Ricoh MPC2004
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Коды ошибок
SC101-01
SC101-02
SC102-00
SC120-00
SC121-00
SC141-00
SC142-00
SC144-00
SC151-00
SC152-00
SC154-00
SC161-02
SC161-20
SC195-00
SC202-00
SC203-00
SC204-00
SC220-01
SC220-04
SC230-01
SC230-02
SC230-03
SC230-04
SC231-01
SC231-02
SC231-03
SC231-04
SC240-01
SC240-02
SC240-03
SC240-04
SC272-01
SC272-02
SC272-03
SC272-04
SC272-10
SC285-01
SC285-02
SC312-01
SC312-02
SC312-03
SC312-04
SC324-01
SC324-05
SC360-01
SC360-02
SC360-03
SC360-04
SC361-01
SC361-02
SC361-03
SC361-04
SC362-01
SC362-02
SC362-03
SC362-04
SC370-01
SC370-02
SC370-03
SC396-05
SC441-00
SC442-00
SC452-00
SC491-00
SC492-00
SC497-00
SC498-00
SC501-01
SC501-02
SC502-01
SC502-02
SC503-01
SC503-02
SC503-11
SC503-12
SC504-21
SC504-22
SC508-00
SC520-01
SC520-02
SC520-03
SC521-01
SC521-02
SC522-00
SC530-00
SC531-01
SC531-03
SC533-03
SC533-04
SC534-01
SC534-02
SC534-03
SC535-00
SC540-00
SC541-01
SC541-02
SC541-03
SC542-02
SC542-03
SC542-05
SC542-06
SC543-00
SC544-01
SC544-02
SC545-01
SC545-05
SC547-01
SC547-02
SC547-03
SC551-01
SC551-02
SC551-03
SC552-02
SC552-03
SC552-05
SC552-06
SC553-00
SC554-01
SC554-02
SC555-01
SC555-05
SC557-00
SC558-01
SC559-00
SC561-01
SC561-05
SC562-02
SC562-05
SC563-00
SC564-00
SC569-00
SC571-01
SC571-05
SC572-04
SC572-05
SC573-00
SC574-00
SC581-01
SC581-05
SC582-04
SC582-05
SC583-00
SC584-00
SC620-01
SC620-02
SC620-03
SC621-00
SC622-01
SC622-11
SC632-00
SC633-00
SC634-00
SC635-00
SC636-01
SC636-02
SC637-01
SC637-02
SC641-00
SC650-01
SC650-04
SC650-05
SC650-13
SC650-14
SC651-01
SC651-02
SC652-00
SC653-00
SC663-01 ... SC663-13
SC664-01 ... SC664-13
SC665-01
SC665-02
SC665-03
SC665-04
SC665-05
SC665-06
SC665-07
SC665-08
SC665-11
SC665-12
SC665-41
SC665-42
SC667-01
SC667-10
SC667-11
SC667-40
SC667-41
SC668-01
SC668-02
SC668-03
SC669
SC670-01
SC670-02
SC670-03
SC670-04
SC672-10
SC672-11
SC672-12
SC672-13
SC672-99
SC673-10
SC681
SC682
SC687-00
SC700-01 ... SC700-09
SC701-03
SC701-08
SC702-01
SC702-02
SC702-03
SC702-04
SC702-05
SC721-03
SC721-06
SC721-10
SC721-11
SC721-17
SC721-24
SC721-25
SC721-27
SC721-28
SC721-30
SC721-33
SC721-41
SC721-42
SC721-44
SC721-52
SC721-53
SC721-58
SC721-59
SC721-70
SC721-71
SC721-80
SC721-81
SC723-03
SC723-10
SC723-20
SC723-24
SC723-44
SC723-71
SC724-24
SC724-25
SC724-27
SC724-28
SC724-31
SC724-32
SC724-33
SC724-38
SC724-42
SC724-70
SC724-71
SC724-80
SC724-86
SC761-03
SC761-04
SC780-01
SC781-01
SC791-00
SC792-00
SC816
SC817-00
SC818-00
SC819-00
SC820-00
SC821-00
SC822-00
SC823-00
SC824-00
SC833-00
SC834-00
SC835-00
SC838-00
SC839-00
SC840-00
SC841-00
SC842-00
SC842-01
SC842-02
SC845
SC853-00
SC854-00
SC855-01
SC855-02
SC857-00
SC858-00
SC858-01
SC858-02
SC858-30
SC858-31
SC859-00
SC859-01
SC859-02
SC859-10
SC860-00
SC862-00
SC863-01
SC863-02 ... SC863-23
SC864-00
SC864-01
SC864-02 ... SC864-23
SC865-00
SC865-01
SC865-02 ... SC865-23
SC865-50 ... SC865-73
SC866-00
SC867-00
SC867-01
SC867-02
SC868
SC869
SC870
SC871-00
SC872-00
SC873-00
SC874
SC875
SC876-00
SC876-01
SC876-02
SC876-03
SC876-04
SC876-05
SC876-99
SC877-00
SC878-00
SC878-01
SC878-02
SC878-03
SC878-20
SC880-00
SC881-01
SC899-00
SC900-00
SC910
SC919-00
SC920-02
SC920-04
SC921-00
SC925-00
SC925-01
SC990-00
SC991-00
SC992-00
SC994-00
SC995-01
SC995-02
SC995-03
SC995-04
SC997-00
SC998-00
Описание
| Error code: | SC101-01 |
| Description: | CIS Error: Front Side The peak white level is less than the prescribed value. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Engine board • PSU/Signal harness |
| Error code: | SC101-02 |
| Description: | Lamp Error (Detecting the lighting error) The white level peak did not reach the prescribed threshold when the white guide plate was scanned. Error detection timing; During the scanner adjustment (detecting the lighting error) at the time of applying power source for scanner (when the main power is turned ON). |
| Causes: | • Condensation in scanner unit • Connector disconnected • Scanner Carriage defective • BiCU defective • Harness defective • White Guide Plate dirty or attachment fault • IOB defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reconnect the connector. Reconnect the following connectors; • Scanner Carriage – BiCU connector • SBU – LEDB connector (SBU side connector on the scanner carriage) • BiCU – IOB harness 2. Check the white guide plate (exposure glass). Check the white guide plate attached to the exposure glass. If the white guide plate is in an unusual state, replace the white guide plate. 3. Scanner carriage defective Replace the scanner carriage. 4. BiCU defective Replace the BiCU. 5. Harness defective Replace the following harnesses. • Scanner Carriage – BiCU harness • BiCU – IOB harness 6. IOB defective Replace the IOB. |
| Error code: | SC102-00 |
| Description: | LED Illumination Adjustment Error: Front Side The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Controller board • PSU/Signal harness |
| Error code: | SC120-00 |
| Description: | Scanner HP Error 1 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go OFF). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC121-00 |
| Description: | Scanner HP Error 2 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go ON). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC141-00 |
| Description: | Black Level Correction Error: Front Side The automatic adjustment has failed to correct the black level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC142-00 |
| Description: | White Level Correction Error: Front Side The automatic adjustment has failed to correct the white level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC144-00 |
| Description: | Scanner Communication Error: Front Side Cannot correctly establish communication with the MPU(SoC-AFE) |
| Causes: | • Communication error with MPU (SoC-AFE) • PSU is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • Engine board • PSU/Signal harness |
| Error code: | SC151-00 |
| Description: | Black Level Correction Error: Rear Side The automatic adjustment has failed to correct the black level (rear side) to the permissible range |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC152-00 |
| Description: | White Level Correction Error: Rear Side The automatic adjustment has failed to correct the white level (rear side) to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC154-00 |
| Description: | Scanner Communication Error: Rear Side Cannot correctly establish communication with the MPU (SoC-AFE) |
| Causes: | • Communication error with MPU (SoC-AFE) • PSU is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • Engine board • PSU/Signal harness |
| Error code: | SC161-02 |
| Description: | IPU error (RI response error) |
| Causes: | Detecting an error on access to the RI. Defective IPU (BICU, ICTL) or RI abnormal performance, etc |
| Remedy: | Replace the IPU (BICU) |
| Error code: | SC161-20 |
| Description: | BICU error (DRAM initial error) This error is detected in the DDR-PHY initialization and Training status confirming when the machine is turned on, or returns to full operation from energy save mode. |
| Causes: | • BICU defective • DRAM devise defective |
| Remedy: | • Perform the SC auto rebooting. • Cycle the machine off/on. • Reconnect the connectors. • Replace the harness. • Replace the BICU. |
| Error code: | SC195-00 |
| Description: | Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). |
| Causes: | The product identification code in the machine serial number (11 digits) does not match. |
| Remedy: | Re-enter the machine serial number. |
| Error code: | SC202-00 |
| Description: | Polygon Motor: ON Timeout Error After the polygon motor turned on, or within the specified time (sec.) after the rpm’s changed, the motor did not enter READY status. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC203-00 |
| Description: | Polygon Motor: OFF Timeout Error The XSCRDY signal (polygon ready) never becomes inactive (H) within 3 sec. after the polygon motor went OFF. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the harness between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC204-00 |
| Description: | Polygon Motor: XSCRDY Signal Error During polygon motor rotation, the XSCRDY signal was inactive (H) for longer than one rotation of the polygon. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC220-01 |
| Description: | Leading Edge: LD1 synchronization detection error: Bk. The leading edge LD1 synchronization detection signal of the corresponding color was not output within 100 ms while the polygon mirror motor was operating at normal speed. Details: • When a synchronization detection error flag is asserted to VTEC status register. • After the polygon turned on, the CPU monitored for error flags in 100 ms cycles and detected an error flag. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photodetector.. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 • Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC220-04 |
| Description: | Leading Edge: LD1 synchronization detection error: Ye. The leading edge LD1 synchronization detection signal of the corresponding color was not output within 100 ms while the polygon mirror motor was operating at normal speed. Details: • When a synchronization detection error flag is asserted to VTEC status register. • After the polygon turned on, the CPU monitored for error flags in 100 ms cycles and detected an error flag. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photodetector.. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 • Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC230-01 |
| Description: | FGATE ON error: Bk. The FGATE signal did not turn ON within 200 msec after the writing process of the corresponding color started. Details: The PFGATE register of PATMOS not asserted within 200 msec after the writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. • Replace the BCU board. • Replace the controller board. • Replace the LDB harness. |
| Error code: | SC230-02 |
| Description: | FGATE ON error: Cy. The FGATE signal did not turn ON within 200 msec after the writing process of the corresponding color started. Details: The PFGATE register of PATMOS not asserted within 200 msec after the writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. • Replace the BCU board. • Replace the controller board. • Replace the LDB harness. |
| Error code: | SC230-03 |
| Description: | FGATE ON error: Ma. The FGATE signal did not turn ON within 200 msec after the writing process of the corresponding color started. Details: The PFGATE register of PATMOS not asserted within 200 msec after the writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. • Replace the BCU board. • Replace the controller board. • Replace the LDB harness. |
| Error code: | SC230-04 |
| Description: | FGATE ON error: Ye. The FGATE signal did not turn ON within 200 msec after the writing process of the corresponding color started. Details: The PFGATE register of PATMOS not asserted within 200 msec after the writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. • Replace the BCU board. • Replace the controller board. • Replace the LDB harness. |
| Error code: | SC231-01 |
| Description: | FGATE OFF error: Bk. The FGATE signal did not turn OFF within 200 msec after the writing process of the corresponding color ended. The FGATE signal did not turn OFF when the next job of the corresponding color started. Details: • The PFGATE register of PATMOS not negated within 200 msec after the writing process ended. • The PFGATE register of PATMOS still asserted from the previous job when the next writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. |
| Error code: | SC231-02 |
| Description: | FGATE OFF error: Cy. The FGATE signal did not turn OFF within 200 msec after the writing process of the corresponding color ended. The FGATE signal did not turn OFF when the next job of the corresponding color started. Details: • The PFGATE register of PATMOS not negated within 200 msec after the writing process ended. • The PFGATE register of PATMOS still asserted from the previous job when the next writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. |
| Error code: | SC231-03 |
| Description: | FGATE OFF error: Ma. The FGATE signal did not turn OFF within 200 msec after the writing process of the corresponding color ended. The FGATE signal did not turn OFF when the next job of the corresponding color started. Details: • The PFGATE register of PATMOS not negated within 200 msec after the writing process ended. • The PFGATE register of PATMOS still asserted from the previous job when the next writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. |
| Error code: | SC231-04 |
| Description: | FGATE OFF error: Ye. The FGATE signal did not turn OFF within 200 msec after the writing process of the corresponding color ended. The FGATE signal did not turn OFF when the next job of the corresponding color started. Details: • The PFGATE register of PATMOS not negated within 200 msec after the writing process ended. • The PFGATE register of PATMOS still asserted from the previous job when the next writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. |
| Error code: | SC240-01 |
| Description: | LD error: Bk. When two errors were detected consecutively while monitoring the VTEC for LD error registers in 350msec intervals after LD initialization. Details: The VTEC LD error flag was detected twice consecutively when the LD turned on after initialization. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • LD driver defective • VTEC defective • The interface harness damaged or not connected correctly. • Large main scan magnification rate |
| Remedy: | • Cycle the main power off/on. • Replace the IPU board. • Replace the LSU board. • Replace the LD unit. • Replace the harness. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC240-02 |
| Description: | LD error: Cy • If LD error terminal of LD driver of corresponding color is asserted after LD initialization. • If an error is detected during initialization of LD driver which detects Ith/Ieta of LD of corresponding color. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • The interface harness damaged or not connected correctly. • LD driver defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Check the value in SP2-110-001 to 004 (LD Driver), the default is "0h". • If current value is "0", perform step 4. • If current value is "1", perform steps 3 and 5. 3. Reconnect the connectors between LDB and IPU. 4. Replace the LD unit 5. Replace the harness between LDB to IPU. |
| Error code: | SC240-03 |
| Description: | LD error: Ma. When two errors were detected consecutively while monitoring the VTEC for LD error registers in 350msec intervals after LD initialization. Details: The VTEC LD error flag was detected twice consecutively when the LD turned on after initialization. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • LD driver defective • VTEC defective • The interface harness damaged or not connected correctly. • Large main scan magnification rate |
| Remedy: | • Cycle the main power off/on. • Replace the IPU board. • Replace the LSU board. • Replace the LD unit. • Replace the harness. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC240-04 |
| Description: | LD error: Ma • If LD error terminal of LD driver of corresponding color is asserted after LD initialization. • If an error is detected during initialization of P-MAC which detects Ith/Ieta of LD of corresponding color. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • The interface harness damaged or not connected correctly. • LD driver defective |
| Remedy: | • Cycle the main power off/on • Replace the LD unit • Replace the harness • Replace the IPU board |
| Error code: | SC272-01 |
| Description: | LD Driver Communication Error If the value is not same when the machine reads and writes the same registration at the machine start-up. If the communication parity retries three consecutive times, the SC is generated. |
| Causes: | • CPU defective • IPU defective • BCU defective • Harness defective |
| Remedy: | • Cycle the main power off/on. • Replace the laser unit. • Replace the harness. • Replace the IPU board. |
| Error code: | SC272-02 |
| Description: | G-MAC communication error: Cy In view of parity, 3 retries were performed |
| Causes: | • IPU defective • Harness defective • LDB defective |
| Remedy: | • Cycle the main power off/on • Replace the LD unit • Replace the harness • Replace the IPU board |
| Error code: | SC272-03 |
| Description: | G-MAC communication error: Ma In view of parity, 3 retries were performed |
| Causes: | • IPU defective • Harness defective • LDB defective |
| Remedy: | • Cycle the main power off/on • Replace the LD unit • Replace the harness • Replace the IPU board |
| Error code: | SC272-04 |
| Description: | G-MAC communication error: Ye In view of parity, 3 retries were performed |
| Causes: | • IPU defective • Harness defective • LDB defective |
| Remedy: | • Cycle the main power off/on • Replace the LD unit • Replace the harness • Replace the IPU board |
| Error code: | SC272-10 |
| Description: | LD driver communication error: Other LD voltage does not satisfy the specified voltage (5 V). |
| Causes: | • BCU defective (LD5V Power error) • LDB defective (LD drive error) • LDB connector defective (loose, broken) • Interlock switch defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LDB and IPU. 3. Replace the IPU. 4. Replace the LD unit. 5. Replace the harness between LDB and IPU. 6. Replace the interlock switch. |
| Error code: | SC285-01 |
| Description: | Laser Optics Positioning Motor (in LD unit) Power Control Error The power supply from PSU is not supplied to the laser optics positioning motors. |
| Causes: | • Software error • Imaging IOB defective • BCU defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Update the firmware. 3. Replace the imaging IOB. 4. Replace the BCU. |
| Error code: | SC285-02 |
| Description: | MUSIC error The results of MUSIC pattern reading failed 4 times. (even if mode e (real time MUSIC) fails, the error count is not incremented (+1)) |
| Error code: | SC312-01 |
| Description: | Charge FB Voltage Error (K). On plotter startup, the charge FB (feed-back) voltage was 0.3V or less for 15 consecutive readings. Details: SC issued when electric current does not pass after charge bias is applied, which can be caused when a harness is disconnected or damaged, or when the charge roller or the drum is not installed. |
