Ricoh MPC7501
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Коды ошибок
792-14
792-19
SC101
SC120
SC121
SC141
SC142
SC144
SC161
SC161-1
SC161-2
SC161-3
SC165
SC180
SC181
SC182
SC185
SC186
SC187
SC188
SC189
SC195
SC202
SC203
SC204
SC210
SC211
SC212
SC213
SC220
SC221
SC222
SC223
SC224
SC225
SC226
SC227
SC230
SC231
SC232
SC233
SC234
SC235
SC236
SC237
SC240
SC241
SC242
SC243
SC268
SC270
SC271
SC272
SC285
SC300
SC301
SC302
SC303
SC304
SC308
SC313
SC314
SC315
SC316
SC317
SC318
SC319
SC320
SC321
SC322
SC323
SC324
SC325
SC326
SC327
SC336
SC337
SC338
SC339
SC348
SC350
SC351
SC352
SC353
SC356
SC357
SC358
SC359
SC360
SC361
SC362
SC363
SC364
SC365
SC366
SC367
SC372
SC373
SC374
SC375
SC396
SC397
SC398
SC399
SC400
SC402
SC403
SC404
SC405
SC406
SC407
SC408
SC409
SC410
SC411
SC412
SC413
SC414
SC415
SC416
SC417
SC418
SC420
SC421
SC422
SC423
SC424
SC425
SC426
SC427
SC432
SC433
SC434
SC435
SC436
SC437
SC438
SC439
SC440
SC441
SC442
SC443
SC445
SC446
SC447
SC450
SC452
SC455
SC460
SC465
SC466
SC467
SC468
SC472
SC480
SC481
SC482
SC483
SC484
SC485
SC487
SC488
SC490
SC495
SC496
SC497
SC498
SC499
SC501
SC502
SC503
SC504
SC505
SC510
SC515
SC516
SC517
SC518
SC530
SC531
SC532
SC533
SC533-1
SC534
SC535
SC536
SC537
SC538
SC539
SC540
SC541
SC543
SC544
SC545
SC546
SC547
SC549
SC550
SC551
SC552
SC553
SC554
SC555
SC556
SC557
SC559
SC561
SC562
SC563
SC564
SC565
SC566
SC569
SC570
SC571
SC572
SC573
SC574
SC585
SC599
SC620
SC621
SC622
SC624
SC625
SC626
SC627
SC636
SC641
SC670
SC671
SC687
SC701
SC705
SC720
SC721
SC723
SC724
SC725
SC726
SC727
SC728
SC730
SC731
SC732
SC733
SC734
SC735
SC736
SC737
SC738
SC740
SC741
SC742
SC743
SC744
SC745
SC746
SC747
SC748
SC750
SC753
SC754
SC755
SC760
SC761
SC763
SC764
SC765
SC766
SC767
SC770
SC771
SC772
SC773
SC775
SC776
SC778-1
SC778-2
SC778-3
SC778-4
SC779
SC780
SC781
SC782
SC783-1
SC783-10
SC783-11
SC783-12
SC783-13
SC783-14
SC783-2
SC783-3
SC783-4
SC783-5
SC783-6
SC783-7
SC783-8
SC783-9
SC784
SC785
SC786
SC789
SC792-1
SC792-10
SC792-11
SC792-12
SC792-13
SC792-15
SC792-16
SC792-17
SC792-18
SC792-2
SC792-20
SC792-21
SC792-22
SC792-23
SC792-3
SC792-4
SC792-5
SC792-6
SC792-7
SC792-8
SC792-9
SC816
SC817
SC819
SC821
SC822
SC824
SC829
SC833
SC834
SC850
SC858
SC859
SC861
SC863
SC864
SC865
SC867
SC868
SC870
SC874
SC875
SC901
SC902
SC910 … SC914
SC919
SC925
Описание
| Error code: | 792-14 |
| Description: | Ring Binder (D392) 50/100 clamp adjustment error Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) |
| Causes: | • 50/100 adjustment motor (M702) connector loose, broken, defective • Motor overload • Motor defective • Ring switch HP sensor (S706) connector loose, broken, defective, or sensor defective • Ring switch timing sensor (S707) connector loose, broken, defective, or sensor defective |
| Error code: | 792-19 |
| Description: | Ring Binder (D392) Output belt unit rotation error Detected at HP after the time prescribed to leave the HP had elapsed (more than 800 pulses) (1st detection, jam, 2nd detection, SC error) -or- Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 2300 pulses) (1st detection, jam, 2nd detection, SC error) |
| Causes: | • Output belt rotation motor (M403) connector loose, broken, defective • Motor overload • Motor defective • Output belt rotation HP sensor (S403) connector loose, broken, defective • Sensor defective |
| Error code: | SC101 |
| Description: | Exposure lamp error The white level peak did not reach the prescribed threshold when the white plate was scanned. |
| Causes: | The scanner has scanned the white plate, but cannot detect the certain white level. • Defective exposure lamp • Defective exposure lamp stabilizer • Defective power source harness • Defective signal harness • High-voltage cable leak • Defective darkness starting characteristic |
| Remedy: | • Dirty optics • Exposure lamp defective • Exposure lamp does not turn ON • Lamp stabilizer defective • High voltage line leak • Power/signal harness defective |
| Error code: | SC120 |
| Description: | Scanner home position error 1 The scanner home position sensor did not detect the home position (did not go OFF) after the scanner moved forward 20 mm.. |
| Causes: | The scanner home position sensor does not detect the scanner leaving the home position. • Defective scanner home position sensor • Defective scanner home position sensor harness • Defective scanner motor driver • Defective scanner motor |
| Remedy: | • Scanner motor driver board defective • Scanner motor defective • Scanner HP sensor defective • Harness between scanner motor and scanner I/O board disconnected or broken. |
| Error code: | SC121 |
| Description: | Scanner home position error 2 The scanner home position sensor did not go ON after the scanner moved forward 1 mm and the feeler entered the HP sensor. |
| Causes: | The scanner home position sensor does not detect the scanner coming back to the home position. • Defective scanner home position sensor • Defective scanner home position sensor harness • Defective scanner motor driver • Defective scanner motor |
| Remedy: | • Scanner motor defective • Scanner HP sensor disconnected, defective |
| Error code: | SC141 |
| Description: | Black level detection error During AGC the value for black level was not within ±2 of the prescribed value. The copier can reproduce monochrome, but not color. |
| Causes: | The automatic adjustment has failed to correct the black level to the permissible range. • Defective SBU board • Defective harness |
| Remedy: | • SBU defective • Harness defective |
| Error code: | SC142 |
| Description: | White level detection error During AGC the value for white level was not within ±7 of the prescribed value. |
| Causes: | The automatic adjustment has failed to correct the white level to the permissible range. • Defective scanner drive • Defective optical section • Defective SBU board • Defective harness |
| Remedy: | • Exposure lamp defective • Harness disconnected, damaged • Dirty exposure glass, optics • Scanner motor, drive assembly defective • SBU board defective |
| Error code: | SC144 |
| Description: | SBU (Sensor Board Unit) communication error When the machine is switched ON, or when the machine returns to full operation from the energy save mode, the machine can not access the SBU register, or the SBU register values are abnormal. |
| Causes: | Cannot correctly establish communication with the SBU. • Defective harness • Defective destination device (e.g., BICU, etc) • Defective SBU |
| Remedy: | • Dirty exposure glass or optics • SBU board defective • SBU harness disconnected, defective |
| Error code: | SC161 |
| Description: | IDU (Image Discrimination Unit) error After the command is written into the DFID self-diagnosis startup register, the correct value is not stored in the register for the prescribed length of time after power ON. -or- After the negate interruption of FGATE occurs, IDU is not recognized within the prescribed time during scanning. |
| Causes: | • Check harness connections between SBU and IPU/VBCU • IPU defective • VBCU defective |
| Remedy: | • IPU board defective (defective connection between ASIC and DFID, defective LSYNC-signal) |
| Error code: | SC161-1 |
| Description: | IPU Error 1: LSYNC An error occurred during the self-diagnostic test performed every time the machine is powered on, or returns to full operation from energy save mode. |
| Causes: | • Harness between IPU and SBU disconnected or defective • Defective BCU board • Defective IPU board |
| Error code: | SC161-2 |
| Description: | IPU Error 2: Ri No Response The machine detected an error during Ri access |
| Causes: | • IPU board defective • BCU board defective • Controller board defective |
| Error code: | SC161-3 |
| Description: | The IPU fails to configure or initialize the DRAM. |
| Causes: | • Defective BICU board |
| Error code: | SC165 |
| Description: | Unauthorized copy protection failed |
| Causes: | • The machine detects that the optional ICIB is not installed or is faulty even if "Unauthorized Copy Protection" in User Tools is enabled. • When the machine is switched on or recovers from the evergy saver mode, it detects that the installed optional ICIB is faulty. • ICIB nlot attached correctly • Defective ICIB |
| Remedy: | • Connect the ICIB correctly • Replace the ICIB |
| Error code: | SC180 |
| Description: | Scanner Unit Exhaust Fan Lock The scanner unit exhaust fan did not switch on within 10 sec. after the CPU issued the ON signal. |
| Causes: | • Foreign object interfering with operation of fan • Fan motor harness disconnected or defective • Fan defective • SIOB board defective • SBU board defective |
| Error code: | SC181 |
| Description: | Lamp Regulator Cooling Fan The fan next to the lamp regulator board did not switch on within 10 sec. after the CPU issued the ON signal. |
| Causes: | • Fan motor harness disconnected or defective • SBU harness disconnected or defective • SIOB harness disconnected or defective • Fan defective • SBU board defective • SIOB board defective |
| Error code: | SC182 |
| Description: | Scanner Unit Exhaust Fan Lock The scanner unit exhaust fan did not switch on within 10 sec. after the CPU issued the ON signal. |
| Causes: | • Fan motor harness disconnected or defective • SBU harness disconnected or defective • SIOB harness disconnected or defective • Fan defective • SBU board defective • SIOB board defective |
| Error code: | SC185 |
| Description: | CIS communication error Error caused during ASIC register`s automatic initialization on the CIS, or during transmission between the CIS - DF. |
| Causes: | • Harness between the CIS - DF is disconnected • CIS defectiver |
| Error code: | SC186 |
| Description: | Gray balance adjustment error |
| Causes: | The value for gray balance was detected out of range after gray adjustment. |
| Remedy: | If cycling the machine power off/on does not solve the problem: • Clean the white strip • Clean the CIS glass • Check the following harnesses for loose, broken, or defective connectors: 1. Xe lamp to lamp regulator 2. Lamp regulator to CIS 3. CIS to IPU 4. CIS to IPU 5. IPU to IOB • One of the following boards is defective 1. CIS 2. IPU 3. IOB 4. BCU |
| Error code: | SC187 |
| Description: | CIS black level error The black level scanned by CIS is abnormal. The black level average of R, G or B is not within range (2 to 62). 0 < Calibrated Black data level < 255(10bit). |
| Causes: | • Turn off the machine. • Make sure CN210 and CN220 are connected securely. • Turn on the machine. |
| Error code: | SC188 |
| Description: | CIS white level error The shading data peak detected from the CIS is abnormal. |
| Causes: | • CIS defective |
| Error code: | SC189 |
| Description: | CIS gray balance adjustment error The adjustment error occurs during the test after adjusting the gray balance |
| Causes: | • CIS defective |
| Error code: | SC195 |
| Description: | Machine serial number error The number registered for the machine serial number does not match. |
| Causes: | Comparison of the product identification code in the machine serial number (11 digits). The product identification code in the machine serial number (11 digits) does not match. |
| Remedy: | • Confirm the correct serial number of the machine in the specifications Important! WHEN SC195 OCCURS, THE SERIAL NUMBER MUST BE INPUT. PLEASE CONTACT YOUR TECHNICAL SUPERVISOR. |
| Error code: | SC202 |
| Description: | Polygon motor error 1: ON timeout The polygon mirror motor does not reach the targeted operating speed: • Within 10 seconds after turning ON. • Within 10 sec. after changing speed |
| Causes: | • Polygon motor/driver board harness loose or disconnected • Polygon motor/driver board defective • Laser optics unit defective • IPU (EGB) defective |
| Remedy: | • Harness to polygon motor driver board disconnected, defective • Polygon motor defective • Polygon motor driver board defective • Polygon motor defective. |
| Error code: | SC203 |
| Description: | Polygon motor error 2: OFF timeout The polygon mirror motor does leave the READY status within 10 seconds after the polygon motor switches OFF. |
| Causes: | • Polygon motor/driver board harness loose or disconnected • Polygon motor/driver board defective • Laser optics unit defective • IPU (EGB) defective |
| Remedy: | • Harness to polygon motor driver board disconnected, defective • Polygon motor defective • Polygon motor driver board defective • Polygon motor defective. |
| Error code: | SC204 |
| Description: | Polygon motor error 3: Polygon motor lock signal error The polygon motor lock signal goes HIGH (inactive) while the laser diode is firing. |
| Causes: | • Polygon motor/driver board harness loose or disconnected • Polygon motor/driver board defective • Laser optics unit defective • IPU (EGB) defective |
| Remedy: | • Harness to polygon motor driver board disconnected, defective • Polygon motor defective • Polygon motor driver board defective |
| Error code: | SC210 |
| Description: | Laser beam detection error 1: K (Black) The laser synchronization sensor failed to detect the beginning and end of the laser beam flash for the designated color onto the polygon mirror while the mirror is rotating at the prescribed number of revolutions. |
| Causes: | • Cycle the machine off/on • CK Laser unit defective |
| Remedy: | • Laser synchronization detector sensor connection loose, not connected • Laser synchronization detector sensor defective |
| Error code: | SC211 |
| Description: | Laser beam detection error 1: Y (Yellow) The laser synchronization sensor failed to detect the beginning and end of the laser beam flash for the designated color onto the polygon mirror while the mirror is rotating at the prescribed number of revolutions. |
| Causes: | • Cycle the machine off/on • CK laser unit defective |
| Remedy: | • Laser synchronization detector sensor connection loose, not connected • Laser synchronization detector sensor defective |
| Error code: | SC212 |
| Description: | Laser beam detection error 1: M (Magenta) The laser synchronization sensor failed to detect the beginning and end of the laser beam flash for the designated color onto the polygon mirror while the mirror is rotating at the prescribed number of revolutions. |
| Causes: | • Cycle the machine off/on • YM laser unit defective |
| Remedy: | • Laser synchronization detector sensor connection loose, not connected • Laser synchronization detector sensor defective |
| Error code: | SC213 |
| Description: | Laser beam detection error 1: C (Cyan) The laser synchronization sensor failed to detect the beginning and end of the laser beam flash for the designated color onto the polygon mirror while the mirror is rotating at the prescribed number of revolutions. |
| Causes: | • Cycle the machine off/on • YM laser unit defective |
| Remedy: | • Laser synchronization detector sensor connection loose, not connected • Laser synchronization detector sensor defective |
| Error code: | SC220 |
| Description: | Laser Synchronization Detector Error 1: K Leading Edge: LD0 While the polygon motor is rotating normally, no synchronizing detection signal is output for LD0 black, or leading edge, even after the laser diode has been firing for 2 sec. |
| Causes: | • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective EGB |
| Remedy: | • Harness between the laser synchronizing detector and I/F unit is disconnected, defective • Laser synchronizing detector defective • Beam not reflected in photo detection • GAVD (ASIC) on the BICU is defective • LD driver board defective • LDB defective • BICU defective • Check board connections, replace |
| Error code: | SC221 |
| Description: | Laser Synchronization Detector Error 2: K Leading Edge (Other than LD0) While the polygon motor is rotating normally, no synchronizing detection signal is output for black, leading edge for any LD other than LD0, even after the laser diode has been firing for 2 sec. |
| Causes: | • Harness between the laser synchronizing detector and I/F unit is disconnected, defective • Check all connections between LD unit, LDB, IPU • LD unit • LDB defective • IPU defective |
| Remedy: | • Beam not reflected in photo detection • GAVD (ASIC) (ASIC) on the BICU defective • LD driver defective • LDB defective • BICU defective • Check board connections, replace |
| Error code: | SC222 |
| Description: | Laser Synchronization Detector Error 1: Y Leading Edge: LD0 While the polygon motor is rotating normally, no synchronizing detection signal is output for LD0 yellow, leading edge, even after the laser diode has been firing for 2 sec. |
| Causes: | • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective EGB |
| Remedy: | • Harness between the laser synchronizing detector and I/F unit is disconnected, defective • Laser synchronizing detector defective • Beam not reflected in photo detection • GAVD (ASIC) (ASIC) on the BICU defective • LD driver board defective • LDB defective • BICU defective • Check board connections, replace |
| Error code: | SC223 |
| Description: | Laser Synchronization Detector Error 2: Y Leading Edge (Other than LD0) While the polygon motor is rotating normally, no synchronizing detection signal is output for yellow, leading edgefor any LD other than LD0, even after the laser diode has been firing for 2 sec. |
| Causes: | • Harness between the laser synchronizing detector and I/F unit is disconnected, defective • Check all connections between LD unit, LDB, IPU • LD unit • LDB defective • IPU defective |
| Remedy: | • Beam not reflected in photo detection • GAVD (ASIC) (ASIC) on the BICU defective • LD driver defective • LDB defective • BICU defective • Check board connections, replace |
| Error code: | SC224 |
| Description: | Laser Synchronization Detector Error 1: M Leading Edge: LD0 While the polygon motor is rotating normally, no synchronizing detection signal is output for LD0 magenta, leading edge, even after the laser diode has been firing for 2 sec. |
| Causes: | • Cycle the machine off/on • YM laser unit defective |
| Remedy: | • Harness between the laser synchronizing detector and I/F unit is disconnected, defective • Laser synchronizing detector defective • Beam not reflected in photo detection • GAVD (ASIC) on the BICU defective • LD driver board defective • LDB defective • BICU defective • Check board connections, replace |
| Error code: | SC225 |
| Description: | Laser Synchronization Detector Error 2: M Leading Edge (Other than LD0) While the polygon motor is rotating normally, no synchronizing detection signal is output for magenta, leading edge for any LD other than LD0, even after the laser diode has been firing for 2 sec. |
| Causes: | • Harness between the laser synchronizing detector and I/F unit is disconnected, defective • Check all connections between LD unit, LDB, IPU • LD unit • LDB defective • IPU defective |
| Remedy: | • Beam not reflected in photo detection • GAVD (ASIC) on the BICU defective • LD driver defective • LDB defective • BICU defective • Check board connections, replace |
| Error code: | SC226 |
| Description: | Laser Synchronization Detector Error 1: C Leading Edge: LD0 While the polygon motor is rotating normally, no synchronizing detection signal is output for LD0 cyan, leading edge, even after the laser diode has been firing for 2 sec. |
| Causes: | • Cycle the machine off/on • YM Laser unit defective |
| Remedy: | • Harness between the laser synchronizing detector and I/F unit is disconnected, defective • Laser synchronizing detector defective • Beam not reflected in photo detection • GAVD (ASIC) on the BICU defective • LD driver board defective • LDB defective • BICU defective • Check board connections, replace |
| Error code: | SC227 |
| Description: | Laser Synchronization Detector Error 2: C Leading Edge (Other than LD0) While the polygon motor is rotating normally, no synchronizing detection signal is output for cyan, leading edgefor any LD other than LD0, even after the laser diode has been firing for 2 sec. |
| Causes: | • Harness between the laser synchronizing detector and I/F unit is disconnected, defective • Check all connections between LD unit, LDB, IPU • LD unit • LDB defective • IPU defective |
| Remedy: | • Beam not reflected in photo detection • GAVD (ASIC) on the BICU defective • LD driver defective • LDB defective • BICU defective • Check board connections, replace |
| Error code: | SC230 |
| Description: | FGATE error 1: Feedback remains HIGH for K write After the start of timing to create the black image, the PFGATE register of the GAVD (ASIC) does not assert, even after 5 sec. when: • Images are created on the drum. • MUSIC patterns are created on the transfer belt. The BICU received no feedback (LOW signal) from the LD unit to indicate that the lasers started firing at the prescribed time to create the patterns. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • CK Laser unit defective |
| Remedy: | • GAVD (ASIC) on the BICU defective • PCI I/F on the IPU defective • ASIC on the IOB defective • Controller board disconnected, defective • Harness between the BICU and LDB unit disconnected, loose, or defective. • Check board connections, replace |
| Error code: | SC231 |
| Description: | FGATE error 1: Feedback remains LOW for K write After the start of timing to create the black image, the PFGATE register of the GAVD (ASIC) does not assert, even after 5 sec. when: • Images are created on the drum. • MUSIC patterns are created on the transfer belt. The BICU received a LOW feedback signal, but the signal remained LOW (indicating the lasers were still operating), even after creation of the next image should have started. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • CK Laser unit defective |
| Remedy: | • GAVD (ASIC) on the BICU defective • PCI I/F on the IPU defective • ASIC on the IOB defective • Check board connections, replace |
| Error code: | SC232 |
