Ricoh SP5310DN
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Модули
COVERS
FRAMES
Developer Section
PAPER CASSETTE
Drum Unit Section
ARDF Section
Exit Section
FUSING SECTION
PAPER FEED SECTION
DRIVE SECTION
SCANNER SECTION
Детали SCANNER SECTION
| Деталь: | COVER RIGHT LOW |
| Парткод: | D2551248 |
| Деталь: | COVER RIGHT UP B |
| Парткод: | D2551245 |
| Деталь: | Cover Right Rear |
| Парткод: | M2811270 |
| Деталь: | COVER CONT LOW |
| Парткод: | M2811235 |
| Деталь: | COVER RIGHT UP |
| Парткод: | D2551233 |
| Деталь: | COVER CONT MIDDLE |
| Парткод: | D2551238 |
| Деталь: | LID TOP B |
| Парткод: | M2811240 |
| Деталь: | BUTTON COVER OPEN |
| Парткод: | D2551242 |
| Деталь: | COVER LEFT LOW |
| Парткод: | M2811281 |
| Деталь: | COVER LEFT LOW REAR |
| Парткод: | M2811293 |
| Деталь: | COVER LEFT MIDDLE |
| Парткод: | D2551251 |
| Деталь: | COVER LEFT UP REAR |
| Парткод: | M2811292 |
| Деталь: | COVER SIDE LOW |
| Парткод: | M2811291 |
| Деталь: | COVER SIDE UP |
| Парткод: | M2811290 |
| Деталь: | HOOK LID TOP A |
| Парткод: | D2551243 |
| Деталь: | HOOK LID TOP B |
| Парткод: | D2551244 |
| Деталь: | TRAY TOP |
| Парткод: | D2551231 |
| Деталь: | SPONGE COVER TOP |
| Парткод: | M2811271 |
| Деталь: | SPONGE TRAY REAR |
| Парткод: | M2811272 |
| Деталь: | LEVER LINK |
| Парткод: | M2812847 |
| Деталь: | COVER FRONT |
| Парткод: | D2551232 |
| Деталь: | COVER CONT UP |
| Парткод: | D2551237 |
| Деталь: | PARTS COVER MPF ASSY SP |
| Парткод: | M2812845 |
| Деталь: | COVER LEFT UP |
| Парткод: | D2551235 |
| Деталь: | LID TOP |
| Парткод: | D2551230 |
| Деталь: | COVER OPERATION UP |
| Парткод: | D2551451 |
| Деталь: | COVER OPERATION LOW |
| Парткод: | D2551452 |
| Деталь: | LABEL DRAWER CAUTION |
| Парткод: | M2818532 |
| Деталь: | POWER CORD(120)(NA) |
| Парткод: | M2815567 |
| Деталь: | AC CORD ASSY(EU/AA) |
| Парткод: | M2815568 |
| Деталь: | SPONGE EXIT |
| Парткод: | M2811275 |
| Деталь: | FOOT |
| Парткод: | M2811053 |
| Деталь: | PARTS PWB ASSY CONNECT-L SP |
| Парткод: | M2811064 |
| Деталь: | FAN LSU 60-25 |
| Парткод: | M2811052 |
| Деталь: | SW.PUSH |
| Парткод: | M2811080 |
| Деталь: | CONN.CORD ASSY S03861 CONT-CONN L FFC |
| Парткод: | D2551053 |
| Деталь: | PARTS FAN MOTOR ASSY SP |
| Парткод: | M2811063 |
| Деталь: | PARTS PWB ASSY TH CONNECT SP |
| Парткод: | M2811067 |
| Деталь: | PARTS PWB ASSY ENGINE SP(D255) |
| Парткод: | D2551079 |
| Деталь: | PARTS PWB ASSY ENGINE SP(D256) |
| Парткод: | D2551078 |
| Деталь: | PLATE HOLDER HDD |
| Парткод: | D2555562 |
| Деталь: | INTER LOCK SWITCH |
| Парткод: | M2811050 |
| Деталь: | PARTS PWB ASSY SWITCH SP |
| Парткод: | M2811066 |
| Деталь: | PARTS,FAN COOLING CONVEYING SP |
| Парткод: | M2811069 |
| Деталь: | PARTS UNIT LOW VOLTAGE 200V SP(EU/AA) |
| Парткод: | M2811071 |
| Деталь: | PARTS UNIT LOW VOLTAGE 100V SP(NA) |
| Парткод: | M2811070 |
| Деталь: | IMAGING UNIT (LK-3163) (D255) |
| Парткод: | D2555566 |
| Деталь: | IMAGING UNIT (LK-3162) (D256) |
| Парткод: | D2555565 |
| Деталь: | CONN.CORD ASSY FFC S04134 ENG-APC |
| Парткод: | D2555570 |
| Деталь: | HDD:320GB:AQUARIUS |
| Парткод: | M4445201 |
| Деталь: | SCREW BOX |
| Парткод: | M2811051 |
| Деталь: | PIN HDD |
| Парткод: | D2551052 |
| Деталь: | BUSHING FAN |
| Парткод: | D2555563 |
| Деталь: | PCB:IMAGE PROCESSING UNIT:ASSY |
| Парткод: | D2555020 |
| Деталь: | EEPROM:BR24T08-W |
| Парткод: | 14077726 |
| Деталь: | PCB:CTL:D255:50PPM(D255) |
| Парткод: | D2555541 |
| Деталь: | PCB:CTL:D256:60PPM(D256) |
| Парткод: | D2555542 |
| Деталь: | NVRAM |
| Парткод: | D2559590 |
| Деталь: | FCU:NA |
| Парткод: | D2555545 |
| Деталь: | FCU:EU/AA |
| Парткод: | D2555546 |
| Деталь: | HARNESS:MODULAR CORD:303HZ45010 |
| Парткод: | D2555412 |
| Деталь: | FERRITE CORE:K3 NF-110(N)BK0 |
| Парткод: | 16072211 |
| Деталь: | TY - WRAP |
| Парткод: | 11050047 |
| Деталь: | DEVELOPMENT UNIT (DV-3100) |
| Парткод: | M2813030 |
| Деталь: | CASSETTE ASSY (CT-3160) |
| Парткод: | M2812531 |
| Деталь: | HOLDER RETARD B |
| Парткод: | M2812536 |
| Деталь: | GUIDE RETARD B |
| Парткод: | M2812530 |
| Деталь: | SPRING RETARD B |
| Парткод: | M2812524 |
| Деталь: | RETARD ROLLER ASSY |
| Парткод: | M2812520 |
| Деталь: | GEAR CASSETTE |
| Парткод: | M2812537 |
| Деталь: | GEAR Z48S LIFT |
| Парткод: | M2812523 |
| Деталь: | GEAR Z15S JOINT |
| Парткод: | M2812522 |
| Деталь: | COVER LIFT GEAR |
| Парткод: | M2812529 |
| Деталь: | CURSOR RIGHT |
| Парткод: | M2812538 |
| Деталь: | CURSOR LEFT |
| Парткод: | M2812539 |
| Деталь: | CASSETTE BOTTOM |
| Парткод: | M2812525 |
| Деталь: | WIRE CASSETTE BOTTOM |
| Парткод: | M2812535 |
| Деталь: | PLATE BOTTOM |
| Парткод: | M2812534 |
| Деталь: | PAD BOTTOM |
| Парткод: | M2812521 |
| Деталь: | PARTS CURSOR END ASSY SP |
| Парткод: | M2812532 |
| Деталь: | RAIL CURSOR END |
| Парткод: | M2812528 |
| Деталь: | LABEL OPERATION CASSETTE |
| Парткод: | M2818534 |
| Деталь: | LABEL OPERATION END |
| Парткод: | M2818535 |
| Деталь: | PCU (DK-3160) |
| Парткод: | M2813040 |
| Деталь: | CHARGE ROLLER UNIT (MC-3160) |
| Парткод: | M2813050 |
| Деталь: | SHUTTER WASTE |
| Парткод: | M2812842 |
| Деталь: | PARTS TONER FULL DETECT ASSY SP |
| Парткод: | M2812835 |
| Деталь: | STOPPER PROCESS |
| Парткод: | M2811061 |
| Деталь: | STOPPER PROCESS L |
| Парткод: | M2811062 |
| Деталь: | TONER COLLECTION BOTTLE (WT-3160) |
| Парткод: | M2816550 |
| Деталь: | LABEL DRUM UP |
| Парткод: | M2818536 |
| Деталь: | GUIDE CONTAINER |
| Парткод: | M2811058 |
| Деталь: | PARTS DP UNIT SP |
| Парткод: | D2556656 |
| Деталь: | PARTS DRIVE ASSY A SP |
| Парткод: | D2556657 |
| Деталь: | PARTS DRIVE ASSY B SP |
| Парткод: | D2556658 |
| Деталь: | ACTUATOR TIMING |
| Парткод: | D2556660 |
| Деталь: | PARTS TABLE MAIN ASSY SP |
| Парткод: | D2556655 |
| Деталь: | ACTUATOR ORIGINAL |
| Парткод: | D2556661 |
| Деталь: | ACTUATOR PF |
| Парткод: | D2556662 |
| Деталь: | Hinge Left |
| Парткод: | D2556663 |
| Деталь: | Hinge Right |
| Парткод: | D2556664 |
| Деталь: | COVER FRONT |
| Парткод: | D2556652 |
| Деталь: | COVER REAR |
| Парткод: | D2556653 |
| Деталь: | COVER PF |
| Парткод: | D2556654 |
| Деталь: | CUSHION PF |
| Парткод: | D2556659 |
| Деталь: | PARTS HOLDER PICKUP ASSY SP |
| Парткод: | D2555567 |
| Деталь: | PARTS DP PAD ASSY SP |
| Парткод: | D2555568 |
| Деталь: | LABEL FACE UP |
| Парткод: | D2558530 |
| Деталь: | LABEL PAPER CAUTION |
| Парткод: | D2558531 |
| Деталь: | MOTOR EJECT |
| Парткод: | M2814450 |
| Деталь: | GEAR Z22S |
| Парткод: | M2814453 |
| Деталь: | GEAR Z66R-Z40S |
| Парткод: | M2814451 |
| Деталь: | GEAR Z17S |
| Парткод: | M2814452 |
| Деталь: | ACTUATOR OVERFLOW |
| Парткод: | M2814454 |
| Деталь: | PARTS SENSOR OPT SP |
| Парткод: | M2812841 |
| Деталь: | COVER CASSETTE |
| Парткод: | M2811285 |
| Деталь: | PARTS COVER REAR ASSY SP |
| Парткод: | M2811298 |
| Деталь: | GEAR Z20S |
| Парткод: | M2811273 |
| Деталь: | GEAR Z22S B |
| Парткод: | M2811276 |
| Деталь: | GEAR Z22S A |
| Парткод: | M2811274 |
| Деталь: | COVER REAR LOW |
| Парткод: | M2811284 |
| Деталь: | COVER REAR UP |
| Парткод: | M2811283 |
| Деталь: | LABEL PUSH |
| Парткод: | M2811297 |
| Деталь: | GUIDE CHANGE |
| Парткод: | D2551285 |
| Деталь: | ACTUATOR DU |
| Парткод: | M2811299 |
| Деталь: | COVER STAY B |
| Парткод: | D2551240 |
| Деталь: | SEAL EXIT C |
| Парткод: | M2814455 |
| Деталь: | FUSING UNIT (FK-3160(E)) (EU/AA) |
| Парткод: | M2814060 |
| Деталь: | FUSING UNIT (FK-3160(U)) (NA) |
| Парткод: | M2814070 |
| Деталь: | PARTS PWB ASSY DRUM CONNECT SP |
| Парткод: | M2811065 |
| Деталь: | PARTS ROLLER REGIST LOW SP |
| Парткод: | M2812839 |
| Деталь: | PARTS ROLLER REGIST UP SP |
| Парткод: | M2812840 |
| Деталь: | BUSH TRANSFER R |
| Парткод: | M2812828 |
| Деталь: | BUSH TRANSFER L |
| Парткод: | M2812832 |
| Деталь: | PARTS ROLLER TRANSFER SP |
| Парткод: | M2812838 |
| Деталь: | PARTS GUIDE PAPER CHUTE SP |
| Парткод: | M2812836 |
| Деталь: | ACTUATOR IMAGE |
| Парткод: | M2812829 |
| Деталь: | GEAR Z22R TC |
| Парткод: | M2812831 |
| Деталь: | ACTUATOR DU |
| Парткод: | M2812850 |
| Деталь: | PARTS UNIT HIGH VOLTAGE SP |
| Парткод: | M2812837 |
| Деталь: | ACTUATOR MPF |
| Парткод: | M2811056 |
| Деталь: | PARTS SENSOR OPT SP |
| Парткод: | M2812841 |
| Деталь: | ROLLER M/P ASSY |
| Парткод: | M2811054 |
| Деталь: | ACTUATOR PE |
| Парткод: | M2812843 |
| Деталь: | ROLLER MIDDLE ASSY |
| Парткод: | M2812834 |
| Деталь: | ACTUATOR ENVELOPE |
| Парткод: | M2812833 |
