Ricoh MPW5100
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Коды ошибок
SC101
SC144
SC161
SC180
SC181
SC186
SC191
SC300
SC303
SC305
SC347
SC392
SC400
SC401
SC402
SC403
SC406
SC440
SC460
SC503
SC504
SC506
SC507
SC521
SC531
SC532
SC533
SC534
SC535
SC541
SC542
SC543
SC544
SC545
SC546
SC547
SC551
SC553
SC557
SC559
SC561
SC563
SC571
SC572
SC573
SC591
SC592
SC593
SC594
SC595
SC596
SC628
SC629
SC632
SC633
SC635
SC636
SC641
SC650
SC651
SC670
SC671
SC672
SC687
SC690
SC720
SC722
SC726
SC727
SC750
SC762
SC763
SC764
SC765
SC790
SC816
SC818
SC819
SC820
SC821
SC833
SC853
SC854
SC855
SC856
SC857
SC858
SC859
SC860
SC861
SC863
SC864
SC865
SC866
SC867
SC868
SC870
SC872
SC873
SC874
SC875
SC876
SC877
SC878
SC880
SC900
SC901
SC910 ... SC914
SC919
SC920
SC921
SC954
SC965
SC967
SC984
SC990
SC991
SC992
SC997
SC998
Описание
| Error code: | SC101 |
| Description: | Exposure lamp error The white level peak did not reach the prescribed threshold when the white plate was scanned. |
| Causes: | The scanner has scanned the white plate, but cannot detect the certain white level. • Defective exposure lamp • Defective exposure lamp stabilizer • Defective power source harness • Defective signal harness • High-voltage cable leak • Defective darkness starting characteristic |
| Remedy: | • Dirty optics • Exposure lamp defective • Exposure lamp does not turn ON • Lamp stabilizer defective • High voltage line leak • Power/signal harness defective |
| Error code: | SC144 |
| Description: | SBU (Sensor Board Unit) communication error When the machine is switched ON, or when the machine returns to full operation from the energy save mode, the machine can not access the SBU register, or the SBU register values are abnormal. |
| Causes: | Cannot correctly establish communication with the SBU. • Defective harness • Defective destination device (e.g., BICU, etc) • Defective SBU |
| Remedy: | • Dirty exposure glass or optics • SBU board defective • SBU harness disconnected, defective |
| Error code: | SC161 |
| Description: | IDU (Image Discrimination Unit) error After the command is written into the DFID self-diagnosis startup register, the correct value is not stored in the register for the prescribed length of time after power ON. -or- After the negate interruption of FGATE occurs, IDU is not recognized within the prescribed time during scanning. |
| Causes: | • Check harness connections between SBU and IPU/VBCU • IPU defective • VBCU defective |
| Remedy: | • IPU board defective (defective connection between ASIC and DFID, defective LSYNC-signal) |
| Error code: | SC180 |
| Description: | Scanner Unit Exhaust Fan Lock The scanner unit exhaust fan did not switch on within 10 sec. after the CPU issued the ON signal. |
| Causes: | • Foreign object interfering with operation of fan • Fan motor harness disconnected or defective • Fan defective • SIOB board defective • SBU board defective |
| Error code: | SC181 |
| Description: | Lamp Regulator Cooling Fan The fan next to the lamp regulator board did not switch on within 10 sec. after the CPU issued the ON signal. |
| Causes: | • Fan motor harness disconnected or defective • SBU harness disconnected or defective • SIOB harness disconnected or defective • Fan defective • SBU board defective • SIOB board defective |
| Error code: | SC186 |
| Description: | Gray balance adjustment error |
| Causes: | The value for gray balance was detected out of range after gray adjustment. |
| Remedy: | If cycling the machine power off/on does not solve the problem: • Clean the white strip • Clean the CIS glass • Check the following harnesses for loose, broken, or defective connectors: 1. Xe lamp to lamp regulator 2. Lamp regulator to CIS 3. CIS to IPU 4. CIS to IPU 5. IPU to IOB • One of the following boards is defective 1. CIS 2. IPU 3. IOB 4. BCU |
| Error code: | SC191 |
| Description: | Original exit roller thermistor error The original exit roller thermistor reading was abnormal. |
| Causes: | • Thermistor connection loose, broken, defective • Thermistor short • Harness between thermistor and IOB loose, broken, defective • IOB defective • BCU defective |
| Error code: | SC300 |
| Description: | AC charge output error 1: K An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times). |
| Causes: | • Disconnected or defective high voltage harness • Defective high voltage power supply • Defective EGB |
| Remedy: | • High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU. |
| Error code: | SC303 |
| Description: | AC charge output error 4: Y An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times). |
| Causes: | • Disconnect the high voltage cable from Terminal C of the power pack. • Attach a voltmeter to the terminal. • If there is no output from the terminal, replace the power pack. -or- • If there is output from the terminal, test the resistance between the high voltage cable and the ground. • If resistance is nearly "0", check the high-voltage harness for defects and replace it if necessary. • Test the conductivity between the PCU and the ground. If there is no conductivity between the PCU and ground, replace the PCU. • If there is no charge PWM signal, replace the harness and/or BCU. |
| Remedy: | • High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU. |
| Error code: | SC305 |
| Description: | Charge corona wire cleaner error The wire cleaning pad did not return to its home position within 5 sec. after wire cleaning. |
| Causes: | • Wire cleaner motor harness loose, broken, defective • Wire cleaner motor defective • Charge corona wire defective |
| Remedy: | • This SC is not issued if SP2804 is set to zero (no cleaning). • If immediate repair is not possible, set SP2804 to zero to switch off the charge corona cleaner function. |
| Error code: | SC347 |
| Description: | Development drive motor lock error Development drive motor stopped (the lock signal remained HIGH longer than 5 sec. when the development was operating). |
| Causes: | • Motor or drive mechanism blocked • Motor harness loose, broken, defective • Motor defective |
| Error code: | SC392 |
| Description: | Development bias error The PWM duty level was detected higher than 5% within 100 ms after high voltage output started, and the feedback voltage was detected less than 0.3 V for more than 200 ms. |
| Causes: | • Harness connection between CGB power pack and IOB loose, broken, defective • CGB power defective • High voltage cable damaged |
| Error code: | SC400 |
| Description: | ID sensor error 1: Calibration Before adjustment Vsg_reg<0.5 but Vsg_reg could not be adjusted to the target Vsg_reg = 4.0±0.2V during process control. |
