Ricoh P801
Рейтинг
Модули
Developer Section
PAPER FEED SECTION
COVERS
Fuser Section
DRIVE SECTION
PAPER CASSETTE
FRAMES
Exit Section
Drum Unit Section
Детали Exit Section
| Деталь: | DEVELOPMENT UNIT (DV-3100) |
| Парткод: | M2813030 |
| Деталь: | PARTS PWB ASSY DRUM CONNECT SP(PCB11) |
| Парткод: | M0CH5343 |
| Деталь: | ROLLER:REGIST LOW |
| Парткод: | M2812839 |
| Деталь: | ROLLER REGIST UP |
| Парткод: | M2812840 |
| Деталь: | BUSH:TRANSFER R |
| Парткод: | M2812828 |
| Деталь: | BUSH:TRANSFER L |
| Парткод: | M2812832 |
| Деталь: | ROLLER:TRANSFER |
| Парткод: | M2812838 |
| Деталь: | GUIDE:PAPER CHUTE SP |
| Парткод: | M2812836 |
| Деталь: | ACTUATOR:IMAGE |
| Парткод: | M2812829 |
| Деталь: | PULLEY PA |
| Парткод: | M2817503 |
| Деталь: | ACTUATOR:DU |
| Парткод: | M2812850 |
| Деталь: | HIGH VOLTAGE UNIT SP(PCB19) |
| Парткод: | M2812837 |
| Деталь: | BUSH SCREW |
| Парткод: | M2812864 |
| Деталь: | ACTUATOR:MPF |
| Парткод: | M2811056 |
| Деталь: | SENSOR:OPT SP(S7/S9/S10) |
| Парткод: | M2812841 |
| Деталь: | ROLLER M/P ASSY |
| Парткод: | M2811054 |
| Деталь: | ACTUATOR:PE |
| Парткод: | M2812843 |
| Деталь: | ACTUATOR:ENVELOP |
| Парткод: | M2812833 |
| Деталь: | PULLEY:FEED:ASSY |
| Парткод: | M2812821 |
| Деталь: | GEAR:FEED:Z26 |
| Парткод: | M2812820 |
| Деталь: | GEAR:FEED:Z30 |
| Парткод: | M2812822 |
| Деталь: | PULLEY:PICK-UP:ASSY |
| Парткод: | M2812824 |
| Деталь: | HOLDER:FEED:ASSY |
| Парткод: | M2812826 |
| Деталь: | PAD:SEPARATOR |
| Парткод: | M2812844 |
| Деталь: | SPRING:PICKUP B |
| Парткод: | M2812849 |
| Деталь: | GUIDE:FEED SIDE |
| Парткод: | M2812827 |
| Деталь: | HOLDER:SEPARATION MPF |
| Парткод: | M2812846 |
| Деталь: | SPRING TRANSFER R |
| Парткод: | M2812856 |
| Деталь: | GUIDE_TURN_MP |
| Парткод: | M2812851 |
| Деталь: | SHEET GUIDE TURN A |
| Парткод: | M2811185 |
| Деталь: | GEAR:Z22R:TC |
| Парткод: | M2812831 |
| Деталь: | GEAR Z22L REGIST LOW |
| Парткод: | M2812862 |
| Деталь: | GEAR Z19R-Z22R REGIST UP |
| Парткод: | M2812861 |
| Деталь: | BUSH 6 EW |
| Парткод: | M2812854 |
| Деталь: | PULLEY FEED |
| Парткод: | M2812545 |
| Деталь: | SPRING ACTUATOR MPF |
| Парткод: | M2811057 |
| Деталь: | ROLLER:MIDDLE:ASSY |
| Парткод: | M2812834 |
| Деталь: | SHEET REGIST |
| Парткод: | M2817505 |
| Деталь: | LOCK ENVELOPE R |
| Парткод: | M2812859 |
| Деталь: | SPRING TRANSFER L |
| Парткод: | M2812857 |
| Деталь: | PARTS ROLLER DU ASSY SP |
| Парткод: | M0CH4601 |
| Деталь: | SHAFT:FEED:R |
| Парткод: | M2812823 |
| Деталь: | LOCK ENVELOPE L |
| Парткод: | M2812855 |
| Деталь: | BASE_DU |
| Парткод: | M2812852 |
| Деталь: | LEVER CAM MPF |
| Парткод: | M2812853 |
| Деталь: | LEVER_DU_RELE |
| Парткод: | M2816684 |
| Деталь: | GUIDE DU |
| Парткод: | M2817502 |
| Деталь: | SPRING DU |
| Парткод: | M2817504 |
| Деталь: | GEAR Z35R IDLE |
| Парткод: | M2812863 |
| Деталь: | COVER RIGHT |
| Парткод: | M0CH1279 |
| Деталь: | COVER LEFT LOW |
| Парткод: | M0CH1265 |
| Деталь: | Cover:Right Rear |
| Парткод: | M2811270 |
| Деталь: | COVER LEFT UP |
| Парткод: | M0CH1276 |
| Деталь: | COVER LEFT LOW REAR |
| Парткод: | M0CH1270 |
| Деталь: | COVER LEFT UP REAR |
| Парткод: | M0CH1257 |
| Деталь: | COVER SIDE LOW(P 800) |
| Парткод: | M0CG1253 |
| Деталь: | COVER SIDE LEFT(P 801) |
| Парткод: | M0CH1255 |
| Деталь: | COVER SIDE UP(P 800) |
| Парткод: | M0CG1252 |
| Деталь: | COVER CONT LOW |
| Парткод: | M0CH1269 |
| Деталь: | COVER CONT MIDDLE |
| Парткод: | M0CH1278 |
| Деталь: | COVER CONT UP |
| Парткод: | M0CH1277 |
| Деталь: | COVER CABLE |
| Парткод: | M0CH1280 |
| Деталь: | COVER TOP(P 800) |
| Парткод: | M0CG1254 |
| Деталь: | COVER TOP(P 801) |
| Парткод: | M0CH1254 |
| Деталь: | TRAY TOP(P 800) |
| Парткод: | M0CG1255 |
| Деталь: | TRAY TOP(P 801) |
| Парткод: | M0CH1275 |
| Деталь: | LID TOP(P 800) |
| Парткод: | M0CG1250 |
| Деталь: | LID TOP(P 801) |
| Парткод: | M0CH1253 |
| Деталь: | LID TOP B(P 800) |
| Парткод: | M0CG1256 |
| Деталь: | LID TOP B(P 801) |
| Парткод: | M0CH1272 |
| Деталь: | SPONGE EXIT |
| Парткод: | M0CH1273 |
| Деталь: | SPONGE:COVER TOP |
| Парткод: | M2811271 |
| Деталь: | SPONGE:TRAY REAR |
| Парткод: | M2811272 |
| Деталь: | PCB:OPU(PCB2) |
| Парткод: | M0CH1470 |
| Деталь: | SHIELD LCD |
| Парткод: | M2811423 |
| Деталь: | HARNESS:PANEL-THERM |
| Парткод: | M2815403 |
| Деталь: | PARTS_PWB_ASS(PCB14) |
| Парткод: | M2811430 |
| Деталь: | PLATE:NAME PLATE(P 800) |
| Парткод: | M0CG1300 |
| Деталь: | PLATE:NAME PLATE(P 801) |
| Парткод: | M0CH1300 |
| Деталь: | LABEL LEVER A |
| Парткод: | M0CH1262 |
| Деталь: | LABEL DRAWER CAUTION |
| Парткод: | M0CJ7604 |
| Деталь: | SHEET_LID_TOP |
| Парткод: | M2818538 |
| Деталь: | COVER FRONT |
| Парткод: | M2811245 |
| Деталь: | PARTS COVER MPF ASSY SP |
| Парткод: | M2812866 |
| Деталь: | LEVER:LINK |
| Парткод: | M2812847 |
| Деталь: | SHEET COVER SIDE |
| Парткод: | M0CG1251 |
| Деталь: | SPONGE COVER SIDE LEFT |
| Парткод: | M0CH1274 |
| Деталь: | PAPER STOPPER |
| Парткод: | M0CG1257 |
| Деталь: | LCD:4LINE:STN:VX(P 801) |
| Парткод: | 18310007 |
| Деталь: | LCD:4LINE:STN:SVE(P 800) |
| Парткод: | 18310008 |
| Деталь: | LID OPERATION |
| Парткод: | M0CH1259 |
| Деталь: | KEY A |
| Парткод: | M0CG1259 |
| Деталь: | KEY_PAUSE |
| Парткод: | M2811425 |
| Деталь: | LENS_LED |
| Парткод: | M2811427 |
| Деталь: | COVER OPERATION(P 800) |
| Парткод: | M0CG1258 |
| Деталь: | COVER OPERATIONS 801) |
| Парткод: | M0CH1258 |
| Деталь: | HOLDER KEY SW |
| Парткод: | M2811088 |
| Деталь: | STRAP COVER FRONT |
| Парткод: | D2551252 |
| Деталь: | PLATE:LOGO:RIC |
| Парткод: | M0CJ1301 |
| Деталь: | FUSING UNIT(NA) |
| Парткод: | M0CH4070 |
| Деталь: | FUSING UNIT(EU/AA) |
| Парткод: | M0CH4060 |
| Деталь: | COVER SENSOR |
| Парткод: | M2811087 |
| Деталь: | DRIVE:FEED:ASSY(CL2+CL4+SOL2) |
| Парткод: | M2811126 |
| Деталь: | GEAR:Z32L:REG CL |
| Парткод: | M2811060 |
| Деталь: | CLUTCH 50 Z35R SP(CL3) |
| Парткод: | M2811091 |
| Деталь: | CLUTCH:20-2W Z35R(CL1/CL4/CL5) |
| Парткод: | M2811127 |
| Деталь: | GEAR:Z26L:DLP CLUTCH |
| Парткод: | M2811059 |
| Деталь: | DC MOTOR ASSY(M8/M9) |
| Парткод: | M2811068 |
| Деталь: | PARTS_MOTOR-B(M6/M 11) |
| Парткод: | M2811129 |
| Деталь: | SPRING:COUPLING DRUM |
| Парткод: | M2811125 |
| Деталь: | CUT WASHER 5 |
| Парткод: | M2811120 |
| Деталь: | CUT WASHER:7 |
| Парткод: | M2811121 |
| Деталь: | PLATE:DRIVE |
| Парткод: | M2811122 |
| Деталь: | GEAR:Z80R-Z36 |
| Парткод: | M2811124 |
| Деталь: | GEAR:Z119R |
| Парткод: | M2811123 |
| Деталь: | HOLDER CLUTCH |
| Парткод: | M0CH5341 |
| Деталь: | GEAR Z46LFREE |
| Парткод: | M2811084 |
| Деталь: | GEAR Z37S FREE |
| Парткод: | M2811085 |
| Деталь: | GEAR_Z35S-Z13 |
| Парткод: | M2811130 |
| Деталь: | GEAR Z34S INPUT |
| Парткод: | M2817501 |
| Деталь: | SPRING LOCK CASSETTE |
| Парткод: | M2811246 |
| Деталь: | GUIDE CASSETTE R |
| Парткод: | M2811089 |
| Деталь: | SW.PUSH |
| Парткод: | M2812860 |
| Деталь: | CLUTCH:35:Z35R:SP(CL2) |
| Парткод: | M0CJ1673 |
| Деталь: | LEVER COUPLING DRUM |
| Парткод: | M2811083 |
| Деталь: | GEAR_Z34S-Z13 |
| Парткод: | M2812541 |
| Деталь: | GEAR_Z46S-Z13 |
| Парткод: | M2812542 |
| Деталь: | GEAR_Z36L-Z20 |
| Парткод: | M2812543 |
| Деталь: | LEVER LOCK CASSETTE L |
| Парткод: | M2817506 |
| Деталь: | GUIDE CASSETTE L |
| Парткод: | M2811090 |
| Деталь: | CASSETTE ASSY (CT-3160) |
| Парткод: | M2822541 |
| Деталь: | HOLDER:RETARD B |
| Парткод: | M2812536 |
| Деталь: | GUIDE:RETARD B |
| Парткод: | M2812530 |
| Деталь: | SPRING:RETARD B |
| Парткод: | M2812524 |
| Деталь: | RETARD ROLLER |
| Парткод: | M2812520 |
| Деталь: | GEAR:CASSETTE |
| Парткод: | M2812537 |
| Деталь: | GEAR:Z48S:LIFT |
| Парткод: | M2812523 |
| Деталь: | GEAR:Z15S:JOINT |
| Парткод: | M2812522 |
| Деталь: | COVER:LIFT GEAR |
| Парткод: | M2812529 |
| Деталь: | CURSOR_RIGHT |
| Парткод: | M2822861 |
| Деталь: | CURSOR:LEFT |
| Парткод: | M2812539 |
| Деталь: | CASSETTE BOTTOM |
| Парткод: | M2812525 |
| Деталь: | WIRE:CASSETTE BOTTOM |
| Парткод: | M2812535 |
| Деталь: | PLATE:BOTTOM |
| Парткод: | M2812534 |
| Деталь: | PAD_BOTTOM |
| Парткод: | M2812544 |
| Деталь: | CURSOR:END:ASSY |
| Парткод: | M2812532 |
