error code: | SC301 |
| Description: | AC charge output error 2: M An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times). |
| Causes: | • Disconnect the high voltage cable from Terminal C of the power pack. • Attach a voltmeter to the terminal. • If there is no output from the terminal, replace the power pack. -or- • If there is output from the terminal, test the resistance between the high voltage cable and the ground. • If resistance is nearly "0", check the high-voltage harness for defects and replace it if necessary. • Test the conductivity between the PCU and the ground. If there is no conductivity between the PCU and ground, replace the PCU. • If there is no charge PWM signal, replace the harness and/or BCU. |
| Remedy: | • High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU. |
| Error code: | SC303 |
| Description: | AC charge output error 4: Y An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times). |
| Causes: | • Disconnect the high voltage cable from Terminal C of the power pack. • Attach a voltmeter to the terminal. • If there is no output from the terminal, replace the power pack. -or- • If there is output from the terminal, test the resistance between the high voltage cable and the ground. • If resistance is nearly "0", check the high-voltage harness for defects and replace it if necessary. • Test the conductivity between the PCU and the ground. If there is no conductivity between the PCU and ground, replace the PCU. • If there is no charge PWM signal, replace the harness and/or BCU. |
| Remedy: | • High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU. |
| Error code: | SC304 |
| Description: | Charge Corona Error: Charge Leak (K PCU) A abnormal detection signal (H) was detected for longer than 250 ms. |
| Causes: | • Turn the machine power off/on • CGB power pack harness connectors loose, broken, defective • Corona wire caps loose, missing • CGB power pack defective • Charge corona unit connectors loose, broken, defective |
| Error code: | SC305 |
| Description: | Charge corona wire cleaner error The wire cleaning pad did not return to its home position within 5 sec. after wire cleaning. |
| Causes: | • Wire cleaner motor harness loose, broken, defective • Wire cleaner motor defective • Charge corona wire defective |
| Remedy: | • This SC is not issued if SP2804 is set to zero (no cleaning). • If immediate repair is not possible, set SP2804 to zero to switch off the charge corona cleaner function. |
| Error code: | SC310 |
| Description: | Potential sensor error 1 When calibrating the drum potential sensor at the process control initial setting, the drum potential sensor output voltage is out of specification. |
| Causes: | • Potential sensor defective • Poor connection between the potential sensor and the I/O board (IOB) • IOB defective • Poor connection between the drum unit and the I/O board (IOB) • Development power pack defective |
| Error code: | SC311 |
| Description: | Pressure cam shift motor lock (HP sensor error) The pressure cam HP sensor does not turn off for more 3 seconds when the pressure cam is at HP. The pressure cam HP sensor does not turn on for more than 3 seconds when the pressure cam is not at HP. |
| Causes: | • Defective sensor • Defective motor |
| Error code: | SC312 |
| Description: | Charge, development error 1: K 500 ms after the black, magenta, cyan, and yellow drums start to rotate, the machine starts to monitor the AC current feedback at 8 ms intervals. This is SC is issued if the feedback for the charge unit of any color drops below 0.5V for 400 ms (50 consecutive readings). |
| Causes: | • Pre-charge unit set incorrectly. • Pre-charge unit contact is broken or defective. |
| Remedy: | • Make sure that the settings of SP2202 are at the defaults. • Defective charge roller • Defective power pack |
| Error code: | SC313 |
| Description: | Charge, development error 2: M 500 ms after the black, magenta, cyan, and yellow drums start to rotate, the machine starts to monitor the AC current feedback at 8 ms intervals. This is SC is issued if the feedback for the charge unit of any color drops below 0.5V for 400 ms (50 consecutive readings). |
| Causes: | • Make sure that the settings of SP2202 are at the defaults. • Check harness connections between charge roller and transfer power pack. • Defective charge roller • Defective power pack |
| Remedy: | • Make sure that the settings of SP2202 are at the defaults. • Defective charge roller • Defective power pack |
| Error code: | SC314 |
| Description: | Charge, development error 3: C 500 ms after the black, magenta, cyan, and yellow drums start to rotate, the machine starts to monitor the AC current feedback at 8 ms intervals. This is SC is issued if the feedback for the charge unit of any color drops below 0.5V for 400 ms (50 consecutive readings). |
| Causes: | • Make sure that the settings of SP2202 are at the defaults. • Check harness connections between charge roller and transfer power pack. • Defective charge roller • Defective power pack |
| Remedy: | • Make sure that the settings of SP2202 are at the defaults. • Defective charge roller • Defective power pack |
| Error code: | SC315 |
| Description: | Charge, development error 4: Y 500 ms after the black, magenta, cyan, and yellow drums start to rotate, the machine starts to monitor the AC current feedback at 8 ms intervals. This is SC is issued if the feedback for the charge unit of any color drops below 0.5V for 400 ms (50 consecutive readings). |
| Causes: | • Make sure that the settings of SP2202 are at the defaults. • Check harness connections between charge roller and transfer power pack. • Defective charge roller • Defective power pack |
| Remedy: | • Make sure that the settings of SP2202 are at the defaults. • Defective charge roller • Defective power pack |
| Error code: | SC316 |
| Description: | AC bias charge adjustment error 1: K An average value of 8 ms/cycle could not be attained for Vpp (AC charge bias) within 15 attempts. -or- The output of the AC charge boosted Vpp over 2.8 kV. |
| Causes: | • Check the connections of the charge unit of the PCU where the problem occurred. • Replace the charge unit of the PCU (CBG power pack for the K PCU, charge roller unit for YMC PCUs) |
| Remedy: | • Charge roller dirty • Charge roller defective • Bias terminal connection at the PCU receptacle is dirty or defective |
| Error code: | SC317 |
| Description: | AC bias charge adjustment error 2: M An average value of 8 ms/cycle could not be attained for Vpp (AC charge bias) within 15 attempts. -or- The output of the AC charge boosted Vpp over 2.8 kV. |
| Causes: | • Check the connections of the charge unit of the PCU where the problem occurred. • Replace the charge unit of the PCU (CBG power pack for the K PCU, charge roller unit for YMC PCUs) |
| Remedy: | • Charge roller dirty • Charge roller defective • Bias terminal connection at the PCU receptacle is dirty or defective |
| Error code: | SC322 |
| Description: | Development power pack error 3: C An interrupt checks the status of the each power pack every 2 ms. This SC is issued if the BICU detects a short in the development DC charge for black, magenta, cyan, or yellow (or V = 0) for 500 ms (250 times). |
| Causes: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective |
| Remedy: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective 1. Disconnect the high voltage cable from Terminal B of the high-voltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is "0" or nearly "0", check the high-voltage harness for defects and replace it if necessary. If replacing the harness does not solve the problem, 4. Test the resistance between the development unit terminal and the ground. If there is no resistance (0Ù) between the development unit and the ground, replace the development unit. 5. If there is no development PWM signal, replace the harness and/or IOB. |
| Error code: | SC323 |
| Description: | Development power pack error 4: Y An interrupt checks the status of the each power pack every 2 ms. This SC is issued if the BICU detects a short in the development DC charge for black, magenta, cyan, or yellow (or V = 0) for 500 ms (250 times). |
| Causes: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective |
| Remedy: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective 1. Disconnect the high voltage cable from Terminal B of the high-voltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is "0" or nearly "0", check the high-voltage harness for defects and replace it if necessary. If replacing the harness does not solve the problem, 4. Test the resistance between the development unit terminal and the ground. If there is no resistance (0Ù) between the development unit and the ground, replace the development unit. 5. If there is no development PWM signal, replace the harness and/or IOB. |
| Error code: | SC335 |
| Description: | Polygonal mirror motor error 1 The XSCRDY signal does not become low within 20 seconds after the polygonal mirror motor turns on or the polygon motor speed is changed. |
