Ricoh Aficio 2228C
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Коды ошибок
101
120
121
122
142
144
161
195
201
220
221
230
231
240
260
261
285
370
371
372
373
374
375
376
377
380
381
385
386
387
388
389
390
391
393
440
460-001
460-002
461-001
461-002
471
481
490
501
502
503-01
503-02
504-01
504-02
530
541
542
543
544
545
546
551
552
553
555
556
560
570
571
620
621
622
623
630
632
633
634
635
640
641
670
672
680
685
686
687
690
691
692
700
701
722
724
725
726
727
729
730
731
732
733
734
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
818
819
820
821
822
823
824
826
827
828
829
835
840
841
850
851
853
854
855
856
857
860
861
862
863
864
865
866
867
868
870
871
872
873
880
900
901
902
920
921
925
990
991
992
995
997
998
999
Описание
| Error code: | 101 |
| Description: | Replace Maintenance Kit The Printer detected an error condition that indicates the parts listed below need to be replaced. This will ensure the rated engine life of 600,000 prints is achievable. |
| Causes: | • Long-Life Maintenance Kit, 650-4360-00 |
| Remedy: | 1 Follow the procedure starting and replace all concerned parts. Have all parts outlined in the procedure been replaced? Go to the Hidden Service menu on the Control Panel and Reset the Maintenance Kit Life count. Replace all concerned parts. |
| Error code: | 120 |
| Display: | Service Call 120: Error |
| Description: | Fuser Error |
| Causes: | 1) Is fan in PU unit operating? 2) Error reoccurs after replacing fan motor. |
| Remedy: | Wrong fuser lamp - hot roll - replace the fuser assembly. See “Fuser assembly” |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 122 |
| Display: | Service Call 122: Error |
| Description: | Finisher Decurler Failure, Code 122 The level of the Decurler Cam Home Sensor did not change 4 seconds after the Decurler Cam Clutch has turned on. |
| Causes: | • Decurler Cam Clutch • Stacker Motor • Finisher Control Board |
| Remedy: | 1 1. Rotate the actuator while running the Decurler Cam Position test in diagnostics. 2. Does the value change between H and L? Go to step 2. Troubleshoot using the transmissive sensor procedure. 2 Does the decurler cam clutch operate in diagnostics? Check for a mechanical problem with the decurler cam clutch drive. If no problem is found replace the clutch. Go to step 3. 3 Is +24 VDC present at P/J 849-1? Replace the decurler cam clutch. Go to step 4. 4 Is +24 VDC present at test point 5 on the finisher control board? Replace the finisher control board. Troubleshoot the +24 VDC interlock circuit. 5 Is +24 VDC present at P/J 847-11 with the Finisher Stacker Motor Down test running in diagnostics? Replace the stacker motor. Replace the finisher control board |
| Error code: | 142 |
| Display: | Contact the Service center. 142: Error |
| Description: | Motor |
| Causes: | • Standard white plate defective, dirty • Moisture inside the scanner unit • SBU to IPU harnesses defective • BCU to IPU harnesses defective • SBU defective • IPU defective • BCU defective |
| Remedy: | DC pick motor, over speed - staging motor - replace the “Staging motor”. If this does not fix the problem, replace the “System board”. |
| Error code: | 144 |
| Display: | ERROR 144 CARTRIDGE SET ! |
| Description: | Motor |
| Causes: | • SBU defective • BCU defective • Harness between SBU and IPU defective |
| Remedy: | DC motor accel stall - autocompensator motor - replace the “Autocompensator pick assembly” on page 4-24. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 161 |
| Display: | SYSTEM HALT (*) 161 : PCB MAIN-F6 |
| Description: | IPU Error At power on, or when the machine returns from an energy save mode, the self-diagnostic program returned an IPU error. |
| Causes: | • IPU defective • Connection between SBU and IPU is loose, broken, or defective |
| Error code: | 195 |
| Description: | Serial Number Error |
| Causes: | The serial number stored in the memory (EGB) is not correct. |
| Remedy: | EEPROM defective EGB replaced without original EEPROM |
| Error code: | 201 |
| Display: | ERROR 201 COMMAND |
| Description: | PU F/W Flash write error (Reserved) |
| Causes: | • Defective polygon motor • Defective harness |
| Remedy: | 1. Connect the cable correctly. 2. Replace the engine control board. 3. Replace the laser scanning unit. 4. Check or replace the cable. |
| Error code: | 220 |
| Display: | Service Call 220: Error |
| Description: | Laser Synchronizing Detection Error: [K]/[Y] |
| Causes: | The laser synchronizing detection signal for LDB [K]/[Y] is not output after the LDB unit has turned on while the polygon motor is rotating normally. |
| Error code: | 221 |
| Description: | Laser synchronizing detection error: start position [K]: LD1 The laser synchronizing detection signal for the start position of the LDB [K], [Y], [M], [C] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally. |
| Causes: | • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective EGB |
| Remedy: | 1. Check the connectors. 2. Replace the laser-synchronizing detector. 3. Replace the LDB. 4. Replace the BCU. |
| Error code: | 230 |
| Display: | Service Call 230: Error |
| Description: | Paper Jam Clear Paper Path Leave Job in Finisher area 5 |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | Primary: Paper has most likely jammed in the duplex option. Remove the duplex tray to access the jam. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “230 Paper Jam” on page 2-74. |
| Error code: | 231 |
| Display: | Service Call 231: Error |
| Description: | FGATE OFF error: Bk • The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K]. • The PFGATE ON signal still asserts when the next job starts. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 240 |
| Display: | Service call 240: Error |
| Description: | LD error |
| Causes: | The IPU (EGB) detects a problem at the LD unit. |
| Remedy: | • Worn-out LD • Disconnected or broken harness of the LD. 1. Replace the laser optics unit. |
| Error code: | 260 |
| Display: | ERROR 260 FLT CONNECT[12345678] |
| Description: | Laser synchronizing detection error: End position [C]. The laser synchronizing detection signal for the end position of LDB [Y], [M], [C] or [K] is not detected when detecting the main scan length. |
| Causes: | • Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board for end position |
| Remedy: | 1. Check the harness connection to the laser synchronizing detector. 2. Replace the laser synchronizing detector for end position. |
| Error code: | 261 |
| Display: | ERROR 261 HDC/ADC |
| Description: | Laser synchronizing detection error: End position [K]. The laser synchronizing detection signal for the end position of LDB [Y], [M], [C] or [K] is not detected when detecting the main scan length. |
| Causes: | • Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board for end position |
| Remedy: | 1. Check the harness connection to the laser synchronizing detector. 2. Replace the laser synchronizing detector for end position. |
| Error code: | 285 |
| Description: | Line position adjustment (MUSIC) error Line position adjustment fails four consecutive times. |
| Causes: | Pattern sampling error (insufficient image density). Defective TD sensors for the line position adjustment. Defective image transfer belt unit. Defective PCDU(s). Defective laser optics housing unit. |
