Ricoh MP7503SP
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Коды ошибок
SC101-01
SC101-02
SC101-05
SC101-06
SC102-00
SC120-00
SC121-00
SC141-00
SC142-00
SC144-00
SC151-00
SC152-00
SC154-00
SC195-00
SC202-00
SC203-00
SC204-00
SC220-00
SC221-00
SC230-00
SC231-00
SC240-00
SC270-00
SC272-01
SC272-10
SC300-00
SC305-00
SC306-00
SC307-00
SC320-01
SC324-01
SC360-01
SC360-11
SC361-00
SC362-00
SC370-01
SC370-11
SC375-00
SC376-00
SC377-00
SC378-00
SC380-51
SC396-01
SC410-00
SC411-01
SC411-02
SC440-01
SC440-02
SC495-00
SC496-00
SC501-01
SC502-00
SC503-00
SC504-00
SC505-01
SC505-02
SC505-03
SC505-04
SC515-00
SC516-00
SC520-01
SC520-02
SC520-03
SC520-04
SC521-01
SC521-02
SC522-01
SC522-02
SC530-01
SC530-02
SC530-03
SC530-04
SC530-05
SC530-06
SC530-07
SC530-08
SC530-09
SC530-10
SC530-11
SC530-12
SC530-13
SC530-14
SC530-15
SC530-16
SC531-01
SC531-02
SC531-03
SC540-01
SC540-03
SC540-04
SC541-00
SC542-01
SC542-02
SC542-03
SC543-00
SC544-00
SC545-00
SC547-01
SC547-02
SC547-03
SC551-00
SC552-01
SC552-02
SC552-03
SC553-00
SC555-00
SC557-00
SC559-00
SC569-00
SC570-00
SC571-00
SC572-00
SC573-00
SC574-00
SC575-00
SC581-00
SC585-00
SC590-00
SC620-01
SC620-02
SC620-03
SC621-01
SC621-02
SC626-01
SC626-02
SC628-01
SC628-02
SC641-00
SC664-01
SC664-02
SC664-03
SC664-11
SC664-12
SC664-13
SC664-21
SC664-22
SC664-23
SC665-04
SC669-01
SC669-02
SC669-03
SC669-04
SC669-05
SC669-06
SC669-07
SC669-08
SC669-09
SC669-10
SC669-11
SC669-12
SC669-13
SC669-14
SC669-15
SC669-16
SC669-17
SC669-18
SC669-19
SC669-20
SC669-21
SC669-22 ... SC669-34
SC670-01
SC670-02
SC672-10
SC672-11
SC672-12
SC672-13
SC672-99
SC689-01
SC689-02
SC700-01
SC700-02
SC700-04
SC700-05
SC700-06
SC700-07
SC700-09
SC702-04
SC702-05
SC720-01
SC720-03
SC720-04
SC720-06
SC720-10
SC720-11
SC720-13
SC720-15
SC720-17
SC720-20
SC720-24
SC720-25
SC720-27
SC720-28
SC720-30
SC720-33
SC720-34
SC720-35
SC720-41
SC720-42
SC720-44
SC720-50
SC720-51
SC720-52
SC720-53
SC720-54
SC720-60
SC720-70
SC720-71
SC720-72
SC720-73
SC720-74
SC720-75
SC720-80
SC720-81
SC720-82
SC720-83
SC720-84
SC720-87
SC722-01
SC722-10
SC722-24
SC722-25
SC722-30
SC722-33
SC722-35
SC722-36
SC722-37
SC722-39
SC722-40
SC722-41
SC722-42
SC722-43
SC722-44
SC722-70
SC722-71
SC722-72
SC722-74
SC722-75
SC722-80
SC722-81
SC722-83
SC724-03
SC724-71
SC724-80
SC725-01
SC725-12
SC725-13
SC725-14
SC725-30
SC725-31
SC725-32
SC725-33
SC725-34
SC725-35
SC725-36
SC725-37
SC725-38
SC725-39
SC725-40
SC725-41
SC725-71
SC725-72
SC725-73
SC725-74
SC740-03
SC740-10
SC745-03
SC816-01 ... SC816-94
SC816-96
SC816-98
SC817-00
SC819-00
SC840-00
SC841-00
SC842-00
SC842-01
SC842-02
SC845-01 ... SC845-05
SC855-01
SC855-02
SC857-00
SC858-00
SC858-01
SC858-02
SC858-30
SC858-31
SC859-00
SC859-01
SC859-02
SC859-10
SC860-00
SC862-00
SC863-00
SC863-01 ... SC863-23
SC864-01 ... SC864-23
SC865-00 ... SC865-23
SC865-50 ... SC865-73
SC866-00
SC867-00, SC867-01, SC867-02
SC868-00, SC868-01, SC868-02
SC869-01
SC870-00 ... SC870-59
SC872-00
SC873-00
SC874-05 ... SC874-99
SC875-01, SC875-02
SC877-00
SC878-00
SC878-01
SC878-02
SC878-03
SC878-20
SC878-21
SC880-00
SC899-00
SC990-00
SC991-00
SC992-00
SC997-00
SC998-00
Описание
| Error code: | SC101-01 |
| Description: | CIS Error: Front Side The peak white level is less than the prescribed value. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Engine board • PSU/Signal harness |
| Error code: | SC101-02 |
| Description: | Lamp Error (Detecting the lighting error) The white level peak did not reach the prescribed threshold when the white guide plate was scanned. Error detection timing; During the scanner adjustment (detecting the lighting error) at the time of applying power source for scanner (when the main power is turned ON). |
| Causes: | • Condensation in scanner unit • Connector disconnected • Scanner Carriage defective • BiCU defective • Harness defective • White Guide Plate dirty or attachment fault • IOB defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reconnect the connector. Reconnect the following connectors; • Scanner Carriage – BiCU connector • SBU – LEDB connector (SBU side connector on the scanner carriage) • BiCU – IOB harness 2. Check the white guide plate (exposure glass). Check the white guide plate attached to the exposure glass. If the white guide plate is in an unusual state, replace the white guide plate. 3. Scanner carriage defective Replace the scanner carriage. 4. BiCU defective Replace the BiCU. 5. Harness defective Replace the following harnesses. • Scanner Carriage – BiCU harness • BiCU – IOB harness 6. IOB defective Replace the IOB. |
| Error code: | SC101-05 |
| Description: | Lamp Error (Initial Illumination Adjustment) (Left Side) A part or all of the LED board on the left side does not light up. This error is detected if the white level peak did not reach the prescribed threshold when the white plate was scanned. |
| Causes: | • LED board defective on the left side • SBU defective • BICU defective • Power/signal harness defective • Condensation in the scanner unit • Mirrors or lenses dirty or positioned incorrectly • White plate dirty or installed incorrectly |
| Remedy: | • Clean the mirrors and white plate. • Cycle the machine off/on. If the SC showed up again, try the following. • Reconnect the power/signal harness. • Replace the LED board on the left side. • Replace the lens block. • Replace the BICU. • Replace the power/signal harness. |
| Error code: | SC101-06 |
| Description: | Lamp Error (Initial Illumination Adjustment) (Right Side) A part or all of the LED board on the right side does not light up. This error is detected if the white level peak did not reach the prescribed threshold when the white plate was scanned. |
| Causes: | • LED board defective on the right side • SBU defective • BICU defective • Power/signal harness defective • Condensation in the scanner unit • Mirrors or lenses dirty or positioned incorrectly • White plate dirty or installed incorrectly |
| Remedy: | • Clean the mirrors and white plate. • Cycle the machine off/on. If the SC showed up again, try the following. • Reconnect the power/signal harness. • Replace the LED board on the right side. • Replace the lens block. • Replace the BICU. • Replace the power/signal harness. |
| Error code: | SC102-00 |
| Description: | LED Illumination Adjustment Error: Front Side The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Controller board • PSU/Signal harness |
| Error code: | SC120-00 |
| Description: | Scanner HP Error 1 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go OFF). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC121-00 |
| Description: | Scanner HP Error 2 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go ON). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC141-00 |
| Description: | Black Level Correction Error: Front Side The automatic adjustment has failed to correct the black level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC142-00 |
| Description: | White Level Correction Error: Front Side The automatic adjustment has failed to correct the white level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC144-00 |
| Description: | Scanner Communication Error: Front Side Cannot correctly establish communication with the MPU(SoC-AFE) |
| Causes: | • Communication error with MPU (SoC-AFE) • PSU is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • Engine board • PSU/Signal harness |
| Error code: | SC151-00 |
| Description: | Black Level Correction Error: Rear Side The automatic adjustment has failed to correct the black level (rear side) to the permissible range |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC152-00 |
| Description: | White Level Correction Error: Rear Side The automatic adjustment has failed to correct the white level (rear side) to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC154-00 |
| Description: | Scanner Communication Error: Rear Side Cannot correctly establish communication with the MPU (SoC-AFE) |
| Causes: | • Communication error with MPU (SoC-AFE) • PSU is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • Engine board • PSU/Signal harness |
| Error code: | SC195-00 |
| Description: | Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). |
| Causes: | The product identification code in the machine serial number (11 digits) does not match. |
| Remedy: | Re-enter the machine serial number. |
| Error code: | SC202-00 |
| Description: | Polygon Motor: ON Timeout Error After the polygon motor turned on, or within the specified time (sec.) after the rpm’s changed, the motor did not enter READY status. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC203-00 |
| Description: | Polygon Motor: OFF Timeout Error The XSCRDY signal (polygon ready) never becomes inactive (H) within 3 sec. after the polygon motor went OFF. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the harness between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC204-00 |
| Description: | Polygon Motor: XSCRDY Signal Error During polygon motor rotation, the XSCRDY signal was inactive (H) for longer than one rotation of the polygon. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC220-00 |
| Description: | Laser Synchronization Detection Error: Leading Edge The laser synchronizing detection signal for the start position of the LD was not output for 200msec. after LDB unit turned on with the polygon motor rotating normally. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photo detector. • Abnormality around GAVD • IDB (LED driver) defective • LDB defective • IPU defective |
| Remedy: | • Turn the power off/on. • Replace the laser unit. • Replace the harness. • Replace the IPU board. |
| Error code: | SC221-00 |
| Description: | Laser Synchronization Detector Error: K Leading Edge (LD1) While the polygon motor is rotating normally, no synchronizing detection signal is output for black, leading edge for any LD other than LD0. |
| Causes: | • Laser synchronization detector harness is loose, broken, defective • LD unit defective • Laser diode board defective • BICU defective |
| Remedy: | • Check LD unit, laser diode board connections • Replace LD unit • Replace laser diode board • Replace BICU |
| Error code: | SC230-00 |
| Description: | FGATE ON Error The FGATE signal did not turn ON within the given time period after the writing process started. |
| Causes: | • GAVD defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between BCU and LDB defective |
| Remedy: | • Turn the power off/on. • Replace the harness between IPU and laser unit. • Replace the IPU board. • Replace the controller board. |
| Error code: | SC231-00 |
| Description: | FGATE OFF Error The FGATE signal did not turn OFF within the given time period after the writing process ended. |
| Causes: | • GAVD defective • Image processing ASIC defective • IPU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Turn the power off/on. • Replace the harness between IPU and laser unit. • Replace the IPU board. • Replace the controller board. |
| Error code: | SC240-00 |
| Description: | LD Error • The LD error status of LD driver is asserted after the LD is initialized. • The LD driver`s error signal is detected during LD initialization. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • The interface harness damaged or not connected correctly. • LD driver defective |
| Remedy: | • Cycle the main power off/on. • Replace the laser unit. • Replace the harness. • Replace the IPU board. |
| Error code: | SC270-00 |
| Description: | Write ASIC communication error • When the Engine Board could not read the Unique ID of the Writing ASIC properly when starting this machine. • When an Error bit occurred in the communication between the Engine Board and the Writing ASIC. |
| Causes: | The unique ID of the write ASIC was not read normally. |
| Remedy: | • Turn the power OFF and then ON. • Replace the Engine Board. |
| Error code: | SC272-01 |
| Description: | LD Driver Communication Error If the value is not same when the machine reads and writes the same registration at the machine start-up. If the communication parity retries three consecutive times, the SC is generated. |
| Causes: | • CPU defective • IPU defective • BCU defective • Harness defective |
| Remedy: | • Cycle the main power off/on. • Replace the laser unit. • Replace the harness. • Replace the IPU board. |
| Error code: | SC272-10 |
| Description: | LD driver communication error: Other LD voltage does not satisfy the specified voltage (5 V). |
| Causes: | • BCU defective (LD5V Power error) • LDB defective (LD drive error) • LDB connector defective (loose, broken) • Interlock switch defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LDB and IPU. 3. Replace the IPU. 4. Replace the LD unit. 5. Replace the harness between LDB and IPU. 6. Replace the interlock switch. |
| Error code: | SC300-00 |
| Description: | Charge corona wire voltage (C1) error 1 |
| Causes: | The charge wire voltage error signal went HIGH because the charge corona wire voltage fell below -4V for more than 50 ms, |
| Remedy: | • Voltage leak • Signal harness loose, broken, defective |
| Error code: | SC305-00 |
| Description: | Charge corona wire cleaner error 1 The charge cleaner pad did not arrive at the home position: • Motor locked within 4 s after switching on, or does not lock within 30 s. • Motor locked within 10 s after reversing, or does not lock within 30 s. |
| Causes: | • Charge corona wire cleaner motor harness loose, broken, defective • Charge corona wire cleaner motor defective |
| Remedy: | • Inspect motor harness • Replace charge corona wire cleaner motor |
| Error code: | SC306-00 |
| Description: | Charge corona wire cleaner error 2 Charge corona motor is not operating. The current at the charge corona motor was detected less than 83 mA. |
| Causes: | • Charge corona wire cleaner motor connector is defective or disconnected • Motor defective |
| Remedy: | • Inspect motor harness • Replace charge corona wire cleaner motor |
| Error code: | SC307-00 |
| Description: | Charge grid circuit open When high voltage went to the corona grid, feedback voltage was detected more than the set value 9 times. This feedback voltage is used to update PWM for output control. |
| Causes: | • Charge corona harness defective • Charge corona unit defective or disconnected • Charge corona power pack is defective. |
| Remedy: | • Inspect charge corona harness • Replace charge corona unit • Replace charge corona power pack |
| Error code: | SC320-01 |
| Description: | Development Power Pack Output Error (K). When SC signals are detected 25 times consecutively in 20ms intervals (500 msec). Details: When the development power pack is shorted, the development power pack detects it by means of an SC signal (HIGH level). The IOB monitors the SC signals as explained above. |