| Causes: | • Poor cable connection to the polygonal mirror motor driver. • Polygonal mirror motor (driver) defective • BICU defective |
| Error code: | SC336 |
| Description: | Developer set error 1: K The value of Vcnt is set at the maximum or minimum setting when the TD sensor is initialized. |
| Causes: | 1. Open the front door. 2. Pull out the film seal from the black, magenta, cyan, or yellow developer bottle. 3. Do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for K. • SP3801 004 to initialize the TD sensor for M. • SP3801 005 to initialize the TD sensor for C. • SP3801 006 to initialize the TD sensor for Y |
| Remedy: | • Film seal not removed from the black, magenta, cyan, or yellow developer case Open the front door. Pull out the film seal from the black, magenta, cyan, or yellow developer case. Be sure to do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for black. • SP3801 004 to initialize the TD sensor for magenta. • SP3801 005 to initialize the TD sensor for cyan. • SP3801 006 to initialize the TD sensor for yellow. |
| Error code: | SC337 |
| Description: | Developer set error 2: M The value of Vcnt is set at the maximum or minimum setting when the TD sensor is initialized. |
| Causes: | 1. Open the front door. 2. Pull out the film seal from the black, magenta, cyan, or yellow developer bottle. 3. Do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for K. • SP3801 004 to initialize the TD sensor for M. • SP3801 005 to initialize the TD sensor for C. • SP3801 006 to initialize the TD sensor for Y |
| Remedy: | • Film seal not removed from the black, magenta, cyan, or yellow developer case Open the front door. Pull out the film seal from the black, magenta, cyan, or yellow developer case. Be sure to do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for black. • SP3801 004 to initialize the TD sensor for magenta. • SP3801 005 to initialize the TD sensor for cyan. • SP3801 006 to initialize the TD sensor for yellow. |
| Error code: | SC338 |
| Description: | Developer set error 3: C The value of Vcnt is set at the maximum or minimum setting when the TD sensor is initialized. |
| Causes: | 1. Open the front door. 2. Pull out the film seal from the black, magenta, cyan, or yellow developer bottle. 3. Do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for K. • SP3801 004 to initialize the TD sensor for M. • SP3801 005 to initialize the TD sensor for C. • SP3801 006 to initialize the TD sensor for Y |
| Remedy: | • Film seal not removed from the black, magenta, cyan, or yellow developer case Open the front door. Pull out the film seal from the black, magenta, cyan, or yellow developer case. Be sure to do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for black. • SP3801 004 to initialize the TD sensor for magenta. • SP3801 005 to initialize the TD sensor for cyan. • SP3801 006 to initialize the TD sensor for yellow. |
| Error code: | SC340 |
| Description: | Toner cartridge set error 1: K The machine cannot read the ID chip of the black, magenta, cyan, or yellow toner cartridge. |
| Causes: | • Black, magenta, cyan, or yellow toner cartridge set incorrectly |
| Remedy: | • Black, magenta, cyan, or yellow toner cartridge set incorrectly 1. Open the front door. 2. Press down the release lever on the top edge of the toner bin to of the affect toner cartridge to release it, then pull the bin out to open it. 3. Remove the toner cartridge and set it again. |
| Error code: | SC341 |
| Description: | Toner cartridge set error 2: M The machine cannot read the ID chip of the black, magenta, cyan, or yellow toner cartridge. |
| Causes: | • Black, magenta, cyan, or yellow toner cartridge set incorrectly |
| Remedy: | • Black, magenta, cyan, or yellow toner cartridge set incorrectly 1. Open the front door. 2. Press down the release lever on the top edge of the toner bin to of the affect toner cartridge to release it, then pull the bin out to open it. 3. Remove the toner cartridge and set it again. |
| Error code: | SC342 |
| Description: | Toner cartridge set error 3: C The machine cannot read the ID chip of the black, magenta, cyan, or yellow toner cartridge. |
| Causes: | • Black, magenta, cyan, or yellow toner cartridge set incorrectly |
| Remedy: | • Black, magenta, cyan, or yellow toner cartridge set incorrectly 1. Open the front door. 2. Press down the release lever on the top edge of the toner bin to of the affect toner cartridge to release it, then pull the bin out to open it. 3. Remove the toner cartridge and set it again. |
| Error code: | SC345 |
| Description: | Toner Supply Pump Motor Error (K, M, C, Y) |
| Causes: | The toner supply pump motor failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • Motor harness disconnected or broken • Toner pump unit harness disconnected or broken • Toner pump unit panel mount connector broken • Check each toner supply unit (K, M, C, Y) for any obstructions that could be blocking operation of a pump or sub hopper • Toner supply pump motor defective |
| Error code: | SC350 |
| Description: | Developer Fill Error: K The PCU failed to fill with developer from the developer bottle when SP3814-1 was executed. |
| Causes: | • Developer bottle not set correctly • Developer in the bottle is clogged and not flowing Note: For detailed information about how to handle problems developer filling, see "Handling Problems with Developer Filling" under "PCU" in Section 3. |
| Remedy: | 1. Check if the connectors on the TD sensor interface board 1 (copier) and the main control board (CN353) are properly connected. 2. Make sure 5V and 12V are provided to the TD sensor interface board 1 from the main control board (CN353). 3. Check if the harnesses are damaged. 4. Make sure TD sensor interface boards 1 and 2 are properly installed. 5. Replace TD sensor interface board s1, 2, main control board, and/or the I/O control board. |
| Error code: | SC351 |
| Description: | Developer Fill Error: M The PCU failed to fill with developer from the developer bottle when SP3814-1 was executed. |
| Causes: | • Developer bottle not set correctly • Developer in the bottle is clogged and not flowing Note: For detailed information about how to handle problems developer filling, see "Handling Problems with Developer Filling" under "PCU" in Section 3. |
| Remedy: | 1. Make sure the connectors on the TD sensor interface board 2 (revolver) and the TD sensor and slip ring are properly connected. 2. Check if the harnesses is damaged. 3. Replace the TD sensor. 4. Replace the TD sensor interface board 2. 5. Replace the TD sensor interface board 1. 6. Replace the main control board. |
| Error code: | SC352 |
| Description: | Developer Fill Error: C The PCU failed to fill with developer from the developer bottle when SP3814-1 was executed. |
| Causes: | • Developer bottle not set correctly • Developer in the bottle is clogged and not flowing Note: For detailed information about how to handle problems developer filling, see "Handling Problems with Developer Filling" under "PCU" in Section 3. |
| Error code: | SC353 |
| Description: | Developer Fill Error: Y The PCU failed to fill with developer from the developer bottle when SP3814-1 was executed. |
| Causes: | • Developer bottle not set correctly • Developer in the bottle is clogged and not flowing Note: For detailed information about how to handle problems developer filling, see "Handling Problems with Developer Filling" under "PCU" in Section 3. |
| Error code: | SC354 |
| Description: | Bk-TD sensor gain adjustment error - Definition - [B] When adjusting TD sensor gain during the toner density initial setting, Vcnt (output voltage) does not reach a value between 7 and 11 V. |
| Causes: | • Main control board defective |
| Error code: | SC355 |
| Description: | Toner Supply Error (K) • Amount of toner on the ID sensor pattern printed and read between sheets less than 0.100 (SP3300-1). • Accumulated toner clutch ON time in the K sub hopper of the toner supply unit greater than 5000 (SP3301-41) |
| Causes: | A small rectangular wire attached to the shaft of an augur in each toner supply unit scrapes the surface of the toner end sensor with each rotation of the augur. The cleaning wire may be bent or the toner end sensor is defective. If the toner end sensor is damaged or out of position, the toner end sensor will cease to function normally. |
| Remedy: | • Replace the affected toner supply unit. |
| Error code: | SC400 |
| Description: | ID sensor error 1: Calibration Before adjustment Vsg_reg<0.5 but Vsg_reg could not be adjusted to the target Vsg_reg = 4.0±0.2V during process control. |
| Causes: | • TM sensors are dirty. • A solid print out due to an electrostatic charging error • The TM sensor is defective. |
| Remedy: | • ID sensor harness disconnected, loose, defective • ID sensor dirty • ID sensor defective • ITB unit drawer connector dirty |
| Error code: | SC401 |
| Description: | ID sensor error 2: Vsg When the ID sensor was calibrated, Vsg (reflectivity of the bare drum surface) was detected less than 2.5V after two attempts. -or- After calibration, Vsg was detected as 5.0V at PWM adjustment and PWM=0. |
