Ricoh MPC8002SP
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Коды ошибок
SC101-01
SC101-02
SC102-00
SC120-00
SC121-00
SC141-00
SC142-00
SC144-00
SC161-01
SC161-02
SC165-00
SC185-00
SC186-00
SC187-00
SC188-00
SC189-00
SC195-00
SC202-01
SC202-03
SC203-01
SC203-03
SC204-01
SC204-03
SC210-01
SC210-02
SC210-03
SC210-04
SC220-01
SC220-02
SC220-03
SC220-04
SC230-01
SC230-02
SC230-03
SC230-04
SC231-01
SC231-02
SC231-03
SC231-04
SC240-01
SC240-03
SC260-01
SC260-03
SC265-02
SC265-03
SC265-04
SC270-01
SC270-03
SC270-10
SC274-01
SC274-03
SC276-01
SC276-03
SC285-00
SC286-01
SC286-02
SC300-01
SC300-02
SC300-03
SC300-04
SC312-01
SC312-02
SC312-03
SC312-04
SC320-01
SC320-02
SC320-03
SC320-04
SC325-00
SC326-00
SC327-00
SC328-00
SC332-01
SC332-02
SC332-03
SC332-04
SC336-01
SC336-02
SC336-03
SC336-04
SC348-01
SC348-02
SC348-03
SC348-04
SC351-01
SC351-02
SC351-03
SC351-04
SC360-01
SC360-02
SC360-03
SC360-04
SC361-01
SC361-02
SC361-03
SC361-04
SC362-01
SC362-02
SC362-03
SC362-04
SC370-01
SC370-02
SC370-03
SC371-01
SC371-02
SC371-03
SC372-01
SC372-02
SC372-03
SC373-01
SC373-02
SC373-03
SC373-04
SC374-01
SC374-02
SC374-03
SC374-04
SC381-01
SC381-02
SC381-03
SC381-04
SC382-01
SC382-02
SC382-03
SC382-04
SC390-00
SC391-00
SC392-00
SC393-00
SC395
SC396
SC397
SC398
SC400-01
SC400-02
SC400-03
SC400-04
SC401-01
SC401-02
SC401-03
SC401-04
SC402-51
SC402-52
SC402-53
SC402-54
SC402-61
SC402-62
SC402-63
SC402-64
SC403-01
SC403-02
SC403-03
SC403-04
SC404-01
SC404-02
SC404-03
SC404-04
SC410-01
SC410-02
SC410-03
SC410-04
SC411-04
SC412-01
SC412-02
SC412-03
SC412-04
SC421-01
SC421-02
SC421-03
SC421-04
SC440-01
SC440-02
SC440-03
SC440-04
SC440-11
SC440-12
SC440-13
SC440-14
SC442-00
SC443-01
SC443-02
SC443-03
SC443-04
SC445-01
SC445-02
SC445-03
SC446
SC450-01
SC450-02
SC450-11
SC452-00
SC453-00
SC460-00
SC465
SC480-00
SC481-00
SC482-00
SC483-00
SC486-00
SC488-00
SC496-00
SC497-00
SC498-00
SC501-01
SC501-02
SC501-11
SC501-12
SC501-13
SC501-14
SC502-01
SC502-02
SC503-01
SC503-02
SC505-01
SC505-02
SC505-03
SC505-04
SC505-11
SC505-12
SC505-16
SC505-17
SC509-01
SC509-02
SC509-03
SC509-04
SC511-01
SC511-02
SC514-00
SC515-01
SC515-02
SC516-01
SC516-02
SC520
SC521
SC522
SC523
SC524
SC525-01
SC525-02
SC526-01
SC526-02
SC527
SC530
SC531
SC532
SC533
SC534
SC535-02
SC536-01
SC537-01
SC538-01
SC539-01
SC539-02
SC540-00
SC541-00
SC542-02
SC542-03
SC543-00
SC544-00
SC547-01
SC547-02
SC547-03
SC548-00
SC550-01
SC551-00
SC552-02
SC552-03
SC553-00
SC554-00
SC555-00
SC557-00
SC559-00
SC560-00
SC561-00
SC562-02
SC562-03
SC563-00
SC564-00
SC569-02
SC569-03
SC569-04
SC570-00
SC576-00
SC577-00
SC579-00
SC580-03
SC581-00
SC582-01
SC582-02
SC587-00
SC595-00
SC620-01, SC620-02
SC621-00
SC622-00
SC625-00
SC626-01 ... SC626-03
SC626-04 ... SC626-06
SC632-00
SC633-00
SC634-00
SC635-00
SC636-01
SC636-02
SC636-11
SC637-01
SC637-02
SC650-01
SC650-04
SC650-05
SC650-13
SC650-14
SC651-01
SC651-02
SC652-00
SC653-00
SC664-01 ... SC664-03
SC664-11 ... SC664-13
SC664-21 ... SC664-23
SC664-31 ... SC664-33
SC664-41 ... SC664-43
SC665-01
SC665-02
SC665-03
SC665-04
SC669
SC670-00
SC672-10
SC672-11
SC672-12
SC672-13
SC672-99
SC681
SC682
SC684
SC685-00
SC687-00
SC689-00
SC700-01
SC700-02
SC700-04
SC700-05
SC700-06
SC700-07
SC700-09
SC701-02
SC702-04
SC702-05
SC719-07
SC719-08
SC719-09
SC720-01
SC720-03
SC720-04
SC720-10 ... SC720-13
SC720-16
SC720-20
SC720-24
SC720-25
SC720-27
SC720-28
SC720-30
SC720-33
SC720-41
SC720-42
SC720-44
SC720-50
SC720-51
SC720-53
SC720-60
SC720-62
SC720-63
SC720-65
SC720-70
SC720-71 ... SC720-74
SC720-75
SC720-77
SC720-78
SC720-80
SC722-10
SC722-14
SC722-15 ... SC722-18
SC722-20 ... SC722-23
SC722-24
SC722-25
SC722-30
SC722-33
SC722-34
SC722-35
SC722-36
SC722-37
SC722-39
SC722-40
SC722-41
SC722-42
SC722-43
SC722-44
SC722-70
SC722-71
SC722-72
SC722-74
SC722-75
SC722-76
SC725-01
SC725-12
SC725-13
SC725-14
SC725-30
SC725-31
SC725-32
SC725-33
SC725-34
SC725-35
SC725-36
SC725-37
SC725-38
SC725-39
SC725-40
SC725-41
SC725-71
SC725-72
SC725-73
SC725-74
SC740-01
SC740-10
SC740-11
SC740-20
SC740-21
SC745-03
SC773-00
SC780-50
SC816
SC840-00
SC841-00
SC842-00
SC842-01
SC842-02
SC853-00
SC854-00
SC855-01
SC855-02
SC857-00
SC858-01
SC858-02
SC858-30
SC858-31
SC859-01
SC859-02
SC859-10
SC860-00
SC863-01
SC863-02 ... SC863-23
SC864-01 ... SC864-23
SC865-00
SC865-01
SC865-02 ... SC865-23
SC866-00
SC867-00 ... SC867-02
SC868-00
SC868-01, SC868-02
SC870
SC872-00
SC873-00
SC875-01
SC875-02
SC876-01
SC876-02
SC876-03
SC876-04
SC876-05
SC876-99
SC877-00
SC878-00
SC878-01
SC878-02
SC878-03
SC880-00
SC881-01
SC899-00
SC900-00
SC910-00
SC911-00
SC912-00
SC913-00
SC914-00
SC915-01 ... SC915-05
SC919-00
SC920-00 ... SC920-04
SC921-00
SC921-01
SC925
SC990-00
SC991-00
SC992-00
SC994-00
SC995-01
SC995-02
SC995-03
SC995-04
SC997-00
SC998-00
Описание
| Error code: | SC101-01 |
| Description: | CIS Error: Front Side The peak white level is less than the prescribed value. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Engine board • PSU/Signal harness |
| Error code: | SC101-02 |
| Description: | Lamp Error (Detecting the lighting error) The white level peak did not reach the prescribed threshold when the white guide plate was scanned. Error detection timing; During the scanner adjustment (detecting the lighting error) at the time of applying power source for scanner (when the main power is turned ON). |
| Causes: | • Condensation in scanner unit • Connector disconnected • Scanner Carriage defective • BiCU defective • Harness defective • White Guide Plate dirty or attachment fault • IOB defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reconnect the connector. Reconnect the following connectors; • Scanner Carriage – BiCU connector • SBU – LEDB connector (SBU side connector on the scanner carriage) • BiCU – IOB harness 2. Check the white guide plate (exposure glass). Check the white guide plate attached to the exposure glass. If the white guide plate is in an unusual state, replace the white guide plate. 3. Scanner carriage defective Replace the scanner carriage. 4. BiCU defective Replace the BiCU. 5. Harness defective Replace the following harnesses. • Scanner Carriage – BiCU harness • BiCU – IOB harness 6. IOB defective Replace the IOB. |
| Error code: | SC102-00 |
| Description: | LED Illumination Adjustment Error: Front Side The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Controller board • PSU/Signal harness |
| Error code: | SC120-00 |
| Description: | Scanner HP Error 1 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go OFF). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC121-00 |
| Description: | Scanner HP Error 2 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go ON). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC141-00 |
| Description: | Black Level Correction Error: Front Side The automatic adjustment has failed to correct the black level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC142-00 |
| Description: | White Level Correction Error: Front Side The automatic adjustment has failed to correct the white level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC144-00 |
| Description: | Scanner Communication Error: Front Side Cannot correctly establish communication with the MPU(SoC-AFE) |
| Causes: | • Communication error with MPU (SoC-AFE) • PSU is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • Engine board • PSU/Signal harness |
| Error code: | SC161-01 |
| Description: | IPU error (LSYNC error) |
| Causes: | When turning the power on or when recovering from energy saving mode, the machine performs a BICU self-diagnostic test. If it detects an error, it reports an IPU (LSUNC) error. • Defective IPU or BICU (or bad connection between the ASIC and the LEO, LSYNC Abnormal, etc) • Faulty cable connection between the SBU and IPU (or BICU). |
| Remedy: | • Check the connection between SBU and IPU (BICU) • Replace the IPU (BICU) |
| Error code: | SC161-02 |
| Description: | IPU error (RI response error) |
| Causes: | Detecting an error on access to the RI. Defective IPU (BICU, ICTL) or RI abnormal performance, etc |
| Remedy: | Replace the IPU (BICU) |
| Error code: | SC165-00 |
| Description: | Copy data security card error |
| Causes: | The optional copy data security card (also called “ICIB”) was not installed, even though the illegal copy function setting was done at initialization, or the ICIB was judged defective, the ICIB was judged defective when the machine was powered on or returned from low power mode. Note: This is the SD card that holds the firmware for the prohibit copy function that stops copying of currency, bank bonds, etc. |
| Remedy: | • ICIB not installed • ICIB not installed correctly |
| Error code: | SC185-00 |
| Description: | CIS communication error |
| Causes: | The values read from the ASIC in the CIS register were different from the expected values, possibly due to a problem on the serial communication line between the CIS and ADF, or there was a problem with the initial value on the ASIC when the system was booted. Two attempts are made to obtain the correct values, and then this SC issues upon failure of the third attempt. |
| Remedy: | • Connector loose, broken, defection on the harness between ADF and CIS • CIS ASIC defective, or not booting |
| Error code: | SC186-00 |
| Description: | CIS error light source error |
| Causes: | There was a problem with the light source mounted in the CIS device at initialization. The average value in the area at the leading edge in the main scan direction was lower than the value prescribed for shading peak data at initialization and original feed. • At Initialization. Dual array CIS LED is defective, so there is a large difference between the averaged value in the area of the leading edge in the main scan direction and the average value in the area of the trailing edge. • Original Feed. The shading peak values are to low due to damage to the dual array of the CIS LED (this is confirmed by the gray balance check for CIS scan control). The first, second detections trigger initial/feed jam alerts, the third detection issues this SC code. |
| Remedy: | • At Initialization. One LED defective • Original Feed. Both LEDs defective • White roller behind the CIS damaged, dirty, or not installed correctly. • Power or signal harness loose, broken, defective. • ADF main control board defective |
| Error code: | SC187-00 |
| Description: | CIS black level check error |
| Causes: | Black level data not within range at black level creation. The first, second detections trigger initial jam alerts, the third detection issues this SC code. |
| Remedy: | • CIS device defective |
| Error code: | SC188-00 |
| Description: | CIS white level check error |
| Causes: | The results of the reading of peak data values from the CIS device were abnormal and not within range for white level target, and confirmation of the shading data peak values failed. (The target values for white level adjustment are set with SP4785-001, SP4784-001, SP47846-001.) The first, second detections trigger initial jam alerts, the third detection issues this SC code. |
| Remedy: | • CIS device defective • White roller behind the CIS damaged, dirty, or not installed correctly. • Power or signal harness loose, broken, defective. • ADF main control board defective |
| Error code: | SC189-00 |
| Description: | CIS gray balance check error |
| Causes: | The results of the gray balance check with SP4705-002 was not on target and varied from Chart GS20. This SC is issued if there is an error on the first check. |
| Remedy: | • CIS device defective |
| Error code: | SC195-00 |
| Description: | Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). |
| Causes: | The product identification code in the machine serial number (11 digits) does not match. |
| Remedy: | Re-enter the machine serial number. |
| Error code: | SC202-01 |
| Description: | Polygon Motor (M1) Error at Machine Startup (Black/Magenta) The steady signal of the motor does not turn on after passing 6s since the polygon motor starts up. |
| Causes: | • The connector is not properly connected or the wire is faulty. • The Laser unit defective is faulty. • The firmware is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit (KM) - Main/engine PCB (PCB1) 2. Replace the laser unit (KM). 3. Upgrade the engine firmware to the latest version. 4. Replace the main/engine PCB (PCB1). |
| Error code: | SC202-03 |
| Description: | Polygon Motor: ON Timeout Error: Ma. After the polygon motor turned on, or within 10 sec. after the rpm’s changed, the motor did not enter READY status. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | • Cycle the machine off/on. • Replace the LSU. • Replace the polygon harness. • Replace the IPU board. |
| Error code: | SC203-01 |
| Description: | Polygon Motor (M1) Error at Machine Startup (Cyan/Yellow) The steady signal of the motor does not turn on after passing 6s since the polygon motor starts up. |
| Causes: | • The connector is not properly connected or the wire is faulty. • The Laser unit defective is faulty. • The firmware is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit (CY) - Main/engine PCB (PCB1) 2. Replace the laser unit (CY). 3. Upgrade the engine firmware to the latest version. 4. Replace the main/engine PCB (PCB1). |
| Error code: | SC203-03 |
| Description: | Polygon Motor: OFF Timeout Error: Ma. The XSCRDY signal (polygon ready) never becomes inactive (H) after the polygon motor went OFF. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | • Cycle the machine off/on. • Replace the LSU. • Replace the polygon harness. • Replace the IPU board. |
| Error code: | SC204-01 |
| Description: | Polygon Motor: XSCRDY Signal Error: Bk. During polygon motor rotation, the XSCRDY signal was inactive (H) for longer than one rotation of the polygon. Details: • Occurs when the PATMOS polygon error determination register detects that the XSCRDY signal was inactive (H) for longer than one rotation of the polygon (7 cycles of PMCLK). • The PATMOS polygon error determination register detects that the XSCRDY signal was inactive (H) for longer than one rotation of the polygon, and then refers to SCERR2. |
| Causes: | • Polygon motor or polygon motor driver defective • The interface harness to the polygon motor driver damaged or not connected correctly. |
| Remedy: | • Cycle the machine off/on. • Replace the LSU. • Replace the polygon harness. |
| Error code: | SC204-03 |
| Description: | Polygon Motor: XSCRDY Signal Error: Ma. During polygon motor rotation, the XSCRDY signal was inactive (H) for longer than one rotation of the polygon. Details: • Occurs when the PATMOS polygon error determination register detects that the XSCRDY signal was inactive (H) for longer than one rotation of the polygon (7 cycles of PMCLK). • The PATMOS polygon error determination register detects that the XSCRDY signal was inactive (H) for longer than one rotation of the polygon, and then refers to SCERR2. |
| Causes: | • Polygon motor or polygon motor driver defective • The interface harness to the polygon motor driver damaged or not connected correctly. |
| Remedy: | • Cycle the machine off/on. • Replace the LSU. • Replace the polygon harness. |
| Error code: | SC210-01 |
| Description: | Trailing Edge Beam Error: Bk. When the main scan magnification rate was measured, the value measured between 2 points was out of specification. Details: • When a trailing edge beam detection error flag is asserted to VTEC status register. • The CPU detected an error flag when measuring the main scan magnification rate. |
| Causes: | • The interface harness to the beam detection unit damaged or not connected correctly. • Beam detection board defective • Beam does not enter photodetector. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC210-02 |
| Description: | Trailing Edge Beam Error: Cy. When the main scan magnification rate was measured, the value measured between 2 points was out of specification. Details: • When a trailing edge beam detection error flag is asserted to VTEC status register. • The CPU detected an error flag when measuring the main scan magnification rate. |
| Causes: | • The interface harness to the beam detection unit damaged or not connected correctly. • Beam detection board defective • Beam does not enter photodetector. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC210-03 |
| Description: | Trailing Edge Beam Error: Ma. When the main scan magnification rate was measured, the value measured between 2 points was out of specification. Details: • When a trailing edge beam detection error flag is asserted to VTEC status register. • The CPU detected an error flag when measuring the main scan magnification rate. |
| Causes: | • The interface harness to the beam detection unit damaged or not connected correctly. • Beam detection board defective • Beam does not enter photodetector. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC210-04 |
| Description: | Trailing Edge Beam Error: Ye. When the main scan magnification rate was measured, the value measured between 2 points was out of specification. Details: • When a trailing edge beam detection error flag is asserted to VTEC status register. • The CPU detected an error flag when measuring the main scan magnification rate. |
| Causes: | • The interface harness to the beam detection unit damaged or not connected correctly. • Beam detection board defective • Beam does not enter photodetector. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC220-01 |
| Description: | Leading Edge: LD1 synchronization detection error: Bk. The leading edge LD1 synchronization detection signal of the corresponding color was not output within 100 ms while the polygon mirror motor was operating at normal speed. Details: • When a synchronization detection error flag is asserted to VTEC status register. • After the polygon turned on, the CPU monitored for error flags in 100 ms cycles and detected an error flag. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photodetector.. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 • Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC220-02 |
| Description: | Leading Edge: LD1 synchronization detection error: Cy. The leading edge LD1 synchronization detection signal of the corresponding color was not output within 100 ms while the polygon mirror motor was operating at normal speed. Details: • When a synchronization detection error flag is asserted to VTEC status register. • After the polygon turned on, the CPU monitored for error flags in 100 ms cycles and detected an error flag. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photodetector.. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 • Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC220-03 |
| Description: | Leading Edge: LD1 synchronization detection error: Ma. The leading edge LD1 synchronization detection signal of the corresponding color was not output within 100 ms while the polygon mirror motor was operating at normal speed. Details: • When a synchronization detection error flag is asserted to VTEC status register. • After the polygon turned on, the CPU monitored for error flags in 100 ms cycles and detected an error flag. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photodetector.. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 • Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC220-04 |
| Description: | Leading Edge: LD1 synchronization detection error: Ye. The leading edge LD1 synchronization detection signal of the corresponding color was not output within 100 ms while the polygon mirror motor was operating at normal speed. Details: • When a synchronization detection error flag is asserted to VTEC status register. • After the polygon turned on, the CPU monitored for error flags in 100 ms cycles and detected an error flag. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photodetector.. • Abnormality around VTEC • LDB defective • BCU defective • Large main scan magnification rate |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 • Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC230-01 |
| Description: | FGATE ON error: Bk. The FGATE signal did not turn ON within 200 msec after the writing process of the corresponding color started. Details: The PFGATE register of PATMOS not asserted within 200 msec after the writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. • Replace the BCU board. • Replace the controller board. • Replace the LDB harness. |
| Error code: | SC230-02 |
| Description: | FGATE ON error: Cy. The FGATE signal did not turn ON within 200 msec after the writing process of the corresponding color started. Details: The PFGATE register of PATMOS not asserted within 200 msec after the writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. • Replace the BCU board. • Replace the controller board. • Replace the LDB harness. |
| Error code: | SC230-03 |
| Description: | FGATE ON error: Ma. The FGATE signal did not turn ON within 200 msec after the writing process of the corresponding color started. Details: The PFGATE register of PATMOS not asserted within 200 msec after the writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. • Replace the BCU board. • Replace the controller board. • Replace the LDB harness. |
| Error code: | SC230-04 |
| Description: | FGATE ON error: Ye. The FGATE signal did not turn ON within 200 msec after the writing process of the corresponding color started. Details: The PFGATE register of PATMOS not asserted within 200 msec after the writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between IPU and LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. • Replace the BCU board. • Replace the controller board. • Replace the LDB harness. |
| Error code: | SC231-01 |
| Description: | FGATE OFF error: Bk. The FGATE signal did not turn OFF within 200 msec after the writing process of the corresponding color ended. The FGATE signal did not turn OFF when the next job of the corresponding color started. Details: • The PFGATE register of PATMOS not negated within 200 msec after the writing process ended. • The PFGATE register of PATMOS still asserted from the previous job when the next writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. |
| Error code: | SC231-02 |
| Description: | FGATE OFF error: Cy. The FGATE signal did not turn OFF within 200 msec after the writing process of the corresponding color ended. The FGATE signal did not turn OFF when the next job of the corresponding color started. Details: • The PFGATE register of PATMOS not negated within 200 msec after the writing process ended. • The PFGATE register of PATMOS still asserted from the previous job when the next writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. |
| Error code: | SC231-03 |
| Description: | FGATE OFF error: Ma. The FGATE signal did not turn OFF within 200 msec after the writing process of the corresponding color ended. The FGATE signal did not turn OFF when the next job of the corresponding color started. Details: • The PFGATE register of PATMOS not negated within 200 msec after the writing process ended. • The PFGATE register of PATMOS still asserted from the previous job when the next writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. |
| Error code: | SC231-04 |
| Description: | FGATE OFF error: Ye. The FGATE signal did not turn OFF within 200 msec after the writing process of the corresponding color ended. The FGATE signal did not turn OFF when the next job of the corresponding color started. Details: • The PFGATE register of PATMOS not negated within 200 msec after the writing process ended. • The PFGATE register of PATMOS still asserted from the previous job when the next writing process started. |
| Causes: | • PATMOS defective • Image processing ASIC defective |
| Remedy: | • Cycle the machine off/on. • Replace the IPU board. |
| Error code: | SC240-01 |
| Description: | LD error: Bk. When two errors were detected consecutively while monitoring the VTEC for LD error registers in 350msec intervals after LD initialization. Details: The VTEC LD error flag was detected twice consecutively when the LD turned on after initialization. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • LD driver defective • VTEC defective • The interface harness damaged or not connected correctly. • Large main scan magnification rate |
| Remedy: | • Cycle the main power off/on. • Replace the IPU board. • Replace the LSU board. • Replace the LD unit. • Replace the harness. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC240-03 |
| Description: | LD error: Ma. When two errors were detected consecutively while monitoring the VTEC for LD error registers in 350msec intervals after LD initialization. Details: The VTEC LD error flag was detected twice consecutively when the LD turned on after initialization. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • LD driver defective • VTEC defective • The interface harness damaged or not connected correctly. • Large main scan magnification rate |
| Remedy: | • Cycle the main power off/on. • Replace the IPU board. • Replace the LSU board. • Replace the LD unit. • Replace the harness. • Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600 SP2-102-001,007 = 123 SP2-102-016 through 025 = 0 Adjust SP2-184-006 through 009 while checking the images until the values of SP2-102-001,007 become 123 ± 30. |
| Error code: | SC260-01 |
| Description: | Laser unit thermistor KM (TH3) error The sensor input sampling exceeds the reference value. (After detection, controlled at 25 °C / 77.0 °F) |
| Causes: | • The connector is not properly connected or the wire is faulty. • The laser unit is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit (KM) - Main/engince PCB (PCB1) 2. Replace the laser unit (KM). 3. Upgrade the engine firmware to the latest version. 4. Replace the main/engine PCB (PCB1). |
| Error code: | SC260-03 |
| Description: | Laser Thermistor Error: Ma. • The reading of the thermistor in the laser unit was less than 10 °C (50 °F), indicating that the thermistor has disconnected. • The reading of the thermistor in the CK or YM laser unit was more than 80 °C (176 °F), indicating that the thermistor has shorted out. Details: When the thermistor voltage is out of range (-10 to 80 °C) after the machine was turned on. |
| Causes: | • Thermistor defective • Harness defective • BCU defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the LSU harness. |
| Error code: | SC265-02 |
| Description: | Skew correction error: Cy. The skew control pulse total is not within range. |
| Causes: | • Skew motor defective • Harness defective • Optical system defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the LSU harness. |
| Error code: | SC265-03 |
| Description: | Skew correction error: Ma. The skew control pulse total is not within range. |
| Causes: | • Skew motor defective • Harness defective • Optical system defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the LSU harness. |
| Error code: | SC265-04 |
| Description: | Skew correction error: Ye. The skew control pulse total is not within range. |
| Causes: | • Skew motor defective • Harness defective • Optical system defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the LSU harness. |
| Error code: | SC270-01 |
| Description: | LD ASIC communication error: Bk. On startup: Written to and read the same register but the values were different. VTEC: Monitored the parity and retried three times. Details: • On startup: Data 0x5A5A and 0xA5A5 are written to a predetermined register. Then the register is read and the read data is compared to the are compared • VTEC: Monitors parity during communication. If it does not match, retries up to three times. The second retry constitutes an SC. |
| Causes: | • VTEC defective • HORUS defective • BCU defective • IPU defective • Harness defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Replace the LDB harness. |
| Error code: | SC270-03 |
| Description: | LD ASIC communication error: Ma. On startup: Written to and read the same register but the values were different. VTEC: Monitored the parity and retried three times. Details: • On startup: Data 0x5A5A and 0xA5A5 are written to a predetermined register. Then the register is read and the read data is compared to the are compared • VTEC: Monitors parity during communication. If it does not match, retries up to three times. The second retry constitutes an SC. |
| Causes: | • VTEC defective • HORUS defective • BCU defective • IPU defective • Harness defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Replace the LDB harness. |
| Error code: | SC270-10 |
| Description: | LD ASIC communication error: Startup Error Condition: • LD ASIC power supply was abnormal. Error Detection: • Turned ON the machine • Returned from energy save mode • Opened/Closed the door |
| Causes: | • BICU defective (LD5V power supply defective) • LDB defective • Harness between the LDB and BICU defective • Interlock defective |
| Remedy: | • Cycle the machine off/on. • Disconnect/reconnect the harness between the BICU and the laser unit. • Replace the BICU. • Replace the laser unit of the applicable color. • Replace the harness between the BICU and the laser unit. • Replace the interlock switch. |
| Error code: | SC274-01 |
| Description: | Image transfer error: Bk. • On detection of lane abnormality • On detection of elastic buffer overflow/underflow • On detection of STP error • On detection of END error Details: • When DES status is detected as abnormal. |
