Ricoh MPC401SRSP
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Коды ошибок
101
120
121
141
142
144
161-001
161-002
195
202
203
204
220-01
220-04
230-01
230-02
230-03
230-04
231-01
231-02
231-03
231-04
240-01
240-04
270
285
312
313
314
315
325
360
361
362
363
364
365
366
367
372
373
374
375
380
381
396
397
400
442
443
452
460
491
492
495
498
501
502
503
504
530
531
532
533
534
535
536
540
541
542
543
544
545
547-01
547-02
547-03
551
552
553
554
555
557
559
561
563
564
565
620
621
622
623
632-00
633-00
634-00
635-00
636-01
636-02
636-11
637-01
637-02
650-01
650-04
650-05
650-13
650-14
651-01
651-02
652-00
653-00
669
670-00
682
683
687
690
724-24
724-30
724-38
724-44
724-70
724-71
724-81
793
795
796
816
819-00
840-00
841-00
842-00
842-01
842-02
853-00
854-00
855-01
855-02
857-00
858-00
858-01
858-02
858-30
858-31
859-00
859-01
859-02
859-10
860-00
863
864
865
866-00
867-001
867-002
868
870
872-00
873-00
875-01
875-02
876-00
876-01
876-02
876-03
876-04
876-05
876-99
877-00
878-00
878-01
878-02
878-03
880-00
881-00
899-00
900-00
910
911
912
913
914
920-02
920-03
920-04
921-00
925
990-00
991-00
992-00
994-00
995-001
995-002
995-003
995-004
997-00
998-00
SC681
Описание
| Error code: | 101 |
| Description: | Replace Maintenance Kit The Printer detected an error condition that indicates the parts listed below need to be replaced. This will ensure the rated engine life of 600,000 prints is achievable. |
| Causes: | • Long-Life Maintenance Kit, 650-4360-00 |
| Remedy: | 1 Follow the procedure starting and replace all concerned parts. Have all parts outlined in the procedure been replaced? Go to the Hidden Service menu on the Control Panel and Reset the Maintenance Kit Life count. Replace all concerned parts. |
| Error code: | 120 |
| Display: | Service Call 120: Error |
| Description: | Fuser Error |
| Causes: | 1) Is fan in PU unit operating? 2) Error reoccurs after replacing fan motor. |
| Remedy: | Wrong fuser lamp - hot roll - replace the fuser assembly. See “Fuser assembly” |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 141 |
| Display: | SVC 141 ERROR |
| Description: | Motor |
| Causes: | • SBU to IPU harnesses defective • BCU to IPU harnesses defective • SBU defective • IPU defective • BCU defective |
| Remedy: | DC pick motor excessive PWM - staging motor - replace the “Staging motor”. If this does not fix the problem, replace the “System board” |
| Error code: | 142 |
| Display: | Contact the Service center. 142: Error |
| Description: | Motor |
| Causes: | • Standard white plate defective, dirty • Moisture inside the scanner unit • SBU to IPU harnesses defective • BCU to IPU harnesses defective • SBU defective • IPU defective • BCU defective |
| Remedy: | DC pick motor, over speed - staging motor - replace the “Staging motor”. If this does not fix the problem, replace the “System board”. |
| Error code: | 144 |
| Display: | ERROR 144 CARTRIDGE SET ! |
| Description: | Motor |
| Causes: | • SBU defective • BCU defective • Harness between SBU and IPU defective |
| Remedy: | DC motor accel stall - autocompensator motor - replace the “Autocompensator pick assembly” on page 4-24. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 161-001 |
| Description: | IPU error The error result of self-diagnostic by the ASIC on the BICU is detected. |
| Causes: | • Defective BICU • Defective connection between BICU and SBU |
| Remedy: | 1. Check the connection between BICU and SBU. 2. Replace the BICU. |
| Error code: | 161-002 |
| Description: | IPU error Detected an error during an access to the Ri. |
| Causes: | • Defective BICU board |
| Remedy: | Replace the BICU board. |
| Error code: | 195 |
| Description: | Serial Number Error |
| Causes: | The serial number stored in the memory (EGB) is not correct. |
| Remedy: | EEPROM defective EGB replaced without original EEPROM |
| Error code: | 202 |
| Display: | ERROR 202 PARAMETER |
| Description: | Polygon motor error 1: ON timeout |
| Causes: | The polygon mirror motor does not reach the targeted operating speed within 5 sec. after turning on or changing speed. |
| Error code: | 203 |
| Display: | Power OFF/ON 203:Error ssssssssssssssss |
| Description: | Polygon motor error 2: OFF timeout |
| Causes: | The polygon mirror motor does not leave the READY status within 3 sec. after the polygon motor switched off. |
| Error code: | 204 |
| Display: | Power OFF/ON 204:Error |
| Description: | Polygon motor error 3: XSCRDY signal error |
| Causes: | The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing. |
| Remedy: | • Polygon motor/driver board harness loose or disconnected • Polygon motor/driver board defective • Laser optics unit defective • IPU (EGB) defective 1. Replace the interface harness of the laser optics unit. 2. Replace the laser optics unit. 3. Replace the EGB (Engine Board). |
| Error code: | 220-01 |
| Description: | Laser synchronizing detection error: start position [K]: LD1 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turned on while the polygon motor is rotating normally. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection unit. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the I/F harness. • Replace the BCU. |
| Error code: | 220-04 |
| Description: | Laser synchronizing detection error: start position [Y]: LD1 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turned on while the polygon motor is rotating normally. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection unit. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the I/F harness. • Replace the BCU. |
| Error code: | 230-01 |
| Description: | FGATE ON error: K The PFGATE ON signal does not assert within 600 ms after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y]. |
| Causes: | Defective ASIC. Disconnected or defective harness between BCU and controller board. Disconnected or defective harness between BCU and LDB. |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 230-02 |
| Description: | FGATE ON error: C The PFGATE ON signal does not assert within 600 ms after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y]. |
| Causes: | Defective ASIC. Disconnected or defective harness between BCU and controller board. Disconnected or defective harness between BCU and LDB. |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 230-03 |
| Description: | FGATE ON error: M The PFGATE ON signal does not assert within 600 ms after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y]. |
| Causes: | Defective ASIC. Disconnected or defective harness between BCU and controller board. Disconnected or defective harness between BCU and LDB. |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 230-04 |
| Description: | FGATE ON error: Y The PFGATE ON signal does not assert within 600 ms after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y]. |
| Causes: | Defective ASIC. Disconnected or defective harness between BCU and controller board. Disconnected or defective harness between BCU and LDB. |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 231-01 |
| Description: | FGATE OFF error: K The PFGATE ON signal still asserts within 600 ms after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. The PFGATE ON signal still asserts when the next job starts. |
| Causes: | Defective ASIC. Defective GAVD |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 231-02 |
| Description: | FGATE OFF error: C The PFGATE ON signal still asserts within 600 ms after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. The PFGATE ON signal still asserts when the next job starts. |
| Causes: | Defective ASIC. Defective GAVD |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 231-03 |
| Description: | FGATE OFF error: M The PFGATE ON signal still asserts within 600 ms after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. The PFGATE ON signal still asserts when the next job starts. |
| Causes: | Defective ASIC. Defective GAVD |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 231-04 |
| Description: | FGATE OFF error: Y The PFGATE ON signal still asserts within 600 ms after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. The PFGATE ON signal still asserts when the next job starts. |
| Causes: | Defective ASIC. Defective GAVD |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 240-01 |
