Ricoh SP4510DN

Общие характеристики
Область применения	большой офис
Факс
Копир
Телефон
Размещение	настольный
Макс. формат	A4
Печать фотографий
Сканер
Число страниц в месяц	150 000
Технология печати	лазерная
Цветность печати
Тип	лазерный/светодиодный
Тип устройства	МФУ
Пигментные чернила
Печать без полей
Система непрерывной подачи чернил
Прямая печать
Время разогрева	17
Двусторонняя печать
Макс, разрешение для ч/б печати
По X	1 200
По Y	1 200
Скорость ч/б печати
A4	40
Время выхода первого отпечатка
Ч/б	5
Слайд-адаптер
Стандарт TWAIN
Отправка изображения по e-mail
Стандарт WIA
Количество картриджей	1
Ресурс фотобарабана	20 000
Ресурс ч/б картриджа/тонера	6 000
Печать на:
Пленках
Фотобумаге
Этикетках
Рулоне
CD/DVD
Конвертах
Матовой бумаге
Карточках
Глянцевой бумаге
Плотность бумаги
Минимальная	52
Максимальная	162
Цветной
PC Fax
Беспроводная трубка
АОН
Caller ID
Проводная трубка
Автоответчик
Стандарт DECT
Спикерфон
Языки управления
PCL 5c
PDF
PPDS
PostScript 2
PCL 6
PostScript 3
PostScript
PCL 5e
Количество установленных шрифтов
PostScript	136
PCL	58
Подача бумаги
Максимальная	1 600
Стандартная	250
Вывод бумаги
Стандартный	250
Сортировка со сдвигом
Сортер
Брошюровщик
Степлер
Электронная сортировка
Ethernet (RJ-45)
USB
Инфракрасный порт
Веб-интерфейс
Устройство для чтения карт памяти
FireWire (IEEE 1394)
Wi-Fi
Wi-Fi 802.11n
Bluetooth
LPT
AirPrint
RS-232
Версия USB	2,0
Объем памяти	512
Макс, объем памяти	1 536
Работа от аккумулятора
Экран
Поддержка ОС
DOS
Linux
Mac OS
Windows
Потребляемая мощность
При работе	1 110
Вес	14
Ширина	370
Глубина	392
Высота	306

Error code:	SC101
Description:	Exposure lamp error The white level peak did not reach the prescribed threshold when the white plate was scanned.
Causes:	The scanner has scanned the white plate, but cannot detect the certain white level. • Defective exposure lamp • Defective exposure lamp stabilizer • Defective power source harness • Defective signal harness • High-voltage cable leak • Defective darkness starting characteristic
Remedy:	• Dirty optics • Exposure lamp defective • Exposure lamp does not turn ON • Lamp stabilizer defective • High voltage line leak • Power/signal harness defective

Error code:	SC120
Description:	Scanner home position error 1 The scanner home position sensor did not detect the home position (did not go OFF) after the scanner moved forward 20 mm..
Causes:	The scanner home position sensor does not detect the scanner leaving the home position. • Defective scanner home position sensor • Defective scanner home position sensor harness • Defective scanner motor driver • Defective scanner motor
Remedy:	• Scanner motor driver board defective • Scanner motor defective • Scanner HP sensor defective • Harness between scanner motor and scanner I/O board disconnected or broken.

Error code:	SC121
Description:	Scanner home position error 2 The scanner home position sensor did not go ON after the scanner moved forward 1 mm and the feeler entered the HP sensor.
Causes:	The scanner home position sensor does not detect the scanner coming back to the home position. • Defective scanner home position sensor • Defective scanner home position sensor harness • Defective scanner motor driver • Defective scanner motor
Remedy:	• Scanner motor defective • Scanner HP sensor disconnected, defective

Error code:	SC141
Description:	Black level detection error During AGC the value for black level was not within ±2 of the prescribed value. The copier can reproduce monochrome, but not color.
Causes:	The automatic adjustment has failed to correct the black level to the permissible range. • Defective SBU board • Defective harness
Remedy:	• SBU defective • Harness defective

Error code:	SC142
Description:	White level detection error During AGC the value for white level was not within ±7 of the prescribed value.
Causes:	The automatic adjustment has failed to correct the white level to the permissible range. • Defective scanner drive • Defective optical section • Defective SBU board • Defective harness
Remedy:	• Exposure lamp defective • Harness disconnected, damaged • Dirty exposure glass, optics • Scanner motor, drive assembly defective • SBU board defective

Error code:	SC144
Description:	SBU (Sensor Board Unit) communication error When the machine is switched ON, or when the machine returns to full operation from the energy save mode, the machine can not access the SBU register, or the SBU register values are abnormal.
Causes:	Cannot correctly establish communication with the SBU. • Defective harness • Defective destination device (e.g., BICU, etc) • Defective SBU
Remedy:	• Dirty exposure glass or optics • SBU board defective • SBU harness disconnected, defective

Error code:	SC161-01
Description:	IPU error (LSYNC error)
Causes:	When turning the power on or when recovering from energy saving mode, the machine performs a BICU self-diagnostic test. If it detects an error, it reports an IPU (LSUNC) error. • Defective IPU or BICU (or bad connection between the ASIC and the LEO, LSYNC Abnormal, etc) • Faulty cable connection between the SBU and IPU (or BICU).
Remedy:	• Check the connection between SBU and IPU (BICU) • Replace the IPU (BICU)

Error code:	SC161-02
Description:	IPU error (RI response error)
Causes:	Detecting an error on access to the RI. Defective IPU (BICU, ICTL) or RI abnormal performance, etc
Remedy:	Replace the IPU (BICU)

Error code:	SC165
Description:	Unauthorized copy protection failed
Causes:	• The machine detects that the optional ICIB is not installed or is faulty even if "Unauthorized Copy Protection" in User Tools is enabled. • When the machine is switched on or recovers from the evergy saver mode, it detects that the installed optional ICIB is faulty. • ICIB nlot attached correctly • Defective ICIB
Remedy:	• Connect the ICIB correctly • Replace the ICIB

Error code:	SC195
Description:	Machine serial number error The number registered for the machine serial number does not match.
Causes:	Comparison of the product identification code in the machine serial number (11 digits). The product identification code in the machine serial number (11 digits) does not match.
Remedy:	• Confirm the correct serial number of the machine in the specifications Important! WHEN SC195 OCCURS, THE SERIAL NUMBER MUST BE INPUT. PLEASE CONTACT YOUR TECHNICAL SUPERVISOR.

Error code:	SC230-00
Description:	FGATE ON Error The FGATE signal did not turn ON within the given time period after the writing process started.
Causes:	• GAVD defective • Image processing ASIC defective • BCU, controller board not connected correctly or defective • Harness between BCU and LDB defective
Remedy:	• Turn the power off/on. • Replace the harness between IPU and laser unit. • Replace the IPU board. • Replace the controller board.

Error code:	SC231-00
Description:	FGATE OFF Error The FGATE signal did not turn OFF within the given time period after the writing process ended.
Causes:	• GAVD defective • Image processing ASIC defective • IPU, controller board not connected correctly or defective • Harness between IPU and LDB defective
Remedy:	• Turn the power off/on. • Replace the harness between IPU and laser unit. • Replace the IPU board. • Replace the controller board.

Error code:	SC270-00
Description:	Write ASIC communication error • When the Engine Board could not read the Unique ID of the Writing ASIC properly when starting this machine. • When an Error bit occurred in the communication between the Engine Board and the Writing ASIC.
Causes:	The unique ID of the write ASIC was not read normally.
Remedy:	• Turn the power OFF and then ON. • Replace the Engine Board.

Error code:	SC277-00
Description:	LED Array communication error: power supply system The power supply to LED Array has been cut off due to a blown fuse or other problem.
Causes:	Blown fuse
Remedy:	• Check the FFC. • Turn the power OFF and then ON. • Replace the FFC. • Replace the Engine Board.

