Ricoh PC600
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Модули
Fuser Section
COVERS
Conveying Section 2
ELECTRICAL COMPONENTS 2
Developer Section
Laser Scanner Section
PAPER CASSETTE
Paper Feed Section 1
Operation Section
Image Formation Section
TRANSFER SECTION
DRIVE SECTION
ACCESSORIES
Electrical Components 1
PAPER FEED SECTION 2
Conveying Section 1
Детали Paper Feed Section 1
| Деталь: | Cover:Right |
| Парткод: | M0CJ1251 |
| Деталь: | COVER:RIGHT:UPPER:A |
| Парткод: | M0CJ1252 |
| Деталь: | COVER:RIGHT:UPPER:B |
| Парткод: | M0CJ1253 |
| Деталь: | COVER:CONNECTOR |
| Парткод: | M0CJ1254 |
| Деталь: | COVER:OPTION |
| Парткод: | M0CJ1255 |
| Деталь: | COVER:INNER:RIGHT |
| Парткод: | M0CJ1256 |
| Деталь: | COVER:FRONT:UPPER:LEFT |
| Парткод: | M0CJ1257 |
| Деталь: | COVER:FRONT:UPPER:RIGHT |
| Парткод: | M0CJ1258 |
| Деталь: | COVER:FRONT:UPPER:MID |
| Парткод: | M0CJ1259 |
| Деталь: | COVER:FRONT:MID:A |
| Парткод: | M0CJ1260 |
| Деталь: | COVER:FRONT:MID:B |
| Парткод: | M0CJ1261 |
| Деталь: | LID:TOP:PRINTER |
| Парткод: | M0CJ1262 |
| Деталь: | COVER:NFC |
| Парткод: | M0CJ1263 |
| Деталь: | Cover:Left |
| Парткод: | M0CJ1265 |
| Деталь: | COVER:WASTE |
| Парткод: | M0CJ1266 |
| Деталь: | COVER:INNER:LEFT |
| Парткод: | M0CJ1267 |
| Деталь: | DUCT:LID:TOP |
| Парткод: | M0CJ1268 |
| Деталь: | STAY:LID:TOP |
| Парткод: | M0CJ1269 |
| Деталь: | COVER:TOP |
| Парткод: | M0CJ1270 |
| Деталь: | Cover:Left:Upper |
| Парткод: | M0CJ1271 |
| Деталь: | COVER:WASTE:LOW |
| Парткод: | M0CJ1272 |
| Деталь: | COVER:RIGHT :BOTTOM |
| Парткод: | M0CJ1274 |
| Деталь: | COVER:LEFT:BOTTOM |
| Парткод: | M0CJ1275 |
| Деталь: | HOLDER:MAIN:SWITCH |
| Парткод: | M0CJ1290 |
| Деталь: | STRAP:COVER:REAR |
| Парткод: | M0CJ1291 |
| Деталь: | KEY:SW |
| Парткод: | M0CJ1292 |
| Деталь: | LUTCH |
| Парткод: | M0CJ1293 |
| Деталь: | LABEL:JAM |
| Парткод: | M0CJ2760 |
| Деталь: | PLATE:NUT |
| Парткод: | M0CJ1667 |
| Деталь: | PCB:NFC:ASSY |
| Парткод: | D0A45750 |
| Деталь: | ROLLER:TRANSFER:SP |
| Парткод: | M0CJ1733 |
| Деталь: | ROLLER:TRANSFER:ASSY:SP |
| Парткод: | M0CJ1734 |
| Деталь: | CONVEYING:500:SI:ASSY:SP |
| Парткод: | M0CJ1732 |
| Деталь: | ROLLER:REGIST:RUBBER:SP |
| Парткод: | M0CJ1751 |
| Деталь: | PCB:ENGINE:(PCB1) |
| Парткод: | M0CJ1677 |
| Деталь: | HIGH VOLTAGE UNIT:SP:(PCB19) |
| Парткод: | M0CJ1681 |
| Деталь: | SWITCHING:REGULATOR:230V:SP(EU/AP):(PCB9) |
| Парткод: | M0CJ1683 |
| Деталь: | SWITCHING:REGULATOR:100V:SP(NA):(PCB9) |
| Парткод: | M0CJ1684 |
| Деталь: | SW.MICRO:(SW1) |
| Парткод: | M0CJ1729 |
| Деталь: | FAN:COOLING ONVEYING SP:(FAN1) |
| Парткод: | M2811069 |
| Деталь: | SW.PUSH:(SW3) |
| Парткод: | M0CJ1105 |
| Деталь: | PCB:SWITCH:(SW5) |
| Парткод: | M0CJ1680 |
| Деталь: | BRACKET :FRONT :HV |
| Парткод: | M0CJ1057 |
| Деталь: | SENSOR:OPT.:SP:(S3) |
| Парткод: | M0CJ1730 |
| Деталь: | FOOT |
| Парткод: | M2811503 |
| Деталь: | LEVER:INTERLOCK |
| Парткод: | M0CJ1122 |
| Деталь: | TONER:FULL:DETECT:ASSY:SP:(S4) |
| Парткод: | M0CJ1688 |
| Деталь: | GUIDE:TOP:RIGHT |
| Парткод: | M0CJ1123 |
| Деталь: | PARTS_PWB_ASS |
| Парткод: | M2811430 |
| Деталь: | HVU2:(PCB20) |
| Парткод: | M0CJ1686 |
| Деталь: | FAN:MOTOR:(FAN4) |
| Парткод: | M0CJ4451 |
| Деталь: | PCB:CTL:SUB-ASSY:(PCB3) |
| Парткод: | M0CJ5501 |
| Деталь: | PCB:IMAGE PROCESSING UNIT:ASSY:(PCB2) |
| Парткод: | M0CJ5020 |
| Деталь: | EEPROM:SP |
| Парткод: | M0CJ1689 |
| Деталь: | NVRAM:ZERO COUNTER |
| Парткод: | M0CJ9590 |
| Деталь: | EEPROM:BR24T16-W |
| Парткод: | 14077935 |
| Деталь: | Development Unit:BK |
| Парткод: | M0CJ1658 |
| Деталь: | Development Unit:M |
| Парткод: | M0CJ1660 |
| Деталь: | Development Unit:C |
| Парткод: | M0CJ1661 |
| Деталь: | Development Unit:Y |
| Парткод: | M0CJ1659 |
| Деталь: | OPTICAL WRITTING UNIT:KM |
| Парткод: | M0CJ1654 |
| Деталь: | OPTICAL WRITTING UNIT:CY |
| Парткод: | M0CJ1655 |
| Деталь: | PIN:READING:GUIDE |
| Парткод: | M0CJ1752 |
| Деталь: | SPRING:LSU:HOLD |
| Парткод: | M0CJ1753 |
| Деталь: | CASSETTE ASSY |
| Парткод: | M0CJ1731 |
| Деталь: | LABEL:CURSOR |
| Парткод: | M0CJ2563 |
| Деталь: | CURSOR:LEFT |
| Парткод: | M0CJ2568 |
| Деталь: | CURSOR:RIGHT |
| Парткод: | M0CJ2569 |
| Деталь: | ARM:CURSOR:END |
| Парткод: | M0CJ2571 |
| Деталь: | CURSOR:END |
| Парткод: | M0CJ2572 |
| Деталь: | GEAR:Z13S:JOINT |
| Парткод: | M0CJ2580 |
| Деталь: | GEAR:Z13 |
| Парткод: | M0CJ2581 |
| Деталь: | WORKPLATE:LIFT |
| Парткод: | M0CJ2582 |
| Деталь: | GEAR:Z48S:LIFT |
| Парткод: | M0CJ2583 |
| Деталь: | SPRING STOPPER |
| Парткод: | M5441679 |
| Деталь: | SPRING FIX |
| Парткод: | M5441672 |
| Деталь: | SIZE FIX |
| Парткод: | M5441673 |
| Деталь: | PIN:FEED |
| Парткод: | M0CJ2662 |
| Деталь: | COVER:RETARD |
| Парткод: | M0CJ2663 |
| Деталь: | RETARD:ASSY:SP |
| Парткод: | M0CJ1739 |
| Деталь: | RETARD ROLLER |
| Парткод: | M2812520 |
| Деталь: | HOLDER:RETARD:A |
| Парткод: | M0CJ2669 |
| Деталь: | FRAME:FEED |
| Парткод: | M0CJ2681 |
| Деталь: | GUIDE:PICK:HOLDER |
| Парткод: | M0CJ2682 |
| Деталь: | Shaft:Feed |
| Парткод: | M0CJ2683 |
| Деталь: | RELEASE:ACTUATOR:PE |
| Парткод: | M0CJ2684 |
| Деталь: | ACTUATOR:B |
| Парткод: | M0CJ2686 |
| Деталь: | PCB:CASSETTE:(PCB25) |
| Парткод: | M0CJ1685 |
| Деталь: | HOLDER:FEED:ASSY:SP |
| Парткод: | M0CJ1738 |
| Деталь: | PULLEY:FEED:ASSY |
| Парткод: | M2812821 |
| Деталь: | PULLEY:PICK-UP:ASSY |
| Парткод: | M2812824 |
| Деталь: | MIDDLE:ROLLER:ASSY:SP |
| Парткод: | M0CJ1745 |
| Деталь: | ACTUATOR:PE |
| Парткод: | M0CJ1757 |
| Деталь: | Cover:Sensor |
| Парткод: | M0CJ1758 |
| Деталь: | LOCK:CASSETTE |
| Парткод: | M0CJ1759 |
| Деталь: | SPRING:LOCK:CASSETTE |
| Парткод: | M0CJ1760 |
| Деталь: | HOOK:RETARD:RELEASE:B |
| Парткод: | M0CJ1761 |
| Деталь: | SPRING:RELEASE |
| Парткод: | M0CJ1762 |
| Деталь: | LEVER PAPER |
| Парткод: | M5441664 |
| Деталь: | SPRING:SHUTTER |
| Парткод: | M0CJ1763 |
| Деталь: | SPRING:ACT |
| Парткод: | M0CJ1765 |
| Деталь: | SPRING:ACTUATOR |
| Парткод: | M0CJ1766 |
| Деталь: | PAD:REGIST:FEED |
| Парткод: | M0CJ1771 |
| Деталь: | GUIDE:CASSETTE |
| Парткод: | M0CJ1772 |
| Деталь: | INTERMEDIATE TRANSFER UNIT |
| Парткод: | M0CJ1653 |
| Деталь: | FAN:MOTOR:SP:(FAN5, FAN6) |
| Парткод: | M0CJ1749 |
| Деталь: | BUSH:DRIVE |
| Парткод: | M0CJ1151 |
| Деталь: | GEAR:Z23L |
| Парткод: | M0CJ1152 |
| Деталь: | HOUSING:MPF:DRIVE:A |
| Парткод: | M0CJ1153 |
| Деталь: | SPRING:INPUT:MPF |
| Парткод: | M0CJ1154 |
| Деталь: | SOLENOID:TONER:(SOL1) |
| Парткод: | M0CJ1155 |
| Деталь: | GEAR:Z14L:MPF |
| Парткод: | M0CJ1156 |
| Деталь: | GEAR:Z31R-Z24S |
| Парткод: | M0CJ1157 |
| Деталь: | GEAR:INPUT:A:Z36S |
| Парткод: | M0CJ1158 |
| Деталь: | GEAR:INPUT:B:Z36S |
| Парткод: | M0CJ1159 |
| Деталь: | HOUSING:MPF:DRIVE:B |
| Парткод: | M0CJ1160 |
| Деталь: | PIN:DRIVE:MPF:A |
| Парткод: | M0CJ1161 |
| Деталь: | CAM:MPF |
| Парткод: | M0CJ1162 |
| Деталь: | GEAR:Z24L |
| Парткод: | M0CJ1163 |
| Деталь: | PARTS_MOTOR-B:(M5, M6, M8) |
| Парткод: | M0CJ1670 |
| Деталь: | GEAR:Z35R |
| Парткод: | M0CJ1165 |
| Деталь: | GEAR:Z63R-Z24R |
| Парткод: | M0CJ1166 |
| Деталь: | FEED:DRIVE:ASSY:SP |
| Парткод: | M0CJ1669 |
| Деталь: | MOTOR-BL:W10:SP:(M4) |
| Парткод: | M0CJ1671 |
| Деталь: | CLUTCH:35:Z35R:SP:(CL1, CL2, CL4, CL5) |
| Парткод: | M0CJ1673 |
| Деталь: | CLUTCH:50 Z35:(CL3) |
| Парткод: | M2811055 |
| Деталь: | MOTOR:EJECT:SP:(M3) |
| Парткод: | M0CJ1740 |
| Деталь: | MOTOR-PM:FUSER:SP:(M2) |
| Парткод: | M0CJ1672 |
| Деталь: | PLATE:MIDDLE:DRIVE:A |
| Парткод: | M0CJ1173 |
| Деталь: | GEAR:Z43R-Z16S |
| Парткод: | M0CJ1174 |
| Деталь: | GEAR:Z26S |
| Парткод: | M0CJ1175 |
| Деталь: | DRIVE UNIT |
| Парткод: | M0CJ1668 |
| Деталь: | DC:MOTOR:ASSY:SP:(M7) |
| Парткод: | M0CJ1674 |
| Деталь: | Collection Bottle |
| Парткод: | M0CJ1780 |
| Деталь: | AC CODE ASSY(EU/AP) |
| Парткод: | M2815568 |
| Деталь: | POWER_CORD(120)(NA) |
| Парткод: | M2815567 |
| Деталь: | PCB:ENGINE CONNECT:(PCB21) |
| Парткод: | M0CJ1676 |
| Деталь: | ID SENSOR:SP:(PCB6, PCB7) |
| Парткод: | M0CJ1675 |
| Деталь: | SENSOR:OPT.:SP:(S1) |
| Парткод: | M0CJ1748 |
| Деталь: | DC:MOTOR:ASSY:SP:(M11) |
| Парткод: | M0CJ1735 |
| Деталь: | CLEANER:ID:ASSY:SP |
| Парткод: | M0CJ1742 |
| Деталь: | PCB:CONTAINER CONN:(PCB26) |
| Парткод: | M0CJ1736 |
| Деталь: | SW.PUSH:(SW2) |
| Парткод: | M0CJ1770 |
| Деталь: | DUCT:LEFT:INNER |
| Парткод: | M0CJ1106 |
| Деталь: | DC:MOTOR:ASSY:SP:(M10) |
| Парткод: | M0CJ1746 |
| Деталь: | PCB:DRUM CONNECT:(PCB22) |
| Парткод: | M0CJ1678 |
| Деталь: | GUIDE:CASSETTE:LEFT |
| Парткод: | M0CJ1109 |
| Деталь: | SWITCH:SIZE:(SW4) |
| Парткод: | M0CJ1110 |
| Деталь: | GEAR:Z33R-Z32R |
| Парткод: | M0CJ1111 |
| Деталь: | GEAR:Z28S-Z13S |
| Парткод: | M0CJ1112 |
| Деталь: | GEAR:Z41S |
| Парткод: | M0CJ1113 |
| Деталь: | HOLDER:GEAR |
| Парткод: | M0CJ1114 |
| Деталь: | DC:MOTOR:ASSY:SP:(M9) |
| Парткод: | M0CJ1750 |
| Деталь: | BELT:S2M:Z350 |
| Парткод: | M0CJ1116 |
| Деталь: | GUIDE:TOP:LEFT |
| Парткод: | M0CJ1117 |
| Деталь: | SLIDER:CLEANER:ID |
| Парткод: | M0CJ1118 |
| Деталь: | SPRING:SLIDER:CLEANER |
| Парткод: | M0CJ1773 |
| Деталь: | FAN:COOLING ONVEYING SP:(FAN3) |
| Парткод: | M2811069 |
| Деталь: | PCB:DRUM HEATER |
| Парткод: | M0CJ1737 |
| Деталь: | PIN:COVER |
| Парткод: | M0CJ1120 |
| Деталь: | SPRING:PULLEY:MPF |
| Парткод: | M0CJ1764 |
| Деталь: | CAP:SPRING_B-11 |
| Парткод: | M0CJ2771 |
| Деталь: | SHAFT:EXIT |
| Парткод: | M0CJ2772 |
| Деталь: | PULLEY:FEED:DU |
| Парткод: | M0CJ2773 |
| Деталь: | FRAME:MPF |
| Парткод: | M0CJ2774 |
| Деталь: | GUIDE:MPF:FEED:LOW:B |
| Парткод: | M0CJ2777 |
| Деталь: | GUIDE:MPF:FEED:LOW:A |
| Парткод: | M0CJ2778 |
| Деталь: | GUIDE:MPF:FEED:UP |
| Парткод: | M0CJ2780 |
| Деталь: | P.W.BOARD:ASSY:FUSER:ZENER |
| Парткод: | M0CJ2782 |
| Деталь: | ROLLER M/P ASSY |
| Парткод: | M2811054 |
| Деталь: | SENSOR:OPT.:SP:(S6, S7) |
| Парткод: | M0CJ1730 |
| Деталь: | COVER:MPF:ASSY:SP |
| Парткод: | M0CJ1743 |
| Деталь: | PLATE:BOTTOM:MPF:ASSY:SP |
| Парткод: | M0CJ1744 |
| Деталь: | SEPARATOR:MPF:ASSY:SP |
| Парткод: | M0CJ1747 |
| Деталь: | SPRING:SEPARATION:MPF |
| Парткод: | M0CJ1754 |
| Деталь: | BELT:S2M:Z95 |
| Парткод: | M0CJ1755 |
| Деталь: | BELT:S2M:Z130 |
| Парткод: | M0CJ1756 |
| Деталь: | REAR COVER:500 PRT ASSY(EU) |
| Парткод: | M0CJ1663 |
| Деталь: | REAR COVER:500 PRT ASSY(NA/AP) |
| Парткод: | M0CJ1662 |
| Деталь: | HOOK:DU:RELEASE |
| Парткод: | M0CJ1666 |
| Деталь: | LABEL:PUSH |
| Парткод: | M0CJ1050 |
| Деталь: | PCB:EXIT |
| Парткод: | M0CJ1682 |
| Деталь: | FAN:COOLING ONVEYING SP:(FAN7) |
| Парткод: | M2811069 |
| Деталь: | FAN:MOTOR:(FAN2) |
| Парткод: | M0CJ4451 |
Коды ошибок
SC195-00
SC202-01
SC202-02
SC203-01
SC203-02
SC220-01 ... SC220-04
SC230-01 ... SC230-04
SC230-11 ... SC230-14
SC231-01 ... SC231-04
SC240-01 ... SC240-04
SC260-01
SC260-02
SC271-00
SC302-01
SC302-02
SC302-03
SC302-04
SC321-01
SC321-02
SC321-03
SC321-04
SC332-01
SC332-02
SC332-03
SC332-04
SC370-01
SC370-02
SC370-03
SC370-04
SC370-05
SC370-06
SC370-07
SC391-02
SC391-03
SC391-04
SC391-05
SC396-01
SC396-02
SC397-01
SC397-02
SC398-01
SC398-02
SC441-01
SC441-02
SC490-01
SC490-02
SC490-03
SC490-04
SC491-02
SC491-03
SC491-04
SC491-05
SC492-01
SC492-02
SC492-03
SC492-04
SC497-00
SC501-01
SC502-01
SC502-02
SC503-01
SC503-02
SC504-01
SC504-02
SC520-00
SC540-01
SC541-00
SC542-00
SC543-00
SC544-01
SC544-02
SC544-03
SC547-00
SC549-00
SC552-00
SC580-01
SC580-02
SC580-03
SC583-00
SC622-01
SC622-02
SC622-03
SC665-02
SC665-31
SC668-00
SC668-01
SC668-02
SC668-03
SC669
SC670-01
SC670-02
SC670-03
SC670-04
SC689-01
SC689-02
SC690-00
SC691-00
SC816
SC819-00
SC840-00
SC841-00
SC842-00
SC842-01
SC842-02
SC845
SC855-01
SC855-02
SC857-00
SC860-00
SC860-01
SC860-02
SC860-03
SC863-01
SC863-02 ... SC863-23
SC864-01
SC864-02 ... SC864-23
SC865-00
SC865-01
SC865-02 ... SC865-23
SC865-50 ... SC865-73
SC866-00
SC867-00
