Ricoh AP900
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Коды ошибок
101
120
121
122
123
143
144
165
181
183
184
202
203
204
205
220
300
303
304
305
306
310
311
312
314
315
316
317
321
322
335
336
337
338
340
341
342
345
350
351
352
353
354
355
401
402
430
440
441
490
495
496
497
501
502
503
504
507
510
515
520
521
531
541
542
543
544
545
547
550
551
552
553
555
557
559
569
590
599
610
611
612
620
621
623
624
626
627
650
651
670
672
700
701
720
721
723
724
725
726
727
728
729
730
732
733
735
736
737
738
739
740
741
742
743
744
750
753
754
755
756
757
760
761
762
763
764
765
766
767
770
780
781
782
784
785
786
790
817
818
819
821
822
824
826
828
833
834
850
851
853
854
855
856
857
860
861
863
864
865
866
867
868
870
873
874
875
880
900
901
910 ... 914
919
920
921
925
953
954
955
964
984
985
986
990
991
992
994
997
998
Описание
| Error code: | 101 |
| Description: | Replace Maintenance Kit The Printer detected an error condition that indicates the parts listed below need to be replaced. This will ensure the rated engine life of 600,000 prints is achievable. |
| Causes: | • Long-Life Maintenance Kit, 650-4360-00 |
| Remedy: | 1 Follow the procedure starting and replace all concerned parts. Have all parts outlined in the procedure been replaced? Go to the Hidden Service menu on the Control Panel and Reset the Maintenance Kit Life count. Replace all concerned parts. |
| Error code: | 120 |
| Display: | Service Call 120: Error |
| Description: | Fuser Error |
| Causes: | 1) Is fan in PU unit operating? 2) Error reoccurs after replacing fan motor. |
| Remedy: | Wrong fuser lamp - hot roll - replace the fuser assembly. See “Fuser assembly” |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 122 |
| Display: | Service Call 122: Error |
| Description: | Finisher Decurler Failure, Code 122 The level of the Decurler Cam Home Sensor did not change 4 seconds after the Decurler Cam Clutch has turned on. |
| Causes: | • Decurler Cam Clutch • Stacker Motor • Finisher Control Board |
| Remedy: | 1 1. Rotate the actuator while running the Decurler Cam Position test in diagnostics. 2. Does the value change between H and L? Go to step 2. Troubleshoot using the transmissive sensor procedure. 2 Does the decurler cam clutch operate in diagnostics? Check for a mechanical problem with the decurler cam clutch drive. If no problem is found replace the clutch. Go to step 3. 3 Is +24 VDC present at P/J 849-1? Replace the decurler cam clutch. Go to step 4. 4 Is +24 VDC present at test point 5 on the finisher control board? Replace the finisher control board. Troubleshoot the +24 VDC interlock circuit. 5 Is +24 VDC present at P/J 847-11 with the Finisher Stacker Motor Down test running in diagnostics? Replace the stacker motor. Replace the finisher control board |
| Error code: | 123 |
| Display: | Service Call 123: Error |
| Description: | Finisher Set Clamp Failure, Code 123 The set clamp home sensor did not turn on within 2 seconds after the set clamp started operation. |
| Causes: | • Set Clamp Solenoid • Finisher Control Board |
| Remedy: | 1 1. Check the Set Clamp home sensor in diagnostics. 2. Does the value change from H to L while rotating the actuator? Go to step 2. Use the transmissive Sensor procedure to diagnose and repair the sensor. 2 Does the solenoid energize when running the Set Clamp Paddle test in diagnostics? Go to step 3. Go to step 4. 3 1. Run the Eject Forward Test and then the Eject Release Test in diagnostics. 2. Does the set clamp paddle turn once? Replace the finisher control board. Go to step 4. 4 Is +24 VDC present at P848A-10? Go to step 5. Go to step 6. 5 Is +24 VDC present at P848A-11? Replace the finisher control board. Replace the set clamp solenoid. 6 Is +24 VDC present at test point 9 on the finisher control board? Replace the finisher control board. Troubleshoot and repair the +24 VDC interlock circuit. |
| Error code: | 143 |
| Display: | Service Call 143:Error |
| Description: | Motor |
| Causes: | • SBU defective • IPU defective • BCU defective • Harness between the SBU and IPU defective • Harness between the BCU-IPU defective • Standard white plate not installed correctly, or is dirty • Scanner mirrors and/or lenses are dirty or installed incorrectly |
| Remedy: | DC pick motor, no encoder feedback - staging motor - replace the “Staging motor” on page 4-79. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 144 |
| Display: | ERROR 144 CARTRIDGE SET ! |
| Description: | Motor |
| Causes: | • SBU defective • BCU defective • Harness between SBU and IPU defective |
| Remedy: | DC motor accel stall - autocompensator motor - replace the “Autocompensator pick assembly” on page 4-24. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 165 |
| Description: | Out of Paper; Load Tray 1 (MPT) with [size] [type] The Tray 1 (MPT) No Paper Sensor indicates Tray 1 (MPT) is empty. |
| Causes: | • No Paper Sensor, PL5.3.14 • No Paper Sensor Actuator, PL5.3.15 • FRONT/DUP Harness, PL5.3.28 |
| Remedy: | 1 Fill Tray 1 (MPT) with paper. Does the error persist? Go to Step 2. Complete. 2 Check the following for evidence of fault or damage: • Tray 1 (MPT) No Paper Sensor, PL5.3.14 • Sensor Actuator, PL5.3.15 Is there any damage? Replace any damaged parts. Go to Step 3. 3 Test the Tray 1 (MPT) No Paper Sensor. Run the Service Diagnostics Tray 1 (MPT) No Paper Sensor test. Does the sensor function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check the Tray 1 (MPT) No Paper Sensor signal. Is there +3.3 V across P/J135-1 <=> P/J135-2? Replace the sensor. Go to Step 5. 5 Check all pins on the FRONT/DUP Harness PL5.3.28 for continuity. 1. Disconnect P/J13 and P/J135. 2. Check continuity between J13 <=> J134. Replace the Engine Control Board. Replace the FRONT/DUP Harness. |
| Error code: | 181 |
| Display: | Inspection is required. 181:Error |
| Description: | Scanner Unit Fan Error: Lamp Regulator Fan (Right) (D016/D097 only) The MCU issued a lock signal for the lamp regulator fan (front, right). |
| Causes: | • Fan, MCU harness loose, defective • Lamp regulator (right) fan motor defective • MCU defective • SIB defective |
| Error code: | 183 |
| Display: | Inspection is required. 183:Error |
| Description: | Scanner Unit Fan Error: Lamp Regulator Fan (Left) (D016/D097 only) The MCU issued a lock signal for the lamp regulator fan (front, left). |
| Causes: | • Scanner unit harness loose, defective • Fan, MCU harness loose, defective • Lamp regulator (left) fan motor defective • MCU defective • SIB defective |
| Error code: | 184 |
| Display: | Inspection is required. 184:Error |
| Description: | CIS transmission error When the CIS is powered on, the ADF detects one of the following abnormal conditions on the CIS unit: • The SOUT signal does not go high within 1 s after power on. • The SOUT signal goes high within 1 s after power on, but the SBU ID cannot be read after 3 attempts. |
| Causes: | • CIS unit defective • Harness between the CIS, ADF is disconnected |
| Remedy: | Cycle the power. Check to make sure the contact points of the connector and replace the Tray unit. |
| Error code: | 202 |
| Display: | ERROR 202 PARAMETER |
| Description: | Polygon motor error 1: ON timeout |
| Causes: | The polygon mirror motor does not reach the targeted operating speed within 5 sec. after turning on or changing speed. |
| Error code: | 203 |
| Display: | Power OFF/ON 203:Error ssssssssssssssss |
| Description: | Polygon motor error 2: OFF timeout |
| Causes: | The polygon mirror motor does not leave the READY status within 3 sec. after the polygon motor switched off. |
| Error code: | 204 |
| Display: | Power OFF/ON 204:Error |
| Description: | Polygon motor error 3: XSCRDY signal error |
| Causes: | The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing. |
| Remedy: | • Polygon motor/driver board harness loose or disconnected • Polygon motor/driver board defective • Laser optics unit defective • IPU (EGB) defective 1. Replace the interface harness of the laser optics unit. 2. Replace the laser optics unit. 3. Replace the EGB (Engine Board). |
| Error code: | 205 |
| Display: | ERROR 205 47V HEAD VOLTAGE |
| Description: | No page at DUP IN (Reserved) |
| Causes: | Disconnected cable from the polygon motor drive board or defective connection. Defective polygon motor or drive board. |
| Remedy: | 1. Check the connectors. 2. Replace the polygon motor. 3. Replace the polygon motor drive board. |
| Error code: | 220 |
| Display: | Service Call 220: Error |
| Description: | Laser Synchronizing Detection Error: [K]/[Y] |
| Causes: | The laser synchronizing detection signal for LDB [K]/[Y] is not output after the LDB unit has turned on while the polygon motor is rotating normally. |
| Error code: | 300 |
| Description: | High voltage power output error |
| Causes: | The measured voltage is not correct when the EGB measures each charge output (charge, development, image transfer belt unit, and transfer unit). |
| Remedy: | • Disconnected or defective high voltage harness • Defective high voltage power supply • Defective EGB 1. Check or replace the harnesses. 2. Replace the high voltage power supply board 3. Replace the EGB. |
| Error code: | 303 |
| Display: | SYSTEM HALT (*) 303 : PCB MAIN ET |
| Description: | AC charge output error [Y] The measured voltage is not proper when IOB measures the charge output for each color. |
| Causes: | • Disconnected or broken high voltage cable • Defective or not installed PCU • Defective high voltage power supply |
