Ricoh MPC5504
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Коды ошибок
SC101-01
SC101-02
SC102-00
SC120-00
SC121-00
SC141-00
SC142-00
SC144-00
SC151-00
SC152-00
SC154-00
SC161-02
SC161-20
SC195-00
SC202-00
SC203-00
SC204-00
SC220-01, SC220-04
SC230-01 ... SC230-04
SC231-01 ... SC231-04
SC240-01 ... SC240-04
SC272-01 ... SC272-04
SC272-10
SC285-01
SC285-02
SC312-01 ... SC312-04
SC324-01
SC324-05
SC360-01 ... SC360-04
SC361-01 ... SC361-04
SC362-01 ... SC362-04
SC370-01, SC370-02, SC370-03
SC396-05
SC441-00
SC442-00
SC452-00
SC491-00
SC492-00
SC497-00
SC498-00
SC501-01
SC501-02
SC502-01
SC502-02
SC503-01
SC503-02
SC503-11
SC503-12
SC503-31
SC503-32
SC503-33
SC503-34
SC503-35
SC503-36
SC504-21
SC504-22
SC505-41
SC505-42
SC505-43
SC508-00
SC520-01, SC520-02, SC520-03
SC521-01, SC521-02
SC522-00
SC530-00
SC531-01, SC531-03
SC533-01, SC533-03, SC533-04
SC534-01, SC534-02, SC534-03
SC535-00
SC540-00
SC541-01
SC541-02
SC541-03
SC542-02 ... SC542-06
SC543-00
SC544-01
SC544-02
SC545-01, SC545-05
SC547-01
SC547-02
SC547-03
SC549-02 ... SC549-05
SC551-01
SC551-02
SC551-03
SC552-02 ... SC552-06
SC553-00
SC554-01
SC554-02
SC555-01
SC555-05
SC557-00
SC558-01
SC559-00
SC561-01, SC561-05
SC562-02, SC562-05
SC563-00
SC564-00
SC569-00
SC571-01, SC571-05
SC572-04, SC572-05
SC573-00
SC574-00
SC581-01, SC581-05
SC582-04, SC582-05
SC583-00
SC584-00
SC620-01
SC620-02
SC620-03
SC621-00
SC622-01, SC622-11, SC622-31
SC623-00
SC632-00
SC633-00
SC634-00
SC635-00
SC636-01
SC636-02
SC637-01
SC637-02
SC641-00
SC650-01
SC650-04
SC650-05
SC650-13
SC650-14
SC651-01
SC651-02
SC652-00
SC653-00
SC663
SC664
SC665-01
SC665-02
SC665-03
SC665-04
SC665-05
SC665-06
SC665-07
SC665-08
SC665-11
SC665-12
SC665-41
SC665-42
SC667-01
SC667-10
SC667-11
SC667-40
SC667-41
SC668-01
SC668-02
SC668-03
SC669
SC670-01
SC670-02
SC670-03
SC670-04
SC672-10
SC672-11
SC672-12
SC672-13
SC672-99
SC673-10
SC681
SC682
SC687-00
SC700
SC701
SC702-01
SC702-02
SC702-03
SC702-04
SC702-05
SC720-03 ... SC720-17
SC720-06
SC720-20 ... SC720-33
SC720-34
SC720-35
SC720-41
SC720-42
SC720-44
SC720-50 ... SC720-53
SC720-54
SC720-60
SC720-70
SC720-71 ... SC720-74
SC720-75
SC720-80
SC720-81
SC720-82, SC720-83
SC721-03
SC721-06
SC721-10
SC721-11
SC721-17
SC721-24
SC721-25
SC721-27 ... SC721-41
SC721-42
SC721-44
SC721-52
SC721-53
SC721-58, SC721-59
SC721-70
SC721-71
SC721-80
SC721-81
SC722-03
SC722-06
SC722-10
SC722-11
SC722-17
SC722-24
SC722-25
SC722-27 ... SC722-41
SC722-42
SC722-44
SC722-45
SC722-46
SC722-47
SC722-70
SC722-71, SC722-81
SC723-03
SC723-10
SC723-20
SC723-24
SC723-44
SC723-71
SC724-24
SC724-25
SC724-27
SC724-28
SC724-31
SC724-32
SC724-33
SC724-38
SC724-42
SC724-70
SC724-71
SC724-80
SC724-86
SC761-03, SC761-04
SC780-01
SC781-01
SC791-00
SC792-00
SC816
SC817-00
SC818-00
SC819-00
SC820-00
SC821-00
SC822-00
SC823-00
SC824-00
SC833-00
SC834-00
SC835-00
SC838-00
SC839-00
SC840-00
SC841-00
SC842-00
SC842-01
SC842-02
SC845-01 ... SC845-05
SC853-00
SC854-00
SC855-01
SC855-02
SC857-00
SC858-00
SC858-01
SC858-02
SC858-30
SC858-31
SC859-00
SC859-01
SC859-02
SC859-10
SC860-00
SC862-00
SC863-01
SC863-02 ... SC863-23
SC864-00
SC864-01
SC864-02 ... SC864-23
SC865-00
SC865-01
SC865-02 ... SC865-02
SC865-50 ... SC865-73
SC866-00
SC867-00
SC867-01
SC867-02
SC868-00, SC868-01
SC869-01
SC869-02
SC870
SC871-00
SC872-00
SC873-00
SC874
SC875-01, SC875-02
SC876-00
SC876-01
SC876-02
SC876-03
SC876-04
SC876-05
SC876-99
SC878-00
SC878-01
SC878-02
SC878-03
SC880-00
SC881-01
SC899-00
SC900-00
SC910
SC919
SC925-00, SC925-01
SC990-00
SC991-00
SC992-00
SC994-00
SC995-01
SC995-02
SC995-03
SC995-04
SC997-00
SC998-00
Описание
| Error code: | SC101-01 |
| Description: | CIS Error: Front Side The peak white level is less than the prescribed value. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Engine board • PSU/Signal harness |
| Error code: | SC101-02 |
| Description: | Lamp Error (Detecting the lighting error) The white level peak did not reach the prescribed threshold when the white guide plate was scanned. Error detection timing; During the scanner adjustment (detecting the lighting error) at the time of applying power source for scanner (when the main power is turned ON). |
| Causes: | • Condensation in scanner unit • Connector disconnected • Scanner Carriage defective • BiCU defective • Harness defective • White Guide Plate dirty or attachment fault • IOB defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reconnect the connector. Reconnect the following connectors; • Scanner Carriage – BiCU connector • SBU – LEDB connector (SBU side connector on the scanner carriage) • BiCU – IOB harness 2. Check the white guide plate (exposure glass). Check the white guide plate attached to the exposure glass. If the white guide plate is in an unusual state, replace the white guide plate. 3. Scanner carriage defective Replace the scanner carriage. 4. BiCU defective Replace the BiCU. 5. Harness defective Replace the following harnesses. • Scanner Carriage – BiCU harness • BiCU – IOB harness 6. IOB defective Replace the IOB. |
| Error code: | SC102-00 |
| Description: | LED Illumination Adjustment Error: Front Side The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Controller board • PSU/Signal harness |
| Error code: | SC120-00 |
| Description: | Scanner HP Error 1 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go OFF). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC121-00 |
| Description: | Scanner HP Error 2 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go ON). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC141-00 |
| Description: | Black Level Correction Error: Front Side The automatic adjustment has failed to correct the black level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC142-00 |
| Description: | White Level Correction Error: Front Side The automatic adjustment has failed to correct the white level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC144-00 |
| Description: | Scanner Communication Error: Front Side Cannot correctly establish communication with the MPU(SoC-AFE) |
| Causes: | • Communication error with MPU (SoC-AFE) • PSU is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • Engine board • PSU/Signal harness |
| Error code: | SC151-00 |
| Description: | Black Level Correction Error: Rear Side The automatic adjustment has failed to correct the black level (rear side) to the permissible range |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC152-00 |
| Description: | White Level Correction Error: Rear Side The automatic adjustment has failed to correct the white level (rear side) to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC154-00 |
| Description: | Scanner Communication Error: Rear Side Cannot correctly establish communication with the MPU (SoC-AFE) |
| Causes: | • Communication error with MPU (SoC-AFE) • PSU is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • Engine board • PSU/Signal harness |
| Error code: | SC161-02 |
| Description: | IPU error (RI response error) |
| Causes: | Detecting an error on access to the RI. Defective IPU (BICU, ICTL) or RI abnormal performance, etc |
| Remedy: | Replace the IPU (BICU) |
| Error code: | SC161-20 |
| Description: | BICU error (DRAM initial error) This error is detected in the DDR-PHY initialization and Training status confirming when the machine is turned on, or returns to full operation from energy save mode. |
| Causes: | • BICU defective • DRAM devise defective |
| Remedy: | • Perform the SC auto rebooting. • Cycle the machine off/on. • Reconnect the connectors. • Replace the harness. • Replace the BICU. |
| Error code: | SC195-00 |
| Description: | Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). |
| Causes: | The product identification code in the machine serial number (11 digits) does not match. |
| Remedy: | Re-enter the machine serial number. |
| Error code: | SC202-00 |
| Description: | Polygon Motor: ON Timeout Error After the polygon motor turned on, or within the specified time (sec.) after the rpm’s changed, the motor did not enter READY status. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC203-00 |
| Description: | Polygon Motor: OFF Timeout Error The XSCRDY signal (polygon ready) never becomes inactive (H) within 3 sec. after the polygon motor went OFF. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the harness between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC204-00 |
| Description: | Polygon Motor: XSCRDY Signal Error During polygon motor rotation, the XSCRDY signal was inactive (H) for longer than one rotation of the polygon. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC220-01, SC220-04 |
| Description: | SC220- 01 D Leading Edge: LD1 synchronization detection error: Bk SC220- 04 D Leading Edge: LD1 synchronization detection error: Ye The leading edge LD0 synchronization detection signal of the corresponding color was not output within the specified time (sec.) while the polygon mirror motor was operating at normal speed. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photo detector. • Abnormality around GAVD • LDB defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Check for condensation on the LDB. 3. Reconnect the connectors between LDB (Synchronizing detector board) and IPU. 4. Replace the LD unit. 5. Replace the IPU 6. Replace the harness between LDB (Synchronizing detector board) and IPU. |
| Error code: | SC230-01 ... SC230-04 |
| Description: | SC230- 01 D FGATE ON error: Bk SC230- 02 D FGATE ON error: Cy SC230- 03 D FGATE ON error: Ma SC230- 04 D FGATE ON error: Ye The FGATE signal did not turn ON within the specified time (sec.) after the writing process of the corresponding color started. |
| Causes: | • Image processing ASIC defective on IPU • Harness between IPU and LDB defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between IPU and controller board. 3. Replace the IPU. |
| Error code: | SC231-01 ... SC231-04 |
| Description: | SC231- 01 D FGATE OFF error: Bk SC231- 02 D FGATE OFF error: Cy SC231- 03 D FGATE OFF error: Ma SC231- 04 D FGATE OFF error: Ye • The FGATE signal did not turn OFF within the specified time (sec.) after the writing process of the corresponding color ended. • The FGATE signal did not turn OFF when the next job of the corresponding color started. |
| Causes: | • Image processing ASIC defective on IPU • Harness between IPU and LDB defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between IPU and controller board. 3. Replace the IPU. |
| Error code: | SC240-01 ... SC240-04 |
| Description: | SC240- 01 D LD error: Bk SC240- 02 D LD error: Cy SC240-03 D LD error: Ma SC240- 04 D LD error: Ye • If LD error terminal of LD driver of corresponding color is asserted after LD initialization. • If an error is detected during initialization of LD driver which detects Ith/Ieta of LD of corresponding color. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • The interface harness damaged or not connected correctly. • LD driver defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Check the value in SP2-110-001 to 004 (LD Driver), the default is "0h". • If current value is "0", perform step 4. • If current value is "1", perform steps 3 and 5. 3. Reconnect the connectors between LDB and IPU. 4. Replace the LD unit 5. Replace the harness between LDB to IPU. |
| Error code: | SC272-01 ... SC272-04 |
| Description: | SC272-01 D LD driver communication error: Bk SC272-02 D LD driver communication error: Cy SC272-03 D LD driver communication error: Ma SC272-04 D LD driver communication error: Ye In view of parity, 3 retries were performed |
| Causes: | • BCU defective • Harness defective • LDB defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following connectors: • LDB-IPU harness • IPU-BCU harness 3. Replace the LD unit. 4. Replace the BCU. 5. Replace the following harnesses: • LDB-IPU harness • IPU-BCU harness |
| Error code: | SC272-10 |
| Description: | LD driver communication error: Other LD voltage does not satisfy the specified voltage (5 V). |
| Causes: | • BCU defective (LD5V Power error) • LDB defective (LD drive error) • LDB connector defective (loose, broken) • Interlock switch defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LDB and IPU. 3. Replace the IPU. 4. Replace the LD unit. 5. Replace the harness between LDB and IPU. 6. Replace the interlock switch. |
| Error code: | SC285-01 |
| Description: | Laser Optics Positioning Motor (in LD unit) Power Control Error The power supply from PSU is not supplied to the laser optics positioning motors. |
| Causes: | • Software error • Imaging IOB defective • BCU defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Update the firmware. 3. Replace the imaging IOB. 4. Replace the BCU. |
| Error code: | SC285-02 |
| Description: | MUSIC error The results of MUSIC pattern reading failed 4 times. (even if mode e (real time MUSIC) fails, the error count is not incremented (+1)) |
| Error code: | SC312-01 ... SC312-04 |
| Description: | SC312-01 D Charge Roller HVP_CB Output Error (K) SC312-02 D Charge Roller HVP_CB Output Error (C) SC312-03 D Charge Roller HVP_CB Output Error (M) SC312-04 D Charge Roller HVP_CB Output Error (Y) Charging AC is set to ON at the standard speed, and the FB voltage of the charging AC of each color is monitored for 200 ms at 20ms intervals (10 times) after 80ms of charge AC_ON, and below 0.3V is detected continuously for 200ms (10 times), the SC of the corresponding color lights up, and machine operation is suspended. |
| Causes: | • High voltage harness defective or shorted. • PCU setting fault or damage • HVP_CB fault • Connector disconnected • Harness broken |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check the PCU for the following points and repair or replace the PCDU if there are any defects. • Check for contaminants on the Charge Roller terminal [A] • Check for damage or deformation of the Charge Roller terminal [A] • Check for continuity with the Charge Roller terminal core bar [B] 2. Check if all connectors related to the PCDU are connected securely. Replace the connectors if they are disconnected, or loose. 3. Repair or replace the parts of the main machine if there are any defects after checking the following points. • Check for contaminants on the charged power supplying plate [C] • Check for damage or deformation of the charged power supplying plate [C] • Check for continuity between the Charge Roller terminal core bar and the HVP (CB) 4. Replace the HVP (CB). 5. If the SC occurs again, replace the BCU. |
| Error code: | SC324-01 |
| Description: | Development motor: Bk: Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Development unit torque increased |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Replace the PCDU. |
| Error code: | SC324-05 |
| Description: | Development motor: CMY: Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Development unit torque increased |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Replace the PCDU. |
| Error code: | SC360-01 ... SC360-04 |
| Description: | SC360- 01 D TD sensor adjustment error (K) SC360- 02 D TD sensor adjustment error (C) SC360- 03 D TD sensor adjustment error (M) SC360- 04 D TD sensor adjustment error (Y) 1. Mu count is higher than the threshold which detects no developer. 2. Mu count is lower than the upper/lower target thresholds three consecutive times. |
| Causes: | • TD sensor defective • Loose connection • Harness broken |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the TD sensor are connected securely. Replace the connectors if they are disconnected, or loose. 2. Check the Development Unit for the following points and repair or replace the PCDU if there are any defects. • Gear came off • PCDU seal was not removed 3. Check the TD sensor and repair or replace it if there are any defects. 4. Check the harness for the TD sensor. Replace the harness if it is disconnected, or damaged. 5. Replace the BCU if the SC cannot be repaired even after executing steps 1 to 4. |
| Error code: | SC361-01 ... SC361-04 |
| Description: | SC361- 01 D TD sensor output error: Upper Limit (K) SC361-02 D TD sensor output error: Upper Limit (C) SC361- 03 D TD sensor output error: Upper Limit (M) SC361- 04 D TD sensor output error: Upper Limit (Y) TD sensor output: Vt (SP3-210-001 to 004) > output upper limit error threshold (SP3-211- 002) continuously exceeded the upper limit occurrence threshold value (SP3-211-003). |
| Causes: | • TD sensor connector dropout (connection fault) • Development unit defective • TD sensor defective • Parameter error (Mu count value is cleared) • Toner supply operation error (When the image density is excessively low, the supply unit may have a possibility of abnormality) |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the TD sensor are connected securely. Replace the connectors if they are disconnected, or loose. 2. Check the Development Unit for the following points and repair or replace the PCDU if there are any defects. • Gear comes off • PCDU not set correctly 3. Check the TD sensor and repair or replace it if there are any defects. 4. Replace the PCDU with a new one to initialize the TD sensor (Mu count). 5. Check the Toner Supply Unit and repair or replace it if there are any defects. • Toner bottle is empty • Toner bottle drive error • Clogged supply path 6. Check the harness for the TD sensor. Replace the harness if it is disconnected, or damaged. 7. Replace the BCU if the SC cannot be repaired even after executing steps 1 to 6. |
| Error code: | SC362-01 ... SC362-04 |
| Description: | SC362- 01 D TD sensor output error: Lower limit (K) SC362- 02 D TD sensor output error: Lower limit (C) SC362- 03 D TD sensor output error: Lower limit (M) SC362- 04 D TD sensor output error: Lower limit (Y) TD sensor output: Vt (SP3-210-001 - 004) < output lower limit error threshold (SP3-211- 004) is continuously below the lower limit occurrence threshold value (SP3-211-005) |