| Causes: | • IPU defective • Harness defective • LDB defective • GAVD defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Replace the LDB harness. |
| Error code: | SC274-03 |
| Description: | Image transfer error: Ma. • On detection of lane abnormality • On detection of elastic buffer overflow/underflow • On detection of STP error • On detection of END error Details: • When DES status is detected as abnormal. |
| Causes: | • IPU defective • Harness defective • LDB defective • GAVD defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. • Replace the IPU board. • Replace the BCU board. • Replace the LDB harness. |
| Error code: | SC276-01 |
| Description: | Microcomputer communication error: Bk. APC microcomputer does not respond. Details: • Detected an abnormality concerning GAVD interruption. |
| Causes: | • LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. |
| Error code: | SC276-03 |
| Description: | Microcomputer communication error: Ma. APC microcomputer does not respond. Details: • Detected an abnormality concerning GAVD interruption. |
| Causes: | • LDB defective |
| Remedy: | • Cycle the machine off/on. • Replace the LSU board. |
| Error code: | SC285-00 |
| Description: | MUSIC error The results of MUSIC pattern reading failed 4 times while the machine is turned ON. Details: • When MUSIC fails 4 times while the machine is turned ON. (The count is cleared when the machine is turned OFF e.g. when entering sleep mode.) • ID/MUSIC sensor sampling error • ID/MUSIC sensor LED adjustment error • Patch number error • Image Transfer belt flaw error • Main registration error • Sub registration error • Main scan magnification ratio error • Main scan magnification ratio deviation error |
| Causes: | • Belt flawed or smudged • ID/MUSIC sensor smudged or defective • Pattern density defection • Writing skew motor operation defective • SP value defective |
| Remedy: | 1. Check the SC496-XXXX which occurred before. • Branch numbers 11 to 13: execute step 2. • Branch numbers 21 to 30: execute step 3. • Branch numbers 41 and more: execute steps 2, 3, and 4. 2. Check the image density. (Execute Density Adjustment) 3. Check the ITB belt. (Cleaning and replacement) 4. Check the ID/MUSIC sensor. (Cleaning and replacement) 5. Replace the laser unit of the applicable color |
| Error code: | SC286-01 |
| Description: | LD shutter open error. Detected an erratic movement during closing or opening. |
| Causes: | • Shutter motor movement error • Sensor defective • Links broken |
| Remedy: | • Cycle the machine off/on.(In case of a malfunction) • Replace the LSU. (In case of defective parts) |
| Error code: | SC286-02 |
| Description: | LD shutter close error Detected an erratic movement during opening. |
| Causes: | • Shutter motor movement error • Sensor defective • Links broken |
| Remedy: | • Cycle the machine off/on.(In case of a malfunction) • Replace the LSU. (In case of defective parts) |
| Error code: | SC300-01 |
| Description: | Charge Roller Power Pack Output Error (K). The interrupt that checks the status of the PCU power pack every 10 ms detected SC signals 15 times consecutively. Details: In case of an overcurrent, the Charge Roller Power Pack outputs SC signals. The machine monitors it, and issues an SC when an error occurs. |
| Causes: | • High voltage harness shorted. • Leakage around the charge roller caused by a conductive object. |
| Remedy: | • Remove the cause of leakage. |
| Error code: | SC300-02 |
| Description: | Charge Roller Power Pack Output Error (C). The interrupt that checks the status of the PCU power pack every 10 ms detected SC signals 15 times consecutively. Details: In case of an overcurrent, the Charge Roller Power Pack outputs SC signals. The machine monitors it, and issues an SC when an error occurs. |
| Causes: | • High voltage harness shorted. • Leakage around the charge roller caused by a conductive object. |
| Remedy: | • Remove the cause of leakage. |
| Error code: | SC300-03 |
| Description: | Charge Roller Power Pack Output Error (M). The interrupt that checks the status of the PCU power pack every 10 ms detected SC signals 15 times consecutively. Details: In case of an overcurrent, the Charge Roller Power Pack outputs SC signals. The machine monitors it, and issues an SC when an error occurs. |
| Causes: | • High voltage harness shorted. • Leakage around the charge roller caused by a conductive object. |
| Remedy: | • Remove the cause of leakage. |
| Error code: | SC300-04 |
| Description: | Charge Roller Power Pack Output Error (Y). The interrupt that checks the status of the PCU power pack every 10 ms detected SC signals 15 times consecutively. Details: In case of an overcurrent, the Charge Roller Power Pack outputs SC signals. The machine monitors it, and issues an SC when an error occurs. |
| Causes: | • High voltage harness shorted. • Leakage around the charge roller caused by a conductive object. |
| Remedy: | • Remove the cause of leakage. |
| Error code: | SC312-01 |
| Description: | Charge FB Voltage Error (K). On plotter startup, the charge FB (feed-back) voltage was 0.3V or less for 15 consecutive readings. Details: SC issued when electric current does not pass after charge bias is applied, which can be caused when a harness is disconnected or damaged, or when the charge roller or the drum is not installed. |
| Causes: | • High-voltage harness damaged or not connected correctly. • Charge roller or drum not installed |
| Remedy: | • Fix the problem. |
| Error code: | SC312-02 |
| Description: | Charge FB Voltage Error (C). On plotter startup, the charge FB (feed-back) voltage was 0.3V or less for 15 consecutive readings. Details: SC issued when electric current does not pass after charge bias is applied, which can be caused when a harness is disconnected or damaged, or when the charge roller or the drum is not installed. |
| Causes: | • High-voltage harness damaged or not connected correctly. • Charge roller or drum not installed |
| Remedy: | • Fix the problem. |
| Error code: | SC312-03 |
| Description: | Charge FB Voltage Error (M). On plotter startup, the charge FB (feed-back) voltage was 0.3V or less for 15 consecutive readings. Details: SC issued when electric current does not pass after charge bias is applied, which can be caused when a harness is disconnected or damaged, or when the charge roller or the drum is not installed. |
| Causes: | • High-voltage harness damaged or not connected correctly. • Charge roller or drum not installed |
| Remedy: | • Fix the problem. |
| Error code: | SC312-04 |
| Description: | Charge FB Voltage Error (Y). On plotter startup, the charge FB (feed-back) voltage was 0.3V or less for 15 consecutive readings. Details: SC issued when electric current does not pass after charge bias is applied, which can be caused when a harness is disconnected or damaged, or when the charge roller or the drum is not installed. |
| Causes: | • High-voltage harness damaged or not connected correctly. • Charge roller or drum not installed |
| Remedy: | • Fix the problem. |
| Error code: | SC320-01 |
| Description: | Development Power Pack Output Error (K). When SC signals are detected 25 times consecutively in 20ms intervals (500 msec). Details: When the development power pack is shorted, the development power pack detects it by means of an SC signal (HIGH level). The IOB monitors the SC signals as explained above. |
| Causes: | • Development power pack shorted |
| Remedy: | Disconnect the high voltage cable from the output terminal of the development power pack of the corresponding color, and check the following points. • PWM: Check the signal of the corresponding color. • If the signal is fixed to HIGH during photocopying process, replace the harness or the IOB. • Check the output of the development power pack of the corresponding color. If the output is fixed to HIGH during photocopying process, replace the power pack. If the output is normal during photocopying process, test the resistance between the highvoltage cable and the ground. If resistance is “0” or nearly “0”, replace the high-voltage harness or PCU. |
| Error code: | SC320-02 |
| Description: | Development Power Pack Output Error (C). When SC signals are detected 25 times consecutively in 20ms intervals (500 msec). Details: When the development power pack is shorted, the development power pack detects it by means of an SC signal (HIGH level). The IOB monitors the SC signals as explained above. |
| Causes: | • Development power pack shorted |
| Remedy: | Disconnect the high voltage cable from the output terminal of the development power pack of the corresponding color, and check the following points. • PWM: Check the signal of the corresponding color. • If the signal is fixed to HIGH during photocopying process, replace the harness or the IOB. • Check the output of the development power pack of the corresponding color. If the output is fixed to HIGH during photocopying process, replace the power pack. If the output is normal during photocopying process, test the resistance between the highvoltage cable and the ground. If resistance is “0” or nearly “0”, replace the high-voltage harness or PCU. |
| Error code: | SC320-03 |
| Description: | Development Power Pack Output Error (M). When SC signals are detected 25 times consecutively in 20ms intervals (500 msec). Details: When the development power pack is shorted, the development power pack detects it by means of an SC signal (HIGH level). The IOB monitors the SC signals as explained above. |
| Causes: | • Development power pack shorted |
| Remedy: | Disconnect the high voltage cable from the output terminal of the development power pack of the corresponding color, and check the following points. • PWM: Check the signal of the corresponding color. • If the signal is fixed to HIGH during photocopying process, replace the harness or the IOB. • Check the output of the development power pack of the corresponding color. If the output is fixed to HIGH during photocopying process, replace the power pack. If the output is normal during photocopying process, test the resistance between the highvoltage cable and the ground. If resistance is “0” or nearly “0”, replace the high-voltage harness or PCU. |
| Error code: | SC320-04 |
| Description: | Development Power Pack Output Error (Y). When SC signals are detected 25 times consecutively in 20ms intervals (500 msec). Details: When the development power pack is shorted, the development power pack detects it by means of an SC signal (HIGH level). The IOB monitors the SC signals as explained above. |
| Causes: | • Development power pack shorted |
| Remedy: | Disconnect the high voltage cable from the output terminal of the development power pack of the corresponding color, and check the following points. • PWM: Check the signal of the corresponding color. • If the signal is fixed to HIGH during photocopying process, replace the harness or the IOB. • Check the output of the development power pack of the corresponding color. If the output is fixed to HIGH during photocopying process, replace the power pack. If the output is normal during photocopying process, test the resistance between the highvoltage cable and the ground. If resistance is “0” or nearly “0”, replace the high-voltage harness or PCU. |
| Error code: | SC325-00 |
| Description: | Development motor: Bk: Lock When the unlocked status is detected 20 times in total by referring the status register of the development motor in 100 ms intervals while the development motor is on, the machine recognizes that the development motor does not rotate correctly. When turning OFF the machine or locking the development motor, the total count will be cleared. Details: When the development motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times in total, the machine determines that the development motor is not running correctly. The machine issues an SC and stops the development motor. |
| Causes: | • Development motor defective • Connecter disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the development motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Replace the development unit. • Replace the driven unit. |
| Error code: | SC326-00 |
| Description: | Development motor: C: Lock When the unlocked status is detected 20 times in total by referring the status register of the development motor in 100 ms intervals while the development motor is on, the machine recognizes that the development motor does not rotate correctly. When turning OFF the machine or locking the development motor, the total count will be cleared. Details: When the development motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times in total, the machine determines that the development motor is not running correctly. The machine issues an SC and stops the development motor. |
| Causes: | • Development motor defective • Connecter disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the development motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Replace the development unit. • Replace the driven unit. |
| Error code: | SC327-00 |
| Description: | Development motor: M: Lock When the unlocked status is detected 20 times in total by referring the status register of the development motor in 100 ms intervals while the development motor is on, the machine recognizes that the development motor does not rotate correctly. When turning OFF the machine or locking the development motor, the total count will be cleared. Details: When the development motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times in total, the machine determines that the development motor is not running correctly. The machine issues an SC and stops the development motor. |
| Causes: | • Development motor defective • Connecter disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the development motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Replace the development unit. • Replace the driven unit. |
| Error code: | SC328-00 |
| Description: | Development motor: Y: Lock When the unlocked status is detected 20 times in total by referring the status register of the development motor in 100 ms intervals while the development motor is on, the machine recognizes that the development motor does not rotate correctly. When turning OFF the machine or locking the development motor, the total count will be cleared. Details: When the development motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times in total, the machine determines that the development motor is not running correctly. The machine issues an SC and stops the development motor. |
| Causes: | • Development motor defective • Connecter disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the development motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Replace the development unit. • Replace the driven unit. |
| Error code: | SC332-01 |
| Description: | Toner supply motor 1 error (left toner supply bottle) |
| Causes: | The left toner supply bottle has locked and is not rotating correctly. The rotation of the bottle is checked every 100 ms. When these errors start, a count begins. For every 10 errors detected in succession, this counts as 1. When the total reaches 23 (230), this SC code is issued. |
| Remedy: | • Toner bottle set incorrectly • Overload due to obstruction preventing bottle from rotating • Toner bottle motor broken, defective • Motor broken |
| Error code: | SC332-02 |
| Description: | Toner motor (M11) error (cyan) The excess current signal was detected for 5 seconds continuously. |
| Causes: | • The spiral locks up. (It does not rotate.) • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Toner motor (M11) (cyan) is not properly attached, or it is faulty • The toner motor unit is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the toner cartridge (C). 2. Clean the drive gears and the couplings in the toner motor unit and apply the grease to them. 3. Reconnect the following wire connectors and clean FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Toner motor (M11) (cyan) and engine relay PCB (PCB21) • Engine relay PCB (PCB21) and main/engine PCB (PCB1) 4. Reattach toner motor (M11) (cyan). If it is not repaired, replace it. 5. Replace the toner motor unit. 6. Replace the engine relay PCB (PCB21). 7. Upgrade the engine firmware to the latest version. |
| Error code: | SC332-03 |
| Description: | Toner motor (M11) error (magenta) The excess current signal was detected for 5 seconds continuously. |
| Causes: | • The spiral locks up. (It does not rotate.) • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Toner motor (M11) (magenta) is not properly attached, or it is faulty • The toner motor unit is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the toner cartridge (M). 2. Clean the drive gears and the couplings in the toner motor unit and apply the grease to them. 3. Reconnect the following wire connectors and clean FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Toner motor (M11) (magenta) and engine relay PCB (PCB21) • Engine relay PCB (PCB21) and main/engine PCB (PCB1) 4. Reattach toner motor (M11) (magenta). If it is not repaired, replace it. 5. Replace the toner motor unit. 6. Replace the engine relay PCB (PCB21). 7. Upgrade the engine firmware to the latest version. 8. Replace the main/engine PCB (PCB1). |
| Error code: | SC332-04 |
| Description: | Toner motor (M11) error (yellow) The excess current signal was detected for 5 seconds continuously. |
| Causes: | • The spiral locks up. (It does not rotate.) • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Toner motor (M11) (yellow) is not properly attached, or it is faulty • The toner motor unit is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the toner cartridge (Y). 2. Clean the drive gears and the couplings in the toner motor unit and apply the grease to them. 3. Reconnect the following wire connectors and clean FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Toner motor (M11) (yellow) and engine relay PCB (PCB21) • Engine relay PCB (PCB21) and main/engine PCB (PCB1) 4. Reattach toner motor (M11) (yellow). If it is not repaired, replace it. 5. Replace the toner motor unit. 6. Replace the engine relay PCB (PCB21). 7. Upgrade the engine firmware to the latest version. 8. Replace the main/engine PCB (PCB1). |
| Error code: | SC336-01 |
| Description: | Developer set error |
| Causes: | Before the TD sensor control voltage (Vcnt = 4.3V) is adjusted when the TD sensor is initialized (SP3-030), the development unit is always checked for the presence of developer. The check revealed that the development unit did not have a sufficient amount of toner. Vt (the TD sensor output) was less than 0.7V. |
| Remedy: | • Developer level extremely low |
| Error code: | SC336-02 |
| Description: | Developer Set Error (C). When the TD sensor control voltage (Vtcnt) is 4.3V, the TD sensor output (Vt) is less than 0.7V. Details: When executing TD sensor initialization (SP3-030), the machine checks the development unit for the presence of developer. If the error condition is detected at this point, the machine determines that there is no developer and issues the SC. |
| Causes: | • There is an extremely low amount of developer. |
| Remedy: | • Check the developer. |
| Error code: | SC336-03 |
| Description: | Developer Set Error (M). When the TD sensor control voltage (Vtcnt) is 4.3V, the TD sensor output (Vt) is less than 0.7V. Details: When executing TD sensor initialization (SP3-030), the machine checks the development unit for the presence of developer. If the error condition is detected at this point, the machine determines that there is no developer and issues the SC. |
| Causes: | • There is an extremely low amount of developer. |
| Remedy: | • Check the developer. |
| Error code: | SC336-04 |
| Description: | Developer Set Error (Y). When the TD sensor control voltage (Vtcnt) is 4.3V, the TD sensor output (Vt) is less than 0.7V. Details: When executing TD sensor initialization (SP3-030), the machine checks the development unit for the presence of developer. If the error condition is detected at this point, the machine determines that there is no developer and issues the SC. |
| Causes: | • There is an extremely low amount of developer. |
| Remedy: | • Check the developer. |
| Error code: | SC348-01 |
| Description: | Toner supply error (K). K: Amount of toner on the ID sensor pattern printed and read between sheets (SP3-300-001) is less than the lower threshold (SP3-301-023) and accumulated toner clutch ON time (SP3-301-041) is greater than the upper threshold (SP3-301-031). CMY: Amount of toner on the ID sensor pattern printed and read between sheets (SP3-300-002 to 004) is less than the lower threshold (SP3-301-024) and accumulated toner clutch ON time (SP3-301-042 to 044) is greater than the upper threshold (SP3-301-031). Details: This SC is issued when the toner end sensor continues detecting the presence of toner falsely. |
| Causes: | • Toner end sensor cleaner spring broken • Toner end sensor cleaner spring not set correctly • Toner end sensor defective |
| Remedy: | • Replace the toner supply unit. |
| Error code: | SC348-02 |
| Description: | Toner supply error (C). K: Amount of toner on the ID sensor pattern printed and read between sheets (SP3-300-001) is less than the lower threshold (SP3-301-023) and accumulated toner clutch ON time (SP3-301-041) is greater than the upper threshold (SP3-301-031). CMY: Amount of toner on the ID sensor pattern printed and read between sheets (SP3-300-002 to 004) is less than the lower threshold (SP3-301-024) and accumulated toner clutch ON time (SP3-301-042 to 044) is greater than the upper threshold (SP3-301-031). Details: This SC is issued when the toner end sensor continues detecting the presence of toner falsely. |
| Causes: | • Toner end sensor cleaner spring broken • Toner end sensor cleaner spring not set correctly • Toner end sensor defective |
| Remedy: | • Replace the toner supply unit. |
| Error code: | SC348-03 |
| Description: | Toner supply error (M). K: Amount of toner on the ID sensor pattern printed and read between sheets (SP3-300-001) is less than the lower threshold (SP3-301-023) and accumulated toner clutch ON time (SP3-301-041) is greater than the upper threshold (SP3-301-031). CMY: Amount of toner on the ID sensor pattern printed and read between sheets (SP3-300-002 to 004) is less than the lower threshold (SP3-301-024) and accumulated toner clutch ON time (SP3-301-042 to 044) is greater than the upper threshold (SP3-301-031). Details: This SC is issued when the toner end sensor continues detecting the presence of toner falsely. |
| Causes: | • Toner end sensor cleaner spring broken • Toner end sensor cleaner spring not set correctly • Toner end sensor defective |
| Remedy: | • Replace the toner supply unit. |
| Error code: | SC348-04 |
| Description: | Toner supply error (Y). K: Amount of toner on the ID sensor pattern printed and read between sheets (SP3-300-001) is less than the lower threshold (SP3-301-023) and accumulated toner clutch ON time (SP3-301-041) is greater than the upper threshold (SP3-301-031). CMY: Amount of toner on the ID sensor pattern printed and read between sheets (SP3-300-002 to 004) is less than the lower threshold (SP3-301-024) and accumulated toner clutch ON time (SP3-301-042 to 044) is greater than the upper threshold (SP3-301-031). Details: This SC is issued when the toner end sensor continues detecting the presence of toner falsely. |
| Causes: | • Toner end sensor cleaner spring broken • Toner end sensor cleaner spring not set correctly • Toner end sensor defective |
| Remedy: | • Replace the toner supply unit. |
| Error code: | SC351-01 |
| Description: | Development sleeve home position signal detection error (K). Cannot detect the home position signal within specified time. |
| Causes: | • Home position sensor defective/loose connection/harness damaged/Connecter disconnected • Home position sensor smudged |
| Remedy: | • Check if the home position sensor connector is connected correctly. • Check the home position sensor for abnormality. • Replace the home position sensor if it is abnormal. • Check the sensor for smudges. Blow it with air and check again. |
| Error code: | SC351-02 |
| Description: | Development sleeve home position signal detection error (C). Cannot detect the home position signal within specified time. |
| Causes: | • Home position sensor defective/loose connection/harness damaged/Connecter disconnected • Home position sensor smudged |
| Remedy: | • Check if the home position sensor connector is connected correctly. • Check the home position sensor for abnormality. • Replace the home position sensor if it is abnormal. • Check the sensor for smudges. Blow it with air and check again. |
| Error code: | SC351-03 |
| Description: | Development sleeve home position signal detection error (M). Cannot detect the home position signal within specified time. |
| Causes: | • Home position sensor defective/loose connection/harness damaged/Connecter disconnected • Home position sensor smudged |
| Remedy: | • Check if the home position sensor connector is connected correctly. • Check the home position sensor for abnormality. • Replace the home position sensor if it is abnormal. • Check the sensor for smudges. Blow it with air and check again. |
| Error code: | SC351-04 |
| Description: | Development sleeve home position signal detection error (Y). Cannot detect the home position signal within specified time. |
| Causes: | • Home position sensor defective/loose connection/harness damaged/Connecter disconnected • Home position sensor smudged |
| Remedy: | • Check if the home position sensor connector is connected correctly. • Check the home position sensor for abnormality. • Replace the home position sensor if it is abnormal. • Check the sensor for smudges. Blow it with air and check again. |
| Error code: | SC360-01 |
| Description: | TD Sensor Adjustment Error • When Mu count exceeds the judgment threshold of no developer status. • When Mu count does not satisfy the following target ranges for 3 times in a row. • Upper threshold • Lower threshold |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer toner density differs from initial developer |
| Remedy: | • Replace the TD sensor harness. • Reconnect the TD sensor connector. • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC360-02 |
| Description: | TD sensor adjustment error (C). During TD sensor initialization, the TD sensor output voltage (Vt) cannot be adjusted to the target range (target value ± 0.2V). Details: TD sensor initialization adjusts the TD sensor control voltage (Vtcnt) in order to adjust the TD sensor output voltage (Vt) to target value ± 0.2V. Adjustment flow: 1. Developer presence detection 2. Developer not detected. OK: Proceeds to Vtcnt adjustment. NG: SC336-0X 3. TD sensor calibration (Fluctuate Vtcnt and measure Vt) 4. TD sensor calibration result judgment OK: TD sensor calibration succeeded. NG: SC360-0X |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer is not new |
| Remedy: | • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC360-03 |
| Description: | TD sensor adjustment error (M). During TD sensor initialization, the TD sensor output voltage (Vt) cannot be adjusted to the target range (target value ± 0.2V). Details: TD sensor initialization adjusts the TD sensor control voltage (Vtcnt) in order to adjust the TD sensor output voltage (Vt) to target value ± 0.2V. Adjustment flow: 1. Developer presence detection 2. Developer not detected. OK: Proceeds to Vtcnt adjustment. NG: SC336-0X 3. TD sensor calibration (Fluctuate Vtcnt and measure Vt) 4. TD sensor calibration result judgment OK: TD sensor calibration succeeded. NG: SC360-0X |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer is not new |
| Remedy: | • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC360-04 |
| Description: | TD sensor adjustment error (Y). During TD sensor initialization, the TD sensor output voltage (Vt) cannot be adjusted to the target range (target value ± 0.2V). Details: TD sensor initialization adjusts the TD sensor control voltage (Vtcnt) in order to adjust the TD sensor output voltage (Vt) to target value ± 0.2V. Adjustment flow: 1. Developer presence detection 2. Developer not detected. OK: Proceeds to Vtcnt adjustment. NG: SC336-0X 3. TD sensor calibration (Fluctuate Vtcnt and measure Vt) 4. TD sensor calibration result judgment OK: TD sensor calibration succeeded. NG: SC360-0X |
| Causes: | • TD sensor defective • Loose connection • Harness broken • Developer is not new |
| Remedy: | • Replace the TD sensor. • Replace the development unit. |
| Error code: | SC361-01 |
| Description: | TD Sensor Output Error: Upper Limit (K) The following condition continuously exceeds the upper limit threshold value (SP3-211- 003). • TD sensor output: Vt (SP3-210-001) > output upper limit error threshold (SP3-211- 002) |
| Causes: | • TD sensor connector dropout (connection fault) |
| Remedy: | • Check if the TD sensor connector is connected. • Check the harness of the TD sensor (disconnection, etc.). • Replace the TD sensor. |
| Error code: | SC361-02 |
| Description: | TD sensor output error: Upper Limit (C). The TD sensor output (Vt) (SP3-210-001 to 004) exceeded 4.7 V 20 times consecutively. |
| Causes: | • Toner density extremely low |
| Remedy: | • Check the toner supply system. |
| Error code: | SC361-03 |
| Description: | TD sensor output error: Upper Limit (M). The TD sensor output (Vt) (SP3-210-001 to 004) exceeded 4.7 V 20 times consecutively. |