| Causes: | • TM sensors are dirty. • A solid print out due to an electrostatic charging error • The TM sensor is defective. |
| Remedy: | • ID sensor harness disconnected, loose, defective • ID sensor dirty • ID sensor defective • ITB unit drawer connector dirty |
| Error code: | SC401 |
| Description: | ID sensor error 2: Vsg When the ID sensor was calibrated, Vsg (reflectivity of the bare drum surface) was detected less than 2.5V after two attempts. -or- After calibration, Vsg was detected as 5.0V at PWM adjustment and PWM=0. |
| Causes: | • Dirty ID sensor • ID sensor harness connection loose, broken, defective • TD power pack defective • IOB defective |
| Error code: | SC402 |
| Description: | ID sensor error 3: Vsp The Vsp (reflectivity of ID sensor pattern) value was detected at "0" or more than 2.5V when the ID sensor was calibrated during process control. |
| Causes: | • OPC drum gear Allen screw loose • ID sensor dirty • ID sensor harness loose, broken, defective • ID sensor defective • IOB defective • Exposure unit defective • Development unit defective • TD power pack defective |
| Error code: | SC403 |
| Description: | ID sensor error 4: LED current error During Vsg adjustment (reflectivity of the bare drum surface) during process control, the averaged PWM output was zero or 255. |
| Causes: | • ID sensor dirty • ID sensor harness connection loose, broken, defective • ID sensor defective • IOB defective • Exposure unit defective • Development unit defective • TD power pack defective |
| Error code: | SC406 |
| Description: | ID sensor error 5: edge detection error during calibration The voltage reading of the ID sensor pattern during process control remained less than 2.5V for more than 0.6 sec. during process control. |
| Causes: | • ID sensor dirty • ID sensor harness connection loose, broken, defective • ID sensor defective • IOB defective • Exposure unit defective • Development unit defective • TD power pack defective |
| Error code: | SC440 |
| Description: | Image transfer power pack error 1: K An interrupt checks the status of the power pack every 2 ms. This SCis issued if the BICU detects a short in the power pack for K, M, C, or Y 250 times within 500 ms. |
| Causes: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged |
| Remedy: | • Transfer belt damaged, insulation damaged • Insulation on high voltage cable damaged • Another hot point inside the machine has damaged insulation • Insulation around high-voltage power supply damaged • IOB damaged |
| Error code: | SC460 |
| Description: | Separation power pack output error An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the power pack 250 times at D(AC) within 500 ms. |
| Causes: | • Damaged insulation on the high-voltage supply cable (replace cable) • Damaged insulation around the transfer power pack |
| Remedy: | • Damaged insulation on the high-voltage supply cable • Damaged insulation around the highvoltage power supply. 1. Replace the high-voltage supply cable. 2. Replace the high-voltage power supply unit. 3. Replace the IOB. |
| Error code: | SC503 |
| Description: | Tray 1 feed error • The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Remedy: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Error code: | SC504 |
| Description: | Tray 2 feed error • The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. |
| Causes: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Remedy: | • Tray lift motor defective or disconnected • Paper or other obstacle trapped between tray and motor • Pick-up solenoid disconnected or blocked by an obstacle |
| Error code: | SC506 |
| Description: | Tandem tray back fence motor error. The back fence should be closed but the fence was not detected in the closed position within 500 ms. -or- The back fence should be open but the fence was not detected in the open within 500 ms. |
| Causes: | The tray lift motor, pick-up solenoid, lift sensor, or lower limit sensor did not operate correctly. |
| Remedy: | • Paper loaded incorrectly • Back fence motor harness disconnected, loose, defective • Back fence motor defective • Paper blocking sensors • Paper stuck between tray and motor • Back fence close, back fence open sensor harnesses disconnected, loose, or defective. • Back fence close, back fence open sensor defective • Paper or other obstacle is interfering with movement of the fence |
| Error code: | SC507 |
| Description: | Tandem Tray Rear Fence Motor Error (1st Tray) |
| Causes: | One of the following occurred: • The return sensor does not switch on within 10 sec. after the rear fence motor switches on. • The HP sensor does not switch on 10 sec. after the rear fence motor switches on. • The HP sensor and return sensor switch on at the same time. |
| Remedy: | • Rear fence motor harness disconnected or broken • Paper or other obstacle interfering with operation of the sensors • Paper or other obstacle trapped between tray and motor • Motor mechanical overload due to obstruction • Return sensor or HP sensor harness disconnected or broken • Return sensor or HP sensor dirty • Rear fence motor defective • Return sensor or HP sensor defective |
| Error code: | SC521 |
| Description: | Exit Motor Error |
| Causes: | The exit motor failed to start within the prescribed time or failed during normal operation. |
| Remedy: | • Exit motor harness disconnected or defective • Exit motor shaft locked, blocked by obstruction • Exit motor defective |
| Error code: | SC531 |
| Description: | Fan error 2: fusing cooling fan motor. The lock signal remained HIGH for 5 sec. while the fan at the front of the fusing unit near the heat dissipation fins was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective LSU fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC532 |
| Description: | Fan error 3: PCB box fan. The lock signal remained HIGH for 5 sec. while the fan that cools the printed circuit boards was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective air intake fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC533 |
| Description: | Fan error 4: fusing exhaust fan. The lock signal remained HIGH for 5 sec. while the fan that draws air out of the fusing unit was operating. |
| Causes: | • Disconnected or defective motor harness. • Defective PSU fan motor |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC534 |
| Description: | Fan error 5: duplex exhaust fan. The lock signal remained HIGH for 5 sec. while the fan that draws air out of the duplex unit was operating. |