SC867-01
SC867-02
SC868
SC874
SC875-01, SC875-02
SC877-00
SC878-00
SC878-01
SC878-02
SC878-03
SC878-20
SC899-00
SC900-00
SC920-02
SC920-04
SC921-00
SC990-00
SC991-00
SC992-00
SC994-00
SC998-00
Описание
| Error code: | SC195-00 |
| Description: | Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). |
| Causes: | The product identification code in the machine serial number (11 digits) does not match. |
| Remedy: | Re-enter the machine serial number. |
| Error code: | SC202-01 |
| Description: | Polygon Motor (M1) Error at Machine Startup (Black/Magenta) The steady signal of the motor does not turn on after passing 6s since the polygon motor starts up. |
| Causes: | • The connector is not properly connected or the wire is faulty. • The Laser unit defective is faulty. • The firmware is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit (KM) - Main/engine PCB (PCB1) 2. Replace the laser unit (KM). 3. Upgrade the engine firmware to the latest version. 4. Replace the main/engine PCB (PCB1). |
| Error code: | SC202-02 |
| Description: | Polygon Motor (M1) Error during Operation (Black/Magenta) The steady signal of the motor turns off for 6s in succession after the polygon motor was stabilized. |
| Causes: | • The connector is not properly connected or the wire is faulty. • The Laser unit defective is faulty. • The firmware is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit (KM) - Main/engine PCB (PCB1) 2. Replace the laser unit (KM). 3. Upgrade the engine firmware to the latest version. 4. Replace the main/engine PCB (PCB1). |
| Error code: | SC203-01 |
| Description: | Polygon Motor (M1) Error at Machine Startup (Cyan/Yellow) The steady signal of the motor does not turn on after passing 6s since the polygon motor starts up. |
| Causes: | • The connector is not properly connected or the wire is faulty. • The Laser unit defective is faulty. • The firmware is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit (CY) - Main/engine PCB (PCB1) 2. Replace the laser unit (CY). 3. Upgrade the engine firmware to the latest version. 4. Replace the main/engine PCB (PCB1). |
| Error code: | SC203-02 |
| Description: | Polygon Motor (M1) Error during Operation (Cyan/Yellow) The steady signal of the motor turns off for 6s in succession after the polygon motor was stabilized. |
| Causes: | • The connector is not properly connected or the wire is faulty. • The Laser unit defective is faulty. • The firmware is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit (CY) - Main/engine PCB (PCB1) 2. Replace the laser unit (CY). 3. Upgrade the engine firmware to the latest version. 4. Replace the main/engine PCB (PCB1). |
| Error code: | SC220-01 ... SC220-04 |
| Description: | SC220- 01 Leading Edge: LD1 synchronization detection error: Bk SC220- 02 Leading Edge: LD1 synchronization detection error: Cy SC220- 03 Leading Edge: LD1 synchronization detection error: Ma SC220- 04 Leading Edge: LD1 synchronization detection error: Ye Error Condition: • The synchronization detection signal (writing scan period signal) did not output. Error Detection: • Starting the machine after turned ON the main power • Printing Details: • The SC occurs when the CPU monitored for synchronization detection monitor flags in 100 ms cycles and detected errors twice consecutively. |
| Causes: | • Large main scan magnification rate • Laser unit defective (Synchronization detection board defective) • LDB defective • Synchronization/LDB harness defective |
| Remedy: | • Cycle the machine off/on. • Replace the laser unit. • Check the condensation. • Check the rate setting values. The settings should be as follows. • SP2-184-006 through 009 = initial value • SP2-102-001,007 = 123 • SP2-102-016 through 025 = 0 • Adjust SP2-184-006 through 009 while checking the images until the values become appropriate. • Replace the laser unit of the applicable color. |
| Error code: | SC230-01 ... SC230-04 |
| Description: | SC230- 01 D FGATE ON error: Bk SC230- 02 D FGATE ON error: Cy SC230- 03 D FGATE ON error: Ma SC230- 04 D FGATE ON error: Ye The FGATE signal did not turn ON within the specified time (sec.) after the writing process of the corresponding color started. |
| Causes: | • Image processing ASIC defective on IPU • Harness between IPU and LDB defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between IPU and controller board. 3. Replace the IPU. |
| Error code: | SC230-11 ... SC230-14 |
| Description: | FGATE*1: Does not turn ON: Image Transfer Error (11: Bk, 12: C, 13: M, 14: Y) FGATE signal was not output even though it is time to start writing. Error detection timing; During printing. |
| Causes: | • The BiCU (PCB2) and the controller board (PCB3) are not properly connected. • BiCU (PCB2) defective (Image writing ASIC defective) |
| Remedy: | • Turn the power OFF and then ON. • Check the connection between the BiCU (PCB2) and the controller board (PCB3). • Replace the BiCU (PCB2). (*1)FGATE: Signals used between the controller and the engine in order to send the information about the sub scan length of the page to be printed. |
| Error code: | SC231-01 ... SC231-04 |
| Description: | SC231- 01 D FGATE OFF error: Bk SC231- 02 D FGATE OFF error: Cy SC231- 03 D FGATE OFF error: Ma SC231- 04 D FGATE OFF error: Ye • The FGATE signal did not turn OFF within the specified time (sec.) after the writing process of the corresponding color ended. • The FGATE signal did not turn OFF when the next job of the corresponding color started. |
| Causes: | • Image processing ASIC defective on IPU • Harness between IPU and LDB defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between IPU and controller board. 3. Replace the IPU. |
| Error code: | SC240-01 ... SC240-04 |
| Description: | SC240- 01 D LD error: Bk SC240- 02 D LD error: Cy SC240-03 D LD error: Ma SC240- 04 D LD error: Ye • If LD error terminal of LD driver of corresponding color is asserted after LD initialization. • If an error is detected during initialization of LD driver which detects Ith/Ieta of LD of corresponding color. |
| Causes: | • LD degradation (LD broken, shift of output characteristics etc.) • The interface harness damaged or not connected correctly. • LD driver defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Check the value in SP2-110-001 to 004 (LD Driver), the default is "0h". • If current value is "0", perform step 4. • If current value is "1", perform steps 3 and 5. 3. Reconnect the connectors between LDB and IPU. 4. Replace the LD unit 5. Replace the harness between LDB to IPU. |
| Error code: | SC260-01 |
| Description: | Laser unit thermistor KM (TH3) error The sensor input sampling exceeds the reference value. (After detection, controlled at 25 °C / 77.0 °F) |
| Causes: | • The connector is not properly connected or the wire is faulty. • The laser unit is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit (KM) - Main/engince PCB (PCB1) 2. Replace the laser unit (KM). 3. Upgrade the engine firmware to the latest version. 4. Replace the main/engine PCB (PCB1). |
| Error code: | SC260-02 |
| Description: | Laser unit thermistor CY (TH4) error The sensor input sampling exceeds the reference value. (After detection, controlled at 25 °C / 77.0 °F) |
| Causes: | • The connector is not properly connected or the wire is faulty. • The laser unit is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit (CY) - Main/engince PCB (PCB1) 2. Replace the laser unit (CY). 3. Upgrade the engine firmware to the latest version. 4. Replace the main/engine PCB (PCB1). |
| Error code: | SC271-00 |
| Description: | Laser unit cleaning motor (M10) error Excess current was detected for 5 seconds continuously during the laser unit cleaning motor (M10) operation. |
| Causes: | • The laser unit cleaning drive gear or the cleaning spiral does not smoothly rotate due to the load. • The laser unit cleaning drive gear or the cleaning spiral is deformed or there is a fault in them. • The connector is not properly connected or the wire is faulty. • The laser unit cleaning motor (M10) is not properly attached, or it is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Execute laser scanner cleaning. 2. Clean the laser unit cleaning drive gear and the cleaning spiral, and then apply grease to these parts. 3. Replace the laser unit. 4. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. Laser unit cleaning motor (M10) - Engine relay PCB (PCB21) 5. Reattach the laser unit cleaning motor (M10). If it is not repaired, replace it. 6. Upgrade the engine firmware to the latest version. 7. Replace the main/engine PCB (PCB1). |
| Error code: | SC302-01 |
| Description: | Charge current error (black) The rush-in current to drum unit K is less at the Vpp adjustment for the main charge adjustment. |
| Causes: | • The drum or drum screw does not rotate normally. • The main charger unit is not attached properly. • FFC is not properly connected, or it is faulty. • The HVP (PCB19) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the drum unit. 2. Reinstall the main charger unit on the drum unit properly. If it is not resolved, replace the main charger unit. 3. Clean the following FFC terminal of the FFC and reconnect. If the FFC terminal is deformed or FFC is short circuited, replace FFC. HVP (PCB19) - main/engine PCB (PCB1) 4. Replace the HVP (PCB19). 5. Upgrade the main firmware and the engine firmware to the latest version. 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC302-02 |
| Description: | Charge current error (cyan) The rush-in current to drum unit C is less at the Vpp adjustment for the main charge adjustment. |
| Causes: | • The drum or drum screw does not rotate normally. • The main charger unit is not attached properly. • FFC is not properly connected, or it is faulty. • The HVP (PCB19) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the drum unit. 2. Reinstall the main charger unit on the drum unit properly. If it is not resolved, replace the main charger unit. 3. Clean the following FFC terminal of the FFC and reconnect. If the FFC terminal is deformed or FFC is short circuited, replace FFC. HVP (PCB19) - main/engine PCB (PCB1) 4. Replace the HVP (PCB19). 5. Upgrade the main firmware and the engine firmware to the latest version. 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC302-03 |
| Description: | Charge current error (magenta) The rush-in current to drum unit M is less at the Vpp adjustment for the main charge adjustment. |
| Causes: | • The drum or drum screw does not rotate normally. • The main charger unit is not attached properly. • FFC is not properly connected, or it is faulty. • The HVP (PCB19) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the drum unit. 2. Reinstall the main charger unit on the drum unit properly. If it is not resolved, replace the main charger unit. 3. Clean the following FFC terminal of the FFC and reconnect. If the FFC terminal is deformed or FFC is short circuited, replace FFC. HVP (PCB19) - main/engine PCB (PCB1) 4. Replace the HVP (PCB19). 5. Upgrade the main firmware and the engine firmware to the latest version. 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC302-04 |
| Description: | Charge current error (yellow) The rush-in current to drum unit Y is less at the Vpp adjustment for the main charge adjustment. |
| Causes: | • The drum or drum screw does not rotate normally. • The main charger unit is not attached properly. • FFC is not properly connected, or it is faulty. • The HVP (PCB19) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the drum unit. 2. Reinstall the main charger unit on the drum unit properly. If it is not resolved, replace the main charger unit. 3. Clean the following FFC terminal of the FFC and reconnect. If the FFC terminal is deformed or FFC is short circuited, replace FFC. HVP (PCB19) - main/engine PCB (PCB1) 4. Replace the HVP (PCB19). 5. Upgrade the main firmware and the engine firmware to the latest version. 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC321-01 |