| Remedy: | • Check and reinstall the image transfer belt unit and PCDUs. • Check if each toner bottle has enough toner. • Replace the TD sensor. • Replace the image transfer belt unit. • Replace the PCDU(s). • Replace the laser optics housing unit. |
| Error code: | 370 |
| Display: | Check DUPLEX 370: Paper jam |
| Description: | Paper jam detected after paper rotated in duplex unit. |
| Causes: | Check paper jam in duplex unit. |
| Remedy: | Remove jammed paper. Check/replace duplex unit. |
| Error code: | 371 |
| Display: | Check DUPLEX 371: Paper jam |
| Description: | Paper jam during paper feed from duplex unit. |
| Causes: | Check paper jam in duplex unit. |
| Remedy: | Remove jammed paper. Check/replace duplex unit. |
| Error code: | 372 |
| Display: | Check DUPLEX 372: Paper jam |
| Causes: | Check miss-feed in duplex unit. |
| Remedy: | Remove miss-fed paper and close cover. Check/replace duplex unit. |
| Error code: | 373 |
| Description: | TD sensor adjustment error: M During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) +- 0.2V |
| Causes: | • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective |
| Remedy: | 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. |
| Error code: | 374 |
| Description: | TD sensor adjustment error: C During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) +- 0.2V |
| Causes: | • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective |
| Remedy: | 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. |
| Error code: | 375 |
| Description: | TD sensor adjustment error: Y During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) +- 0.2V |
| Causes: | • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective |
| Remedy: | 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. |
| Error code: | 376 |
| Description: | Vt error [C] During the image development, Vt value is less than 0.5V. |
| Causes: | • Poor connection (TD sensor outputs is less than 0.5V.) • Defective TD sensor |
| Error code: | 377 |
| Description: | Vt error [M] During the image development, Vt value is less than 0.5V. |
| Causes: | • Poor connection (TD sensor outputs is less than 0.5V.) • Defective TD sensor |
| Error code: | 380 |
| Display: | Open front cover 380: Paper jam |
| Description: | Paper jam during paper feed from cassette 1, 2, 3, 4 or 5 |
| Causes: | Check miss-feed in duplex unit. |
| Remedy: | Remove miss-fed paper and set cassette. Check/replace cassette 1, 2, 3, 4, or 5. |
| Error code: | 381 |
| Display: | Open top cover 381: Paper jam |
| Description: | Paper jam detected between black ID and fuser |
| Causes: | 1) Check paper jam between yellow ID and fuser. 2) Check fuser unit load. |
| Remedy: | Remove jammed paper. Replace fuser unit. |
| Error code: | 385 |
| Description: | Y development solenoid error |
| Causes: | • Loose connection • Incorrect installation of the front cover • Defective input output device • Defective BCU |
| Remedy: | Fuser unit jam occurs immediately after the power is turned on. Paper path of the fuser unit Check if paper is not jammed in the paper path. Remove the jammed paper. Check the sensor levers of the fuser IN sensor and the fuser EXIT sensor. Check if shape and movement of the sensor levers have any abnormality or not. Replace the fuser unit. Check the detection condition of the sensor signal. Confirm that the sensor signals are normally detected by using the [SWITCH SCAN] function of the self-diagnostic mode. Replace the CU/PU board (ME2 PCB) or connection cable. Check the output signal level of the fuser IN sensor and the fuser EXIT sensor. Check for the following signals at the FUSER2 10 connector of the CU/PU board. Pin-8: Fuser IN sensor Pin-11: Fuser EXIT sensor Confirm that the above signal levels change when the sensor lever is operated. Replace the fuser unit. Check the power voltages supplied to the fuser IN sensor, fuser EXIT sensor. Check the 5V power voltage at the FUSER2 10 connector of the CU/PU board (ME2 PCB). 9pin: 5V power supply 7,10pin: 0VL Replace the CU/ PU board (ME2 PCB) Fuser unit jam occurs at the way of paper path. Fuser motor Confirm that the fuser motor works normally by using the [Motor & Clutch Test] of the selfdiagnostic mode. Remove the fuser and visually check the rotate of roller and gear. Replace the CU/ PU board (ME2 PCB) or fuser motor or fuser unit. Detected temperatures of the fuser belt and the backup roller Check temperatures detected at the fuser belt and the backup roller in the self-diagnostic mode. Has abnormally low (lower than the room temperature) or high (250°C) temperature been detected? Replace the fuser unit, relay board (P6Z PCB) or CU/PU board. Fuser motor drive cable Check the connection condition of the cables. Check if the DCHEAT connector 4 of the CU/ PU board is connected in the halfway only or not, and check if the connector is inserted in a slanted angle or not. Check also that cables are assembled without any abnormality. Also check the connector connected with the fuser motor in the same manner. Replace the cable with the normal cable that normalizes the connection condition. |
| Error code: | 386 |
| Description: | M development solenoid error |
| Causes: | • Loose connection • Incorrect installation of the front cover • Defective input output device • Defective BCU |
| Error code: | 387 |
| Description: | C development solenoid error |
| Causes: | • Loose connection • Incorrect installation of the front cover • Defective input output device • Defective BCU |
| Error code: | 388 |
| Description: | Quenching error: K. The drum potential sensor for a color detects 2.0V (Vd: 400V) or more for 0.3 seconds after the charge corona wire has turned off. |
| Causes: | • Disconnected or broken harness of the quenching lamp • Dirty surface of the quenching lamp glass |
| Remedy: | 1. Check the harness or harness connection. 2. Clean the surface of the quenching lamp glass. |
| Error code: | 389 |
| Display: | Open top cover 389: Paper jam |
| Description: | Jam generated in paper path. |
| Causes: | Open front cover and check jammed paper. |
| Remedy: | Remove jammed paper. |
| Error code: | 390 |
| Display: | Check MP tray 390: Paper jam |
| Description: | Paper jam during paper feed from MT. |
| Causes: | Check for miss-fed paper around MT cassette. |
| Remedy: | Remove miss-fed paper and close cover. Check/replace MT. |
| Error code: | 391 |
| Description: | TD sensor error: Auto adjust error During automatic adjustment of the TD sensor, output voltage was less than 1.8V, or more than 4.8V during TD sensor initial setting |
| Causes: | • TD sensor connector or harness loose, broken, defective • TD sensor defective • IOB defective • Toner supply defective (confirm that the toner seal strip has been removed from toner cartridge) |
| Remedy: | 1. Check the harness or harness connection. 2. Clean the surface of the quenching lamp glass. |
| Error code: | 393 |
| Description: | TD sensor error during warming up 393-001: K 393-002: Y 393-003: C 393-004: M The development-unit drive starts. TD sensor signal is 0.78 V or less. |
| Causes: | • Loose cable connection • Positioning plate out of place • Defective TD sensor • Development unit not found |
| Error code: | 440 |
| Description: | Transfer Output Error. A high voltage feedback voltage of less than 0.5 V was detected for 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 460-001 |
