Ricoh MP5054
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Коды ошибок
SC101-01
SC101-02
SC102
SC120
SC121
SC141
SC142
SC144
SC161-01
SC165
SC185-00
SC186-00
SC187-00
SC188-00
SC189-00
SC195-00
SC202-00
SC203-00
SC204-00
SC220-00
SC230-00
SC231-00
SC240-00
SC270-00
SC272-01
SC272-10
SC302-00
SC324-01
SC360-01
SC361-01
SC362-01
SC370-00
SC391-00
SC396-01
SC440-00
SC452-00
SC460-00
SC497-00
SC498-00
SC501-01
SC501-02
SC502-01
SC502-02
SC503-01
SC503-02
SC503-11
SC503-12
SC503-31
SC503-32
SC503-33
SC503-34
SC503-35
SC503-36
SC504-21
SC504-22
SC505-41
SC505-42
SC505-43
SC520-01
SC520-02
SC520-03
SC521-01
SC521-02
SC522-00
SC530-00
SC531-00
SC533-00
SC533-01
SC534-00
SC535-00
SC540-00
SC541-01
SC541-02
SC541-03
SC542-02
SC542-03
SC542-05
SC542-06
SC543-00
SC544-01
SC544-02
SC545-01
SC545-05
SC547-01
SC547-02
SC547-03
SC551-01
SC551-02
SC551-03
SC552-02
SC552-03
SC552-05
SC552-06
SC553-00
SC554-01
SC554-02
SC555-01
SC555-05
SC557-00
SC559-00
SC561-00
SC562-02
SC562-05
SC563-00
SC564-00
SC571-00
SC572-02
SC573-00
SC574-00
SC589-01
SC589-02
SC620-01
SC620-02
SC621-00
SC622
SC623-00
SC632-00
SC633-00
SC634-00
SC635-00
SC636-01
SC636-02
SC636-11
SC637-01
SC637-02
SC641-00
SC650-01
SC650-04
SC650-05
SC650-13
SC650-14
SC651-01
SC651-02
SC652-00
SC653-00
SC664-01
SC664-02
SC664-03
SC665-01
SC665-04
SC669-01 ... SC669-26
SC669-36
SC669-37
SC670-00
SC672-10
SC672-11
SC672-12
SC672-13
SC672-99
SC682
SC682-36
SC687-00
SC700
SC701-02
SC701-03
SC701-08
SC702-01
SC702-02
SC702-03
SC702-04
SC702-05
SC720-03
SC720-10
SC720-11
SC720-12
SC720-13
SC720-16
SC720-20
SC720-24
SC720-25
SC720-27
SC720-28
SC720-30
SC720-33
SC720-41
SC720-42
SC720-44
SC720-50
SC720-51
SC720-53
SC720-60
SC720-62
SC720-63
SC720-65
SC720-70
SC720-71
SC720-72
SC720-73
SC720-74
SC720-75
SC720-77
SC720-78
SC721-03
SC721-10
SC721-11
SC721-17
SC721-24
SC721-25
SC721-27
SC721-28
SC721-30
SC721-33
SC721-41
SC721-42
SC721-44
SC721-52
SC721-53
SC721-58
SC721-59
SC721-70
SC721-71
SC721-80
SC723-03
SC723-10
SC723-20
SC723-24
SC723-44
SC723-71
SC724-24
SC724-25
SC724-27
SC724-28
SC724-31
SC724-32
SC724-33
SC724-38
SC724-42
SC724-70
SC724-71
SC724-80
SC724-86
SC761-03
SC761-04
SC780-01
SC781-01
SC791-00
SC792-00
SC816
SC817-00
SC818-00
SC819-00
SC820-00
SC821-00
SC822-00
SC823-00
SC824-00
SC827-00
SC828-00
SC835-00
SC838-00
SC839-00
SC840-00
SC841-00
SC842-01
SC842-02
SC853-00
SC854-00
SC855-01
SC855-02
SC857-00
SC858-00
SC858-01
SC858-02
SC858-30
SC858-31
SC859-00
SC859-01
SC859-02
SC859-10
SC860-00
SC863-01
SC863-02 ... SC863-23
SC864-00
SC864-02 ... SC864-23
SC865-00
SC865-01
SC865-02 ... SC865-23
SC865-50 ... SC865-73
SC866-00
SC867-00
SC867-01
SC868-00
SC868-01
SC868-02
SC870
SC872-00
SC873-00
SC875-01
SC875-02
SC876-00
SC876-01
SC876-02
SC876-03
SC876-04
SC876-05
SC876-99
SC878-00
SC878-01
SC878-02
SC878-03
SC880-00
SC881-01
SC899-00
SC900-00
SC920-00
SC920-01
SC920-02
SC920-03
SC920-04
SC921-00
SC925-00
SC994-00
SC995-01
SC995-02
SC995-03
SC995-04
Описание
| Error code: | SC101-01 |
| Description: | CIS Error: Front Side The peak white level is less than the prescribed value. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Engine board • PSU/Signal harness |
| Error code: | SC101-02 |
| Description: | Lamp Error (Detecting the lighting error) The white level peak did not reach the prescribed threshold when the white guide plate was scanned. Error detection timing; During the scanner adjustment (detecting the lighting error) at the time of applying power source for scanner (when the main power is turned ON). |
| Causes: | • Condensation in scanner unit • Connector disconnected • Scanner Carriage defective • BiCU defective • Harness defective • White Guide Plate dirty or attachment fault • IOB defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reconnect the connector. Reconnect the following connectors; • Scanner Carriage – BiCU connector • SBU – LEDB connector (SBU side connector on the scanner carriage) • BiCU – IOB harness 2. Check the white guide plate (exposure glass). Check the white guide plate attached to the exposure glass. If the white guide plate is in an unusual state, replace the white guide plate. 3. Scanner carriage defective Replace the scanner carriage. 4. BiCU defective Replace the BiCU. 5. Harness defective Replace the following harnesses. • Scanner Carriage – BiCU harness • BiCU – IOB harness 6. IOB defective Replace the IOB. |
| Error code: | SC102 |
| Description: | LED Illumination Adjustment Error The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. |
| Causes: | • LED defective • IDB (LED driver) defective • SBU defective • IPU defective • Power/signal harness defective |
| Remedy: | 1. Turn the power off/on. 2. Reconnect the power/signal harness. 3. Replace the following parts: • Replace the LED board. • Replace the SBU board. • Replace the IDB board or SIO board. • Replace the IPU board. • Replace the power/signal harness. |
| Error code: | SC120 |
| Description: | Scanner home position error 1 The scanner home position sensor did not detect the home position (did not go OFF) after the scanner moved forward 20 mm.. |
| Causes: | The scanner home position sensor does not detect the scanner leaving the home position. • Defective scanner home position sensor • Defective scanner home position sensor harness • Defective scanner motor driver • Defective scanner motor |
| Remedy: | • Scanner motor driver board defective • Scanner motor defective • Scanner HP sensor defective • Harness between scanner motor and scanner I/O board disconnected or broken. |
| Error code: | SC121 |
| Description: | Scanner home position error 2 The scanner home position sensor did not go ON after the scanner moved forward 1 mm and the feeler entered the HP sensor. |
| Causes: | The scanner home position sensor does not detect the scanner coming back to the home position. • Defective scanner home position sensor • Defective scanner home position sensor harness • Defective scanner motor driver • Defective scanner motor |
| Remedy: | • Scanner motor defective • Scanner HP sensor disconnected, defective |
| Error code: | SC141 |
| Description: | Black level detection error During AGC the value for black level was not within ±2 of the prescribed value. The copier can reproduce monochrome, but not color. |
| Causes: | The automatic adjustment has failed to correct the black level to the permissible range. • Defective SBU board • Defective harness |
| Remedy: | • SBU defective • Harness defective |
| Error code: | SC142 |
| Description: | White level detection error During AGC the value for white level was not within ±7 of the prescribed value. |
| Causes: | The automatic adjustment has failed to correct the white level to the permissible range. • Defective scanner drive • Defective optical section • Defective SBU board • Defective harness |
| Remedy: | • Exposure lamp defective • Harness disconnected, damaged • Dirty exposure glass, optics • Scanner motor, drive assembly defective • SBU board defective |
| Error code: | SC144 |
| Description: | SBU (Sensor Board Unit) communication error When the machine is switched ON, or when the machine returns to full operation from the energy save mode, the machine can not access the SBU register, or the SBU register values are abnormal. |
| Causes: | Cannot correctly establish communication with the SBU. • Defective harness • Defective destination device (e.g., BICU, etc) • Defective SBU |
| Remedy: | • Dirty exposure glass or optics • SBU board defective • SBU harness disconnected, defective |
| Error code: | SC161-01 |
| Description: | IPU error (LSYNC error) |
| Causes: | When turning the power on or when recovering from energy saving mode, the machine performs a BICU self-diagnostic test. If it detects an error, it reports an IPU (LSUNC) error. • Defective IPU or BICU (or bad connection between the ASIC and the LEO, LSYNC Abnormal, etc) • Faulty cable connection between the SBU and IPU (or BICU). |
| Remedy: | • Check the connection between SBU and IPU (BICU) • Replace the IPU (BICU) |
| Error code: | SC165 |
| Description: | Unauthorized copy protection failed |
| Causes: | • The machine detects that the optional ICIB is not installed or is faulty even if "Unauthorized Copy Protection" in User Tools is enabled. • When the machine is switched on or recovers from the evergy saver mode, it detects that the installed optional ICIB is faulty. • ICIB nlot attached correctly • Defective ICIB |
| Remedy: | • Connect the ICIB correctly • Replace the ICIB |
| Error code: | SC185-00 |
| Description: | CIS communication error |
| Causes: | The values read from the ASIC in the CIS register were different from the expected values, possibly due to a problem on the serial communication line between the CIS and ADF, or there was a problem with the initial value on the ASIC when the system was booted. Two attempts are made to obtain the correct values, and then this SC issues upon failure of the third attempt. |
| Remedy: | • Connector loose, broken, defection on the harness between ADF and CIS • CIS ASIC defective, or not booting |
| Error code: | SC186-00 |
| Description: | CIS error light source error |
| Causes: | There was a problem with the light source mounted in the CIS device at initialization. The average value in the area at the leading edge in the main scan direction was lower than the value prescribed for shading peak data at initialization and original feed. • At Initialization. Dual array CIS LED is defective, so there is a large difference between the averaged value in the area of the leading edge in the main scan direction and the average value in the area of the trailing edge. • Original Feed. The shading peak values are to low due to damage to the dual array of the CIS LED (this is confirmed by the gray balance check for CIS scan control). The first, second detections trigger initial/feed jam alerts, the third detection issues this SC code. |
| Remedy: | • At Initialization. One LED defective • Original Feed. Both LEDs defective • White roller behind the CIS damaged, dirty, or not installed correctly. • Power or signal harness loose, broken, defective. • ADF main control board defective |
| Error code: | SC187-00 |
| Description: | CIS black level check error |
| Causes: | Black level data not within range at black level creation. The first, second detections trigger initial jam alerts, the third detection issues this SC code. |
| Remedy: | • CIS device defective |
| Error code: | SC188-00 |
| Description: | CIS white level check error |
| Causes: | The results of the reading of peak data values from the CIS device were abnormal and not within range for white level target, and confirmation of the shading data peak values failed. (The target values for white level adjustment are set with SP4785-001, SP4784-001, SP47846-001.) The first, second detections trigger initial jam alerts, the third detection issues this SC code. |
| Remedy: | • CIS device defective • White roller behind the CIS damaged, dirty, or not installed correctly. • Power or signal harness loose, broken, defective. • ADF main control board defective |
| Error code: | SC189-00 |
| Description: | CIS gray balance check error |
| Causes: | The results of the gray balance check with SP4705-002 was not on target and varied from Chart GS20. This SC is issued if there is an error on the first check. |
| Remedy: | • CIS device defective |
| Error code: | SC195-00 |
| Description: | Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). |
| Causes: | The product identification code in the machine serial number (11 digits) does not match. |
| Remedy: | Re-enter the machine serial number. |
| Error code: | SC202-00 |
| Description: | Polygon Motor: ON Timeout Error After the polygon motor turned on, or within the specified time (sec.) after the rpm’s changed, the motor did not enter READY status. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC203-00 |
| Description: | Polygon Motor: OFF Timeout Error The XSCRDY signal (polygon ready) never becomes inactive (H) within 3 sec. after the polygon motor went OFF. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the harness between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC204-00 |
| Description: | Polygon Motor: XSCRDY Signal Error During polygon motor rotation, the XSCRDY signal was inactive (H) for longer than one rotation of the polygon. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC220-00 |
| Description: | Laser Synchronization Detection Error: Leading Edge The laser synchronizing detection signal for the start position of the LD was not output for 200msec. after LDB unit turned on with the polygon motor rotating normally. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photo detector. • Abnormality around GAVD • IDB (LED driver) defective • LDB defective • IPU defective |
| Remedy: | • Turn the power off/on. • Replace the laser unit. • Replace the harness. • Replace the IPU board. |
| Error code: | SC230-00 |
| Description: | FGATE ON Error The FGATE signal did not turn ON within the given time period after the writing process started. |
| Causes: | • GAVD defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between BCU and LDB defective |
| Remedy: | • Turn the power off/on. • Replace the harness between IPU and laser unit. • Replace the IPU board. • Replace the controller board. |
| Error code: | SC231-00 |
| Description: | FGATE OFF Error The FGATE signal did not turn OFF within the given time period after the writing process ended. |
| Causes: | • GAVD defective • Image processing ASIC defective • IPU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Turn the power off/on. • Replace the harness between IPU and laser unit. • Replace the IPU board. • Replace the controller board. |
| Error code: | SC240-00 |
| Description: | LD Error • The LD error status of LD driver is asserted after the LD is initialized. • The LD driver`s error signal is detected during LD initialization. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • The interface harness damaged or not connected correctly. • LD driver defective |
| Remedy: | • Cycle the main power off/on. • Replace the laser unit. • Replace the harness. • Replace the IPU board. |
| Error code: | SC270-00 |
| Description: | Write ASIC communication error • When the Engine Board could not read the Unique ID of the Writing ASIC properly when starting this machine. • When an Error bit occurred in the communication between the Engine Board and the Writing ASIC. |
| Causes: | The unique ID of the write ASIC was not read normally. |
| Remedy: | • Turn the power OFF and then ON. • Replace the Engine Board. |
| Error code: | SC272-01 |
| Description: | LD Driver Communication Error If the value is not same when the machine reads and writes the same registration at the machine start-up. If the communication parity retries three consecutive times, the SC is generated. |
| Causes: | • CPU defective • IPU defective • BCU defective • Harness defective |
| Remedy: | • Cycle the main power off/on. • Replace the laser unit. • Replace the harness. • Replace the IPU board. |
| Error code: | SC272-10 |
| Description: | LD driver communication error: Other LD voltage does not satisfy the specified voltage (5 V). |
| Causes: | • BCU defective (LD5V Power error) • LDB defective (LD drive error) • LDB connector defective (loose, broken) • Interlock switch defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LDB and IPU. 3. Replace the IPU. 4. Replace the LD unit. 5. Replace the harness between LDB and IPU. 6. Replace the interlock switch. |
| Error code: | SC302-00 |
| Description: | High Voltage Power Source: Charge: Output Error The machine detects the error detection signal “L (unexpected)” 10 times for 200 msec consecutively when monitoring the error signal every 20 msec during outputting the PWM signal. |
| Causes: | Hardware error • Input / Output connector is disconnected. • Input / Output harness is short-circuited. • Surface/air clearance insufficient (arc discharge) • BCU error (signal error) • HVPS defective Load error • Grounding fault of charging output, short-circuit with other outputs • Surface/air clearance insufficient in charging output path (including distance from other outputs) • Unexpected deterioration of drum and over current due to pinholes gap error between the drum and charge roller (PCU error). • Over current due to drum surface condensation • PCU is disconnected. |
| Remedy: | • Cycle the main power off/on. • Replace the HVPS. • Replace the harness of the HVPS. • Replace the harness of the PCU. • Replace the PCU. |
| Error code: | SC324-01 |
| Description: | Development motor: Bk: Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Development unit torque increased |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Replace the PCDU. |