| Causes: | • High-voltage harness damaged or not connected correctly. • Charge roller or drum not installed |
| Remedy: | • Fix the problem. |
| Error code: | SC312-02 |
| Description: | Charge FB Voltage Error (C). On plotter startup, the charge FB (feed-back) voltage was 0.3V or less for 15 consecutive readings. Details: SC issued when electric current does not pass after charge bias is applied, which can be caused when a harness is disconnected or damaged, or when the charge roller or the drum is not installed. |
| Causes: | • High-voltage harness damaged or not connected correctly. • Charge roller or drum not installed |
| Remedy: | • Fix the problem. |
| Error code: | SC312-03 |
| Description: | Charge FB Voltage Error (M). On plotter startup, the charge FB (feed-back) voltage was 0.3V or less for 15 consecutive readings. Details: SC issued when electric current does not pass after charge bias is applied, which can be caused when a harness is disconnected or damaged, or when the charge roller or the drum is not installed. |
| Causes: | • High-voltage harness damaged or not connected correctly. • Charge roller or drum not installed |
| Remedy: | • Fix the problem. |
| Error code: | SC312-04 |
| Description: | Charge FB Voltage Error (Y). On plotter startup, the charge FB (feed-back) voltage was 0.3V or less for 15 consecutive readings. Details: SC issued when electric current does not pass after charge bias is applied, which can be caused when a harness is disconnected or damaged, or when the charge roller or the drum is not installed. |
| Causes: | • High-voltage harness damaged or not connected correctly. • Charge roller or drum not installed |
| Remedy: | • Fix the problem. |
| Error code: | SC324-01 |
| Description: | Development motor: Bk: Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Development unit torque increased |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Replace the PCDU. |
| Error code: | SC324-05 |
| Description: | Development motor: CMY: Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Development unit torque increased |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Replace the PCDU. |
| Error code: | SC360-01 |
| Description: | TD Sensor Adjustment Error • When Mu count exceeds the judgment threshold of no developer status. • When Mu count does not satisfy the following target ranges for 3 times in a row. • Upper threshold • Lower threshold |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer toner density differs from initial developer |
| Remedy: | • Replace the TD sensor harness. • Reconnect the TD sensor connector. • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC360-02 |
| Description: | TD sensor adjustment error (C). During TD sensor initialization, the TD sensor output voltage (Vt) cannot be adjusted to the target range (target value ± 0.2V). Details: TD sensor initialization adjusts the TD sensor control voltage (Vtcnt) in order to adjust the TD sensor output voltage (Vt) to target value ± 0.2V. Adjustment flow: 1. Developer presence detection 2. Developer not detected. OK: Proceeds to Vtcnt adjustment. NG: SC336-0X 3. TD sensor calibration (Fluctuate Vtcnt and measure Vt) 4. TD sensor calibration result judgment OK: TD sensor calibration succeeded. NG: SC360-0X |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer is not new |
| Remedy: | • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC360-03 |
| Description: | TD sensor adjustment error (M). During TD sensor initialization, the TD sensor output voltage (Vt) cannot be adjusted to the target range (target value ± 0.2V). Details: TD sensor initialization adjusts the TD sensor control voltage (Vtcnt) in order to adjust the TD sensor output voltage (Vt) to target value ± 0.2V. Adjustment flow: 1. Developer presence detection 2. Developer not detected. OK: Proceeds to Vtcnt adjustment. NG: SC336-0X 3. TD sensor calibration (Fluctuate Vtcnt and measure Vt) 4. TD sensor calibration result judgment OK: TD sensor calibration succeeded. NG: SC360-0X |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer is not new |
| Remedy: | • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC360-04 |
| Description: | TD sensor adjustment error (Y). During TD sensor initialization, the TD sensor output voltage (Vt) cannot be adjusted to the target range (target value ± 0.2V). Details: TD sensor initialization adjusts the TD sensor control voltage (Vtcnt) in order to adjust the TD sensor output voltage (Vt) to target value ± 0.2V. Adjustment flow: 1. Developer presence detection 2. Developer not detected. OK: Proceeds to Vtcnt adjustment. NG: SC336-0X 3. TD sensor calibration (Fluctuate Vtcnt and measure Vt) 4. TD sensor calibration result judgment OK: TD sensor calibration succeeded. NG: SC360-0X |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer is not new |
| Remedy: | • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC361-01 |
| Description: | TD Sensor Output Error: Upper Limit (K) The following condition continuously exceeds the upper limit threshold value (SP3-211- 003). • TD sensor output: Vt (SP3-210-001) > output upper limit error threshold (SP3-211- 002) |
| Causes: | • TD sensor connector dropout (connection fault) |
| Remedy: | • Check if the TD sensor connector is connected. • Check the harness of the TD sensor (disconnection, etc.). • Replace the TD sensor. |
| Error code: | SC361-02 |
| Description: | TD sensor output error: Upper Limit (C). The TD sensor output (Vt) (SP3-210-001 to 004) exceeded 4.7 V 20 times consecutively. |
| Causes: | • Toner density extremely low |
| Remedy: | • Check the toner supply system. |
| Error code: | SC361-03 |
| Description: | TD sensor output error: Upper Limit (M). The TD sensor output (Vt) (SP3-210-001 to 004) exceeded 4.7 V 20 times consecutively. |
| Causes: | • Toner density extremely low |
| Remedy: | • Check the toner supply system. |
| Error code: | SC361-04 |
| Description: | TD sensor output error: Upper Limit (Y). The TD sensor output (Vt) (SP3-210-001 to 004) exceeded 4.7 V 20 times consecutively. |
| Causes: | • Toner density extremely low |
| Remedy: | • Check the toner supply system. |
| Error code: | SC362-01 |
| Description: | TD Sensor Output Error: Lower limit (K) TD sensor output: Vt (SP3-210-001) < output lower limit error threshold (SP3-211-004) is continuously below the lower limit occurrence threshold value (SP3-211-005) |
| Causes: | TD sensor connector missing/dropout |
| Remedy: | • Check if the TD sensor connector is connected. • Check the harness of the TD sensor (disconnection, etc.). • Replace the TD sensor. |
| Error code: | SC362-02 |
| Description: | TD sensor output error: Lower limit (C). The TD sensor output (Vt) (SP3-210-001 to 004) fell below 0.5 V 10 times consecutively. |
| Causes: | • TD sensor not connected correctly • TD sensor defective |
| Remedy: | • Check the TD sensor connection. • Check the home position sensor for abnormality. • Replace the TD sensor if it is abnormal. |
| Error code: | SC362-03 |
| Description: | TD sensor output error: Lower limit (M). The TD sensor output (Vt) (SP3-210-001 to 004) fell below 0.5 V 10 times consecutively. |
| Causes: | • TD sensor not connected correctly • TD sensor defective |
| Remedy: | • Check the TD sensor connection. • Check the home position sensor for abnormality. • Replace the TD sensor if it is abnormal. |
| Error code: | SC362-04 |
| Description: | TD sensor output error: Lower limit (Y). The TD sensor output (Vt) (SP3-210-001 to 004) fell below 0.5 V 10 times consecutively. |
| Causes: | • TD sensor not connected correctly • TD sensor defective |
| Remedy: | • Check the TD sensor connection. • Check the home position sensor for abnormality. • Replace the TD sensor if it is abnormal. |
| Error code: | SC370-01 |
| Description: | TM(ID) Sensor calibration error (Right)* The specular light output voltage (Vsg_reg) of the Right TM (ID) Sensor cannot be calibrated to a value in the target range. Upper limit (initially 2.97 V) Lower limit (initially 2.31V) * This is the sensor on the left as viewed from the front. |
| Causes: | - Disconnected TM(ID) Sensor connector/bad contact - Stained TM(ID) Sensor window - Failed TM(ID) Sensor - Image Transfer Belt loosened or out of place |
| Remedy: | • Check the TM(ID) Sensor • Clean the TM(ID) Sensor Detection window • Check the Image Transfer Belt • Replace the TM(ID) Sensor |
| Error code: | SC370-02 |
| Description: | TM(ID) Sensor calibration error (Left)* The specular light output voltage (Vsg_reg) of the Left TM(ID) Sensor cannot be calibrated to a value in the target range. Upper limit (initially 2.97 V) Lower limit (initially 2.31V) * This is the sensor on the right as viewed from the front. |
| Causes: | - Disconnected TM(ID) Sensor connector/bad contact - Stained TM(ID) Sensor window - Failed TM(ID) Sensor - Image Transfer Belt loosened or out of place |
| Remedy: | • Check the TM(ID) Sensor • Clean the TM(ID) Sensor Detection window • Check the Image Transfer Belt • Replace the TM(ID) Sensor |
| Error code: | SC370-03 |
| Description: | Bias calibration reading error (black) The ID sensor cannot read the patch image density on the transfer belt normally when executing Calibration. |
| Causes: | • The ID sensor does not operate properly. • The ID sensor is dirty. • Calibration failed last time. • The ID sensor shutter is not opened. • The transfer belt surface is dirty or scratched. • The drum unit or developer unit parts are dirty or worn down. • The ID sensor is not attached properly. • The connector is not properly connected or the wire is faulty. • ID sensor 1, 2 are abnormal and an error is detected when executing Calibration. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Clean the surface of ID sensor 1/2. 3. Execute [Color Calibration] from the [Maintenance] menu. 4. Check if the ID sensor shutter opens and closes according to the paper tray opening and closing. If it does not open properly, repair it. 5. Clean the surface of the transfer belt. Or replace the ITB unit. 6. Clean the drum unit (K) and development unit (K). If the parts are worn down, replace the unit. 7. Reinstall ID sensor 1/2. 8. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. ID sensor 1/2 - main/engine PCB (PCB1) 9. Replace ID sensor 1/2. 10. Upgrade the engine firmware to the latest version. 11. Replace the main/engine PCB (PCB1). |
| Error code: | SC396-05 |
| Description: | PCU motor (CMY) Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Replace the PCDU |
| Error code: | SC441-00 |
| Description: | PCU: Black / ITB Drive Motor: Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Check the load on the motor (PCDU, Image transfer unit, Paper transfer unit, Waste toner bottle). • Replace the PCDU, Image transfer unit, Paper transfer unit or Waste toner bottle. |
| Error code: | SC442-00 |
| Description: | ITB Lift Error Even though the ITB lift motor (also Toner supply motor (M)) rotates, the ITB lift sensor failed to detect the specified sensor feeler status within specified time. • Contact/separation operation: If not detected in 2000msec • Home position operation: If not detected in 5000msec Signal detection sampling period: 10msec |
| Causes: | • Image transfer unit not set/faulty setting • Sensor dirt • Sensor defective • Motor defective • Unit load large |
| Remedy: | 1. Reset the image transfer unit properly. 2. Clean the ITB lift sensor 3. Check the harness (disconnected, loose connectors) 4. Replace the ITB lift sensor 5. Replace the image transfer unit 6. Replace the contact/separation drive unit |
| Error code: | SC452-00 |
| Description: | Paper transfer contact motor error Paper transfer contact motor: position sensor cannot detect the sensor filler state within the predetermined time (see below) even if the paper transfer contact motor is rotated. • Contact operation: If not detected in 2000msec • Home position operation: If not detected in 5000msec Signal detection sampling period: 10msec |
| Causes: | • Sensor dirt • Sensor defection • Motor defection • Unit load large |
| Remedy: | • Replace the contact drive unit • Replace the image transfer unit • Check the harness |
| Error code: | SC491-00 |
| Description: | High voltage power source: charge/development: output error SC detection signal (charge/development) is L (abnormal) for 200 ms consecutively during high voltage (charge/development) output. |
| Causes: | H/W error • Output contact setting fault • Controller connector set fault • Ground fault of output high voltage path • Surface/air clearance insufficient (arc discharge) • Controller harness disconnection, short-circuit • PCU setting fault • Control board _IOB error (related signal error) • HVP_CB error Load error • Grounding fault of charging output, short-circuit with other outputs • Surface/air clearance insufficient in charging output path (including distance from other outputs) • Abnormal deterioration of drum, and over current due to pinholes • Drum vs charge roller gap error (PCU error). • Over current due to drum surface condensation • Grounding fault of developing output, short-circuit with other outputs • Surface/air clearance insufficient in developing output path (including distance from other outputs) • Other |
| Remedy: | • Turn the main power OFF/ON. • Reset or replace the harness of high voltage power supply feed path • Reset or replace the harness between IOB-HVP_CB • Replace the PCDU. • Check the operation of the contact mechanism • Replace the HVP_CB • Replace the Imaging IOB. |
| Error code: | SC492-00 |
| Description: | High voltage power source: image transfer/paper transfer: output error SC detection signal (transfer) is L (abnormal) for 200 ms consecutively during high voltage (transfer) output. |
| Causes: | H/W error • Output power connector setting fault • Controller connector setting fault • Output high voltage Harness disconnection • Controller harness disconnection, short-circuit • Transfer unit setting fault • Control board_ IOB error (related signal error) • HVP_TTS error Load error • Increase in paper transfer roller impedance (low temperature environment/impedance rise/impedance rise due to dirt) • Operation fault of paper transfer contact mechanism • Increase in image transfer belt impedance • Opening in load power supply path |
| Remedy: | • Reset or replacement the harness of high voltage power supply feed path • Reset or replace the harness between IOB-HVP_TTS • Reset or replace the transfer unit • Check operation of the contact mechanism • Replace the HVP_TTS • Replace the Imaging IOB. |
| Error code: | SC497-00 |
| Description: | Machine temperature detection thermistor error Temperature sensor output error: Below 0.56V, or above 3.0V |
| Causes: | • Connector disconnection or broken • Sensor (Thermistor) defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Imaging Temperature Sensor (Thermistor) are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Imaging Temperature Sensor (Thermistor). |
| Error code: | SC498-00 |
| Description: | Temperature and humidity sensor error Temperature sensor output error: Below 0.76V, or above 2.90V, or Moisture sensor output error: more than 2.4V |
| Causes: | • Sensor not setting (disconnection or broken) • Sensor defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Temperature and Humidity Sensor are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Temperature and Humidity Sensor. |
| Error code: | SC501-01 |
| Description: | 1st Tray Lift Error (Main Machine) The 1st tray lift motor error detection count reaches 3 times. (Up to 2 times, reset instruction is displayed) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction. • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly |
| Remedy: | • Reload the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC501-02 |
| Description: | 1st Tray Descent Error (Main Frame) The 1st tray descent motor error detection count reaches 5. (Up to 4, reset instruction is displayed.) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-01 |
| Description: | 2nd Tray Lift Error (Main Frame) The 2nd tray lift motor error detection count reaches 3. (Up to 2, reset is displayed.) |
| Causes: | • 2nd tray upper limit sensor connector missing, malfunction, dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-02 |
| Description: | 2nd Tray Descent Error (Main Frame) The detection count of 2nd tray descent motor descent errors reaches a total of 5. (Up to 4, reset is displayed.) |
| Causes: | • The 2nd paper feed tray upper limit sensor connector missing, malfunction, and dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC503-01 |
| Description: | 3rd Tray Lift Error (Paper Feed Unit PB3250) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-02 |
| Description: | 3rd Tray Descent Error (Paper Feed Unit PB3250) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-11 |
| Description: | 3rd Tray Lift Error (Upper tray of Paper Feed Unit PB3240) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the LCIT transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • LCIT control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-12 |
| Description: | 3rd Tray Descent Error (Upper tray of Paper Feed Unit PB3240) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position; the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC504-21 |
| Description: | 4th Tray Lift Error (Lower tray of Paper Feed Unit PB3240) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, but the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 4 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 4. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC504-22 |
| Description: | 4th Tray Descent Error (Lower tray of Paper Feed Unit PB3240) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, but the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 4 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 4. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC508-00 |
| Description: | Bypass Tray Size Detection Error The paper size detected on the bypass tray is different from any of the pattern of automatic size detection. |
| Causes: | • Bypass Length Sensor or Bypass Width Sensor malfunction • Bypass Length Sensor or Bypass Width Sensor harness disconnected |