| Description: | FGATE error 1: Feedback remains HIGH for Y write After the start of timing to create the yellow image, the PFGATE register of the GAVD (ASIC) does not assert, even after 5 sec. when: • Images are created on the drum. • MUSIC patterns are created on the transfer belt. The BICU received no feedback (LOW signal) from the LD unit to indicate that the lasers started firing at the prescribed time to create the patterns. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • CK Laser unit defective |
| Remedy: | • GAVD (ASIC) on the BICU defective • PCI I/F on the IPU defective • ASIC on the IOB defective • Controller board disconnected, defective • Harness between the BICU and LDB unit disconnected, loose, or defective. • Check board connections, replace |
| Error code: | SC233 |
| Description: | FGATE error 1: Feedback remains LOW for Y write. After the start of timing to create the yellow image, the PFGATE register of the GAVD (ASIC) does not assert, even after 5 sec. when: • Images are created on the drum. • MUSIC patterns are created on the transfer belt. The BICU received a LOW feedback signal, but the signal remained LOW (indicating the lasers were still operating), even after creation of the next image should have started. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • CK Laser unit defective |
| Remedy: | • GAVD (ASIC) on the BICU defective • PCI I/F on the IPU defective • ASIC on the IOB defective • Check board connections, replace |
| Error code: | SC234 |
| Description: | FGATE error 1: Feedback remains HIGH for M write. After the start of timing to create the magenta image, the PFGATE register of the GAVD (ASIC) does not assert, even after 5 sec. when: • Images are created on the drum. • MUSIC patterns are created on the transfer belt. The BICU received no feedback (LOW signal) from the LD unit to indicate that the lasers started firing at the prescribed time to create the patterns. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • YM laser unit defective |
| Remedy: | • GAVD (ASIC) on the BICU defective • PCI I/F on the IPU defective • ASIC on the IOB defective • Controller board disconnected, defective • Harness between the BICU LDB unit disconnected, loose, or defective. • Check board connections, replace |
| Error code: | SC235 |
| Description: | FGATE error 1: Feedback remains LOW for M write. After the start of timing to create the magenta image, the PFGATE register of the GAVD (ASIC) does not assert, even after 5 sec. when: • Images are created on the drum. • MUSIC patterns are created on the transfer belt. The BICU received a LOW feedback signal, but the signal remained LOW (indicating the lasers were still operating), even after creation of the next image should have started. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • YM laser unit defective |
| Remedy: | • GAVD (ASIC) on the BICU defective • PCI I/F on the IPU defective • ASIC on the IOB defective • Check board connections, replace |
| Error code: | SC236 |
| Description: | FGATE error 1: Feedback remains HIGH for C write. After the start of timing to create the cyan image, the PFGATE register of the GAVD (ASIC) does not assert, even after 5 sec. when: • Images are created on the drum. • MUSIC patterns are created on the transfer belt. The BICU received no feedback (LOW signal) from the LD unit to indicate that the lasers started firing at the prescribed time to create the patterns. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • YM laser unit defective |
| Remedy: | • GAVD (ASIC) on the BICU defective • PCI I/F on the IPU defective • ASIC on the IOB defective • Controller board disconnected, defective • Harness between the BICU and LDB unit disconnected, loose, or defective. • Check board connections, replace |
| Error code: | SC237 |
| Description: | FGATE error 1: Feedback remains LOW for C write. After the start of timing to create the cyan image, the PFGATE register of the GAVD (ASIC) does not assert, even after 5 sec. when: • Images are created on the drum. • MUSIC patterns are created on the transfer belt. The BICU received a LOW feedback signal, but the signal remained LOW (indicating the lasers were still operating), even after creation of the next image should have started. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • YM laser unit defective |
| Remedy: | • GAVD (ASIC) on the BICU defective • PCI I/F on the IPU defective • ASIC on the IOB defective • Check board connections, replace |
| Error code: | SC240 |
| Description: | LD error 1: K An error is asserted at the LD error terminal of the black, yellow, magenta, or cyan LD driver after initialization of the LD because the power to the LD was higher or lower than the prescribed limit. |
| Causes: | • Worn-out LD • Disconnected or broken harness of the LD. |
| Remedy: | • LD defective due to wear, damage, short circuit • LDB harness disconnected, loose or defective |
| Error code: | SC241 |
| Description: | LD error 1: Y An error is asserted at the LD error terminal of the black, yellow, magenta, or cyan LD driver after initialization of the LD because the power to the LD was higher or lower than the prescribed limit. |
| Causes: | • Cycle the machine off/on • CK laser unit defective |
| Remedy: | • LD defective due to wear, damage, short circuit • LDB harness disconnected, loose or defective |
| Error code: | SC242 |
| Description: | LD error 1: M An error is asserted at the LD error terminal of the black, yellow, magenta, or cyan LD driver after initialization of the LD because the power to the LD was higher or lower than the prescribed limit. |
| Causes: | • Cycle the machine off/on • YM laser unit defective |
| Remedy: | • LD defective due to wear, damage, short circuit • LDB harness disconnected, loose or defective |
| Error code: | SC243 |
| Description: | LD error 1: C An error is asserted at the LD error terminal of the black, yellow, magenta, or cyan LD driver after initialization of the LD because the power to the LD was higher or lower than the prescribed limit. |
| Causes: | • Cycle the machine off/on • YM laser unit defective |
| Remedy: | • LD defective due to wear, damage, short circuit • LDB harness disconnected, loose or defective |
| Error code: | SC268 |
| Description: | Optical unit sensor error. At power ON, one of the two temperature sensors in the optics unit detected a temperature lower than 0°C for more than 1 sec. -or- It detected a temperature higher than 100°C for more than 1 sec. |
| Causes: | After the main power switch ON, writing thermistor temperature is detected at 100ms intervals an ... • Less than -30 degrees Celsius is detected for more than 4 seconds (Thermistor defective). • More than 105 degrees Celsius is detected for more than 1 second (Thermistor short). |
| Remedy: | • Thermistor disconnected (causes extremely low temperature reading) • Thermistor damaged and short circuited (causes extremely high temperature reading) • BICU defective |
| Error code: | SC270 |
| Description: | Mirror motor upper/lower limit: Y (Yellow) The pulse rate of the mirror motor reaches the upper or lower limit. Note: SP2182 displays the pulse rate for each motor. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • CK laser unit defective |
| Remedy: | • 3rd mirror motor is defective. • 3rd mirror motor connecter is not connected correctly. |
| Error code: | SC271 |
| Description: | Mirror motor upper/lower limit: M (Magenta) The pulse rate of the mirror motor reaches the upper or lower limit. Note: SP2182 displays the pulse rate for each motor. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • CK laser unit defective |
| Remedy: | • 3rd mirror motor is defective. • 3rd mirror motor connecter is not connected correctly. |
| Error code: | SC272 |
| Description: | Mirror motor upper/lower limit: C (Cyan) The pulse rate of the mirror motor reaches the upper or lower limit. Note: SP2182 displays the pulse rate for each motor. |
| Causes: | • Cycle the machine off/on • IPU harness loose, disconnected, broken, defective • IPU defective • YM laser unit defective |
| Remedy: | • 3rd mirror motor is defective. • 3rd mirror motor connecter is not connected correctly. |
| Error code: | SC285 |
| Description: | MUSIC error. An error with the MUSIC occurs four times since the last time the main power was turned ON. |
| Causes: | • A PCDU is set incorrectly • ITB is set incorrectly • Execute manual process control with SP3011-2 (Density Adjustment) • MUSIC sensor harness loose, disconnected, broken, defective • MUSIC sensor defective • ITB damaged • Laser unit defective |
| Remedy: | • ITB defective • MUSIC sensors are dirty • MUSIC sensors are defective |
| Error code: | SC300 |
| Description: | AC charge output error 1: K An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times). |
| Causes: | • Disconnected or defective high voltage harness • Defective high voltage power supply • Defective EGB |
| Remedy: | • High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU. |
| Error code: | SC301 |
| Description: | AC charge output error 2: M An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times). |
| Causes: | • Disconnect the high voltage cable from Terminal C of the power pack. • Attach a voltmeter to the terminal. • If there is no output from the terminal, replace the power pack. -or- • If there is output from the terminal, test the resistance between the high voltage cable and the ground. • If resistance is nearly "0", check the high-voltage harness for defects and replace it if necessary. • Test the conductivity between the PCU and the ground. If there is no conductivity between the PCU and ground, replace the PCU. • If there is no charge PWM signal, replace the harness and/or BCU. |
| Remedy: | • High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU. |
| Error code: | SC302 |
| Description: | AC charge output error 3: C An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times). |
| Causes: | This SC is issued if the BICU detects a short in the power pack 10 times consecutively. Open circuit (+) / Short circuit (-) |
| Remedy: | • High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU. |
| Error code: | SC303 |
| Description: | AC charge output error 4: Y An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times). |
| Causes: | • Disconnect the high voltage cable from Terminal C of the power pack. • Attach a voltmeter to the terminal. • If there is no output from the terminal, replace the power pack. -or- • If there is output from the terminal, test the resistance between the high voltage cable and the ground. • If resistance is nearly "0", check the high-voltage harness for defects and replace it if necessary. • Test the conductivity between the PCU and the ground. If there is no conductivity between the PCU and ground, replace the PCU. • If there is no charge PWM signal, replace the harness and/or BCU. |
| Remedy: | • High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU. |
| Error code: | SC304 |
| Description: | Charge Corona Error: Charge Leak (K PCU) A abnormal detection signal (H) was detected for longer than 250 ms. |
| Causes: | • Turn the machine power off/on • CGB power pack harness connectors loose, broken, defective • Corona wire caps loose, missing • CGB power pack defective • Charge corona unit connectors loose, broken, defective |
| Error code: | SC308 |
| Description: | Charge Corona Error: Wire Cleaner Error (K PCU) The charge corona wire cleaner motor remained locked after the motor was switched on, or failed to switch off within the prescribed time after cleaning started. |
| Causes: | • Turn the machine power off/on • Motor overloaded due to a physical obstruction • Motor defective |
| Error code: | SC313 |
| Description: | Charge, development error 2: M 500 ms after the black, magenta, cyan, and yellow drums start to rotate, the machine starts to monitor the AC current feedback at 8 ms intervals. This is SC is issued if the feedback for the charge unit of any color drops below 0.5V for 400 ms (50 consecutive readings). |
| Causes: | • Make sure that the settings of SP2202 are at the defaults. • Check harness connections between charge roller and transfer power pack. • Defective charge roller • Defective power pack |
| Remedy: | • Make sure that the settings of SP2202 are at the defaults. • Defective charge roller • Defective power pack |
| Error code: | SC314 |
| Description: | Charge, development error 3: C 500 ms after the black, magenta, cyan, and yellow drums start to rotate, the machine starts to monitor the AC current feedback at 8 ms intervals. This is SC is issued if the feedback for the charge unit of any color drops below 0.5V for 400 ms (50 consecutive readings). |
| Causes: | • Make sure that the settings of SP2202 are at the defaults. • Check harness connections between charge roller and transfer power pack. • Defective charge roller • Defective power pack |
| Remedy: | • Make sure that the settings of SP2202 are at the defaults. • Defective charge roller • Defective power pack |
| Error code: | SC315 |
| Description: | Charge, development error 4: Y 500 ms after the black, magenta, cyan, and yellow drums start to rotate, the machine starts to monitor the AC current feedback at 8 ms intervals. This is SC is issued if the feedback for the charge unit of any color drops below 0.5V for 400 ms (50 consecutive readings). |
| Causes: | • Make sure that the settings of SP2202 are at the defaults. • Check harness connections between charge roller and transfer power pack. • Defective charge roller • Defective power pack |
| Remedy: | • Make sure that the settings of SP2202 are at the defaults. • Defective charge roller • Defective power pack |
| Error code: | SC316 |
| Description: | AC bias charge adjustment error 1: K An average value of 8 ms/cycle could not be attained for Vpp (AC charge bias) within 15 attempts. -or- The output of the AC charge boosted Vpp over 2.8 kV. |
| Causes: | • Check the connections of the charge unit of the PCU where the problem occurred. • Replace the charge unit of the PCU (CBG power pack for the K PCU, charge roller unit for YMC PCUs) |
| Remedy: | • Charge roller dirty • Charge roller defective • Bias terminal connection at the PCU receptacle is dirty or defective |
| Error code: | SC317 |
| Description: | AC bias charge adjustment error 2: M An average value of 8 ms/cycle could not be attained for Vpp (AC charge bias) within 15 attempts. -or- The output of the AC charge boosted Vpp over 2.8 kV. |
| Causes: | • Check the connections of the charge unit of the PCU where the problem occurred. • Replace the charge unit of the PCU (CBG power pack for the K PCU, charge roller unit for YMC PCUs) |
| Remedy: | • Charge roller dirty • Charge roller defective • Bias terminal connection at the PCU receptacle is dirty or defective |
| Error code: | SC318 |
| Description: | AC bias charge adjustment error 3: C An average value of 8 ms/cycle could not be attained for Vpp (AC charge bias) within 15 attempts. -or- The output of the AC charge boosted Vpp over 2.8 kV. |
| Causes: | • Check the connections of the charge unit of the PCU where the problem occurred. • Replace the charge unit of the PCU (CBG power pack for the K PCU, charge roller unit for YMC PCUs) |
| Remedy: | • Charge roller dirty • Charge roller defective • Bias terminal connection at the PCU receptacle is dirty or defective |
| Error code: | SC319 |
| Description: | AC bias charge adjustment error 4: Y An average value of 8 ms/cycle could not be attained for Vpp (AC charge bias) within 15 attempts. -or- The output of the AC charge boosted Vpp over 2.8 kV. |
| Causes: | • Check the connections of the charge unit of the PCU where the problem occurred. • Replace the charge unit of the PCU (CBG power pack for the K PCU, charge roller unit for YMC PCUs) |
| Remedy: | • Charge roller dirty • Charge roller defective • Bias terminal connection at the PCU receptacle is dirty or defective |
| Error code: | SC320 |
| Description: | Development power pack error 1: K An interrupt checks the status of the each power pack every 2 ms. This SC is issued if the BICU detects a short in the development DC charge for black, magenta, cyan, or yellow (or V = 0) for 500 ms (250 times). |
| Causes: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective |
| Remedy: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective 1. Disconnect the high voltage cable from Terminal B of the high-voltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is "0" or nearly "0", check the high-voltage harness for defects and replace it if necessary. If replacing the harness does not solve the problem, 4. Test the resistance between the development unit terminal and the ground. If there is no resistance (0Ù) between the development unit and the ground, replace the development unit. 5. If there is no development PWM signal, replace the harness and/or IOB. |
| Error code: | SC321 |
| Description: | Development power pack error 2: M An interrupt checks the status of the each power pack every 2 ms. This SC is issued if the BICU detects a short in the development DC charge for black, magenta, cyan, or yellow (or V = 0) for 500 ms (250 times). |
| Causes: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective |
| Remedy: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective 1. Disconnect the high voltage cable from Terminal B of the high-voltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is "0" or nearly "0", check the high-voltage harness for defects and replace it if necessary. If replacing the harness does not solve the problem, 4. Test the resistance between the development unit terminal and the ground. If there is no resistance (0Ù) between the development unit and the ground, replace the development unit. 5. If there is no development PWM signal, replace the harness and/or IOB. |
| Error code: | SC322 |
| Description: | Development power pack error 3: C An interrupt checks the status of the each power pack every 2 ms. This SC is issued if the BICU detects a short in the development DC charge for black, magenta, cyan, or yellow (or V = 0) for 500 ms (250 times). |
| Causes: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective |
| Remedy: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective 1. Disconnect the high voltage cable from Terminal B of the high-voltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is "0" or nearly "0", check the high-voltage harness for defects and replace it if necessary. If replacing the harness does not solve the problem, 4. Test the resistance between the development unit terminal and the ground. If there is no resistance (0Ù) between the development unit and the ground, replace the development unit. 5. If there is no development PWM signal, replace the harness and/or IOB. |
| Error code: | SC323 |
| Description: | Development power pack error 4: Y An interrupt checks the status of the each power pack every 2 ms. This SC is issued if the BICU detects a short in the development DC charge for black, magenta, cyan, or yellow (or V = 0) for 500 ms (250 times). |
| Causes: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective |
| Remedy: | • Development power pack defective • High voltage power supply defective • High voltage power supply harness defective • Development unit defective • IOB harness disconnected or defective • IOB defective 1. Disconnect the high voltage cable from Terminal B of the high-voltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is "0" or nearly "0", check the high-voltage harness for defects and replace it if necessary. If replacing the harness does not solve the problem, 4. Test the resistance between the development unit terminal and the ground. If there is no resistance (0Ù) between the development unit and the ground, replace the development unit. 5. If there is no development PWM signal, replace the harness and/or IOB. |
| Error code: | SC324 |
| Description: | Development motor error 1: K The PLL lock signal remained HIGH or LOW for longer than the prescribed time for the development motor of the affected color. |
| Causes: | • Development motor shaft locked, blocked by obstruction • Development motor defective • DRB defective |
| Remedy: | • Development motor shaft locked, blocked by and obstruction • DRB (Drive Board) defective |
| Error code: | SC325 |
| Description: | Development motor error 2: M The PLL lock signal remained HIGH or LOW for longer than the prescribed time for the development motor of the affected color. |
| Causes: | • Development motor shaft locked, blocked by obstruction • Development motor defective • DRB defective |
| Remedy: | • Development motor shaft locked, blocked by and obstruction • DRB (Drive Board) defective |
| Error code: | SC326 |
| Description: | Development motor error 3: C The PLL lock signal remained HIGH or LOW for longer than the prescribed time for the development motor of the affected color. |
| Causes: | • Development motor shaft locked, blocked by obstruction • Development motor defective • DRB defective |
| Remedy: | • Development motor shaft locked, blocked by and obstruction • DRB (Drive Board) defective |
| Error code: | SC327 |
| Description: | Development motor error 4: Y The PLL lock signal remained HIGH or LOW for longer than the prescribed time for the development motor of the affected color. |
| Causes: | • Development motor shaft locked, blocked by obstruction • Development motor defective • DRB defective |
| Remedy: | • Development motor shaft locked, blocked by and obstruction • DRB (Drive Board) defective |
| Error code: | SC336 |
| Description: | Developer set error 1: K The value of Vcnt is set at the maximum or minimum setting when the TD sensor is initialized. |