| Error code: | SC360-01 |
| Description: | TD Sensor Adjustment Error • When Mu count exceeds the judgment threshold of no developer status. • When Mu count does not satisfy the following target ranges for 3 times in a row. • Upper threshold • Lower threshold |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer toner density differs from initial developer |
| Remedy: | • Replace the TD sensor harness. • Reconnect the TD sensor connector. • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC361-01 |
| Description: | TD Sensor Output Error: Upper Limit (K) The following condition continuously exceeds the upper limit threshold value (SP3-211- 003). • TD sensor output: Vt (SP3-210-001) > output upper limit error threshold (SP3-211- 002) |
| Causes: | • TD sensor connector dropout (connection fault) |
| Remedy: | • Check if the TD sensor connector is connected. • Check the harness of the TD sensor (disconnection, etc.). • Replace the TD sensor. |
| Error code: | SC362-01 |
| Description: | TD Sensor Output Error: Lower limit (K) TD sensor output: Vt (SP3-210-001) < output lower limit error threshold (SP3-211-004) is continuously below the lower limit occurrence threshold value (SP3-211-005) |
| Causes: | TD sensor connector missing/dropout |
| Remedy: | • Check if the TD sensor connector is connected. • Check the harness of the TD sensor (disconnection, etc.). • Replace the TD sensor. |
| Error code: | SC370-00 |
| Description: | ID Sensor Calibration Error Regular reflection optical output voltage of the ID sensor: Vsg_reg cannot be adjusted to within target range. Upper limit (SP3-320-013: initial value 4.5V) Lower limit (SP3-320-014: initial value 3.5V) |
| Causes: | • ID sensor connector missing/connection fault • ID sensor detection window dirt • ID sensor malfunction |
| Remedy: | • Check the ID sensor connector. If it is not connected, reconnect it. • Check for dirt on the ID sensor detection window. If the detection window is dirty, clean by the predetermined method (do not wipe it dry). • If neither of the above have occurred, replace the ID sensor. |
| Error code: | SC391-00 |
| Description: | High Voltage Power Source: Development : Output Error When the machine detects the error detection signal “L (abnormal)” 10 times for 200 ms consecutively by monitoring the error detection signal every 20ms during output of the PWM signal used as an error detection target. |
| Causes: | Hardware error • Input / Output connector is disconnected. • Surface/air clearance insufficient (arc discharge) • Input / Output harness is short-circuited. • BCU error (signal error) • HVPS defective Load error • Grounding fault of charging output, short-circuit with other outputs • Surface/air clearance insufficient in charging output path (including distance from other outputs) • Unexpected deterioration of drum, and over current due to pinholes • Over current due to drum surface condensation • PCDU is not set properly. |
| Remedy: | • Cycle the main power off/on • Replace the harness between the BCU and HVPS. • Reconnect or replace the harness between the BCU and HVPS. • Reinstall or replace the development unit. • Check if the contact and separation movement of the transfer unit works correctly. • Replace the HVPS. • Replace the BCU. |
| Error code: | SC396-01 |
| Description: | Drum Motor: K Error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing • A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | - Disconnected connector - Broken signal wire - Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Drum Motor: K. |
| Error code: | SC440-00 |
| Description: | High Voltage Power Source: Paper Transfer : Output Error The machine detects the error detection signal “L (unexpected)” 10 times for 200 msec consecutively when monitoring the error signal every 20 msec during outputting the PWM signal. |
| Causes: | Hardware error • Input / Output connector is disconnected. • Input / Output harness is short-circuited. • BCU error (signal error) • HVPS defective Load error • Transfer roller`s impedance increases. • Transfer unit is not set properly. |
| Remedy: | • Cycle the main power off/on. • Reconnect or replace the harness of the HVPS (power pack). • Reconnect or replace the harness between the BCU and the HVPS. • Reset or replace the transfer unit. • Check if the contact and separation movement of the transfer unit works correctly. • Replace the HVPS. • Replace the BCU. |
| Error code: | SC452-00 |
| Description: | Paper transfer contact motor error Paper transfer contact motor: position sensor cannot detect the sensor filler state within the predetermined time (see below) even if the paper transfer contact motor is rotated. • Contact operation: If not detected in 2000msec • Home position operation: If not detected in 5000msec Signal detection sampling period: 10msec |
| Causes: | • Sensor dirt • Sensor defection • Motor defection • Unit load large |
| Remedy: | • Replace the contact drive unit • Replace the image transfer unit • Check the harness |
| Error code: | SC460-00 |
| Description: | High Voltage Power Source: Separation : Output Error The machine detects the error detection signal “L (unexpected)” 10 times for 200 msec consecutively when monitoring the error signal every 20 msec during outputting the PWM signal. |
| Causes: | Hardware error • Input / Output connector is disconnected. • Input / Output harness is short-circuited. • Transfer unit is not set properly. • BCU error (signal error) • HVPS defective Load error • Grounding fault of separation power output, short-circuit with other outputs • Surface/air clearance insufficient in separation power output path (including distance from other outputs) |
| Remedy: | • Cycle the main power off/on • Reconnect or replace the harness of the HVPS (power pack). • Reconnect or replace the harness between the BCU to the HVPS. • Reset or replace the transfer unit. • Check if the contact and separation movement of the transfer unit works correctly. • Replace the HVPS. • Replace the BCU. |
| Error code: | SC497-00 |
| Description: | Machine temperature detection thermistor error Temperature sensor output error: Below 0.56V, or above 3.0V |
| Causes: | • Connector disconnection or broken • Sensor (Thermistor) defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Imaging Temperature Sensor (Thermistor) are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Imaging Temperature Sensor (Thermistor). |
| Error code: | SC498-00 |
| Description: | Temperature and humidity sensor error Temperature sensor output error: Below 0.76V, or above 2.90V, or Moisture sensor output error: more than 2.4V |
| Causes: | • Sensor not setting (disconnection or broken) • Sensor defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Temperature and Humidity Sensor are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Temperature and Humidity Sensor. |
| Error code: | SC501-01 |
| Description: | 1st Tray Lift Error (Main Machine) The 1st tray lift motor error detection count reaches 3 times. (Up to 2 times, reset instruction is displayed) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction. • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly |
| Remedy: | • Reload the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC501-02 |
| Description: | 1st Tray Descent Error (Main Frame) The 1st tray descent motor error detection count reaches 5. (Up to 4, reset instruction is displayed.) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-01 |
| Description: | 2nd Tray Lift Error (Main Frame) The 2nd tray lift motor error detection count reaches 3. (Up to 2, reset is displayed.) |
| Causes: | • 2nd tray upper limit sensor connector missing, malfunction, dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-02 |
| Description: | 2nd Tray Descent Error (Main Frame) The detection count of 2nd tray descent motor descent errors reaches a total of 5. (Up to 4, reset is displayed.) |
| Causes: | • The 2nd paper feed tray upper limit sensor connector missing, malfunction, and dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC503-01 |
| Description: | 3rd Tray Lift Error (Paper Feed Unit PB3250) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-02 |
| Description: | 3rd Tray Descent Error (Paper Feed Unit PB3250) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-11 |
| Description: | 3rd Tray Lift Error (Upper tray of Paper Feed Unit PB3240) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the LCIT transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • LCIT control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-12 |
| Description: | 3rd Tray Descent Error (Upper tray of Paper Feed Unit PB3240) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position; the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-31 |
| Description: | 3rd Tray Lift Error (LCIT PB3260) • Upper limit detection error (during descent) During tray initialization (upper limit detection/lower limit not detected), the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. • Upper limit detection error (during ascent) During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the LCIT transmits "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the right tray and the tray lift motor • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Base plate damage/not horizontal • Paper feed roller missing item • Pickup arm damage • Foreign object, such as a paper scrap, is caught inside the right tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-32 |
| Description: | 3rd Tray Descent Error (LCIT PB3260) • Lower limit detection error (during descent) During tray initialization (upper limit not detected/lower eject limit detection), the tray base plate is lowered to check the tray base plate position, and the lower limit sensor is not detected although a predetermined time elapsed. Alternatively, at paper end, the tray base plate is lowered, but the lower limit sensor is not detected although a predetermined time elapsed. • Lower limit error (during ascent) During tray initialization (upper limit eject detection/lower limit detection), the tray base plate is raised to check the tray base plate position, and the lower limit sensor is detected although a predetermined time elapsed. *If an error occurs 3 times consecutively: LCIT transmits "3rd tray lower limit detection error" to the main machine. Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine. |
| Causes: | • Lift motor error/connector missing • Lower limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the right tray and the tray lift motor • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Base plate damage/not horizontal • Foreign object, such as a paper scrap, is caught inside the right tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-33 |
| Description: | 3rd Tray Paper Overload Error (LCIT PB3260) During tray initialization, both the upper limit and lower limit are detected 3 times consecutively. (Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine |
| Causes: | • Paper overload • Paper set incorrectly • Upper limit sensor error/connector missing • Lower limit sensor error/connector missing • Harness broken • LCIT control board defective • Foreign object, such as a paper scrap, is caught inside the right tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-34 |
| Description: | 3rd Tray Paper Position Error (LCIT PB3260) During left/right tray set, or when power is switched ON, or when transfer is complete, "open" is detected 3 times consecutively by end fence open/closed detection. (Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine.) |
| Causes: | • Paper set incorrectly (paper is offset from position for pushing end fence) • Foreign object entry (foreign object is caught in the position for pushing end fence) • End fence open/closed sensor error/connector missing • Harness broken • LCIT control board defective |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-35 |
| Description: | 3rd Tray Transfer Error (LCIT PB3260) • Transfer end detection error At right tray paper end (right tray lower limit detection, left tray paper detection), left tray paper is transferred to the right tray, but the left tray paper sensor is detected although a predetermined time elapsed (paper missing is not detected), for 3 times consecutively. (Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine.) |
| Causes: | • Transfer motor error/connector missing • Left tray paper sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the left tray and the tray transfer motor • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Transfer fence defective • Foreign object, such as a paper scrap, is caught inside the left tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-36 |
| Description: | 3rd Tray Transfer HP Error (LCIT PB3260) • HP detection error (during transfer start) At right tray paper end (right tray lower limit detection, left tray paper detection), left tray paper is transferred to the right tray, but the left tray transfer fence HP sensor is detected although a predetermined time elapsed (HP sensor missing cannot be detected). • HP detection error (during transfer fence HP return) During left tray transfer fence HP not detected (stop after paper transfer, during power supply ON, during left tray set), the left tray transfer fence is moved to HP, but the left tray HP sensor is not detected although a predetermined time elapsed. *If an error occurs 3 times consecutively: LCIT transmits "3rd paper feed tray transfer HP error" to the main machine. (Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine.) |
| Causes: | • Transport motor error/connector missing • Left tray transfer fence HP sensor error/connector missing • Harness broken • LCIT control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the left tray and the tray transport motor • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Transfer fence defective • Foreign object, such as a paper scrap, is caught inside the left tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC504-21 |
| Description: | 4th Tray Lift Error (Lower tray of Paper Feed Unit PB3240) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, but the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 4 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 4. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC504-22 |
| Description: | 4th Tray Descent Error (Lower tray of Paper Feed Unit PB3240) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, but the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 4 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 4. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC505-41 |
| Description: | Side LCIT Limit Detection Error (LCIT RT3030) • Upper limit detection error (during descent) During tray initialization (upper limit detection/lower limit not detected), the tray base plate is lowered to check the tray base plate position, but the upper limit sensor is detected although a predetermined time elapsed. • Upper limit detection error (during ascent) During tray initialization (upper limit not detected /lower limit detection), the tray base plate is raised to check the tray base plate position, but the upper limit sensor is not detected although a predetermined time elapsed. *If an error occurs for 3 times consecutively: the side LCIT transmits a "5th paper feed tray upper limit detection error" to the main machine. Up to 2 times consecutively, the side LCIT transmits a "tray set incorrectly" to the main machine. |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Base plate damage/not horizontal • Paper feed roller missing item • Pickup arm defective • Foreign object, such as a paper scrap, is caught inside the tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in the side LCIT are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in the side LCIT. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC505-42 |
| Description: | Side LCIT Lower Limit Detection Error (LCIT RT3030) • Lower limit detection error (during descent) During tray initialization (upper limit not detected /lower limit eject detection), the tray base plate is lowered to check the tray base plate position, but the lower limit sensor is not detected although a predetermined time elapsed. Alternatively, at paper end, the tray base plate is lowered, but the lower limit sensor is not detected although a predetermined time elapsed. • Lower limit detection error (during ascent) During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, but the lower limit sensor is detected although a predetermined time elapsed. *If an error occurs for 3 times consecutively: the side LCIT transmits a "5th paper feed tray upper limit detection error" to the main machine. Up to 2 times consecutively, the side LCIT transmits a "tray set incorrectly" to the main machine. |