| Causes: | • Toner density extremely low |
| Remedy: | • Check the toner supply system. |
| Error code: | SC361-04 |
| Description: | TD sensor output error: Upper Limit (Y). The TD sensor output (Vt) (SP3-210-001 to 004) exceeded 4.7 V 20 times consecutively. |
| Causes: | • Toner density extremely low |
| Remedy: | • Check the toner supply system. |
| Error code: | SC362-01 |
| Description: | TD Sensor Output Error: Lower limit (K) TD sensor output: Vt (SP3-210-001) < output lower limit error threshold (SP3-211-004) is continuously below the lower limit occurrence threshold value (SP3-211-005) |
| Causes: | TD sensor connector missing/dropout |
| Remedy: | • Check if the TD sensor connector is connected. • Check the harness of the TD sensor (disconnection, etc.). • Replace the TD sensor. |
| Error code: | SC362-02 |
| Description: | TD sensor output error: Lower limit (C). The TD sensor output (Vt) (SP3-210-001 to 004) fell below 0.5 V 10 times consecutively. |
| Causes: | • TD sensor not connected correctly • TD sensor defective |
| Remedy: | • Check the TD sensor connection. • Check the home position sensor for abnormality. • Replace the TD sensor if it is abnormal. |
| Error code: | SC362-03 |
| Description: | TD sensor output error: Lower limit (M). The TD sensor output (Vt) (SP3-210-001 to 004) fell below 0.5 V 10 times consecutively. |
| Causes: | • TD sensor not connected correctly • TD sensor defective |
| Remedy: | • Check the TD sensor connection. • Check the home position sensor for abnormality. • Replace the TD sensor if it is abnormal. |
| Error code: | SC362-04 |
| Description: | TD sensor output error: Lower limit (Y). The TD sensor output (Vt) (SP3-210-001 to 004) fell below 0.5 V 10 times consecutively. |
| Causes: | • TD sensor not connected correctly • TD sensor defective |
| Remedy: | • Check the TD sensor connection. • Check the home position sensor for abnormality. • Replace the TD sensor if it is abnormal. |
| Error code: | SC370-01 |
| Description: | TM(ID) Sensor calibration error (Right)* The specular light output voltage (Vsg_reg) of the Right TM (ID) Sensor cannot be calibrated to a value in the target range. Upper limit (initially 2.97 V) Lower limit (initially 2.31V) * This is the sensor on the left as viewed from the front. |
| Causes: | - Disconnected TM(ID) Sensor connector/bad contact - Stained TM(ID) Sensor window - Failed TM(ID) Sensor - Image Transfer Belt loosened or out of place |
| Remedy: | • Check the TM(ID) Sensor • Clean the TM(ID) Sensor Detection window • Check the Image Transfer Belt • Replace the TM(ID) Sensor |
| Error code: | SC370-02 |
| Description: | TM(ID) Sensor calibration error (Left)* The specular light output voltage (Vsg_reg) of the Left TM(ID) Sensor cannot be calibrated to a value in the target range. Upper limit (initially 2.97 V) Lower limit (initially 2.31V) * This is the sensor on the right as viewed from the front. |
| Causes: | - Disconnected TM(ID) Sensor connector/bad contact - Stained TM(ID) Sensor window - Failed TM(ID) Sensor - Image Transfer Belt loosened or out of place |
| Remedy: | • Check the TM(ID) Sensor • Clean the TM(ID) Sensor Detection window • Check the Image Transfer Belt • Replace the TM(ID) Sensor |
| Error code: | SC370-03 |
| Description: | Bias calibration reading error (black) The ID sensor cannot read the patch image density on the transfer belt normally when executing Calibration. |
| Causes: | • The ID sensor does not operate properly. • The ID sensor is dirty. • Calibration failed last time. • The ID sensor shutter is not opened. • The transfer belt surface is dirty or scratched. • The drum unit or developer unit parts are dirty or worn down. • The ID sensor is not attached properly. • The connector is not properly connected or the wire is faulty. • ID sensor 1, 2 are abnormal and an error is detected when executing Calibration. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Clean the surface of ID sensor 1/2. 3. Execute [Color Calibration] from the [Maintenance] menu. 4. Check if the ID sensor shutter opens and closes according to the paper tray opening and closing. If it does not open properly, repair it. 5. Clean the surface of the transfer belt. Or replace the ITB unit. 6. Clean the drum unit (K) and development unit (K). If the parts are worn down, replace the unit. 7. Reinstall ID sensor 1/2. 8. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. ID sensor 1/2 - main/engine PCB (PCB1) 9. Replace ID sensor 1/2. 10. Upgrade the engine firmware to the latest version. 11. Replace the main/engine PCB (PCB1). |
| Error code: | SC371-01 |
| Description: | ID sensor output error (F). The ID sensor voltage reading of the light reflected directly (Vsg_reg) is below 0.5 V. |
| Causes: | • ID sensor connector disconnected/loose connection • ID sensor defective |
| Remedy: | • Check if the ID sensor connector is connected. Connect it if disconnected. • Replace the ID sensor if defective. |
| Error code: | SC371-02 |
| Description: | ID sensor output error (C). The ID sensor voltage reading of the light reflected directly (Vsg_reg) is below 0.5 V. |
| Causes: | • ID sensor connector disconnected/loose connection • ID sensor defective |
| Remedy: | • Check if the ID sensor connector is connected. Connect it if disconnected. • Replace the ID sensor if defective. |
| Error code: | SC371-03 |
| Description: | ID sensor output error (R). The ID sensor voltage reading of the light reflected directly (Vsg_reg) is below 0.5 V. |
| Causes: | • ID sensor connector disconnected/loose connection • ID sensor defective |
| Remedy: | • Check if the ID sensor connector is connected. Connect it if disconnected. • Replace the ID sensor if defective. |
| Error code: | SC372-01 |
| Description: | ID sensor LED current upper limit error (F). The ID sensor LED current exceeds the upper limit (SP3-320-015) |
| Causes: | • ID sensor smudged • ID sensor deteriorated • ITB deteriorated (smudges, filming) |
| Remedy: | • Check the ID sensor window. Wipe it with a damp cloth if dirty (never use dry cloth). • If the ID sensor is deteriorated, replace it. • If the ITB is smudged, check the ITB unit. |
| Error code: | SC372-02 |
| Description: | ID sensor LED current upper limit error (C). The ID sensor LED current exceeds the upper limit (SP3-320-015) |
| Causes: | • ID sensor smudged • ID sensor deteriorated • ITB deteriorated (smudges, filming) |
| Remedy: | • Check the ID sensor window. Wipe it with a damp cloth if dirty (never use dry cloth). • If the ID sensor is deteriorated, replace it. • If the ITB is smudged, check the ITB unit. |
| Error code: | SC372-03 |
| Description: | ID sensor LED current upper limit error (R). The ID sensor LED current exceeds the upper limit (SP3-320-015) |
| Causes: | • ID sensor smudged • ID sensor deteriorated • ITB deteriorated (smudges, filming) |
| Remedy: | • Check the ID sensor window. Wipe it with a damp cloth if dirty (never use dry cloth). • If the ID sensor is deteriorated, replace it. • If the ITB is smudged, check the ITB unit. |
| Error code: | SC373-01 |
| Description: | ID sensor pattern density high error |
| Causes: | The density of the black reading in the ID sensor patterns created between pages (SP3300-1) is greater than the threshold value set by SP3301-21. |
| Remedy: | • Too much developer supplied |
| Error code: | SC373-02 |
| Description: | ID Sensor Pattern Density High Error (C). K: The density of the Black reading in the ID sensor patterns created between pages (SP3-300-001) is greater than the threshold value set by SP3-301-021. CMY: The density of the Cyan/Magenta/Yellow reading in the ID sensor patterns created between pages (SP3-300-002 to o004) is greater than the threshold value set by SP3-301-022. |
| Causes: | • Excessive toner supply |
| Remedy: | • Replace the toner supply unit. |
| Error code: | SC373-03 |
| Description: | ID Sensor Pattern Density High Error (M). K: The density of the Black reading in the ID sensor patterns created between pages (SP3-300-001) is greater than the threshold value set by SP3-301-021. CMY: The density of the Cyan/Magenta/Yellow reading in the ID sensor patterns created between pages (SP3-300-002 to o004) is greater than the threshold value set by SP3-301-022. |
| Causes: | • Excessive toner supply |
| Remedy: | • Replace the toner supply unit. |
| Error code: | SC373-04 |
| Description: | ID Sensor Pattern Density High Error (Y). K: The density of the Black reading in the ID sensor patterns created between pages (SP3-300-001) is greater than the threshold value set by SP3-301-021. CMY: The density of the Cyan/Magenta/Yellow reading in the ID sensor patterns created between pages (SP3-300-002 to o004) is greater than the threshold value set by SP3-301-022. |
| Causes: | • Excessive toner supply |
| Remedy: | • Replace the toner supply unit. |
| Error code: | SC374-01 |
| Description: | ID sensor pattern density low error |
| Causes: | The density of the black reading in the ID sensor patterns created between pages (SP3300-1) was less than the threshold value set by SP3301-23, three times in succession. |
| Remedy: | • Development bias defective (poor conductivity) • Image transfer to belt abnormal |
| Error code: | SC374-02 |
| Description: | ID Sensor Pattern Density Low Error (C). K: The density of the Black reading in the ID sensor patterns created between pages (SP3-300-001) was less than the threshold value set by SP3-301-023 three times consecutively. CMY: The density of the Cyan reading in the ID sensor patterns created between pages (SP3-300-002 to 004) is less than the threshold value set by SP3301-24 three times consecutively. |
| Causes: | • Abnormal development bias (Continuity fault) • Image transfer error |
| Remedy: | • Check development bias continuity. • Check the image transfer unit. |
| Error code: | SC374-03 |
| Description: | ID Sensor Pattern Density Low Error (M). K: The density of the Black reading in the ID sensor patterns created between pages (SP3-300-001) was less than the threshold value set by SP3-301-023 three times consecutively. CMY: The density of the Cyan reading in the ID sensor patterns created between pages (SP3-300-002 to 004) is less than the threshold value set by SP3301-24 three times consecutively. |
| Causes: | • Abnormal development bias (Continuity fault) • Image transfer error |
| Remedy: | • Check development bias continuity. • Check the image transfer unit. |
| Error code: | SC374-04 |
| Description: | ID Sensor Pattern Density Low Error (Y). K: The density of the Black reading in the ID sensor patterns created between pages (SP3-300-001) was less than the threshold value set by SP3-301-023 three times consecutively. CMY: The density of the Cyan reading in the ID sensor patterns created between pages (SP3-300-002 to 004) is less than the threshold value set by SP3301-24 three times consecutively. |
| Causes: | • Abnormal development bias (Continuity fault) • Image transfer error |
| Remedy: | • Check development bias continuity. • Check the image transfer unit. |
| Error code: | SC381-01 |
| Description: | Potential sensor output high error |
| Causes: | The potential sensor reading of the unexposed surface of the drum was Vd (700) > -800V |
| Remedy: | • Window on the probe of the potential sensor is dirty |
| Error code: | SC381-02 |
| Description: | Potential sensor output high error (C). Vd(700) greater than 800[-V] Details: In Vd detection, which is done at the beginning of process control, the measured potential (Vd) is converted to the potential when -700 V is applied to the drum (Vd700) and used to check the potential sensor. |
| Causes: | Potential sensor dirty (foreign object, such as toner, entering the probe window) / potential sensor probe connector disconnected |
| Remedy: | • Check if the potential sensor probe is clean. If it is dirty, blow it with air and then check again. If this does not work, replace the potential sensor. • Potential sensor probe connector is disconnected. |
| Error code: | SC381-03 |
| Description: | Potential sensor output high error (M). Vd(700) greater than 800[-V] Details: In Vd detection, which is done at the beginning of process control, the measured potential (Vd) is converted to the potential when -700 V is applied to the drum (Vd700) and used to check the potential sensor. |
| Causes: | Potential sensor dirty (foreign object, such as toner, entering the probe window) / potential sensor probe connector disconnected |
| Remedy: | • Check if the potential sensor probe is clean. If it is dirty, blow it with air and then check again. If this does not work, replace the potential sensor. • Potential sensor probe connector is disconnected. |
| Error code: | SC381-04 |
| Description: | Potential sensor output high error (Y). Vd(700) greater than 800[-V] Details: In Vd detection, which is done at the beginning of process control, the measured potential (Vd) is converted to the potential when -700 V is applied to the drum (Vd700) and used to check the potential sensor. |
| Causes: | Potential sensor dirty (foreign object, such as toner, entering the probe window) / potential sensor probe connector disconnected |
| Remedy: | • Check if the potential sensor probe is clean. If it is dirty, blow it with air and then check again. If this does not work, replace the potential sensor. • Potential sensor probe connector is disconnected. |
| Error code: | SC382-01 |
| Description: | Potential sensor output low error |
| Causes: | Potential sensor reading of the unexposed surface of the drum was Vd (700) < -500V |
| Remedy: | • Potential sensor defective |
| Error code: | SC382-02 |
| Description: | Potential sensor output low error (C). Vd(700) lesser than 500[-V] Details: In Vd detection, which is done at the beginning of process control, the measured potential (Vd) is converted to the potential when -700 V is applied to the drum (Vd700) and used to check the potential sensor. |
| Causes: | • Potential sensor defective (probe, PWB, connector) |
| Remedy: | • Connecter between IOB and potential sensor board disconnected • Replace the potential sensor board. |
| Error code: | SC382-03 |
| Description: | Potential sensor output low error (M). Vd(700) lesser than 500[-V] Details: In Vd detection, which is done at the beginning of process control, the measured potential (Vd) is converted to the potential when -700 V is applied to the drum (Vd700) and used to check the potential sensor. |
| Causes: | • Potential sensor defective (probe, PWB, connector) |
| Remedy: | • Connecter between IOB and potential sensor board disconnected • Replace the potential sensor board. |
| Error code: | SC382-04 |
| Description: | Potential sensor output low error (Y). Vd(700) lesser than 500[-V] Details: In Vd detection, which is done at the beginning of process control, the measured potential (Vd) is converted to the potential when -700 V is applied to the drum (Vd700) and used to check the potential sensor. |
| Causes: | • Potential sensor defective (probe, PWB, connector) |
| Remedy: | • Connecter between IOB and potential sensor board disconnected • Replace the potential sensor board. |
| Error code: | SC390-00 |
| Description: | Black drum drive FF control error. Error detected by the TDCU. If a command sent from the TDCU indicates an error, the engine issues an SC. ASAP command: 0x58_0x08 |
| Causes: | • Black drum motor defective • Black drum encoder sensor connector disconnected or harness broken • Black drum encoder sensor defective • Black drum encoder sensor smudged or defective |
| Remedy: | • Replace the black drum encoder sensor. • Replace the black drum drive unit. • Replace the black drum motor. • Reconnect the connector or replace the harness. |
| Error code: | SC391-00 |
| Description: | High Voltage Power Source: Development : Output Error When the machine detects the error detection signal “L (abnormal)” 10 times for 200 ms consecutively by monitoring the error detection signal every 20ms during output of the PWM signal used as an error detection target. |
| Causes: | Hardware error • Input / Output connector is disconnected. • Surface/air clearance insufficient (arc discharge) • Input / Output harness is short-circuited. • BCU error (signal error) • HVPS defective Load error • Grounding fault of charging output, short-circuit with other outputs • Surface/air clearance insufficient in charging output path (including distance from other outputs) • Unexpected deterioration of drum, and over current due to pinholes • Over current due to drum surface condensation • PCDU is not set properly. |
| Remedy: | • Cycle the main power off/on • Replace the harness between the BCU and HVPS. • Reconnect or replace the harness between the BCU and HVPS. • Reinstall or replace the development unit. • Check if the contact and separation movement of the transfer unit works correctly. • Replace the HVPS. • Replace the BCU. |
| Error code: | SC392-00 |
| Description: | Magenta drum drive FF control error. Error detected by the TDCU. If a command sent from the TDCU indicates an error, the engine issues an SC. ASAP command: 0x58_0x04 |
| Causes: | • Magenta drum motor defective • Magenta sensor connector disconnected or harness broken • Magenta drum encoder sensor defective • Magenta drum encoder encoder sensor smudged or defective |
| Remedy: | • Replace the magenta drum encoder sensor. • Replace the magenta drum drive unit. • Replace the magenta drum motor. • Reconnect the connector or replace the harness. |
| Error code: | SC393-00 |
| Description: | Yellow drum drive FF control error. Error detected by the TDCU. If a command sent from the TDCU indicates an error, the engine issues an SC. ASAP command: 0x58_0x01 |
| Causes: | • Yellow drum motor defective • Yellow sensor connector disconnected or harness broken • Yellow drum encoder sensor defective • Yellow drum encoder sensor smudged or defective |
| Remedy: | • Replace the yellow drum encoder sensor. • Replace the yellow drum drive unit. • Replace the yellow drum motor. • Reconnect the connector or replace the harness. |
| Error code: | SC395 |
| Description: | Drum motor (K) Lock. Error detected by the TDCU. If a command sent from the TDCU indicates an error, the engine issues an SC. ASAP command: Motor lock detection setting value (engine to TDCU): 0x5B See table below for ASAP commands notifying SC detection. Details: TDCU Motor lock signal criteria: • Drum motor High if the motor speed is not within the range of target value ± 6.25%. Low if the motor speed is within the range of target value ± 6.25%. • ITB drive motor, PTR Motor High if the motor speed is not within the range of target value ± 6.25%. Low if the motor speed is within the range of target value ± 6.25%. Target value: If the default motor speed was adjusted using the SP, the adjusted value is used as the target value. Specification: • When the motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times consecutively, the machine determines that the motor is not running correctly. The machine issues an SC and stops the motor. |
| Causes: | • Motor defective, connector disconnected, harness broken, IOB defective, unit torque increased. • Black drum sensor smudged, black drum sensor defective, black drum sensor connector not set correctly, harness broken |
| Remedy: | • Replace the motor / reconnect the connector / replace the harness / replace the IOB / replace the unit / replace the driven unit. • Clean the sensor / replace the sensor. • Reconnect the sensor connector. • Check the sensor harness. |
| Error code: | SC396 |
| Description: | Drum motor error 1: K When the drum motor of the black, magenta, cyan, or yellow PCU starts, the machine cannot detect a LOCK signal within 2 sec. The motor is trying to rotate but there is an excessive load on the drum shaft. The motor has no traction (due to a bent cleaning blade, for example). |
| Causes: | • Disconnected or defective motor harness. • Motor slips due to excessive load |
| Remedy: | • PCU drum dirty • PCU defective • Motor harness defective • DRB (Drive board) defective • Drum motor defective • Insufficient lubrication on a drum. Open PCU and apply toner to the drum surface |
| Error code: | SC397 |
| Description: | Drum motor error 2: M When the drum motor of the black, magenta, cyan, or yellow PCU starts, the machine cannot detect a LOCK signal within 2 sec. The motor is trying to rotate but there is an excessive load on the drum shaft. The motor has no traction (due to a bent cleaning blade, for example). |
| Causes: | • Disconnected or defective motor harness. • Motor slips due to excessive load |
| Remedy: | • PCU drum dirty • PCU defective • Motor harness defective • DRB (Drive board) defective • Drum motor defective • Insufficient lubrication on a drum. Open PCU and apply toner to the drum surface |
| Error code: | SC398 |
| Description: | Drum motor error 3: C When the drum motor of the black, magenta, cyan, or yellow PCU starts, the machine cannot detect a LOCK signal within 2 sec. The motor is trying to rotate but there is an excessive load on the drum shaft. The motor has no traction (due to a bent cleaning blade, for example). |
| Causes: | • Drum motor harness loose, broken, defective • Drum motor defective • DTMB defective |
| Remedy: | • PCU drum dirty • PCU defective • Motor harness defective • DRB (Drive board) defective • Drum motor defective • Insufficient lubrication on a drum. Open PCU and apply toner to the drum surface |
| Error code: | SC400-01 |
| Description: | Development Gamma High Error (K). Development gamma > 3.0 Details: This SC is issued when the development gamma measured during process control was greater than 3.0 |
| Causes: | • Toner density too high • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC400-02 |
| Description: | Development Gamma High Error (C). Development gamma > 3.0 Details: This SC is issued when the development gamma measured during process control was greater than 3.0 |
| Causes: | • Toner density too high • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC400-03 |
| Description: | Development Gamma High Error (M). Development gamma > 3.0 Details: This SC is issued when the development gamma measured during process control was greater than 3.0 |
| Causes: | • Toner density too high • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC400-04 |
| Description: | Development Gamma High Error (Y). Development gamma > 3.0 Details: This SC is issued when the development gamma measured during process control was greater than 3.0 |
| Causes: | • Toner density too high • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC401-01 |
| Description: | Development gamma low error |
| Causes: | Development gamma was less than 3.0, probably due to excessive condensation. Toner density is too low. |
| Remedy: | • Toner density excessive • Dust shield glass dirty • Image transfer power pack defective |
| Error code: | SC401-02 |
| Description: | Development Gamma Low Error (C). Development gamma > 3.0 Details: This SC is issued when the development gamma measured during process control was smaller than 3.0 |
| Causes: | • Toner density error • The dustproof glass is dirty. • Transfer power pack defective |
| Remedy: | • Check the toner supply system. • Clean the dustproof glass. • Replace the transfer power pack. |
| Error code: | SC401-03 |
| Description: | Development Gamma Low Error (M). Development gamma > 3.0 Details: This SC is issued when the development gamma measured during process control was smaller than 3.0 |
| Causes: | • Toner density error • The dustproof glass is dirty. • Transfer power pack defective |
| Remedy: | • Check the toner supply system. • Clean the dustproof glass. • Replace the transfer power pack. |
| Error code: | SC401-04 |
| Description: | Development Gamma Low Error (Y). Development gamma > 3.0 Details: This SC is issued when the development gamma measured during process control was smaller than 3.0 |
| Causes: | • Toner density error • The dustproof glass is dirty. • Transfer power pack defective |
| Remedy: | • Check the toner supply system. • Clean the dustproof glass. • Replace the transfer power pack. |
| Error code: | SC402-51 |
| Description: | Development gamma calculation error 1: Insufficient data |
| Causes: | Two points not available for gamma calculation. Toner density abnormal, probably due to condensation. |
| Remedy: | • Toner density excessive • Condensation |
| Error code: | SC402-52 |
| Description: | Development gamma calculation error: Insufficient data (C). The number of valid data that can be used for development gamma calculation is smaller than 2. |
| Causes: | • Toner density error • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC402-53 |
| Description: | Development gamma calculation error: Insufficient data (M). The number of valid data that can be used for development gamma calculation is smaller than 2. |
| Causes: | • Toner density error • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC402-54 |
| Description: | Development gamma calculation error: Insufficient data (Y). The number of valid data that can be used for development gamma calculation is smaller than 2. |
| Causes: | • Toner density error • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC402-61 |
| Description: | Development gamma calculation error 2: LD misfire |
| Causes: | No gradation pattern was created on the drum for process control. |
| Remedy: | • LD misfire |
| Error code: | SC402-62 |
| Description: | Development gamma calculation error: LD unlit (C). Unable to draw gradation pattern Details: This SC is issued when the potential sensor fails to detect the gradation pattern created during process control. |
| Causes: | • LD unlit |
| Remedy: | • Check the LD system and electric components. |
| Error code: | SC402-63 |
| Description: | Development gamma calculation error: LD unlit (M). Unable to draw gradation pattern Details: This SC is issued when the potential sensor fails to detect the gradation pattern created during process control. |
| Causes: | • LD unlit |
| Remedy: | • Check the LD system and electric components. |
| Error code: | SC402-64 |
| Description: | Development gamma calculation error: LD unlit (Y). Unable to draw gradation pattern Details: This SC is issued when the potential sensor fails to detect the gradation pattern created during process control. |
| Causes: | • LD unlit |
| Remedy: | • Check the LD system and electric components. |
| Error code: | SC403-01 |
| Description: | Development start voltage error 1: Vk High |
| Causes: | The development start voltage (Vk) was higher than -300V due to abnormal toner density. |
| Remedy: | • Toner density abnormal |
| Error code: | SC403-02 |
| Description: | Development Start Voltage (Vk) High Error (C). Development Start Voltage (Vk) > 300 [-V] Details: This SC is issued when the development start voltage measured during process control exceeded 300[-V]. |
| Causes: | • Toner density error |
| Remedy: | • Replace the developer. |
| Error code: | SC403-03 |
| Description: | Development Start Voltage (Vk) High Error (M). Development Start Voltage (Vk) > 300 [-V] Details: This SC is issued when the development start voltage measured during process control exceeded 300[-V]. |
| Causes: | • Toner density error |
| Remedy: | • Replace the developer. |
| Error code: | SC403-04 |
| Description: | Development Start Voltage (Vk) High Error (Y). Development Start Voltage (Vk) > 300 [-V] Details: This SC is issued when the development start voltage measured during process control exceeded 300[-V]. |
| Causes: | • Toner density error |
| Remedy: | • Replace the developer. |
| Error code: | SC404-01 |
| Description: | Development start voltage error 2: Vk Lolw |
| Causes: | The development start voltage (Vk) was lower than -300V due to abnormal toner density caused by condensation. |
| Remedy: | • Toner density excessive • Condensation |
| Error code: | SC404-02 |
| Description: | Development Start Voltage (Vk) Low Error (C). Development Start Voltage (Vk) < 300 [-V] Details: This SC is issued when the development start voltage measured during process control was smaller than 300[-V]. |
| Causes: | • Toner density error • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC404-03 |
| Description: | Development Start Voltage (Vk) Low Error (M). Development Start Voltage (Vk) < 300 [-V] Details: This SC is issued when the development start voltage measured during process control was smaller than 300[-V]. |
| Causes: | • Toner density error • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC404-04 |
| Description: | Residual Voltage (Vr) Detection Error (K). Development Start Voltage (Vk) Low Error (Y). Development Start Voltage (Vk) < 300 [-V] Details: This SC is issued when the development start voltage measured during process control was smaller than 300[-V]. |
| Causes: | • Toner density error • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC410-01 |
| Description: | Residual voltage error |
| Causes: | Residual voltage, the trace amount of voltage remaining on the drum after charge quenching with the QL, was above -200V. |
| Remedy: | • Drum worn, replace drum |
| Error code: | SC410-02 |
| Description: | Residual Voltage (Vr) Detection Error (C). Residual Voltage (Vr) > 200[-V] Details: This SC is issued when the residual voltage measured duringprocess control exceeded 200 [-V]. |
| Causes: | • Toner density error • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC410-03 |