| Деталь: | PARTS HOLDER FEED ASSY SP |
| Парткод: | M2812826 |
| Деталь: | PULLEY FEED ASSY |
| Парткод: | M2812821 |
| Деталь: | GEAR FEED Z26H |
| Парткод: | M2812820 |
| Деталь: | GEAR FEED Z30H |
| Парткод: | M2812822 |
| Деталь: | PULLEY PICKUP ASSY |
| Парткод: | M2812824 |
| Деталь: | SPRING ACTUATOR MPF |
| Парткод: | M2811057 |
| Деталь: | PAD SEPARATOR MPF |
| Парткод: | M2812844 |
| Деталь: | GUIDE FEED SIDE |
| Парткод: | M2812827 |
| Деталь: | HOLDER SEPARATION MPF |
| Парткод: | M2812846 |
| Деталь: | SPRING PICKUP B |
| Парткод: | M2812849 |
| Деталь: | SHAFT FEED R |
| Парткод: | M2812823 |
| Деталь: | PARTS DRIVE FEED ASSY SP |
| Парткод: | M2811126 |
| Деталь: | GEAR Z32L REG CL |
| Парткод: | M2811060 |
| Деталь: | CLUTCH 50 Z35R |
| Парткод: | M2811055 |
| Деталь: | PARTS CLUTCH 20-2W Z35R |
| Парткод: | M2811127 |
| Деталь: | GEAR Z26L DLP CLUTCH |
| Парткод: | M2811059 |
| Деталь: | PARTS DC MOTOR ASSY SP |
| Парткод: | M2811068 |
| Деталь: | PARTS MOTOR-BL W30 SP |
| Парткод: | M2811128 |
| Деталь: | SPRING COUPLING DRUM |
| Парткод: | M2811125 |
| Деталь: | CUT WASHER 5 |
| Парткод: | M2811120 |
| Деталь: | CUT WASHER 7 |
| Парткод: | M2811121 |
| Деталь: | PLATE DRIVE |
| Парткод: | M2811122 |
| Деталь: | GEAR Z80R-Z36L |
| Парткод: | M2811124 |
| Деталь: | GEAR Z119R |
| Парткод: | M2811123 |
| Деталь: | BELT ISU |
| Парткод: | D2551650 |
| Деталь: | PULLEY TENSION |
| Парткод: | D2551653 |
| Деталь: | MOUNT TENSION PULLEY |
| Парткод: | D2551662 |
| Деталь: | SPRING-COMPRESSION ISU BELT |
| Парткод: | D2551665 |
| Деталь: | PARTS MOTOR ISU SP |
| Парткод: | D2551659 |
| Деталь: | PARTS FRAME ISU TOP ASSY SP |
| Парткод: | D2551658 |
| Деталь: | PARTS ISU ASSY SP |
| Парткод: | D2551657 |
| Деталь: | SLIDER ISU |
| Парткод: | D2551651 |
| Деталь: | CONN.CORD ASSY S04135 CCD-HP |
| Парткод: | D2551668 |
| Деталь: | PARTS SENSOR OPT SP |
| Парткод: | M2812841 |
| Деталь: | TAPE FFC A |
| Парткод: | D2551625 |
| Деталь: | TAPE FFC B |
| Парткод: | D2551654 |
| Деталь: | TAPE FFC C |
| Парткод: | D2551664 |
| Деталь: | CONN.CORD ASSY S03840 CCD-LED |
| Парткод: | D2551666 |
| Деталь: | GEAR Z63R-P32 ISU |
| Парткод: | D2551661 |
| Деталь: | BUSHING FAN |
| Парткод: | D2555563 |
| Деталь: | SHAFT ISU |
| Парткод: | D2551663 |
| Деталь: | MOUNT MOTOR ISU |
| Парткод: | D2551660 |
| Деталь: | LABEL MODEL MF60(D256) |
| Парткод: | D2558532 |
| Деталь: | LABEL MODEL MF50(D255) |
| Парткод: | D2558533 |
Коды ошибок
SC101-01
SC101-02
SC102-00
SC120-00
SC141-00
SC142-00
SC144-00
SC195-00
SC202-00
SC220-00
SC270-00
SC303-00
SC321-00
SC396-01
SC396-02
SC490-00
SC491-01
SC491-02
SC501-01
SC502-01
SC502-02
SC503-01
SC503-02
SC504-01
SC504-02
SC505-01
SC505-02
SC520-01
SC520-02
SC540-01
SC540-02
SC541-00
SC543-00
SC547-00
SC549-00
SC551-00
SC553-00
SC581-00
SC582-00
SC622-01
SC622-02
SC622-03
SC622-04
SC641-00
SC665-02
SC665-21
SC667-01
SC667-20
SC668-00
SC669
SC670-01
SC670-02
SC672-10
SC672-11
SC672-12
SC672-13
SC672-99
SC687-00
SC689-01
SC689-02
SC690-00
SC691-00
SC700-00
SC816
SC817-00
SC819-00
SC840-00
SC841-00
SC842-00
SC842-01
SC842-02
SC845
SC853-00
SC854-00
SC855-01
SC855-02
SC858-00
SC858-01
SC858-02
SC858-30
SC858-31
SC859-00
SC859-01
SC859-02
SC859-10
SC860-00
SC862-00
SC863-01
SC863-02 ... SC863-23
SC864-01
SC864-02 ... SC864-23
SC865-00
SC865-01
SC865-02 ... SC865-23
SC865-50 ... SC865-73
SC866-00
SC867-00
SC867-01
SC867-02
SC868
SC870
SC872-00
SC873-00
SC874
SC875-01
SC875-02
SC877-00
SC878-00
SC878-01
SC878-02
SC878-03
SC878-20
SC899-00
SC900-00
SC990-00
SC991-00
SC992-00
SC995-01
SC995-02
SC995-03
SC995-04
SC997-00
SC998-00
Описание
| Error code: | SC101-01 |
| Description: | CIS Error: Front Side The peak white level is less than the prescribed value. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Engine board • PSU/Signal harness |
| Error code: | SC101-02 |
| Description: | Lamp Error (Detecting the lighting error) The white level peak did not reach the prescribed threshold when the white guide plate was scanned. Error detection timing; During the scanner adjustment (detecting the lighting error) at the time of applying power source for scanner (when the main power is turned ON). |
| Causes: | • Condensation in scanner unit • Connector disconnected • Scanner Carriage defective • BiCU defective • Harness defective • White Guide Plate dirty or attachment fault • IOB defective |
| Remedy: | Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Reconnect the connector. Reconnect the following connectors; • Scanner Carriage – BiCU connector • SBU – LEDB connector (SBU side connector on the scanner carriage) • BiCU – IOB harness 2. Check the white guide plate (exposure glass). Check the white guide plate attached to the exposure glass. If the white guide plate is in an unusual state, replace the white guide plate. 3. Scanner carriage defective Replace the scanner carriage. 4. BiCU defective Replace the BiCU. 5. Harness defective Replace the following harnesses. • Scanner Carriage – BiCU harness • BiCU – IOB harness 6. IOB defective Replace the IOB. |
| Error code: | SC102-00 |
| Description: | LED Illumination Adjustment Error: Front Side The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean the white guide plate. 2. Reset/clean the CIS and white plate in the scanner. 3. Replace the units in the following order: • Original front side CIS • Controller board • PSU/Signal harness |
| Error code: | SC120-00 |
| Description: | Scanner HP Error 1 The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go OFF). |
| Causes: | • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor. 2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor. 3. Replace the scanner HP sensor, or the DF position scanning sensor. Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor. |
| Error code: | SC141-00 |
| Description: | Black Level Correction Error: Front Side The automatic adjustment has failed to correct the black level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. |
| Remedy: | 1. Clean/reset the connector. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC142-00 |
| Description: | White Level Correction Error: Front Side The automatic adjustment has failed to correct the white level to the permissible range. |
| Causes: | • CIS is defective. • MPU is defective. • Power/signal harness is defective. • Scanner unit condensation • CIS is not set properly, or is dirty. • The white plate is not set properly, or is dirty. |
| Remedy: | 1. Clean/reset the CIS and white plate. 2. Replace the units in the following order: • CIS • Engine board • PSU/Signal harness |
| Error code: | SC144-00 |
| Description: | Scanner Communication Error: Front Side Cannot correctly establish communication with the MPU(SoC-AFE) |
| Causes: | • Communication error with MPU (SoC-AFE) • PSU is defective. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Clean/reset the connector. 2. Replace the units in the following order: • Engine board • PSU/Signal harness |
| Error code: | SC195-00 |
| Description: | Machine serial number error Comparison of the product identification code in the machine serial number (11 digits). |
| Causes: | The product identification code in the machine serial number (11 digits) does not match. |
| Remedy: | Re-enter the machine serial number. |
| Error code: | SC202-00 |
| Description: | Polygon Motor: ON Timeout Error After the polygon motor turned on, or within the specified time (sec.) after the rpm’s changed, the motor did not enter READY status. |
| Causes: | • The interface harness to the polygon motor driver damaged or not connected correctly. • Polygon motor or polygon motor driver defective • Polygon motor drive pulse cannot be output correctly. (Polygon controller) • XSCRDY signal observation failing (Polygon controller) |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the connectors between LD unit and IPU. 3. Check CN586 (a connector with 1 pin) for the polygon mirror motor from the PSU. 4. Replace the LD unit (Polygon mirror motor). 5. Replace the harness between the LD unit and IPU. 6. Replace the IPU. 7. Replace the PSU (or fuses on PSU). |
| Error code: | SC220-00 |
| Description: | Laser Synchronization Detection Error: Leading Edge The laser synchronizing detection signal for the start position of the LD was not output for 200msec. after LDB unit turned on with the polygon motor rotating normally. |