| Causes: | • Dirty ID sensor • ID sensor harness connection loose, broken, defective • TD power pack defective • IOB defective |
| Error code: | SC430 |
| Description: | Quenching lamp error When finishing the process control initial setting, the drum potential which is detected by the drum potential sensor is out of the normal range |
| Causes: | • Quenching lamp defective • Poor connection between quenching lamp and charge power pack |
| Error code: | SC440 |
| Description: | Image transfer power pack error 1: K An interrupt checks the status of the power pack every 2 ms. This SCis issued if the BICU detects a short in the power pack for K, M, C, or Y 250 times within 500 ms. |
| Causes: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged |
| Remedy: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged • IOB damaged |
| Error code: | SC441 |
| Description: | Image transfer power pack error 2: M An interrupt checks the status of the power pack every 2 ms. This SCis issued if the BICU detects a short in the power pack for K, M, C, or Y 250 times within 500 ms. |
| Causes: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged |
| Remedy: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged • IOB damaged |
| Error code: | SC491 |
| Description: | Bias Leak (C5) |
| Causes: | A bias leak has occurred for the drum charge, development charge, or transfer charge. PWM signals are sampled at 20 msec. intervals. This SC is issued if 10 PWM samplings within 200 msec. are abnormal. • HVPS harness loose, broken, defective • HVPS board defective • AIO terminal defective |
| Remedy: | • Cycle the machine off/on • Check all the harness connections of the HVPS • Check spring-loaded AIO terminal installation behind the HVPS. • Replace HVPS. |
| Error code: | SC492 |
| Description: | Development Unit Suction Motor Lock While the development unit toner suction motor is operating, the lock sensor output did not change for 1 s An electrical overload in the PCB inside the motor unit has caused the motor to malfunction. |
| Causes: | • Replace the motor |
| Error code: | SC495 |
| Description: | ITB encoder sensor error The ITB encoder sensor that reads the encoded strip on the ITB is not functioning properly. |
| Causes: | • Sensor dirty • Sensor harness loose, broken, defective • Sensor out of position because installed incorrectly • ITB installed incorrectly |
| Remedy: | 1. Make sure that connectors CN210, 211 & CN302 are properly connected to the I/O control board and the main control board. 2. Replace the humidity sensor. 3. Replace the I/O control board. 4. Replace the main control board. [Signal Check] • Temperature: CN210-1, TP247, or CN211- A9 on the I/O control board/CN302-A1 or TP112 on the main control board |
| Error code: | SC496 |
| Description: | MUSIC sensor error The MUSIC sensor detected an abnormal pattern on the ITB because: • A/D converter exceeded upper or lower limit. • The pattern used to calculate the amount of skew is abnormal. • The reading of the pattern exceeded the length of time the LED projected light. • LED light could not be adjusted correctly. |
| Causes: | This SC is issued if one or more of the following occurred: • MUSIC sensor sampling abnormal • Sensor LED adjustment abnormal • Number of patches abnormal • ITB scratched • Main scan registration abnormal • Sub scan registration abnormal • Main scan magnification abnormal • Main scan magnification error diffusion abnormal • Lens refraction abnormal |
| Remedy: | • MUSIC sensor defective or disconnected • MUSIC pattern abnormal; do a forced process control (SP3821) and check the result (section 4.2.4). |
| Error code: | SC497 |
| Description: | Temperature and humidity sensor error 1: PCU The thermistor output of the temperature and humidity sensor above the black PCU was not within the prescribed range (0.5V to 4.2V) |
| Causes: | The machine detected one of these problems with the temperature/humidity sensor located under the rear end of the K PCDU: • The temperature sensor output was less than 0.5V or more than 2.8V three times in one minute, indicating a problem with the temperature detection. • The humidity sensor output was more than 2.4V for three times in one minute, indicating a problem with humidity detection. |
| Remedy: | • Temperature and humidity sensor harness disconnected, loose, defective • Temperature and humidity sensor defective |
| Error code: | SC501 |
| Description: | Tray 1 (tandem tray) feed error (Japan Only) • The tray 1 lift sensor does not switch ON 10 s after the tray lift motor switches ON and starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. • The lower limit sensor of the tandem tray does not detect the lower limit within 10 sec. |
| Causes: | • Tray lift motor harness disconnected, loose, defective • Paper or other obstacle trapped between tray and motor • Tray lift sensor disconnected, damaged • Lower limit sensor disconnected, damaged • Pick-up solenoid disconnected, blocked by an obstacle |
| Remedy: | • Tray lift motor harness disconnected, loose, defective • Paper or other obstacle trapped between tray and motor • Tray lift sensor disconnected, damaged • Lower limit sensor disconnected, damaged • Pick-up solenoid disconnected, blocked by an obstacle |
| Error code: | SC502 |
| Description: | Tray 2 (paper cassette) feed error (Japan Only) • The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. • The lower limit sensor of the tandem tray does not detect the lower limit within 10 sec. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Remedy: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Error code: | SC503 |
| Description: | Tray 1 feed error • The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Remedy: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Error code: | SC504 |
| Description: | Tray 2 feed error • The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Remedy: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Error code: | SC505 |
| Description: | Tandem tray rear fence motor error • The return sensor does not switch ON within 10 sec. after the rear fence motor switches ON. • The HP sensor does not switch ON 10 sec. after the rear fence motor switches ON. • The HP sensor and return sensor switch ON at the same time. |
| Causes: | • Rear fence motor defective or poor connection • Paper or other obstacle interfering with operation of the sensors • Paper or other obstacle trapped between tray and motor • Motor mechanical overload due to obstruction • Return sensor or HP sensor defective or dirty |
| Remedy: | • Rear fence motor defective or poor connection • Paper or other obstacle interfering with operation of the sensors • Paper or other obstacle trapped between tray and motor • Motor mechanical overload due to obstruction • Return sensor or HP sensor defective or dirty |
| Error code: | SC506 |
| Description: | Tandem tray back fence motor error. The back fence should be closed but the fence was not detected in the closed position within 500 ms. -or- The back fence should be open but the fence was not detected in the open within 500 ms. |
| Causes: | The tray lift motor, pick-up solenoid, lift sensor, or lower limit sensor did not operate correctly. |
| Remedy: | • Paper loaded incorrectly • Back fence motor harness disconnected, loose, defective • Back fence motor defective • Paper blocking sensors • Paper stuck between tray and motor • Back fence close, back fence open sensor harnesses disconnected, loose, or defective. • Back fence close, back fence open sensor defective • Paper or other obstacle is interfering with movement of the fence |
| Error code: | SC507 |
| Description: | Tandem Tray Rear Fence Motor Error (1st Tray) |
| Causes: | One of the following occurred: • The return sensor does not switch on within 10 sec. after the rear fence motor switches on. • The HP sensor does not switch on 10 sec. after the rear fence motor switches on. • The HP sensor and return sensor switch on at the same time. |
| Remedy: | • Rear fence motor harness disconnected or broken • Paper or other obstacle interfering with operation of the sensors • Paper or other obstacle trapped between tray and motor • Motor mechanical overload due to obstruction • Return sensor or HP sensor harness disconnected or broken • Return sensor or HP sensor dirty • Rear fence motor defective • Return sensor or HP sensor defective |
| Error code: | SC510 |
| Description: | LCT tray error. • When the bottom plate is lifted, the upper limit sensor does not come on for 30 sec. • When the bottom plate is lowered, the lower limit sensor does not come on for 30 sec. • After lift begins, the upper limit sensor does not switch ON before the pick-up solenoid switches ON. • The paper end sensor switches ON during lift and the upper limit sensor does not switch ON for 2.5 s, and a message prompts user to reset paper. |
| Causes: | • Tray lift motor harness, disconnected, loose, or defective • Tray lift motor defective • Lift sensor defective or disconnected • Pick-up solenoid defective or disconnected • Paper end sensor defective |