| Description: | Residual Voltage (Vr) Detection Error (M). Residual Voltage (Vr) > 200[-V] Details: This SC is issued when the residual voltage measured duringprocess control exceeded 200 [-V]. |
| Causes: | • Toner density error • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC410-04 |
| Description: | Residual Voltage (Vr) Detection Error (Y). Residual Voltage (Vr) > 200[-V] Details: This SC is issued when the residual voltage measured duringprocess control exceeded 200 [-V]. |
| Causes: | • Toner density error • Condensation |
| Remedy: | • Replace the developer. • If condensation has formed, wait a while and repeat process control. |
| Error code: | SC411-04 |
| Description: | Failed to adjust the DC charge bias to the target range: Vd*± 8V. Details: This SC is issued when the machine fails to adjust the DC charge bias to the target range: Vd*± 8V during process contol. |
| Causes: | • Charge roller dirty |
| Remedy: | • Replace the charge roller. |
| Error code: | SC412-01 |
| Description: | Potential sensor Vl adjustment error |
| Causes: | The LD power could not be adjusted to the target for Vpl±5V. Vl is the OPC drum potential after maximum laser exposure. The potential sensor measures Vl by reading the white patches of the potential sensor pattern. To change Vl, the machine adjusts the input current (Vpl) of the laser diode. |
| Remedy: | • OPC drum worn, filming • Charge corona unit dirty |
| Error code: | SC412-02 |
| Description: | LD input current (Vpl) Adjustment Error (C). Failed to adjust the LD power to the target range: Vpl*± 5V. Details: This SC is issued when the machine fails to adjust the LD power to the target range: Vpl*± 5V during process contol. |
| Causes: | • OPC drum deteriorated (Filming etc.) • Charge roller dirty |
| Remedy: | • Replace the OPC drum. • Replace the charge roller. |
| Error code: | SC412-03 |
| Description: | LD input current (Vpl) Adjustment Error (M). Failed to adjust the LD power to the target range: Vpl*± 5V. Details: This SC is issued when the machine fails to adjust the LD power to the target range: Vpl*± 5V during process contol. |
| Causes: | • OPC drum deteriorated (Filming etc.) • Charge roller dirty |
| Remedy: | • Replace the OPC drum. • Replace the charge roller. |
| Error code: | SC412-04 |
| Description: | LD input current (Vpl) Adjustment Error (Y). Failed to adjust the LD power to the target range: Vpl*± 5V. Details: This SC is issued when the machine fails to adjust the LD power to the target range: Vpl*± 5V during process contol. |
| Causes: | • OPC drum deteriorated (Filming etc.) • Charge roller dirty |
| Remedy: | • Replace the OPC drum. • Replace the charge roller. |
| Error code: | SC421-01 |
| Description: | OPC home position signal detection error (K). Failed to detect the home position signal within specified time. |
| Causes: | • Home position sensor defective/Loose connection/Harness broken/Connecter disconnected • Home position sensor smudged |
| Remedy: | • Check the home position sensor connector. • Check the home position sensor harness. • Replace the home position sensor if it is found to be defective. • Check the sensor for smudges. Blow it with air and check again. |
| Error code: | SC421-02 |
| Description: | OPC home position signal detection error (C). Failed to detect the home position signal within specified time. |
| Causes: | • Home position sensor defective/Loose connection/Harness broken/Connecter disconnected • Home position sensor smudged |
| Remedy: | • Check the home position sensor connector. • Check the home position sensor harness. • Replace the home position sensor if it is found to be defective. • Check the sensor for smudges. Blow it with air and check again. |
| Error code: | SC421-03 |
| Description: | OPC home position signal detection error (M). Failed to detect the home position signal within specified time. |
| Causes: | • Home position sensor defective/Loose connection/Harness broken/Connecter disconnected • Home position sensor smudged |
| Remedy: | • Check the home position sensor connector. • Check the home position sensor harness. • Replace the home position sensor if it is found to be defective. • Check the sensor for smudges. Blow it with air and check again. |
| Error code: | SC421-04 |
| Description: | OPC home position signal detection error (Y). Failed to detect the home position signal within specified time. |
| Causes: | • Home position sensor defective/Loose connection/Harness broken/Connecter disconnected • Home position sensor smudged |
| Remedy: | • Check the home position sensor connector. • Check the home position sensor harness. • Replace the home position sensor if it is found to be defective. • Check the sensor for smudges. Blow it with air and check again. |
| Error code: | SC440-01 |
| Description: | Image transfer power pack error 1: Voltage leak |
| Causes: | The machine detected a problem with the image transfer power pack. An interrupt checks the status of the power pack every 250 ms. This SC is issued if a problem exists with 10 consecutive samplings (10 ms). |
| Remedy: | • Power leak at the paper transfer power pack of PTR unit • Image transfer PP harness loose, broken, defective • IOB defective • PTR defective • ITB defective |
| Error code: | SC440-02 |
| Description: | High voltage power: Loose connector An error signal was detected continuously for 40 ms in standby mode with the front cover closed. |
| Causes: | • Loose connector on the controller side • Harness defective • Engine board malfunction due to signal error • HVPS defective |
| Remedy: | Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. 1. Reconnect the CN800 connector on HVPS. 2. Reconnect the CN220 connector on engine board (Printer: BCU, MF: SCB). 3. Replace the HVPS. 4. Replace the engine board (Printer: BCU, MF: SCB). 5. Replace the harnesses on HVPS. |
| Error code: | SC440-03 |
| Description: | Image Transfer Power Pack Voltage Leak (M). An interrupt checks the status of the power pack every 10 ms. This SC is issued if a problem exists with 50 consecutive samplings (500 ms). Details: SC issued when the image transfer power pack output current is leaking. The IOB checks for SC signals as described above. |
| Causes: | • Image transfer power pack output current is leaking. |
| Remedy: | Remove the high voltage cable from the output terminal of the image transfer power pack and check the following items. • PWM signal check If signal is fixed during image transfer, replace the cable or the IOB. • Image transfer power pack output check If output is fixed during image transfer, replace the power pack. If output is normal during image transfer, replace the high voltage cable, ITB or the transfer roller. |
| Error code: | SC440-04 |
| Description: | Image Transfer Power Pack Voltage Leak (Y). An interrupt checks the status of the power pack every 10 ms. This SC is issued if a problem exists with 50 consecutive samplings (500 ms). Details: SC issued when the image transfer power pack output current is leaking. The IOB checks for SC signals as described above. |
| Causes: | • Image transfer power pack output current is leaking. |
| Remedy: | Remove the high voltage cable from the output terminal of the image transfer power pack and check the following items. • PWM signal check If signal is fixed during image transfer, replace the cable or the IOB. • Image transfer power pack output check If output is fixed during image transfer, replace the power pack. If output is normal during image transfer, replace the high voltage cable, ITB or the transfer roller. |
| Error code: | SC440-11 |
| Description: | Image transfer power pack error 2: Low voltage |
| Causes: | A sampling of the image transfer power pack voltage detected it was less than 0.1kV. |
| Remedy: | • Image transfer PP harness loose, broken, defective • Image transfer PP defective |
| Error code: | SC440-12 |
| Description: | Image Transfer Power Pack Error (low output) (C). The transfer roller resistance level was "R-3" (detected voltage was lower than 0.1kV). |
| Causes: | • Image transfer power pack defective • Problem with input harness to the image transfer power pack (loose connection, harness broken, or connector disconnected). |
| Remedy: | • Fix or replace the image transfer power pack. • Check the input harness and connector of the image transfer power pack. |
| Error code: | SC440-13 |
| Description: | Image Transfer Power Pack Error (low output) (M). The transfer roller resistance level was "R-3" (detected voltage was lower than 0.1kV). |
| Causes: | • Image transfer power pack defective • Problem with input harness to the image transfer power pack (loose connection, harness broken, or connector disconnected). |
| Remedy: | • Fix or replace the image transfer power pack. • Check the input harness and connector of the image transfer power pack. |
| Error code: | SC440-14 |
| Description: | Image Transfer Power Pack Error (low output) (Y). The transfer roller resistance level was "R-3" (detected voltage was lower than 0.1kV). |
| Causes: | • Image transfer power pack defective • Problem with input harness to the image transfer power pack (loose connection, harness broken, or connector disconnected). |
| Remedy: | • Fix or replace the image transfer power pack. • Check the input harness and connector of the image transfer power pack. |
| Error code: | SC442-00 |
| Description: | ITB Lift Error Even though the ITB lift motor (also Toner supply motor (M)) rotates, the ITB lift sensor failed to detect the specified sensor feeler status within specified time. • Contact/separation operation: If not detected in 2000msec • Home position operation: If not detected in 5000msec Signal detection sampling period: 10msec |
| Causes: | • Image transfer unit not set/faulty setting • Sensor dirt • Sensor defective • Motor defective • Unit load large |
| Remedy: | 1. Reset the image transfer unit properly. 2. Clean the ITB lift sensor 3. Check the harness (disconnected, loose connectors) 4. Replace the ITB lift sensor 5. Replace the image transfer unit 6. Replace the contact/separation drive unit |
| Error code: | SC443-01 |
| Description: | Image transfer roller end-of-life (K). Resistance level of the image transfer roller was "R+3" during image transfer voltage detection. |
| Causes: | • Image transfer roller resistance increased through time (Roller endof- life) • Connection fault between the image transfer power pack and the image transfer roller (High voltage harness broken, connector disconnected, or contact failure of image transfer roller bushes, etc.) • Image transfer power pack defective |
| Remedy: | • Replace the image transfer roller. • Reconnect or replace the high voltage harness or the unit. • Fix or replace the image transfer power pack. |
| Error code: | SC443-02 |
| Description: | Image transfer roller end-of-life (C). Resistance level of the image transfer roller was "R+3" during image transfer voltage detection. |
| Causes: | • Image transfer roller resistance increased through time (Roller endof- life) • Connection fault between the image transfer power pack and the image transfer roller (High voltage harness broken, connector disconnected, or contact failure of image transfer roller bushes, etc.) • Image transfer power pack defective |
| Remedy: | • Replace the image transfer roller. • Reconnect or replace the high voltage harness or the unit. • Fix or replace the image transfer power pack. |
| Error code: | SC443-03 |
| Description: | Image transfer roller end-of-life (M). Resistance level of the image transfer roller was "R+3" during image transfer voltage detection. |
| Causes: | • Image transfer roller resistance increased through time (Roller endof- life) • Connection fault between the image transfer power pack and the image transfer roller (High voltage harness broken, connector disconnected, or contact failure of image transfer roller bushes, etc.) • Image transfer power pack defective |
| Remedy: | • Replace the image transfer roller. • Reconnect or replace the high voltage harness or the unit. • Fix or replace the image transfer power pack. |
| Error code: | SC443-04 |
| Description: | Image transfer roller end-of-life (Y). Resistance level of the image transfer roller was "R+3" during image transfer voltage detection. |
| Causes: | • Image transfer roller resistance increased through time (Roller endof- life) • Connection fault between the image transfer power pack and the image transfer roller (High voltage harness broken, connector disconnected, or contact failure of image transfer roller bushes, etc.) • Image transfer power pack defective |
| Remedy: | • Replace the image transfer roller. • Reconnect or replace the high voltage harness or the unit. • Fix or replace the image transfer power pack. |
| Error code: | SC445-01 |
| Description: | ITB unit control error: driven shaft FB • Error detected by the TDCU. • If a command sent from the TDCU indicates an error, the engine issues an SC. • ASAP command: 0x58_0x40 |
| Causes: | • ITB motor defective • ITB unit set error • Connector disconnected or harness broken • ITB driven shaft encoder sensor defective • ITB driven shaft encoder smudged or damaged |
| Remedy: | • Replace the ITB unit. • Replace the ITB motor. • Set the ITB unit again. • Replace the ITB driven shaft encoder. • Reconnect the connectors • Replace the harness. |
| Error code: | SC445-02 |
| Description: | ITB unit control error: driven shaft eccentricity correction control • Error detected by the TDCU. • If a command sent from the TDCU indicates an error, the engine issues an SC. • ASAP command: 0x58_0x20 |
| Causes: | • ITB motor defective • ITB unit set error • Connector disconnected or harness broken • ITB driven shaft encoder sensor defective • ITB driven shaft encoder smudged or damaged • ITB drive shaft encoder sensor defective • ITB drive shaft encoder smudged or damaged |
| Remedy: | • Replace the ITB unit. • Replace the ITB motor. • Set the ITB unit again. • Replace the ITB driven shaft encoder sensor. • Replace the ITB driven shaft encoder. • Replace the ITB drive shaft encoder sensor. • Replace the ITB drive shaft encoder. • Reconnect the connectors or replace the harness. • Replace the ITB. |
| Error code: | SC445-03 |
| Description: | ITB unit control error: dancing control • Error detected by the TDCU. • If a command sent from the TDCU indicates an error, the engine issues an SC. • ASAP command: 0x58_0x10 |
| Causes: | • ITB motor defective • ITB unit set error • Connector disconnected or harness broken • ITB driven shaft encoder sensor defective • ITB driven shaft encoder smudged or damaged • ITB drive shaft encoder sensor defective • ITB drive shaft encoder smudged or damaged |
| Remedy: | • Replace the ITB unit. • Replace the ITB motor. • Set the ITB unit again. • Replace the ITB driven shaft encoder sensor. • Replace the ITB driven shaft encoder. • Replace the ITB drive shaft encoder sensor. • Replace the ITB drive shaft encoder. • Reconnect the connectors or replace the harness. • Replace the ITB. |
| Error code: | SC446 |
| Description: | ITB lift motor error The state of the ITB lift sensor does not change its state (switching from OFF to ON or vice versa), even after the ITB lift motor starts rotating. |
| Causes: | The transfer belt drive motor failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • ITB lift sensor dirty, disconnected, defective • ITB lift motor disconnected, defective |
| Error code: | SC450-01 |
| Description: | PTR leak error |
| Causes: | Samplings of PTR voltage (done every 10 ms) detected 50 consecutive voltage errors within 500 ms. |
| Remedy: | • Voltage leak at the paper transfer roller (PTR) power pack • Power pack harness loose, broken, defective • IOB defective • PTR defective • ITB defective |
| Error code: | SC450-02 |
| Description: | ITB Power Pack error (leak): AC. An interrupt checks the status of the power pack every 10 ms. This SC is issued if a problem exists with 50 consecutive samplings (500 ms). Details: SC issued when the ITB power pack output current is leaking. The IOB checks for SC signals as described above. Distinguished between DC and AC. |
| Causes: | • ITB power pack output current is leaking. |
| Remedy: | Remove the high voltage cable from the output terminal of the ITB power pack and check the following items. • PWM signal check If signal is fixed during image transfer, replace the cable or the IOB. • ITB power pack output check If output is fixed during image transfer, replace the power pack. If output is normal during image transfer, replace the high voltage cable, ITB or the transfer roller. |
| Error code: | SC450-11 |
| Description: | Transfer/Separation Power Pack Error (low output) The resistance level of the ITB roller was "R-3" during ITB roller voltage detection, when the ITB roller resistance FB control was running. |
| Causes: | • Transfer/separation power pack defective • Problem with input harness to the transfer/separation power pack (loose connection, harness broken, or connector disconnected). |
| Remedy: | • Fix or replace the transfer/separation power pack. • Check the input harness and connector of the transfer/separation power pack |
| Error code: | SC452-00 |
| Description: | Paper transfer contact motor error Paper transfer contact motor: position sensor cannot detect the sensor filler state within the predetermined time (see below) even if the paper transfer contact motor is rotated. • Contact operation: If not detected in 2000msec • Home position operation: If not detected in 5000msec Signal detection sampling period: 10msec |
| Causes: | • Sensor dirt • Sensor defection • Motor defection • Unit load large |
| Remedy: | • Replace the contact drive unit • Replace the image transfer unit • Check the harness |
| Error code: | SC453-00 |
| Description: | Paper transfer roller error |
| Causes: | The machine detected that the electrical resistance of the roller exceeded the allowed limit, indicating that the service life of the roller has expired or there could be a problem with the transfer power pack. |
| Remedy: | • PTR harness loose, broken, defective • PTR terminal contact damaged • Poor contact between PTR and idle roller, PTR not set correctly • PTR worn • Transfer separation power pack defective |
| Error code: | SC460-00 |
| Description: | High Voltage Power Source: Separation : Output Error The machine detects the error detection signal “L (unexpected)” 10 times for 200 msec consecutively when monitoring the error signal every 20 msec during outputting the PWM signal. |
| Causes: | Hardware error • Input / Output connector is disconnected. • Input / Output harness is short-circuited. • Transfer unit is not set properly. • BCU error (signal error) • HVPS defective Load error • Grounding fault of separation power output, short-circuit with other outputs • Surface/air clearance insufficient in separation power output path (including distance from other outputs) |
| Remedy: | • Cycle the main power off/on • Reconnect or replace the harness of the HVPS (power pack). • Reconnect or replace the harness between the BCU to the HVPS. • Reset or replace the transfer unit. • Check if the contact and separation movement of the transfer unit works correctly. • Replace the HVPS. • Replace the BCU. |
| Error code: | SC465 |
| Description: | PTR Motor Error |
| Causes: | The PTR motor failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • PTR motor harness disconnected or broken • Physical obstruction blocking operation of the PTR unit • Motor or motor drive board defective |
| Error code: | SC480-00 |
| Description: | Drum cleaning motor: Bk: Lock Error detected by the TDCU. If a command sent from the TDCU indicates an error, the engine issues an SC. ASAP command: Motor lock detection setting value (engine to TDCU): 0x5B ASAP command: SC detection notification (TDCU to engine): 0x57_0x08 Details: When the drum cleaning motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times consecutively, the machine determines that the motor is not running correctly. The machine issues an SC and stops the drum cleaning motor. |
| Causes: | • Drum cleaning motor defective • Connecter disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the drum cleaning motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Replace the drum cleaning unit. • Replace the drum cleaning drive unit. |
| Error code: | SC481-00 |
| Description: | Drum cleaning motor: C: Lock Error detected by the TDCU. If a command sent from the TDCU indicates an error, the engine issues an SC. ASAP command: Motor lock detection setting value (engine to TDCU): 0x5B ASAP command: SC detection notification (TDCU to engine): 0x57_0x02 Details: When the drum cleaning motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times consecutively, the machine determines that the motor is not running correctly. The machine issues an SC and stops the drum cleaning motor. |
| Causes: | • Drum cleaning motor defective • Connecter disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the drum cleaning motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Replace the drum cleaning unit. • Replace the drum cleaning drive unit. |
| Error code: | SC482-00 |
| Description: | Drum cleaning motor: M: Lock Error detected by the TDCU. If a command sent from the TDCU indicates an error, the engine issues an SC. ASAP command: Motor lock detection setting value (engine to TDCU): 0x5B ASAP command: SC detection notification (TDCU to engine): 0x57_0x04 Details: When the drum cleaning motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times consecutively, the machine determines that the motor is not running correctly. The machine issues an SC and stops the drum cleaning motor. |
| Causes: | • Drum cleaning motor defective • Connecter disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the drum cleaning motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Replace the drum cleaning unit. • Replace the drum cleaning drive unit. |
| Error code: | SC483-00 |
| Description: | Drum cleaning motor: Y: Lock Error detected by the TDCU. If a command sent from the TDCU indicates an error, the engine issues an SC. ASAP command: Motor lock detection setting value (engine to TDCU): 0x5B ASAP command: SC detection notification (TDCU to engine): 0x57_0x01 Details: When the drum cleaning motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times consecutively, the machine determines that the motor is not running correctly. The machine issues an SC and stops the drum cleaning motor. |
| Causes: | • Drum cleaning motor defective • Connecter disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the drum cleaning motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Replace the drum cleaning unit. • Replace the drum cleaning drive unit. |
| Error code: | SC486-00 |
| Description: | Waste Toner Bottle Sensor Detection Error For the waste toner control, the waste toner full processing runs when all of the following conditions are fulfilled. • The waste toner bottle is "no toner" or "not nearly full". • Signals sent from the waste toner bottle sensor were either ON or OFF 50 times consecutively. The SC is issued when all of the above conditions are fulfilled after the waste toner bottle is removed/installed. |
| Causes: | • Physical obstruction is blocking waste toner transport path • Waste toner transport motor defective • Waste toner bottle sensor defective • Harness broken • Connection fault |
| Remedy: | • Physical obstruction is blocking waste toner transport path: Replace or clean the waste toner transport section. • Waste toner transport motor defective: Replace the motor. • Waste toner bottle sensor defective: Replace the sensor. • Harness broken: Replace the harness. • Connection fault: Reconnect it. |
| Error code: | SC488-00 |
| Description: | Waste Toner Lock Sensor Detection Error The intervals of signals sent from the machine waste toner lock sensor (normally 64.68 msec) became either less than 30 msec or more than 81 msec. |
| Causes: | • Physical obstruction is blocking waste toner transport path • Waste toner collection motor defective • Waste toner lock sensor defective • Harness broken • Connection fault |
| Remedy: | • Physical obstruction is blocking waste toner transport path: Replace or clean the waste toner transport section. • Waste toner lock sensor defective or harness broken: Replace parts. • Connection fault: Reconnect it. |
| Error code: | SC496-00 |
| Description: | MUSIC Sensor Error MUSIC failed while power was on. Details: • TM sensor sampling error • Sensor LED adjustment abnormal • Number of patches abnormal • ITB scratched • Main scan registration abnormal • Sub scan registration abnormal • Main scan magnification abnormal • Main scan magnification error diffusion abnormal |
| Causes: | • ITB scratched or smudged • Sensor smudged or defective • Pattern density abnormal |
| Remedy: | • Cycle the machine off/on. • Replace the TM sensor. • Replace the ITB. • Process control • Cleaning |
| Error code: | SC497-00 |
| Description: | Machine temperature detection thermistor error Temperature sensor output error: Below 0.56V, or above 3.0V |
| Causes: | • Connector disconnection or broken • Sensor (Thermistor) defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Imaging Temperature Sensor (Thermistor) are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Imaging Temperature Sensor (Thermistor). |
| Error code: | SC498-00 |
| Description: | Temperature and humidity sensor error Temperature sensor output error: Below 0.76V, or above 2.90V, or Moisture sensor output error: more than 2.4V |
| Causes: | • Sensor not setting (disconnection or broken) • Sensor defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Temperature and Humidity Sensor are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Temperature and Humidity Sensor. |
| Error code: | SC501-01 |
| Description: | 1st Tray Lift Error (Main Machine) The 1st tray lift motor error detection count reaches 3 times. (Up to 2 times, reset instruction is displayed) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction. • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly |
| Remedy: | • Reload the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC501-02 |
| Description: | 1st Tray Descent Error (Main Frame) The 1st tray descent motor error detection count reaches 5. (Up to 4, reset instruction is displayed.) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC501-11 |
| Description: | 1st Tray Lift Error (Tandem tray/tandem LCIT) 1st tray lift motor lift error was detected. If detected for the first or second time: User is instructed to set paper again. If detected for the third time: SC displayed (only the corresponding tray) The count of detections is reset when successful operation is detected and at power off/on. |
| Causes: | • 1st tray lift motor disconnected/harness broken/defective • tray upper limit (1st tray) disconnected/defective/smudged • Foreign object (such as a piece of paper) is stuck between the paper tray and the tray lift motor. • Paper set incorrectly. |
| Remedy: | • Load paper again. • Check the harness of the tray lift sensor/reconnect the tray upper limit sensor connector/clean the tray upper limit sensor/replace the tray upper limit sensor/replace the 1st tray. • Replace the 1st tray lift motor/reconnect the connector/replace the harness/replace the PFB/replace the right tray (of the tandem tray)/replace the driven unit. |
| Error code: | SC501-12 |
| Description: | 1st Tray Lowering Error (Tandem tray/Tandem LCIT) 1st tray lift motor lower error was detected. If detected for the first to fourth time: User is instructed to set paper again. If detected for the fifth time: SC displayed (only the corresponding tray) The count of detections is reset when successful operation is detected and at power off/on |
| Causes: | • 1st tray lift motor disconnected/harness broken/defective • tray upper limit (1st tray) disconnected/defective/smudged • Paper overloaded • Foreign object (such as a piece of paper) is stuck between the paper tray and the tray lift motor. • Paper set incorrectly. |
| Remedy: | • Load paper again. • Check the harness of the tray lift sensor/reconnect the tray upper limit sensor connector/clean the tray upper limit sensor/replace the tray upper limit sensor/replace the 1st tray. • Replace the 1st tray lift motor/reconnect the connector/replace the harness/replace the PFB/replace the right tray (of the tandem tray)/replace the driven unit. |
| Error code: | SC501-13 |
| Description: | 1st Tray Lower Limit Error (Tandem tray/Tandem LCIT) 1st tray lift motor lower limit error was detected. If detected for the first or second time: User is instructed to set paper again. If detected for the third time: SC displayed (only the corresponding tray) The count of detections is reset when successful operation is detected and at power off/on. |
| Causes: | • 1st tray lift motor disconnected/harness broken/defective • Tray lower limit sensor disconnected/defective/smudged • Foreign object (such as a piece of paper) is stuck between the paper tray and the tray lift motor. • Paper set incorrectly. |
| Remedy: | • Load paper again. • Check the harness of the tray lower limit sensor/reconnect the tray lower limit sensor connector/clean the tray lower limit sensor/replace the tray lower limit sensor. • Replace the 1st tray lift motor/reconnect the connector/replace the harness/replace the PFB/replace the right tray (of the tandem tray)/replace the driven unit. |