| Causes: | • Lift motor error/connector missing • Lower limit sensor error/connector missing • Harness broken • Tray control board defective • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Base plate damage/not horizontal • Foreign object, such as a paper scrap, is caught inside the tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in the side LCIT are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in the side LCIT. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC505-43 |
| Description: | Side LCIT Paper Overload Error (LCIT RT3030) During tray initialization, both the upper limit and lower limit are detected for 3 times consecutively (up to 2 times consecutively, the side LCIT transmits a "tray set incorrectly" to the main machine). |
| Causes: | • Paper overload • Paper set incorrectly • Upper limit sensor error/connector missing • Lower limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught inside the tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in the side LCIT are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in the side LCIT. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC520-01 |
| Description: | Main Motor Error 1 The main motor is not stabilized within 2 seconds after the motor is activated. |
| Causes: | • Main motor defective • IOB defective |
| Remedy: | • Main motor defective 1. Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • IOB – Main Motor connector 2. Replace the main motor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC520-02 |
| Description: | Fusing motor error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Fusing Motor. |
| Error code: | SC520-03 |
| Description: | Vertical Paper Feed Operation Direction Error DSP (Digital Signal Processing) responded with a direction movement error. |
| Causes: | •X Vertical wheel sensor connection loose, broken, defective •X Vertical motor connection loose, broken, defective •X Check motor to confirm that the polarity of the harness connector is correct •X Check the sensor to confirm that the polarity of the harness connection is correct |
| Error code: | SC521-01 |
| Description: | Bank 1 motor error (Bank: paper tray unit) Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the bank 1 motor. |
| Error code: | SC521-02 |
| Description: | Bank 2 motor error (Bank: paper tray unit) Early Detection A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the bank 2 motor. |
| Error code: | SC522-00 |
| Description: | Paper Exit Motor: Lock During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 500msec, the error state of either register was detected at least 5 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Encoder defective |
| Remedy: | • Replace the motor. • Reset the connector. • Replace the harness. • Replace the Paper Transport IOB. |
| Error code: | SC530-00 |
| Description: | Fusing Exhaust Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the fusing exhaust fan. • Reconnect the connector. • Replace the harness. • Replace the Paper Transport IOB. |
| Error code: | SC531-00 |
| Description: | Fusing fan error The fan motor lock (rotating state) signal is sampled 30 times at 100 ms intervals and the fan goes into an unstable rotating state at least ten times. (No error detection occurs for two seconds after the start of the fan or after changing the speed.) |
| Causes: | • Failed fan motor • Disconnected connector |
| Remedy: | • Replace the fan motor. • Check the connector. |
| Error code: | SC533-00 |
| Description: | PSU Cooling Fan Lock. In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the development bearing cooling fan. • Reset the connector. • Replace the harness. • Replace the IOB. |
| Error code: | SC533-01 |
| Description: | PSU Exhaust Heat Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor • Reset the connector • Replace the harness • Replace the IOB • Replace the fan |
| Error code: | SC534-00 |
| Description: | Development Exhaust Fan In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • BCU defective |
| Remedy: | • Replace the development exhaust fan. • Reset the connector. • Replace the harness. • Replace the BCU. |
| Error code: | SC535-00 |
| Description: | Paper Exit Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the paper exit cooling fan. • Reconnect the connector. • Replace the harness. • Replace the Imaging IOB. |
| Error code: | SC540-00 |
| Description: | Fusing Motor: Lock Motor status is observed at 100 ms intervals during motor ON, and the unlock status is detected at least 20 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Unit torque increased |
| Remedy: | • Replace the fusing motor. • Reconnect the connector. • Replace the harness. • Replace the paper transport IOB. |
| Error code: | SC541-01 |
| Description: | Thermopile (Center) Disconnection Below -50 degrees C (or below CB) is detected for 0.1 sec. continuously. |
| Causes: | • Thermopile disconnection • Connector disconnected • Harnesses between the drawer and the PCBs on machine are disconnected. • BCU board is broken. |
| Remedy: | 1. Reconnect the connector between the fusing unit and BCU. 2. Replace the thermopile (Center). 3. Replace the harness between the fusing unit and BCU. 4. Replace the BCU. |
| Error code: | SC541-02 |
| Description: | Non-contact Thermistor (Center) Disconnection Above 3F6 is detected for 1 sec. continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation). Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC541-03 |
| Description: | Non-contact Thermistor (Center) short-circuit AD value: Below 8 is detected for 1 sec. continuously. Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor short-circuit • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC542-02 |
| Description: | Fusing lamp (Center) thermopile not reloaded 1 The heater (Center) thermopile does not reach 50 deg C 2.9 seconds after the start of heat control (during normal startup control). |
| Causes: | • Stained thermopile lens • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clean the thermopile lens. • Replace the thermopile. • Replace the Fusing Unit. • Clear the SP: fusing SC. |
| Error code: | SC542-03 |
| Description: | Fusing lamp (Center) thermopile not reloaded 2 The heater (Center) thermistor does not reach the reload temperature 17 seconds after the start of motor rotation. |
| Causes: | • Stained thermopile lens • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clean the thermopile lens. • Replace the thermopile. • Replace the Fusing Unit. • Clear the SP: fusing SC. |
| Error code: | SC542-05 |
| Description: | Thermopile (Center) does not reload (Low Power) 65 degrees C not reached after fusing lamp 1 ON for 10 sec continuously. |
| Causes: | • Outside input voltage guarantee • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile modification/float • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Remove the jammed paper between the thermopile and fusing unit. 3. Clean or replace the thermopile (center). 4. Replace the fusing sleeve thermostat 5. Replace the fusing sleeve belt unit. 6. Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC542-06 |
| Description: | Thermopile (Center) does not reload (Low Power) Heating central reload permission temperature not reached after fusing lamp 1 ON for 35 sec continuously. |
| Causes: | • Outside input voltage guarantee • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile modification/float • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Remove the jammed paper between the thermopile and fusing unit. 3. Clean or replace the thermopile (center). 4. Replace the fusing sleeve thermostat 5. Replace the fusing sleeve belt unit. 6. Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC543-00 |
| Description: | Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec. continuously. Detection period 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (center). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-01 |
| Description: | Thermopile (Center) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Pressure roller HP sensor disconnected • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the thermopile (center). 8. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 9. Replace the BCU. 10. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-02 |
| Description: | Non-contact Thermistor (Center) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Remove the jammed paper between the thermopile and fusing unit. 6. Clean or replace the thermopile (center). 7. Replace the fusing unit. 8. Inspect the pressure roller HP sensor with SP5-803-047. 9. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 10. Replace the BCU. 11. Replace the PSU (AC controller board). |
| Error code: | SC545-01 |
| Description: | Fusing Central Heater Continuously Heat After waiting for full power for more than specified seconds continuously, not detected for specified seconds. • Definition of heater full power Continuously heating rate set point (maximum heating rate) • Measurement start point After reload (after heater extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a heater heat-up request is issued. • Measurement stop condition Rotation started due to a print signal during measurement or other. • Maximum heat-up Duty (SP interlinked value) 0% is excluded. |
| Causes: | • Thermopile (center) lens dirt • Thermopile (center) installed incorrectly • Thermopile bracket deformation • Heater disconnection • After excessive temperature rise prevention unit operates • Outside input voltage guarantee |
| Remedy: | • Remove the jammed paper in the fusing unit • Check and replace the thermopile (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU board. |
| Error code: | SC545-05 |
| Description: | Fusing Central Heater Continuously Heat (Low Voltage) After waiting for full power for more than specified seconds continuously, not detected for specified seconds. • Definition of heater full power Continuously heating rate set point (maximum heating rate) • Measurement start point After reload (after heater extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a heater heat-up request is issued. • Measurement stop condition Rotation started due to a print signal during measurement or other. • Maximum heat-up Duty (SP interlinked value) 0% is excluded. |
| Causes: | • Thermopile (center) lens dirt • Thermopile (center) installed incorrectly • Thermopile bracket deformation • Heater disconnection • After excessive temperature rise prevention unit operates • Outside input voltage guarantee |
| Remedy: | • Remove the jammed paper in the fusing unit • Check and replace the thermopile (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU board. |
| Error code: | SC547-01 |
| Description: | Zero cross error (relay-contact soldering) Zero-cross signal is detected while the fusing relay is OFF. |
| Causes: | • Fusing relay defective (contact soldering) • Fusing relay drive circuit error |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. |
| Error code: | SC547-02 |
| Description: | Zero cross error (relay contact error) Zero-cross signal is not detected while the fusing relay is ON. |
| Causes: | • Fusing relay damage (contact open) • Fusing relay drive circuit error • PSU fuse (24VS) blowout |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. 4. Replace the harness between PSU (AC Controller Board) and Paper Transport IOB. |
| Error code: | SC547-03 |
| Description: | Zero cross error (low-frequency error) Mains power supply frequency is determined to be 44 Hz or lower. |
| Causes: | Frequency instability of mains power supply |
| Remedy: | 1. Check that the mains power supply frequency is higher than 44 Hz. If it is equal to or lower than 44 Hz, the mains power supply infrastructure may have defects to be dealt with. 2. Replace the PSU (AC Controller Board). |
| Error code: | SC551-01 |
| Description: | Thermopile (Edge) Disconnection Below -50 degrees C (or below CB) is detected for 0.1sec. continuously. |
| Causes: | • Thermopile disconnection • Connector disconnected • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (main machine side, BCU side). 2. Replace the thermopile (edge). 3. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 4. Replace the BCU. |
| Error code: | SC551-02 |
| Description: | Non-contact Thermistor (Edge) Disconnection Above 3F6B is detected for 1 sec. continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation). Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC551-03 |
| Description: | Non-contact Thermistor (Edge) Short-circuit AD value: Below 8 is detected for 1 sec. continuously. Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC552-02 |
| Description: | Fusing Thermopile (Edge) Does Not Reload When the thermopile (edge) does not reach a predetermined temperature for specified seconds consecutively |
| Causes: | • Thermopile (edge) lens dirt • Thermopile (edge) installed incorrectly • Thermopile modification • Outside input voltage guarantee • After excessive temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the thermopile (edge). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC552-03 |
| Description: | Fusing (End) thermistor not reloaded The heating (End) thermistor does not reach 60 deg C 12.5 seconds after the start of motor rotation. |
| Causes: | • Deformed or floating thermistor • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clear the SP: fusing SC. • Replace the fusing (End) thermistor. • Replace the Fusing Unit. |
| Error code: | SC552-05 |
| Description: | Fusing Thermopile (Edge) Does Not Reload (Low Voltage) When the thermopile (edge) does not reach a predetermined temperature for specified seconds consecutively. |
| Causes: | • Thermopile (edge) lens dirt • Thermopile (edge) installed incorrectly • Thermopile modification • Outside input voltage guarantee • After excessive temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the thermopile (edge). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC552-06 |
| Description: | Fusing Thermopile (Edge) Does Not Reload (Low Voltage) When the thermopile (edge) does not reach the permission temperature of heat edge reloading for specified seconds continuously. |
| Causes: | • Thermopile (edge) lens dirt • Thermopile (edge) installed incorrectly • Thermopile modification • Outside input voltage guarantee • After excessive temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the thermopile (edge). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC553-00 |
| Description: | Thermopile (Edge) High Temperature Detection (software) 240 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (edge). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC554-01 |
| Description: | Thermopile (Edge) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Pressure roller HP sensor disconnected • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the thermopile (edge). 8. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 9. Replace the BCU. 10. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC554-02 |
| Description: | Non-contact Thermistor (Edge) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Remove the jammed paper between the thermopile and fusing unit. 6. Clean or replace the thermopile (edge). 7. Replace the fusing unit. 8. Inspect the pressure roller HP sensor with SP5-803-047. 9. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 10. Replace the BCU. 11. Replace the PSU (AC controller board). |
| Error code: | SC555-01 |
| Description: | Fusing Edge Lamp Continuously Heat After waiting for full power for more than the specified time (sec.) continuously. • Definition of fusing lamp full power Continuously heating rate set point (maximum heating rate) • Measurement start point After reload (after fusing lamp extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a fusing lamp heat-up request is issued. • Measurement stop condition Rotation started due to a print signal during measurement or other • Maximum heat-up Duty (SP interlinked value) 0% is excluded |
| Causes: | • Thermistor deformation/float • Lamp disconnection • After excess temperature rise prevention unit operation |
| Remedy: | 1. Remove the jammed paper, or slip of paper in Fusing Unit. 2. Check the power supply voltage and reconnect the cable to the outlet 3. Replace the Thermostat (Center, Edge). 4. Replace the Fusing lamp. 5. Replace the Thermopile (Center, Edge). 6. Replace the BCU, or PSU (AC Controller Board). |
| Error code: | SC555-05 |
| Description: | Fusing Edge Lamp Continuously Heat (Low Power) |