| Remedy: | • Tray lift motor harness, disconnected, loose, or defective • Tray lift motor defective • Lift sensor defective or disconnected • Pick-up solenoid defective or disconnected • Paper end sensor defective |
| Error code: | SC511 |
| Description: | LCIT Exit Roller Lift Motor Error |
| Causes: | The exit roller lift motor of lift motor sensor is not operating. |
| Remedy: | • Motor harness disconnected or broken • Sensor harness disconnected or broken • Motor defective • Sensor defective |
| Error code: | SC512 |
| Description: | Registration Press Motor lock The registration roller release sensor does not change the status for more than 3 seconds after the Registration press motor on signal is generated. |
| Causes: | • Defective motor • Defective registration roller release sensor |
| Error code: | SC520 |
| Description: | Fusing/Exit Motor error. The Fusing/Exit Motor LOCK signal is not detected for a duration of one second after the motor START signal is sent. |
| Causes: | • Torque overload • Defective main motor • Disconnected or defective motor harness |
| Remedy: | • Fusing/Exit Motor connecter is not connected correctly. • Fusing/Exit Motor torque is too high or too low. • Fusing/Exit Motor is defective. |
| Error code: | SC521 |
| Description: | Exit Motor Error |
| Causes: | The exit motor failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • Exit motor harness disconnected or defective • Exit motor shaft locked, blocked by obstruction • Exit motor defective |
| Error code: | SC531 |
| Description: | Fan error 2: fusing cooling fan motor. The lock signal remained HIGH for 5 sec. while the fan at the front of the fusing unit near the heat dissipation fins was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective LSU fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC532 |
| Description: | Fan error 3: PCB box fan. The lock signal remained HIGH for 5 sec. while the fan that cools the printed circuit boards was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective air intake fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC541 |
| Description: | Heating roller thermistor 1 error 1: Poor connection. The temperature measured by the heating roller thermistor does not reach 130°C after 10 tries and 65 sec. have elapsed. |
| Causes: | • Disconnected thermistor • Defective harness connection |
| Remedy: | • Heating roller thermistor harness connection loose, disconnected, defective • Defective heating roller thermistor |
| Error code: | SC542 |
| Description: | Heating roller thermistor 1 error 2: No warmup. After the main switch is turned ON or the cover is closed, the heating roller temperature does not reach the ready temperature within 2 sec. after the heater switches ON. -or- If the roller was below 45°C, the heating roller did not reach the ready temperature 2 sec. after reaching 45°C. Note: Thermistor 2 stops monitoring the temperature once Thermistor 1 detects ready temperature. |
| Causes: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp |
| Remedy: | • Thermistor is bent, installed incorrectly • Defective heating roller thermistor • Heating roller fusing lamp broken Do SP5810 to cancel the SC fusing code. |
| Error code: | SC543 |
| Description: | Heating roller thermistor 1 error 3: Software - High temperature. The thermistor detected a temperature over 230°C. |
| Causes: | • Defective I/O control (EGB) • Defective EGB |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature out of control Do SP5810 to cancel the SC fusing code. |
| Error code: | SC544 |
| Description: | Heating roller thermistor 1 error 4: Hardware - High temperature. The thermistor detected a temperature over 260°C. |
| Causes: | The machine detected the CPU port LOW twice at 100 ms intervals and issued this SC. This check is always done to check for overheating, even if SC543 does not detect the problem. |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC545 |
| Description: | Heating roller thermistor 1 error 5: Lamp remains ON. After hot roller reaches warmup temperature, the fusing lamps remained ON at full capacity for 25 sec. after reaching the warmup temperature while the hot roller was not rotating. |
| Causes: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp |
| Remedy: | • Thermistor damaged, or out of position • Fusing lamp disconnected, broken |
| Error code: | SC546 |
| Description: | Heating roller thermistor 2 error 1: Thermistor disconnected. The temperature measured by the heating roller thermistor does not reach 0°C after 45 sec. and remains over this temperature for 10 readings. |
| Causes: | Unstable connector contact of fusing thermistor |
| Remedy: | • Loose connection of the heating roller thermistor • Defective heating roller thermistor |
| Error code: | SC547 |
| Description: | Zero cross error. When the main switch is turned ON, the machine checks how many zero-cross signals are generated within 500 ms. This SC code is issued if the number of zerocross signals detected is either more than 66 or less than 45 for 10 readings. Note: Zero cross signals, generated from an ac power supply, are used to generate a trigger pulses to control the applied power accurately. |
| Causes: | Defective fusing lamp relay |
| Remedy: | • Electrical noise on the power supply line • Fusing relay damaged: replace the PSU. Normally, this SC is cancelled if you do SP5810 to cancel the SC fusing code. |
| Error code: | SC550 |
| Description: | Heating roller thermistor 2 error 4: Hardware - High Temperature. The thermistor detected a temperature over 260°C. |
| Causes: | • Do SP5810 to cancel the SC fusing code. • TRIAC short, AC drive board defective • VBCU defective |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC591 |
| Description: | Double-Feed Sensor Error |
| Causes: | The strength of the double-feed sensor LED light could not be calibrated within the prescribed range after three attempts. |
| Remedy: | • Sensor harness disconnected or broken • Physical obstruction (paper scrap) between the sensor pair (emitter/receiver) • One or both of the sensors are dirty (paper dust) |
| Error code: | SC592 |
| Description: | Cutter 1 home position error 2: Upper Tray The left home position switch remained on 300 ms after the cutter motor switched on. |
| Causes: | • Cutter motor 1 harness loose, broken, defective • Cutter motor overload due to physical obstruction • Cutter motor 1 defective |
| Error code: | SC593 |
| Description: | Decurler Unit Over Limit Error |
| Causes: | The over-limit sensor went on because the decurler unit has moved farther than the allowed distance (±13.85 mm). |
| Remedy: | • Adjust the distance • Cycle the machine off/on |
| Error code: | SC601 |
| Description: | Communication Error Between BCU and MCU One or more of the following occurred: • The BCU cannot communicate with the MCU within 100 ms after power on after 3 tries. • A BREAK signal was detected after connection between the BCU and MCU. • After a communication error, three tries to communicate with the MCU failed. |
| Causes: | • Poor connection between BCU and MCU • BCU defective • MCU defective |
| Remedy: | 1. Check that connectors CN355 and CN407 are properly connected on the sub control board and scanner IPU board. 2. Replace the sub and/or main scanner IPU board. 3. Replace the main control board. |
| Error code: | SC620 |
| Description: | ARDF communication error. A BREAK signal occurs after the machine detects the ARDF, or a communication timeout occurs. |
| Causes: | No response from the ADF after connection to the main machine or an error occurred after connection. |
| Remedy: | • ARDF disconnected • IPU board harness disconnected, defective • IPU board defective • Spurious noise from the power supply line • ARDF control board defective |
| Error code: | SC621 |
| Description: | Mailbox-to-Finisher communication error. Communication between the mailbox and finisher is interrupted. An ACK/NCK signal was not received within 100 ms after a data frame is sent and 3 retries failed. |
| Causes: | The UART generated an error when the finisher was connected. |
| Remedy: | • Connection cable between mailbox and finisher disconnected, defective • Finisher main board defective • BICU defective • PSU defective |
| Error code: | SC622 |
| Description: | LCT communication error. Communication between the copier and LCT is interrupted. An ACK/NCK signal was not received within 100 ms after a data frame is sent and 3 retries failed. |
| Causes: | • Paper tray control board defective • BCU defective • IOB defective • Paper tray-main machine connection error |
| Remedy: | • Connection cable between the LCT and copier is disconnected, defective • LCT main board defective • BICU defective • PSU defective |
| Error code: | SC625 |
| Description: | VBCU-DTMB (DMC1) communication error Communication between the VBCU and DMC (main) was interrupted. An ACK/NAK signal was not received within 100 ms after a data frame was sent and three retries failed. |
| Causes: | • Check the DTMB harness connections at the DTMB and VBCU • DTMB defective • PSU defective • VBCU defective • 5V power supply defective |