| Description: | Development unit type mismatch (black) The main unit and developer unit K is not matched. |
| Causes: | The correct development unit is not installed in the slot for development unit. |
| Remedy: | Install the correct development unit. |
| Error code: | SC321-02 |
| Description: | Development unit type mismatch (cyan) The main unit and developer unit C is not matched. |
| Causes: | The correct development unit is not installed in the slot for development unit. |
| Remedy: | Install the correct development unit. |
| Error code: | SC321-03 |
| Description: | Development unit type mismatch (magenta) The main unit and developer unit M is not matched. |
| Causes: | The correct development unit is not installed in the slot for development unit. |
| Remedy: | Install the correct development unit. |
| Error code: | SC321-04 |
| Description: | Development unit type mismatch (yellow) The main unit and developer unit Y is not matched. |
| Causes: | The correct development unit is not installed in the slot for development unit. |
| Remedy: | Install the correct development unit. |
| Error code: | SC332-01 |
| Description: | Toner supply motor 1 error (left toner supply bottle) |
| Causes: | The left toner supply bottle has locked and is not rotating correctly. The rotation of the bottle is checked every 100 ms. When these errors start, a count begins. For every 10 errors detected in succession, this counts as 1. When the total reaches 23 (230), this SC code is issued. |
| Remedy: | • Toner bottle set incorrectly • Overload due to obstruction preventing bottle from rotating • Toner bottle motor broken, defective • Motor broken |
| Error code: | SC332-02 |
| Description: | Toner motor (M11) error (cyan) The excess current signal was detected for 5 seconds continuously. |
| Causes: | • The spiral locks up. (It does not rotate.) • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Toner motor (M11) (cyan) is not properly attached, or it is faulty • The toner motor unit is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the toner cartridge (C). 2. Clean the drive gears and the couplings in the toner motor unit and apply the grease to them. 3. Reconnect the following wire connectors and clean FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Toner motor (M11) (cyan) and engine relay PCB (PCB21) • Engine relay PCB (PCB21) and main/engine PCB (PCB1) 4. Reattach toner motor (M11) (cyan). If it is not repaired, replace it. 5. Replace the toner motor unit. 6. Replace the engine relay PCB (PCB21). 7. Upgrade the engine firmware to the latest version. |
| Error code: | SC332-03 |
| Description: | Toner motor (M11) error (magenta) The excess current signal was detected for 5 seconds continuously. |
| Causes: | • The spiral locks up. (It does not rotate.) • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Toner motor (M11) (magenta) is not properly attached, or it is faulty • The toner motor unit is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the toner cartridge (M). 2. Clean the drive gears and the couplings in the toner motor unit and apply the grease to them. 3. Reconnect the following wire connectors and clean FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Toner motor (M11) (magenta) and engine relay PCB (PCB21) • Engine relay PCB (PCB21) and main/engine PCB (PCB1) 4. Reattach toner motor (M11) (magenta). If it is not repaired, replace it. 5. Replace the toner motor unit. 6. Replace the engine relay PCB (PCB21). 7. Upgrade the engine firmware to the latest version. 8. Replace the main/engine PCB (PCB1). |
| Error code: | SC332-04 |
| Description: | Toner motor (M11) error (yellow) The excess current signal was detected for 5 seconds continuously. |
| Causes: | • The spiral locks up. (It does not rotate.) • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Toner motor (M11) (yellow) is not properly attached, or it is faulty • The toner motor unit is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Replace the toner cartridge (Y). 2. Clean the drive gears and the couplings in the toner motor unit and apply the grease to them. 3. Reconnect the following wire connectors and clean FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Toner motor (M11) (yellow) and engine relay PCB (PCB21) • Engine relay PCB (PCB21) and main/engine PCB (PCB1) 4. Reattach toner motor (M11) (yellow). If it is not repaired, replace it. 5. Replace the toner motor unit. 6. Replace the engine relay PCB (PCB21). 7. Upgrade the engine firmware to the latest version. 8. Replace the main/engine PCB (PCB1). |
| Error code: | SC370-01 |
| Description: | TM(ID) Sensor calibration error (Right)* The specular light output voltage (Vsg_reg) of the Right TM (ID) Sensor cannot be calibrated to a value in the target range. Upper limit (initially 2.97 V) Lower limit (initially 2.31V) * This is the sensor on the left as viewed from the front. |
| Causes: | - Disconnected TM(ID) Sensor connector/bad contact - Stained TM(ID) Sensor window - Failed TM(ID) Sensor - Image Transfer Belt loosened or out of place |
| Remedy: | • Check the TM(ID) Sensor • Clean the TM(ID) Sensor Detection window • Check the Image Transfer Belt • Replace the TM(ID) Sensor |
| Error code: | SC370-02 |
| Description: | TM(ID) Sensor calibration error (Left)* The specular light output voltage (Vsg_reg) of the Left TM(ID) Sensor cannot be calibrated to a value in the target range. Upper limit (initially 2.97 V) Lower limit (initially 2.31V) * This is the sensor on the right as viewed from the front. |
| Causes: | - Disconnected TM(ID) Sensor connector/bad contact - Stained TM(ID) Sensor window - Failed TM(ID) Sensor - Image Transfer Belt loosened or out of place |
| Remedy: | • Check the TM(ID) Sensor • Clean the TM(ID) Sensor Detection window • Check the Image Transfer Belt • Replace the TM(ID) Sensor |
| Error code: | SC370-03 |
| Description: | Bias calibration reading error (black) The ID sensor cannot read the patch image density on the transfer belt normally when executing Calibration. |
| Causes: | • The ID sensor does not operate properly. • The ID sensor is dirty. • Calibration failed last time. • The ID sensor shutter is not opened. • The transfer belt surface is dirty or scratched. • The drum unit or developer unit parts are dirty or worn down. • The ID sensor is not attached properly. • The connector is not properly connected or the wire is faulty. • ID sensor 1, 2 are abnormal and an error is detected when executing Calibration. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Clean the surface of ID sensor 1/2. 3. Execute [Color Calibration] from the [Maintenance] menu. 4. Check if the ID sensor shutter opens and closes according to the paper tray opening and closing. If it does not open properly, repair it. 5. Clean the surface of the transfer belt. Or replace the ITB unit. 6. Clean the drum unit (K) and development unit (K). If the parts are worn down, replace the unit. 7. Reinstall ID sensor 1/2. 8. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. ID sensor 1/2 - main/engine PCB (PCB1) 9. Replace ID sensor 1/2. 10. Upgrade the engine firmware to the latest version. 11. Replace the main/engine PCB (PCB1). |
| Error code: | SC370-04 |
| Description: | Bias calibration reading error (cyan) The ID sensor cannot read the patch image density on the transfer belt normally when executing Calibration. |
| Causes: | • The ID sensor does not operate properly. • The ID sensor is dirty. • Calibration failed last time. • The ID sensor shutter is not opened. • The transfer belt surface is dirty or scratched. • The drum unit or developer unit parts are dirty or worn down. • The ID sensor is not attached properly. • The connector is not properly connected or the wire is faulty. • ID sensor 1, 2 are abnormal and an error is detected when executing Calibration. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Clean the surface of ID sensor 1/2. 3. Execute [Color Calibration] from the [Maintenance] menu. 4. Check if the ID sensor shutter opens and closes according to the paper tray opening and closing. If it does not open properly, repair it. 5. Clean the surface of the transfer belt. Or replace the ITB unit. 6. Clean the drum unit (C) and development unit (C). If the parts are worn down, replace the unit. 7. Reinstall ID sensor 1/2. 8. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. ID sensor 1/2 - main/engine PCB (PCB1) 9. Replace ID sensor 1/2. 10. Upgrade the engine firmware to the latest version. 11. Replace the main/engine PCB (PCB1). |
| Error code: | SC370-05 |
| Description: | Bias calibration reading error (magenta) The ID sensor cannot read the patch image density on the transfer belt normally when executing Calibration. |
| Causes: | • The ID sensor does not operate properly. • The ID sensor is dirty. • Calibration failed last time. • The ID sensor shutter is not opened. • The transfer belt surface is dirty or scratched. • The drum unit or developer unit parts are dirty or worn down. • The ID sensor is not attached properly. • The connector is not properly connected or the wire is faulty. • ID sensor 1, 2 are abnormal and an error is detected when executing Calibration. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Clean the surface of ID sensor 1/2. 3. Execute [Color Calibration] from the [Maintenance] menu. 4. Check if the ID sensor shutter opens and closes according to the paper tray opening and closing. If it does not open properly, repair it. 5. Clean the surface of the transfer belt. Or replace the ITB unit. 6. Clean the drum unit (M) and development unit (M). If the parts are worn down, replace the unit. 7. Reinstall ID sensor 1/2. 8. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. ID sensor 1/2 - main/engine PCB (PCB1) 9. Replace ID sensor 1/2. 10. Upgrade the engine firmware to the latest version. 11. Replace the main/engine PCB (PCB1). |
| Error code: | SC370-06 |
| Description: | Bias calibration reading error (yellow) The ID sensor cannot read the patch image density on the transfer belt normally when executing Calibration. |
| Causes: | • The ID sensor does not operate properly. • The ID sensor is dirty. • Calibration failed last time. • The ID sensor shutter is not opened. • The transfer belt surface is dirty or scratched. • The drum unit or developer unit parts are dirty or worn down. • The ID sensor is not attached properly. • The connector is not properly connected or the wire is faulty. • ID sensor 1, 2 are abnormal and an error is detected when executing Calibration. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Clean the surface of ID sensor 1/2. 3. Execute [Color Calibration] from the [Maintenance] menu. 4. Check if the ID sensor shutter opens and closes according to the paper tray opening and closing. If it does not open properly, repair it. 5. Clean the surface of the transfer belt. Or replace the ITB unit. 6. Clean the drum unit (Y) and development unit (Y). If the parts are worn down, replace the unit. 7. Reinstall ID sensor 1/2. 8. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. ID sensor 1/2 - main/engine PCB (PCB1) 9. Replace ID sensor 1/2. 10. Upgrade the engine firmware to the latest version. 11. Replace the main/engine PCB (PCB1). |
| Error code: | SC370-07 |
| Description: | Color registration timing error The image patch position on the transfer belt is outside the range of the ID sensor reading. The transfer belt surface is dirty or image patch density is light. |