| Error code: | SC501-14 |
| Description: | Tandem Transport Fence Error Rear fence return motor return error detected. Rear fence return motor home position error detected. If detected for the first or second time: User is instructed to set paper again. If detected for the third time: User is instructed to set paper again and SC is recorded but not displayed. The count of detections is reset when successful operation is detected and at power off/on. |
| Causes: | • Rear fence return motor disconnected/defective • Rear fence return sensor disconnected/defective/smudged • Rear fence home position sensor disconnected/defective/smudged • Paper overloaded • Foreign object (such as a piece of paper) is stuck between the paper tray and the rear fence return motor. • Paper set incorrectly. |
| Remedy: | • Replace the rear fence return motor/reconnect the connector/replace the harness/replace the PFB/replace the left tray/replace the driven unit. • Check the harness of the rear fence return sensor/reconnect the rear fence return sensor connector/clean the sensor/replace the sensor. • Check the harness of the rear fence home position sensor/reconnect the rear fence home position sensor connector/clean the rear fence home position sensor/replace the rear fence home position sensor. • Load paper again. |
| Error code: | SC502-01 |
| Description: | 2nd Tray Lift Error (Main Frame) The 2nd tray lift motor error detection count reaches 3. (Up to 2, reset is displayed.) |
| Causes: | • 2nd tray upper limit sensor connector missing, malfunction, dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-02 |
| Description: | 2nd Tray Descent Error (Main Frame) The detection count of 2nd tray descent motor descent errors reaches a total of 5. (Up to 4, reset is displayed.) |
| Causes: | • The 2nd paper feed tray upper limit sensor connector missing, malfunction, and dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC503-01 |
| Description: | 3rd Tray Lift Error (Paper Feed Unit PB3250) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-02 |
| Description: | 3rd Tray Descent Error (Paper Feed Unit PB3250) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC505-01 |
| Description: | Paper Feed Tray Lift Motor Error (Tray 5) After the paper feed tray 5 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
| Causes: | • Bottom plate of the paper feed tray defective • Connector disconnected or defective • Drive transmission of the paper feed tray lift motor defective • Paper feed tray lift motor defective • Main board defective |
| Remedy: | • Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray. • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Tray Lift Motor – Main Board connector • Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them. • Paper feed tray lift motor defective Replace the paper feed tray lift motor. • Main board defective Replace the main board. |
| Error code: | SC505-02 |
| Description: | Paper Feed Tray Error (Tray 5) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
| Causes: | • Connector defective or disconnected • Drive transmission of the paper feed motor defective • Paper feed motor defective • Main board defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Motor – Main Board connector • Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them. • Paper feed motor defective Replace the paper feed motor. • Main board defective Replace the main board. |
| Error code: | SC505-03 |
| Description: | LCIT Tray Error (Lowering Timeout) • During Tray initialization, the tray bottom plate was lowered for position check but the upper limit sensor was still on or none of lower limit sensor and paper sensors 1 to 4 became on after a specified time (30 seconds). • When paper has run out or when the down switch was pressed, the tray bottom plate was lowered but neither the stack sensor nor the lower limit sensor became on after a specified time (30 seconds). |
| Causes: | • Lift motor defective/connecter disconnected • Upper limit sensor defective/connecter disconnected • Lift sensor defective/connecter disconnected • Lower limit sensor defective/connecter disconnected • Either of paper remaining sensors 1 to 4 defective/connecter disconnected • Related harness broken • PCB defective |
| Remedy: | • Replace or reconnect the lift motor. • Replace or reconnect the upper limit sensor. • Replace or reconnect the lift sensor. • Replace or reconnect the lower limit sensor. • Replace or reconnect the paper remaining sensors 1 to 4. • Replace the corresponding harness. • Replace the PCB. |
| Error code: | SC505-04 |
| Description: | LCIT Tray Error (Paper Overload Error) During tray initialization, the upper limit sensor and the lower limit sensor were both on for 5 times consecutively. |
| Causes: | • Paper overloaded. • Pick-up solenoid defective/connector disconnected • Upper limit sensor defective/connecter disconnected • Lower limit sensor defective/connecter disconnected • Related harness broken • PCB defective |
| Remedy: | • Reduce the amount of loaded paper. • Replace or reconnect the upper limit sensor. • Replace or reconnect the lower limit sensor. • Replace the corresponding harness. • Replace the PCB. |
| Error code: | SC505-11 |
| Description: | LCIT Tray Error (Upper Limit Detection Error): D710 At the start of tray initialization, the upper limit sensor was detected as being off for 5 times before the pick-up solenoid was on. |
| Causes: | • Pick-up solenoid defective/connecter disconnected • Upper limit sensor defective/connecter disconnected • Related harness broken • PCB defective |
| Remedy: | • Replace or reconnect the pick-up solenoid. • Replace or reconnect the upper limit sensor. • Replace the corresponding harness. • Replace the PCB. |
| Error code: | SC505-12 |
| Description: | LCIT Tray Error (Lift timeout): D710 During Tray initialization, the tray bottom plate was lifted but the upper limit sensor did not detect it after a specified time (27 seconds). |
| Causes: | • Lift motor defective/connecter disconnected • Upper limit sensor defective/connecter disconnected • Related harness broken • PCB defective |
| Remedy: | • Replace or reconnect the lift motor. • Replace or reconnect the upper limit sensor. • Replace the corresponding harness. • Replace the PCB. |
| Error code: | SC505-16 |
| Description: | LCIT Tray Error (front blower fan error): D710 Started LD signal check one second after LCIT front blower fan became on and detected H level (abnormal) for 700 ms consecutively. |
| Causes: | • Front blower fan defective/connecter disconnected • Related harness broken • PCB defective |
| Remedy: | • Replace or reconnect the front blower fan. • Replace the corresponding harness. • Replace the PCB. |
| Error code: | SC505-17 |
| Description: | LCIT Tray Error (rear blower fan error): D710 Started LD signal check one second after LCIT rear blower fan became on and detected H level (abnormal) for 700 ms consecutively. |
| Causes: | • Rear blower fan defective/connecter disconnected • Related harness broken • PCB defective |
| Remedy: | • Replace or reconnect the rear blower fan. • Replace the corresponding harness. • Replace the PCB. |
| Error code: | SC509-01 |
| Description: | Bypass tray lift error The bottom plate started CW but the paper tray upper limit sensor did not become blocked within 3 seconds. If detected for the first or second time: User is instructed to set paper again. If detected for the third time: SC displayed The count of detections is reset when successful operation is detected and at power off/on. |
| Causes: | • Bypass tray upper limit sensor defective/disconnected/harness broken • Bypass tray bottom lift motor defective/disconnected/harness broken • Circuit board (PFB) error • Bypass tray bottom plate/bottom plate drive unit does not move e.g. because physical obstacle (broken piece of the unit, etc.) is blocking operation. |
| Remedy: | • Bypass tray lift motor and bypass tray upper limit sensor check/cleaning/replacement/harness reconnection/harness replacement • Check or replace the circuit board (PFB). • Check and/or replace the bypass tray bottom plate and bypass tray bottom plate lift drive unit. |
| Error code: | SC509-02 |
| Description: | Multi bypass tray lift error 2 (timeout error) |
| Causes: | The bottom plate upper limit sensor did not go ON within 10 sec. after the LCT initialized and the bottom plate was lifted. |
| Remedy: | • Lift motor harness loose, broken, defective • Lift motor defective • Upper limit sensor harness loose, broken, defecive • Upper limit sensor defective • Bypass main motor harness loose, broken, defective • Main control board defective |
| Error code: | SC509-03 |
| Description: | Bypass tray lower limit error The bottom plate started CCW but the bypass tray lower limit sensor did not become blocked within 3 seconds. If detected for the first or second time: User is instructed to set paper again. If detected for the third time: SC displayed The count of detections is reset when successful operation is detected and at power off/on. |
| Causes: | • Bypass tray lower limit sensor defective/disconnected/harness broken • Bypass tray lift motor defective/disconnected/harness broken • Circuit board (PFB) error • Bypass tray bottom plate/bypass tray bottom plate drive unit does not move e.g. because physical obstacle (broken piece of the unit, etc.) is blocking operation. |
| Remedy: | • Bypass tray lift motor and bypass tray lower limit sensor check/cleaning/replacement/harness reconnection/harness replacement • Check or replace the circuit board (PFB). • Check and/or replace the bypass tray bottom plate and bottom plate lift drive unit. |
| Error code: | SC509-04 |
| Description: | Bypass tray Paper Set Error Both the upper limit sensor and the lower limit sensor were on when the machine attempted to adjust the bottom plate position before starting paper feed (at Job-In). If detected for the first to fourth time: User is instructed to set paper again. If detected for the fifth time: SC displayed (only the corresponding tray) The count of detections is reset when successful operation is detected and at power off/on. |
| Causes: | • Bypass tray upper limit sensor defective/disconnected/harness broken • Circuit board (PFB) error • Paper overloaded |
| Remedy: | • Bypass tray upper limit sensor and lower limit sensor check/ cleaning/replacement/harness reconnection/harness replacement • Check or replace the circuit board (PFB). • Check the paper capacity. |
| Error code: | SC511-01 |
| Description: | Paper Type Sensor Error During initial calibration of the paper type sensor, the number of times the sensor failed to output an appropriate value reached 3. The counter is reset at the start of initial calibration. |
| Causes: | • Paper type sensor harness broken/connecter disconnected • Paper type sensor dirty with paper dust, etc. • Foreign object on the section of the roller which is used for paper thickness detection. |
| Remedy: | • Check the harness and connector of the paper type sensor. • Clean or replace the paper type sensor. • Clean or replace the section of the roller which is used for paper thickness detection. |
| Error code: | SC511-02 |
| Description: | Bypass Tray Paper Type Sensor Error During initial calibration of the bypass tray paper type sensor, the number of times the sensor failed to output an appropriate value reached 3. The counter is reset at the start of initial calibration. |
| Causes: | • Paper type sensor harness broken/connecter disconnected • Paper type sensor dirty with paper dust, etc. • Foreign object on the section of the roller which is used for paper thickness detection. |
| Remedy: | • Check the harness and connector of the paper type sensor. • Clean or replace the paper type sensor. • Clean or replace the section of the roller which is used for paper thickness detection. |
| Error code: | SC514-00 |
| Description: | Inverter Junction Gate Motor Error Inverter junction gate home position sensor did not turn on or off within 150 msec from the start of home position detection operation (motor drive start). Details: If detected for the first or second time: • During paper transport, this is not handled as a jam/SC; paper is fed normally and the error counter increases. • Otherwise (during initialization), a jam alert is displayed to instruct the user to remove jammed paper, and the error counter increases. If detected for the third time: • Displays the SC No. on the operation panel. |
| Causes: | • Inverter junction gate motor defective/connector disconnected/harness broken • Inverter junction gate home position sensor defective/connector disconnected/harness broken • Circuit board (PFB, DUB) defective • Junction gate/junction gate drive unit does not move e.g. because physical obstacle (piece of paper, etc.) is blocking operation. |
| Remedy: | • Inverter junction gate motor and inverter junction gate home position sensor check/cleaning/replacement/harness reconnection/harness replacement • Check or replace the circuit board (PFB, DUB). • Check and/or replace the inverter junction gate and inverter junction gate drive unit. |
| Error code: | SC515-01 |
| Description: | Duplex Transport Shift Motor 1 Error When an error occurs during duplex transport shift motor 1 home position detection, the machine handles it as a jam (JAM097) and stops operation, and displays the SC No. on the control panel on the third consecutive occurrence. |
| Causes: | • Duplex transport shift motor 1 connector disconnected or defective • Motor driver defective • Duplex transport home position sensor 1 connector disconnected or defective • Duplex transport shift motor 1 does not move because of overload which may be due to foreign objects, etc. • Duplex transport home position sensor 1 deformed, damaged or connected incorrectly |
| Remedy: | 1. Turn the machine OFF\ON to see the SC. After turning the machine OFF\ON, feed 10 sheets of the duplex paper three times. Check whether SC515-01 occurs (JAM097 occurs up to two times). 2. Check the driven parts. • Rotate the duplex transport shift motor 1 by hand and check the load. • If the load is too high due to foreign objects or jams, remove the foreign object or replace the part. 3. Check and reconnect the connector and harness. • Duplex transport shift motor 1 connector • DUB board CN296 and CN303 • Duplex transport home position sensor 1 connector 4. Clean the duplex transport home position sensor. 5. Execute Input check and Output check. • Rotate the duplex transport shift motor 1 by hand and check whether the value of SP5-803-164 (Input check roller home detection sensor 1) changes to 0 or 1. If the value does not change, replace the duplex transport home position sensor. • Reinstall the drawer, and execute SP5-806-195 (Output check duplex transport shift motor 1: homing) to check if the duplex transport shift motor 1 moves. • If the duplex transport motor 1 does not move, replace the following motor and harness. Duplex transport shift motor 1 Duplex transport shift motor 1 connector 6. Replace the DUB and PFB. |
| Error code: | SC515-02 |
| Description: | Duplex Transport Shift Motor 2 Error When an error occurs during duplex transport shift motor 2 home position detection, the machine handles it as a jam (JAM097) and stops operation, and displays the SC No. on the control panel on the third consecutive occurrence. |
| Causes: | • Duplex transport shift motor 2 connector disconnected or defective • Motor driver defective • Duplex transport home position sensor 2 connector disconnected or defective • Duplex transport shift motor 2 does not move because of overload which may be due to foreign objects, etc. • Duplex transport home position sensor 2 deformed, damaged or connected incorrectly |
| Remedy: | 1. Turn the machine OFF\ON to see the SC. After turning the machine OFF/ON, feed 10 sheets of the duplex paper three times. Check whether SC515-02 occurs (JAM097 occurs up to two times). 2. Check the driven parts. • Rotate the duplex transport shift motor 2 by hand and check the load. • If the load is too high due to foreign objects or jams, remove the foreign object or replace the part. 3. Check and reconnect the connector and harness. • Duplex transport shift motor 2 connector • DUB board CN296 and CN303 • Duplex transport home position sensor 2 connector 4. Clean the duplex transport home position sensor. 5. Execute Input check and Output check. • Rotate the duplex transport shift motor 2 by hand and check whether the value of SP5-803-165 (Input check roller home detection sensor 2) changes to 0 or 1. If the value does not change, replace the duplex transport home position sensor. • Reinstall the drawer, and execute SP5-806-200 (Output check duplex transport shift motor 2: homing) to check if the duplex transport shift motor 2 moves. • If the duplex transport shift motor 2 does not move, replace the following motor and harness. Duplex transport shift motor 2 Duplex transport shift motor 2 connector 6. Replace the DUB and PFB. |
| Error code: | SC516-01 |
| Description: | Edge Detection Sensor Shift Motor Home Position Error When an error occurs during edge detection sensor shift motor home position detection, the machine handles it as a jam (JAM097) and stops operation, and displays the SC No. on the control panel. |
| Causes: | • Edge detection sensor shift motor connector disconnected or defective • Motor driver defective • Sensor shift home position switch connector disconnected or defective • Edge detection sensor shift motor does not move because of overload which may be due to foreign objects, etc. • Sensor shift home position switch deformed, damaged or connected incorrectly |
| Remedy: | 1. Turn the machine OFF\ON to see the SC. After turning the machine OFF/ON, feed 10 sheets of the duplex paper to see the SC. 2. Check the driven parts. • Open the lower guide plate, and check the load by moving the edge detection sensor bracket. • If the load is too high due to foreign objects or jams, remove the foreign object or replace the part. 3. Check and reconnect the connector and harness. • Edge detection sensor shift motor connector • DUB board CN296 and CN303 • Sensor shift home position switch connector 4. Clean the sensor shift home position switch. 5. Execute Input check and Output check. • Open the guide plate and move the edge detection sensor bracket by hand, and check whether the value of SP5-803-166 (Input check sensor shift home position sensor) changes to 0 or 1. If the value does not change, replace the sensor shift home position switch. • Reinstall the drawer, and execute SP5-806-204 (sensor shift motor: low speed) to check if the edge detection sensor shift motor moves. • If the edge detection sensor shift motor does not move, replace the following motor and harness. Edge detection sensor shift motor Edge detection sensor shift motor connector 6. Replace the DUB and PFB. |
| Error code: | SC516-02 |
| Description: | Sensor Shift Motor Edge Detection Error When an error occurs during sensor shift motor edge detection, the machine handles it as a jam (JAM097) the first two times and displays the SC No. on the control panel the third time. |
| Causes: | • Sensor shift motor connector disconnected or defective • Motor driver defective • Edge detection sensor connector disconnected or defective • Sensor shift motor does not move because of overload which may be due to foreign objects, etc. • Sensor shift home position sensor deformed, damaged or connected incorrectly • Wrong paper size |
| Remedy: | • Load paper again. • Clean the edge detection sensor and check its harness. • Reconnect the connectors of sensor shift motor and edge detection sensor. • Check and, if necessary, replace: sensor shift motor, edge detection sensor, harness, circuit board (PFB, DUB), unit, driven unit. |
| Error code: | SC520 |
| Description: | Fusing/Exit Motor error. The Fusing/Exit Motor LOCK signal is not detected for a duration of one second after the motor START signal is sent. |
| Causes: | • Torque overload • Defective main motor • Disconnected or defective motor harness |
| Remedy: | • Fusing/Exit Motor connecter is not connected correctly. • Fusing/Exit Motor torque is too high or too low. • Fusing/Exit Motor is defective. |
| Error code: | SC521 |
| Description: | Exit Motor Error |
| Causes: | The exit motor failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • Exit motor harness disconnected or defective • Exit motor shaft locked, blocked by obstruction • Exit motor defective |
| Error code: | SC522 |
| Description: | SC522-01 C 1st Paper Feed Motor: Lock SC522-03 C 2nd Paper Feed Motor: Lock SC522-04 C 3rd Paper Feed Motor: Lock The motor error notification register is always monitored at 500 ms intervals. When a register indicates an error five times consecutively, the motor is assumed to be malfunctioning. |
| Causes: | • Motor defective/connecter disconnected • Harness broken/IOB defective • Encoder defective • Unit torque increased. |
| Remedy: | • Replace the motor or connector. • Replace the harness or IOB. • Replace the unit. |
| Error code: | SC523 |
| Description: | SC523-01 C 1st Transport Motor: Lock SC523-02 C 2nd Transport Motor: Lock SC523-03 C 3rd Transport Motor: Lock SC523-04 C 4th Transport Motor: Lock The motor error notification register is always monitored at 500 ms intervals. When a register indicates an error five times consecutively, the motor is assumed to be malfunctioning. |
| Causes: | • Motor defective/connecter disconnected • Harness broken/IOB defective • Encoder defective • Unit torque increased. |
| Remedy: | • Replace the motor or connector. • Replace the harness or IOB. • Replace the unit. |
| Error code: | SC524 |
| Description: | SC524-01 C Relay Motor: Lock SC524-02 C Registration Motor: Lock SC524-03 C Bypass Tray Feed Motor: Lock. The motor error notification register is always monitored at 500 ms intervals. When a register indicates an error five times consecutively, the motor is assumed to be malfunctioning. |
| Causes: | • Motor defective/connecter disconnected • Harness broken/IOB defective • Encoder defective • Unit torque increased. |
| Remedy: | • Replace the motor or connector. • Replace the harness or IOB. • Replace the unit. |
| Error code: | SC525-01 |
| Description: | Tray 2 paper feed motor error When the machine has an optional tray, the lock signal from the paper feed motor in the tray 2 is received. |
| Causes: | • Paper feed motor in the tray defective • Connector broken or disconnected • Board failure • Mechanical, excessive load against tray driving |
| Remedy: | • Replace the paper feed motor of the tray. • Replace the harness. • Replace the board. • Replace the tray |
| Error code: | SC525-02 |
| Description: | Tray 2 paper feed motor error When the machine has two optional trays, the lock signal from the paper feed motor in the tray 2 is received. |
| Causes: | • Paper feed motor in the tray defective • Connector broken or disconnected • Board failure • Mechanical, excessive load against tray driving |
| Remedy: | • Replace the paper feed motor of the tray. • Replace the harness. • Replace the board. • Replace the tray. |
| Error code: | SC526-01 |
| Description: | Tray 3 paper feed motor error When the machine has two optional trays, the lock signal from the paper feed motor in the tray 3 is received. |
| Causes: | • Paper feed motor in the tray defective • Connector broken or disconnected • Board failure • Mechanical, excessive load against tray driving |
| Remedy: | • Replace the paper feed motor of the tray. • Replace the harness. • Replace the board. • Replace the tray. |
| Error code: | SC526-02 |
| Description: | Tray 3 paper feed motor error When the machine has three optional trays, the lock signal from the paper feed motor in the tray 3 is received. |
| Causes: | • Paper feed motor in the tray defective • Connector broken or disconnected • Board failure • Mechanical, excessive load against tray driving |
| Remedy: | • Replace the paper feed motor of the tray. • Replace the harness. • Replace the board. • Replace the tray. |
| Error code: | SC527 |
| Description: | SC527-01 D Cooling Fan Alarm 1 SC527-02 D Cooling Fan Alarm 2 SC527-03 D Cooling Fan Alarm 3 SC527-04 D Cooling Fan Alarm SC527-05 D Exhaust Fan Alarm 1 SC527-06 D Exhaust Fan Alarm 2 SC527-07 D Exhaust Fan Alarm 3 SC527-08 D Exhaust Fan Alarm 4. When a motor is on, the lock sensor is checked every 100 milliseconds. If lock signal is missing 51 times consecutively, the machine determines that the motor is not running correctly. |
| Causes: | • Motor defective • Connecter disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | SC530 |
| Description: | Fan error 1: fusing cooling fan motor. The BICU does not receive the lock signal 5 seconds after the fusing unit fan switches ON. |
| Causes: | • Disconnected or defective motor harness. • Defective LSU fan motor |
| Remedy: | • Fusing cooling fan disconnected, defective • BICU defective |
| Error code: | SC531 |
| Description: | Fan error 2: fusing cooling fan motor. The lock signal remained HIGH for 5 sec. while the fan at the front of the fusing unit near the heat dissipation fins was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective LSU fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC532 |
| Description: | Fan error 3: PCB box fan. The lock signal remained HIGH for 5 sec. while the fan that cools the printed circuit boards was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective air intake fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC533 |
| Description: | Fan error 4: fusing exhaust fan. The lock signal remained HIGH for 5 sec. while the fan that draws air out of the fusing unit was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective PSU fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC534 |
| Description: | Fan error 5: duplex exhaust fan. The lock signal remained HIGH for 5 sec. while the fan that draws air out of the duplex unit was operating. |
| Causes: | • Fan harness disconnected or damaged • Fan blocked by an obstruction • Fan damaged |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC535-02 |
| Description: | SC535- 02 D Drive Exhaust Fan Lock When a fan is on, the lock sensor is checked. If lock signal is missing consecutively, the machine determines that the motor is not running correctly. |
| Causes: | • Fan defective • Connecter disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the fan. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | SC536-01 |
| Description: | SC536- 01 D Fusing Heat Pipe Cooling Pipe Fan Lock When a fan is on, the lock sensor is checked. If lock signal is missing consecutively, the machine determines that the motor is not running correctly. |
| Causes: | • Fan defective • Connecter disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the fan. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | SC537-01 |
| Description: | SC537- 01 D Ozone Exhaust Fan Lock When a fan is on, the lock sensor is checked. If lock signal is missing consecutively, the machine determines that the motor is not running correctly. |
| Causes: | • Fan defective • Connecter disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the fan. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | SC538-01 |
| Description: | ID Sensor Cleaning Fan Lock. When a motor is on, the lock sensor is checked every 100 milliseconds. If lock signal is missing 51 times consecutively, the machine determines that the motor is not running correctly. |
| Causes: | • Motor defective • Connecter disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | SC539-01 |
| Description: | Paper Transport Belt Fan/Front Lock. When a motor is on, the lock sensor is checked every 100 milliseconds. If lock signal is missing 51 times consecutively, the machine determines that the motor is not running correctly. |
| Causes: | • Motor defective • Connecter disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | SC539-02 |
| Description: | Paper Transport Belt Fan/Rear Lock. When a motor is on, the lock sensor is checked every 100 milliseconds. If lock signal is missing 51 times consecutively, the machine determines that the motor is not running correctly. |
| Causes: | • Motor defective • Connecter disconnected • Harness broken • IOB defective |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | SC540-00 |
| Description: | Fusing Motor: Lock Motor status is observed at 100 ms intervals during motor ON, and the unlock status is detected at least 20 times. |
| Causes: | • Motor defective • Connector disconnected • Harness broken • IOB defective • Unit torque increased |
| Remedy: | • Replace the fusing motor. • Reconnect the connector. • Replace the harness. • Replace the paper transport IOB. |
| Error code: | SC541-00 |
| Description: | Broken fusing (Center) thermopile wire AD value: 0-6 is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more. |
| Causes: | • Broken thermopile wire • Bad connector contact |
| Remedy: | • Clear the SP: fusing SC. • Replace the connector. • Replace the thermopile. |
| Error code: | SC542-02 |
| Description: | Fusing lamp (Center) thermopile not reloaded 1 The heater (Center) thermopile does not reach 50 deg C 2.9 seconds after the start of heat control (during normal startup control). |
| Causes: | • Stained thermopile lens • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clean the thermopile lens. • Replace the thermopile. • Replace the Fusing Unit. • Clear the SP: fusing SC. |