| Causes: | • Thermistor deformation/float • Lamp disconnection • After excess temperature rise prevention unit operation |
| Remedy: | 1. Remove the jammed paper, or slip of paper in Fusing Unit. 2. Check the power supply voltage and reconnect the cable to the outlet 3. Replace the Thermostat (Center, Edge). 4. Replace the Fusing lamp. 5. Replace the Thermopile (Center, Edge). 6. Replace the BCU, or PSU (AC Controller Board). |
| Error code: | SC557-00 |
| Description: | Zero Cross Frequency Exceeded In the event of an error |
| Causes: | Frequency instability of mains power supply /Noise |
| Error code: | SC559-00 |
| Description: | Fusing Jam Detected for 3 Times Consecutively Fusing jam (does not reach fusing exit sensor) is detected for 3 times consecutively. • Detection conditions Displays the SC559-00 at the time of integrating the counter each time fusing jam occurs, became fusing jam counter value = 3. The counter value is retained without fusing jam also reset by OFF/ON the power supply. • Control ON/OFF And enables ON / OFF is this SC, the default is set to OFF, then ON at the time of customer requirements. SP1-142-001 0: OFF (default), 1: ON (Set at the time of customer requirements) • Counter reset condition occurs fusing jam 1. Normal paper exit has been done during this continuous fusing jam, fusing jam counter is reset. 2. When "1" is changed to "0" SP1-142-001, to reset the (SP9-912-001) fusing jam counter. 3. When after displaying SC559, SC release is made, reset the (SP9912-001) fusing jam counter. |
| Causes: | • Stripper plate not mounted properly • Gear abrasion • Fusing motor failure |
| Remedy: | 1. Inspect or replace the stripper plate. 2. Replace the gears inside the main machine or fusing unit. 3. Replace the fusing motor. 4. Replace the fusing unit. |
| Error code: | SC561-00 |
| Description: | Broken pressure (Center) thermistor wire At least ten times, the temperature is detected to stay at 0 deg C or less for 39 seconds. |
| Causes: | • Broken thermistor wire • Bad connector contact |
| Remedy: | • CLEAR THE SP: FUSING SC. • Check the connector connection. • Replace the Fusing Unit. |
| Error code: | SC562-02 |
| Description: | Pressure Roller Thermistor (Center) Does Not Reload When the pressure roller thermistor (center) does not reach a predetermined temperature for specified seconds consecutively. |
| Causes: | • Thermistor dirt • Thermopile deformed or not installed (or mounted) properly • Outside input voltage guarantee • After excess temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the pressure roller thermistor (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the thermopile. • Replace the BCU. |
| Error code: | SC562-05 |
| Description: | Pressure Roller Thermistor (Center) Does Not Reload (Low Voltage) When the pressure roller thermistor (center) does not reach a predetermined temperature for specified seconds consecutively. |
| Causes: | • Thermistor dirt • Thermopile deformed or not installed (or mounted) properly • Outside input voltage guarantee • After excess temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the pressure roller thermistor (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the thermopile. • Replace the BCU. |
| Error code: | SC563-00 |
| Description: | Pressure Roller Thermistor (Center) High Temperature Detection (software) Above 230 degrees C detected for 1sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the center thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the center thermopile and fusing unit. 5. Clean or replace the thermopile (center). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC564-00 |
| Description: | Pressure Roller Thermistor (Center) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the center thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the center thermopile and fusing unit. 5. Clean or replace the thermopile (center). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC571-00 |
| Description: | Broken pressure (End) thermistor wire At least ten times, the temperature is detected to stay at 0 deg C or less for 39 seconds. |
| Causes: | • Broken thermistor wire • Bad connector contact |
| Remedy: | • CLEAR THE SP: FUSING SC. • Check the connector connection. • Replace the Fusing Unit. |
| Error code: | SC572-02 |
| Description: | Pressure Roller Thermistor (End) Does Not Reload When the temperature does not reach 40 degrees Centigrade for 100 seconds consecutively. |
| Causes: | • Thermistor dirt • Thermopile deformed or not installed (or mounted) properly • Outside input voltage guarantee • After excess temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the pressure roller thermistor (end). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the thermopile. • Replace the BCU. |
| Error code: | SC573-00 |
| Description: | Pressure Roller Thermistor (Edge) High Temperature Detection (software) Above 230 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC574-00 |
| Description: | Pressure Roller Thermistor (edge) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connector. 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC589-01 |
| Description: | Fusing center: Low Temperature Detection When the thermopile (center) detects the temperature which is 180 degrees Centigrade lower than target Temperature for 12 seconds consecutively. |
| Causes: | • Central heater harness disconnected • Connector defective • After excess temperature rise prevention unit (thermostat) operation |
| Remedy: | • Replace the jammed paper in the fusing unit. • Check and replace the thermopile (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC589-02 |
| Description: | Fusing edge: Low Temperature Detection When the thermopile (edge) detects the temperature which is 180 degrees Centigrade lower than target Temperature for 12 seconds consecutively. |
| Causes: | • Edge heater harness disconnected • Connector defective • After excess temperature rise prevention unit (thermostat) operation |
| Remedy: | • Replace the jammed paper in the fusing unit. • Check and replace the thermopile (edge). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC620-01 |
| Description: | ADF Communication error 1 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (disconnection detection) |
| Causes: | • ADF connection error • ADF defection • IPU board defection • Noise contamination |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the machine and ADF firmware version. • Proceed to Step 3 if there is no new firmware released. • Run the firmware update when there is a new firmware released. 3. Check the harness. Replace the harness if it is disconnected, or damaged. 4. Replace the IPU. 5. Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board. |
| Error code: | SC620-02 |
| Description: | ADF Communication error 2 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (Retry out due to communication error) |
| Causes: | • ADF connection error • ADF defection • IPU board defection • Noise contamination |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the machine and ADF firmware version. • Proceed to Step 3 if there is no new firmware released. • Run the firmware update when there is a new firmware released. 3. Check the harness. Replace the harness if it is disconnected, or damaged. 4. Replace the IPU. 5. Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board. |
| Error code: | SC621-00 |
| Description: | Finisher/mail box communication error Detected an error when connecting the communication line. Received a communication error notification from the URAT. |
| Causes: | • Finisher control board defective. • BICU or IOB defective • Connection fault between finisher and main machine. |
| Remedy: | • Reconnect the Finisher/mail box interface cable. • Replace the BICU or replace the finisher/mail box • Turn the main power off/on. |
| Error code: | SC622 |
| Description: | LCT communication error. Communication between the copier and LCT is interrupted. An ACK/NCK signal was not received within 100 ms after a data frame is sent and 3 retries failed. |
| Causes: | • Paper tray control board defective • BCU defective • IOB defective • Paper tray-main machine connection error |
| Remedy: | • Connection cable between the LCT and copier is disconnected, defective • LCT main board defective • BICU defective • PSU defective |
| Error code: | SC623-00 |
| Description: | Paper tray 2 communication error During superposition of 1-tray PFU - 2-tray PFU, 2-tray PFU - side LCIT, and LCIT - side LCIT. 1. When the upper tray side recognizes the lower tray, the break of the lower tray is not canceled within the specified time (ms.). 2. After the upper tray side recognizes the lower tray, there is no ACK within the specified time (ms.) after transmission of a data frame to the lower tray, and a timeout error occurs for 3 times consecutively even if retransmission is performed |
| Causes: | • Tray control board error • Connector disconnected |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in the Paper Feed Unit PB3160 or LCIT PB3170/PB3230 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harnesses in the Paper Feed Unit PB3160 or LCIT PB3170/PB3230. Replace any harness that is damaged. 3. Check if there are any signs of a short circuit on Paper Transport IOB, or side LCIT. If there are any defects, replace the board. |
| Error code: | SC632-00 |
| Description: | Counter device error 1 After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Turn the main power off/on. • Check the serial communication line. |
| Error code: | SC633-00 |
| Description: | Counter device error 2 After communication was established, the controller received the brake signal from the accounting device. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Turn the main power off/on. • Check the serial communication line. |
| Error code: | SC634-00 |
| Description: | Counter device error 3 A backup RAM error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | SC635-00 |
| Description: | Counter device error 4 A backup battery error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | SC636-01 |
| Description: | IC Card Error (Expanded authentication module error) Issued when expanded authentication management is set to "ON" but either of the following occur. • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. • There is no DESS module in the machine. |
| Causes: | • There is no DESS module in the machine (models on which the function is optional). • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. |
| Remedy: | • Set a working SD card/expanded authentication module file. • Install the DESS module. • In the SSP mode set SP5-401-160 to "0". • In the SSP mode, set SP5-401-161 to "0". • Replace the NVRAM. |
| Error code: | SC636-02 |
| Description: | IC Card Error (Version error) The version of the expanded authentication module is not correct. |
| Causes: | Incorrect module version |
| Remedy: | Install the correct file of the expanded authentication module. |
| Error code: | SC636-11 |
| Description: | IC Card Error (OSM user code file error) • The correct "usercode" file could not be found in the root folder of the SD card. • The "usercode" file on the SD card could not be read. |
| Causes: | • The "usercode" file does not exist on the SD card. • The "usercode" file on the SD card is an invalid file. • Data in the "usercode" file on the SD card is invalid. • "usercode" file was not moved when moving the application to another SD card |
| Remedy: | Use the user code configuration tool for OSM users (Idissuer.exe) to create the "usercode" and store it in the root folder of the SD card containing the IC card module (eccm.mod). |
| Error code: | SC637-01 |
| Description: | Tracking Information Notification Error (Tracking application error) Tracking information was lost. |
| Causes: | • Tracking SDK application error • Internal notification error |
| Remedy: | Turn the main power off/on. |
| Error code: | SC637-02 |
| Description: | Tracking Information Notification Error (Management server error) Tracking information was lost. |
| Causes: | Communication with tracking management server failed. • Network error • tracking management server error • Tracking SDK application error |
| Remedy: | Turn the main power off/on. |
| Error code: | SC641-00 |
| Description: | Communication error between BCU and Controller board. Controller board does not respond after BCU tries to communicate three times. |
| Causes: | • Controller board software error • Connect error between BCU and Controller board • Engine board software error |
| Remedy: | • Check connections between Controller board and BCU. • Turn the main switch off and on. |
| Error code: | SC650-01 |
| Description: | Remote Service Modem Communication Error (Dialup authentication failure) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Dialup authentication failure |
| Remedy: | Check the following SPs. • SP5-816-156 • SP5-816-157 |
| Error code: | SC650-04 |
| Description: | Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Dialup failing because of incorrect modem configuration |
| Remedy: | Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug. |
| Error code: | SC650-05 |
| Description: | Remote Service Modem Communication Error (insufficient current or connection error) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Insufficient current or connection error |
| Remedy: | The line is not supported and nothing can be done. |
| Error code: | SC650-13 |
| Description: | Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation)) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | RC Gate Type M was installed but modem is not present (detected during operation) |
| Remedy: | • If a modem board is not installed, install it. • Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171) are correct. • If the problem is not solved, replace the modem. |
| Error code: | SC650-14 |
| Description: | Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly |
| Remedy: | • If a modem board is attached, remove it. • Check if wired/wireless LAN works. |
| Error code: | SC651-01 |
| Description: | Illegal Remote Service Dial-up (Chat program parameter error) An unexpected error occurred when RC Gate Type M dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | SC651-02 |
| Description: | Illegal Remote Service Dial-up (Chat program execution error) An unexpected error occurred when RC Gate dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | SC652-00 |
| Description: | Remote service ID2 mismatching There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM. |
| Causes: | • Used controller board installed • Used NVRAM installed (such action is not allowed.) |
| Remedy: | • If this occurs during RC Gate installation: Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. • If this occurs after RC Gate installation: Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. |
| Error code: | SC653-00 |
| Description: | Incorrect remote service ID2 |
| Causes: | ID2 stored in the NVRAM has either of the following problems. • Number of characters is not 17. • Includes a character that cannot be printed. • All spaces • NULL |
| Remedy: | Replace the NVRAM. Clear the RC Gate install status, write the common certificate, and then begin installation again |
| Error code: | SC664-01 |
| Description: | ASIC on the IOB SRAM program expansion error. Access permission error to ASIC on the IOB SRAM (write permission fails) |
| Causes: | • Noise • Hardware defection |
| Remedy: | • Replace the imaging IOB and paper transport IOB • Check the harness |
| Error code: | SC664-02 |
| Description: | ASIC on the IOB SRAM program expansion error. Write error to ASIC on the IOB SRAM (write result error) |
| Causes: | • Noise • Hardware defection |
| Remedy: | • Replace the imaging IOB and paper transport IOB • Check the harness |
| Error code: | SC664-03 |
| Description: | ASIC on the IOB SRAM program expansion error. ASIC on the IOB program startup error |
| Causes: | • Noise • Hardware defection |
| Remedy: | • Replace the imaging IOB and paper transport IOB • Check the harness |
| Error code: | SC665-01 |
| Description: | Connection Error (BCU - IPU) The machine detects the communication error between BCU and IPU (No FFC connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Reconnect the FFC between BCU and IPU. 2. Replace the FFC between BCU and IPU. 3. Replace the BCU. 4. Replace the IPU. |
| Error code: | SC665-04 |
| Description: | IOB does not start up The IOB does not start up when starting up, or recovery from energy saver mode. |
| Causes: | • Connector disconnected • Harness disconnected • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.) • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Replace the Paper Transport IOB. |