| Causes: | • The ID sensor does not operate properly. • The ID sensor is dirty. • Calibration failed last time. • The ID sensor shutter is not opened. • The transfer belt surface is dirty or scratched. • The parts for the drum unit, developer unit and laser unit is dirty or worn out. • The laser unit or drum unit is not installed in the proper position. The laser unit is faulty. • The ID sensor is not attached properly. • The connector is not properly connected or the wire is faulty. • ID sensor 1, 2 are abnormal and an error is detected when executing Calibration. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Clean the surface of ID sensor 1/2. 3. Execute [Color Calibration] from the [Maintenance] menu. 4. Check if the ID sensor shutter opens and closes according to the paper tray opening and closing. If it does not open properly, repair it. 5. Clean the transfer belt surface. Or, replace the ITB unit. 6. Clean drum unit, developer unit and the laser unit. If the parts are worn down, replace the unit. 7. Reinstall the laser unit and the drum unit. If it is not resolved, replace the laser unit. 8. Reattach ID sensor 1/2. 9. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. ID sensor 1/2 - main/engine PCB (PCB1) 10. Replace ID sensor 1/2. 11. Upgrade the engine firmware to the latest version. 12. Replace the main/engine PCB (PCB1). |
| Error code: | SC391-02 |
| Description: | Development unit EEPROM error (black) 1. No response from the device is detected for 5ms or more 5 times continuously when reading / writing the data. 2. The reading data of 2 points mismatches 8 times continuously. 3. The reading data and the writing data mismatch 8 times continuously. |
| Causes: | • The EEPROM data in development unit (K) is faulty. • The connector is not properly connected or the wire is faulty. • The EEPROM in development unit (K) is faulty. • The firmware is not the latest version. • The drum relay PCB (PCB22) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Reinsert development unit (K) into the main unit all the way to reconnect the connector. Also, if the wire is faulty, replace it. • Development unit (K) and drum relay PCB (PCB22) • Drum relay PCB (PCB22) and main/engine PCB (PCB1) 3. Replace the development unit (K). 4. Upgrade the engine firmware to the latest version. 5. Replace the drum relay PCB (PCB22). 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC391-03 |
| Description: | Development unit EEPROM error (cyan) 1. No response from the device is detected for 5ms or more 5 times continuously when reading / writing the data. 2. The reading data of 2 points mismatches 8 times continuously. 3. The reading data and the writing data mismatch 8 times continuously. |
| Causes: | • The EEPROM data in development unit (C) is faulty. • The connector is not properly connected or the wire is faulty. • The EEPROM in development unit (C) is faulty. • The firmware is not the latest version. • The drum relay PCB (PCB22) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Reinsert development unit (C) into the main unit all the way to reconnect the connector. Also, if the wire is faulty, replace it. • Development unit (C) and drum relay PCB (PCB22) • Drum relay PCB (PCB22) and main/engine PCB (PCB1) 3. Replace the development unit (C). 4. Upgrade the engine firmware to the latest version. 5. Replace the drum relay PCB (PCB22). 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC391-04 |
| Description: | Development unit EEPROM error (magenta) 1. No response from the device is detected for 5ms or more 5 times continuously when reading / writing the data. 2. The reading data of 2 points mismatches 8 times continuously. 3. The reading data and the writing data mismatch 8 times continuously. |
| Causes: | • The EEPROM data in development unit (M) is faulty. • The connector is not properly connected or the wire is faulty. • The EEPROM in development unit (M) is faulty. • The firmware is not the latest version. • The drum relay PCB (PCB22) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Reinsert development unit (M) into the main unit all the way to reconnect the connector. Also, if the wire is faulty, replace it. • Development unit (M) and drum relay PCB (PCB22) • Drum relay PCB (PCB22) and main/engine PCB (PCB1) 3. Replace the development unit (M). 4. Upgrade the engine firmware to the latest version. 5. Replace the drum relay PCB (PCB22). 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC391-05 |
| Description: | Development unit EEPROM error (yellow) 1. No response from the device is detected for 5ms or more 5 times continuously when reading / writing the data. 2. The reading data of 2 points mismatches 8 times continuously. 3. The reading data and the writing data mismatch 8 times continuously. |
| Causes: | • The EEPROM data in development unit (Y) is faulty. • The connector is not properly connected or the wire is faulty. • The EEPROM in development unit (Y) is faulty. • The firmware is not the latest version. • The drum relay PCB (PCB22) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Reinsert development unit (Y) into the main unit all the way to reconnect the connector. Also, if the wire is faulty, replace it. • Development unit (Y) and drum relay PCB (PCB22) • Drum relay PCB (PCB22) and main/engine PCB (PCB1) 3. Replace the development unit (Y). 4. Upgrade the engine firmware to the latest version. 5. Replace the drum relay PCB (PCB22). 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC396-01 |
| Description: | Drum Motor: K Error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing • A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | - Disconnected connector - Broken signal wire - Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Drum Motor: K. |
| Error code: | SC396-02 |
| Description: | Drum Motor Error 2 After the drum motor is stabilized, the stable OFF signal is detected for 2 seconds consecutively. |
| Causes: | • Connector disconnected or defective • Drive transmission of the drum motor defective • Drum motor defective • IOB defective |
| Remedy: | • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • IOB – Drum Motor connector • Drive transmission of the drum motor defective Check the gears. If any gears are damaged, replace them. • Drum motor defective Replace the drum motor. • IOB defective Replace the IOB. |
| Error code: | SC397-01 |
| Description: | Drum motor 2 (M8) steady-state error (cyan/yellow) The steady signal turns off for 2 seconds continuously after the motor is stabilized. |
| Causes: | • The drum does not rotate smoothly. • The drum motor 2 (M8) drive is not transmitted correctly. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Drum motor 2 (M8) is not properly attached, or it is faulty. • The firmware is not the latest version. • The engine relay PCB (PCB21) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Check if the drum and the drum cleaning screw rotates manually. If it locks up, replace drum unit C or Y. 2. Check if the drive gear rotates smoothly and has no excessive load. And apply the grease to the frictional parts and repair the related parts so that the drive gear rotates smoothly. 3. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Drum motor 2 (M8) - engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 4. Reattach drum motor 2 (M8). If it is not repaired, replace it. 5. Upgrade the engine firmware to the latest version 6. Replace the engine relay PCB (PCB21). 7. Replace the main/engine PCB (PCB1). |
| Error code: | SC397-02 |
| Description: | Drum motor 2 (M8) standby error (cyan/yellow) The steady signal does not turn on after passing 3 seconds since the motor started up. |
| Causes: | • The drum does not rotate smoothly. • The drum motor 2 (M8) drive is not transmitted correctly. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Drum motor 2 (M8) is not properly attached, or it is faulty. • The firmware is not the latest version. • The engine relay PCB (PCB21) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Check if the drum and the drum cleaning screw rotates manually. If it locks up, replace drum unit C or Y. 2. Check if the drive gear rotates smoothly and has no excessive load. And apply the grease to the frictional parts and repair the related parts so that the drive gear rotates smoothly. 3. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Drum motor 2 (M8) - engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 4. Reattach drum motor 2 (M8). If it is not repaired, replace it. 5. Upgrade the engine firmware to the latest version 6. Replace the engine relay PCB (PCB21). 7. Replace the main/engine PCB (PCB1). |
| Error code: | SC398-01 |
| Description: | Drum motor 1 (M7) steady-state error (black/magenta) The steady signal turns off for 2 seconds continuously after the motor is stabilized. |
| Causes: | • The drum does not rotate smoothly. • The drum motor 1 (M7) drive is not transmitted correctly. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Drum motor 1 (M7) is not properly attached, or it is faulty. • The firmware is not the latest version. • The engine relay PCB (PCB21) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Check if the drum and the drum cleaning screw rotates manually. If it locks up, replace drum unit K or M. 2. Check if the drive gear rotates smoothly and has no excessive load. And apply the grease to the frictional parts and repair the related parts so that the drive gear rotates smoothly. 3. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Drum motor 1 (M7) - engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 4. Reattach drum motor 1 (M7). If it is not repaired, replace it. 5. Upgrade the engine firmware to the latest version 6. Replace the engine relay PCB (PCB21). 7. Replace the main/engine PCB (PCB1). |
| Error code: | SC398-02 |
| Description: | Drum motor 1 (M7) standby error (black/magenta) The steady signal does not turn on after passing 3 seconds since the motor started up. |
| Causes: | • The drum does not rotate smoothly. • The drum motor 1 (M7) drive is not transmitted correctly. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • Drum motor 1 (M7) is not properly attached, or it is faulty. • The firmware is not the latest version. • The engine relay PCB (PCB21) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Check if the drum and the drum cleaning screw rotates manually. If it locks up, replace drum unit K or M. 2. Check if the drive gear rotates smoothly and has no excessive load. And apply the grease to the frictional parts and repair the related parts so that the drive gear rotates smoothly. 3. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Drum motor 1 (M7) - engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 4. Reattach drum motor 1 (M7). If it is not repaired, replace it. 5. Upgrade the engine firmware to the latest version 6. Replace the engine relay PCB (PCB21). 7. Replace the main/engine PCB (PCB1). |
| Error code: | SC441-01 |
| Description: | Image transfer motor (M6) startup error The steady signal does not turn on after passing 3 seconds since the motor started up. |
| Causes: | • The image transfer motor (M6) drive is not transmitted correctly. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • The image transfer motor (M6) is not properly attached, or it is faulty. • The firmware is not the latest version. • The engine relay PCB (PCB21) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Check if the excessive load is given by rotating the drive gears, roller and the transfer belt, and clean the drive section for the ITB unit. 2. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Image transfer motor (M6) - Engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 3. Reattach the image transfer motor (M6). If it is not repaired, replace it. 4. Upgrade the engine firmware to the latest version. 5. Replace the engine relay PCB (PCB21). 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC441-02 |