| Remedy: | 1. Check or replace the connectors. 2. Replace the PCU for the affected colour. 3. Replace the high voltage power supply. |
| Error code: | 304 |
| Display: | ERROR 304 USB INIT ERR |
| Description: | Charge AC bias error [K] The charge current less than 200 mkA is detected. |
| Causes: | Defective charge roller. Defective connectors. Disconnected harness. Defective high voltage power 1. |
| Remedy: | 1. Check the connectors. 2. Replace the PCU for black. 3. Replace the drum positioning plate. |
| Error code: | 305 |
| Display: | ERROR 305 USB TIME OUT |
| Description: | Charge Corona Wire Cleaner Error The charge wire cleaner did not: (1) come from the home position within 5 s, or (2) did return to the home position within 3.75 s due to wire cleaner overload. |
| Causes: | • Cleaner unit blocked or damaged • Until replacement parts become available, set SP2804 to "0" to disable the charge-corona cleaning function so the machine can operate. |
| Error code: | 306 |
| Description: | Charge AC bias error [C] The charge current less than 200 mkA is detected. |
| Causes: | Defective charge roller. Defective connectors. Disconnected harness. Defective high voltage power 1. |
| Remedy: | 1. Check the connectors. 2. Replace the PCU for cyan. 3. Replace the drum positioning plate. 4. Replace the high voltage power 1. |
| Error code: | 310 |
| Display: | Close cover 310: Top cover open |
| Description: | Printer engine cover open. |
| Causes: | 1) Check if top cover is open. 2) Check if cover switch is proper. |
| Remedy: | Close top cover. Close side cover. Replace cover switch. |
| Error code: | 311 |
| Description: | Potential sensor calibration error 2 During drum potential sensor calibration, the drum potential sensor output voltage does not meet specification when test voltages (–100V, –800V) are applied to the drum. |
| Causes: | • Potential sensor defective • Potential sensor harness disconnected • Potential sensor connector defective or disconnected • IOB defective • OPC connector defective • Development power pack defective |
| Remedy: | 1. Check if the charge cleaning HP sensor is correctly set or the sensor bracket is not bent. 2. Check the harness connection of sensor and motor. 3. Replace the charge cleaning HP sensor. 4. Replace the charge cleaning motor. |
| Error code: | 312 |
| Description: | AC charge output error [K] The machine detects the AC charge output for each color 0.3 V or less for 0.2 seconds after the machine has started to detect the AC charge output. |
| Causes: | • Loosen or broken harnesses to the HVPS: C/B • Not set or broken PCDU • Defective HVPS: C/B |
| Remedy: | 1. Close the drum securing plate firmly. 2. Make sure that the PCDU terminal plate contacts the machine terminal plate closely at the front side. 3. Set correctly or replace the PCDU. 4. Replace the harnesses to the HVPS: C/B. 5. Replace the HVPS: C/B. |
| Error code: | 314 |
| Description: | AC charge output error [C] The machine detects the AC charge output for each color 0.3 V or less for 0.2 seconds after the machine has started to detect the AC charge output. |
| Causes: | • Loosen or broken harnesses to the HVPS: C/B • Not set or broken PCDU • Defective HVPS: C/B |
| Remedy: | 1. Close the drum securing plate firmly. 2. Make sure that the PCDU terminal plate contacts the machine terminal plate closely at the front side. 3. Set correctly or replace the PCDU. 4. Replace the harnesses to the HVPS: C/B. 5. Replace the HVPS: C/B. |
| Error code: | 315 |
| Description: | AC charge output error [Y] The machine detects the AC charge output for each color 0.3 V or less for 0.2 seconds after the machine has started to detect the AC charge output. |
| Causes: | • Loosen or broken harnesses to the HVPS: C/B • Not set or broken PCDU • Defective HVPS: C/B |
| Remedy: | 1. Close the drum securing plate firmly. 2. Make sure that the PCDU terminal plate contacts the machine terminal plate closely at the front side. 3. Set correctly or replace the PCDU. 4. Replace the harnesses to the HVPS: C/B. 5. Replace the HVPS: C/B. |
| Error code: | 316 |
| Description: | Potential sensor calibration error 6 During drum potential sensor calibration, when –800V is applied to the drum, the output value is out of the prescribed range. |
| Causes: | • Potential sensor defective • Potential sensor harness disconnected • Potential sensor connector defective or disconnected • IOB defective • OPC connector defective • Development power pack defective |
| Error code: | 317 |
| Description: | Potential sensor calibration error 7 During drum potential sensor calibration, when VL is adjusted, the pattern surface potential VL pattern is not within range 0V –400V. (VL is the potential after exposing a white pattern.) |
| Causes: | • Potential sensor defective • Potential sensor harness disconnected • Potential sensor connector defective or disconnected • IOB defective • OPC connector defective • Charge corona power pack defective • Development power pack defective |
| Error code: | 321 |
| Display: | Turn power OFF and wait 321: MOTOR OVERHEAT |
| Description: | Printer cannot be used temporarily due to motor overheat. |
| Remedy: | Turn ON power after a while. |
| Error code: | 322 |
| Description: | Synchronization error The synchronization signal was not issued within 500 ms after the LD fired while the polygon motor was turning at the prescribed number of revolutions. |
| Causes: | • Laser synchronization board connectors or harness loose, disconnected, or damaged • Laser synchronization board defective or out of position • LD drive board defective |
| Remedy: | 1. Check the harness connection of the development HVPS. 2. Replace the development HVPS. 3. Replace the development unit. |
| Error code: | 335 |
| Description: | Polygon motor error 1: On timeout The XSCRDY signal did not go LOW (Active) within 10 sec. after the polygon motor was turned on. |
| Causes: | • Polygon motor drive board I/F harness loose, disconnected, or damaged • Polygon motor drive board defective • Polygon motor defective |
| Remedy: | 1. Straighten the toner supply tube. 2. Replace the toner pump. 3. Replace the toner bottle motor, and then execute SP2-253-xxx. (-001: K, -002: C, -003: M, -004: Y, -005: YMC, -006: All colors) • When executing SP2-253-xxx, make sure the following conditions; • Fist, turn off and on the machine after opening the front left or right door. • Make sure that the target color toner bottle is installed and the toner hopper cover is close. • Enter the SP mode, and then execute SP2-253-xxx. |
| Error code: | 336 |
| Description: | Polygon motor error 2: Off timeout The XSCRDY signal did not go HIGH (Inactive) within 3 sec. after the polygon motor was turned off. |
| Causes: | • Polygon motor drive board I/F harness loose, disconnected, or damaged • Polygon motor drive board defective • Polygon motor defective |
| Error code: | 337 |
| Description: | Polygon motor error 3: XSCRDY signal error The XSCRDY signal did not go HIGH (Inactive) after the polygon motor had been rotating normally for 200 ms. |
| Causes: | • Polygon motor drive board I/F harness loose, disconnected, or damaged • Polygon motor drive board defective • Polygon motor defective |
| Error code: | 338 |
| Description: | Polygonal Mirror Motor Error 4: Unstable Timeout The XSCRDY signal was detected LOW) (Active) after the polygonal mirror motor switched on, but the signal was not detected LOW after 1 sec., and was not detected after another 500 ms. |
| Causes: | • I/F harness of the polygonal mirror motor disconnected or defective. • Polygonal mirror motor or polygonal mirror motor drive board defective. |
| Error code: | 340 |
| Description: | TD sensor output error TD sensor output voltage (Vt), measured during each copy cycle, is detected 10 times at one of the following levels: Vt = 0.5 volts or lower Vt = 4.0 volts or higher |
| Causes: | • TD sensor defective • TD sensor harness disconnected • TD sensor connector disconnected or defective • IOB defective • Toner bottle motor defective • Note: When the TD sensor is defective, the toner supply is controlled using pixel count and the ID sensor. |
| Error code: | 341 |
| Description: | TD sensor adjustment error 1 During the TD sensor auto adjustment, the TD sensor output voltage (Vt) is 2.5 volts or higher even though the control voltage is set to the minimum value (PWM = 0). When this error occurs, SP2-906-1 reads 0.00V. Note: This SC is released only after correct adjustment of the TD sensor has been achieved. Switching the machine off and on will cancel the SC display, but does not release ID sensor toner supply. |
| Causes: | • TD sensor defective • TD sensor harness disconnected • TD sensor connector disconnected or defective • IOB defective • Toner bottle motor defective • Note: When the TD sensor is defective, the toner supply is controlled using pixel count and the ID sensor. |
| Error code: | 342 |
| Description: | TD sensor adjustment error 2 During the TD sensor auto adjustment, the TD sensor output voltage (Vt) does not enter the target range (3.0 +- 0.1V) within 20 s. When this error occurs, the display of SP2-906-1 reads 0.00V. Note: This SC is released only after correct adjustment of the TD sensor has been achieved. Switching the machine off and on will cancel the SC display, but does not release ID sensor toner supply. |
