Ricoh MPC5502
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Коды ошибок
101
120
121
141
142
144
161-01
161-02
161-03
165
185
186
187
188
189
195
202
203
204
210-01
210-02
210-03
210-04
220-01
220-02
220-03
220-04
221-01
221-02
221-03
221-04
230-01
230-02
230-03
230-04
231-01
231-02
231-03
231-04
240-01
240-02
240-03
240-04
270
285
312-01
312-02
312-03
312-04
360-01
360-02
360-03
360-04
361-01
361-02
361-03
361-04
362-01
362-02
362-03
362-04
370
390-01
390-02
390-03
390-04
396-01
396-02
396-03
396-04
441
442
443
452
460
490
491
492
497
498
501
502
503
504
505
520-01
520-02
530
531
532-01
532-02
532-03
532-04
533-01
533-02
534-01
534-02
535
538
540
541
542
543
544
545
547
549
551
552
553
554
555
557
559
561
562
563
564
569-00
569-01
571-00
572-02
573
574
581
591
610
620
621
622
623
632
633
634
635
636
637
640
641
650
651
652
653
669
670
672
681
682
683
687
700-01
700-02
700-03
700-12
701
720-24
720-25
720-30
720-41
720-42
720-43
720-44
720-52
720-53
720-55
720-57
720-60
720-61
720-70
720-71
720-75
720-80
720-81
722-10
722-14
722-17
770
791
792
816
817
819
820
821
822
823
824
833
834
838
840
841
842
850
853
854
855
858
859
860
861
862
863
864
865
866
867
868
870
872
873
874
875
876
877
878
880
881
899
900
910...914
915
919
920
921
925
990
991
992
994
995
997
998
Описание
| Error code: | 101 |
| Description: | Replace Maintenance Kit The Printer detected an error condition that indicates the parts listed below need to be replaced. This will ensure the rated engine life of 600,000 prints is achievable. |
| Causes: | • Long-Life Maintenance Kit, 650-4360-00 |
| Remedy: | 1 Follow the procedure starting and replace all concerned parts. Have all parts outlined in the procedure been replaced? Go to the Hidden Service menu on the Control Panel and Reset the Maintenance Kit Life count. Replace all concerned parts. |
| Error code: | 120 |
| Display: | Service Call 120: Error |
| Description: | Fuser Error |
| Causes: | 1) Is fan in PU unit operating? 2) Error reoccurs after replacing fan motor. |
| Remedy: | Wrong fuser lamp - hot roll - replace the fuser assembly. See “Fuser assembly” |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 141 |
| Display: | SVC 141 ERROR |
| Description: | Motor |
| Causes: | • SBU to IPU harnesses defective • BCU to IPU harnesses defective • SBU defective • IPU defective • BCU defective |
| Remedy: | DC pick motor excessive PWM - staging motor - replace the “Staging motor”. If this does not fix the problem, replace the “System board” |
| Error code: | 142 |
| Display: | Contact the Service center. 142: Error |
| Description: | Motor |
| Causes: | • Standard white plate defective, dirty • Moisture inside the scanner unit • SBU to IPU harnesses defective • BCU to IPU harnesses defective • SBU defective • IPU defective • BCU defective |
| Remedy: | DC pick motor, over speed - staging motor - replace the “Staging motor”. If this does not fix the problem, replace the “System board”. |
| Error code: | 144 |
| Display: | ERROR 144 CARTRIDGE SET ! |
| Description: | Motor |
| Causes: | • SBU defective • BCU defective • Harness between SBU and IPU defective |
| Remedy: | DC motor accel stall - autocompensator motor - replace the “Autocompensator pick assembly” on page 4-24. If this does not fix the problem, replace the “System board” on page 4-80. |
| Error code: | 161-01 |
| Display: | **** ERROR 161 **** NCU EXCHANGE |
| Description: | The error result of self-diagnostic by the ASIC on the BICU is detected. |
| Causes: | • Defective BICU • Defective connection between BICU and SBU |
| Remedy: | 1. Check the connection between IPU and SBU. 2. Replace the IPU. |
| Error code: | 161-02 |
| Description: | Detected an error during an access to the Ri. |
| Causes: | • Defective BICU board |
| Remedy: | Replace the IPU board. |
| Error code: | 161-03 |
| Description: | IPU error The ASIC on the IPU fails to configure or initialize the DRAM. |
| Causes: | • Defective IPU board |
| Remedy: | Replace the IPU board. |
| Error code: | 165 |
| Description: | Out of Paper; Load Tray 1 (MPT) with [size] [type] The Tray 1 (MPT) No Paper Sensor indicates Tray 1 (MPT) is empty. |
| Causes: | • No Paper Sensor, PL5.3.14 • No Paper Sensor Actuator, PL5.3.15 • FRONT/DUP Harness, PL5.3.28 |
| Remedy: | 1 Fill Tray 1 (MPT) with paper. Does the error persist? Go to Step 2. Complete. 2 Check the following for evidence of fault or damage: • Tray 1 (MPT) No Paper Sensor, PL5.3.14 • Sensor Actuator, PL5.3.15 Is there any damage? Replace any damaged parts. Go to Step 3. 3 Test the Tray 1 (MPT) No Paper Sensor. Run the Service Diagnostics Tray 1 (MPT) No Paper Sensor test. Does the sensor function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check the Tray 1 (MPT) No Paper Sensor signal. Is there +3.3 V across P/J135-1 <=> P/J135-2? Replace the sensor. Go to Step 5. 5 Check all pins on the FRONT/DUP Harness PL5.3.28 for continuity. 1. Disconnect P/J13 and P/J135. 2. Check continuity between J13 <=> J134. Replace the Engine Control Board. Replace the FRONT/DUP Harness. |
| Error code: | 185 |
| Display: | SYSTEM HALT (*) 185 : PCB LED |
| Description: | Exposure Lamp 1 Lamp Regulator (Right) Error (D016/D097 only) The MCU detected a defect in the lamp regulator (right) when the 1st exposure lamp lit. . |
| Causes: | • 1st exposure lamp defective • 1st lamp FFC (flat film cable) loose or defective • MCU to lamp regulator (left) harness defective • Lamp regulator (left) is defective • MCU defective • SIB defective |
| Error code: | 186 |
| Display: | ERROR 186 HDC UNDERFLOW |
| Description: | Exposure Lamp 2 Lamp Regulator (Left) Error (D016/D097 only) The MCU detected a defect in the lamp regulator (left) when the 2nd exposure lamp lit. . |
| Causes: | • 2nd exposure lamp defective • 2nd lamp FFC (flat film cable) loose or defective • MCU to lamp regulator (left) harness defective • Lamp regulator (left) is defective • MCU defective • SIB defective |
| Error code: | 187 |
| Display: | Service Call 187: Error |
| Description: | I/F Error,Loc: Control Panel (Reserved) |
| Causes: | Is cable properly connected to control panel? |
| Remedy: | Connect properly. Replace control panel and cable. |
| Error code: | 188 |
| Display: | Service Call 188: Error |
| Description: | Motor Driver Board Communications Error Applicable Status Code: Code 188: A Sub-CPU communications error with installed options. |
| Causes: | • Motor Driver Board, PL2.1.10 |
| Remedy: | 1 Check the connections to the Engine Control Board. Are DV0 and DV1 completely connected? Replace the Motor Driver Board. Connect the two ribbon cables. |
| Error code: | 189 |
| Display: | Service Call 189: Error |
| Description: | CIS gray balance adjustment error The adjustment error occurs during the test after adjusting the gray balance. |
| Causes: | • Defective CIS |
| Remedy: | 1. Retry the gray balance adjustment. 2. If the machine does not recover, do the following steps. • Turn off the machine. • Make sure CN210 and CN220 are connected firmly. • Turn on the machine. 3. If the machine does not recover, replace the CIS. |
| Error code: | 195 |
| Description: | Serial Number Error |
| Causes: | The serial number stored in the memory (EGB) is not correct. |
| Remedy: | EEPROM defective EGB replaced without original EEPROM |
| Error code: | 202 |
| Display: | ERROR 202 PARAMETER |
| Description: | Polygon motor error 1: ON timeout |
| Causes: | The polygon mirror motor does not reach the targeted operating speed within 5 sec. after turning on or changing speed. |
| Error code: | 203 |
| Display: | Power OFF/ON 203:Error ssssssssssssssss |
| Description: | Polygon motor error 2: OFF timeout |
| Causes: | The polygon mirror motor does not leave the READY status within 3 sec. after the polygon motor switched off. |
| Error code: | 204 |
| Display: | Power OFF/ON 204:Error |
| Description: | Polygon motor error 3: XSCRDY signal error |
| Causes: | The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing. |
| Remedy: | • Polygon motor/driver board harness loose or disconnected • Polygon motor/driver board defective • Laser optics unit defective • IPU (EGB) defective 1. Replace the interface harness of the laser optics unit. 2. Replace the laser optics unit. 3. Replace the EGB (Engine Board). |
| Error code: | 210-01 |
| Description: | Laser synchronizing detection error: end position [K] The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for 200 ms after the LDB unit turned on when detecting the main scan magnification. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection board. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the laser optics housing unit. • Replace the harness. • Replace the BCU. |
| Error code: | 210-02 |
| Description: | Laser synchronizing detection error: end position [C] The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for 200 ms after the LDB unit turned on when detecting the main scan magnification. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection board. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the laser optics housing unit. • Replace the harness. • Replace the BCU. |
| Error code: | 210-03 |
| Description: | Laser synchronizing detection error: end position [M] The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for 200 ms after the LDB unit turned on when detecting the main scan magnification. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection board. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the laser optics housing unit. • Replace the harness. • Replace the BCU. |
| Error code: | 210-04 |
| Description: | Laser synchronizing detection error: end position [Y] The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for 200 ms after the LDB unit turned on when detecting the main scan magnification. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection board. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the laser optics housing unit. • Replace the harness. • Replace the BCU. |
| Error code: | 220-01 |
| Description: | Laser synchronizing detection error: start position [K]: LD1 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turned on while the polygon motor is rotating normally. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection unit. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the I/F harness. • Replace the BCU. |
| Error code: | 220-02 |
| Description: | Laser synchronizing detection error: start position [C]: LD1 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turned on while the polygon motor is rotating normally. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection unit. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the I/F harness. • Replace the BCU. |
| Error code: | 220-03 |
| Description: | Laser synchronizing detection error: start position [M]: LD1 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turned on while the polygon motor is rotating normally. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection unit. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the I/F harness. • Replace the BCU. |