| Description: | Image transfer motor (M6) steady-state error The steady signal turns off for 2 seconds continuously after the motor is stabilized. |
| Causes: | • The image transfer motor (M6) drive is not transmitted correctly. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • The image transfer motor (M6) is not properly attached, or it is faulty. • The firmware is not the latest version. • The engine relay PCB (PCB21) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Check if the excessive load is given by rotating the drive gears, roller and the transfer belt, and clean the drive section for the ITB unit. 2. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Image transfer motor (M6) - Engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 3. Reattach the image transfer motor (M6). If it is not repaired, replace it. 4. Upgrade the engine firmware to the latest version. 5. Replace the engine relay PCB (PCB21). 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC490-01 |
| Description: | Toner sensor (S9) K error The sensor output value is 0.1 V or smaller, or 3.2 V or larger during a certain time. |
| Causes: | • The toner cartridge is not properly installed. • The toner supply opening of the toner cartridge cannot be opened by operating the lever. • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The toner supply opening on the ITB unit is not opened even when installing toner cartridge K. • Toner is clogged at the toner supply path in the ITB unit. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • The gear or spiral does not rotate in the development unit, or toner sensor (S9) K is faulty. • Toner motor (M11) K is not properly attached, or it is faulty. • The drum relay PCB (PCB22) is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Reinstall toner cartridge K. 2. Replace toner cartridge K. 3. Clean the drive gear and the coupling and apply the grease to them. 4. Correct the toner supply opening at the upper part of the ITB unit so that it is opened by the lever operation. 5. Clean the inside of the ITB unit. If not resolved, replace it. 6. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Development unit K - drum drum relay PCB (PCB22) • Drum relay PCB (PCB22) - main/engine PCB (PCB1) • Toner motor (M11) K - engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 7. Replace development unit K. 8. Reattach toner motor (M11) K. If it is not repaired, replace it. 9. Replace the drum relay PCB (PCB22). 10. Replace the engine relay PCB (PCB21). 11. Upgrade the engine firmware to the latest version. 12. Replace the main/engine PCB (PCB1). |
| Error code: | SC490-02 |
| Description: | Toner sensor (S9) C error The sensor output value is 0.1 V or smaller, or 3.2 V or larger during a certain time. |
| Causes: | • The toner cartridge is not properly installed. • The toner supply opening of the toner cartridge cannot be opened by operating the lever. • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The toner supply opening on the ITB unit is not opened even when installing toner cartridge C. • Toner is clogged at the toner supply path in the ITB unit. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • The gear or spiral does not rotate in the development unit, or toner sensor (S9) C is faulty. • Toner motor (M11) C is not properly attached, or it is faulty. • The drum relay PCB (PCB22) is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Reinstall toner cartridge C. 2. Replace toner cartridge C. 3. Clean the drive gear and the coupling and apply the grease to them. 4. Correct the toner supply opening at the upper part of the ITB unit so that it is opened by the lever operation. 5. Clean the inside of the ITB unit. If not resolved, replace it. 6. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Development unit C - drum drum relay PCB (PCB22) • Drum relay PCB (PCB22) - main/engine PCB (PCB1) • Toner motor (M11) C - engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 7. Replace development unit C. 8. Reattach toner motor (M11) C. If it is not repaired, replace it. 9. Replace the drum relay PCB (PCB22). 10. Replace the engine relay PCB (PCB21). 11. Upgrade the engine firmware to the latest version. 12. Replace the main/engine PCB (PCB1). |
| Error code: | SC490-03 |
| Description: | Toner sensor (S9) M error The sensor output value is 0.1 V or smaller, or 3.2 V or larger during a certain time. |
| Causes: | • The toner cartridge is not properly installed. • The toner supply opening of the toner cartridge cannot be opened by operating the lever. • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The toner supply opening on the ITB unit is not opened even when installing toner cartridge M. • Toner is clogged at the toner supply path in the ITB unit. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • The gear or spiral does not rotate in the development unit, or toner sensor (S9) M is faulty. • Toner motor (M11) M is not properly attached, or it is faulty. • The drum relay PCB (PCB22) is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Reinstall toner cartridge M. 2. Replace toner cartridge M. 3. Clean the drive gear and the coupling and apply the grease to them. 4. Correct the toner supply opening at the upper part of the ITB unit so that it is opened by the lever operation. 5. Clean the inside of the ITB unit. If not resolved, replace it. 6. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Development unit M - drum drum relay PCB (PCB22) • Drum relay PCB (PCB22) - main/engine PCB (PCB1) • Toner motor (M11) M - engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 7. Replace development unit M. 8. Reattach toner motor (M11) M. If it is not repaired, replace it. 9. Replace the drum relay PCB (PCB22). 10. Replace the engine relay PCB (PCB21). 11. Upgrade the engine firmware to the latest version. 12. Replace the main/engine PCB (PCB1). |
| Error code: | SC490-04 |
| Description: | Toner sensor (S9) Y error The sensor output value is 0.1 V or smaller, or 3.2 V or larger during a certain time. |
| Causes: | • The toner cartridge is not properly installed. • The toner supply opening of the toner cartridge cannot be opened by operating the lever. • The drive gear or the coupling do not properly rotate or the excessive load is applied to them. • The toner supply opening on the ITB unit is not opened even when installing toner cartridge Y. • Toner is clogged at the toner supply path in the ITB unit. • The connector or FFC is not connected properly. Or, the wire or FFC is faulty. • The gear or spiral does not rotate in the development unit, or toner sensor (S9) Y is faulty. • Toner motor (M11) Y is not properly attached, or it is faulty. • The drum relay PCB (PCB22) is faulty. • The engine relay PCB (PCB21) is faulty. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Reinstall toner cartridge Y. 2. Replace toner cartridge Y. 3. Clean the drive gear and the coupling and apply the grease to them. 4. Correct the toner supply opening at the upper part of the ITB unit so that it is opened by the lever operation. 5. Clean the inside of the ITB unit. If not resolved, replace it. 6. Reconnect the following wire connectors and clean the FFC and reconnect. If there is no continuity, replace the wire. If the FFC terminal section is deformed or FFC is broken, replace the FFC. • Development unit Y - drum drum relay PCB (PCB22) • Drum relay PCB (PCB22) - main/engine PCB (PCB1) • Toner motor (M11) Y - engine relay PCB (PCB21) • Engine relay PCB (PCB21) - main/engine PCB (PCB1) 7. Replace development unit Y. 8. Reattach toner motor (M11) Y. If it is not repaired, replace it. 9. Replace the drum relay PCB (PCB22). 10. Replace the engine relay PCB (PCB21). 11. Upgrade the engine firmware to the latest version. 12. Replace the main/engine PCB (PCB1). |
| Error code: | SC491-02 |
| Description: | Disconnected connector: High voltage output error The "HVP_ERR2: Output error Sensor signal" is monitored at 20 ms intervals. If 0 (error) is detected ten times in succession (200 ms) (during non-bias output), the following causes are suspected |
| Causes: | • HVP connection harness disconnected • Damaged HVP connection harness |
| Remedy: | • Check the HVP connection harness • Replace the HVP connection harness. |
| Error code: | SC491-03 |
| Description: | Drum unit EEPROM error (Cyan) 1. No response from the device is detected for 5ms or more 5 times continuously when reading / writing the data. 2. The reading data of 2 points mismatches 8 times continuously. 3. The reading data and the writing data mismatch 8 times continuously. |
| Causes: | • The EEPROM data in drum unit C is faulty. • The connector is not properly connected or the wire is faulty. • The EEPROM in drum unit C is faulty. • The firmware is not the latest version. • The drum relay PCB (PCB22) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Reinsert drum unit C into the main unit all the way to reconnect the connector. Also, if the wire is faulty, replace it. • Drum unit C - drum relay PCB (PCB22) • Drum relay PCB (PCB22) - main/engine PCB (PCB1) 3. Replace drum unit C. 4. Upgrade the engine firmware to the latest version. 5. Replace the drum relay PCB (PCB22). 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC491-04 |
| Description: | Drum unit EEPROM error (Magenta) 1. No response from the device is detected for 5ms or more 5 times continuously when reading / writing the data. 2. The reading data of 2 points mismatches 8 times continuously. 3. The reading data and the writing data mismatch 8 times continuously. |
| Causes: | • The EEPROM data in drum unit M is faulty. • The connector is not properly connected or the wire is faulty. • The EEPROM in drum unit M is faulty. • The firmware is not the latest version. • The drum relay PCB (PCB22) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Reinsert drum unit M into the main unit all the way to reconnect the connector. Also, if the wire is faulty, replace it. • Drum unit M - drum relay PCB (PCB22) • Drum relay PCB (PCB22) - main/engine PCB (PCB1) 3. Replace drum unit M. 4. Upgrade the engine firmware to the latest version. 5. Replace the drum relay PCB (PCB22). 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC491-05 |
| Description: | Drum unit EEPROM error (Yellow) 1. No response from the device is detected for 5ms or more 5 times continuously when reading / writing the data. 2. The reading data of 2 points mismatches 8 times continuously. 3. The reading data and the writing data mismatch 8 times continuously. |
| Causes: | • The EEPROM data in drum unit Y is faulty. • The connector is not properly connected or the wire is faulty. • The EEPROM in drum unit Y is faulty. • The firmware is not the latest version. • The drum relay PCB (PCB22) is faulty. • The main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn off the power switch and pull out the power plug. After passing 5 seconds, reinsert the power plug and turn on the power switch. 2. Reinsert drum unit Y into the main unit all the way to reconnect the connector. Also, if the wire is faulty, replace it. • Drum unit Y - drum relay PCB (PCB22) • Drum relay PCB (PCB22) - main/engine PCB (PCB1) 3. Replace drum unit Y. 4. Upgrade the engine firmware to the latest version. 5. Replace the drum relay PCB (PCB22). 6. Replace the main/engine PCB (PCB1). |
| Error code: | SC492-01 |
| Description: | Drum unit type mismatch (black) The main unit and drum unit K is not matched. |
| Causes: | The correct drum unit is not installed in the slot for drum unit (K). |
| Remedy: | Install the correct drum unit. |
| Error code: | SC492-02 |
| Description: | Drum unit type mismatch (cyan) The main unit and drum unit C is not matched. |
| Causes: | The correct drum unit is not installed in the slot for drum unit (C). |
| Remedy: | Install the correct drum unit. |