| Causes: | • TD sensor connector dropout (connection fault) • Development unit defective • TD sensor defective • Parameter error (Mu count value is cleared) • Toner supply operation error (When the image density is excessively low, the supply unit may have a possibility of abnormality) |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the TD sensor are connected securely. Replace the connectors if they are disconnected, or loose. 2. Check the Development Unit for the following points and repair or replace the PCDU if there are any defects. • Gear comes off • PCDU not set correctly 3. Check the TD sensor and repair or replace it if there are any defects. 4. Replace the PCDU with a new one to initialize the TD sensor (Mu count). 5. Check the Toner Supply Unit and repair or replace it if there are any defects. • Toner bottle driving error (left rotating) 6. Check the harness for the TD sensor. Replace the harness if it is disconnected, or damaged. 7. Replace the BCU if the SC cannot be repaired even after executing steps 1 to 6. |
| Error code: | SC370-01, SC370-02, SC370-03 |
| Description: | SC370- 01 D TM (ID) sensor calibration error (F) SC370- 02 D TM (ID) sensor calibration error (C) SC370- 03 D TM (ID) sensor calibration error (R) Regular reflection optical output voltage of the Front or Center or Rear TM (ID) sensor: Vsg_reg cannot be adjusted to within target range. Upper limit (SP3-320-013: initial value 4.5V) Lower limit (SP3-320-014: initial value 3.5V) |
| Error code: | SC396-05 |
| Description: | PCU motor (CMY) Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Replace the PCDU |
| Error code: | SC441-00 |
| Description: | PCU: Black / ITB Drive Motor: Lock Motor status is observed at 100ms intervals during motor ON, and the unlock status is detected at least 20 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the motor • Reconnect the connector • Replace the harness • Replace the Imaging IOB. • Check the load on the motor (PCDU, Image transfer unit, Paper transfer unit, Waste toner bottle). • Replace the PCDU, Image transfer unit, Paper transfer unit or Waste toner bottle. |
| Error code: | SC442-00 |
| Description: | ITB Lift Error Even though the ITB lift motor (also Toner supply motor (M)) rotates, the ITB lift sensor failed to detect the specified sensor feeler status within specified time. • Contact/separation operation: If not detected in 2000msec • Home position operation: If not detected in 5000msec Signal detection sampling period: 10msec |
| Causes: | • Image transfer unit not set/faulty setting • Sensor dirt • Sensor defective • Motor defective • Unit load large |
| Remedy: | 1. Reset the image transfer unit properly. 2. Clean the ITB lift sensor 3. Check the harness (disconnected, loose connectors) 4. Replace the ITB lift sensor 5. Replace the image transfer unit 6. Replace the contact/separation drive unit |
| Error code: | SC452-00 |
| Description: | Paper transfer contact motor error Paper transfer contact motor: position sensor cannot detect the sensor filler state within the predetermined time (see below) even if the paper transfer contact motor is rotated. • Contact operation: If not detected in 2000msec • Home position operation: If not detected in 5000msec Signal detection sampling period: 10msec |
| Causes: | • Sensor dirt • Sensor defection • Motor defection • Unit load large |
| Remedy: | • Replace the contact drive unit • Replace the image transfer unit • Check the harness |
| Error code: | SC491-00 |
| Description: | High voltage power source: charge/development: output error SC detection signal (charge/development) is L (abnormal) for 200 ms consecutively during high voltage (charge/development) output. |
| Causes: | H/W error • Output contact setting fault • Controller connector set fault • Ground fault of output high voltage path • Surface/air clearance insufficient (arc discharge) • Controller harness disconnection, short-circuit • PCU setting fault • Control board _IOB error (related signal error) • HVP_CB error Load error • Grounding fault of charging output, short-circuit with other outputs • Surface/air clearance insufficient in charging output path (including distance from other outputs) • Abnormal deterioration of drum, and over current due to pinholes • Drum vs charge roller gap error (PCU error). • Over current due to drum surface condensation • Grounding fault of developing output, short-circuit with other outputs • Surface/air clearance insufficient in developing output path (including distance from other outputs) • Other |
| Remedy: | • Turn the main power OFF/ON. • Reset or replace the harness of high voltage power supply feed path • Reset or replace the harness between IOB-HVP_CB • Replace the PCDU. • Check the operation of the contact mechanism • Replace the HVP_CB • Replace the Imaging IOB. |
| Error code: | SC492-00 |
| Description: | High voltage power source: image transfer/paper transfer: output error SC detection signal (transfer) is L (abnormal) for 200 ms consecutively during high voltage (transfer) output. |
| Causes: | H/W error • Output power connector setting fault • Controller connector setting fault • Output high voltage Harness disconnection • Controller harness disconnection, short-circuit • Transfer unit setting fault • Control board_ IOB error (related signal error) • HVP_TTS error Load error • Increase in paper transfer roller impedance (low temperature environment/impedance rise/impedance rise due to dirt) • Operation fault of paper transfer contact mechanism • Increase in image transfer belt impedance • Opening in load power supply path |
| Remedy: | • Reset or replacement the harness of high voltage power supply feed path • Reset or replace the harness between IOB-HVP_TTS • Reset or replace the transfer unit • Check operation of the contact mechanism • Replace the HVP_TTS • Replace the Imaging IOB. |
| Error code: | SC497-00 |
| Description: | Machine temperature detection thermistor error Temperature sensor output error: Below 0.56V, or above 3.0V |
| Causes: | • Connector disconnection or broken • Sensor (Thermistor) defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Imaging Temperature Sensor (Thermistor) are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Imaging Temperature Sensor (Thermistor). |
| Error code: | SC498-00 |
| Description: | Temperature and humidity sensor error Temperature sensor output error: Below 0.76V, or above 2.90V, or Moisture sensor output error: more than 2.4V |
| Causes: | • Sensor not setting (disconnection or broken) • Sensor defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Temperature and Humidity Sensor are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Temperature and Humidity Sensor. |
| Error code: | SC501-01 |
| Description: | 1st Tray Lift Error (Main Machine) The 1st tray lift motor error detection count reaches 3 times. (Up to 2 times, reset instruction is displayed) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction. • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly |
| Remedy: | • Reload the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC501-02 |
| Description: | 1st Tray Descent Error (Main Frame) The 1st tray descent motor error detection count reaches 5. (Up to 4, reset instruction is displayed.) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-01 |
| Description: | 2nd Tray Lift Error (Main Frame) The 2nd tray lift motor error detection count reaches 3. (Up to 2, reset is displayed.) |
| Causes: | • 2nd tray upper limit sensor connector missing, malfunction, dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-02 |
| Description: | 2nd Tray Descent Error (Main Frame) The detection count of 2nd tray descent motor descent errors reaches a total of 5. (Up to 4, reset is displayed.) |
| Causes: | • The 2nd paper feed tray upper limit sensor connector missing, malfunction, and dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC503-01 |
| Description: | 3rd Tray Lift Error (Paper Feed Unit PB3250) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-02 |
| Description: | 3rd Tray Descent Error (Paper Feed Unit PB3250) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-11 |
| Description: | 3rd Tray Lift Error (Upper tray of Paper Feed Unit PB3240) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the LCIT transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • LCIT control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-12 |
| Description: | 3rd Tray Descent Error (Upper tray of Paper Feed Unit PB3240) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position; the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-31 |
| Description: | 3rd Tray Lift Error (LCIT PB3260) • Upper limit detection error (during descent) During tray initialization (upper limit detection/lower limit not detected), the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. • Upper limit detection error (during ascent) During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the LCIT transmits "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the right tray and the tray lift motor • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Base plate damage/not horizontal • Paper feed roller missing item • Pickup arm damage • Foreign object, such as a paper scrap, is caught inside the right tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-32 |
| Description: | 3rd Tray Descent Error (LCIT PB3260) • Lower limit detection error (during descent) During tray initialization (upper limit not detected/lower eject limit detection), the tray base plate is lowered to check the tray base plate position, and the lower limit sensor is not detected although a predetermined time elapsed. Alternatively, at paper end, the tray base plate is lowered, but the lower limit sensor is not detected although a predetermined time elapsed. • Lower limit error (during ascent) During tray initialization (upper limit eject detection/lower limit detection), the tray base plate is raised to check the tray base plate position, and the lower limit sensor is detected although a predetermined time elapsed. *If an error occurs 3 times consecutively: LCIT transmits "3rd tray lower limit detection error" to the main machine. Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine. |
| Causes: | • Lift motor error/connector missing • Lower limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the right tray and the tray lift motor • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Base plate damage/not horizontal • Foreign object, such as a paper scrap, is caught inside the right tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-33 |
| Description: | 3rd Tray Paper Overload Error (LCIT PB3260) During tray initialization, both the upper limit and lower limit are detected 3 times consecutively. (Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine |
| Causes: | • Paper overload • Paper set incorrectly • Upper limit sensor error/connector missing • Lower limit sensor error/connector missing • Harness broken • LCIT control board defective • Foreign object, such as a paper scrap, is caught inside the right tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-34 |
| Description: | 3rd Tray Paper Position Error (LCIT PB3260) During left/right tray set, or when power is switched ON, or when transfer is complete, "open" is detected 3 times consecutively by end fence open/closed detection. (Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine.) |
| Causes: | • Paper set incorrectly (paper is offset from position for pushing end fence) • Foreign object entry (foreign object is caught in the position for pushing end fence) • End fence open/closed sensor error/connector missing • Harness broken • LCIT control board defective |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-35 |
| Description: | 3rd Tray Transfer Error (LCIT PB3260) • Transfer end detection error At right tray paper end (right tray lower limit detection, left tray paper detection), left tray paper is transferred to the right tray, but the left tray paper sensor is detected although a predetermined time elapsed (paper missing is not detected), for 3 times consecutively. (Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine.) |
| Causes: | • Transfer motor error/connector missing • Left tray paper sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the left tray and the tray transfer motor • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Transfer fence defective • Foreign object, such as a paper scrap, is caught inside the left tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-36 |
| Description: | 3rd Tray Transfer HP Error (LCIT PB3260) • HP detection error (during transfer start) At right tray paper end (right tray lower limit detection, left tray paper detection), left tray paper is transferred to the right tray, but the left tray transfer fence HP sensor is detected although a predetermined time elapsed (HP sensor missing cannot be detected). • HP detection error (during transfer fence HP return) During left tray transfer fence HP not detected (stop after paper transfer, during power supply ON, during left tray set), the left tray transfer fence is moved to HP, but the left tray HP sensor is not detected although a predetermined time elapsed. *If an error occurs 3 times consecutively: LCIT transmits "3rd paper feed tray transfer HP error" to the main machine. (Up to 2 times consecutively, LCIT transmits "tray set incorrectly" to the main machine.) |
| Causes: | • Transport motor error/connector missing • Left tray transfer fence HP sensor error/connector missing • Harness broken • LCIT control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the left tray and the tray transport motor • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Transfer fence defective • Foreign object, such as a paper scrap, is caught inside the left tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC504-21 |
| Description: | 4th Tray Lift Error (Lower tray of Paper Feed Unit PB3240) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, but the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 4 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 4. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC504-22 |
| Description: | 4th Tray Descent Error (Lower tray of Paper Feed Unit PB3240) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, but the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 4 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 4. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC505-41 |
| Description: | Side LCIT Limit Detection Error (LCIT RT3030) • Upper limit detection error (during descent) During tray initialization (upper limit detection/lower limit not detected), the tray base plate is lowered to check the tray base plate position, but the upper limit sensor is detected although a predetermined time elapsed. • Upper limit detection error (during ascent) During tray initialization (upper limit not detected /lower limit detection), the tray base plate is raised to check the tray base plate position, but the upper limit sensor is not detected although a predetermined time elapsed. *If an error occurs for 3 times consecutively: the side LCIT transmits a "5th paper feed tray upper limit detection error" to the main machine. Up to 2 times consecutively, the side LCIT transmits a "tray set incorrectly" to the main machine. |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Base plate damage/not horizontal • Paper feed roller missing item • Pickup arm defective • Foreign object, such as a paper scrap, is caught inside the tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in the side LCIT are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in the side LCIT. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC505-42 |
| Description: | Side LCIT Lower Limit Detection Error (LCIT RT3030) • Lower limit detection error (during descent) During tray initialization (upper limit not detected /lower limit eject detection), the tray base plate is lowered to check the tray base plate position, but the lower limit sensor is not detected although a predetermined time elapsed. Alternatively, at paper end, the tray base plate is lowered, but the lower limit sensor is not detected although a predetermined time elapsed. • Lower limit detection error (during ascent) During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, but the lower limit sensor is detected although a predetermined time elapsed. *If an error occurs for 3 times consecutively: the side LCIT transmits a "5th paper feed tray upper limit detection error" to the main machine. Up to 2 times consecutively, the side LCIT transmits a "tray set incorrectly" to the main machine. |
| Causes: | • Lift motor error/connector missing • Lower limit sensor error/connector missing • Harness broken • Tray control board defective • Paper set incorrectly • Timing belt damage/dropout • Timing pulley damage/dropout • Base plate damage/not horizontal • Foreign object, such as a paper scrap, is caught inside the tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in the side LCIT are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in the side LCIT. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC505-43 |
| Description: | Side LCIT Paper Overload Error (LCIT RT3030) During tray initialization, both the upper limit and lower limit are detected for 3 times consecutively (up to 2 times consecutively, the side LCIT transmits a "tray set incorrectly" to the main machine). |
| Causes: | • Paper overload • Paper set incorrectly • Upper limit sensor error/connector missing • Lower limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught inside the tray |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in the side LCIT are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in the side LCIT. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC508-00 |
| Description: | Bypass Tray Size Detection Error The paper size detected on the bypass tray is different from any of the pattern of automatic size detection. |
| Causes: | • Bypass Length Sensor or Bypass Width Sensor malfunction • Bypass Length Sensor or Bypass Width Sensor harness disconnected |
| Remedy: | 1. Replace the Bypass Length Sensor, or Bypass Width Sensor. 2. Replace the harness for Bypass Length Sensor, or Bypass Width Sensor. |