| Description: | Thermistor 1 error (open circuit) When the temperature detected by thermistor 1, which is at the left (fusing unit) side of the laser optics unit, is less than -30°C for 10 seconds consecutively, the BCU determines that the circuit is opened and displays this SC code |
| Causes: | • Thermistor 1 defective • Cable connection error • BCU defect |
| Error code: | 460-002 |
| Description: | Thermistor 1 error (short circuit) When the temperature detected by the thermistor 1, which is at the left (fusing unit) side of the laser optics unit, is higher than 70°C for 10 seconds consecutively, the BCU determines that the circuit is shorted and displays this SC code |
| Causes: | • Thermistor 1 defective • Cable connection error • BCU defect |
| Error code: | 461-001 |
| Description: | Thermistor 2 error (open circuit) When the temperature detected by the thermistor 2, which is at the right (paper feed section) side of the laser optics unit, is less than -30°C for 10 seconds consecutively, the BCU determines that the circuit is opened and displays this SC code. |
| Causes: | • Thermistor 2 defective • Cable connection error • BCU defect |
| Error code: | 461-002 |
| Description: | Thermistor 2 error (short circuit) When the temperature detected by the thermistor 2, which is at the right (paper feed section) side of the laser optics unit, is higher than 70°C for 10 seconds consecutively, the BCU determines that the circuit is shorted and displays this SC code |
| Causes: | • Thermistor 2 defective • Cable connection error • BCU defect |
| Error code: | 471 |
| Description: | ITB skew adjustment error: time out The machine cannot complete the ITB centering control for 120 seconds after the ITB motor has started rotating. |
| Causes: | • Belt centering roller out of home position • ITB motor rotation sensor defective • Belt centering roller sensor defective • Belt centering roller motor defective |
| Remedy: | 1. Execute "Clearing SC471/475/476". 2. Replace the ITB motor rotation sensor. 3. Replace the belt centering roller sensor. 4. Replace the belt centering roller motor. |
| Error code: | 481 |
| Description: | OPC belt sensor error |
| Causes: | • Defective OPC belt unit • Dirty OPC belt • Loose connection • Defective OPC belt sensor • Defective input output device • Defective BCU |
| Error code: | 490 |
| Display: | Set 490: No paper in MP tray (* stands for A4 B4, etc.) |
| Description: | ITB (Image Transfer Belt) Unit Set Error |
| Causes: | The TM sensor does not detect the reflection from the ITB. |
| Remedy: | • No ITB unit in the machine • Dirty TM sensor 1. Check the installation of the ITB unit. 2. Clean the TM sensor.S |
| Error code: | 501 |
| Display: | Service Call 501: Error |
| Description: | Tray 1 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 502 |
| Display: | Service Call 502: Error |
| Description: | Tray 2 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 503-01 |
| Description: | Tray 3 error (Paper Tray Unit, Paper Feed Unit or LCT) For the two-tray paper feed unit or one-tray paper tray unit: • When the tray lift motor is turned on, the upper limit is not detected within 10 seconds For the LCT: • SC 503-01 occurs if the upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift or lower the tray. |
| Causes: | For the two-tray paper feed unit or one-tray paper tray unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection • Defective upper limit sensor or connector disconnection • Defective tray lift motor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 503-02 |
| Description: | Tray 3 error (Paper Tray Unit, Paper Feed Unit or LCT) This SC is generated if the following condition occurs 3 consecutive times. For the two-tray paper feed unit or one-tray paper tray unit: • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. For the LCT: • When the main switch is turned on or when the LCT is set, if the end fence is not in the home position (home position sensor ON), the tray lift motor stops. • If the upper limit does not go off for 1.5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on. |
| Causes: | For the two-tray paper feed unit or one-tray paper tray unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 504-01 |
| Description: | Tray 4 error (Paper Tray Unit, Paper Feed Unit or LCT) For the two-tray paper feed unit or one-tray paper tray unit When the tray lift motor is turned on, the upper limit is not detected within 10 seconds. For the LCT If the upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift up or lower the tray |
| Causes: | • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 504-02 |
| Description: | Tray 4 error (Paper Tray Unit, Paper Feed Unit or LCT) This SC is generated if the following condition occurs 3 consecutive times. For the two-tray paper feed unit or one-tray paper tray unit • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. For the LCT • If the upper limit does not go off for 1.5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on. |
| Causes: | For the two-tray paper feed unit or one-tray paper tray unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 530 |
| Description: | LSU Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the LSU fan motor. |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 545 |
| Description: | Heating Lamp Full-Power Error |
| Causes: | The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. |
| Remedy: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 546 |
| Description: | Fusing Temperature: Error 4 The machine detected that the fusing temperature was fluctuating out of range for more than 60 sec. (7 readings detected temperature fluctuating more than ±20C) |
| Causes: | • Thermistor connection loose, disconnected, defective • Hot roller thermistor not positioned correctly • Fusing lamp connections loose, disconnected, defective • MCU defective |
| Error code: | 551 |
| Description: | Pressure roller center thermistor error 1. During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the pressure roller center thermistor measured a value higher than 3.3V 10 consecutive times at 600 ms intervals. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 552 |
| Description: | Fusing sleeve belt warm-up error 2 The fusing sleeve belt temperature does not reach 81C for 6 seconds after the inverter turned on.) |
| Causes: | Dirty thermopile lenses. Deformed thermistor. |
| Error code: | 553 |
| Description: | Pressure roller center thermistor error 2 During the hot roller temperature control sequence, the pressure roller center thermistor measures a value lower than 0.2V. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 555 |
| Description: | Fusing Heater error: End The fusing heater keeps full power for 9 seconds or more. |
| Causes: | Defective thermistors. Broken heater cables. |
| Error code: | 556 |
| Description: | Unstable fusing temperature (rear) The fusing temperature varies 50° C or more within 1 second, and this occurs 2 consecutive times. |
| Causes: | • Thermistor defective or out of position • Power supply unit defective |
| Error code: | 560 |
| Description: | Zero cross error The main switch is turned on; the fusing relay turns on. - 50 Hz or 60 Hz is not detected within 5 seconds. |
| Causes: | • Defective relay circuit • Defective PSU • Incorrect power supply |
| Error code: | 570 |
| Description: | Charge bias leak High voltage unit sends a signal of charge bias leak. |
| Causes: | • Defective charge roller • Defective high voltage unit |
