Ricoh SPC820DN
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Коды ошибок
195
202
203
204
210
211
212
213
220
221
222
223
224
225
226
227
230
231
232
233
234
235
236
237
240
241
242
243
285
300
301
302
303
360
361
362
363
364
365
366
367
372
373
374
375
380
381
382
383
396
397
398
399
400
441
442
443
452
460
490
491
492
498
501
502
503-01
503-02
504-01
504-02
505-01
505-02
530
531
532
533
534
535
536
540
541
542
543
544
547
548
551
552
553
554
557
559
561
562
563
564
565
569
581
582
585
610
611
621
622
623
636-01
641
669
670
671
681
682
683
687
690
721
723
725
730
740
741
742
746
750
753
760
761
763
764
765
766
767
791
792
817
819
820
821
822
824
826
827
828
829
833
851
853
854
855, 856
857
858
859
860
861
863
864
865
866
867
868
870
872
873
874
875
876
877
878
900
920
921
990
991
992
995
998
Описание
| Error code: | 195 |
| Description: | Serial Number Error |
| Causes: | The serial number stored in the memory (EGB) is not correct. |
| Remedy: | EEPROM defective EGB replaced without original EEPROM |
| Error code: | 202 |
| Display: | ERROR 202 PARAMETER |
| Description: | Polygon motor error 1: ON timeout |
| Causes: | The polygon mirror motor does not reach the targeted operating speed within 5 sec. after turning on or changing speed. |
| Error code: | 203 |
| Display: | Power OFF/ON 203:Error ssssssssssssssss |
| Description: | Polygon motor error 2: OFF timeout |
| Causes: | The polygon mirror motor does not leave the READY status within 3 sec. after the polygon motor switched off. |
| Error code: | 204 |
| Display: | Power OFF/ON 204:Error |
| Description: | Polygon motor error 3: XSCRDY signal error |
| Causes: | The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing. |
| Remedy: | • Polygon motor/driver board harness loose or disconnected • Polygon motor/driver board defective • Laser optics unit defective • IPU (EGB) defective 1. Replace the interface harness of the laser optics unit. 2. Replace the laser optics unit. 3. Replace the EGB (Engine Board). |
| Error code: | 210 |
| Description: | EM Null page cargo |
| Causes: | • Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective EGB |
| Remedy: | 1. Replace the harness of the LD board. 2. Replace the laser optics housing unit. 3. Replace the BCU. |
| Error code: | 211 |
| Display: | ERROR 211 HeadWARM.THERM(----) |
| Description: | EM Null page |
| Causes: | • Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective EGB |
| Remedy: | 1. Replace the harness of the LD board. 2. Replace the laser optics housing unit. 3. Replace the BCU. |
| Error code: | 212 |
| Description: | Install or Reseat Imaging Unit The Imaging Unit CRUM fails to detect the Imaging Unit. |
| Causes: | • Imaging Unit, PL6.1.1 • CRUM Connector, PL7.1.4 • PHD2 Harness, PL7.1.7 • FAN/PHD/MOT Harness, PL10.1.9 |
| Remedy: | 1 Remove the Imaging Unit. Inspect the printer cavity for damage, debris, and toner under the auger area preventing the Imaging Unit from being seated properly. Is there foreign material or damage? Remove foreign material. Vacuum out loose toner if found. Go to Step 2. 2 Inspect and reseat the Imaging Unit. Does the error persist?. Go to Step 3. Complete 3 Check Imaging Unit CRUM connection. Are P/J710 and P/J484 connected? Go to Step 4. Reconnect the CRUM. 4 Check all pins on the PHD2 Harness PL7.1.7 for continuity. 1. Disconnect P/J710 and P/J484. 2. Check continuity between J484<=>J710. Go to Step 5 Replace PHD2 Harness. 5 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J484 and P/J48. 2. Check continuity between J48 <=> P484. Go to Step 6 Replace the FAN/PHD/MOT Harness 6 Replace the Imaging Unit. Does the error persist? Replace the Engine Control Board. Complete |
| Error code: | 213 |
| Display: | Power OFF/ON 213:Error |
| Description: | Install or Reseat Transfer Roller The printer does not detect the presence of the Transfer Roller. |
| Causes: | • CTD (ADC) Sensor, PL5.2.19 • Transfer Roller, PL5.1.4 • FSR/ADC Harness, PL5.2.28 |
| Remedy: | 1 Check the following for evidence of fault or damage: • Transfer Roller PL5.1.4 • CTD (ADC) Sensor PL5.2.19 Is there any damage? Replace any damaged parts. Go to Step 2. 2 Clean the CTD (ADC) Sensor. Does this fix the problem? Complete Go to Step 3. 3 Test the CTD (ADC) Sensor. Run the Service Diagnostics CTD (ADC) Sensor test. Does the sensor function correctly? Go to Step 4. Go to Step 5. 4 Replace the Transfer Roller. Does the error persist? Go to Step 5. Complete 5 Check the CTD (ADC) Sensor connection. Is P/J136 connected to the harness? Go to Step 6. Connect the sensor. 6 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J136. 2. Check continuity between J36 <=> J136. Go to Step 7. Replace the FSR/ ADC Harness. 7 Check the CTD (ADC) Sensor signal. Disconnect P/J36. Does J36-2 <=> J36-5 = 0 V? Replace the CTD (ADC) Sensor. Replace the Engine Control Board. |
| Error code: | 220 |
| Display: | Service Call 220: Error |
| Description: | Laser Synchronizing Detection Error: [K]/[Y] |
| Causes: | The laser synchronizing detection signal for LDB [K]/[Y] is not output after the LDB unit has turned on while the polygon motor is rotating normally. |
| Error code: | 221 |
| Description: | Laser synchronizing detection error: start position [K]: LD1 The laser synchronizing detection signal for the start position of the LDB [K], [Y], [M], [C] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally. |
| Causes: | • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective EGB |
| Remedy: | 1. Check the connectors. 2. Replace the laser-synchronizing detector. 3. Replace the LDB. 4. Replace the BCU. |
| Error code: | 222 |
| Description: | Laser Synchronizing Detection Error: [M]/[C] |
| Causes: | The laser synchronizing detection signal for LDB [M]/[C] is not output after the LDB unit has turned on while the polygon motor is rotating normally. |
| Remedy: | • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective EGB 1. Check the connectors. 2. Replace the laser optics unit. 3. Replace the EGB.· |
| Error code: | 223 |
| Description: | Metered Toner Is not Enabled A metered toner cartridge is installed while metered toner is not enabled. |
| Causes: | • Toner Cartridge (Y) PL7.2.8 • Toner Cartridge (M) PL7.2.9 • Toner Cartridge (C) PL7.2.10 • Toner Cartridge (K) PL7.2.11 |
| Remedy: | 1 Check the configuration of the Printer. Is the printer covered under a Metered Toner contract? Enable the Metered Toner via the front Panel. Replace the affected Toner Cartridge with a Non-Metered Toner Cartridge. |
| Error code: | 224 |
| Description: | Laser synchronizing detection error: start position [M]: LD0 The laser synchronizing detection signal for the start position of the LDB [K], [Y], [M], [C] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally. |
| Causes: | • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective EGB |
| Remedy: | 1. Check the connectors. 2. Replace the laser-synchronizing detector. 3. Replace the LDB. 4. Replace the BCU. |