| Error code: | 220-04 |
| Description: | Laser synchronizing detection error: start position [Y]: LD1 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turned on while the polygon motor is rotating normally. |
| Causes: | Disconnected or defective I/F harness to laser synchronizing detection unit. Defective laser synchronizing detection unit. The laser fails to reach the photo detector. Defective GAVD. Defective LD board or driver. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the I/F harness. • Replace the BCU. |
| Error code: | 221-01 |
| Description: | Laser synchronizing detection error: start position [K]: LD2 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turns on while the polygon motor is rotating normally. |
| Causes: | The laser fails to reach the photo detector. Defective GAVD. Defective LD driver. Defective LDB. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the BCU. |
| Error code: | 221-02 |
| Description: | Laser synchronizing detection error: start position [C]: LD2 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turns on while the polygon motor is rotating normally. |
| Causes: | The laser fails to reach the photo detector. Defective GAVD. Defective LD driver. Defective LDB. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the BCU. |
| Error code: | 221-03 |
| Description: | Laser synchronizing detection error: start position [M]: LD2 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turns on while the polygon motor is rotating normally. |
| Causes: | The laser fails to reach the photo detector. Defective GAVD. Defective LD driver. Defective LDB. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the BCU. |
| Error code: | 221-04 |
| Description: | Laser synchronizing detection error: start position [Y]: LD2 The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for 600 ms after LDB unit turns on while the polygon motor is rotating normally. |
| Causes: | The laser fails to reach the photo detector. Defective GAVD. Defective LD driver. Defective LDB. Defective BCU. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics housing unit. • Replace the BCU. |
| Error code: | 230-01 |
| Description: | FGATE ON error: K The PFGATE ON signal does not assert within 600 ms after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y]. |
| Causes: | Defective ASIC. Disconnected or defective harness between BCU and controller board. Disconnected or defective harness between BCU and LDB. |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 230-02 |
| Description: | FGATE ON error: C The PFGATE ON signal does not assert within 600 ms after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y]. |
| Causes: | Defective ASIC. Disconnected or defective harness between BCU and controller board. Disconnected or defective harness between BCU and LDB. |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 230-03 |
| Description: | FGATE ON error: M The PFGATE ON signal does not assert within 600 ms after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y]. |
| Causes: | Defective ASIC. Disconnected or defective harness between BCU and controller board. Disconnected or defective harness between BCU and LDB. |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 230-04 |
| Description: | FGATE ON error: Y The PFGATE ON signal does not assert within 600 ms after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y]. |
| Causes: | Defective ASIC. Disconnected or defective harness between BCU and controller board. Disconnected or defective harness between BCU and LDB. |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 231-01 |
| Description: | FGATE OFF error: K The PFGATE ON signal still asserts within 600 ms after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. The PFGATE ON signal still asserts when the next job starts. |
| Causes: | Defective ASIC. Defective GAVD |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 231-02 |
| Description: | FGATE OFF error: C The PFGATE ON signal still asserts within 600 ms after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. The PFGATE ON signal still asserts when the next job starts. |
| Causes: | Defective ASIC. Defective GAVD |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 231-03 |
| Description: | FGATE OFF error: M The PFGATE ON signal still asserts within 600 ms after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. The PFGATE ON signal still asserts when the next job starts. |
| Causes: | Defective ASIC. Defective GAVD |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 231-04 |
| Description: | FGATE OFF error: Y The PFGATE ON signal still asserts within 600 ms after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y]. The PFGATE ON signal still asserts when the next job starts. |
| Causes: | Defective ASIC. Defective GAVD |
| Remedy: | • Turn the main power switch off and on. • Replace the BCU. • Replace the controller board. |
| Error code: | 240-01 |
| Description: | LD error: K The LD driver`s error signal is detected after LD initialization. An error is detected while initializing P-MAC, which detects Ith/ of the LD. |
| Causes: | Worn-out LD. Defective LD drive component. Disconnected or broken harness of the LD. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics-housing unit. • Replace the BCU. • Replace the harness. |
| Error code: | 240-02 |
| Description: | LD error: C The LD driver`s error signal is detected after LD initialization. An error is detected while initializing P-MAC, which detects Ith/ of the LD. |
| Causes: | Worn-out LD. Defective LD drive component. Disconnected or broken harness of the LD. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics-housing unit. • Replace the BCU. • Replace the harness. |
| Error code: | 240-03 |
| Description: | LD error: M The LD driver`s error signal is detected after LD initialization. An error is detected while initializing P-MAC, which detects Ith/ of the LD. |
| Causes: | Worn-out LD. Defective LD drive component. Disconnected or broken harness of the LD. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics-housing unit. • Replace the BCU. • Replace the harness. |
| Error code: | 240-04 |
| Description: | LD error: Y The LD driver`s error signal is detected after LD initialization. An error is detected while initializing P-MAC, which detects Ith/ of the LD. |
| Causes: | Worn-out LD. Defective LD drive component. Disconnected or broken harness of the LD. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics-housing unit. • Replace the BCU. • Replace the harness. |
| Error code: | 270 |
| Description: | GAVD communication error On startup, Read/Write performed for the same register does not match. |
| Causes: | Defective GAVD. Defective eSOC. Defective BCU. Defective harness. |
| Remedy: | • Turn the main power switch off and on. • Replace the laser optics-housing unit. • Replace the BCU. |
| Error code: | 285 |
| Description: | Line position adjustment (MUSIC) error Line position adjustment fails four consecutive times. |
| Causes: | Pattern sampling error (insufficient image density). Defective TD sensors for the line position adjustment. Defective image transfer belt unit. Defective PCDU(s). Defective laser optics housing unit. |
| Remedy: | • Check and reinstall the image transfer belt unit and PCDUs. • Check if each toner bottle has enough toner. • Replace the TD sensor. • Replace the image transfer belt unit. • Replace the PCDU(s). • Replace the laser optics housing unit. |
| Error code: | 312-01 |
| Description: | Charge P.P. output error: K The feedback voltage of the charge AC for each color is 0.3 V or less for 200 ms after the charge AC has been turned on. |
| Causes: | Disconnected or broken harnesses of the HVPS. Disconnected or broken PCU. Defective HVPS (C/B). Loose connection. Broken harness. |
| Remedy: | • Reinstall or replace the harnesses of the HVPS. • Reinstall or replace the PCU. • Replace the HVPS (C/B). • Reconnect the connector. |
| Error code: | 312-02 |
| Description: | Charge P.P. output error: C The feedback voltage of the charge AC for each color is 0.3 V or less for 200 ms after the charge AC has been turned on. |
| Causes: | Disconnected or broken harnesses of the HVPS. Disconnected or broken PCU. Defective HVPS (C/B). Loose connection. Broken harness. |
| Remedy: | • Reinstall or replace the harnesses of the HVPS. • Reinstall or replace the PCU. • Replace the HVPS (C/B). • Reconnect the connector. |
| Error code: | 312-03 |
| Description: | Charge P.P. output error: M The feedback voltage of the charge AC for each color is 0.3 V or less for 200 ms after the charge AC has been turned on. |
| Causes: | Disconnected or broken harnesses of the HVPS. Disconnected or broken PCU. Defective HVPS (C/B). Loose connection. Broken harness. |
| Remedy: | • Reinstall or replace the harnesses of the HVPS. • Reinstall or replace the PCU. • Replace the HVPS (C/B). • Reconnect the connector. |
| Error code: | 312-04 |
| Description: | Charge P.P. output error: Y The feedback voltage of the charge AC for each color is 0.3 V or less for 200 ms after the charge AC has been turned on. |
| Causes: | Disconnected or broken harnesses of the HVPS. Disconnected or broken PCU. Defective HVPS (C/B). Loose connection. Broken harness. |
| Remedy: | • Reinstall or replace the harnesses of the HVPS. • Reinstall or replace the PCU. • Replace the HVPS (C/B). • Reconnect the connector. |
| Error code: | 360-01 |
| Description: | TD sensor adjustment error: K During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2.5V)+-0.2V |
| Causes: | A TD sensor-related part is faulty. A TD sensor-related part`s connection is loose. The developer`s toner thickness differs from that of the initial developer. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the PCU. |
| Error code: | 360-02 |
| Description: | TD sensor adjustment error: C During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2.5V)+-0.2V |
| Causes: | A TD sensor-related part is faulty. A TD sensor-related part`s connection is loose. The developer`s toner thickness differs from that of the initial developer. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the PCU. |
| Error code: | 360-03 |
| Description: | TD sensor adjustment error: M During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2.5V)+-0.2V |
| Causes: | A TD sensor-related part is faulty. A TD sensor-related part`s connection is loose. The developer`s toner thickness differs from that of the initial developer. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the PCU. |
| Error code: | 360-04 |
| Description: | TD sensor adjustment error: Y During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2.5V)+-0.2V |
| Causes: | A TD sensor-related part is faulty. A TD sensor-related part`s connection is loose. The developer`s toner thickness differs from that of the initial developer. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the PCU. |
| Error code: | 361-01 |