| Деталь: | RAIL:CURSOR END |
| Парткод: | M2812528 |
| Деталь: | LABEL:OPERATION:CASSETTE |
| Парткод: | M2818534 |
| Деталь: | LABEL:OPERATION:END |
| Парткод: | M2818535 |
| Деталь: | COVER CASSETTE TOP |
| Парткод: | M2812806 |
| Деталь: | BASE CASSETTE FRONT |
| Парткод: | M2812805 |
| Деталь: | DIAL CASSETTE |
| Парткод: | M2812807 |
| Деталь: | LABEL_DIAL |
| Парткод: | M2811316 |
| Деталь: | FOOT |
| Парткод: | M2811053 |
| Деталь: | PARTS PWB ASSY CONNECT-L FIN SP(PCB20) |
| Парткод: | M0CH5342 |
| Деталь: | FAN:LSU 60-25(FAN1) |
| Парткод: | M2811052 |
| Деталь: | SWITCH:PUSH(SW1) |
| Парткод: | M2811080 |
| Деталь: | FAN MOTOR:ASSY SP(FAN2) |
| Парткод: | M2811063 |
| Деталь: | SHEET:FAN L |
| Парткод: | M2811072 |
| Деталь: | HARNESS |
| Парткод: | M2811074 |
| Деталь: | PCB:TH CONNECT:ASSY(PCB13) |
| Парткод: | M2811067 |
| Деталь: | PARTS PWB ASSY ENGINE SP(P 800)(PCB17) |
| Парткод: | M0CG1070 |
| Деталь: | PARTS PWB ASSY ENGINE SP(P 801)(PCB17) |
| Парткод: | M0CH5344 |
| Деталь: | INTER LOCK SW(SW3) |
| Парткод: | M2811050 |
| Деталь: | PCB:SWITCH SP:ASSY |
| Парткод: | M2811066 |
| Деталь: | FAN:COOLING ONVEYING SP(FAN3) |
| Парткод: | M2811069 |
| Деталь: | PARTS UNIT LOW VOLTAGE 200V SP(PCB18) |
| Парткод: | M0CH5310 |
| Деталь: | PARTS UNIT LOW VOLTAGE 100V SP(PCB18) |
| Парткод: | M0CH5320 |
| Деталь: | LASER UNIT |
| Парткод: | M0CH1850 |
| Деталь: | HARNESS:ENG-APC:FFC |
| Парткод: | D2555570 |
| Деталь: | PARTS FAN MOTOR SP(FAN6) |
| Парткод: | M2811082 |
| Деталь: | SCREW:BOX |
| Парткод: | M2811051 |
| Деталь: | PCB:IMAGE PROCESSING UNIT:ASSY(PCB16) |
| Парткод: | M0CH5020 |
| Деталь: | EEPROM |
| Парткод: | 14077726 |
| Деталь: | PCB:CTL:ASSY(P 800)(PCB15) |
| Парткод: | D0BW5516 |
| Деталь: | PCB:CTL:ASSY(P 801)(PCB15) |
| Парткод: | D0BW5518 |
| Деталь: | NVRAM:ZERO COUNTER |
| Парткод: | M0CG9590 |
| Деталь: | ARM_COUPLING_ |
| Парткод: | M2811139 |
| Деталь: | PARTS_IC_EEPR |
| Парткод: | D2555321 |
| Деталь: | FAN MOTOR PS4(FAN4) |
| Парткод: | D0BT1073 |
| Деталь: | SHEET HOLDER |
| Парткод: | D0BT1074 |
| Деталь: | PARTS MOTOR EJECT SP(M10) |
| Парткод: | M0CH4451 |
| Деталь: | GEAR:Z22S |
| Парткод: | M2814453 |
| Деталь: | GEAR:Z66R-Z40 |
| Парткод: | M2814451 |
| Деталь: | GEAR:Z17S |
| Парткод: | M2814452 |
| Деталь: | ACTUATOR OVERFLOW |
| Парткод: | M2814454 |
| Деталь: | COVER CASSETTE |
| Парткод: | M0CH1268 |
| Деталь: | PARTS COVER REAR ASSY SP |
| Парткод: | M0CH1271 |
| Деталь: | GEAR:Z20S |
| Парткод: | M2811273 |
| Деталь: | GEAR:Z22S B |
| Парткод: | M2811276 |
| Деталь: | GEAR:Z22S A |
| Парткод: | M2811274 |
| Деталь: | COVER REAR LOW |
| Парткод: | M0CH1266 |
| Деталь: | COVER REAR UP |
| Парткод: | M0CH1267 |
| Деталь: | LABEL:PUSH |
| Парткод: | M0CJ1051 |
| Деталь: | ACTUATOR:DU |
| Парткод: | M2811299 |
| Деталь: | SEAL:EXIT C |
| Парткод: | M2814455 |
| Деталь: | PULLEY EXIT |
| Парткод: | M2814456 |
| Деталь: | SENSOR:OPT.:SP(S8) |
| Парткод: | M0CJ1730 |
| Деталь: | GUIDE:CHANGE |
| Парткод: | D2551285 |
| Деталь: | PARTS EXIT UNIT SP |
| Парткод: | M0CH4450 |
| Деталь: | DRUM UNIT |
| Парткод: | M0CH3050 |
| Деталь: | MC-3160 |
| Парткод: | M2813051 |
| Деталь: | TONER FULL DETECT ASSY SP |
| Парткод: | M2812835 |
| Деталь: | SHUTTER:WASTE |
| Парткод: | M2812842 |
| Деталь: | STOPPER:PROCESS |
| Парткод: | M2811061 |
| Деталь: | STOPPER:PROCESS |
| Парткод: | M2811062 |
| Деталь: | COLLECTION BOTTLE(P 801) |
| Парткод: | M0CH6550 |
| Деталь: | TONER COLLECTION BOTTLE(P 800) |
| Парткод: | M2816550 |
| Деталь: | LABEL:DRUM UP |
| Парткод: | M2818536 |
| Деталь: | PARTS_GUIDE_C |
| Парткод: | M2822550 |
Коды ошибок
SC101-01
SC101-02
SC102-00
SC111-01
SC112-00
SC120-00
SC141-00
SC142-00
SC144-00
SC151-00
SC152-00
SC154-01
SC154-02
SC161-20
SC195-00
SC202-00
SC220-00
SC270-00
SC302-00, SC303-00
SC321-00, SC322-00
SC396-01
SC396-02
SC490-00
SC491-01
SC491-02
SC501-01
SC502-01
SC502-02
SC503-01
SC503-02
SC504-01
SC504-02
SC505-01
SC505-02
SC520-01
SC520-02
SC540-01
SC540-02
SC541-00
SC543-00
SC547-00
SC549-00
SC551-00
SC553-00
SC581-00
SC582-00, SC584-00
SC622-01
SC622-02
SC622-03
SC622-04
SC665-02
SC665-21
SC665-71
SC667-01
SC667-20
SC668-01
SC668-02
SC668-03
SC669
SC670-01
SC670-02
SC670-03
SC670-04
SC670-05
SC672-00
SC672-10
SC672-11
SC672-12
SC672-13
SC672-99
SC687-00
SC689-01
SC689-02
SC690-00
SC691-00
SC724-03
SC724-04
SC724-30
SC724-44
SC724-80
SC724-81
SC724-82
SC724-83
SC724-85
SC816
SC819-00
SC840-00
SC841-00
SC842-00
SC842-01
SC842-02
SC845
SC845-50
SC845-51
SC855-01
SC855-02
SC857-00
SC860-00
SC860-01
SC860-02
SC860-03
SC863-01
SC863-02 ... SC863-23
SC864-01
SC864-02 ... SC864-23
SC865-00
SC865-01
SC865-02 ... SC865-23
SC865-50 ... SC865-73
SC866-00
SC867-00
SC867-01
SC867-02
SC868
SC871-01
SC871-02
SC871-03
SC874
SC875-01, SC875-02
SC877-00
SC878-00
SC878-01
SC878-02
SC878-03
SC878-20
SC899-00
SC900-00
SC920-02
SC920-04
SC921-00
SC940-81
SC990-00
SC991-00
SC992-00
SC994-00
SC995-01
SC995-02
SC995-03
SC995-04
SC997-00
SC998-00
Описание
| Error code: | SC101-01 |
| Description: | CIS Error: Front Side The peak white level is less than the prescribed value. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Engine board • PSU/Signal harness |
| Error code: | SC101-02 |
| Description: | Lamp Error (Detecting the lighting error) The white level peak did not reach the prescribed threshold when the white guide plate was scanned. Error detection timing; During the scanner adjustment (detecting the lighting error) at the time of applying power source for scanner (when the main power is turned ON). |
| Causes: | • Condensation in scanner unit • Connector disconnected • Scanner Carriage defective • BiCU defective • Harness defective • White Guide Plate dirty or attachment fault • IOB defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reconnect the connector. Reconnect the following connectors; • Scanner Carriage – BiCU connector • SBU – LEDB connector (SBU side connector on the scanner carriage) • BiCU – IOB harness 2. Check the white guide plate (exposure glass). Check the white guide plate attached to the exposure glass. If the white guide plate is in an unusual state, replace the white guide plate. 3. Scanner carriage defective Replace the scanner carriage. 4. BiCU defective Replace the BiCU. 5. Harness defective Replace the following harnesses. • Scanner Carriage – BiCU harness • BiCU – IOB harness 6. IOB defective Replace the IOB. |
| Error code: | SC102-00 |
| Description: | LED Illumination Adjustment Error: Front Side The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Controller board • PSU/Signal harness |
| Error code: | SC111-01 |
| Description: | CIS Error: Rear Side The peak white level is less than the prescribed value. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reset/clean the CIS and white plate in the document feeder. 2. Replace the units in the following order: • Original rear side CIS • Engine board • PSU/Signal harness |
| Error code: | SC112-00 |
| Description: | LED Illumination Adjustment Error: Rear Side The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reset/clean the CIS and white plate in the document feeder. 2. Replace the units in the following order: • Original rear side CIS • Controller board • PSU/Signal harness |
| Error code: | SC120-00 |
| Description: | Scanner HP Error 1 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go OFF). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC141-00 |
| Description: | Black Level Correction Error: Front Side The automatic adjustment has failed to correct the black level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC142-00 |
| Description: | White Level Correction Error: Front Side The automatic adjustment has failed to correct the white level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC144-00 |
| Description: | Scanner Communication Error: Front Side Cannot correctly establish communication with the MPU(SoC-AFE) |
| Causes: | • Communication error with MPU (SoC-AFE) • PSU is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • Engine board • PSU/Signal harness |
| Error code: | SC151-00 |
