Ricoh MP2001
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Коды ошибок
101
101-01
101-02
102
120
121
141
142
144
161-01
161-02
165
195
202
203
204
220
230
231
240
270
302
320
321
322
350
351
353
354
355
389
390
391
392
440
460
490
501
502
503
503-01-11
503-02-12
504
504-01-11
504-02-12
508
520
521
521-01-11
530
531
532
541
542
542-01
542-03
543
544
545
547
547-01
547-02
547-03
551
552
552-01
552-03
553
554
555
557
559
590
591
620
621
622
632
634
635
669
681
687
692
694
701-03
701-08
702-01
702-02
702-03
760
901
903
928
929
981
982
995
Описание
| Error code: | 101 |
| Description: | Replace Maintenance Kit The Printer detected an error condition that indicates the parts listed below need to be replaced. This will ensure the rated engine life of 600,000 prints is achievable. |
| Causes: | • Long-Life Maintenance Kit, 650-4360-00 |
| Remedy: | 1 Follow the procedure starting and replace all concerned parts. Have all parts outlined in the procedure been replaced? Go to the Hidden Service menu on the Control Panel and Reset the Maintenance Kit Life count. Replace all concerned parts. |
| Error code: | 101-01 |
| Description: | Exposure Lamp Error (D158/D159) The standard white level was not detected properly when scanning the white plate. |
| Causes: | • Exposure lamp • Exposure lamp stabilizer • Exposure lamp connector • Dirty scanner mirror or scanner mirror out of position • SBU board • SBU connector • Lens block out of position |
| Remedy: | 1. Perform the following operations. • Reconnect the harness of the CIS. • Reattach or clean the CIS. • Reattach or clean the white plate. 2. Replace the following parts. • Replace the CIS. • Replace the MPU. • Replace the harness of the CIS. |
| Error code: | 101-02 |
| Description: | Exposure Lamp Error (LED light adjustment) (D158/D159) LED error flag is on |
| Causes: | • Defective LED • Defective LED driver • Defective harness |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reconnect the following connectors: • SBU - MPU harness • SBU - LEDB harness (FFC) 2. Check the white reference seal that attached back of sheet-through exposure glass. Replace the sheet-through exposure glass, if dirty or damaged. 3. Replace the Scanner Carriage. 4. Replace the LEDB. 5. Replace the SBU. 6. Replace the MPU. 7. Replace the following harnesses: • SBU - MPU harness • SBU - LEDB harness (FFC) |
| Error code: | 102 |
| Display: | Service Call 102: Error |
| Description: | Environmental Sensor Failure An error was detected in the Environmental Sensor circuitry. |
| Causes: | • Temp/Humidity Sensor, PL9.1.20 • TMP Harness, PL10.1.4 |
| Remedy: | 1 Test the Temperature/Humidity Sensor. Run the Service Diagnostics Temperature/ Humidity Sensor test. Does the sensor function correctly? Go to Step 2. Replace the Temp/ Hum Sensor. 2 Check the Humidity signal. Disconnect P/J231. Is the voltage across P/J231-2 <=> P/J231-3 less than +3 V and above +0.5 V. Go to Step 4. Go to Step 3. 3 Check the Temperature signal. Disconnect P/J231. Is the voltage across P/J231-4 <=> P/J231-3 greater than +2.5 V? Go to Step 4. Replace the Engine Control Board. 4 Check for +5 V to the Temperature/ Humidity Sensor. Disconnect P/J231. Is there +5 V across P/J231-1 <=> P/J231-3? Replace the Temp/ Hum Sensor. Replace the Engine Control Board. |
| Error code: | 120 |
| Display: | Service Call 120: Error |
| Description: | Fuser Error |
| Causes: | 1) Is fan in PU unit operating? 2) Error reoccurs after replacing fan motor. |
| Remedy: | Wrong fuser lamp - hot roll - replace the fuser assembly. See “Fuser assembly” |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 141 |
| Display: | SVC 141 ERROR |
| Description: | Motor |
| Causes: | • SBU to IPU harnesses defective • BCU to IPU harnesses defective • SBU defective • IPU defective • BCU defective |
| Remedy: | DC pick motor excessive PWM - staging motor - replace the “Staging motor”. If this does not fix the problem, replace the “System board” |
| Error code: | 142 |
| Display: | Contact the Service center. 142: Error |
| Description: | Motor |
| Causes: | • Standard white plate defective, dirty • Moisture inside the scanner unit • SBU to IPU harnesses defective • BCU to IPU harnesses defective • SBU defective • IPU defective • BCU defective |
| Remedy: | DC pick motor, over speed - staging motor - replace the “Staging motor”. If this does not fix the problem, replace the “System board”. |
| Error code: | 144 |
| Display: | ERROR 144 CARTRIDGE SET ! |
| Description: | Motor |