Error code:	SC277-10
Description:	LEDA communication error: other The head type data was read three times in succession
Causes:	• Defective engine board (LEDA Power Error: Broken FU7) • Defective harness between PSU – engine board • PSU fault (5V Fuse broken) • Defective controller (Defective engine interface)
Remedy:	• Turn the main power off/on.

Error code:	SC302
Description:	AC charge output error 3: C An interrupt checks the status of the power pack every 2 ms. This SC is issued if the BICU detects a short in the AC charge for black, magenta, cyan, or yellow (V = 0, for example) for 500 ms (250 times).
Causes:	This SC is issued if the BICU detects a short in the power pack 10 times consecutively. Open circuit (+) / Short circuit (-)
Remedy:	• High voltage power supply • BICU defective • OPC unit defective 1. Disconnect the high voltage cable from Terminal C of the multiple highvoltage supply board. 2. Attach a voltmeter to the terminal. 3. If there is no output from the terminal, replace the high voltage power supply. -or- If there is output from the terminal, test the resistance between the high voltage cable and the ground. If resistance is nearly "0", check the highvoltage harness for defects and replace it if necessary. 4. Test the conductivity between the OPC unit and the ground. If there is no conductivity between the OPC unit and ground, replace the OPC unit. 5. If there is no charge PWM signal, replace the harness and/or BICU.

Error code:	SC332-00
Description:	Toner supply transfer lock This SC is issued if the error that the toner is not supplied is detected n times consecutively (n: SP2-931-005) on the condition that the toner cartridge is not in end
Causes:	• Overload on the toner transferring part (clogging of toner) • Screw for detecting PCDU does not turn • Detector element (sensor) defective: light leak • Supplying pick does not engage • Defective Supplying clutch • Defective Drive mechanism of screw for supplying toner cartridge
Remedy:	• Turn the main power off/on.

Error code:	SC364-00
Description:	Toner End Sensor output count error When the average value of the toner end sensor output count is 0 n times consecutively (n: SP2-931-003)
Causes:	• Connector contact failure/disconnected/broken • Detector element (sensor) does not emit light • Detecting surface inside the developing device is stained
Remedy:	• Turn the main power off/on.

Error code:	SC440-00
Description:	High Voltage Power Source: Paper Transfer : Output Error The machine detects the error detection signal “L (unexpected)” 10 times for 200 msec consecutively when monitoring the error signal every 20 msec during outputting the PWM signal.
Causes:	Hardware error • Input / Output connector is disconnected. • Input / Output harness is short-circuited. • BCU error (signal error) • HVPS defective Load error • Transfer roller`s impedance increases. • Transfer unit is not set properly.
Remedy:	• Cycle the main power off/on. • Reconnect or replace the harness of the HVPS (power pack). • Reconnect or replace the harness between the BCU and the HVPS. • Reset or replace the transfer unit. • Check if the contact and separation movement of the transfer unit works correctly. • Replace the HVPS. • Replace the BCU.

Error code:	SC498-00
Description:	Temperature and humidity sensor error Temperature sensor output error: Below 0.76V, or above 2.90V, or Moisture sensor output error: more than 2.4V
Causes:	• Sensor not setting (disconnection or broken) • Sensor defective
Remedy:	Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors related to the Temperature and Humidity Sensor are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Replace the Temperature and Humidity Sensor.

Error code:	SC508-00
Description:	Bypass Tray Size Detection Error The paper size detected on the bypass tray is different from any of the pattern of automatic size detection.
Causes:	• Bypass Length Sensor or Bypass Width Sensor malfunction • Bypass Length Sensor or Bypass Width Sensor harness disconnected
Remedy:	1. Replace the Bypass Length Sensor, or Bypass Width Sensor. 2. Replace the harness for Bypass Length Sensor, or Bypass Width Sensor.

Error code:	SC520-00
Description:	Main motor error When the main motor is driven, the lock (state of rotation) signal is checked every 100 milliseconds. If the machine detects the lock signal in the High status 20 times in succession, it reports this error.
Causes:	• The main motor incurs too much load from a defective unit. • The main motor is defective.
Remedy:	• Turn the main power off/on. • Replace the defective unit or the motor.

Error code:	SC530-00
Description:	Fusing Exhaust Fan Lock In the motor ON state, the value of the lock sensor is checked every 100msec. If a lock signal is not obtained for 50 times consecutively.
Causes:	• Motor defective • Connector disconnected • Harness broken • IOB defective
Remedy:	• Replace the fusing exhaust fan. • Reconnect the connector. • Replace the harness. • Replace the Paper Transport IOB.

Error code:	SC531-00
Description:	Fusing fan error The fan motor lock (rotating state) signal is sampled 30 times at 100 ms intervals and the fan goes into an unstable rotating state at least ten times. (No error detection occurs for two seconds after the start of the fan or after changing the speed.)
Causes:	• Failed fan motor • Disconnected connector
Remedy:	• Replace the fan motor. • Check the connector.

Error code:	SC532-00
Description:	PSU cooling fan The fan motor lock (rotating state) signal is sampled 30 times at 100 ms intervals and the fan goes into an unstable rotating state at least ten times. (No error detection occurs for two seconds after the start of the fan or after changing the speed.)
Causes:	• Failed fan motor • Disconnected connector
Remedy:	• Replace the fan motor. • Check the connector.

Error code:	SC541-00
Description:	Broken fusing (Center) thermopile wire AD value: 0-6 is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more.
Causes:	• Broken thermopile wire • Bad connector contact
Remedy:	• Clear the SP: fusing SC. • Replace the connector. • Replace the thermopile.

Error code:	SC542-01
Description:	Fusing lamp (Center) thermistor not reloaded 1 The heater thermistor has increased by less than 2.0 degrees in 1.5 seconds 5 times in a row.
Causes:	• Deformed or floating thermistor • Input voltage out of range
Remedy:	Clear the SP: fusing SC.

Error code:	SC542-02
Description:	Fusing lamp (Center) thermopile not reloaded 1 The heater (Center) thermopile does not reach 50 deg C 2.9 seconds after the start of heat control (during normal startup control).
Causes:	• Stained thermopile lens • Broken heater wire • Input voltage out of range • The overtemperature prevention mechanism started working
Remedy:	• Clean the thermopile lens. • Replace the thermopile. • Replace the Fusing Unit. • Clear the SP: fusing SC.

Error code:	SC543-00
Description:	Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec. continuously. Detection period 100ms, detection count: 10 times or more.
Causes:	• Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure
Remedy:	1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (center). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit.

Error code:	SC544-00
Description:	Fusing (Center) thermopile high-temperature detected (hardware) The heating (Center) thermistor temperature becomes 250 or higher. (The hardware high-temperature error Sensor flag is detected at 10 ms intervals.)
Causes:	• Damaged, shorted triac (element on the PSU) • Failed engine control board • Failed fusing thermopile • Failed fusing thermistor • Abnormal fusing control software behavior
Remedy:	• Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board. • Replace the fusing thermopile. • Replace the Fusing Unit.

Error code:	SC545-00
Description:	Fusing (Center) heater stay ON The fusing (Center) heater stays ON for 3 seconds or more when in stand-by state (or the fusing roller is not rotating).
Causes:	• Stained thermopile lens • Broken heater wire • The overtemperature prevention mechanism started working
Remedy:	• Clear the SP: fusing SC. • Clean the thermopile lens. • Replace the fusing thermopile. • Replace the Fusing Unit.

Error code:	SC547-01
Description:	Zero cross error (relay-contact soldering) Zero-cross signal is detected while the fusing relay is OFF.
Causes:	• Fusing relay defective (contact soldering) • Fusing relay drive circuit error
Remedy:	1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB.

Error code:	SC547-02
Description:	Zero cross error (relay contact error) Zero-cross signal is not detected while the fusing relay is ON.
Causes:	• Fusing relay damage (contact open) • Fusing relay drive circuit error • PSU fuse (24VS) blowout
Remedy:	1. Reconnect the connectors between PSU (AC Controller Board) and Paper Transport IOB. 2. Replace the PSU (AC Controller Board). 3. Replace the Paper Transport IOB. 4. Replace the harness between PSU (AC Controller Board) and Paper Transport IOB.