| Error code: | 225 |
| Description: | +24V Not Available to the Duplex Unit Abnormal current indicates that +24 V is not being supplied to the Duplex Unit. Applicable Status Code: Code 225: Duplex Unit is not receiving +24 V. |
| Causes: | • Motor Driver Board, PL2.1.10 • LVPS, PL3.1.1 • Duplex Unit, PL16.1.1A |
| Remedy: | 1 Check the Duplex Unit connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Check for +24 V at DUPLEX on the Motor Driver Board. 1. Close the Interlock Switches. 2. Disconnect DUPLEX. Is there +24 V at DUPLEX-6 and -13 <=> ground? Replace the Duplex Control Board. Go to Step 3. 3 Check all pins on the DUPLEX Harness for continuity. Disconnect the DUPLEX Harness. Is the DUPLEX Harness conductive? Go to Step 4. Replace the DUPLEX Harness. 4 Check for +24 V from the LVPS. Disconnect POW24 on the Motor Driver Board. Is there +24 V at POW24-1 <=> ground? Replace the Motor Driver Board Go to Step 5. 5 Check the LVPS +24 V output. 1. Close the Interlock Switches. 2. Disconnect CN2. Is there +24 V at CN2-1 and <=> ground? Go to Step 6. Replace the LVPS. 6 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 226 |
| Description: | Laser synchronizing detection error: start position [C]: LD0 The laser synchronizing detection signal for the start position of the LDB [K], [Y], [M], [C] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally. |
| Causes: | • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective EGB |
| Remedy: | 1. Check the connectors. 2. Replace the laser-synchronizing detector. 3. Replace the LDB. 4. Replace the BCU. |
| Error code: | 227 |
| Description: | Finisher Inverter Firmware Error Applicable Status Code: Code 227: A software error with the Inverter’s Flash Memory. |
| Causes: | • Inverter Control Board |
| Remedy: | 1 Check the following for evidence of fault or damage: • Inverter Interface Cable • Inverter connections Is there any damage? Replace any damaged parts. Go to Step 2. 2 Check the Inverter connection. Is the Inverter interface cable securely connected at both ends? Go to Step 3. Connect the Inverter to the Finisher. 3 Check the version of Inverter firmware. Is the latest version installed? Replace the Inverter Control Board. Reload the Inverter firmware. |
| Error code: | 230 |
| Display: | Service Call 230: Error |
| Description: | Paper Jam Clear Paper Path Leave Job in Finisher area 5 |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | Primary: Paper has most likely jammed in the duplex option. Remove the duplex tray to access the jam. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “230 Paper Jam” on page 2-74. |
| Error code: | 231 |
| Display: | Service Call 231: Error |
| Description: | FGATE OFF error: Bk • The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K]. • The PFGATE ON signal still asserts when the next job starts. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 232 |
| Display: | Service call 232: Error |
| Description: | FGATE ON error: Y The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [Y]. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 233 |
| Description: | FGATE OFF error: Y • The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [Y]. • The PFGATE ON signal still asserts when the next job starts. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 234 |
| Description: | FGATE ON error: M The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [M]. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 235 |
| Description: | FGATE OFF error: M • The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [M]. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 236 |
| Description: | FGATE ON error: C The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [C]. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 237 |
| Description: | FGATE OFF error: C • The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [C]. • The PFGATE ON signal still asserts when the next job starts. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 240 |
| Display: | Service call 240: Error |
| Description: | LD error |
| Causes: | The IPU (EGB) detects a problem at the LD unit. |
| Remedy: | • Worn-out LD • Disconnected or broken harness of the LD. 1. Replace the laser optics unit. |
| Error code: | 241 |
| Display: | Service call 241:Error |
| Description: | LD error: Y The EGB detects LDB error a few times consecutively when LDB unit turns on after LDB initialization |
| Causes: | • Worn-out LD • Disconnected or broken harness of the LD |
| Remedy: | 1. Replace the harness of the LD. 2. Replace the laser optics housing unit. 3. Replace the BCU. |
| Error code: | 242 |
| Display: | Service call 242:Error |
| Description: | LD error: M The EGB detects LDB error a few times consecutively when LDB unit turns on after LDB initialization |
| Causes: | • Worn-out LD • Disconnected or broken harness of the LD |
| Remedy: | 1. Replace the harness of the LD. 2. Replace the laser optics housing unit. 3. Replace the BCU. |
| Error code: | 243 |
| Description: | LD error: C The EGB detects LDB error a few times consecutively when LDB unit turns on after LDB initialization |
| Causes: | • Worn-out LD • Disconnected or broken harness of the LD |
| Remedy: | 1. Replace the harness of the LD. 2. Replace the laser optics housing unit. 3. Replace the BCU. |
| Error code: | 285 |
| Description: | Line position adjustment (MUSIC) error Line position adjustment fails four consecutive times. |
| Causes: | Pattern sampling error (insufficient image density). Defective TD sensors for the line position adjustment. Defective image transfer belt unit. Defective PCDU(s). Defective laser optics housing unit. |
| Remedy: | • Check and reinstall the image transfer belt unit and PCDUs. • Check if each toner bottle has enough toner. • Replace the TD sensor. • Replace the image transfer belt unit. • Replace the PCDU(s). • Replace the laser optics housing unit. |
| Error code: | 300 |
| Description: | High voltage power output error |
| Causes: | The measured voltage is not correct when the EGB measures each charge output (charge, development, image transfer belt unit, and transfer unit). |
| Remedy: | • Disconnected or defective high voltage harness • Defective high voltage power supply • Defective EGB 1. Check or replace the harnesses. 2. Replace the high voltage power supply board 3. Replace the EGB. |
| Error code: | 301 |
| Description: | Fuser web must be replaced |
| Causes: | • Disconnected or broken high voltage cable • Defective or not installed PCU • Defective high voltage power supply |
| Remedy: | 1. Check or replace the connectors. 2. Replace the PCU for the affected colour. 3. Replace the high voltage power supply. |
| Error code: | 302 |
| Description: | Copy cartridge (drum unit) must be replaced |
| Causes: | • Disconnected or broken high voltage cable • Defective or not installed PCU • Defective high voltage power supply |