| Causes: | • TD sensor defective • TD sensor harness disconnected • TD sensor connector disconnected or defective • IOB defective |
| Error code: | 345 |
| Description: | Development output abnormal The high voltage applied to the development unit is detected 10 times higher than the upper limit (45%) of PWM. |
| Causes: | • Development power pack defective • Development bias leak due to poor connection, defective connector |
| Remedy: | 1. Check or replace the drum cleaning blade. 2. Clear the waste toner stuck in the drum cleaning unit. 3. Check the harness connection of the drum cleaning motor. 4. Remove the obstruction around the drum cleaning motor shaft. 5. Replace the drum cleaning motor. |
| Error code: | 350 |
| Description: | ID sensor error 1 One of the following ID sensor output voltages was detected twice consecutively when checking the ID sensor pattern. Vsp greater than or equals 2.5V Vsg less than 2.5 Vsp = 0V Vsg = 0 |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Error code: | 351 |
| Description: | ID sensor error 2 The ID sensor output voltage is 5.0V and the PWM signal input to the ID sensor is 0 when checking the ID sensor pattern |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Error code: | 352 |
| Description: | ID sensor error 3 For 2 s during the ID sensor pattern check, the ID sensor pattern edge voltage is not 2.5V or the pattern edge is not detected within 800 ms. |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Remedy: | 1. Shake the toner bottle five or six times. 2. Check if the toner supply tube to sub-hopper unit is bent. 3. Check and reinstall the toner bottle. 4. Replace the toner bottle. |
| Error code: | 353 |
| Description: | ID sensor error 4 One of the following ID sensor output voltages is detected at ID sensor initialization. Vsg less than 4.0V when the maximum PWM input (255) is applied to the ID sensor. Vsg greater than or equal to 4.0V when the minimum PWM input (0) is applied to the ID sensor. |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Remedy: | 1. Shake the toner bottle five or six times. 2. Check if the toner supply tube to sub-hopper unit is bent. 3. Check and reinstall the toner bottle. 4. Replace the toner bottle. |
| Error code: | 354 |
| Display: | Set new fuser 354: Fuser life |
| Description: | Fuser life (occurs when fuser life continuation is OFF). |
| Causes: | Right after replacing fuser? |
| Remedy: | Check fuser life. Replace fuser. |
| Error code: | 355 |
| Display: | Set new belt 355: Belt life |
| Description: | Belt life notified (alarm). Print N-count by opening and closing cover. |
| Causes: | Right after replacing belt? |
| Remedy: | Check belt life. Replace belt. |
| Error code: | 401 |
| Display: | ERROR 401 MOTOR X |
| Description: | ID Sensor Vsg Error The Vsg level was twice detected lower than 2.5 V. -or- The Vsg level was once detected higher than 4.8V. |
| Causes: | • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • CGB power pack defective |
| Error code: | 402 |
| Display: | ERROR 402 MOTOR Y |
| Description: | ID Sensor Vsp Error The Vsp level was twice detected at 0V or at more than 2.5 V. |
| Causes: | • Under the left upper cover, make sure that the hex screw of the main drum drive gear is tight • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • Development unit defective • CGB power pack defective |
| Error code: | 430 |
| Description: | Quenching lamp error At the completion of auto process control initialization, the potential of the drum surface detected by the potential sensor is more than -400V, the prescribed value. |
| Causes: | • Quenching lamp defective • Quenching lamp harness disconnected • Quenching lamp connector loose, defective |
| Error code: | 440 |
| Description: | Transfer Output Error. A high voltage feedback voltage of less than 0.5 V was detected for 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 441 |
| Description: | Image transfer unit motor error When the motor is ON, the machine monitors the lock signals every 100 ms. If the High status occurs 20 times consecutively, the machine judges that the motor is not rotating correctly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Shorted 24 V fuse on the PSU. Defective interlock systeme PSU. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system |
| Error code: | 490 |
| Display: | Set 490: No paper in MP tray (* stands for A4 B4, etc.) |
| Description: | ITB (Image Transfer Belt) Unit Set Error |
| Causes: | The TM sensor does not detect the reflection from the ITB. |
| Remedy: | • No ITB unit in the machine • Dirty TM sensor 1. Check the installation of the ITB unit. 2. Clean the TM sensor.S |
| Error code: | 495 |
| Description: | Toner collection motor error The machine detects that the waste toner bottle is not set for one second when the toner collection motor is turned off. |
| Causes: | • Toner collection motor damaged • Disconnect or defective harness • Defective BCU |
| Remedy: | 1. Check or replace the harness. 2. Replace the toner collection motor. 3. Replace the BCU 4. Check and retry the connecting procedure. |
| Error code: | 496 |
| Description: | Toner collection bottle error The toner collection bottle set switch remains off when the front door is closed. |
| Causes: | • No toner collection bottle set • Poor connection of the switch connector |
| Error code: | 497 |
| Description: | Temperature sensor error If the output value of the thermal sensor is 0.5 V or lower or 2.8 V or higher, it is judged as a sensor error and the presumptive temperature, 23 °C, is applied. If the thermal sensor is judged to have encountered a sensor error three times consecutively, the machine issues SC497-00, stops using the sensor, and feeds back the presumptive value. * However, if the power is switched off and then back on, the machine resumes its attempt to use the sensor. |
| Causes: | Loose connection/Disconnected connector. Defective sensor. |
| Remedy: | • Clean/Replace the sensor. • Reconnect the connector. • Check the harness |
| Error code: | 501 |
| Display: | Service Call 501: Error |
| Description: | Tray 1 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 502 |
| Display: | Service Call 502: Error |
| Description: | Tray 2 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 503 |
| Display: | Service Call 503: Error |
| Description: | Tray 3 must be rebuilt |
| Causes: | (A model other than D581) Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. (D581) Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 504 |
| Description: | Tray 4 must be rebuilt |
| Causes: | The 2nd tray of D580, 1st tray of D580 when D579 and D580 are attached, the bottom D579 when two units of D579 are attached, or D631 when D581 and D631 are attached. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection D581 when D579 and D581 are attached.Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 507 |
| Description: | Duplex unit must be rebuilt |
| Causes: | • Feed motor defective • Feed motor connector disconnected • Obstacle interfering with mechanical movement of motor. |
| Remedy: | 1. Replace the tray 3 or 4 lift motor. 2. Replace the tray 3 or 4 lift sensor. 3. Check or clear obstacles around pick-up solenoid 3 or 4. |
| Error code: | 510 |
| Display: | SYSTEM HALT (*) 510 : X ORGIN |
| Description: | Replace green developer |
| Causes: | • Tray lift motor defective or connector disconnected • Lift sensor defective or disconnected • Pick-up solenoid defective or disconnected • Paper end sensor defective |
| Remedy: | 1. Check the harness connection or replace it. 2. Replace the bypass tray lift motor. 3. Replace the bypass upper limit sensor. 4. Replace the bypass lower limit sensor. 5. Check or clear obstacles around the bypass pick-up solenoid. |
| Error code: | 515 |
| Display: | ERROR 515 DETECTION ERROR |
| Description: | DADF belt should be replaced |
| Causes: | • Rear fence motor defective or poor connection • Paper or other obstacle interfering with operation of the sensors • Paper or other obstacle trapped between tray and motor • Motor mechanical overload due to obstruction • Return sensor or HP sensor defective or dirty Note • This problem will not issue the SC code on the operation panel. • The machine will prompt the operator to reset tray by opening and closing it. • If the problem persists, the machine will display again and the tray cannot be used. |
| Error code: | 520 |
| Description: | Replace optics filter |
| Causes: | • Physical obstruction blocking motor • Motor harness damaged, defective • Motor defective |
| Error code: | 521 |
| Description: | Replace particle filter |
| Causes: | • Physical obstruction blocking motor • Motor harness damaged, defective • Motor defective |
| Error code: | 531 |
| Description: | Fusing Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the fusing fan motor. |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 545 |
| Description: | Heating Lamp Full-Power Error |
| Causes: | The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. |
| Remedy: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 547 |
| Description: | Zero Cross Error |
| Causes: | The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door. |
| Remedy: | • Defective fusing lamp relay 1. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 550 |
| Description: | Fusing Web End Web end detected 5 times within 500 ms and web motor continues to rotate 40 s. If web end is detected for another 500 ms, then the SC is logged. |