| Description: | TD sensor (Vt high) error 1: K The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3-020-002 for twenty counts. The [Vt - Vtref] value of the black, cyan, magenta, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3-020-001. |
| Causes: | A TD sensor-related part is faulty. A TD sensor-related part`s connection is loose. Toner density error. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the AIT (development unit). |
| Error code: | 361-02 |
| Description: | TD sensor (Vt high) error 1: C The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3-020-002 for twenty counts. The [Vt - Vtref] value of the black, cyan, magenta, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3-020-001. |
| Causes: | A TD sensor-related part is faulty. A TD sensor-related part`s connection is loose. Toner density error. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the AIT (development unit). |
| Error code: | 361-03 |
| Description: | TD sensor (Vt high) error 1: M The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3-020-002 for twenty counts. The [Vt - Vtref] value of the black, cyan, magenta, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3-020-001. |
| Causes: | A TD sensor-related part is faulty. A TD sensor-related part`s connection is loose. Toner density error. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the AIT (development unit). |
| Error code: | 361-04 |
| Description: | TD sensor (Vt high) error 1: Y The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3-020-002 for twenty counts. The [Vt - Vtref] value of the black, cyan, magenta, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3-020-001. |
| Causes: | A TD sensor-related part is faulty. A TD sensor-related part`s connection is loose. Toner density error. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the AIT (development unit). |
| Error code: | 362-01 |
| Description: | TD sensor (Vt low) error 2: K The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0.5V) for 10 counts. |
| Causes: | A TD sensor`s connection is loose. Toner density error. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the AIT (development unit). |
| Error code: | 362-02 |
| Description: | TD sensor (Vt low) error 2: C The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0.5V) for 10 counts. |
| Causes: | A TD sensor`s connection is loose. Toner density error. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the AIT (development unit). |
| Error code: | 362-03 |
| Description: | TD sensor (Vt low) error 2: M The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0.5V) for 10 counts. |
| Causes: | A TD sensor`s connection is loose. Toner density error. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the AIT (development unit). |
| Error code: | 362-04 |
| Description: | TD sensor (Vt low) error 2: Y The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0.5V) for 10 counts. |
| Causes: | A TD sensor`s connection is loose. Toner density error. |
| Remedy: | • Turn the main power switch off and then back on. • Replace the AIT (development unit). |
| Error code: | 370 |
| Display: | Check DUPLEX 370: Paper jam |
| Description: | Paper jam detected after paper rotated in duplex unit. |
| Causes: | Check paper jam in duplex unit. |
| Remedy: | Remove jammed paper. Check/replace duplex unit. |
| Error code: | 390-01 |
| Description: | Drum gear position sensor error: K The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment. |
| Causes: | Dirty sensor. Defective sensor. The connection is faulty. Broken harness. Clean/replace the sensor. |
| Remedy: | • Clean/replace the sensor. • Reconnect the connector. • Check the harness and other parts to solve the problem, and then turn the power on. |
| Error code: | 390-02 |
| Description: | Drum gear position sensor error: C The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment. |
| Causes: | Dirty sensor. Defective sensor. The connection is faulty. Broken harness. Clean/replace the sensor. |
| Remedy: | • Clean/replace the sensor. • Reconnect the connector. • Check the harness and other parts to solve the problem, and then turn the power on. |
| Error code: | 390-03 |
| Description: | Drum gear position sensor error: M The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment. |
| Causes: | Dirty sensor. Defective sensor. The connection is faulty. Broken harness. Clean/replace the sensor. |
| Remedy: | • Clean/replace the sensor. • Reconnect the connector. • Check the harness and other parts to solve the problem, and then turn the power on. |
| Error code: | 390-04 |
| Description: | Drum gear position sensor error: Y The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment. |
| Causes: | Dirty sensor. Defective sensor. The connection is faulty. Broken harness. Clean/replace the sensor. |
| Remedy: | • Clean/replace the sensor. • Reconnect the connector. • Check the harness and other parts to solve the problem, and then turn the power on. |
| Error code: | 396-01 |
| Description: | Drum/Development motor error: K The machine detects a High signal from the drum/development motor for 100 ms after the drum/development motor turned on. |
| Causes: | Overload on the drum/development motor. Defective drum/development motor. Loose connection. Defective harness. Shorted 24 V fuse on the PSU. Defective interlock system. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. |
| Error code: | 396-02 |
| Description: | Drum/Development motor error: C The machine detects a High signal from the drum/development motor for 100 ms after the drum/development motor turned on. |
| Causes: | Overload on the drum/development motor. Defective drum/development motor. Loose connection. Defective harness. Shorted 24 V fuse on the PSU. Defective interlock system. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. |
| Error code: | 396-03 |
| Description: | Drum/Development motor error: M The machine detects a High signal from the drum/development motor for 100 ms after the drum/development motor turned on. |
| Causes: | Overload on the drum/development motor. Defective drum/development motor. Loose connection. Defective harness. Shorted 24 V fuse on the PSU. Defective interlock system. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. |
| Error code: | 396-04 |
| Description: | Drum/Development motor error: Y The machine detects a High signal from the drum/development motor for 100 ms after the drum/development motor turned on. |
| Causes: | Overload on the drum/development motor. Defective drum/development motor. Loose connection. Defective harness. Shorted 24 V fuse on the PSU. Defective interlock system. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. |
| Error code: | 441 |
| Description: | Image transfer unit motor error When the motor is ON, the machine monitors the lock signals every 100 ms. If the High status occurs 20 times consecutively, the machine judges that the motor is not rotating correctly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Shorted 24 V fuse on the PSU. Defective interlock systeme PSU. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system |
| Error code: | 442 |
| Description: | Image transfer belt contact motor error The image transfer belt contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates. |
| Causes: | Motor overload. Defective motor. Loose connection. Disconnected harness. Shorted 24 V fuse on the PSU. Defective interlock system. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Replace the interlock switch. • Replace the IOB. |
| Error code: | 443 |
| Description: | Image transfer unit error The machine detects the encoder sensor error. |
| Causes: | Defective encoder sensor. Defective image transfer unit motor. Image transfer unit installation error. Loose connection. Broken harness. |
| Remedy: | • Replace the image transfer unit. • Replace the image transfer unit motor. • Reinstall the image transfer unit. • Replace the encoder sensor. • Reconnect the connector. • Replace the harness. |
| Error code: | 452 |
| Description: | Paper transfer unit contact error The paper transfer unit contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates. |
| Causes: | Motor overload. Defective motor. Loose connection. Disconnected harness. Shorted 24 V fuse on the PSU. Defective interlock system. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. • Replace the IOB. |
| Error code: | 460 |
| Description: | DC Separation Corona Output Error A dc separation feedback voltage of less than 0.5 V was detected after more than 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 490 |
| Display: | Set 490: No paper in MP tray (* stands for A4 B4, etc.) |
| Description: | ITB (Image Transfer Belt) Unit Set Error |
| Causes: | The TM sensor does not detect the reflection from the ITB. |
| Remedy: | • No ITB unit in the machine • Dirty TM sensor 1. Check the installation of the ITB unit. 2. Clean the TM sensor.S |
| Error code: | 491 |
| Description: | High voltage power: Drum / development bias output error An error signal is detected for 200 ms when charging the drum or development. |
| Causes: | High voltage leak. Loose connection. Broken harness. Defective drum unit or development unit. Defective high voltage supply unit. |
| Remedy: | • Turn the main power switch off and on. • Reattach/replace the harness and parts on the high voltage power supply route. • Replace the drum unit or development unit. • Replace the high voltage supply unit. |
| Error code: | 492 |
| Description: | High voltage power: Image transfer / paper transfer bias output error An error signal is detected for 200 ms when charging the separation, image transfer bet or paper transfer roller. |
| Causes: | High voltage leak. Broken harness Defective image transfer belt unit or paper transfer unit. Defective high voltage supply unit. |
| Remedy: | • Turn the main power switch off and on. • Reattach/replace the harness and parts on the high voltage power supply route. • Replace/reinstall the high-voltage supply unit. • Replace the high voltage supply unit. |
| Error code: | 497 |
| Description: | Temperature sensor error If the output value of the thermal sensor is 0.5 V or lower or 2.8 V or higher, it is judged as a sensor error and the presumptive temperature, 23 °C, is applied. If the thermal sensor is judged to have encountered a sensor error three times consecutively, the machine issues SC497-00, stops using the sensor, and feeds back the presumptive value. * However, if the power is switched off and then back on, the machine resumes its attempt to use the sensor. |
| Causes: | Loose connection/Disconnected connector. Defective sensor. |
| Remedy: | • Clean/Replace the sensor. • Reconnect the connector. • Check the harness |
| Error code: | 498 |
| Description: | Temperature and humidity sensor error 2 Thermal sensor output error: If the output value is 0.5 V or lower or 3.0 V or higher, it is judged as a sensor error and the presumptive temperature, 23C, is applied. Humidity sensor output error: If the output value is 2.4V or higher, it is judged as a sensor error and the presumptive humidity, 50 % RH, is applied. If a sensor error is judged to have occurred to the thermal sensor or humidity sensor three times consecutively, the machine issues SC498-00. * However, if the power is switched off and then back on, the machine resumes its attempt to use the sensor. * If the thermal sensor or humidity sensor remains capable of normal operation even after the SC is issued, the capable sensor will keep operating. |