| Causes: | • SBU defective • BCU defective • Harness between SBU and IPU defective |
| Remedy: | DC motor accel stall - autocompensator motor - replace the “Autocompensator pick assembly” on page 4-24. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 161-01 |
| Display: | **** ERROR 161 **** NCU EXCHANGE |
| Description: | The error result of self-diagnostic by the ASIC on the BICU is detected. |
| Causes: | • Defective BICU • Defective connection between BICU and SBU |
| Remedy: | 1. Check the connection between IPU and SBU. 2. Replace the IPU. |
| Error code: | 161-02 |
| Description: | Detected an error during an access to the Ri. |
| Causes: | • Defective BICU board |
| Remedy: | Replace the IPU board. |
| Error code: | 165 |
| Description: | Out of Paper; Load Tray 1 (MPT) with [size] [type] The Tray 1 (MPT) No Paper Sensor indicates Tray 1 (MPT) is empty. |
| Causes: | • No Paper Sensor, PL5.3.14 • No Paper Sensor Actuator, PL5.3.15 • FRONT/DUP Harness, PL5.3.28 |
| Remedy: | 1 Fill Tray 1 (MPT) with paper. Does the error persist? Go to Step 2. Complete. 2 Check the following for evidence of fault or damage: • Tray 1 (MPT) No Paper Sensor, PL5.3.14 • Sensor Actuator, PL5.3.15 Is there any damage? Replace any damaged parts. Go to Step 3. 3 Test the Tray 1 (MPT) No Paper Sensor. Run the Service Diagnostics Tray 1 (MPT) No Paper Sensor test. Does the sensor function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check the Tray 1 (MPT) No Paper Sensor signal. Is there +3.3 V across P/J135-1 <=> P/J135-2? Replace the sensor. Go to Step 5. 5 Check all pins on the FRONT/DUP Harness PL5.3.28 for continuity. 1. Disconnect P/J13 and P/J135. 2. Check continuity between J13 <=> J134. Replace the Engine Control Board. Replace the FRONT/DUP Harness. |
| Error code: | 195 |
| Description: | Serial Number Error |
| Causes: | The serial number stored in the memory (EGB) is not correct. |
| Remedy: | EEPROM defective EGB replaced without original EEPROM |
| Error code: | 202 |
| Display: | ERROR 202 PARAMETER |
| Description: | Polygon motor error 1: ON timeout |
| Causes: | The polygon mirror motor does not reach the targeted operating speed within 5 sec. after turning on or changing speed. |
| Error code: | 203 |
| Display: | Power OFF/ON 203:Error ssssssssssssssss |
| Description: | Polygon motor error 2: OFF timeout |
| Causes: | The polygon mirror motor does not leave the READY status within 3 sec. after the polygon motor switched off. |
| Error code: | 204 |
| Display: | Power OFF/ON 204:Error |
| Description: | Polygon motor error 3: XSCRDY signal error |
| Causes: | The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing. |
| Remedy: | • Polygon motor/driver board harness loose or disconnected • Polygon motor/driver board defective • Laser optics unit defective • IPU (EGB) defective 1. Replace the interface harness of the laser optics unit. 2. Replace the laser optics unit. 3. Replace the EGB (Engine Board). |
| Error code: | 220 |
| Display: | Service Call 220: Error |
| Description: | Laser Synchronizing Detection Error: [K]/[Y] |
| Causes: | The laser synchronizing detection signal for LDB [K]/[Y] is not output after the LDB unit has turned on while the polygon motor is rotating normally. |
| Error code: | 230 |
| Display: | Service Call 230: Error |
| Description: | Paper Jam Clear Paper Path Leave Job in Finisher area 5 |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | Primary: Paper has most likely jammed in the duplex option. Remove the duplex tray to access the jam. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “230 Paper Jam” on page 2-74. |
| Error code: | 231 |
| Display: | Service Call 231: Error |
| Description: | FGATE OFF error: Bk • The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K]. • The PFGATE ON signal still asserts when the next job starts. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 240 |
| Display: | Service call 240: Error |
| Description: | LD error |
| Causes: | The IPU (EGB) detects a problem at the LD unit. |
| Remedy: | • Worn-out LD • Disconnected or broken harness of the LD. 1. Replace the laser optics unit. |
| Error code: | 270 |
| Description: | GAVD communication error On startup, Read/Write performed for the same register does not match. |
| Causes: | Defective GAVD. Defective eSOC. Defective BCU. Defective harness. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics-housing unit. • Replace the BCU. |
| Error code: | 302 |
| Description: | Copy cartridge (drum unit) must be replaced |