| Causes: | • Web end (requires replacement) • Web end sensor defective • Note: After replacing the web with a new one, reset SP1902 001 to "0" to release SC550. |
| Remedy: | 1 Check after turning the power OFF and ON. Does the error recur even when the power is turned off and back on again? Go to Step [2]. End of procedure 2 Check the connection of the FAN MAIN and the FAN DUP Check the connection state of the following items. • FAN MAIN - LVPS • FAN DUP - PWBA DUP Are P/J503 and P/J427 connected correctly? Go to Step [3]. Reconnect FAN MAIN and FAN DUP correctly. 3 Check the power voltage supply to FAN DUP. Measure the voltage between PWBA DUP ground <=> P/J427-1PIN. Is the power voltage (+24 V) output? Replace the FAN DUP. Go to Step [4]. 4 Check the connection between PWBA DUP and PWBA MCU Check the connection state between PWBA DUP and PWBA MCU. Are P/J428, P/J2720, P/J272, and P/J27 connected correctly? Go to Step [5]. Reconnect the P/J428, P/J2720, P/J272, and P/J27 correctly. 5 Check the continuity of the HARNESS ASSY DUP UNIT Is there normal continuity between P/J428 and P/J2720? Go to Step [6]. Replace the HARNESS ASSY DUP UNIT. 6 Check the continuity of the HARNESS ASSY FRONT COVER Is there normal continuity between P/J2720 and P/J272? Go to Step [7]. Replace the HARNESS ASSY FRONT COVER. 7 Check the continuity of the HARNESS ASSY R SIDE Is the continuity between P/J27 <=> P/J2720 normal? Go to Step [6]. Replace the HARNESS ASSY R SIDE. 8 Check the power voltage supply to PWBA DUP 1. Close the interlock switch (HARNESS ASSY INTERLOCK) before performing the following work. 2. Measure the voltage between PWBA MCU ground <=> P/J27-A17, A18PIN. Is the power voltage (approx. +24 V) output? Go to Step [9]. Replace the PWBA MCU. 9 Replace of the PWBA DUP Replace the PWBA DUP. Was the trouble fixed? End of procedure Go to Step [10]. 10 Check the power voltage supply to FAN MAIN Measure the voltage between LVPS ground <=> P503-1PIN. Is the power voltage (+24 V) output? Replace the FAN MAIN. Go to Step [11]. 11 Check the continuity of the HARNESS ASSY LV TOP Is the continuity between P/J14 <=> P/J501 normal? Go to Step [12]. Replace the HARNESS ASSY LV TOP. 12 Check the power voltage output from the LVPS. 1. Measure the voltage between LVPS ground <=> P503-1PIN. 2. Close the interlock switch (HARNESS ASSY INTERLOCK) before performing the following work. Is the power voltage (approx. +24 V) output? Replace the PWBA MCU. Replace the LVPS. |
| Error code: | 551 |
| Description: | Pressure roller center thermistor error 1. During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the pressure roller center thermistor measured a value higher than 3.3V 10 consecutive times at 600 ms intervals. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 552 |
| Description: | Fusing sleeve belt warm-up error 2 The fusing sleeve belt temperature does not reach 81C for 6 seconds after the inverter turned on.) |
| Causes: | Dirty thermopile lenses. Deformed thermistor. |
| Error code: | 553 |
| Description: | Pressure roller center thermistor error 2 During the hot roller temperature control sequence, the pressure roller center thermistor measures a value lower than 0.2V. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 555 |
| Description: | Fusing Heater error: End The fusing heater keeps full power for 9 seconds or more. |
| Causes: | Defective thermistors. Broken heater cables. |
| Error code: | 557 |
| Description: | Zero Cross Frequency Error |
| Causes: | The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. |
| Remedy: | • Defective fusing lamp relay • Unstable input power source 1. Check the power supply source. 2. Replace the fusing unit. 3. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 559 |
| Description: | Consecutive Fusing Jam |
| Causes: | The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Engine Maintenance" (default "OFF"). |
| Remedy: | • Defective fusing unit • Defective fusing control 1. Clear this SC to send a command after a jam removal. 2. Turn off this function after a jam removal. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 569 |
| Description: | Pressure roller contact sensor error Pressure roller contact sensor does not detect the pressure roller position three times. |
| Causes: | • Broken or defective pressure roller contact sensor • Deformed or broken pressure roller contact sensor feeler • Defective pressure roller contact motor • Defective fusing unit |
| Remedy: | 1. Check or replace the harness of the pressure roller contact sensor. 2. Replace the pressure roller contact sensor. 3. Replace the pressure roller contact motor. |
| Error code: | 590 |
| Description: | Toner collection motor error The toner collection motor sensor output does not change for 3 seconds while the toner collection motor is on. |
| Causes: | • Motor lock due to obstruction • Motor driver board defective • Motor connection loose, defective • Toner collection motor sensor disconnected, sensor defective • Rotational transmission shaft (o6 x 30) missing |
| Error code: | 599 |
| Description: | 1-bin Exit Motor Error (Japan Only) The transport lock sensor output does not change within 300 ms after the motor switches on. |
| Causes: | • Motor overload • Motor driver defective |
| Error code: | 610 |
| Display: | ERROR 610 NOT FILLUP |
| Description: | Mechanical counter error: Bk This SC is only for NA models. The machine detects the mechanical counter error when SP5987-001 is set to "1". |
| Causes: | • Disconnected mechanical counter • Defective mechanical counter |
| Remedy: | 1. Check or replace the mechanical counter. |
| Error code: | 611 |
| Display: | ERROR 611 Case Weight |
| Description: | Mechanical counter error: FC This SC is only for NA models. The machine detects the mechanical counter error when SP5987-001 is set to "1". |
| Causes: | • Disconnected mechanical counter • Defective mechanical counter |
| Remedy: | 1. Check or replace the mechanical counter. |
| Error code: | 612 |
| Display: | ERROR 612 INK LVL LOW |
| Description: | BICU - ADF communication/command abnormal A command that cannot be executed was sent from the main machine to the ADF. |
| Causes: | • A software error, result of an abnormal procedure. |
| Remedy: | Enter the cartridge weight from "CART WEIGHT" menu of "SET UP". |
| Error code: | 620 |
| Display: | ERROR 620 POSITIVE P.NotEnough |
| Description: | Communication timeout error between BICU and finisher The BICU did receive a response within 100 ms after 3 attempts after sending data to the finisher. |
| Causes: | • Serial line connecting BICU and finisher unstable • External noise • BICU board and finisher main board connection defective or loose • Finisher main board defective • BICU board defective |
| Remedy: | 1. Check or replace the cable between IPU and ADF. 2. Replace the ADF. 3. Replace the IPU. |
| Error code: | 621 |
| Display: | ERROR 621 POSITIVE P.OVER |
| Description: | Finisher/Mail box communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The finisher`s control board is faulty. Defective BCU/IOB. The finisher`s connection is faulty. Reconnect the finisher/mail box cables. |
| Remedy: | • Reconnect the finisher/mail box cables. • Replace the BCU. • Replace the finisher/mail box. • Turn the main power switch off and on. |
| Error code: | 623 |
| Description: | 2nd Paper Bank communication error An error code is issued from the paper bank unit. |
| Causes: | Loose connection. Defective paper bank. |
| Remedy: | • Reconnect the connector. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 624 |
| Description: | 4th Paper Bank (option) communication error This SC is not issued for this machine. When a communication error signal between the 3rd paper bank and 4th paper bank is received. |
| Causes: | • Loose or disconnected connector |
| Remedy: | Check the connection between the main machine and paper feed unit. |
| Error code: | 626 |
| Description: | BICU/LCT communication/timeout error After 1 data frame is sent to the LCT, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • Serial line connection unstable • External noise on the line |
| Remedy: | 1. Check the connection between the above devices. 2. Replace the RCB. 3. Replace the BCU. |
| Error code: | 627 |
| Display: | ERROR 627 INSERT CARTRIDGE |
| Description: | BICU/LCT communication/break reception error During communication with the LCT, the BICU received a break (Low) signal. |
| Causes: | • Serial line connection unstable • External noise on the line |
| Error code: | 650 |
| Description: | @Remote communication error 1 A dial-up or modem error occurred during @Remote operation. (This error occurs only during @Remote operation.) |
| Causes: | • Modem line disconnected • Modem board missing or not properly installed |
| Error code: | 651 |
| Description: | @Remote communication error 2 An illegal dial-up to the service center was attempted by @Remote. |
| Causes: | • Software bug |
| Error code: | 670 |
| Description: | Engine startup error The MCU failed to respond within the prescribed time when the machine was turned on. |
| Causes: | • Connections between MCU and controller board are loose, disconnected, or damaged • MCU defective • Controller board defective |
| Error code: | 672 |