| Error code: | SC669-01 ... SC669-26 |
| Description: | EEPROM communication error |
| Causes: | An error is notified during EEPROM communication and the printer does not recover after three retries. 669 - 1 ID error during EEPROM OPEN 669 - 2 Channel error during EEPROM OPEN 669 - 3 Device error during EEPROM OPEN 669 - 4 Communication interrupted error during EEPROM OPEN 669 - 5 Communication timeout error 669 - 6 Not operating error during EEPROM OPEN 669 - 7 Buffer full during EEPROM OPEN 669 - 8 No error code during EEPROM OPEN 669 - 9 ID error 669 - 10 No error code during EEPROM Close 669 - 11 ID error during EEPROM data write 669 - 12 Channel error during EEPROM data write 669 - 13 Device error during EEPROM data write 669 - 14 Communication interrupted error during EEPROM data write 669 - 15 Communication timeout error 669 - 16 Not operating error during EEPROM data write 669 - 17 Buffer full during EEPROM data write 669 - 18 No error code during EEPROM data write 669 - 19 ID error during EEPROM data read 669 - 20 Channel error EEPROM data read 669 - 21 Device error during EEPROM data read 669 - 22 Communication interrupted error during EEPROM data read 669 - 23 Communication timeout error 669 - 24 Not operating error during EEPROM data rea• Electromagnetic noise • EEPROM errord 669 - 25 Buffer full during EEPROM data read 669 - 26 No error code during EEPROM data read • Electromagnetic noise • EEPROM error |
| Remedy: | • Turn the main power OFF and then ON. • Replace the BCU |
| Error code: | SC669-36 |
| Description: | EEPROM: Verify Error The machine receives an error notification during EEPROM (BCU) communication and does not resume after 2 retries. The machine detects an abnormal value in the EEPROM data when starting up, or recovery from energy saver mode. |
| Causes: | • Electrical noise • EEPROM not connected fully • EEPROM damaged • BCU damaged |
| Remedy: | • Turn the power off/on. • Check the EEPROM. • Replace the EEPROM. • Replace the BCU. |
| Error code: | SC669-37 |
| Description: | EEPROM: Failure Detection Error The machine receives an error notification during EEPROM (BCU) communication and does not resume after 1 retries. The machine determined EEPROM failure in the EEPROM detection operation when starting up, or recovery from energy saver mode. |
| Causes: | • Electrical noise • EEPROM not connected fully • EEPROM damaged • BCU damaged |
| Remedy: | • Turn the power off/on. • Check the EEPROM. • Replace the EEPROM. • Replace the BCU. |
| Error code: | SC670-00 |
| Description: | Engine start up error Case 1 • /ENGRDY signal was not asserted when the machine was turned on or returned from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • EC response was not received within specified time from power on. • PC response was not received within specified time from power on. • SC response was not received within specified time from power on. • Writing to Rapi driver failed (the other party not found through PCI). Case 2 • Unexpected down status was detected after /ENGRDY assertion. |
| Causes: | Case 1 • Engine board does not start up. Case 2 • Engine board reset unexpectedly. |
| Remedy: | Check the connection between the engine board and the controller board. • If it is always reproduced, replace the engine board. If the problem persists, consider replacing the controller board or other boards between them. • If reproducibility is low, multiple causes are to be considered, such as software, engine board, controller board, and PSU. |
| Error code: | SC672-10 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-11 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-12 |
| Description: | Controller start up error Communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-13 |
| Description: | Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672- 10, SC672-11, and SC672-12. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-99 |
| Description: | Controller start up error The operation panel software ended abnormally. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC682 |
| Description: | TD sensor communication error TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error. |
| Causes: | • Corrupted ID data • Disconnected ID chip • No ID chip • Noise |
| Remedy: | Turn the main power off, and then do the following. 1. Reconnect the connectors between Imaging IOB and TD sensor. 2. Reconnect the FFC between Imaging IOB and BCU. 3. Replace the PCDU. 4. Reconnect the harness between Imaging IOB and TD sensor. 5. Replace the FFC between Imaging IOB and BCU. 6. Replace the Imaging IOB. 7. Replace the BCU. • If the last digit of the SC’s branch number (-**) is: 1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y |
| Error code: | SC682-36 |
| Description: | PCU: Verify Error Received a error notification during EEPROM communication and does not resume after 2 retries. |
| Causes: | • Device ID date error • Mu sensor / EEPROM defective • Electrical noise • PCU is not set properly. |
| Remedy: | • Turn the power off/on. • Replace the PCU. |
| Error code: | SC687-00 |
| Description: | PER Not Received Error Unable to receive the PER command from the controller. |
| Causes: | Communication error |
| Remedy: | Replace the BCU. |
| Error code: | SC700 |
| Description: | SPDF DF3100 (D3B0) Error SC700-01 ADF bottom plate lift motor error SC700-02 ADF pick-up roller lift motor SC700-04 ADF feed motor error SC700-05 ADF entrance motor error SC700-06 ADF transport motor error SC700-07 ADF scanning motor error SC700-09 ADF exit motor error -01 Even if the base plate motor is rotated in the base plate ascent direction, the base plate paper feed correct position sensor does not detect. Even if the base plate motor is rotated in the base plate descent direction, the base plate home position sensor does not detect. -02 Even if the pickup arm motor is rotated, the pickup arm home position sensor does not detect. -04, 05, 06, 07, 09 When an error notification signal is detected during the motor drive period. |
| Causes: | -01 • Base plate paper feed correct position sensor error (output error) • Base plate home position sensor error (output error) • Base plate motor error (does not rotate) • Controller error -02 • Pick-up home position sensor error (output error) • Pick-up motor error (does not rotate) • Controller error -04, 05, 06, 07, 09 • Motor defective • Connector disconnected • Harness broken • Overload |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. The target parts that need to be checked are as follows; • -01: all motors, and Pick-up Roller HP Sensor • -02: all motors, and Bottom Plate Lift Sensor, Bottom Plate HP Sensor • -03, 04, 05, 06, 07, 09: all parts in ADF. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC701-02 |
| Description: | ADF: pick-up roller motor drive board error |
| Causes: | This SC code may be appear with an original jam alert. There was a problem with the board that controls the pick-up roller motor. |
| Remedy: | • Motor harness loose, broken, defective • ADF control board harness loose, broken, defective • Motor defective • ADF control board defective |
| Error code: | SC701-03 |
| Description: | Paper Feed Motor Driver Error (ARDF) Detection of error signal from motor driver |
| Causes: | • Encoder disconnection • Encoder connector dropout • Encoder defective • Overload • Motor deterioration |
| Remedy: | • Replace the encoder harness • Check the harness connection • Replace the motor |
| Error code: | SC701-08 |
| Description: | Paper Exit Motor Driver Error (ARDF) Detection of error signal from motor driver. |
| Causes: | • Encoder disconnection • Encoder connector dropout • Encoder defective • Overload • Motor deterioration |
| Remedy: | • Replace the encoder harness • Check the harness connection • Replace the motor |
| Error code: | SC702-01 |
| Description: | ARDF DF3090 (D779) Error Protection Device Intercept Error When original source 5V power supply is ON, protection device intercept of 24V power supply system is detected |
| Causes: | Any of feed motor, transport motor, reverse solenoid, paper feed solenoid, paper feed clutch and FAN motor defective, a harness shortcircuit occurs, and the protection device of the 24V power supply system intercepts. |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts that need to be checked are all motors, all solenoids, and all clutches. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC702-02 |
| Description: | ARDF DF3090 (D779) Error Protection Device Intercept Error 2 When original source 5V power supply is ON, protection device intercept of 24V OUT power supply system is detected. |
| Causes: | Solenoid defective or harness short-circuit occurs in 24VOUT power supply system. |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts that need to be checked are all motors, all solenoids, and all clutches. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC702-03 |
| Description: | ARDF DF3090 (D779) Error Protection Device Intercept Error 3 When original source 5V power supply is ON, protection device intercept of 5VE power supply system is detected. |
| Causes: | Sensor defective or a harness short-circuit occur in 5VE power supply system. |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if the connector for Original Set Sensor is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for Original Set Sensor. Replace the harness if it is disconnected, or damaged. 3. Check if the Original Set Sensor turns OFF/ON (INPUT Check). Replace the part if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC702-04 |
| Description: | Protection device break error 4 (SPDF) The protection device of PSU2 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF pick-up roller lift motor, transmission stamp, or ADF bottom plate lift motor. Then the protection device of PSU2 broke the circuit. |
| Causes: | • Motors controlled by PSU2 are defective. • Harnesses connected to PSU2 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC702-05 |
| Description: | Protection device break error 5 (SPDF) The protection device of PSU1 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF feed motor, ADF entrance motor, ADF transport motor, ADF scanning motor, or ADF exit motor. Then the protection device of PSU1 broke the circuit. |
| Causes: | • Motors controlled by PSU1 are defective. • Harnesses connected to PSU1 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC720-03 |
| Description: | Finisher SR3230 Error Protection Device Intercept Error 1 Protection device intercept error state (fuse break) is detected. |
| Causes: | • Short-circuit defective • Overload defective • Motor defective • Solenoid defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are all the motors and the sensors. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-10 |
| Description: | Finisher: Transport motor 1 (entrance, straight-through) |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-11 |
| Description: | Finisher: Transport motor 2 (junction gate feed) error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-12 |
| Description: | Finisher: Transport motor 3 (downstream from punch unit) error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-13 |
| Description: | Finisher: Transport motor 4 (registration) error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-16 |
| Description: | Finisher: Exit motor 1 (proof tray exit) error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-20 |
| Description: | Finisher: Junction gate motor 1 (proof tray) error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-24 |
| Description: | Finisher: Exit guide motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-25 |
| Description: | Finisher: Punch drive motor error |
| Causes: | • After the punch motor started to operate, the punch was not detected at its home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • After the punch motor started to operate, the punch did not leave its home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-27 |
| Description: | Finisher: Punch movement motor error |
| Causes: | • After the punch motor started to operate, the punch did not return to its home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the punch motor started to operate, the punch unit did not leave the home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload |
| Error code: | SC720-28 |
| Description: | Finisher: Punch side-to-side registration (motor, CIS) error |
| Causes: | There was an error at the CIS used for side-to-side registration of the punch unit. |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload |
| Error code: | SC720-30 |
| Description: | Jogger Motor Error (2000/3000) • Motor driver detected an error (short-circuit or overheat). (SC from the first time) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC720-33 |
| Description: | Finisher: Positioning roller motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-41 |
| Description: | Finisher SR3230 Error Stack Feed-out Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-42 |
| Description: | Finisher SR3230 Error Corner Stapler Movement Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-44 |
| Description: | Finisher SR3230 Error Corner Stapler Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-50 |
| Description: | Finisher: Booklet stapler side fence motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-51 |
| Description: | Finisher: Booklet stapler bottom fence motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-53 |
| Description: | Finisher: Booklet stapler bottom fence motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-60 |
| Description: | Finisher SR3230 Error Booklet Stapler Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-62 |
| Description: | Movement Roller Transport Motor Error (D703/D704) Motor driver detected an error (DC motor control error). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Encoder defective |
| Remedy: | • Check the motor connection. • Replace the motor. • Replace the PCB. |
| Error code: | SC720-63 |
| Description: | Folding Transport Motor Error (D703/D704) Motor driver detected an error (short-circuit or overheat). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload |
| Remedy: | • Check the motor connection. • Replace the motor. • Replace the PCB. |
| Error code: | SC720-65 |
| Description: | Press Folding Motor Error (D703/D704) • Motor driver detected an error (short-circuit or overheat). (SC from the first time) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC720-70 |
| Description: | Finisher SR3230 Error Tray Lift Motor Error |
| Causes: | • Motor controller detects an error (overload) (1st time is jam notification, 2nd time is SC notification). • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t1sec) elapses (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-71 |
| Description: | Finisher: Shift motor 1 (tray, shift roller) motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-72 |
| Description: | Finisher: Exit jogger motor 1 error |
| Causes: | • When the jogger motor started to operate, the component was not detected at the home position within the prescribe time (1st error triggers a jam, 2nd error issues this SC code). • When the jogger fence moved from the home position, the sensor could not detect that the component had left the home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-73 |
| Description: | Shift Jogger Rear Motor Error (2K/3K sheet finisher) |
| Causes: | • Motor defective • Connector disconnected • Overload • Encoder defective (*SC720-25 only) • Home position sensor defective |
| Remedy: | • Check the motor • Check the home position sensor connection • Replace the motor • Replace the home position sensor • Replace the controller |
| Error code: | SC720-74 |
| Description: | Finisher: Output jogger retraction motor error |
| Causes: | • When output jogger retraction started, the component was not detected at the home position within the prescribe time (1st error triggers a jam, 2nd error issues this SC code). • When the output jogger retraction moved from the home position, the sensor could not detect that the component had left the home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-75 |
| Description: | Finisher SR3230 Error Return Roller Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-77 |
| Description: | Leading Edge Guide Motor Error (D703/D704). • Motor driver detected an error (short-circuit or overheat). (SC from the first time) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC720-78 |