| Remedy: | 1. Check the connector of the optical-fiber cable is properly set on the FPU main board and main control board or check if it is damaged. 2. Replace the FPU main board. 3. Replace the scanner IPU board. |
| Error code: | SC626 |
| Description: | VBCU-DTMB (DMC2) communication error Communication between the VBCU and DMC (sub) was interrupted. An ACK/NAK signal was not received within 100 ms after a data frame was sent and three retries failed. |
| Causes: | • Check the DTMB harness connections at the DTMB and VBCU • DTMB defective • VBCU defective • PSU defective |
| Remedy: | 1. Make sure the harness is properly connected to the main control board, I/F board RDS/LCT, and the LCT main board. 2. Check for damage to the harness. 3. Replace the I/F board RDS/LCT. 4. Replace the LCT main board. 5. Replace the main control board. |
| Error code: | SC630 |
| Description: | RSS communication error. An error was detected in communication via RSS between the machine and the RSS center. Error occurred on a public line at the RSS terminal. |
| Remedy: | • No action required |
| Error code: | SC632 |
| Description: | Key/card counter device error 1. After 1 data frame is sent to the device, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • The serial line from the device to the copier is unstable, disconnected, or defective. |
| Remedy: | • The serial line from the device to the copier is unstable, disconnected, or defective. |
| Error code: | SC633 |
| Description: | Key/card counter device error 2. During communication with the device, the BICU received a break (Low) signal. |
| Causes: | • The serial line from the device to the copier is unstable, disconnected, or defective. |
| Remedy: | • The serial line from the device to the copier is unstable, disconnected, or defective. |
| Error code: | SC670 |
| Description: | Engine startup error. • Engine does not respond within 30 s after power ON. • Engine down detected suddenly during power ON and warmup. |
| Causes: | The engine failed to communicate with the firmware. Firmware update failure. |
| Remedy: | • BICU installation incorrect • BICU defective • Sudden communication reset occurred between the BICU and the controller. |
| Error code: | SC672 |
| Description: | GW controller startup error. • After power ON, the line between the GW controller and the operation panel did not open for normal operation. • After normal startup, communication with the GW controller stopped. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Remedy: | • GW Controller stalled • GW Controller installed incorrectly • GW Controller board defective • Operation panel harness disconnected or defective |
| Error code: | SC701 |
| Description: | Original pick-up operation error. Even though the pick-up motor is rotating clock-wise, the pick-up roller home position sensor cannot detect the position of the pickup roller. |
| Causes: | Even though the pickup motor is rotating clock-wise, the pickup roller home position sensor cannot detect the position of the pickup roller. |
| Remedy: | • Pick-up roller HP sensor harness loose, disconnected, defective • Pick-up roller HP sensor defective • Pick-up motor harness loose, disconnected, defective • Pick-up motor defective • ARDF control board defective |
| Error code: | SC702 |
| Description: | ADF Feed-In Motor Error While the feed motor is operating, the encoder pulse signal is not received within the specified time, or the paper size length encoder signal cannot be detected within the specified time (the encoder is built into the feed-in motor). |
| Causes: | • Feed-in motor connector, harness loose, broken, defective • Paper length sensor connector, harness loose, broken, defective • Feed-in motor defective • Paper length sensor or encoder is defective • ADF main control board defective |
| Error code: | SC703 |
| Description: | ADF Transport Belt Motor Error While the motor is operating, the encoder pulse signal is not received within the specified time and the transport belt motor does not turn properly. |
| Causes: | • Transport belt motor defective • Poor connection between the transport motor and ADF main board • ADF main board defective |
| Error code: | SC704 |
| Description: | ADF Feed-Out Motor Error While the feed-out motor is operating, the encoder pulse signal is not received within the specified time, and the feed-out motor does not turn properly |
| Causes: | • Feed-out motor defective • Poor connection between the feed-out motor and ADF main board • ADF main control board defective |
| Error code: | SC705 |
| Description: | ARDF bottom plate lift motor. • The bottom plate HP sensor did not detect the home position of the bottom plate after the bottom plate lift motor switches ON and lowers the bottom plate. • The bottom plate position sensor does not detect the position of the plate after the lift motor switches ON and raises the bottom plate. |
| Causes: | The bottom plate HP sensor did not detect the home position of the bottom plate after the bottom plate lift motor switches on and lowers the bottom plate. The bottom plate position sensor does not detect the position of the plate after the lift motor switches on and raises the bottom plate. |
| Remedy: | • ARDF feed motor disconnected, defective • Bottom plate HP sensor disconnected, defective • ARDF main board defective |
| Error code: | SC720 |
| Description: | Finisher lower transport motor error. No encoder pulse signal is detected for the transport motor within the prescribed time. The 1st failure issues an original jam message, and the 2nd failure issues this SC code. |
| Causes: | • Harness short-circuit -80 only • Overload • Motor defective • Solenoid defective -03, -80 only • Connector disconnected • Encoder defective -10, -25, -34 -81 only • Home position sensor defective |
| Remedy: | • Lower transport motor disconnected, defective • Finisher connection to transport motor loose, defective • Lower transport motor defective • Finisher main board defective |
| Error code: | SC722 |
| Description: | Finisher SR3210 Error |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor for which the SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is damaged. 3. Check if the motor runs, is properly driven, has no overloads, and the sensors turn OFF/ON correctly.Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724 |
| Description: | Finisher stapler hammer motor error. Stapling does not finish within the prescribed time after the staple hammer motor turns ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The motor that lowers and raises the positioning roller above the stapling tray not operating. |
| Remedy: | • Stapler hammer motor overloaded due to obstruction, jammed staple, number of sheets exceeds limit for stapling • Stapler hammer motor disconnected, defective • Staple hammer motor HP sensor disconnected, defective |
| Error code: | SC725 |
| Description: | Finisher exit guide plate motor error. After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The motor that opens and closes the exit guide at the shift tray exit is not operating correctly. |
| Remedy: | • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective |
| Error code: | SC726 |
| Description: | Shift jogger motor 1 error. The sides fences do not retract within the prescribed time after the shift jogger motor switches ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The drag roller arm with the sponge roller did not return to its home position within the prescribed time. |
| Remedy: | • Shift jogger motor disconnected, defective • Shift jogger motor overloaded due to obstruction • Shift jogger HP sensor disconnected, defective |
| Error code: | SC727 |
| Description: | Shift jogger motor 2 error. The side fences do not retract within the prescribed time after the shift jogger motor switches ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Motor defective • Motor overload • HP defective |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective • Motor overload • HP defective |
| Error code: | SC729 |
| Description: | Finisher punch motor error The punch home position is not detected within 250 ms after the punch clutch turns on. |
| Causes: | • Loose connection • Defective punch H.P. sensor • Defective punch clutch • Defective punch hole motor |
| Remedy: | 1. Turn the main switch off and on. 2. Check if the connectors of sensor, clutch and/or motor are properly connected. 3. Replace the punch H.P. sensor. 4. Replace the punch clutch. 5. Replace the punch hole motor. |
| Error code: | SC730 |
| Description: | Finisher Tray 1 shift motor error. The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Remedy: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Error code: | SC731 |
| Description: | Proof (upper) tray exit motor error Finishers (D512/D513) |
| Causes: | Motor drive board output abnormal, or short circuit detected on the board. The 1st failure issues this SC code. |
| Remedy: | • Motor disconnected, defective • Finisher connection to motor loose, defective • Motor blocked by an obstruction • Motor defective |
| Error code: | SC732 |
| Description: | Shift tray exit motor error Finishers (D512/D513) |