| Causes: | • Development power pack shorted |
| Remedy: | Disconnect the high voltage cable from the output terminal of the development power pack of the corresponding color, and check the following points. • PWM: Check the signal of the corresponding color. • If the signal is fixed to HIGH during photocopying process, replace the harness or the IOB. • Check the output of the development power pack of the corresponding color. If the output is fixed to HIGH during photocopying process, replace the power pack. If the output is normal during photocopying process, test the resistance between the highvoltage cable and the ground. If resistance is “0” or nearly “0”, replace the high-voltage harness or PCU. |
| Error code: | SC324-01 |
| Description: | Development motor: Bk: Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Development unit torque increased |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Replace the PCDU. |
| Error code: | SC360-01 |
| Description: | TD Sensor Adjustment Error • When Mu count exceeds the judgment threshold of no developer status. • When Mu count does not satisfy the following target ranges for 3 times in a row. • Upper threshold • Lower threshold |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer toner density differs from initial developer |
| Remedy: | • Replace the TD sensor harness. • Reconnect the TD sensor connector. • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC360-11 |
| Description: | TD sensor adjustment error: Timeout Error During the TD sensor auto adjustment, the TD sensor output voltage (Vt) does not enter the target range (3.0 ± 0.1V) within 20 s. When this error occurs, the display of SP2-906-1 reads 0.00V. Note: • This SC is released only after correct adjustment of the TD sensor has been achieved. • Cycling the machine off/on will cancel the SC display, but does not release ID sensor toner supply |
| Causes: | • TD sensor harness loose, broken, defective • TD sensor defective • IOB defective |
| Remedy: | • Remove development unit and inspect TD sensor harness • Replace TD sensor • Replace IOB |
| Error code: | SC361-00 |
| Description: | TD sensor output error: Upper Limit TD sensor output voltage (Vt), measured during each copy cycle, is detected higher than 4V for 10 prints. |
| Causes: | • TD sensor harness loose, broken defective • Toner bottle motor harness loose, broken, defective • TD sensor defective • IOB defective • Toner bottle motor defective Note: When the TD sensor is defective, the toner supply is controlled using pixel count and the ID sensor. |
| Remedy: | • Remove the development unit and inspect the TD sensor harness • Inspect the toner bottle motor harness • Replace TD sensor • Replace toner bottle motor • Replace IOB |
| Error code: | SC362-00 |
| Description: | TD sensor output error: Lower limit TD sensor output voltage (Vt), measured during each copy cycle, is detected 10 times lower than 0.5V. |
| Causes: | • TD sensor harness loose, broken defective • Toner bottle motor harness loose, broken, defective • TD sensor defective • IOB defective • Toner bottle motor defective Note: When the TD sensor is defective, the toner supply is controlled using pixel count and the ID sensor. |
| Remedy: | • Remove the development unit and inspect the TD sensor harness • Inspect the toner bottle motor harness • Replace TD sensor • Replace toner bottle motor • Replace IOB |
| Error code: | SC370-01 |
| Description: | TM(ID) Sensor calibration error (Right)* The specular light output voltage (Vsg_reg) of the Right TM (ID) Sensor cannot be calibrated to a value in the target range. Upper limit (initially 2.97 V) Lower limit (initially 2.31V) * This is the sensor on the left as viewed from the front. |
| Causes: | - Disconnected TM(ID) Sensor connector/bad contact - Stained TM(ID) Sensor window - Failed TM(ID) Sensor - Image Transfer Belt loosened or out of place |
| Remedy: | • Check the TM(ID) Sensor • Clean the TM(ID) Sensor Detection window • Check the Image Transfer Belt • Replace the TM(ID) Sensor |
| Error code: | SC370-11 |
| Description: | ID sensor adjustment error: Timeout error Vsg falls out of the adjustment target (4.0 ±0.2V) during Vsg checking within 20 sec. |
| Causes: | • ID sensor dirty (ID sensor pattern defective) • ID sensor harness, connector loose, broken, defective • ID sensor defective • IOB defective |
| Remedy: | • Remove the drum unit and inspect ID sensor harness • Clean ID sensor • Replace ID sensor • Replace IOB |
| Error code: | SC375-00 |
| Description: | ID sensor error: Drum surface voltage error The ID sensor output voltage is 5.0V and the PWM signal input to the ID sensor is 0 when checking the ID sensor pattern. |
| Causes: | • ID sensor dirty (ID sensor pattern defective) • ID sensor harness, connector loose, broken, defective • Charge power pack harness loose, broken defective • Charge power pack defective • ID sensor defective • IOB defective |
| Remedy: | • Remove the drum unit and inspect ID sensor harness • Clean ID sensor • Replace ID sensor • Replace charge power pack • Replace IOB |
| Error code: | SC376-00 |
| Description: | ID sensor error: Pattern edge detection failed For 2 s during the ID sensor pattern check, the ID sensor pattern edge voltage is not 2.5V or the pattern edge is not detected within 800 ms. |
| Causes: | • ID sensor dirty (ID sensor pattern defective) • ID sensor harness, connector loose, broken, defective • Charge power pack harness loose, broken defective • Charge power pack defective • ID sensor defective • IOB defective |
| Remedy: | • Remove the drum unit and inspect ID sensor harness • Clean ID sensor • Replace ID sensor • Replace charge power pack • Replace IOB |
| Error code: | SC377-00 |
| Description: | ID sensor error: Potential surface reading error The Vp value, which measures the reflectivity of the ID sensor pattern, was not in the range of -70V to -400V. |
| Causes: | • ID sensor dirty • Potential sensor harness, connector loose, broken, defective • Drum unit disconnected at the front • Charge corona unit disconnected • Potential sensor defective • IOB defective • Charge corona wire dirty, broken |
| Remedy: | • Clean ID sensor • Inspect potential sensor harness • Inspect drum unit connection • Inspect charge corona unit harness • Replace potential sensor • Check, clean, replace charge corona unit • Replace IOB |
| Error code: | SC378-00 |
| Description: | ID sensor pattern error One of the following ID sensor output voltages was detected twice consecutively when checking the ID sensor pattern. • Vsp greater than or equals 2.5V • Vsg less than 2.5 • Vsp = 0V • Vsg = 0 |
| Causes: | • ID sensor dirty (poor ID sensor pattern image, image density incorrect) • ID sensor harness, connector loose, broken, defective • Charge power pack harness loose, broken, defective • ID sensor defective • IOB defective • Charge power pack defective |
| Remedy: | • Remove drum unit, inspect clean ID sensor • Inspect ID sensor harness • Inspect charge power pack harness • Replace ID sensor • Replace charge power pack • Replace IOB |
| Error code: | SC380-51 |
| Description: | Potential sensor calibration (VL) During drum potential sensor calibration, when VL was adjusted, the pattern surface potential VL pattern was not within range 0V to -400V. (VL is the potential after exposing a white pattern.) |
| Causes: | • Potential sensor harness, connector loose, broken, defective • Drum unit connection harness loose, broken, defective • Charge corona unit harness loose, broken, defective • Development power pack harness loose, broken, defective • Potential sensor defective • Charge corona unit defective • Development power pack defective • IOB defective |
| Remedy: | • Inspect drum unit connection • Remove drum unit and inspect potential sensor harness • Inspect charge corona harness • Inspect development unit power pack harness • Replace potential sensor • Replace charge corona unit • Replace development power pack • Replace IOB |
| Error code: | SC396-01 |
| Description: | Drum Motor: K Error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing • A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | - Disconnected connector - Broken signal wire - Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Drum Motor: K. |
| Error code: | SC410-00 |
| Description: | Quenching lamp error At the completion of auto process control initialization, the potential of the drum surface detected by the potential sensor was more than -400V, the prescribed value. |
| Causes: | • Quenching lamp, connector loose, broken, defective • Quenching lamp defective |
| Remedy: | • Remove the drum unit and inspect the quenching lamp harness and connector • Replace quenching lamp |
| Error code: | SC411-01 |
| Description: | Charge potential error: Vd adjustment error |
| Causes: | Charge DC bias cannot be adjusted to target Vd ±8V. |
| Remedy: | • Charge corona unit dirty |
| Error code: | SC411-02 |
| Description: | Charge potenial: VD (2) adjustment error The is SC code is logged by the machine if it detects either event below: • Adjustment of VD (2) failed within the 5 prescribed attempts. • Adjustment of the drum surface potential for VD (2), achieved a result of VD (2) for VG with VD (2) > than VG. The machine stops and the SC is logged without displaying the SC number. Also, when SP3901 (Automatic Process Control On/Off) is set to "On", the problem is detected only when control is enabled for the potential sensor. |
| Causes: | • Potential sensor harness, connector loose, broken, defective • Drum unit harness, connector loose, broken, defective • Drum unit installed incorrectly • Charge corona power pack harness loose, broken, defective • Charge corona grid damaged, dirty • Potential sensor defective • Charge corona power pack defective • Drum quenching lamp defective • IOB defective |
| Remedy: | • Check the drum harness, connector at the front of the machine • Confirm that the drum unit is installed correctly • Remove the drum unit and inspect the potential sensor • Inspect the harnesses of the charge corona power pack • Remove the charge corona unit and inspect the grid for damage, dirt, dust • Replace potential sensor • Replace charge corona power pack • Replace drum quenching lamp • Replace IOB |
| Error code: | SC440-01 |
| Description: | Image transfer power pack error 1: Voltage leak |
| Causes: | The machine detected a problem with the image transfer power pack. An interrupt checks the status of the power pack every 250 ms. This SC is issued if a problem exists with 10 consecutive samplings (10 ms). |
| Remedy: | • Power leak at the paper transfer power pack of PTR unit • Image transfer PP harness loose, broken, defective • IOB defective • PTR defective • ITB defective |
| Error code: | SC440-02 |
| Description: | High voltage power: Loose connector An error signal was detected continuously for 40 ms in standby mode with the front cover closed. |
| Causes: | • Loose connector on the controller side • Harness defective • Engine board malfunction due to signal error • HVPS defective |
| Remedy: | Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. 1. Reconnect the CN800 connector on HVPS. 2. Reconnect the CN220 connector on engine board (Printer: BCU, MF: SCB). 3. Replace the HVPS. 4. Replace the engine board (Printer: BCU, MF: SCB). 5. Replace the harnesses on HVPS. |
| Error code: | SC495-00 |
| Description: | Toner recycling unit error Encoder pulse does not change for 3 s after the drum motor switched on. |
| Causes: | • Waste toner transport has stopped due to drum motor overload • Toner end sensor defective, disconnected |
| Remedy: | • Inspect the area around the drum motor • Remove any obstacles that could interfere with motor operation • Inspect the transport coils and check for clogging • Remove the development unit and inspect the toner end sensor harness and connector • Replace toner end sensor |
| Error code: | SC496-00 |
| Description: | MUSIC Sensor Error MUSIC failed while power was on. Details: • TM sensor sampling error • Sensor LED adjustment abnormal • Number of patches abnormal • ITB scratched • Main scan registration abnormal • Sub scan registration abnormal • Main scan magnification abnormal • Main scan magnification error diffusion abnormal |
| Causes: | • ITB scratched or smudged • Sensor smudged or defective • Pattern density abnormal |
| Remedy: | • Cycle the machine off/on. • Replace the TM sensor. • Replace the ITB. • Process control • Cleaning |
| Error code: | SC501-01 |
| Description: | 1st Tray Lift Error (Main Machine) The 1st tray lift motor error detection count reaches 3 times. (Up to 2 times, reset instruction is displayed) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction. • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly |
| Remedy: | • Reload the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-00 |
| Description: | Tray 2 lift malfunction • The lift sensor is not activated within 10 s after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 s. • Tray overload detected when the tray is set. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle • Too much paper loaded in tray Note • At first, the machine displays a message asking the operator to reset the tray. • This SC will not display until the operator has pulled the tray out and pushed it in 3 times. • If the operator turns the machine off/on before the 3rd opening and closing of the tray, the 3-count is reset. |
| Remedy: | • Make sure Tray 2 is not overloaded. • Check for obstacles (paper scraps, etc.) around the tray and motor. • Check tray lift motor connection • Check around pick-up solenoid for obstacles. • Check solenoid connection. |
| Error code: | SC503-00 |
| Description: | Tray 3 lift malfunction • The lift sensor is not activated within 10 s after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 s. • Tray overload detected when the tray is set. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle • Too much paper loaded in tray Note • At first, the machine displays a message asking the operator to reset the tray. • This SC will not display until the operator has pulled the tray out and pushed it in 3 times. • If the operator turns the machine off/on before the 3rd opening and closing of the tray, the 3-count is reset. |
| Remedy: | • Make sure Tray 3 is not overloaded. • Check for obstacles (paper scraps, etc.) around the tray and motor. • Check tray lift motor connection • Check around pick-up solenoid for obstacles. • Check solenoid connection. |
| Error code: | SC504-00 |