| Description: | Black Level Correction Error: Rear Side The automatic adjustment has failed to correct the black level (rear side) to the permissible range |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC152-00 |
| Description: | White Level Correction Error: Rear Side The automatic adjustment has failed to correct the white level (rear side) to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC154-01 |
| Description: | Scanner communication error (back side) • CIS connection cannot be confirmed • Cannot communicate with CIS or other scanning device, or communication is abnormal Error detection timing; • During scanner startup (main power was turned on or the machine returned from energy saving mode) • During a scan |
| Causes: | • Connector disconnected • CIS defective • Harness defective • BiCU (PCB16) defective • CIS CONNECT PCB (PCB28) defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reconnect the following connectors. • Scanner Carriage – BiCU (PCB16) connector • SBU (PCB3) – LEDB connector (SBU (PCB3) side connector which is on the scanner carriage) • BiCU (PCB16) – IOB (PCB17) connector 2. CIS defective Replace the CIS. 3. Harness defective Replace the following harnesses. • CIS CONNECT PCB (PCB28)– BiCU (PCB16) harness • CIS – CIS CONNECT PCB (PCB28) harness 4. BiCU (PCB16) defective Replace the BiCU (PCB16). 5. CIS CONNECT PCB (PCB28) defective Replace theCIS CONNECT PCB (PCB28). |
| Error code: | SC154-02 |
| Description: | Scanner communication error (FPGA) • Cannot communicate with scanning device (FPGA), or communication is abnormal • Cannot complete FPGA configuration Error detection timing; • During scanner startup (main power was turned on or the machine returned from energy saving mode) • During a scan |
| Causes: | • BiCU (PCB16) defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. BiCU (PCB16) defective Replace the BiCU (PCB16). |
| Error code: | SC161-20 |
| Description: | BICU error (DRAM initial error) This error is detected in the DDR-PHY initialization and Training status confirming when the machine is turned on, or returns to full operation from energy save mode. |
| Causes: | • BICU defective • DRAM devise defective |
| Remedy: | • Perform the SC auto rebooting. • Cycle the machine off/on. • Reconnect the connectors. • Replace the harness. • Replace the BICU. |
| Error code: | SC195-00 |
| Description: | Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). |
| Causes: | The product identification code in the machine serial number (11 digits) does not match. |
| Remedy: | Re-enter the machine serial number. |
| Error code: | SC202-00 |
| Description: | Polygon Motor: ON Timeout Error After the polygon motor turned on, or within the specified time (sec.) after the rpm’s changed, the motor did not enter READY status. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC220-00 |
| Description: | Laser Synchronization Detection Error: Leading Edge The laser synchronizing detection signal for the start position of the LD was not output for 200msec. after LDB unit turned on with the polygon motor rotating normally. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photo detector. • Abnormality around GAVD • IDB (LED driver) defective • LDB defective • IPU defective |
| Remedy: | • Turn the power off/on. • Replace the laser unit. • Replace the harness. • Replace the IPU board. |
| Error code: | SC270-00 |
| Description: | Write ASIC communication error • When the Engine Board could not read the Unique ID of the Writing ASIC properly when starting this machine. • When an Error bit occurred in the communication between the Engine Board and the Writing ASIC. |
| Causes: | The unique ID of the write ASIC was not read normally. |
| Remedy: | • Turn the power OFF and then ON. • Replace the Engine Board. |
| Error code: | SC302-00, SC303-00 |
| Description: | Charger Current Error When the charging voltage is applied by changing the voltage in three levels, the current value is less than 20uA in one of three levels. |
| Causes: | • Connector defective or disconnected • Power pack (PCB19) defective • IOB (PCB17) defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Drum Unit – Power Pack (PCB19) connector • Power Pack (PCB19) – IOB (PCB17) connector • Power Pack (PCB19) defective Replace the Power Pack (PCB19). • IOB (PCB17) defective Replace the IOB (PCB17). |
| Error code: | SC321-00, SC322-00 |
| Description: | Development Unit Non-Installing Error The sensor output value is 31 or less continuously for 5 seconds. |
| Causes: | • Connector defective or disconnected • Toner density sensor defective • Connect-Left PCB (PCB20) defective • IOB (PCB17) defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Development Unit – Drum PCB (PCB10) connector • Drum PCB (PCB10) – Drum Connection PCB (PCB11) connector • Drum Connection PCB (PCB11) – Connect-Left PCB (PCB20) connector • Connect-Left PCB (PCB20) – IOB (PCB17) connector • Toner density sensor defective Replace the toner density sensor. • Connect-Left PCB (PCB20) defective Replace the Connect-Left PCB (PCB20). • IOB (PCB17) defective Replace the IOB (PCB17). |
| Error code: | SC396-01 |
| Description: | Drum Motor: K Error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing • A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | - Disconnected connector - Broken signal wire - Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Drum Motor: K. |
| Error code: | SC396-02 |
| Description: | Drum Motor Error 2 After the drum motor is stabilized, the stable OFF signal is detected for 2 seconds consecutively. |
| Causes: | • Connector disconnected or defective • Drive transmission of the drum motor defective • Drum motor defective • IOB defective |
| Remedy: | • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • IOB – Drum Motor connector • Drive transmission of the drum motor defective Check the gears. If any gears are damaged, replace them. • Drum motor defective Replace the drum motor. • IOB defective Replace the IOB. |
| Error code: | SC490-00 |
| Description: | Charging/developing: Output error The "HVP_ERR1: Output error Sensor signal" is monitored at 20 ms intervals. If 0 (error) is detected ten times in succession (200 ms), the following causes are suspected: |
| Causes: | • Failed PCDU • Failed High Voltage Power Supply (Separation) • Damaged HVP connection harness |
| Remedy: | • Replace the PCDU. • Replace the High Voltage Power Supply. • Replace the harness |
| Error code: | SC491-01 |
| Description: | Primary/secondary transfer: Output error The "HVP_ERR2: Output error Sensor signal" is monitored at 20 ms intervals. If 0 (error) is detected fifty times in succession (1000 ms) (during bias output), the following causes are suspected |
| Causes: | • Image Transfer Unit error • Transfer Roller error • Damaged HVP connection harness • Noise generated by poor contact of the power supply terminals of the Development Roller |
| Remedy: | • Replace the Image Transfer Unit. • Replace the Transfer Roller • Replace the High Voltage Power Supply. • Replace the harness. • Replace the PCDU. |
| Error code: | SC491-02 |
| Description: | Disconnected connector: High voltage output error The "HVP_ERR2: Output error Sensor signal" is monitored at 20 ms intervals. If 0 (error) is detected ten times in succession (200 ms) (during non-bias output), the following causes are suspected |
| Causes: | • HVP connection harness disconnected • Damaged HVP connection harness |
| Remedy: | • Check the HVP connection harness • Replace the HVP connection harness. |
| Error code: | SC501-01 |
| Description: | 1st Tray Lift Error (Main Machine) The 1st tray lift motor error detection count reaches 3 times. (Up to 2 times, reset instruction is displayed) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction. • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly |
| Remedy: | • Reload the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-01 |
| Description: | 2nd Tray Lift Error (Main Frame) The 2nd tray lift motor error detection count reaches 3. (Up to 2, reset is displayed.) |
| Causes: | • 2nd tray upper limit sensor connector missing, malfunction, dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-02 |