| Causes: | 1. Open the front door. 2. Pull out the film seal from the black, magenta, cyan, or yellow developer bottle. 3. Do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for K. • SP3801 004 to initialize the TD sensor for M. • SP3801 005 to initialize the TD sensor for C. • SP3801 006 to initialize the TD sensor for Y |
| Remedy: | • Film seal not removed from the black, magenta, cyan, or yellow developer case Open the front door. Pull out the film seal from the black, magenta, cyan, or yellow developer case. Be sure to do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for black. • SP3801 004 to initialize the TD sensor for magenta. • SP3801 005 to initialize the TD sensor for cyan. • SP3801 006 to initialize the TD sensor for yellow. |
| Error code: | SC337 |
| Description: | Developer set error 2: M The value of Vcnt is set at the maximum or minimum setting when the TD sensor is initialized. |
| Causes: | 1. Open the front door. 2. Pull out the film seal from the black, magenta, cyan, or yellow developer bottle. 3. Do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for K. • SP3801 004 to initialize the TD sensor for M. • SP3801 005 to initialize the TD sensor for C. • SP3801 006 to initialize the TD sensor for Y |
| Remedy: | • Film seal not removed from the black, magenta, cyan, or yellow developer case Open the front door. Pull out the film seal from the black, magenta, cyan, or yellow developer case. Be sure to do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for black. • SP3801 004 to initialize the TD sensor for magenta. • SP3801 005 to initialize the TD sensor for cyan. • SP3801 006 to initialize the TD sensor for yellow. |
| Error code: | SC338 |
| Description: | Developer set error 3: C The value of Vcnt is set at the maximum or minimum setting when the TD sensor is initialized. |
| Causes: | 1. Open the front door. 2. Pull out the film seal from the black, magenta, cyan, or yellow developer bottle. 3. Do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for K. • SP3801 004 to initialize the TD sensor for M. • SP3801 005 to initialize the TD sensor for C. • SP3801 006 to initialize the TD sensor for Y |
| Remedy: | • Film seal not removed from the black, magenta, cyan, or yellow developer case Open the front door. Pull out the film seal from the black, magenta, cyan, or yellow developer case. Be sure to do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for black. • SP3801 004 to initialize the TD sensor for magenta. • SP3801 005 to initialize the TD sensor for cyan. • SP3801 006 to initialize the TD sensor for yellow. |
| Error code: | SC339 |
| Description: | Developer set error 4: Y The value of Vcnt is set at the maximum or minimum setting when the TD sensor is initialized. |
| Causes: | 1. Open the front door. 2. Pull out the film seal from the black, magenta, cyan, or yellow developer bottle. 3. Do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for K. • SP3801 004 to initialize the TD sensor for M. • SP3801 005 to initialize the TD sensor for C. • SP3801 006 to initialize the TD sensor for Y |
| Remedy: | • Film seal not removed from the black, magenta, cyan, or yellow developer case Open the front door. Pull out the film seal from the black, magenta, cyan, or yellow developer case. Be sure to do the correct SP for the affected color: • SP3801 003 to initialize the TD sensor for black. • SP3801 004 to initialize the TD sensor for magenta. • SP3801 005 to initialize the TD sensor for cyan. • SP3801 006 to initialize the TD sensor for yellow. |
| Error code: | SC348 |
| Description: | Toner hopper motor error. 2 sec. after the motor START signal is output, a LOCK signal cannot be detected. |
| Causes: | • Motor harness disconnected, loose, or defective • Toner pump overload • Sub hopper overload • Toner hopper motor defective |
| Remedy: | • Motor harness disconnected, loose, or defective • Powder pump overload • Sub hopper overload • Toner hopper motor defective |
| Error code: | SC350 |
| Description: | Developer Fill Error: K The PCU failed to fill with developer from the developer bottle when SP3814-1 was executed. |
| Causes: | • Developer bottle not set correctly • Developer in the bottle is clogged and not flowing Note: For detailed information about how to handle problems developer filling, see "Handling Problems with Developer Filling" under "PCU" in Section 3. |
| Remedy: | 1. Check if the connectors on the TD sensor interface board 1 (copier) and the main control board (CN353) are properly connected. 2. Make sure 5V and 12V are provided to the TD sensor interface board 1 from the main control board (CN353). 3. Check if the harnesses are damaged. 4. Make sure TD sensor interface boards 1 and 2 are properly installed. 5. Replace TD sensor interface board s1, 2, main control board, and/or the I/O control board. |
| Error code: | SC351 |
| Description: | Developer Fill Error: M The PCU failed to fill with developer from the developer bottle when SP3814-1 was executed. |
| Causes: | • Developer bottle not set correctly • Developer in the bottle is clogged and not flowing Note: For detailed information about how to handle problems developer filling, see "Handling Problems with Developer Filling" under "PCU" in Section 3. |
| Remedy: | 1. Make sure the connectors on the TD sensor interface board 2 (revolver) and the TD sensor and slip ring are properly connected. 2. Check if the harnesses is damaged. 3. Replace the TD sensor. 4. Replace the TD sensor interface board 2. 5. Replace the TD sensor interface board 1. 6. Replace the main control board. |
| Error code: | SC352 |
| Description: | Developer Fill Error: C The PCU failed to fill with developer from the developer bottle when SP3814-1 was executed. |
| Causes: | • Developer bottle not set correctly • Developer in the bottle is clogged and not flowing Note: For detailed information about how to handle problems developer filling, see "Handling Problems with Developer Filling" under "PCU" in Section 3. |
| Error code: | SC353 |
| Description: | Developer Fill Error: Y The PCU failed to fill with developer from the developer bottle when SP3814-1 was executed. |
| Causes: | • Developer bottle not set correctly • Developer in the bottle is clogged and not flowing Note: For detailed information about how to handle problems developer filling, see "Handling Problems with Developer Filling" under "PCU" in Section 3. |
| Error code: | SC356 |
| Description: | Toner Supply Error (C) • Amount of toner on the ID sensor pattern printed and read between sheets less than 0.200 (SP3300-3). • Accumulated toner clutch ON time in the C sub hopper of the toner supply unit greater than 5000 (SP3301-43) |
| Causes: | A small rectangular wire attached to the shaft of an augur in each toner supply unit scrapes the surface of the toner end sensor with each rotation of the augur. The cleaning wire may be bent or the toner end sensor is defective. If the toner end sensor is damaged or out of position, the toner end sensor will cease to function normally. |
| Remedy: | • Replace the affected toner supply unit. |
| Error code: | SC357 |
| Description: | Toner Supply Error (M) • Amount of toner on the ID sensor pattern printed and read between sheets less than 0.200 (SP3300-3). • Accumulated toner clutch ON time in the M sub hopper of the toner supply unit greater than 5000 (SP3301-43) |
| Causes: | A small rectangular wire attached to the shaft of an augur in each toner supply unit scrapes the surface of the toner end sensor with each rotation of the augur. The cleaning wire may be bent or the toner end sensor is defective. If the toner end sensor is damaged or out of position, the toner end sensor will cease to function normally. |
| Remedy: | • Replace the affected toner supply unit. |
| Error code: | SC358 |
| Description: | Toner Supply Error (Y) • Amount of toner on the ID sensor pattern printed and read between sheets less than 0.200 (SP3300-4). • Accumulated toner clutch ON time in the Y sub hopper of the toner supply unit greater than 5000 (SP3301-43) |
| Causes: | A small rectangular wire attached to the shaft of an augur in each toner supply unit scrapes the surface of the toner end sensor with each rotation of the augur. The cleaning wire may be bent or the toner end sensor is defective. If the toner end sensor is damaged or out of position, the toner end sensor will cease to function normally. |
| Remedy: | • Replace the affected toner supply unit. |
| Error code: | SC359 |
| Description: | Toner Supply Error 4: Y The machine detected 10 times that the amount of toner applied to create the yellow ID sensor pattern on the drum between sheets (SP3101-4 ID Pattern Display - Applied Y) was less than the minimum threshold setting (0.0 mg/cm2). Also, the total time for the operation of the sub hopper clutch (SP3251-4 Tnr Supply Time - Sub Hopper CL: Y) exceeded the threshold of 65K ms. |
| Causes: | • Toner end sensor cleaning spring broken, mechanism defective • Toner end sensor loose, broken, or defective • Replace toner supply unit |
| Error code: | SC360 |
| Description: | TD sensor (Vt high) error 1: K The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds 4.5V for two counts. |
| Causes: | These SC codes are issued if the TD sensor output is greater than 4.7V after 20 consecutive readings. |
| Remedy: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor. 1. Turn the machine OFF and ON. 2. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 3. Check the drawer connector. 4. Replace the TD sensor. 5. After replacing the black TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC361 |
| Description: | TD sensor (Vt high) error 2: M The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds 4.5V for two counts. |
| Causes: | These SC codes are issued if the TD sensor output is greater than 4.7V after 20 consecutive readings. |
| Remedy: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor. 1. Turn the machine OFF and ON. 2. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 3. Check the drawer connector. 4. Replace the TD sensor. 5. After replacing the black TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC362 |
| Description: | TD sensor (Vt high) error 3: C The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds 4.5V for two counts. |
| Causes: | These SC codes are issued if the TD sensor output is greater than 4.7V after 20 consecutive readings. |
| Remedy: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor. 1. Turn the machine OFF and ON. 2. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 3. Check the drawer connector. 4. Replace the TD sensor. 5. After replacing the black TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC363 |
| Description: | TD sensor (Vt high) error 4: Y The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds 4.5V for two counts. |
| Causes: | These SC codes are issued if the TD sensor output is greater than 4.7V after 20 consecutive readings. |
| Remedy: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor. 1. Turn the machine OFF and ON. 2. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 3. Check the drawer connector. 4. Replace the TD sensor. 5. After replacing the black TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC364 |
| Description: | TD sensor (Vt low) error 1: K The Vt value of the black, magenta, cyan, or yellow TD sensor is below 0.5V for 10 counts. |
| Causes: | • TD sensor harness disconnected, loose, defective • A drawer connector (located on the rear of a development unit) disconnected, loose, defective • TD sensor defective, replace the PCU Note: The TD sensor cannot be replaced independently. The PCU must be replaced if the TD sensor is defective. |
| Remedy: | • TD sensor harness disconnected, loose, defective • A drawer connector (located on the rear of a development unit) disconnected, loose, defective • TD sensor defective 1. Turn the machine OFF and ON. 2. Check the TD sensor connector and harness between the TD sensor and PCU for damage. Replace it if necessary. 3. Check the drawer connector. 4. Replace the TD sensor. 5. After replacing the TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC365 |
| Description: | TD sensor (Vt low) error 2: M The Vt value of the black, magenta, cyan, or yellow TD sensor is below 0.5V for 10 counts. |
| Causes: | These SC codes are issued if the TD sensor output is less than 0.5V after 10 consecutive readings. |
| Remedy: | • TD sensor harness disconnected, loose, defective • A drawer connector (located on the rear of a development unit) disconnected, loose, defective • TD sensor defective 1. Turn the machine OFF and ON. 2. Check the TD sensor connector and harness between the TD sensor and PCU for damage. Replace it if necessary. 3. Check the drawer connector. 4. Replace the TD sensor. 5. After replacing the TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC366 |
| Description: | TD sensor (Vt low) error 3: C The Vt value of the black, magenta, cyan, or yellow TD sensor is below 0.5V for 10 counts. |
| Causes: | These SC codes are issued if the TD sensor output is less than 0.5V after 10 consecutive readings. |
| Remedy: | • TD sensor harness disconnected, loose, defective • A drawer connector (located on the rear of a development unit) disconnected, loose, defective • TD sensor defective 1. Turn the machine OFF and ON. 2. Check the TD sensor connector and harness between the TD sensor and PCU for damage. Replace it if necessary. 3. Check the drawer connector. 4. Replace the TD sensor. 5. After replacing the TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC367 |
| Description: | TD sensor (Vt low) error 4: Y The Vt value of the black, magenta, cyan, or yellow TD sensor is below 0.5V for 10 counts. |
| Causes: | These SC codes are issued if the TD sensor output is less than 0.5V after 10 consecutive readings. |
| Remedy: | • TD sensor harness disconnected, loose, defective • A drawer connector (located on the rear of a development unit) disconnected, loose, defective • TD sensor defective 1. Turn the machine OFF and ON. 2. Check the TD sensor connector and harness between the TD sensor and PCU for damage. Replace it if necessary. 3. Check the drawer connector. 4. Replace the TD sensor. 5. After replacing the TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC372 |
| Description: | TD sensor adjustment error 1: K During TD sensor initialization with SP3801, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of 3.2±0.2V |
| Causes: | The TD sensor of the affected development unit could not be initialized within 2.9±0.2V. |
| Remedy: | • Film seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective 1. Turn the machine OFF and ON. 2. Pull ouut the film seal from the black, magenta, cyan, or yellow PCU. 3. Do SP3812 001 to confirm that the developer was initialized correctly. The display should show "1111" if developer initialized correctly. 4. Check the TD sensor connector. 5. Check the TD sensor connector and harness between the TD sensor and PCU for damage. Replace it if necessary. 6. Check the drawer PCU connector. 7. Replace the TD sensor. 8. After replacing the TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC373 |
| Description: | TD sensor adjustment error 2: M During TD sensor initialization with SP3801, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of 3.2±0.2V |
| Causes: | The TD sensor of the affected development unit could not be initialized within 2.9±0.2V. |
| Remedy: | • Film seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective 1. Turn the machine OFF and ON. 2. Pull ouut the film seal from the black, magenta, cyan, or yellow PCU. 3. Do SP3812 001 to confirm that the developer was initialized correctly. The display should show "1111" if developer initialized correctly. 4. Check the TD sensor connector. 5. Check the TD sensor connector and harness between the TD sensor and PCU for damage. Replace it if necessary. 6. Check the drawer PCU connector. 7. Replace the TD sensor. 8. After replacing the TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC374 |
| Description: | TD sensor adjustment error 3: C During TD sensor initialization with SP3801, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of 3.2±0.2V |
| Causes: | TD harness sensor disconnected, loose or defective Harness between TD sensor and drawer disconnected, defective • TD sensor defective, replace the PCU Note: The TD sensor cannot be replaced independently. The PCU must be replaced if the TD sensor is defective. |
| Remedy: | • Film seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective 1. Turn the machine OFF and ON. 2. Pull ouut the film seal from the black, magenta, cyan, or yellow PCU. 3. Do SP3812 001 to confirm that the developer was initialized correctly. The display should show "1111" if developer initialized correctly. 4. Check the TD sensor connector. 5. Check the TD sensor connector and harness between the TD sensor and PCU for damage. Replace it if necessary. 6. Check the drawer PCU connector. 7. Replace the TD sensor. 8. After replacing the TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC375 |
| Description: | TD sensor adjustment error 4: Y During TD sensor initialization with SP3801, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of 3.2±0.2V |
| Causes: | The voltage reading during process control for Vsg_reg was not within the correct range (4.0±0.5V). Vsg_reg is the voltage reading of the light reflected directly from the bare surface of the ITB. |
| Remedy: | • Film seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective 1. Turn the machine OFF and ON. 2. Pull ouut the film seal from the black, magenta, cyan, or yellow PCU. 3. Do SP3812 001 to confirm that the developer was initialized correctly. The display should show "1111" if developer initialized correctly. 4. Check the TD sensor connector. 5. Check the TD sensor connector and harness between the TD sensor and PCU for damage. Replace it if necessary. 6. Check the drawer PCU connector. 7. Replace the TD sensor. 8. After replacing the TD sensor: • Do SP3801 003-006 to initialize the new black, magenta, cyan, or yellow TD sensor. • Execute SP3820 001 to do auto process control manually. |
| Error code: | SC396 |
| Description: | Drum motor error 1: K When the drum motor of the black, magenta, cyan, or yellow PCU starts, the machine cannot detect a LOCK signal within 2 sec. The motor is trying to rotate but there is an excessive load on the drum shaft. The motor has no traction (due to a bent cleaning blade, for example). |
| Causes: | • Disconnected or defective motor harness. • Motor slips due to excessive load |
| Remedy: | • PCU drum dirty • PCU defective • Motor harness defective • DRB (Drive board) defective • Drum motor defective • Insufficient lubrication on a drum. Open PCU and apply toner to the drum surface |
| Error code: | SC397 |
| Description: | Drum motor error 2: M When the drum motor of the black, magenta, cyan, or yellow PCU starts, the machine cannot detect a LOCK signal within 2 sec. The motor is trying to rotate but there is an excessive load on the drum shaft. The motor has no traction (due to a bent cleaning blade, for example). |
| Causes: | • Disconnected or defective motor harness. • Motor slips due to excessive load |
| Remedy: | • PCU drum dirty • PCU defective • Motor harness defective • DRB (Drive board) defective • Drum motor defective • Insufficient lubrication on a drum. Open PCU and apply toner to the drum surface |
| Error code: | SC398 |
| Description: | Drum motor error 3: C When the drum motor of the black, magenta, cyan, or yellow PCU starts, the machine cannot detect a LOCK signal within 2 sec. The motor is trying to rotate but there is an excessive load on the drum shaft. The motor has no traction (due to a bent cleaning blade, for example). |
| Causes: | • Drum motor harness loose, broken, defective • Drum motor defective • DTMB defective |
| Remedy: | • PCU drum dirty • PCU defective • Motor harness defective • DRB (Drive board) defective • Drum motor defective • Insufficient lubrication on a drum. Open PCU and apply toner to the drum surface |
| Error code: | SC399 |
| Description: | Drum motor error 4: Y When the drum motor of the black, magenta, cyan, or yellow PCU starts, the machine cannot detect a LOCK signal within 2 sec. The motor is trying to rotate but there is an excessive load on the drum shaft. The motor has no traction (due to a bent cleaning blade, for example). |
| Causes: | • Drum motor harness loose, broken, defective • Drum motor defective • DTMB defective |
| Remedy: | • PCU drum dirty • PCU defective • Motor harness defective • DRB (Drive board) defective • Drum motor defective • Insufficient lubrication on a drum. Open PCU and apply toner to the drum surface |
| Error code: | SC400 |
| Description: | ID sensor error 1: Calibration Before adjustment Vsg_reg<0.5 but Vsg_reg could not be adjusted to the target Vsg_reg = 4.0±0.2V during process control. |
| Causes: | • TM sensors are dirty. • A solid print out due to an electrostatic charging error • The TM sensor is defective. |
| Remedy: | • ID sensor harness disconnected, loose, defective • ID sensor dirty • ID sensor defective • ITB unit drawer connector dirty |
| Error code: | SC402 |
| Description: | ID sensor error 3: Vsp The Vsp (reflectivity of ID sensor pattern) value was detected at "0" or more than 2.5V when the ID sensor was calibrated during process control. |
| Causes: | • OPC drum gear Allen screw loose • ID sensor dirty • ID sensor harness loose, broken, defective • ID sensor defective • IOB defective • Exposure unit defective • Development unit defective • TD power pack defective |
| Error code: | SC403 |
| Description: | ID sensor error 4: LED current error During Vsg adjustment (reflectivity of the bare drum surface) during process control, the averaged PWM output was zero or 255. |