| Error code: | SC520-01, SC520-02, SC520-03 |
| Description: | SC520- 01 C Registration Motor: Lock SC520- 02 C Paper feed Motor: Lock SC520- 03 C Transport Motor: Lock During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 500msec, the error state of either register was detected at least 5 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Encoder defective |
| Remedy: | • Replace the motor. • Reset the connector. • Replace the harness. • Replace the Paper Transport IOB. |
| Error code: | SC521-01, SC521-02 |
| Description: | SC521- 01 C Duplex Entrance Motor: Lock SC521- 02 C Duplex By-pass Motor: Lock During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 500msec, the error state of either register was detected at least 5 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Encoder defective |
| Remedy: | • Replace the motor. • Reset the connector. • Replace the harness. • Replace the Paper Transport IOB. |
| Error code: | SC522-00 |
| Description: | Paper Exit Motor: Lock During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 500msec, the error state of either register was detected at least 5 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Encoder defective |
| Remedy: | • Replace the motor. • Reset the connector. • Replace the harness. • Replace the Paper Transport IOB. |
| Error code: | SC530-00 |
| Description: | Fusing Exhaust Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the fusing exhaust fan. • Reconnect the connector. • Replace the harness. • Replace the Paper Transport IOB. |
| Error code: | SC531-01, SC531-03 |
| Description: | SC531- 01 D Development Intake Fan/Right Lock SC531- 03 D Drive Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the development intake fan/right for SC531-01, or drive cooling fan for SC531-03. • Reconnect the connector. • Replace the harness. • Replace the Imaging IOB. |
| Error code: | SC533-01, SC533-03, SC533-04 |
| Description: | SC533-01 PSU Exhaust Fan Lock SC533-03 PSU Cooling Fan Lock SC533-04 Controller Box Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the PSU exhaust fan for SC533-01, PSU cooling fan for SC533-04 or controller box cooling fan for SC533-04. • Reconnect the connector. • Replace the harness. • Replace the Paper Transport IOB (for SC533-01, -03). • Replace the Imaging IOB (for SC533-04). |
| Error code: | SC534-01, SC534-02, SC534-03 |
| Description: | SC534- 01 D Main Exhaust Fan Lock SC534- 02 D Toner Supply Cooling Fan Lock SC534- 03 D Ozone Exhaust Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the development intake fan/right for SC534-01, or drive cooling fan for SC534-03. • Reconnect the connector. • Replace the harness. • Replace the Imaging IOB (SC534-01, -02). • Replace the Paper Transport IOB (for SC534-03). |
| Error code: | SC535-00 |
| Description: | Paper Exit Cooling Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the paper exit cooling fan. • Reconnect the connector. • Replace the harness. • Replace the Imaging IOB. |
| Error code: | SC540-00 |
| Description: | Fusing Motor: Lock Motor status is observed at 100 ms intervals during motor ON, and the unlock status is detected at least 20 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Unit torque increased |
| Remedy: | • Replace the fusing motor. • Reconnect the connector. • Replace the harness. • Replace the paper transport IOB. |
| Error code: | SC541-01 |
| Description: | Thermopile (Center) Disconnection Below -50 degrees C (or below CB) is detected for 0.1 sec. continuously. |
| Causes: | • Thermopile disconnection • Connector disconnected • Harnesses between the drawer and the PCBs on machine are disconnected. • BCU board is broken. |
| Remedy: | 1. Reconnect the connector between the fusing unit and BCU. 2. Replace the thermopile (Center). 3. Replace the harness between the fusing unit and BCU. 4. Replace the BCU. |
| Error code: | SC541-02 |
| Description: | Non-contact Thermistor (Center) Disconnection Above 3F6 is detected for 1 sec. continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation). Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC541-03 |
| Description: | Non-contact Thermistor (Center) short-circuit AD value: Below 8 is detected for 1 sec. continuously. Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor short-circuit • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC542-02 ... SC542-06 |
| Description: | SC542- 02 A Thermopile (Center) does not reload 65 degrees C not reached after fusing lamp 1 ON for 10 sec. SC542- 03 A Thermopile (Center) does not reload Heating central reload permission temperature not reached after fusing lamp 1 ON for 35 sec. SC542- 05 D Thermopile (Center) does not reload (Low Power) 65 degrees C not reached after fusing lamp 1 ON for 10 sec. SC542- 06 D Thermopile (Center) does not reload (Low Power) Heating central reload permission temperature not reached after fusing lamp 1 ON for 35 sec. |
| Causes: | • Outside input voltage guarantee • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection inside the main machine • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Remove the jammed paper between the thermopile and fusing unit. 3. Clean or replace the thermopile (center). 4. Replace the fusing sleeve thermostat 5. Replace the fusing sleeve belt unit. 6. Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC543-00 |
| Description: | Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec. continuously. Detection period 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (center). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-01 |
| Description: | Thermopile (Center) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Pressure roller HP sensor disconnected • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the thermopile (center). 8. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 9. Replace the BCU. 10. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-02 |
| Description: | Non-contact Thermistor (Center) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Remove the jammed paper between the thermopile and fusing unit. 6. Clean or replace the thermopile (center). 7. Replace the fusing unit. 8. Inspect the pressure roller HP sensor with SP5-803-047. 9. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 10. Replace the BCU. 11. Replace the PSU (AC controller board). |
| Error code: | SC545-01, SC545-05 |
| Description: | SC545- 01 A Fusing Central Lamp Continuously Heat SC545- 05 D Fusing Central Lamp Continuously Heat (Low Power) After waiting for full power for more than 5 sec. continuously. • Definition of fusing lamp full power Continuously heating rate set point (maximum heating rate) • Measurement start point After reload (after fusing lamp extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a fusing lamp heat-up request is issued. • Measurement stop condition Rotation started due to a print signal during measurement or other. • Maximum heat-up Duty (SP interlinked value) 0% is excluded. |
| Causes: | • Outside input voltage guarantee • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Remove the jammed paper between the thermopile and fusing unit. 3. Clean or replace the thermopile (center). 4. Replace the fusing sleeve thermostat. 5. Replace the fusing sleeve belt unit. 6. Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC547-01 |
| Description: | Zero cross error (relay-contact soldering) Zero-cross signal is detected while the fusing relay is OFF. |
| Causes: | • Fusing relay defective (contact soldering) • Fusing relay drive circuit error |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. |
| Error code: | SC547-02 |
| Description: | Zero cross error (relay contact error) Zero-cross signal is not detected while the fusing relay is ON. |
| Causes: | • Fusing relay damage (contact open) • Fusing relay drive circuit error • PSU fuse (24VS) blowout |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. 4. Replace the harness between PSU (AC Controller Board) and Paper Transport IOB. |
| Error code: | SC547-03 |
| Description: | Zero cross error (low-frequency error) Mains power supply frequency is determined to be 44 Hz or lower. |
| Causes: | Frequency instability of mains power supply |
| Remedy: | 1. Check that the mains power supply frequency is higher than 44 Hz. If it is equal to or lower than 44 Hz, the mains power supply infrastructure may have defects to be dealt with. 2. Replace the PSU (AC Controller Board). |
| Error code: | SC549-02 ... SC549-05 |
| Description: | SC549- 02 D Fusing Shield Operation Error In normal fusing shield operation, the fusing shield motor does not stop even if 2 sec. elapsed from rotation start. SC549- 03 D Fusing Shield Operation Error In normal fusing shield operation, the fusing shield motor does not stop even if 2 sec. elapsed from rotation start. SC549- 04 D Fusing Shield Operation Error During HP detection operation, the shield sensors detect "High" for 2 sec. continuously. SC549- 05 C Fusing Shield Operation Error When the fusing shield motor has stopped, if the feeler is at "High", it is reported by an SC code. However, this excludes cases whereby the fusing shield plate is HP or the pulse at the stop position is less than 100. |
| Causes: | • Fusing shield position sensor unfastened • Fusing shield position sensor disconnected • Fusing shield drive motor disconnected • Fusing unit defective |
| Remedy: | Inspect the fusing shield position sensor with SP5-803-097. If there is no response from the sensor, perform steps 1 and 2. 1. Reattach the fusing shield position sensor. 2. Check the connection of the fusing shield position sensor. 3. Check the connection of the fusing shield driver motor. 4. Replace the fusing unit. |
| Error code: | SC551-01 |
| Description: | Thermopile (Edge) Disconnection Below -50 degrees C (or below CB) is detected for 0.1sec. continuously. |
| Causes: | • Thermopile disconnection • Connector disconnected • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (main machine side, BCU side). 2. Replace the thermopile (edge). 3. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 4. Replace the BCU. |
| Error code: | SC551-02 |
| Description: | Non-contact Thermistor (Edge) Disconnection Above 3F6B is detected for 1 sec. continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation). Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC551-03 |
| Description: | Non-contact Thermistor (Edge) Short-circuit AD value: Below 8 is detected for 1 sec. continuously. Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective |
| Remedy: | 1. Reconnect the connectors (between the fusing unit and the BCU). 2. Replace the non-contact thermistor with the harness. 3. Replace the fusing unit. 4. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 5. Replace the BCU. |
| Error code: | SC552-02 ... SC552-06 |
| Description: | SC552- 02 A Thermopile (Edge) Does Not Reload 65 degrees C not reached after fusing lamp 1 ON for 14 sec. SC552- 03 A Thermopile (Edge) Does Not Reload Heating edge reload permission temperature not reached after fusing lamp 1 ON for 28 sec.. SC552- 05 D Thermopile (Edge) Does Not Reload (Low Power) 65 degrees C not reached after fusing lamp 1 ON for 14 sec. SC552- 06 D Thermopile (Edge) Does Not Reload (Low Power) Heating edge reload permission temperature not reached after fusing lamp 1 ON for 28 sec. |
| Causes: | • Outside input voltage guarantee • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection inside the main machine • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Remove the jammed paper between the thermopile and fusing unit. 3. Clean or replace the thermopile (edge). 4. Replace the fusing sleeve thermostat 5. Replace the fusing sleeve belt unit. 6. Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC553-00 |
| Description: | Thermopile (Edge) High Temperature Detection (software) 240 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (edge). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC554-01 |
| Description: | Thermopile (Edge) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Pressure roller HP sensor disconnected • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the thermopile (edge). 8. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 9. Replace the BCU. 10. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC554-02 |
| Description: | Non-contact Thermistor (Edge) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Remove the jammed paper between the thermopile and fusing unit. 6. Clean or replace the thermopile (edge). 7. Replace the fusing unit. 8. Inspect the pressure roller HP sensor with SP5-803-047. 9. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 10. Replace the BCU. 11. Replace the PSU (AC controller board). |
| Error code: | SC555-01 |
| Description: | Fusing Edge Lamp Continuously Heat After waiting for full power for more than the specified time (sec.) continuously. • Definition of fusing lamp full power Continuously heating rate set point (maximum heating rate) • Measurement start point After reload (after fusing lamp extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a fusing lamp heat-up request is issued. • Measurement stop condition Rotation started due to a print signal during measurement or other • Maximum heat-up Duty (SP interlinked value) 0% is excluded |
| Causes: | • Thermistor deformation/float • Lamp disconnection • After excess temperature rise prevention unit operation |
| Remedy: | 1. Remove the jammed paper, or slip of paper in Fusing Unit. 2. Check the power supply voltage and reconnect the cable to the outlet 3. Replace the Thermostat (Center, Edge). 4. Replace the Fusing lamp. 5. Replace the Thermopile (Center, Edge). 6. Replace the BCU, or PSU (AC Controller Board). |
| Error code: | SC555-05 |
| Description: | Fusing Edge Lamp Continuously Heat (Low Power) |
| Causes: | • Thermistor deformation/float • Lamp disconnection • After excess temperature rise prevention unit operation |
| Remedy: | 1. Remove the jammed paper, or slip of paper in Fusing Unit. 2. Check the power supply voltage and reconnect the cable to the outlet 3. Replace the Thermostat (Center, Edge). 4. Replace the Fusing lamp. 5. Replace the Thermopile (Center, Edge). 6. Replace the BCU, or PSU (AC Controller Board). |
| Error code: | SC557-00 |
| Description: | Zero Cross Frequency Exceeded In the event of an error |
| Causes: | Frequency instability of mains power supply /Noise |
| Error code: | SC558-01 |
| Description: | Low Input Voltage Input voltage below the specification is detected on the mains power supply |
| Causes: | Low input of mains power supply |
| Error code: | SC559-00 |
| Description: | Fusing Jam Detected for 3 Times Consecutively Fusing jam (does not reach fusing exit sensor) is detected for 3 times consecutively. • Detection conditions Displays the SC559-00 at the time of integrating the counter each time fusing jam occurs, became fusing jam counter value = 3. The counter value is retained without fusing jam also reset by OFF/ON the power supply. • Control ON/OFF And enables ON / OFF is this SC, the default is set to OFF, then ON at the time of customer requirements. SP1-142-001 0: OFF (default), 1: ON (Set at the time of customer requirements) • Counter reset condition occurs fusing jam 1. Normal paper exit has been done during this continuous fusing jam, fusing jam counter is reset. 2. When "1" is changed to "0" SP1-142-001, to reset the (SP9-912-001) fusing jam counter. 3. When after displaying SC559, SC release is made, reset the (SP9912-001) fusing jam counter. |
| Causes: | • Stripper plate not mounted properly • Gear abrasion • Fusing motor failure |
| Remedy: | 1. Inspect or replace the stripper plate. 2. Replace the gears inside the main machine or fusing unit. 3. Replace the fusing motor. 4. Replace the fusing unit. |
| Error code: | SC561-01, SC561-05 |
| Description: | SC561- 01 A Pressure Roller Thermistor (Center) Disconnection SC561- D Pressure Roller Thermistor (Center) Disconnection (Low Power) Below 0 degree C is detected for 20 sec. continuously. Detection period: 100 ms, detection frequency: 10 times or more. |
| Causes: | • Non-contact thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective • Fusing lamp defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. (-05 only) 2. Reconnect the connectors (between the fusing unit and the BCU). 3. Replace the thermistor. 4. Replace the fusing unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).. 6. Replace the BCU. 7. Replace the fusing sleeve belt unit. 8. Replace the PSU (AC controller board). |
| Error code: | SC562-02, SC562-05 |
| Description: | SC562- 02 A Pressure Roller Thermistor (Center) Does Not Reload Does not reach 40 degree C after fusing lamp 1ON for 12 sec. SC562- 05 D Pressure Roller Thermistor (Center) Does Not Reload (Low Power) |
| Causes: | • Outside input voltage guarantee • Thermistor dirt • Thermistor deformed or not installed (or mounted) properly • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection inside the main machine • Thermopile defective • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Clean or replace the thermistor. 3. Replace the fusing sleeve thermostat. 4. Replace the fusing sleeve belt unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the thermopile (center). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC563-00 |
| Description: | Pressure Roller Thermistor (Center) High Temperature Detection (software) Above 230 degrees C detected for 1sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the center thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the center thermopile and fusing unit. 5. Clean or replace the thermopile (center). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC564-00 |
| Description: | Pressure Roller Thermistor (Center) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the center thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the center thermopile and fusing unit. 5. Clean or replace the thermopile (center). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC569-00 |