| Causes: | • Disconnected or broken high voltage cable • Defective or not installed PCU • Defective high voltage power supply |
| Remedy: | 1. Check or replace the connectors. 2. Replace the PCU for the affected colour. 3. Replace the high voltage power supply. |
| Error code: | 320 |
| Display: | Reset fuser 320: Fuser error |
| Description: | Same unit not detected upon power ON or opening cover. |
| Causes: | 1) Is error message displayed? 2) Is fuser unit set properly? 3) Does error reoccur? |
| Remedy: | Check if fuser is set properly. Reset fuser and turn ON power again. Replace fuser unit assembly. |
| Error code: | 321 |
| Display: | Turn power OFF and wait 321: MOTOR OVERHEAT |
| Description: | Printer cannot be used temporarily due to motor overheat. |
| Remedy: | Turn ON power after a while. |
| Error code: | 322 |
| Description: | Synchronization error The synchronization signal was not issued within 500 ms after the LD fired while the polygon motor was turning at the prescribed number of revolutions. |
| Causes: | • Laser synchronization board connectors or harness loose, disconnected, or damaged • Laser synchronization board defective or out of position • LD drive board defective |
| Remedy: | 1. Check the harness connection of the development HVPS. 2. Replace the development HVPS. 3. Replace the development unit. |
| Error code: | 350 |
| Description: | ID sensor error 1 One of the following ID sensor output voltages was detected twice consecutively when checking the ID sensor pattern. Vsp greater than or equals 2.5V Vsg less than 2.5 Vsp = 0V Vsg = 0 |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Error code: | 351 |
| Description: | ID sensor error 2 The ID sensor output voltage is 5.0V and the PWM signal input to the ID sensor is 0 when checking the ID sensor pattern |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Error code: | 353 |
| Description: | ID sensor error 4 One of the following ID sensor output voltages is detected at ID sensor initialization. Vsg less than 4.0V when the maximum PWM input (255) is applied to the ID sensor. Vsg greater than or equal to 4.0V when the minimum PWM input (0) is applied to the ID sensor. |
| Causes: | • ID sensor defective • ID sensor harness disconnected • ID sensor connector defective • IOB defective • ID sensor pattern not written correctly • Incorrect image density • Charge power pack defective • ID sensor dirty |
| Remedy: | 1. Shake the toner bottle five or six times. 2. Check if the toner supply tube to sub-hopper unit is bent. 3. Check and reinstall the toner bottle. 4. Replace the toner bottle. |
| Error code: | 354 |
| Display: | Set new fuser 354: Fuser life |
| Description: | Fuser life (occurs when fuser life continuation is OFF). |
| Causes: | Right after replacing fuser? |
| Remedy: | Check fuser life. Replace fuser. |
| Error code: | 355 |
| Display: | Set new belt 355: Belt life |
| Description: | Belt life notified (alarm). Print N-count by opening and closing cover. |
| Causes: | Right after replacing belt? |
| Remedy: | Check belt life. Replace belt. |
| Error code: | 389 |
| Display: | Open top cover 389: Paper jam |
| Description: | Jam generated in paper path. |
| Causes: | Open front cover and check jammed paper. |
| Remedy: | Remove jammed paper. |
| Error code: | 390 |
| Display: | Check MP tray 390: Paper jam |
| Description: | Paper jam during paper feed from MT. |
| Causes: | Check for miss-fed paper around MT cassette. |
| Remedy: | Remove miss-fed paper and close cover. Check/replace MT. |
| Error code: | 391 |
| Description: | TD sensor error: Auto adjust error During automatic adjustment of the TD sensor, output voltage was less than 1.8V, or more than 4.8V during TD sensor initial setting |
| Causes: | • TD sensor connector or harness loose, broken, defective • TD sensor defective • IOB defective • Toner supply defective (confirm that the toner seal strip has been removed from toner cartridge) |
| Remedy: | 1. Check the harness or harness connection. 2. Clean the surface of the quenching lamp glass. |
| Error code: | 392 |
| Description: | Development Bias Error The development bias feedback voltage was less than 0.3 V for longer than 200 ms while the PWM duty value was more than 5% (indicating a development bias leak). |
| Causes: | • Bias terminal damaged • High voltage cable damaged, defective • CGB power pack defective |
| Error code: | 440 |
| Description: | Transfer Output Error. A high voltage feedback voltage of less than 0.5 V was detected for 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 460 |