| Error code: | 571 |
| Description: | Pressure roller thermistor error: Center The center temperature of the pressure roller measured by the thermistor does not reach 0°C for 8 seconds. |
| Causes: | Defective thermopile. Defective thermistor. Loose connection. |
| Error code: | 620 |
| Display: | ERROR 620 POSITIVE P.NotEnough |
| Description: | Communication timeout error between BICU and finisher The BICU did receive a response within 100 ms after 3 attempts after sending data to the finisher. |
| Causes: | • Serial line connecting BICU and finisher unstable • External noise • BICU board and finisher main board connection defective or loose • Finisher main board defective • BICU board defective |
| Remedy: | 1. Check or replace the cable between IPU and ADF. 2. Replace the ADF. 3. Replace the IPU. |
| Error code: | 621 |
| Display: | ERROR 621 POSITIVE P.OVER |
| Description: | Finisher/Mail box communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The finisher`s control board is faulty. Defective BCU/IOB. The finisher`s connection is faulty. Reconnect the finisher/mail box cables. |
| Remedy: | • Reconnect the finisher/mail box cables. • Replace the BCU. • Replace the finisher/mail box. • Turn the main power switch off and on. |
| Error code: | 622 |
| Description: | Paper Bank communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The paper bank`s control board is faulty. Defective BCU/IOB. The paper bank`s connection is faulty. |
| Remedy: | • Reconnect the paper bank cables. • Replace the BCU. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 623 |
| Description: | 2nd Paper Bank communication error An error code is issued from the paper bank unit. |
| Causes: | Loose connection. Defective paper bank. |
| Remedy: | • Reconnect the connector. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 630 |
| Description: | CSS communication error A communication error occurred during communication with the CSS. |
| Causes: | • Communication line error |
| Remedy: | Logging only. |
| Error code: | 632 |
| Description: | Key/card counter device error 1 After 1 data frame is sent to the device, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • Serial line from the device to the main machine is unstable, disconnected, or defective |
| Error code: | 633 |
| Description: | Key/card counter device error 2 During communication with the device, the MCU received a break (Low) signal. |
| Causes: | • Serial line from the device to the main machine is unstable, disconnected, or defective |
| Error code: | 634 |
| Description: | Key/card counter device error 3 The backup battery of the counter device RAM is low. |
| Causes: | • RAM backup battery exhausted • Counter device defective |
| Error code: | 635 |
| Description: | Key/card counter device error 4. After installation of the device a message alerts user to a battery voltage abnormal error. |
| Causes: | • Device control board defective • Device control board backup battery defective |
| Error code: | 640 |
| Description: | Communication error: Engine Controller (Check sum error) Sum value is added each command frame. Sum check means: STX xx xx xx xx sum ETX -> The least significant 7 bits of xx + xx + xx+ xx is compared with the sum Example: STX 80h 81h 82h 83h 06h ETX -> 80h + 81h + 82h + 83h = 206h If sum value is 06h, data is correct. This SC is not displayed when it occurs; count is executed only by logging. |
| Causes: | Hard error with PCI |
| Remedy: | 1. Turn the main switch off and on. |
| Error code: | 641 |
| Description: | BICU control data transfer abnormal A sampling of the control data sent from the BICU reveals an abnormality. |
| Causes: | • Defective controller board • External noise • Defective BCU |
| Remedy: | 1. Replace the controller board. 2. Replace the BCU. |
| Error code: | 670 |
| Description: | Engine startup error The MCU failed to respond within the prescribed time when the machine was turned on. |
| Causes: | • Connections between MCU and controller board are loose, disconnected, or damaged • MCU defective • Controller board defective |
| Error code: | 672 |
| Description: | Controller startup error After power on, the line between the controller and the operation panel did not open for normal operation. -or- After normal startup, communication with the controller stopped. |
| Causes: | • Controller installed incorrectly • Controller board defective • Operation panel harness disconnected or defective |
| Error code: | 680 |
| Description: | BCU error |
| Causes: | • Defective BCU |
| Remedy: | 1. Replace the EEPROM. 2. Replace the engine control board. |
| Error code: | 685 |
| Description: | SBU/IPU communication error While data is sent between the scanner and BICU board, a communication error has occurred. |
| Causes: | • Defective scanner unit cable • Defective SBU board • Defective BICU board |
| Error code: | 686 |
| Description: | BCU-IPU communication error The BCU detects a communication error with the IPU three times consecutively. |
| Causes: | • BCU defective • IPU defective • I/F cable disconnected or broken |
| Remedy: | 1. Replace the BCU. 2. Replace the IPU. 3. Replace the I/F cable between BCU and IPU. |
| Error code: | 687 |
| Description: | Memory address command error |
| Causes: | • Among the I/F commands with the controller, the image transfer available report (for each command) cannot be received. • The image data cannot be prepared at the controller due to a problem. • Communication error • An error has occurred inside the controller. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 690 |
| Description: | GAVD Communication Error |
| Causes: | The ID of the GAVD is not identified during initialization. The chip ID of the GAVD cannot be detected by the machine at power-on. |
| Remedy: | • Defective EGB 1. Replace the EGB. EE |
| Error code: | 691 |
| Description: | Scanner startup error • After the machine is powered on or recovering from the power save mode, the scanner ready signal is not verified. |
| Causes: | • Board connector between controller and motherboard loose • Board connector between motherboard and IPU loose • IPU board defective • Controller board defective • Motherboard defective |
| Error code: | 692 |
| Description: | GAVD block 12C bus error The I2C bus of the BICU is defective |
| Causes: | • Replace BICU |
| Error code: | 700 |
| Description: | Original stopper HP error When the pick-up motor turns on clockwise, the original stopper HP sensor does not detect the home position of the original stopper. |
| Causes: | • Detached timing belt for the pick-up motor • Defective original stopper HP sensor • Defective pick-up motor • Defective DF drive board |
| Remedy: | 1. Check the timing belt for the pick-up motor. 2. Replace the DF drive board if the pick-up motor does not work correctly. 3. Replace the pick-up motor. 4. Replace the original stopper HP sensor. |
| Error code: | 701 |
| Description: | ADF Pickup Roller Release Malfunction (D016/D097 only) The pick-up roller HP sensor does not activate or de-activate when the pick-up motor turns on. |
| Causes: | • HP sensor connector, harness loose, broken, defective • Pick-up motor connector, harness loose, broken defective • Pick-up roller HP sensor defective • Pick-up motor defective • ADF main control board defective |
| Remedy: | 1. Check the harness connections. 2. Replace the pick-up roller HP sensor. 3. Replace the pick-up motor. 4. Replace the main board of the ADF. |