| Error code: | SC492-03 |
| Description: | Drum unit type mismatch (magenta) The main unit and drum unit M is not matched. |
| Causes: | The correct drum unit is not installed in the slot for drum unit (M). |
| Remedy: | Install the correct drum unit. |
| Error code: | SC492-04 |
| Description: | Drum unit type mismatch (yellow) The main unit and drum unit Y is not matched. |
| Causes: | The correct drum unit is not installed in the slot for drum unit (Y). |
| Remedy: | Install the correct drum unit. |
| Error code: | SC497-00 |
| Description: | Machine temperature detection thermistor error Temperature sensor output error: Below 0.56V, or above 3.0V |
| Causes: | • Connector disconnection or broken • Sensor (Thermistor) defective |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Imaging Temperature Sensor (Thermistor) are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Imaging Temperature Sensor (Thermistor). |
| Error code: | SC501-01 |
| Description: | 1st Tray Lift Error (Main Machine) The 1st tray lift motor error detection count reaches 3 times. (Up to 2 times, reset instruction is displayed) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction. • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly |
| Remedy: | • Reload the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-01 |
| Description: | 2nd Tray Lift Error (Main Frame) The 2nd tray lift motor error detection count reaches 3. (Up to 2, reset is displayed.) |
| Causes: | • 2nd tray upper limit sensor connector missing, malfunction, dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-02 |
| Description: | 2nd Tray Descent Error (Main Frame) The detection count of 2nd tray descent motor descent errors reaches a total of 5. (Up to 4, reset is displayed.) |
| Causes: | • The 2nd paper feed tray upper limit sensor connector missing, malfunction, and dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC503-01 |
| Description: | 3rd Tray Lift Error (Paper Feed Unit PB3250) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-02 |
| Description: | 3rd Tray Descent Error (Paper Feed Unit PB3250) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC504-01 |
| Description: | Paper Feed Tray Lift Motor Error (Tray 4) After the paper feed tray 4 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
| Causes: | • Bottom plate of the paper feed tray defective • Connector disconnected or defective • Drive transmission of the paper feed tray lift motor defective • Paper feed tray lift motor defective • Main board defective |
| Remedy: | • Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray. • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Tray Lift Motor – Main Board connector • Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them. • Paper feed tray lift motor defective Replace the paper feed tray lift motor. • Main board defective Replace the main board. |
| Error code: | SC504-02 |
| Description: | Paper Feed Tray Error (Tray 4) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
| Causes: | • Connector defective or disconnected • Drive transmission of the paper feed motor defective • Paper feed motor defective • Main board defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Motor – Main Board connector • Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them. • Paper feed motor defective Replace the paper feed motor. • Main board defective Replace the main board. |
| Error code: | SC520-00 |
| Description: | Main motor error When the main motor is driven, the lock (state of rotation) signal is checked every 100 milliseconds. If the machine detects the lock signal in the High status 20 times in succession, it reports this error. |
| Causes: | • The main motor incurs too much load from a defective unit. • The main motor is defective. |
| Remedy: | • Turn the main power off/on. • Replace the defective unit or the motor. |
| Error code: | SC540-01 |
| Description: | Fusing Pressure Release Motor Error 1 The over-current detection signal of the fusing pressure release motor is detected 20 times consecutively. |
| Causes: | • Connector disconnected or defective • Drive transmission of the fusing pressure release motor defective • Fusing pressure release motor defective • Connect-Left PCB defective • IOB defective |
| Remedy: | • Connector disconnected or defective Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Fusing Pressure Release Motor – Connect-Left PCB connector • Connect-Left PCB – IOB connector • Drive transmission of the fusing pressure release motor defective Check the gears. If any gears are damaged, replace them. • Fusing pressure release motor defective Replace the fusing pressure release motor. • Connect-Left PCB defective Replace the Connect-Left PCB. • IOB defective Replace the IOB. |
| Error code: | SC541-00 |
| Description: | Broken fusing (Center) thermopile wire AD value: 0-6 is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more. |
| Causes: | • Broken thermopile wire • Bad connector contact |
| Remedy: | • Clear the SP: fusing SC. • Replace the connector. • Replace the thermopile. |
| Error code: | SC542-00 |
| Description: | Fusing thermistor 2 (TH2) low temperature error During standby or printing, the fusing thermistor 2 (TH2) detected 100°C / 212°F or less for 1 second continuously. |
| Causes: | • The power supply voltage reduces. • The fusing thermistor cannot detect the normal temperature with paper strip. • The connector is not properly connected or the wire is faulty. • The normal temperature cannot be detected with the fusing heater not being turned on, broken fusing thermostat wire, etc. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. • The PSU (PCB9) is faulty. • The paper exit PCB (PCB8) is faulty. |
| Remedy: | 1. Connect the power cord to a different wall outlet if the power supply voltage descends by 10% or more of the rated voltage, or multiple devices use the same outlet. 2. Remove a piece of paper remaining in the fuser unit. 3. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. • Fusing unit (fusing thermistor) - paper exit PCB (PCB8) • Paper exit PCB (PCB8) - main/engine PCB (PCB1) • PSU (PCB9) - main/engine PCB (PCB1) 4. Replace the fusing unit. 5. Upgrade the engine firmware to the latest version 6. Replace the main/engine PCB (PCB1). 7. Replace the PSU (PCB9) when the fusing heaters always turn on. 8. Replace the paper exit PCB (PCB8). |
| Error code: | SC543-00 |
| Description: | Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec. continuously. Detection period 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (center). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-01 |
| Description: | Thermopile (Center) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Pressure roller HP sensor disconnected • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Inspect the pressure roller HP sensor with SP5-803-047. 7. Replace the thermopile (center). 8. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 9. Replace the BCU. 10. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC544-02 |
| Description: | Non-contact Thermistor (Center) high temperature detection (hardware) In the event of an error |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Pressure roller HP sensor disconnected • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Remove the jammed paper between the thermopile and fusing unit. 6. Clean or replace the thermopile (center). 7. Replace the fusing unit. 8. Inspect the pressure roller HP sensor with SP5-803-047. 9. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 10. Replace the BCU. 11. Replace the PSU (AC controller board). |
| Error code: | SC544-03 |
| Description: | Fusing heater high temperature error Fusing thermistor 1 (TH1) detected 240 °C / 464 °F for 1 second continuously |
| Causes: | • The fusing thermistor cannot detect the normal temperature with paper strip. • The connector is not properly connected or the wire is faulty. • The normal temperature cannot be detected with the fusing heater not being turned on, broken fusing thermostat wire, etc. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. • The PSU (PCB9) is faulty. |
| Remedy: | 1. Remove a piece of paper remaining in the fusing unit. 2. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. • Fusing unit (fusing thermistor) - paper exit PCB (PCB8) • Paper exit PCB (PCB8) - main/engine PCB (PCB1) • PSU (PCB9) - main/engine PCB (PCB1) 3. Replace the fusing unit. 4. Upgrade the engine firmware to the latest version 5. Replace the main/engine PCB (PCB1). 6. Replace the PSU (PCB9) when the fusing heaters always turn on. |
| Error code: | SC547-00 |
| Description: | Zero Cross Signal Error While fusing lamp ON/OFF control is performed, the zero cross signal is not input within 2 seconds consecutively. |
| Causes: | • Fusing unit defective • PSU defective • IOB defective |
| Remedy: | • Fusing unit defective 1. Reconnect the following connectors. • PSU – IOB connector 2. If the connector is broken, shorted, or grounded, replace the connector. • PSU defective Replace the PSU. • IOB defective Replace the IOB. |
| Error code: | SC549-00 |
| Description: | Fusing Lamp Disconnected Error The fusing thermistor (center) temperature does not reach a temperature of 100 degrees C within 30 seconds after the machine starts warming up. |
| Causes: | • Connector pin defective • Triac defective • Fusing unit defective • Fusing thermistor connection PCB defective • IOB defective • PSU defective • Fusing lamp defective |
| Remedy: | • The fusing thermistor (center) detects the temperature that exceeds 235 degrees C. • The fusing thermistor (center) detects the temperature that exceeds 195 degrees C in a heater-off state after the fusing thermistor (center) detects the temperature of 155 degrees C or less. • Connector pin defective If the I/F connector pins of the fuser unit and the main unit are deformed owing to foreign materials, replace the connectors or the units including the connectors. • Triac defective Disconnect the power cord and check that the resistance between terminals T1 and T2 of the triac TRA31 and triac TRA41 on the PSU are several Mega-Ohms and not shorted. If failed, replace the PSU. • Fusing unit defective 1. Check that no paper jam is present. 2. Reconnect the following connectors. • Fusing Unit – Fusing Thermistor Connection PCB connector • Fusing Thermistor Connection PCB – IOB connector 3. If the connector is broken, shorted, or grounded, replace the connector. 4. Replace the fusing unit. • Fusing thermistor connection PCB defective Replace the fusing thermistor connection PCB. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. • PSU defective 1. Reconnect the following connector. • PSU – IOB connector 2. Replace the PSU. • Fusing lamp defective Replace the fusing unit. |
| Error code: | SC552-00 |
| Description: | Fusing thermistor 1 (TH1) low temperature error Fusing thermistor 1 (TH1) detects a temperature lower than 100 °C / 212 °F for 1 second in succession during ready or print. |
| Causes: | • The power supply voltage reduces. • The fusing thermistor cannot detect the normal temperature with paper strip. • The connector is not properly connected or the wire is faulty. • The normal temperature cannot be detected with the fusing heater not being turned on, broken fusing thermostat wire, etc. • The firmware is not the latest version. • The main/engine PCB (PCB1) is faulty. • The PSU (PCB9) is faulty. • The paper exit PCB (PCB8) is faulty. |
| Remedy: | 1. Connect the power cord to a different wall outlet if the power supply voltage descends by 10% or more of the rated voltage, or multiple devices use the same outlet. 2. Remove a piece of paper remaining in the fusing unit. 3. Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. • Fusing unit (fusing thermistor) - paper exit PCB (PCB8) • Paper exit PCB (PCB8) - main/engine PCB (PCB1) • PSU (PCB9) - main/engine PCB (PCB1) 4. Replace the fusing unit. 5. Upgrade the engine firmware to the latest version. 6. Replace the main/engine PCB (PCB1). 7. Replace the PSU (PCB9) when the fusing heaters always turn on. 8. Replace the paper exit PCB (PCB8). |