| Error code: | SC542-03 |
| Description: | Fusing lamp (Center) thermopile not reloaded 2 The heater (Center) thermistor does not reach the reload temperature 17 seconds after the start of motor rotation. |
| Causes: | • Stained thermopile lens • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clean the thermopile lens. • Replace the thermopile. • Replace the Fusing Unit. • Clear the SP: fusing SC. |
| Error code: | SC543-00 |
| Description: | Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec. continuously. Detection period 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (center). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-00 |
| Description: | Fusing (Center) thermopile high-temperature detected (hardware) The heating (Center) thermistor temperature becomes 250 or higher. (The hardware high-temperature error Sensor flag is detected at 10 ms intervals.) |
| Causes: | • Damaged, shorted triac (element on the PSU) • Failed engine control board • Failed fusing thermopile • Failed fusing thermistor • Abnormal fusing control software behavior |
| Remedy: | • Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board. • Replace the fusing thermopile. • Replace the Fusing Unit. |
| Error code: | SC547-01 |
| Description: | Zero cross error (relay-contact soldering) Zero-cross signal is detected while the fusing relay is OFF. |
| Causes: | • Fusing relay defective (contact soldering) • Fusing relay drive circuit error |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. |
| Error code: | SC547-02 |
| Description: | Zero cross error (relay contact error) Zero-cross signal is not detected while the fusing relay is ON. |
| Causes: | • Fusing relay damage (contact open) • Fusing relay drive circuit error • PSU fuse (24VS) blowout |
| Remedy: | 1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. 4. Replace the harness between PSU (AC Controller Board) and Paper Transport IOB. |
| Error code: | SC547-03 |
| Description: | Zero cross error (low-frequency error) Mains power supply frequency is determined to be 44 Hz or lower. |
| Causes: | Frequency instability of mains power supply |
| Remedy: | 1. Check that the mains power supply frequency is higher than 44 Hz. If it is equal to or lower than 44 Hz, the mains power supply infrastructure may have defects to be dealt with. 2. Replace the PSU (AC Controller Board). |
| Error code: | SC548-00 |
| Description: | Fusing rotation detection Blocking/non-blocking signal of the heating roller rotation sensor was not received within specified time. |
| Causes: | • The feeler for heating roller rotation detection deformed or broken. • Fusing drive motor defective • Heating roller rotation sensor defective • IOB defective |
| Remedy: | • Check the SC history (SP7-403-xxx). • Check Input (SP: 5-803-024) • Check the coupling. • Replace the feeler for heating roller rotation detection. • Replace the fusing roller rotation sensor. • Replace the IOB. • Replace the fusing unit. |
| Error code: | SC550-01 |
| Description: | Fusing belt smoothing roller drive motor: Lock The IOB detects the fusing belt smoothing drive motor lock error (rotation speed out of specification). Vodka assignment: GPIO28DATA[7] Details: When the fusing belt smoothing drive motor is on, each lock signal is checked every 100 milliseconds. If the High status is detected 20 times consecutively, the machine determines that the motor is not running correctly. The machine issues an SC and stops the motor. |
| Causes: | • Fusing belt smoothing drive motor defective • Connecter disconnected • Harness broken • IOB defective • Unit torque increased. |
| Remedy: | • Replace the fusing belt smoothing drive motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. • Replace the fusing drive motor. • Replace the fusing unit. |
| Error code: | SC551-00 |
| Description: | Broken fusing (End) thermistor wire AD value: 3F9h-3FFh is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more |
| Causes: | • Broken thermistor wire • Bad connector contact |
| Remedy: | • Clear the SP: fusing SC. • Check the connector connection. • Replace the Fusing Unit. |
| Error code: | SC552-02 |
| Description: | Fusing Thermopile (Edge) Does Not Reload When the thermopile (edge) does not reach a predetermined temperature for specified seconds consecutively |
| Causes: | • Thermopile (edge) lens dirt • Thermopile (edge) installed incorrectly • Thermopile modification • Outside input voltage guarantee • After excessive temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the thermopile (edge). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the BCU. |
| Error code: | SC552-03 |
| Description: | Fusing (End) thermistor not reloaded The heating (End) thermistor does not reach 60 deg C 12.5 seconds after the start of motor rotation. |
| Causes: | • Deformed or floating thermistor • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • Clear the SP: fusing SC. • Replace the fusing (End) thermistor. • Replace the Fusing Unit. |
| Error code: | SC553-00 |
| Description: | Thermopile (Edge) High Temperature Detection (software) 240 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (edge). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC554-00 |
| Description: | Fusing (End) thermistor high-temperature detected (hardware) The heating (End) thermistor temperature becomes 250 or higher. (The hardware high-temperature error Sensor flag is detected at 10 ms intervals.) |
| Causes: | • Damaged, shorted triac (element on the PSU) • Failed engine control board • Failed fusing thermopile • Failed fusing thermistor • Abnormal fusing control software behavior |
| Remedy: | • Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board. • Replace the fusing thermopile. • Replace the Fusing Unit. |
| Error code: | SC555-00 |
| Description: | Heater 2: Heater Continuously On (Sensor 4: Thermopile: Pressure Roller) The machine wait 25 seconds after the condition ([A] and [B]) is satisfied. After the 25 seconds is passed, the machine repeat the followings. 1. Wait for 20 seconds (detection time). 2. If the temperature difference between when the machine start waiting detection time and when the detection time is passed is 6 degree or lower, SC is issued. However, If [C] is satisfied, the SC is not issued until the condition ([A] and [B]) is satisfied again. Monitor interval [A]: Standby/Low power mode Monitor start trigger[B]: When the pressure roller fusing lamp is ON and the fusing drive is stop rotating Monitor end trigger [C]: When the pressure roller fusing lamp is OFF and the fusing drive is rotating |
| Causes: | • Thermopile detection error • Pressure roller fusing lamp disconnection • Overheating prevention device worked. |
| Remedy: | • Replace the thermopile (pressure roller). • Replace the pressure roller fusing lamp. • Replace the fusing unit. |
| Error code: | SC557-00 |
| Description: | Zero Cross Frequency Exceeded In the event of an error |
| Causes: | Frequency instability of mains power supply /Noise |
| Error code: | SC559-00 |
| Description: | Fusing Jam Detected for 3 Times Consecutively Fusing jam (does not reach fusing exit sensor) is detected for 3 times consecutively. • Detection conditions Displays the SC559-00 at the time of integrating the counter each time fusing jam occurs, became fusing jam counter value = 3. The counter value is retained without fusing jam also reset by OFF/ON the power supply. • Control ON/OFF And enables ON / OFF is this SC, the default is set to OFF, then ON at the time of customer requirements. SP1-142-001 0: OFF (default), 1: ON (Set at the time of customer requirements) • Counter reset condition occurs fusing jam 1. Normal paper exit has been done during this continuous fusing jam, fusing jam counter is reset. 2. When "1" is changed to "0" SP1-142-001, to reset the (SP9-912-001) fusing jam counter. 3. When after displaying SC559, SC release is made, reset the (SP9912-001) fusing jam counter. |
| Causes: | • Stripper plate not mounted properly • Gear abrasion • Fusing motor failure |
| Remedy: | 1. Inspect or replace the stripper plate. 2. Replace the gears inside the main machine or fusing unit. 3. Replace the fusing motor. 4. Replace the fusing unit. |
| Error code: | SC560-00 |
| Description: | Cleaning web unit contact error Contact/separation control failed 3 times consecutively. Monitored when contact/separation mechanism is operating. |
| Causes: | • Cleaning web contact motor defective/cleaning web contact sensor defective • Feeler deformed or damaged • Contact/separation mechanism defective |
| Remedy: | • Replace the cleaning web contact motor. • Replace the cleaning web contact sensor. • Replace the feeler. • Replace the cleaning web unit. |
| Error code: | SC561-00 |
| Description: | Broken pressure (Center) thermistor wire At least ten times, the temperature is detected to stay at 0 deg C or less for 39 seconds. |
| Causes: | • Broken thermistor wire • Bad connector contact |
| Remedy: | • CLEAR THE SP: FUSING SC. • Check the connector connection. • Replace the Fusing Unit. |
| Error code: | SC562-02 |
| Description: | Pressure Roller Thermistor (Center) Does Not Reload When the pressure roller thermistor (center) does not reach a predetermined temperature for specified seconds consecutively. |
| Causes: | • Thermistor dirt • Thermopile deformed or not installed (or mounted) properly • Outside input voltage guarantee • After excess temperature rise prevention unit operation |
| Remedy: | • Remove the jammed paper in the fusing unit. • Check and replace the pressure roller thermistor (center). • Check the power supply voltage and reconnect the cable to the outlet. • Replace the thermostat. • Replace the thermopile. • Replace the BCU. |
| Error code: | SC562-03 |
| Description: | Pressure (Center) thermistor not reloaded The pressure (Center) thermistor does not reach 60 deg C 39 seconds after the start of motor rotation. |
| Causes: | • Deformed or floating thermistor • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working |
| Remedy: | • CLEAR THE SP: FUSING SC. • Replace the pressure (Center) thermistor. • Replace the Fusing Unit. |
| Error code: | SC563-00 |
| Description: | Pressure Roller Thermistor (Center) High Temperature Detection (software) Above 230 degrees C detected for 1sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the center thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the center thermopile and fusing unit. 5. Clean or replace the thermopile (center). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC564-00 |
| Description: | Pressure Roller Thermistor (Center) High Temperature Detection (hardware) Above 240 degrees C detected |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the center thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the center thermopile and fusing unit. 5. Clean or replace the thermopile (center). 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC569-02 |
| Description: | Pressure Release Error: HP failed 3 times Pressure release/Home position/control failed 3 times consecutively. Monitored when the pressure release mechanism is operating. Pressure Change: SP1-151-001 1:On/0: Off When this SP is set to OFF, SC detection is disabled. |
| Causes: | • Pressure release motor, pressure roller sensor (rear) defective • Feeler deformed or damaged • Pressure release mechanism defective |
| Remedy: | • Replace the pressure release motor. • Replace the pressure roller sensor (rear). • Replace the feeler. • Replace the fusing unit. |
| Error code: | SC569-03 |
| Description: | Pressure Release Error: Overrun When sensor A shows Low and Sensor B shows High. Except when home position is detected. Monitored when the pressure release mechanism is operating. Pressure Change: SP1-151-001 1:On/0: Off When this SP is set to OFF, SC detection is disabled. |
| Causes: | • Pressure release motor, pressure roller sensor defective • Feeler deformed or damaged • Pressure release mechanism defective |
| Remedy: | • Replace the pressure release motor. • Replace the pressure roller sensor. • Replace the feeler. • Replace the fusing unit |
| Error code: | SC569-04 |
| Description: | Pressure Release Error: Failed to pressure When "Sensor A: Low" is not detected within 1000 msec from the start of pressure application. Monitored when the pressure release mechanism is operating. Pressure Change: SP1-151-001 1:On/0: Off When this SP is set to OFF, SC detection is disabled. |
| Causes: | • Pressure release motor, pressure roller sensor defective • Feeler deformed or damaged • Pressure release mechanism defective |
| Remedy: | • Replace the pressure release motor. • Replace the pressure roller sensor. • Replace the feeler. • Replace the fusing unit. |
| Error code: | SC570-00 |
| Description: | Fusing Belt Smoothing Roller Contact Error Contact/separation/control failed 3 times consecutively. Monitored when the contact/separation mechanism is operating. |
| Causes: | • Fusing belt smoothing roller contact motor defective, fusing belt smoothing roller sensor defective • Feeler deformed or damaged • Contact/separation mechanism defective |
| Remedy: | • Replace the fusing belt smoothing roller contact motor. • Replace the fusing belt smoothing roller sensor. • Replace the feeler. • Replace the fusing unit. |
| Error code: | SC576-00 |
| Description: | Thermistor disconnect error: Hot roller NC sensor |
| Causes: | Temperature detected below 0°C for 15 sec. (temperature sampled every 100 ms). |
| Remedy: | • Thermistor disconnected • Thermistor connector damaged |
| Error code: | SC577-00 |
| Description: | Software high temperature error: Hot roller NC sensor |
| Causes: | Temperature detected above 250°C for 10 sec. (temperature sampled every 100 ms). |
| Remedy: | • TRIAC short • IOB defect • Fusing temperature control malfunction |
| Error code: | SC579-00 |
| Description: | Sensor 7: Fusing Roller Core Disconnection 0 degrees or lower was detected for 1000 seconds consecutively. Number of times: 10 or more Monitored at: All times, though SC is not issued when temperature is not controlled (when in off mode/sleep mode, when a door, excluding the toner supply door, is open, or when the heater relay is off). Monitored only when SP1-107-024 is set to ON. SP1-107-024: 0: OFF (default) 1: ON |
| Causes: | • Thermistor (hot roller shaft) disconnection • Connecter contact failure |
| Remedy: | • Replace the thermistor (hot roller shaft). • Reconnect the connector. • Replace the connector. • Replace the fusing unit. |
| Error code: | SC580-03 |
| Description: | Sensor 7: Fusing Roller Core: Reload Failure: Timeout 2 Failed to reach reload temperature after 2700 seconds from the start of heater control. Monitored at: Startup (Power-on, when a cover is closed, when pressure roller fusing lamp is under control) |
| Causes: | • IH malfunctioning • Overheating prevention device worked. |
| Remedy: | • Replace the thermopile. • Use with supported input voltage • Replace the IH coil unit/IH inverter. • Replace the fusing unit. |
| Error code: | SC581-00 |
| Description: | Temperature Sensor Disconnected Error • The average of the output from the temperature sensor is 1019 or more for 160 ms. • The average of the output from the temperature sensor is 930 or more for 5 seconds. |
| Causes: | • Temperature sensor defective • IOB defective |
| Remedy: | • Temperature sensor defective 1. Reconnect the following connector. • Temperature Sensor – IOB connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the temperature sensor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC582-01 |
| Description: | IGBT Overvoltage Error Error notification from the IH inverter with a command (command: 0x64, response value: bit 0) |
| Causes: | • Input voltage abnormal • IH inverter malfunctioning • IOB defective • Fusing unit defective |
| Remedy: | • Check the SC history. • Check the connection of the connector and harness. • Check the fan. • Replace the IH inverter. • Replace the fusing unit. |
| Error code: | SC582-02 |
| Description: | IH Input Voltage Error • Error notification from the IH inverter with a command (command: 0x64, response value: bit 1) |
| Causes: | • Input voltage abnormal • Harness broken • IH inverter defective • IOB defective |
| Remedy: | • Check the SC history. • Check what the power voltage value was when the SC occurred. • Check the power voltage supply to the machine. • Replace the IH inverter. • Replace the IOB. |
| Error code: | SC587-00 |
| Description: | Y Development Temperature Detection Error Machine Temperature Thermistor Output Error: 0.35V or lower (100 degrees centigrade or higher) or 3.07V or higher (-30 degrees centigrade or lower). Details: In case of a Machine Temperature Thermistor Output Error: 0.35V or lower (100 degrees centigrade or higher) or 3.07V or higher (-30 degrees centigrade or lower), the machine determines the thermistor is malfunctioning and assumes that the temperature is 100 degrees centigrade. If the machine temperature thermistor is determined as malfunctioning 3 times consecutively (3 outputs, each of which is an average of 6 readings), the machine issues the SC and no longer use the thermistor, using the assumed temperature "100 degrees centigrade" instead. However, the machine temperature thermistor is used again after power off/on. |
| Causes: | • Connecter disconnected or harness broken • Machine temperature thermistor defective |
| Remedy: | • Connecter disconnected or harness broken: Revert connection. • Machine temperature thermistor defective: Replace the thermistor. |
| Error code: | SC595-00 |
| Description: | TDCU Hardware Error Command notification from the TDCU. |
| Causes: | • STM defective, brush motor defective, harness disconnected |
| Remedy: | • Replace the TDCU, harness, and motor. |
| Error code: | SC620-01, SC620-02 |
| Description: | SC620- 01 D ADF Communication Error SC620- 02 D ADF Communication Error Communication error between the main machine and ADF connected with ASAP. SC620-01: A BREAK was detected after a successful connection. SC620-02: Communication timeout after a successful connection. Details: • SC is issued when an error is detected after ADF connection was recognized at power-on. • There will be no response either, if the ADF was not connected at power-on. In this case, however, SC is not issued and functions that do not use the ADF (copying from the exposure glass) are available. • SC620-02: SC is issued when a non-compliant ADF is connected (ADF model code is different from the specification). |
| Causes: | • ADF connection fault • ADF defective • BICU defective • Electrical noise on the line • SC620-02: Connection of a non-compliant ADF (ADF model code is different from the specification.) |
| Remedy: | • Check ADF cable connection. • Replace the ADF. • Replace the BICU. • SC620-02: Replace the ADF to the correct model. |
| Error code: | SC621-00 |
| Description: | Finisher/mail box communication error Detected an error when connecting the communication line. Received a communication error notification from the URAT. |
| Causes: | • Finisher control board defective. • BICU or IOB defective • Connection fault between finisher and main machine. |
| Remedy: | • Reconnect the Finisher/mail box interface cable. • Replace the BICU or replace the finisher/mail box • Turn the main power off/on. |
| Error code: | SC622-00 |
| Description: | Paper bank communication error. Communication error between main machine and paper bank/LCIT. |
| Causes: | • Paper bank control board defective. • BICU or IOB defective • Paper bank-main machine connection fault. |
| Remedy: | • Reconnect the paper bank connection cable. /Replace the BICU./Replace the paper bank. • Turn the main power off/on. |
| Error code: | SC625-00 |
| Description: | TDCU communication error. SAP communication protocol error • A BREAK signal was detected at power-on. • Non-response (100 ms) was detected 3 times consecutively during normal operation. • NAK was received 3 times before ACK was received during normal operation. • A BREAK signal was detected during normal operation. |
| Causes: | • IOB defective |
| Remedy: | • Replace the IOB. |
| Error code: | SC626-01 ... SC626-03 |
| Description: | SC626-01 D DUB communication error at power-on SC626-02 D DUB communication error during normal operation SC626-03 D DUB BREAK detection during normal operation. ASAP communication protocol error • A BREAK signal was detected at power-on. • Non-response (100 ms) was detected 3 times consecutively during normal operation. • NAK was received 3 times before ACK was received during normal operation. • A BREAK signal was detected during normal operation. |
| Causes: | • DUB defective • PFB defective • Harness between DUB and PFB broken • Connecter between DUB and PFB disconnected • Unintended electrical noise |
| Remedy: | • Replace the DUB. • Replace the PFB. • Replace the harness between DUB and PFB. • Replace the connector between DUB and PFB. |
| Error code: | SC626-04 ... SC626-06 |
| Description: | SC626-04 D TSB communication error at power-on SC626-05 D TSB communication error during normal operation SC626-06 D TSB BREAK detection during normal operation. ASAP communication protocol error • A BREAK signal was detected at power-on. • Non-response (100 ms) was detected 3 times consecutively during normal operation. • NAK was received 3 times before ACK was received during normal operation. • A BREAK signal was detected during normal operation. |
| Causes: | • TSB defective • IOB defective • Harness between TSB and IOB broken • Connecter between TSB and IOB disconnected • Unintended electrical noise |
| Remedy: | • Replace the TSB. • Replace the IOB. • Replace the harness between TSB and IOB. • Replace the connector between TSB and IOB. |
| Error code: | SC632-00 |
| Description: | Counter device error 1 After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Turn the main power off/on. • Check the serial communication line. |
| Error code: | SC633-00 |
| Description: | Counter device error 2 After communication was established, the controller received the brake signal from the accounting device. |
| Causes: | Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. |
| Remedy: | • Turn the main power off/on. • Check the serial communication line. |
| Error code: | SC634-00 |
| Description: | Counter device error 3 A backup RAM error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | SC635-00 |
| Description: | Counter device error 4 A backup battery error was returned by the counter device. |
| Causes: | Counter device control board or the backup battery of counter device defective |
| Remedy: | • Replace the counter device control board. • Replace the backup battery. |
| Error code: | SC636-01 |
| Description: | IC Card Error (Expanded authentication module error) Issued when expanded authentication management is set to "ON" but either of the following occur. • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. • There is no DESS module in the machine. |
| Causes: | • There is no DESS module in the machine (models on which the function is optional). • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. |
| Remedy: | • Set a working SD card/expanded authentication module file. • Install the DESS module. • In the SSP mode set SP5-401-160 to "0". • In the SSP mode, set SP5-401-161 to "0". • Replace the NVRAM. |
| Error code: | SC636-02 |
| Description: | IC Card Error (Version error) The version of the expanded authentication module is not correct. |
| Causes: | Incorrect module version |
| Remedy: | Install the correct file of the expanded authentication module. |
| Error code: | SC636-11 |
| Description: | IC Card Error (OSM user code file error) • The correct "usercode" file could not be found in the root folder of the SD card. • The "usercode" file on the SD card could not be read. |
| Causes: | • The "usercode" file does not exist on the SD card. • The "usercode" file on the SD card is an invalid file. • Data in the "usercode" file on the SD card is invalid. • "usercode" file was not moved when moving the application to another SD card |
| Remedy: | Use the user code configuration tool for OSM users (Idissuer.exe) to create the "usercode" and store it in the root folder of the SD card containing the IC card module (eccm.mod). |
| Error code: | SC637-01 |
| Description: | Tracking Information Notification Error (Tracking application error) Tracking information was lost. |
| Causes: | • Tracking SDK application error • Internal notification error |
| Remedy: | Turn the main power off/on. |
| Error code: | SC637-02 |
| Description: | Tracking Information Notification Error (Management server error) Tracking information was lost. |
| Causes: | Communication with tracking management server failed. • Network error • tracking management server error • Tracking SDK application error |
| Remedy: | Turn the main power off/on. |
| Error code: | SC650-01 |
| Description: | Remote Service Modem Communication Error (Dialup authentication failure) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Dialup authentication failure |
| Remedy: | Check the following SPs. • SP5-816-156 • SP5-816-157 |
| Error code: | SC650-04 |
| Description: | Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Dialup failing because of incorrect modem configuration |
| Remedy: | Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug. |
| Error code: | SC650-05 |
| Description: | Remote Service Modem Communication Error (insufficient current or connection error) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | Insufficient current or connection error |
| Remedy: | The line is not supported and nothing can be done. |
| Error code: | SC650-13 |
| Description: | Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation)) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | RC Gate Type M was installed but modem is not present (detected during operation) |
| Remedy: | • If a modem board is not installed, install it. • Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171) are correct. • If the problem is not solved, replace the modem. |
| Error code: | SC650-14 |
| Description: | Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). |
| Causes: | RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly |
| Remedy: | • If a modem board is attached, remove it. • Check if wired/wireless LAN works. |
| Error code: | SC651-01 |
| Description: | Illegal Remote Service Dial-up (Chat program parameter error) An unexpected error occurred when RC Gate Type M dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | SC651-02 |
| Description: | Illegal Remote Service Dial-up (Chat program execution error) An unexpected error occurred when RC Gate dialed up the NRS Center. |
| Causes: | Software bug |
| Remedy: | Logging only. |
| Error code: | SC652-00 |
| Description: | Remote service ID2 mismatching There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM. |
| Causes: | • Used controller board installed • Used NVRAM installed (such action is not allowed.) |
| Remedy: | • If this occurs during RC Gate installation: Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. • If this occurs after RC Gate installation: Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. |
| Error code: | SC653-00 |
| Description: | Incorrect remote service ID2 |
| Causes: | ID2 stored in the NVRAM has either of the following problems. • Number of characters is not 17. • Includes a character that cannot be printed. • All spaces • NULL |
| Remedy: | Replace the NVRAM. Clear the RC Gate install status, write the common certificate, and then begin installation again |
| Error code: | SC664-01 ... SC664-03 |
| Description: | VODKA SRAM program expansion error. VODKA1 SC664-01: VODKA SRAM access permission error (Write permission denied) SC664-02: VODKA SRAM write error (write result abnormal) SC664-03: VODKA program startup error |
| Causes: | • Electric noises and hardware defect |
| Remedy: | • IOB replacement, harness check |
| Error code: | SC664-11 ... SC664-13 |
| Description: | VODKA SRAM program expansion error. VODKA2 SC664-11: VODKA SRAM access permission error (Write permission denied) SC664-12: VODKA SRAM write error (write result abnormal) SC664-13: VODKA program startup error |
| Causes: | • Electric noises and hardware defect |
| Remedy: | • IOB replacement, harness check |
| Error code: | SC664-21 ... SC664-23 |
| Description: | VODKA SRAM program expansion error. VODKA3 SC664-21: VODKA SRAM access permission error (Write permission denied) SC664-22: VODKA SRAM write error (write result abnormal) SC664-23: VODKA program startup error |
| Causes: | • Electric noises and hardware defect |
| Remedy: | • IOB replacement, harness check |
| Error code: | SC664-31 ... SC664-33 |
| Description: | VODKA SRAM program expansion error. VODKA4 SC664-31: VODKA SRAM access permission error (Write permission denied) SC664-32: VODKA SRAM write error (write result abnormal) SC664-33: VODKA program startup error |
| Causes: | • Electric noises and hardware defect |
| Remedy: | • IOB replacement, harness check |
| Error code: | SC664-41 ... SC664-43 |
| Description: | VODKA SRAM program expansion error. VODKA5 SC664-41: VODKA SRAM access permission error (Write permission denied) SC664-42: VODKA SRAM write error (write result abnormal) SC664-33: VODKA program startup error |
| Causes: | • Electric noises and hardware defect |
| Remedy: | • IOB replacement, harness check |
| Error code: | SC665-01 |