| Causes: | The shift tray exit motor is not operating. |
| Remedy: | • Motor harness disconnected or defective • Motor is blocked by an obstruction • Motor defective • Finisher main board defective |
| Error code: | SC735 |
| Description: | Stapler junction gate motor error Finishers (D512/D513) |
| Causes: | The stapler JG HP sensor did not detect the stapler junction gate at (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Stapler junction gate HP sensor dirty • Sensor harness or connector disconnected or defective • Stapler junction gate motor harness or connector disconnected or defective • Sensor defective • Motor defective • Finisher main board defective |
| Error code: | SC736 |
| Description: | Pre-Stack Junction Gate Motor Error: 3K Finisher B830 The pre-stack junction gate HP sensor did not detect the gate at the home position for within 200 ms after two attempts. -or- The HP sensor twice detected the gate at the home position for more than 200 ms after it was supposed to open. |
| Causes: | • Junction gate did not arrive at the home position within the specified time • Junction gate did not leave the home position within the specified time |
| Error code: | SC737 |
| Description: | Pre-stack motor error Finishers (D512/D513) |
| Causes: | The pre-stack motor that moves the pre-stack roller is not operating. |
| Remedy: | • Motor harness disconnected or defective • Motor is blocked by an obstruction • Pre-stack roller HP sensor dirty • Pre-stack roller HP sensor harness or connector disconnected or defective • Motor defective • Sensor defective • Finisher main board defective |
| Error code: | SC738 |
| Description: | Pre-stack jg motor error Finishers (D512/D513) |
| Causes: | The pre-stack JG motor that operates the pre-stack junction gate is not operating. The pre-stack junction gate sensor did not detect the junction gate in (or out of) its home position within the prescribed time. |
| Remedy: | • Pre-stack JG motor harness or connector disconnected or defective • Pre-stack JG HP sensor dirty • Sensor harness or connector disconnected or defective • Motor defective • Sensor defective • Finisher main board defective |
| Error code: | SC740 |
| Description: | Finisher corner stapler motor error. The stapler motor does not switch off within the prescribed time after operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The stapler motor did not switch off within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Remedy: | • Staple jam • Number of sheets in the stack exceeds the limit for stapling • Stapler motor disconnected, defective |
| Error code: | SC741 |
| Description: | Finisher corner stapler rotation motor error. The stapler does not return to its home position within the specified time after stapling. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The stapler did not return to its home position (or did not leave its home position) within the specified time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Stapler rotation motor disconnected, defective • Stapler rotation motor overloaded due to obstruction • Stapler rotation HP sensor disconnected, defective |
| Error code: | SC742 |
| Description: | Finisher stapler movement motor error. The stapler HP sensor is not activated within the specified time after the stapler motor turned ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The stapler did not return to its home position (or leave its home position) within the specified time after stapling. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Stapler movement motor disconnected, defective • Stapler movement motor overloaded due to obstruction • Stapler HP sensor disconnected, defective |
| Error code: | SC743 |
| Description: | Booklet stapler motor error 1. The front stapler unit saddlestitch motor does not start operation within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The booklet stapler motor did not start stapling within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Front motor disconnected, defective • Front motor overloaded due to obstruction |
| Error code: | SC744 |
| Description: | Booklet stapler motor error 2. The rear stapler unit saddlestitch motor does not start operation within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Rear motor disconnected, defective • Rear motor overloaded due to obstruction |
| Remedy: | • Rear motor disconnected, defective • Rear motor overloaded due to obstruction |
| Error code: | SC745 |
| Description: | Feed-out belt motor error Finishers (D512/D513) |
| Causes: | The stack feed-out belt HP sensor did not activate within the specified time after the stack feed-out belt motor turned on. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • If the motor is operating 1. Stack feed-out belt HP sensor harness disconnected or defective 2. Sensor defective • If the motor is not operating: 1. Feed-out belt motor blocked by an obstruction 2. Motor harness disconnected or defective 3. Motor defective 4. Finisher main board defective |
| Error code: | SC746 |
| Description: | Stack plate motor error 1: front motor Finishers (D512/D513) |
| Causes: | The stack plate HP sensor (front) did not activate within the prescribed time after the motor turned on. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • If the motor is operating 1. Front stack plate HP sensor harness disconnected or defective 2. Front stack plate HP sensor defective • If the motor is not operating: 1. Motor blocked by an obstruction 2. Motor harness disconnected or defective 3. Motor defective 4. Booklet finisher main board defective |
| Error code: | SC747 |
| Description: | Stack plate motor error 2: center motor Finishers (D512/D513) |
| Causes: | The stack plate HP sensor (center) did not activate within the prescribed time after the motor turned on. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • If the motor is operating 1. Center stack plate HP sensor harness disconnected or defective 2. Center stack plate HP sensor defective • If the motor is not operating: 1. Motor blocked by an obstruction 2. Motor harness disconnected or defective 3. Motor defective 4. Booklet finisher main board defective |
| Error code: | SC750 |
| Description: | Finisher tray 1 (upper tray lift) motor error. The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The shift tray paper height sensor did not change its status within the prescribed time after the tray was raised or lowered. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Tray lift motor disconnected, defective • Upper tray paper height sensor disconnected, defective • Finisher main board connection to motor loose • Finisher main board defective |
| Error code: | SC800 |
| Description: | Communication error between 4-bin mailbox and BECU (optional 4- bin mailbox only) -Definition- [B] The BECU board cannot communicate with the 4-bin mailbox properly. |
| Causes: | · Poor connection of the interface connector for the 4-bin mailbox · BECU board defective · 4-bin mailbox main control board defective |
| Error code: | SC804 |
| Description: | Video Input End Error Video transfer is requested from the scanner, but no command is received within the prescribed time from the scanner to signal a response, and output is all black. |
| Causes: | • Controller board defective |
| Error code: | SC817 |
| Description: | Boot loader error. The boot loader cannot read one of the following: self-diagnostic module, kernel, or one of the files of the root file system, or the check of one of these items on the system SD card failed. |
| Causes: | • File or module on the system SD card is corrupted • File or module on the system SD card is illegal • Make sure that the system SD card is the one designed for the machine • Replace controller board. |
| Remedy: | • File or module on the system SD card is corrupted • File or module on the system SD card is illegal • Make sure that the system SD card is the one designed for the machine • Replace system ROM on the controller board |
| Error code: | SC818 |
| Description: | Watchdog error. While the system program is running, a bus hold or interrupt program goes into an endless loop, preventing any other programs from executing. |
| Causes: | • System program defective; switch off/on, or change the controller firmware if the problem cannot be solved • Controller board defective • Replace the peripheral device |
| Remedy: | • System program defective; switch OFF/ON, or change the controller firmware if the problem cannot be solved • Controller board defective • Controller option malfunction |
| Error code: | SC819 |
| Description: | Fatal kernel error. Due to a control error, a RAM overflow occurred during system processing. One of the following messages was dis |
| Causes: | • Controller board defective |
| Remedy: | • System program defective • Controller board defective • Optional board defective • Replace controller firmware 0x696e init died 0x766d vm_pageout: Virtual Memory is full 4361 Cache Error NOTE: For more details about this SC code error, execute SP5990 to print an SMC report so you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | SC821 |