| Remedy: | 1. Replace the Bypass Length Sensor, or Bypass Width Sensor. 2. Replace the harness for Bypass Length Sensor, or Bypass Width Sensor. |
| Error code: | SC520-01 |
| Description: | Main Motor Error 1 The main motor is not stabilized within 2 seconds after the motor is activated. |
| Causes: | • Main motor defective • IOB defective |
| Remedy: | • Main motor defective 1. Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • IOB – Main Motor connector 2. Replace the main motor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC520-02 |
| Description: | Fusing motor error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Fusing Motor. |
| Error code: | SC520-03 |
| Description: | Vertical Paper Feed Operation Direction Error DSP (Digital Signal Processing) responded with a direction movement error. |
| Causes: | •X Vertical wheel sensor connection loose, broken, defective •X Vertical motor connection loose, broken, defective •X Check motor to confirm that the polarity of the harness connector is correct •X Check the sensor to confirm that the polarity of the harness connection is correct |
| Error code: | SC521-01 |
| Description: | Bank 1 motor error (Bank: paper tray unit) Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the bank 1 motor. |
| Error code: | SC521-02 |
| Description: | Bank 2 motor error (Bank: paper tray unit) Early Detection A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the bank 2 motor. |
| Error code: | SC522-00 |
| Description: | Paper Exit Motor: Lock During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 500msec, the error state of either register was detected at least 5 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Encoder defective |
| Remedy: | • Replace the motor. • Reset the connector. • Replace the harness. • Replace the Paper Transport IOB. |
| Error code: | SC530-00 |
| Description: | Fusing Exhaust Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the fusing exhaust fan. • Reconnect the connector. • Replace the harness. • Replace the Paper Transport IOB. |
| Error code: | SC531-01 |
| Description: | PSU cooling fan (FAN3) error (at rest) A motor malfunction was detected because the lock signal detected LOW 70 consecutive times (motor not stopped normally) when checked at 100 ms intervals after the motor switched ON. |
| Causes: | • PSU cooling fan (FAN3) defective • Harness connector lose, broken, defective, or harness defective • Engine board defective |
| Remedy: | Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. 1. Replace the PSU cooling fan (FAN3). 2. Re-connect the connector of the PSU cooling fan (FAN3). 3. Replace the PSU cooling fan (FAN3) harness. 4. Replace the engine board (Printer: BCU, MF: SCB). |
| Error code: | SC531-03 |
| Description: | Drive Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor • Reset the connector • Replace the harness • Replace the IOB • Replace the fan |
| Error code: | SC533-03 |
| Description: | PSU Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor • Reset the connector • Replace the harness • Replace the IOB • Replace the fan |
| Error code: | SC533-04 |
| Description: | Controller Box Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor • Reset the connector • Replace the harness • Replace the IOB • Replace the fan |
| Error code: | SC534-01 |
| Description: | Main Exhaust Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor • Reset the connector • Replace the harness • Replace the IOB • Replace the fan |
| Error code: | SC534-02 |
| Description: | Toner Supply Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor • Reset the connector • Replace the harness • Replace the IOB • Replace the fan |
| Error code: | SC534-03 |
| Description: | Ozone Exhaust Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor • Reset the connector • Replace the harness • Replace the IOB • Replace the fan |
| Error code: | SC535-00 |
| Description: | Paper Exit Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the paper exit cooling fan. • Reconnect the connector. • Replace the harness. • Replace the Imaging IOB. |
| Error code: | SC540-00 |
| Description: | Fusing Motor: Lock Motor status is observed at 100 ms intervals during motor ON, and the unlock status is detected at least 20 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Unit torque increased |
| Remedy: | • Replace the fusing motor. • Reconnect the connector. • Replace the harness. • Replace the paper transport IOB. |
| Error code: | SC541-01 |
| Description: | Thermopile (Center) Disconnection Below -50 degrees C (or below CB) is detected for 0.1 sec. continuously. |
| Causes: | • Thermopile disconnection • Connector disconnected • Harnesses between the drawer and the PCBs on machine are disconnected. • BCU board is broken. |
| Remedy: | 1. Reconnect the connector between the fusing unit and BCU. 2. Replace the thermopile (Center). 3. Replace the harness between the fusing unit and BCU. 4. Replace the BCU. |
| Error code: | SC541-02 |
| Description: | Non-contact Thermistor (Center) Disconnection Above 3F6 is detected for 1 sec. continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation). Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC541-03 |
| Description: | Non-contact Thermistor (Center) short-circuit AD value: Below 8 is detected for 1 sec. continuously. Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor short-circuit • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC542-02 |
| Description: | Fusing lamp (Center) thermopile not reloaded 1 The heater (Center) thermopile does not reach 50 deg C 2.9 seconds after the start of heat control (during normal startup control). |
| Causes: | • Stained thermopile lens • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clean the thermopile lens. • Replace the thermopile. • Replace the Fusing Unit. • Clear the SP: fusing SC. |
| Error code: | SC542-03 |
| Description: | Fusing lamp (Center) thermopile not reloaded 2 The heater (Center) thermistor does not reach the reload temperature 17 seconds after the start of motor rotation. |
| Causes: | • Stained thermopile lens • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clean the thermopile lens. • Replace the thermopile. • Replace the Fusing Unit. • Clear the SP: fusing SC. |
| Error code: | SC542-05 |
| Description: | Thermopile (Center) does not reload (Low Power) 65 degrees C not reached after fusing lamp 1 ON for 10 sec continuously. |
| Causes: | • Outside input voltage guarantee • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile modification/float • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Remove the jammed paper between the thermopile and fusing unit. 3. Clean or replace the thermopile (center). 4. Replace the fusing sleeve thermostat 5. Replace the fusing sleeve belt unit. 6. Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC542-06 |
| Description: | Thermopile (Center) does not reload (Low Power) Heating central reload permission temperature not reached after fusing lamp 1 ON for 35 sec continuously. |
| Causes: | • Outside input voltage guarantee • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile modification/float • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Remove the jammed paper between the thermopile and fusing unit. 3. Clean or replace the thermopile (center). 4. Replace the fusing sleeve thermostat 5. Replace the fusing sleeve belt unit. 6. Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC543-00 |
| Description: | Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec. continuously. Detection period 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (center). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-01 |
| Description: | Thermopile (Center) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Pressure roller HP sensor disconnected • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the thermopile (center). 8. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 9. Replace the BCU. 10. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-02 |
| Description: | Non-contact Thermistor (Center) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Remove the jammed paper between the thermopile and fusing unit. 6. Clean or replace the thermopile (center). 7. Replace the fusing unit. 8. Inspect the pressure roller HP sensor with SP5-803-047. 9. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 10. Replace the BCU. 11. Replace the PSU (AC controller board). |
| Error code: | SC545-01 |
| Description: | Fusing Central Heater Continuously Heat After waiting for full power for more than specified seconds continuously, not detected for specified seconds. • Definition of heater full power Continuously heating rate set point (maximum heating rate) • Measurement start point After reload (after heater extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a heater heat-up request is issued. • Measurement stop condition Rotation started due to a print signal during measurement or other. • Maximum heat-up Duty (SP interlinked value) 0% is excluded. |
| Causes: | • Thermopile (center) lens dirt • Thermopile (center) installed incorrectly • Thermopile bracket deformation • Heater disconnection • After excessive temperature rise prevention unit operates • Outside input voltage guarantee |
| Remedy: | • Remove the jammed paper in the fusing unit • Check and replace the thermopile (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU board. |
| Error code: | SC545-05 |
| Description: | Fusing Central Heater Continuously Heat (Low Voltage) After waiting for full power for more than specified seconds continuously, not detected for specified seconds. • Definition of heater full power Continuously heating rate set point (maximum heating rate) • Measurement start point After reload (after heater extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a heater heat-up request is issued. • Measurement stop condition Rotation started due to a print signal during measurement or other. • Maximum heat-up Duty (SP interlinked value) 0% is excluded. |
| Causes: | • Thermopile (center) lens dirt • Thermopile (center) installed incorrectly • Thermopile bracket deformation • Heater disconnection • After excessive temperature rise prevention unit operates • Outside input voltage guarantee |
| Remedy: | • Remove the jammed paper in the fusing unit • Check and replace the thermopile (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU board. |
| Error code: | SC547-01 |
| Description: | Zero cross error (relay-contact soldering) Zero-cross signal is detected while the fusing relay is OFF. |
| Causes: | • Fusing relay defective (contact soldering) • Fusing relay drive circuit error |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. |
| Error code: | SC547-02 |
| Description: | Zero cross error (relay contact error) Zero-cross signal is not detected while the fusing relay is ON. |
| Causes: | • Fusing relay damage (contact open) • Fusing relay drive circuit error • PSU fuse (24VS) blowout |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. 4. Replace the harness between PSU (AC Controller Board) and Paper Transport IOB. |
| Error code: | SC547-03 |
| Description: | Zero cross error (low-frequency error) Mains power supply frequency is determined to be 44 Hz or lower. |
| Causes: | Frequency instability of mains power supply |
| Remedy: | 1. Check that the mains power supply frequency is higher than 44 Hz. If it is equal to or lower than 44 Hz, the mains power supply infrastructure may have defects to be dealt with. 2. Replace the PSU (AC Controller Board). |
| Error code: | SC551-01 |
| Description: | Thermopile (Edge) Disconnection Below -50 degrees C (or below CB) is detected for 0.1sec. continuously. |
| Causes: | • Thermopile disconnection • Connector disconnected • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (main machine side, BCU side). 2. Replace the thermopile (edge). 3. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 4. Replace the BCU. |
| Error code: | SC551-02 |
| Description: | Non-contact Thermistor (Edge) Disconnection Above 3F6B is detected for 1 sec. continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation). Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC551-03 |
| Description: | Non-contact Thermistor (Edge) Short-circuit AD value: Below 8 is detected for 1 sec. continuously. Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC552-02 |
| Description: | Fusing Thermopile (Edge) Does Not Reload When the thermopile (edge) does not reach a predetermined temperature for specified seconds consecutively |
| Causes: | • Thermopile (edge) lens dirt • Thermopile (edge) installed incorrectly • Thermopile modification • Outside input voltage guarantee • After excessive temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the thermopile (edge). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC552-03 |
| Description: | Fusing (End) thermistor not reloaded The heating (End) thermistor does not reach 60 deg C 12.5 seconds after the start of motor rotation. |
| Causes: | • Deformed or floating thermistor • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clear the SP: fusing SC. • Replace the fusing (End) thermistor. • Replace the Fusing Unit. |
| Error code: | SC552-05 |
| Description: | Fusing Thermopile (Edge) Does Not Reload (Low Voltage) When the thermopile (edge) does not reach a predetermined temperature for specified seconds consecutively. |
| Causes: | • Thermopile (edge) lens dirt • Thermopile (edge) installed incorrectly • Thermopile modification • Outside input voltage guarantee • After excessive temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the thermopile (edge). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC552-06 |
| Description: | Fusing Thermopile (Edge) Does Not Reload (Low Voltage) When the thermopile (edge) does not reach the permission temperature of heat edge reloading for specified seconds continuously. |
| Causes: | • Thermopile (edge) lens dirt • Thermopile (edge) installed incorrectly • Thermopile modification • Outside input voltage guarantee • After excessive temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the thermopile (edge). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC553-00 |
| Description: | Thermopile (Edge) High Temperature Detection (software) 240 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (edge). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC554-01 |
| Description: | Thermopile (Edge) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Pressure roller HP sensor disconnected • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the thermopile (edge). 8. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 9. Replace the BCU. 10. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC554-02 |
| Description: | Non-contact Thermistor (Edge) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Remove the jammed paper between the thermopile and fusing unit. 6. Clean or replace the thermopile (edge). 7. Replace the fusing unit. 8. Inspect the pressure roller HP sensor with SP5-803-047. 9. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 10. Replace the BCU. 11. Replace the PSU (AC controller board). |
| Error code: | SC555-01 |
| Description: | Fusing Edge Lamp Continuously Heat After waiting for full power for more than the specified time (sec.) continuously. • Definition of fusing lamp full power Continuously heating rate set point (maximum heating rate) • Measurement start point After reload (after fusing lamp extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a fusing lamp heat-up request is issued. • Measurement stop condition Rotation started due to a print signal during measurement or other • Maximum heat-up Duty (SP interlinked value) 0% is excluded |
| Causes: | • Thermistor deformation/float • Lamp disconnection • After excess temperature rise prevention unit operation |
| Remedy: | 1. Remove the jammed paper, or slip of paper in Fusing Unit. 2. Check the power supply voltage and reconnect the cable to the outlet 3. Replace the Thermostat (Center, Edge). 4. Replace the Fusing lamp. 5. Replace the Thermopile (Center, Edge). 6. Replace the BCU, or PSU (AC Controller Board). |
| Error code: | SC555-05 |
| Description: | Fusing Edge Lamp Continuously Heat (Low Power) |
| Causes: | • Thermistor deformation/float • Lamp disconnection • After excess temperature rise prevention unit operation |
| Remedy: | 1. Remove the jammed paper, or slip of paper in Fusing Unit. 2. Check the power supply voltage and reconnect the cable to the outlet 3. Replace the Thermostat (Center, Edge). 4. Replace the Fusing lamp. 5. Replace the Thermopile (Center, Edge). 6. Replace the BCU, or PSU (AC Controller Board). |
| Error code: | SC557-00 |
| Description: | Zero Cross Frequency Exceeded In the event of an error |
| Causes: | Frequency instability of mains power supply /Noise |
| Error code: | SC558-01 |
| Description: | Low Input Voltage Input voltage below the specification is detected on the mains power supply |
| Causes: | Low input of mains power supply |
| Error code: | SC559-00 |
| Description: | Fusing Jam Detected for 3 Times Consecutively Fusing jam (does not reach fusing exit sensor) is detected for 3 times consecutively. • Detection conditions Displays the SC559-00 at the time of integrating the counter each time fusing jam occurs, became fusing jam counter value = 3. The counter value is retained without fusing jam also reset by OFF/ON the power supply. • Control ON/OFF And enables ON / OFF is this SC, the default is set to OFF, then ON at the time of customer requirements. SP1-142-001 0: OFF (default), 1: ON (Set at the time of customer requirements) • Counter reset condition occurs fusing jam 1. Normal paper exit has been done during this continuous fusing jam, fusing jam counter is reset. 2. When "1" is changed to "0" SP1-142-001, to reset the (SP9-912-001) fusing jam counter. 3. When after displaying SC559, SC release is made, reset the (SP9912-001) fusing jam counter. |
| Causes: | • Stripper plate not mounted properly • Gear abrasion • Fusing motor failure |
| Remedy: | 1. Inspect or replace the stripper plate. 2. Replace the gears inside the main machine or fusing unit. 3. Replace the fusing motor. 4. Replace the fusing unit. |
| Error code: | SC561-01 |