| Description: | LD error: K The LD driver`s error signal is detected after LD initialization. An error is detected while initializing P-MAC, which detects Ith/ of the LD. |
| Causes: | Worn-out LD. Defective LD drive component. Disconnected or broken harness of the LD. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics-housing unit. • Replace the BCU. • Replace the harness. |
| Error code: | 240-04 |
| Description: | LD error: Y The LD driver`s error signal is detected after LD initialization. An error is detected while initializing P-MAC, which detects Ith/ of the LD. |
| Causes: | Worn-out LD. Defective LD drive component. Disconnected or broken harness of the LD. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics-housing unit. • Replace the BCU. • Replace the harness. |
| Error code: | 270 |
| Description: | GAVD communication error On startup, Read/Write performed for the same register does not match. |
| Causes: | Defective GAVD. Defective eSOC. Defective BCU. Defective harness. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics-housing unit. • Replace the BCU. |
| Error code: | 285 |
| Description: | Line position adjustment (MUSIC) error Line position adjustment fails four consecutive times. |
| Causes: | Pattern sampling error (insufficient image density). Defective TD sensors for the line position adjustment. Defective image transfer belt unit. Defective PCDU(s). Defective laser optics housing unit. |
| Remedy: | • Check and reinstall the image transfer belt unit and PCDUs. • Check if each toner bottle has enough toner. • Replace the TD sensor. • Replace the image transfer belt unit. • Replace the PCDU(s). • Replace the laser optics housing unit. |
| Error code: | 312 |
| Description: | AC charge output error [K] The machine detects the AC charge output for each color 0.3 V or less for 0.2 seconds after the machine has started to detect the AC charge output. |
| Causes: | • Loosen or broken harnesses to the HVPS: C/B • Not set or broken PCDU • Defective HVPS: C/B |
| Remedy: | 1. Close the drum securing plate firmly. 2. Make sure that the PCDU terminal plate contacts the machine terminal plate closely at the front side. 3. Set correctly or replace the PCDU. 4. Replace the harnesses to the HVPS: C/B. 5. Replace the HVPS: C/B. |
| Error code: | 313 |
| Description: | AC charge output error [M] The machine detects the AC charge output for each color 0.3 V or less for 0.2 seconds after the machine has started to detect the AC charge output. |
| Causes: | • Loosen or broken harnesses to the HVPS: C/B • Not set or broken PCDU • Defective HVPS: C/B |
| Remedy: | 1. Close the drum securing plate firmly. 2. Make sure that the PCDU terminal plate contacts the machine terminal plate closely at the front side. 3. Set correctly or replace the PCDU. 4. Replace the harnesses to the HVPS: C/B. 5. Replace the HVPS: C/B. |
| Error code: | 314 |
| Description: | AC charge output error [C] The machine detects the AC charge output for each color 0.3 V or less for 0.2 seconds after the machine has started to detect the AC charge output. |
| Causes: | • Loosen or broken harnesses to the HVPS: C/B • Not set or broken PCDU • Defective HVPS: C/B |
| Remedy: | 1. Close the drum securing plate firmly. 2. Make sure that the PCDU terminal plate contacts the machine terminal plate closely at the front side. 3. Set correctly or replace the PCDU. 4. Replace the harnesses to the HVPS: C/B. 5. Replace the HVPS: C/B. |
| Error code: | 315 |
| Description: | AC charge output error [Y] The machine detects the AC charge output for each color 0.3 V or less for 0.2 seconds after the machine has started to detect the AC charge output. |
| Causes: | • Loosen or broken harnesses to the HVPS: C/B • Not set or broken PCDU • Defective HVPS: C/B |
| Remedy: | 1. Close the drum securing plate firmly. 2. Make sure that the PCDU terminal plate contacts the machine terminal plate closely at the front side. 3. Set correctly or replace the PCDU. 4. Replace the harnesses to the HVPS: C/B. 5. Replace the HVPS: C/B. |
| Error code: | 325 |
| Display: | Open/close cover 325: Paper thickness error |
| Description: | Media detect value out of range. |
| Causes: | 1) Is different media type mixed in? 2) Is media being double fed? |
| Remedy: | Remove foreign objects. |
| Error code: | 360 |
| Display: | Set duplex unit 360: Duplex unit is open. |
| Description: | When duplex unit is removed from printer. |
| Causes: | Does error recover by resetting duplex unit? |
| Remedy: | Normal. Replace duplex unit or engine board. |
| Error code: | 361 |
| Description: | TD sensor (Vt high) error 1: M • The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3020-002 for twenty counts. • The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3020-001. |
| Causes: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 362 |
| Description: | TD sensor (Vt high) error 1: C • The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3020-002 for twenty counts. • The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3020-001. |
| Causes: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 363 |
| Description: | TD sensor (Vt high) error 1: Y • The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3020-002 for twenty counts. • The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3020-001. |
| Causes: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 364 |
| Description: | TD sensor (Vt low) error 2: K The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0.5V) for 10 counts. |
| Causes: | • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 365 |
| Description: | TD sensor (Vt low) error 2: M The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0.5V) for 10 counts. |
| Causes: | • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 366 |
| Description: | TD sensor (Vt low) error 2: C The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0.5V) for 10 counts. |
| Causes: | • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 367 |
| Description: | TD sensor (Vt low) error 2: Y The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0.5V) for 10 counts. |
| Causes: | • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 372 |
| Display: | Check DUPLEX 372: Paper jam |
| Causes: | Check miss-feed in duplex unit. |
| Remedy: | Remove miss-fed paper and close cover. Check/replace duplex unit. |
| Error code: | 373 |
| Description: | TD sensor adjustment error: M During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) +- 0.2V |
| Causes: | • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective |
| Remedy: | 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. |
| Error code: | 374 |
| Description: | TD sensor adjustment error: C During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) +- 0.2V |
| Causes: | • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective |
| Remedy: | 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. |
| Error code: | 375 |
| Description: | TD sensor adjustment error: Y During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) +- 0.2V |
| Causes: | • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective |
| Remedy: | 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. |
| Error code: | 380 |
| Display: | Open front cover 380: Paper jam |
| Description: | Paper jam during paper feed from cassette 1, 2, 3, 4 or 5 |
| Causes: | Check miss-feed in duplex unit. |
| Remedy: | Remove miss-fed paper and set cassette. Check/replace cassette 1, 2, 3, 4, or 5. |
| Error code: | 381 |
| Display: | Open top cover 381: Paper jam |
| Description: | Paper jam detected between black ID and fuser |
| Causes: | 1) Check paper jam between yellow ID and fuser. 2) Check fuser unit load. |
| Remedy: | Remove jammed paper. Replace fuser unit. |
| Error code: | 396 |
| Description: | Black drum motor error |
| Causes: | The LOCK signal error is detected when the EGB monitors the black drum motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) |
| Remedy: | • Disconnected or defective motor harness. • Motor slips due to excessive load 1. Check the harness from the black drum motor. Replace it if necessary.e hig |
| Error code: | 397 |
| Description: | Color drum motor error |
| Causes: | The LOCK signal error is detected when the EGB monitors the color drum motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) |