| Description: | Self-diagnostic error 1: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • ASIC (controller board defective) |
| Error code: | SC822 |
| Description: | Self-diagnostic error 2: HDD |
| Error code: | SC824 |
| Description: | Self-diagnostic error 4: NVRAM NVRAM device does not exist, NVRAM device is damaged, NVRAM socket damaged |
| Causes: | • Controller board detective |
| Remedy: | • NVRAM defective • Controller board defective • NVRAM backup battery exhausted • NVRAM socket damaged |
| Error code: | SC826 |
| Description: | Self-diagnostic Error: NVRAM (RTC Option) If this NVRAM is installed, the difference between the 1 second measurement of RTC and 1 second CPU timer exceeds the allowable limit. |
| Causes: | • RTC device error |
| Error code: | SC828 |
| Description: | Self-diagnostic error 7: ROM • Measuring the CRC for the boot monitor and operating system program results in an error. • A check of the CRC value for ROMFS of the entire ROM area results in an error. |
| Causes: | A firmware type error or checksum error occurred. |
| Remedy: | • Software defective • Controller board defective • ROM defective NOTE: For more details about this SC 833, SC834 error, execute SP5990 to print an SMC report so you can read the error code. The error code is not displayed on the operation panel. The additional error codes (0F30, 0F31, etc. are listed in the SMC report. |
| Error code: | SC829 |
| Description: | Self-diagnostic error 5: Optional RAM Verify error for optional RAM. |
| Causes: | • Make sure that the resident RAM is installed in the correct slot. • Make sure the optional RAM is installed in the correct slot (Slot 0) |
| Remedy: | 1. Turn the main switch off and on. 2. Replace the RAM DIMM. 3. Replace the controller board. |
| Error code: | SC833 |
| Description: | Self-diagnostic error 8: Engine I/F ASIC |
| Remedy: | 0F30 0F31 ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. • Replace the mother board 0F41 The read/write check done for resident RAM on the mother board could not be done correctly. • Replace the mother board 50B1 Could not initialize or read the bus connection. • Check for loose connections at the mother board. • Replace the mother board 50B2 Value of the SSCG register is incorrect. • Check for loose connections at the mother board. • Replace the mother board |
| Error code: | SC834 |
| Description: | Self-diagnostic error 9: Optional Memory RAM DIMM 5101 The write/verify check for the optional RAM chip on the engine mother board gave an error. |
| Causes: | • Controller defective |
| Remedy: | • Controller defective • Mother board defective |
| Error code: | SC838 |
| Description: | Self-diagnostic error: Clock generator CTL [2701] A verify error occurred when setting data was read from the clock generator via the I2C bus |
| Causes: | •X Defective clock generator •X Defective I2C bus •X Defective I2C port on the CPU |
| Remedy: | •X Replace the controller board. |
| Error code: | SC850 |
| Description: | Net I/F error. • Duplicate IP addresses. • Illegal IP address. • Driver unstable and cannot be used on the network. |
| Causes: | • IP address setting incorrect • Ethernet board defective • Controller board defective |
| Remedy: | • IP address setting incorrect • Ethernet board defective • Controller board defective |
| Error code: | SC851 |
| Description: | IEEE 1394 I/F error. Driver setting incorrect and cannot be used by the 1394 I/F. |
| Causes: | Driver setting incorrect and cannot be used by the 1394 I/F. |
| Remedy: | • NIB (PHY), LINK module defective; change the Interface Board • Controller board defective |
| Error code: | SC853 |
| Description: | Wireless LAN Error 1. During machine start-up, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | During machine start-up, the machine can access the board that holds the wireless LAN (Bluetooth), but not access the wireless LAN card. |
| Remedy: | • Wireless LAN card missing (was removed) |
| Error code: | SC854 |
| Description: | Wireless LAN Error 2. During machine operation, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | The board that holds the wireless LAN card (Bluetooth) could be accessed, but the wireless LAN card could not be accessed while the machine was operating. |
| Remedy: | • Wireless LAN card missing (was removed) |
| Error code: | SC855 |
| Description: | Wireless LAN error 3. An error was detected on the wireless LAN card (802.11b or Bluetooth). |
| Causes: | An error was detected for the wireless LAN card (802.11b or Bluetooth). |
| Remedy: | • Wireless LAN card defective • Wireless LAN card connection incorrect |
| Error code: | SC856 |
| Description: | Wireless LAN error 4. An error was detected on the wireless LAN card (802.11b or Bluetooth). |
| Causes: | An error was detected for the wireless LAN board (Bluetooth). |
| Remedy: | • Wireless LAN card defective • PCI connector (to the mother board) loose |
| Error code: | SC857 |
| Description: | USB I/F Error. The USB driver is not stable and caused an error. |
| Causes: | The USB driver is unstable and generated an error. |
| Remedy: | • Bad USB card connection • Replace the controller board |
| Error code: | SC860 |
| Description: | HDD startup error at main power ON. • HDD is connected but a driver error is detected. • The driver does not respond with the status of the HDD within 30 s. |
| Causes: | HDD is connected but a driver error is detected, or the driver did not respond with the status of the HDD within 30 s. |
| Remedy: | • HDD is not formatted • Label name input during formatting is corrupted; format the hard disk again • HDD is defective |
| Error code: | SC861 |
| Description: | HDD re-try failure. At power ON with the HDD detected, power supply to the HDD is interrupted, after the HDD is awakened from the sleep mode, the HDD is not ready within 30 s. |
| Causes: | At power on with the HDD detected, power supply to the HDD is interrupted, after the HDD is awakened from the sleep mode, the HDD is not ready within 30 s. |
| Remedy: | • Harness between HDD and board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | SC862 |
| Description: | Bad sector overflow CTL There more 100 bad sectors in image storage area of the HDD. |
| Causes: | •X Format HDD with SP4911-2 •X HDD defective |
| Error code: | SC863 |
| Description: | HDD data read failure. The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Remedy: | • HDD defective Note: If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM, and the next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. |
| Error code: | SC864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to an CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | During HDD operation, the HDD cannot respond to an CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Remedy: | • HDD defective |
| Error code: | SC865 |
| Description: | HDD access error. HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Remedy: | • HDD defective. |
| Error code: | SC866 |
| Description: | SD card error 1: Confirmation. The machine detects an electronic license error in the application on the SD card in the controller slot immediately after the machine is turned ON. The program on the SD card contains electronic confirmation license data. If the program does not contain this license data, or if the result of the check shows that the license data in the program on the SD card is incorrect, then the checked program cannot execute and this SC code is displayed. |
| Causes: | The machine detected an electronic license error in the application on the SD card in the controller slot immediately after the machine was turned on. Note: • The program on the SD card contains electronic confirmation license data. • If the program does not contain this license data, or if the result of the check shows that the license data in the program on the SD card is incorrect, then the checked program cannot execute and this SC code is displayed. |
| Remedy: | • Program missing from the SD card • Download the correct program for the machine to the SD card |
| Error code: | SC867 |
| Description: | SD card error 2: SD card removed. The SD card in the boot slot when the machine was turned on was removed while the machine was ON. |
| Causes: | An application SD card has been removed from the slot (mount point of /mnt/sd*). |
| Remedy: | • Insert the SD card, then turn the machine OFF and ON. |
| Error code: | SC868 |
| Description: | SD card error 3: SD card access. An error occurred while an SD card was used. |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | • SD card not inserted correctly • SD card defective • Controller board defective Note: If you want to try to reformat the SD card, use SD Formatter Ver 1.1. |
| Error code: | SC870 |
| Description: | Address book data error. Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM was replaced individually without formatting the Address Book) • Address Book storage device (SD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected. |