| Causes: | • Fan harness disconnected or damaged • Fan blocked by an obstruction • Fan damaged |
| Remedy: | • Motor overload due to obstacle interfering with operation of the fan • Fan harness loose, disconnected, defective • Fan defective |
| Error code: | SC535 |
| Description: | Temperature/Humidity control abnormal. The output of the temperature/humidity sensor reaches the upper or lower limit, even after the Peltier unit has been ON for 3 hours. |
| Causes: | This is the small fan to the left or the large pressure roller fan on the front of the left drawer. |
| Remedy: | • Peltier Cooling Fan Motor is defective. |
| Error code: | SC541 |
| Description: | Heating roller thermistor 1 error 1: Poor connection. The temperature measured by the heating roller thermistor does not reach 130°C after 10 tries and 65 sec. have elapsed. |
| Causes: | • Disconnected thermistor • Defective harness connection |
| Remedy: | • Heating roller thermistor harness connection loose, disconnected, defective • Defective heating roller thermistor |
| Error code: | SC542 |
| Description: | Heating roller thermistor 1 error 2: No warmup. After the main switch is turned ON or the cover is closed, the heating roller temperature does not reach the ready temperature within 2 sec. after the heater switches ON. -or- If the roller was below 45°C, the heating roller did not reach the ready temperature 2 sec. after reaching 45°C. Note: Thermistor 2 stops monitoring the temperature once Thermistor 1 detects ready temperature. |
| Causes: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp |
| Remedy: | • Thermistor is bent, installed incorrectly • Defective heating roller thermistor • Heating roller fusing lamp broken Do SP5810 to cancel the SC fusing code. |
| Error code: | SC543 |
| Description: | Heating roller thermistor 1 error 3: Software - High temperature. The thermistor detected a temperature over 230°C. |
| Causes: | • Defective I/O control (EGB) • Defective EGB |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature out of control Do SP5810 to cancel the SC fusing code. |
| Error code: | SC544 |
| Description: | Heating roller thermistor 1 error 4: Hardware - High temperature. The thermistor detected a temperature over 260°C. |
| Causes: | The machine detected the CPU port LOW twice at 100 ms intervals and issued this SC. This check is always done to check for overheating, even if SC543 does not detect the problem. |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC545 |
| Description: | Heating roller thermistor 1 error 5: Lamp remains ON. After hot roller reaches warmup temperature, the fusing lamps remained ON at full capacity for 25 sec. after reaching the warmup temperature while the hot roller was not rotating. |
| Causes: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp |
| Remedy: | • Thermistor damaged, or out of position • Fusing lamp disconnected, broken |
| Error code: | SC546 |
| Description: | Heating roller thermistor 2 error 1: Thermistor disconnected. The temperature measured by the heating roller thermistor does not reach 0°C after 45 sec. and remains over this temperature for 10 readings. |
| Causes: | Unstable connector contact of fusing thermistor |
| Remedy: | • Loose connection of the heating roller thermistor • Defective heating roller thermistor |
| Error code: | SC547 |
| Description: | Zero cross error. When the main switch is turned ON, the machine checks how many zero-cross signals are generated within 500 ms. This SC code is issued if the number of zerocross signals detected is either more than 66 or less than 45 for 10 readings. Note: Zero cross signals, generated from an ac power supply, are used to generate a trigger pulses to control the applied power accurately. |
| Causes: | Defective fusing lamp relay |
| Remedy: | • Electrical noise on the power supply line • Fusing relay damaged: replace the PSU. Normally, this SC is cancelled if you do SP5810 to cancel the SC fusing code. |
| Error code: | SC551 |
| Description: | Pressure roller thermistor error 1. The temperature measured by the pressure roller thermistor does not reach 0°C for 200 sec. |
| Causes: | In the condition of relay ON, the end thermistor on the fusing detects less than 0 degrees Celsius for more than 5 seconds. |
| Remedy: | • Loose connection of the pressure roller thermistor • Defective pressure roller thermistor • Defective BICU Do SP5810 to cancel the SC fusing code. |
| Error code: | SC553 |
| Description: | Pressure roller thermistor error 3: Software -High temperature. The thermistor detected a temperature over 220°C. |
| Causes: | • Defective main board • Defective PSU |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC557 |
| Description: | Zero Cross Frequency Error The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. |
| Causes: | • Defective fusing lamp relay • Unstable input power source |
| Remedy: | 1. Check the power supply source. 2. Replace the fusing unit. |
| Error code: | SC559 |
| Description: | Consecutive Fusing Jam The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Fuser SC Detect" in the SP Mode 2 tab. |
| Causes: | • Defective fusing unit • Defective fusing control |
| Remedy: | 1. Clear this SC to send a command after a jam removal. 2. Turn off this function after a jam removal. |
| Error code: | SC561 |
| Description: | Hot roller thermistor error 1: Thermistor disconnected. The temperature measured by the hot roller thermistor does not reach the prescribed warm-up temperature within 100 sec. |
| Causes: | Temperature detected at less than 0°C. Note: These are the two NC sensors on the side of the fusing unit. |
| Remedy: | • Loose connection of the hot roller thermistor • Defective hot roller thermistor • Defective BICU |
| Error code: | SC563 |
| Description: | Hot roller thermistor error 3: Software - High Temperature. The thermistor detected a temperature over 250°C 10 times within 1 sec. |
| Causes: | Temperature incorrect due to a TRIAC short or other problem with IOB or AC drive board |
| Remedy: | • TRIAC short • IOB defective • BICU defective • Fusing temperature control is erratic Do SP5810 to cancel the SC fusing code. |
| Error code: | SC571 |
| Description: | Thermistor 6 Error: Poor Connection |
| Causes: | Temperature detected at less than 0°C. Note: This is the contact thermistor under the pressure roller at the front of the fusing unit. |
| Remedy: | • Do SP5810 to cancel the fatal error • Harness disconnected or broken • Poor contact with surface of pressure roller • Thermistor defective |