| Description: | Connection Error (BCU - IPU) The machine detects the communication error between BCU and IPU (No FFC connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • IPU |
| Remedy: | 1. Reconnect the FFC between BCU and IPU. 2. Replace the FFC between BCU and IPU. 3. Replace the BCU. 4. Replace the IPU. |
| Error code: | SC665-02 |
| Description: | Connection Error (BCU – Imaging IOB) The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Reconnect the FFC between BCU and Imaging IOB. 2. Replace the FFC between BCU and Imaging IOB. 3. Replace the BCU. 4. Replace the Imaging IOB. |
| Error code: | SC665-03 |
| Description: | Connection Error (Paper Transport IOB – Imaging IOB) The machine detects the communication error between Imaging IOB and Paper Transport IOB (No connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • Paper Transport IOB. • Imaging IOB. |
| Remedy: | 1. Reconnect the FFC between Paper Transport IOB and Imaging IOB. 2. Replace the FFC between Paper Transport IOB and Imaging IOB. 3. Replace the Imaging IOB. 4. Replace the Paper Transport IOB. |
| Error code: | SC665-04 |
| Description: | IOB does not start up The IOB does not start up when starting up, or recovery from energy saver mode. |
| Causes: | • Connector disconnected • Harness disconnected • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.) • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 3. Replace the following FFC: • BCU - Imaging IOB • Imaging IOB - Paper Transport IOB 4. Replace the BCU. 5. Replace the Imaging IOB. 6. Replace the Paper Transport IOB. |
| Error code: | SC669 |
| Description: | EEPROM Communication Error The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error. (*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1) |
| Causes: | • Electrical noise • EEPROM not connected fully • EEPROM not installed • EEPROM damaged • BCU damaged |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the EEPROM. 3. Replace the EEPROM. 4. Replace the BCU. |
| Error code: | SC670-00 |
| Description: | Engine start up error Case 1 • /ENGRDY signal was not asserted when the machine was turned on or returned from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • EC response was not received within specified time from power on. • PC response was not received within specified time from power on. • SC response was not received within specified time from power on. • Writing to Rapi driver failed (the other party not found through PCI). Case 2 • Unexpected down status was detected after /ENGRDY assertion. |
| Causes: | Case 1 • Engine board does not start up. Case 2 • Engine board reset unexpectedly. |
| Remedy: | Check the connection between the engine board and the controller board. • If it is always reproduced, replace the engine board. If the problem persists, consider replacing the controller board or other boards between them. • If reproducibility is low, multiple causes are to be considered, such as software, engine board, controller board, and PSU. |
| Error code: | SC672-10 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-11 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-12 |
| Description: | Controller start up error Communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-13 |
| Description: | Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672- 10, SC672-11, and SC672-12. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-99 |
| Description: | Controller start up error The operation panel software ended abnormally. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC681 |
| Description: | Toner bottle: ID Chip Communication error When error notification was received during communication with the tag and operation is not resumed after N*1 retries. *1 See the detailed table below. |
| Causes: | • Corrupted ID data • Disconnected ID chip • No ID chip • Noise |
| Remedy: | Turn the main power off, and then do the following. 1. Clean ID chip connections inside the toner bottle, and check if any of the ID Chip Contact Board connector pins have snapped. If there are any snapped pins, do step 5. 2. Replace the toner bottle. 3. Reconnect the connectors between Imaging IOB and ID chip contact board. 4. Reconnect the FFC between Imaging IOB and BCU. 5. Replace the ID chip contact board. 6. Reconnect the harness between Imaging IOB and ID chip contact board. 7. Replace the FFC between Imaging IOB and BCU. 8. Replace the Imaging IOB. 9. Replace the BCU. |
| Error code: | SC682 |
| Description: | TD sensor communication error TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error. |
| Causes: | • Corrupted ID data • Disconnected ID chip • No ID chip • Noise |
| Remedy: | Turn the main power off, and then do the following. 1. Reconnect the connectors between Imaging IOB and TD sensor. 2. Reconnect the FFC between Imaging IOB and BCU. 3. Replace the PCDU. 4. Reconnect the harness between Imaging IOB and TD sensor. 5. Replace the FFC between Imaging IOB and BCU. 6. Replace the Imaging IOB. 7. Replace the BCU. • If the last digit of the SC’s branch number (-**) is: 1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y |
| Error code: | SC684 |
| Description: | Fusing Unit ID Chip Error |
| Causes: | The machine made three unsuccessful attempts to communicate with the fusing unit ID chip. |
| Remedy: | • ID chip missing • ID chip data corrupted • ID chip disconnected or broken • Electrical noise |
| Error code: | SC685-00 |
| Description: | DC Power Supply Voltage Error Uses the power supply status signal monitored by the VODKA on the IOB. Tracks for 1 second from the time the converter SW trigger turns ON (SWTRG1=0 to 1). Target: 24VS1-N |
| Causes: | • PSU malfunctioning • IOB malfunctioning • Connecter disconnected • Harness broken or ground fault • Load fault |
| Remedy: | • Replace the PSU. • Replace the IOB. • Set the connector again. • Replace the harness. • Replace the part where ground fault occurred. • Turn the main power off/on. |
| Error code: | SC687-00 |
| Description: | PER Not Received Error Unable to receive the PER command from the controller. |
| Causes: | Communication error |
| Remedy: | Replace the BCU. |
| Error code: | SC689-00 |
| Description: | IH Inverter Communication Error IH inverter not responding to request IH inverter communication error (ASAP IV compliant) IH inverter response information unavailable |
| Causes: | • Harness broken • IH inverter defective • IOB defective |
| Remedy: | • Remove the cause of the SC and then turn off/on the power or main power. • Replace the harness/IH inverter/IOB as required. |
| Error code: | SC700-01 |
| Description: | ADF bottom plate lift motor error (SPDF) The bottom plate HP sensor does not detect the home position of the bottom plate after the ADF bottom plate lift motor switches on and lowers the bottom plate. Or, the bottom plate HP sensor does not detect the position of the plate after the ADF bottom plate lift motor switches on and raises the bottom plate. Details: The ADF notifies the main machine of the error. The first two occurrences are displayed as jams. |
| Causes: | • Bottom plate position sensor output error • Bottom plate HP sensor output error • ADF bottom plate lift motor error (does not rotate) • ADF control board defective |
| Remedy: | • Check the connections of the sensor harnesses and motor harnesses. • Replace the sensor harnesses and motor harnesses. • Replace the sensor or motor. • Replace the ADF control board. |
| Error code: | SC700-02 |
| Description: | Original pick up error (SPDF) The ADF pick-up roller lift motor is turned on but the pick-up roller HP sensor is not detecting it. Details: The SC is detected when the output of the pick-up roller HP sensor was not changed during the ADF pick-up roller lift motor driving. The first two occurrences are displayed as jams. |
| Causes: | • Pick-up roller HP sensor output error • ADF pick-up roller lift motor error (does not rotate) • ADF control board defective |
| Remedy: | • Check the connections of the sensor harnesses and motor harnesses. • Replace the sensor harnesses and motor harnesses. • Replace the sensor or motor. • Replace the ADF control board. |
| Error code: | SC700-04 |
| Description: | ADF feed motor error (SPDF) Error signal detected while the ADF feed motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF feed motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF feed motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF feed motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC700-05 |
| Description: | ADF entrance motor error (SPDF) Error signal detected while the ADF entrance motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF entrance motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF entrance motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF entrance motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC700-06 |
| Description: | ADF transport motor error (SPDF) Error signal detected while the ADF transport motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF entrance motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF entrance motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF entrance motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC700-07 |
| Description: | ADF Scanning motor error (SPDF) Error signal detected while the ADF scanning motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF scanning motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF scanning motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF scanning motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC700-09 |
| Description: | ADF Exit motor error (SPDF) Error signal detected while the ADF exit motor is driven. Details: When encoder channel A (B) error or overload error is detected among the ADF exit motor error notification registers. The first two occurrences, however, are displayed as jams. |
| Causes: | • ADF exit motor defective • Connecter disconnected • Harness broken • Overload |
| Remedy: | • Check the harness connection. • Replace the encoder harness. • Replace the ADF exit motor. • Replace the control board. • Remove torn paper from the paper path, remove foreign objects from the drive area, and check for motor/motor bracket deformation. |
| Error code: | SC701-02 |
| Description: | ADF: pick-up roller motor drive board error |
| Causes: | This SC code may be appear with an original jam alert. There was a problem with the board that controls the pick-up roller motor. |
| Remedy: | • Motor harness loose, broken, defective • ADF control board harness loose, broken, defective • Motor defective • ADF control board defective |
| Error code: | SC702-04 |
| Description: | Protection device break error 4 (SPDF) The protection device of PSU2 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF pick-up roller lift motor, transmission stamp, or ADF bottom plate lift motor. Then the protection device of PSU2 broke the circuit. |
| Causes: | • Motors controlled by PSU2 are defective. • Harnesses connected to PSU2 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC702-05 |
| Description: | Protection device break error 5 (SPDF) The protection device of PSU1 broke the circuit with the 24V power supply on. Details: A motor defect or a short circuit occurred in either the ADF feed motor, ADF entrance motor, ADF transport motor, ADF scanning motor, or ADF exit motor. Then the protection device of PSU1 broke the circuit. |
| Causes: | • Motors controlled by PSU1 are defective. • Harnesses connected to PSU1 are broken. |
| Remedy: | • Replace the broken parts. • Replace the board. |
| Error code: | SC719-07 |
| Description: | Downstream device communication error (Buffer Pass Unit) • Communication with the downstream device has established, but the device is not responding to the command sent out, even after being sent three times. • The port level of the downstream device does not become H level (break cancel) within specified time. |
| Causes: | • Interface cable (downstream device side) connector disconnected or broken • Board defective (Buffer pass unit or downstream device) |
| Remedy: | • Replace the interface cable between buffer pass unit and downstream device or reconnect the connectors. • Replace the board (of the buffer pass unit or downstream device). |
| Error code: | SC719-08 |
| Description: | Buffer pass unit_CTB_+24V_Power supply error Detected +24V power OFF of the buffer pass unit PCB: CTB. |
| Causes: | • Buffer pass unit PSU defect • Connecter disconnected • Harness ground fault/broken • 24V load (motor/fan) layer short • PCB defective • Fuse tripped (PSU, PCB) |
| Remedy: | • Replace the buffer pass unit PSU. • Reconnect the connector. • Replace the harness. • Replace the motor/fan. • Replace the PCB. |
| Error code: | SC719-09 |
| Description: | Buffer pass unit_CTB_+24VINT_Power supply error Detected +24VINT power OFF of the buffer pass unit PCB: CTB. |
| Causes: | • Buffer pass unit PSU defect • Connecter disconnected • Harness ground fault/broken • 24V load (motor/fan) layer short • PCB defective • Fuse tripped (PSU, PCB) • PCB relay defect |
| Remedy: | • Replace the buffer pass unit PSU. • Reconnect the connector. • Replace the harness. • Replace the motor/fan. • Replace the PCB. |
| Error code: | SC720-01 |
| Description: | Finisher: Communication error with downstream peripheral |
| Causes: | • Three attempts to communicate with the downstream unit failed because there was no response to the recognition command sent to the unit. • After the recognition command was sent to the upstream unit, the TX port level did not go HIGH within the prescribed time. |
| Remedy: | • I/F cable of the downstream unit loose, broken, defective • Downstream main board defective, disconnected |
| Error code: | SC720-03 |
| Description: | Finisher SR3230 Error Protection Device Intercept Error 1 Protection device intercept error state (fuse break) is detected. |
| Causes: | • Short-circuit defective • Overload defective • Motor defective • Solenoid defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are all the motors and the sensors. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-04 |
| Description: | Finisher: Interlock switch error 2 |
| Causes: | There was an error in the voltage level of the 24V_INT_2 power supply (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Harness shorted out |
| Error code: | SC720-10 ... SC720-13 |
| Description: | SC720-10 B Entrance Transport Motor Error (2000/3000 SC720-11 B Horizontal Transport Motor Error (2000/3000 SC720-12 B Pre Stack Transport Motor Error (2000/3000 SC720-13 B Middle Transport Motor Error (2000/3000). Motor driver detected an error (DC motor control error). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Encoder defective |
| Remedy: | • Check motor connection. • Replace the motor. • Replace the PCB. |
| Error code: | SC720-16 |
| Description: | Finisher: Exit motor 1 (proof tray exit) error |
| Causes: | DC motor drive software detected an error (this SC issues immediately at 1st occurrence). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • Encoder error |
| Error code: | SC720-20 |
| Description: | Finisher: Junction gate motor 1 (proof tray) error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-24 |
| Description: | Finisher: Exit guide motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-25 |
| Description: | Finisher: Punch drive motor error |
| Causes: | • After the punch motor started to operate, the punch was not detected at its home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • After the punch motor started to operate, the punch did not leave its home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-27 |
| Description: | Finisher: Punch movement motor error |
| Causes: | • After the punch motor started to operate, the punch did not return to its home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the punch motor started to operate, the punch unit did not leave the home position within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload |
| Error code: | SC720-28 |
| Description: | Finisher: Punch side-to-side registration (motor, CIS) error |
| Causes: | There was an error at the CIS used for side-to-side registration of the punch unit. |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload |
| Error code: | SC720-30 |
| Description: | Jogger Motor Error (2000/3000) • Motor driver detected an error (short-circuit or overheat). (SC from the first time) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC720-33 |
| Description: | Finisher: Positioning roller motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-41 |
| Description: | Finisher SR3230 Error Stack Feed-out Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-42 |
| Description: | Finisher SR3230 Error Corner Stapler Movement Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-44 |
| Description: | Finisher SR3230 Error Corner Stapler Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-50 |
| Description: | Finisher: Booklet stapler side fence motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-51 |
| Description: | Finisher: Booklet stapler bottom fence motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-53 |
| Description: | Finisher: Booklet stapler bottom fence motor error |
| Causes: | • When the component moved to the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). • When the component moved from the home position, the sensor could not detect the component within the prescribed time (1st error triggers a jam, 2nd error issues this SC code). |
| Remedy: | • Motor defective • Connector loose, broken, defective • Motor overload • HP sensor dirty, disconnected |
| Error code: | SC720-60 |
| Description: | Finisher SR3230 Error Booklet Stapler Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-62 |
| Description: | Movement Roller Transport Motor Error (D703/D704) Motor driver detected an error (DC motor control error). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Encoder defective |
| Remedy: | • Check the motor connection. • Replace the motor. • Replace the PCB. |
| Error code: | SC720-63 |
| Description: | Folding Transport Motor Error (D703/D704) Motor driver detected an error (short-circuit or overheat). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload |
| Remedy: | • Check the motor connection. • Replace the motor. • Replace the PCB. |
| Error code: | SC720-65 |
| Description: | Press Folding Motor Error (D703/D704) • Motor driver detected an error (short-circuit or overheat). (SC from the first time) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC720-70 |
| Description: | Finisher SR3230 Error Tray Lift Motor Error |
| Causes: | • Motor controller detects an error (overload) (1st time is jam notification, 2nd time is SC notification). • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t1sec) elapses (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-71 ... SC720-74 |
| Description: | Finisher SR3230 Error SC720- 71 B Shift Motor Error SC720- 72 B Shift Jogger Front Motor Error SC720- 73 B Shift Jogger Rear Motor Error SC720- 74 B Shift Jogger Retreat Motor Error |
| Causes: | Error Condition of -71, -72, -73, -74 • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-75 |
| Description: | Finisher SR3230 Error Return Roller Motor Error |
| Causes: | • Motor driver detects an error (DC motor control error) (1st time is jam notification, 2nd time is SC notification) • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC720-77 |
| Description: | Leading Edge Guide Motor Error (D703/D704). • Motor driver detected an error (short-circuit or overheat). (SC from the first time) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC720-78 |
| Description: | Trailing Edge Pressure Plate Motor Error (D703/D704) • Motor driver detected an error (DC motor control error). (The first time: jam display, the second time: SC) • When moving to the home position, home position was not detected within specified time (t0 sec). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 sec). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC720-80 |
| Description: | Finisher SR3230 Error Protection Device Intercept Error 3 |
| Causes: | Fuse blowout is detected |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-10 |
| Description: | Finisher SR3210 (D3B8) Error Entrance Transport Motor Error |
| Causes: | Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-14 |
| Description: | Lower Transport Motor Error (Finisher SR4110) • Motor pulse not detected for a specified time. (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload |
| Remedy: | • Check motor connection. • Replace the motor. • Replace the PCB. |
| Error code: | SC722-15 ... SC722-18 |
| Description: | SC722-15 B Pre-stack Transport Motor Error (Finisher SR4110) SC722-16 D Upper Tray Exit Motor Error (Finisher SR4110) SC722-17 B Shift Tray Exit Motor Error (Finisher SR4110) SC722-18 B Stapler Exit Motor Error (Finisher SR4110) Motor driver detected an open circuit or short-circuit. (SC from the first time) |
| Causes: | • Motor defective • Connecter disconnected |
| Remedy: | • Check motor connection. • Replace the motor. • Replace the PCB. |
| Error code: | SC722-20 ... SC722-23 |
| Description: | SC722- 20 D Upper Tray Junction Gate Motor Error (Finisher SR4110) SC722- 21 D Stapler Junction Gate Motor Error (Finisher SR4110) SC722- 22 B Pre-stack Junction Gate Motor Error (Finisher SR4110) SC722- 23 B Pre-stack Paper Stopper Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-24 |
| Description: | Finisher SR3210 (D3B8) Error Paper Exit Guide Plate Open/Close Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-25 |
| Description: | Finisher SR3210 (D3B8) Error Punch Unit Drive Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • Output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-30 |
| Description: | Jogger Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-33 |
| Description: | Positioning Roller Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-34 |
| Description: | Positioning Roller Transport Motor Error (Finisher SR4110) Motor driver detected an open circuit or short-circuit. (SC from the first time) |
| Causes: | • Motor defective • Connecter disconnected • Home position sensor defective |
| Remedy: | • Check motor connection. • Replace the motor. • Replace the PCB. |
| Error code: | SC722-35 |
| Description: | Stack Plate-Center Motor Error (Finisher SR4110) • The drive unit in the staple tray does not return to the home position within a specified time (t0 ms). (The first time: jam display, the second time: SC) • When the drive unit in the staple tray was moving away from the home position, the home position was still detected after a specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-36 |
| Description: | Stapler Plate-Front Motor Error (Finisher SR4110) • The drive unit in the staple tray does not return to the home position within a specified time (t0 ms). (The first time: jam display, the second time: SC) • When the drive unit in the staple tray was moving away from the home position, the home position was still detected after a specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-37 |
| Description: | Stapler Plate-Rear Motor Error (Finisher SR4110) • The drive unit in the staple tray does not return to the home position within a specified time (t0 ms). (The first time: jam display, the second time: SC) • When the drive unit in the staple tray was moving away from the home position, the home position was still detected after a specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-39 |
| Description: | Stapler Movement Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-40 |
| Description: | Stapler Rotation Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified time (t0 ms). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 ms). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-41 |
| Description: | Stack Feed-Out Belt Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 sec). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-42 |
| Description: | Finisher SR3210 (D3B8) Error Stapler Transfer Motor Error |
| Causes: | • During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification). • During movement from home, retreat sensor ON could not be detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification). • During initialization, retreat sensor ON was detected simultaneously when the home position is detected (1st time is jam notification, 2ndbtime is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-43 |
| Description: | Stapler Rotation Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-44 |
| Description: | Finisher SR3210 (D3B8) Error Stapler Motor Error |
| Causes: | • Motor driver detects an error (short-circuit or overheating) (1st time is SC). • During movement to home, the home position could not be detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification). • During motor drive, the output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-70 |
| Description: | Finisher SR3210 (D3B8) Error Tray Lift Motor Error |
| Causes: | • Motor driver detects an error (short-circuit or overheating) (1st time is SC). • During descent, the paper surface sensor still detects paper even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). • During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time (t0sec) elapses (1st time is jam notification, 2nd time is SC notification). |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor that SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC722-71 |
| Description: | Shift Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified time (t0 sec). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified time (t1 sec). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Motor defective • Connecter disconnected • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-72 |
| Description: | Shift Jogger Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Motor defective • Connecter disconnected • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-74 |
| Description: | Shift Jogger Lift Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC)| • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Motor defective • Connecter disconnected • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-75 |
| Description: | Return Drive Motor Error (Finisher SR4110) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) |
| Causes: | • Overload due to staple jam or number of sheets exceeding the limit, etc. • Motor defective • Connecter disconnected • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC722-76 |
| Description: | Stacking Roller Motor Error (Finisher SR4110) Motor driver detected an open circuit or short-circuit. (SC from the first time) |
| Causes: | • Motor defective • Connecter disconnected |
| Remedy: | • Check motor connection. • Replace the motor. • Replace the PCB. |
| Error code: | SC725-01 |
| Description: | Downstream device communication error (Multi-Folding Unit) • Communication with the downstream device has established, but the device is not responding to the command sent out, even after being sent three times. • The port level of the downstream device does not become H level (break cancel) within specified time. |
| Causes: | • Interface cable (downstream device side) connector disconnected or broken • PCB of downstream device defective • Controller PCB defective |
| Remedy: | • Turn the machine OFF/ON. • Check the interface cable (downstream device side), connector, and harness. • Replace the PCB of downstream device. • Replace the controller board. |
| Error code: | SC725-12 |
| Description: | Reg. Roller Transport Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-13 |
| Description: | Dynamic Roller Transport Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-14 |
| Description: | Z-fold top tray exit motor error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-30 |
| Description: | Z-fold stopper 1 Motor error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the 1st stopper HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the 1st stopper HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-31 |
| Description: | 2nd Stopper Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the 2nd stopper HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the 2nd stopper HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-32 |
| Description: | 3rd Stopper Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the 3rd stopper HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the 3rd stopper HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-33 |
| Description: | Jogger Fence Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the jogger fence HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the jogger fence HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-34 |
| Description: | Dynamic Roller Lift Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the dynamic roller HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the dynamic roller HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-35 |
| Description: | Registration Roller Release Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the registration roller HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the registration roller HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-36 |
| Description: | FM2 Direct-Send JG Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the direct-send JG HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the direct-send JG HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-37 |