| Description: | Tray 4 lift malfunction Japan Only • The lift sensor is not activated within 10 s after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 s. • Tray overload detected when the tray is set. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle • Too much paper loaded in tray Note • At first, the machine displays a message asking the operator to reset the tray. • This SC will not display until the operator has pulled the tray out and pushed it in 3 times. • If the operator turns the machine off/on before the 3rd opening and closing of the tray, the 3-count is reset. |
| Remedy: | • Make sure Tray 4 is not overloaded. • Check for obstacles (paper scraps, etc.) around the tray and motor. • Check tray lift motor connection • Check around pick-up solenoid for obstacles. • Check solenoid connection. |
| Error code: | SC505-01 |
| Description: | Paper Feed Tray Lift Motor Error (Tray 5) After the paper feed tray 5 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
| Causes: | • Bottom plate of the paper feed tray defective • Connector disconnected or defective • Drive transmission of the paper feed tray lift motor defective • Paper feed tray lift motor defective • Main board defective |
| Remedy: | • Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray. • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Tray Lift Motor – Main Board connector • Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them. • Paper feed tray lift motor defective Replace the paper feed tray lift motor. • Main board defective Replace the main board. |
| Error code: | SC505-02 |
| Description: | Paper Feed Tray Error (Tray 5) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
| Causes: | • Connector defective or disconnected • Drive transmission of the paper feed motor defective • Paper feed motor defective • Main board defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Motor – Main Board connector • Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them. • Paper feed motor defective Replace the paper feed motor. • Main board defective Replace the main board. |
| Error code: | SC505-03 |
| Description: | LCIT Tray Error (Lowering Timeout) • During Tray initialization, the tray bottom plate was lowered for position check but the upper limit sensor was still on or none of lower limit sensor and paper sensors 1 to 4 became on after a specified time (30 seconds). • When paper has run out or when the down switch was pressed, the tray bottom plate was lowered but neither the stack sensor nor the lower limit sensor became on after a specified time (30 seconds). |
| Causes: | • Lift motor defective/connecter disconnected • Upper limit sensor defective/connecter disconnected • Lift sensor defective/connecter disconnected • Lower limit sensor defective/connecter disconnected • Either of paper remaining sensors 1 to 4 defective/connecter disconnected • Related harness broken • PCB defective |
| Remedy: | • Replace or reconnect the lift motor. • Replace or reconnect the upper limit sensor. • Replace or reconnect the lift sensor. • Replace or reconnect the lower limit sensor. • Replace or reconnect the paper remaining sensors 1 to 4. • Replace the corresponding harness. • Replace the PCB. |
| Error code: | SC505-04 |
| Description: | LCIT Tray Error (Paper Overload Error) During tray initialization, the upper limit sensor and the lower limit sensor were both on for 5 times consecutively. |
| Causes: | • Paper overloaded. • Pick-up solenoid defective/connector disconnected • Upper limit sensor defective/connecter disconnected • Lower limit sensor defective/connecter disconnected • Related harness broken • PCB defective |
| Remedy: | • Reduce the amount of loaded paper. • Replace or reconnect the upper limit sensor. • Replace or reconnect the lower limit sensor. • Replace the corresponding harness. • Replace the PCB. |
| Error code: | SC515-00 |
| Description: | Duplex jogger motor error 1 When the jogger fence moves to the home position, the jogger HP sensor does not turn on even if the jogger fence motor has moved the jogger fence 153.5 mm. |
| Causes: | • Paper or other obstacle has jammed jogger fence mechanism • Jogger HP sensor connector disconnected or defective • Jogger HP sensor defective |
| Remedy: | • Inspect jogger fence mechanism for obstacles (paper scraps, etc.) • Inspect jogger HP sensor connector, harness and replace if damaged. • Replace jogger HP sensor. |
| Error code: | SC516-00 |
| Description: | Duplex jogger motor error 2 When the jogger fence moves from the home position, the jogger fence HP sensor does not turn off even if the jogger motor has moved the jogger fence 153.5 mm. |
| Causes: | • Paper or other obstacle has jammed mechanism • Jogger fence HP sensor connector disconnected or defective • Jogger fence HP sensor defective |
| Remedy: | • Inspect jogger fence mechanism for obstacles (paper scraps, etc.) • Inspect jogger HP sensor connector, harness and replace if damaged. • Replace jogger HP sensor. |
| Error code: | SC520-01 |
| Description: | Main Motor Error 1 The main motor is not stabilized within 2 seconds after the motor is activated. |
| Causes: | • Main motor defective • IOB defective |
| Remedy: | • Main motor defective 1. Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • IOB – Main Motor connector 2. Replace the main motor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC520-02 |
| Description: | Fusing motor error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Fusing Motor. |
| Error code: | SC520-03 |
| Description: | Vertical Paper Feed Operation Direction Error DSP (Digital Signal Processing) responded with a direction movement error. |
| Causes: | •X Vertical wheel sensor connection loose, broken, defective •X Vertical motor connection loose, broken, defective •X Check motor to confirm that the polarity of the harness connector is correct •X Check the sensor to confirm that the polarity of the harness connection is correct |
| Error code: | SC520-04 |
| Description: | Tray 4 paper feed motor error: Lock Japan Only An error was detected in the motor register (VODKA: Transport DCM) within 100 ms after the motor turned on, or the error was detected in the register 5 successive times, and the machine determined that the motor was not rotating correctly. Note: VODKA is a component of the IOB. |
| Causes: | • Motor harness, connector loose, broken, defective • Motor torque too high, due to blockage, obstacle • Motor defective • IOB defective |
| Remedy: | • Inspect motor harness, connector, and replace if damaged. • Inspect motor and area around the motor for obstacles. • Replace Tray 4 paper feed motor • Replace IOB. |
| Error code: | SC521-01 |
| Description: | Bank 1 motor error (Bank: paper tray unit) Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the bank 1 motor. |
| Error code: | SC521-02 |
| Description: | Bank 2 motor error (Bank: paper tray unit) Early Detection A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the bank 2 motor. |
| Error code: | SC522-01 |
| Description: | Roll 2 Communication Error No response from DSP (Digital Signal Processing) that controls intermittent feed from the paper rollers. |
| Causes: | •X Cycle the machine off/on •X Check the harness connections between the roll unit, RFDB, MCU •X MCU or RFDB defective |
| Error code: | SC522-02 |
| Description: | Roll 2 Hardware Error DSP (Digital Signal Processing) responded with a hardware error. |
| Causes: | •X Roll paper feed motor harness loose, broken, defective •X Encoder sensor harness or encoder wheel loose, broken, defective •X Motor defective •X MCU defective |
| Error code: | SC530-01 |
| Description: | Drum fan error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace the drum fan. |
| Error code: | SC530-02 |
| Description: | Development unit fan 1 error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace development unit fan 1. |
| Error code: | SC530-03 |
| Description: | Development unit fan 2 error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace development unit fan 2. |
| Error code: | SC530-04 |
| Description: | Duplex fan error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace duplex fan. |
| Error code: | SC530-05 |
| Description: | PCU fan error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace the PCU fan. |
| Error code: | SC530-06 |
| Description: | Toner bottle fan error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace the toner bottle fan. |
| Error code: | SC530-07 |
| Description: | Fusing inner cover fan error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace the fusing inner cover fan. |
| Error code: | SC530-08 |
| Description: | PSU fan 1 error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace PSU fan 1. |
| Error code: | SC530-09 |
| Description: | PSU fan 2 error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace PSU fan 2. |
| Error code: | SC530-10 |
| Description: | Copy Tray Cooling Fan Lock When a motor is on, the lock sensor is checked. If lock signal is missing consecutively, the machine determines that the motor is not running correctly. |
| Causes: | • Fan defective • Connector disconnected • Harness broken • IOB defective • Incorrect setting in SP1-907-001 |
| Remedy: | • Replace the fan. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Set SP1-907-001 correctly. |
| Error code: | SC530-11 |
| Description: | Controller fan 2 (top: exhaust) After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace controller fan 2. |
| Error code: | SC530-12 |
| Description: | Capacitor fan error Japan Only After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace the capacitor fan. |
| Error code: | SC530-13 |
| Description: | PFU fan 1 error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace PFU fan 1. |
| Error code: | SC530-14 |
| Description: | Paper feed unit fan 2 error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace PFU fan 2. |
| Error code: | SC530-15 |
| Description: | Paper feed unit fan 3 error After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace PFU fan 3. |
| Error code: | SC530-16 |
| Description: | Paper feed unit fan 4 error Japan Only Note: The machines of this series have four trays in Japan, and machines in areas outside Japan have three trays. Tray 1 is a tandem tray, but Tray 1 in Japan is smaller. After the fan turns on, the fan lock signal is checked at 1 sec. intervals. • Due to an obstruction or other problem, the lock signal went HIGH 1.5 s after the fan turned on and remained HIGH for 6 consecutive counts. • The lock signal should remain LOW during normal operation. • The fan stopped and then the machine stopped. |
| Causes: | • Fan motor overload due to an obstruction. • Fan motor connector, harness loose, broken, defective. • Fan motor defective. |
| Remedy: | • Inspect the area around the fan for obstructions that could interfere with the rotation of the fan blades. • Inspect harness, connector and replace if damaged. • Replace PFU fan 4. |
| Error code: | SC531-01 |
| Description: | PSU cooling fan (FAN3) error (at rest) A motor malfunction was detected because the lock signal detected LOW 70 consecutive times (motor not stopped normally) when checked at 100 ms intervals after the motor switched ON. |
| Causes: | • PSU cooling fan (FAN3) defective • Harness connector lose, broken, defective, or harness defective • Engine board defective |
| Remedy: | Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. 1. Replace the PSU cooling fan (FAN3). 2. Re-connect the connector of the PSU cooling fan (FAN3). 3. Replace the PSU cooling fan (FAN3) harness. 4. Replace the engine board (Printer: BCU, MF: SCB). |
| Error code: | SC531-02 |
| Description: | Development Intake Fan/Left Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor • Reset the connector • Replace the harness • Replace the IOB • Replace the fan |
| Error code: | SC531-03 |
| Description: | Drive Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor • Reset the connector • Replace the harness • Replace the IOB • Replace the fan |
| Error code: | SC540-01 |
| Description: | Fusing Pressure Release Motor Error 1 The over-current detection signal of the fusing pressure release motor is detected 20 times consecutively. |
| Causes: | • Connector disconnected or defective • Drive transmission of the fusing pressure release motor defective • Fusing pressure release motor defective • Connect-Left PCB defective • IOB defective |
| Remedy: | • Connector disconnected or defective Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Fusing Pressure Release Motor – Connect-Left PCB connector • Connect-Left PCB – IOB connector • Drive transmission of the fusing pressure release motor defective Check the gears. If any gears are damaged, replace them. • Fusing pressure release motor defective Replace the fusing pressure release motor. • Connect-Left PCB defective Replace the Connect-Left PCB. • IOB defective Replace the IOB. |
| Error code: | SC540-03 |
| Description: | Fusing web motor error 2 SC540-02 has occurred three times and the machine has shut down automatically due to failure of the web motor. |
| Causes: | • Web motor harness loose, broken, defective • Web motor disconnected • Web motor defective |
| Remedy: | • Inspect harness connection • Inspect motor harness, connector, and replace if damaged. • Replace motor |
| Error code: | SC540-04 |
| Description: | Fusing web motor error 3 SC540-02 has occurred at total of 10 times and the machine has shut down automatically due to failure of the web motor. |
| Causes: | • Web motor harness loose, broken, defective • Web motor disconnected • Web motor defective |
| Remedy: | • Inspect harness connection • Inspect motor harness, connector, and replace if damaged. • Replace motor |
| Error code: | SC541-00 |
| Description: | Broken fusing (Center) thermopile wire AD value: 0-6 is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more. |
| Causes: | • Broken thermopile wire • Bad connector contact |
| Remedy: | • Clear the SP: fusing SC. • Replace the connector. • Replace the thermopile. |
| Error code: | SC542-01 |
| Description: | Fusing lamp (Center) thermistor not reloaded 1 The heater thermistor has increased by less than 2.0 degrees in 1.5 seconds 5 times in a row. |
| Causes: | • Deformed or floating thermistor • Input voltage out of range |
| Remedy: | Clear the SP: fusing SC. |
| Error code: | SC542-02 |
| Description: | Fusing lamp (Center) thermopile not reloaded 1 The heater (Center) thermopile does not reach 50 deg C 2.9 seconds after the start of heat control (during normal startup control). |
| Causes: | • Stained thermopile lens • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clean the thermopile lens. • Replace the thermopile. • Replace the Fusing Unit. • Clear the SP: fusing SC. |