| Error code: | SC580-01 |
| Description: | Paper Feeder EEPROM error (Tray 2) The writing data and the reading data mismatch 4 times continuously when writing. |
| Causes: | • The paper feeder is not properly installed. • The connector is not properly connected or the wire is faulty. • The PF main PCB is faulty. |
| Remedy: | 1. Reinstall the paper feeder. 2. Reinsert the connectors into all the connectors on the PF main PCB. Also, if there is no continuity, replace the wire. 3. Replace the PF main PCB. |
| Error code: | SC580-02 |
| Description: | Paper Feeder EEPROM error (Tray 3) The writing data and the reading data mismatch 4 times continuously when writing. |
| Causes: | • The paper feeder is not properly installed. • The connector is not properly connected or the wire is faulty. • The PF main PCB is faulty. |
| Remedy: | 1. Reinstall the paper feeder. 2. Reinsert the connectors into all the connectors on the PF main PCB. Also, if there is no continuity, replace the wire. 3. Replace the PF main PCB. |
| Error code: | SC580-03 |
| Description: | Sensor 7: Fusing Roller Core: Reload Failure: Timeout 2 Failed to reach reload temperature after 2700 seconds from the start of heater control. Monitored at: Startup (Power-on, when a cover is closed, when pressure roller fusing lamp is under control) |
| Causes: | • IH malfunctioning • Overheating prevention device worked. |
| Remedy: | • Replace the thermopile. • Use with supported input voltage • Replace the IH coil unit/IH inverter. • Replace the fusing unit. |
| Error code: | SC583-00 |
| Description: | Pressure Roller Thermistor (Full-Bleed Edge) High Temperature Detection (software) Above 230 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Paper setting misdetection • Incorrect paper position in the paper feed tray • Jammed paper between the thermopile and fusing unit • Thermopile lens dirt • Thermopile deformed or not installed (or mounted) properly • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Check the paper settings. 2. Check the paper position in the paper feed tray. 3. Reconnect the connectors (between the fusing unit and the BCU). 4. Remove the jammed paper between the thermopile and fusing unit. 5. Clean or replace the thermopile (edge). 6. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 7. Replace the BCU. 8. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC622-01 |
| Description: | Paper Feed Unit Communication Error (Tray 2) A communication error is detected from the paper feed unit 2, 10 times consecutively. |
| Causes: | • Paper feed tray 2 defective • Connector disconnected or defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 2 defective Check the connection between the main machine and paper feed tray 2. • Connector disconnected or defective Reconnect the following connector. • IOB – Main Board connector • Replace the main board. • Replace the IOB. |
| Error code: | SC622-02 |
| Description: | Paper Feed Unit Communication Error (Tray 3) A communication error is detected from the paper feed unit 3, 10 times consecutively. |
| Causes: | • Paper feed tray 3 defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 3 defective Check the connection between the main machine and paper feed tray 3. • Main board defective 1. Reconnect the following connector. • IOB – Main Board connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the main board. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC622-03 |
| Description: | Paper Feed Unit Communication Error (Tray 4) A communication error is detected from the paper feed unit 4, 10 times consecutively. |
| Causes: | • Paper feed tray 4 defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 4 defective Check the connection between the main machine and paper feed tray 4. • Main board defective 1. Reconnect the following connector. • IOB – Main Board connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the main board. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC665-02 |
| Description: | Connection Error (BCU – Imaging IOB) The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Reconnect the FFC between BCU and Imaging IOB. 2. Replace the FFC between BCU and Imaging IOB. 3. Replace the BCU. 4. Replace the Imaging IOB. |
| Error code: | SC665-31 |
| Description: | Engine firmware unexpected error 1. The drum motor 1 (M7) drive continued for 60 min. or more while not printing. 2. The developer bias turns on while the main charger bias is off. (On for 3,263 ms or more continuously) 3. The high voltage remote or main charger DC bias turns on while the drum motor 1 (M7) is stopped. (On for 270 ms or more continuously) 4. The periodic writing process to the EEPROM locked for 30 seconds. (The EEPROM writing is not processed for 30 seconds or other priority process occupies (locks) to have no process for the EEPROM.) |
| Causes: | • The main power start-up is slow. • The firmware is not the latest version. • Main/engine PCB (PCB1) is not attached and connected properly. • Main/engine PCB (PCB1) is faulty. |
| Remedy: | 1. Turn the power switch off and unplug the power plug. After 5 seconds, reconnect the power plug and turn the power switch on. 2. Upgrade the engine firmware to the latest version. 3. Fix main/engine PCB (PCB1) with screws and reconnect the connectors so that the ground is secured. 4. Replace main/engine PCB (PCB1). |
| Error code: | SC668-00 |
| Description: | SPI Communication Error • The SPI communication error cannot be recovered within 10 seconds after the error occurred. • The error recovery does not finish normally. |
| Causes: | • FFC defective or disconnected • BiCU defective • IOB defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the FFC between BiCU and IOB. 3. Replace the FFC between BiCU and IOB. 4. Replace the BiCU. 5. Replace the IOB. |
| Error code: | SC668-01 |
| Description: | Vodka1 Version Setting Error The machine detects the version settings error in Vodka1 when starting up, or recovery from energy saver mode |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Paper Transport IOB. 3. Replace the BCU. |
| Error code: | SC668-02 |
| Description: | Vodka2 Version Setting Error The machine detects the version settings error in Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the Imaging IOB. 3. Replace the BCU. |
| Error code: | SC668-03 |
| Description: | Vodka1,2 Version Setting Error The machine detects the version settings error in both Vodka 1 and Vodka2 when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB • Paper Transport IOB |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BCU. 3. Replace the Imaging IOB. 4. Replace the Paper Transport IOB. |
| Error code: | SC669 |
| Description: | EEPROM Communication Error The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error. (*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1) |
| Causes: | • Electrical noise • EEPROM not connected fully • EEPROM not installed • EEPROM damaged • BCU damaged |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the EEPROM. 3. Replace the EEPROM. 4. Replace the BCU. |
| Error code: | SC670-01 |
| Description: | • /ENGRDY signal was not asserted when the machine was turned on. • PCI I/F is not linked up when the machine returns from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • EC/PC/SC response was not received within specified time from power on. • Writing to Rapi driver failed (the other party not found through PCI). • Connection defect between controller board and IPU. • IPU is down / unstable • BCU is down / unstable |
| Causes: | Engine board does not start up. |
| Error code: | SC670-02 |
| Description: | Engine start up error when the machine is in operation • CPU reset by software • CPU reset by anomaly CPU • CPU reset by hardware defect / noise • Hardware defect |
| Causes: | Engine board reset unexpectedly. |
| Error code: | SC670-03 |
| Description: | IPU start up error when the machine boots up VDET_EPCI signal was not asserted when the machine was turned on. |
| Causes: | • IPU, PSU, and/or CTL defective • Incorrect connection between CTL and IPU. • Harness of IPU disconnected |
| Error code: | SC670-04 |
| Description: | Communication error between the engine and controller Communication could not linked up. |
| Causes: | • IPU and/or CTL defective • Incorrect connection between CTL and IPU. |
| Error code: | SC689-01 |
| Description: | EEPROM Communication Error 1 • No response from the device in reading/writing for 5 seconds or more and this problem is repeated 5 times. • The reading data of 2 locations does not match 8 times consecutively. • The writing data and reading date does not match 8 times consecutively. |
| Causes: | EEPROM on the controller board defective |
| Remedy: | 1. Turn the main power OFF and wait for 5 seconds. Then turn ON the main power. 2. Check whether the EEPROM on the controller board is installed correctly. If necessary, reinstall it. 3. Replace the controller board. 4. If the EEPROM on the controller board is damaged, replace the EEPROM. |
| Error code: | SC689-02 |
| Description: | EEPROM Communication Error 1 IOB defective |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC690-00 |
| Description: | EEPROM Data Error Reading data from EEPROM is abnormal. |
| Causes: | EEPROM on the controller board defective |
| Remedy: | 1. Turn the main power OFF and wait for 5 seconds. Then turn the main power ON. 2. Replace the IOB. 3. If the EEPROM on the controller board is damaged, replace the EEPROM. |
| Error code: | SC691-00 |
| Description: | Image Processing Error Paper jam (J010, J011, J012, J013, J014, J015) is detected twice. |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC816 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. • SC816-99 occurs as a subsystem error except any error from -06 to 96. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the "System" firmware and the other system firmware modules to the latest version. 2. Disable the STR shift function by SP5-191-001 (Power Str Set). 3. Replace the controller board. |
| Error code: | SC819-00 |
| Description: | Kernel halt error [xxxx]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel. |
| Remedy: | [0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason. (Memory device defective) • ASIC defective • Data other than code data was unzipped due to a software malfunction. • Turn the main power OFF/ON. • Replace the HDD. • Replace the memory • Replace the controller board. • Fix the software [0x5245] Link up error Link up transaction between Engine ASIC and Veena was not completed within 100 ms. Either one of following message appears on console if Link up error occurs. RESUME:PCI-Express bus ROOT_DL status error RESUME:PCI-Express bus DETUP status error "0x53554D45" -> Link up error Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x5355] L2 status time out L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec. Engine ASIC during operation was rebooted or shifted to energy saving mode. Machine reboots when SC23x, SC30x occurs. If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target. The following message appears on console. SUSPEND:PCI-Express L2 Status Check Error SUSPEND:PCI-Express L2 Status Check Error Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x6261] HDD defective Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on. [0x696e] gwinit processing end If the SCS process is ended for some reason If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification) "0x69742064" -> "init died" Turn the main power OFF/ON. [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Turn the main power OFF/ON. Console string Other error (characters on operation panel) System detected internal mismatch error • Software defective • Insufficient memory • Hardware driver defective (RAM, flash memory) • Replace with a larger capacity RAM, or flash memory. • Replace the controller board. • Replace the connected controller option with a new one. |