| Description: | 2nd Tray Descent Error (Main Frame) The detection count of 2nd tray descent motor descent errors reaches a total of 5. (Up to 4, reset is displayed.) |
| Causes: | • The 2nd paper feed tray upper limit sensor connector missing, malfunction, and dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC503-01 |
| Description: | 3rd Tray Lift Error (Paper Feed Unit PB3250) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-02 |
| Description: | 3rd Tray Descent Error (Paper Feed Unit PB3250) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC504-01 |
| Description: | Paper Feed Tray Lift Motor Error (Tray 4) After the paper feed tray 4 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
| Causes: | • Bottom plate of the paper feed tray defective • Connector disconnected or defective • Drive transmission of the paper feed tray lift motor defective • Paper feed tray lift motor defective • Main board defective |
| Remedy: | • Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray. • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Tray Lift Motor – Main Board connector • Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them. • Paper feed tray lift motor defective Replace the paper feed tray lift motor. • Main board defective Replace the main board. |
| Error code: | SC504-02 |
| Description: | Paper Feed Tray Error (Tray 4) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
| Causes: | • Connector defective or disconnected • Drive transmission of the paper feed motor defective • Paper feed motor defective • Main board defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Motor – Main Board connector • Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them. • Paper feed motor defective Replace the paper feed motor. • Main board defective Replace the main board. |
| Error code: | SC505-01 |
| Description: | Paper Feed Tray Lift Motor Error (Tray 5) After the paper feed tray 5 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
| Causes: | • Bottom plate of the paper feed tray defective • Connector disconnected or defective • Drive transmission of the paper feed tray lift motor defective • Paper feed tray lift motor defective • Main board defective |
| Remedy: | • Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray. • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Tray Lift Motor – Main Board connector • Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them. • Paper feed tray lift motor defective Replace the paper feed tray lift motor. • Main board defective Replace the main board. |
| Error code: | SC505-02 |
| Description: | Paper Feed Tray Error (Tray 5) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
| Causes: | • Connector defective or disconnected • Drive transmission of the paper feed motor defective • Paper feed motor defective • Main board defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Motor – Main Board connector • Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them. • Paper feed motor defective Replace the paper feed motor. • Main board defective Replace the main board. |
| Error code: | SC520-01 |
| Description: | Main Motor Error 1 The main motor is not stabilized within 2 seconds after the motor is activated. |
| Causes: | • Main motor defective • IOB defective |
| Remedy: | • Main motor defective 1. Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • IOB – Main Motor connector 2. Replace the main motor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC520-02 |
| Description: | Fusing motor error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Fusing Motor. |
| Error code: | SC540-01 |
| Description: | Fusing Pressure Release Motor Error 1 The over-current detection signal of the fusing pressure release motor is detected 20 times consecutively. |
| Causes: | • Connector disconnected or defective • Drive transmission of the fusing pressure release motor defective • Fusing pressure release motor defective • Connect-Left PCB defective • IOB defective |
| Remedy: | • Connector disconnected or defective Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Fusing Pressure Release Motor – Connect-Left PCB connector • Connect-Left PCB – IOB connector • Drive transmission of the fusing pressure release motor defective Check the gears. If any gears are damaged, replace them. • Fusing pressure release motor defective Replace the fusing pressure release motor. • Connect-Left PCB defective Replace the Connect-Left PCB. • IOB defective Replace the IOB. |
| Error code: | SC540-02 |
| Description: | Fusing Pressure Release Motor Error 2 The position detection sensor is not detected for 30 seconds consecutively after the fusing pressure release motor is activated. |
| Causes: | • Connector defective or disconnected • Drive transmission of the fusing pressure release motor defective • Fusing pressure release motor defective • Connect-Left PCB defective • IOB defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Fusing Pressure Release Motor – Connect-Left PCB connector • Connect-Left PCB – IOB connector • Drive transmission of the fusing pressure release motor defective Check the gears. If any gears are damaged, replace them. • Fusing pressure release motor defective Replace the fusing pressure release motor. • Connect-Left PCB defective Replace the Connect-Left PCB. • IOB defective Replace the IOB. |
| Error code: | SC541-00 |
| Description: | Broken fusing (Center) thermopile wire AD value: 0-6 is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more. |
| Causes: | • Broken thermopile wire • Bad connector contact |
| Remedy: | • Clear the SP: fusing SC. • Replace the connector. • Replace the thermopile. |
| Error code: | SC543-00 |
| Description: | Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec. continuously. Detection period 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (center). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC547-00 |
| Description: | Zero Cross Signal Error While fusing lamp ON/OFF control is performed, the zero cross signal is not input within 2 seconds consecutively. |
| Causes: | • Fusing unit defective • PSU defective • IOB defective |
| Remedy: | • Fusing unit defective 1. Reconnect the following connectors. • PSU – IOB connector 2. If the connector is broken, shorted, or grounded, replace the connector. • PSU defective Replace the PSU. • IOB defective Replace the IOB. |
| Error code: | SC549-00 |
| Description: | Fusing Lamp Disconnected Error The fusing thermistor (center) temperature does not reach a temperature of 100 degrees C within 30 seconds after the machine starts warming up. |
| Causes: | • Connector pin defective • Triac defective • Fusing unit defective • Fusing thermistor connection PCB defective • IOB defective • PSU defective • Fusing lamp defective |
| Remedy: | • The fusing thermistor (center) detects the temperature that exceeds 235 degrees C. • The fusing thermistor (center) detects the temperature that exceeds 195 degrees C in a heater-off state after the fusing thermistor (center) detects the temperature of 155 degrees C or less. • Connector pin defective If the I/F connector pins of the fuser unit and the main unit are deformed owing to foreign materials, replace the connectors or the units including the connectors. • Triac defective Disconnect the power cord and check that the resistance between terminals T1 and T2 of the triac TRA31 and triac TRA41 on the PSU are several Mega-Ohms and not shorted. If failed, replace the PSU. • Fusing unit defective 1. Check that no paper jam is present. 2. Reconnect the following connectors. • Fusing Unit – Fusing Thermistor Connection PCB connector • Fusing Thermistor Connection PCB – IOB connector 3. If the connector is broken, shorted, or grounded, replace the connector. 4. Replace the fusing unit. • Fusing thermistor connection PCB defective Replace the fusing thermistor connection PCB. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. • PSU defective 1. Reconnect the following connector. • PSU – IOB connector 2. Replace the PSU. • Fusing lamp defective Replace the fusing unit. |