| Causes: | Loose connection/harness disconnected. Defective sensor. |
| Remedy: | • Reconnect to the connector. • Check the harness. |
| Error code: | 501 |
| Display: | Service Call 501: Error |
| Description: | Tray 1 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 502 |
| Display: | Service Call 502: Error |
| Description: | Tray 2 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 503 |
| Display: | Service Call 503: Error |
| Description: | Tray 3 must be rebuilt |
| Causes: | (A model other than D581) Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. (D581) Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 504 |
| Description: | Tray 4 must be rebuilt |
| Causes: | The 2nd tray of D580, 1st tray of D580 when D579 and D580 are attached, the bottom D579 when two units of D579 are attached, or D631 when D581 and D631 are attached. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection D581 when D579 and D581 are attached.Defective stack transport clutch or connector disconnection. Transfer motor error/disconnection. Defective end fence home position sensor or connector disconnection. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Pickup SOL error/disconnection. Right tray sensor error/disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 505 |
| Display: | ERROR 505 !WORK High |
| Description: | HCF must be rebuilt |
| Causes: | The 2nd tray of D580 when D579 and D580 are attached, or D631 when D580 and D631 are attached. Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 520-01 |
| Description: | Registration motor error A registration error is detected 50 times consecutively at intervals of 10 ms |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Defective encoder. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 520-02 |
| Description: | Paper feed motor error A registration error is detected 50 times consecutively at intervals of 10 ms |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Defective encoder. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 530 |
| Description: | LSU Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the LSU fan motor. |
| Error code: | 531 |
| Description: | Fusing Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the fusing fan motor. |
| Error code: | 532-01 |
| Description: | Ventilation fan (at the left side of the machine) motor error: front end The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 532-02 |
| Description: | Ventilation fan (at the left side of the machine) motor error: rear end The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 532-03 |
| Description: | Ventilation fan (at the left side of the machine) motor error: front in the middle The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 532-04 |
| Description: | Ventilation fan (at the left side of the machine) motor error: rear in the middle The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 533-01 |
| Description: | Second duct fan error 1 The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Disconnected harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 533-02 |
| Description: | Second duct fan error 2 The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Disconnected harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 534-01 |
| Description: | Third duct fan error The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 534-02 |
| Description: | Tube cooling fan error The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 535 |
| Description: | Paper exit fan error The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 538 |
| Description: | AC controller board fan error The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Defective motor. Loose connection. Disconnected harness. Defective IOBe IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 540 |
| Description: | Fusing/Paper exit motor error At the fusing delivery brushless motor, the lock signal is monitored every 100 ms. If the High status occurs consecutively 20 times, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Shorted 24 V fuse on the PSU. Defective interlock system. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 545 |
| Description: | Heating Lamp Full-Power Error |
| Causes: | The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. |
| Remedy: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 547 |
| Description: | Zero Cross Error |
| Causes: | The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door. |
| Remedy: | • Defective fusing lamp relay 1. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 549 |
| Description: | Fusing heater connection error The fusing sleeve belt rotation sensor detects the target temperature as 50°C for 5 seconds or more after the fusing/paper exit motor has turned on. |
| Causes: | Broken heater cables. Loose connection. |
| Error code: | 551 |
| Description: | Pressure roller center thermistor error 1. During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the pressure roller center thermistor measured a value higher than 3.3V 10 consecutive times at 600 ms intervals. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 552 |
| Description: | Fusing sleeve belt warm-up error 2 The fusing sleeve belt temperature does not reach 81C for 6 seconds after the inverter turned on.) |
| Causes: | Dirty thermopile lenses. Deformed thermistor. |
| Error code: | 553 |
| Description: | Pressure roller center thermistor error 2 During the hot roller temperature control sequence, the pressure roller center thermistor measures a value lower than 0.2V. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 554 |
| Description: | Fusing sleeve belt overheat: End (hardware error) The fusing sleeve belt thermistor detects 250°C or more. |
| Causes: | Defective PSU. Defective BCU. Defective AC control board. Defective IOB. Defective fusing control system. |
| Remedy: | • Replace the PSU. • Replace the BCU. • Replace the AC controller board. • Replace the IOB. • Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. Important: The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically. • After replacing fusing unit, to set SP5-810-2 is necessary to reset this SC. |
| Error code: | 555 |
| Description: | Fusing Heater error: End The fusing heater keeps full power for 9 seconds or more. |
| Causes: | Defective thermistors. Broken heater cables. |
| Error code: | 557 |
| Description: | Zero Cross Frequency Error |
| Causes: | The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. |
| Remedy: | • Defective fusing lamp relay • Unstable input power source 1. Check the power supply source. 2. Replace the fusing unit. 3. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 559 |
| Description: | Consecutive Fusing Jam |
| Causes: | The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Engine Maintenance" (default "OFF"). |
| Remedy: | • Defective fusing unit • Defective fusing control 1. Clear this SC to send a command after a jam removal. 2. Turn off this function after a jam removal. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 561 |
| Description: | Pressure roller end thermistor error 1 During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the end thermistor on the pressure roller returned a digital reading of more than 3.3V. |
| Causes: | • Pressure roller end thermistor not positioned properly • Pressure roller end thermistor connector loose, broken, defective • Pressure roller end thermistor defective • MCU defective |
| Error code: | 562 |
| Description: | Pressure roller temperature error The temperature of the pressure roller does not reach the ready temperature for 120 seconds after the fusing lamp has turned on. |
| Causes: | • Defective pressure roller thermistor • Defective fusing lamp |
| Remedy: | 1. Clean the thermopile. 2. Replace the thermistor for the pressure roller. 3. Replace the pressure roller fusing lamp. |
| Error code: | 563 |
| Description: | Pressure roller end thermistor error 2 During the hot roller temperature control sequence, the end thermistor on the pressure roller returned a digital reading of less than 0.2V. |
| Causes: | • Pressure roller end thermistor connector loose • Pressure roller end thermistor short circuit, defective • MCU defective |
| Error code: | 564 |
| Description: | Pressure roller overheat: End (hardware error) The thermistor detects 240°C or more. |
| Causes: | Defective PSU. Defective BCU. Defective AC control board. Defective IOB. Defective fusing control system. |
| Remedy: | • Replace the PSU. • Replace the BCU. • Replace the AC controller board. • Replace the IOB. • Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. Important: • The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically. • After replacing fusing unit, to set SP5-810-2 is necessary to reset this SC. |
| Error code: | 569-00 |
| Description: | Pressure roller contact sensor error Pressure roller contact sensor does not detect the pressure roller position three times. |
| Causes: | Broken or defective pressure roller contact motor. Deformed or broken pressure roller contact sensor feeler. Defective fusing unit. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 569-01 |
| Description: | Fusing shutter sensor error Fusing shutter plate home position sensor error is detected three consecutive times. |
| Causes: | Defective fusing shutter plate. Defective photo interrupter. Defective connectors. |
| Error code: | 571-00 |
| Description: | Broken pressure (End) thermistor wire At least ten times, the temperature is detected to stay at 0 deg C or less for three seconds. |
| Causes: | - Broken thermistor wire - Bad connector contact |
| Remedy: | • CLEAR THE SP: FUSING SC. • Check the connector connection. • Replace the fusing (End) thermistor. |
| Error code: | 572-02 |
| Description: | Pressure roller thermistor warm-up error: Center The center temperature of the pressure roller measured by the thermistor does not reach 41°C within 8 seconds after the heater turns on. |
| Causes: | Dirty thermopile lenses. Deformed thermistor. |
| Error code: | 573 |
| Description: | Pressure roller overheat : Center (software error) The detected pressure roller temperature stays at 230°C or more for 1 second for 10 consecutive times. |
| Causes: | The triac has shorted out. Defective IOB. Defective BCU. |
| Error code: | 574 |
| Description: | Pressure roller overheat : Center (hardware error) The thermistor detects 240°C or more. |
| Causes: | Defective PSU. Defective BCU. Defective IOB. Defective fusing control system. |
| Remedy: | • Replace the PSU. • Replace the BCU. • Replace the IOB. • Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. Important: The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically. • After replacing fusing unit, to set SP5-810-2 is necessary to reset this SC. |