| Error code: | 722 |
| Description: | Finisher jogger motor error The finisher jogger HP sensor did not return to the home position, or move out of the home position, within 1.25 sec. Staple mode cannot be used. |
| Causes: | • Jogger motor connector or harness loose, broken, defective • Jogger motor defective • Jogger HP sensor connector or harness loose, broken, defective • Jogger HP sensor defective |
| Error code: | 724 |
| Description: | Finisher staple hammer motor error Stapling does not finish within 150 ms after the staple hammer motor turned on. Staple mode cannot be used. |
| Causes: | • Staple jam • Stapler overload caused by trying to staple too many sheets • Staple hammer motor connector or harness loose, broken, defective • Staple hammer motor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the staple hammer motor HP sensor if the motor is rotating. 4. Replace the finisher main board. |
| Error code: | 725 |
| Description: | Finisher exit guide plate motor error After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the guide plate motor mechanism. 3. Replace the guide plate position sensor and/or guide plate motor. 4. Replace the finisher main board. |
| Error code: | 726 |
| Description: | Front shift jogger motor error (B703) The sides fences do not retract within the prescribed time after the shift jogger motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift jogger motor disconnected, defective • Shift jogger motor overloaded due to obstruction • Shift jogger HP sensor disconnected, defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift jogger HP sensor 4. Replace the shift jogger motor. 5. Replace the finisher main board. |
| Error code: | 727 |
| Description: | Rear shift jogger motor (B703) The side fences do not retract within the prescribed time after the shift jogger motor switches on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code |
| Causes: | Motor harness disconnected, loose, defective Motor defective Motor overload HP defective boar |
| Error code: | 729 |
| Description: | Finisher punch motor error After the punch motor is turned on, the punch HP sensor does not activate within 250 ms. |
| Causes: | • Punch motor harness or connector loose, broken, defective • Punch motor defective or overloaded due to obstruction • Punch HP sensor connector or harness loose, broken, defective • Punch HP sensor defective |
| Error code: | 730 |
| Description: | Finisher Tray 1 shift motor error The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in shift motor mechanism. 3. Replace the shift tray HP sensor and/or shift motor 4. Replace the finisher main board. |
| Error code: | 731 |
| Description: | Finisher exit guide motor error After the finisher exit guide motor turned on, the exit guide sensor did not activate within 800 ms. |
| Causes: | • Finisher exit guide motor defective harness or connector loose, broken, defective • Finisher exit guide motor defective • Finisher exit guide sensor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the upper tray exit motor. 4. Replace the finisher main board. |
| Error code: | 732 |
| Description: | Finisher shift roller motor error The shift roller HP sensor does not activate within the prescribed time after the shift roller motor turns on. After 2 counts, the SC is logged as a jam. |
| Causes: | • Shift roller HP sensor defective • Sensor harness disconnected, defective • Shift roller motor defective • Finisher main board defective • Shift roller motor overload |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the shift tray exit motor. 4. Replace the finisher main board. |
| Error code: | 733 |
| Description: | Finisher lower tray lift motor error After the lift motor switches on to lift the tray, paper height sensor 2 does not detect the top of the paper stack, or after the motor reverses to lower the stack the top of the stack remains detected (the status of paper height sensor 1 does not change). After 2 counts, the SC is logged as a jam. |
| Causes: | • Paper height sensor 1 or 2 defective • Sensor harness disconnected, defective • Tray lift motor defective • Finisher main board defective • Tray lift motor overload |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the stapler exit motor. 4. Replace the finisher main board. |
| Error code: | 734 |
| Description: | Finisher lower tray shift motor error The lower tray did not reach the home position within 1.25 sec. after the lower tray shift motor turned on. |
| Causes: | • Lower tray shift motor connector or harness loose, broken, defective • Lower tray shift motor defective or overloaded due to an obstruction • Lower tray shift sensor harness or connector loose, broken, defective • Lower tray shift sensor defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the upper tray junction gate HP sensor. 4. Replace the upper tray junction gate motor. 5. Replace the finisher main board. |
| Error code: | 740 |
| Description: | Finisher corner stapler motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher • Staple movement is not finished after a certain time. For the 1000-sheet booklet finisher • The stapler motor does not switch off within the prescribed time after operating. • The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position. • The HP sensor of the staple unit detects the home position after the staple unit moves from its home position. |
| Causes: | • Staple jam • Motor overload • Defective stapler motor |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board. |
| Error code: | 741 |
| Description: | Finisher corner stapler rotation motor error The stapler does not return to its home position within the specified time after stapling. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Defective stapler rotation motor • Overload to the stapler rotation motor • Defective stapler rotation HP sensor |
| Remedy: | 1. Replace the stapler rotation motor. 2. Replace the stapler rotation HP sensor. |
| Error code: | 742 |
| Description: | Finisher stapler movement motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher • Staple movement is not finished for a certain time. For the 1000-sheet booklet finisher • The stapler HP sensor is not activated within the specified time after the stapler motor turned on. (first detection: jam error, consecutive twice detection SC code). |
| Causes: | • Motor overload • Loose connection of the stapler home position sensor • Loose connection of the stapler movement motor • Defective stapler home position sensor • Defective stapler movement motor |
| Remedy: | 1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor. |
| Error code: | 743 |
| Description: | Booklet stapler motor error 1 The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher The front stapler unit saddle-stitch motor does not start operation within the specified time. |
| Causes: | • Motor overload • Loose connection of the front stapler motor • Defective front stapler motor |
| Remedy: | Replace the front stapler motor. |
| Error code: | 744 |
| Description: | Booklet staple motor error 2 The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher The rear stapler unit saddle-stitch motor does not start operation within the specified time. |
| Causes: | • Motor overload • Loose connection of the rear stapler motor • Defective rear stapler motor |