| Causes: | • The interface harness to the synchronization detection unit damaged or not connected correctly. • Synchronization detection board defective • Beam does not enter photo detector. • Abnormality around GAVD • IDB (LED driver) defective • LDB defective • IPU defective |
| Remedy: | • Turn the power off/on. • Replace the laser unit. • Replace the harness. • Replace the IPU board. |
| Error code: | SC270-00 |
| Description: | Write ASIC communication error • When the Engine Board could not read the Unique ID of the Writing ASIC properly when starting this machine. • When an Error bit occurred in the communication between the Engine Board and the Writing ASIC. |
| Causes: | The unique ID of the write ASIC was not read normally. |
| Remedy: | • Turn the power OFF and then ON. • Replace the Engine Board. |
| Error code: | SC303-00 |
| Description: | Charger Current Error When the charging voltage is applied by changing the voltage in three levels, the current value is less than 20uA in one of three levels. |
| Causes: | • Connector defective or disconnected • Power pack defective • IOB defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Drum Unit – Power Pack connector • Power Pack – IOB connector • Power pack defective Replace the power pack. • IOB defective Replace the IOB. |
| Error code: | SC321-00 |
| Description: | Development Unit Non-Installing Error The sensor output value is 31 or less continuously for 5 seconds. |
| Causes: | • Connector defective or disconnected • Toner density sensor defective • Connect-Left PCB defective • IOB defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Development Unit – Drum PCB connector • Drum PCB – Drum Connection PCB connector • Drum Connection PCB – Connect-Left PCB connector • Connect-Left PCB – IOB connector • Toner density sensor defective Replace the toner density sensor. • Connect-Left PCB defective Replace the Connect-Left PCB. • IOB defective Replace the IOB. |
| Error code: | SC396-01 |
| Description: | Drum Motor: K Error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing • A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | - Disconnected connector - Broken signal wire - Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Drum Motor: K. |
| Error code: | SC396-02 |
| Description: | Drum Motor Error 2 After the drum motor is stabilized, the stable OFF signal is detected for 2 seconds consecutively. |
| Causes: | • Connector disconnected or defective • Drive transmission of the drum motor defective • Drum motor defective • IOB defective |
| Remedy: | • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • IOB – Drum Motor connector • Drive transmission of the drum motor defective Check the gears. If any gears are damaged, replace them. • Drum motor defective Replace the drum motor. • IOB defective Replace the IOB. |
| Error code: | SC490-00 |
| Description: | Charging/developing: Output error The "HVP_ERR1: Output error Sensor signal" is monitored at 20 ms intervals. If 0 (error) is detected ten times in succession (200 ms), the following causes are suspected: |
| Causes: | • Failed PCDU • Failed High Voltage Power Supply (Separation) • Damaged HVP connection harness |
| Remedy: | • Replace the PCDU. • Replace the High Voltage Power Supply. • Replace the harness |
| Error code: | SC491-01 |
| Description: | Primary/secondary transfer: Output error The "HVP_ERR2: Output error Sensor signal" is monitored at 20 ms intervals. If 0 (error) is detected fifty times in succession (1000 ms) (during bias output), the following causes are suspected |
| Causes: | • Image Transfer Unit error • Transfer Roller error • Damaged HVP connection harness • Noise generated by poor contact of the power supply terminals of the Development Roller |
| Remedy: | • Replace the Image Transfer Unit. • Replace the Transfer Roller • Replace the High Voltage Power Supply. • Replace the harness. • Replace the PCDU. |
| Error code: | SC491-02 |
| Description: | Disconnected connector: High voltage output error The "HVP_ERR2: Output error Sensor signal" is monitored at 20 ms intervals. If 0 (error) is detected ten times in succession (200 ms) (during non-bias output), the following causes are suspected |
| Causes: | • HVP connection harness disconnected • Damaged HVP connection harness |
| Remedy: | • Check the HVP connection harness • Replace the HVP connection harness. |
| Error code: | SC501-01 |
| Description: | 1st Tray Lift Error (Main Machine) The 1st tray lift motor error detection count reaches 3 times. (Up to 2 times, reset instruction is displayed) |
| Causes: | • 1st tray upper limit sensor connector missing, malfunction, dirt • 1st tray lift motor connector missing, disconnection, malfunction. • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor. • Paper set incorrectly |
| Remedy: | • Reload the paper. • Remove the foreign object. 1st tray upper limit sensor, 1st tray lift motor • Check the harness. • Reset the connector. • Replace 1st paper feed unit, 1st tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-01 |
| Description: | 2nd Tray Lift Error (Main Frame) The 2nd tray lift motor error detection count reaches 3. (Up to 2, reset is displayed.) |
| Causes: | • 2nd tray upper limit sensor connector missing, malfunction, dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC502-02 |
| Description: | 2nd Tray Descent Error (Main Frame) The detection count of 2nd tray descent motor descent errors reaches a total of 5. (Up to 4, reset is displayed.) |
| Causes: | • The 2nd paper feed tray upper limit sensor connector missing, malfunction, and dirt • 2nd tray lift motor connector missing, disconnection, malfunction • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly • Paper overload |
| Remedy: | • Reset the paper. • Remove the foreign object. 2nd tray upper limit sensor, 2nd tray lift motor • Check the harness. • Reset the connector. • Replace 2nd paper feed unit, 2nd tray • Replace Paper transport IOB • Replace |
| Error code: | SC503-01 |
| Description: | 3rd Tray Lift Error (Paper Feed Unit PB3250) • Lift motor ascent error detection During tray initialization (upper limit not detected/lower limit detection), the tray base plate is raised to check the tray base plate position, and the upper limit sensor is not detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC503-02 |
| Description: | 3rd Tray Descent Error (Paper Feed Unit PB3250) • Lift motor descent error detection During tray initialization, the tray base plate is lowered to check the tray base plate position, and the upper limit sensor is detected although a predetermined time elapsed, for 3 times consecutively. (Up to 2 times consecutively, the tray transmits a "tray set incorrectly" to the main machine.) |
| Causes: | • Lift motor error/connector missing • Upper limit sensor error/connector missing • Harness broken • Tray control board defective • Paper overload • Foreign object, such as a paper scrap, is caught between the paper feed tray and the tray lift motor • Paper set incorrectly |
| Remedy: | Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Check if all connectors in Tray 3 are connected securely. Reconnect the connectors if they are disconnected, or loose. 2. Check the harness in Tray 3. Replace the harnesses if it is disconnected, or damaged. 3. Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects. 4. Check if there are any signs of a short circuit. Replace the parts if there are any defects. |
| Error code: | SC504-01 |
| Description: | Paper Feed Tray Lift Motor Error (Tray 4) After the paper feed tray 4 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
| Causes: | • Bottom plate of the paper feed tray defective • Connector disconnected or defective • Drive transmission of the paper feed tray lift motor defective • Paper feed tray lift motor defective • Main board defective |
| Remedy: | • Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray. • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Tray Lift Motor – Main Board connector • Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them. • Paper feed tray lift motor defective Replace the paper feed tray lift motor. • Main board defective Replace the main board. |
| Error code: | SC504-02 |
| Description: | Paper Feed Tray Error (Tray 4) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
| Causes: | • Connector defective or disconnected • Drive transmission of the paper feed motor defective • Paper feed motor defective • Main board defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Motor – Main Board connector • Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them. • Paper feed motor defective Replace the paper feed motor. • Main board defective Replace the main board. |