| Error code: | 581 |
| Description: | NC sensor broken: Center The sensor detects -17°C or less for 6 seconds |
| Causes: | Defective thermopile. Defective thermistor. Loose connection. |
| Error code: | 591 |
| Description: | NC sensor broken: End The sensor detects -17°C or less for 6 seconds. |
| Causes: | Broken cables of thermopile. Broken cables of thermistor. Loose connection. |
| Error code: | 610 |
| Display: | ERROR 610 NOT FILLUP |
| Description: | Mechanical counter error: Bk This SC is only for NA models. The machine detects the mechanical counter error when SP5987-001 is set to "1". |
| Causes: | • Disconnected mechanical counter • Defective mechanical counter |
| Remedy: | 1. Check or replace the mechanical counter. |
| Error code: | 620 |
| Display: | ERROR 620 POSITIVE P.NotEnough |
| Description: | Communication timeout error between BICU and finisher The BICU did receive a response within 100 ms after 3 attempts after sending data to the finisher. |
| Causes: | • Serial line connecting BICU and finisher unstable • External noise • BICU board and finisher main board connection defective or loose • Finisher main board defective • BICU board defective |
| Remedy: | 1. Check or replace the cable between IPU and ADF. 2. Replace the ADF. 3. Replace the IPU. |
| Error code: | 621 |
| Display: | ERROR 621 POSITIVE P.OVER |
| Description: | Finisher/Mail box communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The finisher`s control board is faulty. Defective BCU/IOB. The finisher`s connection is faulty. Reconnect the finisher/mail box cables. |
| Remedy: | • Reconnect the finisher/mail box cables. • Replace the BCU. • Replace the finisher/mail box. • Turn the main power switch off and on. |
| Error code: | 622 |
| Description: | Paper Bank communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The paper bank`s control board is faulty. Defective BCU/IOB. The paper bank`s connection is faulty. |
| Remedy: | • Reconnect the paper bank cables. • Replace the BCU. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 623 |
| Description: | 2nd Paper Bank communication error An error code is issued from the paper bank unit. |
| Causes: | Loose connection. Defective paper bank. |
| Remedy: | • Reconnect the connector. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 632 |
| Description: | Key/card counter device error 1 After 1 data frame is sent to the device, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • Serial line from the device to the main machine is unstable, disconnected, or defective |
| Error code: | 633 |
| Description: | Key/card counter device error 2 During communication with the device, the MCU received a break (Low) signal. |
| Causes: | • Serial line from the device to the main machine is unstable, disconnected, or defective |
| Error code: | 634 |
| Description: | Key/card counter device error 3 The backup battery of the counter device RAM is low. |
| Causes: | • RAM backup battery exhausted • Counter device defective |
| Error code: | 635 |
| Description: | Key/card counter device error 4. After installation of the device a message alerts user to a battery voltage abnormal error. |
| Causes: | • Device control board defective • Device control board backup battery defective |
| Error code: | 636 |
| Description: | OSM User Code File Error The correct "usercode" file could not be found in the root folder of the SD card because the file is not present, or the existing file is corrupted or the wrong type file. |
| Causes: | • Make sure the eccm.mod file is in the root folder of the SD card. Note: The usercode files are created with the User Setting Tool "IDissuer.exe". |
| Error code: | 637 |
| Description: | Tracking information notice error (Tracking application error) |
| Causes: | -01 - Tracking information is lost. The machine failed to give notice of the tracking information to the tracking SDK application. Turn the main power switch off and on. -02 - Tracking information notice error (Management server error) Tracking information is lost. The machine failed to give notice of the tracking information to the management server. Turn the main power switch off and on. |
| Error code: | 640 |
| Description: | Communication error: Engine Controller (Check sum error) Sum value is added each command frame. Sum check means: STX xx xx xx xx sum ETX -> The least significant 7 bits of xx + xx + xx+ xx is compared with the sum Example: STX 80h 81h 82h 83h 06h ETX -> 80h + 81h + 82h + 83h = 206h If sum value is 06h, data is correct. This SC is not displayed when it occurs; count is executed only by logging. |
| Causes: | Hard error with PCI |
| Remedy: | 1. Turn the main switch off and on. |
| Error code: | 641 |
| Description: | BICU control data transfer abnormal A sampling of the control data sent from the BICU reveals an abnormality. |
| Causes: | • Defective controller board • External noise • Defective BCU |
| Remedy: | 1. Replace the controller board. 2. Replace the BCU. |
| Error code: | 650 |
| Description: | @Remote communication error 1 A dial-up or modem error occurred during @Remote operation. (This error occurs only during @Remote operation.) |
| Causes: | • Modem line disconnected • Modem board missing or not properly installed |
| Error code: | 651 |
| Description: | @Remote communication error 2 An illegal dial-up to the service center was attempted by @Remote. |
| Causes: | • Software bug |
| Error code: | 652 |
| Description: | Remote service ID2 mismatching ID2 for @Remote certification is mismatching between the controller board and NVRAM. Used controller board installed. Used NVRAM installed An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection. |
| Causes: | If this occurs during the @Remote installation • Check the NVRAM`s validity and serial number, write the common certificate, and then retry the installation. If this occurs after the @Remote installation • Clear the current @Remote setting, check the NVRAM`s validity and serial number, write the common certificate, and then retry the installation. |
| Error code: | 653 |
| Description: | Incorrect remote service ID2 If one of the following applies to the ID2 recorded in the NVRAM: • The character string is not 17 characters long. • Unprintable characters are included. • It contains spaces only. • It is blank. |
| Remedy: | • Replace the NVRAM • Clear the current @Remote setting, write the common certificate, and then retry the installation. |
| Error code: | 669 |
| Description: | EEPROM Error |
| Causes: | An unexpected value exists in the initialization flag of the EEPROM |
| Remedy: | • EEPROM not initialized • Defective EEPROM |
| Error code: | 670 |
| Description: | Engine startup error The MCU failed to respond within the prescribed time when the machine was turned on. |
| Causes: | • Connections between MCU and controller board are loose, disconnected, or damaged • MCU defective • Controller board defective |
| Error code: | 672 |
| Description: | Controller startup error After power on, the line between the controller and the operation panel did not open for normal operation. -or- After normal startup, communication with the controller stopped. |
| Causes: | • Controller installed incorrectly • Controller board defective • Operation panel harness disconnected or defective |
| Error code: | 681 |
| Description: | Toner bottle ID: Communication error -01 D Device ID is not identified: K -02 D Device ID is not identified: M -03 D Device ID is not identified: C -04 D Device ID is not identified: Y -06 D Channel error: K -07 D Channel error: M -08 D Channel error: C -09 D Channel error: Y -11 D Device error: K -12 D Device error: M -13 D Device error: C -14 D Device error: Y -16 D Communication interruption (an error during communication): K -17 D Communication interruption (an error during communication): M -18 D Communication interruption (an error during communication): C -19 D Communication interruption (an error during communication): Y -21 D Communication time-out: K -22 D Communication time-out: M -23 D Communication time-out: C -24 D Communication time-out: Y -26 D Device operation suspended (logically suspended): K -27 D Device operation suspended (logically suspended): M -28 D Device operation suspended (logically suspended): C -29 D Device operation suspended (logically suspended): Y -31 D The requested buffer is full: K -32 D The requested buffer is full: M -33 D The requested buffer is full: C -34 D The requested buffer is full: Y -36 D No error code: K -37 D No error code: M -38 D No error code: C -39 D No error code: Y |
| Causes: | Communication error occurs when the toner bottle ID starts to communicate with the toner bottle ID receptor. Retry of toner bottle ID communication fails three times after the machine has detected the toner bottle ID communication error. • 01-04 Damaged memory chip data • 06-09 Disconnected interface • 11-14 No memory chip on the toner cartridge • 16-9, 21-24, 26-39 Caused by noise • 31-34, 36-39 Software problem • Replace the toner bottle detection board. • Replace the toner cartridge. • Turn the main power switch off and on. |
| Error code: | 682 |
| Description: | Memory chip at TD sensor: Communication error |
| Causes: | • 01-04 Damaged memory chip data • 06-09 Disconnected interface • 11-14 No memory chip on the toner cartridge • 16-19, 21-24, 26-39 Caused by noise • 31-34, 36-39 Software problem |
| Remedy: | • Replace the PCU. • Turn the main power switch off and on. |
| Error code: | 683 |
| Description: | RFID: Unit check error The machine gets RFID communication error even the toner cartridges have not been installed in the machine |
| Causes: | Caused by noise |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 687 |
| Description: | Memory address command error |
| Causes: | • Among the I/F commands with the controller, the image transfer available report (for each command) cannot be received. • The image data cannot be prepared at the controller due to a problem. • Communication error • An error has occurred inside the controller. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 700-01 |
| Description: | ADF original table lift malfunction One of the following conditions was detected. • The bottom plate position sensor does not activate when the bottom plate motor lifts the original table. • The bottom plate HP sensor does not activate when the bottom plate motor lowers the original table. |
| Causes: | • Loose, broken or defective harnesses, connectors of the bottom plate position sensor, bottom plate HP sensor, bottom plate motor • Defective bottom plate position sensor • Defective bottom plate HP sensor • Defective bottom plate motor • Defective ADF main control board |
| Remedy: | Bottom plate motor rotation: 1. Check or replace the bottom plate position sensor. 2. Check or replace the bottom plate HP sensor. No bottom plate motor rotation: 1. Replace the bottom plate motor. 2. Replace the ADF main control board. |