Error code:	SC547-03
Description:	Zero cross error (low-frequency error) Mains power supply frequency is determined to be 44 Hz or lower.
Causes:	Frequency instability of mains power supply
Remedy:	1. Check that the mains power supply frequency is higher than 44 Hz. If it is equal to or lower than 44 Hz, the mains power supply infrastructure may have defects to be dealt with. 2. Replace the PSU (AC Controller Board).

Error code:	SC551-00
Description:	Broken fusing (End) thermistor wire AD value: 3F9h-3FFh is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more
Causes:	• Broken thermistor wire • Bad connector contact
Remedy:	• Clear the SP: fusing SC. • Check the connector connection. • Replace the Fusing Unit.

Error code:	SC553-01
Description:	Fusing (End) thermistor high-temperature detected (software)
Causes:	In a condition of 235 degrees C or higher temperature, the temperature has increased more than 10 degrees C per 1 second, the heater has continuously reached 100% (maximum) duty, and the center thermistor has detected the failure to reach the target temperature by 11 degrees C. • Shorted triac • Failed Engine Board
Remedy:	• Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board.

Error code:	SC553-02
Description:	Fusing (End) thermistor high-temperature detected (software)
Causes:	The temperature is detected to stay at 245 deg C or higher for one second. • Shorted triac • Failed Engine Board
Remedy:	• Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board.

Error code:	SC554-00
Description:	Fusing (End) thermistor high-temperature detected (hardware) The heating (End) thermistor temperature becomes 250 or higher. (The hardware high-temperature error Sensor flag is detected at 10 ms intervals.)
Causes:	• Damaged, shorted triac (element on the PSU) • Failed engine control board • Failed fusing thermopile • Failed fusing thermistor • Abnormal fusing control software behavior
Remedy:	• Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board. • Replace the fusing thermopile. • Replace the Fusing Unit.

Error code:	SC557-00
Description:	Zero Cross Frequency Exceeded In the event of an error
Causes:	Frequency instability of mains power supply /Noise

Error code:	SC559-00
Description:	Fusing Jam Detected for 3 Times Consecutively Fusing jam (does not reach fusing exit sensor) is detected for 3 times consecutively. • Detection conditions Displays the SC559-00 at the time of integrating the counter each time fusing jam occurs, became fusing jam counter value = 3. The counter value is retained without fusing jam also reset by OFF/ON the power supply. • Control ON/OFF And enables ON / OFF is this SC, the default is set to OFF, then ON at the time of customer requirements. SP1-142-001 0: OFF (default), 1: ON (Set at the time of customer requirements) • Counter reset condition occurs fusing jam 1. Normal paper exit has been done during this continuous fusing jam, fusing jam counter is reset. 2. When "1" is changed to "0" SP1-142-001, to reset the (SP9-912-001) fusing jam counter. 3. When after displaying SC559, SC release is made, reset the (SP9912-001) fusing jam counter.
Causes:	• Stripper plate not mounted properly • Gear abrasion • Fusing motor failure
Remedy:	1. Inspect or replace the stripper plate. 2. Replace the gears inside the main machine or fusing unit. 3. Replace the fusing motor. 4. Replace the fusing unit.

Error code:	SC632-00
Description:	Counter device error 1 After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms.
Causes:	Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.
Remedy:	• Turn the main power off/on. • Check the serial communication line.

Error code:	SC633-00
Description:	Counter device error 2 After communication was established, the controller received the brake signal from the accounting device.
Causes:	Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.
Remedy:	• Turn the main power off/on. • Check the serial communication line.

Error code:	SC634-00
Description:	Counter device error 3 A backup RAM error was returned by the counter device.
Causes:	Counter device control board or the backup battery of counter device defective
Remedy:	• Replace the counter device control board. • Replace the backup battery.

Error code:	SC635-00
Description:	Counter device error 4 A backup battery error was returned by the counter device.
Causes:	Counter device control board or the backup battery of counter device defective
Remedy:	• Replace the counter device control board. • Replace the backup battery.

Error code:	SC636-01
Description:	IC Card Error (Expanded authentication module error) Issued when expanded authentication management is set to "ON" but either of the following occur. • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. • There is no DESS module in the machine.
Causes:	• There is no DESS module in the machine (models on which the function is optional). • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken.
Remedy:	• Set a working SD card/expanded authentication module file. • Install the DESS module. • In the SSP mode set SP5-401-160 to "0". • In the SSP mode, set SP5-401-161 to "0". • Replace the NVRAM.

Error code:	SC636-02
Description:	IC Card Error (Version error) The version of the expanded authentication module is not correct.
Causes:	Incorrect module version
Remedy:	Install the correct file of the expanded authentication module.

Error code:	SC636-11
Description:	IC Card Error (OSM user code file error) • The correct "usercode" file could not be found in the root folder of the SD card. • The "usercode" file on the SD card could not be read.
Causes:	• The "usercode" file does not exist on the SD card. • The "usercode" file on the SD card is an invalid file. • Data in the "usercode" file on the SD card is invalid. • "usercode" file was not moved when moving the application to another SD card
Remedy:	Use the user code configuration tool for OSM users (Idissuer.exe) to create the "usercode" and store it in the root folder of the SD card containing the IC card module (eccm.mod).

Error code:	SC637-01
Description:	Tracking Information Notification Error (Tracking application error) Tracking information was lost.
Causes:	• Tracking SDK application error • Internal notification error
Remedy:	Turn the main power off/on.

Error code:	SC637-02
Description:	Tracking Information Notification Error (Management server error) Tracking information was lost.
Causes:	Communication with tracking management server failed. • Network error • tracking management server error • Tracking SDK application error
Remedy:	Turn the main power off/on.

Error code:	SC650-01
Description:	Remote Service Modem Communication Error (Dialup authentication failure) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
Causes:	Dialup authentication failure
Remedy:	Check the following SPs. • SP5-816-156 • SP5-816-157

Error code:	SC650-04
Description:	Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
Causes:	Dialup failing because of incorrect modem configuration
Remedy:	Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug.

Error code:	SC650-05
Description:	Remote Service Modem Communication Error (insufficient current or connection error) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
Causes:	Insufficient current or connection error
Remedy:	The line is not supported and nothing can be done.

Error code:	SC650-13
Description:	Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation)) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
Causes:	RC Gate Type M was installed but modem is not present (detected during operation)
Remedy:	• If a modem board is not installed, install it. • Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171) are correct. • If the problem is not solved, replace the modem.

Error code:	SC650-14
Description:	Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
Causes:	RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly
Remedy:	• If a modem board is attached, remove it. • Check if wired/wireless LAN works.

Error code:	SC651-01
Description:	Illegal Remote Service Dial-up (Chat program parameter error) An unexpected error occurred when RC Gate Type M dialed up the NRS Center.
Causes:	Software bug
Remedy:	Logging only.

Error code:	SC651-02
Description:	Illegal Remote Service Dial-up (Chat program execution error) An unexpected error occurred when RC Gate dialed up the NRS Center.
Causes:	Software bug
Remedy:	Logging only.

Error code:	SC652-00
Description:	Remote service ID2 mismatching There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM.
Causes:	• Used controller board installed • Used NVRAM installed (such action is not allowed.)
Remedy:	• If this occurs during RC Gate installation: Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. • If this occurs after RC Gate installation: Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

Error code:	SC653-00
Description:	Incorrect remote service ID2
Causes:	ID2 stored in the NVRAM has either of the following problems. • Number of characters is not 17. • Includes a character that cannot be printed. • All spaces • NULL
Remedy:	Replace the NVRAM. Clear the RC Gate install status, write the common certificate, and then begin installation again

Error code:	SC669
Description:	EEPROM Communication Error The TD sensor cannot be recovered after retrying N1 times for EEPROM communication error. (1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1)
Causes:	• Electrical noise • EEPROM not connected fully • EEPROM not installed • EEPROM damaged • BCU damaged
Remedy:	1. Turn the main power OFF/ON. 2. Reconnect the EEPROM. 3. Replace the EEPROM. 4. Replace the BCU.