| Error code: | SC505-01 |
| Description: | Paper Feed Tray Lift Motor Error (Tray 5) After the paper feed tray 5 is set, paper feed tray lift sensor does not turn on within 10 seconds. This SC is issued if a problem is detected four times consecutively. |
| Causes: | • Bottom plate of the paper feed tray defective • Connector disconnected or defective • Drive transmission of the paper feed tray lift motor defective • Paper feed tray lift motor defective • Main board defective |
| Remedy: | • Bottom plate of the paper feed tray defective Check the bottom plate of the paper feed tray. If the bottom plate does not move smoothly, repair or replace the paper feed tray. • Connector disconnected or defective Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Tray Lift Motor – Main Board connector • Drive transmission of the paper feed tray lift motor defective Check the gears. If any gears are damaged, replace them. • Paper feed tray lift motor defective Replace the paper feed tray lift motor. • Main board defective Replace the main board. |
| Error code: | SC505-02 |
| Description: | Paper Feed Tray Error (Tray 5) The error signal is detected for 2 seconds consecutively after the paper feed motor is activated. |
| Causes: | • Connector defective or disconnected • Drive transmission of the paper feed motor defective • Paper feed motor defective • Main board defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • Paper Feed Motor – Main Board connector • Drive transmission of the paper feed motor defective Check the gears. If any gears are damaged, replace them. • Paper feed motor defective Replace the paper feed motor. • Main board defective Replace the main board. |
| Error code: | SC520-01 |
| Description: | Main Motor Error 1 The main motor is not stabilized within 2 seconds after the motor is activated. |
| Causes: | • Main motor defective • IOB defective |
| Remedy: | • Main motor defective 1. Reconnect the following connector. Then perform a conduction inspection. If there is no conduction, replace the connector. • IOB – Main Motor connector 2. Replace the main motor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC520-02 |
| Description: | Fusing motor error Early Detection • A command to stop the rotation of the motor has been issued right after the power was turned on, but the motor is still rotating. Motor Operation Timing • When the motor rotation request or speed change request is issued, the motor is in the stopped state. Motor Stop Timing A command to stop the rotation of the motor has been issued, but the motor is still rotating. |
| Causes: | • Disconnected connector • Broken signal wire • Excessive motor torque |
| Remedy: | • Check the connector connection. • Turn the power OFF and then ON. • Replace the Fusing Motor. |
| Error code: | SC540-01 |
| Description: | Fusing Pressure Release Motor Error 1 The over-current detection signal of the fusing pressure release motor is detected 20 times consecutively. |
| Causes: | • Connector disconnected or defective • Drive transmission of the fusing pressure release motor defective • Fusing pressure release motor defective • Connect-Left PCB defective • IOB defective |
| Remedy: | • Connector disconnected or defective Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Fusing Pressure Release Motor – Connect-Left PCB connector • Connect-Left PCB – IOB connector • Drive transmission of the fusing pressure release motor defective Check the gears. If any gears are damaged, replace them. • Fusing pressure release motor defective Replace the fusing pressure release motor. • Connect-Left PCB defective Replace the Connect-Left PCB. • IOB defective Replace the IOB. |
| Error code: | SC540-02 |
| Description: | Fusing Pressure Release Motor Error 2 The position detection sensor is not detected for 30 seconds consecutively after the fusing pressure release motor is activated. |
| Causes: | • Connector defective or disconnected • Drive transmission of the fusing pressure release motor defective • Fusing pressure release motor defective • Connect-Left PCB defective • IOB defective |
| Remedy: | • Connector defective or disconnected Reconnect the following connectors. Then perform a conduction inspection. If there is no conduction, replace the connector. • Fusing Pressure Release Motor – Connect-Left PCB connector • Connect-Left PCB – IOB connector • Drive transmission of the fusing pressure release motor defective Check the gears. If any gears are damaged, replace them. • Fusing pressure release motor defective Replace the fusing pressure release motor. • Connect-Left PCB defective Replace the Connect-Left PCB. • IOB defective Replace the IOB. |
| Error code: | SC541-00 |
| Description: | Broken fusing (Center) thermopile wire AD value: 0-6 is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more. |
| Causes: | • Broken thermopile wire • Bad connector contact |
| Remedy: | • Clear the SP: fusing SC. • Replace the connector. • Replace the thermopile. |
| Error code: | SC543-00 |
| Description: | Thermopile (Center) high temperature detection (software) Above 240 degrees C detected for 1 sec. continuously. Detection period 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Improper paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (center). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC547-00 |
| Description: | Zero Cross Signal Error While fusing lamp ON/OFF control is performed, the zero cross signal is not input within 2 seconds consecutively. |
| Causes: | • Fusing unit defective • PSU defective • IOB defective |
| Remedy: | • Fusing unit defective 1. Reconnect the following connectors. • PSU – IOB connector 2. If the connector is broken, shorted, or grounded, replace the connector. • PSU defective Replace the PSU. • IOB defective Replace the IOB. |
| Error code: | SC549-00 |
| Description: | Fusing Lamp Disconnected Error The fusing thermistor (center) temperature does not reach a temperature of 100 degrees C within 30 seconds after the machine starts warming up. |
| Causes: | • Connector pin defective • Triac defective • Fusing unit defective • Fusing thermistor connection PCB defective • IOB defective • PSU defective • Fusing lamp defective |
| Remedy: | • The fusing thermistor (center) detects the temperature that exceeds 235 degrees C. • The fusing thermistor (center) detects the temperature that exceeds 195 degrees C in a heater-off state after the fusing thermistor (center) detects the temperature of 155 degrees C or less. • Connector pin defective If the I/F connector pins of the fuser unit and the main unit are deformed owing to foreign materials, replace the connectors or the units including the connectors. • Triac defective Disconnect the power cord and check that the resistance between terminals T1 and T2 of the triac TRA31 and triac TRA41 on the PSU are several Mega-Ohms and not shorted. If failed, replace the PSU. • Fusing unit defective 1. Check that no paper jam is present. 2. Reconnect the following connectors. • Fusing Unit – Fusing Thermistor Connection PCB connector • Fusing Thermistor Connection PCB – IOB connector 3. If the connector is broken, shorted, or grounded, replace the connector. 4. Replace the fusing unit. • Fusing thermistor connection PCB defective Replace the fusing thermistor connection PCB. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. • PSU defective 1. Reconnect the following connector. • PSU – IOB connector 2. Replace the PSU. • Fusing lamp defective Replace the fusing unit. |
| Error code: | SC551-00 |
| Description: | Broken fusing (End) thermistor wire AD value: 3F9h-3FFh is detected for specified seconds continuously. Detection period: 500 ms, detection frequency: 10 times or more |
| Causes: | • Broken thermistor wire • Bad connector contact |
| Remedy: | • Clear the SP: fusing SC. • Check the connector connection. • Replace the Fusing Unit. |
| Error code: | SC553-00 |
| Description: | Thermopile (Edge) High Temperature Detection (software) 240 degrees C detected for 1 sec. continuously. Detection period: 100ms, detection count: 10 times or more. |
| Causes: | • Fusing sleeve belt defective • Paper setting misdetection • Incorrect paper position in the paper feed tray • Gear abrasion • Thermopile failure • Harness disconnection inside the main machine • Triac defective (short-circuit) • BCU failure • AC controller board failure |