| Remedy: | Replace the front stapler motor. |
| Error code: | 745 |
| Description: | Feed-Out Belt Motor Error (Finisher B830) The stack feed-out belt HP sensor does not activate within the specified time after the stack feed-out belt motor turns on. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code. |
| Causes: | If the motor is operating • Stack feed-out HP sensor harness loose, broken, defective • Stack feed-out HP sensor defective If the motor is not operating: • Feed-out belt motor blocked by an obstruction • Feed-out belt motor harness loose, broken, defective • Feed-out belt motor defective • Booklet finisher main board defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the stack feed-out belt HP sensor. 4. Replace the feed-out belt motor. 5. Replace the finisher main board. |
| Error code: | 746 |
| Description: | 1000-sheet booklet finisher: Stack feed motor error • The stack feed HP sensor does not detect "ON" twice (once: jam error) for specified time after the stack feed motor has turned on. • The stack feed HP sensor does not detect "OFF" twice (once: jam error) for specified time after the stack feed motor has turned on. |
| Causes: | • Motor overload • Loose connection of the stack feed motor • Defective stack feed motor |
| Remedy: | 1. Check the connections and cables for the stack feed motor and HP sensor. 2. Check for blockages in the stack feed motor mechanism. 3. Replace the stack feed HP sensor and/or stack feed motor 4. Replace the finisher main board. |
| Error code: | 747 |
| Description: | Stack Plate Motor Error 2: Front Motor (B830) The stack plate HP sensor (front) does not activate within 500 ms after the motor turns on. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code. |
| Causes: | If the motor is operating • Front stack plate HP sensor harness loose, broken, defective • Front stack plate HP sensor defective If the motor is not operating: • Motor blocked by an obstruction • Motor harness loose, broken, defective • Motor defective • Finisher main board defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the stack plate HP sensor (front). 4. Replace the stack plate motor (front). 5. Replace the finisher main board |
| Error code: | 748 |
| Description: | Stack Plate Motor Error 3: Rear Motor (B830) The stack plate HP sensor (rear) does not activate within 500 ms after the motor turns on. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code. |
| Causes: | If the motor is operating • Rear stack plate HP sensor harness loose, broken, defective • Rear stack plate HP sensor defective If the motor is not operating: • Motor blocked by an obstruction • Motor harness loose, broken, defective • Motor defective • Finisher main board defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the stack plate HP sensor (rear). 4. Replace the stack plate motor (rear). 5. Replace the finisher main board. |
| Error code: | 749 |
| Description: | Booklet finisher punch-unit communication error |
| Causes: | • The finisher controller cannot communicate with the punch-unit controller. |
| Error code: | 750 |
| Description: | 1000/3000-sheet (booklet) finisher: Tray lift motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers. |
| Causes: | 1. Check the connections to the shift tray motor. 2. Defective shift tray motor |
| Remedy: | 1. Check the connections to the shift tray motor. 2. Defective shift tray motor. |
| Error code: | 751 |
| Description: | Stack pressure solenoid error The stack pressure solenoid in the finisher is not operating. |
| Causes: | • Solenoid harness loose, broken • Solenoid obstructed • Stack height sensor dirty, harness loose, broke • Solenoid defective • Stack height sensor defective |
| Error code: | 752 |
| Description: | Booklet finisher punch-unit registration motor error • The registration motor drives the slide unit to the rear side for 1 second. But the home position sensor does not turn on. • The registration motor drives the slide unit to the front side for 1 second. But the home position sensor does not turn off. |
| Causes: | • Incorrect assembly of the registration motor • Loose connection of the registration motor • Defective home position sensor • Loose connection of the home position sensor |
| Error code: | 753 |
| Description: | Return roller motor error Occurs during the operation of the lower tray pressure motor. |
| Causes: | • Motor harness disconnected, loose, defective • Motor overloaded • Home position sensor harness disconnected, loose, defective • Home position defective |
| Remedy: | 1. Check the connections of the stacking sponge roller motor. 2. Check the connections of the stacking sponge roller HP sensor. 3. Replace the stacking sponge roller motor. 4. Replace the stacking sponge roller HP sensor. |
| Error code: | 754 |
| Description: | Drag Roller Motor Error: 3K Finisher B830 The stacking roller drag motor did not turn on. |
| Causes: | • Motor harness loose, broken, defective • Motor defective • Finisher control board defective |
| Remedy: | 1. Check or clear obstacles around the motor drive mechanism. 2. Check the harness connection. 3. Replace the drag roller motor. 4. Replace the finisher main board. |
| Error code: | 818 |
| Display: | SYSTEM HALT (*) 818 : FW/EEP SIZE |
| Description: | Watch-dog error While the system program is running, other processes do not operate at all. |
| Causes: | • Defective controller • Software error |
| Remedy: | 1. Replace the controller. |
| Error code: | 819 |
| Display: | SYSTEM HALT (*) 819 : FW/HROM SIZ |
| Description: | Service Cycle Power |
| Causes: | • Incorrect combination of EGB and controller board. • An unexpected error occurs in the EEPROM on the controller board. |
| Remedy: | • Controller board defective 1. Install the correct EGB and controller boards for this machine. 2. Replace the controller boardng fan |
| Error code: | 820 |
| Description: | Self-Diagnostic Error: CPU The CPU returned an unexpected error during the self-diagnostic test. |
| Causes: | • Controller board defective • Insufficient memory • Expanded memory defective |
| Error code: | 821 |
| Description: | Self-diagnostic error 2: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • Controller board defective |
| Remedy: | For more details about this SC code error, execute SP5990 to print an SMC report so that you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | 822 |
| Description: | Self-diagnostic error 3: HDD An error occurred when the self-check was performed when the machine was switched on after the HDD was replaced. (The diagnostic command was issued to the HDD device but the result was an error). |
| Causes: | • HDD defective • HDD harness disconnected, defective • Controller board defective |
| Error code: | 823 |
| Description: | USB/ Network Device Error |
| Causes: | An interface error in the USB connection or NIB connection occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 824 |
| Display: | XY MOVE CTRL |
| Description: | EEPROM Error |
| Causes: | An EEPROM check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 826 |
| Display: | SYSTEM HALT (*) 826 : FW/SV MDL |
| Description: | Self-diagnostic Error 5: RTC/Optional NVRAM The NVRAM or optional NVRAM returned an error during the self-diagnostic test. |
| Causes: | • Make sure NVRAM is seated correctly in its socket • Replace the NVRAM on the controller board |
| Error code: | 827 |