Error code:	SC669-36
Description:	EEPROM: Verify Error The machine receives an error notification during EEPROM (BCU) communication and does not resume after 2 retries. The machine detects an abnormal value in the EEPROM data when starting up, or recovery from energy saver mode.
Causes:	• Electrical noise • EEPROM not connected fully • EEPROM damaged • BCU damaged
Remedy:	• Turn the power off/on. • Check the EEPROM. • Replace the EEPROM. • Replace the BCU.

Error code:	SC670-00
Description:	Engine start up error Case 1 • /ENGRDY signal was not asserted when the machine was turned on or returned from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • EC response was not received within specified time from power on. • PC response was not received within specified time from power on. • SC response was not received within specified time from power on. • Writing to Rapi driver failed (the other party not found through PCI). Case 2 • Unexpected down status was detected after /ENGRDY assertion.
Causes:	Case 1 • Engine board does not start up. Case 2 • Engine board reset unexpectedly.
Remedy:	Check the connection between the engine board and the controller board. • If it is always reproduced, replace the engine board. If the problem persists, consider replacing the controller board or other boards between them. • If reproducibility is low, multiple causes are to be considered, such as software, engine board, controller board, and PSU.

Error code:	SC672-10
Description:	Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established.
Causes:	• Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late

Error code:	SC672-11
Description:	Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup.
Causes:	• Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late

Error code:	SC672-12
Description:	Controller start up error Communication with controller was interrupted after a normal startup.
Causes:	• Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late

Error code:	SC672-13
Description:	Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672- 10, SC672-11, and SC672-12.
Causes:	• Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late

Error code:	SC672-99
Description:	Controller start up error The operation panel software ended abnormally.
Causes:	• Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late

Error code:	SC681
Description:	Toner bottle: ID Chip Communication error When error notification was received during communication with the tag and operation is not resumed after N1 retries. 1 See the detailed table below.
Causes:	• Corrupted ID data • Disconnected ID chip • No ID chip • Noise
Remedy:	Turn the main power off, and then do the following. 1. Clean ID chip connections inside the toner bottle, and check if any of the ID Chip Contact Board connector pins have snapped. If there are any snapped pins, do step 5. 2. Replace the toner bottle. 3. Reconnect the connectors between Imaging IOB and ID chip contact board. 4. Reconnect the FFC between Imaging IOB and BCU. 5. Replace the ID chip contact board. 6. Reconnect the harness between Imaging IOB and ID chip contact board. 7. Replace the FFC between Imaging IOB and BCU. 8. Replace the Imaging IOB. 9. Replace the BCU.

Error code:	SC682
Description:	TD sensor communication error TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error.
Causes:	• Corrupted ID data • Disconnected ID chip • No ID chip • Noise
Remedy:	Turn the main power off, and then do the following. 1. Reconnect the connectors between Imaging IOB and TD sensor. 2. Reconnect the FFC between Imaging IOB and BCU. 3. Replace the PCDU. 4. Reconnect the harness between Imaging IOB and TD sensor. 5. Replace the FFC between Imaging IOB and BCU. 6. Replace the Imaging IOB. 7. Replace the BCU. • If the last digit of the SC’s branch number (-**) is: 1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y

Error code:	SC687-00
Description:	PER Not Received Error Unable to receive the PER command from the controller.
Causes:	Communication error
Remedy:	Replace the BCU.

Error code:	SC688-00
Description:	PRREQ signal not asserted The print request signal (PRREQ) signal is not asserted within the prescribed time after paper reaches the registration stand-by position,
Causes:	• Noise • Engine Board error • Controller Board error
Remedy:	• Turn the power OFF and then ON • Replace the Engine Board. • Replace the Controller Board.

Error code:	SC790-00
Description:	Maximum number of banks (paper tray units) exceeded error This SC occurs if you stack two or more paper feed units. Only one optional paper feed unit can be installed.
Causes:	The number of installed paper tray units exceeds the specifications.
Remedy:	Reduce the number of installed paper tray units according to the specifications.

Error code:	SC816-00
Description:	Energy save I/O subsystem error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-01
Description:	Subsystem error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-02
Description:	Sysarch (LPUX_GET_PORT_INFO) error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-03
Description:	Transition to STR was denied.
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-04
Description:	Interrupt in kernel communication driver
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-05
Description:	Preparation for transition to STR failed.
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-06
Description:	Preparation for transition to STR failed.
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-07
Description:	Sysarch (LPUX_GET_PORT_INFO) error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-08
Description:	Sysarch (LPUX_ENGINE_TIMERCTRL) error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-09
Description:	Sysarch (LPUX_RETURN_FACTOR_STR) error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-10
Description:	Sysarch (LPUX_GET_PORT_INFO) error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-11
Description:	Sysarch (LPUX_GET_PORT_INFO) error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-12
Description:	Sysarch (LPUX_GET_PORT_INFO) error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-13
Description:	open() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-14
Description:	Memory address error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-15
Description:	open() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-16
Description:	open() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-17
Description:	open() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-18
Description:	open() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-19
Description:	Double open() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-20
Description:	open() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-22
Description:	Parameter error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-23
Description:	read() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-24
Description:	read() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-25
Description:	read() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-26
Description:	write() communication retry error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-27
Description:	write() communication retry error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-28
Description:	write() communication retry error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-29
Description:	write() communication retry error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-30
Description:	write() communication retry error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-35
Description:	read() error
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC816-36... SC816-94
Description:	Subsystem error
Causes:	Energy save I/O subsystem detected some abnormality. • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (nonresponse). • Error was detected during preparation for transition to STR.
Remedy:	• Turn the main power off/on. • Replace the controller board.

Error code:	SC818-00
Description:	Watchdog timer error The system program fell into a bus-hold state or an endless loop of the program interruption occurred, causing other process to stop.
Causes:	• System program defective • Controller board defective • Optional board defective
Remedy:	• Turn the main power OFF/ON. • Replace the controller board.

Error code:	SC819-00
Description:	Kernel halt error [xxxx]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.
Remedy:	[0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason. (Memory device defective) • ASIC defective • Data other than code data was unzipped due to a software malfunction. • Turn the main power OFF/ON. • Replace the HDD. • Replace the memory • Replace the controller board. • Fix the software [0x5245] Link up error Link up transaction between Engine ASIC and Veena was not completed within 100 ms. Either one of following message appears on console if Link up error occurs. RESUME:PCI-Express bus ROOT_DL status error RESUME:PCI-Express bus DETUP status error "0x53554D45" -> Link up error Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x5355] L2 status time out L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec. Engine ASIC during operation was rebooted or shifted to energy saving mode. Machine reboots when SC23x, SC30x occurs. If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target. The following message appears on console. SUSPEND:PCI-Express L2 Status Check Error SUSPEND:PCI-Express L2 Status Check Error Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x6261] HDD defective Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on. [0x696e] gwinit processing end If the SCS process is ended for some reason If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification) "0x69742064" -> "init died" Turn the main power OFF/ON. [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Turn the main power OFF/ON. Console string Other error (characters on operation panel) System detected internal mismatch error • Software defective • Insufficient memory • Hardware driver defective (RAM, flash memory) • Replace with a larger capacity RAM, or flash memory. • Replace the controller board. • Replace the connected controller option with a new one.

Error code:	SC820-00
Description:	Self-diagnostics error: CPU [xxxx]: Detailed error code
Remedy:	[0001] to [06FF] [0801] to [4005] CPU error During the self-diagnosis, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs. • System firmware problem • Defective controller 1. Turn the main power switch off and on. 2. Reinstall the controller system firmware. 3. Replace the controller. When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be reported to the technical support center. - SC code - Detailed error code - Program address [0701] to [070A] CPU/Memory Error • System firmware problem • Defective RAM-DIMM • Defective controller • Reinstall the controller system software. • Replace the RAM-DIMM. • Replace the controller.