| Remedy: | 1. Inspect the fusing sleeve belt unit, and replace if damaged. 2. Check the paper settings. 3. Check the paper position in the paper feed tray. 4. Reconnect the connectors (between the fusing unit and the BCU). 5. Inspect or replace the gears inside the main machine or fusing unit. 6. Replace the thermopile (edge). 7. Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). 8. Replace the BCU. 9. Replace the PSU (AC controller board). If the problem cannot be solved after performing the above steps, replace the fusing unit. |
| Error code: | SC581-00 |
| Description: | Temperature Sensor Disconnected Error • The average of the output from the temperature sensor is 1019 or more for 160 ms. • The average of the output from the temperature sensor is 930 or more for 5 seconds. |
| Causes: | • Temperature sensor defective • IOB defective |
| Remedy: | • Temperature sensor defective 1. Reconnect the following connector. • Temperature Sensor – IOB connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the temperature sensor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC582-00 |
| Description: | Temperature Sensor Shorted Error The average of the output from the temperature sensor is 31 or less for 5 seconds. |
| Causes: | • Temperature sensor defective • IOB defective |
| Remedy: | • Temperature sensor defective 1. Reconnect the following connector. • Temperature Sensor – IOB connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the temperature sensor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC622-01 |
| Description: | Paper Feed Unit Communication Error (Tray 2) A communication error is detected from the paper feed unit 2, 10 times consecutively. |
| Causes: | • Paper feed tray 2 defective • Connector disconnected or defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 2 defective Check the connection between the main machine and paper feed tray 2. • Connector disconnected or defective Reconnect the following connector. • IOB – Main Board connector • Replace the main board. • Replace the IOB. |
| Error code: | SC622-02 |
| Description: | Paper Feed Unit Communication Error (Tray 3) A communication error is detected from the paper feed unit 3, 10 times consecutively. |
| Causes: | • Paper feed tray 3 defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 3 defective Check the connection between the main machine and paper feed tray 3. • Main board defective 1. Reconnect the following connector. • IOB – Main Board connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the main board. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC622-03 |
| Description: | Paper Feed Unit Communication Error (Tray 4) A communication error is detected from the paper feed unit 4, 10 times consecutively. |
| Causes: | • Paper feed tray 4 defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 4 defective Check the connection between the main machine and paper feed tray 4. • Main board defective 1. Reconnect the following connector. • IOB – Main Board connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the main board. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC622-04 |
| Description: | Paper Feed Unit Communication Error (Tray 5) A communication error is detected from the paper feed unit 4, 10 times consecutively. |
| Causes: | • Paper feed tray 4 defective • Main board defective • IOB defective |
| Remedy: | • Paper feed tray 4 defective Check the connection between the main machine and paper feed tray 4. • Main board defective 1. Reconnect the following connector. • IOB – Main Board connector 2. If the connector is broken, shorted, or grounded, replace the connector. 3. Replace the main board. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC641-00 |
| Description: | Communication error between BCU and Controller board. Controller board does not respond after BCU tries to communicate three times. |
| Causes: | • Controller board software error • Connect error between BCU and Controller board • Engine board software error |
| Remedy: | • Check connections between Controller board and BCU. • Turn the main switch off and on. |
| Error code: | SC665-02 |
| Description: | Connection Error (BCU – Imaging IOB) The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode. |
| Causes: | • FFC connection error • FFC defective (disconnected, foreign object, etc.) • One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU • Imaging IOB |
| Remedy: | 1. Reconnect the FFC between BCU and Imaging IOB. 2. Replace the FFC between BCU and Imaging IOB. 3. Replace the BCU. 4. Replace the Imaging IOB. |
| Error code: | SC665-21 |
| Description: | BREIT Connection Error The signal connection error is detected between CPU and Breit during the startup operation of the engine (when the main power is turned on or when the machine returns from energy save mode). |
| Causes: | BiCU defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BiCU. |
| Error code: | SC667-01 |
| Description: | Master Device Mode Setting Error The machine detects the CPU mode error when starting up, or recovery from energy saver mode. |
| Causes: | One or more of the following boards may be defective (incorrect or defective components, scraps of solder, etc.): • BCU |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BCU. |
| Error code: | SC667-20 |
| Description: | Breit Operating Mode Setting Error The mode setting error of Breit is detected during the startup operation of the engine (when the main power is turned on or when the machine returns from energy save mode). |
| Causes: | BiCU defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Replace the BiCU. |
| Error code: | SC668-00 |
| Description: | SPI Communication Error • The SPI communication error cannot be recovered within 10 seconds after the error occurred. • The error recovery does not finish normally. |
| Causes: | • FFC defective or disconnected • BiCU defective • IOB defective |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the FFC between BiCU and IOB. 3. Replace the FFC between BiCU and IOB. 4. Replace the BiCU. 5. Replace the IOB. |
| Error code: | SC669 |
| Description: | EEPROM Communication Error The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error. (*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1) |
| Causes: | • Electrical noise • EEPROM not connected fully • EEPROM not installed • EEPROM damaged • BCU damaged |
| Remedy: | 1. Turn the main power OFF/ON. 2. Reconnect the EEPROM. 3. Replace the EEPROM. 4. Replace the BCU. |
| Error code: | SC670-01 |
| Description: | • /ENGRDY signal was not asserted when the machine was turned on. • PCI I/F is not linked up when the machine returns from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • EC/PC/SC response was not received within specified time from power on. • Writing to Rapi driver failed (the other party not found through PCI). • Connection defect between controller board and IPU. • IPU is down / unstable • BCU is down / unstable |
| Causes: | Engine board does not start up. |
| Error code: | SC670-02 |
| Description: | Engine start up error when the machine is in operation • CPU reset by software • CPU reset by anomaly CPU • CPU reset by hardware defect / noise • Hardware defect |
| Causes: | Engine board reset unexpectedly. |
| Error code: | SC672-10 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-11 |
| Description: | Controller start up error After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-12 |
| Description: | Controller start up error Communication with controller was interrupted after a normal startup. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-13 |
| Description: | Controller start up error The operation panel detects that the controller is down due to other reason shown in SC672- 10, SC672-11, and SC672-12. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC672-99 |
| Description: | Controller start up error The operation panel software ended abnormally. |
| Causes: | • Controller stalled • Board installed incorrectly • Controller board defective • Operation panel connector loose, broken, or defective • Controller late |
| Error code: | SC687-00 |
| Description: | PER Not Received Error Unable to receive the PER command from the controller. |
| Causes: | Communication error |
| Remedy: | Replace the BCU. |
| Error code: | SC689-01 |