| Description: | DC Separation Corona Output Error A dc separation feedback voltage of less than 0.5 V was detected after more than 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 490 |
| Display: | Set 490: No paper in MP tray (* stands for A4 B4, etc.) |
| Description: | ITB (Image Transfer Belt) Unit Set Error |
| Causes: | The TM sensor does not detect the reflection from the ITB. |
| Remedy: | • No ITB unit in the machine • Dirty TM sensor 1. Check the installation of the ITB unit. 2. Clean the TM sensor.S |
| Error code: | 501 |
| Display: | Service Call 501: Error |
| Description: | Tray 1 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 502 |
| Display: | Service Call 502: Error |
| Description: | Tray 2 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 503 |
| Display: | Service Call 503: Error |
| Description: | Tray 3 must be rebuilt |
| Causes: | (A model other than D581) Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. (D581) Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 503-01-11 |
| Description: | Paper bank 1 error (Paper Feed Unit or LCT) (Paper lift error) (D158/D159) The paper lift sensor fails to activate after the tray lift motor has been on for 18 seconds |
| Causes: | • Paper lift sensor • Tray lift motor • Poor tray lift motor connection • Broken harness • Defective bank controller board |
| Error code: | 503-02-12 |
| Description: | Paper bank 1 error (Paper Feed Unit or LCT) (Upper limit error) (D158/D159) The paper lift sensor fails to activate three times continuously right after the tray lift motor has been turned on. |
| Causes: | • Paper lift sensor • Broken harness • Defective bank controller board |
| Error code: | 504 |
| Description: | Tray 4 must be rebuilt |
| Causes: | The 2nd tray of D580, 1st tray of D580 when D579 and D580 are attached, the bottom D579 when two units of D579 are attached, or D631 when D581 and D631 are attached. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection D581 when D579 and D581 are attached.Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 504-01-11 |
| Description: | Paper bank 2 error (Paper Feed Unit or LCT) (Paper lift error) (D158/D159) The paper lift sensor fails to activate after the tray lift motor has been on for 18 seconds. |
| Causes: | • Paper lift sensor • Tray lift motor • Broken harness • Defective bank controller boardnds. |
| Error code: | 504-02-12 |
| Description: | Paper bank 2 error (Paper Feed Unit or LCT) (Upper limit error) (D158/D159) The paper lift sensor fails to activate right after the tray lift motor has been turned on. |
| Causes: | • Paper lift sensor • Broken harness • Defective bank controller board |
| Error code: | 508 |
| Description: | Replace black developer |
| Causes: | • HP sensors on the left and right side loose, disconnected, defective • Cutter motor harness damaged, defective • HP sensors defective • Cutter motor defective Note: Paper can be fed from the bypass table if the roll feeder or paper cassette is not operationg. |
| Error code: | 520 |
| Description: | Replace optics filter |
| Causes: | • Physical obstruction blocking motor • Motor harness damaged, defective • Motor defective |
| Error code: | 521 |
| Description: | Replace particle filter |
| Causes: | • Physical obstruction blocking motor • Motor harness damaged, defective • Motor defective |
| Error code: | 521-01-11 |
| Description: | Bank transport motor error (D158/D159) An error code is issued from the paper bank unit. |
| Causes: | • Defective bank transport motor • Loose connection • Disconnected or broken harness • Defective bank controller board |
| Error code: | 530 |
| Description: | LSU Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the LSU fan motor. |
| Error code: | 531 |
| Description: | Fusing Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the fusing fan motor. |
| Error code: | 532 |
| Description: | IH coil fan error The machine does not detect the fan motor lock signal for 2 seconds while the IH coil fan turns on. |
| Causes: | • Disconnected harness • Overload on the IH coil fan motor • Defective IH coil fan motor • Defective IOB |
| Remedy: | 1. Check or replace the harness. 2. Replace the IH coil fan. 3. Replace the IOB. |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542-01 |
| Description: | Fusing reload failed (center) (D158/D159) The fusing temperature rises less than 4 degrees in 2 seconds, and this continues 5 times consecutively. |