Error code:	SC821-00
Description:	Self-diagnostics error: ASIC [xxxx]: Detailed error code
Remedy:	[0B00] ASIC register check error The write-&-verify check has occurred in the ASIC. Defective ASIC device Replace the controller board. [0D05] Comparison error of CPU and ASIC timer The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed. • Defective ASIC timer device • Defective CPU device Replace the controller board. 50A2] Video bridge device (ASIC) register error The CPU detects the video bridge device, but detects error data from the video bridge device. Defective I/F between the video bridge device and the controller Replace the controller board.

Error code:	SC822-00
Description:	Self-diagnostics error: HDD [XXXX]: Detailed error code
Causes:	HDD timeout. Diagnostics command error
Remedy:	[3003] HDD timeout Check performed only when HDD is installed: • The BSY bit of the HDD device has remained busy for 31 seconds. • After a diagnostic command is set for the HDD, the device remains busy for over 6 seconds. • Defective HDD device • Defective HDD connector • Defective ASIC device • Replace or uninstall the HDD device. • Replace the HDD connector. • Replace the controller board. [3004] Diagnostics command error Result of the issuance of diagnostic command is error. Defective HDD device Replace or remove the HDD device.

Error code:	SC823-00
Description:	Self-diagnostics error: NIC [XXXX]: Detailed error code
Remedy:	[6101] MAC address check sum error The result of the MAC address check sum does not match the check sum stored in ROM. Mismatch of the storage format of MAC address stored in ROM • Defective SEEP ROM • Defective I2C bus (connection) Replace the controller board. [6104] PHY IC error The PHY IC on the controller cannot be correctly recognized. • Defective PHY chip • Defective ASIC MII I/F Replace the controller board. [6105] PHY IC loop-back error An error occurred during the loop-back test for the PHY IC on the controller. • PHY chip • Defective MAC of ASIC (SIMAC/COMIC/CELLO) • Defective I/F with the PHY board • Defective solder on the PHY board • Check the I/F of the PHY board. • Check the I/F of the controller board. • Replace the PHY board. • Replace the controller board.

Error code:	SC824-00
Description:	Self-diagnostics error: NVRAM (resident) [XXXX]: Detailed error code [1401] NVRAM verify error NVRAM device is missing or NVRAM device is damaged.
Causes:	• The NVRAM device is missing. • The NVRAM device is damaged. • NVRAM backup battery exhausted • NVRAM socket damaged
Remedy:	Replace the NVRAM device.

Error code:	SC827-00
Description:	Self-diagnostic error: Standard SDRAM DIMM [XXXX]: Detailed error code
Remedy:	[0201] Verification error Error detected during a write/verify check for the resident RAM (SDRAM DIMM). • Loose connection • Defective SDRAM DIMM • Defective controller Replace the controller board or RAM DIMM. [0202] Resident memory error The SPD values in all RAM DIMM are incorrect or unreadable. • Defective RAM DIMM • Defective SPD ROM on RAM DIMM • Defective I2C bus Replace the RAM DIMM

Error code:	SC828-00
Description:	Self-diagnostic error: ROM [xxxx]: Detailed error code [0101] Check sum error 1 The boot monitor and OS program stored in the ROM DIMM is checked. If the check sum of the program is incorrect, this SC code is displayed.
Causes:	• Defective FLASH ROM device • Defective CPU device
Remedy:	• Try updating the boot monitor and OS program • Replace the controller board.

Error code:	SC829-00
Description:	Self-diagnostic error: Optional RAM [xxxx]: Detailed error code
Remedy:	[0301] [0401] Verification error (Optional RAM slot ) Error detected during a write/verify check for the optional RAM (SDRAM DIMM). • Loose connection • Defective SDRAM DIMM • Defective controller • Turn the main power switch off and on. • Replace the SDRAM DIMM. • Replace the controller. [0302] [0402] Memory structure data error (Optional RAM slot ) The memory structure data error for the optional RAM (SDRAM DIMM) is detected during self-diagnosis. • Defective RAM DIMM • Defective SPD ROM on RAM DIMM • Defective I2C bus Replace the RAM DIMM.

Error code:	SC835-00
Description:	Self-diagnostic error: Centronic device [xxxx]: Detailed error code
Remedy:	[1102] Verify error The loopback connector is connected but check results is an error. • IEEE1284 connector error • Centronic loopback connector defective Replace the controller board. [110C] DMA verify error The loopback connector is connected but check results is an error. • ASIC device error • IEEE1284 connector error • Centronic loopback connector is defective Replace the controller board. [1120] Loopback connector undetected Centronic loopback connector is not connected for detailed self-diagnostic test. • Centronic loopback connector not connected correctly • Centronic loopback connector is defective • ASIC device is defective • Connect the centronic loopback connector • Replace the centronic loopback connector • Replace the controller board.

Error code:	SC838-00
Description:	Self-diagnostic Error: Clock Generator [xxxx]: Detailed error code [2701] Verify error A verify error occurred when setting data was read from the clock generator via the I2C bus.
Causes:	• Defective clock generator • Defective I2C bus • Defective I2C port on the CPU
Remedy:	Replace the controller board.

Error code:	SC839-00
Description:	Self-diagnostic Error: Serial Flash [xxxx]: Detailed error code [9001] Serial Flash access error Serial Flash memory for certificate cannot be read/writen.
Causes:	Defective serial flash memory
Remedy:	Replace the controller board.

Error code:	SC840-00
Description:	EEPROM access error • During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code. • During the I/O processing, a writing error occurred.
Causes:	• Defective EEPROM

Error code:	SC841-00
Description:	EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM.
Causes:	Data in the EEPROM is overwritten for some reason.

Error code:	SC842-00
Description:	Nand-Flash updating verification error SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated.
Causes:	Nand-Flash defective
Remedy:	Turn the main power OFF/ON.

Error code:	SC842-01
Description:	Insufficient Nand-Flash blocks (threshold exceeded) At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code.
Causes:	Number of unusable blocks exceeded threshold for Nand-Flash
Remedy:	Replace the controller board.

Error code:	SC842-02
Description:	Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code.
Causes:	Number of blocks deleted exceeded threshold for Nand-Flash
Remedy:	Replace the controller board.

Error code:	SC853-00
Description:	Bluetooth device connection error The Bluetooth hardware (USB type) was connected after the machine was turned on.
Causes:	The Bluetooth hardware (USB type) was connected after the machine was turned on.
Remedy:	Always connect the Bluetooth device (USB type) before the machine is turned on.

Error code:	SC854-00
Description:	Bluetooth device disconnected The Bluetooth hardware (USB type) was disconnected after the machine was turned on.
Causes:	The Bluetooth hardware (USB type) was disconnected after the machine was turned on.
Remedy:	Never remove Bluetooth (USB type) after machine starts

Error code:	SC855-01
Description:	Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered)
Causes:	• Defective wireless LAN board • Loose connection
Remedy:	• Turn the main power OFF/ON. • Replace wireless LAN board

Error code:	SC855-02
Description:	Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered)
Causes:	• Defective wireless LAN board • Loose connection
Remedy:	• Turn the main power OFF/ON. • Replace wireless LAN board

Error code:	SC857-00
Description:	USB I/F Error The USB interface is unusable because of a driver error.
Causes:	USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.)
Remedy:	• Check USB connection. • Replace the controller board.

Error code:	SC858-00
Description:	Data encryption conversion error (Key Setting Error) A serious error occurred during an attempt to update the encryption key.
Causes:	• USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective
Remedy:	Replace the controller board.

Error code:	SC858-01
Description:	Data encryption conversion error (HDD Key Setting Error) A serious error occurred during an attempt to update the encryption key.
Causes:	• USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective
Remedy:	• Turn the main power OFF/ON. • If the error persists, replace the controller board.

Error code:	SC858-02
Description:	Data encryption conversion error (NVRAM Read/Write Error) A serious error occurred after data conversion during an attempt to update the encryption key.
Causes:	NVRAM defective
Remedy:	• Replace the NVRAM. • Replace the controller board.