| Error code: | SC542-03 |
| Description: | Fusing lamp (Center) thermopile not reloaded 2 The heater (Center) thermistor does not reach the reload temperature 17 seconds after the start of motor rotation. |
| Causes: | • Stained thermopile lens • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clean the thermopile lens. • Replace the thermopile. • Replace the Fusing Unit. • Clear the SP: fusing SC. |
| Error code: | SC543-00 |
| Description: | Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec. continuously. Detection period 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (center). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-00 |
| Description: | Fusing (Center) thermopile high-temperature detected (hardware) The heating (Center) thermistor temperature becomes 250 or higher. (The hardware high-temperature error Sensor flag is detected at 10 ms intervals.) |
| Causes: | • Damaged, shorted triac (element on the PSU) • Failed engine control board • Failed fusing thermopile • Failed fusing thermistor • Abnormal fusing control software behavior |
| Remedy: | • Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board. • Replace the fusing thermopile. • Replace the Fusing Unit. |
| Error code: | SC545-00 |
| Description: | Fusing (Center) heater stay ON The fusing (Center) heater stays ON for 3 seconds or more when in stand-by state (or the fusing roller is not rotating). |
| Causes: | • Stained thermopile lens • Broken heater wire • The overtemperature prevention mechanism started working |
| Remedy: | • Clear the SP: fusing SC. • Clean the thermopile lens. • Replace the fusing thermopile. • Replace the Fusing Unit. |
| Error code: | SC547-01 |
| Description: | Zero cross error (relay-contact soldering) Zero-cross signal is detected while the fusing relay is OFF. |
| Causes: | • Fusing relay defective (contact soldering) • Fusing relay drive circuit error |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. |
| Error code: | SC547-02 |
| Description: | Zero cross error (relay contact error) Zero-cross signal is not detected while the fusing relay is ON. |
| Causes: | • Fusing relay damage (contact open) • Fusing relay drive circuit error • PSU fuse (24VS) blowout |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. 4. Replace the harness between PSU (AC Controller Board) and Paper Transport IOB. |
| Error code: | SC547-03 |
| Description: | Zero cross error (low-frequency error) Mains power supply frequency is determined to be 44 Hz or lower. |
| Causes: | Frequency instability of mains power supply |
| Remedy: | 1. Check that the mains power supply frequency is higher than 44 Hz. If it is equal to or lower than 44 Hz, the mains power supply infrastructure may have defects to be dealt with. 2. Replace the PSU (AC Controller Board). |
| Error code: | SC551-00 |
| Description: | Broken fusing (End) thermistor wire AD value: 3F9h-3FFh is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more |
| Causes: | • Broken thermistor wire • Bad connector contact |
| Remedy: | • Clear the SP: fusing SC. • Check the connector connection. • Replace the Fusing Unit. |
| Error code: | SC552-01 |
| Description: | Fusing reload temperature error 1: Fusing temperature sensor: end |
| Causes: | Fusing temperature did not reach 80°C within 60 sec. after the start of fusing temperature control. |
| Remedy: | • Fusing lamp disconnected • Overheat prevention disconnect |
| Error code: | SC552-02 |
| Description: | Fusing Thermopile (Edge) Does Not Reload When the thermopile (edge) does not reach a predetermined temperature for specified seconds consecutively |
| Causes: | • Thermopile (edge) lens dirt • Thermopile (edge) installed incorrectly • Thermopile modification • Outside input voltage guarantee • After excessive temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the thermopile (edge). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC552-03 |
| Description: | Fusing (End) thermistor not reloaded The heating (End) thermistor does not reach 60 deg C 12.5 seconds after the start of motor rotation. |
| Causes: | • Deformed or floating thermistor • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clear the SP: fusing SC. • Replace the fusing (End) thermistor. • Replace the Fusing Unit. |
| Error code: | SC553-00 |
| Description: | Thermopile (Edge) High Temperature Detection (software) 240 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (edge). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC555-00 |
| Description: | Heater 2: Heater Continuously On (Sensor 4: Thermopile: Pressure Roller) The machine wait 25 seconds after the condition ([A] and [B]) is satisfied. After the 25 seconds is passed, the machine repeat the followings. 1. Wait for 20 seconds (detection time). 2. If the temperature difference between when the machine start waiting detection time and when the detection time is passed is 6 degree or lower, SC is issued. However, If [C] is satisfied, the SC is not issued until the condition ([A] and [B]) is satisfied again. Monitor interval [A]: Standby/Low power mode Monitor start trigger[B]: When the pressure roller fusing lamp is ON and the fusing drive is stop rotating Monitor end trigger [C]: When the pressure roller fusing lamp is OFF and the fusing drive is rotating |
| Causes: | • Thermopile detection error • Pressure roller fusing lamp disconnection • Overheating prevention device worked. |
| Remedy: | • Replace the thermopile (pressure roller). • Replace the pressure roller fusing lamp. • Replace the fusing unit. |
| Error code: | SC557-00 |
| Description: | Zero Cross Frequency Exceeded In the event of an error |
| Causes: | Frequency instability of mains power supply /Noise |
| Error code: | SC559-00 |
| Description: | Fusing Jam Detected for 3 Times Consecutively Fusing jam (does not reach fusing exit sensor) is detected for 3 times consecutively. • Detection conditions Displays the SC559-00 at the time of integrating the counter each time fusing jam occurs, became fusing jam counter value = 3. The counter value is retained without fusing jam also reset by OFF/ON the power supply. • Control ON/OFF And enables ON / OFF is this SC, the default is set to OFF, then ON at the time of customer requirements. SP1-142-001 0: OFF (default), 1: ON (Set at the time of customer requirements) • Counter reset condition occurs fusing jam 1. Normal paper exit has been done during this continuous fusing jam, fusing jam counter is reset. 2. When "1" is changed to "0" SP1-142-001, to reset the (SP9-912-001) fusing jam counter. 3. When after displaying SC559, SC release is made, reset the (SP9912-001) fusing jam counter. |
| Causes: | • Stripper plate not mounted properly • Gear abrasion • Fusing motor failure |
| Remedy: | 1. Inspect or replace the stripper plate. 2. Replace the gears inside the main machine or fusing unit. 3. Replace the fusing motor. 4. Replace the fusing unit. |
| Error code: | SC569-00 |
| Description: | Paper Exit/ Pressure Release Motor Error Detection Retry operation fails 3 times consecutively. |
| Causes: | • Pressure roller HP sensor disconnected • Pressure release encoder deformed • Fusing unit defective • Paper exit/ pressure release motor disconnected |
| Remedy: | Inspect the pressure roller HP sensor with SP5-803-047. If there is no response from the sensor, perform steps 1 and 2. 1. Check the connection of the pressure roller HP sensor. 2. Inspect the pressure roller HP sensor. 3. Inspect the pressure release encoder. 4. Replace the fusing unit. 5. Check the connectors of the paper exit/ pressure release motor. |
| Error code: | SC570-00 |
| Description: | Fusing Belt Smoothing Roller Contact Error Contact/separation/control failed 3 times consecutively. Monitored when the contact/separation mechanism is operating. |
| Causes: | • Fusing belt smoothing roller contact motor defective, fusing belt smoothing roller sensor defective • Feeler deformed or damaged • Contact/separation mechanism defective |
| Remedy: | • Replace the fusing belt smoothing roller contact motor. • Replace the fusing belt smoothing roller sensor. • Replace the feeler. • Replace the fusing unit. |
| Error code: | SC571-00 |
| Description: | Broken pressure (End) thermistor wire At least ten times, the temperature is detected to stay at 0 deg C or less for 39 seconds. |
| Causes: | • Broken thermistor wire • Bad connector contact |
| Remedy: | • CLEAR THE SP: FUSING SC. • Check the connector connection. • Replace the Fusing Unit. |
| Error code: | SC572-00 |
| Description: | Capacitor discharge error 2 Japan Only An error code was output from the capacitor control board (CAPCNT). When discharge started, the capacitor unit could not discharge: • After the capacitor discharged the charge/discharge device issued an error code to signal that an error had occurred. • When the error was issued, a message appeared on the operation panel display: "V Parts Maintenance Required". • The capacitor unit ceased charging and discharging. • The machine set charge/discharge control to the OFF state, but the machine can continue operations that do not use the capacitor. |
| Causes: | • Discharge FED damaged • Capacitor control board (CAPCNT) damaged • Charge/discharge device damaged • Discharge device harness loose, broken, defective • Connector loose • DC heater disconnected |
| Remedy: | • Cycle the machine off/on twice. • If the problem persists, replace the capacitor control board (CAPCNT) • Replace the capacitor unit V Parts. • The original charge output data done before shipping must also be restored. |
| Error code: | SC573-00 |
| Description: | Pressure Roller Thermistor (Edge) High Temperature Detection (software) Above 230 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC574-00 |
| Description: | Pressure Roller Thermistor (edge) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connector. 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC575-00 |
| Description: | Fusing lamp on error (Fusing lamp 2) |
| Causes: | Fusing lamp remained at full power for more than 50 sec. SC575-00 not detected within 50 sec. after reaching reload temperature and fusing idling, and within 50 sec. after start of paper feed. |
| Remedy: | • Thermistor out of position because installed incorrectly • Fusing lamp disconnected • Overheat prevention disconnect |
| Error code: | SC581-00 |
| Description: | Temperature Sensor Disconnected Error • The average of the output from the temperature sensor is 1019 or more for 160 ms. • The average of the output from the temperature sensor is 930 or more for 5 seconds. |
| Causes: | • Temperature sensor defective • IOB defective |
| Remedy: | • Temperature sensor defective 1. Reconnect the following connector. • Temperature Sensor – IOB connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the temperature sensor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC585-00 |
| Description: | Temperature sensor error Machine issues this SC code after 3 consecutive abnormal temperature readings. • Temperature reading below –10°C • Temperature reading above 100°C |
| Causes: | • Temperature sensor harness connector loose, broken, defective • Thermistor damaged |
| Remedy: | • Inspect temperature sensor harness, connector. • Reset the temperature sensor • Replace temperature sensor. |
| Error code: | SC590-00 |
| Description: | Toner collection motor error The toner collection motor sensor output does not change for 3 s while the toner collection motor is on. |
| Causes: | • Vertical drive shaft missing, not installed correctly. • Motor lock due to obstruction • Motor harness, connector loose, broken, defective • Toner collection motor sensor harness, connector loose, broken, defective. • Toner collection motor sensor defective • Motor defective |
| Remedy: | • Make sure that the vertical drive shaft is installed, and installed correctly at the bottom end of the shaft where it connects to the motor. • Check the area around the motor for obstacles that could interfere with motor operation. • Inspect the motor harness, connector and replace if damaged. • Inspect toner collection motor sensor harness, connector and replace if damaged. • Replace toner collection motor sensor. • Replace toner collection motor. |
| Error code: | SC620-01 |
| Description: | ADF Communication error 1 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (disconnection detection) |
| Causes: | • ADF connection error • ADF defection • IPU board defection • Noise contamination |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the machine and ADF firmware version. • Proceed to Step 3 if there is no new firmware released. • Run the firmware update when there is a new firmware released. 3. Check the harness. Replace the harness if it is disconnected, or damaged. 4. Replace the IPU. 5. Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board. |
| Error code: | SC620-02 |
| Description: | ADF Communication error 2 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (Retry out due to communication error) |
| Causes: | • ADF connection error • ADF defection • IPU board defection • Noise contamination |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the machine and ADF firmware version. • Proceed to Step 3 if there is no new firmware released. • Run the firmware update when there is a new firmware released. 3. Check the harness. Replace the harness if it is disconnected, or damaged. 4. Replace the IPU. 5. Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board. |
| Error code: | SC620-03 |
| Description: | ADF Communication Error The CIS initialization completion command is not received after waiting for the prescribed time. |
| Causes: | • ADF connection fault • ADF defective • BICU defective • Electrical noise on the line |
| Remedy: | • Check ADF cable connection. • Replace the ADF. • Replace the BICU. |
| Error code: | SC621-01 |
| Description: | BICU > Finisher communication error: Break error During communication with the finisher MBX, the BICU received a break (LOW) signal from the finisher. |
| Causes: | • I/F cable connection to main machine or upstream finisher and loose, broken, defective • Breaker switch defective • Power cord loose, broken, defective • Peripheral unit control board defective |
| Remedy: | • Inspect I/F cable connections of finishers to the main machine or to upstream unit. • If the peripheral unit has a breaker switch, test it. • Check power cord of peripheral unit if it has separate power cord. • Replace peripheral unit control board. |
| Error code: | SC621-02 |
| Description: | BICU> Finisher communication error: Timeout error During communication between the finisher MBX and the BICU, no ACK signal was detected for 100 ms after three attempts. |