| Description: | EEPROM Communication Error 1 • No response from the device in reading/writing for 5 seconds or more and this problem is repeated 5 times. • The reading data of 2 locations does not match 8 times consecutively. • The writing data and reading date does not match 8 times consecutively. |
| Causes: | EEPROM on the controller board defective |
| Remedy: | 1. Turn the main power OFF and wait for 5 seconds. Then turn ON the main power. 2. Check whether the EEPROM on the controller board is installed correctly. If necessary, reinstall it. 3. Replace the controller board. 4. If the EEPROM on the controller board is damaged, replace the EEPROM. |
| Error code: | SC689-02 |
| Description: | EEPROM Communication Error 1 IOB defective |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC690-00 |
| Description: | EEPROM Data Error Reading data from EEPROM is abnormal. |
| Causes: | EEPROM on the controller board defective |
| Remedy: | 1. Turn the main power OFF and wait for 5 seconds. Then turn the main power ON. 2. Replace the IOB. 3. If the EEPROM on the controller board is damaged, replace the EEPROM. |
| Error code: | SC691-00 |
| Description: | Image Processing Error Paper jam (J010, J011, J012, J013, J014, J015) is detected twice. |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC700-00 |
| Description: | ARDF Inverter Motor Error The home position cannot be detected even if the machine reties 3 times consecutively. * Conditions to detect the home position: When the home position is detected by driving the ARDF inverter motor one rotation. |
| Causes: | • ARDF inverter motor defective • ARDF position sensor defective • IOB defective |
| Remedy: | • ARDF inverter motor defective 1. Disconnect the power cord, and wait 5 seconds. Reconnect the power cord, and then turn the main power ON. 2. Confirm that the connector of ARDF inverter motor is firmly connected. If necessary, connect the connector all the way in. 3. Reconnect the following connector. • ARDF Inverter Motor – IOB connector 4. If the connector is broken, shorted, or grounded, replace the connector. If the connector pin is deformed, replace the connector. 5. Replace the ARDF inverter motor. • ARDF position sensor defective 1. Rotate the ARDF inverter motor by hand to check whether it is unusually difficult to rotate. 2. Check that the ARDF position sensor is not disengaged and is correctly positioned. And check that the actuator correctly shields the light. 3. Reconnect the following connector. • ARDF Position Sensor – IOB 4. If the connector is broken, shorted, or grounded, replace the connector. 5. Replace the ARDF position sensor. • IOB defective 1. Update the engine software to the latest version. 2. Replace the IOB. |
| Error code: | SC816 |
| Description: | Energy save I/O subsystem error Energy save I/O subsystem detected some abnormality. |
| Causes: | • Energy save I/O subsystem defective • Energy save I/O subsystem detected a controller board error (non-response). • Error was detected during preparation for transition to STR. • SC816-99 occurs as a subsystem error except any error from -06 to 96. |
| Remedy: | Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the "System" firmware and the other system firmware modules to the latest version. 2. Disable the STR shift function by SP5-191-001 (Power Str Set). 3. Replace the controller board. |
| Error code: | SC817-00 |
| Description: | Monitor error: File detection / Digital signature error • Bootloader cannot read any of diagnostic module, kernel, or root filesystem. • In a bootloader SD card, the digital signature checking for any of diagnostic module, kernel, or root filesystem is failed. |
| Causes: | • Any of the following items does not exist or is broken OS Flash ROM, Diagnostic module in SD card, Kernel, Root filesystem • Any of the following items is revised fraudulently: Diagnostic module in SD card, Kernel, Root filesystem |
| Remedy: | • ROM update for controller system • Use another booting SD card having a valid digital signature |
| Error code: | SC819-00 |
| Description: | Kernel halt error [xxxx]: Detailed error code Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel. |
| Remedy: | [0x5032] HAIC-P2 error HAIC-P2 decompression error (An error occurred in the ASIC compression/decompression module.) • The code data saved in the HDD was broken for an unexpected reason. (HDD device defective) • The code data saved to memory was broken for an unexpected reason. (Memory device defective) • ASIC defective • Data other than code data was unzipped due to a software malfunction. • Turn the main power OFF/ON. • Replace the HDD. • Replace the memory • Replace the controller board. • Fix the software [0x5245] Link up error Link up transaction between Engine ASIC and Veena was not completed within 100 ms. Either one of following message appears on console if Link up error occurs. RESUME:PCI-Express bus ROOT_DL status error RESUME:PCI-Express bus DETUP status error "0x53554D45" -> Link up error Also, error code "0x5245" and detail code ""0x53554D45" -> Link up error" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x5355] L2 status time out L2 status register between Engine ASIC and Veena was not reached the target value within 1 sec. Engine ASIC during operation was rebooted or shifted to energy saving mode. Machine reboots when SC23x, SC30x occurs. If Engine ASIC is working when rebooting (or shifting to the energy saving mode), L2 status value is not on target. The following message appears on console. SUSPEND:PCI-Express L2 Status Check Error SUSPEND:PCI-Express L2 Status Check Error Also, error code "0x5355" and detail code ""0x5350454E44" -> L2 status time out" appears on operation panel. • Turn the main power OFF/ON. • Replace the controller board or the engine board (IPU, BCU) [0x6261] HDD defective Received file system data was broken even if the initialization succeeds and there was no error reply from the HDD. Power supply disconnection during data writing to the HDD. Replace the HDD. This SC may occur when turning on the machine for the first time with a new HDD. In this case, turn the main power off/on. [0x696e] gwinit processing end If the SCS process is ended for some reason If an unexpected error occurs at SCS processing end, gwint processing also halts (this result is judged a kernel stop error, by gwinit specification) "0x69742064" -> "init died" Turn the main power OFF/ON. [0x766d] VM full error Occurs when too much RAM is used during system processing "vm_pageout: VM is full" Turn the main power OFF/ON. Console string Other error (characters on operation panel) System detected internal mismatch error • Software defective • Insufficient memory • Hardware driver defective (RAM, flash memory) • Replace with a larger capacity RAM, or flash memory. • Replace the controller board. • Replace the connected controller option with a new one. |
| Error code: | SC840-00 |
| Description: | EEPROM access error • During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code. • During the I/O processing, a writing error occurred. |
| Causes: | • Defective EEPROM |
| Error code: | SC841-00 |
| Description: | EEPROM read data error Mirrored data of the EEPROM is different from the original data in EEPROM. |
| Causes: | Data in the EEPROM is overwritten for some reason. |
| Error code: | SC842-00 |
| Description: | Nand-Flash updating verification error SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was updated. |
| Causes: | Nand-Flash defective |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC842-01 |
| Description: | Insufficient Nand-Flash blocks (threshold exceeded) At startup, or when machine returned from low power mode, the Nand-Flash status was read and judged that the number of unusable blocks had exceeded threshold, and then SCS generated the SC code. |
| Causes: | Number of unusable blocks exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC842-02 |
| Description: | Number of Nand-Flash block deletions exceeded At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged that the number of deleted blocks had exceeded threshold, and then SCS generated this SC code. |
| Causes: | Number of blocks deleted exceeded threshold for Nand-Flash |
| Remedy: | Replace the controller board. |
| Error code: | SC845 |