Error code:	SC858-30
Description:	Data encryption conversion error (NVRAM Before Replace Error) A serious error occurred after data conversion during an attempt to update the encryption key.
Causes:	Software error such as conversion parameters being invalid.
Remedy:	• Turn the main power OFF/ON. • If the error persists, replace the controller board.

Error code:	SC858-31
Description:	Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key
Causes:	Controller board defective
Remedy:	Replace the controller board.

Error code:	SC859-01
Description:	Data encryption conversion HDD conversion error (HDD check error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on.
Causes:	• HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted.
Remedy:	• Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced.

Error code:	SC859-02
Description:	Data encryption conversion HDD conversion error (Power failure during conversion) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: NVRAM/HDD conversion is incomplete.
Causes:	Power failure occurred during encryption key update.
Remedy:	The display after restart instructs the user to format the HDD.

Error code:	SC859-10
Description:	Data encryption conversion HDD conversion error (Data read/write command error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.)
Causes:	HDD was not successfully converted during encryption key update due to HDD errors or cable noises.
Remedy:	• Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced.

Error code:	SC860-00
Description:	HDD startup error at main power on (HDD error) • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY/ • SS_BAD_LABEL:/ (-4)Wrong partition type/ • SS_READ_ERROR:/ (-5)Error occurred while reading or checking the label/ • SS_WRITE_ERROR:/ (-6)Error occurred while writing or checking the label/ • SS_FS_ERROR:/ (-7)Failed to repair the filesystem/ • SS_MOUNT_ERROR:/ (-8)Failed to mount the filesystem/ • SS_COMMAND_ERROR:/ (-9)Drive not responding to command/ • SS_KERNEL_ERROR:/ (-10)Internal kernel error/ • SS_SIZE_ERROR:/ (-11)Drive size too small/ • SS_NO._PARTITION:/ (-12)The specified partition does not exist/ • SS_NO._FILE:/ (-13)Device file does not exist*/ • Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more.
Causes:	• Unformatted HDD • Label data corrupted • HDD defective
Remedy:	Format the HDD (SP5-832: HDD formatting) through SP mode.

Error code:	SC863-01
Description:	HDD data read failure The data written to the HDD cannot be read normally.
Causes:	Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-02
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "a".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-03
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "b".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-04
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "c".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-05
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "d".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-06
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "e".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-07
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "f".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-08
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "g".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-09
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "h".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-10
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "i".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-11
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "j".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-12
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "k".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-13
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "l".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-14
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "m".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-15
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "n".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-16
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "o".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-17
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "p".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-18
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "q".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-19
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "r".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-20
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "s".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-21
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "t".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-22
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "u".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC863-23
Description:	HDD data read failure
Causes:	The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "v".)
Remedy:	Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

Error code:	SC864-00
Description:	HD data CRC error During HD operation, the HD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HD.
Causes:	HD defective

Error code:	SC864-01
Description:	HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD.
Causes:	Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-02
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "a".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-03
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "b".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-04
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "c".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-05
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "d".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-06
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "e".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-07
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "f".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-08
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "g".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-09
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "h".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-10
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "i".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-11
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "j".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-12
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "k".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-13
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "l".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-14
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "m".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-15
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "n".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-16
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "o".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-17
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "p".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-18
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "q".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-19
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "r".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-20
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "s".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-21
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "t".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-22
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "u".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC864-23
Description:	HDD data CRC error
Causes:	During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "v".)
Remedy:	• Format the HDD. • Replace the HDD.

Error code:	SC865-00
Description:	HD access error During HDD operation, the HDD returned an error.
Causes:	The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).
Remedy:	Replace the HDD.

Error code:	SC865-01
Description:	HDD access error During HDD operation, the HDD returned an error.
Causes:	The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disk label area.)
Remedy:	Replace the HDD.

Error code:	SC865-02
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "a".)
Remedy:	Replace the HDD.

Error code:	SC865-03
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "b".)
Remedy:	Replace the HDD.

Error code:	SC865-04
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "c".)
Remedy:	Replace the HDD.

Error code:	SC865-05
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "d".)
Remedy:	Replace the HDD.

Error code:	SC865-06
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "e".)
Remedy:	Replace the HDD.

Error code:	SC865-07
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "f".)
Remedy:	Replace the HDD.

Error code:	SC865-08
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "g".)
Remedy:	Replace the HDD.

Error code:	SC865-09
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "h".)
Remedy:	Replace the HDD.

Error code:	SC865-10
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "i".)
Remedy:	Replace the HDD.

Error code:	SC865-11
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "j".)
Remedy:	Replace the HDD.

Error code:	SC865-12
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "k".)
Remedy:	Replace the HDD.

Error code:	SC865-13
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "l".)
Remedy:	Replace the HDD.

Error code:	SC865-14
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "m".)
Remedy:	Replace the HDD.

Error code:	SC865-15
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "n".)
Remedy:	Replace the HDD.

Error code:	SC865-16
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "o".)
Remedy:	Replace the HDD.

Error code:	SC865-17
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "p".)
Remedy:	Replace the HDD.

Error code:	SC865-18
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "q".)
Remedy:	Replace the HDD.

Error code:	SC865-19
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "r".)
Remedy:	Replace the HDD.

Error code:	SC865-20
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "s".)
Remedy:	Replace the HDD.

Error code:	SC865-21
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "t".)
Remedy:	Replace the HDD.

Error code:	SC865-22
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "u".)
Remedy:	Replace the HDD.

Error code:	SC865-23
Description:	HDD access error
Causes:	During HDD operation, the HDD returned an error. The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "v".)
Remedy:	Replace the HDD.

Error code:	SC866-00
Description:	SD card authentication error A license error of an application that is started from the SD card was detected.
Causes:	Invalid program data is stored on the SD card.
Remedy:	Store a valid program data on the SD card.

Error code:	SC867-00
Description:	SD card removal detection When an application SD card is removed from the slot while the application is being activated.
Causes:	An application SD card has been removed from the slot (from the mount point /mnt/sd0).
Remedy:	Turn the main power off/on.

Error code:	SC867-01
Description:	SD card removal detection When an application SD card is removed from the slot while the application is being activated.
Causes:	An application SD card has been removed from the slot (from the mount point /mnt/sd1).
Remedy:	Turn the main power off/on.

Error code:	SC868-00
Description:	SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd0)
Causes:	• SD card is defective • SD controller is defective
Remedy:	• Reformat the SD card (using the "SD Formatter" made by Panasonic).* • Check the SD card insertion status. • Replace the SD card. • Replace the controller board.

Error code:	SC868-01
Description:	SD card access error The SD controller returned an error during operation. (An error occurred at the mount point of /mnt/sd1)
Causes:	• SD card is defective • SD controller is defective
Remedy:	SD card used for starting an application • Turn the main power off and check the SD card insertion status. • If no problem is found, insert the SD card and turn the main power on. • If an error occurs, replace the SD card. • SD card for users • In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).* • In case of a device access error, turn the main power off and check the SD card insertion status. • If no problem is found, insert the SD card and turn the main power on. • If an error occurs, use another SD card. • If the error persists even after replacing the SD card, replace the controller board.