| Causes: | • Fusing thermistor defective or out of position • Power supply board |
| Remedy: | • Replace the thermistor (center). • Clear this SC by executing SP5-810-001. |
| Error code: | 542-03 |
| Description: | Fusing lamp (Center) thermopile not reloaded 2 The heater (Center) thermistor does not reach the reload temperature 44 seconds after the start of motor rotation. |
| Causes: | • Stained thermopile lens • Deformed or floating thermistor • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clear the SP: fusing SC. • Clean the thermopile lens. • Replace the thermopile. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 545 |
| Description: | Heating Lamp Full-Power Error |
| Causes: | The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. |
| Remedy: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 547 |
| Description: | Zero Cross Error |
| Causes: | The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door. |
| Remedy: | • Defective fusing lamp relay 1. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 547-01 |
| Description: | Zero-crossing error (adhered relay contact) When the fusing relay is in an OFF state, a "zero-crossing interrupt request" occurs in 50 ms. |
| Causes: | Damaged fusing relay (adhered contact) |
| Remedy: | • Turn the main power OFF and then ON. • Replace the harness. • Replace the PC board. • Replace the PSU. |
| Error code: | 547-02 |
| Description: | Zero-crossing error (bad relay contact) If a "zero-crossing interrupt request" does not occur when the fusing relay is in an ON state, an error results. |
| Causes: | - Damaged fusing relay (open contact) - Failed fusing relay drive circuit - PSU fuse (24VS) blown |
| Remedy: | • Turn the main power OFF and then ON. • Replace the harness. • Replace the Engine Board. • Replace the PSU. • Replace the fuse. |
| Error code: | 547-03 |
| Description: | Zero-crossing error (low frequency error) The number of zero-crossing interrupts does not reach a certain value in 500 ms. |
| Causes: | The frequency of the commercial power supply line is unstable. |
| Remedy: | • Turn the main power OFF and then ON. • Check the commercial power supply line. • Replace the harness. • Replace the Engine Board. • Replace the PSU. |
| Error code: | 551 |
| Description: | Pressure roller center thermistor error 1. During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the pressure roller center thermistor measured a value higher than 3.3V 10 consecutive times at 600 ms intervals. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 552 |
| Description: | Fusing sleeve belt warm-up error 2 The fusing sleeve belt temperature does not reach 81C for 6 seconds after the inverter turned on.) |
| Causes: | Dirty thermopile lenses. Deformed thermistor. |
| Error code: | 552-01 |
| Description: | Fusing reload temperature error 1: End thermistor The end thermistor (contact type) could not detect: • 100°C 25 seconds after the start of the warm-up cycle. • A change in temperature more than 16 degrees for 5 seconds. • The reload temperature with 56 seconds after the start of the fusing temperature control cycle. |
| Causes: | • Fusing lamp disconnected • Thermistor connector loose, broken, defective • Thermistor out of position, installed incorrectly • Thermostat open |
| Remedy: | • Replace the thermistor (end). • Clear this SC by executing SP5-810-001. |
| Error code: | 552-03 |
| Description: | Fusing (End) thermistor not reloaded 2 The heating (End) thermistor does not reach 80 deg C 7.7 seconds after the start of heat control (during normal startup control) |
| Causes: | • Stained thermopile lens • Deformed or floating thermistor • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clear the SP: fusing SC. • Replace the Fusing Unit. |
| Error code: | 553 |
| Description: | Pressure roller center thermistor error 2 During the hot roller temperature control sequence, the pressure roller center thermistor measures a value lower than 0.2V. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 554 |
| Description: | Fusing sleeve belt overheat: End (hardware error) The fusing sleeve belt thermistor detects 250°C or more. |
| Causes: | Defective PSU. Defective BCU. Defective AC control board. Defective IOB. Defective fusing control system. |
| Remedy: | • Replace the PSU. • Replace the BCU. • Replace the AC controller board. • Replace the IOB. • Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. Important: The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically. • After replacing fusing unit, to set SP5-810-2 is necessary to reset this SC. |