| Causes: | • Serial line level unstable, external noise on the line • I/F cable connection to main machine or upstream finisher and loose, broken, defective • Breaker switch defective • Power cord loose, broken, defective • Peripheral unit control board defective • BICU defective |
| Remedy: | • Determine if there is electrical noise on the power line or around the machine. • Inspect I/F cable connections of finishers to the main machine or to upstream unit. • If the peripheral unit has a breaker switch, test it. • Check power cord of peripheral unit if it has separate power cord. • Replace peripheral unit control board. • Replace BICU |
| Error code: | SC626-01 |
| Description: | BICU, LCIT communication error: Break reception error During communication with the LCIT, the BICU received a break (Low) signal. |
| Causes: | • Serial line connection unstable • External noise on the line • LCIT connection to main machine loose, broken, defective • LCIT control board defective • BICU defective |
| Remedy: | • Determine if there is electrical noise on the power line or around the machine. • Check I/F cable connection of the LCIT on the right side of the main machine. • Inspect the cable connector for damage. • Make sure the connector is locked and connected. • Replace LCIT control board. • Replace BICU. |
| Error code: | SC626-02 |
| Description: | BICU, LCIT communication error: Timeout error After 1 data frame is sent to the LCIT, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • Serial line connection unstable • External noise on the line • LCIT connection to main machine loose, broken, defective • LCIT control board defective • BICU defective |
| Remedy: | • Determine if there is electrical noise on the power line or around the machine. • Check I/F cable connection of the LCIT on the right side of the main machine. • Inspect the cable connector for damage. • Make sure the connector is locked and connected. • Replace LCIT control board. • Replace BICU. |
| Error code: | SC628-01 |
| Description: | IOB-CAPCNT communication break error Japan Only When the error was issued, a message appeared on the operation panel display: "V Parts Maintenance Required". The capacitor unit ceased charging and discharging. • A break (LOW signal) did not release at startup, or a break (LOW signal) was received while the communication circuit was connected to CAPCNT. • The machine set charge/discharge control to the OFF state, but the machine can continue operations that do not use the capacitor. |
| Causes: | • The serial line is unstable • External electrical noise on power line or around the machine. • Electrical short in the IOB-CAPCNT harness • Capacitor control board (CAPCNT) damaged |
| Remedy: | • Cycle the machine off/on. • If the problem persists, inspect the IOB-CAPCNT harness, connectors, and replace if damaged. • Replace the capacitor control board (CAPCNT). |
| Error code: | SC628-02 |
| Description: | IOB-CAPCNT communication timeout error Japan Only There was no ACK returned within 100 ms after one frame of data was sent to CAPCNT. |
| Causes: | • The serial line is unstable • External electrical noise on power line or around the machine. • Electrical short in the IOB-CAPCNT harness • Capacitor control board (CAPCNT) damaged |
| Remedy: | • Cycle the machine off/on. • If the problem persists, inspect the IOB-CAPCNT harness, connectors, and replace if damaged. • Replace the capacitor control board (CAPCNT). |
| Error code: | SC641-00 |
| Description: | Communication error between BCU and Controller board. Controller board does not respond after BCU tries to communicate three times. |
| Causes: | • Controller board software error • Connect error between BCU and Controller board • Engine board software error |
| Remedy: | • Check connections between Controller board and BCU. • Turn the main switch off and on. |
| Error code: | SC664-01 |
| Description: | ASIC on the IOB SRAM program expansion error. Access permission error to ASIC on the IOB SRAM (write permission fails) |
| Causes: | • Noise • Hardware defection |
| Remedy: | • Replace the imaging IOB and paper transport IOB • Check the harness |
| Error code: | SC664-02 |
| Description: | ASIC on the IOB SRAM program expansion error. Write error to ASIC on the IOB SRAM (write result error) |
| Causes: | • Noise • Hardware defection |
| Remedy: | • Replace the imaging IOB and paper transport IOB • Check the harness |
| Error code: | SC664-03 |
| Description: | ASIC on the IOB SRAM program expansion error. ASIC on the IOB program startup error |
| Causes: | • Noise • Hardware defection |
| Remedy: | • Replace the imaging IOB and paper transport IOB • Check the harness |
| Error code: | SC664-11 |
| Description: | VODKA 2 SRAM access permission error (no write permission) When the machine was turned on, or recovered from the Energy Save mode, there was an error detected in the connection signal between VODKA 2 (resides on IOB) and SRAM. |
| Causes: | • IOB, BICU harness, connectors loose, broken, defective. • IOB defective • BICU defective |
| Remedy: | • Cycle the main power switch off/on. • If the problem persists, inspect the harnesses, connectors between BICU and IOB, and replace if damaged. • Replace IOB. • Replace BICU. |
| Error code: | SC664-12 |
| Description: | VODKA 2 SRAM write error (write result abnormal) When the machine was turned, on or recovered from the Energy Save mode, there was an error detected in the connection signal between VODKA 2 (resides on IOB) and SRAM. |
| Causes: | • IOB, BICU harness, connectors loose, broken, defective. • IOB defective • BICU defective |
| Remedy: | • Cycle the main power switch off/on. • If the problem persists, inspect the harnesses, connectors between BICU and IOB, and replace if damaged. • Replace IOB. • Replace BICU. |
| Error code: | SC664-13 |
| Description: | VODKA 2 program start error When the machine was turned on, or recovered from the Energy Save mode, there was an error detected in the connection signal between VODKA 2 (resides on IOB) and SRAM. |
| Causes: | • IOB, BICU harness, connectors loose, broken, defective. • IOB defective • BICU defective |
| Remedy: | • Cycle the main power switch off/on. • If the problem persists, inspect the harnesses, connectors between BICU and IOB, and replace if damaged. • Replace IOB. • Replace BICU. |
| Error code: | SC664-21 |
| Description: | VODKA 3 SRAM access permission error (no write permission) When the machine was turned on, or recovered from the Energy Save mode, there was an error detected in the connection signal between VODKA 3 (resides on IOB) and SRAM. |
| Causes: | • IOB, BICU harness, connectors loose, broken, defective. • IOB defective • BICU defective |
| Remedy: | • Cycle the main power switch off/on. • If the problem persists, inspect the harnesses, connectors between BICU and IOB, and replace if damaged. • Replace IOB. • Replace BICU. |
| Error code: | SC664-22 |
| Description: | VODKA 3 SRAM write error (write result abnormal) When the machine was turned on, or recovered from the Energy Save mode, there was an error detected in the connection signal between VODKA 3 (resides on IOB) and SRAM. |
| Causes: | • IOB, BICU harness, connectors loose, broken, defective. • IOB defective • BICU defective |
| Remedy: | • Cycle the main power switch off/on. • If the problem persists, inspect the harnesses, connectors between BICU and IOB, and replace if damaged. • Replace IOB. • Replace BICU. |
| Error code: | SC664-23 |
| Description: | VODKA 3 program start error When the machine was turned on, or recovered from the Energy Save mode, there was an error detected in the connection signal between VODKA 3 (resides on IOB) and SRAM. |
| Causes: | • IOB, BICU harness, connectors loose, broken, defective. • IOB defective • BICU defective |
| Remedy: | • Cycle the main power switch off/on. • If the problem persists, inspect the harnesses, connectors between BICU and IOB, and replace if damaged. • Replace IOB. • Replace BICU. |
| Error code: | SC665-04 |
| Description: | IOB does not start up The IOB does not start up when starting up, or recovery from energy saver mode. |
| Causes: | • Connector disconnected • Harness disconnected • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.) • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Replace the Paper Transport IOB. |
| Error code: | SC669-01 |
| Description: | ID Error at NVRAM OPEN An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-02 |
| Description: | Channel Error at NVRAM OPEN An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-03 |
| Description: | Device Error at NVRAM OPEN An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-04 |
| Description: | Communication interrupt error at NVRAM OPEN An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-05 |
| Description: | Communication timeout error at NVRAM OPEN An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-06 |
| Description: | Operation interrupt error at NVRAM OPEN An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-07 |
| Description: | Buffer Full Error at NVRAM OPEN An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-08 |
| Description: | No error code at NVRAM OPEN An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-09 |
| Description: | ID error at NVRAM CLOSE An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-10 |
| Description: | No error code at NVRAM CLOSE An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-11 |
| Description: | ID Error When Writing Data to NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-12 |
| Description: | Channel error when writing data to NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-13 |
| Description: | Device error when writing data to NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-14 |
| Description: | Communication interrupt error when writing data to NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-15 |
| Description: | Communication timeout error when writing data to NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-16 |
| Description: | Operation interrupt error when writing data to NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-17 |
| Description: | Buffer full error when writing data to NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-18 |
| Description: | No error code when writing data to NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-19 |
| Description: | ID error when reading data from NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-20 |
| Description: | Channel error when reading data from NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-21 |
| Description: | Device error when reading data from NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC669-22 ... SC669-34 |
| Description: | Communication error when reading data from NVRAM An error occurred during communication with the NVRAM on the BICU. Three attempts to communicate with NVRAM failed. |
| Causes: | • Electronic noise • NVRAM missing, not mounted on BICU • NVRAM not installed correctly • NVRAM damaged • BICU damaged |
| Remedy: | • Cycle the machine off/on. • If the error persists, first determine if there is any electronic noise on the power line or around the machine. • Remove the rear upper cover and inspect the NVRAM on the BICU. • Confirm that the NVRAM is installed, undamaged, and installed correctly. • Make sure that the pins of the NVRAM are seated correctly (not bent out of place). • Replace NVRAM. • Replace BICU. |
| Error code: | SC670-01 |
| Description: | • /ENGRDY signal was not asserted when the machine was turned on. • PCI I/F is not linked up when the machine returns from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • EC/PC/SC response was not received within specified time from power on. • Writing to Rapi driver failed (the other party not found through PCI). • Connection defect between controller board and IPU. • IPU is down / unstable • BCU is down / unstable |
| Causes: | Engine board does not start up. |
| Error code: | SC670-02 |
| Description: | Engine start up error when the machine is in operation • CPU reset by software • CPU reset by anomaly CPU • CPU reset by hardware defect / noise • Hardware defect |
| Causes: | Engine board reset unexpectedly. |
| Error code: | SC672-10 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-11 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-12 |
| Description: | Controller start up error Communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-13 |
| Description: | Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672- 10, SC672-11, and SC672-12. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-99 |
| Description: | Controller start up error The operation panel software ended abnormally. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC689-01 |
| Description: | EEPROM Communication Error 1 • No response from the device in reading/writing for 5 seconds or more and this problem is repeated 5 times. • The reading data of 2 locations does not match 8 times consecutively. • The writing data and reading date does not match 8 times consecutively. |
| Causes: | EEPROM on the controller board defective |
| Remedy: | 1. Turn the main power OFF and wait for 5 seconds. Then turn ON the main power. 2. Check whether the EEPROM on the controller board is installed correctly. If necessary, reinstall it. 3. Replace the controller board. 4. If the EEPROM on the controller board is damaged, replace the EEPROM. |
| Error code: | SC689-02 |
| Description: | EEPROM Communication Error 1 IOB defective |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC700-01 |
| Description: | ADF bottom plate lift motor error (SPDF) The bottom plate HP sensor does not detect the home position of the bottom plate after the ADF bottom plate lift motor switches on and lowers the bottom plate. Or, the bottom plate HP sensor does not detect the position of the plate after the ADF bottom plate lift motor switches on and raises the bottom plate. Details: The ADF notifies the main machine of the error. The first two occurrences are displayed as jams. |
| Causes: | • Bottom plate position sensor output error • Bottom plate HP sensor output error • ADF bottom plate lift motor error (does not rotate) • ADF control board defective |
| Remedy: | • Check the connections of the sensor harnesses and motor harnesses. • Replace the sensor harnesses and motor harnesses. • Replace the sensor or motor. • Replace the ADF control board. |
| Error code: | SC700-02 |