Error code:	SC870-00
Description:	Address Book data error (Anytime: Address Book Error.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-01
Description:	Address Book data error (On startup: Media required for storing the Address Book is missing.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-02
Description:	Address Book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-03
Description:	Address Book data error (Initialization: Failed to generate a file to store internal Address Book.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-04
Description:	Address Book data error (Initialization: Failed to generate a file to store delivery sender.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-05
Description:	Address Book data error (Initialization: Failed to generate a file to store delivery destination.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-06
Description:	Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-07
Description:	Address Book data error (Initialization: Failed to initialize entries required for machine operation.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-08
Description:	Address Book data error (Machine configuration: HDD is present but the space for storing the Address Book is unusable.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-09
Description:	Address Book data error (Machine configuration: Inconsistency in the NVRAM area used for storing settings required for Address Book configuration.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-10
Description:	Address Book data error (Machine configuration: Cannot make a directory for storing the Address Book in the SD/USB FlashROM.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-11
Description:	Address Book data error (On startup: Inconsistency in Address Book entry number.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-20
Description:	Address Book data error (File I/O: Failed to initialize file.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-21
Description:	Address Book data error (File I/O: Failed to generate file.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-22
Description:	Address Book data error (File I/O: Failed to open file.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-23
Description:	Address Book data error (File I/O: Failed to write to file.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-24
Description:	Address Book data error (File I/O: Failed to read file.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-25
Description:	Address Book data error (File I/O: Failed to check file size.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-26
Description:	Address Book data error (File I/O: Failed to delete data.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-27
Description:	Address Book data error (File I/O: Failed to add data.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-30
Description:	Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-31
Description:	Address Book data error (Search: Failed to obtain data from cache during LDAP search.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-41
Description:	Address Book data error (Cache: Failed to obtain data from cache.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

Error code:	SC870-50
Description:	Address Book data error (On startup: Detected abnormality of the Address Book encryption status.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-51
Description:	Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-52
Description:	Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-53
Description:	Address Book data error (Encryption settings: Failed to convert from encrypted text to plaintext.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-54
Description:	Address Book data error (Encryption settings: Detected data inconsistency when reading the encrypted Address Book.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-55
Description:	Address Book data error (Encryption settings: Failed to delete file when changing encryption setting.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-56
Description:	Address Book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-57
Description:	Address Book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-58
Description:	Address Book data error (Encryption settings: Failed to delete a directory during an attempt to change the encryption setting.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-59
Description:	Address Book data error (Encryption settings: Detected a resource shortage during an attempt to change the encryption setting.)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC870-60
Description:	Address Book data error (Unable to obtain the on/off setting for administrator authentication (06A and later).)
Causes:	When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
Remedy:	• Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

Error code:	SC872-00
Description:	HDD mail reception error An error was detected on the HDD immediately after the machine was turned on.
Causes:	• HDD defective • Power was turned off while the machine used the HDD.
Remedy:	• Format the HDD (SP5-832-007: HDD Formatting: Mail RX Data).). • Replace the HDD. When you do the above, the following information will be initialized. • Partly received partial mail messages. • Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages).

Error code:	SC873-00
Description:	HDD mail reception error An error was detected on the HDD immediately after the machine was turned on.
Causes:	• HDD defective • Power was turned off while the machine used the HDD.
Remedy:	• Format the HDD (SP5-832-007 : HDD Formatting: Mail RX Data). • Replace the HDD. When you do the above, the following information will be initialized. • Sender’s mail text • Default sender name/password (SMB/FTP/NCP) • Administrator mail address • Scanner delivery history

Error code:	SC875
Description:	Delete All error 2: Data area. An error occurred while the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit B660 running from an SD card.
Causes:	• HDD logical formatting failed. • The modules failed to erase data.
Remedy:	• Turn the main switch OFF/ON and try the operation again.

Error code:	SC876-01
Description:	Log Data Error 1 An error was detected in the handling of the log data at power on or during machine operation.
Causes:	Damaged log data file
Remedy:	Initialize the HDD (SP5-832-004).

Error code:	SC876-02
Description:	Log Data Error 2 An error was detected in the handling of the log data at power on or during machine operation.
Causes:	Log encryption is enabled but encryption module is not installed.
Remedy:	• Replace or set again the encryption module. • Disable the log encryption setting.

Error code:	SC876-03
Description:	Log Data Error 3 An error was detected in the handling of the log data at power on or during machine operation.
Causes:	Inconsistency of encryption key between NV-RAM and HDD.
Remedy:	• Disable the log encryption setting. • Initialize LCS memory (SP5801-019). • Initialize the HDD (SP5-832-004).

Error code:	SC876-04
Description:	Log Data Error 4 An error was detected in the handling of the log data at power on or during machine operation.
Causes:	• Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption) • Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption)
Remedy:	Initialize the HDD (SP5-832-004).

Error code:	SC876-05
Description:	Log Data Error 5 An error was detected in the handling of the log data at power on or during machine operation.
Causes:	• Only the NV-RAM has been replaced with one previously used in another machine. • Only the HDD has been replaced with one previously used in another machine.
Remedy:	• Attach the original NV-RAM. • Attach the original HDD. • With the configuration that caused the SC, initialize the HDD (SP5-832-004).

Error code:	SC876-99
Description:	Log Data Error 99 An error was detected in the handling of the log data at power on or during machine operation.
Causes:	Other causes

Error code:	SC877-00
Description:	Data Overwrite Security card error The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done.
Causes:	• Data Overwrite Security option SD card is broken. • Data Overwrite Security option SD card has been removed.
Remedy:	• If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM. • If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card.

Error code:	SC878-00
Description:	TPM authentication error TPM electronic recognition failure
Causes:	• Update of system module attempted without correct update path • USB flash memory not operating correctly
Remedy:	Replace the controller board (PCB3). Trusted Platform Module • In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as designated in certain Dell BIOS settings).

Error code:	SC878-01
Description:	USB flash error There is a problem in the file system of the USB flash memory.
Causes:	USB Flash system files corrupted.
Remedy:	Replace the controller board (PCB3).

Error code:	SC878-02
Description:	TPM error An error occurred in either TPM or the TPM driver.
Causes:	TPM not operating correctly.
Remedy:	Replace the controller board (PCB3).

Error code:	SC878-03
Description:	TCSD error An error occurred in the TPM software stack.
Causes:	• TPM, TPM software cannot start • A file required by TPM is missing
Remedy:	Replace the controller board (PCB3).

Error code:	SC880-00
Description:	MLB error
Causes:	The response is not received within the specified time during the access to the MLB. Defective MLB
Remedy:	• Replace the MLB • Remove the MLB

Error code:	SC881-01
Description:	Management area error • A problem was detected in the software • This error may even occur is an IC card option is not installed.
Causes:	• This is caused by accumulation of abnormal authentication information in the software. (User operation will not directly cause it.) • At login Example: When a job is sent to the printer/when logged on from the operation panel/when logged on from a Web browser
Remedy:	Turn the main power off/on.

Error code:	SC899-00
Description:	Software performance error (signal reception end) Unknown software error occurred.
Causes:	Occurs when an internal program behaves abnormally.
Remedy:	In the case of a hardware defect • Replace the hardware. In the case of a software error • Turn the main power OFF/ON. • Try updating the firmware.

Error code:	SC900-00
Description:	Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter.
Causes:	• Unexpected NV-RAM is attached. • NV-RAM defective • NV-RAM data corrupted. • Data written to unexpected area because of external factor etc. • The count requested by the SRM on receiving PRT is not completed.
Remedy:	Replace the NV-RAM.

Error code:	SC920
Description:	Printer error 1. An internal application error was detected and operation cannot continue.
Causes:	• The software’s bug • Unexpected hardware configuration such as insufficient memory
Remedy:	• Software defective; turn the machine OFF/ON, or change the controller firmware • Insufficient memory

Error code:	SC921-00
Description:	Printer application error (Resident font not found) The resident fonts cannot be found at printer startup.
Causes:	The resident font file is missing.
Remedy:	Turn the main power off/on.

Error code:	SC925-00, SC925-01
Description:	Net File function error
Causes:	The Net File storage area on the HDD is not available, or the management file used for handling the Net File data is broken. As a result, access to the Net File data cannot be continued. • Defective HDD • HDD inconsistency caused by switching the machine off while writing to HDD • Software bug • When HDD error-related service calls (SC860-SC865) are issued at the same time.
Remedy:	This error can be caused by a defective HDD. Therefore, take the necessary countermeasures specified for SC860, etc. • When other HDD error-related service calls (SC860-SC865) are NOT issued at the same time: 1) Turn the main power switch off and on. 2) If it cannot be restored by taking the above measure, initialize the Net File partition in the HDD. Note, however, that this may delete stored data such as documents remaining in the Fax transmission queue and those waiting for capture. Therefore, you must obtain the consent of your customer before executing the initialization. Note that after executing commands including Plumeria/Palm2, the job history will also be cleared. 3) If the error persists even after taking the above step, initialize all of the partitions in the HDD in accordance with SP5-832-001, then turn the main power off and then on again. Note, however, that this step will clear all of the data stored on the HDD including various documents, address book data, and so on. Therefore, again you must obtain the prior consent of your customers. Note that saved received Fax documents will be protected, but the receiving order may not be maintained. 4) If the error still cannot be restored, replace the HDD.