| Description: | Paper Exit/ Pressure Release Motor Error Detection Retry operation fails 3 times consecutively. |
| Causes: | • Pressure roller HP sensor disconnected • Pressure release encoder deformed • Fusing unit defective • Paper exit/ pressure release motor disconnected |
| Remedy: | Inspect the pressure roller HP sensor with SP5-803-047. If there is no response from the sensor, perform steps 1 and 2. 1. Check the connection of the pressure roller HP sensor. 2. Inspect the pressure roller HP sensor. 3. Inspect the pressure release encoder. 4. Replace the fusing unit. 5. Check the connectors of the paper exit/ pressure release motor. |
| Error code: | SC571-01, SC571-05 |
| Description: | SC571- 01 A Pressure Roller Thermistor (Edge) Disconnection SC571- 05 D Pressure Roller Thermistor (Edge) Disconnection (Low Power) Below 0 degree C detected for 40 sec. continuously. Detection period: 100 ms, detection counts: 10 times or more. |
| Causes: | • Thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective • Fusing lamp defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. (-05 only) 2. Reconnect the connectors (between the fusing unit and the BCU). 3. Replace the thermistor. 4. Replace the fusing unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the BCU. 7. Replace the fusing sleeve belt unit. 8. Replace the PSU (AC controller board). |
| Error code: | SC572-04, SC572-05 |
| Description: | SC572- 04 A Pressure Roller Thermistor (Edge) Does Not Reload SC572- 05 D Pressure Roller Thermistor (Edge) Does Not Reload ( Low Power) After starting continuous job with paper width of 257mm or more, does not reach 0 degrees C after 100 sec. |
| Causes: | • Outside input voltage guarantee • Thermistor dirt • Thermistor deformed or not installed (or mounted) properly • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection inside the main machine • Thermopile defective • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Clean or replace the thermistor. 3. Replace the fusing sleeve thermostat. 4. Replace the fusing sleeve belt unit. 5. Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the thermopile (edge). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC573-00 |
| Description: | Pressure Roller Thermistor (Edge) High Temperature Detection (software) Above 230 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC574-00 |
| Description: | Pressure Roller Thermistor (edge) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connector. 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC581-01, SC581-05 |
| Description: | SC581- 01 A Pressure Roller Thermistor (Full-Bleed Edge) Thermistor Disconnection SC581- 05 D Pressure Roller Thermistor (Full-Bleed Edge) Disconnection (Low Power) Below 0 degree C detected for 40 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Thermistor disconnection • Connector disconnected • Harness disconnection in the fusing unit • Harness disconnection inside the main machine • BCU defective • Fusing lamp defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. (-05 only) 2. Reconnect the connectors (between the fusing unit and the BCU). 3. Replace the thermistor. 4. Replace the fusing unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the BCU. 7. Replace the fusing sleeve belt unit. 8. Replace the PSU (AC controller board). |
| Error code: | SC582-04, SC582-05 |
| Description: | SC582- 04 A Pressure Roller Thermistor (Full-Bleed Edge) Does Not Reload SC582- 05 D Pressure Roller Thermistor (Full-Bleed Edge) Does Not Reload (Low Power) After starting continuous job with paper width of 257mm or more, does not reach 40 degrees C after 100 sec. |
| Causes: | • Outside input voltage guarantee • Thermistor dirt • Thermistor deformed or not installed (or mounted) properly • After excessive temperature rise prevention unit operation • Fusing lamp disconnection • Harness disconnection inside the main machine • Thermopile defective • BCU defective • AC controller board defective |
| Remedy: | 1. Check the power supply voltage and reconnect the cable to the outlet. 2. Clean or replace the thermistor. 3. Replace the fusing sleeve thermostat. 4. Replace the fusing sleeve belt unit. 5. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 6. Replace the thermopile (edge). 7. Replace the BCU. 8. Replace the PSU (AC controller board). |
| Error code: | SC583-00 |
| Description: | Pressure Roller Thermistor (Full-Bleed Edge) High Temperature Detection (software) Above 230 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC584-00 |
| Description: | Pressure Roller Thermistor (Full-Bleed Edge) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC620-01 |
| Description: | ADF Communication error 1 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (disconnection detection) |
| Causes: | • ADF connection error • ADF defection • IPU board defection • Noise contamination |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the machine and ADF firmware version. • Proceed to Step 3 if there is no new firmware released. • Run the firmware update when there is a new firmware released. 3. Check the harness. Replace the harness if it is disconnected, or damaged. 4. Replace the IPU. 5. Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board. |
| Error code: | SC620-02 |
| Description: | ADF Communication error 2 (DF3090 (D779)/ DF3100 (D3B0)) After ADF connection was recognized on startup, an error is detected. (Retry out due to communication error) |
| Causes: | • ADF connection error • ADF defection • IPU board defection • Noise contamination |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the machine and ADF firmware version. • Proceed to Step 3 if there is no new firmware released. • Run the firmware update when there is a new firmware released. 3. Check the harness. Replace the harness if it is disconnected, or damaged. 4. Replace the IPU. 5. Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board. |
| Error code: | SC620-03 |
| Description: | ADF Communication Error The CIS initialization completion command is not received after waiting for the prescribed time. |
| Causes: | • ADF connection fault • ADF defective • BICU defective • Electrical noise on the line |
| Remedy: | • Check ADF cable connection. • Replace the ADF. • Replace the BICU. |
| Error code: | SC621-00 |
| Description: | Finisher/mail box communication error Detected an error when connecting the communication line. Received a communication error notification from the URAT. |
| Causes: | • Finisher control board defective. • BICU or IOB defective • Connection fault between finisher and main machine. |
| Remedy: | • Reconnect the Finisher/mail box interface cable. • Replace the BICU or replace the finisher/mail box • Turn the main power off/on. |
| Error code: | SC622-01, SC622-11, SC622-31 |
| Description: | SC622-01 Paper bank 1 communication error for Paper Feed Unit PB3150 (D694) SC622-11 Paper bank 1 communication error for Paper Feed Unit PB3160 (D693) SC622-31 Paper bank 1 communication error for LCIT PB3170/PB3230 (D695) • Detected an error when connecting the communication line. • Received a communication error notification from the URAT. |
| Causes: | • Paper bank control board defective • BCU defective • IOB defective • Paper bank-main machine connection error |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in tray 1, 2, and optional paper tray are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in tray 1, 2, and optional paper tray. Replace the harness if it is disconnected, or damaged. 3. Check if there are any signs of a short circuit on the Bank Main Board. If there are any defects, replace the board. |
| Error code: | SC623-00 |
| Description: | Paper tray 2 communication error During superposition of 1-tray PFU - 2-tray PFU, 2-tray PFU - side LCIT, and LCIT - side LCIT. 1. When the upper tray side recognizes the lower tray, the break of the lower tray is not canceled within the specified time (ms.). 2. After the upper tray side recognizes the lower tray, there is no ACK within the specified time (ms.) after transmission of a data frame to the lower tray, and a timeout error occurs for 3 times consecutively even if retransmission is performed |
| Causes: | • Tray control board error • Connector disconnected |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in the Paper Feed Unit PB3160 or LCIT PB3170/PB3230 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harnesses in the Paper Feed Unit PB3160 or LCIT PB3170/PB3230. Replace any harness that is damaged. 3. Check if there are any signs of a short circuit on Paper Transport IOB, or side LCIT. If there are any defects, replace the board. |
| Error code: | SC632-00 |
| Description: | Counter device error 1 After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Turn the main power off/on. • Check the serial communication line. |
| Error code: | SC633-00 |
| Description: | Counter device error 2 After communication was established, the controller received the brake signal from the accounting device. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Turn the main power off/on. • Check the serial communication line. |
| Error code: | SC634-00 |
| Description: | Counter device error 3 A backup RAM error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | SC635-00 |
| Description: | Counter device error 4 A backup battery error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | SC636-01 |
| Description: | IC Card Error (Expanded authentication module error) Issued when expanded authentication management is set to "ON" but either of the following occur. • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. • There is no DESS module in the machine. |
| Causes: | • There is no DESS module in the machine (models on which the function is optional). • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. |
| Remedy: | • Set a working SD card/expanded authentication module file. • Install the DESS module. • In the SSP mode set SP5-401-160 to "0". • In the SSP mode, set SP5-401-161 to "0". • Replace the NVRAM. |
| Error code: | SC636-02 |
| Description: | IC Card Error (Version error) The version of the expanded authentication module is not correct. |
| Causes: | Incorrect module version |
| Remedy: | Install the correct file of the expanded authentication module. |
| Error code: | SC637-01 |
| Description: | Tracking Information Notification Error (Tracking application error) Tracking information was lost. |
| Causes: | • Tracking SDK application error • Internal notification error |
| Remedy: | Turn the main power off/on. |
| Error code: | SC637-02 |
| Description: | Tracking Information Notification Error (Management server error) Tracking information was lost. |
| Causes: | Communication with tracking management server failed. • Network error • tracking management server error • Tracking SDK application error |
| Remedy: | Turn the main power off/on. |
| Error code: | SC641-00 |
| Description: | Communication error between BCU and Controller board. Controller board does not respond after BCU tries to communicate three times. |
| Causes: | • Controller board software error • Connect error between BCU and Controller board • Engine board software error |
| Remedy: | • Check connections between Controller board and BCU. • Turn the main switch off and on. |
| Error code: | SC650-01 |
| Description: | Remote Service Modem Communication Error (Dialup authentication failure) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Dialup authentication failure |
| Remedy: | Check the following SPs. • SP5-816-156 • SP5-816-157 |
| Error code: | SC650-04 |
| Description: | Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Dialup failing because of incorrect modem configuration |
| Remedy: | Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug. |
| Error code: | SC650-05 |
| Description: | Remote Service Modem Communication Error (insufficient current or connection error) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Insufficient current or connection error |
| Remedy: | The line is not supported and nothing can be done. |
| Error code: | SC650-13 |
| Description: | Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation)) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | RC Gate Type M was installed but modem is not present (detected during operation) |
| Remedy: | • If a modem board is not installed, install it. • Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171) are correct. • If the problem is not solved, replace the modem. |
| Error code: | SC650-14 |
| Description: | Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly |
| Remedy: | • If a modem board is attached, remove it. • Check if wired/wireless LAN works. |
| Error code: | SC651-01 |
| Description: | Illegal Remote Service Dial-up (Chat program parameter error) An unexpected error occurred when RC Gate Type M dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | SC651-02 |
| Description: | Illegal Remote Service Dial-up (Chat program execution error) An unexpected error occurred when RC Gate dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | SC652-00 |
| Description: | Remote service ID2 mismatching There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM. |
| Causes: | • Used controller board installed • Used NVRAM installed (such action is not allowed.) |
| Remedy: | • If this occurs during RC Gate installation: Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. • If this occurs after RC Gate installation: Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. |
| Error code: | SC653-00 |
| Description: | Incorrect remote service ID2 |
| Causes: | ID2 stored in the NVRAM has either of the following problems. • Number of characters is not 17. • Includes a character that cannot be printed. • All spaces • NULL |
| Remedy: | Replace the NVRAM. Clear the RC Gate install status, write the common certificate, and then begin installation again |
| Error code: | SC663 |
| Description: | SC663- 01 D Reset Detection: Imaging IOB: Software hang-up occurs SC663- 02 D Reset Detection: Imaging IOB: Power ON reset occurs SC663- 03 D Reset Detection: Imaging IOB: Software reset occurs SC663- 11 D Reset Detection: Paper Transport IOB: Software hang-up occurs SC663- 12 D Reset Detection: Paper Transport IOB: Power ON reset occurs SC663- 13 D Reset Detection: Paper Transport IOB: Software reset occurs SC is displayed when unexpected reset from Imaging IOB/Paper Transport IOB is detected while standby/operation. |
| Causes: | • Unexpected noise from inside the machine gets into Paper Transport IOB. • Parts defect and implementation defect of Imaging IOB/ Paper Transport IOB. • Software ran reset to ASIC when there was a bug in the software or unexpected signal was input (-03/-13 only). |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB (-01 to -03) 3. Replace the Imaging IOB (-11 to -13) |
| Error code: | SC664 |
| Description: | SC664- 01 D VODKA1 (Paper Transport Vodka) access permission error to VODKA SRAM SC664- 02 D VODKA1 (Paper Transport Vodka) write error to VODKA SRAM SC664- 03 D VODKA1 (Paper Transport Vodka) VODKA program launch error SC664- 11 D VODKA2 (Imaging Vodka) access permission error to VODKA SRAM SC664- 12 D VODKA2 (Imaging Vodka) write error to VODKA SRAM SC664- 13 D VODKA2 (Imaging Vodka) VODKA program launch error |
| Causes: | The machine detects the communication error between VODKA and SRAM when starting up, or recovery from energy saver mode. The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.): • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | -01 to 03 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB. 3. Replace the BCU. 4. Replace the Imaging IOB. -11 to 13 1. Turn the main power OFF/ON. 2. Replace the Imaging IOB. 3. Replace the BCU. |
| Error code: | SC665-01 |
| Description: | Connection Error (BCU - IPU) The machine detects the communication error between BCU and IPU (No FFC connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Reconnect the FFC between BCU and IPU. 2. Replace the FFC between BCU and IPU. 3. Replace the BCU. 4. Replace the IPU. |
| Error code: | SC665-02 |
| Description: | Connection Error (BCU – Imaging IOB) The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Reconnect the FFC between BCU and Imaging IOB. 2. Replace the FFC between BCU and Imaging IOB. 3. Replace the BCU. 4. Replace the Imaging IOB. |
| Error code: | SC665-03 |
| Description: | Connection Error (Paper Transport IOB – Imaging IOB) The machine detects the communication error between Imaging IOB and Paper Transport IOB (No connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • Paper Transport IOB. • Imaging IOB. |
| Remedy: | 1. Reconnect the FFC between Paper Transport IOB and Imaging IOB. 2. Replace the FFC between Paper Transport IOB and Imaging IOB. 3. Replace the Imaging IOB. 4. Replace the Paper Transport IOB. |
| Error code: | SC665-04 |
| Description: | IOB does not start up The IOB does not start up when starting up, or recovery from energy saver mode. |
| Causes: | • Connector disconnected • Harness disconnected • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.) • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Replace the Paper Transport IOB. |
| Error code: | SC665-05 |
| Description: | Master Device Communication Error The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU • Imaging IOB • Paper Transport IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Replace the Paper Transport IOB. |
| Error code: | SC665-06 |
| Description: | IPU and IOB signal Communication Error The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU • Imaging IOB • Paper Transport IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the IPU. 6. Replace the Imaging IOB. 7. Replace the Paper Transport IOB. |
| Error code: | SC665-07 |
| Description: | IPU signal Communication Error The machine detects the communication error between CPU and Slave device when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the IPU. |
| Error code: | SC665-08 |