| Causes: | • ID sensor dirty • ID sensor harness connection loose, broken, defective • ID sensor defective • IOB defective • Exposure unit defective • Development unit defective • TD power pack defective |
| Error code: | SC404 |
| Description: | ID Sensor Pattern Maximum Coverage Error 3: C The amount of toner applied to create the cyan ID sensor pattern between sheets (SP3101-3 ID Pattern Display - Applied: C) exceeded the maximum threshold of 0.7 mg/cm2 due to an over supply of cyan toner. |
| Causes: | • Cyan toner supply unit defective |
| Error code: | SC405 |
| Description: | ID Sensor Pattern Maximum Coverage Error 4: Y The amount of toner applied to create the yellow ID sensor pattern between sheets (SP3101-4 ID Pattern Display - Applied: Y) exceeded the maximum threshold of 0.7 mg/cm2 due to an over supply of yellow toner. |
| Causes: | • Yellow toner supply unit defective |
| Error code: | SC406 |
| Description: | ID sensor error 5: edge detection error during calibration The voltage reading of the ID sensor pattern during process control remained less than 2.5V for more than 0.6 sec. during process control. |
| Causes: | • ID sensor dirty • ID sensor harness connection loose, broken, defective • ID sensor defective • IOB defective • Exposure unit defective • Development unit defective • TD power pack defective |
| Error code: | SC407 |
| Description: | ID Sensor Pattern Minimum Coverage Error 2: M The machine detected 10 times that the amount of toner applied to create the magenta ID sensor pattern on the drum between sheets (SP3101-2 ID Pattern Display - Applied M) was less than the minimum threshold setting (0.2 mg/cm2). Also, the total time for the operation of the sub hopper clutch (SP3251-2 Tnr Supply Time - Sub Hopper CL: M) was less than or equal to the threshold of 65K ms. |
| Causes: | • Toner shield glass dirty • Development unit defective • Image transfer unit defective |
| Error code: | SC408 |
| Description: | ID Sensor Pattern Minimum Coverage Error 3: C The machine detected 10 times that the amount of toner applied to create the cyan ID sensor pattern on the drum between sheets (SP3101-3 ID Pattern Display - Applied C) was less than the minimum threshold setting (0.2 mg/cm2). Also, the total time for the operation of the sub hopper clutch (SP3251-3 Tnr Supply Time - Sub Hopper CL: C) was less than or equal to the threshold of 65K ms. |
| Causes: | • Toner shield glass dirty • Development unit defective • Image transfer unit defective |
| Error code: | SC409 |
| Description: | ID Sensor Pattern Minimum Coverage Error 4: Y The machine detected 10 times that the amount of toner applied to create the yellow ID sensor pattern on the drum between sheets (SP3101-4 ID Pattern Display - Applied Y) was less than the minimum threshold setting (0.2 mg/cm2). Also, the total time for the operation of the sub hopper clutch (SP3251-4 Tnr Supply Time - Sub Hopper CL: Y) was less than or equal to the threshold of 65K ms. |
| Causes: | • Toner shield glass dirty • Development unit defective • Image transfer unit defective |
| Error code: | SC410 |
| Description: | ID sensor error 2: Development γ K Development gamma for black, magenta, cyan, or yellow is not within range (0.3 to 6.0). Process control halts when this SC is issued. |
| Causes: | • Toner density abnormal. Refer to the image troubleshooting section in Section 4 of the Venus-C1 B132 Service Manual (Self-Check Error Codes 55 to 59, 61). • LD sensor harness loose, broken, defective • Potential sensor defective • LD unit not firing • ITB separation for CMY abnormal • Transfer power pack defective) |
| Remedy: | • Toner density not normal: Refer to the procedure for process control self-check error codes 55 to 59 to 59, and 61 (section 4.2.4) • Potential sensor defective • Laser diode not firing • ITB separation for CMY abnormal • Transfer power pack defective • ID sensor defective |
| Error code: | SC411 |
| Description: | ID sensor error 3: Development γ M Development gamma for black, magenta, cyan, or yellow is not within range (0.3 to 6.0). Process control halts when this SC is issued. |
| Causes: | • Toner density abnormal. Refer to the image troubleshooting section in Section 4 of the Venus-C1 B132 Service Manual (Self-Check Error Codes 55 to 59, 61). • LD sensor harness loose, broken, defective • Potential sensor defective • LD unit not firing • ITB separation for CMY abnormal • Transfer power pack defective) |
| Remedy: | • Toner density not normal: Refer to the procedure for process control self-check error codes 55 to 59 to 59, and 61 (section 4.2.4) • Potential sensor defective • Laser diode not firing • ITB separation for CMY abnormal • Transfer power pack defective • ID sensor defective |
| Error code: | SC412 |
| Description: | ID sensor error 4: Development γ C Development gamma for black, magenta, cyan, or yellow is not within range (0.3 to 6.0). Process control halts when this SC is issued. |
| Causes: | • Toner density abnormal. Refer to the image troubleshooting section in Section 4 of the Venus-C1 B132 Service Manual (Self-Check Error Codes 55 to 59, 61). • LD sensor harness loose, broken, defective • Potential sensor defective • LD unit not firing • ITB separation for CMY abnormal • Transfer power pack defective) |
| Remedy: | • Toner density not normal: Refer to the procedure for process control self-check error codes 55 to 59 to 59, and 61 (section 4.2.4) • Potential sensor defective • Laser diode not firing • ITB separation for CMY abnormal • Transfer power pack defective • ID sensor defective |
| Error code: | SC413 |
| Description: | ID sensor error 5: Development γ Y Development gamma for black, magenta, cyan, or yellow is not within range (0.3 to 6.0). Process control halts when this SC is issued. |
| Causes: | • Toner density abnormal. Refer to the image troubleshooting section in Section 4 of the Venus-C1 B132 Service Manual (Self-Check Error Codes 55 to 59, 61). • LD sensor harness loose, broken, defective • Potential sensor defective • LD unit not firing • ITB separation for CMY abnormal • Transfer power pack defective) |
| Remedy: | • Toner density not normal: Refer to the procedure for process control self-check error codes 55 to 59 to 59, and 61 (section 4.2.4) • Potential sensor defective • Laser diode not firing • ITB separation for CMY abnormal • Transfer power pack defective • ID sensor defective |
| Error code: | SC414 |
| Description: | ID sensor error 6: Development start voltage K The development start voltage in the development of the black, magenta, cyan, or yellow PCU is not within the correct range (±150V) |
| Causes: | • Toner density abnormal. Refer to the image troubleshooting section in Section 4 of the Venus-C1 B132 Service Manual (Self-Check Error Codes 55 to 59, 61). • Potential sensor defective • LD unit not firing • ITB separation for CMY abnormal • Transfer power pack defective |
| Remedy: | • Toner density not normal: Refer to the procedure for process control self-check error codes 55 to 59, and 61 (section 4.2.4) • Potential sensor defective • LD not firing correctly • ITB separation for CMY abnormal • Transfer power pack defective • ID sensor defective |
| Error code: | SC415 |
| Description: | ID sensor error 7: Development start voltage M The development start voltage in the development of the black, magenta, cyan, or yellow PCU is not within the correct range (±150V) |
| Causes: | • Toner density abnormal. Refer to the image troubleshooting section in Section 4 of the Venus-C1 B132 Service Manual (Self-Check Error Codes 55 to 59, 61). • Potential sensor defective • LD unit not firing • ITB separation for CMY abnormal • Transfer power pack defective |
| Remedy: | • Toner density not normal: Refer to the procedure for process control self-check error codes 55 to 59, and 61 (section 4.2.4) • Potential sensor defective • LD not firing correctly • ITB separation for CMY abnormal • Transfer power pack defective • ID sensor defective |
| Error code: | SC416 |
| Description: | ID sensor error 8: Development start voltage C The development start voltage in the development of the black, magenta, cyan, or yellow PCU is not within the correct range (±150V) |
| Causes: | • Toner density abnormal. Refer to the image troubleshooting section in Section 4 of the Venus-C1 B132 Service Manual (Self-Check Error Codes 55 to 59, 61). • Potential sensor defective • LD unit not firing • ITB separation for CMY abnormal • Transfer power pack defective |
| Remedy: | • Toner density not normal: Refer to the procedure for process control self-check error codes 55 to 59, and 61 (section 4.2.4) • Potential sensor defective • LD not firing correctly • ITB separation for CMY abnormal • Transfer power pack defective • ID sensor defective |
| Error code: | SC417 |
| Description: | ID sensor error 9: Development start voltage Y The development start voltage in the development of the black, magenta, cyan, or yellow PCU is not within the correct range (±150V) |
| Causes: | • Toner density abnormal. Refer to the image troubleshooting section in Section 4 of the Venus-C1 B132 Service Manual (Self-Check Error Codes 55 to 59, 61). • Potential sensor defective • LD unit not firing • ITB separation for CMY abnormal • Transfer power pack defective |
| Remedy: | • Toner density not normal: Refer to the procedure for process control self-check error codes 55 to 59, and 61 (section 4.2.4) • Potential sensor defective • LD not firing correctly • ITB separation for CMY abnormal • Transfer power pack defective • ID sensor defective |
| Error code: | SC418 |
| Description: | LED error during Vsg adjustment. PWM value: Ifsg>2000 This means the current to the LED of the ID sensor is abnormal. |
| Causes: | • ID sensor dirty • ID sensor defective |
| Remedy: | • ID sensor dirty • ID sensor defective |
| Error code: | SC420 |
| Description: | Potential sensor error 1: Vd Adjustment K The development potential of the drum before exposure (Vd) cannot be adjusted to within ±10 V of the target voltage (- 900V). |
| Causes: | • Drum potential sensor harness, connector is loose, broken, defective • Drum potential sensor dirty • Drum potential sensor defective • Drum connector, harness loose, broken, defective • Development power pack defective • VBCU defective |
| Remedy: | • Toner density low |
| Error code: | SC421 |
| Description: | Potential sensor error 2: Vd Adjustment M The development potential of the drum before exposure (Vd) cannot be adjusted to within ±10 V of the target voltage (- 900V). |
| Causes: | • Drum potential sensor harness, connector is loose, broken, defective • Drum potential sensor dirty • Drum potential sensor defective • Drum connector, harness loose, broken, defective • Development power pack defective • VBCU defective |
| Remedy: | • Toner density low |
| Error code: | SC422 |
| Description: | Potential sensor error 3: Vd Adjustment C The development potential of the drum before exposure (Vd) cannot be adjusted to within ±10 V of the target voltage (- 900V). |
| Causes: | • Drum potential sensor harness, connector is loose, broken, defective • Drum potential sensor dirty • Drum potential sensor defective • Drum connector, harness loose, broken, defective • Development power pack defective • VBCU defective |
| Remedy: | • Toner density low |
| Error code: | SC423 |
| Description: | Potential sensor error 4: Vd Adjustment Y The development potential of the drum before exposure (Vd) cannot be adjusted to within ±10 V of the target voltage (- 900V). |
| Causes: | • Drum potential sensor harness, connector is loose, broken, defective • Drum potential sensor dirty • Drum potential sensor defective • Drum connector, harness loose, broken, defective • Development power pack defective • VBCU defective |
| Remedy: | • Toner density low |
| Error code: | SC424 |
| Description: | Potential sensor error 5: Vl adjustment K Vpl could not be adjusted to within ±10V of the target Vpl after exposure of the ID sensor patterns. |
| Causes: | • Drum worn • LD unit dirty • Poor drum ground connection |
| Remedy: | • Toner density low |
| Error code: | SC425 |
| Description: | Potential sensor error 6: Vl adjustment M Vpl could not be adjusted to within ±10V of the target Vpl after exposure of the ID sensor patterns. |
| Causes: | • Drum worn • LD unit dirty • Poor drum ground connection |
| Remedy: | • Toner density low |
| Error code: | SC426 |
| Description: | Potential sensor error 7: Vl adjustment C Vpl could not be adjusted to within ±10V of the target Vpl after exposure of the ID sensor patterns. |
| Causes: | • Drum worn • LD unit dirty • Poor drum ground connection |
| Remedy: | • Toner density low |
| Error code: | SC427 |
| Description: | Potential sensor error 8: Vl adjustment Y Vpl could not be adjusted to within ±10V of the target Vpl after exposure of the ID sensor patterns. |
| Causes: | • Drum worn • LD unit dirty • Poor drum ground connection |
| Remedy: | • Toner density low |
| Error code: | SC432 |
| Description: | Potential sensor error 1: Vr K Vr > 200V The residual voltage (Vr), the amount of voltage that remains on the surface of the drum after the Quenching Lamp fires is greater than 200V. |
| Causes: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Remedy: | • Toner density low |
| Error code: | SC433 |
| Description: | Potential sensor error 2: Vr M Vr > 200V The residual voltage (Vr), the amount of voltage that remains on the surface of the drum after the Quenching Lamp fires is greater than 200V. |
| Causes: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Remedy: | • Toner density low |
| Error code: | SC434 |
| Description: | Potential sensor error 3: Vr C Vr > 200V The residual voltage (Vr), the amount of voltage that remains on the surface of the drum after the Quenching Lamp fires is greater than 200V. |
| Causes: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Remedy: | • Toner density low |
| Error code: | SC435 |
| Description: | Potential sensor error 4: Vr Y Vr > 200V The residual voltage (Vr), the amount of voltage that remains on the surface of the drum after the Quenching Lamp fires is greater than 200V. |
| Causes: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Remedy: | • Toner density low |
| Error code: | SC436 |
| Description: | Potential sensor error 5: Vd K The VdHome reading, the first step of the process control self-check, detected that the development potential of the unexposed areas of the drum are not within the prescribed range (-500 to -700) |
| Causes: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Remedy: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Error code: | SC437 |
| Description: | Potential sensor error 6: Vd M The VdHome reading, the first step of the process control self-check, detected that the development potential of the unexposed areas of the drum are not within the prescribed range (-500 to -700) |
| Causes: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Remedy: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Error code: | SC438 |
| Description: | Potential sensor error 7: Vd C The VdHome reading, the first step of the process control self-check, detected that the development potential of the unexposed areas of the drum are not within the prescribed range (-500 to -700) |
| Causes: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Remedy: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Error code: | SC439 |
| Description: | Potential sensor error 8: Vd Y The VdHome reading, the first step of the process control self-check, detected that the development potential of the unexposed areas of the drum are not within the prescribed range (-500 to -700) |
| Causes: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Remedy: | • Potential sensor dirty • Potential sensor defective • Charge roller defective • Charge power pack defective • OPC defective |
| Error code: | SC440 |
| Description: | Image transfer power pack error 1: K An interrupt checks the status of the power pack every 2 ms. This SCis issued if the BICU detects a short in the power pack for K, M, C, or Y 250 times within 500 ms. |
| Causes: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged |
| Remedy: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged • IOB damaged |
| Error code: | SC441 |
| Description: | Image transfer power pack error 2: M An interrupt checks the status of the power pack every 2 ms. This SCis issued if the BICU detects a short in the power pack for K, M, C, or Y 250 times within 500 ms. |
| Causes: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged |
| Remedy: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged • IOB damaged |
| Error code: | SC442 |
| Description: | Image transfer power pack error 3: C An interrupt checks the status of the power pack every 2 ms. This SCis issued if the BICU detects a short in the power pack for K, M, C, or Y 250 times within 500 ms. |
| Causes: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged |
| Remedy: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged • IOB damaged |
| Error code: | SC443 |
| Description: | Image transfer power pack error 4: Y An interrupt checks the status of the power pack every 2 ms. This SCis issued if the BICU detects a short in the power pack for K, M, C, or Y 250 times within 500 ms. |
| Causes: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged |
| Remedy: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged • IOB damaged |
| Error code: | SC445 |
| Description: | Image transfer motor error The control board of the image transfer motor generated signals that indicate there is problem with the image transfer motor. |
| Causes: | • Defective ITB contact motor • Defective ITB contact sensor • Defective ITB unit |
| Remedy: | • Image transfer motor defective • ITB control board defective • ITB overloaded • Encoder strip on the front edge of the belt damaged. |
| Error code: | SC446 |
| Description: | ITB lift motor error The state of the ITB lift sensor does not change its state (switching from OFF to ON or vice versa), even after the ITB lift motor starts rotating. |
| Causes: | The transfer belt drive motor failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • ITB lift sensor dirty, disconnected, defective • ITB lift motor disconnected, defective |
| Error code: | SC447 |
| Description: | 1st Lift Motor Sensor (YCM) Error |
| Causes: | The 1st lift motor (YCM) was operating but the 1st lift motor sensor failed to detect the position of the sensor feeler within the prescribed time. |
| Remedy: | • Sensor dirty • Sensor harness disconnected or broken • Sensor defective • Motor defective |
| Error code: | SC450 |
| Description: | Transfer power pack output error An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the power pack 250 times at 2nd transfer output within 500 ms. |
| Causes: | • Damaged insulation on the high-voltage supply cable • Damaged insulation around the highvoltage power supply. • Check SIOB harness connections • SIOB defective |
| Remedy: | • Damaged insulation on the high-voltage supply cable • Damaged insulation around the highvoltage power supply. |
| Error code: | SC452 |
| Description: | PTR lift mechanism error The PTR was not detected at the home position within 2 sec. after the PTR lift motor turned on. |
| Causes: | • PTR HP sensor dirty, disconnected, defective • PTR lift motor disconnected, defective |
| Remedy: | 1. Make sure the image transfer release lever is properly set. 2. Clean the belt mark. 3. Replace the transfer belt if the belt mark peels off or is damaged. 4. Clean the belt mark sensor. 5. Replace the belt mark detection sensor. 6. Replace the I/O control board. 7. Replace the main control board. [ Signal Check ] • Belt mark: CN220-A12, TP106, or CN212- B11 on the I/O control board / CN303-B1 or TP108 on the main control board. |
| Error code: | SC455 |
| Description: | PTR motor error The lock signal from the paper transfer motor is not detected within 1 sec. after the motor switched ON. |
| Causes: | • Motor disconnected • PTR shaft locked, needs cleaning, blocked by obstruction • Drive shaft of the ITB locked and overloaded, needs cleaning, or blocked by obstruction • DRB disconnected, defective |
| Remedy: | • Motor disconnected • PTR shaft locked, needs cleaning, blocked by obstruction • Drive shaft of the ITB locked and overloaded, needs cleaning, or blocked by obstruction • DRB (motor drive board) disconnected, defective |
| Error code: | SC460 |
| Description: | Separation power pack output error An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the power pack 250 times at D(AC) within 500 ms. |
| Causes: | • Damaged insulation on the high-voltage supply cable (replace cable) • Damaged insulation around the transfer power pack |
| Remedy: | • Damaged insulation on the high-voltage supply cable • Damaged insulation around the highvoltage power supply. 1. Replace the high-voltage supply cable. 2. Replace the high-voltage power supply unit. 3. Replace the IOB. |
| Error code: | SC465 |
| Description: | PTR Motor Error |
| Causes: | The PTR motor failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • PTR motor harness disconnected or broken • Physical obstruction blocking operation of the PTR unit • Motor or motor drive board defective |
| Error code: | SC466 |
| Description: | PTR Separation Motor Error |
| Causes: | The PTR separation motor was operating but the PTR separation sensor failed to detect the feeler that triggers detection of the PTR separation sensor. |
| Remedy: | • Sensor dirty • Motor harness disconnected or broken • Sensor defective • Motor defective |
| Error code: | SC467 |
| Description: | Image Transfer Roller End: C The machine detected an abnormal reading of the resistance of the transfer roller because it is near the end of its service life. |