| Error code: | SC840-00 |
| Description: | EEPROM access error • During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code. • During the I/O processing, a writing error occurred. |
| Causes: | • Defective EEPROM |
| Error code: | SC841-00 |
| Description: | EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | SC842-00 |
| Description: | Nand-Flash updating verification error SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated. |
| Causes: | Nand-Flash defective |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC842-01 |
| Description: | Insufficient Nand-Flash blocks (threshold exceeded) At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code. |
| Causes: | Number of unusable blocks exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC842-02 |
| Description: | Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code. |
| Causes: | Number of blocks deleted exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC845 |
| Description: | Hardware Error Detected when the automatic firmware update SC845- 01 D Engine Board SC845- 02 D Controller Board SC845- 03 D Operation Panel (Normal) SC845- 04 D Operation Panel (Smart Panel) When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and the firmware update cannot be completed even by 3 retries. |
| Causes: | Hardware abnormality of the target board |
| Remedy: | Replace the target board For SC845-02, HDD and memory may cause the problem. Replace the HDD or memory if the SC cannot be recovered by replacing the controller board. |
| Error code: | SC855-01 |
| Description: | Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC855-02 |
| Description: | Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC857-00 |
| Description: | USB I/F Error The USB interface is unusable because of a driver error. |
| Causes: | USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.) |
| Remedy: | • Check USB connection. • Replace the controller board. |
| Error code: | SC860-00 |
| Description: | HDD startup error at main power on (HDD error) • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY*/ • SS_BAD_LABEL:/* (-4)Wrong partition type*/ • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/ • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/ • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/ • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/ • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/ • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/ • SS_SIZE_ERROR:/* (-11)Drive size too small*/ • SS_NO._PARTITION:/* (-12)The specified partition does not exist*/ • SS_NO._FILE:/* (-13)Device file does not exist*/ • Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more. |
| Causes: | • Unformatted HDD • Label data corrupted • HDD defective |
| Remedy: | Format the HDD (SP5-832: HDD formatting) through SP mode. |
| Error code: | SC860-01 |
| Description: | HDD file system error at power on (HDD error) Even one partition mount of HDD failed |
| Causes: | • Power off during file writing to HDD • Shutting down while writing the file to HDD |
| Remedy: | 1. Power cycle the machine. 2. Format the HDD with SP5-832-001. 3. Replace the HDD. |
| Error code: | SC860-02 |
| Description: | HDD label error (HDD error) HDD partition information is abnormal |
| Causes: | • Power off during HDD initialization • HDD defective |
| Remedy: | 1. Power cycle the machine. 2. Format the HDD with SP5-832-001. 3. Replace the HDD. |
| Error code: | SC860-03 |
| Description: | HDD encryption key error (HDD error) HDD encryption key could not be read with HDD encryption |
| Causes: | Simultaneous breakage of the controller`s ROM (NAND) and NVRAM |
| Remedy: | 1. Power cycle the machine. 2. Format the HDD with SP5-832-001. 3. Replace the HDD. |
| Error code: | SC863-01 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC863-02 ... SC863-23 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)). |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC864-01 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC864-02 ... SC864-23 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC864-02) to partition "v" (SC864-23)). |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC865-00 |
| Description: | HD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-01 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Replace the HDD. |
| Error code: | SC865-02 ... SC865-23 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-50 ... SC865-73 |
| Description: | HDD time-out error The machine does not detect a reply from the HDD during the HDD operation. |
| Causes: | The HDD does not respond to the read/ write command from the machine. |
| Remedy: | • Check the harness connections between the controller board and HDD. • Replace the HDD. |
| Error code: | SC866-00 |
| Description: | SD card authentication error A license error of an application that is started from the SD card was detected. |
| Causes: | Invalid program data is stored on the SD card. |
| Remedy: | Store a valid program data on the SD card. |
| Error code: | SC867-00 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd0). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-01 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd1). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-02 |
| Description: | SD card removed The SD card was removed while the machine is on. |
| Causes: | An application SD card has been removed from the slot (mount point of /mnt/sd2). |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC868 |
| Description: | SD card error 3: SD card access. An error occurred while an SD card was used. |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | • SD card not inserted correctly • SD card defective • Controller board defective Note: If you want to try to reformat the SD card, use SD Formatter Ver 1.1. |
| Error code: | SC874 |
| Description: | Delete All error 1: HDD. A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit (B735) running from an SD card. |
| Causes: | • Error detected in HDD data delete program • Error detected in NVRAM data delete program • The "Delete All" option was not set |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. • Install the Data Overwrite Security Unit again. For more, see section “1. Installation”. • HDD defective |
| Error code: | SC875-01, SC875-02 |
| Description: | SC875- 01 D Delete all error (HDD erasure) (hddchack –i error) SC875- 02 D Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC877-00 |
| Description: | Data Overwrite Security card error The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done. |
| Causes: | • Data Overwrite Security option SD card is broken. • Data Overwrite Security option SD card has been removed. |
| Remedy: | • If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM. • If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card. |
| Error code: | SC878-00 |
| Description: | TPM authentication error TPM electronic recognition failure |
| Causes: | • Update of system module attempted without correct update path • USB flash memory not operating correctly |
| Remedy: | Replace the controller board (PCB3). Trusted Platform Module • In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as designated in certain Dell BIOS settings). |
| Error code: | SC878-01 |
| Description: | USB flash error There is a problem in the file system of the USB flash memory. |
| Causes: | USB Flash system files corrupted. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-02 |
| Description: | TPM error An error occurred in either TPM or the TPM driver. |
| Causes: | TPM not operating correctly. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-03 |
| Description: | TCSD error An error occurred in the TPM software stack. |
| Causes: | • TPM, TPM software cannot start • A file required by TPM is missing |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-20 |
| Description: | Random number generator self check error The unusual status is detected during the self test of generated random number seed. |
| Causes: | TPM defective. (The random number seed is generated by TPM) |
| Remedy: | 1. Turn ON the main power. 2. Replace the controller board (PCB3). |
| Error code: | SC899-00 |
| Description: | Software performance error (signal reception end) Unknown software error occurred. |
| Causes: | Occurs when an internal program behaves abnormally. |
| Remedy: | In the case of a hardware defect • Replace the hardware. In the case of a software error • Turn the main power OFF/ON. • Try updating the firmware. |
| Error code: | SC900-00 |
| Description: | Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter. |
| Causes: | • Unexpected NV-RAM is attached. • NV-RAM defective • NV-RAM data corrupted. • Data written to unexpected area because of external factor etc. • The count requested by the SRM on receiving PRT is not completed. |
| Remedy: | Replace the NV-RAM. |
| Error code: | SC920-02 |
| Description: | Printer application error (WORK memory cannot be acquired) Printer application error (Filter process ended abnormally) An error was detected in the application, and no further operation is possible. |
| Causes: | • There is a bug in the software. • The hardware configuration is not as planned (for example, insufficient memory) |
| Remedy: | • Turn the main power OFF/ON. • Increase the memory storage capacity. |
| Error code: | SC920-04 |
| Description: | Printer error (Filter process not started) When an error is detected in the application, which makes continued operation impossible. |
| Causes: | • Software bug • Unexpected hardware configuration (such as insufficient memory) |
| Remedy: | • Turn the main power off/on. |
| Error code: | SC921-00 |
| Description: | Printer application error (Resident font not found) The resident fonts cannot be found at printer startup. |
| Causes: | The resident font file is missing. |
| Remedy: | Turn the main power off/on. |
| Error code: | SC990-00 |
| Description: | Software operation error Software attempted an unexpected operation. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | • Turn the main power off/on. • Reinstall the software of the controller and BCU board. |
| Error code: | SC991-00 |
| Description: | Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | Logging only |
| Error code: | SC992-00 |
| Description: | Undefined SC issued. An SC, that is not controlled by the system, occurred. |
| Causes: | • An SC for the previous model was used mistakenly, etc. • Basically a software bug. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC994-00 |
| Description: | Application Item Error The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure. |
| Causes: | Too many executed application items |
| Remedy: | Logging only |
| Error code: | SC998-00 |
| Description: | Application start error • No application was registered to system within a specified time after the main power was turned on. (No application starts/All applications have been terminated abnormally) • Application started but cannot be drawn now for some reason. |
| Causes: | • Software bug (mainly the application) • The optional RAM, DIMM, boards required by the application program. Are not installed correctly. |
| Remedy: | • Turn the main power OFF/ON. • Check the optional RAM, DIMM, boards • Check the combination of programs • Replace the controller board. |