Error code:	SC990-00
Description:	Software operation error Software attempted an unexpected operation.
Causes:	• Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable.
Remedy:	• Turn the main power off/on. • Reinstall the software of the controller and BCU board.

Error code:	SC991-00
Description:	Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990.
Causes:	• Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable.
Remedy:	Logging only

Error code:	SC992-00
Description:	Undefined SC issued. An SC, that is not controlled by the system, occurred.
Causes:	• An SC for the previous model was used mistakenly, etc. • Basically a software bug.
Remedy:	Turn the main power OFF/ON.

Error code:	SC994-00
Description:	Application Item Error The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure.
Causes:	Too many executed application items
Remedy:	Logging only

Error code:	SC995
Description:	CPM setting error
Causes:	Comparison of machine serial number (11 digits) and machine identification code. Details: • Machine serial number cannot be identified because of BICU replacement or malfunctioning. • Machine serial number cannot be identified because of NV-RAM replacement. Machine serial number (11 digits) or machine identification code does not match.
Remedy:	• Replace the board(s) to match the CPM of the controller and BICU boards. • Turn the main power switch off and on.

Error code:	SC997-00
Description:	Application function selection error The application selected by the operation panel key operated abnormally (No response, abnormal ending).
Causes:	Software bug (mainly the application)
Remedy:	• Check the optional RAM, DIMM, boards required by the application program. • Check if the combination of downloaded programs are correct.

Error code:	SC998-00
Description:	Application start error • No application was registered to system within a specified time after the main power was turned on. (No application starts/All applications have been terminated abnormally) • Application started but cannot be drawn now for some reason.
Causes:	• Software bug (mainly the application) • The optional RAM, DIMM, boards required by the application program. Are not installed correctly.
Remedy:	• Turn the main power OFF/ON. • Check the optional RAM, DIMM, boards • Check the combination of programs • Replace the controller board.

Деталь:	PLAIN SHAFT BEARING:MM6
Парткод:	AA082118

Деталь:	PHOTOINTERRUPTOR:LG2A14NL1
Парткод:	AW020198

Деталь:	PCB:DCSW
Парткод:	D1495686

Деталь:	Bracket:Main Switch
Парткод:	M1601082

Деталь:	HOLDER:MAIN SWITCH
Парткод:	M1601083

Деталь:	Tray Bottom Plate:Manual Feed:Assy
Парткод:	M1602706

Деталь:	GUIDE:LEFT:TRAY BOTTOM PLATE
Парткод:	M1602734

Деталь:	GUIDE:RIGHT:TRAY BOTTOM PLATE
Парткод:	M1602735

Деталь:	Holder:Friction Pad:Manual Feed:Assy
Парткод:	M1602707

Деталь:	GUIDE:SUB:STAY:MANUAL FEED
Парткод:	M1602731

Деталь:	SPRING PLATE:HOME POSITION SENSOR:SILENCER
Парткод:	M1602744

Деталь:	LINK:FEELER HOME POSITION SENSOR:SILENCER
Парткод:	M1602745

Деталь:	COIL SPRING:FEELER:SILENCER
Парткод:	M1602746

Деталь:	Ground Plate:Manual Feed
Парткод:	M1602747

Деталь:	SHEET:ENTRANCE:MIDDLE:ROLLER
Парткод:	M1602751

Деталь:	LINK:BASE:SILENCER
Парткод:	M1602733

Деталь:	PAD:BASE
Парткод:	M1602755

Деталь:	SHAFT:SILENCER
Парткод:	M1602741

Деталь:	CAM:SILENCER:LEFT
Парткод:	M1602742

Деталь:	SHEET:EXIT:STAY:MANUAL FEED
Парткод:	M1602752

Деталь:	COIL SPRING:FRICTION PAD
Парткод:	M1602754

Деталь:	SHAFT:PICKUP:MANUAL FEED
Парткод:	M1602760

Деталь:	PLAIN SHAFT BEARING:MM4:VERTICAL TRANSPORT
Парткод:	AA080249

Деталь:	Roller:Pull Out:Option Tray
Парткод:	B0902742

Деталь:	COMPRESSION SPRING:PAPER FEED:MANUAL FEED
Парткод:	D1172725

Деталь:	COMPRESSION SPRING:VERTICAL TRANSPORT
Парткод:	AA063399

Деталь:	PAPER FEED ROLLER:MANUAL FEED
Парткод:	AF031092

Деталь:	MYLAR:CLEANER:MID ROLLER DRIVEN
Парткод:	M1602737

Деталь:	SEAL:TRAY BOTTOM PLATE:MANUAL FEED:SIDE
Парткод:	M1602788

Ricoh SP4510DN

Общие характеристики

Область применения

Факс

Копир

Телефон

Размещение

Макс. формат

Печать фотографий

Сканер

Число страниц в месяц

Технология печати

Цветность печати

Тип

Тип устройства

Принтер

Пигментные чернила

Печать без полей

Система непрерывной подачи чернил

Прямая печать

Время разогрева

Двусторонняя печать

Макс, разрешение для ч/б печати

Скорость ч/б печати

Время выхода первого отпечатка

Сканер

Слайд-адаптер

Стандарт TWAIN

Отправка изображения по e-mail

Стандарт WIA

Расходные материалы

Количество картриджей

Ресурс фотобарабана

Ресурс ч/б картриджа/тонера

Печать на:

Плотность бумаги

Факс

Цветной

PC Fax

Телефон

Беспроводная трубка

АОН

Caller ID

Проводная трубка

Автоответчик

Стандарт DECT

Спикерфон

Шрифты и языки управления

Языки управления

Количество установленных шрифтов

Лотки

Подача бумаги

Вывод бумаги

Финишер

Сортировка со сдвигом

Сортер

Брошюровщик

Степлер

Электронная сортировка

Интерфейсы

Ethernet (RJ-45)

USB

Инфракрасный порт

Веб-интерфейс

Устройство для чтения карт памяти

FireWire (IEEE 1394)

Wi-Fi

Wi-Fi 802.11n

Bluetooth

LPT

AirPrint

RS-232

Версия USB

Память/Процессор

Объем памяти

Макс, объем памяти

Дополнительная информация

Работа от аккумулятора

Экран

Поддержка ОС

Деталь:	GROUND PLATE:MAIN SWITCH
Парткод:	M1602795

Деталь:	PAPER TRAY:REAR:500 SHEET FEED UNIT:ASSY
Парткод:	M1602550

Деталь:	END FENCE:500 SHEET FEED UNIT:ASSY
Парткод:	M1602560

Деталь:	COMPRESSION SPRING:PRESSURE:END FENCE
Парткод:	GA063082

Деталь:	COMPRESSION SPRING:LOCK:SIDE FENCE
Парткод:	M0752610

Деталь:	DECAL:OPERATION INSTRUCTIONS:TRAY:REAR
Парткод:	M1602572

Деталь:	PAPER TRAY:FRONT:500 SHEET FEED UNIT:SUB-ASSY
Парткод:	M1602600

Деталь:	SHEET:HOLDER:500 SHEET FEED UNIT:FRONT
Парткод:	M1602602

Деталь:	GUIDE:PAPER TRAY:500 SHEET FEED UNIT:FRONT
Парткод:	M1602605

Деталь:	INDICATOR:PAPER VOLUME SENSOR:PAPERTRAY:500 SHEET FEED UNIT
Парткод:	M1602606