| Error code: | SC572 |
| Description: | Thermistor 6 Error: Warm-up Temperature |
| Causes: | Fusing temperature control failed to achieve the warm-up temperature. |
| Remedy: | • Do SP5810 to cancel the fatal error • Thermistor deformed • Thermistor floating free • Input voltage incorrect • Fusing lamp disconnected |
| Error code: | SC573 |
| Description: | Ozone intake fan error The ozone filter intake fan not operating correctly. |
| Causes: | • Fan harness loose, broken, defective • Fan overload due to physical obstruction • Fan motor defective |
| Error code: | SC591 |
| Description: | Double-Feed Sensor Error |
| Causes: | The strength of the double-feed sensor LED light could not be calibrated within the prescribed range after three attempts. |
| Remedy: | • Sensor harness disconnected or broken • Physical obstruction (paper scrap) between the sensor pair (emitter/receiver) • One or both of the sensors are dirty (paper dust) |
| Error code: | SC592 |
| Description: | Cutter 1 home position error 2: Upper Tray The left home position switch remained on 300 ms after the cutter motor switched on. |
| Causes: | • Cutter motor 1 harness loose, broken, defective • Cutter motor overload due to physical obstruction • Cutter motor 1 defective |
| Error code: | SC593 |
| Description: | Decurler Unit Over Limit Error |
| Causes: | The over-limit sensor went on because the decurler unit has moved farther than the allowed distance (±13.85 mm). |
| Remedy: | • Adjust the distance • Cycle the machine off/on |
| Error code: | SC594 |
| Description: | Decurler Unit HP Error |
| Causes: | The decurler unit was not detected at its home position within 6 sec. |
| Remedy: | • HP sensor disconnected or broken • Sensor defective |
| Error code: | SC595 |
| Description: | TDCU Hardware Error |
| Causes: | A command was received from the TDCU due to a stepper motor error, FPGA configuration error, or FPGA power source error. |
| Remedy: | • TDCU harness disconnected or broken • TDCU board defective • Stepper motor(s) defective Note: The stepper motors directly controlled by the TDCU include: fusing motor, drum cleaning motor, development motor, drum motor, PTR motor, transfer timing motor. |
| Error code: | SC596 |
| Description: | Cutter 2 home position error 3: Upper Tray The home position switch remained off for 1 sec. after cutter motor 1 switched on. |
| Causes: | • Cutter motor 1 harness loose, broken, defective • Cutter motor 1 overload due to physical obstruction • Cutter motor 1 defective |
| Error code: | SC628 |
| Description: | Fan folder communication error 1 The main machine issued a timeout three failed attempts to communicate with the fan folder unit. Possible causes: • There was no answer from the fan folder within 100 ms in response to data sent from the main machine. • The fan folder unit was switched off while folding was in progress. • The main machine received an illegal command from the fan folder. • 60 sec. after the main machine fed the document to the fan folder, the fan folder failed to notify the main machine that the folded document has exited the fan folder. |
| Causes: | • Fan folder not connected to main machine • Fan folder main control unit connector loose, broken, defective • Fan folder main control unit defective |
| Error code: | SC629 |
| Description: | Fan folder communication error 2: Cross Folder There was no answer from the fan folder within 100 ms in response to data sent from the main machine. |
| Causes: | • Fan folder not connected to main machine • Fan folder main control unit connector loose, broken, defective • Fan folder main control unit defective |
| Error code: | SC632 |
| Description: | Key/card counter device error 1. After 1 data frame is sent to the device, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • The serial line from the device to the copier is unstable, disconnected, or defective. |
| Remedy: | • The serial line from the device to the copier is unstable, disconnected, or defective. |
| Error code: | SC633 |
| Description: | Key/card counter device error 2. During communication with the device, the BICU received a break (Low) signal. |
| Causes: | • The serial line from the device to the copier is unstable, disconnected, or defective. |
| Remedy: | • The serial line from the device to the copier is unstable, disconnected, or defective. |
| Error code: | SC635 |
| Description: | Key/card counter device error 4. After installation of the device a message alerts user to a battery voltage abnormal error. |
| Causes: | • Device control board defective • Device control board backup battery defective |
| Remedy: | • Device control board defective • Device control board backup battery defective |
| Error code: | SC636 |
| Description: | Expansion recognition module error GW An error has occurred while trying to access the file of the expansion recognition module. |
| Causes: | • DESS module does not exist on SD card • External expansion recognition module does not exist on SD card • SD card damaged • External expansion recognition file corrupted |
| Error code: | SC641 |
| Description: | Engine-Controller Communication Error: No Response |
| Causes: | There was no response to a frame sent from The Controller Board To the engine. |
| Remedy: | • Cycle the machine off/on. |
| Error code: | SC650 |
| Description: | Modem Error |
| Causes: | Modem chip defective. |
| Remedy: | • Replace fax board. |
| Error code: | SC651 |
| Description: | Incorrect dial up connection -001: Program parameter error -002: Program execution error |
| Causes: | An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection. |
| Remedy: | • Caused by a software bug |
| Error code: | SC670 |
| Description: | Engine startup error. • Engine does not respond within 30 s after power ON. • Engine down detected suddenly during power ON and warmup. |
| Causes: | The engine failed to communicate with the firmware. Firmware update failure. |
| Remedy: | • BICU installation incorrect • BICU defective • Sudden communication reset occurred between the BICU and the controller. |
| Error code: | SC671 |
| Description: | Incorrect board detected |
| Causes: | An illegal engine board was detected at power on. |
| Remedy: | • Replace BICU |
| Error code: | SC672 |
| Description: | GW controller startup error. • After power ON, the line between the GW controller and the operation panel did not open for normal operation. • After normal startup, communication with the GW controller stopped. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Remedy: | • GW Controller stalled • GW Controller installed incorrectly • GW Controller board defective • Operation panel harness disconnected or defective |