| Remedy: | • Disconnected or defective motor harness. • Motor slips due to excessive load 1. Check the harness from the color drum motor. Replace it if necessary. |
| Error code: | 400 |
| Display: | Open top cover 400: Paper size error |
| Description: | TM sensor error |
| Causes: | The CPU detected a low voltage of the positive reflection output under the threshold in the TM sensor. |
| Remedy: | • TM sensors are dirty. • A solid print out due to an electrostatic charging error • The TM sensor is defective. 1. Clean the TM sensors. 2. Replace the TM sensors. 3. Check the image transfer unit. 4. Turn the power Off and On. |
| Error code: | 442 |
| Description: | Image transfer belt contact motor error The image transfer belt contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates. |
| Causes: | Motor overload. Defective motor. Loose connection. Disconnected harness. Shorted 24 V fuse on the PSU. Defective interlock system. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Replace the interlock switch. • Replace the IOB. |
| Error code: | 443 |
| Description: | Image transfer unit error The machine detects the encoder sensor error. |
| Causes: | Defective encoder sensor. Defective image transfer unit motor. Image transfer unit installation error. Loose connection. Broken harness. |
| Remedy: | • Replace the image transfer unit. • Replace the image transfer unit motor. • Reinstall the image transfer unit. • Replace the encoder sensor. • Reconnect the connector. • Replace the harness. |
| Error code: | 452 |
| Description: | Paper transfer unit contact error The paper transfer unit contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates. |
| Causes: | Motor overload. Defective motor. Loose connection. Disconnected harness. Shorted 24 V fuse on the PSU. Defective interlock system. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. • Replace the IOB. |
| Error code: | 460 |
| Description: | DC Separation Corona Output Error A dc separation feedback voltage of less than 0.5 V was detected after more than 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 491 |
| Description: | High voltage power: Drum / development bias output error An error signal is detected for 200 ms when charging the drum or development. |
| Causes: | High voltage leak. Loose connection. Broken harness. Defective drum unit or development unit. Defective high voltage supply unit. |
| Remedy: | • Turn the main power switch off and on. • Reattach/replace the harness and parts on the high voltage power supply route. • Replace the drum unit or development unit. • Replace the high voltage supply unit. |
| Error code: | 492 |
| Description: | High voltage power: Image transfer / paper transfer bias output error An error signal is detected for 200 ms when charging the separation, image transfer bet or paper transfer roller. |
| Causes: | High voltage leak. Broken harness Defective image transfer belt unit or paper transfer unit. Defective high voltage supply unit. |
| Remedy: | • Turn the main power switch off and on. • Reattach/replace the harness and parts on the high voltage power supply route. • Replace/reinstall the high-voltage supply unit. • Replace the high voltage supply unit. |
| Error code: | 495 |
| Description: | Toner collection motor error The machine detects that the waste toner bottle is not set for one second when the toner collection motor is turned off. |
| Causes: | • Toner collection motor damaged • Disconnect or defective harness • Defective BCU |
| Remedy: | 1. Check or replace the harness. 2. Replace the toner collection motor. 3. Replace the BCU 4. Check and retry the connecting procedure. |
| Error code: | 498 |
| Description: | Temperature and humidity sensor error 2 Thermal sensor output error: If the output value is 0.5 V or lower or 3.0 V or higher, it is judged as a sensor error and the presumptive temperature, 23C, is applied. Humidity sensor output error: If the output value is 2.4V or higher, it is judged as a sensor error and the presumptive humidity, 50 % RH, is applied. If a sensor error is judged to have occurred to the thermal sensor or humidity sensor three times consecutively, the machine issues SC498-00. * However, if the power is switched off and then back on, the machine resumes its attempt to use the sensor. * If the thermal sensor or humidity sensor remains capable of normal operation even after the SC is issued, the capable sensor will keep operating. |
| Causes: | Loose connection/harness disconnected. Defective sensor. |
| Remedy: | • Reconnect to the connector. • Check the harness. |
| Error code: | 501 |
| Display: | Service Call 501: Error |
| Description: | Tray 1 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 502 |
| Display: | Service Call 502: Error |
| Description: | Tray 2 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 503 |
| Display: | Service Call 503: Error |
| Description: | Tray 3 must be rebuilt |
| Causes: | (A model other than D581) Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. (D581) Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 504 |
| Description: | Tray 4 must be rebuilt |
| Causes: | The 2nd tray of D580, 1st tray of D580 when D579 and D580 are attached, the bottom D579 when two units of D579 are attached, or D631 when D581 and D631 are attached. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection D581 when D579 and D581 are attached.Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 530 |
| Description: | LSU Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the LSU fan motor. |
| Error code: | 531 |
| Description: | Fusing Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the fusing fan motor. |
| Error code: | 532 |
| Description: | IH coil fan error The machine does not detect the fan motor lock signal for 2 seconds while the IH coil fan turns on. |
| Causes: | • Disconnected harness • Overload on the IH coil fan motor • Defective IH coil fan motor • Defective IOB |
| Remedy: | 1. Check or replace the harness. 2. Replace the IH coil fan. 3. Replace the IOB. |
| Error code: | 533 |
| Description: | IH inverter fan error The machine does not detect the fan motor lock signal for 2 seconds while the IH inverter fan turns on. |
| Causes: | • Disconnected harness • Overload on the IH inverter fan motor • Defective IH inverter fan motor • Defective IOB |
| Remedy: | 1. Check or replace the harness. 2. Replace the IH inverter fan. 3. Replace the IOB. |
| Error code: | 534 |
| Description: | Second duct fan error The machine does not detect the fan motor lock signal for 2 seconds while the second duct fan turns on. |
| Causes: | • Disconnected harness • Overload on the second duct fan motor • Defective second duct motor • Defective IOB |
| Remedy: | 1. Check or replace the harness. 2. Replace the second duct fan. 3. Replace the IOB. |
| Error code: | 535 |
| Description: | Paper exit fan error The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 536 |
| Description: | Third duct fan error The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected. |
| Causes: | • Defective controller fan motor |
| Remedy: | 1. Replace the controller fan motor. 2. Replace the IOB. |
| Error code: | 540 |
| Description: | Fusing/Paper exit motor error At the fusing delivery brushless motor, the lock signal is monitored every 100 ms. If the High status occurs consecutively 20 times, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Shorted 24 V fuse on the PSU. Defective interlock system. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 545 |
| Description: | Heating Lamp Full-Power Error |
| Causes: | The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. |
| Remedy: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 547-01 |
| Description: | Zero-crossing error (adhered relay contact) When the fusing relay is in an OFF state, a "zero-crossing interrupt request" occurs in 50 ms. |
| Causes: | Damaged fusing relay (adhered contact) |
| Remedy: | • Turn the main power OFF and then ON. • Replace the harness. • Replace the PC board. • Replace the PSU. |
| Error code: | 547-02 |
| Description: | Zero-crossing error (bad relay contact) If a "zero-crossing interrupt request" does not occur when the fusing relay is in an ON state, an error results. |
| Causes: | - Damaged fusing relay (open contact) - Failed fusing relay drive circuit - PSU fuse (24VS) blown |