| Description: | Controller startup error After power on, the line between the controller and the operation panel did not open for normal operation. -or- After normal startup, communication with the controller stopped. |
| Causes: | • Controller installed incorrectly • Controller board defective • Operation panel harness disconnected or defective |
| Error code: | 700 |
| Description: | Original stopper HP error When the pick-up motor turns on clockwise, the original stopper HP sensor does not detect the home position of the original stopper. |
| Causes: | • Detached timing belt for the pick-up motor • Defective original stopper HP sensor • Defective pick-up motor • Defective DF drive board |
| Remedy: | 1. Check the timing belt for the pick-up motor. 2. Replace the DF drive board if the pick-up motor does not work correctly. 3. Replace the pick-up motor. 4. Replace the original stopper HP sensor. |
| Error code: | 701 |
| Description: | ADF Pickup Roller Release Malfunction (D016/D097 only) The pick-up roller HP sensor does not activate or de-activate when the pick-up motor turns on. |
| Causes: | • HP sensor connector, harness loose, broken, defective • Pick-up motor connector, harness loose, broken defective • Pick-up roller HP sensor defective • Pick-up motor defective • ADF main control board defective |
| Remedy: | 1. Check the harness connections. 2. Replace the pick-up roller HP sensor. 3. Replace the pick-up motor. 4. Replace the main board of the ADF. |
| Error code: | 720 |
| Description: | Fan folder transport motor error A transport motor lock signal was detected for more than 5 sec. while the motor was running. |
| Causes: | • Transport motor harness connector loose, disconnected, broken • Motor overload due to an obstruction • Transport motor defective • Fan folder unit MCU defective |
| Error code: | 721 |
| Description: | Jogger motor error • Jogger HP sensor does not detect the jogger fence for 2000ms after the jogger unit has moved to its home position. • Jogger HP sensor does not turn off 300 ms after the jogger unit has moved from its home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Defective jogger HP sensor • Overload on the jogger motor • Defective jogger motor • Defective main board • Disconnected or defective harness |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Replace the jogger HP sensor (if the jogger motor works correctly). 3. Replace the jogger motor (if the jogger motor does not work). 4. Replace the finisher main board. |
| Error code: | 723 |
| Description: | Stack feed-out motor error • Stack feed-out HP sensor does not detect the home position of the stack feedout belt 3000ms after the stack feed-out belt has moved to its home position. • Stack feed-out HP sensor does not turn off 200 ms after the stack feed-out belt has moved from its home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code |
| Causes: | • Defective stack feed-out HP sensor • Overload on the stack feed-out motor • Defective stack feed-out motor • Defective main board • Disconnected or defective harness |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Replace the stack feed-out HP sensor (if the stack feed-out motor works correctly). 3. Replace the stack feed-out motor (if the stack feed-out motor does not work). 4. Replace the finisher main board. |
| Error code: | 724 |
| Description: | Finisher staple hammer motor error Stapling does not finish within 150 ms after the staple hammer motor turned on. Staple mode cannot be used. |
| Causes: | • Staple jam • Stapler overload caused by trying to staple too many sheets • Staple hammer motor connector or harness loose, broken, defective • Staple hammer motor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the staple hammer motor HP sensor if the motor is rotating. 4. Replace the finisher main board. |
| Error code: | 725 |
| Description: | Finisher exit guide plate motor error After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the guide plate motor mechanism. 3. Replace the guide plate position sensor and/or guide plate motor. 4. Replace the finisher main board. |
| Error code: | 726 |
| Description: | Front shift jogger motor error (B703) The sides fences do not retract within the prescribed time after the shift jogger motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift jogger motor disconnected, defective • Shift jogger motor overloaded due to obstruction • Shift jogger HP sensor disconnected, defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift jogger HP sensor 4. Replace the shift jogger motor. 5. Replace the finisher main board. |
| Error code: | 727 |
| Description: | Rear shift jogger motor (B703) The side fences do not retract within the prescribed time after the shift jogger motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code |
| Causes: | Motor harness disconnected, loose, defective Motor defective Motor overload HP defective boar |
| Error code: | 728 |
| Description: | Shift jogger retraction motor error (B703) The side fences do not retract within the prescribed time after the retraction motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Motor defective • Motor overload • HP defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift tray jogger lift HP sensor. 4. Replace the shift jogger retraction motor. 5. Replace the finisher main board. |
| Error code: | 729 |
| Description: | Finisher punch motor error After the punch motor is turned on, the punch HP sensor does not activate within 250 ms. |
| Causes: | • Punch motor harness or connector loose, broken, defective • Punch motor defective or overloaded due to obstruction • Punch HP sensor connector or harness loose, broken, defective • Punch HP sensor defective |
| Error code: | 730 |
| Description: | Finisher Tray 1 shift motor error The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in shift motor mechanism. 3. Replace the shift tray HP sensor and/or shift motor 4. Replace the finisher main board. |
| Error code: | 732 |
| Description: | Finisher shift roller motor error The shift roller HP sensor does not activate within the prescribed time after the shift roller motor turns on. After 2 counts, the SC is logged as a jam. |
| Causes: | • Shift roller HP sensor defective • Sensor harness disconnected, defective • Shift roller motor defective • Finisher main board defective • Shift roller motor overload |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift tray exit motor. 4. Replace the finisher main board. |
| Error code: | 733 |
| Description: | Finisher lower tray lift motor error After the lift motor switches on to lift the tray, paper height sensor 2 does not detect the top of the paper stack, or after the motor reverses to lower the stack the top of the stack remains detected (the status of paper height sensor 1 does not change). After 2 counts, the SC is logged as a jam. |
| Causes: | • Paper height sensor 1 or 2 defective • Sensor harness disconnected, defective • Tray lift motor defective • Finisher main board defective • Tray lift motor overload |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the stapler exit motor. 4. Replace the finisher main board. |
| Error code: | 735 |
| Description: | Finisher pre-stack motor error The pre-stack motor starts but does not return to the home position within 400 pulses. After 2 counts, the SC is logged as a jam. Motor does not return to the home position within 280 pulses immediately before or after pre-stacking. After 2 counts, the SC is logged as a jam. |
| Causes: | • Jogger HP sensor defective • Sensor harnesses disconnected, defective • Pre-stack motor defective • Finisher main board defective • Pre-stack motor overload |
| Remedy: | 1. Check or clear obstacles around the motor drive. 2. Check the harness connection. 3. Replace the staple tray junction gate HP sensor. 4. Replace the staple junction gate motor. 5. Replace the finisher main board. |
| Error code: | 736 |
| Description: | Finisher paper exit guide plate motor error The paper exit guide plate motor starts but the paper exit guide plate HP sensor does not activate within 750 ms. After 2 counts, the SC is logged as a jam. |
| Causes: | • Guide plate HP sensor defective • Sensor harness disconnected, defective • Paper exit guide plate motor defective • Finisher main board defective • Guide plate motor overload. |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the pre-stack junction gate HP sensor. 4. Replace the pre-stack junction gate motor. 5. Replace the finisher main board. |
| Error code: | 737 |
| Description: | Trimmed staple waste hopper full The hopper that holds the waste from staple trimming is full. |
| Causes: | • Staple waste hopper full • Staple waste sensor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the pre-stack transport motor. 4. Replace the finisher main board. |
| Error code: | 738 |
| Description: | Finisher pressure plate motor error The pressure plate motor switches on but does not return to the home position within the prescribed time after 2 counts. |
| Causes: | • HP sensor defective • Harness disconnected, defective • Motor defective • Finisher main board defective • Motor overload |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the pre-stack junction gate release HP sensor. 4. Replace the pre-stack junction gate release motor. 5. Replace the finisher main board. |
| Error code: | 739 |
| Description: | Finisher folder plate motor error The folder plate motor turns on but the plate does not return to the home position within the prescribed time for 2 counts. |