| Description: | FM6 Pawl Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the FM6 pawl HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the FM6 pawl HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-38 |
| Description: | Fold Plate Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the fold plate HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the fold plate HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-39 |
| Description: | 1st Fold Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-40 |
| Description: | 2nd Fold Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-41 |
| Description: | Crease Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-71 |
| Description: | Horizontal Transport Motor Error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-72 |
| Description: | Horizontal exit motor error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-73 |
| Description: | Horizontal exit motor error (Multi-Folding Unit) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat |
| Remedy: | • Turn the machine OFF/ON. • Check the motor, connector, and harness. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC725-74 |
| Description: | Entrance JG Motor Error (Multi-Folding Unit) • When moving to the home position, home position was not detected within specified number of pulses (p0 pulses). (The first time: jam display, the second time: SC) • When moving from the home position, home position was still detected after specified number of pulses (p1 pulses). (The first time: jam display, the second time: SC) • Motor driver detected an error. (SC from the first time) |
| Causes: | • Overcurrent to the motor. • Motor drive overheat • Connector disconnected |
| Remedy: | • Turn the machine OFF/ON. • Check that the entrance JG HP sensor turns ON/OFF correctly (Input check). • Check the motor, connector, and harness. • Replace the entrance JG HP sensor. • Check the overload of the motor by rotating it by hand. • Replace the controller board. • Replace the motor. |
| Error code: | SC740-01 |
| Description: | Downstream device communication error (Cover Interposer Tray CI4020 • Communication with the downstream device has established, but the device is not responding to the command sent out, even after being sent three times. • The port level of the downstream device does not become H level (break cancel) within specified time. |
| Causes: | • Interface cable (between inserter and downstream device) connector disconnected or broken • PCB (of inserter or downstream device) defective |
| Remedy: | • Reconnect or replace the interface cable (between cover inserter and downstream device) connector disconnected or broken. • Replace the PCB. |
| Error code: | SC740-10 |
| Description: | 1st Lift Motor Error (Cover Interposer Tray CI4020) • The lift motor rotates in the ascending direction but the upper limit sensor does not detect within specified time (t0sec). (The first time: jam display, the second time: SC) • The lift motor rotates in the descending direction but the lower limit sensor does not detect within specified time (t0sec). (The first time: jam display, the second time: SC) |
| Causes: | • Lift motor defective/Connecter disconnected • Upper limit sensor defective/Connecter disconnected • Lower limit sensor defective/Connecter disconnected • Harness broken • PCB defective • Mechanical defect of the tray lift mechanism |
| Remedy: | • Replace or reconnect the lift motor. • Replace or reconnect the upper limit sensor. • Replace or reconnect the lower limit sensor. • Replace the harness. • Replace the PCB. • Repair the tray lift mechanism |
| Error code: | SC740-11 |
| Description: | 1st Pick-Up Motor Error (Cover Interposer Tray CI4020) • Home position is not detected within a specified number of pulses after the pick-up motor is driven. (The first time: jam display, the second time: SC) • Home position is still detected after the pick-up motor has been driven for a specified number of pulses. (The first time: jam display, the second time: SC) |
| Causes: | • Pick-up motor defective/connector disconnected • Home position sensor defective/connecter disconnected • Harness broken • PCB defective • Mechanical defect of the pick-up mechanism |
| Remedy: | • Replace or reconnect the pick-up motor. • Replace or reconnect the home position sensor. • Replace the harness. • Replace the PCB. • Repair the pick-up mechanism |
| Error code: | SC740-20 |
| Description: | 2nd Lift Motor Error (Cover Interposer Tray CI4020) • The lift motor rotates in the ascending direction but the upper limit sensor does not detect within specified time (t0sec). (The first time: jam display, the second time: SC) • The lift motor rotates in the descending direction but the lower limit sensor does not detect within specified time (t0sec). (The first time: jam display, the second time: SC) |
| Causes: | • Lift motor defective/Connecter disconnected • Upper limit sensor defective/Connecter disconnected • Lower limit sensor defective/Connecter disconnected • Harness broken • PCB defective • Mechanical defect of the tray lift mechanism |
| Remedy: | • Replace or reconnect the lift motor. • Replace or reconnect the upper limit sensor. • Replace or reconnect the lower limit sensor. • Replace the harness. • Replace the PCB. • Repair the tray lift mechanism |
| Error code: | SC740-21 |
| Description: | 2nd Pick-Up Motor Error (Cover Interposer Tray CI4020) • Home position is not detected within a specified number of pulses after the pick-up motor is driven. (The first time: jam display, the second time: SC) • Home position is still detected after the pick-up motor has been driven for a specified number of pulses. (The first time: jam display, the second time: SC) |
| Causes: | • Pick-up motor defective/connecter disconnected • Home position sensor defective/connecter disconnected • Harness broken • PCB defective • Mechanical defect of the pick-up mechanism |
| Remedy: | • Replace or reconnect the pick-up motor. • Replace or reconnect the home position sensor. • Replace the harness. • Replace the PCB. • Repair the pick-up mechanism |
| Error code: | SC745-03 |
| Description: | Protection Device Intercept Error 1 Protection device intercept error state (fuse1 break) is detected. |
| Causes: | • Harness short-circuit • Motor defective • Solenoid defective |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors between the controller board and the motors/sensors are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the harness if it is disconnected, or damaged. 3. Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if the sensor turns OFF/ON. Replace the parts if there are any defects. 5. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC773-00 |
| Description: | De-curl Pressure Adjustment Motor Error (D727) • The home position sensor did not change from non-blocked to blocked 9 seconds after homing operation started. • The home position sensor did not change from blocked to nonblocked 1.2 seconds after homing operation started. |
| Causes: | • Motor defective • Connecter disconnected • Overload • Home position sensor defective |
| Remedy: | • Check the connections of the motor and home position sensor. • Replace the motor/home position sensor. • Replace the PCB. |
| Error code: | SC780-50 |
| Description: | LCIT high efficiency controller communication error (LCIT RT4020/RT4050) An error was detected during read/write access in SPI communication between SPU and high-efficiency controller. |
| Causes: | • PCB defective • High-efficiency controller defective • High-efficiency controller system clock error |
| Remedy: | • Replace the PCB. |
| Error code: | SC816 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. • SC816-99 occurs as a subsystem error except any error from -06 to 96. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the "System" firmware and the other system firmware modules to the latest version. 2. Disable the STR shift function by SP5-191-001 (Power Str Set). 3. Replace the controller board. |
| Error code: | SC840-00 |
| Description: | EEPROM access error • During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code. • During the I/O processing, a writing error occurred. |
| Causes: | • Defective EEPROM |
| Error code: | SC841-00 |
| Description: | EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | SC842-00 |
| Description: | Nand-Flash updating verification error SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated. |
| Causes: | Nand-Flash defective |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC842-01 |
| Description: | Insufficient Nand-Flash blocks (threshold exceeded) At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code. |
| Causes: | Number of unusable blocks exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC842-02 |
| Description: | Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code. |
| Causes: | Number of blocks deleted exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC853-00 |
| Description: | Bluetooth device connection error The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Remedy: | Always connect the Bluetooth device (USB type) before the machine is turned on. |
| Error code: | SC854-00 |
| Description: | Bluetooth device disconnected The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Remedy: | Never remove Bluetooth (USB type) after machine starts |
| Error code: | SC855-01 |
| Description: | Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC855-02 |
| Description: | Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC857-00 |
| Description: | USB I/F Error The USB interface is unusable because of a driver error. |
| Causes: | USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.) |
| Remedy: | • Check USB connection. • Replace the controller board. |
| Error code: | SC858-01 |
| Description: | Data encryption conversion error (HDD Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-02 |
| Description: | Data encryption conversion error (NVRAM Read/Write Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | NVRAM defective |
| Remedy: | • Replace the NVRAM. • Replace the controller board. |
| Error code: | SC858-30 |
| Description: | Data encryption conversion error (NVRAM Before Replace Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | Software error such as conversion parameters being invalid. |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-31 |
| Description: | Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC859-01 |
| Description: | Data encryption conversion HDD conversion error (HDD check error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-02 |
| Description: | Data encryption conversion HDD conversion error (Power failure during conversion) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: NVRAM/HDD conversion is incomplete. |
| Causes: | Power failure occurred during encryption key update. |
| Remedy: | The display after restart instructs the user to format the HDD. |
| Error code: | SC859-10 |
| Description: | Data encryption conversion HDD conversion error (Data read/write command error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.) |
| Causes: | HDD was not successfully converted during encryption key update due to HDD errors or cable noises. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC860-00 |
| Description: | HDD startup error at main power on (HDD error) • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY*/ • SS_BAD_LABEL:/* (-4)Wrong partition type*/ • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/ • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/ • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/ • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/ • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/ • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/ • SS_SIZE_ERROR:/* (-11)Drive size too small*/ • SS_NO._PARTITION:/* (-12)The specified partition does not exist*/ • SS_NO._FILE:/* (-13)Device file does not exist*/ • Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more. |
| Causes: | • Unformatted HDD • Label data corrupted • HDD defective |
| Remedy: | Format the HDD (SP5-832: HDD formatting) through SP mode. |
| Error code: | SC863-01 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC863-02 ... SC863-23 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)). |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC864-01 ... SC864-23 |
| Description: | HDD Data CRC Error During HDD operation, the HDD did not respond to a CRC error query. |
| Causes: | • SC864-01 A bad sector was generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) • SC864-02 to -23 A bad sector was generated during operation. (An error occurred in partitions from “a” (SC863-02) to “v” (SC863-23). |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC865-00 |
| Description: | HD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-01 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Replace the HDD. |
| Error code: | SC865-02 ... SC865-23 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)). |
| Remedy: | Replace the HDD. |
| Error code: | SC866-00 |
| Description: | SD card authentication error A license error of an application that is started from the SD card was detected. |
| Causes: | Invalid program data is stored on the SD card. |
| Remedy: | Store a valid program data on the SD card. |
| Error code: | SC867-00 ... SC867-02 |
| Description: | SD card error 2: SD card removed |
| Causes: | The SD card was removed while the machine is on. |
| Remedy: | • The SD card required to start an application was not in the SD card slot. |
| Error code: | SC868-00 |
| Description: | SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd0) |
| Causes: | • SD card is defective • SD controller is defective |
| Remedy: | • Reformat the SD card (using the "SD Formatter" made by Panasonic).* • Check the SD card insertion status. • Replace the SD card. • Replace the controller board. |
| Error code: | SC868-01, SC868-02 |
| Description: | SD card access error The SD controller returned an error during operation. (Error occurred at the mount point of /mnt/sd) |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | SD card that starts an application • Turn the main power off and check the SD card insertion status. • If no problem is found, insert the SD card and turn the main power on. • If an error occurs, replace the SD card. • SD card for users • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).* • In case of a device access error, turn the main power off and check the SD card insertion status. • If no problem is found, insert the SD card and turn the main power on. • If an error occurs, use another SD card. • If the error persists |
| Error code: | SC870 |
| Description: | Address book data error. Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM was replaced individually without formatting the Address Book) • Address Book storage device (SD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected. |
| Remedy: | • Software defective. Turn the machine OFF/ON. If this is not the solution for the problem, then replace the controller firmware. • HDD defective. More Details • Do SP5846 050 (UCS (User info control service) Settings – Initialize all Directory Info.) to reset all address book data. • Reset the user information with SP5832 006 (HDD Formatting– User Information). • Replace the HDDs. • Boot the machine from the SD card. |
| Error code: | SC872-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007: HDD Formatting: Mail RX Data).). • Replace the HDD. When you do the above, the following information will be initialized. • Partly received partial mail messages. • Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages). |
| Error code: | SC873-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007 : HDD Formatting: Mail RX Data). • Replace the HDD. When you do the above, the following information will be initialized. • Sender’s mail text • Default sender name/password (SMB/FTP/NCP) • Administrator mail address • Scanner delivery history |
| Error code: | SC875-01 |
| Description: | Delete all error (HDD erasure) (hddchack –i error) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC875-02 |
| Description: | Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC876-01 |
| Description: | Log Data Error 1 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Damaged log data file |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | SC876-02 |
| Description: | Log Data Error 2 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Log encryption is enabled but encryption module is not installed. |
| Remedy: | • Replace or set again the encryption module. • Disable the log encryption setting. |
| Error code: | SC876-03 |
| Description: | Log Data Error 3 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Inconsistency of encryption key between NV-RAM and HDD. |
| Remedy: | • Disable the log encryption setting. • Initialize LCS memory (SP5801-019). • Initialize the HDD (SP5-832-004). |
| Error code: | SC876-04 |
| Description: | Log Data Error 4 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption) • Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption) |
| Remedy: | Initialize the HDD (SP5-832-004). |
| Error code: | SC876-05 |
| Description: | Log Data Error 5 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | • Only the NV-RAM has been replaced with one previously used in another machine. • Only the HDD has been replaced with one previously used in another machine. |
| Remedy: | • Attach the original NV-RAM. • Attach the original HDD. • With the configuration that caused the SC, initialize the HDD (SP5-832-004). |
| Error code: | SC876-99 |
| Description: | Log Data Error 99 An error was detected in the handling of the log data at power on or during machine operation. |
| Causes: | Other causes |
| Error code: | SC877-00 |
| Description: | Data Overwrite Security card error The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done. |
| Causes: | • Data Overwrite Security option SD card is broken. • Data Overwrite Security option SD card has been removed. |
| Remedy: | • If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM. • If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card. |
| Error code: | SC878-00 |
| Description: | TPM authentication error TPM electronic recognition failure |
| Causes: | • Update of system module attempted without correct update path • USB flash memory not operating correctly |
| Remedy: | Replace the controller board (PCB3). Trusted Platform Module • In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as designated in certain Dell BIOS settings). |
| Error code: | SC878-01 |
| Description: | USB flash error There is a problem in the file system of the USB flash memory. |
| Causes: | USB Flash system files corrupted. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-02 |
| Description: | TPM error An error occurred in either TPM or the TPM driver. |
| Causes: | TPM not operating correctly. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-03 |
| Description: | TCSD error An error occurred in the TPM software stack. |
| Causes: | • TPM, TPM software cannot start • A file required by TPM is missing |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC880-00 |
| Description: | MLB error |
| Causes: | The response is not received within the specified time during the access to the MLB. Defective MLB |
| Remedy: | • Replace the MLB • Remove the MLB |
| Error code: | SC881-01 |
| Description: | Management area error • A problem was detected in the software • This error may even occur is an IC card option is not installed. |
| Causes: | • This is caused by accumulation of abnormal authentication information in the software. (User operation will not directly cause it.) • At login Example: When a job is sent to the printer/when logged on from the operation panel/when logged on from a Web browser |
| Remedy: | Turn the main power off/on. |
| Error code: | SC899-00 |
| Description: | Software performance error (signal reception end) Unknown software error occurred. |
| Causes: | Occurs when an internal program behaves abnormally. |
| Remedy: | In the case of a hardware defect • Replace the hardware. In the case of a software error • Turn the main power OFF/ON. • Try updating the firmware. |
| Error code: | SC900-00 |
| Description: | Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter. |
| Causes: | • Unexpected NV-RAM is attached. • NV-RAM defective • NV-RAM data corrupted. • Data written to unexpected area because of external factor etc. • The count requested by the SRM on receiving PRT is not completed. |
| Remedy: | Replace the NV-RAM. |
| Error code: | SC910-00 |
| Description: | External Controller Error 1 Notification from external application (external controller) |
| Causes: | Subject to external application (external controller) specification |
| Remedy: | Turn the main power off/on. |
| Error code: | SC911-00 |
| Description: | External Controller Error 2 Notification from external application (external controller) |
| Causes: | Subject to external application (external controller) specification |
| Remedy: | Turn the main power off/on. |
| Error code: | SC912-00 |
| Description: | External Controller Error 3 Notification from external application (external controller) |
| Causes: | Subject to external application (external controller) specification |
| Remedy: | Turn the main power off/on. |
| Error code: | SC913-00 |
| Description: | External Controller Error 4 Notification from external application (external controller) |
| Causes: | Subject to external application (external controller) specification |
| Remedy: | Turn the main power off/on. |
| Error code: | SC914-00 |
| Description: | External Controller Error 5 Notification from external application (external controller) |
| Causes: | Subject to external application (external controller) specification |
| Remedy: | Turn the main power off/on. |
| Error code: | SC915-01 ... SC915-05 |
| Description: | SC915-01 A External Controller Error 6 (Egret board error) SC915-02 A External Controller Error 6 (HDD serial communication error) SC915-03 A External Controller Error 6 (CPU temperature rise) SC915-04 A External Controller Error 6 (Unable to communicate with GW controller because invalid command was received) SC915-05 A External Controller Error 6(Unable to communicate with GW controller because of an error) |
| Causes: | Notification from external application (external controller) |
| Remedy: | Replace the Egret controller board. |
| Error code: | SC919-00 |
| Description: | External controller down While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, of BREAK signal from the other station was detected. |
| Causes: | External controller and the machine had been operating correctly (*) but the external controller was turned off or rebooted, or the video bus was disconnected. * Printing or scanning using the external controller. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC920-00 ... SC920-04 |
| Description: | SC920-00 B Printer application error (No response at PM startup) SC920-01 B Printer application error (Timeout during PM operation) SC920-02 B Printer application error (Unable to obtain work memory) SC920-03 B Printer application error (Unable to start filter process) SC920-04 B Printer application error (Abnormal termination of filter process). When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | Turn the main power off/on. |
| Error code: | SC921-00 |
| Description: | Printer application error (Resident font not found) The resident fonts cannot be found at printer startup. |
| Causes: | The resident font file is missing. |
| Remedy: | Turn the main power off/on. |
| Error code: | SC921-01 |
| Description: | Printer application error (Optional font not found) Optional font required by an emulation was not found at printer startup. |
| Causes: | Optional emulation font not found |
| Remedy: | Turn the main power off/on. |
| Error code: | SC925 |
| Description: | Net File function error. The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below: |
| Causes: | The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code: |
| Remedy: | Procedure 1 If the machine shows SC codes for HDD errors (SC860 ~ SC865) with SC 925, do the recovery procedures for SC860 ~ SC865. Procedure 2 If the machine does not show one of the five HDD errors (SC860 ~ SC865), turn the machine power OFF and ON. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting). NetFiles: Jobs printed from the document server using a PC and DeskTopBinder • Before you initialize the NetFile partition on the HDD, tell the customer that: • Received faxes on the delivery server will be erased • All captured documents will be erased • DeskTopBinder job history will be erased • Documents on the document server, and scanned documents, will not be erased. • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). Before you initialize the Netfile partition with SP5832-011, do these steps: 1. Go into the User Tools mode and do “Delivery Settings” to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5832-011, then turn the machine power OFF and ON. Procedure 3 If “Procedure 2” is not the solution for the problem, do SP5832-001 (HDD Formatting – All), then turn the machine power OFF and ON. SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you do this SP code. Procedure 4 If “Procedure 3” is not the solution for the problem, replace the HDD. |
| Error code: | SC990-00 |
| Description: | Software operation error Software attempted an unexpected operation. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | • Turn the main power off/on. • Reinstall the software of the controller and BCU board. |
| Error code: | SC991-00 |
| Description: | Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | Logging only |
| Error code: | SC992-00 |
| Description: | Undefined SC issued. An SC, that is not controlled by the system, occurred. |
| Causes: | • An SC for the previous model was used mistakenly, etc. • Basically a software bug. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC994-00 |
| Description: | Application Item Error The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure. |
| Causes: | Too many executed application items |
| Remedy: | Logging only |
| Error code: | SC995-01 |
| Description: | CPM setting error 1 Comparison of machine serial number (11 digits) and machine identification code. Details: • Machine serial number cannot be identified because of BICU replacement or malfunctioning. • Machine serial number cannot be identified because of NV-RAM replacement |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Enter the machine serial number using SP5-811 (MachineSerial), and then turn the power on/off. • Attach the NV-RAM that was installed previously. |
| Error code: | SC995-02 |
| Description: | CPM setting error 2 Comparison of machine serial number (11 digits) and machine identification code. Details: Machine serial number cannot be identified because of NV-RAM replacement or malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Attach the NV-RAM that was installed previously. • Download data on the NV-RAM using SP5-825 (NV-RAM Data Download). |
| Error code: | SC995-03 |
| Description: | CPM setting error 3 Comparison of machine serial number (11 digits) and machine identification code. Details: Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Replace it with the correct type of controller. |
| Error code: | SC995-04 |
| Description: | CPM setting error 4 Comparison of machine serial number (11 digits) and machine identification code. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Return the parts to the original configuration, and then replace them according to the manual |
| Error code: | SC997-00 |
| Description: | Application function selection error The application selected by the operation panel key operated abnormally (No response, abnormal ending). |
| Causes: | Software bug (mainly the application) |
| Remedy: | • Check the optional RAM, DIMM, boards required by the application program. • Check if the combination of downloaded programs are correct. |
| Error code: | SC998-00 |
| Description: | Application start error • No application was registered to system within a specified time after the main power was turned on. (No application starts/All applications have been terminated abnormally) • Application started but cannot be drawn now for some reason. |
| Causes: | • Software bug (mainly the application) • The optional RAM, DIMM, boards required by the application program. Are not installed correctly. |
| Remedy: | • Turn the main power OFF/ON. • Check the optional RAM, DIMM, boards • Check the combination of programs • Replace the controller board. |
Парткод
Название
RICOH TYPE K Скрепки (3 упаковки)
RICOH TYPE M Скрепки в картридже
RICOH TYPE V Скрепки в картридже
RICOH TYPE W Скрепки в картридже
RICOH TYPE V Скрепки (3 упаковки )
RICOH TYPE W Скрепки (4 упаковки)
RICOH TYPE MPC8002 Бункер отработанного тонера
RICOH TYPE MPC8002 Принт-картридж черный
RICOH TYPE MPC8002 Принт-картридж желтый
RICOH TYPE MPC8002 Принт-картридж пурпурный
RICOH TYPE MPC8002 Принт-картридж голубой
RICOH TYPE 85 Скрепки (4 упаковки)
RICOH Фотобарабан CMYK
RICOH Девелопер черный
RICOH Девелопер желтый
RICOH Девелопер пурпурный
RICOH Девелопер голубой