| Description: | IOB signal Communication Error The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB • Paper Transport IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Replace the Paper Transport IOB. |
| Error code: | SC665-11 |
| Description: | Vodka1 Communication Error The machine detects the communication error between CPU and Vodka1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the FFC between Imaging IOB and Paper Transport IOB. 3. Replace the harness between Imaging IOB and Paper Transport IOB. 4. Replace the Imaging IOB. 5. Replace the Paper Transport IOB. 6. Reconnect the FFC between BCU and Imaging IOB. 7. Replace the FFC between BCU and Imaging IOB 8. Replace the BCU. |
| Error code: | SC665-12 |
| Description: | Vodka2 Communication Error The machine detects the communication error between CPU and Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the FFC between BCU and Imaging IOB. 3. Replace the FFC between BCU and Imaging IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Pull out all the toner bottles one by one and check if the SC reoccurs or not. If the SC message disappears, replace the defective toner bottle. |
| Error code: | SC665-41 |
| Description: | Macaron1 Communication Error The machine detects the communication error between CPU and Macaron1 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the IPU. 3. Reconnect the FFC between BCU and IPU. 4. Replace the FFC between BCU and IPU. 5. Replace the BCU. |
| Error code: | SC665-42 |
| Description: | Macaron2 Communication Error The machine detects the communication error between CPU and Macaron2 when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the IPU. 3. Reconnect the FFC between BCU and IPU. 4. Replace the FFC between BCU and IPU. 5. Replace the BCU. |
| Error code: | SC667-01 |
| Description: | Master Device Mode Setting Error The machine detects the CPU mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BCU. |
| Error code: | SC667-10 |
| Description: | Slave1 Device Mode Setting Error The machine detects the Slave1 mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB. 3. Reconnect the FFC between Imaging IOB and Paper Transport IOB. 4. Replace the harness between Imaging IOB and Paper Transport IOB. 5. Replace the Imaging IOB. 6. Reconnect the harness between BCU and Imaging IOB. 7. Replace the harness between BCU and Imaging IOB. 8. Replace the BCU. |
| Error code: | SC667-11 |
| Description: | Slave2 Device Mode Setting Error The machine detects the Slave2 mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Imaging IOB. 3. Reconnect the harness between BCU and Imaging IOB. 4. Replace the harness between BCU and Imaging IOB. 5. Replace the BCU. |
| Error code: | SC667-40 |
| Description: | Macaron1 Mode Setting Error The machine detects the Macaron1 mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the IPU. 3. Reconnect the harness between BCU and IPU. 4. Replace the harness between BCU and IPU. 5. Replace the BCU. |
| Error code: | SC667-41 |
| Description: | Macaron2 Mode Setting Error The machine detects the Macaron2 mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the IPU. 3. Reconnect the harness between BCU and IPU. 4. Replace the harness between BCU and IPU. 5. Replace the BCU. |
| Error code: | SC668-01 |
| Description: | Vodka1 Version Setting Error The machine detects the version settings error in Vodka1 when starting up, or recovery from energy saver mode |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB. 3. Replace the BCU. |
| Error code: | SC668-02 |
| Description: | Vodka2 Version Setting Error The machine detects the version settings error in Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Imaging IOB. 3. Replace the BCU. |
| Error code: | SC668-03 |
| Description: | Vodka1,2 Version Setting Error The machine detects the version settings error in both Vodka 1 and Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BCU. 3. Replace the Imaging IOB. 4. Replace the Paper Transport IOB. |
| Error code: | SC669 |
| Description: | EEPROM Communication Error The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error. (*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1) |
| Causes: | • Electrical noise • EEPROM not connected fully • EEPROM not installed • EEPROM damaged • BCU damaged |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the EEPROM. 3. Replace the EEPROM. 4. Replace the BCU. |
| Error code: | SC670-01 |
| Description: | • /ENGRDY signal was not asserted when the machine was turned on. • PCI I/F is not linked up when the machine returns from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • EC/PC/SC response was not received within specified time from power on. • Writing to Rapi driver failed (the other party not found through PCI). • Connection defect between controller board and IPU. • IPU is down / unstable • BCU is down / unstable |
| Causes: | Engine board does not start up. |
| Error code: | SC670-02 |
| Description: | Engine start up error when the machine is in operation • CPU reset by software • CPU reset by anomaly CPU • CPU reset by hardware defect / noise • Hardware defect |
| Causes: | Engine board reset unexpectedly. |
| Error code: | SC670-03 |
| Description: | IPU start up error when the machine boots up VDET_EPCI signal was not asserted when the machine was turned on. |
| Causes: | • IPU, PSU, and/or CTL defective • Incorrect connection between CTL and IPU. • Harness of IPU disconnected |
| Error code: | SC670-04 |
| Description: | Communication error between the engine and controller Communication could not linked up. |
| Causes: | • IPU and/or CTL defective • Incorrect connection between CTL and IPU. |
| Error code: | SC672-10 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-11 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-12 |
| Description: | Controller start up error Communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-13 |
| Description: | Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672- 10, SC672-11, and SC672-12. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-99 |
| Description: | Controller start up error The operation panel software ended abnormally. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC673-10 |
| Description: | Operation panel Flair communication error (Smart Operation Panel) This SC is issued only for the machine that has the Smart Operation Panel installed. • Communication between Smart Operation Panel and main machine (this is called "Flair communication") is not sent to Smart Operation Panel. • SP setting (SP5-748-201) for Smart Operation Panel is not activated. |
| Causes: | The CATS module (controller) did not see the response to notification of monitoring service module (operation panel). |
| Remedy: | • Turn the main power OFF/ON. • Set SP5-748-201 (OpePanel Setting: Cheetah Panel Connect Setting) to "1: Connect" if the value is "0: Not connect". |
| Error code: | SC681 |
| Description: | Toner bottle: ID Chip Communication error When error notification was received during communication with the tag and operation is not resumed after N*1 retries. *1 See the detailed table below. |
| Causes: | • Corrupted ID data • Disconnected ID chip • No ID chip • Noise |
| Remedy: | Turn the main power off, and then do the following. 1. Clean ID chip connections inside the toner bottle, and check if any of the ID Chip Contact Board connector pins have snapped. If there are any snapped pins, do step 5. 2. Replace the toner bottle. 3. Reconnect the connectors between Imaging IOB and ID chip contact board. 4. Reconnect the FFC between Imaging IOB and BCU. 5. Replace the ID chip contact board. 6. Reconnect the harness between Imaging IOB and ID chip contact board. 7. Replace the FFC between Imaging IOB and BCU. 8. Replace the Imaging IOB. 9. Replace the BCU. |
| Error code: | SC682 |
| Description: | TD sensor communication error TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error. |
| Causes: | • Corrupted ID data • Disconnected ID chip • No ID chip • Noise |
| Remedy: | Turn the main power off, and then do the following. 1. Reconnect the connectors between Imaging IOB and TD sensor. 2. Reconnect the FFC between Imaging IOB and BCU. 3. Replace the PCDU. 4. Reconnect the harness between Imaging IOB and TD sensor. 5. Replace the FFC between Imaging IOB and BCU. 6. Replace the Imaging IOB. 7. Replace the BCU. • If the last digit of the SC’s branch number (-**) is: 1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y |
| Error code: | SC687-00 |
| Description: | PER Not Received Error Unable to receive the PER command from the controller. |
| Causes: | Communication error |
| Remedy: | Replace the BCU. |
| Error code: | SC700 |
| Description: | SPDF DF3100 (D3B0) Error SC700-01 ADF bottom plate lift motor error SC700-02 ADF pick-up roller lift motor SC700-04 ADF feed motor error SC700-05 ADF entrance motor error SC700-06 ADF transport motor error SC700-07 ADF scanning motor error SC700-09 ADF exit motor error -01 Even if the base plate motor is rotated in the base plate ascent direction, the base plate paper feed correct position sensor does not detect. Even if the base plate motor is rotated in the base plate descent direction, the base plate home position sensor does not detect. -02 Even if the pickup arm motor is rotated, the pickup arm home position sensor does not detect. -04, 05, 06, 07, 09 When an error notification signal is detected during the motor drive period. |
| Causes: | -01 • Base plate paper feed correct position sensor error (output error) • Base plate home position sensor error (output error) • Base plate motor error (does not rotate) • Controller error -02 • Pick-up home position sensor error (output error) • Pick-up motor error (does not rotate) • Controller error -04, 05, 06, 07, 09 • Motor defective • Connector disconnected • Harness broken • Overload |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. The target parts that need to be checked are as follows; • -01: all motors, and Pick-up Roller HP Sensor • -02: all motors, and Bottom Plate Lift Sensor, Bottom Plate HP Sensor • -03, 04, 05, 06, 07, 09: all parts in ADF. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC701 |
| Description: | Original pick-up operation error. Even though the pick-up motor is rotating clock-wise, the pick-up roller home position sensor cannot detect the position of the pickup roller. |
| Causes: | Even though the pickup motor is rotating clock-wise, the pickup roller home position sensor cannot detect the position of the pickup roller. |
| Remedy: | • Pick-up roller HP sensor harness loose, disconnected, defective • Pick-up roller HP sensor defective • Pick-up motor harness loose, disconnected, defective • Pick-up motor defective • ARDF control board defective |
| Error code: | SC702-01 |
| Description: | ARDF DF3090 (D779) Error Protection Device Intercept Error When original source 5V power supply is ON, protection device intercept of 24V power supply system is detected |
| Causes: | Any of feed motor, transport motor, reverse solenoid, paper feed solenoid, paper feed clutch and FAN motor defective, a harness shortcircuit occurs, and the protection device of the 24V power supply system intercepts. |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts that need to be checked are all motors, all solenoids, and all clutches. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC702-02 |
| Description: | ARDF DF3090 (D779) Error Protection Device Intercept Error 2 When original source 5V power supply is ON, protection device intercept of 24V OUT power supply system is detected. |
| Causes: | Solenoid defective or harness short-circuit occurs in 24VOUT power supply system. |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts that need to be checked are all motors, all solenoids, and all clutches. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC702-03 |
| Description: | ARDF DF3090 (D779) Error Protection Device Intercept Error 3 When original source 5V power supply is ON, protection device intercept of 5VE power supply system is detected. |
| Causes: | Sensor defective or a harness short-circuit occur in 5VE power supply system. |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if the connector for Original Set Sensor is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for Original Set Sensor. Replace the harness if it is disconnected, or damaged. 3. Check if the Original Set Sensor turns OFF/ON (INPUT Check). Replace the part if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC702-04 |
| Description: | Protection device break error 4 (SPDF) The protection device of PSU2 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF pick-up roller lift motor, transmission stamp, or ADF bottom plate lift motor. Then the protection device of PSU2 broke the circuit. |
| Causes: | • Motors controlled by PSU2 are defective. • Harnesses connected to PSU2 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC702-05 |
| Description: | Protection device break error 5 (SPDF) The protection device of PSU1 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF feed motor, ADF entrance motor, ADF transport motor, ADF scanning motor, or ADF exit motor. Then the protection device of PSU1 broke the circuit. |
| Causes: | • Motors controlled by PSU1 are defective. • Harnesses connected to PSU1 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC720-03 ... SC720-17 |
| Description: | Booklet Finisher SR3240 (D3BB)/Finisher SR3230 (D3BA) Error SC720-03 Protection Device Intercept Error 1 Protection device intercept error state (fuse break) is detected. SC722-06 See the descriptions next table below. SC720-10 Entrance Transport Motor Error SC720-11 Horizontal Transport Motor Error SC720-13 Intermediate Transport Motor Error SC720-15 Prestack Transport Motor Error SC720-17 Paper Exit Motor Error Error Condition of -06, -10, -11, -13, -15, -17 Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) |
| Causes: | • Harness short-circuit -80 only • Overload • Motor defective • Solenoid defective -03, -80 only • Connector disconnected • Encoder defective -10, -25, -34 -81 only • Home position sensor defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-06 |
| Description: | Finisher SR3230 Error Access error to NVRAM Error occurs when accessing NVRAM. |
| Causes: | Connection failure or malfunction of NVRAM |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. 1. Pull out and reinsert the NVRAM to check if the NVRAM is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board. |
| Error code: | SC720-20 ... SC720-33 |
| Description: | Finisher SR3230 Error SC720- 20 B Lower Junction Gate Motor Error SC720- 24 B Paper Exit Guide Plate Motor Error SC720- 25 B Punch Motor Error SC720- 27 B Punch Unit Movement Motor Error SC720- 28 B Punch Registration Motor Error SC720- 30 B Jogger Motor Error SC720- 33 B Positioning Roller Shift Motor Error |
| Causes: | Error Condition of -20, -24, -25, -27, -28, -30, -33 • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-34 |
| Description: | Finisher SR3230 Error Positioning Roller Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-35 |
| Description: | Finisher SR3230 Error Paper Stacking Holder Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-41 |
| Description: | Finisher SR3230 Error Stack Feed-out Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-42 |
| Description: | Finisher SR3230 Error Corner Stapler Movement Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-44 |
| Description: | Finisher SR3230 Error Corner Stapler Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-50 ... SC720-53 |
| Description: | Booklet Finisher SR3240 (D3BB)/Finisher SR3230 (D3BA) Error SC720-50 Booklet Jogger Motor Error SC720-51 Booklet Adjustment Claw Displacement Motor Error SC720-52 Press Folding Motor Error SC720-53 Booklet Reference Fence Motor Error Error Condition of -50, -51, -52, -53 • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Harness short-circuit -80 only • Overload • Motor defective • Solenoid defective -03, -80 only • Connector disconnected • Encoder defective -10, -25, -34 -81 only • Home position sensor defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-54 |
| Description: | Finisher SR3230 Error Fold Roller Motor Error |
| Causes: | Motor driver detects an error (short-circuit and overheating) (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-60 |
| Description: | Finisher SR3230 Error Booklet Stapler Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-70 |
| Description: | Finisher SR3230 Error Tray Lift Motor Error |
| Causes: | • Motor controller detects an error (overload) (1st time is jam notification, 2nd time is SC notification). • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t1sec) elapses (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-71 ... SC720-74 |
| Description: | Finisher SR3230 Error SC720- 71 B Shift Motor Error SC720- 72 B Shift Jogger Front Motor Error SC720- 73 B Shift Jogger Rear Motor Error SC720- 74 B Shift Jogger Retreat Motor Error |
| Causes: | Error Condition of -71, -72, -73, -74 • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-75 |
| Description: | Finisher SR3230 Error Return Roller Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-80 |
| Description: | Finisher SR3230 Error Protection Device Intercept Error 3 |
| Causes: | Fuse blowout is detected |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-81 |
| Description: | Finisher SR3230 Error Shift Roller Drive Motor Error |
| Causes: | Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-82, SC720-83 |
| Description: | Finisher SR3230 Error SC720- 82 B Edge Guide Motor Error SC720- 83 B Paper Guide Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-03 |
| Description: | Protection device break error 1 (Finisher SR5070/SR5080) 24V_INT_1 power supply level error. (SC from the first time) |
| Causes: | • Motor defective • Harness broken |