| Error code: | SC551-00 |
| Description: | Broken fusing (End) thermistor wire AD value: 3F9h-3FFh is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more |
| Causes: | • Broken thermistor wire • Bad connector contact |
| Remedy: | • Clear the SP: fusing SC. • Check the connector connection. • Replace the Fusing Unit. |
| Error code: | SC553-00 |
| Description: | Thermopile (Edge) High Temperature Detection (software) 240 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (edge). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC581-00 |
| Description: | Temperature Sensor Disconnected Error • The average of the output from the temperature sensor is 1019 or more for 160 ms. • The average of the output from the temperature sensor is 930 or more for 5 seconds. |
| Causes: | • Temperature sensor defective • IOB defective |
| Remedy: | • Temperature sensor defective 1. Reconnect the following connector. • Temperature Sensor – IOB connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the temperature sensor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC582-00, SC584-00 |
| Description: | Temperature Sensor Shorted Error The average of the output from the temperature sensor is 31 or less for 5 seconds. |
| Causes: | • Temperature sensor defective • IOB (PCB17) defective |
| Remedy: | • Temperature sensor defective 1. Reconnect the following connector. • Temperature Sensor – IOB (PCB17) connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the temperature sensor. • IOB (PCB17) defective 1. Update the engine software to the latest version. 2. Replace the IOB (PCB17). |
| Error code: | SC622-01 |
| Description: | Paper Feed Unit Communication Error (Tray 2) A communication error is detected from the paper feed unit 2, 10 times consecutively. |
| Causes: | • Paper feed tray 2 defective • Connector disconnected or defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 2 defective Check the connection between the main machine and paper feed tray 2. • Connector disconnected or defective Reconnect the following connector. • IOB – Main Board connector • Replace the main board. • Replace the IOB. |
| Error code: | SC622-02 |
| Description: | Paper Feed Unit Communication Error (Tray 3) A communication error is detected from the paper feed unit 3, 10 times consecutively. |
| Causes: | • Paper feed tray 3 defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 3 defective Check the connection between the main machine and paper feed tray 3. • Main board defective 1. Reconnect the following connector. • IOB – Main Board connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the main board. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC622-03 |
| Description: | Paper Feed Unit Communication Error (Tray 4) A communication error is detected from the paper feed unit 4, 10 times consecutively. |
| Causes: | • Paper feed tray 4 defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 4 defective Check the connection between the main machine and paper feed tray 4. • Main board defective 1. Reconnect the following connector. • IOB – Main Board connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the main board. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC622-04 |
| Description: | Paper Feed Unit Communication Error (Tray 5) A communication error is detected from the paper feed unit 4, 10 times consecutively. |
| Causes: | • Paper feed tray 4 defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 4 defective Check the connection between the main machine and paper feed tray 4. • Main board defective 1. Reconnect the following connector. • IOB – Main Board connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the main board. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC665-02 |
| Description: | Connection Error (BCU – Imaging IOB) The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Reconnect the FFC between BCU and Imaging IOB. 2. Replace the FFC between BCU and Imaging IOB. 3. Replace the BCU. 4. Replace the Imaging IOB. |
| Error code: | SC665-21 |
| Description: | BREIT Connection Error The signal connection error is detected between CPU and Breit during the startup operation of the engine (when the main power is turned on or when the machine returns from energy save mode). |
| Causes: | BiCU defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BiCU. |
| Error code: | SC665-71 |
| Description: | IPUASIC1 Connection Error Communication error between the CPU and IPUASIC1 is detected. |
| Causes: | BiCU (PCB16) defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BiCU (PCB16). |
| Error code: | SC667-01 |
| Description: | Master Device Mode Setting Error The machine detects the CPU mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BCU. |
| Error code: | SC667-20 |
| Description: | Breit Operating Mode Setting Error The mode setting error of Breit is detected during the startup operation of the engine (when the main power is turned on or when the machine returns from energy save mode). |
| Causes: | BiCU defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BiCU. |
| Error code: | SC668-01 |
| Description: | Vodka1 Version Setting Error The machine detects the version settings error in Vodka1 when starting up, or recovery from energy saver mode |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB. 3. Replace the BCU. |
| Error code: | SC668-02 |
| Description: | Vodka2 Version Setting Error The machine detects the version settings error in Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Imaging IOB. 3. Replace the BCU. |
| Error code: | SC668-03 |
| Description: | Vodka1,2 Version Setting Error The machine detects the version settings error in both Vodka 1 and Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BCU. 3. Replace the Imaging IOB. 4. Replace the Paper Transport IOB. |
| Error code: | SC669 |
| Description: | EEPROM Communication Error The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error. (*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1) |
| Causes: | • Electrical noise • EEPROM not connected fully • EEPROM not installed • EEPROM damaged • BCU damaged |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the EEPROM. 3. Replace the EEPROM. 4. Replace the BCU. |
| Error code: | SC670-01 |
| Description: | • /ENGRDY signal was not asserted when the machine was turned on. • PCI I/F is not linked up when the machine returns from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • EC/PC/SC response was not received within specified time from power on. • Writing to Rapi driver failed (the other party not found through PCI). • Connection defect between controller board and IPU. • IPU is down / unstable • BCU is down / unstable |
| Causes: | Engine board does not start up. |
| Error code: | SC670-02 |
| Description: | Engine start up error when the machine is in operation • CPU reset by software • CPU reset by anomaly CPU • CPU reset by hardware defect / noise • Hardware defect |
| Causes: | Engine board reset unexpectedly. |
| Error code: | SC670-03 |
| Description: | IPU start up error when the machine boots up VDET_EPCI signal was not asserted when the machine was turned on. |
| Causes: | • IPU, PSU, and/or CTL defective • Incorrect connection between CTL and IPU. • Harness of IPU disconnected |
| Error code: | SC670-04 |
| Description: | Communication error between the engine and controller Communication could not linked up. |
| Causes: | • IPU and/or CTL defective • Incorrect connection between CTL and IPU. |
| Error code: | SC670-05 |
| Description: | Link up error Communication could not linked up. |
| Causes: | • CTL board defective • BiCU (PCB16) defective • Incorrect connection between CTL and BiCU (PCB16). |
| Remedy: | Logging only. |
| Error code: | SC672-00 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-10 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-11 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-12 |
| Description: | Controller start up error Communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-13 |