| Description: | Original pick up error (SPDF) The ADF pick-up roller lift motor is turned on but the pick-up roller HP sensor is not detecting it. Details: The SC is detected when the output of the pick-up roller HP sensor was not changed during the ADF pick-up roller lift motor driving. The first two occurrences are displayed as jams. |
| Causes: | • Pick-up roller HP sensor output error • ADF pick-up roller lift motor error (does not rotate) • ADF control board defective |
| Remedy: | • Check the connections of the sensor harnesses and motor harnesses. • Replace the sensor harnesses and motor harnesses. • Replace the sensor or motor. • Replace the ADF control board. |
| Error code: | SC700-04 |
| Description: | ADF feed motor error (SPDF) Error signal detected while the ADF feed motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF feed motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF feed motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF feed motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC700-05 |
| Description: | ADF entrance motor error (SPDF) Error signal detected while the ADF entrance motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF entrance motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF entrance motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF entrance motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC700-06 |
| Description: | ADF transport motor error (SPDF) Error signal detected while the ADF transport motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF entrance motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF entrance motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF entrance motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC700-07 |
| Description: | ADF Scanning motor error (SPDF) Error signal detected while the ADF scanning motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF scanning motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF scanning motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF scanning motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC700-09 |
| Description: | ADF Exit motor error (SPDF) Error signal detected while the ADF exit motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF exit motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF exit motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF exit motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC702-04 |
| Description: | Protection device break error 4 (SPDF) The protection device of PSU2 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF pick-up roller lift motor, transmission stamp, or ADF bottom plate lift motor. Then the protection device of PSU2 broke the circuit. |
| Causes: | • Motors controlled by PSU2 are defective. • Harnesses connected to PSU2 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC702-05 |
| Description: | Protection device break error 5 (SPDF) The protection device of PSU1 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF feed motor, ADF entrance motor, ADF transport motor, ADF scanning motor, or ADF exit motor. Then the protection device of PSU1 broke the circuit. |
| Causes: | • Motors controlled by PSU1 are defective. • Harnesses connected to PSU1 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC720-01 |
| Description: | Finisher: Communication error with downstream peripheral |
| Causes: | • Three attempts to communicate with the downstream unit failed because there was no response to the recognition command sent to the unit. • After the recognition command was sent to the upstream unit, the TX port level did not go HIGH within the prescribed time. |
| Remedy: | • I/F cable of the downstream unit loose, broken, defective • Downstream main board defective, disconnected |
| Error code: | SC720-03 |
| Description: | Finisher SR3230 Error Protection Device Intercept Error 1 Protection device intercept error state (fuse break) is detected. |
| Causes: | • Short-circuit defective • Overload defective • Motor defective • Solenoid defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are all the motors and the sensors. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-04 |
| Description: | Finisher: Interlock switch error 2 |
| Causes: | There was an error in the voltage level of the 24V_INT_2 power supply (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Harness shorted out |
| Error code: | SC720-06 |
| Description: | Finisher SR3230 Error Access error to NVRAM Error occurs when accessing NVRAM. |
| Causes: | Connection failure or malfunction of NVRAM |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. 1. Pull out and reinsert the NVRAM to check if the NVRAM is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board. |
| Error code: | SC720-10 |
| Description: | Finisher: Transport motor 1 (entrance, straight-through) |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-11 |
| Description: | Finisher: Transport motor 2 (junction gate feed) error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-13 |
| Description: | Finisher: Transport motor 4 (registration) error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-15 |
| Description: | Finisher: Transport motor 6 (pre-stack) error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-17 |
| Description: | Finisher: Exit motor 2 (exit to shift tray) error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-20 |
| Description: | Finisher: Junction gate motor 1 (proof tray) error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-24 |
| Description: | Finisher: Exit guide motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-25 |
| Description: | Finisher: Punch drive motor error |
| Causes: | • After the punch motor started to operate, the punch was not detected at its home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • After the punch motor started to operate, the punch did not leave its home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-27 |
| Description: | Finisher: Punch movement motor error |
| Causes: | • After the punch motor started to operate, the punch did not return to its home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the punch motor started to operate, the punch unit did not leave the home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload |
| Error code: | SC720-28 |
| Description: | Finisher: Punch side-to-side registration (motor, CIS) error |
| Causes: | There was an error at the CIS used for side-to-side registration of the punch unit. |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload |
| Error code: | SC720-30 |
| Description: | Jogger Motor Error (2000/3000) • Motor driver detected an error (short-circuit or overheat). (SC from the first time) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC720-33 |
| Description: | Finisher: Positioning roller motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-34 |
| Description: | Finisher SR3230 Error Positioning Roller Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-35 |
| Description: | Finisher SR3230 Error Paper Stacking Holder Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-41 |
| Description: | Finisher SR3230 Error Stack Feed-out Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-42 |
| Description: | Finisher SR3230 Error Corner Stapler Movement Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-44 |
| Description: | Finisher SR3230 Error Corner Stapler Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-50 |
| Description: | Finisher: Booklet stapler side fence motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-51 |
| Description: | Finisher: Booklet stapler bottom fence motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-52 |
| Description: | Finisher: Fold plate motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-53 |
| Description: | Finisher: Booklet stapler bottom fence motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-54 |
| Description: | Finisher SR3230 Error Fold Roller Motor Error |
| Causes: | Motor driver detects an error (short-circuit and overheating) (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-60 |
| Description: | Finisher SR3230 Error Booklet Stapler Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-70 |
| Description: | Finisher SR3230 Error Tray Lift Motor Error |
| Causes: | • Motor controller detects an error (overload) (1st time is jam notification, 2nd time is SC notification). • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t1sec) elapses (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-71 |
| Description: | Finisher: Shift motor 1 (tray, shift roller) motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-72 |
| Description: | Finisher: Exit jogger motor 1 error |
| Causes: | • When the jogger motor started to operate, the component was not detected at the home position within the prescribe time (1st error triggers a jam, 2nd error issues this SC code). • When the jogger fence moved from the home position, the sensor could not detect that the component had left the home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-73 |
| Description: | Shift Jogger Rear Motor Error (2K/3K sheet finisher) |
| Causes: | • Motor defective • Connector disconnected • Overload • Encoder defective (*SC720-25 only) • Home position sensor defective |
| Remedy: | • Check the motor • Check the home position sensor connection • Replace the motor • Replace the home position sensor • Replace the controller |
| Error code: | SC720-74 |
| Description: | Finisher: Output jogger retraction motor error |
| Causes: | • When output jogger retraction started, the component was not detected at the home position within the prescribe time (1st error triggers a jam, 2nd error issues this SC code). • When the output jogger retraction moved from the home position, the sensor could not detect that the component had left the home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-75 |
| Description: | Finisher SR3230 Error Return Roller Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-80 |
| Description: | Finisher SR3230 Error Protection Device Intercept Error 3 |
| Causes: | Fuse blowout is detected |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-81 |
| Description: | Finisher SR3230 Error Shift Roller Drive Motor Error |
| Causes: | Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-82 |
| Description: | Finisher: Fence horizontal move motor |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Overload • Encoder error • HP sensor dirty, disconnected, defective |
| Error code: | SC720-83 |
| Description: | Finisher: Stack transport motor error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-84 |
| Description: | Finisher: Fold roller motor error |
| Causes: | A discharge or short circuit was detected on the motor drive board (this SC issues immediately at first error). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload |
| Error code: | SC720-87 |
| Description: | Finisher punch motor error (3K/2K) The punch HP sensor was not activated within the specified time after the punch motor turned on. The first detection failure issues a jam error, and the second failure issues this SC code. |
| Causes: | • Punch motor overload due to obstruction • Punch HP sensor disconnected, defective • Punch motor disconnected, defective |
| Remedy: | • Inspect the area around the punch motor for obstacles that could interfere with operation of the motor. • Inspect harness, connector of punch motor and replace if damaged. • Inspect harness, connector of punch HP sensor and replace if defective. • Replace punch motor. • Replace punch HP sensor. |
| Error code: | SC722-01 |
| Description: | Downstream finisher communication error (Finisher D610) No response signal was received from the downstream finisher after 3 attempts |
| Causes: | • Finisher I/F cable loose, broken defective • Finisher control board defective • Main controller board defective |
| Remedy: | • Inspect the connection of I/F cable for loose connection or damage. • Replace downstream unit main board. • Replace main machine controller board. |
| Error code: | SC722-10 |
| Description: | Finisher SR3210 (D3B8) Error Entrance Transport Motor Error |
| Causes: | Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-24 |
| Description: | Finisher SR3210 (D3B8) Error Paper Exit Guide Plate Open/Close Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-25 |
| Description: | Finisher SR3210 (D3B8) Error Punch Unit Drive Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • Output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-30 |
| Description: | Jogger Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-33 |
| Description: | Positioning Roller Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-35 |
| Description: | Stack Plate-Center Motor Error (Finisher SR4110) • The drive unit in the staple tray does not return to the home position within a specified time (t0 ms). (The first time: jam display, the second time: SC) • When the drive unit in the staple tray was moving away from the home position, the home position was still detected after a specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-36 |
| Description: | Stapler Plate-Front Motor Error (Finisher SR4110) • The drive unit in the staple tray does not return to the home position within a specified time (t0 ms). (The first time: jam display, the second time: SC) • When the drive unit in the staple tray was moving away from the home position, the home position was still detected after a specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-37 |
| Description: | Stapler Plate-Rear Motor Error (Finisher SR4110) • The drive unit in the staple tray does not return to the home position within a specified time (t0 ms). (The first time: jam display, the second time: SC) • When the drive unit in the staple tray was moving away from the home position, the home position was still detected after a specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-39 |
| Description: | Stapler Movement Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-40 |
| Description: | Stapler Rotation Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-41 |
| Description: | Stack Feed-Out Belt Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 sec). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-42 |
| Description: | Finisher SR3210 (D3B8) Error Stapler Transfer Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification). • During movement from home, retreat sensor ON could not be detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification). • During initialization, retreat sensor ON was detected simultaneously when the home position is detected (1st time is jam notification, 2ndbtime is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-43 |