| Description: | Pressure Roller Thermistor (Center) Disconnection Below 0 degree C detected for 20 sec continuously. Detection period 0.1 sec, detection count: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • BCU defective • Fusing lamp defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. (-05 only) 2. Reconnect the connectors (between the fusing unit and the BCU). 3. Replace the thermistor. 4. Replace the fusing unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the BCU. 7. Replace the fusing sleeve belt unit. 8. Replace the PSU (AC controller board). |
| Error code: | SC561-05 |
| Description: | Pressure Roller Thermistor (Center) Disconnection (Low Power) Below 0 degree C detected for 20 sec continuously. Detection period 0.1 sec, detection count: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • BCU defective • Fusing lamp defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. (-05 only) 2. Reconnect the connectors (between the fusing unit and the BCU). 3. Replace the thermistor. 4. Replace the fusing unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the BCU. 7. Replace the fusing sleeve belt unit. 8. Replace the PSU (AC controller board). |
| Error code: | SC562-02 |
| Description: | Pressure Roller Thermistor (Center) Does Not Reload When the pressure roller thermistor (center) does not reach a predetermined temperature for specified seconds consecutively. |
| Causes: | • Thermistor dirt • Thermopile deformed or not installed (or mounted) properly • Outside input voltage guarantee • After excess temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the pressure roller thermistor (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the thermopile. • Replace the BCU. |
| Error code: | SC562-05 |
| Description: | Pressure Roller Thermistor (Center) Does Not Reload (Low Voltage) When the pressure roller thermistor (center) does not reach a predetermined temperature for specified seconds consecutively. |
| Causes: | • Thermistor dirt • Thermopile deformed or not installed (or mounted) properly • Outside input voltage guarantee • After excess temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the pressure roller thermistor (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the thermopile. • Replace the BCU. |
| Error code: | SC563-00 |
| Description: | Pressure Roller Thermistor (Center) High Temperature Detection (software) Above 230 degrees C detected for 1sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the center thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the center thermopile and fusing unit. 5. Clean or replace the thermopile (center). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC564-00 |
| Description: | Pressure Roller Thermistor (Center) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the center thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the center thermopile and fusing unit. 5. Clean or replace the thermopile (center). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC569-00 |
| Description: | Paper Exit/ Pressure Release Motor Error Detection Retry operation fails 3 times consecutively. |
| Causes: | • Pressure roller HP sensor disconnected • Pressure release encoder deformed • Fusing unit defective • Paper exit/ pressure release motor disconnected |
| Remedy: | Inspect the pressure roller HP sensor with SP5-803-047. If there is no response from the sensor, perform steps 1 and 2. 1. Check the connection of the pressure roller HP sensor. 2. Inspect the pressure roller HP sensor. 3. Inspect the pressure release encoder. 4. Replace the fusing unit. 5. Check the connectors of the paper exit/ pressure release motor. |
| Error code: | SC571-01 |
| Description: | Head Temperature Sensor Error (Black) The head temperature sensor near the black sub tanks registered a temperature that was out of range. |
| Causes: | •X Connection loose, broken, defective at CN138 •X After correcting the problem, cycle the machine off/on |
| Error code: | SC571-05 |
| Description: | Pressure Roller Thermistor (Edge) Disconnection (Low Power) Below 0 degree C detected for 40 sec. continuously. Detection period: 0.1 sec, detection counts: 10 times or more. |
| Causes: | • Thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • BCU defective • Fusing lamp defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. (-05 only) 2. Reconnect the connectors (between the fusing unit and the BCU or the PSU (AC controller board). 3. Replace the thermistor. 4. Replace the fusing unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the BCU. 7. Replace the fusing sleeve belt unit. 8. Replace the PSU (AC controller board). |
| Error code: | SC572-04 |
| Description: | Pressurized Edge Thermistor Does Not Reload After starting continuous job with paper width of 257mm or more, does not reach (T22) degrees C after (t313) seconds. |
| Causes: | • Thermistor dirt • Thermistor deformation, float • Outside input voltage guarantee • After excess temperature rise prevention unit operation |
| Remedy: | • Replace the thermistor • Make sure that the input voltage is within acceptable limits • Replace the fusing unit |
| Error code: | SC572-05 |
| Description: | Pressure Roller Thermistor (Edge) Does Not Reload ( Low Power) After starting continuous job with paper width of 257mm or more, does not reach 0 degrees C after 100 sec. |
| Causes: | • Outside input voltage guarantee • Thermistor dirt • Thermistor modification/float • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • Thermopile defective • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Clean or replace the thermistor. 3. Replace the fusing sleeve thermostat. 4. Replace the fusing sleeve belt unit. 5. Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the thermopile (edge). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC573-00 |
| Description: | Pressure Roller Thermistor (Edge) High Temperature Detection (software) Above 230 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC574-00 |
| Description: | Pressure Roller Thermistor (edge) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connector. 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC581-01 |
| Description: | Pressure Roller Thermistor (Full-bleed edge) Thermistor Disconnection Below 0 degree C detected for 40 sec. continuously. Detection period: 0.1 sec, detection count: 10 times or more. |
| Causes: | • Thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • BCU defective • Fusing lamp defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. (-05 only) 2. Reconnect the connectors (between the fusing unit and the BCU or the PSU (AC controller board). 3. Replace the thermistor. 4. Replace the fusing unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the BCU. 7. Replace the fusing sleeve belt unit. 8. Replace the PSU (AC controller board). |
| Error code: | SC581-05 |
| Description: | Pressure Roller Thermistor (Full-bleed edge) Disconnection (Low Power) Below 0 degree C detected for 40 sec. continuously. Detection period: 0.1 sec, detection count: 10 times or more. |
| Causes: | • Thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • BCU defective • Fusing lamp defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. (-05 only) 2. Reconnect the connectors (between the fusing unit and the BCU or the PSU (AC controller board). 3. Replace the thermistor. 4. Replace the fusing unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the BCU. 7. Replace the fusing sleeve belt unit. 8. Replace the PSU (AC controller board). |
| Error code: | SC582-04 |
| Description: | Pressurized Expanded Edge Thermistor Does Not Reload After starting continuous job with paper width of 257mm or more, does not reach (T22) degrees C after (t313) seconds. |
| Causes: | • Thermistor dirt • Thermistor deformation, float • Outside input voltage guarantee • After excess temperature rise prevention unit operation |
| Remedy: | • Replace the thermistor • Make sure that the input voltage is within acceptable limits • Replace the fusing unit |
| Error code: | SC582-05 |
| Description: | Pressure Roller Thermistor (Full-bleed edge) Does Not Reload (Low Power) After starting continuous job with paper width of 257 mm or more, does not reach 0 degrees C after 100 sec. |
| Causes: | • Outside input voltage guarantee • Thermistor dirt • Thermistor modification/float • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) • Thermopile defective • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Clean or replace the thermistor. 3. Replace the fusing sleeve thermostat. 4. Replace the fusing sleeve belt unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the thermopile (edge). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC583-00 |
| Description: | Pressure Roller Thermistor (Full-Bleed Edge) High Temperature Detection (software) Above 230 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC584-00 |
| Description: | Pressure Roller Thermistor (Full-Bleed Edge) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC620-01 |
| Description: | ADF Communication error 1 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (disconnection detection) |
| Causes: | • ADF connection error • ADF defection • IPU board defection • Noise contamination |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the machine and ADF firmware version. • Proceed to Step 3 if there is no new firmware released. • Run the firmware update when there is a new firmware released. 3. Check the harness. Replace the harness if it is disconnected, or damaged. 4. Replace the IPU. 5. Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board. |
| Error code: | SC620-02 |
| Description: | ADF Communication error 2 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (Retry out due to communication error) |
| Causes: | • ADF connection error • ADF defection • IPU board defection • Noise contamination |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the machine and ADF firmware version. • Proceed to Step 3 if there is no new firmware released. • Run the firmware update when there is a new firmware released. 3. Check the harness. Replace the harness if it is disconnected, or damaged. 4. Replace the IPU. 5. Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board. |
| Error code: | SC620-03 |
| Description: | ADF Communication Error The CIS initialization completion command is not received after waiting for the prescribed time. |
| Causes: | • ADF connection fault • ADF defective • BICU defective • Electrical noise on the line |
| Remedy: | • Check ADF cable connection. • Replace the ADF. • Replace the BICU. |
| Error code: | SC621-00 |
| Description: | Finisher/mail box communication error Detected an error when connecting the communication line. Received a communication error notification from the URAT. |
| Causes: | • Finisher control board defective. • BICU or IOB defective • Connection fault between finisher and main machine. |
| Remedy: | • Reconnect the Finisher/mail box interface cable. • Replace the BICU or replace the finisher/mail box • Turn the main power off/on. |
| Error code: | SC622-01 |
| Description: | Paper Feed Unit Communication Error (Tray 2) A communication error is detected from the paper feed unit 2, 10 times consecutively. |
| Causes: | • Paper feed tray 2 defective • Connector disconnected or defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 2 defective Check the connection between the main machine and paper feed tray 2. • Connector disconnected or defective Reconnect the following connector. • IOB – Main Board connector • Replace the main board. • Replace the IOB. |
| Error code: | SC622-11 |
| Description: | Paper bank 1 communication error for Paper Feed Unit PB3220/PB3210 (D787) • Detected an error when connecting the communication line. • Received a communication error notification from the URAT. |
| Causes: | • Paper bank control board defective • BCU defective • IOB defective • Paper bank-main machine connection error |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in tray 1, 2, and optional paper tray are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in tray 1, 2, and optional paper tray. Replace the harness if it is disconnected, or damaged. 3. Check if there are any signs of a short circuit on the Bank Main Board. If there are any defects, replace the board. |
| Error code: | SC632-00 |
| Description: | Counter device error 1 After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Turn the main power off/on. • Check the serial communication line. |
| Error code: | SC633-00 |
| Description: | Counter device error 2 After communication was established, the controller received the brake signal from the accounting device. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Turn the main power off/on. • Check the serial communication line. |
| Error code: | SC634-00 |
| Description: | Counter device error 3 A backup RAM error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | SC635-00 |
| Description: | Counter device error 4 A backup battery error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | SC636-01 |
| Description: | IC Card Error (Expanded authentication module error) Issued when expanded authentication management is set to "ON" but either of the following occur. • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. • There is no DESS module in the machine. |
| Causes: | • There is no DESS module in the machine (models on which the function is optional). • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. |
| Remedy: | • Set a working SD card/expanded authentication module file. • Install the DESS module. • In the SSP mode set SP5-401-160 to "0". • In the SSP mode, set SP5-401-161 to "0". • Replace the NVRAM. |
| Error code: | SC636-02 |
| Description: | IC Card Error (Version error) The version of the expanded authentication module is not correct. |
| Causes: | Incorrect module version |
| Remedy: | Install the correct file of the expanded authentication module. |
| Error code: | SC637-01 |
| Description: | Tracking Information Notification Error (Tracking application error) Tracking information was lost. |
| Causes: | • Tracking SDK application error • Internal notification error |
| Remedy: | Turn the main power off/on. |
| Error code: | SC637-02 |
| Description: | Tracking Information Notification Error (Management server error) Tracking information was lost. |
| Causes: | Communication with tracking management server failed. • Network error • tracking management server error • Tracking SDK application error |
| Remedy: | Turn the main power off/on. |
| Error code: | SC641-00 |
| Description: | Communication error between BCU and Controller board. Controller board does not respond after BCU tries to communicate three times. |
| Causes: | • Controller board software error • Connect error between BCU and Controller board • Engine board software error |
| Remedy: | • Check connections between Controller board and BCU. • Turn the main switch off and on. |
| Error code: | SC650-01 |
| Description: | Remote Service Modem Communication Error (Dialup authentication failure) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Dialup authentication failure |
| Remedy: | Check the following SPs. • SP5-816-156 • SP5-816-157 |
| Error code: | SC650-04 |
| Description: | Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Dialup failing because of incorrect modem configuration |
| Remedy: | Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug. |
| Error code: | SC650-05 |
| Description: | Remote Service Modem Communication Error (insufficient current or connection error) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Insufficient current or connection error |
| Remedy: | The line is not supported and nothing can be done. |
| Error code: | SC650-13 |
| Description: | Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation)) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | RC Gate Type M was installed but modem is not present (detected during operation) |
| Remedy: | • If a modem board is not installed, install it. • Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171) are correct. • If the problem is not solved, replace the modem. |
| Error code: | SC650-14 |
| Description: | Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly |
| Remedy: | • If a modem board is attached, remove it. • Check if wired/wireless LAN works. |
| Error code: | SC651-01 |
| Description: | Illegal Remote Service Dial-up (Chat program parameter error) An unexpected error occurred when RC Gate Type M dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | SC651-02 |
| Description: | Illegal Remote Service Dial-up (Chat program execution error) An unexpected error occurred when RC Gate dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | SC652-00 |
| Description: | Remote service ID2 mismatching There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM. |
| Causes: | • Used controller board installed • Used NVRAM installed (such action is not allowed.) |
| Remedy: | • If this occurs during RC Gate installation: Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. • If this occurs after RC Gate installation: Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. |
| Error code: | SC653-00 |
| Description: | Incorrect remote service ID2 |
| Causes: | ID2 stored in the NVRAM has either of the following problems. • Number of characters is not 17. • Includes a character that cannot be printed. • All spaces • NULL |
| Remedy: | Replace the NVRAM. Clear the RC Gate install status, write the common certificate, and then begin installation again |
| Error code: | SC663-01 ... SC663-13 |
| Description: | SC663-01 Reset Detection: Imaging IOB: Software hang-up occurs SC663-02 Reset Detection: Imaging IOB: Power ON reset occurs SC663-03 Reset Detection: Imaging IOB: Software reset occurs SC663-11 Reset Detection: Paper Transport IOB: Software hang-up occurs SC663-12 Reset Detection: Paper Transport IOB: Power ON reset occurs SC663-13 Reset Detection: Paper Transport IOB: Software reset occurs SC is displayed when unexpected reset from Imaging IOB/Paper Transport IOB is detected while standby/operation. |
| Causes: | • Unexpected noise from inside the machine gets into Paper Transport IOB. • Parts defect and implementation defect of Imaging IOB/ Paper Transport IOB. • Software ran reset to ASIC when there was a bug in the software or unexpected signal was input (-03/-13 only). |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB (-01 to -03) 3. Replace the Imaging IOB (-11 to -13) |