| Remedy: | 1. Check or replace the connectors. 2. Replace the PCU for the affected colour. 3. Replace the high voltage power supply. |
| Error code: | 303 |
| Display: | SYSTEM HALT (*) 303 : PCB MAIN ET |
| Description: | AC charge output error [Y] The measured voltage is not proper when IOB measures the charge output for each color. |
| Causes: | • Disconnected or broken high voltage cable • Defective or not installed PCU • Defective high voltage power supply |
| Remedy: | 1. Check or replace the connectors. 2. Replace the PCU for the affected colour. 3. Replace the high voltage power supply. |
| Error code: | 360 |
| Display: | Set duplex unit 360: Duplex unit is open. |
| Description: | When duplex unit is removed from printer. |
| Causes: | Does error recover by resetting duplex unit? |
| Remedy: | Normal. Replace duplex unit or engine board. |
| Error code: | 361 |
| Description: | TD sensor (Vt high) error 1: M • The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3020-002 for twenty counts. • The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3020-001. |
| Causes: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 362 |
| Description: | TD sensor (Vt high) error 1: C • The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3020-002 for twenty counts. • The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3020-001. |
| Causes: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 363 |
| Description: | TD sensor (Vt high) error 1: Y • The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4.7V) with SP3020-002 for twenty counts. • The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5.0V) with SP3020-001. |
| Causes: | • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCU defective • Defective TD sensor |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 364 |
| Description: | TD sensor (Vt low) error 2: K The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0.5V) for 10 counts. |
| Causes: | • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 365 |
| Description: | TD sensor (Vt low) error 2: M The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0.5V) for 10 counts. |
| Causes: | • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 366 |
| Description: | TD sensor (Vt low) error 2: C The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0.5V) for 10 counts. |
| Causes: | • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 367 |
| Description: | TD sensor (Vt low) error 2: Y The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0.5V) for 10 counts. |
| Causes: | • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective |
| Remedy: | 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between the TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. |
| Error code: | 372 |
| Display: | Check DUPLEX 372: Paper jam |
| Causes: | Check miss-feed in duplex unit. |
| Remedy: | Remove miss-fed paper and close cover. Check/replace duplex unit. |
| Error code: | 373 |
| Description: | TD sensor adjustment error: M During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) +- 0.2V |
| Causes: | • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective |
| Remedy: | 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. |
| Error code: | 374 |
| Description: | TD sensor adjustment error: C During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) +- 0.2V |
| Causes: | • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective |
| Remedy: | 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. |
| Error code: | 375 |
| Description: | TD sensor adjustment error: Y During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2.7V) +- 0.2V |
| Causes: | • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective |
| Remedy: | 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. |
| Error code: | 380 |
| Display: | Open front cover 380: Paper jam |
| Description: | Paper jam during paper feed from cassette 1, 2, 3, 4 or 5 |
| Causes: | Check miss-feed in duplex unit. |
| Remedy: | Remove miss-fed paper and set cassette. Check/replace cassette 1, 2, 3, 4, or 5. |
| Error code: | 381 |
| Display: | Open top cover 381: Paper jam |
| Description: | Paper jam detected between black ID and fuser |
| Causes: | 1) Check paper jam between yellow ID and fuser. 2) Check fuser unit load. |
| Remedy: | Remove jammed paper. Replace fuser unit. |
| Error code: | 382 |
| Display: | Open top cover 382: Paper jam |
| Description: | Paper jam detected in fuser or during paper ejection from fuser. |
| Causes: | 1) Check paper jam in fuser and between yellow ID and fuser. 2) Check if paper ejection switch is proper. |
| Remedy: | Remove jammed paper. Replace paper ejection switch. |
| Error code: | 383 |
| Display: | Open top cover 383: Paper jam |
| Description: | Paper jam detected when paper started to enter duplex print unit. |
| Causes: | Check paper jam in duplex unit or at entrance. |
| Remedy: | Remove jammed paper. Check/replace duplex unit. |
| Error code: | 396 |
| Description: | Black drum motor error |
| Causes: | The LOCK signal error is detected when the EGB monitors the black drum motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) |
| Remedy: | • Disconnected or defective motor harness. • Motor slips due to excessive load 1. Check the harness from the black drum motor. Replace it if necessary.e hig |
| Error code: | 397 |
| Description: | Color drum motor error |
| Causes: | The LOCK signal error is detected when the EGB monitors the color drum motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) |
| Remedy: | • Disconnected or defective motor harness. • Motor slips due to excessive load 1. Check the harness from the color drum motor. Replace it if necessary. |
| Error code: | 398 |
| Description: | Drum/Development motor error: C The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on. |
| Causes: | • Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system |
| Remedy: | 1. Check or replace the harness. 2. Replace the drum/development motor. 3. Replace the 24V fuse on the PSU. |
| Error code: | 399 |
| Description: | Drum/Development motor error: Y The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on. |
| Causes: | • Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system |
| Remedy: | 1. Check or replace the harness. 2. Replace the drum/development motor. 3. Replace the 24V fuse on the PSU. |
| Error code: | 400 |
| Display: | Open top cover 400: Paper size error |
| Description: | TM sensor error |
| Causes: | The CPU detected a low voltage of the positive reflection output under the threshold in the TM sensor. |
| Remedy: | • TM sensors are dirty. • A solid print out due to an electrostatic charging error • The TM sensor is defective. 1. Clean the TM sensors. 2. Replace the TM sensors. 3. Check the image transfer unit. 4. Turn the power Off and On. |
| Error code: | 441 |