| Error code: | 555 |
| Description: | Fusing Heater error: End The fusing heater keeps full power for 9 seconds or more. |
| Causes: | Defective thermistors. Broken heater cables. |
| Error code: | 557 |
| Description: | Zero Cross Frequency Error |
| Causes: | The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. |
| Remedy: | • Defective fusing lamp relay • Unstable input power source 1. Check the power supply source. 2. Replace the fusing unit. 3. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 559 |
| Description: | Consecutive Fusing Jam |
| Causes: | The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Engine Maintenance" (default "OFF"). |
| Remedy: | • Defective fusing unit • Defective fusing control 1. Clear this SC to send a command after a jam removal. 2. Turn off this function after a jam removal. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 590 |
| Description: | Toner collection motor error The toner collection motor sensor output does not change for 3 seconds while the toner collection motor is on. |
| Causes: | • Motor lock due to obstruction • Motor driver board defective • Motor connection loose, defective • Toner collection motor sensor disconnected, sensor defective • Rotational transmission shaft (o6 x 30) missing |
| Error code: | 591 |
| Description: | NC sensor broken: End The sensor detects -17°C or less for 6 seconds. |
| Causes: | Broken cables of thermopile. Broken cables of thermistor. Loose connection. |
| Error code: | 620 |
| Display: | ERROR 620 POSITIVE P.NotEnough |
| Description: | Communication timeout error between BICU and finisher The BICU did receive a response within 100 ms after 3 attempts after sending data to the finisher. |
| Causes: | • Serial line connecting BICU and finisher unstable • External noise • BICU board and finisher main board connection defective or loose • Finisher main board defective • BICU board defective |
| Remedy: | 1. Check or replace the cable between IPU and ADF. 2. Replace the ADF. 3. Replace the IPU. |
| Error code: | 621 |
| Display: | ERROR 621 POSITIVE P.OVER |
| Description: | Finisher/Mail box communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The finisher`s control board is faulty. Defective BCU/IOB. The finisher`s connection is faulty. Reconnect the finisher/mail box cables. |
| Remedy: | • Reconnect the finisher/mail box cables. • Replace the BCU. • Replace the finisher/mail box. • Turn the main power switch off and on. |
| Error code: | 622 |
| Description: | Paper Bank communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The paper bank`s control board is faulty. Defective BCU/IOB. The paper bank`s connection is faulty. |
| Remedy: | • Reconnect the paper bank cables. • Replace the BCU. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 632 |
| Description: | Key/card counter device error 1 After 1 data frame is sent to the device, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • Serial line from the device to the main machine is unstable, disconnected, or defective |
| Error code: | 634 |
| Description: | Key/card counter device error 3 The backup battery of the counter device RAM is low. |
| Causes: | • RAM backup battery exhausted • Counter device defective |
| Error code: | 635 |
| Description: | Key/card counter device error 4. After installation of the device a message alerts user to a battery voltage abnormal error. |
| Causes: | • Device control board defective • Device control board backup battery defective |
| Error code: | 669 |
| Description: | EEPROM Error |
| Causes: | An unexpected value exists in the initialization flag of the EEPROM |
| Remedy: | • EEPROM not initialized • Defective EEPROM |
| Error code: | 681 |
| Description: | Toner bottle ID: Communication error -01 D Device ID is not identified: K -02 D Device ID is not identified: M -03 D Device ID is not identified: C -04 D Device ID is not identified: Y -06 D Channel error: K -07 D Channel error: M -08 D Channel error: C -09 D Channel error: Y -11 D Device error: K -12 D Device error: M -13 D Device error: C -14 D Device error: Y -16 D Communication interruption (an error during communication): K -17 D Communication interruption (an error during communication): M -18 D Communication interruption (an error during communication): C -19 D Communication interruption (an error during communication): Y -21 D Communication time-out: K -22 D Communication time-out: M -23 D Communication time-out: C -24 D Communication time-out: Y -26 D Device operation suspended (logically suspended): K -27 D Device operation suspended (logically suspended): M -28 D Device operation suspended (logically suspended): C -29 D Device operation suspended (logically suspended): Y -31 D The requested buffer is full: K -32 D The requested buffer is full: M -33 D The requested buffer is full: C -34 D The requested buffer is full: Y -36 D No error code: K -37 D No error code: M -38 D No error code: C -39 D No error code: Y |