| Error code: | SC664-01 ... SC664-13 |
| Description: | SC664-01 VODKA1 (Paper Transport Vodka) access permission error to VODKA SRAM SC664-02 VODKA1 (Paper Transport Vodka) write error to VODKA SRAM SC664-03 VODKA1 (Paper Transport Vodka) VODKA program launch error SC664-11 VODKA2 (Imaging Vodka) access permission error to VODKA SRAM SC664-12 VODKA2 (Imaging Vodka) write error to VODKA SRAM SC664-13 VODKA2 (Imaging Vodka) VODKA program launch error |
| Causes: | The machine detects the communication error between VODKA and SRAM when starting up, or recovery from energy saver mode. The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | -01 to 03 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB. 3. Replace the BCU. 4. Replace the Imaging IOB. -11 to 13 1. Turn the main power OFF/ON. 2. Replace the Imaging IOB. 3. Replace the BCU. |
| Error code: | SC665-01 |
| Description: | Connection Error (BCU - IPU) The machine detects the communication error between BCU and IPU (No FFC connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Reconnect the FFC between BCU and IPU. 2. Replace the FFC between BCU and IPU. 3. Replace the BCU. 4. Replace the IPU. |
| Error code: | SC665-02 |
| Description: | Connection Error (BCU – Imaging IOB) The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Reconnect the FFC between BCU and Imaging IOB. 2. Replace the FFC between BCU and Imaging IOB. 3. Replace the BCU. 4. Replace the Imaging IOB. |
| Error code: | SC665-03 |
| Description: | Connection Error (Paper Transport IOB – Imaging IOB) The machine detects the communication error between Imaging IOB and Paper Transport IOB (No connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • Paper Transport IOB. • Imaging IOB. |
| Remedy: | 1. Reconnect the FFC between Paper Transport IOB and Imaging IOB. 2. Replace the FFC between Paper Transport IOB and Imaging IOB. 3. Replace the Imaging IOB. 4. Replace the Paper Transport IOB. |
| Error code: | SC665-04 |
| Description: | IOB does not start up The IOB does not start up when starting up, or recovery from energy saver mode. |
| Causes: | • Connector disconnected • Harness disconnected • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.) • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Replace the Paper Transport IOB. |
| Error code: | SC665-05 |
| Description: | Master Device Communication Error The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU • Imaging IOB • Paper Transport IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Replace the Paper Transport IOB. |
| Error code: | SC665-06 |
| Description: | IPU and IOB signal Communication Error The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU • Imaging IOB • Paper Transport IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the IPU. 6. Replace the Imaging IOB. 7. Replace the Paper Transport IOB. |
| Error code: | SC665-07 |
| Description: | IPU signal Communication Error The machine detects the communication error between CPU and Slave device when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the IPU. |
| Error code: | SC665-08 |
| Description: | IOB signal Communication Error The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB • Paper Transport IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Replace the Paper Transport IOB. |
| Error code: | SC665-11 |
| Description: | Vodka1 Communication Error The machine detects the communication error between CPU and Vodka1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the FFC between Imaging IOB and Paper Transport IOB. 3. Replace the harness between Imaging IOB and Paper Transport IOB. 4. Replace the Imaging IOB. 5. Replace the Paper Transport IOB. 6. Reconnect the FFC between BCU and Imaging IOB. 7. Replace the FFC between BCU and Imaging IOB 8. Replace the BCU. |
| Error code: | SC665-12 |
| Description: | Vodka2 Communication Error The machine detects the communication error between CPU and Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the FFC between BCU and Imaging IOB. 3. Replace the FFC between BCU and Imaging IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Pull out all the toner bottles one by one and check if the SC reoccurs or not. If the SC message disappears, replace the defective toner bottle. |
| Error code: | SC665-41 |
| Description: | Macaron1 Communication Error The machine detects the communication error between CPU and Macaron1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the IPU. 3. Reconnect the FFC between BCU and IPU. 4. Replace the FFC between BCU and IPU. 5. Replace the BCU. |
| Error code: | SC665-42 |
| Description: | Macaron2 Communication Error The machine detects the communication error between CPU and Macaron2 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the IPU. 3. Reconnect the FFC between BCU and IPU. 4. Replace the FFC between BCU and IPU. 5. Replace the BCU. |
| Error code: | SC667-01 |
| Description: | Master Device Mode Setting Error The machine detects the CPU mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BCU. |
| Error code: | SC667-10 |
| Description: | Slave1 Device Mode Setting Error The machine detects the Slave1 mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB. 3. Reconnect the FFC between Imaging IOB and Paper Transport IOB. 4. Replace the harness between Imaging IOB and Paper Transport IOB. 5. Replace the Imaging IOB. 6. Reconnect the harness between BCU and Imaging IOB. 7. Replace the harness between BCU and Imaging IOB. 8. Replace the BCU. |
| Error code: | SC667-11 |
| Description: | Slave2 Device Mode Setting Error The machine detects the Slave2 mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Imaging IOB. 3. Reconnect the harness between BCU and Imaging IOB. 4. Replace the harness between BCU and Imaging IOB. 5. Replace the BCU. |
| Error code: | SC667-40 |
| Description: | Macaron1 Mode Setting Error The machine detects the Macaron1 mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the IPU. 3. Reconnect the harness between BCU and IPU. 4. Replace the harness between BCU and IPU. 5. Replace the BCU. |
| Error code: | SC667-41 |
| Description: | Macaron2 Mode Setting Error The machine detects the Macaron2 mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the IPU. 3. Reconnect the harness between BCU and IPU. 4. Replace the harness between BCU and IPU. 5. Replace the BCU. |
| Error code: | SC668-01 |
| Description: | Vodka1 Version Setting Error The machine detects the version settings error in Vodka1 when starting up, or recovery from energy saver mode |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB. 3. Replace the BCU. |
| Error code: | SC668-02 |
| Description: | Vodka2 Version Setting Error The machine detects the version settings error in Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Imaging IOB. 3. Replace the BCU. |
| Error code: | SC668-03 |
| Description: | Vodka1,2 Version Setting Error The machine detects the version settings error in both Vodka 1 and Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BCU. 3. Replace the Imaging IOB. 4. Replace the Paper Transport IOB. |
| Error code: | SC669 |
| Description: | EEPROM Communication Error The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error. (*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1) |
| Causes: | • Electrical noise • EEPROM not connected fully • EEPROM not installed • EEPROM damaged • BCU damaged |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the EEPROM. 3. Replace the EEPROM. 4. Replace the BCU. |
| Error code: | SC670-01 |
| Description: | • /ENGRDY signal was not asserted when the machine was turned on. • PCI I/F is not linked up when the machine returns from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • EC/PC/SC response was not received within specified time from power on. • Writing to Rapi driver failed (the other party not found through PCI). • Connection defect between controller board and IPU. • IPU is down / unstable • BCU is down / unstable |
| Causes: | Engine board does not start up. |
| Error code: | SC670-02 |
| Description: | Engine start up error when the machine is in operation • CPU reset by software • CPU reset by anomaly CPU • CPU reset by hardware defect / noise • Hardware defect |
| Causes: | Engine board reset unexpectedly. |
| Error code: | SC670-03 |
| Description: | IPU start up error when the machine boots up VDET_EPCI signal was not asserted when the machine was turned on. |
| Causes: | • IPU, PSU, and/or CTL defective • Incorrect connection between CTL and IPU. • Harness of IPU disconnected |
| Error code: | SC670-04 |
| Description: | Communication error between the engine and controller Communication could not linked up. |
| Causes: | • IPU and/or CTL defective • Incorrect connection between CTL and IPU. |
| Error code: | SC672-10 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-11 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-12 |
| Description: | Controller start up error Communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-13 |
| Description: | Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672- 10, SC672-11, and SC672-12. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-99 |
| Description: | Controller start up error The operation panel software ended abnormally. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC673-10 |
| Description: | Operation panel Flair communication error (Smart Operation Panel) This SC is issued only for the machine that has the Smart Operation Panel installed. • Communication between Smart Operation Panel and main machine (this is called "Flair communication") is not sent to Smart Operation Panel. • SP setting (SP5-748-201) for Smart Operation Panel is not activated. |
| Causes: | The CATS module (controller) did not see the response to notification of monitoring service module (operation panel). |
| Remedy: | • Turn the main power OFF/ON. • Set SP5-748-201 (OpePanel Setting: Cheetah Panel Connect Setting) to "1: Connect" if the value is "0: Not connect". |
| Error code: | SC681 |
| Description: | Toner bottle: ID Chip Communication error When error notification was received during communication with the tag and operation is not resumed after N*1 retries. *1 See the detailed table below. |
| Causes: | • Corrupted ID data • Disconnected ID chip • No ID chip • Noise |
| Remedy: | Turn the main power off, and then do the following. 1. Clean ID chip connections inside the toner bottle, and check if any of the ID Chip Contact Board connector pins have snapped. If there are any snapped pins, do step 5. 2. Replace the toner bottle. 3. Reconnect the connectors between Imaging IOB and ID chip contact board. 4. Reconnect the FFC between Imaging IOB and BCU. 5. Replace the ID chip contact board. 6. Reconnect the harness between Imaging IOB and ID chip contact board. 7. Replace the FFC between Imaging IOB and BCU. 8. Replace the Imaging IOB. 9. Replace the BCU. |
| Error code: | SC682 |
| Description: | TD sensor communication error TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error. |
| Causes: | • Corrupted ID data • Disconnected ID chip • No ID chip • Noise |
| Remedy: | Turn the main power off, and then do the following. 1. Reconnect the connectors between Imaging IOB and TD sensor. 2. Reconnect the FFC between Imaging IOB and BCU. 3. Replace the PCDU. 4. Reconnect the harness between Imaging IOB and TD sensor. 5. Replace the FFC between Imaging IOB and BCU. 6. Replace the Imaging IOB. 7. Replace the BCU. • If the last digit of the SC’s branch number (-**) is: 1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y |
| Error code: | SC687-00 |
| Description: | PER Not Received Error Unable to receive the PER command from the controller. |
| Causes: | Communication error |
| Remedy: | Replace the BCU. |
| Error code: | SC700-01 ... SC700-09 |
| Description: | SC700-01 ADF bottom plate lift motor error SC700-02 ADF pick-up roller lift motor SC700-04 ADF feed motor error SC700-05 ADF entrance motor error SC700-06 ADF transport motor error SC700-07 ADF scanning motor error SC700-09 ADF exit motor error |
| Causes: | -01 Even if the base plate motor is rotated in the base plate ascent direction, the base plate paper feed correct position sensor does not detect. Even if the base plate motor is rotated in the base plate descent direction, the base plate home position sensor does not detect .-02 Even if the pickup arm motor is rotated, the pickup arm home position sensor does not detect. -04, 05, 06, 07, 09 When an error notification signal is detected during the motor drive period. -01 • Base plate paper feed correct position sensor error (output error) • Base plate home position sensor error (output error) • Base plate motor error (does not rotate) • Controller error -02 • Pick-up home position sensor error (output error) • Pick-up motor error (does not rotate) • Controller error -04, 05, 06, 07, 09 • Motor defective • Connector disconnected • Harness broken • Overload |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. The target parts that need to be checked are as follows;• -01: all motors, and Pick-up Roller HP Sensor • -02: all motors, and Bottom Plate Lift Sensor, Bottom Plate HP Sensor • -03, 04, 05, 06, 07, 09: all parts in ADF. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC701-03 |
| Description: | Paper Feed Motor Driver Error (ARDF) Detection of error signal from motor driver |
| Causes: | • Encoder disconnection • Encoder connector dropout • Encoder defective • Overload • Motor deterioration |
| Remedy: | • Replace the encoder harness • Check the harness connection • Replace the motor |
| Error code: | SC701-08 |
| Description: | Paper Exit Motor Driver Error (ARDF) Detection of error signal from motor driver. |
| Causes: | • Encoder disconnection • Encoder connector dropout • Encoder defective • Overload • Motor deterioration |
| Remedy: | • Replace the encoder harness • Check the harness connection • Replace the motor |
| Error code: | SC702-01 |
| Description: | ARDF DF3090 (D779) Error Protection Device Intercept Error When original source 5V power supply is ON, protection device intercept of 24V power supply system is detected |
| Causes: | Any of feed motor, transport motor, reverse solenoid, paper feed solenoid, paper feed clutch and FAN motor defective, a harness shortcircuit occurs, and the protection device of the 24V power supply system intercepts. |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts that need to be checked are all motors, all solenoids, and all clutches. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC702-02 |
| Description: | ARDF DF3090 (D779) Error Protection Device Intercept Error 2 When original source 5V power supply is ON, protection device intercept of 24V OUT power supply system is detected. |
| Causes: | Solenoid defective or harness short-circuit occurs in 24VOUT power supply system. |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts that need to be checked are all motors, all solenoids, and all clutches. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC702-03 |
| Description: | ARDF DF3090 (D779) Error Protection Device Intercept Error 3 When original source 5V power supply is ON, protection device intercept of 5VE power supply system is detected. |
| Causes: | Sensor defective or a harness short-circuit occur in 5VE power supply system. |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if the connector for Original Set Sensor is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for Original Set Sensor. Replace the harness if it is disconnected, or damaged. 3. Check if the Original Set Sensor turns OFF/ON (INPUT Check). Replace the part if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC702-04 |
| Description: | Protection device break error 4 (SPDF) The protection device of PSU2 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF pick-up roller lift motor, transmission stamp, or ADF bottom plate lift motor. Then the protection device of PSU2 broke the circuit. |
| Causes: | • Motors controlled by PSU2 are defective. • Harnesses connected to PSU2 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC702-05 |
| Description: | Protection device break error 5 (SPDF) The protection device of PSU1 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF feed motor, ADF entrance motor, ADF transport motor, ADF scanning motor, or ADF exit motor. Then the protection device of PSU1 broke the circuit. |
| Causes: | • Motors controlled by PSU1 are defective. • Harnesses connected to PSU1 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC721-03 |
| Description: | Protection device break error 1 (Finisher SR5070/SR5080) 24V_INT_1 power supply level error. (SC from the first time) |
| Causes: | • Motor defective • Harness broken |
| Remedy: | • Turn the machine OFF/ON. • Replace the harness. • Replace the defective motor. It could be any of the following: Entrance Motor, Registration motor, Junction gate motor, Horizontal transport motor, Pre-stack motor, Stapler entrance motor, Leading edge stopper motor, Base fence movement motor, Base fence lift motor, Feed-out belt motor, Trailing edge press motor, Stapler movement motor, Corner stapler motor, Positioning roller lift motor, Positioning roller rotation motor, Jogger motor (front), Jogger motor (rear), Trimmings shutter solenoid, PSU cooling fan motor • Replace the board. |
| Error code: | SC721-06 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Access error to NVRAM Error occurs when accessing NV memory. |
| Causes: | Connection failure or malfunction of NV memory |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. 1. Pull out and reinsert the NV memory to check if the NV memory is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board. |
| Error code: | SC721-10 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Transport Motor 1 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-11 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Transport Motor 2 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-17 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Paper Eject Motor 2 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-24 |
| Description: | Junction Gate Transport Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Junction gate transport motor defective • Connector disconnected • Overload • Junction gate home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and sensor connector. • Replace the junction gate home position sensor. • Replace the junction gate transport motor. |