| Remedy: | • Turn the main power OFF and then ON. • Replace the harness. • Replace the Engine Board. • Replace the PSU. • Replace the fuse. |
| Error code: | 547-03 |
| Description: | Zero-crossing error (low frequency error) The number of zero-crossing interrupts does not reach a certain value in 500 ms. |
| Causes: | The frequency of the commercial power supply line is unstable. |
| Remedy: | • Turn the main power OFF and then ON. • Check the commercial power supply line. • Replace the harness. • Replace the Engine Board. • Replace the PSU. |
| Error code: | 551 |
| Description: | Pressure roller center thermistor error 1. During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the pressure roller center thermistor measured a value higher than 3.3V 10 consecutive times at 600 ms intervals. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 552 |
| Description: | Fusing sleeve belt warm-up error 2 The fusing sleeve belt temperature does not reach 81C for 6 seconds after the inverter turned on.) |
| Causes: | Dirty thermopile lenses. Deformed thermistor. |
| Error code: | 553 |
| Description: | Pressure roller center thermistor error 2 During the hot roller temperature control sequence, the pressure roller center thermistor measures a value lower than 0.2V. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 554 |
| Description: | Fusing sleeve belt overheat: End (hardware error) The fusing sleeve belt thermistor detects 250°C or more. |
| Causes: | Defective PSU. Defective BCU. Defective AC control board. Defective IOB. Defective fusing control system. |
| Remedy: | • Replace the PSU. • Replace the BCU. • Replace the AC controller board. • Replace the IOB. • Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. Important: The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically. • After replacing fusing unit, to set SP5-810-2 is necessary to reset this SC. |
| Error code: | 555 |
| Description: | Fusing Heater error: End The fusing heater keeps full power for 9 seconds or more. |
| Causes: | Defective thermistors. Broken heater cables. |
| Error code: | 557 |
| Description: | Zero Cross Frequency Error |
| Causes: | The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. |
| Remedy: | • Defective fusing lamp relay • Unstable input power source 1. Check the power supply source. 2. Replace the fusing unit. 3. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 559 |
| Description: | Consecutive Fusing Jam |
| Causes: | The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Engine Maintenance" (default "OFF"). |
| Remedy: | • Defective fusing unit • Defective fusing control 1. Clear this SC to send a command after a jam removal. 2. Turn off this function after a jam removal. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 561 |
| Description: | Pressure roller end thermistor error 1 During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the end thermistor on the pressure roller returned a digital reading of more than 3.3V. |
| Causes: | • Pressure roller end thermistor not positioned properly • Pressure roller end thermistor connector loose, broken, defective • Pressure roller end thermistor defective • MCU defective |
| Error code: | 563 |
| Description: | Pressure roller end thermistor error 2 During the hot roller temperature control sequence, the end thermistor on the pressure roller returned a digital reading of less than 0.2V. |
| Causes: | • Pressure roller end thermistor connector loose • Pressure roller end thermistor short circuit, defective • MCU defective |
| Error code: | 564 |
| Description: | Pressure roller overheat: End (hardware error) The thermistor detects 240°C or more. |
| Causes: | Defective PSU. Defective BCU. Defective AC control board. Defective IOB. Defective fusing control system. |
| Remedy: | • Replace the PSU. • Replace the BCU. • Replace the AC controller board. • Replace the IOB. • Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. Important: • The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically. • After replacing fusing unit, to set SP5-810-2 is necessary to reset this SC. |
| Error code: | 565 |
| Description: | Pressure roller fusing lamp consecutive full power 3 When the fusing unit is not running in the ready condition, the pressure roller fusing lamp keeps ON full power for 180 seconds or more. |
| Causes: | • Broken pressure roller fusing lamp |
| Remedy: | 1. Replace the pressure roller fusing lamp. 2. Replace the pressure roller thermistor. 3. Replace the PSU. |
| Error code: | 620 |
| Display: | ERROR 620 POSITIVE P.NotEnough |
| Description: | Communication timeout error between BICU and finisher The BICU did receive a response within 100 ms after 3 attempts after sending data to the finisher. |
| Causes: | • Serial line connecting BICU and finisher unstable • External noise • BICU board and finisher main board connection defective or loose • Finisher main board defective • BICU board defective |
| Remedy: | 1. Check or replace the cable between IPU and ADF. 2. Replace the ADF. 3. Replace the IPU. |
| Error code: | 621 |
| Display: | ERROR 621 POSITIVE P.OVER |
| Description: | Finisher/Mail box communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The finisher`s control board is faulty. Defective BCU/IOB. The finisher`s connection is faulty. Reconnect the finisher/mail box cables. |
| Remedy: | • Reconnect the finisher/mail box cables. • Replace the BCU. • Replace the finisher/mail box. • Turn the main power switch off and on. |
| Error code: | 622 |
| Description: | Paper Bank communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The paper bank`s control board is faulty. Defective BCU/IOB. The paper bank`s connection is faulty. |
| Remedy: | • Reconnect the paper bank cables. • Replace the BCU. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 623 |
| Description: | 2nd Paper Bank communication error An error code is issued from the paper bank unit. |
| Causes: | Loose connection. Defective paper bank. |
| Remedy: | • Reconnect the connector. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 632-00 |
| Description: | Counter Device Error 1 After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Cycle the main power off and on. • Check the serial communication line. |
| Error code: | 633-00 |
| Description: | Counter Device Error 2 After communication was established, the controller received the brake signal from the accounting device. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Cycle the main power off and on. • Check the serial communication line. |
| Error code: | 634-00 |
| Description: | Counter Device Error 3 A backup RAM error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | 635-00 |
| Description: | Counter Device Error 4 A backup battery error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | 636-01 |
| Description: | SD Card Error. Expanded authentication module error There is no expanded authentication module in the machine. The SD card or the file of the expanded authentication module is broken. There is no DESS module in the machine. |
| Causes: | • No expanded authentication module • Defective SD card • No DESS module |
| Remedy: | 1. Install the expanded authentication module. 2. Install the SD card. 3. Install the DESS module. |
| Error code: | 636-02 |
| Description: | IC card error When the version of the expanded authentication module is not correct. |
| Causes: | The version of the expanded authentication module is not correct. |
| Remedy: | Install the correct expanded authentication module. |
| Error code: | 636-11 |
| Description: | SD Card Error. OSM user code file error |
| Causes: | The correct "usercode" file could not be found in the root folder of the SD card because the file is not present, or the existing file is corrupted or the wrong type file. |
| Remedy: | Create the usercode files with the User Setting Tool "IDissuer.exe" and store the files in the root folder of the SD card. • Make sure the eccm.mod file is in the root folder of the SD card. |
| Error code: | 637-01 |
| Description: | Tracking Information notification Error (Tracking application error) Tracking information was lost. |
| Causes: | • Tracking SDK application error • Internal notification error |
| Remedy: | Cycle the main power off and on. |
| Error code: | 637-02 |
| Description: | Tracking Information notification Error (Management server error) Tracking information was lost. |