| Description: | Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672- 10, SC672-11, and SC672-12. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-99 |
| Description: | Controller start up error The operation panel software ended abnormally. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC687-00 |
| Description: | PER Not Received Error Unable to receive the PER command from the controller. |
| Causes: | Communication error |
| Remedy: | Replace the BCU. |
| Error code: | SC689-01 |
| Description: | EEPROM Communication Error 1 • No response from the device in reading/writing for 5 seconds or more and this problem is repeated 5 times. • The reading data of 2 locations does not match 8 times consecutively. • The writing data and reading date does not match 8 times consecutively. |
| Causes: | EEPROM on the controller board defective |
| Remedy: | 1. Turn the main power OFF and wait for 5 seconds. Then turn ON the main power. 2. Check whether the EEPROM on the controller board is installed correctly. If necessary, reinstall it. 3. Replace the controller board. 4. If the EEPROM on the controller board is damaged, replace the EEPROM. |
| Error code: | SC689-02 |
| Description: | EEPROM Communication Error 1 IOB defective |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC690-00 |
| Description: | EEPROM Data Error Reading data from EEPROM is abnormal. |
| Causes: | EEPROM on the controller board defective |
| Remedy: | 1. Turn the main power OFF and wait for 5 seconds. Then turn the main power ON. 2. Replace the IOB. 3. If the EEPROM on the controller board is damaged, replace the EEPROM. |
| Error code: | SC691-00 |
| Description: | Image Processing Error Paper jam (J010, J011, J012, J013, J014, J015) is detected twice. |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC724-03 |
| Description: | Finisher protection device cutoff error 1 Power has not been supplied beyond the main PCB fuse for 2 seconds. |
| Causes: | • Blown fuse • Defective solenoid • Connection error |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check the harnesses between PCB and solenoid/switch. Replace if necessary. 2. Check the solenoid for abnormalities. Replace if necessary. 3. Replace the finisher main board (PCB29). |
| Error code: | SC724-04 |
| Description: | Finisher protection device cutoff error 2 The fault signal of the sensor`s protection device (high-side switch) has been detected for 2 seconds. |
| Causes: | • Blown fuse • Defective solenoid • Connection error |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check the harnesses between PCB and sensors. Replace if necessary. 2. Check the sensors for abnormalities. Replace if necessary. 3. Replace the finisher main board (PCB29). |
| Error code: | SC724-30 |
| Description: | Finisher jogger motor (M16) error The finisher jogger fences move out of the home position but the finisher jogger fence HP sensor (S24) output does not change within the specified number of pulses. The 1st failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Finisher jogger fence HP sensor (S24) disconnected, defective • Finisher jogger motor (M16) disconnected, defective • Finisher jogger fence HP sensor (S24) disconnected, defective • Finisher main board (PCB29) and Finisher jogger motor (M16) |
| Remedy: | • Check the connections and cables for the components mentioned above. • Check for blockages in the finisher jogger motor (M16) mechanism. • Replace the finisher jogger fence HP sensor (S24) and/or finisher jogger motor (M16). • Replace the finisher main board (PCB29). |
| Error code: | SC724-44 |
| Description: | Finisher stapler motor (M19) error The 1st failure issues a jam error, and the 2nd failure issues this SC code. • The finisher stapler motor (M19) does not switch off within the prescribed time after operating. • The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position. • The HP sensor of the staple unit detects the home position after the staple unit moves from its home position. |
| Causes: | • Staple jam • Motor overload • Defective finisher stapler motor (M19) |
| Remedy: | • Check the connections and cables for the components mentioned above. • Replace the HP sensor and/or finisher stapler motor (M19) • Replace the finisher main board (PCB29). |
| Error code: | SC724-80 |
| Description: | Finisher gathering roller motor (M14) error |
| Causes: | • Motor overload • Loose connection of the finisher gathering roller motor (M14) • Defective finisher gathering roller motor (M14) |
| Remedy: | • Check the connections to the finisher gathering roller motor (M14). • Replace the finisher gathering roller motor (M14). |
| Error code: | SC724-81 |
| Description: | Finisher exit guide plate motor (M17) error |
| Causes: | • Motor overload • Loose connection of the finisher exit guide plate motor (M17) • Defective finisher exit guide plate motor (M17) |
| Remedy: | • Check the connections to the finisher exit guide plate motor (M17). • Replace the finisher exit guide plate motor (M17). |
| Error code: | SC724-82 |
| Description: | Finisher shift roller motor (M15) error |
| Causes: | • Motor overload • Loose connection of the finisher shift roller motor (M15) • Defective finisher shift roller motor (M15) |
| Remedy: | • Check the connections to the finisher shift roller motor (M15). • Replace the finisher shift roller motor (M15). |
| Error code: | SC724-83 |
| Description: | Finisher tray lift motor (M18) error |
| Causes: | • Motor overload • Loose connection of the tray lift motor • Defective finisher tray lift motor (M18) |
| Remedy: | • Check the connections to the tray lift motor. • Replace the finisher tray lift motor (M18). |
| Error code: | SC724-85 |
| Description: | Finisher stack height lever solenoid error Finisher stack height lever sensor does not turn on when the finisher stack height lever solenoid turns off. The 1st failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Loose connection of the finisher stack height lever solenoid • Defective finisher stack height lever solenoid • Defective finisher stack height lever sensor |
| Remedy: | • Check the connections to the finisher stack height lever solenoid. • Replace the finisher stack height lever solenoid. • Replace the finisher stack height lever sensor. |
| Error code: | SC816 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. • SC816-99 occurs as a subsystem error except any error from -06 to 96. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the "System" firmware and the other system firmware modules to the latest version. 2. Disable the STR shift function by SP5-191-001 (Power Str Set). 3. Replace the controller board. |
| Error code: | SC819-00 |
| Description: | Kernel halt error [xxxx]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel. |
| Remedy: | [0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason. (Memory device defective) • ASIC defective • Data other than code data was unzipped due to a software malfunction. • Turn the main power OFF/ON. • Replace the HDD. • Replace the memory • Replace the controller board. • Fix the software [0x5245] Link up error Link up transaction between Engine ASIC and Veena was not completed within 100 ms. Either one of following message appears on console if Link up error occurs. RESUME:PCI-Express bus ROOT_DL status error RESUME:PCI-Express bus DETUP status error "0x53554D45" -> Link up error Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x5355] L2 status time out L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec. Engine ASIC during operation was rebooted or shifted to energy saving mode. Machine reboots when SC23x, SC30x occurs. If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target. The following message appears on console. SUSPEND:PCI-Express L2 Status Check Error SUSPEND:PCI-Express L2 Status Check Error Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x6261] HDD defective Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on. [0x696e] gwinit processing end If the SCS process is ended for some reason If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification) "0x69742064" -> "init died" Turn the main power OFF/ON. [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Turn the main power OFF/ON. Console string Other error (characters on operation panel) System detected internal mismatch error • Software defective • Insufficient memory • Hardware driver defective (RAM, flash memory) • Replace with a larger capacity RAM, or flash memory. • Replace the controller board. • Replace the connected controller option with a new one. |