| Description: | Trailing Edge Pressure Plate Motor Error (D703/D704) • Motor driver detected an error (DC motor control error). (The first time: jam display, the second time: SC) • When moving to the home position, home position was not detected within specified time (t0 sec). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 sec). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC721-03 |
| Description: | Protection device break error 1 (Finisher SR5070/SR5080) 24V_INT_1 power supply level error. (SC from the first time) |
| Causes: | • Motor defective • Harness broken |
| Remedy: | • Turn the machine OFF/ON. • Replace the harness. • Replace the defective motor. It could be any of the following: Entrance Motor, Registration motor, Junction gate motor, Horizontal transport motor, Pre-stack motor, Stapler entrance motor, Leading edge stopper motor, Base fence movement motor, Base fence lift motor, Feed-out belt motor, Trailing edge press motor, Stapler movement motor, Corner stapler motor, Positioning roller lift motor, Positioning roller rotation motor, Jogger motor (front), Jogger motor (rear), Trimmings shutter solenoid, PSU cooling fan motor • Replace the board. |
| Error code: | SC721-10 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Transport Motor 1 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-11 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Transport Motor 2 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-17 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Paper Eject Motor 2 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-24 |
| Description: | Junction Gate Transport Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Junction gate transport motor defective • Connector disconnected • Overload • Junction gate home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and sensor connector. • Replace the junction gate home position sensor. • Replace the junction gate transport motor. |
| Error code: | SC721-25 |
| Description: | Punch Motor Error (Finisher SR5070/SR5080) • After the punch motor was turned ON, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • After the punch motor was turned ON, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Punch motor defective • Connector disconnected • Overload • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and sensor connector. • Replace the home position sensor. • Replace the punch motor. |
| Error code: | SC721-27 |
| Description: | Punch Movement Motor Error (Finisher SR5070/SR5080) • After driving the punch movement motor, the motor did not back to the home position within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • After driving the punch movement motor, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Punch movement motor defective • Connector disconnected • Overload |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector. • Replace the punch movement motor. |
| Error code: | SC721-28 |
| Description: | Punch Horizontal Registration Detection Error (1K sheet finisher) |
| Causes: | • Over current (board defective, harness short-circuit, solenoid defective) (*721-03 only) • Motor defective (*excluding 721-03) • Connector disconnected (*excluding 721-03) • Overload (*excluding 721-03) • Encoder error (*720-10, 11, 17, 25, 44 only) • Home position sensor error (*Excluding 721-03, 10, 11, 17, 70, and 80) • Retreat sensor error (*721-42 only) • Needle jam (*721-44 only) • Home position sensor (folding blade HP) error (*721-52 only) • Home position sensor (folding cam HP) error (*721-52 only) • Paper surface sensor error (*721-70 only) |
| Remedy: | • Replace the controller • Replace the harness • Replace the motor (*excluding SC721-03) • Reset the connector (*excluding SC721-03) • Replace the solenoid (*SC721-03 only) • Replace the home position sensor (*excluding SC721-03, 10, 11, 17, 80) |
| Error code: | SC721-30 |
| Description: | Jogger Motor 1 Error (1K sheet finisher) |
| Causes: | • Over current (board defective, harness short-circuit, solenoid defective) (*721-03 only) • Motor defective (*excluding 721-03) • Connector disconnected (*excluding 721-03) • Overload (*excluding 721-03) • Encoder error (*720-10, 11, 17, 25, 44 only) • Home position sensor error (*Excluding 721-03, 10, 11, 17, 70, and 80) • Retreat sensor error (*721-42 only) • Needle jam (*721-44 only) • Home position sensor (folding blade HP) error (*721-52 only) • Home position sensor (folding cam HP) error (*721-52 only) • Paper surface sensor error (*721-70 only) |
| Remedy: | • Replace the controller • Replace the harness • Replace the motor (*excluding SC721-03) • Reset the connector (*excluding SC721-03) • Replace the solenoid (*SC721-03 only) • Replace the home position sensor (*excluding SC721-03, 10, 11, 17, 80) |
| Error code: | SC721-33 |
| Description: | Positioning Roller Lift Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Positioning roller lift motor defective • Connector disconnected • Overload • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and sensor connector. • Replace the home position sensor. • Replace the positioning roller lift motor. |
| Error code: | SC721-41 |
| Description: | Feed Out Belt Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • DCM drive software detected the motor drive error. • During the initialization (after executing retry): the first time error is the jam display, the second time error is the SC. • Except the initialization: the SC is issued from the first time. |
| Causes: | • Feed out belt motor defective • Connecter disconnected • Overload • Encoder defective • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the feed out belt motor. |
| Error code: | SC721-42 |
| Description: | Stapler Movement Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • DCM drive software detected the motor drive error. (SC from the first time) |
| Causes: | • Stapler movement motor defective • Connecter disconnected • Overload • Encoder defective • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the stapler movement motor. |
| Error code: | SC721-44 |
| Description: | Booklet Stapler Motor Error (Finisher SR5070/SR5080) • The staple drive unit does not complete operation within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving to the home position, home position was not detected within specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Booklet stapler motor defective • Connector disconnected • Home position sensor defective |
| Remedy: | 1. Removing the overload • Remove the staple jam. • Check the number of sheets 2. Checking the following • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the booklet stapler motor. |
| Error code: | SC721-52 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Folding Plate Drive Motor Error • Motor driver detects an error (short-circuit and overheating) (1st time is SC). • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-53 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Rear End Fence Displacement Motor Error • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-58 |
| Description: | Bundle Transport 1 Release Motor Error (1K sheet finisher) |
| Causes: | • Over current (board defective, harness short-circuit, solenoid defective) (*721-03 only) • Motor defective (*excluding 721-03) • Connector disconnected (*excluding 721-03) • Overload (*excluding 721-03) • Encoder error (*720-10, 11, 17, 25, 44 only) • Home position sensor error (*Excluding 721-03, 10, 11, 17, 70, and 80) • Retreat sensor error (*721-42 only) • Needle jam (*721-44 only) • Home position sensor (folding blade HP) error (*721-52 only) • Home position sensor (folding cam HP) error (*721-52 only) • Paper surface sensor error (*721-70 only) |
| Remedy: | • Replace the controller • Replace the harness • Replace the motor (*excluding SC721-03) • Reset the connector (*excluding SC721-03) • Replace the solenoid (*SC721-03 only) • Replace the home position sensor (*excluding SC721-03, 10, 11, 17, 80) |
| Error code: | SC721-59 |
| Description: | Bundle Transport 2 Release Motor Error (1K sheet finisher) • During movement to home, the home position could not be detected within a predetermined pulse (p0 pulse) (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (p1 pulse) (1st time is jam notification, 2nd time is SC notification). The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0 and p1. |
| Causes: | • Over current (board defective, harness short-circuit, solenoid defective) (*721-03 only) • Motor defective (*excluding 721-03) • Connector disconnected (*excluding 721-03) • Overload (*excluding 721-03) • Encoder error (*720-10, 11, 17, 25, 44 only) • Home position sensor error (*Excluding 721-03, 10, 11, 17, 70, and 80) • Retreat sensor error (*721-42 only) • Needle jam (*721-44 only) • Home position sensor (folding blade HP) error (*721-52 only) • Home position sensor (folding cam HP) error (*721-52 only) • Paper surface sensor error (*721-70 only) |
| Remedy: | • Replace the controller • Replace the harness • Replace the motor (*excluding SC721-03) • Reset the connector (*excluding SC721-03) • Replace the solenoid (*SC721-03 only) • Replace the home position sensor (*excluding SC721-03, 10, 11, 17, 80) |
| Error code: | SC721-70 |
| Description: | Tray 1 Lift Motor Error (Finisher SR5070/SR5080) • When descending, paper sensor is still detecting paper after the specified time (t0 sec). (The first time: jam display, the second time: SC) • When ascending, paper sensor did not detect paper within specified time (t1 sec). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connector disconnected • Overload • Paper sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the paper sensor. • Replace the defective motor. |
| Error code: | SC721-71 |
| Description: | Shift Motor 1 Error (tray/shift roller) (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connector disconnected • Overload • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the defective motor. |
| Error code: | SC721-80 |
| Description: | Interlock Power Error (Finisher SR5070/SR5080) 24V_INT power supply level error. (SC from the first time) |
| Causes: | • Controller board power circuit defective |
| Remedy: | • Turn the machine OFF/ON. • Replace the controller board. |
| Error code: | SC723-03 |
| Description: | Internal Finisher SR3180 (D766) Error Power Supply Error When original source 24V power supply is ON, protection device intercept of non-interlock power supply system is detected. |
| Causes: | A motor failure or harness short-circuit occur in the non-interlock power supply system. |
| Remedy: | • Replace the short-circuited harnesses • Replace the protection devices |
| Error code: | SC723-10 |
| Description: | Internal Finisher SR3180 (D766) Error Transport Motor Error The DCM driver error detection is started after reset, and predetermined milliseconds error signal is detected. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Transport Motor failure • Harness short-circuit • Circuit board failure • Over current • Abnormal temperature |
| Remedy: | • Replace the motor • Replace the harness • Replace the circuit board. |
| Error code: | SC723-20 |
| Description: | Internal Finisher SR3180 (D766) Error Junction Gate Motor Error When the junction gate HP sensor was not turned off while predetermined seconds applied to the junction gate motor with the HP sensor turned on. When the junction gate HP sensor was not turned on while predetermined seconds applied to the junction gate motor with the HP sensor turned off. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Junction Gate Motor failure • Connector disconnected • Over load • Junction gate HP sensor error |
| Remedy: | • Check the connection • Replace the motor/sensor • Replace the harness |
| Error code: | SC723-24 |
| Description: | Internal Finisher SR3180 (D766) Error Exit Paper Pressure Motor Error When the exit paper pressure HP sensor was not turned off while predetermined seconds applied to the exit pressure release motor with the HP sensor turned on. When paper output pressure HP sensor was not turned on while predetermined seconds applied to the exit pressure release motor with the HP sensor turned off. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Exit Pressure Release Motor failure • Connector disconnected • Over load • Exit pressure release HP sensor error |
| Remedy: | • Check the connection • Replace the motor/sensor • Replace the harness |
| Error code: | SC723-44 |
| Description: | Internal Finisher SR3180 (D766) Error Stapler Motor Error When the stapler drive HP sensor was not turned off while predetermined seconds applied to the stapler motor with the HP sensor turned on. When stapler drive HP sensor was not turned on while predetermined seconds applied to the stapler motor with the HP sensor turned off. The STM driver error detection is started after reset, and predetermined seconds error signal is detected. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Stapler Motor failure • Connector disconnected • Stapler Motor overload • Stapler HP sensor error • Harness short-circuit • Circuit board failure • Excess current • Abnormal temperature |
| Remedy: | • Check the connection • Replace the motor/sensor • Replace the harness • Replace the circuit board |
| Error code: | SC723-71 |
| Description: | Internal Finisher SR3180 (D766) Error Shift Motor Error When the shift HP sensor was not turned off while predetermined seconds applied to the shift motor with the HP sensor turned on. When shift HP sensor was not turned on while predetermined seconds applied to the shift motor with the HP sensor turned off. The STM driver error detection is started after reset, and predetermined seconds error signal is detected. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Shift Motor failure • Connector disconnected • Shift Motor overload • Shift HP sensor error • Harness short-circuit • Circuit board failure • Excess current • Abnormal temperature |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-24 |
| Description: | Internal Finisher SR3130 (D690) Error Paper Exit Guide Plate Open/Close Motor Error • When paper exit guide plate open/close motor is driven for specified time (msec.) after paper exit guide plate HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When paper exit guide plate open/close motor is driven for specified time (msec.) after paper exit guide plate HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-25 |
| Description: | Internal Finisher SR3130 (D690) Error Punch Motor Error • When punch motor is driven for specified time (msec.) after punch HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When punch motor is driven for specified time (msec.) after punch HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-27 |
| Description: | Internal Finisher SR3130 (D690) Error Punch Displacement Motor Error • When punch displacement motor is driven for specified time (msec.) when punch displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When punch displacement motor is driven for specified time (msec.) when punch displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-28 |
| Description: | Internal Finisher SR3130 (D690) Error Punch Horizontal Registration Detection Motor Error • When horizontal registration displacement motor is driven for specified time (msec.) when horizontal registration displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When horizontal registration displacement motor is driven for specified time (msec.) when horizontal registration displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-31 |
| Description: | Internal Finisher SR3130 (D690) Error Jogger Front Motor Error • When front jogger motor is driven for specified time (msec.) when front jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When front jogger motor is driven for specified time (msec.) when front jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-32 |
| Description: | Internal Finisher SR3130 (D690) Error Jogger Rear Motor Error • When rear jogger motor is driven for specified time (msec.) when rear jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When rear jogger motor is driven for specified time (msec.) when rear jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-33 |
| Description: | Internal Finisher SR3130 (D690) Error Positioning Roller Motor Error • During initialization/positioning roller descent, even when the positioning roller motor is driven for specified time (msec.) when the positioning roller HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • During initialization, even when the positioning roller motor is driven for specified time (msec.) when the positioning roller HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). • When the positioning roller is lifted from the press position, even when driven for specified time (msec.), the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-38 |