| Error code: | SC721-25 |
| Description: | Punch Motor Error (Finisher SR5070/SR5080) • After the punch motor was turned ON, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • After the punch motor was turned ON, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Punch motor defective • Connector disconnected • Overload • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and sensor connector. • Replace the home position sensor. • Replace the punch motor. |
| Error code: | SC721-27 |
| Description: | Punch Movement Motor Error (Finisher SR5070/SR5080) • After driving the punch movement motor, the motor did not back to the home position within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • After driving the punch movement motor, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Punch movement motor defective • Connector disconnected • Overload |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector. • Replace the punch movement motor. |
| Error code: | SC721-28 |
| Description: | Punch Horizontal Registration Detection Error (1K sheet finisher) |
| Causes: | • Over current (board defective, harness short-circuit, solenoid defective) (*721-03 only) • Motor defective (*excluding 721-03) • Connector disconnected (*excluding 721-03) • Overload (*excluding 721-03) • Encoder error (*720-10, 11, 17, 25, 44 only) • Home position sensor error (*Excluding 721-03, 10, 11, 17, 70, and 80) • Retreat sensor error (*721-42 only) • Needle jam (*721-44 only) • Home position sensor (folding blade HP) error (*721-52 only) • Home position sensor (folding cam HP) error (*721-52 only) • Paper surface sensor error (*721-70 only) |
| Remedy: | • Replace the controller • Replace the harness • Replace the motor (*excluding SC721-03) • Reset the connector (*excluding SC721-03) • Replace the solenoid (*SC721-03 only) • Replace the home position sensor (*excluding SC721-03, 10, 11, 17, 80) |
| Error code: | SC721-30 |
| Description: | Jogger Motor 1 Error (1K sheet finisher) |
| Causes: | • Over current (board defective, harness short-circuit, solenoid defective) (*721-03 only) • Motor defective (*excluding 721-03) • Connector disconnected (*excluding 721-03) • Overload (*excluding 721-03) • Encoder error (*720-10, 11, 17, 25, 44 only) • Home position sensor error (*Excluding 721-03, 10, 11, 17, 70, and 80) • Retreat sensor error (*721-42 only) • Needle jam (*721-44 only) • Home position sensor (folding blade HP) error (*721-52 only) • Home position sensor (folding cam HP) error (*721-52 only) • Paper surface sensor error (*721-70 only) |
| Remedy: | • Replace the controller • Replace the harness • Replace the motor (*excluding SC721-03) • Reset the connector (*excluding SC721-03) • Replace the solenoid (*SC721-03 only) • Replace the home position sensor (*excluding SC721-03, 10, 11, 17, 80) |
| Error code: | SC721-33 |
| Description: | Positioning Roller Lift Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Positioning roller lift motor defective • Connector disconnected • Overload • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and sensor connector. • Replace the home position sensor. • Replace the positioning roller lift motor. |
| Error code: | SC721-41 |
| Description: | Feed Out Belt Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • DCM drive software detected the motor drive error. • During the initialization (after executing retry): the first time error is the jam display, the second time error is the SC. • Except the initialization: the SC is issued from the first time. |
| Causes: | • Feed out belt motor defective • Connecter disconnected • Overload • Encoder defective • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the feed out belt motor. |
| Error code: | SC721-42 |
| Description: | Stapler Movement Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • DCM drive software detected the motor drive error. (SC from the first time) |
| Causes: | • Stapler movement motor defective • Connecter disconnected • Overload • Encoder defective • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the stapler movement motor. |
| Error code: | SC721-44 |
| Description: | Booklet Stapler Motor Error (Finisher SR5070/SR5080) • The staple drive unit does not complete operation within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving to the home position, home position was not detected within specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Booklet stapler motor defective • Connector disconnected • Home position sensor defective |
| Remedy: | 1. Removing the overload • Remove the staple jam. • Check the number of sheets 2. Checking the following • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the booklet stapler motor. |
| Error code: | SC721-52 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Folding Plate Drive Motor Error • Motor driver detects an error (short-circuit and overheating) (1st time is SC). • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-53 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Rear End Fence Displacement Motor Error • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-58 |
| Description: | Bundle Transport 1 Release Motor Error (1K sheet finisher) |
| Causes: | • Over current (board defective, harness short-circuit, solenoid defective) (*721-03 only) • Motor defective (*excluding 721-03) • Connector disconnected (*excluding 721-03) • Overload (*excluding 721-03) • Encoder error (*720-10, 11, 17, 25, 44 only) • Home position sensor error (*Excluding 721-03, 10, 11, 17, 70, and 80) • Retreat sensor error (*721-42 only) • Needle jam (*721-44 only) • Home position sensor (folding blade HP) error (*721-52 only) • Home position sensor (folding cam HP) error (*721-52 only) • Paper surface sensor error (*721-70 only) |
| Remedy: | • Replace the controller • Replace the harness • Replace the motor (*excluding SC721-03) • Reset the connector (*excluding SC721-03) • Replace the solenoid (*SC721-03 only) • Replace the home position sensor (*excluding SC721-03, 10, 11, 17, 80) |
| Error code: | SC721-59 |
| Description: | Bundle Transport 2 Release Motor Error (1K sheet finisher) • During movement to home, the home position could not be detected within a predetermined pulse (p0 pulse) (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (p1 pulse) (1st time is jam notification, 2nd time is SC notification). The return pulse to home and pulse coming from home during normal operation are calculated and measured. The pulses which are 1.5-2 times the normal operation pulse are taken as p0 and p1. |
| Causes: | • Over current (board defective, harness short-circuit, solenoid defective) (*721-03 only) • Motor defective (*excluding 721-03) • Connector disconnected (*excluding 721-03) • Overload (*excluding 721-03) • Encoder error (*720-10, 11, 17, 25, 44 only) • Home position sensor error (*Excluding 721-03, 10, 11, 17, 70, and 80) • Retreat sensor error (*721-42 only) • Needle jam (*721-44 only) • Home position sensor (folding blade HP) error (*721-52 only) • Home position sensor (folding cam HP) error (*721-52 only) • Paper surface sensor error (*721-70 only) |
| Remedy: | • Replace the controller • Replace the harness • Replace the motor (*excluding SC721-03) • Reset the connector (*excluding SC721-03) • Replace the solenoid (*SC721-03 only) • Replace the home position sensor (*excluding SC721-03, 10, 11, 17, 80) |
| Error code: | SC721-70 |
| Description: | Tray 1 Lift Motor Error (Finisher SR5070/SR5080) • When descending, paper sensor is still detecting paper after the specified time (t0 sec). (The first time: jam display, the second time: SC) • When ascending, paper sensor did not detect paper within specified time (t1 sec). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connector disconnected • Overload • Paper sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the paper sensor. • Replace the defective motor. |
| Error code: | SC721-71 |
| Description: | Shift Motor 1 Error (tray/shift roller) (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connector disconnected • Overload • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the defective motor. |
| Error code: | SC721-80 |
| Description: | Interlock Power Error (Finisher SR5070/SR5080) 24V_INT power supply level error. (SC from the first time) |
| Causes: | • Controller board power circuit defective |
| Remedy: | • Turn the machine OFF/ON. • Replace the controller board. |
| Error code: | SC721-81 |
| Description: | Protection Device Break Error 3 (Finisher SR5070/SR5080)2 4V_POW power supply level error. (SC from the first time) |
| Causes: | • Motor defective • Harness broken |
| Remedy: | • Turn the machine OFF/ON. • Replace the harness. • Replace the defective motor. It could be any of the following: Booklet stack tray motor, Proof tray exit motor, Shift exit motor, Shift tray lift motor, Shift jogger motor, Drag roller motor, Pre-stack release motor, Junction gate motor (proof/shift tray), Junction gate motor (shift/staple), Drag roller movement motor, Shift jogger fence retract motor, Exit guide motor, Shift motor • Replace the board. |
| Error code: | SC723-03 |
| Description: | Internal Finisher SR3180 (D766) Error Power Supply Error When original source 24V power supply is ON, protection device intercept of non-interlock power supply system is detected. |
| Causes: | A motor failure or harness short-circuit occur in the non-interlock power supply system. |
| Remedy: | • Replace the short-circuited harnesses • Replace the protection devices |
| Error code: | SC723-10 |
| Description: | Internal Finisher SR3180 (D766) Error Transport Motor Error The DCM driver error detection is started after reset, and predetermined milliseconds error signal is detected. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Transport Motor failure • Harness short-circuit • Circuit board failure • Over current • Abnormal temperature |
| Remedy: | • Replace the motor • Replace the harness • Replace the circuit board. |
| Error code: | SC723-20 |
| Description: | Internal Finisher SR3180 (D766) Error Junction Gate Motor Error When the junction gate HP sensor was not turned off while predetermined seconds applied to the junction gate motor with the HP sensor turned on. When the junction gate HP sensor was not turned on while predetermined seconds applied to the junction gate motor with the HP sensor turned off. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Junction Gate Motor failure • Connector disconnected • Over load • Junction gate HP sensor error |
| Remedy: | • Check the connection • Replace the motor/sensor • Replace the harness |
| Error code: | SC723-24 |
| Description: | Internal Finisher SR3180 (D766) Error Exit Paper Pressure Motor Error When the exit paper pressure HP sensor was not turned off while predetermined seconds applied to the exit pressure release motor with the HP sensor turned on. When paper output pressure HP sensor was not turned on while predetermined seconds applied to the exit pressure release motor with the HP sensor turned off. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Exit Pressure Release Motor failure • Connector disconnected • Over load • Exit pressure release HP sensor error |
| Remedy: | • Check the connection • Replace the motor/sensor • Replace the harness |
| Error code: | SC723-44 |
| Description: | Internal Finisher SR3180 (D766) Error Stapler Motor Error When the stapler drive HP sensor was not turned off while predetermined seconds applied to the stapler motor with the HP sensor turned on. When stapler drive HP sensor was not turned on while predetermined seconds applied to the stapler motor with the HP sensor turned off. The STM driver error detection is started after reset, and predetermined seconds error signal is detected. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Stapler Motor failure • Connector disconnected • Stapler Motor overload • Stapler HP sensor error • Harness short-circuit • Circuit board failure • Excess current • Abnormal temperature |
| Remedy: | • Check the connection • Replace the motor/sensor • Replace the harness • Replace the circuit board |
| Error code: | SC723-71 |
| Description: | Internal Finisher SR3180 (D766) Error Shift Motor Error When the shift HP sensor was not turned off while predetermined seconds applied to the shift motor with the HP sensor turned on. When shift HP sensor was not turned on while predetermined seconds applied to the shift motor with the HP sensor turned off. The STM driver error detection is started after reset, and predetermined seconds error signal is detected. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Shift Motor failure • Connector disconnected • Shift Motor overload • Shift HP sensor error • Harness short-circuit • Circuit board failure • Excess current • Abnormal temperature |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-24 |
| Description: | Internal Finisher SR3130 (D690) Error Paper Exit Guide Plate Open/Close Motor Error • When paper exit guide plate open/close motor is driven for specified time (msec.) after paper exit guide plate HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When paper exit guide plate open/close motor is driven for specified time (msec.) after paper exit guide plate HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-25 |
| Description: | Internal Finisher SR3130 (D690) Error Punch Motor Error • When punch motor is driven for specified time (msec.) after punch HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When punch motor is driven for specified time (msec.) after punch HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-27 |
| Description: | Internal Finisher SR3130 (D690) Error Punch Displacement Motor Error • When punch displacement motor is driven for specified time (msec.) when punch displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When punch displacement motor is driven for specified time (msec.) when punch displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-28 |
| Description: | Internal Finisher SR3130 (D690) Error Punch Horizontal Registration Detection Motor Error • When horizontal registration displacement motor is driven for specified time (msec.) when horizontal registration displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When horizontal registration displacement motor is driven for specified time (msec.) when horizontal registration displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-31 |
| Description: | Internal Finisher SR3130 (D690) Error Jogger Front Motor Error • When front jogger motor is driven for specified time (msec.) when front jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When front jogger motor is driven for specified time (msec.) when front jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-32 |
| Description: | Internal Finisher SR3130 (D690) Error Jogger Rear Motor Error • When rear jogger motor is driven for specified time (msec.) when rear jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When rear jogger motor is driven for specified time (msec.) when rear jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-33 |
| Description: | Internal Finisher SR3130 (D690) Error Positioning Roller Motor Error • During initialization/positioning roller descent, even when the positioning roller motor is driven for specified time (msec.) when the positioning roller HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • During initialization, even when the positioning roller motor is driven for specified time (msec.) when the positioning roller HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). • When the positioning roller is lifted from the press position, even when driven for specified time (msec.), the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-38 |
| Description: | Internal Finisher SR3130 (D690) Error Paper Press Motor Error • When the paper press HP sensor is ON and the paper press motor is driven for specified time (msec.), the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When the paper press HP sensor is OFF and the paper press motor is driven for specified time (msec.), the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-42 |
| Description: | Internal Finisher SR3130 (D690) Error Stapler Displacement Movable Motor Error • Sifter stapler displacement HP sensor ON, even when the stapler retreat motor is driven for specified time (msec.), the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • After stapler displacement HP sensor OFF, even when the stapler retreat motor is driven for specified time (msec.), the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-70 |
| Description: | Internal Finisher SR3130 (D690) Error Shift Tray Ascent/Descent Motor Error • During ascent from paper surface sensor ON, even after specified time (msec.) elapses, the paper surface sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • During descent from paper surface sensor OFF, the paper surface sensor does not switch ON even after specified time (msec.) elapses (1st time is jam notification, 2nd time is SC notification). • During descent to the packing position, the full sensor does not switch ON even if the specified time (msec.) elapses. |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-71 |
| Description: | Internal Finisher SR3130 (D690) Error Shift Motor Error The level of shift sensor output does not change when the shift motor is driven for 186 msec. after the motor in turned ON. |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-80 |
| Description: | Finisher gathering roller motor (M14) error |
| Causes: | • Motor overload • Loose connection of the finisher gathering roller motor (M14) • Defective finisher gathering roller motor (M14) |
| Remedy: | • Check the connections to the finisher gathering roller motor (M14). • Replace the finisher gathering roller motor (M14). |
| Error code: | SC724-86 |
| Description: | Internal Finisher SR3130 (D690) Error Stapler Motor Error • HP sensor does not switch OFF even when the stapler motor is driven for specified time (msec.) after the stapler HP sensor switches ON (1st time is jam notification, 2nd time is SC notification). • HP sensor does not switch ON even when the stapler motor is driven for specified time (msec.) after the stapler HP sensor switches OFF (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC761-03 |