| Causes: | Communication with tracking management server failed. • Network error • tracking management server error • Tracking SDK application error |
| Remedy: | Cycle the main power off and on. |
| Error code: | 650-01 |
| Description: | Remote Service Modem Communication Error (Dialup authentication failure) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | • SP settings invalid • Modem connector disconnected • Modem board disconnected • Wireless LAN card disconnected |
| Remedy: | Check the following SPs. • SP5-816-156 (Remote Service: Dial Up User Name) • SP5-816-157 (Remote Service: Dial Up Password) |
| Error code: | 650-04 |
| Description: | Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | • SP settings invalid • Modem connector disconnected • Modem board disconnected • Wireless LAN card disconnected |
| Remedy: | Software bug. |
| Error code: | 650-05 |
| Description: | Remote Service Modem Communication Error (insufficient current or connection fault) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | • SP settings invalid • Modem connector disconnected • Modem board disconnected • Wireless LAN card disconnected |
| Remedy: | The line is not supported and nothing can be done. |
| Error code: | 650-13 |
| Description: | Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation)) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because this error can be referred by using SP). |
| Causes: | • SP settings invalid • Modem connector disconnected • Modem board disconnected • Wireless LAN card disconnected |
| Remedy: | • If a modem board is not installed, install it. • Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171, and SP5-816-165 to 171) are correct. • If the problem is not solved, replace the modem. |
| Error code: | 650-14 |
| Description: | Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because this error can be referred by using SP). |
| Causes: | • SP settings invalid • Modem connector disconnected • Modem board disconnected • Wireless LAN card disconnected |
| Remedy: | • If a modem board is attached, remove it. • Check if wired/wireless LAN works. |
| Error code: | 651-01 |
| Description: | Illegal Remote Service Dial-up (Chat program parameter error) An unexpected error occurred when RC Gate Type M dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | 651-02 |
| Description: | Illegal Remote Service Dial-up (Chat program execution error) An unexpected error occurred when RC Gate dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | 652-00 |
| Description: | Remote service ID2 mismatch error When the ID2 of the individual certificate for the device does not match the ID2 of the NVRAM. |
| Causes: | • The controller board has been replaced with the one with which the Embeded RC gate Cumin was installed to the different machine in the past. • The NVRAM has been replaced with the one that was once used in the different machine. |
| Remedy: | If an error occurs during the Embeded RC gate Cumin installation: CE checks the validity of the certificate, the NVRAM and the device identification number; create a common certificate; and then install the modem again. If an error occurs after the Embeded RC gate Cumin installation: CE clears the installation of the Embeded RC gate Cumin. The engineer checks the validity of the certificate, the NVRAM and the device identification number; create a common certificate; and then install the modem again. |
| Error code: | 653-00 |
| Description: | Incorrect ID2 for the remote service When the ID2 stored in the NVRAM has one of the following problems: • The string length is not 17. • Includes the characters that cannot be printed. • All space characters. • NULL |
| Causes: | Replace the NVRAM. |
| Remedy: | Replace the NVRAM. CE clears the installation of the Embeded RC gate Cumin, creates a common certificate, and then installs the Embeded RC gate modem again. |
| Error code: | 669 |
| Description: | EEPROM Error |
| Causes: | An unexpected value exists in the initialization flag of the EEPROM |
| Remedy: | • EEPROM not initialized • Defective EEPROM |
| Error code: | 670-00 |
| Description: | Engine startup error Case 1: • When the main power is turned on or when the machine is recovering from energy saver mode, the /ENGRDY signal assertion fails. • After the main power is turned on, the engine does not make the EC response within the specified time. • After the main power is turned on, the engine does not make the PC response within the specified time. • Writing of the Rapi driver failed (not recognized by PCI). Case 2: After the /ENGRDY signal assertion, an unintended shutdown is detected. |
| Causes: | Case 1: • The Engine Board does not start up. Case 2: The Engine Board is reset at an unintended timing. Check the connection and the contact between the Engine Board and the Controller Board again. If the error is 100% reproducible, replace the Engine Board. If the error is still not resolved after the replacement, replace the Controller Board and junction boards. |
| Error code: | 682 |
| Description: | Memory chip at TD sensor: Communication error |
| Causes: | • 01-04 Damaged memory chip data • 06-09 Disconnected interface • 11-14 No memory chip on the toner cartridge • 16-19, 21-24, 26-39 Caused by noise • 31-34, 36-39 Software problem |
| Remedy: | • Replace the PCU. • Turn the main power switch off and on. |
| Error code: | 683 |
| Description: | RFID: Unit check error The machine gets RFID communication error even the toner cartridges have not been installed in the machine |
| Causes: | Caused by noise |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 687 |
| Description: | Memory address command error |
| Causes: | • Among the I/F commands with the controller, the image transfer available report (for each command) cannot be received. • The image data cannot be prepared at the controller due to a problem. • Communication error • An error has occurred inside the controller. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 690 |
| Description: | GAVD Communication Error |
| Causes: | The ID of the GAVD is not identified during initialization. The chip ID of the GAVD cannot be detected by the machine at power-on. |
| Remedy: | • Defective EGB 1. Replace the EGB. EE |
| Error code: | 724-24 |
| Description: | Finisher exit guide plate motor error (with the side tray installed) After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective |
| Remedy: | • Check the connections and cables for the components mentioned above. • Check for blockages in the guide plate motor mechanism. • Replace the guide plate position sensor and/or guide plate motor • Replace the finisher main board. |
| Error code: | 724-30 |
| Description: | Finisher jogger motor error The jogger fences move out of the home position but the HP sensor output does not change within the specified number of pulses. The 1st failure issues an original jam message, and the 2nd failure issues this SC code. |
| Causes: | • Jogger HP sensor disconnected, defective • Jogger motor disconnected, defective • Jogger motor overloaded due to obstruction • Finisher main board and jogger motor |
| Remedy: | • Check the connections and cables for the components mentioned above. • Check for blockages in the jogger motor mechanism. • Replace the jogger HP sensor and/or jogger motor. • Replace the finisher main board. |
| Error code: | 724-38 |
| Description: | Stack pressure solenoid error The stack pressure solenoid in the finisher is not operating. |
| Causes: | • Solenoid harness loose, broken • Solenoid obstructed • Stack height sensor dirty, harness loose, broke • Solenoid defective • Stack height sensor defective |
| Remedy: | 1. Check or replace the solenoid harness. 2. Check for blockages in the stack pressure mechanism. 3. Replace the stack height sensor. |
| Error code: | 724-44 |
| Description: | Finisher corner stapler motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. • The stapler HP sensor does not detect "ON"/"OFF" signal even the stapler moves from the "OFF"/"ON" position for 0.6 seconds. • The stapler HP sensor does not detect "ON" when a stapling job is commanded or the stapler moves. |
| Causes: | • Staple jam • Motor overload • Defective stapler motor |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board. |
| Error code: | 724-70 |