| Error code: | SC687 |
| Description: | Memory address command error. The BICU does not receive a memory address command from the controller 120 seconds after paper is in the position for registration. |
| Causes: | The BICU did not receive a memory address command from the controller within the prescribed time after the paper reached the registration sensor. |
| Remedy: | • BICU-Controller connection loose, defective • BICU defective • Controller defective |
| Error code: | SC690 |
| Description: | GAVD Communication Error The ID of the GAVD is not identified during initialization. The chip ID of the GAVD cannot be detected by the machine at power-on. |
| Causes: | • Defective EGB |
| Remedy: | 1. Replace the EGB. |
| Error code: | SC720 |
| Description: | Finisher lower transport motor error. No encoder pulse signal is detected for the transport motor within the prescribed time. The 1st failure issues an original jam message, and the 2nd failure issues this SC code. |
| Causes: | • Harness short-circuit -80 only • Overload • Motor defective • Solenoid defective -03, -80 only • Connector disconnected • Encoder defective -10, -25, -34 -81 only • Home position sensor defective |
| Remedy: | • Lower transport motor disconnected, defective • Finisher connection to transport motor loose, defective • Lower transport motor defective • Finisher main board defective |
| Error code: | SC722 |
| Description: | Finisher SR3210 Error |
| Causes: | • Overcurrent (-03 only) • Staple jam (-44 only) • Encoder error (-11, -11, -25, -44) • Motor defective • Connecter disconnected, or loose • Motor overload • HP sensor defective • Paper surface sensor defective (-70 only) |
| Remedy: | Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. • The target parts are the motor and related HP sensor for which the SC occurred. 1. Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose. 2. Check the harness for the target part. Replace the harness if it is damaged. 3. Check if the motor runs, is properly driven, has no overloads, and the sensors turn OFF/ON correctly.Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC726 |
| Description: | Shift jogger motor 1 error. The sides fences do not retract within the prescribed time after the shift jogger motor switches ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The drag roller arm with the sponge roller did not return to its home position within the prescribed time. |
| Remedy: | • Shift jogger motor disconnected, defective • Shift jogger motor overloaded due to obstruction • Shift jogger HP sensor disconnected, defective |
| Error code: | SC727 |
| Description: | Shift jogger motor 2 error. The side fences do not retract within the prescribed time after the shift jogger motor switches ON. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Motor defective • Motor overload • HP defective |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective • Motor overload • HP defective |
| Error code: | SC750 |
| Description: | Finisher tray 1 (upper tray lift) motor error. The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The shift tray paper height sensor did not change its status within the prescribed time after the tray was raised or lowered. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Tray lift motor disconnected, defective • Upper tray paper height sensor disconnected, defective • Finisher main board connection to motor loose • Finisher main board defective |
| Error code: | SC762 |
| Description: | Finisher pressure plate motor error. Pressure plate motor operating but the plate is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The punch switch motor failed to turn on within the specified time. |
| Remedy: | • Pressure plate HP sensor disconnected, defective • Pressure plate motor disconnected, defective • Pressure plate motor overloaded due to obstruction |
| Error code: | SC763 |
| Description: | Punch movement motor error. Occurs during operation of the punch unit. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The punch movement HP sensor did not detect the punch at its home position (or out of its home position) within the prescribed time. The 1st occurrence causes a jam, and the 2nd occurrence causes this SC code. |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective |
| Error code: | SC764 |
| Description: | Paper position sensor slide motor error. Occurs during operation of the punch unit. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The system detected an error at the CIS (Contact Image Sensor) inside the punch unit during paper registration for paper punching. |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective |
| Error code: | SC765 |
| Description: | Folding unit bottom fence lift motor. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | The bottom fence in the booklet fold unit did not return to the home position within the specified time. |
| Remedy: | • Motor harness disconnected, loose, defective • Motor defective |
| Error code: | SC790 |
| Description: | Finisher staple waste hopper full. The staple waste hopper is full of cut staples. |
| Causes: | The jogger fence HP sensor failed to detect the jogger fence at the home position within the specified time. |
| Remedy: | • If the hopper is full, empty the hopper • If the hopper is not full, the hopper full sensor is disconnected, defective |
| Error code: | SC816 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. • SC816-99 occurs as a subsystem error except any error from -06 to 96. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the "System" firmware and the other system firmware modules to the latest version. 2. Disable the STR shift function by SP5-191-001 (Power Str Set). 3. Replace the controller board. |
| Error code: | SC818 |
| Description: | Watchdog error. While the system program is running, a bus hold or interrupt program goes into an endless loop, preventing any other programs from executing. |
| Causes: | • System program defective; switch off/on, or change the controller firmware if the problem cannot be solved • Controller board defective • Replace the peripheral device |
| Remedy: | • System program defective; switch OFF/ON, or change the controller firmware if the problem cannot be solved • Controller board defective • Controller option malfunction |
| Error code: | SC819 |