| Remedy: | • Software defective. Turn the machine OFF/ON. If this is not the solution for the problem, then replace the controller firmware. • HDD defective. More Details • Do SP5846 050 (UCS (User info control service) Settings – Initialize all Directory Info.) to reset all address book data. • Reset the user information with SP5832 006 (HDD Formatting– User Information). • Replace the HDDs. • Boot the machine from the SD card. |
| Error code: | SC880 |
| Description: | File Format Converter (MLB) error. A request to get access to the MLB was not answered within the specified time. |
| Causes: | • MLB defective, replace the MLB |
| Remedy: | • MLB defective, replace the MLB |
| Error code: | SC900 |
| Description: | Electrical total counter error. The total counter contains something that is not a number. |
| Causes: | The total counter contains data that is not a number. |
| Remedy: | • NVRAM incorrect type • NVRAM defective • NVRAM data scrambled • Unexpected error from external source |
| Error code: | SC901 |
| Description: | Mechanical Counter 1 error Mechanical Counter 1 was not set correctly at power on, or the operator disconnected the counter while machine was operating. |
| Causes: | • Mechanical Counter 1 connection loose or defective • Mechanical Counter 1 defective |
| Error code: | SC919 |
| Description: | External controller (E-7000) down. An internal application error was detected and operation cannot continue. |
| Causes: | While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected. |
| Remedy: | • Software defective; turn the machine OFF/ON, or change the controller firmware • Insufficient memory |
| Error code: | SC920 |
| Description: | Printer error 1. An internal application error was detected and operation cannot continue. |
| Causes: | • The software’s bug • Unexpected hardware configuration such as insufficient memory |
| Remedy: | • Software defective; turn the machine OFF/ON, or change the controller firmware • Insufficient memory |
| Error code: | SC921 |
| Description: | Printer error 2. When the application started, the necessary font was not on the SD card. |
| Causes: | When the printer application started, the specified font could not be found on the SD card. |
| Remedy: | • Font not on the SC card |
| Error code: | SC925 |
| Description: | Net File function error. The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below: |
| Causes: | The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code: |
| Remedy: | Procedure 1 If the machine shows SC codes for HDD errors (SC860 ~ SC865) with SC 925, do the recovery procedures for SC860 ~ SC865. Procedure 2 If the machine does not show one of the five HDD errors (SC860 ~ SC865), turn the machine power OFF and ON. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting). NetFiles: Jobs printed from the document server using a PC and DeskTopBinder • Before you initialize the NetFile partition on the HDD, tell the customer that: • Received faxes on the delivery server will be erased • All captured documents will be erased • DeskTopBinder job history will be erased • Documents on the document server, and scanned documents, will not be erased. • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). Before you initialize the Netfile partition with SP5832-011, do these steps: 1. Go into the User Tools mode and do “Delivery Settings” to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5832-011, then turn the machine power OFF and ON. Procedure 3 If “Procedure 2” is not the solution for the problem, do SP5832-001 (HDD Formatting – All), then turn the machine power OFF and ON. SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you do this SP code. Procedure 4 If “Procedure 3” is not the solution for the problem, replace the HDD. |
| Error code: | SC951 |
| Description: | F-Gate Signal Error When the IPU has already received the F-GATE signal (laser writing start trigger signal), the IPU receives another F-GATE signal. |
| Causes: | • Firmware defective • Update the BCU firmware. • BCU defective |
| Error code: | SC953 |
| Description: | Scanner Image Setting Error The settings required for image processing using the scanner are not sent from the IPU |
| Causes: | • Check the harnesses, connectors between the MCU and BCU • Update the BCU, MCU firmware • MCU defective • BCU defective • IPU defective |
| Error code: | SC954 |
| Description: | Printer Image Setting Error The IPU did not issue the signal required to start image processing for the printing mode within 60 s after the paper stops for registration. |
| Causes: | • Software defective • Replace the software (all firmware modules). • IPU defective |
| Error code: | SC955 |
| Description: | Memory Setting Error The settings that are required for image processing using the memory are not sent from the IPU. |
| Causes: | • Software bug • Hard disk unit defective • Controller defective • MCU defective • IPU defective |
| Error code: | SC964 |
| Description: | Scanner Start Error During scanned image processing, another command to start scanning was received. |
| Causes: | • Software bug |
| Error code: | SC965 |
| Description: | Print start signal error 1 The printer received another print start signal after print job has already started. |
| Causes: | • Main machine firmware defective • Replace all firmware modules on the main machine |
| Error code: | SC966 |
| Description: | Polygon Mirror Motor Ready Error The polygon mirror motor does not reach ready status within 15 s after the copy paper is detected by the registration sensor. (15 s after the write request was issued for the IPU, the FGATE signal remained LOW.) |
| Causes: | • Polygon mirror motor harness, connections to BCU loose, broken, defective • Polygon mirror motor drive board harness, connector to BCU loose, broken, defective • Polygon mirror motor defective • Polygon mirror motor drive board defective • BCU defective |
| Error code: | SC970 |
| Description: | Scanner Ready Error The scan ready signal is not generated by the MCU for more than 10 s after the read start signal is sent to the MCU. |
| Causes: | • Software bugSoftware bugny • Harnesses, connectors to the MCU loose, broken, defective • MCU defective • BCU defective |
| Error code: | SC990 |
| Description: | Software error 2 The software performs an unexpected function and the program cannot continue. |
| Causes: | An unexpected operation was encountered by the software. |
| Remedy: | • Software defective, re-boot 1) Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors. 2) If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991, including the software file name, line number, and so on. 1) is the recommended method, because another SC could write over the information for the previous SC. |
| Error code: | SC991 |
| Description: | Software error 3 The software performs an unexpected function and the program cannot continue. However, unlike SC990, recovery processing allows the program to continue. |
| Causes: | The software peformed an unexpected function and the program cannot continue. Recovery processing allows the program to continue. |
| Remedy: | • Software defective, re-boot 1) Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors. 2) If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991, including the software file name, line number, and so on. 1) is the recommended method, because another SC could write over the information for the previous SC. |
| Error code: | SC992 |
| Description: | Software error 4: Undefined An error not controlled by the system occurred (the error does not come under any other SC code). |
| Causes: | An error not controlled by the system occurred (the error does not come under any other SC code). |
| Remedy: | • Software defective • Turn the machine power OFF and ON. The machine cannot be used until this error is cleared. |
| Error code: | SC997 |
| Description: | Cannot select application function An application does not start after the user pushed the correct key on the operation panel. |
| Causes: | An application did not start after pressing the appropriate key on the operation panel. |
| Remedy: | • Software bug • A RAM or DIMM option necessary for the application is not installed or not installed correctly. |
| Error code: | SC998 |
| Description: | Application cannot start Register processing does not operate for an application within 60 s after the machine power is turned ON. No applications not start correctly, and all end abnormally. |
| Causes: | Register processing did not execute for an application within 60 sec. after the machine was switched on. No applications start correctly, and all end abnormally. |
| Remedy: | • Software bug • A RAM or DIMM option necessary for the application is not installed or not installed correctly. |
| Error code: | SC999 |
| Description: | Program Download Error The program download from the SD card does not execute normally. This SC is not logged. |
| Causes: | • Card installed incorrectly • BCU defective • SD card defective • Controller board defective • Power down during program downloading • Wrong type of card inserted (see Section 5 “Service Tables” for downloading procedures) |