| Causes: | • Check the connections between the transfer roller power pack the roller • Replace image transfer roller • Image transfer power pack defective |
| Error code: | SC468 |
| Description: | ITB Unit Power Pack Error: Low Output |
| Causes: | During the execution of bias feedback control, the machine detected that the output of the paper transfer power pack was less than 0.1 kV. |
| Remedy: | • High-voltage harness disconnected or broken • Paper transfer power pack defective |
| Error code: | SC472 |
| Description: | Belt Centering Roller HP Error |
| Causes: | The belt centering roller sensor did not detect the belt centering roller at HP during initialization, or the belt centering roller sensor still detected the belt centering roller at HP after the belt centering roller motor switched on |
| Remedy: | • Belt centering roller sensor detective • Belt centering roller motor defective |
| Error code: | SC480 |
| Description: | Agitator Motor Error The agitator motor error is detected twice for 10 msec during the initialization at power-on or after the cover is closed. |
| Causes: | • Disconnected or defective harness • Defective agitator motor |
| Remedy: | 1. Check or replace the harness. 2. Replace the agitator motor. |
| Error code: | SC481 |
| Description: | Drum cleaning motor error: M The drum cleaning motor failed to switch on (motor lock), or failed to reach the required speed within the prescribed time. |
| Causes: | • Motor block by physical obstruction • Motor harness loose, broken, defective • Motor defective |
| Error code: | SC482 |
| Description: | Drum cleaning motor error: C The drum cleaning motor failed to switch on (motor lock), or failed to reach the required speed within the prescribed time. |
| Causes: | • Motor block by physical obstruction • Motor harness loose, broken, defective • Motor defective |
| Error code: | SC483 |
| Description: | Drum cleaning motor error: Y The drum cleaning motor failed to switch on (motor lock), or failed to reach the required speed within the prescribed time. |
| Causes: | • Motor block by physical obstruction • Motor harness loose, broken, defective • Motor defective |
| Error code: | SC484 |
| Description: | Waste toner bottle full The toner full sensor goes HIGH for more than 500 ms, indicating that the waste toner bottle is full. |
| Causes: | • Remove the used toner bottle • Empty the used toner bottle and reinstall it |
| Remedy: | • Remove waste toner bottle, empty it |
| Error code: | SC485 |
| Description: | Waste toner transport motor error The lock signal of the waste toner transport motor remains HIGH for more than 600 ms. |
| Causes: | The used toner transport motor failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • Waste toner transport motor defective |
| Error code: | SC487 |
| Description: | Waste toner bottle set error The set sensor of the waste toner bottle remains LOW for more than 500 ms. (The sensor goes HIGH when the bottle is installed correctly.) |
| Causes: | • Used toner bottle not installed • Remove used toner bottle and reinstall correctly |
| Remedy: | • Install the waste toner bottle • Remove waste toner bottle and reinstall correctly |
| Error code: | SC488 |
| Description: | Waste toner transport lock Waste toner cannot be transported to the waste toner bottle. |
| Causes: | Used toner is not being moved to the used toner bottle. |
| Remedy: | • Blockage in the line to the waste toner bottle |
| Error code: | SC490 |
| Description: | Peltier Unit error The Abnormal Condition signal or the Peltier Unit is received 10 times. |
| Causes: | • No ITB unit in the machine • Dirty TM sensor |
| Remedy: | • Peltier Unit is defective |
| Error code: | SC495 |
| Description: | ITB encoder sensor error The ITB encoder sensor that reads the encoded strip on the ITB is not functioning properly. |
| Causes: | • Sensor dirty • Sensor harness loose, broken, defective • Sensor out of position because installed incorrectly • ITB installed incorrectly |
| Remedy: | 1. Make sure that connectors CN210, 211 & CN302 are properly connected to the I/O control board and the main control board. 2. Replace the humidity sensor. 3. Replace the I/O control board. 4. Replace the main control board. [Signal Check] • Temperature: CN210-1, TP247, or CN211- A9 on the I/O control board/CN302-A1 or TP112 on the main control board |
| Error code: | SC496 |
| Description: | MUSIC sensor error The MUSIC sensor detected an abnormal pattern on the ITB because: • A/D converter exceeded upper or lower limit. • The pattern used to calculate the amount of skew is abnormal. • The reading of the pattern exceeded the length of time the LED projected light. • LED light could not be adjusted correctly. |
| Causes: | This SC is issued if one or more of the following occurred: • MUSIC sensor sampling abnormal • Sensor LED adjustment abnormal • Number of patches abnormal • ITB scratched • Main scan registration abnormal • Sub scan registration abnormal • Main scan magnification abnormal • Main scan magnification error diffusion abnormal • Lens refraction abnormal |
| Remedy: | • MUSIC sensor defective or disconnected • MUSIC pattern abnormal; do a forced process control (SP3821) and check the result (section 4.2.4). |
| Error code: | SC497 |
| Description: | Temperature and humidity sensor error 1: PCU The thermistor output of the temperature and humidity sensor above the black PCU was not within the prescribed range (0.5V to 4.2V) |
| Causes: | The machine detected one of these problems with the temperature/humidity sensor located under the rear end of the K PCDU: • The temperature sensor output was less than 0.5V or more than 2.8V three times in one minute, indicating a problem with the temperature detection. • The humidity sensor output was more than 2.4V for three times in one minute, indicating a problem with humidity detection. |
| Remedy: | • Temperature and humidity sensor harness disconnected, loose, defective • Temperature and humidity sensor defective |
| Error code: | SC498 |
| Description: | Temperature and humidity sensor error 2 The thermistor output of the temperature and humidity sensor at below the waste toner bottle was not within the prescribed range (0.5V to 4.2V) |
| Causes: | The machine detected one of these problems with the temperature/humidity sensor located under the rear end of the K PCDU: • The temperature sensor output was less than 0.5V or more than 2.8V three times in one minute, indicating a problem with the temperature detection. • The humidity sensor output was more than 2.4V for three times in one minute, indicating a problem with humidity detection. |
| Remedy: | • Temperature and humidity sensor harness disconnected, loose, defective • Temperature and humidity sensor defective |
| Error code: | SC499 |
| Description: | ITB Position Sensor error Abnormal ITB Position Sensor output. |
| Causes: | The ITB sensor that reads the encoded film strip on the edge of the image transfer belt was not operating correctly. (The TDCU constantly monitors operation of the ITB with transfer feed-back control.) |
| Remedy: | • ITB Position Sensor 1 or 2 is dirty. • ITB Position Sensor 1 or 2 is defective. • ITB encoder strip is dirty, • ITB encoder strip is damaged. • ITB movement error (e.g. the belt cannot rotate correctly due to friction). 1. Connectors for ITB Position Sensor 1 or 2 are not connected correctly. |
| Error code: | SC501 |
| Description: | Tray 1 (tandem tray) feed error (Japan Only) • The tray 1 lift sensor does not switch ON 10 s after the tray lift motor switches ON and starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. • The lower limit sensor of the tandem tray does not detect the lower limit within 10 sec. |
| Causes: | • Tray lift motor harness disconnected, loose, defective • Paper or other obstacle trapped between tray and motor • Tray lift sensor disconnected, damaged • Lower limit sensor disconnected, damaged • Pick-up solenoid disconnected, blocked by an obstacle |
| Remedy: | • Tray lift motor harness disconnected, loose, defective • Paper or other obstacle trapped between tray and motor • Tray lift sensor disconnected, damaged • Lower limit sensor disconnected, damaged • Pick-up solenoid disconnected, blocked by an obstacle |
| Error code: | SC502 |
| Description: | Tray 2 (paper cassette) feed error (Japan Only) • The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. • The lower limit sensor of the tandem tray does not detect the lower limit within 10 sec. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Remedy: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Error code: | SC503 |
| Description: | Tray 1 feed error • The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Remedy: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Error code: | SC504 |
| Description: | Tray 2 feed error • The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Remedy: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Error code: | SC505 |
| Description: | Tandem tray rear fence motor error • The return sensor does not switch ON within 10 sec. after the rear fence motor switches ON. • The HP sensor does not switch ON 10 sec. after the rear fence motor switches ON. • The HP sensor and return sensor switch ON at the same time. |
| Causes: | • Rear fence motor defective or poor connection • Paper or other obstacle interfering with operation of the sensors • Paper or other obstacle trapped between tray and motor • Motor mechanical overload due to obstruction • Return sensor or HP sensor defective or dirty |
| Remedy: | • Rear fence motor defective or poor connection • Paper or other obstacle interfering with operation of the sensors • Paper or other obstacle trapped between tray and motor • Motor mechanical overload due to obstruction • Return sensor or HP sensor defective or dirty |
| Error code: | SC510 |
| Description: | LCT tray error. • When the bottom plate is lifted, the upper limit sensor does not come on for 30 sec. • When the bottom plate is lowered, the lower limit sensor does not come on for 30 sec. • After lift begins, the upper limit sensor does not switch ON before the pick-up solenoid switches ON. • The paper end sensor switches ON during lift and the upper limit sensor does not switch ON for 2.5 s, and a message prompts user to reset paper. |
| Causes: | • Tray lift motor harness, disconnected, loose, or defective • Tray lift motor defective • Lift sensor defective or disconnected • Pick-up solenoid defective or disconnected • Paper end sensor defective |
| Remedy: | • Tray lift motor harness, disconnected, loose, or defective • Tray lift motor defective • Lift sensor defective or disconnected • Pick-up solenoid defective or disconnected • Paper end sensor defective |
| Error code: | SC515 |
| Description: | Duplex jogger motor error 1. When the jogger fence moves to the home position, the jogger fence HP sensor does not switch on even after the duplex jogger motor has moved the jogger fence 153.5 mm. |
| Causes: | The CIS cleaning fan motor in the right drawer failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • Rear fence motor defective or poor connection • Paper or other obstacle interfering with operation of the sensors or motor • Return sensor or HP sensor defective or dirty |
| Error code: | SC516 |
| Description: | Duplex jogger motor error 2. When the jogger fence moves from the home position, the jogger fence HP sensor does not turn off even if the duplex jogger motor has moved the jogger fence 153.5 mm. |
| Causes: | A LOW motor LOCK signal was not detected after the motor switched off after 10 consecutive attempts. |
| Remedy: | • Paper or other obstacle has jammed mechanism • HP sensor connector disconnected or defective • HP sensor defective |
| Error code: | SC517 |
| Description: | LCIT air assist front fan error The front air assist fan is not functioning properly. |
| Causes: | • Fan harness disconnected or damaged • Fan blocked by an obstruction • Fan damaged, defective |
| Error code: | SC518 |
| Description: | LCIT air assist rear fan error The rear air assist fan is not functioning properly. |
| Causes: | • Fan harness disconnected or damaged • Fan blocked by an obstruction • Fan damaged, defective |
| Error code: | SC530 |
| Description: | Fan error 1: fusing cooling fan motor. The BICU does not receive the lock signal 5 seconds after the fusing unit fan switches ON. |
| Causes: | • Disconnected or defective motor harness. • Defective LSU fan motor |
| Remedy: | • Fusing cooling fan disconnected, defective • BICU defective |
| Error code: | SC531 |
| Description: | Fan error 2: fusing cooling fan motor. The lock signal remained HIGH for 5 sec. while the fan at the front of the fusing unit near the heat dissipation fins was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective LSU fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC532 |
| Description: | Fan error 3: PCB box fan. The lock signal remained HIGH for 5 sec. while the fan that cools the printed circuit boards was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective air intake fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC533 |
| Description: | Fan error 4: fusing exhaust fan. The lock signal remained HIGH for 5 sec. while the fan that draws air out of the fusing unit was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective PSU fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC533-1 |
| Description: | Fusing exit fan error The machine detected a fan lock signal 5 times at 1 sec. intervals. This indicates that the fan is not operating and the machine stops. |
| Causes: | • Fan connection loose, broken, defective • Fan is blocked by an obstruction • Fan motor is defective |
| Error code: | SC534 |
| Description: | Fan error 5: duplex exhaust fan. The lock signal remained HIGH for 5 sec. while the fan that draws air out of the duplex unit was operating. |
| Causes: | • Fan harness disconnected or damaged • Fan blocked by an obstruction • Fan damaged |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC535 |
| Description: | Temperature/Humidity control abnormal. The output of the temperature/humidity sensor reaches the upper or lower limit, even after the Peltier unit has been ON for 3 hours. |
| Causes: | This is the small fan to the left or the large pressure roller fan on the front of the left drawer. |
| Remedy: | • Peltier Cooling Fan Motor is defective. |
| Error code: | SC536 |
| Description: | Drive Exhaust Fan Error |
| Causes: | The fan motor failed to start within the prescribed time or stopped during normal operation. The drive exhaust fan is located near the upper left corner of the machine at the rear. |
| Remedy: | • Fan motor harness disconnected or broken • Fan motor defective |
| Error code: | SC537 |
| Description: | Toner Supply Cooling Fan Error |
| Causes: | The fan motor failed to start within the prescribed time or stopped during normal operation. The toner supply cooling fan is inside the duct at the upper right corner at the rear of the machine. It is inside the duct that runs past the YM laser unit and connects behind the toner supply units. |
| Remedy: | • Fan motor harness disconnected or broken • Fan motor defective |
| Error code: | SC538 |
| Description: | Controller Box Intake Fan Error |
| Causes: | One of the fans at the bottom edge of the controller box failed to start within the prescribed time or stopped during normal operation. |
| Remedy: | • Fan motor harness disconnected or broken • Fan motor defective |
| Error code: | SC539 |
| Description: | Development Unit Cooling Fan Error |
| Causes: | One of the three large fans that cool the liquid coolant through the radiator failed to start within the prescribed time or stopped during normal operation. These fans are located in the cooling box at the back of the machine. |
| Remedy: | • Fan motor harness disconnected or broken • Fan motor defective |
| Error code: | SC540 |
| Description: | Fusing/exit motor error Motor operation was detected abnormal at power on. |
| Causes: | • Check inside the fusing unit for any obstructions • Motor harness loose, broken, defective • Motor or its driver board defective |
| Error code: | SC541 |
| Description: | Heating roller thermistor 1 error 1: Poor connection. The temperature measured by the heating roller thermistor does not reach 130°C after 10 tries and 65 sec. have elapsed. |
| Causes: | • Disconnected thermistor • Defective harness connection |
| Remedy: | • Heating roller thermistor harness connection loose, disconnected, defective • Defective heating roller thermistor |
| Error code: | SC543 |
| Description: | Heating roller thermistor 1 error 3: Software - High temperature. The thermistor detected a temperature over 230°C. |
| Causes: | • Defective I/O control (EGB) • Defective EGB |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature out of control Do SP5810 to cancel the SC fusing code. |
| Error code: | SC544 |
| Description: | Heating roller thermistor 1 error 4: Hardware - High temperature. The thermistor detected a temperature over 260°C. |
| Causes: | The machine detected the CPU port LOW twice at 100 ms intervals and issued this SC. This check is always done to check for overheating, even if SC543 does not detect the problem. |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC545 |
| Description: | Heating roller thermistor 1 error 5: Lamp remains ON. After hot roller reaches warmup temperature, the fusing lamps remained ON at full capacity for 25 sec. after reaching the warmup temperature while the hot roller was not rotating. |
| Causes: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp |
| Remedy: | • Thermistor damaged, or out of position • Fusing lamp disconnected, broken |
| Error code: | SC546 |
| Description: | Heating roller thermistor 2 error 1: Thermistor disconnected. The temperature measured by the heating roller thermistor does not reach 0°C after 45 sec. and remains over this temperature for 10 readings. |
| Causes: | Unstable connector contact of fusing thermistor |
| Remedy: | • Loose connection of the heating roller thermistor • Defective heating roller thermistor |
| Error code: | SC547 |
| Description: | Zero cross error. When the main switch is turned ON, the machine checks how many zero-cross signals are generated within 500 ms. This SC code is issued if the number of zerocross signals detected is either more than 66 or less than 45 for 10 readings. Note: Zero cross signals, generated from an ac power supply, are used to generate a trigger pulses to control the applied power accurately. |
| Causes: | Defective fusing lamp relay |
| Remedy: | • Electrical noise on the power supply line • Fusing relay damaged: replace the PSU. Normally, this SC is cancelled if you do SP5810 to cancel the SC fusing code. |
| Error code: | SC549 |
| Description: | Heating roller thermistor 2 error 3: Software - High Temperature. The thermistor detected a temperature over 250°C. |
| Causes: | • Do SP5810 to cancel the SC fusing code. • TRIAC short, AC drive board defective • VBCU defective |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic. Do SP5810 to cancel the SC fusing code. |
| Error code: | SC550 |
| Description: | Heating roller thermistor 2 error 4: Hardware - High Temperature. The thermistor detected a temperature over 260°C. |
| Causes: | • Do SP5810 to cancel the SC fusing code. • TRIAC short, AC drive board defective • VBCU defective |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC551 |
| Description: | Pressure roller thermistor error 1. The temperature measured by the pressure roller thermistor does not reach 0°C for 200 sec. |
| Causes: | In the condition of relay ON, the end thermistor on the fusing detects less than 0 degrees Celsius for more than 5 seconds. |
| Remedy: | • Loose connection of the pressure roller thermistor • Defective pressure roller thermistor • Defective BICU Do SP5810 to cancel the SC fusing code. |
| Error code: | SC552 |
| Description: | Pressure roller thermistor error 2. After the main switch is turned ON or the cover is closed, the heating roller temperature does not reach the ready temperature within 2 sec. after the heater switches ON. -or- If the roller was below 45°C, the heating roller did not reach the ready temperature 2 sec. after reaching 45°C. Note: Thermistor 2 stops monitoring the temperature once Thermistor 1 detects ready temperature. |
| Causes: | • Defective or deformed non-contact thermistor • Incorrect power supply input at the main power socket |
| Remedy: | • Pressure roller thermistor harness loose, disconnected, defective • Pressure roller thermistor defective |
| Error code: | SC553 |
| Description: | Pressure roller thermistor error 3: Software -High temperature. The thermistor detected a temperature over 220°C. |
| Causes: | • Defective main board • Defective PSU |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC554 |
| Description: | Pressure roller thermistor error 4: Hardware - High temperature. The thermistor detected a temperature over 230°C. |
| Causes: | • Defective main board • Defective PSU • Defective fusing unit |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC555 |
| Description: | Pressure roller thermistor error 5: Lamp remains ON. After hot roller reaches warmup temperature, the pressure roller fusing lamp remains for 6 sec. while the hot roller is not rotating. |
| Causes: | The fusing lamp reached the warm-up temperature and then attained fusing temperature (full power), but remained on after paper passed through the fusing unit (hot roller was not rotating). |
| Remedy: | • Thermistor damaged, or out of position • Fusing lamp disconnected, broken Do SP5810 to cancel the SC fusing code. |
| Error code: | SC556 |