| Causes: | • Plate HP sensor defective • Harness disconnected, defective • Folder plate motor defective • Finisher main board defective • Folder plate motor overload |
| Error code: | 740 |
| Description: | Finisher corner stapler motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher • Staple movement is not finished after a certain time. For the 1000-sheet booklet finisher • The stapler motor does not switch off within the prescribed time after operating. • The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position. • The HP sensor of the staple unit detects the home position after the staple unit moves from its home position. |
| Causes: | • Staple jam • Motor overload • Defective stapler motor |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board. |
| Error code: | 741 |
| Description: | Finisher corner stapler rotation motor error The stapler does not return to its home position within the specified time after stapling. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Defective stapler rotation motor • Overload to the stapler rotation motor • Defective stapler rotation HP sensor |
| Remedy: | 1. Replace the stapler rotation motor. 2. Replace the stapler rotation HP sensor. |
| Error code: | 742 |
| Description: | Finisher stapler movement motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher • Staple movement is not finished for a certain time. For the 1000-sheet booklet finisher • The stapler HP sensor is not activated within the specified time after the stapler motor turned on. (first detection: jam error, consecutive twice detection SC code). |
| Causes: | • Motor overload • Loose connection of the stapler home position sensor • Loose connection of the stapler movement motor • Defective stapler home position sensor • Defective stapler movement motor |
| Remedy: | 1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor. |
| Error code: | 743 |
| Description: | Booklet stapler motor error 1 The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher The front stapler unit saddle-stitch motor does not start operation within the specified time. |
| Causes: | • Motor overload • Loose connection of the front stapler motor • Defective front stapler motor |
| Remedy: | Replace the front stapler motor. |
| Error code: | 744 |
| Description: | Booklet staple motor error 2 The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher The rear stapler unit saddle-stitch motor does not start operation within the specified time. |
| Causes: | • Motor overload • Loose connection of the rear stapler motor • Defective rear stapler motor |
| Remedy: | Replace the front stapler motor. |
| Error code: | 750 |
| Description: | 1000/3000-sheet (booklet) finisher: Tray lift motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers. |
| Causes: | 1. Check the connections to the shift tray motor. 2. Defective shift tray motor |
| Remedy: | 1. Check the connections to the shift tray motor. 2. Defective shift tray motor. |
| Error code: | 753 |
| Description: | Return roller motor error Occurs during the operation of the lower tray pressure motor. |
| Causes: | • Motor harness disconnected, loose, defective • Motor overloaded • Home position sensor harness disconnected, loose, defective • Home position defective |
| Remedy: | 1. Check the connections of the stacking sponge roller motor. 2. Check the connections of the stacking sponge roller HP sensor. 3. Replace the stacking sponge roller motor. 4. Replace the stacking sponge roller HP sensor. |
| Error code: | 754 |
| Description: | Drag Roller Motor Error: 3K Finisher B830 The stacking roller drag motor did not turn on. |
| Causes: | • Motor harness loose, broken, defective • Motor defective • Finisher control board defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the drag roller motor. 4. Replace the finisher main board. |
| Error code: | 755 |
| Description: | Shift Motor Error: 3K Finisher (B830) The shift tray half-turn sensors: Failed twice to detect the shift tray at the home position at the specified time. -or- Failed twice to detect that the shift tray had left the home position. The 1st failure causes a jam error, and the 2nd failure causes this SC code. |
| Causes: | If the motor is operating • Half-turn sensor 1, 2 harnesses loose, broken, defective • One of the half-turn sensors defective If the motor is not operating: • Motor blocked by an obstruction • Motor harness loose, broken, defective • Motor defective • Finisher main board defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift tray half-turn sensor 1 or 2. 4. Replace the shift motor. 5. Replace the finisher main board. |
| Error code: | 756 |
| Description: | Finisher pick-up solenoid error (with the side tray installed) |
| Causes: | • Solenoid harness loose, broken • Solenoid obstructed • Solenoid defective |
| Remedy: | 1. Check or replace the solenoid harness. 2. Replace the pick-up solenoid. |
| Error code: | 757 |
| Description: | Z-Folding unit error 7 The machine could not write to the EEPROM two times (one after the other). |
| Causes: | • EEPROM defective, replace Z-Fold main control board |
| Error code: | 760 |
| Description: | Finisher punch motor error The punch HP sensor is not activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Punch HP sensor disconnected, defective • Punch motor disconnected or defective • Punch motor overload due to obstruction |
| Remedy: | 1. Check the connections and cables for the punch motor and HP sensor. 2. Check for blockages in the punch motor mechanism. 3. Replace the punch HP sensor and/or punch motor 4. Replace the finisher main board. |
| Error code: | 761 |
| Description: | Finisher folder plate motor error The folder plate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Folder plate HP sensor disconnected, defective • Folder plate motor disconnected, defective • Folder plate motor overloaded due to obstruction. |
| Remedy: | 1. Check the connections and cables for the folder plate motor and HP sensor. 2. Check for blockages in the folder plate motor mechanism. 3. Replace the folder plate HP sensor and/or folder plate motor 4. Replace the finisher main board. |
| Error code: | 762 |
| Description: | Front fold plate HP sensor error The state (on/off, off/on) of the front fold plate HP sensor in the fan fold unit did not change 1 sec. after the plate started to move. |
| Causes: | • Fold plate motor (F) harness connector loose, disconnected, broken • Front fold plate HP sensor harness connector loose, disconnected, broken • Fold plate motor (F) defective • Front fold plate HP sensor defective • Undetected paper is jamming the action of the motor or fold plate • Fan folder unit MCU defective |
| Error code: | 763 |
| Description: | Rear fold plate HP sensor error The state (on/off, off/on) of the rear fold plate HP sensor in the fan fold unit did not change 1 sec. after the plate started to move. |
| Causes: | • Fold plate motor (R) harness connector loose, disconnected, broken • Rear fold plate HP sensor harness connector loose, disconnected, broken • Fold plate motor (R) defective • Rear fold plate HP sensor defective • Undetected paper is jamming the action of the motor or fold plate • Fan folder unit MCU defective |
| Error code: | 764 |
| Description: | Paper position sensor slide motor error The paper position sensor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Defective motor |
| Remedy: | 1. Check the connections to the paper position sensor slide motor. 2. Replace the paper position sensor slide motor. |
| Error code: | 765 |
| Description: | Fold unit bottom fence motor error The bottom fence of the fold unit moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Defective motor |
| Remedy: | 1. Check the connections to the fold unit bottom fence motor. 2. Defective fold unit bottom fence motor. |
| Error code: | 766 |
| Description: | Stacking sponge roller motor error The sponge roller moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Defective motor |
| Remedy: | 1. Check the connections to the stacking sponge roller motor. 2. Defective stacking sponge roller motor. |
| Error code: | 767 |
| Description: | Stack junction gate motor error The stack junction gate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Defective motor |
| Remedy: | 1. Check the connections to the stack junction gate motor. 2. Defective stack junction gate. |
| Error code: | 770 |
| Description: | Shift motor error The shift motor HP sensor does not detect any change for 1.86 seconds after the shift motor has turned on at power on or during its operation. |
| Causes: | Defective shift motor. Defective shift motor HP sensors. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 780 |
| Description: | Z-Fold Feed Motor Error The feed motor that drives the feed rollers and exit rollers in the Z-fold unit is not operating. The 1st alert signals a jam, the 2nd alert triggers this SC. |
| Causes: | • Motor harness loose, broken, defective • Motor blocked by an obstruction • Motor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the feed motor. |
| Error code: | 781 |
| Description: | Z-Fold Lower Stopper Motor Error The lower stopper failed to leave the home position with the specified number of motor pulses. • The 1st detection failure causes a jam error, and the 2nd failure causes this SC code. |