| Display: | SYSTEM HALT (*) 827 : FW/PRN MDL |
| Description: | On-Board Memory Check Error |
| Causes: | An on-board memory check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 828 |
| Display: | SYSTEM HALT (*) 828 : FW/SV MDL |
| Description: | ROM Checksum Error |
| Causes: | A ROM checksum error at power-on occurs. |
| Remedy: | 1. Replace the controller board. |
| Error code: | 829 |
| Display: | SYSTEM HALT (*) 829 : FW/ERASE TIMEOV |
| Description: | Self-diagnostic Error 9: Optional RAM The optional RAM returned an error during the self-diagnostic test. |
| Causes: | • Replace the optional memory board • Controller board defective |
| Error code: | 835 |
| Display: | SYSTEM HALT (*) 835 : FW/PRN MDL |
| Description: | Self-diagnostic error: Centronic device |
| Causes: | [1102] Loopback connector is connected but check results in an error. • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [110C] Loopback connector is connected but check results in an error. • ASIC device error • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [1120] Centronic loopback connector is not connected for detailed self-diagnostic test. • Centronic loopback connector not connected correctly • Centronic loopback connector defective • ASIC device defective Replace the controller board. |
| Error code: | 840 |
| Description: | EEPROM access error During the I/O processing, reading error is occurred. The 3rd reading failure issues this SC code. During the I/O processing, writing error is occurred. |
| Causes: | Defective EEPROM |
| Error code: | 841 |
| Description: | EEPROM read error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | 850 |
| Description: | Net I/F error Duplicate IP addresses. Illegal IP address. Driver unstable and cannot be used on the network |
| Causes: | • IP address setting incorrect • NIB (PHY) board defective • Controller board defective |
| Remedy: | Turn the main switch off and on. |
| Error code: | 851 |
| Description: | IEEE 1394 I/F Error IEEE1394 cannot be used due to a faulty driver setting or poor I/F connection. |
| Causes: | • Faulty PCI connection • IEEE1394 board defective • Controller board defective |
| Error code: | 853 |
| Description: | Wireless LAN Error 1 During machine start-up, the machine can access the board that holds the wireless LAN, but not to the wireless LAN card. |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 854 |
| Description: | Wireless LAN Error 2 During machine operation, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 855 |
| Description: | Wireless LAN error 3 An error was detected on the wireless LAN card. |
| Causes: | • Wireless LAN card defective • Wireless LAN card connection incorrect |
| Error code: | 856 |
| Description: | Wireless LAN error 4. An error was detected on the wireless LAN board. |
| Causes: | • Wireless LAN board defective • PCI connector to MB loose |
| Error code: | 857 |
| Description: | USB I/F Error The USB driver is not stable and caused an error. |
| Causes: | • Poor USB card connection • Replace the controller board |
| Error code: | 860 |
| Description: | HDD startup error at power on HDD is connected but a driver error is detected. -or- The driver does not respond with the status of the HDD within 30 s. |
| Causes: | • HDD is not initialized • Level data corrupted • HDD is defective |
| Error code: | 861 |
| Description: | HDD re-try failure At power on the HDD was detected. Power supply to the HDD was interrupted after the system entered the energy save mode, but after the HDD was awakened from the energy save mode it did not return to the ready status within 30 sec. |
| Causes: | • Harness between HDD and controller board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | 862 |
| Description: | Bad sector number error The number of bad sectors in the HDD (image data area) goes over 101. |
| Causes: | • Defective HDD |
| Remedy: | Format the HDD with SP5832-001. Replace the HDD. |
| Error code: | 863 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | • HDD defective |
| Remedy: | • If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM. • The next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. The HDD will probably require replacement soon. |
| Error code: | 864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | • HDD defective |
| Error code: | 865 |
| Description: | HDD access error HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | • HDD defective |
| Error code: | 866 |
| Description: | SD card error 1: Confirmation error The machine detected an electronic license error in the application on the SD card in the controller slot immediately after the machine was turned on. |
| Causes: | • Program missing from the SD card |
| Error code: | 867 |
| Description: | SD card error 2: SD card removed The SD card in the boot slot when the machine was turned on was removed while the machine was on. |
| Causes: | • Insert the SD card • Turn the machine’s power off/on |
| Error code: | 868 |
| Description: | SD card error 3: SD card access An error occurred while an SD card was used. |
| Causes: | • SD card not inserted correctly • SD card defective • Controller board defective • To reformat the SC card, use SD Formatter Ver 1.1. |
| Error code: | 870 |
| Description: | Address book data error Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Turn the machine power off/on. If this does not solve the problem, do the Procedure below. • HDD defective |
| Remedy: | 1. Do SP5846-50 (UCS Settings – Initialize all Directory Info.) to reset all address book data. 2. After 3 sec. reformat the HDD with SP5821-1. 3. Turn the main power switch off/on. |
| Error code: | 871 |
| Description: | FCU Flash ROM Error The address book written into the flash ROM mounted on the FCU is detected as defective. |
| Causes: | • Flash ROM device defective • Replace flash ROM on the MBU |
| Error code: | 872 |
| Description: | HDD Mail Receive Error At power on the HDD unit was detected as defective. Data can be neither read nor written to the HDD. Note: This problem can occur if the machine is switched off while the HDD is being accessed. |
| Causes: | • Format the HDD with SP5832. • HDD defective, replace HDD (be sure to format the new HDD). |
| Error code: | 873 |
| Description: | HDD mail send data error An error was detected on the HDD immediately after the machine was turned on, or power was turned off while the machine used the HDD. |
| Causes: | • Do SP5832-1 to format the HDD • Replace the HDD |
| Error code: | 880 |
| Description: | File Format Converter (MLB) error A request to access the MLB was not answered within the specified time (60 sec.). |
| Causes: | • File format converter board defective |
| Error code: | 900 |
| Description: | RIP Software |
| Remedy: | 1 Printer POR Turn the printer off and on several times. If Error Code 900 continues to display, go to step 2. 2 System board Turn the machine off and on several times, waiting a few minutes between power on and power off. If Error Code 900 continues to display, go to step 3. 3 Factory defaults Restore factory defaults. See “EP Defaults”. This resets the non-critical areas of the user NVRAM. If Error Code 900 continues to display, go to step 4. 4 Sub error codes With Error Code 900 displayed, press and 2. Record the complete list of Sub Error Codes on the display, then call your next level of support or call Toshba. |
| Error code: | 901 |