| Description: | Hardware Error Detected when the automatic firmware update SC845- 01 D Engine Board SC845- 02 D Controller Board SC845- 03 D Operation Panel (Normal) SC845- 04 D Operation Panel (Smart Panel) When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and the firmware update cannot be completed even by 3 retries. |
| Causes: | Hardware abnormality of the target board |
| Remedy: | Replace the target board For SC845-02, HDD and memory may cause the problem. Replace the HDD or memory if the SC cannot be recovered by replacing the controller board. |
| Error code: | SC853-00 |
| Description: | Bluetooth device connection error The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was connected after the machine was turned on. |
| Remedy: | Always connect the Bluetooth device (USB type) before the machine is turned on. |
| Error code: | SC854-00 |
| Description: | Bluetooth device disconnected The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Causes: | The Bluetooth hardware (USB type) was disconnected after the machine was turned on. |
| Remedy: | Never remove Bluetooth (USB type) after machine starts |
| Error code: | SC855-01 |
| Description: | Wireless LAN board error (driver attachment failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC855-02 |
| Description: | Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered) |
| Causes: | • Defective wireless LAN board • Loose connection |
| Remedy: | • Turn the main power OFF/ON. • Replace wireless LAN board |
| Error code: | SC858-00 |
| Description: | Data encryption conversion error (Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC858-01 |
| Description: | Data encryption conversion error (HDD Key Setting Error) A serious error occurred during an attempt to update the encryption key. |
| Causes: | • USB Flash, other data, corrupted • Communication error caused by electrostatic noise • Controller board defective |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-02 |
| Description: | Data encryption conversion error (NVRAM Read/Write Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | NVRAM defective |
| Remedy: | • Replace the NVRAM. • Replace the controller board. |
| Error code: | SC858-30 |
| Description: | Data encryption conversion error (NVRAM Before Replace Error) A serious error occurred after data conversion during an attempt to update the encryption key. |
| Causes: | Software error such as conversion parameters being invalid. |
| Remedy: | • Turn the main power OFF/ON. • If the error persists, replace the controller board. |
| Error code: | SC858-31 |
| Description: | Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key |
| Causes: | Controller board defective |
| Remedy: | Replace the controller board. |
| Error code: | SC859-00 |
| Description: | Data encryption conversion HDD conversion error When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-01 |
| Description: | Data encryption conversion HDD conversion error (HDD check error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. |
| Causes: | • HDD conversion was set with the data encryption key update function, but the HDD was removed. • Machine lost power during data encryption key update • Electrostatic noise, or an HDD error occurred, during data encryption key update, and data was not encrypted. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC859-02 |
| Description: | Data encryption conversion HDD conversion error (Power failure during conversion) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: NVRAM/HDD conversion is incomplete. |
| Causes: | Power failure occurred during encryption key update. |
| Remedy: | The display after restart instructs the user to format the HDD. |
| Error code: | SC859-10 |
| Description: | Data encryption conversion HDD conversion error (Data read/write command error) When the data encryption key was updated, HDD data was converted, but not correctly. Image displayed at conversion only (this SC is not displayed), but SC is displayed after machine is cycled off/on. Details: Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.) |
| Causes: | HDD was not successfully converted during encryption key update due to HDD errors or cable noises. |
| Remedy: | • Check HDD connection. • Format the HDD (SP5-832: HDD formatting). • If there is a problem with the HDD, it has to be replaced. |
| Error code: | SC860-00 |
| Description: | HDD startup error at main power on (HDD error) • The HDD is connected but the driver detected the following errors. • SS_NO.T_READY:/* (-2)HDD does not become READY*/ • SS_BAD_LABEL:/* (-4)Wrong partition type*/ • SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/ • SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/ • SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/ • SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/ • SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/ • SS_KERNEL_ERROR:/* (-10)Internal kernel error*/ • SS_SIZE_ERROR:/* (-11)Drive size too small*/ • SS_NO._PARTITION:/* (-12)The specified partition does not exist*/ • SS_NO._FILE:/* (-13)Device file does not exist*/ • Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more. |
| Causes: | • Unformatted HDD • Label data corrupted • HDD defective |
| Remedy: | Format the HDD (SP5-832: HDD formatting) through SP mode. |
| Error code: | SC862-00 |
| Description: | Number of the defective sector reaches the maximum count 101 defective sectors are generated at the image storage area in the HDD. |
| Causes: | SC863 occurs during the HDD reading and defective sectors are registered up to 101. |
| Remedy: | • Format the HDD with SPSP5-832. • Replace the HDD. |
| Error code: | SC863-01 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC863-02 ... SC863-23 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC863-02) to partition "v" (SC863-23)). |
| Remedy: | Guide for when to replace the HDD 1. When SC863 has occurred ten times or more • The interval is short. • Repeatedly occurs in the same situation (At power-on, etc.). • Startup takes a long time when the main power is turned on. 2. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. |
| Error code: | SC864-01 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC864-02 ... SC864-23 |
| Description: | HDD data CRC error During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | Bad sectors were generated during operation. (An error occurred in partition "a" (SC864-02) to partition "v" (SC864-23)). |
| Remedy: | • Format the HDD. • Replace the HDD. |
| Error code: | SC865-00 |
| Description: | HD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-01 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in an area that does not belong to a partition, such as the disk label area.) |
| Remedy: | Replace the HDD. |
| Error code: | SC865-02 ... SC865-23 |
| Description: | HDD access error During HDD operation, the HDD returned an error. |
| Causes: | The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in partition "a" (SC865-02) to partition "v" (SC865-23)). |
| Remedy: | Replace the HDD. |
| Error code: | SC865-50 ... SC865-73 |
| Description: | HDD time-out error The machine does not detect a reply from the HDD during the HDD operation. |
| Causes: | The HDD does not respond to the read/ write command from the machine. |
| Remedy: | • Check the harness connections between the controller board and HDD. • Replace the HDD. |
| Error code: | SC866-00 |
| Description: | SD card authentication error A license error of an application that is started from the SD card was detected. |
| Causes: | Invalid program data is stored on the SD card. |
| Remedy: | Store a valid program data on the SD card. |
| Error code: | SC867-00 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd0). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-01 |
| Description: | SD card removal detection When an application SD card is removed from the slot while the application is being activated. |
| Causes: | An application SD card has been removed from the slot (from the mount point /mnt/sd1). |
| Remedy: | Turn the main power off/on. |
| Error code: | SC867-02 |
| Description: | SD card removed The SD card was removed while the machine is on. |
| Causes: | An application SD card has been removed from the slot (mount point of /mnt/sd2). |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC868 |
| Description: | SD card error 3: SD card access. An error occurred while an SD card was used. |
| Causes: | • SD card defective • SD controller defective |
| Remedy: | • SD card not inserted correctly • SD card defective • Controller board defective Note: If you want to try to reformat the SD card, use SD Formatter Ver 1.1. |