| Error code: | SC840-00 |
| Description: | EEPROM access error • During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code. • During the I/O processing, a writing error occurred. |
| Causes: | • Defective EEPROM |
| Error code: | SC841-00 |
| Description: | EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | SC842-00 |
| Description: | Nand-Flash updating verification error SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated. |
| Causes: | Nand-Flash defective |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC842-01 |
| Description: | Insufficient Nand-Flash blocks (threshold exceeded) At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code. |
| Causes: | Number of unusable blocks exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC842-02 |
| Description: | Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code. |
| Causes: | Number of blocks deleted exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC845 |
| Description: | Hardware Error Detected when the automatic firmware update SC845- 01 D Engine Board SC845- 02 D Controller Board SC845- 03 D Operation Panel (Normal) SC845- 04 D Operation Panel (Smart Panel) When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and the firmware update cannot be completed even by 3 retries. |
| Causes: | Hardware abnormality of the target board |
| Remedy: | Replace the target board For SC845-02, HDD and memory may cause the problem. Replace the HDD or memory if the SC cannot be recovered by replacing the controller board. |
| Error code: | SC845-50 |
| Description: | DMM or hard disk failure This SC occurs if auto firmware decompression fails after downloading the package firmware during auto firmware update or receiving reservation setting in SFU. The machine operates normally if you turn the main power off and then back on, but the SC occurs again when firmware decompression fails again during the next auto firmware update. |
| Causes: | Hardware failure (DIMM or hard disk failure) or the package file released via the global server (SERES) is corrupt. |
| Remedy: | Replace the DIMM on the controller board (PCB15). If the problem persists after replacing the DIMM, replace the hard disk. |
| Error code: | SC845-51 |
| Description: | Hardware Error Detected when the automatic firmware update Network error, DIMM error (For the MF models only) Unzipping the firmware package file downloaded via the ARFU, the application site, or the SFU failed. |
| Causes: | • There is a problem in the customer network. • DIMM board is defective. • Firmware package file is broken. |
| Remedy: | • There is a possibility of recovery by trying once again. • If the problem persists, replace the DIMM. |
| Error code: | SC855-01 |
| Description: | Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC855-02 |
| Description: | Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC857-00 |
| Description: | USB I/F Error The USB interface is unusable because of a driver error. |
| Causes: | USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.) |
| Remedy: | • Check USB connection. • Replace the controller board. |
| Error code: | SC860-00 |
| Description: | HDD startup error at main power on (HDD error) • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY*/ • SS_BAD_LABEL:/* (-4)Wrong partition type*/ • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/ • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/ • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/ • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/ • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/ • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/ • SS_SIZE_ERROR:/* (-11)Drive size too small*/ • SS_NO._PARTITION:/* (-12)The specified partition does not exist*/ • SS_NO._FILE:/* (-13)Device file does not exist*/ • Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more. |
| Causes: | • Unformatted HDD • Label data corrupted • HDD defective |
| Remedy: | Format the HDD (SP5-832: HDD formatting) through SP mode. |
| Error code: | SC860-01 |
| Description: | HDD file system error at power on (HDD error) Even one partition mount of HDD failed |
| Causes: | • Power off during file writing to HDD • Shutting down while writing the file to HDD |
| Remedy: | 1. Power cycle the machine. 2. Format the HDD with SP5-832-001. 3. Replace the HDD. |
| Error code: | SC860-02 |
| Description: | HDD label error (HDD error) HDD partition information is abnormal |
| Causes: | • Power off during HDD initialization • HDD defective |
| Remedy: | 1. Power cycle the machine. 2. Format the HDD with SP5-832-001. 3. Replace the HDD. |
| Error code: | SC860-03 |
| Description: | HDD encryption key error (HDD error) HDD encryption key could not be read with HDD encryption |
| Causes: | Simultaneous breakage of the controller`s ROM (NAND) and NVRAM |
| Remedy: | 1. Power cycle the machine. 2. Format the HDD with SP5-832-001. 3. Replace the HDD. |
| Error code: | SC863-01 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC863-02 ... SC863-23 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)). |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC864-01 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC864-02 ... SC864-23 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC864-02) to partition "v" (SC864-23)). |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC865-00 |
| Description: | HD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-01 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Replace the HDD. |
| Error code: | SC865-02 ... SC865-23 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-50 ... SC865-73 |
| Description: | HDD time-out error The machine does not detect a reply from the HDD during the HDD operation. |
| Causes: | The HDD does not respond to the read/ write command from the machine. |
| Remedy: | • Check the harness connections between the controller board and HDD. • Replace the HDD. |
| Error code: | SC866-00 |
| Description: | SD card authentication error A license error of an application that is started from the SD card was detected. |
| Causes: | Invalid program data is stored on the SD card. |
| Remedy: | Store a valid program data on the SD card. |
| Error code: | SC867-00 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd0). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-01 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd1). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-02 |
| Description: | SD card removed The SD card was removed while the machine is on. |
| Causes: | An application SD card has been removed from the slot (mount point of /mnt/sd2). |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC868 |
| Description: | SD card error 3: SD card access. An error occurred while an SD card was used. |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | • SD card not inserted correctly • SD card defective • Controller board defective Note: If you want to try to reformat the SD card, use SD Formatter Ver 1.1. |
| Error code: | SC871-01 |
| Description: | FCU error An error occurred when FCS detects FCU defective. |
| Causes: | • Time-out error • Abnormal Parameter |
| Remedy: | 1. Turn the main power OFF/ON. 2. Update the firmware if more recent firmware was released. |
| Error code: | SC871-02 |
| Description: | FCU job error (Recovery possible) This SC occurs when the FCU has detected a job error (failure to start or complete a job) that may be recovered by the auto reboot. |
| Remedy: | 1. Turn the main power OFF/ON. 2. Update the firmware if more recent firmware was released. |
| Error code: | SC871-03 |
| Description: | FCU job error (Recovery not possible) This SC occurs when the FCU has detected a job error (failure to start or complete a job) that will not be recovered by the auto reboot |