| Description: | 500-sheet finisher: Tray lift motor error |
| Causes: | • Motor overload • Loose connection of the shift tray motor • Defective shift tray motor |
| Remedy: | 1. Check the connections to the tray lift motor. 2. Replace the tray lift motor. |
| Error code: | 724-71 |
| Description: | Finisher tray shift motor error (with the side tray installed) The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Remedy: | • Check the connections and cables for the components mentioned above. • Check for blockages in shift motor mechanism. • Replace the shift tray HP sensor and/or shift motor • Replace the finisher main board. |
| Error code: | 724-81 |
| Description: | Finisher exit guide plate motor error |
| Causes: | • Motor overload • Loose connection of the exit guide plate motor • Defective exit guide plate motor |
| Remedy: | • Check the connections to the exit guide plate motor. • Replace the exit guide plate motor. |
| Error code: | 793 |
| Description: | Finisher gathering roller motor error |
| Causes: | • Motor overload • Loose connection of the gathering roller motor • Defective gathering roller motor |
| Remedy: | • Check the connections to the gathering roller motor. • Replace the gathering roller motor. |
| Error code: | 795 |
| Description: | Finisher shift roller motor error |
| Causes: | • Motor overload • Loose connection of the shift roller motor • Defective shift roller motor |
| Remedy: | • Check the connections to the shift roller motor. • Replace the shift roller motor. |
| Error code: | 796 |
| Description: | Finisher tray lift motor error |
| Causes: | • Motor overload • Loose connection of the tray lift motor • Defective tray lift motor |
| Remedy: | • Check the connections to the tray lift motor. • Replace the tray lift motor. |
| Error code: | 816 |
| Display: | SYSTEM HALT (*) 816 : FW/FROM WRC |
| Description: | Energy saving I/O sub-system error |
| Causes: | The energy saving I/O sub-system detects an error. • Defective energy saving I/O sub-system • The energy saving I/O sub-system detects a controller board error (No response) |
| Remedy: | • Turn the main power switch off and on. • Replace the controller board. |
| Error code: | 819-00 |
| Description: | Kernel halt error [xxxx]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel. |
| Causes: | [0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/ decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason. (Memory device defective) • ASIC defective • Data other than code data was unzipped due to a software malfunction. • Cycle the main power off and on. • Replace the HDD. • Replace the memory • Replace the controller board. • Fix the software [0x6261] HDD defective Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on. [0x696e] gwinit processing end If the SCS process is ended for some reason If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification) “0x69742064” -> “init died” Cycle the main power off and on. [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Cycle the main power off and on. Console string Other error (characters on operation panel) System detected internal mismatch error • Software defective • Insufficient memory • Hardware driver defective (RAM, flash memory) • Replace with a larger capacity RAM, or flash memory. • Replace the controller board. |
| Error code: | 840-00 |
| Description: | EEPROM access error While executing I/O to the EEPROM, an error is detected: • When a read error still occurs even after three attempts; • When a write error has occurred. |
| Causes: | EEPROM is defective or has reached its end of life. |
| Error code: | 841-00 |
| Description: | Error in data read from the EEPROM When mirrored data read from three different regions in the EEPROM differ each other. |
| Causes: | For some reason, the data stored in a particular region of the EEPROM has been overwritten. |
| Error code: | 842-00 |
| Description: | Verification error in the Nand-Flash update When updating the remote ROM and the ROM, SCS encountered an error in writing to the Nand-Flash memory that holds the module data. |
| Causes: | Defective Nand-Flash memory. |
| Remedy: | Turn the main switch off and on. |
| Error code: | 842-01 |
| Description: | Insufficient Nand-Flash blocks (threshold exceeded) CTL At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code. |
| Causes: | Number of unusable blocks exceeded threshold for Nand-Flash |
| Remedy: | • Replace controller board |
| Error code: | 842-02 |
| Description: | Number of Nand-Flash block deletions exceeded CTL At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code. |
| Causes: | Number of blocks deleted exceeded threshold for Nand-Flash |
| Remedy: | • Replace controller board |
| Error code: | 853-00 |
| Description: | Bluetooth device connection error When a Bluetooth hardware device (USB type) is connected after startup. |
| Causes: | A Bluetooth hardware device (USB type) has been connected after startup. |
| Remedy: | Connect the Bluetooth hardware device (USB type) before turning on the main power switch. |
| Error code: | 854-00 |
| Description: | Bluetooth device removal error When a Bluetooth hardware device (USB type) is removed after startup. |
| Causes: | A Bluetooth hardware device (USB type) has been removed after startup. |
| Remedy: | Connect the Bluetooth hardware device (USB type) before turning on the power switch. |
| Error code: | 855-01 |
| Description: | Wireless LAN card error 1 CTL A problem occurred when the installed Wireless LAN device was installed because is not supported by this machine, or the Wireless LAN device is defective. |
| Causes: | Wireless LAN device is not connected correctly, or the device is defective. |
| Remedy: | • Make sure that the wireless LAN is supported by this machine (IEEE 802.11 Interface Unit Type O M417). • Make sure that the device is installed correctly. |
| Error code: | 855-02 |
| Description: | Wireless LAN card error 2 CTL A problem occurred when the Wireless LAN device was not initialized at power on. |
| Causes: | The device is not installed correctly. |
| Remedy: | • Switch the machine off. • Make sure that the device is installed correctly. |
| Error code: | 857-00 |
| Description: | USB I/F Error The USB interface is unusable because of a driver error. |
| Causes: | USB driver error (There are three causes of USB error: RX error/CRC error/ STALL. SC is issued only in the case of STALL.) |
| Remedy: | • Check USB connection. • Replace the controller board. |
| Error code: | 858-00 |
| Description: | Data encryption conversion error (Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | 858-01 |
| Description: | Data encryption conversion error (HDD Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | • Cycle the main power off and on • If the error persists, replace the controller board. |
| Error code: | 858-02 |
| Description: | Data encryption conversion error (NVRAM Read/Write Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | NVRAM defective |
| Remedy: | • Replace the NVRAM. • Replace the controller board. |
| Error code: | 858-30 |
| Description: | Data encryption conversion error (NVRAM Before Replace Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | Software error such as conversion parameters being invalid. |
| Remedy: | • Cycle the main power off and on. • If the error persists, replace the controller board. |
| Error code: | 858-31 |
| Description: | Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | 859-00 |
| Description: | Data encryption conversion HDD conversion error When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD. • If there is a problem with the HDD, it has to be replaced. |
| Error code: | 859-01 |
| Description: | Data encryption conversion HDD conversion error (HDD check error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD. • If there is a problem with the HDD, it has to be replaced. |
| Error code: | 859-02 |
| Description: | Data encryption conversion HDD conversion error (Power failure during conversion) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: NVRAM/HDD conversion is incomplete. |
| Causes: | Power failure occurred during encryption key update. |
| Remedy: | The display after restart instructs the user to format the HDD. |
| Error code: | 859-10 |