| Description: | Image transfer unit motor error When the motor is ON, the machine monitors the lock signals every 100 ms. If the High status occurs 20 times consecutively, the machine judges that the motor is not rotating correctly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Shorted 24 V fuse on the PSU. Defective interlock systeme PSU. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system |
| Error code: | 442 |
| Description: | Image transfer belt contact motor error The image transfer belt contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates. |
| Causes: | Motor overload. Defective motor. Loose connection. Disconnected harness. Shorted 24 V fuse on the PSU. Defective interlock system. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Replace the interlock switch. • Replace the IOB. |
| Error code: | 443 |
| Description: | Image transfer unit error The machine detects the encoder sensor error. |
| Causes: | Defective encoder sensor. Defective image transfer unit motor. Image transfer unit installation error. Loose connection. Broken harness. |
| Remedy: | • Replace the image transfer unit. • Replace the image transfer unit motor. • Reinstall the image transfer unit. • Replace the encoder sensor. • Reconnect the connector. • Replace the harness. |
| Error code: | 452 |
| Description: | Paper transfer unit contact error The paper transfer unit contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates. |
| Causes: | Motor overload. Defective motor. Loose connection. Disconnected harness. Shorted 24 V fuse on the PSU. Defective interlock system. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. • Replace the IOB. |
| Error code: | 460 |
| Description: | DC Separation Corona Output Error A dc separation feedback voltage of less than 0.5 V was detected after more than 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 490 |
| Display: | Set 490: No paper in MP tray (* stands for A4 B4, etc.) |
| Description: | ITB (Image Transfer Belt) Unit Set Error |
| Causes: | The TM sensor does not detect the reflection from the ITB. |
| Remedy: | • No ITB unit in the machine • Dirty TM sensor 1. Check the installation of the ITB unit. 2. Clean the TM sensor.S |
| Error code: | 491 |
| Description: | High voltage power: Drum / development bias output error An error signal is detected for 200 ms when charging the drum or development. |
| Causes: | High voltage leak. Loose connection. Broken harness. Defective drum unit or development unit. Defective high voltage supply unit. |
| Remedy: | • Turn the main power switch off and on. • Reattach/replace the harness and parts on the high voltage power supply route. • Replace the drum unit or development unit. • Replace the high voltage supply unit. |
| Error code: | 492 |
| Description: | High voltage power: Image transfer / paper transfer bias output error An error signal is detected for 200 ms when charging the separation, image transfer bet or paper transfer roller. |
| Causes: | High voltage leak. Broken harness Defective image transfer belt unit or paper transfer unit. Defective high voltage supply unit. |
| Remedy: | • Turn the main power switch off and on. • Reattach/replace the harness and parts on the high voltage power supply route. • Replace/reinstall the high-voltage supply unit. • Replace the high voltage supply unit. |
| Error code: | 498 |
| Description: | Temperature and humidity sensor error 2 Thermal sensor output error: If the output value is 0.5 V or lower or 3.0 V or higher, it is judged as a sensor error and the presumptive temperature, 23C, is applied. Humidity sensor output error: If the output value is 2.4V or higher, it is judged as a sensor error and the presumptive humidity, 50 % RH, is applied. If a sensor error is judged to have occurred to the thermal sensor or humidity sensor three times consecutively, the machine issues SC498-00. * However, if the power is switched off and then back on, the machine resumes its attempt to use the sensor. * If the thermal sensor or humidity sensor remains capable of normal operation even after the SC is issued, the capable sensor will keep operating. |
| Causes: | Loose connection/harness disconnected. Defective sensor. |
| Remedy: | • Reconnect to the connector. • Check the harness. |
| Error code: | 501 |
| Display: | Service Call 501: Error |
| Description: | Tray 1 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 502 |
| Display: | Service Call 502: Error |
| Description: | Tray 2 must be rebuilt |
| Causes: | Defective tray lift motor or connector disconnection. Defective upper limit sensor or connector disconnection. Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. Too much paper in the tray. Paper or other material is jammed in the parts between the tray and motor. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 503-01 |
| Description: | Tray 3 error (Paper Tray Unit, Paper Feed Unit or LCT) For the two-tray paper feed unit or one-tray paper tray unit: • When the tray lift motor is turned on, the upper limit is not detected within 10 seconds For the LCT: • SC 503-01 occurs if the upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift or lower the tray. |
| Causes: | For the two-tray paper feed unit or one-tray paper tray unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection • Defective upper limit sensor or connector disconnection • Defective tray lift motor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 503-02 |
| Description: | Tray 3 error (Paper Tray Unit, Paper Feed Unit or LCT) This SC is generated if the following condition occurs 3 consecutive times. For the two-tray paper feed unit or one-tray paper tray unit: • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. For the LCT: • When the main switch is turned on or when the LCT is set, if the end fence is not in the home position (home position sensor ON), the tray lift motor stops. • If the upper limit does not go off for 1.5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on. |
| Causes: | For the two-tray paper feed unit or one-tray paper tray unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 504-01 |
| Description: | Tray 4 error (Paper Tray Unit, Paper Feed Unit or LCT) For the two-tray paper feed unit or one-tray paper tray unit When the tray lift motor is turned on, the upper limit is not detected within 10 seconds. For the LCT If the upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift up or lower the tray |
| Causes: | • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 504-02 |
| Description: | Tray 4 error (Paper Tray Unit, Paper Feed Unit or LCT) This SC is generated if the following condition occurs 3 consecutive times. For the two-tray paper feed unit or one-tray paper tray unit • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. For the LCT • If the upper limit does not go off for 1.5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on. |