| Description: | Stapler Rotation Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-44 |
| Description: | Finisher SR3210 (D3B8) Error Stapler Motor Error |
| Causes: | • Motor driver detects an error (short-circuit or overheating) (1st time is SC). • During movement to home, the home position could not be detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • During motor drive, the output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-70 |
| Description: | Finisher SR3210 (D3B8) Error Tray Lift Motor Error |
| Causes: | • Motor driver detects an error (short-circuit or overheating) (1st time is SC). • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-71 |
| Description: | Shift Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified time (t0 sec). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 sec). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Motor defective • Connecter disconnected • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-72 |
| Description: | Shift Jogger Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Motor defective • Connecter disconnected • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-74 |
| Description: | Shift Jogger Lift Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC)| • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Motor defective • Connecter disconnected • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-75 |
| Description: | Return Drive Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Motor defective • Connecter disconnected • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-80 |
| Description: | Finisher staple trimming hopper full (Finisher D610) The staple waste hopper is full of cut staples. |
| Causes: | • If the hopper is not full, the hopper full sensor is disconnected • Sensor defective |
| Remedy: | • Empty the hopper. • Inspect the hopper full sensor harness and replace if damaged. • Replace sensor. |
| Error code: | SC722-81 |
| Description: | Finisher transport motor error (Finisher D610) The encoder pulse of the finisher transport motor does not change state (high/low) within 600 ms and does not change after 2 retries. |
| Causes: | • Transport motor harness disconnected, or defective • Finisher transport motor defective • Finisher main board defective |
| Remedy: | • Inspect transport motor harness and replace if damaged. • Replace motor. • Replace finisher main board. |
| Error code: | SC722-83 |
| Description: | Finisher punch motor error (Finisher D610) The punch HP sensor is not activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Punch motor overload due to obstruction • Punch HP sensor disconnected, defective • Punch motor disconnected, defective |
| Remedy: | • Inspect the area around the punch motor and remove any obstructions. • Inspect the punch HP sensor harness and replace if damaged. • Replace punch motor. |
| Error code: | SC724-03 |
| Description: | Finisher protection device cutoff error 1 Power has not been supplied beyond the main PCB fuse for 2 seconds. |
| Causes: | • Blown fuse • Defective solenoid • Connection error |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check the harnesses between PCB and solenoid/switch. Replace if necessary. 2. Check the solenoid for abnormalities. Replace if necessary. 3. Replace the finisher main board (PCB29). |
| Error code: | SC724-71 |
| Description: | Internal Finisher SR3130 (D690) Error Shift Motor Error The level of shift sensor output does not change when the shift motor is driven for 186 msec. after the motor in turned ON. |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-80 |
| Description: | Finisher gathering roller motor (M14) error |
| Causes: | • Motor overload • Loose connection of the finisher gathering roller motor (M14) • Defective finisher gathering roller motor (M14) |
| Remedy: | • Check the connections to the finisher gathering roller motor (M14). • Replace the finisher gathering roller motor (M14). |
| Error code: | SC725-01 |
| Description: | Downstream device communication error (Multi-Folding Unit) • Communication with the downstream device has established, but the device is not responding to the command sent out, even after being sent three times. • The port level of the downstream device does not become H level (break cancel) within specified time. |
| Causes: | • Interface cable (downstream device side) connector disconnected or broken • PCB of downstream device defective • Controller PCB defective |
| Remedy: | • Turn the machine OFF/ON. • Check the interface cable (downstream device side), connector, and harness. • Replace the PCB of downstream device. • Replace the controller board. |
| Error code: | SC725-12 |
| Description: | Reg. Roller Transport Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-13 |
| Description: | Dynamic Roller Transport Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-14 |
| Description: | Z-fold top tray exit motor error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-30 |
| Description: | Z-fold stopper 1 Motor error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the 1st stopper HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the 1st stopper HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-31 |
| Description: | 2nd Stopper Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the 2nd stopper HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the 2nd stopper HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-32 |
| Description: | 3rd Stopper Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the 3rd stopper HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the 3rd stopper HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-33 |
| Description: | Jogger Fence Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the jogger fence HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the jogger fence HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-34 |
| Description: | Dynamic Roller Lift Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the dynamic roller HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the dynamic roller HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-35 |
| Description: | Registration Roller Release Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the registration roller HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the registration roller HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-36 |
| Description: | FM2 Direct-Send JG Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the direct-send JG HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the direct-send JG HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-37 |
| Description: | FM6 Pawl Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the FM6 pawl HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the FM6 pawl HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-38 |
| Description: | Fold Plate Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the fold plate HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the fold plate HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-39 |
| Description: | 1st Fold Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-40 |
| Description: | 2nd Fold Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-41 |
| Description: | Crease Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-71 |
| Description: | Horizontal Transport Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-72 |
| Description: | Horizontal exit motor error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-73 |
| Description: | Horizontal exit motor error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-74 |
| Description: | Entrance JG Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the entrance JG HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the entrance JG HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC740-03 |
| Description: | Protection Device Break Error 1 (Cover Interposer Tray CI4040) Protection device break error (fuse tripped, 24V tripped) |
| Causes: | • Short-circuit • Overload • Motor defective • Connector disconnected • Connector broken |
| Remedy: | • Check the connections of all the connectors. • Check if the coating material for the harnesses has peeled off. Replace any broken harness. • Check all the motors to see whether the drive force is transferred or the motor is overloaded. Replace any defective motor. • Check if there is any sign of boards having been shorted. Replace any shorted board. |
| Error code: | SC740-10 |
| Description: | 1st Lift Motor Error (Cover Interposer Tray CI4020) • The lift motor rotates in the ascending direction but the upper limit sensor does not detect within specified time (t0sec). (The first time: jam display, the second time: SC) • The lift motor rotates in the descending direction but the lower limit sensor does not detect within specified time (t0sec). (The first time: jam display, the second time: SC) |
| Causes: | • Lift motor defective/Connecter disconnected • Upper limit sensor defective/Connecter disconnected • Lower limit sensor defective/Connecter disconnected • Harness broken • PCB defective • Mechanical defect of the tray lift mechanism |
| Remedy: | • Replace or reconnect the lift motor. • Replace or reconnect the upper limit sensor. • Replace or reconnect the lower limit sensor. • Replace the harness. • Replace the PCB. • Repair the tray lift mechanism |
| Error code: | SC745-03 |
| Description: | Protection Device Intercept Error 1 Protection device intercept error state (fuse1 break) is detected. |
| Causes: | • Harness short-circuit • Motor defective • Solenoid defective |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors between the controller board and the motors/sensors are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if the sensor turns OFF/ON. Replace the parts if there are any defects. 5. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC816-01 ... SC816-94 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. |
| Remedy: | • Cycle the machine off/on. • Replace the controller board. |
| Error code: | SC816-96 |
| Description: | Energy save I/O subsystem error 1 An error was detected in the energy save I/O subsystem. |
| Causes: | • Energy save subsystem defective • There was no response to the energy save subsystem from the controller board. • A problem was detected before the machine shifted to STR mode (Suspend-to-RAM). |
| Remedy: | • Cycle the machine off/on. • Update the firmware. • Execute SP5191-001 and disable machine shift to STR mode. • Replace the controller board. |
| Error code: | SC816-98 |
| Description: | Energy save I/O subsystem error 2 An error was detected in the energy save I/O subsystem. |
| Causes: | • Energy save subsystem defective • There was no response to the energy save subsystem from the controller board. • A problem was detected before the machine shifted to STR mode (Suspend-to-RAM). |
| Remedy: | • Cycle the machine off/on. • Update the firmware. • Execute SP5191-001 and disable machine shift to STR mode. • Replace the controller board. |
| Error code: | SC817-00 |
| Description: | Monitor error: File detection / Digital signature error • Bootloader cannot read any of diagnostic module, kernel, or root filesystem. • In a bootloader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed. |
| Causes: | • Any of the following items does not exist or is broken OS Flash ROM, Diagnostic module in SD card, Kernel, Root filesystem • Any of the following items is revised fraudulently: Diagnostic module in SD card, Kernel, Root filesystem |
| Remedy: | • ROM update for controller system • Use another booting SD card having a valid digital signature |
| Error code: | SC819-00 |
| Description: | Kernel halt error [xxxx]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel. |
| Remedy: | [0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason. (Memory device defective) • ASIC defective • Data other than code data was unzipped due to a software malfunction. • Turn the main power OFF/ON. • Replace the HDD. • Replace the memory • Replace the controller board. • Fix the software [0x5245] Link up error Link up transaction between Engine ASIC and Veena was not completed within 100 ms. Either one of following message appears on console if Link up error occurs. RESUME:PCI-Express bus ROOT_DL status error RESUME:PCI-Express bus DETUP status error "0x53554D45" -> Link up error Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x5355] L2 status time out L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec. Engine ASIC during operation was rebooted or shifted to energy saving mode. Machine reboots when SC23x, SC30x occurs. If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target. The following message appears on console. SUSPEND:PCI-Express L2 Status Check Error SUSPEND:PCI-Express L2 Status Check Error Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x6261] HDD defective Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on. [0x696e] gwinit processing end If the SCS process is ended for some reason If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification) "0x69742064" -> "init died" Turn the main power OFF/ON. [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Turn the main power OFF/ON. Console string Other error (characters on operation panel) System detected internal mismatch error • Software defective • Insufficient memory • Hardware driver defective (RAM, flash memory) • Replace with a larger capacity RAM, or flash memory. • Replace the controller board. • Replace the connected controller option with a new one. |
| Error code: | SC840-00 |
| Description: | EEPROM access error • During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code. • During the I/O processing, a writing error occurred. |
| Causes: | • Defective EEPROM |
| Error code: | SC841-00 |
| Description: | EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | SC842-00 |
| Description: | Nand-Flash updating verification error SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated. |
| Causes: | Nand-Flash defective |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC842-01 |
| Description: | Insufficient Nand-Flash blocks (threshold exceeded) At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code. |
| Causes: | Number of unusable blocks exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC842-02 |
| Description: | Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code. |
| Causes: | Number of blocks deleted exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC845-01 ... SC845-05 |
| Description: | Hardware Error during Firmware Auto Update Cannot complete firmware update while retrying three times. |