| Remedy: | • Turn the machine OFF/ON. • Replace the harness. • Replace the defective motor. It could be any of the following: Entrance Motor, Registration motor, Junction gate motor, Horizontal transport motor, Pre-stack motor, Stapler entrance motor, Leading edge stopper motor, Base fence movement motor, Base fence lift motor, Feed-out belt motor, Trailing edge press motor, Stapler movement motor, Corner stapler motor, Positioning roller lift motor, Positioning roller rotation motor, Jogger motor (front), Jogger motor (rear), Trimmings shutter solenoid, PSU cooling fan motor • Replace the board. |
| Error code: | SC721-06 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Access error to NVRAM Error occurs when accessing NV memory. |
| Causes: | Connection failure or malfunction of NV memory |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. 1. Pull out and reinsert the NV memory to check if the NV memory is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board. |
| Error code: | SC721-10 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Transport Motor 1 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-11 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Transport Motor 2 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-17 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Paper Eject Motor 2 Error Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-24 |
| Description: | Junction Gate Transport Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Junction gate transport motor defective • Connector disconnected • Overload • Junction gate home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and sensor connector. • Replace the junction gate home position sensor. • Replace the junction gate transport motor. |
| Error code: | SC721-25 |
| Description: | Punch Motor Error (Finisher SR5070/SR5080) • After the punch motor was turned ON, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • After the punch motor was turned ON, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Punch motor defective • Connector disconnected • Overload • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and sensor connector. • Replace the home position sensor. • Replace the punch motor. |
| Error code: | SC721-27 ... SC721-41 |
| Description: | Booklet Finisher SR3220 (D3B9) Error SC721-27 Punch Movement Motor Error SC721-28 Punch Horizontal Registration Detection Error SC721-30 Jogger Motor 1 Error SC721-33 Positioning Roller Motor Error SC721-41 Release Motor Error • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-42 |
| Description: | Stapler Movement Motor Error (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • DCM drive software detected the motor drive error. (SC from the first time) |
| Causes: | • Stapler movement motor defective • Connecter disconnected • Overload • Encoder defective • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the stapler movement motor. |
| Error code: | SC721-44 |
| Description: | Booklet Stapler Motor Error (Finisher SR5070/SR5080) • The staple drive unit does not complete operation within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving to the home position, home position was not detected within specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Booklet stapler motor defective • Connector disconnected • Home position sensor defective |
| Remedy: | 1. Removing the overload • Remove the staple jam. • Check the number of sheets 2. Checking the following • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the booklet stapler motor. |
| Error code: | SC721-52 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Folding Plate Drive Motor Error • Motor driver detects an error (short-circuit and overheating) (1st time is SC). • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-53 |
| Description: | Booklet Finisher SR3220 (D3B9) Error Rear End Fence Displacement Motor Error • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-58, SC721-59 |
| Description: | Booklet Finisher SR3220 (D3B9) Error SC721-58 Bundle Transport 1 Release Motor Error SC721-59 Bundle Transport 2 Release Motor Error • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC721-70 |
| Description: | Tray 1 Lift Motor Error (Finisher SR5070/SR5080) • When descending, paper sensor is still detecting paper after the specified time (t0 sec). (The first time: jam display, the second time: SC) • When ascending, paper sensor did not detect paper within specified time (t1 sec). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connector disconnected • Overload • Paper sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the paper sensor. • Replace the defective motor. |
| Error code: | SC721-71 |
| Description: | Shift Motor 1 Error (tray/shift roller) (Finisher SR5070/SR5080) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connector disconnected • Overload • Home position sensor defective |
| Remedy: | • Turn the machine OFF/ON. • Reconnect the motor connector and the sensor connector. • Replace the home position sensor. • Replace the defective motor. |
| Error code: | SC721-80 |
| Description: | Interlock Power Error (Finisher SR5070/SR5080) 24V_INT power supply level error. (SC from the first time) |
| Causes: | • Controller board power circuit defective |
| Remedy: | • Turn the machine OFF/ON. • Replace the controller board. |
| Error code: | SC721-81 |
| Description: | Protection Device Break Error 3 (Finisher SR5070/SR5080)2 4V_POW power supply level error. (SC from the first time) |
| Causes: | • Motor defective • Harness broken |
| Remedy: | • Turn the machine OFF/ON. • Replace the harness. • Replace the defective motor. It could be any of the following: Booklet stack tray motor, Proof tray exit motor, Shift exit motor, Shift tray lift motor, Shift jogger motor, Drag roller motor, Pre-stack release motor, Junction gate motor (proof/shift tray), Junction gate motor (shift/staple), Drag roller movement motor, Shift jogger fence retract motor, Exit guide motor, Shift motor • Replace the board. |
| Error code: | SC722-03 |
| Description: | Finisher SR3210 (D3B8) Error Protection Device Intercept Error 1 |
| Causes: | Fuse blowout is detected |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-06 |
| Description: | Finisher SR3210 (D3B8) Error Access error to NVRAM Error occurs when accessing NV memory. |
| Causes: | Connection failure or malfunction of NV memory |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. 1. Pull out and reinsert the NV memory to check if the NV memory is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board. |
| Error code: | SC722-10 |
| Description: | Finisher SR3210 (D3B8) Error Entrance Transport Motor Error |
| Causes: | Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-11 |
| Description: | Finisher SR3210 (D3B8) Error Proof Transport Motor Error |
| Causes: | Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-17 |
| Description: | Finisher SR3210 (D3B8) Error Paper Exit Transport Motor 2 Error |
| Causes: | Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-24 |
| Description: | Finisher SR3210 (D3B8) Error Paper Exit Guide Plate Open/Close Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-25 |
| Description: | Finisher SR3210 (D3B8) Error Punch Unit Drive Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • Output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-27 ... SC722-41 |
| Description: | Finisher SR3210 (D3B8) Error SC722- 27 B Horizontal Registration Unit Transfer Motor Error SC722- 28 B Horizontal Registration Correction Motor Error SC722- 30 B Jogger Motor Error SC722- 33 B Positioning Roller Motor Error SC722- 41 B Feedout Pawl Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-42 |
| Description: | Finisher SR3210 (D3B8) Error Stapler Transfer Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification). • During movement from home, retreat sensor ON could not be detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification). • During initialization, retreat sensor ON was detected simultaneously when the home position is detected (1st time is jam notification, 2ndbtime is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-44 |
| Description: | Finisher SR3210 (D3B8) Error Stapler Motor Error |
| Causes: | • Motor driver detects an error (short-circuit or overheating) (1st time is SC). • During movement to home, the home position could not be detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • During motor drive, the output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-45 |
| Description: | Finisher SR3210 (D3B8) Error Stapleless Stapler Transfer Motor Error |
| Causes: | • Motor driver detects an error (short-circuit or overheating) (1st time is SC). • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-46 |
| Description: | Finisher SR3210 (D3B8) Error Stapleless Stapler Motor Error |
| Causes: | • Motor driver detects an error (short-circuit or overheating) (1st time is SC). • During movement to home, the home position could not be detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-47 |
| Description: | Finisher SR3210 (D3B8) Error Paper Guide Drive Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-70 |
| Description: | Finisher SR3210 (D3B8) Error Tray Lift Motor Error |
| Causes: | • Motor driver detects an error (short-circuit or overheating) (1st time is SC). • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-71, SC722-81 |
| Description: | Finisher SR3210 (D3B8) Error SC722- 71 B Shift Motor Error SC722- 81 B Paper Guide Drive Motor |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC723-03 |
| Description: | Internal Finisher SR3180 (D766) Error Power Supply Error When original source 24V power supply is ON, protection device intercept of non-interlock power supply system is detected. |
| Causes: | A motor failure or harness short-circuit occur in the non-interlock power supply system. |
| Remedy: | • Replace the short-circuited harnesses • Replace the protection devices |
| Error code: | SC723-10 |
| Description: | Internal Finisher SR3180 (D766) Error Transport Motor Error The DCM driver error detection is started after reset, and predetermined milliseconds error signal is detected. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Transport Motor failure • Harness short-circuit • Circuit board failure • Over current • Abnormal temperature |
| Remedy: | • Replace the motor • Replace the harness • Replace the circuit board. |
| Error code: | SC723-20 |
| Description: | Internal Finisher SR3180 (D766) Error Junction Gate Motor Error When the junction gate HP sensor was not turned off while predetermined seconds applied to the junction gate motor with the HP sensor turned on. When the junction gate HP sensor was not turned on while predetermined seconds applied to the junction gate motor with the HP sensor turned off. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Junction Gate Motor failure • Connector disconnected • Over load • Junction gate HP sensor error |
| Remedy: | • Check the connection • Replace the motor/sensor • Replace the harness |
| Error code: | SC723-24 |
| Description: | Internal Finisher SR3180 (D766) Error Exit Paper Pressure Motor Error When the exit paper pressure HP sensor was not turned off while predetermined seconds applied to the exit pressure release motor with the HP sensor turned on. When paper output pressure HP sensor was not turned on while predetermined seconds applied to the exit pressure release motor with the HP sensor turned off. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Exit Pressure Release Motor failure • Connector disconnected • Over load • Exit pressure release HP sensor error |
| Remedy: | • Check the connection • Replace the motor/sensor • Replace the harness |
| Error code: | SC723-44 |
| Description: | Internal Finisher SR3180 (D766) Error Stapler Motor Error When the stapler drive HP sensor was not turned off while predetermined seconds applied to the stapler motor with the HP sensor turned on. When stapler drive HP sensor was not turned on while predetermined seconds applied to the stapler motor with the HP sensor turned off. The STM driver error detection is started after reset, and predetermined seconds error signal is detected. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Stapler Motor failure • Connector disconnected • Stapler Motor overload • Stapler HP sensor error • Harness short-circuit • Circuit board failure • Excess current • Abnormal temperature |
| Remedy: | • Check the connection • Replace the motor/sensor • Replace the harness • Replace the circuit board |
| Error code: | SC723-71 |
| Description: | Internal Finisher SR3180 (D766) Error Shift Motor Error When the shift HP sensor was not turned off while predetermined seconds applied to the shift motor with the HP sensor turned on. When shift HP sensor was not turned on while predetermined seconds applied to the shift motor with the HP sensor turned off. The STM driver error detection is started after reset, and predetermined seconds error signal is detected. This SC will be issued when the above phenomenon repeated 2 times. |
| Causes: | • Shift Motor failure • Connector disconnected • Shift Motor overload • Shift HP sensor error • Harness short-circuit • Circuit board failure • Excess current • Abnormal temperature |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-24 |
| Description: | Internal Finisher SR3130 (D690) Error Paper Exit Guide Plate Open/Close Motor Error • When paper exit guide plate open/close motor is driven for specified time (msec.) after paper exit guide plate HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When paper exit guide plate open/close motor is driven for specified time (msec.) after paper exit guide plate HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-25 |
| Description: | Internal Finisher SR3130 (D690) Error Punch Motor Error • When punch motor is driven for specified time (msec.) after punch HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When punch motor is driven for specified time (msec.) after punch HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-27 |
| Description: | Internal Finisher SR3130 (D690) Error Punch Displacement Motor Error • When punch displacement motor is driven for specified time (msec.) when punch displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When punch displacement motor is driven for specified time (msec.) when punch displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-28 |
| Description: | Internal Finisher SR3130 (D690) Error Punch Horizontal Registration Detection Motor Error • When horizontal registration displacement motor is driven for specified time (msec.) when horizontal registration displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When horizontal registration displacement motor is driven for specified time (msec.) when horizontal registration displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-31 |
| Description: | Internal Finisher SR3130 (D690) Error Jogger Front Motor Error • When front jogger motor is driven for specified time (msec.) when front jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When front jogger motor is driven for specified time (msec.) when front jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-32 |
| Description: | Internal Finisher SR3130 (D690) Error Jogger Rear Motor Error • When rear jogger motor is driven for specified time (msec.) when rear jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When rear jogger motor is driven for specified time (msec.) when rear jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-33 |
| Description: | Internal Finisher SR3130 (D690) Error Positioning Roller Motor Error • During initialization/positioning roller descent, even when the positioning roller motor is driven for specified time (msec.) when the positioning roller HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • During initialization, even when the positioning roller motor is driven for specified time (msec.) when the positioning roller HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). • When the positioning roller is lifted from the press position, even when driven for specified time (msec.), the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-38 |
| Description: | Internal Finisher SR3130 (D690) Error Paper Press Motor Error • When the paper press HP sensor is ON and the paper press motor is driven for specified time (msec.), the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • When the paper press HP sensor is OFF and the paper press motor is driven for specified time (msec.), the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-42 |
| Description: | Internal Finisher SR3130 (D690) Error Stapler Displacement Movable Motor Error • Sifter stapler displacement HP sensor ON, even when the stapler retreat motor is driven for specified time (msec.), the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • After stapler displacement HP sensor OFF, even when the stapler retreat motor is driven for specified time (msec.), the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-70 |
| Description: | Internal Finisher SR3130 (D690) Error Shift Tray Ascent/Descent Motor Error • During ascent from paper surface sensor ON, even after specified time (msec.) elapses, the paper surface sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). • During descent from paper surface sensor OFF, the paper surface sensor does not switch ON even after specified time (msec.) elapses (1st time is jam notification, 2nd time is SC notification). • During descent to the packing position, the full sensor does not switch ON even if the specified time (msec.) elapses. |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-71 |
| Description: | Internal Finisher SR3130 (D690) Error Shift Motor Error The level of shift sensor output does not change when the shift motor is driven for 186 msec. after the motor in turned ON. |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC724-80 |
| Description: | Finisher gathering roller motor (M14) error |
| Causes: | • Motor overload • Loose connection of the finisher gathering roller motor (M14) • Defective finisher gathering roller motor (M14) |
| Remedy: | • Check the connections to the finisher gathering roller motor (M14). • Replace the finisher gathering roller motor (M14). |