| Causes: | Communication error occurs when the toner bottle ID starts to communicate with the toner bottle ID receptor. Retry of toner bottle ID communication fails three times after the machine has detected the toner bottle ID communication error. • 01-04 Damaged memory chip data • 06-09 Disconnected interface • 11-14 No memory chip on the toner cartridge • 16-9, 21-24, 26-39 Caused by noise • 31-34, 36-39 Software problem • Replace the toner bottle detection board. • Replace the toner cartridge. • Turn the main power switch off and on. |
| Error code: | 687 |
| Description: | Memory address command error |
| Causes: | • Among the I/F commands with the controller, the image transfer available report (for each command) cannot be received. • The image data cannot be prepared at the controller due to a problem. • Communication error • An error has occurred inside the controller. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 692 |
| Description: | GAVD block 12C bus error The I2C bus of the BICU is defective |
| Causes: | • Replace BICU |
| Error code: | 694 |
| Description: | Controller board communication abnormal Communication error between the scanner part of the controller board and BICU. |
| Causes: | • The connector is abnormal between the controller board and the BICU board. |
| Error code: | 701-03 |
| Description: | Scanner feeding error 2: Paper feed motor error The error flag of the paper feed motor driver IC is asserted when the jam error is issued. |
| Causes: | Pick-up motor driver detected an error. |
| Error code: | 701-08 |
| Description: | Paper exit motor driver error (ARDF) (D158/D159 )Error signal from the motor driver |
| Causes: | • Loose connection • Defective encoder • Motor overload • Worn-out motor |
| Error code: | 702-01 |
| Description: | Protected element block error 1 (ARDF) (D158/D159) Protected element block is detected. |
| Causes: | • Defective motor • Defective solenoid • Harness shorted |
| Remedy: | • Check that the board, relay, and motor/solenoid/clutch connectors for the motor, solenoid, and clutch are connected properly (no disconnection or looseness). Reconnect any connector that is disconnected or loose. • Check the harness from the board to the motor/solenoid/clutch. Replace the harness if it is disconnected or damaged. • Check that the motor/solenoid/clutch runs (output check), is not overloaded, and is properly driven. Replace the motor/solenoid/clutch if there are any abnormalities. • Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | 702-02 |
| Description: | Protected element block error 2 (ARDF) (D158/D159) Protected element block is detected. |
| Causes: | • Defective motor • Defective solenoid • Harness shorted |
| Remedy: | • Check that the board, relay, and solenoid connectors are connected securely (no disconnection or looseness). Reconnect any connector that is disconnected or loose. • Check the harness from the board to the solenoid. Replace the harness if it is disconnected or damaged. • Check that the solenoid runs (output check). Replace the solenoid if there are any abnormalities. • Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | 702-03 |
| Description: | Protected element block error 3 (ARDF) (D158/D159) Protected element block is detected. |
| Causes: | • Defective motor • Defective solenoid • Harness shorted |
| Remedy: | • Check that the board, relay, and solenoid connectors for Original Set Sensor are connected securely. Reconnect any connector that is disconnected or loose. • Check the harness for the Original Set Sensor from the board to the sensor. Replace the harness if it is disconnected, or damaged. • Check if the Original Set Sensor turns OFF/ON (INPUT Check). Replace the part if there are any defects. • Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | 760 |
| Description: | Finisher punch motor error The punch HP sensor is not activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Punch HP sensor disconnected, defective • Punch motor disconnected or defective • Punch motor overload due to obstruction |