| Description: | Internal Finisher SR3130 (D690) Error Paper Press Motor Error • When the paper press HP sensor is ON and the paper press motor is driven for specified time (msec.), the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When the paper press HP sensor is OFF and the paper press motor is driven for specified time (msec.), the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-42 |
| Description: | Internal Finisher SR3130 (D690) Error Stapler Displacement Movable Motor Error • Sifter stapler displacement HP sensor ON, even when the stapler retreat motor is driven for specified time (msec.), the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • After stapler displacement HP sensor OFF, even when the stapler retreat motor is driven for specified time (msec.), the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-70 |
| Description: | Internal Finisher SR3130 (D690) Error Shift Tray Ascent/Descent Motor Error • During ascent from paper surface sensor ON, even after specified time (msec.) elapses, the paper surface sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • During descent from paper surface sensor OFF, the paper surface sensor does not switch ON even after specified time (msec.) elapses (1st time is jam notification, 2nd time is SC notification). • During descent to the packing position, the full sensor does not switch ON even if the specified time (msec.) elapses. |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-71 |
| Description: | Internal Finisher SR3130 (D690) Error Shift Motor Error The level of shift sensor output does not change when the shift motor is driven for 186 msec. after the motor in turned ON. |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-80 |
| Description: | Finisher gathering roller motor (M14) error |
| Causes: | • Motor overload • Loose connection of the finisher gathering roller motor (M14) • Defective finisher gathering roller motor (M14) |
| Remedy: | • Check the connections to the finisher gathering roller motor (M14). • Replace the finisher gathering roller motor (M14). |
| Error code: | SC724-86 |
| Description: | Internal Finisher SR3130 (D690) Error Stapler Motor Error • HP sensor does not switch OFF even when the stapler motor is driven for specified time (msec.) after the stapler HP sensor switches ON (1st time is jam notification, 2nd time is SC notification). • HP sensor does not switch ON even when the stapler motor is driven for specified time (msec.) after the stapler HP sensor switches OFF (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC761-03 |
| Description: | Protection Device Intercept Error 5V Fuse blowout occurs due to over current during power injection (output detected for longer than 2 seconds). |
| Causes: | • Over current of bridge unit motor • Over current due to short-circuit in PCB |
| Remedy: | • Replace the bridge unit • Replace the PCB |
| Error code: | SC761-04 |
| Description: | Protection Device Intercept Error 24V Fuse blowout occurs due to over current during power injection (output detected for longer than 2 seconds). |
| Causes: | • Over current of bridge unit motor • Over current due to short-circuit in PCB |
| Remedy: | • Replace the bridge unit • Replace the PCB |
| Error code: | SC780-01 |
| Description: | Tray 1 (Upper optional paper tray) Protection Device Intercept Error When original source of 5V power supply is ON, protection device intercept of 24V power system is detected. |
| Causes: | In 24V power supply system: 1. Motor defective 2. Solenoid defective 3. Harness short- circuit |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in tray 1, 2, and optional upper tray are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harnesses in tray 1, 2, and optional upper tray. Replace any harness that is damaged. 3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC781-01 |
| Description: | Tray 2 (Lower optional paper tray) Protection Device Intercept Error When original source of 5V power supply is ON, protection device intercept of 24V power system is detected. |
| Causes: | In 24V power supply system: 1. Motor defective 2. Solenoid defective 3. Harness short- circuit |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in tray 1, 2, and optional upper/lower trays are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harnesses in tray 1, 2, and optional upper/lower trays. Replace any harness that is damaged. 3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC791-00 |
| Description: | No bridge unit when finisher is present When power supply is switched on or paper is fed, finisher set is detected but bridge unit set is not detected. |
| Causes: | 1. Bridge unit not attached 2. Bridge unit defective |
| Remedy: | 1. Reset the bridge unit 2. Turn the main power OFF/ON. |
| Error code: | SC792-00 |
| Description: | No finisher, bridge unit provided When power supply is switched on, it is recognized there is no finisher, and a bridge unit is fitted. |
| Causes: | 1. Finisher connector set incorrectly 2. In a machine which has a bridge unit connected, a finisher is not fitted 3. Finisher defective |
| Remedy: | Connect finisher or disconnect bridge unit, and turn the main power OFF/ON. |
| Error code: | SC816 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. • SC816-99 occurs as a subsystem error except any error from -06 to 96. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the "System" firmware and the other system firmware modules to the latest version. 2. Disable the STR shift function by SP5-191-001 (Power Str Set). 3. Replace the controller board. |
| Error code: | SC817-00 |
| Description: | Monitor error: File detection / Digital signature error • Bootloader cannot read any of diagnostic module, kernel, or root filesystem. • In a bootloader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed. |
| Causes: | • Any of the following items does not exist or is broken OS Flash ROM, Diagnostic module in SD card, Kernel, Root filesystem • Any of the following items is revised fraudulently: Diagnostic module in SD card, Kernel, Root filesystem |
| Remedy: | • ROM update for controller system • Use another booting SD card having a valid digital signature |
| Error code: | SC818-00 |
| Description: | Watchdog timer error The system program fell into a bus-hold state or an endless loop of the program interruption occurred, causing other process to stop. |
| Causes: | • System program defective • Controller board defective • Optional board defective |
| Remedy: | • Turn the main power OFF/ON. • Replace the controller board. |
| Error code: | SC819-00 |
| Description: | Kernel halt error [xxxx]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel. |
| Remedy: | [0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason. (Memory device defective) • ASIC defective • Data other than code data was unzipped due to a software malfunction. • Turn the main power OFF/ON. • Replace the HDD. • Replace the memory • Replace the controller board. • Fix the software [0x5245] Link up error Link up transaction between Engine ASIC and Veena was not completed within 100 ms. Either one of following message appears on console if Link up error occurs. RESUME:PCI-Express bus ROOT_DL status error RESUME:PCI-Express bus DETUP status error "0x53554D45" -> Link up error Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x5355] L2 status time out L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec. Engine ASIC during operation was rebooted or shifted to energy saving mode. Machine reboots when SC23x, SC30x occurs. If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target. The following message appears on console. SUSPEND:PCI-Express L2 Status Check Error SUSPEND:PCI-Express L2 Status Check Error Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x6261] HDD defective Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on. [0x696e] gwinit processing end If the SCS process is ended for some reason If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification) "0x69742064" -> "init died" Turn the main power OFF/ON. [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Turn the main power OFF/ON. Console string Other error (characters on operation panel) System detected internal mismatch error • Software defective • Insufficient memory • Hardware driver defective (RAM, flash memory) • Replace with a larger capacity RAM, or flash memory. • Replace the controller board. • Replace the connected controller option with a new one. |
| Error code: | SC820-00 |
| Description: | Self-diagnostics error: CPU [xxxx]: Detailed error code |
| Remedy: | [0001] to [06FF] [0801] to [4005] CPU error During the self-diagnosis, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs. • System firmware problem • Defective controller 1. Turn the main power switch off and on. 2. Reinstall the controller system firmware. 3. Replace the controller. When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be reported to the technical support center. - SC code - Detailed error code - Program address [0701] to [070A] CPU/Memory Error • System firmware problem • Defective RAM-DIMM • Defective controller • Reinstall the controller system software. • Replace the RAM-DIMM. • Replace the controller. |
| Error code: | SC821-00 |
| Description: | Self-diagnostics error: ASIC [xxxx]: Detailed error code |
| Remedy: | [0B00] ASIC register check error The write-&-verify check has occurred in the ASIC. Defective ASIC device Replace the controller board. [0D05] Comparison error of CPU and ASIC timer The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed. • Defective ASIC timer device • Defective CPU device Replace the controller board. 50A2] Video bridge device (ASIC) register error The CPU detects the video bridge device, but detects error data from the video bridge device. Defective I/F between the video bridge device and the controller Replace the controller board. |
| Error code: | SC822-00 |
| Description: | Self-diagnostics error: HDD [XXXX]: Detailed error code |
| Causes: | HDD timeout. Diagnostics command error |
| Remedy: | [3003] HDD timeout Check performed only when HDD is installed: • The BSY bit of the HDD device has remained busy for 31 seconds. • After a diagnostic command is set for the HDD, the device remains busy for over 6 seconds. • Defective HDD device • Defective HDD connector • Defective ASIC device • Replace or uninstall the HDD device. • Replace the HDD connector. • Replace the controller board. [3004] Diagnostics command error Result of the issuance of diagnostic command is error. Defective HDD device Replace or remove the HDD device. |
| Error code: | SC823-00 |
| Description: | Self-diagnostics error: NIC [XXXX]: Detailed error code |
| Remedy: | [6101] MAC address check sum error The result of the MAC address check sum does not match the check sum stored in ROM. Mismatch of the storage format of MAC address stored in ROM • Defective SEEP ROM • Defective I2C bus (connection) Replace the controller board. [6104] PHY IC error The PHY IC on the controller cannot be correctly recognized. • Defective PHY chip • Defective ASIC MII I/F Replace the controller board. [6105] PHY IC loop-back error An error occurred during the loop-back test for the PHY IC on the controller. • PHY chip • Defective MAC of ASIC (SIMAC/COMIC/CELLO) • Defective I/F with the PHY board • Defective solder on the PHY board • Check the I/F of the PHY board. • Check the I/F of the controller board. • Replace the PHY board. • Replace the controller board. |
| Error code: | SC824-00 |
| Description: | Self-diagnostics error: NVRAM (resident) [XXXX]: Detailed error code [1401] NVRAM verify error NVRAM device is missing or NVRAM device is damaged. |
| Causes: | • The NVRAM device is missing. • The NVRAM device is damaged. • NVRAM backup battery exhausted • NVRAM socket damaged |
| Remedy: | Replace the NVRAM device. |
| Error code: | SC827-00 |
| Description: | Self-diagnostic error: Standard SDRAM DIMM [XXXX]: Detailed error code |
| Remedy: | [0201] Verification error Error detected during a write/verify check for the resident RAM (SDRAM DIMM). • Loose connection • Defective SDRAM DIMM • Defective controller Replace the controller board or RAM DIMM. [0202] Resident memory error The SPD values in all RAM DIMM are incorrect or unreadable. • Defective RAM DIMM • Defective SPD ROM on RAM DIMM • Defective I2C bus Replace the RAM DIMM |
| Error code: | SC828-00 |
| Description: | Self-diagnostic error: ROM [xxxx]: Detailed error code [0101] Check sum error 1 The boot monitor and OS program stored in the ROM DIMM is checked. If the check sum of the program is incorrect, this SC code is displayed. |
| Causes: | • Defective FLASH ROM device • Defective CPU device |
| Remedy: | • Try updating the boot monitor and OS program • Replace the controller board. |
| Error code: | SC835-00 |
| Description: | Self-diagnostic error: Centronic device [xxxx]: Detailed error code |
| Remedy: | [1102] Verify error The loopback connector is connected but check results is an error. • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [110C] DMA verify error The loopback connector is connected but check results is an error. • ASIC device error • IEEE1284 connector error • Centronic loopback connector is defective Replace the controller board. [1120] Loopback connector undetected Centronic loopback connector is not connected for detailed self-diagnostic test. • Centronic loopback connector not connected correctly • Centronic loopback connector is defective • ASIC device is defective • Connect the centronic loopback connector • Replace the centronic loopback connector • Replace the controller board. |
| Error code: | SC838-00 |
| Description: | Self-diagnostic Error: Clock Generator [xxxx]: Detailed error code [2701] Verify error A verify error occurred when setting data was read from the clock generator via the I2C bus. |
| Causes: | • Defective clock generator • Defective I2C bus • Defective I2C port on the CPU |
| Remedy: | Replace the controller board. |
| Error code: | SC839-00 |
| Description: | Self-diagnostic Error: Serial Flash [xxxx]: Detailed error code [9001] Serial Flash access error Serial Flash memory for certificate cannot be read/writen. |
| Causes: | Defective serial flash memory |
| Remedy: | Replace the controller board. |
| Error code: | SC840-00 |
| Description: | EEPROM access error • During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code. • During the I/O processing, a writing error occurred. |
| Causes: | • Defective EEPROM |
| Error code: | SC841-00 |
| Description: | EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | SC842-01 |
| Description: | Insufficient Nand-Flash blocks (threshold exceeded) At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code. |
| Causes: | Number of unusable blocks exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC842-02 |
| Description: | Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code. |
| Causes: | Number of blocks deleted exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC853-00 |
| Description: | Bluetooth device connection error The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Remedy: | Always connect the Bluetooth device (USB type) before the machine is turned on. |
| Error code: | SC854-00 |
| Description: | Bluetooth device disconnected The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Remedy: | Never remove Bluetooth (USB type) after machine starts |
| Error code: | SC855-01 |
| Description: | Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC855-02 |
| Description: | Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC857-00 |
| Description: | USB I/F Error The USB interface is unusable because of a driver error. |
| Causes: | USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.) |
| Remedy: | • Check USB connection. • Replace the controller board. |
| Error code: | SC858-00 |
| Description: | Data encryption conversion error (Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC858-01 |
| Description: | Data encryption conversion error (HDD Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-02 |
| Description: | Data encryption conversion error (NVRAM Read/Write Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | NVRAM defective |
| Remedy: | • Replace the NVRAM. • Replace the controller board. |
| Error code: | SC858-30 |
| Description: | Data encryption conversion error (NVRAM Before Replace Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | Software error such as conversion parameters being invalid. |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-31 |
| Description: | Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC859-00 |