| Remedy: | 1. Turn the main power OFF/ON. 2. Update the firmware if more recent firmware was released. |
| Error code: | SC874 |
| Description: | Delete All error 1: HDD. A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit (B735) running from an SD card. |
| Causes: | • Error detected in HDD data delete program • Error detected in NVRAM data delete program • The "Delete All" option was not set |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. • Install the Data Overwrite Security Unit again. For more, see section “1. Installation”. • HDD defective |
| Error code: | SC875-01, SC875-02 |
| Description: | SC875- 01 D Delete all error (HDD erasure) (hddchack –i error) SC875- 02 D Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC877-00 |
| Description: | Data Overwrite Security card error The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done. |
| Causes: | • Data Overwrite Security option SD card is broken. • Data Overwrite Security option SD card has been removed. |
| Remedy: | • If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM. • If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card. |
| Error code: | SC878-00 |
| Description: | TPM authentication error TPM electronic recognition failure |
| Causes: | • Update of system module attempted without correct update path • USB flash memory not operating correctly |
| Remedy: | Replace the controller board (PCB3). Trusted Platform Module • In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as designated in certain Dell BIOS settings). |
| Error code: | SC878-01 |
| Description: | USB flash error There is a problem in the file system of the USB flash memory. |
| Causes: | USB Flash system files corrupted. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-02 |
| Description: | TPM error An error occurred in either TPM or the TPM driver. |
| Causes: | TPM not operating correctly. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-03 |
| Description: | TCSD error An error occurred in the TPM software stack. |
| Causes: | • TPM, TPM software cannot start • A file required by TPM is missing |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-20 |
| Description: | Random number generator self check error The unusual status is detected during the self test of generated random number seed. |
| Causes: | TPM defective. (The random number seed is generated by TPM) |
| Remedy: | 1. Turn ON the main power. 2. Replace the controller board (PCB3). |
| Error code: | SC899-00 |
| Description: | Software performance error (signal reception end) Unknown software error occurred. |
| Causes: | Occurs when an internal program behaves abnormally. |
| Remedy: | In the case of a hardware defect • Replace the hardware. In the case of a software error • Turn the main power OFF/ON. • Try updating the firmware. |
| Error code: | SC900-00 |
| Description: | Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter. |
| Causes: | • Unexpected NV-RAM is attached. • NV-RAM defective • NV-RAM data corrupted. • Data written to unexpected area because of external factor etc. • The count requested by the SRM on receiving PRT is not completed. |
| Remedy: | Replace the NV-RAM. |
| Error code: | SC920-02 |
| Description: | Printer application error (WORK memory cannot be acquired) Printer application error (Filter process ended abnormally) An error was detected in the application, and no further operation is possible. |
| Causes: | • There is a bug in the software. • The hardware configuration is not as planned (for example, insufficient memory) |
| Remedy: | • Turn the main power OFF/ON. • Increase the memory storage capacity. |
| Error code: | SC920-04 |
| Description: | Printer error (Filter process not started) When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | • Turn the main power off/on. |
| Error code: | SC921-00 |
| Description: | Printer application error (Resident font not found) The resident fonts cannot be found at printer startup. |
| Causes: | The resident font file is missing. |
| Remedy: | Turn the main power off/on. |
| Error code: | SC940-81 |
| Description: | Load SW overcurrent detection Current limiting to the load SW has been detected. |
| Causes: | Shortcircuit of the following harnesses • The harness between BiCU (PCB16) and optional counter interface board • The harness between optional counter interface board and optional counter device |
| Remedy: | Disconnect CN112 of the BiCU (PCB16) and turn on the machine. • If SC940-81 does not occur, there is a short circuit in the harnesses, optional counter interface board or the optional counter device. Replace the harness, optional counter interface board or the optional counter device. • If SC940-81 occurs, there may be a short circuit in the BiCU (PCB16). Replace the BiCU (PCB16). |
| Error code: | SC990-00 |
| Description: | Software operation error Software attempted an unexpected operation. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | • Turn the main power off/on. • Reinstall the software of the controller and BCU board. |
| Error code: | SC991-00 |
| Description: | Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | Logging only |
| Error code: | SC992-00 |
| Description: | Undefined SC issued. An SC, that is not controlled by the system, occurred. |
| Causes: | • An SC for the previous model was used mistakenly, etc. • Basically a software bug. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC994-00 |
| Description: | Application Item Error The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure. |
| Causes: | Too many executed application items |
| Remedy: | Logging only |
| Error code: | SC995-01 |
| Description: | CPM setting error 1 Comparison of machine serial number (11 digits) and machine identification code. Details: • Machine serial number cannot be identified because of BICU replacement or malfunctioning. • Machine serial number cannot be identified because of NV-RAM replacement |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Enter the machine serial number using SP5-811 (MachineSerial), and then turn the power on/off. • Attach the NV-RAM that was installed previously. |
| Error code: | SC995-02 |
| Description: | CPM setting error 2 Comparison of machine serial number (11 digits) and machine identification code. Details: Machine serial number cannot be identified because of NV-RAM replacement or malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Attach the NV-RAM that was installed previously. • Download data on the NV-RAM using SP5-825 (NV-RAM Data Download). |
| Error code: | SC995-03 |
| Description: | CPM setting error 3 Comparison of machine serial number (11 digits) and machine identification code. Details: Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Replace it with the correct type of controller. |
| Error code: | SC995-04 |
| Description: | CPM setting error 4 Comparison of machine serial number (11 digits) and machine identification code. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Return the parts to the original configuration, and then replace them according to the manual |
| Error code: | SC997-00 |
| Description: | Application function selection error The application selected by the operation panel key operated abnormally (No response, abnormal ending). |
| Causes: | Software bug (mainly the application) |
| Remedy: | • Check the optional RAM, DIMM, boards required by the application program. • Check if the combination of downloaded programs are correct. |
| Error code: | SC998-00 |
| Description: | Application start error • No application was registered to system within a specified time after the main power was turned on. (No application starts/All applications have been terminated abnormally) • Application started but cannot be drawn now for some reason. |
| Causes: | • Software bug (mainly the application) • The optional RAM, DIMM, boards required by the application program. Are not installed correctly. |
| Remedy: | • Turn the main power OFF/ON. • Check the optional RAM, DIMM, boards • Check the combination of programs • Replace the controller board. |