| Description: | Fatal kernel error. Due to a control error, a RAM overflow occurred during system processing. One of the following messages was dis |
| Causes: | • Controller board defective |
| Remedy: | • System program defective • Controller board defective • Optional board defective • Replace controller firmware 0x696e init died 0x766d vm_pageout: Virtual Memory is full 4361 Cache Error NOTE: For more details about this SC code error, execute SP5990 to print an SMC report so you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | SC820 |
| Description: | Controller Error |
| Causes: | Unexpected error. |
| Remedy: | Cycle the machine off/on. |
| Error code: | SC821 |
| Description: | Self-diagnostic error 1: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • ASIC (controller board defective) |
| Error code: | SC833 |
| Description: | Self-diagnostic error 8: Engine I/F ASIC |
| Remedy: | 0F30 0F31 ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. • Replace the mother board 0F41 The read/write check done for resident RAM on the mother board could not be done correctly. • Replace the mother board 50B1 Could not initialize or read the bus connection. • Check for loose connections at the mother board. • Replace the mother board 50B2 Value of the SSCG register is incorrect. • Check for loose connections at the mother board. • Replace the mother board |
| Error code: | SC853 |
| Description: | Wireless LAN Error 1. During machine start-up, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | During machine start-up, the machine can access the board that holds the wireless LAN (Bluetooth), but not access the wireless LAN card. |
| Remedy: | • Wireless LAN card missing (was removed) |
| Error code: | SC854 |
| Description: | Wireless LAN Error 2. During machine operation, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | The board that holds the wireless LAN card (Bluetooth) could be accessed, but the wireless LAN card could not be accessed while the machine was operating. |
| Remedy: | • Wireless LAN card missing (was removed) |
| Error code: | SC855 |
| Description: | Wireless LAN error 3. An error was detected on the wireless LAN card (802.11b or Bluetooth). |
| Causes: | An error was detected for the wireless LAN card (802.11b or Bluetooth). |
| Remedy: | • Wireless LAN card defective • Wireless LAN card connection incorrect |
| Error code: | SC856 |
| Description: | Wireless LAN error 4. An error was detected on the wireless LAN card (802.11b or Bluetooth). |
| Causes: | An error was detected for the wireless LAN board (Bluetooth). |
| Remedy: | • Wireless LAN card defective • PCI connector (to the mother board) loose |
| Error code: | SC857 |
| Description: | USB I/F Error. The USB driver is not stable and caused an error. |
| Causes: | The USB driver is unstable and generated an error. |
| Remedy: | • Bad USB card connection • Replace the controller board |
| Error code: | SC858 |
| Description: | SC858-00: Data Encryption Conversion Error (Key Acquisition Error) SC858-01: Data Encryption Conversion Error (HDD Key Setting Error) SC858-02: Data Encryption Conversion Error (NVRAM Read/Write Error) SC858-30: Data Encryption Conversion Error (NVRAM Before Conversion Error) SC858-31: Data Encryption Conversion Error (Other Errors) A serious error occurred after data conversion when updating the encryption key. |
| Causes: | • SC858-00, -01 • Data such as the USB Flash is corrupted. • A communication error is caused by electrostatic noise. • The controller board is defective. • SC858-02 The NVRAM is defective. • SC858-30 There is a software error (for example, the parameters used for conversion are invalid). • SC858-31 The controller board is defective. |
| Remedy: | • SC858-00, -31 Replace the controller board. • SC858-01, -30 Turn the main power OFF then ON. If the error persists, replace the controller board. • SC858-02 • Replace the NVRAM. • Replace the controller board. |
| Error code: | SC859 |
| Description: | SC859-00: Data Encryption Conversion HDD Conversion Error SC889-01: Data Encryption Conversion HDD Conversion Error (HDD Check Error) SC859-02: Data Encryption Conversion HDD Conversion Error (Power Failure During Conversion) SC859-10: Data Encryption Conversion HDD Conversion Error (Data Read/Write Command Error) • SC859-00, -01 When updating the data encryption key, HDD data was not converted correctly. During conversion, only the error screen is displayed and there is no SC. The SC is displayed after the machine is turned OFF and ON. • SC859-02 When updating the data encryption key, NVRAM/HDD conversion was incomplete. During conversion, only the error screen is displayed and there is no SC. The SC is displayed after the machine is turned OFF and ON. • SC859-10 When updating the data encryption key, an abnormal DMAC return value (such as DMAC time-out or serial communication error) was detected for two or more times. During data conversion, only the error screen is displayed and there is no SC. The SC is displayed after the machine is turned OFF and ON. |
| Causes: | • SC859-00, -01 • HDD conversion was specified for data encryption key update, but the HDD was removed. • Power was cut during data encryption key update. • There was a HDD error or electrostatic noise during data encryption key update. • SC859-02 Power was cut during data encryption key update. • SC859-10 There was a HDD error or electrostatic noise during data encryption key update. |
| Remedy: | • SC859-00, -01, -10 • Check the HDD connection. • Format the HDD. • If the HDD is defective, replace it. • SC859-02 After restart, a screen instructing the user to format the HDD is displayed. |
| Error code: | SC860 |
| Description: | HDD startup error at main power ON. • HDD is connected but a driver error is detected. • The driver does not respond with the status of the HDD within 30 s. |
| Causes: | HDD is connected but a driver error is detected, or the driver did not respond with the status of the HDD within 30 s. |
| Remedy: | • HDD is not formatted • Label name input during formatting is corrupted; format the hard disk again • HDD is defective |
| Error code: | SC861 |
| Description: | HDD re-try failure. At power ON with the HDD detected, power supply to the HDD is interrupted, after the HDD is awakened from the sleep mode, the HDD is not ready within 30 s. |
| Causes: | At power on with the HDD detected, power supply to the HDD is interrupted, after the HDD is awakened from the sleep mode, the HDD is not ready within 30 s. |