| Causes: | Hardware-related error occurs in a board. The branch number of this SC represents where the error occurs. -01: BiCU -02: Controller Board -03 or -04: Operation panel board -05: FCU |
| Remedy: | Replace the board that causes the SC. |
| Error code: | SC855-01 |
| Description: | Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC855-02 |
| Description: | Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC857-00 |
| Description: | USB I/F Error The USB interface is unusable because of a driver error. |
| Causes: | USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.) |
| Remedy: | • Check USB connection. • Replace the controller board. |
| Error code: | SC858-00 |
| Description: | Data encryption conversion error (Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC858-01 |
| Description: | Data encryption conversion error (HDD Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-02 |
| Description: | Data encryption conversion error (NVRAM Read/Write Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | NVRAM defective |
| Remedy: | • Replace the NVRAM. • Replace the controller board. |
| Error code: | SC858-30 |
| Description: | Data encryption conversion error (NVRAM Before Replace Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | Software error such as conversion parameters being invalid. |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-31 |
| Description: | Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC859-00 |
| Description: | Data encryption conversion HDD conversion error When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-01 |
| Description: | Data encryption conversion HDD conversion error (HDD check error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-02 |
| Description: | Data encryption conversion HDD conversion error (Power failure during conversion) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: NVRAM/HDD conversion is incomplete. |
| Causes: | Power failure occurred during encryption key update. |
| Remedy: | The display after restart instructs the user to format the HDD. |
| Error code: | SC859-10 |
| Description: | Data encryption conversion HDD conversion error (Data read/write command error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.) |
| Causes: | HDD was not successfully converted during encryption key update due to HDD errors or cable noises. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC860-00 |
| Description: | HDD startup error at main power on (HDD error) • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY*/ • SS_BAD_LABEL:/* (-4)Wrong partition type*/ • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/ • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/ • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/ • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/ • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/ • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/ • SS_SIZE_ERROR:/* (-11)Drive size too small*/ • SS_NO._PARTITION:/* (-12)The specified partition does not exist*/ • SS_NO._FILE:/* (-13)Device file does not exist*/ • Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more. |
| Causes: | • Unformatted HDD • Label data corrupted • HDD defective |
| Remedy: | Format the HDD (SP5-832: HDD formatting) through SP mode. |
| Error code: | SC862-00 |
| Description: | Number of the defective sector reaches the maximum count 101 defective sectors are generated at the image storage area in the HDD. |
| Causes: | SC863 occurs during the HDD reading and defective sectors are registered up to 101. |
| Remedy: | • Format the HDD with SPSP5-832. • Replace the HDD. |
| Error code: | SC863-00 |
| Description: | HDD Data Read Error Data in HDD cannot be read correctly. |
| Causes: | There is a bad sector in the HDD. |
| Remedy: | 1. Turn the main power OFF then ON. 2. Format the HDD through SP mode. 3. Replace the HDD if: • this SC occurs more than 10 times. • this SC occurs in a short time interval. • it takes 30 seconds to finish the start-up. |
| Error code: | SC863-01 ... SC863-23 |
| Description: | HDD Data Read Error HDD data cannot be read. |
| Causes: | • SC863-01 A bad sector was generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) • SC863-02 to -23 A bad sector was generated during operation. (An error occurred in partitions from “a” (SC863-02) to “v” (SC863-23). |
| Remedy: | Replace the HDD when: • this SC occurred ten times or more, and • the error recurs at short intervals. • the SC repeatedly occurs in the same situation (for example, at power ON). • startup takes a long time when the main power is turned ON. It takes a long time for the operation panel to become ready after power ON because it takes time to access the HDD. Normally, HDD access after power ON takes about 5 secs. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, there may be a problem with the HDD. Check if HDD-related SCs such as SC860 and SC863 are also occurring frequently. Print the SC log data to check them. |
| Error code: | SC864-01 ... SC864-23 |
| Description: | HDD Data CRC Error During HDD operation, the HDD did not respond to a CRC error query. |
| Causes: | • SC864-01 A bad sector was generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) • SC864-02 to -23 A bad sector was generated during operation. (An error occurred in partitions from “a” (SC863-02) to “v” (SC863-23). |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC865-00 ... SC865-23 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-50 ... SC865-73 |
| Description: | HDD time-out error The machine does not detect a reply from the HDD during the HDD operation. |
| Causes: | The HDD does not respond to the read/ write command from the machine. |
| Remedy: | • Check the harness connections between the controller board and HDD. • Replace the HDD. |
| Error code: | SC866-00 |
| Description: | SD card authentication error A license error of an application that is started from the SD card was detected. |
| Causes: | Invalid program data is stored on the SD card. |
| Remedy: | Store a valid program data on the SD card. |
| Error code: | SC867-00, SC867-01, SC867-02 |
| Description: | SD card removed The SD card was removed while the machine is on. |
| Causes: | An application SD card has been removed from the slot (mount point of /mnt/sd*). |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC868-00, SC868-01, SC868-02 |
| Description: | SC868-00 SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd0) SC868-01 SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd1) SC868-02 SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd2) |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | SD card that starts an application: • Power cycle the machine and check the SD card insertion status. • If no problem is found, insert the SD card and turn the main power on. • If an error occurs, replace the SD card. SD card for users: • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).* • In case of a device access error, turn the power off and check the SD card insertion status. • If no problem is found, insert the SD card and turn the power on. • If an error occurs, use another SD card. • If the error persists even after replacing the SD card, replace the controller board. |
| Error code: | SC869-01 |
| Description: | Malfunction of the proximity sensor is detected Continuously detecting malfunction The proximity sensor keeps in a detection state and accumulated time exceeds 24 hours. |
| Causes: | The proximity sensor is disabled and is in the detection state at all times. |
| Remedy: | 1. Go to the SP5-102-203 (input check SP for the proximity sensor). 2. Cover the sensor with 10 sheets of plain paper, and then execute the SP. Make sure that it becomes "0". (Do not place your hand near the sensor, even over the paper, when covering the sensor) 3. Remove the paper from the sensor and make sure that it becomes "1". 4. If the sensor reacts normally in step 2 and 3, check if there are any other possible factors around the machine that may cause the temperature change such as a heater or a fan. (Deal with the issue as necessary) 5. Replace the proximity sensors and proximity sensor board if an abnormal value is detected during steps 2 and 3. 6. Turn on the main power on and perform steps 1, 2, and 3 again. 7. If the SC is not solved, turn the main power off and replace the harness which connects the proximity sensors and the proximity sensor board. 8. If the SC is still not solved, there is a possibility that other parts of the machine such as the connector at the controller side or the harness between proximity sensor board and IPU are broken. |
| Error code: | SC870-00 ... SC870-59 |
| Description: | Address Book data error |
| Causes: | • HDD defective • Power was turned of while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007). • Replace the HDD. When you do the above, the following information will be initialized. • Partly received partial mail messages. • Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages). |
| Error code: | SC872-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007: HDD Formatting: Mail RX Data).). • Replace the HDD. When you do the above, the following information will be initialized. • Partly received partial mail messages. • Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages). |
| Error code: | SC873-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007 : HDD Formatting: Mail RX Data). • Replace the HDD. When you do the above, the following information will be initialized. • Sender’s mail text • Default sender name/password (SMB/FTP/NCP) • Administrator mail address • Scanner delivery history |
| Error code: | SC874-05 ... SC874-99 |
| Description: | Delete all error An error occurred while data was being erased on HDD or NVRAM |
| Causes: | • Error detected in HDD data delete the program • Error detected in NVRAM data delete the program • The "Delete All" option was not set |
| Remedy: | 1. Turn the main power switch off and back on, and then execute "Erase All Memory" under UP mode again. (However, if there is a defective sector or other problem with the hard disk, the error will persist even after trying the above.) 2. If the "Delete All" option is not installed when this error occurs, install the option. |
| Error code: | SC875-01, SC875-02 |
| Description: | SC875- 01 D Delete all error (HDD erasure) (hddchack –i error) SC875- 02 D Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC877-00 |
| Description: | Data Overwrite Security card error The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done. |
| Causes: | • Data Overwrite Security option SD card is broken. • Data Overwrite Security option SD card has been removed. |
| Remedy: | • If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM. • If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card. |
| Error code: | SC878-00 |
| Description: | TPM authentication error TPM electronic recognition failure |
| Causes: | • Update of system module attempted without correct update path • USB flash memory not operating correctly |
| Remedy: | Replace the controller board (PCB3). Trusted Platform Module • In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as designated in certain Dell BIOS settings). |
| Error code: | SC878-01 |
| Description: | USB flash error There is a problem in the file system of the USB flash memory. |
| Causes: | USB Flash system files corrupted. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-02 |
| Description: | TPM error An error occurred in either TPM or the TPM driver. |
| Causes: | TPM not operating correctly. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-03 |
| Description: | TCSD error An error occurred in the TPM software stack. |
| Causes: | • TPM, TPM software cannot start • A file required by TPM is missing |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-20 |
| Description: | Random number generator self check error The unusual status is detected during the self test of generated random number seed. |
| Causes: | TPM defective. (The random number seed is generated by TPM) |
| Remedy: | 1. Turn ON the main power. 2. Replace the controller board (PCB3). |
| Error code: | SC878-21 |
| Description: | DESS self-test error The power-on self-test for TPM failed at startup when the controller encryption software was tested. |
| Causes: | TPM firmware or CPU is defective |
| Remedy: | • Turn the main power OFF/ON. • Replace the controller board. |
| Error code: | SC880-00 |
| Description: | MLB error |
| Causes: | The response is not received within the specified time during the access to the MLB. Defective MLB |
| Remedy: | • Replace the MLB • Remove the MLB |
| Error code: | SC899-00 |
| Description: | Software performance error (signal reception end) Unknown software error occurred. |
| Causes: | Occurs when an internal program behaves abnormally. |
| Remedy: | In the case of a hardware defect • Replace the hardware. In the case of a software error • Turn the main power OFF/ON. • Try updating the firmware. |
| Error code: | SC990-00 |
| Description: | Software operation error Software attempted an unexpected operation. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | • Turn the main power off/on. • Reinstall the software of the controller and BCU board. |
| Error code: | SC991-00 |
| Description: | Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | Logging only |
| Error code: | SC992-00 |
| Description: | Undefined SC issued. An SC, that is not controlled by the system, occurred. |
| Causes: | • An SC for the previous model was used mistakenly, etc. • Basically a software bug. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC997-00 |
| Description: | Application function selection error The application selected by the operation panel key operated abnormally (No response, abnormal ending). |
| Causes: | Software bug (mainly the application) |
| Remedy: | • Check the optional RAM, DIMM, boards required by the application program. • Check if the combination of downloaded programs are correct. |
| Error code: | SC998-00 |
| Description: | Application start error • No application was registered to system within a specified time after the main power was turned on. (No application starts/All applications have been terminated abnormally) • Application started but cannot be drawn now for some reason. |
| Causes: | • Software bug (mainly the application) • The optional RAM, DIMM, boards required by the application program. Are not installed correctly. |
| Remedy: | • Turn the main power OFF/ON. • Check the optional RAM, DIMM, boards • Check the combination of programs • Replace the controller board. |