| Causes: | For the two-tray paper feed unit or one-tray paper tray unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 505-01 |
| Description: | Tray 5 error (Two-tray paper feed unit combined with the one-tray paper tray unit) When the tray lift motor is turned on, the upper limit is not detected within 10 seconds. |
| Causes: | • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 505-02 |
| Description: | Tray 5 error (Two-tray paper feed unit combined with the one-tray paper tray unit) This SC is generated if the following condition occurs 3 consecutive times. • When the tray lowers, the tray lift sensor does not go off within 1.5 sec. |
| Causes: | • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection |
| Remedy: | 1. Check the cable connections. 2. Check and/or replace the defective component. |
| Error code: | 530 |
| Description: | LSU Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the LSU fan motor. |
| Error code: | 531 |
| Description: | Fusing Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the fusing fan motor. |
| Error code: | 532 |
| Description: | IH coil fan error The machine does not detect the fan motor lock signal for 2 seconds while the IH coil fan turns on. |
| Causes: | • Disconnected harness • Overload on the IH coil fan motor • Defective IH coil fan motor • Defective IOB |
| Remedy: | 1. Check or replace the harness. 2. Replace the IH coil fan. 3. Replace the IOB. |
| Error code: | 533 |
| Description: | IH inverter fan error The machine does not detect the fan motor lock signal for 2 seconds while the IH inverter fan turns on. |
| Causes: | • Disconnected harness • Overload on the IH inverter fan motor • Defective IH inverter fan motor • Defective IOB |
| Remedy: | 1. Check or replace the harness. 2. Replace the IH inverter fan. 3. Replace the IOB. |
| Error code: | 534 |
| Description: | Second duct fan error The machine does not detect the fan motor lock signal for 2 seconds while the second duct fan turns on. |
| Causes: | • Disconnected harness • Overload on the second duct fan motor • Defective second duct motor • Defective IOB |
| Remedy: | 1. Check or replace the harness. 2. Replace the second duct fan. 3. Replace the IOB. |
| Error code: | 535 |
| Description: | Paper exit fan error The lock sensor value is monitored every 100 ms when the motor is ON. If the retrieval of the lock signal fails 100 times consecutively, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Defective IOB. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Replace the IOB. |
| Error code: | 536 |
| Description: | Third duct fan error The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected. |
| Causes: | • Defective controller fan motor |
| Remedy: | 1. Replace the controller fan motor. 2. Replace the IOB. |
| Error code: | 540 |
| Description: | Fusing/Paper exit motor error At the fusing delivery brushless motor, the lock signal is monitored every 100 ms. If the High status occurs consecutively 20 times, it is determined as a failure to rotate properly. |
| Causes: | Motor overload. Defective motor. Loose connection. Broken harness. Shorted 24 V fuse on the PSU. Defective interlock system. |
| Remedy: | • Replace the motor. • Reconnect the connector. • Replace the harness. • Shorted 24 V fuse on the PSU. • Repair the interlock system. |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 547 |
| Description: | Zero Cross Error |
| Causes: | The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door. |
| Remedy: | • Defective fusing lamp relay 1. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 548 |
| Description: | Low Temperature Error |
| Causes: | The center thermistor detects 100°C or less for 4 seconds. |
| Remedy: | • Defective fusing lamp • Defective thermistor 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated.d |
| Error code: | 551 |
| Description: | Pressure roller center thermistor error 1. During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the pressure roller center thermistor measured a value higher than 3.3V 10 consecutive times at 600 ms intervals. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 552 |
| Description: | Fusing sleeve belt warm-up error 2 The fusing sleeve belt temperature does not reach 81C for 6 seconds after the inverter turned on.) |
| Causes: | Dirty thermopile lenses. Deformed thermistor. |
| Error code: | 553 |
| Description: | Pressure roller center thermistor error 2 During the hot roller temperature control sequence, the pressure roller center thermistor measures a value lower than 0.2V. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 554 |
| Description: | Fusing sleeve belt overheat: End (hardware error) The fusing sleeve belt thermistor detects 250°C or more. |
| Causes: | Defective PSU. Defective BCU. Defective AC control board. Defective IOB. Defective fusing control system. |
| Remedy: | • Replace the PSU. • Replace the BCU. • Replace the AC controller board. • Replace the IOB. • Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. Important: The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically. • After replacing fusing unit, to set SP5-810-2 is necessary to reset this SC. |
| Error code: | 557 |
| Description: | Zero Cross Frequency Error |
| Causes: | The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. |
| Remedy: | • Defective fusing lamp relay • Unstable input power source 1. Check the power supply source. 2. Replace the fusing unit. 3. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 559 |
| Description: | Consecutive Fusing Jam |
| Causes: | The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Engine Maintenance" (default "OFF"). |
| Remedy: | • Defective fusing unit • Defective fusing control 1. Clear this SC to send a command after a jam removal. 2. Turn off this function after a jam removal. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 561 |
| Description: | Pressure roller end thermistor error 1 During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the end thermistor on the pressure roller returned a digital reading of more than 3.3V. |
| Causes: | • Pressure roller end thermistor not positioned properly • Pressure roller end thermistor connector loose, broken, defective • Pressure roller end thermistor defective • MCU defective |
| Error code: | 562 |
| Description: | Pressure roller temperature error The temperature of the pressure roller does not reach the ready temperature for 120 seconds after the fusing lamp has turned on. |
| Causes: | • Defective pressure roller thermistor • Defective fusing lamp |
| Remedy: | 1. Clean the thermopile. 2. Replace the thermistor for the pressure roller. 3. Replace the pressure roller fusing lamp. |
| Error code: | 563 |
| Description: | Pressure roller end thermistor error 2 During the hot roller temperature control sequence, the end thermistor on the pressure roller returned a digital reading of less than 0.2V. |