| Causes: | • Lower stopper motor disconnected, defective • Lower stopper motor overloaded due to obstruction • Lower stopper HP sensor disconnected, defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the lower stopper motor. |
| Error code: | 782 |
| Description: | Z-fold Upper Stopper Motor The upper stopper failed to leave the home position with the specified number of motor pulses. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code. |
| Causes: | • Upper stopper motor disconnected, defective • Upper stopper motor overloaded due to obstruction • Upper stopper HP sensor disconnected, defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the upper stopper motor. |
| Error code: | 784 |
| Description: | Z-Fold Timing Sensor Adjustment Error 1 The output voltage light emitted from the sensor changed, but the return input was not sufficient to attain V0. |
| Causes: | • Sensor, mirror dirty from paper dust, other particles • Harness loose, broken, defective • Mirror out of position |
| Remedy: | 1. Check the harness connection. 2. Replace the fold timing sensor. |
| Error code: | 785 |
| Description: | Z-Fold Timing Sensor Adjustment Error 2 The output voltage light emitted from the sensor changed, but the return input was not sufficient to attain V0. |
| Causes: | • Sensor, mirror dirty from paper dust, other particles • Harness loose, broken, defective • Mirror out of position |
| Remedy: | 1. Check the harness connection. 2. Replace the leading edge sensor. |
| Error code: | 786 |
| Description: | Z-Fold Memory Error Several attempts to write to the Z-fold memory failed. |
| Causes: | • Turn the machine power off/on • EEPROM on Z-Folder main board defective |
| Remedy: | 1. Check the harness connection. 2. Replace the main board. |
| Error code: | 790 |
| Description: | PCB fan error: Folder Unit The machine detected a continuous lock signal from the PCB cooling fan on the PSU for 20 sec. |
| Causes: | • Fan harness connector loose, disconnected, broken • Overload on the fan motor due to physical obstruction such has undetected paper, etc. • Fan defective • MCU folder unit defective |
| Error code: | 817 |
| Display: | SYSTEM HALT (*) 817 : FW/SaveArea |
| Description: | Monitor error This is a file detection and electronic file signature check error when the boot loader attempts to read the self-diagnostic module, system kernel, or root system files from the OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted. |
| Causes: | OS Flash ROM data defective. SD card data defective. Change the controller firmware. Use another SD card. |
| Remedy: | • Change the controller firmware. • Use another SD card. |
| Error code: | 818 |
| Display: | SYSTEM HALT (*) 818 : FW/EEP SIZE |
| Description: | Watch-dog error While the system program is running, other processes do not operate at all. |
| Causes: | • Defective controller • Software error |
| Remedy: | 1. Replace the controller. |
| Error code: | 819 |
| Display: | SYSTEM HALT (*) 819 : FW/HROM SIZ |
| Description: | Service Cycle Power |
| Causes: | • Incorrect combination of EGB and controller board. • An unexpected error occurs in the EEPROM on the controller board. |
| Remedy: | • Controller board defective 1. Install the correct EGB and controller boards for this machine. 2. Replace the controller boardng fan |
| Error code: | 821 |
| Description: | Self-diagnostic error 2: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • Controller board defective |
| Remedy: | For more details about this SC code error, execute SP5990 to print an SMC report so that you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | 822 |
| Description: | Self-diagnostic error 3: HDD An error occurred when the self-check was performed when the machine was switched on after the HDD was replaced. (The diagnostic command was issued to the HDD device but the result was an error). |
| Causes: | • HDD defective • HDD harness disconnected, defective • Controller board defective |
| Error code: | 824 |
| Display: | XY MOVE CTRL |
| Description: | EEPROM Error |
| Causes: | An EEPROM check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 826 |
| Display: | SYSTEM HALT (*) 826 : FW/SV MDL |
| Description: | Self-diagnostic Error 5: RTC/Optional NVRAM The NVRAM or optional NVRAM returned an error during the self-diagnostic test. |
| Causes: | • Make sure NVRAM is seated correctly in its socket • Replace the NVRAM on the controller board |
| Error code: | 828 |
| Display: | SYSTEM HALT (*) 828 : FW/SV MDL |
| Description: | ROM Checksum Error |
| Causes: | A ROM checksum error at power-on occurs. |
| Remedy: | 1. Replace the controller board. |
| Error code: | 833 |
| Display: | SYSTEM HALT (*) 833 : FW/PRN MDL |
| Description: | Self-diagnostic error 8: Engine I/F ASIC |
| Causes: | [0F30] [0F31] • ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. Replace the BCU. [0F41] • ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. Replace the BCU. |
| Error code: | 834 |
| Display: | SYSTEM HALT (*) 834 : FW/SV MDL |
| Description: | Self-diagnostic error 9: Optional Memory RAM DIMM 5101 The write/verify check for the optional RAM chip on the engine mother board gave an error. |
| Causes: | • Controller defective • Mother board defective |
| Remedy: | Replace the controller board. |
| Error code: | 850 |
| Description: | Net I/F error Duplicate IP addresses. Illegal IP address. Driver unstable and cannot be used on the network |
| Causes: | • IP address setting incorrect • NIB (PHY) board defective • Controller board defective |
| Remedy: | Turn the main switch off and on. |
| Error code: | 851 |
| Description: | IEEE 1394 I/F Error IEEE1394 cannot be used due to a faulty driver setting or poor I/F connection. |
| Causes: | • Faulty PCI connection • IEEE1394 board defective • Controller board defective |
| Error code: | 853 |
| Description: | Wireless LAN Error 1 During machine start-up, the machine can access the board that holds the wireless LAN, but not to the wireless LAN card. |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 854 |
| Description: | Wireless LAN Error 2 During machine operation, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 855 |
| Description: | Wireless LAN error 3 An error was detected on the wireless LAN card. |
| Causes: | • Wireless LAN card defective • Wireless LAN card connection incorrect |
| Error code: | 856 |
| Description: | Wireless LAN error 4. An error was detected on the wireless LAN board. |
| Causes: | • Wireless LAN board defective • PCI connector to MB loose |
| Error code: | 857 |
| Description: | USB I/F Error The USB driver is not stable and caused an error. |
| Causes: | • Poor USB card connection • Replace the controller board |
| Error code: | 860 |
| Description: | HDD startup error at power on HDD is connected but a driver error is detected. -or- The driver does not respond with the status of the HDD within 30 s. |
| Causes: | • HDD is not initialized • Level data corrupted • HDD is defective |
| Error code: | 861 |
| Description: | HDD re-try failure At power on the HDD was detected. Power supply to the HDD was interrupted after the system entered the energy save mode, but after the HDD was awakened from the energy save mode it did not return to the ready status within 30 sec. |
| Causes: | • Harness between HDD and controller board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | 863 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | • HDD defective |
| Remedy: | • If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM. • The next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. The HDD will probably require replacement soon. |
| Error code: | 864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | • HDD defective |
| Error code: | 865 |
| Description: | HDD access error HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | • HDD defective |
| Error code: | 866 |
| Description: | SD card error 1: Confirmation error The machine detected an electronic license error in the application on the SD card in the controller slot immediately after the machine was turned on. |
| Causes: | • Program missing from the SD card |
| Error code: | 867 |
| Description: | SD card error 2: SD card removed The SD card in the boot slot when the machine was turned on was removed while the machine was on. |
| Causes: | • Insert the SD card • Turn the machine’s power off/on |
| Error code: | 868 |
| Description: | SD card error 3: SD card access An error occurred while an SD card was used. |
| Causes: | • SD card not inserted correctly • SD card defective • Controller board defective • To reformat the SC card, use SD Formatter Ver 1.1. |
| Error code: | 870 |
| Description: | Address book data error Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Turn the machine power off/on. If this does not solve the problem, do the Procedure below. • HDD defective |
| Remedy: | 1. Do SP5846-50 (UCS Settings – Initialize all Directory Info.) to reset all address book data. 2. After 3 sec. reformat the HDD with SP5821-1. 3. Turn the main power switch off/on. |
| Error code: | 873 |
| Description: | HDD mail send data error An error was detected on the HDD immediately after the machine was turned on, or power was turned off while the machine used the HDD. |
| Causes: | • Do SP5832-1 to format the HDD • Replace the HDD |
| Error code: | 874 |
| Description: | Delete All error 1: HDD A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit B735 running from the DOS SD card. |