| Description: | Data encryption conversion HDD conversion error (Data read/write command error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.) |
| Causes: | HDD was not successfully converted during encryption key update due to HDD errors or cable noises. |
| Remedy: | • Check HDD connection. • Format the HDD. • If there is a problem with the HDD, it has to be replaced. |
| Error code: | 860-00 |
| Description: | Hard disk startup error at power-on |
| Causes: | • The hard disk has not yet initialized. • Broken label data • Defective hard disk |
| Remedy: | Initialize the hard disk from SP mode. |
| Error code: | 863 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | • HDD defective |
| Remedy: | • If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM. • The next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. The HDD will probably require replacement soon. |
| Error code: | 864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | • HDD defective |
| Error code: | 865 |
| Description: | HDD access error HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | • HDD defective |
| Error code: | 866-00 |
| Description: | SD card authentication error When a correct license for digital authentication is not found in a SD card application. |
| Causes: | The SD card contains the wrong program data. |
| Remedy: | Store the correct program data on the SD card. |
| Error code: | 867-001 |
| Description: | SD card not found in Slot 1 CTL .The controller cannot start the application because it cannot detect the SD card in Slot 1. |
| Causes: | • The SD card has been removed, or is not inserted completely • The SD card is defective • The SD card is not for use with this machine. |
| Remedy: | • Make sure the SD card is inserted completely. • Check the SD card and make sure that it is for use with this machine. • Make sure that the SD card should be inserted into Slot 1. • Insert the SD card into the machine. • Cycle the machine off/on. • If these simple procedures cannot solve the problem, replace the NVRAMs on the controller board. |
| Error code: | 867-002 |
| Description: | SD card not found in Slot 2 CTL .The controller cannot start the application because it cannot detect the SD card in Slot 2 |
| Causes: | • The SD card has been removed, or is not inserted completely • The SD card is defective • The SD card is not for use with this machine. |
| Remedy: | • Make sure the SD card is inserted completely. • Check the SD card and make sure that it is for use with this machine. • Make sure that the SD card should be inserted into Slot 2. • Insert the SD card into the machine. • Cycle the machine off/on. • If these simple procedures cannot solve the problem, replace the NVRAMs on the controller board. |
| Error code: | 868 |
| Description: | SD card error 3: SD card access An error occurred while an SD card was used. |
| Causes: | • SD card not inserted correctly • SD card defective • Controller board defective • To reformat the SC card, use SD Formatter Ver 1.1. |
| Error code: | 870 |
| Description: | Address book data error Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Turn the machine power off/on. If this does not solve the problem, do the Procedure below. • HDD defective |
| Remedy: | 1. Do SP5846-50 (UCS Settings – Initialize all Directory Info.) to reset all address book data. 2. After 3 sec. reformat the HDD with SP5821-1. 3. Turn the main power switch off/on. |
| Error code: | 872-00 |
| Description: | HDD mail received data error An error is detected in the HDD at machine power-on |
| Causes: | • Defective HDD • Power failure while accessing the HDD |
| Remedy: | • Use SP5832-007 to initialize the HDD (HDD-related: Format: Mail received data). • Replace the HDD. |
| Error code: | 873-00 |
| Description: | HDD mail transfer error An error is detected in the HDD at machine power-on. |
| Causes: | • Defective HDD • Power failure while accessing the HDD |
| Remedy: | • Use SP5832-008 to initialize the HDD (HDD-related: Format: Mail transfer data). • Replace the HDD. |
| Error code: | 875-01 |
| Description: | Delete all error (HDD erasure) (hddchack –i error). An error was detected before HDD/data erasure starts. (Failed to erase data/ failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Cycle the main power off and on. |
| Error code: | 875-02 |
| Description: | Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/ failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Cycle the main power off and on. |
| Error code: | 876-00 |
| Description: | Log data error An error was detected in the handling and configuration of the log data at power up or during machine operation. |
| Causes: | 876-01 • Damaged log data file (This can be caused by the machine being switched off while it is operating.) 876-02 • The log encryption setting is enabled, but no encryption module is installed. 876-03 Invalid log encryption key (due to defective NVRAM data) 876-04 • The log data file has been encrypted even though log encryption is disabled (due to a defective NVRAM). • The log data file has not been encrypted even though log encryption is enabled (due to a defective NVRAM) 876-05 • Installed NVRAM has been used in another machine. • Installed HDD has been used in another machine. 876-99 • Causes other than those described above |
| Error code: | 876-01 |
| Description: | Log Data Error 1 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Damaged log data file |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | 876-02 |
| Description: | Log Data Error 2 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Log encryption is enabled but encryption module is not installed. |
| Remedy: | • Replace or set again the encryption module. • Disable the log encryption setting. |
| Error code: | 876-03 |
| Description: | Log Data Error 3 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Inconsistency of encryption key between NV-RAM and HDD. |
| Remedy: | • Disable the log encryption setting. • Initialize LCS memory (SP5801-019). • Initialize the HDD (SP5-832-004). |
| Error code: | 876-04 |
| Description: | Log Data Error 4 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption) • Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption) |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | 876-05 |
| Description: | Log Data Error 5 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Only the NV-RAM has been replaced with one previously used in another machine. • Only the HDD has been replaced with one previously used in another machine. |
| Remedy: | • Attach the original NV-RAM. • Attach the original HDD. • With the configuration that caused the SC, initialize the HDD (SP5-832-004). |
| Error code: | 876-99 |
| Description: | Log Data Error 99 |
| Causes: | An error was detected in the handling of the log data at power on or during machine operation. |
| Remedy: | Other causes |
| Error code: | 877-00 |
| Description: | HDD delete error CTL The file delete phase of the Data Overwrite Security application did not execute. |
| Causes: | • SD card (Data Overwrite Security) was removed • SD card defective |
| Remedy: | • Replace the NVRAM and then install the new SD card. • Check and reinstall the SD card. |
| Error code: | 878-00 |
| Description: | TPM authentication error. TPM electronic recognition failure |
| Causes: | • Update of system module attempted without correct update path • USB flash memory not operating correctly |
| Remedy: | Replace the controller board. |
| Error code: | 878-01 |
| Description: | USB flash error There is a problem in the file system of the USB flash memory. |
| Causes: | USB Flash system files corrupted |
| Remedy: | Replace the controller board. |
| Error code: | 878-02 |
| Description: | TPM error An error occurred in either TPM or the TPM driver |
| Causes: | TPM not operating correctly |
| Remedy: | Replace the controller board. |
| Error code: | 878-03 |
| Description: | TCSD error An error occurred in the TPM software stack. |
| Causes: | • TPM, TPM software cannot start • A file required by TPM is missing |
| Remedy: | Replace the controller board. |
| Error code: | 880-00 |
| Description: | MLB error Reply to MLB access was not returned within a specified time. |
| Causes: | MLB defective |
| Remedy: | • Replace the MLB. • Remove the MLB. |
| Error code: | 881-00 |