| Description: | Heating roller thermistor 2 error 5: Lamp remains ON. After hot roller reaches warmup temperature, the pressure roller fusing lamp remains for 6 sec. while the hot roller is not rotating. |
| Causes: | More than 1 degree Celsius temperature difference (between Center – End thermistor) is detected for 1.5 seconds 5 times in a row. |
| Remedy: | • Thermistor damaged, or out of position • Fusing lamp disconnected, broken |
| Error code: | SC557 |
| Description: | Zero Cross Frequency Error The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. |
| Causes: | • Defective fusing lamp relay • Unstable input power source |
| Remedy: | 1. Check the power supply source. 2. Replace the fusing unit. |
| Error code: | SC559 |
| Description: | Consecutive Fusing Jam The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Fuser SC Detect" in the SP Mode 2 tab. |
| Causes: | • Defective fusing unit • Defective fusing control |
| Remedy: | 1. Clear this SC to send a command after a jam removal. 2. Turn off this function after a jam removal. |
| Error code: | SC561 |
| Description: | Hot roller thermistor error 1: Thermistor disconnected. The temperature measured by the hot roller thermistor does not reach the prescribed warm-up temperature within 100 sec. |
| Causes: | Temperature detected at less than 0°C. Note: These are the two NC sensors on the side of the fusing unit. |
| Remedy: | • Loose connection of the hot roller thermistor • Defective hot roller thermistor • Defective BICU |
| Error code: | SC562 |
| Description: | Hot roller thermistor error 2: Failure to reach warmup temperature. After the main switch is turned ON or the cover is closed, the heating roller temperature does not reach the ready temperature within 2 sec. after the heater switches ON. -or- If the roller was below 45°C, the heating roller did not reach the ready temperature 2 sec. after reaching 45°C. Note: Thermistor 2 stops monitoring the temperature once Thermistor 1 detects ready temperature. |
| Causes: | Fusing temperature control failed to achieve the warm-up temperature. Note: These are the two NC sensors on the side of the fusing unit. |
| Remedy: | • Hot roller fusing lamp broken • Defective hot roller thermistor • Defective BICU. Do SP5810 to cancel the SC fusing code. |
| Error code: | SC563 |
| Description: | Hot roller thermistor error 3: Software - High Temperature. The thermistor detected a temperature over 250°C 10 times within 1 sec. |
| Causes: | Temperature incorrect due to a TRIAC short or other problem with IOB or AC drive board |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC564 |
| Description: | Hot roller thermistor error 4: Hardware - High Temperature. The thermistor detected a temperature over 260°C. |
| Causes: | Temperature incorrect due to a TRIAC short or other problem with IOB or AC drive board |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC565 |
| Description: | Hot roller thermistor error 5: Lamp remains ON. After hot roller reaches warmup temperature, the hot roller fusing lamp remains for 6300 sec. while the hot roller is not rotating. |
| Causes: | • Do SP5810 to cancel the SC fusing code. • Thermistor damaged, or out of position • Fusing lamp disconnected, broken |
| Remedy: | • Thermistor damaged, or out of position • Fusing lamp disconnected, broken Do SP5810 to cancel the SC fusing code. |
| Error code: | SC566 |
| Description: | Thermistor 4 Error: Poor Connection |
| Causes: | Temperature detected at less than 0°C. Note: This is the contact thermistor at the top rear of the fusing unit. |
| Remedy: | • Do SP5810 to cancel the fatal error • Harness disconnected or broken • Poor contact with surface of heating roller • Thermistor defective |
| Error code: | SC569 |
| Description: | Pressure Roller Lift Error |
| Causes: | Pressure roller lift motor not operating correctly. No signal to indicate completion of operation. |
| Remedy: | • Pressure roller lift sensor harness disconnected or broken • Pressure roller lift sensor dirty • Pressure roller lift harness disconnected or broken • Pressure roller lift motor blocked by an obstruction • Pressure roller lift motor defective |
| Error code: | SC570 |
| Description: | Ozone Collection Fan Error |
| Causes: | The ozone collection fan is the large fan on the right end of the upper horizontal duct across the back of the machine. |
| Remedy: | • Fan harness disconnected or broken • Fan overload due to physical obstruction • Fan motor defective |
| Error code: | SC571 |
| Description: | Thermistor 6 Error: Poor Connection |
| Causes: | Temperature detected at less than 0°C. Note: This is the contact thermistor under the pressure roller at the front of the fusing unit. |
| Remedy: | • Do SP5810 to cancel the fatal error • Harness disconnected or broken • Poor contact with surface of pressure roller • Thermistor defective |
| Error code: | SC572 |
| Description: | Thermistor 6 Error: Warm-up Temperature |
| Causes: | Fusing temperature control failed to achieve the warm-up temperature. |
| Remedy: | • Do SP5810 to cancel the fatal error • Thermistor deformed • Thermistor floating free • Input voltage incorrect • Fusing lamp disconnected |
| Error code: | SC573 |
| Description: | Ozone intake fan error The ozone filter intake fan not operating correctly. |
| Causes: | • Fan harness loose, broken, defective • Fan overload due to physical obstruction • Fan motor defective |
| Error code: | SC574 |
| Description: | Y thermistor error The thermistor near the Y PCU has short circuited or otherwise not operating correctly. |
| Causes: | • Harness loose, broken, defective • Thermistor defective |
| Error code: | SC585 |
| Description: | Double-feed sensor error. The output of the double-feed sensor reaches the upper or lower limit |
| Causes: | The fan motor failed to start within the prescribed time or stopped and remained off for one sec. This is the small fan on the right end of the third duct from the top at the rear side of the machine behind the cooling box. |
| Remedy: | • Double-feed sensor connector is not connected correctly. • Double-feed sensor is dirty with paper dust. • There is paper or foreign material between the receptor and LED of the double-feed sensor |
| Error code: | SC599 |
| Description: | Paper Height Sensor Error |
| Causes: | One or more of the four paper height sensors in Tray 1 of the main machine is not functioning correctly. |
| Remedy: | • Condensation on one or more of the sensors • Sensor harness damaged, defective • Sensor connector loose, broken, defective • IOB defective |
| Error code: | SC620 |
| Description: | ARDF communication error. A BREAK signal occurs after the machine detects the ARDF, or a communication timeout occurs. |
| Causes: | No response from the ADF after connection to the main machine or an error occurred after connection. |
| Remedy: | • ARDF disconnected • IPU board harness disconnected, defective • IPU board defective • Spurious noise from the power supply line • ARDF control board defective |
| Error code: | SC621 |
| Description: | Mailbox-to-Finisher communication error. Communication between the mailbox and finisher is interrupted. An ACK/NCK signal was not received within 100 ms after a data frame is sent and 3 retries failed. |
| Causes: | The UART generated an error when the finisher was connected. |
| Remedy: | • Connection cable between mailbox and finisher disconnected, defective • Finisher main board defective • BICU defective • PSU defective |
| Error code: | SC622 |
| Description: | LCT communication error. Communication between the copier and LCT is interrupted. An ACK/NCK signal was not received within 100 ms after a data frame is sent and 3 retries failed. |
| Causes: | • Paper tray control board defective • BCU defective • IOB defective • Paper tray-main machine connection error |
| Remedy: | • Connection cable between the LCT and copier is disconnected, defective • LCT main board defective • BICU defective • PSU defective |
| Error code: | SC624 |
| Description: | Mailbox-to-copier communication error. Communication between the mailbox and copier is interrupted. An ACK/NCK signal was not received within 100 ms after a data frame is sent and 3 retries failed. |
| Causes: | • Mailbox cable disconnected, defective • Mailbox main board defective • VBCU defective • PSU defective |
| Remedy: | • Mailbox cable disconnected, defective • Mailbox main board defective • BICU defective • PSU defective |
| Error code: | SC625 |
| Description: | VBCU-DTMB (DMC1) communication error Communication between the VBCU and DMC (main) was interrupted. An ACK/NAK signal was not received within 100 ms after a data frame was sent and three retries failed. |
| Causes: | • Check the DTMB harness connections at the DTMB and VBCU • DTMB defective • PSU defective • VBCU defective • 5V power supply defective |
| Remedy: | 1. Check the connector of the optical-fiber cable is properly set on the FPU main board and main control board or check if it is damaged. 2. Replace the FPU main board. 3. Replace the scanner IPU board. |
| Error code: | SC626 |
| Description: | VBCU-DTMB (DMC2) communication error Communication between the VBCU and DMC (sub) was interrupted. An ACK/NAK signal was not received within 100 ms after a data frame was sent and three retries failed. |
| Causes: | • Check the DTMB harness connections at the DTMB and VBCU • DTMB defective • VBCU defective • PSU defective |
| Remedy: | 1. Make sure the harness is properly connected to the main control board, I/F board RDS/LCT, and the LCT main board. 2. Check for damage to the harness. 3. Replace the I/F board RDS/LCT. 4. Replace the LCT main board. 5. Replace the main control board. |
| Error code: | SC627 |
| Description: | VBCU-DTMB (TMC) communication error Communication between the VBCU and TMC was interrupted. An ACK/NAK signal was not received within 100 ms after a data frame was sent and three retries failed. |
| Causes: | • DTMB harness loose, broken, defective • DTMB defective • VBCU defective • PSU defective |
| Error code: | SC636 |
| Description: | Expansion recognition module error GW An error has occurred while trying to access the file of the expansion recognition module. |
| Causes: | • DESS module does not exist on SD card • External expansion recognition module does not exist on SD card • SD card damaged • External expansion recognition file corrupted |
| Error code: | SC641 |
| Description: | Engine-Controller Communication Error: No Response |
| Causes: | There was no response to a frame sent from The Controller Board To the engine. |
| Remedy: | • Cycle the machine off/on. |
| Error code: | SC670 |
| Description: | Engine startup error. • Engine does not respond within 30 s after power ON. • Engine down detected suddenly during power ON and warmup. |
| Causes: | The engine failed to communicate with the firmware. Firmware update failure. |
| Remedy: | • BICU installation incorrect • BICU defective • Sudden communication reset occurred between the BICU and the controller. |
| Error code: | SC671 |
| Description: | Incorrect board detected |
| Causes: | An illegal engine board was detected at power on. |
| Remedy: | • Replace BICU |
| Error code: | SC687 |
| Description: | Memory address command error. The BICU does not receive a memory address command from the controller 120 seconds after paper is in the position for registration. |
| Causes: | The BICU did not receive a memory address command from the controller within the prescribed time after the paper reached the registration sensor. |
| Remedy: | • BICU-Controller connection loose, defective • BICU defective • Controller defective |
| Error code: | SC701 |
| Description: | Original pick-up operation error. Even though the pick-up motor is rotating clock-wise, the pick-up roller home position sensor cannot detect the position of the pickup roller. |
| Causes: | Even though the pickup motor is rotating clock-wise, the pickup roller home position sensor cannot detect the position of the pickup roller. |
| Remedy: | • Pick-up roller HP sensor harness loose, disconnected, defective • Pick-up roller HP sensor defective • Pick-up motor harness loose, disconnected, defective • Pick-up motor defective • ARDF control board defective |
| Error code: | SC705 |
| Description: | ARDF bottom plate lift motor. • The bottom plate HP sensor did not detect the home position of the bottom plate after the bottom plate lift motor switches ON and lowers the bottom plate. • The bottom plate position sensor does not detect the position of the plate after the lift motor switches ON and raises the bottom plate. |
| Causes: | The bottom plate HP sensor did not detect the home position of the bottom plate after the bottom plate lift motor switches on and lowers the bottom plate. The bottom plate position sensor does not detect the position of the plate after the lift motor switches on and raises the bottom plate. |
| Remedy: | • ARDF feed motor disconnected, defective • Bottom plate HP sensor disconnected, defective • ARDF main board defective |
| Error code: | SC720 |
| Description: | Finisher lower transport motor error. No encoder pulse signal is detected for the transport motor within the prescribed time. The 1st failure issues an original jam message, and the 2nd failure issues this SC code. |
| Causes: | • Harness short-circuit -80 only • Overload • Motor defective • Solenoid defective -03, -80 only • Connector disconnected • Encoder defective -10, -25, -34 -81 only • Home position sensor defective |
| Remedy: | • Lower transport motor disconnected, defective • Finisher connection to transport motor loose, defective • Lower transport motor defective • Finisher main board defective |
| Error code: | SC721 |
| Description: | Finisher jogger motor error. The jogger fences move out of the home position but the HP sensor output does not change within the specified number of pulses. The 1st failure issues an original jam message, and the 2nd failure issues this SC code. |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only) |
| Remedy: | • Jogger HP sensor disconnected, defective • Jogger motor disconnected, defective • Jogger motor overloaded due to obstruction • Finisher main board and jogger motor connection loose, defective • Finisher main board defective |
| Error code: | SC723 |
| Description: | Finisher feed-out motor. The stack feed-out belt HP sensor does not activate within the specified time after the stack feed-out belt motor turns ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The motor that drives the rotation of the positioning sponge roller is not operating. |
| Remedy: | • Stack feed-out HP sensor disconnected, defective • Feed-out motor disconnected, defective • Finisher main board connection to feed out motor disconnected, defective • Motor overload due to obstruction |
| Error code: | SC724 |
| Description: | Finisher stapler hammer motor error. Stapling does not finish within the prescribed time after the staple hammer motor turns ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The motor that lowers and raises the positioning roller above the stapling tray not operating. |
| Remedy: | • Stapler hammer motor overloaded due to obstruction, jammed staple, number of sheets exceeds limit for stapling • Stapler hammer motor disconnected, defective • Staple hammer motor HP sensor disconnected, defective |
| Error code: | SC725 |
| Description: | Finisher exit guide plate motor error. After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The motor that opens and closes the exit guide at the shift tray exit is not operating correctly. |
| Remedy: | • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective |
| Error code: | SC726 |
| Description: | Shift jogger motor 1 error. The sides fences do not retract within the prescribed time after the shift jogger motor switches ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The drag roller arm with the sponge roller did not return to its home position within the prescribed time. |
| Remedy: | • Shift jogger motor disconnected, defective • Shift jogger motor overloaded due to obstruction • Shift jogger HP sensor disconnected, defective |
| Error code: | SC727 |
| Description: | Shift jogger motor 2 error. The side fences do not retract within the prescribed time after the shift jogger motor switches ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Motor defective • Motor overload • HP defective |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective • Motor overload • HP defective |
| Error code: | SC728 |
| Description: | Shift jogger retraction motor error. The side fences do not retract within the prescribed time after the retraction motor switches ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The side fences at the exit of the finisher did not leave (or arrive at) their home positions within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective • Motor overload • HP defective |
| Error code: | SC730 |
| Description: | Finisher Tray 1 shift motor error. The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Remedy: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Error code: | SC731 |
| Description: | Proof (upper) tray exit motor error Finishers (D512/D513) |
| Causes: | Motor drive board output abnormal, or short circuit detected on the board. The 1st failure issues this SC code. |
| Remedy: | • Motor disconnected, defective • Finisher connection to motor loose, defective • Motor blocked by an obstruction • Motor defective |
| Error code: | SC732 |
| Description: | Shift tray exit motor error Finishers (D512/D513) |
| Causes: | The shift tray exit motor is not operating. |
| Remedy: | • Motor harness disconnected or defective • Motor is blocked by an obstruction • Motor defective • Finisher main board defective |
| Error code: | SC733 |
| Description: | Stapler exit motor error Finishers (D512/D513) |
| Causes: | The stapler exit motor is not operating. |
| Remedy: | • Motor harness disconnected or defective • Motor is blocked by an obstruction • Motor defective • Finisher main board defective |
| Error code: | SC734 |
| Description: | Proof tray junction gate motor error Finishers (D512/D513) |
| Causes: | The proof tray JG HP sensor did not detect the junction gate at (or out of) its home position within 2 s. |
| Remedy: | • Proof junction gate HP sensor dirty • Sensor harness or connector disconnected or defective • Proof junction gate motor harness or connector disconnected or defective • Sensor defective • Motor defective • Finisher main board defective |
| Error code: | SC735 |
| Description: | Stapler junction gate motor error Finishers (D512/D513) |
| Causes: | The stapler JG HP sensor did not detect the stapler junction gate at (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Stapler junction gate HP sensor dirty • Sensor harness or connector disconnected or defective • Stapler junction gate motor harness or connector disconnected or defective • Sensor defective • Motor defective • Finisher main board defective |
| Error code: | SC736 |
| Description: | Pre-Stack Junction Gate Motor Error: 3K Finisher B830 The pre-stack junction gate HP sensor did not detect the gate at the home position for within 200 ms after two attempts. -or- The HP sensor twice detected the gate at the home position for more than 200 ms after it was supposed to open. |
| Causes: | • Junction gate did not arrive at the home position within the specified time • Junction gate did not leave the home position within the specified time |
| Error code: | SC737 |
| Description: | Pre-stack motor error Finishers (D512/D513) |
| Causes: | The pre-stack motor that moves the pre-stack roller is not operating. |
| Remedy: | • Motor harness disconnected or defective • Motor is blocked by an obstruction • Pre-stack roller HP sensor dirty • Pre-stack roller HP sensor harness or connector disconnected or defective • Motor defective • Sensor defective • Finisher main board defective |
| Error code: | SC738 |
| Description: | Pre-stack jg motor error Finishers (D512/D513) |
| Causes: | The pre-stack JG motor that operates the pre-stack junction gate is not operating. The pre-stack junction gate sensor did not detect the junction gate in (or out of) its home position within the prescribed time. |
| Remedy: | • Pre-stack JG motor harness or connector disconnected or defective • Pre-stack JG HP sensor dirty • Sensor harness or connector disconnected or defective • Motor defective • Sensor defective • Finisher main board defective |
| Error code: | SC740 |
| Description: | Finisher corner stapler motor error. The stapler motor does not switch off within the prescribed time after operating. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The stapler motor did not switch off within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Remedy: | • Staple jam • Number of sheets in the stack exceeds the limit for stapling • Stapler motor disconnected, defective |
| Error code: | SC741 |
| Description: | Finisher corner stapler rotation motor error. The stapler does not return to its home position within the specified time after stapling. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The stapler did not return to its home position (or did not leave its home position) within the specified time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Stapler rotation motor disconnected, defective • Stapler rotation motor overloaded due to obstruction • Stapler rotation HP sensor disconnected, defective |
| Error code: | SC742 |
| Description: | Finisher stapler movement motor error. The stapler HP sensor is not activated within the specified time after the stapler motor turned ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The stapler did not return to its home position (or leave its home position) within the specified time after stapling. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Stapler movement motor disconnected, defective • Stapler movement motor overloaded due to obstruction • Stapler HP sensor disconnected, defective |