| Description: | Data encryption conversion HDD conversion error When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-01 |
| Description: | Data encryption conversion HDD conversion error (HDD check error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-02 |
| Description: | Data encryption conversion HDD conversion error (Power failure during conversion) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: NVRAM/HDD conversion is incomplete. |
| Causes: | Power failure occurred during encryption key update. |
| Remedy: | The display after restart instructs the user to format the HDD. |
| Error code: | SC859-10 |
| Description: | Data encryption conversion HDD conversion error (Data read/write command error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.) |
| Causes: | HDD was not successfully converted during encryption key update due to HDD errors or cable noises. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC860-00 |
| Description: | HDD startup error at main power on (HDD error) • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY*/ • SS_BAD_LABEL:/* (-4)Wrong partition type*/ • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/ • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/ • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/ • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/ • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/ • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/ • SS_SIZE_ERROR:/* (-11)Drive size too small*/ • SS_NO._PARTITION:/* (-12)The specified partition does not exist*/ • SS_NO._FILE:/* (-13)Device file does not exist*/ • Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more. |
| Causes: | • Unformatted HDD • Label data corrupted • HDD defective |
| Remedy: | Format the HDD (SP5-832: HDD formatting) through SP mode. |
| Error code: | SC863-01 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC863-02 ... SC863-23 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)). |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC864-00 |
| Description: | HD data CRC error During HD operation, the HD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HD. |
| Causes: | HD defective |
| Error code: | SC864-02 ... SC864-23 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC864-02) to partition "v" (SC864-23)). |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC865-00 |
| Description: | HD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-01 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Replace the HDD. |
| Error code: | SC865-02 ... SC865-23 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-50 ... SC865-73 |
| Description: | HDD time-out error The machine does not detect a reply from the HDD during the HDD operation. |
| Causes: | The HDD does not respond to the read/ write command from the machine. |
| Remedy: | • Check the harness connections between the controller board and HDD. • Replace the HDD. |
| Error code: | SC866-00 |
| Description: | SD card authentication error A license error of an application that is started from the SD card was detected. |
| Causes: | Invalid program data is stored on the SD card. |
| Remedy: | Store a valid program data on the SD card. |
| Error code: | SC867-00 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd0). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-01 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd1). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC868-00 |
| Description: | SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd0) |
| Causes: | • SD card is defective • SD controller is defective |
| Remedy: | • Reformat the SD card (using the "SD Formatter" made by Panasonic).* • Check the SD card insertion status. • Replace the SD card. • Replace the controller board. |
| Error code: | SC868-01 |
| Description: | SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd1) |
| Causes: | • SD card is defective • SD controller is defective |
| Remedy: | SD card used for starting an application • Turn the main power off and check the SD card insertion status. • If no problem is found, insert the SD card and turn the main power on. • If an error occurs, replace the SD card. • SD card for users • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).* • In case of a device access error, turn the main power off and check the SD card insertion status. • If no problem is found, insert the SD card and turn the main power on. • If an error occurs, use another SD card. • If the error persists even after replacing the SD card, replace the controller board. |
| Error code: | SC868-02 |
| Description: | SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd1) |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | SD card that starts an application • Turn the main power off and check the SD card insertion status. • If no problem is found, insert the SD card and turn the main power on. • If an error occurs, replace the SD card. • SD card for users • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).* • In case of a device access error, turn the main power off and check the SD card insertion status. • If no problem is found, insert the SD card and turn the main power on. • If an error occurs, use another SD card. • If the error persists even after replacing the SD card, replace the controller board. |
| Error code: | SC870 |
| Description: | Address book data error. Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM was replaced individually without formatting the Address Book) • Address Book storage device (SD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected. |
| Remedy: | • Software defective. Turn the machine OFF/ON. If this is not the solution for the problem, then replace the controller firmware. • HDD defective. More Details • Do SP5846 050 (UCS (User info control service) Settings – Initialize all Directory Info.) to reset all address book data. • Reset the user information with SP5832 006 (HDD Formatting– User Information). • Replace the HDDs. • Boot the machine from the SD card. |
| Error code: | SC872-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007: HDD Formatting: Mail RX Data).). • Replace the HDD. When you do the above, the following information will be initialized. • Partly received partial mail messages. • Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages). |
| Error code: | SC873-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007 : HDD Formatting: Mail RX Data). • Replace the HDD. When you do the above, the following information will be initialized. • Sender’s mail text • Default sender name/password (SMB/FTP/NCP) • Administrator mail address • Scanner delivery history |
| Error code: | SC875-01 |
| Description: | Delete all error (HDD erasure) (hddchack –i error) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC875-02 |
| Description: | Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC876-00 |
| Description: | Log Data Error An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Damaged log data file. • Log encryption is enabled but encryption module is not installed. • Inconsistency of encryption key between NV-RAM and HDD. • Software bug. |
| Remedy: | Try the SC876-01 to -99 solutions listed below. If it is not solved, do the following steps (for when only an HDD is replaced): 1. Disconnect the HDD and turn on the main power. 2. Execute SP5-801-019. 3. Turn off the main power. 4. Connect the HDD and turn on the main power. 5. Execute SP5-832-004. 6. Turn off the main power. The following step is to configure the logging/encryption setting again. 7. Turn on the main power. 8. Set SP9-730-002 through -004 to 1. 9. Cycle the main power off and on. |
| Error code: | SC876-01 |
| Description: | Log Data Error 1 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Damaged log data file |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | SC876-02 |
| Description: | Log Data Error 2 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Log encryption is enabled but encryption module is not installed. |
| Remedy: | • Replace or set again the encryption module. • Disable the log encryption setting. |
| Error code: | SC876-03 |
| Description: | Log Data Error 3 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Inconsistency of encryption key between NV-RAM and HDD. |
| Remedy: | • Disable the log encryption setting. • Initialize LCS memory (SP5801-019). • Initialize the HDD (SP5-832-004). |
| Error code: | SC876-04 |
| Description: | Log Data Error 4 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption) • Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption) |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | SC876-05 |
| Description: | Log Data Error 5 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Only the NV-RAM has been replaced with one previously used in another machine. • Only the HDD has been replaced with one previously used in another machine. |
| Remedy: | • Attach the original NV-RAM. • Attach the original HDD. • With the configuration that caused the SC, initialize the HDD (SP5-832-004). |
| Error code: | SC876-99 |
| Description: | Log Data Error 99 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Other causes |
| Error code: | SC878-00 |
| Description: | TPM authentication error TPM electronic recognition failure |
| Causes: | • Update of system module attempted without correct update path • USB flash memory not operating correctly |
| Remedy: | Replace the controller board (PCB3). Trusted Platform Module • In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as designated in certain Dell BIOS settings). |
| Error code: | SC878-01 |
| Description: | USB flash error There is a problem in the file system of the USB flash memory. |
| Causes: | USB Flash system files corrupted. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-02 |
| Description: | TPM error An error occurred in either TPM or the TPM driver. |
| Causes: | TPM not operating correctly. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-03 |
| Description: | TCSD error An error occurred in the TPM software stack. |
| Causes: | • TPM, TPM software cannot start • A file required by TPM is missing |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC880-00 |
| Description: | MLB error |
| Causes: | The response is not received within the specified time during the access to the MLB. Defective MLB |
| Remedy: | • Replace the MLB • Remove the MLB |
| Error code: | SC881-01 |
| Description: | Management area error • A problem was detected in the software • This error may even occur is an IC card option is not installed. |
| Causes: | • This is caused by accumulation of abnormal authentication information in the software. (User operation will not directly cause it.) • At login Example: When a job is sent to the printer/when logged on from the operation panel/when logged on from a Web browser |
| Remedy: | Turn the main power off/on. |
| Error code: | SC899-00 |
| Description: | Software performance error (signal reception end) Unknown software error occurred. |
| Causes: | Occurs when an internal program behaves abnormally. |
| Remedy: | In the case of a hardware defect • Replace the hardware. In the case of a software error • Turn the main power OFF/ON. • Try updating the firmware. |
| Error code: | SC900-00 |
| Description: | Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter. |
| Causes: | • Unexpected NV-RAM is attached. • NV-RAM defective • NV-RAM data corrupted. • Data written to unexpected area because of external factor etc. • The count requested by the SRM on receiving PRT is not completed. |
| Remedy: | Replace the NV-RAM. |
| Error code: | SC920-00 |
| Description: | Printer application error (No response at PM startup). When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | Turn the main power off/on. |
| Error code: | SC920-01 |
| Description: | Printer application error (Timeout during PM operation). When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | Turn the main power off/on. |
| Error code: | SC920-02 |
| Description: | Printer application error (WORK memory cannot be acquired) Printer application error (Filter process ended abnormally) An error was detected in the application, and no further operation is possible. |
| Causes: | • There is a bug in the software. • The hardware configuration is not as planned (for example, insufficient memory) |
| Remedy: | • Turn the main power OFF/ON. • Increase the memory storage capacity. |
| Error code: | SC920-03 |
| Description: | Printer application error (Unable to start filter process). When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | Turn the main power off/on. |
| Error code: | SC920-04 |
| Description: | Printer error (Filter process not started) When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | • Turn the main power off/on. |
| Error code: | SC921-00 |
| Description: | Printer application error (Resident font not found) The resident fonts cannot be found at printer startup. |
| Causes: | The resident font file is missing. |
| Remedy: | Turn the main power off/on. |
| Error code: | SC925-00 |
| Description: | Net File function error The Net File storage area on the HDD is not available, or the management file used for handling the Net File data is broken. As a result, access to the Net File data cannot be continued. |
| Causes: | • Defective HDD • HDD inconsistency caused by switching the machine off while writing to HDD • Software bug • When HDD error-related service calls (SC860-SC865) are issued at the same time: This error can be caused by a defective HDD. Therefore, take the necessary countermeasures specified for SC860, etc. |
| Remedy: | • When other HDD error-related service calls (SC860-SC865) are NOT issued at the same time: 1) Turn the main power off/on. 2) If it cannot be restored by taking the above measure, initialize the Net File partition in the HDD. Note, however, that this may delete stored data such as documents remaining in the Fax transmission queue and those waiting for capture. Therefore, you must obtain the consent of your customer before executing the initialization. Note that after executing commands including Plumeria/Palm2, the job history will also be cleared. 3) If the error persists even after taking the above step, initialize all of the partitions in the HDD in accordance with SP5-832-001, then turn the main power off and then on again. Note, however, that this step will clear all of the data stored on the HDD including various documents, address book data, and so on. Therefore, again you must obtain the prior consent of your customers. Note that saved received Fax documents will be protected, but the receiving order may not be maintained. 4) If the error still cannot be restored, replace the HDD. |
| Error code: | SC994-00 |
| Description: | Application Item Error The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure. |
| Causes: | Too many executed application items |
| Remedy: | Logging only |
| Error code: | SC995-01 |
| Description: | CPM setting error 1 Comparison of machine serial number (11 digits) and machine identification code. Details: • Machine serial number cannot be identified because of BICU replacement or malfunctioning. • Machine serial number cannot be identified because of NV-RAM replacement |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Enter the machine serial number using SP5-811 (MachineSerial), and then turn the power on/off. • Attach the NV-RAM that was installed previously. |
| Error code: | SC995-02 |
| Description: | CPM setting error 2 Comparison of machine serial number (11 digits) and machine identification code. Details: Machine serial number cannot be identified because of NV-RAM replacement or malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Attach the NV-RAM that was installed previously. • Download data on the NV-RAM using SP5-825 (NV-RAM Data Download). |
| Error code: | SC995-03 |
| Description: | CPM setting error 3 Comparison of machine serial number (11 digits) and machine identification code. Details: Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Replace it with the correct type of controller. |
| Error code: | SC995-04 |
| Description: | CPM setting error 4 Comparison of machine serial number (11 digits) and machine identification code. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Return the parts to the original configuration, and then replace them according to the manual |
Название
RICOH TYPE K Скрепки с картриджем
RICOH TYPE K Скрепки (3 упаковки)
RICOH TYPE S Скрепки буклетные в картридже для SR3000
RICOH TYPE T Скрепки (2 упаковки)
RICOH TYPE W Скрепки в картридже
RICOH TYPE W Скрепки (4 упаковки)
RICOH TYPE MP-6054 Тонер-картридж черный
RICOH Фотобарабан
RICOH Девелопер чёрный