| Description: | Management area error CTL • A problem was detected in the software • This error may even occur is an IC card option is not installed. |
| Causes: | • At login • When a print job was received • When WEB browser was opened |
| Remedy: | • Cycle the machine off/on |
| Error code: | 899-00 |
| Description: | Software performance error (signal reception end) Unknown software error occurred. |
| Causes: | Occurs when an internal program behaves abnormally. |
| Remedy: | In the case of a hardware defect • Replace the hardware. In the case of a software error • Cycle the main power off and on. • Try updating the firmware. |
| Error code: | 900-00 |
| Description: | Printer application error (no response within determined time in Printing). Electrical total counter error The total counter contains data that is not a number. |
| Causes: | • NVRAM incorrect type • NVRAM defective or corrupted • Unexpected error from external source • When PRT received signals at SRM, the requested count did not complete. |
| Remedy: | Replace the NVRAM. |
| Error code: | 910 |
| Display: | SYSTEM HALT (*) 910 : DEVICE CONST |
| Description: | Tray 2 Lift Motor Failure Code 910: The Tray 2 Lift Motor is not rotating. |
| Causes: | • Tray 2 Lift Motor, PL4.1.23 • Motor Driver Board, PL2.1.10 • LVPS, PL3.1.1 |
| Remedy: | 1 Test the Lift Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Tray 2 Lift Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Lift Motor. Is there +24 V across GDDC-1 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is there +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is there +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 911 |
| Display: | ERROR 911 ENVIRONMENT TEMP(HI) |
| Description: | DC pick motor excessive PWM |
| Remedy: | • Check system board • Check autocompensator motor |
| Error code: | 912 |
| Description: | DC pick motor underspeed error |
| Remedy: | • Check system board • Check autocompensator |
| Error code: | 913 |
| Description: | DC pick motor overspeed error |
| Remedy: | • Check system board • Check autocompensator |
| Error code: | 914 |
| Description: | DC pick motor no encoder feedback |
| Remedy: | Check autocompensator assembly |
| Error code: | 920-02 |
| Description: | Printer Error 1 (WORK memory not acquired). When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | • Cycle the main power off and on. • Increase the memory storage capacity. |
| Error code: | 920-03 |
| Description: | Printer application error (Filter process not started). When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | • Cycle the main power off and on. • Increase the memory storage capacity. |
| Error code: | 920-04 |
| Description: | Printer Error 1 (Filter processing ended abnormally). When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | • Cycle the main power off and on. • Increase the memory storage capacity. |
| Error code: | 921-00 |
| Description: | Printer application error (Resident font not found) Resident font was not found at printer startup. |
| Causes: | Preinstalled font files not found. |
| Remedy: | Cycle the main power off and on. |
| Error code: | 925 |
| Display: | Power Off/on 925: Error |
| Description: | Fuser Error |
| Causes: | Defective HDD. Hard disk data inconsistencies due to power interruption during writing to the hard disk. Defective software. |
| Remedy: | Wrong fuser lamp installed. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 990-00 |
| Description: | Software performance error The software attempted to make an unexpected operation. |
| Causes: | • Incorrect argument • Incorrect internal parameter • Insufficient working memory • Abnormal performance caused by an error that cannot be detected in normal SC detection due to hardware specifications. |
| Remedy: | Turn the main switch off and on. |
| Error code: | 991-00 |
| Description: | Software continuity error The software has attempted to perform an unexpected operation. (However, the process can continue running if recovery processing is carried out.) |
| Causes: | • Incorrect argument • Incorrect internal parameter • Insufficient working memory • May have resulted from an error that cannot be detected by the hardware using normal SC detection. |
| Error code: | 992-00 |
| Description: | Undefined SC error An error that is not controlled by the system occurred (the error does not come under any other SC code). |
| Causes: | A SC code used in the previous machine was applied erroneously. |
| Remedy: | Turn the main switch off and on. |
| Error code: | 994-00 |
| Description: | Application Item Error |
| Causes: | The number of executed application items on the operation panel reach the maximum limit for the operation panel structure. |
| Remedy: | • Too many executed application items |
| Error code: | 995-001 |
| Description: | CPM setting error |
| Causes: | • Defective BCU • EEPROM Replacement error |
| Remedy: | 1. Install the previous EEPROM. 2. Input the serial number with SP5811-004, and turn the main power switch off/on. |
| Error code: | 995-002 |
| Description: | CPM setting error |
| Causes: | • Defective NVRAM • Defective controller |
| Remedy: | 1. Update the controller firmware. 2. Install a new NVRAM, and turn off and on the main power switch after SC995-002 has occurred. |
| Error code: | 995-003 |
| Description: | CPM setting error |
| Causes: | • Incorrect type controller installed • Defective controller |
| Remedy: | 1. Replace the controller with the correct type. |
| Error code: | 995-004 |
| Description: | CPM setting error |
| Causes: | • Incorrect model controller installed. |
| Remedy: | 1. Replace the controller with the correct model. |
| Error code: | 997-00 |
| Description: | Application function selection error • The application has not responded to the set command created by SCS within a certain period of time. • The application selected ended abnormally. |
| Causes: | Software bug |
| Remedy: | • Check whether an option required by the application (RAM, DIMM, board) is installed properly. • Check whether downloaded applications are correctly configured. (Take necessary countermeasures specific to the application in which the error occurs. In some applications, the logs can be taken from the monitor. If this option is available, analyze the logs.) |
| Error code: | 998-00 |
| Description: | Application start error • After power on, no application program is registered to the system within a predetermined period of time. (No application starts or ends normally.) • Even if they are started, all applications have become unable to be rendered due to an unknown defect. |
| Causes: | • Software bug • An option required by the application (RAM, DIMM, board) is not installed properly |
| Remedy: | • Check whether an option required by the application (RAM, DIMM, board) is installed properly. • Check whether downloaded applications are correctly configured. • Replace the Controller Board. |
| Error code: | SC681 |
| Description: | Toner bottle: ID Chip Communication error When error notification was received during communication with the tag and operation is not resumed after N*1 retries. *1 See the detailed table below. |
| Causes: | • Corrupted ID data • Disconnected ID chip • No ID chip • Noise |
| Remedy: | Turn the main power off, and then do the following. 1. Clean ID chip connections inside the toner bottle, and check if any of the ID Chip Contact Board connector pins have snapped. If there are any snapped pins, do step 5. 2. Replace the toner bottle. 3. Reconnect the connectors between Imaging IOB and ID chip contact board. 4. Reconnect the FFC between Imaging IOB and BCU. 5. Replace the ID chip contact board. 6. Reconnect the harness between Imaging IOB and ID chip contact board. 7. Replace the FFC between Imaging IOB and BCU. 8. Replace the Imaging IOB. 9. Replace the BCU. |
Парткод
Название
RICOH TYPE T Скрепки в картридже
RICOH TYPE T Скрепки (2 упаковки)
(841299) RICOH TYPE MPC400E Тонер-картридж черный
(841300) RICOH TYPE MPC400E Тонер-картридж голубой
(841301) RICOH TYPE MPC400EТонер-картридж пурпурный
(841302) RICOH TYPE MPC400E Тонер-картридж желтый
RICOH TYPE MPC401 Емкость для отработанного тонера
RICOH TYPE 400 Фотобарабан черный
RICOH TYPE 400 Фотобарабаны цветные CMY
RICOH TYPE 400 Блок проявки черный
RICOH TYPE 400 Блок проявки голубой
RICOH TYPE 400 Блок проявки пурпурный
RICOH TYPE 400 Блок проявки желтый