| Error code: | SC743 |
| Description: | Booklet stapler motor error 1. The front stapler unit saddlestitch motor does not start operation within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The booklet stapler motor did not start stapling within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Front motor disconnected, defective • Front motor overloaded due to obstruction |
| Error code: | SC744 |
| Description: | Booklet stapler motor error 2. The rear stapler unit saddlestitch motor does not start operation within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Rear motor disconnected, defective • Rear motor overloaded due to obstruction |
| Remedy: | • Rear motor disconnected, defective • Rear motor overloaded due to obstruction |
| Error code: | SC745 |
| Description: | Feed-out belt motor error Finishers (D512/D513) |
| Causes: | The stack feed-out belt HP sensor did not activate within the specified time after the stack feed-out belt motor turned on. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • If the motor is operating 1. Stack feed-out belt HP sensor harness disconnected or defective 2. Sensor defective • If the motor is not operating: 1. Feed-out belt motor blocked by an obstruction 2. Motor harness disconnected or defective 3. Motor defective 4. Finisher main board defective |
| Error code: | SC746 |
| Description: | Stack plate motor error 1: front motor Finishers (D512/D513) |
| Causes: | The stack plate HP sensor (front) did not activate within the prescribed time after the motor turned on. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • If the motor is operating 1. Front stack plate HP sensor harness disconnected or defective 2. Front stack plate HP sensor defective • If the motor is not operating: 1. Motor blocked by an obstruction 2. Motor harness disconnected or defective 3. Motor defective 4. Booklet finisher main board defective |
| Error code: | SC747 |
| Description: | Stack plate motor error 2: center motor Finishers (D512/D513) |
| Causes: | The stack plate HP sensor (center) did not activate within the prescribed time after the motor turned on. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • If the motor is operating 1. Center stack plate HP sensor harness disconnected or defective 2. Center stack plate HP sensor defective • If the motor is not operating: 1. Motor blocked by an obstruction 2. Motor harness disconnected or defective 3. Motor defective 4. Booklet finisher main board defective |
| Error code: | SC748 |
| Description: | Stack plate motor error 3: rear motor Finishers (D512/D513) |
| Causes: | The stack plate HP sensor (rear) did not activate within the prescribed time after the motor turned on. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • If the motor is operating 1. Rear stack plate HP sensor harness disconnected or defective 2. Rear stack plate HP sensor defective • If the motor is not operating: 1. Motor blocked by an obstruction 2. Motor harness disconnected or defective 3. Motor defective 4. Booklet finisher main board defective |
| Error code: | SC750 |
| Description: | Finisher tray 1 (upper tray lift) motor error. The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The shift tray paper height sensor did not change its status within the prescribed time after the tray was raised or lowered. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Tray lift motor disconnected, defective • Upper tray paper height sensor disconnected, defective • Finisher main board connection to motor loose • Finisher main board defective |
| Error code: | SC753 |
| Description: | Return roller motor error. Occurs during the operation of the lower tray pressure motor. |
| Causes: | The drag roller HP sensor did not detect the drag roller in (or out of) its home position within the prescribed time. (The drag drive motor drives the timing belt that rotates the drag roller at the shift tray exit.) |
| Remedy: | • Motor harness disconnected, loose, defective • Motor overloaded • Home position sensor harness disconnected, loose, defective • Home position defective |
| Error code: | SC754 |
| Description: | Drag roller motor error Finishers (D512/D513) |
| Causes: | The drag roller motor did not turn on. (The drag roller motor drives the shaft that moves the drag roller left and right at the shift tray exit.) |
| Remedy: | • Motor harness disconnected or defective • Motor defective • Finisher control board defective |
| Error code: | SC755 |
| Description: | Shift motor error Finishers (D512/D513) |
| Causes: | The shift tray HP sensors did not detect the shift tray in (or out of) its home position within the prescribed times. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. Note: In the Finisher SR5000 (B830), these sensors are the "half-turn" sensors. |
| Remedy: | • If the motor is operating 1. HP sensor harnesses disconnected or defective 2. HP sensor defective • If the motor is not operating: 1. Motor blocked by an obstruction 2. Motor harness disconnected or defective 3. Motor defective 4. Finisher main board defective |
| Error code: | SC760 |
| Description: | Finisher punch motor error. The punch HP sensor is not activated within the specified time after the punch motor turned ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The punch HP sensor did not detect the punch movement motor in (or out) of its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Punch HP sensor disconnected, defective • Punch motor disconnected, defective • Punch motor overload due to obstruction |
| Error code: | SC761 |
| Description: | Finisher folder plate motor error. The folder plate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | 1. Over current of bridge unit motor 2. Over current due to short-circuit in PCB |
| Remedy: | • Folder plate HP sensor disconnected, defective • Folder plate motor disconnected, defective • Folder plate motor overloaded due to obstruction. |
| Error code: | SC763 |
| Description: | Punch movement motor error. Occurs during operation of the punch unit. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The punch movement HP sensor did not detect the punch at its home position (or out of its home position) within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective |
| Error code: | SC764 |
| Description: | Paper position sensor slide motor error. Occurs during operation of the punch unit. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The system detected an error at the CIS (Contact Image Sensor) inside the punch unit during paper registration for paper punching. |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective |
| Error code: | SC765 |
| Description: | Folding unit bottom fence lift motor. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The bottom fence in the booklet fold unit did not return to the home position within the specified time. |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective |
| Error code: | SC766 |
| Description: | Clamp roller retraction motor error. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The clamp roller did not return to the home position within the specified time. |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective |
| Error code: | SC767 |
| Description: | Stack junction gate motor error. Occurs during operation of the punch unit. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Stack junction mechanism overloaded due to an obstruction • Stack junction gate HP sensor connector loose, broken, defective • Stack junction gate HP sensor defective • Stack junction gate motor connector loose, broken, defective • Stack junction gate motor defective • Main control board defective |
| Remedy: | • Motor harness disconnected, loose, defective • Motor overload • Motor defective |
| Error code: | SC770 |
| Description: | Cover interposer tray bottom plate motor error. • After the motor starts to raise the bottom plate, the bottom plate position sensor does not detect the plate at the specified time (3 s). • After the motor starts to lower the bottom plate, the bottom plate HP sensor does not detect the bottom plate. |
| Causes: | In the first tray: • The upper limit sensor did not detect the bottom plate within the specified time after the lift motor switched on to lift the bottom plate. • The lower limit sensor did not direct the bottom plate within the specified time after the lift motor switched on to lower the bottom plate. Note: In both cases, 1 error count indicates a jam, 2 error counts issue this SC code. |
| Remedy: | • Bottom plate position sensor, disconnected, defective • Bottom plate HP sensor disconnected, defective |
| Error code: | SC771 |
| Description: | Cover interposer lift motor 2 error CIT D518 |
| Causes: | In the second tray: • The upper limit sensor did not detect the bottom plate within the specified time after the lift motor switched on to lift the bottom plate. • The lower limit sensor did not direct the bottom plate within the specified time after the lift motor switched on to lower the bottom plate. Note: In both cases, 1 error count indicates a jam, 2 error counts issue this SC code. |
| Remedy: | • Lift motor, upper limit sensor, lower limit sensor harnesses, connectors disconnected or defective • Lift motor defective • Upper limit sensor defective • Lower limit sensor defective |
| Error code: | SC772 |
| Description: | Cover interposer pickup motor 1 error CIT D518 |
| Causes: | In the first tray: • While the pick-up roller motor was on, the pick-up roller HP sensor did not detect the pick-up roller at the home position within the specified number of pulses. • While the pick-up roller motor was on, the pick-up roller HP sensor did not detect the pick-up roller at the home position above the specified number of pulses. Note: In both cases, 1 error count indicates a jam, 2 error counts issue this SC code. |
| Remedy: | • The pick-up motor, pick-up roller HP sensor harnesses, connectors were disconnected or defective • Pick-up motor overload due to an obstruction • Pick-up motor defective • Pick-up roller HP sensor defective |
| Error code: | SC773 |
| Description: | Cover interposer pickup motor 2 error CIT D518 |
| Causes: | In the second tray: • While the pick-up roller motor was on, the pick-up roller HP sensor did not detect the pick-up roller at the home position within the specified number of pulses. • While the pick-up roller motor was on, the pick-up roller HP sensor did not detect the pick-up roller at the home position above the specified number of pulses. Note: In both cases, 1 error count indicates a jam, 2 error counts issue this SC code. |
| Remedy: | • The pick-up motor, pick-up roller HP sensor harnesses, connectors were disconnected or defective • Pick-up motor overload due to an obstruction • Pick-up motor defective • Pick-up roller HP sensor defective |
| Error code: | SC775 |
| Description: | Cover interposer tray feed motor |
| Causes: | The top fence HP sensor did not detect the top fence at (or out of) the home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Motor harness disconnected, loose, defective • Motor overload • Motor defective |
| Error code: | SC776 |
| Description: | Bottom Fence Motor Error Finishers D512/D513 |
| Causes: | The bottom fence HP senstor did not detect the bottom fence at (or out of) the home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • If the bottom fence motor is operating: 1. Bottom fence HP sensor dirty 2. Sensor harness disconnected or defective 3. Sensor defective • If the bottom fence motor is not operating: 1. Bottom fence motor blocked by an obstruction 2. Motor harness disconnected or defective 3. Motor defective 4. Finisher main board defective |
| Error code: | SC778-1 |
| Description: | Horizontal transport motor error Multi Folding Unit (D521) |
| Causes: | The motor drive PCB detected an error at the motor. |
| Remedy: | • Motor harness or connector disconnected or defective • Motor or motor drive board defective |
| Error code: | SC778-2 |
| Description: | Top tray exit motor Multi Folding Unit (D521) |
| Causes: | The motor drive PCB detected an error at the motor. |
| Remedy: | • Motor harness or connector disconnected or defective • Motor or motor drive board defective |
| Error code: | SC778-3 |
| Description: | Top tray jg motor Multi Folding Unit (D521) |
| Causes: | The top tray JG HP sensor did not detect the top tray junction gate at (or out of) its home position. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Top tray JG HP sensor dirty • Sensor harness or connector disconnected or defective • Top tray JG motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC778-4 |
| Description: | Entrance jg motor Multi Folding Unit (D521) |
| Causes: | The entrance junction gate HP sensor did not detect the entrance junction gate at (or out of) its home position. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Entrance JG HP sensor dirty • Sensor harness or connector disconnected or defective • Entrance JG motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC779 |
| Description: | 1st Stopper motor error Multi Folding Unit (D521) |
| Causes: | The 1st stopper HP sensor did not detect the 1st stopper in (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • 1st stopper HP sensor dirty • Sensor harness or connector disconnected or defective • 1st stopper motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC780 |
| Description: | Z-Fold feed motor error Japan Only. The feed motor does not attain the prescribed speed within the specified time. |
| Causes: | • Motor harness loose, broken, defective • Motor blocked by an obstruction • Motor defective |
| Remedy: | • Feed motor disconnected, defective • Feed motor overloaded due to obstruction • Feed motor lock |
| Error code: | SC781 |
| Description: | Z-Fold lower stopper motor Japan Only. The lower stopper motor does not attain the prescribed speed within the specified time. |
| Causes: | • Lower stopper motor disconnected, defective • Lower stopper motor overloaded due to obstruction • Lower stopper HP sensor disconnected, defective |
| Remedy: | • Lower stopper motor disconnected, defective • Lower stopper motor overloaded due to obstruction • Lower stopper HP sensor disconnected, defective |
| Error code: | SC782 |
| Description: | Z-Fold upper stopper motor Japan Only. The upper stopper motor does not attain the prescribed speed within the specified time. |
| Causes: | • Upper stopper motor disconnected, defective • Upper stopper motor overloaded due to obstruction • Upper stopper HP sensor disconnected, defective |
| Remedy: | • Upper stopper motor disconnected, defective • Upper stopper motor overloaded due to obstruction • Upper stopper HP sensor disconnected, defective |
| Error code: | SC783-1 |
| Description: | 2nd Stopper motor error Multi Folding Unit (D521) |
| Causes: | The 2nd stopper HP sensor did not detect the 2nd stopper in (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • 2nd stopper HP sensor dirty • Sensor harness or connector disconnected or defective • 2nd stopper motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC783-10 |
| Description: | Fold plate motor error Multi Folding Unit (D521) |
| Causes: | The fold plate HP sensor did not detect the fold plate in (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Fold plate HP sensor dirty • Sensor harness or connector disconnected or defective • Fold plate motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC783-11 |
| Description: | Jogger Fence Motor Multi Folding Unit (D521) |
| Causes: | The jogger fence HP sensor did not detect the jogger fence in (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Jogger fence HP sensor dirty • Sensor harness or connector disconnected or defective • Jogger fence motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC783-12 |
| Description: | Positioning Roller Motor Error Multi Folding Unit (D521) |
| Causes: | The positioning roller HP sensor did not detect the positioning roller in (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Positioning roller HP sensor dirty • Sensor harness or connector disconnected or defective • Positioning roller motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC783-13 |
| Description: | FM2 Direct-send JG motor Multi Folding Unit (D521) |
| Causes: | The direct-send JG HP sensor did not detect the direct-send JG in (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • FM2 direct-send JG HP sensor dirty • Sensor harness or connector disconnected or defective • FM2 direct-send JG motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC783-14 |
| Description: | FM6 Pawl motor Multi Folding Unit (D521) |
| Causes: | The FM6 pawl HP sensor did not detect the FM6 pawl in (or out of) its home position. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • FM6 pawl HP sensor dirty • Sensor harness or connector disconnected or defective • FM6 pawl motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC783-2 |
| Description: | 3rd Stopper motor error Multi Folding Unit (D521) |
| Causes: | The 3rd stopper HP sensor did not detect the 3rd stopper in (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • 3rd stopper HP sensor dirty • Sensor harness or connector disconnected or defective • 3rd stopper motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC783-3 |
| Description: | 1st Fold motor error Multi Folding Unit (D521) |
| Causes: | The motor drive PCB detected an error at the motor. |
| Remedy: | • Motor harness or connector disconnected or defective • Motor or motor drive board defective |
| Error code: | SC783-4 |
| Description: | 2nd Fold motor error Multi Folding Unit (D521) |
| Causes: | The motor drive PCB detected an error at the motor. |
| Remedy: | • Motor harness or connector disconnected or defective • Motor or motor drive board defective |
| Error code: | SC783-5 |
| Description: | Crease motor error Multi Folding Unit (D521) |
| Causes: | The motor drive PCB detected an error at the motor. |
| Remedy: | • Motor harness or connector disconnected or defective • Motor or motor drive board defective |
| Error code: | SC783-6 |
| Description: | Dynamic roller transport motor error Multi Folding Unit (D521) |
| Causes: | The motor drive PCB detected an error at the motor. |
| Remedy: | • Motor harness or connector disconnected or defective • Motor or motor drive board defective |
| Error code: | SC783-7 |
| Description: | Reg. roller transport motor error Multi Folding Unit (D521) |
| Causes: | The motor drive PCB detected an error at the motor. |
| Remedy: | • Motor harness or connector disconnected or defective • Motor or motor drive board defective |
| Error code: | SC783-8 |
| Description: | Dynamic roller lift motor error Multi Folding Unit (D521) |
| Causes: | The dynamic roller HP sensor did not detect the dynamic roller in (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Dynamic roller HP sensor dirty • Sensor harness or connector disconnected or defective • Dynamic roller lift motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC783-9 |
| Description: | Registration roller release motor error Multi Folding Unit (D521) |
| Causes: | The registration roller HP sensor did not detect the registration roller in (or out of) its home position within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Registration roller HP sensor dirty • Sensor harness or connector disconnected or defective • Registration roller release motor harness or connector disconnected or defective • Sensor defective • Motor or motor drive board defective |
| Error code: | SC784 |
| Description: | Z-Fold Timing Sensor Adjustment Error 1 The output voltage light emitted from the sensor changed, but the return input was not sufficient to attain V0. |
| Causes: | • Sensor, mirror dirty from paper dust, other particles • Harness loose, broken, defective • Mirror out of position |
| Error code: | SC785 |
| Description: | Z-Fold Timing Sensor Adjustment Error 2 The output voltage light emitted from the sensor changed, but the return input was not sufficient to attain V0. |
| Causes: | • Sensor, mirror dirty from paper dust, other particles • Harness loose, broken, defective • Mirror out of position |
| Error code: | SC786 |
| Description: | Z-Fold Memory Error Several attempts to write to the Zfold memory failed. |
| Causes: | • Turn the machine power off/on • EEPROM on Z-Folder main board defective |
| Error code: | SC789 |
| Description: | Proof tray exit motor error Multi Folding Unit (D521) |
| Causes: | The motor drive PCB detected an error at the motor due to overload, overheating. Paper cannot exit at proof tray. |
| Remedy: | • Motor, motor drive board defective |
| Error code: | SC792-1 |
| Description: | Junction gate error Ring Binder (D519) |
| Causes: | Detected at HP after the time prescribed to leave the HP had elapsed (more than 36 pulses) (1 detection, jam, twice detected, SC error) -or- Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 22 pulses) (1 detection, jam, twice detected, SC error) |
| Remedy: | • Path JG motor (M201) defective • Motor connector disconnected or defective • Motor overload • Path JG sensor (S203) connector disconnected or defective • Sensor (S203) defective |
| Error code: | SC792-10 |
| Description: | Binder unit run-out error Ring Binder (D519) |
| Causes: | Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Run-out press roller motor (M610) connector disconnected or defective • Motor defective • Motor overload • Run-out roller HP sensor (S614) connector disconnected or defective • Sensor defective |
| Error code: | SC792-11 |