| Causes: | • Pressure roller end thermistor connector loose • Pressure roller end thermistor short circuit, defective • MCU defective |
| Error code: | 564 |
| Description: | Pressure roller overheat: End (hardware error) The thermistor detects 240°C or more. |
| Causes: | Defective PSU. Defective BCU. Defective AC control board. Defective IOB. Defective fusing control system. |
| Remedy: | • Replace the PSU. • Replace the BCU. • Replace the AC controller board. • Replace the IOB. • Replace the fusing unit and reset the counter of the fusing unit using SP3-902-014. Important: • The fusing unit cannot be used because an abnormal high temperature was detected. • After this SC occurs, the counter reset of the fusing unit should be done manually using SP3-902-014 because the counter reset is not done automatically. • After replacing fusing unit, to set SP5-810-2 is necessary to reset this SC. |
| Error code: | 565 |
| Description: | Pressure roller fusing lamp consecutive full power 3 When the fusing unit is not running in the ready condition, the pressure roller fusing lamp keeps ON full power for 180 seconds or more. |
| Causes: | • Broken pressure roller fusing lamp |
| Remedy: | 1. Replace the pressure roller fusing lamp. 2. Replace the pressure roller thermistor. 3. Replace the PSU. |
| Error code: | 569 |
| Description: | Pressure roller contact sensor error Pressure roller contact sensor does not detect the pressure roller position three times. |
| Causes: | • Broken or defective pressure roller contact sensor • Deformed or broken pressure roller contact sensor feeler • Defective pressure roller contact motor • Defective fusing unit |
| Remedy: | 1. Check or replace the harness of the pressure roller contact sensor. 2. Replace the pressure roller contact sensor. 3. Replace the pressure roller contact motor. |
| Error code: | 581 |
| Description: | NC sensor broken: Center The sensor detects -17°C or less for 6 seconds |
| Causes: | Defective thermopile. Defective thermistor. Loose connection. |
| Error code: | 582 |
| Description: | IH inverter current error at power on The output current from the IH inverter does not reach the proper value when the IH inverter turns on. |
| Causes: | • Disconnected power input terminal 1 and 2 • Defective IH inverter • Defective IH coil unit • Defective fusing unit |
| Remedy: | 1. Check the power input terminals 1 and 2. 2. Replace the IH inverter. 3. Replace the IH coil unit. 4. Replace the fusing unit. |
| Error code: | 585 |
| Description: | IH coil unit full power (1250W) error The IH coil unit full power (1250W) continues for 220 seconds or more. |
| Causes: | • Defective IH inverter • Defective EGB • Defective IOB • Broken connection between IH inverter and IOB • Defective thermopile |
| Error code: | 610 |
| Display: | ERROR 610 NOT FILLUP |
| Description: | Mechanical counter error: Bk This SC is only for NA models. The machine detects the mechanical counter error when SP5987-001 is set to "1". |
| Causes: | • Disconnected mechanical counter • Defective mechanical counter |
| Remedy: | 1. Check or replace the mechanical counter. |
| Error code: | 611 |
| Display: | ERROR 611 Case Weight |
| Description: | Mechanical counter error: FC This SC is only for NA models. The machine detects the mechanical counter error when SP5987-001 is set to "1". |
| Causes: | • Disconnected mechanical counter • Defective mechanical counter |
| Remedy: | 1. Check or replace the mechanical counter. |
| Error code: | 621 |
| Display: | ERROR 621 POSITIVE P.OVER |
| Description: | Finisher/Mail box communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The finisher`s control board is faulty. Defective BCU/IOB. The finisher`s connection is faulty. Reconnect the finisher/mail box cables. |
| Remedy: | • Reconnect the finisher/mail box cables. • Replace the BCU. • Replace the finisher/mail box. • Turn the main power switch off and on. |
| Error code: | 622 |
| Description: | Paper Bank communication error An error occurs during line connection. A communication error report is received from the UART. |
| Causes: | The paper bank`s control board is faulty. Defective BCU/IOB. The paper bank`s connection is faulty. |
| Remedy: | • Reconnect the paper bank cables. • Replace the BCU. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 623 |
| Description: | 2nd Paper Bank communication error An error code is issued from the paper bank unit. |
| Causes: | Loose connection. Defective paper bank. |
| Remedy: | • Reconnect the connector. • Replace the paper bank. • Turn the main power switch off and on. |
| Error code: | 636-01 |
| Description: | SD Card Error. Expanded authentication module error There is no expanded authentication module in the machine. The SD card or the file of the expanded authentication module is broken. There is no DESS module in the machine. |
| Causes: | • No expanded authentication module • Defective SD card • No DESS module |
| Remedy: | 1. Install the expanded authentication module. 2. Install the SD card. 3. Install the DESS module. |
| Error code: | 641 |
| Description: | BICU control data transfer abnormal A sampling of the control data sent from the BICU reveals an abnormality. |
| Causes: | • Defective controller board • External noise • Defective BCU |
| Remedy: | 1. Replace the controller board. 2. Replace the BCU. |
| Error code: | 669 |
| Description: | EEPROM Error |
| Causes: | An unexpected value exists in the initialization flag of the EEPROM |
| Remedy: | • EEPROM not initialized • Defective EEPROM |
| Error code: | 670 |
| Description: | Engine startup error The MCU failed to respond within the prescribed time when the machine was turned on. |
| Causes: | • Connections between MCU and controller board are loose, disconnected, or damaged • MCU defective • Controller board defective |
| Error code: | 671 |
| Description: | Engine board mismatch error Engine board and controller mismatch detected. |
| Causes: | • Wrong engine board installed. • Wrong controller board installed. • Check the type of engine board and controller board. |
| Remedy: | 1. Replace the BCU. 2. Replace the controller board. |
| Error code: | 681 |
| Description: | Toner bottle ID: Communication error -01 D Device ID is not identified: K -02 D Device ID is not identified: M -03 D Device ID is not identified: C -04 D Device ID is not identified: Y -06 D Channel error: K -07 D Channel error: M -08 D Channel error: C -09 D Channel error: Y -11 D Device error: K -12 D Device error: M -13 D Device error: C -14 D Device error: Y -16 D Communication interruption (an error during communication): K -17 D Communication interruption (an error during communication): M -18 D Communication interruption (an error during communication): C -19 D Communication interruption (an error during communication): Y -21 D Communication time-out: K -22 D Communication time-out: M -23 D Communication time-out: C -24 D Communication time-out: Y -26 D Device operation suspended (logically suspended): K -27 D Device operation suspended (logically suspended): M -28 D Device operation suspended (logically suspended): C -29 D Device operation suspended (logically suspended): Y -31 D The requested buffer is full: K -32 D The requested buffer is full: M -33 D The requested buffer is full: C -34 D The requested buffer is full: Y -36 D No error code: K -37 D No error code: M -38 D No error code: C -39 D No error code: Y |