| Description: | Protection Device Intercept Error 5V Fuse blowout occurs due to over current during power injection (output detected for longer than 2 seconds). |
| Causes: | • Over current of bridge unit motor • Over current due to short-circuit in PCB |
| Remedy: | • Replace the bridge unit • Replace the PCB |
| Error code: | SC761-04 |
| Description: | Protection Device Intercept Error 24V Fuse blowout occurs due to over current during power injection (output detected for longer than 2 seconds). |
| Causes: | • Over current of bridge unit motor • Over current due to short-circuit in PCB |
| Remedy: | • Replace the bridge unit • Replace the PCB |
| Error code: | SC780-01 |
| Description: | Tray 1 (Upper optional paper tray) Protection Device Intercept Error When original source of 5V power supply is ON, protection device intercept of 24V power system is detected. |
| Causes: | In 24V power supply system: 1. Motor defective 2. Solenoid defective 3. Harness short- circuit |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in tray 1, 2, and optional upper tray are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harnesses in tray 1, 2, and optional upper tray. Replace any harness that is damaged. 3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC781-01 |
| Description: | Tray 2 (Lower optional paper tray) Protection Device Intercept Error When original source of 5V power supply is ON, protection device intercept of 24V power system is detected. |
| Causes: | In 24V power supply system: 1. Motor defective 2. Solenoid defective 3. Harness short- circuit |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in tray 1, 2, and optional upper/lower trays are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harnesses in tray 1, 2, and optional upper/lower trays. Replace any harness that is damaged. 3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC791-00 |
| Description: | No bridge unit when finisher is present When power supply is switched on or paper is fed, finisher set is detected but bridge unit set is not detected. |
| Causes: | 1. Bridge unit not attached 2. Bridge unit defective |
| Remedy: | 1. Reset the bridge unit 2. Turn the main power OFF/ON. |
| Error code: | SC792-00 |
| Description: | No finisher, bridge unit provided When power supply is switched on, it is recognized there is no finisher, and a bridge unit is fitted. |
| Causes: | 1. Finisher connector set incorrectly 2. In a machine which has a bridge unit connected, a finisher is not fitted 3. Finisher defective |
| Remedy: | Connect finisher or disconnect bridge unit, and turn the main power OFF/ON. |
| Error code: | SC816 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. • SC816-99 occurs as a subsystem error except any error from -06 to 96. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the "System" firmware and the other system firmware modules to the latest version. 2. Disable the STR shift function by SP5-191-001 (Power Str Set). 3. Replace the controller board. |
| Error code: | SC817-00 |
| Description: | Monitor error: File detection / Digital signature error • Bootloader cannot read any of diagnostic module, kernel, or root filesystem. • In a bootloader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed. |
| Causes: | • Any of the following items does not exist or is broken OS Flash ROM, Diagnostic module in SD card, Kernel, Root filesystem • Any of the following items is revised fraudulently: Diagnostic module in SD card, Kernel, Root filesystem |
| Remedy: | • ROM update for controller system • Use another booting SD card having a valid digital signature |
| Error code: | SC818-00 |
| Description: | Watchdog timer error The system program fell into a bus-hold state or an endless loop of the program interruption occurred, causing other process to stop. |
| Causes: | • System program defective • Controller board defective • Optional board defective |
| Remedy: | • Turn the main power OFF/ON. • Replace the controller board. |
| Error code: | SC819-00 |
| Description: | Kernel halt error [xxxx]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel. |
| Remedy: | [0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason. (Memory device defective) • ASIC defective • Data other than code data was unzipped due to a software malfunction. • Turn the main power OFF/ON. • Replace the HDD. • Replace the memory • Replace the controller board. • Fix the software [0x5245] Link up error Link up transaction between Engine ASIC and Veena was not completed within 100 ms. Either one of following message appears on console if Link up error occurs. RESUME:PCI-Express bus ROOT_DL status error RESUME:PCI-Express bus DETUP status error "0x53554D45" -> Link up error Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x5355] L2 status time out L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec. Engine ASIC during operation was rebooted or shifted to energy saving mode. Machine reboots when SC23x, SC30x occurs. If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target. The following message appears on console. SUSPEND:PCI-Express L2 Status Check Error SUSPEND:PCI-Express L2 Status Check Error Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x6261] HDD defective Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on. [0x696e] gwinit processing end If the SCS process is ended for some reason If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification) "0x69742064" -> "init died" Turn the main power OFF/ON. [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Turn the main power OFF/ON. Console string Other error (characters on operation panel) System detected internal mismatch error • Software defective • Insufficient memory • Hardware driver defective (RAM, flash memory) • Replace with a larger capacity RAM, or flash memory. • Replace the controller board. • Replace the connected controller option with a new one. |
| Error code: | SC820-00 |
| Description: | Self-diagnostics error: CPU [xxxx]: Detailed error code |
| Remedy: | [0001] to [06FF] [0801] to [4005] CPU error During the self-diagnosis, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs. • System firmware problem • Defective controller 1. Turn the main power switch off and on. 2. Reinstall the controller system firmware. 3. Replace the controller. When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be reported to the technical support center. - SC code - Detailed error code - Program address [0701] to [070A] CPU/Memory Error • System firmware problem • Defective RAM-DIMM • Defective controller • Reinstall the controller system software. • Replace the RAM-DIMM. • Replace the controller. |
| Error code: | SC821-00 |
| Description: | Self-diagnostics error: ASIC [xxxx]: Detailed error code |
| Remedy: | [0B00] ASIC register check error The write-&-verify check has occurred in the ASIC. Defective ASIC device Replace the controller board. [0D05] Comparison error of CPU and ASIC timer The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed. • Defective ASIC timer device • Defective CPU device Replace the controller board. 50A2] Video bridge device (ASIC) register error The CPU detects the video bridge device, but detects error data from the video bridge device. Defective I/F between the video bridge device and the controller Replace the controller board. |
| Error code: | SC822-00 |
| Description: | Self-diagnostics error: HDD [XXXX]: Detailed error code |
| Causes: | HDD timeout. Diagnostics command error |
| Remedy: | [3003] HDD timeout Check performed only when HDD is installed: • The BSY bit of the HDD device has remained busy for 31 seconds. • After a diagnostic command is set for the HDD, the device remains busy for over 6 seconds. • Defective HDD device • Defective HDD connector • Defective ASIC device • Replace or uninstall the HDD device. • Replace the HDD connector. • Replace the controller board. [3004] Diagnostics command error Result of the issuance of diagnostic command is error. Defective HDD device Replace or remove the HDD device. |
| Error code: | SC823-00 |
| Description: | Self-diagnostics error: NIC [XXXX]: Detailed error code |
| Remedy: | [6101] MAC address check sum error The result of the MAC address check sum does not match the check sum stored in ROM. Mismatch of the storage format of MAC address stored in ROM • Defective SEEP ROM • Defective I2C bus (connection) Replace the controller board. [6104] PHY IC error The PHY IC on the controller cannot be correctly recognized. • Defective PHY chip • Defective ASIC MII I/F Replace the controller board. [6105] PHY IC loop-back error An error occurred during the loop-back test for the PHY IC on the controller. • PHY chip • Defective MAC of ASIC (SIMAC/COMIC/CELLO) • Defective I/F with the PHY board • Defective solder on the PHY board • Check the I/F of the PHY board. • Check the I/F of the controller board. • Replace the PHY board. • Replace the controller board. |
| Error code: | SC824-00 |
| Description: | Self-diagnostics error: NVRAM (resident) [XXXX]: Detailed error code [1401] NVRAM verify error NVRAM device is missing or NVRAM device is damaged. |
| Causes: | • The NVRAM device is missing. • The NVRAM device is damaged. • NVRAM backup battery exhausted • NVRAM socket damaged |
| Remedy: | Replace the NVRAM device. |
| Error code: | SC833-00 |
| Description: | [0F10] Fsync input timeout |
| Causes: | After the /PRREQ signal is detected, the /FSYNC(/FGATE) signal of the first color is not detected even after the specified time has elapsed. Connector, harness defective FGATE control error EGB defective |
| Error code: | SC834-00 |
| Description: | Self-diagnostic error: Optional memory [5101] Engine I/F optional memory verify error An error occurs after write/verify check for optional RAM on the engine I/F board (mother board). |
| Causes: | Defective memory device |
| Remedy: | Replace the Engine I/F board (mother board). |
| Error code: | SC835-00 |
| Description: | Self-diagnostic error: Centronic device [xxxx]: Detailed error code |
| Remedy: | [1102] Verify error The loopback connector is connected but check results is an error. • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [110C] DMA verify error The loopback connector is connected but check results is an error. • ASIC device error • IEEE1284 connector error • Centronic loopback connector is defective Replace the controller board. [1120] Loopback connector undetected Centronic loopback connector is not connected for detailed self-diagnostic test. • Centronic loopback connector not connected correctly • Centronic loopback connector is defective • ASIC device is defective • Connect the centronic loopback connector • Replace the centronic loopback connector • Replace the controller board. |
| Error code: | SC838-00 |
| Description: | Self-diagnostic Error: Clock Generator [xxxx]: Detailed error code [2701] Verify error A verify error occurred when setting data was read from the clock generator via the I2C bus. |
| Causes: | • Defective clock generator • Defective I2C bus • Defective I2C port on the CPU |
| Remedy: | Replace the controller board. |
| Error code: | SC839-00 |
| Description: | Self-diagnostic Error: Serial Flash [xxxx]: Detailed error code [9001] Serial Flash access error Serial Flash memory for certificate cannot be read/writen. |
| Causes: | Defective serial flash memory |
| Remedy: | Replace the controller board. |
| Error code: | SC840-00 |
| Description: | EEPROM access error • During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code. • During the I/O processing, a writing error occurred. |
| Causes: | • Defective EEPROM |
| Error code: | SC841-00 |
| Description: | EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | SC842-00 |
| Description: | Nand-Flash updating verification error SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated. |
| Causes: | Nand-Flash defective |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC842-01 |
| Description: | Insufficient Nand-Flash blocks (threshold exceeded) At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code. |
| Causes: | Number of unusable blocks exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC842-02 |
| Description: | Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code. |
| Causes: | Number of blocks deleted exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC845 |
| Description: | Hardware Error Detected when the automatic firmware update SC845- 01 D Engine Board SC845- 02 D Controller Board SC845- 03 D Operation Panel (Normal) SC845- 04 D Operation Panel (Smart Panel) When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and the firmware update cannot be completed even by 3 retries. |
| Causes: | Hardware abnormality of the target board |
| Remedy: | Replace the target board For SC845-02, HDD and memory may cause the problem. Replace the HDD or memory if the SC cannot be recovered by replacing the controller board. |
| Error code: | SC853-00 |
| Description: | Bluetooth device connection error The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Remedy: | Always connect the Bluetooth device (USB type) before the machine is turned on. |
| Error code: | SC854-00 |
| Description: | Bluetooth device disconnected The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Remedy: | Never remove Bluetooth (USB type) after machine starts |
| Error code: | SC855-01 |
| Description: | Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC855-02 |
| Description: | Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC857-00 |
| Description: | USB I/F Error The USB interface is unusable because of a driver error. |
| Causes: | USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.) |
| Remedy: | • Check USB connection. • Replace the controller board. |
| Error code: | SC858-00 |
| Description: | Data encryption conversion error (Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC858-01 |
| Description: | Data encryption conversion error (HDD Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-02 |
| Description: | Data encryption conversion error (NVRAM Read/Write Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | NVRAM defective |
| Remedy: | • Replace the NVRAM. • Replace the controller board. |
| Error code: | SC858-30 |
| Description: | Data encryption conversion error (NVRAM Before Replace Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | Software error such as conversion parameters being invalid. |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-31 |
| Description: | Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC859-00 |
| Description: | Data encryption conversion HDD conversion error When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-01 |
| Description: | Data encryption conversion HDD conversion error (HDD check error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-02 |
| Description: | Data encryption conversion HDD conversion error (Power failure during conversion) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: NVRAM/HDD conversion is incomplete. |
| Causes: | Power failure occurred during encryption key update. |
| Remedy: | The display after restart instructs the user to format the HDD. |
| Error code: | SC859-10 |
| Description: | Data encryption conversion HDD conversion error (Data read/write command error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.) |
| Causes: | HDD was not successfully converted during encryption key update due to HDD errors or cable noises. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC860-00 |
| Description: | HDD startup error at main power on (HDD error) • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY*/ • SS_BAD_LABEL:/* (-4)Wrong partition type*/ • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/ • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/ • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/ • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/ • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/ • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/ • SS_SIZE_ERROR:/* (-11)Drive size too small*/ • SS_NO._PARTITION:/* (-12)The specified partition does not exist*/ • SS_NO._FILE:/* (-13)Device file does not exist*/ • Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more. |
| Causes: | • Unformatted HDD • Label data corrupted • HDD defective |
| Remedy: | Format the HDD (SP5-832: HDD formatting) through SP mode. |
| Error code: | SC862-00 |
| Description: | Number of the defective sector reaches the maximum count 101 defective sectors are generated at the image storage area in the HDD. |
| Causes: | SC863 occurs during the HDD reading and defective sectors are registered up to 101. |
| Remedy: | • Format the HDD with SPSP5-832. • Replace the HDD. |
| Error code: | SC863-01 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC863-02 ... SC863-23 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)). |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC864-00 |
| Description: | HD data CRC error During HD operation, the HD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HD. |
| Causes: | HD defective |
| Error code: | SC864-01 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC864-02 ... SC864-23 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC864-02) to partition "v" (SC864-23)). |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC865-00 |
| Description: | HD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-01 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Replace the HDD. |
| Error code: | SC865-02 ... SC865-23 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-50 ... SC865-73 |
| Description: | HDD time-out error The machine does not detect a reply from the HDD during the HDD operation. |
| Causes: | The HDD does not respond to the read/ write command from the machine. |
| Remedy: | • Check the harness connections between the controller board and HDD. • Replace the HDD. |
| Error code: | SC866-00 |
| Description: | SD card authentication error A license error of an application that is started from the SD card was detected. |
| Causes: | Invalid program data is stored on the SD card. |
| Remedy: | Store a valid program data on the SD card. |