| Description: | Clamp thickness error Ring Binder (D519) |
| Causes: | 50-sheet detection sensor (S606) went OFF during pre-bind jogging when a 100-sheet thickness was detected. (1st detection jam, 2nd detection SC error) -or- 50-sheet detection sensor went OFF at initialization when the clamp moved to the open position. |
| Remedy: | • 50-sheet detection sensor (S606) connector disconnected or defective • Sensor defective |
| Error code: | SC792-12 |
| Description: | Alignment pin error Ring Binder (D519) |
| Causes: | Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Alignment pin motor (M602) connector disconnected or defective • Motor overload • Motor defective • Alignment pin HP sensor (S604) connector disconnected or defective • Sensor defective |
| Error code: | SC792-13 |
| Description: | Pre-bind jogger shutter error Ring Binder (D519) |
| Causes: | Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Shutter motor (M608) connector disconnected or defective • Motor overload • Motor defective • Shutter HP sensor (S605) connector disconnected or defective • Sensor defective |
| Error code: | SC792-15 |
| Description: | Timing sensor interval error Ring Binder (D519) |
| Causes: | The bind timing sensor (S702) remained ON or OFF longer than the prescribed time (1500 ms) during initialization or ring binding (1st detection: jam, 2nd detection: SC error) |
| Remedy: | • Clamp unit motor (M701) connector disconnected or defective • Motor overload • Motor defective • Bind timing sensor (S702) connector disconnected or defective • Sensor defective |
| Error code: | SC792-16 |
| Description: | Clamp unit HP error Ring Binder (D519) |
| Causes: | At initialization or during ring binding, did not arrive at the home position within the prescribed time (1500 ms) (1st detection: jam, 2nd detection: SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 1500 ms) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Clamp unit motor (M701) connector disconnected or defective • Motor overload • Motor defective • Clamp unit HP sensor (S701) connector disconnected or defective • Sensor defective |
| Error code: | SC792-17 |
| Description: | Spine alignment error Ring Binder (D519) |
| Causes: | During pin alignment operation, the pin did not reach the up position or return to the home position within the prescribed time (400 ms), and one retry failed within the same time limit. |
| Remedy: | • Alignment pin motor (M602) connector disconnected or defective • Motor overload • Motor defective • Alignment pin HP sensor (S604) connector disconnected or defective, or sensor defective • Alignment pin up sensor (S610) connector disconnected or defective, or sensor defective • Stack not jogged correctly, or not punched correctly |
| Error code: | SC792-18 |
| Description: | Binder unit not detected Ring Binder (D519) |
| Causes: | The binder unit could not be detected at initialization. |
| Remedy: | • Drawer connector disconnected or defective • Drawer connector defective |
| Error code: | SC792-2 |
| Description: | Pre-punch side fence HP error Ring Binder (D519) |
| Causes: | Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 pulses) (1st detection, jam, 2nd detection, SC error) -or- Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 600 pulses) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Side jogger motor (M302) connector disconnected or defective • Motor overload • Motor defective • Pre-punch jogger HP sensor (S301) connector disconnected or defective • Sensor (S301) defective |
| Error code: | SC792-20 |
| Description: | Output belt 1 HP error Ring Binder (D519) |
| Causes: | Detected at HP after the time prescribed to leave the HP had elapsed (more than 200 pulses) (1st detection, jam, 2nd detection, SC error) -or- Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 2125 pulses) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Output belt 1 motor (M401) connector disconnected or defective • Motor overload • Motor defective • Output belt 1 HP sensor (S401) connector disconnected or defective • Sensor defective |
| Error code: | SC792-21 |
| Description: | Output belt 2 HP error Ring Binder (D519) |
| Causes: | Detected at HP after the time prescribed to leave the HP had elapsed (more than 200 pulses) (1st detection, jam, 2nd detection, SC error) -or- Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 3130 pulses) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Output belt 2 motor (M402) connector disconnected or defective • Motor overload • Motor defective • Output belt 2 HP sensor (S402) connector disconnected or defective • Sensor defective |
| Error code: | SC792-22 |
| Description: | Stack height error Ring Binder (D519) |
| Causes: | Stack height sensor remained ON while moving toward the top. -or- The sensor did not go ON within 6 sec. after the motor turned on. |
| Remedy: | • Stacker motor (M501) connector disconnected or defective • Motor overload • Stack height sensor (S502) connector disconnected or defective • Sensor defective |
| Error code: | SC792-23 |
| Description: | Stacker error Ring Binder (D519) |
| Causes: | Although the stacker was full at the start and end of stacker operation with the stacker full (stacker sensors ON together), no documents were detected (also when documents were leaning) -or- Although the stacker was detected full with the stacker stopped, no documents were detected within 2 sec. (1st detection jam, 2nd detection SC error) |
| Remedy: | • Stacker HP sensor (S501) connector disconnected or defective, or sensor defective • Stacker height HP sensor (S502) connector disconnected or defective, or sensor defective • Stacker detect sensor (S504) disconnected or defective, or sensor defective |
| Error code: | SC792-3 |
| Description: | Pre-punch jogger roller HP error Ring Binder (D519) |
| Causes: | Detected at HP after the time prescribed to leave the HP had elapsed (more than 36 pulses) (1st detection, jam, 2nd detection, SC error) -or- Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 22 pulses) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Jog roller lift motor (M305) connector disconnected or defective • Motor overload • Motor defective • Jog roller lift HP sensor (S309) connector disconnected or defective • Sensor defective |
| Error code: | SC792-4 |
| Description: | Ring binder punch defective Ring Binder (D519) |
| Causes: | One or more of the following occurred: Punch unit not detected at initialization. No motor rotation detected at HP at 30 ms after the DC motor turned on No encoder pulse detected at HP at 5 ms after the DC motor turned on Not detected at HP at 400 ms after the DC motor turned on |
| Remedy: | • Punch motor (M304) connector disconnected or defective • Motor overload • Motor defective • Punch HP sensor (S302) connector disconnected or defective, or sensor defective • Punch encoder sensor (S303) connector disconnected or defective, or sensor defective |
| Error code: | SC792-5 |
| Description: | Paddle roller HP error Ring Binder (D519) |
| Causes: | Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Paddle roller lift motor (M603) connector disconnected or defective • Motor overload • Motor defective • Paddle roller HP sensor (S602) connector disconnected or defective • Sensor defective |
| Error code: | SC792-6 |
| Description: | Jogger fence 1 error Ring Binder (D519) |
| Causes: | Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Jogger fence 1 motor (M604) connector, disconnected or defective • Motor defective • Motor overload • Side fence 1 HP sensor (S601) connector, disconnected or defective • Sensor defective |
| Error code: | SC792-7 |
| Description: | Jogger fence 2 error Ring Binder (D519) |
| Causes: | Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Jogger fence 2 motor (M606) connector, disconnected or defective • Motor defective • Motor overload • Side fence HP sensor 1 (S611) connector disconnected or defective • Sensor defective |
| Error code: | SC792-8 |
| Description: | Stack tamper HP error Ring Binder (D519) |
| Causes: | Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Stack tamper motor (M607) connector, disconnected or defective • Motor defective • Motor overload • Stack tamper HP sensor (S612) connector disconnected or defective • Sensor defective |
| Error code: | SC792-9 |
| Description: | Pre-bind jogger clamp HP error Ring Binder (D519) |
| Causes: | Not detected at HP after the time prescribed to arrive at the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) -or- Detected at HP after the time prescribed to leave the HP had elapsed (more than 400 ms) (1st detection, jam, 2nd detection, SC error) |
| Remedy: | • Spine clamp motor (M605) connector disconnected or defective • Motor defective • Motor overload • Clamp HP sensor (S603) connector disconnected or defective • Sensor defective |
| Error code: | SC816 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. • SC816-99 occurs as a subsystem error except any error from -06 to 96. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the "System" firmware and the other system firmware modules to the latest version. 2. Disable the STR shift function by SP5-191-001 (Power Str Set). 3. Replace the controller board. |
| Error code: | SC817 |
| Description: | Boot loader error. The boot loader cannot read one of the following: self-diagnostic module, kernel, or one of the files of the root file system, or the check of one of these items on the system SD card failed. |
| Causes: | • File or module on the system SD card is corrupted • File or module on the system SD card is illegal • Make sure that the system SD card is the one designed for the machine • Replace controller board. |
| Remedy: | • File or module on the system SD card is corrupted • File or module on the system SD card is illegal • Make sure that the system SD card is the one designed for the machine • Replace system ROM on the controller board |
| Error code: | SC819 |
| Description: | Fatal kernel error. Due to a control error, a RAM overflow occurred during system processing. One of the following messages was dis |
| Causes: | • Controller board defective |
| Remedy: | • System program defective • Controller board defective • Optional board defective • Replace controller firmware 0x696e init died 0x766d vm_pageout: Virtual Memory is full 4361 Cache Error NOTE: For more details about this SC code error, execute SP5990 to print an SMC report so you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | SC821 |
| Description: | Self-diagnostic error 1: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • ASIC (controller board defective) |
| Error code: | SC822 |
| Description: | Self-diagnostic error 2: HDD |
| Error code: | SC824 |
| Description: | Self-diagnostic error 4: NVRAM NVRAM device does not exist, NVRAM device is damaged, NVRAM socket damaged |
| Causes: | • Controller board detective |
| Remedy: | • NVRAM defective • Controller board defective • NVRAM backup battery exhausted • NVRAM socket damaged |
| Error code: | SC829 |
| Description: | Self-diagnostic error 5: Optional RAM Verify error for optional RAM. |
| Causes: | • Make sure that the resident RAM is installed in the correct slot. • Make sure the optional RAM is installed in the correct slot (Slot 0) |
| Remedy: | 1. Turn the main switch off and on. 2. Replace the RAM DIMM. 3. Replace the controller board. |
| Error code: | SC833 |
| Description: | Self-diagnostic error 8: Engine I/F ASIC |
| Remedy: | 0F30 0F31 ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. • Replace the mother board 0F41 The read/write check done for resident RAM on the mother board could not be done correctly. • Replace the mother board 50B1 Could not initialize or read the bus connection. • Check for loose connections at the mother board. • Replace the mother board 50B2 Value of the SSCG register is incorrect. • Check for loose connections at the mother board. • Replace the mother board |
| Error code: | SC834 |
| Description: | Self-diagnostic error 9: Optional Memory RAM DIMM 5101 The write/verify check for the optional RAM chip on the engine mother board gave an error. |
| Causes: | • Controller defective |
| Remedy: | • Controller defective • Mother board defective |
| Error code: | SC850 |
| Description: | Net I/F error. • Duplicate IP addresses. • Illegal IP address. • Driver unstable and cannot be used on the network. |
| Causes: | • IP address setting incorrect • Ethernet board defective • Controller board defective |
| Remedy: | • IP address setting incorrect • Ethernet board defective • Controller board defective |
| Error code: | SC858 |
| Description: | SC858-00: Data Encryption Conversion Error (Key Acquisition Error) SC858-01: Data Encryption Conversion Error (HDD Key Setting Error) SC858-02: Data Encryption Conversion Error (NVRAM Read/Write Error) SC858-30: Data Encryption Conversion Error (NVRAM Before Conversion Error) SC858-31: Data Encryption Conversion Error (Other Errors) A serious error occurred after data conversion when updating the encryption key. |
| Causes: | • SC858-00, -01 • Data such as the USB Flash is corrupted. • A communication error is caused by electrostatic noise. • The controller board is defective. • SC858-02 The NVRAM is defective. • SC858-30 There is a software error (for example, the parameters used for conversion are invalid). • SC858-31 The controller board is defective. |
| Remedy: | • SC858-00, -31 Replace the controller board. • SC858-01, -30 Turn the main power OFF then ON. If the error persists, replace the controller board. • SC858-02 • Replace the NVRAM. • Replace the controller board. |
| Error code: | SC859 |
| Description: | SC859-00: Data Encryption Conversion HDD Conversion Error SC889-01: Data Encryption Conversion HDD Conversion Error (HDD Check Error) SC859-02: Data Encryption Conversion HDD Conversion Error (Power Failure During Conversion) SC859-10: Data Encryption Conversion HDD Conversion Error (Data Read/Write Command Error) • SC859-00, -01 When updating the data encryption key, HDD data was not converted correctly. During conversion, only the error screen is displayed and there is no SC. The SC is displayed after the machine is turned OFF and ON. • SC859-02 When updating the data encryption key, NVRAM/HDD conversion was incomplete. During conversion, only the error screen is displayed and there is no SC. The SC is displayed after the machine is turned OFF and ON. • SC859-10 When updating the data encryption key, an abnormal DMAC return value (such as DMAC time-out or serial communication error) was detected for two or more times. During data conversion, only the error screen is displayed and there is no SC. The SC is displayed after the machine is turned OFF and ON. |
| Causes: | • SC859-00, -01 • HDD conversion was specified for data encryption key update, but the HDD was removed. • Power was cut during data encryption key update. • There was a HDD error or electrostatic noise during data encryption key update. • SC859-02 Power was cut during data encryption key update. • SC859-10 There was a HDD error or electrostatic noise during data encryption key update. |
| Remedy: | • SC859-00, -01, -10 • Check the HDD connection. • Format the HDD. • If the HDD is defective, replace it. • SC859-02 After restart, a screen instructing the user to format the HDD is displayed. |
| Error code: | SC861 |
| Description: | HDD re-try failure. At power ON with the HDD detected, power supply to the HDD is interrupted, after the HDD is awakened from the sleep mode, the HDD is not ready within 30 s. |
| Causes: | At power on with the HDD detected, power supply to the HDD is interrupted, after the HDD is awakened from the sleep mode, the HDD is not ready within 30 s. |
| Remedy: | • Harness between HDD and board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | SC863 |
| Description: | HDD data read failure. The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Remedy: | • HDD defective Note: If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM, and the next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. |
| Error code: | SC864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to an CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | During HDD operation, the HDD cannot respond to an CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Remedy: | • HDD defective |
| Error code: | SC865 |
| Description: | HDD access error. HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Remedy: | • HDD defective. |
| Error code: | SC867 |
| Description: | SD card error 2: SD card removed. The SD card in the boot slot when the machine was turned on was removed while the machine was ON. |
| Causes: | An application SD card has been removed from the slot (mount point of /mnt/sd*). |
| Remedy: | • Insert the SD card, then turn the machine OFF and ON. |
| Error code: | SC868 |
| Description: | SD card error 3: SD card access. An error occurred while an SD card was used. |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | • SD card not inserted correctly • SD card defective • Controller board defective Note: If you want to try to reformat the SD card, use SD Formatter Ver 1.1. |
| Error code: | SC870 |
| Description: | Address book data error. Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM was replaced individually without formatting the Address Book) • Address Book storage device (SD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected. |
| Remedy: | • Software defective. Turn the machine OFF/ON. If this is not the solution for the problem, then replace the controller firmware. • HDD defective. More Details • Do SP5846 050 (UCS (User info control service) Settings – Initialize all Directory Info.) to reset all address book data. • Reset the user information with SP5832 006 (HDD Formatting– User Information). • Replace the HDDs. • Boot the machine from the SD card. |
| Error code: | SC874 |
| Description: | Delete All error 1: HDD. A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit (B735) running from an SD card. |
| Causes: | • Error detected in HDD data delete program • Error detected in NVRAM data delete program • The "Delete All" option was not set |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. • Install the Data Overwrite Security Unit again. For more, see section “1. Installation”. • HDD defective |
| Error code: | SC875 |
| Description: | Delete All error 2: Data area. An error occurred while the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit B660 running from an SD card. |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. |
| Error code: | SC901 |
| Description: | Mechanical Counter 1 error Mechanical Counter 1 was not set correctly at power on, or the operator disconnected the counter while machine was operating. |
| Causes: | • Mechanical Counter 1 connection loose or defective • Mechanical Counter 1 defective |
| Error code: | SC902 |
| Description: | Mechanical Counter 2 error Mechanical Counter 2 was not set correctly at power on, or the operator disconnected the counter while machine was operating. |
| Remedy: | 1. Make sure the counter is connected properly. 2. Replace the total counter. [Signal Check] • Trigger line: CN230-B10 on the I/O control board • Counter OK signal: TP228 on the I/O control board |
| Error code: | SC910 … SC914 |
| Description: | External controller error |
| Error code: | SC919 |
| Description: | External controller (E-7000) down. An internal application error was detected and operation cannot continue. |
| Causes: | While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected. |
| Remedy: | • Software defective; turn the machine OFF/ON, or change the controller firmware • Insufficient memory |
| Error code: | SC925 |
| Description: | Net File function error. The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below: |
| Causes: | The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code: |
| Remedy: | Procedure 1 If the machine shows SC codes for HDD errors (SC860 ~ SC865) with SC 925, do the recovery procedures for SC860 ~ SC865. Procedure 2 If the machine does not show one of the five HDD errors (SC860 ~ SC865), turn the machine power OFF and ON. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting). NetFiles: Jobs printed from the document server using a PC and DeskTopBinder • Before you initialize the NetFile partition on the HDD, tell the customer that: • Received faxes on the delivery server will be erased • All captured documents will be erased • DeskTopBinder job history will be erased • Documents on the document server, and scanned documents, will not be erased. • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). Before you initialize the Netfile partition with SP5832-011, do these steps: 1. Go into the User Tools mode and do “Delivery Settings” to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5832-011, then turn the machine power OFF and ON. Procedure 3 If “Procedure 2” is not the solution for the problem, do SP5832-001 (HDD Formatting – All), then turn the machine power OFF and ON. SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you do this SP code. Procedure 4 If “Procedure 3” is not the solution for the problem, replace the HDD. |
Парткод
Название
RICOH TYPE K Скрепки с картриджем
RICOH TYPE K Скрепки (3 упаковки)
RICOH TYPE L Скрепки буклетные в картридже
RICOH TYPE L Скрепки буклетные (в упаковке 4*2000шт.)
RICOH TYPE M Скрепки в картридже
RICOH TYPE M Скрепки в картридже (5 шт.)
(842073) RICOH TYPE MPC7501E Тонер-картридж черный
(842076) RICOH TYPE MPC7501E Тонер-картридж голубой
(842075) RICOH TYPE MPC7501E Тонер-картридж пурпурный
(842074) RICOH TYPE MPC7501E Тонер-картридж желтый
RICOH TYPE 85 Скрепки (4 упаковки)
RICOH Блок фотобарабана
RICOH Девелопер черный
RICOH Девелопер голубой
RICOH Девелопер пурпурный
RICOH Девелопер желтый