| Error code: | SC724-86 |
| Description: | Internal Finisher SR3130 (D690) Error Stapler Motor Error • HP sensor does not switch OFF even when the stapler motor is driven for specified time (msec.) after the stapler HP sensor switches ON (1st time is jam notification, 2nd time is SC notification). • HP sensor does not switch ON even when the stapler motor is driven for specified time (msec.) after the stapler HP sensor switches OFF (1st time is jam notification, 2nd time is SC notification). |
| Causes: | • Motor defective • Connector disconnected • Motor overload • Home position sensor error • Paper surface sensor error (*SC724-38, 70 only) • Staple jam (*SC724-86 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC761-03, SC761-04 |
| Description: | Bridge Unit BU3070 (D685) Error SC761- 03 B Protection Device Intercept Error 5V SC761- 04 B Protection Device Intercept Error 24V Fuse blowout occurs due to over current during power injection (output detected for longer than 2 seconds). |
| Causes: | • Over current of bridge unit motor • Over current due to short-circuit in PCB |
| Remedy: | • Replace the bridge unit or side tray. • Replace the PCB of bridge unit or side tray. |
| Error code: | SC780-01 |
| Description: | Tray 1 (Upper optional paper tray) Protection Device Intercept Error When original source of 5V power supply is ON, protection device intercept of 24V power system is detected. |
| Causes: | In 24V power supply system: 1. Motor defective 2. Solenoid defective 3. Harness short- circuit |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in tray 1, 2, and optional upper tray are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harnesses in tray 1, 2, and optional upper tray. Replace any harness that is damaged. 3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC781-01 |
| Description: | Tray 2 (Lower optional paper tray) Protection Device Intercept Error When original source of 5V power supply is ON, protection device intercept of 24V power system is detected. |
| Causes: | In 24V power supply system: 1. Motor defective 2. Solenoid defective 3. Harness short- circuit |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in tray 1, 2, and optional upper/lower trays are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harnesses in tray 1, 2, and optional upper/lower trays. Replace any harness that is damaged. 3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC791-00 |
| Description: | No bridge unit when finisher is present When power supply is switched on or paper is fed, finisher set is detected but bridge unit set is not detected. |
| Causes: | 1. Bridge unit not attached 2. Bridge unit defective |
| Remedy: | 1. Reset the bridge unit 2. Turn the main power OFF/ON. |
| Error code: | SC792-00 |
| Description: | No finisher, bridge unit provided When power supply is switched on, it is recognized there is no finisher, and a bridge unit is fitted. |
| Causes: | 1. Finisher connector set incorrectly 2. In a machine which has a bridge unit connected, a finisher is not fitted 3. Finisher defective |
| Remedy: | Connect finisher or disconnect bridge unit, and turn the main power OFF/ON. |
| Error code: | SC816 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. • SC816-99 occurs as a subsystem error except any error from -06 to 96. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the "System" firmware and the other system firmware modules to the latest version. 2. Disable the STR shift function by SP5-191-001 (Power Str Set). 3. Replace the controller board. |
| Error code: | SC817-00 |
| Description: | Monitor error: File detection / Digital signature error • Bootloader cannot read any of diagnostic module, kernel, or root filesystem. • In a bootloader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed. |
| Causes: | • Any of the following items does not exist or is broken OS Flash ROM, Diagnostic module in SD card, Kernel, Root filesystem • Any of the following items is revised fraudulently: Diagnostic module in SD card, Kernel, Root filesystem |
| Remedy: | • ROM update for controller system • Use another booting SD card having a valid digital signature |
| Error code: | SC818-00 |
| Description: | Watchdog timer error The system program fell into a bus-hold state or an endless loop of the program interruption occurred, causing other process to stop. |
| Causes: | • System program defective • Controller board defective • Optional board defective |
| Remedy: | • Turn the main power OFF/ON. • Replace the controller board. |
| Error code: | SC819-00 |
| Description: | Kernel halt error [xxxx]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel. |
| Remedy: | [0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason. (Memory device defective) • ASIC defective • Data other than code data was unzipped due to a software malfunction. • Turn the main power OFF/ON. • Replace the HDD. • Replace the memory • Replace the controller board. • Fix the software [0x5245] Link up error Link up transaction between Engine ASIC and Veena was not completed within 100 ms. Either one of following message appears on console if Link up error occurs. RESUME:PCI-Express bus ROOT_DL status error RESUME:PCI-Express bus DETUP status error "0x53554D45" -> Link up error Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x5355] L2 status time out L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec. Engine ASIC during operation was rebooted or shifted to energy saving mode. Machine reboots when SC23x, SC30x occurs. If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target. The following message appears on console. SUSPEND:PCI-Express L2 Status Check Error SUSPEND:PCI-Express L2 Status Check Error Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x6261] HDD defective Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on. [0x696e] gwinit processing end If the SCS process is ended for some reason If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification) "0x69742064" -> "init died" Turn the main power OFF/ON. [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Turn the main power OFF/ON. Console string Other error (characters on operation panel) System detected internal mismatch error • Software defective • Insufficient memory • Hardware driver defective (RAM, flash memory) • Replace with a larger capacity RAM, or flash memory. • Replace the controller board. • Replace the connected controller option with a new one. |
| Error code: | SC820-00 |
| Description: | Self-diagnostics error: CPU [xxxx]: Detailed error code |
| Remedy: | [0001] to [06FF] [0801] to [4005] CPU error During the self-diagnosis, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs. • System firmware problem • Defective controller 1. Turn the main power switch off and on. 2. Reinstall the controller system firmware. 3. Replace the controller. When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be reported to the technical support center. - SC code - Detailed error code - Program address [0701] to [070A] CPU/Memory Error • System firmware problem • Defective RAM-DIMM • Defective controller • Reinstall the controller system software. • Replace the RAM-DIMM. • Replace the controller. |
| Error code: | SC821-00 |
| Description: | Self-diagnostics error: ASIC [xxxx]: Detailed error code |
| Remedy: | [0B00] ASIC register check error The write-&-verify check has occurred in the ASIC. Defective ASIC device Replace the controller board. [0D05] Comparison error of CPU and ASIC timer The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed. • Defective ASIC timer device • Defective CPU device Replace the controller board. 50A2] Video bridge device (ASIC) register error The CPU detects the video bridge device, but detects error data from the video bridge device. Defective I/F between the video bridge device and the controller Replace the controller board. |
| Error code: | SC822-00 |
| Description: | Self-diagnostics error: HDD [XXXX]: Detailed error code |
| Causes: | HDD timeout. Diagnostics command error |
| Remedy: | [3003] HDD timeout Check performed only when HDD is installed: • The BSY bit of the HDD device has remained busy for 31 seconds. • After a diagnostic command is set for the HDD, the device remains busy for over 6 seconds. • Defective HDD device • Defective HDD connector • Defective ASIC device • Replace or uninstall the HDD device. • Replace the HDD connector. • Replace the controller board. [3004] Diagnostics command error Result of the issuance of diagnostic command is error. Defective HDD device Replace or remove the HDD device. |
| Error code: | SC823-00 |
| Description: | Self-diagnostics error: NIC [XXXX]: Detailed error code |
| Remedy: | [6101] MAC address check sum error The result of the MAC address check sum does not match the check sum stored in ROM. Mismatch of the storage format of MAC address stored in ROM • Defective SEEP ROM • Defective I2C bus (connection) Replace the controller board. [6104] PHY IC error The PHY IC on the controller cannot be correctly recognized. • Defective PHY chip • Defective ASIC MII I/F Replace the controller board. [6105] PHY IC loop-back error An error occurred during the loop-back test for the PHY IC on the controller. • PHY chip • Defective MAC of ASIC (SIMAC/COMIC/CELLO) • Defective I/F with the PHY board • Defective solder on the PHY board • Check the I/F of the PHY board. • Check the I/F of the controller board. • Replace the PHY board. • Replace the controller board. |
| Error code: | SC824-00 |
| Description: | Self-diagnostics error: NVRAM (resident) [XXXX]: Detailed error code [1401] NVRAM verify error NVRAM device is missing or NVRAM device is damaged. |
| Causes: | • The NVRAM device is missing. • The NVRAM device is damaged. • NVRAM backup battery exhausted • NVRAM socket damaged |
| Remedy: | Replace the NVRAM device. |
| Error code: | SC833-00 |
| Description: | [0F10] Fsync input timeout |
| Causes: | After the /PRREQ signal is detected, the /FSYNC(/FGATE) signal of the first color is not detected even after the specified time has elapsed. Connector, harness defective FGATE control error EGB defective |
| Error code: | SC834-00 |
| Description: | Self-diagnostic error: Optional memory [5101] Engine I/F optional memory verify error An error occurs after write/verify check for optional RAM on the engine I/F board (mother board). |
| Causes: | Defective memory device |
| Remedy: | Replace the Engine I/F board (mother board). |
| Error code: | SC835-00 |
| Description: | Self-diagnostic error: Centronic device [xxxx]: Detailed error code |
| Remedy: | [1102] Verify error The loopback connector is connected but check results is an error. • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [110C] DMA verify error The loopback connector is connected but check results is an error. • ASIC device error • IEEE1284 connector error • Centronic loopback connector is defective Replace the controller board. [1120] Loopback connector undetected Centronic loopback connector is not connected for detailed self-diagnostic test. • Centronic loopback connector not connected correctly • Centronic loopback connector is defective • ASIC device is defective • Connect the centronic loopback connector • Replace the centronic loopback connector • Replace the controller board. |
| Error code: | SC838-00 |
| Description: | Self-diagnostic Error: Clock Generator [xxxx]: Detailed error code [2701] Verify error A verify error occurred when setting data was read from the clock generator via the I2C bus. |
| Causes: | • Defective clock generator • Defective I2C bus • Defective I2C port on the CPU |
| Remedy: | Replace the controller board. |
| Error code: | SC839-00 |
| Description: | Self-diagnostic Error: Serial Flash [xxxx]: Detailed error code [9001] Serial Flash access error Serial Flash memory for certificate cannot be read/writen. |
| Causes: | Defective serial flash memory |
| Remedy: | Replace the controller board. |
| Error code: | SC840-00 |
| Description: | EEPROM access error • During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code. • During the I/O processing, a writing error occurred. |
| Causes: | • Defective EEPROM |
| Error code: | SC841-00 |
| Description: | EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | SC842-00 |
| Description: | Nand-Flash updating verification error SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated. |
| Causes: | Nand-Flash defective |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC842-01 |
| Description: | Insufficient Nand-Flash blocks (threshold exceeded) At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code. |
| Causes: | Number of unusable blocks exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC842-02 |
| Description: | Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code. |
| Causes: | Number of blocks deleted exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC845-01 ... SC845-05 |
| Description: | Hardware Error during Firmware Auto Update Cannot complete firmware update while retrying three times. |
| Causes: | Hardware-related error occurs in a board. The branch number of this SC represents where the error occurs. -01: BiCU -02: Controller Board -03 or -04: Operation panel board -05: FCU |
| Remedy: | Replace the board that causes the SC. |
| Error code: | SC853-00 |
| Description: | Bluetooth device connection error The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Remedy: | Always connect the Bluetooth device (USB type) before the machine is turned on. |
| Error code: | SC854-00 |
| Description: | Bluetooth device disconnected The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Remedy: | Never remove Bluetooth (USB type) after machine starts |
| Error code: | SC855-01 |
| Description: | Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC855-02 |
| Description: | Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC857-00 |
| Description: | USB I/F Error The USB interface is unusable because of a driver error. |
| Causes: | USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.) |
| Remedy: | • Check USB connection. • Replace the controller board. |
| Error code: | SC858-00 |
| Description: | Data encryption conversion error (Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC858-01 |
| Description: | Data encryption conversion error (HDD Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-02 |
| Description: | Data encryption conversion error (NVRAM Read/Write Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | NVRAM defective |
| Remedy: | • Replace the NVRAM. • Replace the controller board. |
| Error code: | SC858-30 |
| Description: | Data encryption conversion error (NVRAM Before Replace Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | Software error such as conversion parameters being invalid. |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-31 |
| Description: | Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC859-00 |
| Description: | Data encryption conversion HDD conversion error When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-01 |
| Description: | Data encryption conversion HDD conversion error (HDD check error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-02 |
| Description: | Data encryption conversion HDD conversion error (Power failure during conversion) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: NVRAM/HDD conversion is incomplete. |
| Causes: | Power failure occurred during encryption key update. |
| Remedy: | The display after restart instructs the user to format the HDD. |
| Error code: | SC859-10 |
| Description: | Data encryption conversion HDD conversion error (Data read/write command error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.) |
| Causes: | HDD was not successfully converted during encryption key update due to HDD errors or cable noises. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC860-00 |
| Description: | HDD startup error at main power on (HDD error) • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY*/ • SS_BAD_LABEL:/* (-4)Wrong partition type*/ • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/ • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/ • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/ • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/ • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/ • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/ • SS_SIZE_ERROR:/* (-11)Drive size too small*/ • SS_NO._PARTITION:/* (-12)The specified partition does not exist*/ • SS_NO._FILE:/* (-13)Device file does not exist*/ • Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more. |
| Causes: | • Unformatted HDD • Label data corrupted • HDD defective |
| Remedy: | Format the HDD (SP5-832: HDD formatting) through SP mode. |
| Error code: | SC862-00 |
| Description: | Number of the defective sector reaches the maximum count 101 defective sectors are generated at the image storage area in the HDD. |
| Causes: | SC863 occurs during the HDD reading and defective sectors are registered up to 101. |
| Remedy: | • Format the HDD with SPSP5-832. • Replace the HDD. |
| Error code: | SC863-01 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC863-02 ... SC863-23 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)). |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC864-00 |
| Description: | HD data CRC error During HD operation, the HD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HD. |
| Causes: | HD defective |
| Error code: | SC864-01 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC864-02 ... SC864-23 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC864-02) to partition "v" (SC864-23)). |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC865-00 |
| Description: | HD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-01 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Replace the HDD. |
| Error code: | SC865-02 ... SC865-02 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-50 ... SC865-73 |
| Description: | HDD time-out error The machine does not detect a reply from the HDD during the HDD operation. |