| Error code: | 700-02 |
| Description: | Original pick-up HP error When the pick-up motor turns on clockwise, the original pick-up HP sensor does not detect the home position of the original calling. |
| Causes: | • Defective original pick-up HP sensor • Defective pick-up motor • Defective DF drive board |
| Remedy: | 1. Replace the DF drive board if the pick-up motor does not work correctly. 2. Replace the pick-up motor. 3. Replace the original pick-up HP sensor. |
| Error code: | 700-03 |
| Description: | Original stopper HP error When the pick-up motor turns on clockwise, the original stopper HP sensor does not detect the home position of the original stopper. |
| Causes: | • Detached timing belt for the pick-up motor • Defective original stopper HP sensor • Defective pick-up motor • Defective DF drive board |
| Remedy: | 1. Check the timing belt for the pick-up motor. 2. Replace the DF drive board if the pick-up motor does not work correctly. 3. Replace the pick-up motor. 4. Replace the original stopper HP sensor. |
| Error code: | 700-12 |
| Description: | DF fan error DF fan motor lock signal is detected after original transportation has finished. |
| Causes: | • DF fan motor dirty • Disconnected or broken harnesses • Defective DF fan motor |
| Remedy: | 1. Clean the DF fan motor. 2. Check or replace the harness with the DF fan motor. 3. Replace the DF fan motor.. |
| Error code: | 701 |
| Description: | ADF Pickup Roller Release Malfunction (D016/D097 only) The pick-up roller HP sensor does not activate or de-activate when the pick-up motor turns on. |
| Causes: | • HP sensor connector, harness loose, broken, defective • Pick-up motor connector, harness loose, broken defective • Pick-up roller HP sensor defective • Pick-up motor defective • ADF main control board defective |
| Remedy: | 1. Check the harness connections. 2. Replace the pick-up roller HP sensor. 3. Replace the pick-up motor. 4. Replace the main board of the ADF. |
| Error code: | 720-24 |
| Description: | Finisher exit guide plate motor error After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Guide plate motor disconnected, defective. Guide plate motor overloaded due to obstruction. Guide plate position sensor disconnected, defectivelay. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-25 |
| Description: | Finisher punch motor error The punch HP sensor is not activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Punch HP sensor disconnected, defective. Punch motor disconnected or defective. Punch motor overload due to obstruction. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-30 |
| Description: | Finisher jogger motor error The jogger fences move out of the home position but the HP sensor output does not change within the specified number of pulses. The 1st failure issues an original jam message, and the 2nd failure issues this SC code. |
| Causes: | Jogger HP sensor disconnected, defective. Jogger motor disconnected, defective. Jogger motor overloaded due to obstruction. Finisher main board and jogger motor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-41 |
| Description: | Stack feed-out motor error The stack feed-out HP sensor does not detect the home position of the stack feed-out belt within the specified time after the stack feed-out belt has moved to its home position. The stack feed-out HP sensor does not turn off 200 ms after the stack feed-out belt has moved from its home position. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code. |
| Causes: | Defective motor. HP sensor disconnected, defective. Motor harness disconnected, loose, defective. Motor overload. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-42 |
| Description: | Finisher stapler movement motor error The stapler does not return to its home position within the specified time after stapling. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code. |
| Causes: | Motor overload. Loose connection of the stapler home position sensor. Loose connection of the stapler movement motor. Defective stapler home position sensor. Defective stapler movement motor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-43 |
| Description: | Finisher corner stapler rotation motor error The stapler does not return to its home position within the specified time after stapling. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Defective stapler rotation motor. Loose connection of the finisher corner stapler rotation motor. Overload to the stapler rotation motor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-44 |
| Description: | Finisher corner stapler motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. Staple movement is not finished after a certain time. |
| Causes: | Staple jam. Loose connection. An overload has occurred due to staples applied to sheets exceeding the maximum number. Defective home position sensor. Defective stapler motor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-52 |
| Description: | Finisher folder plate motor error The folder plate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Folder plate HP sensor disconnected, defective. Folder plate motor disconnected, defective. Folder plate motor overloaded due to obstruction. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-53 |
| Description: | Fold unit bottom fence motor error The bottom fence of the fold unit moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Motor harness disconnected, loose, defective. Motor overload. Defective motor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-55 |
| Description: | Clamp roller retraction motor error The clamp roller retraction motor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Defective motor. Loose connection. Motor overload. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-57 |
| Description: | Stack junction gate motor error The stack junction gate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Defective motor. Loose connection. Motor overload. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-60 |
| Description: | Booklet stapler motor error 1 The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. The front stapler unit saddle-stitch motor does not start operation within the specified time. |
| Causes: | Staple jam. Defective motor. Loose connection. An overload has occurred due to staples applied to sheets exceeding the maximum number. Defective home position sensor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-61 |
| Description: | Booklet staple motor error 2 The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. The rear stapler unit saddle-stitch motor does not start operation within the specified time. |
| Causes: | Staple jam. Defective motor. Disconnected connector. An overload has occurred due to staples applied to sheets exceeding the maximum number. Defective home position sensor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-70 |
| Description: | Tray lift motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers. |
| Causes: | Defective motor. Loose connection. Motor overload. Defective upper tray paper height sensor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-71 |
| Description: | Finisher Tray 1 shift motor error The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Defective motor. Loose connection. Motor overload. Defective home position sensor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-75 |
| Description: | Stacking sponge roller motor Occurs during the operation of the stacking sponge roller motor. |
| Causes: | Defective motor. Motor harness disconnected, loose, defective Motor overloaded. Defective stacking roller HP sensor. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-80 |
| Description: | Punch movement motor error The punch unit moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Defective motor. Motor harness disconnected, loose, defective. Motor overloaded. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 720-81 |
| Description: | Paper position sensor slide motor error The paper position sensor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | Defective motor. Disconnected, loose or defective harness. Motor overloaded. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 722-10 |
| Description: | 1000-Sheet Finisher Error. Upper transport motor error The upper transport motor in the finisher is not operating. |
| Causes: | • The motor harness is loose or broken • Upper transport motor disconnected, defective • Upper transport motor overloaded due to obstruction (jammed paper, paper scraps, etc.) |
| Error code: | 722-14 |
| Description: | 1000-Sheet Finisher Error. Lower transport motor error The lower transport motor in the finisher is not operating. |
| Causes: | • The motor harness is loose or broken • Lower transport motor disconnected, defective • Lower transport motor drive overloaded due to obstruction (jammed paper, paper scraps, etc.) |
| Error code: | 722-17 |
| Description: | 1000-Sheet Finisher Error. Exit motor error The exit motor in the finisher is not operating. |
| Causes: | • The motor harness is loose or broken • Exit motor disconnected, defective • Exit motor drive overloaded due to obstruction (jammed paper, paper scraps, etc.) |
| Error code: | 770 |
| Description: | Shift motor error The shift motor HP sensor does not detect any change for 1.86 seconds after the shift motor has turned on at power on or during its operation. |
| Causes: | Defective shift motor. Defective shift motor HP sensors. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 791 |
| Description: | Bridge unit error The machine recognizes the finisher, but does not recognize the bridge unit. |
| Causes: | The bridge unit is not installed. Defective bridge unit. Re-install the bridge unit. Turn the main power switch off and on. |
| Remedy: | • Re-install the bridge unit. • Turn the main power switch off and on. |
| Error code: | 792 |
| Description: | Finisher error The machine does not recognize the finisher, but recognizes the bridge unit. |
| Causes: | The finisher`s connection is faulty. The finisher is not attached to a device equipped with the bridge unit. Defective finisher. |
| Remedy: | Reconnect the finisher or bridge unit, and then turn the main power switch off and then back on. |
| Error code: | 816 |
| Display: | SYSTEM HALT (*) 816 : FW/FROM WRC |
| Description: | Energy saving I/O sub-system error |
| Causes: | The energy saving I/O sub-system detects an error. • Defective energy saving I/O sub-system • The energy saving I/O sub-system detects a controller board error (No response) |
| Remedy: | • Turn the main power switch off and on. • Replace the controller board. |
| Error code: | 817 |
| Display: | SYSTEM HALT (*) 817 : FW/SaveArea |
| Description: | Monitor error This is a file detection and electronic file signature check error when the boot loader attempts to read the self-diagnostic module, system kernel, or root system files from the OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted. |