| Causes: | Communication error occurs when the toner bottle ID starts to communicate with the toner bottle ID receptor. Retry of toner bottle ID communication fails three times after the machine has detected the toner bottle ID communication error. • 01-04 Damaged memory chip data • 06-09 Disconnected interface • 11-14 No memory chip on the toner cartridge • 16-9, 21-24, 26-39 Caused by noise • 31-34, 36-39 Software problem • Replace the toner bottle detection board. • Replace the toner cartridge. • Turn the main power switch off and on. |
| Error code: | 682 |
| Description: | Memory chip at TD sensor: Communication error |
| Causes: | • 01-04 Damaged memory chip data • 06-09 Disconnected interface • 11-14 No memory chip on the toner cartridge • 16-19, 21-24, 26-39 Caused by noise • 31-34, 36-39 Software problem |
| Remedy: | • Replace the PCU. • Turn the main power switch off and on. |
| Error code: | 683 |
| Description: | RFID: Unit check error The machine gets RFID communication error even the toner cartridges have not been installed in the machine |
| Causes: | Caused by noise |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 687 |
| Description: | Memory address command error |
| Causes: | • Among the I/F commands with the controller, the image transfer available report (for each command) cannot be received. • The image data cannot be prepared at the controller due to a problem. • Communication error • An error has occurred inside the controller. |
| Remedy: | Turn the main power switch off and on. |
| Error code: | 690 |
| Description: | GAVD Communication Error |
| Causes: | The ID of the GAVD is not identified during initialization. The chip ID of the GAVD cannot be detected by the machine at power-on. |
| Remedy: | • Defective EGB 1. Replace the EGB. EE |
| Error code: | 721 |
| Description: | Jogger motor error • Jogger HP sensor does not detect the jogger fence for 2000ms after the jogger unit has moved to its home position. • Jogger HP sensor does not turn off 300 ms after the jogger unit has moved from its home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Defective jogger HP sensor • Overload on the jogger motor • Defective jogger motor • Defective main board • Disconnected or defective harness |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Replace the jogger HP sensor (if the jogger motor works correctly). 3. Replace the jogger motor (if the jogger motor does not work). 4. Replace the finisher main board. |
| Error code: | 723 |
| Description: | Stack feed-out motor error • Stack feed-out HP sensor does not detect the home position of the stack feedout belt 3000ms after the stack feed-out belt has moved to its home position. • Stack feed-out HP sensor does not turn off 200 ms after the stack feed-out belt has moved from its home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code |
| Causes: | • Defective stack feed-out HP sensor • Overload on the stack feed-out motor • Defective stack feed-out motor • Defective main board • Disconnected or defective harness |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Replace the stack feed-out HP sensor (if the stack feed-out motor works correctly). 3. Replace the stack feed-out motor (if the stack feed-out motor does not work). 4. Replace the finisher main board. |
| Error code: | 725 |
| Description: | Finisher exit guide plate motor error After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the guide plate motor mechanism. 3. Replace the guide plate position sensor and/or guide plate motor. 4. Replace the finisher main board. |
| Error code: | 730 |
| Description: | Finisher Tray 1 shift motor error The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in shift motor mechanism. 3. Replace the shift tray HP sensor and/or shift motor 4. Replace the finisher main board. |
| Error code: | 740 |
| Description: | Finisher corner stapler motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher • Staple movement is not finished after a certain time. For the 1000-sheet booklet finisher • The stapler motor does not switch off within the prescribed time after operating. • The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position. • The HP sensor of the staple unit detects the home position after the staple unit moves from its home position. |
| Causes: | • Staple jam • Motor overload • Defective stapler motor |
| Remedy: | 1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board. |
| Error code: | 741 |
| Description: | Finisher corner stapler rotation motor error The stapler does not return to its home position within the specified time after stapling. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Defective stapler rotation motor • Overload to the stapler rotation motor • Defective stapler rotation HP sensor |
| Remedy: | 1. Replace the stapler rotation motor. 2. Replace the stapler rotation HP sensor. |
| Error code: | 742 |
| Description: | Finisher stapler movement motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For the 3000-sheet finisher • Staple movement is not finished for a certain time. For the 1000-sheet booklet finisher • The stapler HP sensor is not activated within the specified time after the stapler motor turned on. (first detection: jam error, consecutive twice detection SC code). |
| Causes: | • Motor overload • Loose connection of the stapler home position sensor • Loose connection of the stapler movement motor • Defective stapler home position sensor • Defective stapler movement motor |
| Remedy: | 1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor. |
| Error code: | 746 |
| Description: | 1000-sheet booklet finisher: Stack feed motor error • The stack feed HP sensor does not detect "ON" twice (once: jam error) for specified time after the stack feed motor has turned on. • The stack feed HP sensor does not detect "OFF" twice (once: jam error) for specified time after the stack feed motor has turned on. |
| Causes: | • Motor overload • Loose connection of the stack feed motor • Defective stack feed motor |
| Remedy: | 1. Check the connections and cables for the stack feed motor and HP sensor. 2. Check for blockages in the stack feed motor mechanism. 3. Replace the stack feed HP sensor and/or stack feed motor 4. Replace the finisher main board. |
| Error code: | 750 |
| Description: | 1000/3000-sheet (booklet) finisher: Tray lift motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers. |
| Causes: | 1. Check the connections to the shift tray motor. 2. Defective shift tray motor |