| Causes: | The HDD does not respond to the read/ write command from the machine. |
| Remedy: | • Check the harness connections between the controller board and HDD. • Replace the HDD. |
| Error code: | SC866-00 |
| Description: | SD card authentication error A license error of an application that is started from the SD card was detected. |
| Causes: | Invalid program data is stored on the SD card. |
| Remedy: | Store a valid program data on the SD card. |
| Error code: | SC867-00 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd0). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-01 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd1). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-02 |
| Description: | SD card removed The SD card was removed while the machine is on. |
| Causes: | An application SD card has been removed from the slot (mount point of /mnt/sd2). |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC868-00, SC868-01 |
| Description: | SC868- 00 D The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd0) SC868- 01 D The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd1) |
| Causes: | • SD card defective • SD controller defective Slot number is displayed on the sub code. See the detail code on the SMC print to check the details of the error. • -13 to -3: File system check error • Otherwise (no code, -2) : Device access error |
| Remedy: | SD card that starts an application 1. Turn the main power off and check the SD card insertion status. 2. If no problem is found, insert the SD card and turn the main power on. 3. If an error occurs, replace the SD card. 4. If the error persists even after replacing the SD card, replace the controller board. SD card for users 1. In the case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic). In case of a device access error 1. Turn the main power off and check the SD card insertion status. 2. If no problem is found, insert the SD card and turn the main power on. 3. If an error occurs, use another SD card. 4. If the error persists even after replacing the SD card, replace the controller board. |
| Error code: | SC869-01 |
| Description: | Malfunction of the proximity sensor is detected Continuously detecting malfunction The proximity sensor keeps in a detection state and accumulated time exceeds 24 hours. |
| Causes: | The proximity sensor is disabled and is in the detection state at all times. |
| Remedy: | 1. Go to the SP5-102-203 (input check SP for the proximity sensor). 2. Cover the sensor with 10 sheets of plain paper, and then execute the SP. Make sure that it becomes "0". (Do not place your hand near the sensor, even over the paper, when covering the sensor) 3. Remove the paper from the sensor and make sure that it becomes "1". 4. If the sensor reacts normally in step 2 and 3, check if there are any other possible factors around the machine that may cause the temperature change such as a heater or a fan. (Deal with the issue as necessary) 5. Replace the proximity sensors and proximity sensor board if an abnormal value is detected during steps 2 and 3. 6. Turn on the main power on and perform steps 1, 2, and 3 again. 7. If the SC is not solved, turn the main power off and replace the harness which connects the proximity sensors and the proximity sensor board. 8. If the SC is still not solved, there is a possibility that other parts of the machine such as the connector at the controller side or the harness between proximity sensor board and IPU are broken. |
| Error code: | SC869-02 |
| Description: | Malfunction of the proximity sensor is detected Continuously non-detecting malfunction In the non-detection state, the following operations are detected 20 times continuously. • Pressing "energy saver" key or touching the operation panel • Opening/closing the plate cover or ADF • Setting the original • Opening the front cover • Opening the paper feed tray |
| Causes: | The proximity sensor is disabled and is in the non-detection state at all times. |
| Remedy: | 1. Go to the SP5-102-203 (input check SP for the proximity sensor). 2. Cover the sensor with 10 sheets of plain paper, and then execute the SP. Make sure that it becomes "0". (Do not place your hand near the sensor, even over the paper, when covering the sensor) 3. Remove the paper from the sensor and make sure that it becomes "1". 4. If the sensor reacts normally in step 2 and 3, check if there are any other possible factors around the machine that may cause the temperature change such as a heater or a fan. (Deal with the issue as necessary) 5. Replace the proximity sensors and proximity sensor board if an abnormal value is detected during steps 2 and 3. 6. Turn on the main power on and perform steps 1, 2, and 3 again. 7. If the SC is not solved, turn the main power off and replace the harness which connects the proximity sensors and the proximity sensor board. 8. If the SC is still not solved, there is a possibility that other parts of the machine such as the connector at the controller side or the harness between proximity sensor board and IPU are broken. |
| Error code: | SC870 |
| Description: | Address book data error. Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM was replaced individually without formatting the Address Book) • Address Book storage device (SD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected. |
| Remedy: | • Software defective. Turn the machine OFF/ON. If this is not the solution for the problem, then replace the controller firmware. • HDD defective. More Details • Do SP5846 050 (UCS (User info control service) Settings – Initialize all Directory Info.) to reset all address book data. • Reset the user information with SP5832 006 (HDD Formatting– User Information). • Replace the HDDs. • Boot the machine from the SD card. |
| Error code: | SC871-00 |
| Description: | FCU error (For the Fax models only) An error occurred when FCS detects the fax board and/or controller board defective. |
| Causes: | • Time-out error • Abnormal Parameter |
| Remedy: | • Turn the main power OFF/ON. • Update the firmware if more recent firmware was released. |
| Error code: | SC872-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007: HDD Formatting: Mail RX Data).). • Replace the HDD. When you do the above, the following information will be initialized. • Partly received partial mail messages. • Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages). |
| Error code: | SC873-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007 : HDD Formatting: Mail RX Data). • Replace the HDD. When you do the above, the following information will be initialized. • Sender’s mail text • Default sender name/password (SMB/FTP/NCP) • Administrator mail address • Scanner delivery history |
| Error code: | SC874 |
| Description: | Delete All error 1: HDD. A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit (B735) running from an SD card. |
| Causes: | • Error detected in HDD data delete program • Error detected in NVRAM data delete program • The "Delete All" option was not set |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. • Install the Data Overwrite Security Unit again. For more, see section “1. Installation”. • HDD defective |
| Error code: | SC875-01, SC875-02 |
| Description: | SC875- 01 D Delete all error (HDD erasure) (hddchack –i error) SC875- 02 D Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC876-00 |
| Description: | Log Data Error An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Damaged log data file. • Log encryption is enabled but encryption module is not installed. • Inconsistency of encryption key between NV-RAM and HDD. • Software bug. |
| Remedy: | Try the SC876-01 to -99 solutions listed below. If it is not solved, do the following steps (for when only an HDD is replaced): 1. Disconnect the HDD and turn on the main power. 2. Execute SP5-801-019. 3. Turn off the main power. 4. Connect the HDD and turn on the main power. 5. Execute SP5-832-004. 6. Turn off the main power. The following step is to configure the logging/encryption setting again. 7. Turn on the main power. 8. Set SP9-730-002 through -004 to 1. 9. Cycle the main power off and on. |
| Error code: | SC876-01 |
| Description: | Log Data Error 1 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Damaged log data file |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | SC876-02 |
| Description: | Log Data Error 2 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Log encryption is enabled but encryption module is not installed. |
| Remedy: | • Replace or set again the encryption module. • Disable the log encryption setting. |
| Error code: | SC876-03 |
| Description: | Log Data Error 3 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Inconsistency of encryption key between NV-RAM and HDD. |
| Remedy: | • Disable the log encryption setting. • Initialize LCS memory (SP5801-019). • Initialize the HDD (SP5-832-004). |
| Error code: | SC876-04 |
| Description: | Log Data Error 4 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption) • Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption) |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | SC876-05 |
| Description: | Log Data Error 5 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Only the NV-RAM has been replaced with one previously used in another machine. • Only the HDD has been replaced with one previously used in another machine. |
| Remedy: | • Attach the original NV-RAM. • Attach the original HDD. • With the configuration that caused the SC, initialize the HDD (SP5-832-004). |
| Error code: | SC876-99 |
| Description: | Log Data Error 99 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Other causes |
| Error code: | SC878-00 |
| Description: | TPM authentication error TPM electronic recognition failure |
| Causes: | • Update of system module attempted without correct update path • USB flash memory not operating correctly |
| Remedy: | Replace the controller board (PCB3). Trusted Platform Module • In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as designated in certain Dell BIOS settings). |
| Error code: | SC878-01 |
| Description: | USB flash error There is a problem in the file system of the USB flash memory. |
| Causes: | USB Flash system files corrupted. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-02 |
| Description: | TPM error An error occurred in either TPM or the TPM driver. |
| Causes: | TPM not operating correctly. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-03 |
| Description: | TCSD error An error occurred in the TPM software stack. |
| Causes: | • TPM, TPM software cannot start • A file required by TPM is missing |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC880-00 |
| Description: | MLB error |
| Causes: | The response is not received within the specified time during the access to the MLB. Defective MLB |
| Remedy: | • Replace the MLB • Remove the MLB |
| Error code: | SC881-01 |
| Description: | Management area error • A problem was detected in the software • This error may even occur is an IC card option is not installed. |
| Causes: | • This is caused by accumulation of abnormal authentication information in the software. (User operation will not directly cause it.) • At login Example: When a job is sent to the printer/when logged on from the operation panel/when logged on from a Web browser |
| Remedy: | Turn the main power off/on. |
| Error code: | SC899-00 |
| Description: | Software performance error (signal reception end) Unknown software error occurred. |
| Causes: | Occurs when an internal program behaves abnormally. |
| Remedy: | In the case of a hardware defect • Replace the hardware. In the case of a software error • Turn the main power OFF/ON. • Try updating the firmware. |
| Error code: | SC900-00 |
| Description: | Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter. |
| Causes: | • Unexpected NV-RAM is attached. • NV-RAM defective • NV-RAM data corrupted. • Data written to unexpected area because of external factor etc. • The count requested by the SRM on receiving PRT is not completed. |
| Remedy: | Replace the NV-RAM. |
| Error code: | SC910 |
| Description: | External controller (E-7000) error 1 The external controller (E-7000) sends an error message. |
| Causes: | Refer to the instructions for the external controller |
| Remedy: | • Turn the machine power OFF/ON |
| Error code: | SC919 |
| Description: | External controller (E-7000) down. An internal application error was detected and operation cannot continue. |
| Causes: | While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected. |
| Remedy: | • Software defective; turn the machine OFF/ON, or change the controller firmware • Insufficient memory |
| Error code: | SC925-00, SC925-01 |
| Description: | Net File function error |
| Causes: | The Net File storage area on the HDD is not available, or the management file used for handling the Net File data is broken. As a result, access to the Net File data cannot be continued. • Defective HDD • HDD inconsistency caused by switching the machine off while writing to HDD • Software bug • When HDD error-related service calls (SC860-SC865) are issued at the same time. |
| Remedy: | This error can be caused by a defective HDD. Therefore, take the necessary countermeasures specified for SC860, etc. • When other HDD error-related service calls (SC860-SC865) are NOT issued at the same time: 1) Turn the main power switch off and on. 2) If it cannot be restored by taking the above measure, initialize the Net File partition in the HDD. Note, however, that this may delete stored data such as documents remaining in the Fax transmission queue and those waiting for capture. Therefore, you must obtain the consent of your customer before executing the initialization. Note that after executing commands including Plumeria/Palm2, the job history will also be cleared. 3) If the error persists even after taking the above step, initialize all of the partitions in the HDD in accordance with SP5-832-001, then turn the main power off and then on again. Note, however, that this step will clear all of the data stored on the HDD including various documents, address book data, and so on. Therefore, again you must obtain the prior consent of your customers. Note that saved received Fax documents will be protected, but the receiving order may not be maintained. 4) If the error still cannot be restored, replace the HDD. |
| Error code: | SC990-00 |
| Description: | Software operation error Software attempted an unexpected operation. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | • Turn the main power off/on. • Reinstall the software of the controller and BCU board. |
| Error code: | SC991-00 |
| Description: | Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | Logging only |
| Error code: | SC992-00 |
| Description: | Undefined SC issued. An SC, that is not controlled by the system, occurred. |
| Causes: | • An SC for the previous model was used mistakenly, etc. • Basically a software bug. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC994-00 |
| Description: | Application Item Error The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure. |
| Causes: | Too many executed application items |
| Remedy: | Logging only |
| Error code: | SC995-01 |
| Description: | CPM setting error 1 Comparison of machine serial number (11 digits) and machine identification code. Details: • Machine serial number cannot be identified because of BICU replacement or malfunctioning. • Machine serial number cannot be identified because of NV-RAM replacement |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Enter the machine serial number using SP5-811 (MachineSerial), and then turn the power on/off. • Attach the NV-RAM that was installed previously. |
| Error code: | SC995-02 |
| Description: | CPM setting error 2 Comparison of machine serial number (11 digits) and machine identification code. Details: Machine serial number cannot be identified because of NV-RAM replacement or malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Attach the NV-RAM that was installed previously. • Download data on the NV-RAM using SP5-825 (NV-RAM Data Download). |
| Error code: | SC995-03 |
| Description: | CPM setting error 3 Comparison of machine serial number (11 digits) and machine identification code. Details: Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Replace it with the correct type of controller. |
| Error code: | SC995-04 |
| Description: | CPM setting error 4 Comparison of machine serial number (11 digits) and machine identification code. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Return the parts to the original configuration, and then replace them according to the manual |
| Error code: | SC997-00 |
| Description: | Application function selection error The application selected by the operation panel key operated abnormally (No response, abnormal ending). |
| Causes: | Software bug (mainly the application) |
| Remedy: | • Check the optional RAM, DIMM, boards required by the application program. • Check if the combination of downloaded programs are correct. |
| Error code: | SC998-00 |
| Description: | Application start error • No application was registered to system within a specified time after the main power was turned on. (No application starts/All applications have been terminated abnormally) • Application started but cannot be drawn now for some reason. |
| Causes: | • Software bug (mainly the application) • The optional RAM, DIMM, boards required by the application program. Are not installed correctly. |
| Remedy: | • Turn the main power OFF/ON. • Check the optional RAM, DIMM, boards • Check the combination of programs • Replace the controller board. |
Название
RICOH TYPE MPC6003E Тонер-картридж черный
RICOH TYPE MPC6003E Тонер-картридж желтый
RICOH TYPE MPC6003E Тонер-картридж пурпурный
RICOH TYPE MPC6003E Тонер-картридж голубой
RICOH Блок фотобарабана черный
RICOH Блок фотобарабана цветной
RICOH Блок проявки черный
RICOH Блок проявки голубой
RICOH Блок проявки пурпурный
RICOH Блок проявки желтый