| Remedy: | • Harness between HDD and board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | SC863 |
| Description: | HDD data read failure. The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Remedy: | • HDD defective Note: If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM, and the next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. |
| Error code: | SC864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to an CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | During HDD operation, the HDD cannot respond to an CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Remedy: | • HDD defective |
| Error code: | SC865 |
| Description: | HDD access error. HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Remedy: | • HDD defective. |
| Error code: | SC866 |
| Description: | SD card error 1: Confirmation. The machine detects an electronic license error in the application on the SD card in the controller slot immediately after the machine is turned ON. The program on the SD card contains electronic confirmation license data. If the program does not contain this license data, or if the result of the check shows that the license data in the program on the SD card is incorrect, then the checked program cannot execute and this SC code is displayed. |
| Causes: | The machine detected an electronic license error in the application on the SD card in the controller slot immediately after the machine was turned on. Note: • The program on the SD card contains electronic confirmation license data. • If the program does not contain this license data, or if the result of the check shows that the license data in the program on the SD card is incorrect, then the checked program cannot execute and this SC code is displayed. |
| Remedy: | • Program missing from the SD card • Download the correct program for the machine to the SD card |
| Error code: | SC867 |
| Description: | SD card error 2: SD card removed. The SD card in the boot slot when the machine was turned on was removed while the machine was ON. |
| Causes: | An application SD card has been removed from the slot (mount point of /mnt/sd*). |
| Remedy: | • Insert the SD card, then turn the machine OFF and ON. |
| Error code: | SC868 |
| Description: | SD card error 3: SD card access. An error occurred while an SD card was used. |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | • SD card not inserted correctly • SD card defective • Controller board defective Note: If you want to try to reformat the SD card, use SD Formatter Ver 1.1. |
| Error code: | SC870 |
| Description: | Address book data error. Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM was replaced individually without formatting the Address Book) • Address Book storage device (SD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected. |
| Remedy: | • Software defective. Turn the machine OFF/ON. If this is not the solution for the problem, then replace the controller firmware. • HDD defective. More Details • Do SP5846 050 (UCS (User info control service) Settings – Initialize all Directory Info.) to reset all address book data. • Reset the user information with SP5832 006 (HDD Formatting– User Information). • Replace the HDDs. • Boot the machine from the SD card. |
| Error code: | SC872 |
| Description: | HDD mail receive data error |
| Causes: | An HDD error was detected immediately after power on, or the machine detected that the HDD was not operating correctly (data read or write) while receiving mail. The HDD may be defective or the machine was accidentally powered off while the HDD was being accessed. |
| Remedy: | • Reformat the mail RX data on the HDD with SP5832-7 • Replace the HDD |
| Error code: | SC873 |
| Description: | HDD mail send data error. An error was detected on the HDD immediately after the machine was turned ON, or power was turned OFF while the machine used the HDD. |
| Causes: | An error was detected on the HDD immediately after the machine was turned on, or power was turned of while the machine was using the HDD. |
| Remedy: | • Do SP5832-007 (Format HDD – Mail TX Data) to initialize the HDD. • Replace the HDD |
| Error code: | SC874 |
| Description: | Delete All error 1: HDD. A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit (B735) running from an SD card. |
| Causes: | • Error detected in HDD data delete program • Error detected in NVRAM data delete program • The "Delete All" option was not set |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. • Install the Data Overwrite Security Unit again. For more, see section “1. Installation”. • HDD defective |
| Error code: | SC875 |
| Description: | Delete All error 2: Data area. An error occurred while the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit B660 running from an SD card. |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. |
| Error code: | SC876 |
| Description: | Log data errors |
| Causes: | 876-1 Log data error 1 An error was detected in the handling of the log data at power on or during machine operation. This can be caused by switching the machine off while it is operating. • Initialize the HDD with SP5832-4 876-2 Log data error 2 HDD encryption unit not installed. • Install the HDD encryption unit. 876-3 Log data error 3 Invalid log encryption key due to defective NVRAM data. • Initialize the HDD with SP5832-4 • Request customer`s system administrator to disable HDD encryption with the User Tool. 876-4 Log data error 4 Erratic HDD encryption due to defective NVRAM data. • Initialize HDD with SP5832-4 876-5 Log data error 5 • Re-install the previous NVRAM or HDD. • Initialize the HDD with SP5832-4. 876-99 Log data error 6 An error other than Log Data Errors 1 to 5 occurred. • Request assistance from your supervisor. |
| Error code: | SC877 |
| Description: | Data Overwrite Security SD card error |
| Causes: | An error occurred, preventing successful execution of the Data Overwrite Security function, even though it has been set up and enabled. |
| Remedy: | • DOS card is not inserted completely into the SD card slot • DOS card has been removed from the SD card slot. • DOS card is damaged. Note: • If the SD card has been removed (or was not installed correctly), switch the machine off, insert the SD card, then switch on the machine again. • If the SD card has been damaged, procure a new SD card, replace the NVRAM, then do the DOS option installation. |
| Error code: | SC878 |