| Causes: | OS Flash ROM data defective. SD card data defective. Change the controller firmware. Use another SD card. |
| Remedy: | • Change the controller firmware. • Use another SD card. |
| Error code: | 819 |
| Display: | SYSTEM HALT (*) 819 : FW/HROM SIZ |
| Description: | Service Cycle Power |
| Causes: | • Incorrect combination of EGB and controller board. • An unexpected error occurs in the EEPROM on the controller board. |
| Remedy: | • Controller board defective 1. Install the correct EGB and controller boards for this machine. 2. Replace the controller boardng fan |
| Error code: | 820 |
| Description: | Self-Diagnostic Error: CPU The CPU returned an unexpected error during the self-diagnostic test. |
| Causes: | • Controller board defective • Insufficient memory • Expanded memory defective |
| Error code: | 821 |
| Description: | Self-diagnostic error 2: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • Controller board defective |
| Remedy: | For more details about this SC code error, execute SP5990 to print an SMC report so that you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | 822 |
| Description: | Self-diagnostic error 3: HDD An error occurred when the self-check was performed when the machine was switched on after the HDD was replaced. (The diagnostic command was issued to the HDD device but the result was an error). |
| Causes: | • HDD defective • HDD harness disconnected, defective • Controller board defective |
| Error code: | 823 |
| Description: | USB/ Network Device Error |
| Causes: | An interface error in the USB connection or NIB connection occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 824 |
| Display: | XY MOVE CTRL |
| Description: | EEPROM Error |
| Causes: | An EEPROM check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 833 |
| Display: | SYSTEM HALT (*) 833 : FW/PRN MDL |
| Description: | Self-diagnostic error 8: Engine I/F ASIC |
| Causes: | [0F30] [0F31] • ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. Replace the BCU. [0F41] • ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. Replace the BCU. |
| Error code: | 834 |
| Display: | SYSTEM HALT (*) 834 : FW/SV MDL |
| Description: | Self-diagnostic error 9: Optional Memory RAM DIMM 5101 The write/verify check for the optional RAM chip on the engine mother board gave an error. |
| Causes: | • Controller defective • Mother board defective |
| Remedy: | Replace the controller board. |
| Error code: | 838 |
| Display: | SYSTEM HALT (*) 838 : FW/SV MDL |
| Description: | Self-diagnostic Error 10: Clock Generator A verify error occurred when setting data was read from the clock generator via the I2C bus. |
| Causes: | • Replace the controller board |
| Error code: | 840 |
| Description: | EEPROM access error During the I/O processing, reading error is occurred. The 3rd reading failure issues this SC code. During the I/O processing, writing error is occurred. |
| Causes: | Defective EEPROM |
| Error code: | 841 |
| Description: | EEPROM read error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | 842 |
| Description: | Service Scanner |
| Causes: | This error indicates that a scanner communications failure. |
| Remedy: | 1 Scanner control card to flatbed inteconnect card cable Check for correct installation of the scan control to flatbed interconnect card cable. 2 Motor drive card to flatbed interconnect card cable Check for correct installation of the motor driver card to flatbed interconnect card cable. 3 Motor driver card Flatbed interconnect card If the cables are good and are properly connected, replace the following FRUs in the order shown: • Flatbed interconnect card assembly • Motor driver card assembly |
| Error code: | 850 |
| Description: | Net I/F error Duplicate IP addresses. Illegal IP address. Driver unstable and cannot be used on the network |
| Causes: | • IP address setting incorrect • NIB (PHY) board defective • Controller board defective |
| Remedy: | Turn the main switch off and on. |
| Error code: | 853 |
| Description: | Wireless LAN Error 1 During machine start-up, the machine can access the board that holds the wireless LAN, but not to the wireless LAN card. |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 854 |
| Description: | Wireless LAN Error 2 During machine operation, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 855 |
| Description: | Wireless LAN error 3 An error was detected on the wireless LAN card. |
| Causes: | • Wireless LAN card defective • Wireless LAN card connection incorrect |
| Error code: | 858 |
| Description: | Data encryption conversion error (1) |
| Causes: | -01 A serious error has occurred during the data conversion performed for updating the key for data encryption. • The data in the USB flash drive is damaged. • A communication error has occurred due to electromagnetic waves or other noise. • Replace the controller board. * However, if it is "-30", the machine may recover by turning the main power switch off and then back on. -02 A Data encryption conversion error (2) A serious error occurs when data is encrypted to update an encryption key. Defective NVRAM Replace the controller board. -30 A Data encryption conversion error (3) A recoverable error has occurred before starting data conversion. Defective NVRAM • Turn the main switch off and on. • If the error reoccurs, replace the controller board. -31 A A serious error occurs while the data is encrypted. Same as SC991 Same as SC991 |
| Error code: | 859 |
| Description: | HDD data encryption error |
| Causes: | -01 B HDD check error • Hard disk data conversion has been selected, but the hard disk is not installed. • The hard disk is not mounted properly. • No HDD installed • Hard disk formatting is not completed. • The encryption key on the board and the actual encryption key in the hard disk do not match. • Install the HDD correctly. • Initialize the HDD with SP5-832-001. -02 B Power failure during data encryption. The data conversion in the NVRAM or hard disk has not completed successfully. Power interruption has occurred during the conversion of the data in the NVRAM or hard disk Initialize the HDD with SP5-832-001. -10 B Data Read/Write command error Due to time-out, serial communication error, or other problems in DMAC, an irregular DMAC return value has occurred consecutively two or more times Noise or other problems in the SATA connection Same as SC863 |
| Error code: | 860 |
| Description: | HDD startup error at power on HDD is connected but a driver error is detected. -or- The driver does not respond with the status of the HDD within 30 s. |
| Causes: | • HDD is not initialized • Level data corrupted • HDD is defective |
| Error code: | 861 |
| Description: | HDD re-try failure At power on the HDD was detected. Power supply to the HDD was interrupted after the system entered the energy save mode, but after the HDD was awakened from the energy save mode it did not return to the ready status within 30 sec. |
| Causes: | • Harness between HDD and controller board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | 862 |
| Description: | Bad sector number error The number of bad sectors in the HDD (image data area) goes over 101. |
| Causes: | • Defective HDD |
| Remedy: | Format the HDD with SP5832-001. Replace the HDD. |
| Error code: | 863 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | • HDD defective |
| Remedy: | • If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM. • The next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. The HDD will probably require replacement soon. |
| Error code: | 864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | • HDD defective |
| Error code: | 865 |
| Description: | HDD access error HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | • HDD defective |
| Error code: | 866 |
| Description: | SD card error 1: Confirmation error The machine detected an electronic license error in the application on the SD card in the controller slot immediately after the machine was turned on. |
| Causes: | • Program missing from the SD card |
| Error code: | 867 |
| Description: | SD card error 2: SD card removed The SD card in the boot slot when the machine was turned on was removed while the machine was on. |
| Causes: | • Insert the SD card • Turn the machine’s power off/on |
| Error code: | 868 |
| Description: | SD card error 3: SD card access An error occurred while an SD card was used. |
| Causes: | • SD card not inserted correctly • SD card defective • Controller board defective • To reformat the SC card, use SD Formatter Ver 1.1. |
| Error code: | 870 |
| Description: | Address book data error Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Turn the machine power off/on. If this does not solve the problem, do the Procedure below. • HDD defective |
| Remedy: | 1. Do SP5846-50 (UCS Settings – Initialize all Directory Info.) to reset all address book data. 2. After 3 sec. reformat the HDD with SP5821-1. 3. Turn the main power switch off/on. |
| Error code: | 872 |
| Description: | HDD Mail Receive Error At power on the HDD unit was detected as defective. Data can be neither read nor written to the HDD. Note: This problem can occur if the machine is switched off while the HDD is being accessed. |
| Causes: | • Format the HDD with SP5832. • HDD defective, replace HDD (be sure to format the new HDD). |
| Error code: | 873 |
| Description: | HDD mail send data error An error was detected on the HDD immediately after the machine was turned on, or power was turned off while the machine used the HDD. |
| Causes: | • Do SP5832-1 to format the HDD • Replace the HDD |
| Error code: | 874 |
| Description: | Delete All error 1: HDD A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit B735 running from the DOS SD card. |
| Causes: | • Turn the main switch off/on, do the operation again. • Install the Data Overwrite Security Unit again. • HDD defective |
| Error code: | 875 |
| Description: | Delete All error 2: Data area An error occurred when the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit B735 running from the DOS SD card. |
| Causes: | • Turn the main switch off/on and try the operation again. |
| Error code: | 876 |
| Description: | Log Data Errors A problem occurred with the log data at power on or while the machine was operating. |
| Causes: | 1 Log Data Error 1 Log data file corrupted. Occurs at power on or during machine operation. • Format the HDD with SP5832 2 Log Data Error 2 Log data encryption has been enabled but the encryption module has not been installed. Occurs at power on, during machine operation, or after enabling encryption of log data. • Replace the encryption module, reset • Enable encryption 3 Log Data Error 3 Log encryption key has not been enabled (NVRAM malfunction). Occurs at power on. • Format the HDD with SP5832 • Disable log data encryption 4 Log Data Error 4 Occurs at power on. Log data has been encrypted but encryption has been disabled (NVRAM malfunction). -or- Log data has not been encrypted but encryption is enabled (NVRAM malfunction). • Format the HDD with SP5832 5 Log Data Error 5 Occurs at power on. NVRAM has been replaced with the NVRAM from another machine. -or- HDD has been replaced with an HDD unit from another machine. • Replace the NVRAM with the original NVRAM • Replace the HDD with original the HDD • Format the HDD with SP5832 99 Log Data Error 99 Other errors. Occurs at power on or during machine operation. • Contact the machine design section |