| Display: | Power OFF/ON 901:Error |
| Description: | Engine flash error |
| Causes: | Indicates that the flash which the system board code is programmed into is bad. Replace the system board. |
| Remedy: | Replace the system board. |
| Error code: | 902 |
| Display: | Power OFF/ON 902:Error |
| Description: | Engine software error |
| Causes: | These errors indicate an unrecoverable system software error. |
| Remedy: | Replace the system board. |
| Error code: | 920 |
| Display: | Power Off/on 920: Error |
| Description: | Fuser Error |
| Causes: | • Software defective • Turn the machine power off/on, or change the controller firmware • Insufficient memory |
| Remedy: | Indicates that the fuser is below temperature when printing. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 921 |
| Display: | Power Off/on 921: Error |
| Description: | Fuser Error |
| Causes: | • The font is not on the SD card |
| Remedy: | Indicates that the fuser is below standby temperature when the printer is idle. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 925 |
| Display: | Power Off/on 925: Error |
| Description: | Fuser Error |
| Causes: | Defective HDD. Hard disk data inconsistencies due to power interruption during writing to the hard disk. Defective software. |
| Remedy: | Wrong fuser lamp installed. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 990 |
| Display: | Inspection is required. 990 : Error |
| Description: | <device> |
| Causes: | • Firmware defective: re-boot • Update firmware |
| Remedy: | Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 991 |
| Description: | <device> Card |
| Causes: | Software defective, re-boot |
| Remedy: | The specified device has detected an equipment check in its system card. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 992 |
| Description: | Temperature/Humidity Sensor Error |
| Causes: | • Turn the main power switch off/on. • Go into the SP mode. Do SP7901 to display details about SC992 (software file name, line number, and variable), and inform your supervisor of the results. |
| Remedy: | 1 Is connector CN18 on the CK1 daughter card board connected properly? Go to step 2. Plug the connector in securely. 2 Replace the temperature and humidity sensor (a component of the paper feed gear). Did this fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 995 |
| Description: | Finisher Main Feed Motor abnormal |
| Causes: | -01 D • Defective BCU • NVRAM Replacement error • Install the previous NVRAM • Input the serial number with SP5-811-004, and turn the main power switch off and on. -02 D • Defective NVRAM • Defective controller Perform SP5-825 to download the appropriate data to the NVRAM, and then turn the main power switch off and then back on. -03 D The serial number cannot be identified due to a mistake during controller replacement or mechanical failure. Replace the controller with the correct type. -04 D - Place all parts in the initial state, and then replace the parts according to the procedures described in the manuals. |
| Remedy: | 1 Is there jammed paper or other obstructions in the paper path? Clear the paper path. Go to step 2. 2 Check to ensure the connector PJ6 on the finisher control board and the feed motor assembly cable are properly connected. Are the cables properly connected? Go to step 3. Properly connect the cables. 3 Make sure the finisher set switch is activated. Measure for +24 V dc (–10%) between pins 7 and 8 and +5 V dc (–10%) between pins 7 and 6 on the feed motor assembly cable connector CN1. Is either voltage missing? Go to step 4. Go to step 5. 4 Disconnect the feed motor assembly cable and PJ6 on the finisher control board. Measure continuity on the cable for all positions. Is there continuity? Go to step 6. Replace the cable. 5 Replace the feed motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 6 Measure for +24 V dc between pins 1 and 2 on connector PJ3 on the finisher control board. Measure for +5 V dc between pins 1 and 3 on PJ2 on the finisher control board. Is either voltage missing? Replace the power supply. Replace the finisher control board. |
| Error code: | 997 |
| Description: | Finisher Tractor Motor Error |
| Causes: | • Software bug • A RAM or DIMM option required for the application is not installed or not installed correctly. |
| Remedy: | 1 Are there obstructions or foreign objects in the accumulator or face down paper path? Remove the objects or obstructions. Go to step 2. 2 Are the connectors CN3 at the tractor motor and PJ4 on the finisher control board securely connected? Go to step 3. Securely connect the connectors. 3 Make sure the finisher set switch is activated. Measure +24 V dc between pin 1 of tractor motor connector CN3 and frame ground. Is +24 V dc (–10%)? Go to step 4. Go to step 5. 4 Replace the tractor motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 5 Disconnect CN3 and PJ4 on the finisher control board and perform a continuity check on all positions. Is there continuity on all positions? Go to step 6. Replace the cable. 6 Check for +24 V dc between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Replace the finisher control board. Replace the power supply. |
| Error code: | 998 |
| Description: | Tray Elevator Motor Error |
| Causes: | • Software bug • A RAM or DIMM option needed for the application not installed, or not installed correctly • Controller board defective |
| Remedy: | 1 Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Go to step 2. Properly connect the connectors. 2 Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (–10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Replace the tray elevator motor. Go to step 3. 3 Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Go to step 4. Replace the cable. 4 Measure for +24 V dc (–10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Replace the finisher control board. Replace the finisher power supply. |
| Error code: | 999 |
| Display: | Service call 999: Error |
| Description: | Stapler Motor Error |
| Causes: | • Color registration (MUSIC) failure |
| Remedy: | 1 Are staples jammed in the stapler? Go to step 2. Go to step 3. 2 Clear the staple jam and run the staple test in diagnostic mode or run a staple job. Does the problem reoccur? Replace the staple cartridge and to go step 4. Problem solved. 3 Are the connectors CN5 on the stapler and PJ1 on the finisher control board securely connected? Go to step 5. Securely connect the connectors. 4 Did replacement of the stapler cartridge resolve the problem? Problem resolved. Replace the stapler. 5 Make sure the finisher set switch is activated. Measure for 5 V dc between pins 11 and 12 on stapler connector CN5. Is 5 V dc present? Replace the stapler. Replace the finisher control board. 6 Did replacement of the finisher control board correct the problem? Problem solved. Go to step 7. 7 Is there continuity on the stapler to finisher control board cable? Replace the power supply. Replace the cable. |
Парткод
Название
RICOH TYPE 3800E Бункер для отработанного тонера
RICOH TYPE K Скрепки с картриджем
RICOH TYPE K Скрепки (3 упаковки)
RICOH TYPE P Масляный блок
RICOH TYPE P2 Тонер-картридж черный
RICOH TYPE P2 Тонер-картридж желтый
RICOH TYPE P2 Тонер-картридж пурпурный
RICOH TYPE P2 Тонер-картридж голубой
RICOH Блок проявки черный
RICOH Блок проявки голубой
RICOH Блок проявки пурпурный
RICOH Блок проявки желтый
RICOH Фотопроводниковый блок