| Remedy: | 1. Check the connections and cables for the punch motor and HP sensor. 2. Check for blockages in the punch motor mechanism. 3. Replace the punch HP sensor and/or punch motor 4. Replace the finisher main board. |
| Error code: | 901 |
| Display: | Power OFF/ON 901:Error |
| Description: | Engine flash error |
| Causes: | Indicates that the flash which the system board code is programmed into is bad. Replace the system board. |
| Remedy: | Replace the system board. |
| Error code: | 903 |
| Display: | Power OFF/ON 903:Error |
| Description: | Paperport link driver error |
| Causes: | These errors indicate an unrecoverable system software error. |
| Remedy: | Replace the system board. |
| Error code: | 928 |
| Display: | Power Off/on 928: Error |
| Description: | Failure in the Fuser Motor The Fuser Motor has stopped rotating. Applicable Status Code: Code 928: The Fuser Motor has failed. |
| Causes: | • Fuser Motor, PL2.1.9 • Motor Driver Board, PL2.1.10 • Engine Control Board, PL1.1.4 |
| Remedy: | 1 Test the Fuser Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Fuser Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Fuser Motor. Is the +24 V across DCHEAT- 3 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is the +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is the +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 929 |
| Display: | Power Off/on 929: Error |
| Description: | Failure in the Waste Toner Motor The Waste Toner Motor has stopped rotating. Applicable Status Code: Code 929: The Waste Toner Motor has failed. |
| Causes: | • Waste Toner Motor, PL7.1.3 • Motor Driver Board, PL2.1.10 • Engine Control Boar d, PL1.1.4 |
| Remedy: | 1 Test the Waste Toner Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Waste Toner Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Waste Toner Motor. Is the +24 V across WTDC- 3 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is the +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is the +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 981 |
| Display: | Service call 981: Error |
| Description: | <device> |
| Causes: | • Defective NVRAM • Loose connection between the BICU and the NVRAM • Incorrect installation of the NVRAM • Defective BICU |
| Remedy: | The engine protocol violation detected by the specified device. |
| Error code: | 982 |
| Display: | Service call 982: Error |
| Description: | <device> Comm |
| Causes: | • Localization setting not specified (The main power switch is turned on for the first time after the NVRAM is replaced.) • Incorrect localization setting • Defective NVRAM |
| Remedy: | Communications error detected by the specified device. |
| Error code: | 995 |
| Description: | Finisher Main Feed Motor abnormal |
| Causes: | -01 D • Defective BCU • NVRAM Replacement error • Install the previous NVRAM • Input the serial number with SP5-811-004, and turn the main power switch off and on. -02 D • Defective NVRAM • Defective controller Perform SP5-825 to download the appropriate data to the NVRAM, and then turn the main power switch off and then back on. -03 D The serial number cannot be identified due to a mistake during controller replacement or mechanical failure. Replace the controller with the correct type. -04 D - Place all parts in the initial state, and then replace the parts according to the procedures described in the manuals. |
| Remedy: | 1 Is there jammed paper or other obstructions in the paper path? Clear the paper path. Go to step 2. 2 Check to ensure the connector PJ6 on the finisher control board and the feed motor assembly cable are properly connected. Are the cables properly connected? Go to step 3. Properly connect the cables. 3 Make sure the finisher set switch is activated. Measure for +24 V dc (–10%) between pins 7 and 8 and +5 V dc (–10%) between pins 7 and 6 on the feed motor assembly cable connector CN1. Is either voltage missing? Go to step 4. Go to step 5. 4 Disconnect the feed motor assembly cable and PJ6 on the finisher control board. Measure continuity on the cable for all positions. Is there continuity? Go to step 6. Replace the cable. 5 Replace the feed motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 6 Measure for +24 V dc between pins 1 and 2 on connector PJ3 on the finisher control board. Measure for +5 V dc between pins 1 and 3 on PJ2 on the finisher control board. Is either voltage missing? Replace the power supply. Replace the finisher control board. |