| Error code: | SC870 |
| Description: | Address book data error. Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM was replaced individually without formatting the Address Book) • Address Book storage device (SD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected. |
| Remedy: | • Software defective. Turn the machine OFF/ON. If this is not the solution for the problem, then replace the controller firmware. • HDD defective. More Details • Do SP5846 050 (UCS (User info control service) Settings – Initialize all Directory Info.) to reset all address book data. • Reset the user information with SP5832 006 (HDD Formatting– User Information). • Replace the HDDs. • Boot the machine from the SD card. |
| Error code: | SC872-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007: HDD Formatting: Mail RX Data).). • Replace the HDD. When you do the above, the following information will be initialized. • Partly received partial mail messages. • Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages). |
| Error code: | SC873-00 |
| Description: | HDD mail reception error An error was detected on the HDD immediately after the machine was turned on. |
| Causes: | • HDD defective • Power was turned off while the machine used the HDD. |
| Remedy: | • Format the HDD (SP5-832-007 : HDD Formatting: Mail RX Data). • Replace the HDD. When you do the above, the following information will be initialized. • Sender’s mail text • Default sender name/password (SMB/FTP/NCP) • Administrator mail address • Scanner delivery history |
| Error code: | SC874 |
| Description: | Delete All error 1: HDD. A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit (B735) running from an SD card. |
| Causes: | • Error detected in HDD data delete program • Error detected in NVRAM data delete program • The "Delete All" option was not set |
| Remedy: | • Turn the main switch OFF/ON and try the operation again. • Install the Data Overwrite Security Unit again. For more, see section “1. Installation”. • HDD defective |
| Error code: | SC875-01 |
| Description: | Delete all error (HDD erasure) (hddchack –i error) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC875-02 |
| Description: | Delete all error (HDD erasure) (Data deletion failure) An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD) |
| Causes: | • HDD logical formatting failed. • The modules failed to erase data. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC877-00 |
| Description: | Data Overwrite Security card error The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done. |
| Causes: | • Data Overwrite Security option SD card is broken. • Data Overwrite Security option SD card has been removed. |
| Remedy: | • If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM. • If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card. |
| Error code: | SC878-00 |
| Description: | TPM authentication error TPM electronic recognition failure |
| Causes: | • Update of system module attempted without correct update path • USB flash memory not operating correctly |
| Remedy: | Replace the controller board (PCB3). Trusted Platform Module • In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure crypto processor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as designated in certain Dell BIOS settings). |
| Error code: | SC878-01 |
| Description: | USB flash error There is a problem in the file system of the USB flash memory. |
| Causes: | USB Flash system files corrupted. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-02 |
| Description: | TPM error An error occurred in either TPM or the TPM driver. |
| Causes: | TPM not operating correctly. |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-03 |
| Description: | TCSD error An error occurred in the TPM software stack. |
| Causes: | • TPM, TPM software cannot start • A file required by TPM is missing |
| Remedy: | Replace the controller board (PCB3). |
| Error code: | SC878-20 |
| Description: | Random number generator self check error The unusual status is detected during the self test of generated random number seed. |
| Causes: | TPM defective. (The random number seed is generated by TPM) |
| Remedy: | 1. Turn ON the main power. 2. Replace the controller board (PCB3). |
| Error code: | SC899-00 |
| Description: | Software performance error (signal reception end) Unknown software error occurred. |
| Causes: | Occurs when an internal program behaves abnormally. |
| Remedy: | In the case of a hardware defect • Replace the hardware. In the case of a software error • Turn the main power OFF/ON. • Try updating the firmware. |
| Error code: | SC900-00 |
| Description: | Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter. |
| Causes: | • Unexpected NV-RAM is attached. • NV-RAM defective • NV-RAM data corrupted. • Data written to unexpected area because of external factor etc. • The count requested by the SRM on receiving PRT is not completed. |
| Remedy: | Replace the NV-RAM. |
| Error code: | SC990-00 |
| Description: | Software operation error Software attempted an unexpected operation. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | • Turn the main power off/on. • Reinstall the software of the controller and BCU board. |
| Error code: | SC991-00 |
| Description: | Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990. |
| Causes: | • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable. |
| Remedy: | Logging only |
| Error code: | SC992-00 |
| Description: | Undefined SC issued. An SC, that is not controlled by the system, occurred. |
| Causes: | • An SC for the previous model was used mistakenly, etc. • Basically a software bug. |
| Remedy: | Turn the main power OFF/ON. |
| Error code: | SC995-01 |
| Description: | CPM setting error 1 Comparison of machine serial number (11 digits) and machine identification code. Details: • Machine serial number cannot be identified because of BICU replacement or malfunctioning. • Machine serial number cannot be identified because of NV-RAM replacement |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Enter the machine serial number using SP5-811 (MachineSerial), and then turn the power on/off. • Attach the NV-RAM that was installed previously. |
| Error code: | SC995-02 |
| Description: | CPM setting error 2 Comparison of machine serial number (11 digits) and machine identification code. Details: Machine serial number cannot be identified because of NV-RAM replacement or malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | • Attach the NV-RAM that was installed previously. • Download data on the NV-RAM using SP5-825 (NV-RAM Data Download). |
| Error code: | SC995-03 |
| Description: | CPM setting error 3 Comparison of machine serial number (11 digits) and machine identification code. Details: Unable to recognize machine identification code because the controller was replaced incorrectly or is malfunctioning. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Replace it with the correct type of controller. |
| Error code: | SC995-04 |
| Description: | CPM setting error 4 Comparison of machine serial number (11 digits) and machine identification code. |
| Causes: | Machine serial number (11 digits) or machine identification code does not match. |
| Remedy: | Return the parts to the original configuration, and then replace them according to the manual |
| Error code: | SC997-00 |
| Description: | Application function selection error The application selected by the operation panel key operated abnormally (No response, abnormal ending). |
| Causes: | Software bug (mainly the application) |
| Remedy: | • Check the optional RAM, DIMM, boards required by the application program. • Check if the combination of downloaded programs are correct. |
| Error code: | SC998-00 |
| Description: | Application start error • No application was registered to system within a specified time after the main power was turned on. (No application starts/All applications have been terminated abnormally) • Application started but cannot be drawn now for some reason. |
| Causes: | • Software bug (mainly the application) • The optional RAM, DIMM, boards required by the application program. Are not installed correctly. |
| Remedy: | • Turn the main power OFF/ON. • Check the optional RAM, DIMM, boards • Check the combination of programs • Replace the controller board. |
Парткод
Название
RICOH MP-601 Тонер-картридж черный