| Error code: | 877 |
| Description: | HDD Data Erase Error The Data Overwrite Security option cannot scramble and erase data on the HDD because the DOS SD card has been corrupted or has |
| Causes: | • If the DOS SD card has been removed, switch the machine off, install the SD card, then switch on the machine. (If this does not been removed from the SD card slot. |
| Remedy: | • If the DOS SD card has been removed, switch the machine off, install the SD card, then switch on the machine. (If this does not solve the problem, the SD card has been damaged.) • Install a new NVRAM • Install a new Data Overwrite Security option with a new SD card |
| Error code: | 878 |
| Description: | TPM electronic recognition error |
| Causes: | -00 The system firmware is not authenticated by TPM. The system hash value registered in the TPM at the machine`s system startup does not match that registered in the USB flash drive. • The system module was updated without going through the formal update process. • Incorrect operating of the USB flash. Replace the board. -01 D USB Flash error An error has occurred in the file system in the USB flash drive. The file system of the USB flash drive is damaged. Replace the controller board. -02 D TPM error An error has occurred in the TPM or TPM driver. Defective TPM Replace the controller board. -03 D TCSD error An error has occurred in the TPM software stack. • The TPM software stack cannot be launched. • The file required for the TPM software stack is missing. Replace the controller board. |
| Error code: | 880 |
| Description: | File Format Converter (MLB) error A request to access the MLB was not answered within the specified time (60 sec.). |
| Causes: | • File format converter board defective |
| Error code: | 881 |
| Description: | Management area error Defective software has been detected. |
| Causes: | Abnormal accumulation of authentication information in the software |
| Remedy: | Turn the main switch off and on. |
| Error code: | 899 |
| Display: | Power OFF/ON Error : 899 |
| Description: | Software error A software error occurred in the GW controller. |
| Causes: | • Cycle the machine off/on • Update controller firmware • Controller board defective |
| Error code: | 900 |
| Description: | RIP Software |
| Remedy: | 1 Printer POR Turn the printer off and on several times. If Error Code 900 continues to display, go to step 2. 2 System board Turn the machine off and on several times, waiting a few minutes between power on and power off. If Error Code 900 continues to display, go to step 3. 3 Factory defaults Restore factory defaults. See “EP Defaults”. This resets the non-critical areas of the user NVRAM. If Error Code 900 continues to display, go to step 4. 4 Sub error codes With Error Code 900 displayed, press and 2. Record the complete list of Sub Error Codes on the display, then call your next level of support or call Toshba. |
| Error code: | 910...914 |
| Description: | External Controller Error |
| Causes: | The external controller alerted the machine about an error. |
| Remedy: | 1. Please refer to the instructions for the external controller (application). |
| Error code: | 915 |
| Display: | Power OFF/ON 915:Error |
| Description: | Egret Controller error 6 |
| Remedy: | 1. Replace the Egret controller board. |
| Error code: | 919 |
| Display: | Power Off/on 919: Error |
| Description: | Power Supply Fan Error |
| Causes: | • Controller RW3600 power outtage • Controller RW3600 rebooted • Connection to Controller RW3600 loose |
| Remedy: | 1 Is CN17 on the printer controller board properly connected? Go to step 2. Connect CN17. 2 Is CN6 on the CK2 daughter board properly connected? Go to step 3. Connect CN6. 3 Is +24 V present between pins 1 and 3 of connector CN6 on the CK2 daughter board? Replace the power supply fan. Replace the printer controller board. 4 Did either exchange solve the problem? Problem solved. Replace the CK2 daughter board. |
| Error code: | 920 |
| Display: | Power Off/on 920: Error |
| Description: | Fuser Error |
| Causes: | • Software defective • Turn the machine power off/on, or change the controller firmware • Insufficient memory |
| Remedy: | Indicates that the fuser is below temperature when printing. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 921 |
| Display: | Power Off/on 921: Error |
| Description: | Fuser Error |
| Causes: | • The font is not on the SD card |
| Remedy: | Indicates that the fuser is below standby temperature when the printer is idle. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 925 |
| Display: | Power Off/on 925: Error |
| Description: | Fuser Error |
| Causes: | Defective HDD. Hard disk data inconsistencies due to power interruption during writing to the hard disk. Defective software. |
| Remedy: | Wrong fuser lamp installed. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 990 |
| Display: | Inspection is required. 990 : Error |
| Description: | <device> |
| Causes: | • Firmware defective: re-boot • Update firmware |
| Remedy: | Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 991 |
| Description: | <device> Card |
| Causes: | Software defective, re-boot |
| Remedy: | The specified device has detected an equipment check in its system card. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 992 |
| Description: | Temperature/Humidity Sensor Error |
| Causes: | • Turn the main power switch off/on. • Go into the SP mode. Do SP7901 to display details about SC992 (software file name, line number, and variable), and inform your supervisor of the results. |
| Remedy: | 1 Is connector CN18 on the CK1 daughter card board connected properly? Go to step 2. Plug the connector in securely. 2 Replace the temperature and humidity sensor (a component of the paper feed gear). Did this fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 994 |
| Display: | Service Call 994:Error |
| Description: | Density Sensor Error |
| Causes: | • No action required because this SC does not interfere with operation of the machine. |
| Remedy: | 1 Is the front door fully closed? Go to step 2. Close the front door. 2 Is the density sensor actuator stuck in place? Release the density sensor actuator. Go to step 3. 3 Are connectors CN406 and CN407 on the sensor board connected properly? Go to step 4. Plug the connector in securely. 4 Is connector CN15 on the printer controller board connected properly? Replace the density sensor. Go to step 5. Plug the connector in securely. 5 Did replacing the density sensor fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 995 |
| Description: | Finisher Main Feed Motor abnormal |
| Causes: | -01 D • Defective BCU • NVRAM Replacement error • Install the previous NVRAM • Input the serial number with SP5-811-004, and turn the main power switch off and on. -02 D • Defective NVRAM • Defective controller Perform SP5-825 to download the appropriate data to the NVRAM, and then turn the main power switch off and then back on. -03 D The serial number cannot be identified due to a mistake during controller replacement or mechanical failure. Replace the controller with the correct type. -04 D - Place all parts in the initial state, and then replace the parts according to the procedures described in the manuals. |
| Remedy: | 1 Is there jammed paper or other obstructions in the paper path? Clear the paper path. Go to step 2. 2 Check to ensure the connector PJ6 on the finisher control board and the feed motor assembly cable are properly connected. Are the cables properly connected? Go to step 3. Properly connect the cables. 3 Make sure the finisher set switch is activated. Measure for +24 V dc (–10%) between pins 7 and 8 and +5 V dc (–10%) between pins 7 and 6 on the feed motor assembly cable connector CN1. Is either voltage missing? Go to step 4. Go to step 5. 4 Disconnect the feed motor assembly cable and PJ6 on the finisher control board. Measure continuity on the cable for all positions. Is there continuity? Go to step 6. Replace the cable. 5 Replace the feed motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 6 Measure for +24 V dc between pins 1 and 2 on connector PJ3 on the finisher control board. Measure for +5 V dc between pins 1 and 3 on PJ2 on the finisher control board. Is either voltage missing? Replace the power supply. Replace the finisher control board. |
| Error code: | 997 |
| Description: | Finisher Tractor Motor Error |
| Causes: | • Software bug • A RAM or DIMM option required for the application is not installed or not installed correctly. |
| Remedy: | 1 Are there obstructions or foreign objects in the accumulator or face down paper path? Remove the objects or obstructions. Go to step 2. 2 Are the connectors CN3 at the tractor motor and PJ4 on the finisher control board securely connected? Go to step 3. Securely connect the connectors. 3 Make sure the finisher set switch is activated. Measure +24 V dc between pin 1 of tractor motor connector CN3 and frame ground. Is +24 V dc (–10%)? Go to step 4. Go to step 5. 4 Replace the tractor motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 5 Disconnect CN3 and PJ4 on the finisher control board and perform a continuity check on all positions. Is there continuity on all positions? Go to step 6. Replace the cable. 6 Check for +24 V dc between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Replace the finisher control board. Replace the power supply. |
| Error code: | 998 |
| Description: | Tray Elevator Motor Error |
| Causes: | • Software bug • A RAM or DIMM option needed for the application not installed, or not installed correctly • Controller board defective |
| Remedy: | 1 Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Go to step 2. Properly connect the connectors. 2 Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (–10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Replace the tray elevator motor. Go to step 3. 3 Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Go to step 4. Replace the cable. 4 Measure for +24 V dc (–10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Replace the finisher control board. Replace the finisher power supply. |
Парткод
Название
RICOH TYPE K Скрепки с картриджем
RICOH TYPE K Скрепки (3 упаковки)
RICOH TYPE L Скрепки буклетные в картридже
RICOH TYPE L Скрепки буклетные (в упаковке 4*2000шт.)
(841755) RICOH TYPE MPC5502E Тонер-картридж черный
(841756) RICOH TYPE MPC5502E Тонер-картридж желтый
(841757) RICOH TYPE MPC5502E Тонер-картридж пурпурный
(841758) RICOH TYPE MPC5502E Тонер-картридж голубой
RICOH Бункер отработанного тонера
RICOH Блок фотобарабана черный
RICOH Блок цветных фотобарабанов
RICOH Девелопер черный
RICOH Девелопер голубой
RICOH Девелопер пурпурный
RICOH Девелопер желтый