| Error code: | SC867-00 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd0). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-01 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd1). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-02 |
| Description: | SD card removed The SD card was removed while the machine is on. |
| Causes: | An application SD card has been removed from the slot (mount point of /mnt/sd2). |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC868 |
| Description: | SD card error 3: SD card access. An error occurred while an SD card was used. |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | • SD card not inserted correctly • SD card defective • Controller board defective Note: If you want to try to reformat the SD card, use SD Formatter Ver 1.1. |
| Error code: | SC869 |
| Description: | Malfunction of the proximity sensor is detected SC869- 01 C Continuously detecting malfunction The proximity sensor keeps in a detection state and accumulated time exceeds 24 hours. The proximity sensor is disabled and is in the detection state at all times. SC869- 02 C Continuously non-detecting malfunction In the non-detection state, the following operations are detected 20 times continuously. • Pressing "energy saver" key or touching the operation panel • Opening/closing the plate cover or ADF • Setting the original • Opening the front cover • Opening the paper feed tray |
| Causes: | The proximity sensor is disabled and is in the non-detection state at all times. |
| Remedy: | 1. Go to the SP5-102-203 (input check SP for the proximity sensor). 2. Cover the sensor with 10 sheets of plain paper, and then execute SP to confirm if it becomes “0”. (Do not place your hand near the sensor even over the papers when covering the sensor) 3. Remove the papers from the sensor and confirm if it becomes “1”. 4. If there is no issue after the confirmation in step 2 and 3, confirm that there are no possible factors around the machine that may cause the temperature change such as heater or fan. (Deal with the issue as necessary) 5. Replace the proximity sensors and proximity sensor board if the abnormal value is detected after the confirmation in step 2 and 3. 6. Turn on the main power on and perform step 1, 2, and 3 again. 7. If SC is not solved, turn the main power off and replace the harness which connects proximity sensors and proximity sensor board. 8. If SC is still not solved, there is a possibility that the other parts of the machine such as the connector at the controller side or the harness between proximity sensor board and IPU are broken. |
| Error code: | SC870 |
| Description: | Address book data error. Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM was replaced individually without formatting the Address Book) • Address Book storage device (SD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected. |
| Remedy: | • Software defective. Turn the machine OFF/ON. If this is not the solution for the problem, then replace the controller firmware. • HDD defective. More Details • Do SP5846 050 (UCS (User info control service) Settings – Initialize all Directory Info.) to reset all address book data. • Reset the user information with SP5832 006 (HDD Formatting– User Information). • Replace the HDDs. • Boot the machine from the SD card. |
| Error code: | SC871-00 |
| Description: | FCU error (For the Fax models only) An error occurred when FCS detects the fax board and/or controller board defective. |
| Causes: | • Time-out error • Abnormal Parameter |
| Remedy: | • Turn the main power OFF/ON. • Update the firmware if more recent firmware was released. |
| Error code: | SC872-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007: HDD Formatting: Mail RX Data).). • Replace the HDD. When you do the above, the following information will be initialized. • Partly received partial mail messages. • Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages). |
| Error code: | SC873-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007 : HDD Formatting: Mail RX Data). • Replace the HDD. When you do the above, the following information will be initialized. • Sender’s mail text • Default sender name/password (SMB/FTP/NCP) • Administrator mail address • Scanner delivery history |
| Error code: | SC874 |
| Description: | Delete All error 1: HDD. A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit (B735) running from an SD card. |
| Causes: | • Error detected in HDD data delete program • Error detected in NVRAM data delete program • The "Delete All" option was not set |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. • Install the Data Overwrite Security Unit again. For more, see section “1. Installation”. • HDD defective |
| Error code: | SC875 |
| Description: | Delete All error 2: Data area. An error occurred while the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit B660 running from an SD card. |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. |
| Error code: | SC876-00 |
| Description: | Log Data Error An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Damaged log data file. • Log encryption is enabled but encryption module is not installed. • Inconsistency of encryption key between NV-RAM and HDD. • Software bug. |
| Remedy: | Try the SC876-01 to -99 solutions listed below. If it is not solved, do the following steps (for when only an HDD is replaced): 1. Disconnect the HDD and turn on the main power. 2. Execute SP5-801-019. 3. Turn off the main power. 4. Connect the HDD and turn on the main power. 5. Execute SP5-832-004. 6. Turn off the main power. The following step is to configure the logging/encryption setting again. 7. Turn on the main power. 8. Set SP9-730-002 through -004 to 1. 9. Cycle the main power off and on. |
| Error code: | SC876-01 |
| Description: | Log Data Error 1 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Damaged log data file |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | SC876-02 |
| Description: | Log Data Error 2 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Log encryption is enabled but encryption module is not installed. |
| Remedy: | • Replace or set again the encryption module. • Disable the log encryption setting. |
| Error code: | SC876-03 |
| Description: | Log Data Error 3 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Inconsistency of encryption key between NV-RAM and HDD. |
| Remedy: | • Disable the log encryption setting. • Initialize LCS memory (SP5801-019). • Initialize the HDD (SP5-832-004). |
| Error code: | SC876-04 |
| Description: | Log Data Error 4 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption) • Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption) |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | SC876-05 |
| Description: | Log Data Error 5 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Only the NV-RAM has been replaced with one previously used in another machine. • Only the HDD has been replaced with one previously used in another machine. |
| Remedy: | • Attach the original NV-RAM. • Attach the original HDD. • With the configuration that caused the SC, initialize the HDD (SP5-832-004). |
| Error code: | SC876-99 |
| Description: | Log Data Error 99 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Other causes |
| Error code: | SC877-00 |
| Description: | Data Overwrite Security card error The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done. |
| Causes: | • Data Overwrite Security option SD card is broken. • Data Overwrite Security option SD card has been removed. |
| Remedy: | • If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM. • If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card. |
| Error code: | SC878-00 |
| Description: | TPM authentication error TPM electronic recognition failure |
| Causes: | • Update of system module attempted without correct update path • USB flash memory not operating correctly |
| Remedy: | Replace the controller board (PCB3). Trusted Platform Module • In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as designated in certain Dell BIOS settings). |
| Error code: | SC878-01 |
| Description: | USB flash error There is a problem in the file system of the USB flash memory. |
| Causes: | USB Flash system files corrupted. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-02 |
| Description: | TPM error An error occurred in either TPM or the TPM driver. |
| Causes: | TPM not operating correctly. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-03 |
| Description: | TCSD error An error occurred in the TPM software stack. |
| Causes: | • TPM, TPM software cannot start • A file required by TPM is missing |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-20 |
| Description: | Random number generator self check error The unusual status is detected during the self test of generated random number seed. |
| Causes: | TPM defective. (The random number seed is generated by TPM) |
| Remedy: | 1. Turn ON the main power. 2. Replace the controller board (PCB3). |
| Error code: | SC880-00 |
| Description: | MLB error |
| Causes: | The response is not received within the specified time during the access to the MLB. Defective MLB |
| Remedy: | • Replace the MLB • Remove the MLB |
| Error code: | SC881-01 |
| Description: | Management area error • A problem was detected in the software • This error may even occur is an IC card option is not installed. |
| Causes: | • This is caused by accumulation of abnormal authentication information in the software. (User operation will not directly cause it.) • At login Example: When a job is sent to the printer/when logged on from the operation panel/when logged on from a Web browser |
| Remedy: | Turn the main power off/on. |
| Error code: | SC899-00 |
| Description: | Software performance error (signal reception end) Unknown software error occurred. |
| Causes: | Occurs when an internal program behaves abnormally. |
| Remedy: | In the case of a hardware defect • Replace the hardware. In the case of a software error • Turn the main power OFF/ON. • Try updating the firmware. |
| Error code: | SC900-00 |
| Description: | Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter. |
| Causes: | • Unexpected NV-RAM is attached. • NV-RAM defective • NV-RAM data corrupted. • Data written to unexpected area because of external factor etc. • The count requested by the SRM on receiving PRT is not completed. |
| Remedy: | Replace the NV-RAM. |
| Error code: | SC910 |
| Description: | External controller (E-7000) error 1 The external controller (E-7000) sends an error message. |
| Causes: | Refer to the instructions for the external controller |
| Remedy: | • Turn the machine power OFF/ON |
| Error code: | SC919-00 |
| Description: | External controller down While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, of BREAK signal from the other station was detected. |
| Causes: | External controller and the machine had been operating correctly (*) but the external controller was turned off or rebooted, or the video bus was disconnected. * Printing or scanning using the external controller. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC920-02 |
| Description: | Printer application error (WORK memory cannot be acquired) Printer application error (Filter process ended abnormally) An error was detected in the application, and no further operation is possible. |
| Causes: | • There is a bug in the software. • The hardware configuration is not as planned (for example, insufficient memory) |
| Remedy: | • Turn the main power OFF/ON. • Increase the memory storage capacity. |
| Error code: | SC920-04 |
| Description: | Printer error (Filter process not started) When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | • Turn the main power off/on. |
| Error code: | SC921-00 |
| Description: | Printer application error (Resident font not found) The resident fonts cannot be found at printer startup. |
| Causes: | The resident font file is missing. |
| Remedy: | Turn the main power off/on. |
| Error code: | SC925-00 |
| Description: | Net File function error The Net File storage area on the HDD is not available, or the management file used for handling the Net File data is broken. As a result, access to the Net File data cannot be continued. |
| Causes: | • Defective HDD • HDD inconsistency caused by switching the machine off while writing to HDD • Software bug • When HDD error-related service calls (SC860-SC865) are issued at the same time: This error can be caused by a defective HDD. Therefore, take the necessary countermeasures specified for SC860, etc. |
| Remedy: | • When other HDD error-related service calls (SC860-SC865) are NOT issued at the same time: 1) Turn the main power off/on. 2) If it cannot be restored by taking the above measure, initialize the Net File partition in the HDD. Note, however, that this may delete stored data such as documents remaining in the Fax transmission queue and those waiting for capture. Therefore, you must obtain the consent of your customer before executing the initialization. Note that after executing commands including Plumeria/Palm2, the job history will also be cleared. 3) If the error persists even after taking the above step, initialize all of the partitions in the HDD in accordance with SP5-832-001, then turn the main power off and then on again. Note, however, that this step will clear all of the data stored on the HDD including various documents, address book data, and so on. Therefore, again you must obtain the prior consent of your customers. Note that saved received Fax documents will be protected, but the receiving order may not be maintained. 4) If the error still cannot be restored, replace the HDD. |
| Error code: | SC925-01 |
| Description: | NetFile function error The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. |
| Causes: | • HDD defective • HDD inconsistency caused by power failure during HDD access, etc. • Software bug |
| Remedy: | If another SC related to HDD errors (SC860 to SC865) is issued at the same time, the HDD is the cause. Solve the other SC. • If SC860 to SC865 is not issued • Turn the main power off/on. • If this does not work, initialize the HDD NetFile partition (SP5-832-011: HDD Formatting (Ridoc I/F)). Approval by the customer is required because received fax message waiting to be delivered and documents waiting to be captured will be lost. Procedure: 1. Go into the User Tools mode and do "Delivery Settings" to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5-832-011, then turn the machine power off and on. • If this does not solve the problem, initialize all partitions of the HDD (SP5-832-001: HDD Formatting (ALL)), then turn the machine power off and on. Approval by the customer is required because documents and Address Book information in the HDD will be lost. Received fax messages stored are protected but the order may be changed. • If this does not solve the problem, replace the HDD. |
| Error code: | SC990-00 |
| Description: | Software operation error Software attempted an unexpected operation. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | • Turn the main power off/on. • Reinstall the software of the controller and BCU board. |
| Error code: | SC991-00 |
| Description: | Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | Logging only |
| Error code: | SC992-00 |
| Description: | Undefined SC issued. An SC, that is not controlled by the system, occurred. |
| Causes: | • An SC for the previous model was used mistakenly, etc. • Basically a software bug. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC994-00 |
| Description: | Application Item Error The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure. |
| Causes: | Too many executed application items |
| Remedy: | Logging only |
| Error code: | SC995-01 |
| Description: | CPM setting error 1 Comparison of machine serial number (11 digits) and machine identification code. Details: • Machine serial number cannot be identified because of BICU replacement or malfunctioning. • Machine serial number cannot be identified because of NV-RAM replacement |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Enter the machine serial number using SP5-811 (MachineSerial), and then turn the power on/off. • Attach the NV-RAM that was installed previously. |
| Error code: | SC995-02 |
| Description: | CPM setting error 2 Comparison of machine serial number (11 digits) and machine identification code. Details: Machine serial number cannot be identified because of NV-RAM replacement or malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Attach the NV-RAM that was installed previously. • Download data on the NV-RAM using SP5-825 (NV-RAM Data Download). |
| Error code: | SC995-03 |
| Description: | CPM setting error 3 Comparison of machine serial number (11 digits) and machine identification code. Details: Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Replace it with the correct type of controller. |
| Error code: | SC995-04 |
| Description: | CPM setting error 4 Comparison of machine serial number (11 digits) and machine identification code. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Return the parts to the original configuration, and then replace them according to the manual |
| Error code: | SC997-00 |
| Description: | Application function selection error The application selected by the operation panel key operated abnormally (No response, abnormal ending). |
| Causes: | Software bug (mainly the application) |
| Remedy: | • Check the optional RAM, DIMM, boards required by the application program. • Check if the combination of downloaded programs are correct. |
| Error code: | SC998-00 |
| Description: | Application start error • No application was registered to system within a specified time after the main power was turned on. (No application starts/All applications have been terminated abnormally) • Application started but cannot be drawn now for some reason. |
| Causes: | • Software bug (mainly the application) • The optional RAM, DIMM, boards required by the application program. Are not installed correctly. |
| Remedy: | • Turn the main power OFF/ON. • Check the optional RAM, DIMM, boards • Check the combination of programs • Replace the controller board. |
Парткод
Название
RICOH TYPE MPC6003 Контейнер для отработанного тонера
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RICOH Фотобарабан CMYK
RICOH Блок проявки черный
RICOH Блок проявки голубой
RICOH Блок проявки пурпурный
RICOH Блок проявки желтый