| Description: | SC878-00: TPM Authentication Error SC878-01: USB Flash Error SC878-02: TPM Error SC878-03: TCSD Error SC878-20: Random Number Generator Error • SC878-00 At startup, the system’s hash in the TPM and the USB’s hash do not match. As a result, authentication by TPM failed. • SC878-01 There is an error in the file system of the USB flash memory. • SC878-02 There is an error in the TPM or TPM driver. • SC878-03 An error occurred in the TPM software stack. • SC878-20 An error occurred when doing self-check against seed for random number generated. |
| Causes: | • SC878-00 • The system module was not updated via the correct update route. • The USB flash memory is malfunctioning. • SC878-01 The file system of the USB flash memory is corrupted. • SC878-02, -20 The TPM is defective. • SC878-03 • The TPM software stack cannot start. • A file required by the TPM software stack is missing. |
| Remedy: | Turn the main power Off then ON. If the SC recurs, replace the controller board. |
| Error code: | SC880 |
| Description: | File Format Converter (MLB) error. A request to get access to the MLB was not answered within the specified time. |
| Causes: | • MLB defective, replace the MLB |
| Remedy: | • MLB defective, replace the MLB |
| Error code: | SC900 |
| Description: | Electrical total counter error. The total counter contains something that is not a number. |
| Causes: | The total counter contains data that is not a number. |
| Remedy: | • NVRAM incorrect type • NVRAM defective • NVRAM data scrambled • Unexpected error from external source |
| Error code: | SC901 |
| Description: | Mechanical Counter 1 error Mechanical Counter 1 was not set correctly at power on, or the operator disconnected the counter while machine was operating. |
| Causes: | • Mechanical Counter 1 connection loose or defective • Mechanical Counter 1 defective |
| Error code: | SC910 ... SC914 |
| Description: | External controller error |
| Causes: | The external controller alerted the machine about an error. |
| Remedy: | • Refer to the instructions for the external controller |
| Error code: | SC919 |
| Description: | External controller (E-7000) down. An internal application error was detected and operation cannot continue. |
| Causes: | While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected. |
| Remedy: | • Software defective; turn the machine OFF/ON, or change the controller firmware • Insufficient memory |
| Error code: | SC920 |
| Description: | Printer error 1. An internal application error was detected and operation cannot continue. |
| Causes: | • The software’s bug • Unexpected hardware configuration such as insufficient memory |
| Remedy: | • Software defective; turn the machine OFF/ON, or change the controller firmware • Insufficient memory |
| Error code: | SC921 |
| Description: | Printer error 2. When the application started, the necessary font was not on the SD card. |
| Causes: | When the printer application started, the specified font could not be found on the SD card. |
| Remedy: | • Font not on the SC card |
| Error code: | SC954 |
| Description: | Printer Image Setting Error The IPU did not issue the signal required to start image processing for the printing mode within 60 s after the paper stops for registration. |
| Causes: | • Software defective • Replace the software (all firmware modules). • IPU defective |
| Error code: | SC965 |
| Description: | Print start signal error 1 The printer received another print start signal after print job has already started. |
| Causes: | • Main machine firmware defective • Replace all firmware modules on the main machine |
| Error code: | SC967 |
| Description: | Print start signal error 2 The printer received another print start signal after print job has already started. |
| Causes: | • Main machine firmware defective • Replace all firmware modules on the main machine • IOB defective |
| Error code: | SC984 |
| Description: | Print image data send error No data was sent within 1 sec. after the print image data stream started. |
| Causes: | • Harness from IPU to controller board loose, broken, defective • IPU defective |
| Error code: | SC990 |
| Description: | Software error 2 The software performs an unexpected function and the program cannot continue. |
| Causes: | An unexpected operation was encountered by the software. |
| Remedy: | • Software defective, re-boot 1) Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors. 2) If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991, including the software file name, line number, and so on. 1) is the recommended method, because another SC could write over the information for the previous SC. |
| Error code: | SC991 |
| Description: | Software error 3 The software performs an unexpected function and the program cannot continue. However, unlike SC990, recovery processing allows the program to continue. |
| Causes: | The software peformed an unexpected function and the program cannot continue. Recovery processing allows the program to continue. |
| Remedy: | • Software defective, re-boot 1) Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors. 2) If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991, including the software file name, line number, and so on. 1) is the recommended method, because another SC could write over the information for the previous SC. |
| Error code: | SC992 |
| Description: | Software error 4: Undefined An error not controlled by the system occurred (the error does not come under any other SC code). |
| Causes: | An error not controlled by the system occurred (the error does not come under any other SC code). |
| Remedy: | • Software defective • Turn the machine power OFF and ON. The machine cannot be used until this error is cleared. |
| Error code: | SC997 |
| Description: | Cannot select application function An application does not start after the user pushed the correct key on the operation panel. |
| Causes: | An application did not start after pressing the appropriate key on the operation panel. |
| Remedy: | • Software bug • A RAM or DIMM option necessary for the application is not installed or not installed correctly. |
| Error code: | SC998 |
| Description: | Application cannot start Register processing does not operate for an application within 60 s after the machine power is turned ON. No applications not start correctly, and all end abnormally. |
| Causes: | Register processing did not execute for an application within 60 sec. after the machine was switched on. No applications start correctly, and all end abnormally. |
| Remedy: | • Software bug • A RAM or DIMM option necessary for the application is not installed or not installed correctly. |