| Causes: | • Turn the main switch off/on, do the operation again. • Install the Data Overwrite Security Unit again. • HDD defective |
| Error code: | 875 |
| Description: | Delete All error 2: Data area An error occurred when the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit B735 running from the DOS SD card. |
| Causes: | • Turn the main switch off/on and try the operation again. |
| Error code: | 880 |
| Description: | File Format Converter (MLB) error A request to access the MLB was not answered within the specified time (60 sec.). |
| Causes: | • File format converter board defective |
| Error code: | 900 |
| Description: | RIP Software |
| Remedy: | 1 Printer POR Turn the printer off and on several times. If Error Code 900 continues to display, go to step 2. 2 System board Turn the machine off and on several times, waiting a few minutes between power on and power off. If Error Code 900 continues to display, go to step 3. 3 Factory defaults Restore factory defaults. See “EP Defaults”. This resets the non-critical areas of the user NVRAM. If Error Code 900 continues to display, go to step 4. 4 Sub error codes With Error Code 900 displayed, press and 2. Record the complete list of Sub Error Codes on the display, then call your next level of support or call Toshba. |
| Error code: | 901 |
| Display: | Power OFF/ON 901:Error |
| Description: | Engine flash error |
| Causes: | Indicates that the flash which the system board code is programmed into is bad. Replace the system board. |
| Remedy: | Replace the system board. |
| Error code: | 910 ... 914 |
| Display: | Power Off/on 910: Error to 914: Error |
| Description: | 910 B External controller error 1 911 B External controller error 2 912 B External controller error 3 913 B External controller error 4 914 B External controller error 5 The external controller alerted the machine about an error. |
| Causes: | • Refer to the instructions for the external controller |
| Error code: | 919 |
| Display: | Power Off/on 919: Error |
| Description: | Power Supply Fan Error |
| Causes: | • Controller RW3600 power outtage • Controller RW3600 rebooted • Connection to Controller RW3600 loose |
| Remedy: | 1 Is CN17 on the printer controller board properly connected? Go to step 2. Connect CN17. 2 Is CN6 on the CK2 daughter board properly connected? Go to step 3. Connect CN6. 3 Is +24 V present between pins 1 and 3 of connector CN6 on the CK2 daughter board? Replace the power supply fan. Replace the printer controller board. 4 Did either exchange solve the problem? Problem solved. Replace the CK2 daughter board. |
| Error code: | 920 |
| Display: | Power Off/on 920: Error |
| Description: | Fuser Error |
| Causes: | • Software defective • Turn the machine power off/on, or change the controller firmware • Insufficient memory |
| Remedy: | Indicates that the fuser is below temperature when printing. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 921 |
| Display: | Power Off/on 921: Error |
| Description: | Fuser Error |
| Causes: | • The font is not on the SD card |
| Remedy: | Indicates that the fuser is below standby temperature when the printer is idle. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 925 |
| Display: | Power Off/on 925: Error |
| Description: | Fuser Error |
| Causes: | Defective HDD. Hard disk data inconsistencies due to power interruption during writing to the hard disk. Defective software. |
| Remedy: | Wrong fuser lamp installed. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 953 |
| Description: | NVRAM Chip Failure |
| Causes: | • Firmware bug • Update the scanner firmware • IPU defective |
| Remedy: | Indicates the NVRAM chip on the interconnect board has failed. Replace the interconnect board. |
| Error code: | 954 |
| Description: | NVRAM CRC Failure |
| Causes: | • Firmware bug • IPU defective |
| Remedy: | Indicates the NVRAM experienced a CRC failure. Replace the interconnect board. |
| Error code: | 955 |
| Description: | Code CRC <loc> |
| Causes: | • Firmware bug • Hard disk unit defective • Controller defective • MCU defective • IPU defective |
| Remedy: | Replace the system board. Where <loc> = CRC Failure or ECC Failure on the system board. |
| Error code: | 964 |
| Description: | Emulation Error |
| Causes: | • Software defective |
| Remedy: | Indicates a failure within the Download Emulation which is programmed into the code overlay card. The specific error is as follows: 964 - Download Emulation CRC Failure. Checksum Failure. |
| Error code: | 984 |
| Display: | Service call 984: Error. |
| Description: | <device> |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU/controller disconnected |
| Remedy: | Invalid command parameter received by the specified device. Note: Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 985 |
| Display: | Service call 985: Error |
| Description: | Transfer Belt Thermistor Error |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU/controller disconnected |
| Remedy: | 1 Are connectors CN407 and CN411 on the sensor board connected properly? Go to step 2. Plug the connector in securely. 2 Is connector CN15 on the printer controller board connected properly? Replace the transfer belt unit. If the problem remains, replace the printer controller board. Plug the connector in securely. |
| Error code: | 986 |
| Display: | Service call 986: Error |
| Description: | Transparency (OHP) Sensor Error |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU Controller disconnected |
| Remedy: | 1 Are connectors CN4 (light emitting) and CN5 (light receiving) on the CK1 daughter board connected properly? Go to step 2. Plug the connector in securely. 2 Test the sensor. While actuating the sensor, does the voltage fluctuate between 0 V and +5 between pins 2 and 3 of connector CN7 of the printer controller board? Replace the printer controller board. Replace the MPF unit. |
| Error code: | 990 |
| Display: | Inspection is required. 990 : Error |
| Description: | <device> |
| Causes: | • Firmware defective: re-boot • Update firmware |
| Remedy: | Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 991 |
| Description: | <device> Card |
| Causes: | Software defective, re-boot |
| Remedy: | The specified device has detected an equipment check in its system card. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 992 |
| Description: | Temperature/Humidity Sensor Error |
| Causes: | • Turn the main power switch off/on. • Go into the SP mode. Do SP7901 to display details about SC992 (software file name, line number, and variable), and inform your supervisor of the results. |
| Remedy: | 1 Is connector CN18 on the CK1 daughter card board connected properly? Go to step 2. Plug the connector in securely. 2 Replace the temperature and humidity sensor (a component of the paper feed gear). Did this fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 994 |
| Display: | Service Call 994:Error |
| Description: | Density Sensor Error |
| Causes: | • No action required because this SC does not interfere with operation of the machine. |
| Remedy: | 1 Is the front door fully closed? Go to step 2. Close the front door. 2 Is the density sensor actuator stuck in place? Release the density sensor actuator. Go to step 3. 3 Are connectors CN406 and CN407 on the sensor board connected properly? Go to step 4. Plug the connector in securely. 4 Is connector CN15 on the printer controller board connected properly? Replace the density sensor. Go to step 5. Plug the connector in securely. 5 Did replacing the density sensor fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 997 |
| Description: | Finisher Tractor Motor Error |
| Causes: | • Software bug • A RAM or DIMM option required for the application is not installed or not installed correctly. |
| Remedy: | 1 Are there obstructions or foreign objects in the accumulator or face down paper path? Remove the objects or obstructions. Go to step 2. 2 Are the connectors CN3 at the tractor motor and PJ4 on the finisher control board securely connected? Go to step 3. Securely connect the connectors. 3 Make sure the finisher set switch is activated. Measure +24 V dc between pin 1 of tractor motor connector CN3 and frame ground. Is +24 V dc (–10%)? Go to step 4. Go to step 5. 4 Replace the tractor motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 5 Disconnect CN3 and PJ4 on the finisher control board and perform a continuity check on all positions. Is there continuity on all positions? Go to step 6. Replace the cable. 6 Check for +24 V dc between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Replace the finisher control board. Replace the power supply. |
| Error code: | 998 |
| Description: | Tray Elevator Motor Error |
| Causes: | • Software bug • A RAM or DIMM option needed for the application not installed, or not installed correctly • Controller board defective |
| Remedy: | 1 Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Go to step 2. Properly connect the connectors. 2 Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (–10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Replace the tray elevator motor. Go to step 3. 3 Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Go to step 4. Replace the cable. 4 Measure for +24 V dc (–10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Replace the finisher control board. Replace the finisher power supply. |