| Remedy: | 1. Check the connections to the shift tray motor. 2. Defective shift tray motor. |
| Error code: | 753 |
| Description: | Return roller motor error Occurs during the operation of the lower tray pressure motor. |
| Causes: | • Motor harness disconnected, loose, defective • Motor overloaded • Home position sensor harness disconnected, loose, defective • Home position defective |
| Remedy: | 1. Check the connections of the stacking sponge roller motor. 2. Check the connections of the stacking sponge roller HP sensor. 3. Replace the stacking sponge roller motor. 4. Replace the stacking sponge roller HP sensor. |
| Error code: | 760 |
| Description: | Finisher punch motor error The punch HP sensor is not activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Punch HP sensor disconnected, defective • Punch motor disconnected or defective • Punch motor overload due to obstruction |
| Remedy: | 1. Check the connections and cables for the punch motor and HP sensor. 2. Check for blockages in the punch motor mechanism. 3. Replace the punch HP sensor and/or punch motor 4. Replace the finisher main board. |
| Error code: | 761 |
| Description: | Finisher folder plate motor error The folder plate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Folder plate HP sensor disconnected, defective • Folder plate motor disconnected, defective • Folder plate motor overloaded due to obstruction. |
| Remedy: | 1. Check the connections and cables for the folder plate motor and HP sensor. 2. Check for blockages in the folder plate motor mechanism. 3. Replace the folder plate HP sensor and/or folder plate motor 4. Replace the finisher main board. |
| Error code: | 763 |
| Description: | Rear fold plate HP sensor error The state (on/off, off/on) of the rear fold plate HP sensor in the fan fold unit did not change 1 sec. after the plate started to move. |
| Causes: | • Fold plate motor (R) harness connector loose, disconnected, broken • Rear fold plate HP sensor harness connector loose, disconnected, broken • Fold plate motor (R) defective • Rear fold plate HP sensor defective • Undetected paper is jamming the action of the motor or fold plate • Fan folder unit MCU defective |
| Error code: | 764 |
| Description: | Paper position sensor slide motor error The paper position sensor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Defective motor |
| Remedy: | 1. Check the connections to the paper position sensor slide motor. 2. Replace the paper position sensor slide motor. |
| Error code: | 765 |
| Description: | Fold unit bottom fence motor error The bottom fence of the fold unit moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Defective motor |
| Remedy: | 1. Check the connections to the fold unit bottom fence motor. 2. Defective fold unit bottom fence motor. |
| Error code: | 766 |
| Description: | Stacking sponge roller motor error The sponge roller moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Defective motor |
| Remedy: | 1. Check the connections to the stacking sponge roller motor. 2. Defective stacking sponge roller motor. |
| Error code: | 767 |
| Description: | Stack junction gate motor error The stack junction gate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. |
| Causes: | • Motor harness disconnected, loose, defective • Defective motor |
| Remedy: | 1. Check the connections to the stack junction gate motor. 2. Defective stack junction gate. |
| Error code: | 791 |
| Description: | Bridge unit error The machine recognizes the finisher, but does not recognize the bridge unit. |
| Causes: | The bridge unit is not installed. Defective bridge unit. Re-install the bridge unit. Turn the main power switch off and on. |
| Remedy: | • Re-install the bridge unit. • Turn the main power switch off and on. |
| Error code: | 792 |
| Description: | Finisher error The machine does not recognize the finisher, but recognizes the bridge unit. |
| Causes: | The finisher`s connection is faulty. The finisher is not attached to a device equipped with the bridge unit. Defective finisher. |
| Remedy: | Reconnect the finisher or bridge unit, and then turn the main power switch off and then back on. |
| Error code: | 817 |
| Display: | SYSTEM HALT (*) 817 : FW/SaveArea |
| Description: | Monitor error This is a file detection and electronic file signature check error when the boot loader attempts to read the self-diagnostic module, system kernel, or root system files from the OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted. |
| Causes: | OS Flash ROM data defective. SD card data defective. Change the controller firmware. Use another SD card. |
| Remedy: | • Change the controller firmware. • Use another SD card. |
| Error code: | 819 |
| Display: | SYSTEM HALT (*) 819 : FW/HROM SIZ |
| Description: | Service Cycle Power |
| Causes: | • Incorrect combination of EGB and controller board. • An unexpected error occurs in the EEPROM on the controller board. |
| Remedy: | • Controller board defective 1. Install the correct EGB and controller boards for this machine. 2. Replace the controller boardng fan |
| Error code: | 820 |
| Description: | Self-Diagnostic Error: CPU The CPU returned an unexpected error during the self-diagnostic test. |
| Causes: | • Controller board defective • Insufficient memory • Expanded memory defective |
| Error code: | 821 |
| Description: | Self-diagnostic error 2: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • Controller board defective |
| Remedy: | For more details about this SC code error, execute SP5990 to print an SMC report so that you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | 822 |
| Description: | Self-diagnostic error 3: HDD An error occurred when the self-check was performed when the machine was switched on after the HDD was replaced. (The diagnostic command was issued to the HDD device but the result was an error). |
| Causes: | • HDD defective • HDD harness disconnected, defective • Controller board defective |
| Error code: | 824 |
| Display: | XY MOVE CTRL |
| Description: | EEPROM Error |
| Causes: | An EEPROM check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 826 |
| Display: | SYSTEM HALT (*) 826 : FW/SV MDL |
| Description: | Self-diagnostic Error 5: RTC/Optional NVRAM The NVRAM or optional NVRAM returned an error during the self-diagnostic test. |
| Causes: | • Make sure NVRAM is seated correctly in its socket • Replace the NVRAM on the controller board |
| Error code: | 827 |
| Display: | SYSTEM HALT (*) 827 : FW/PRN MDL |
| Description: | On-Board Memory Check Error |
| Causes: | An on-board memory check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 828 |
| Display: | SYSTEM HALT (*) 828 : FW/SV MDL |
| Description: | ROM Checksum Error |
| Causes: | A ROM checksum error at power-on occurs. |
| Remedy: | 1. Replace the controller board. |
| Error code: | 829 |
| Display: | SYSTEM HALT (*) 829 : FW/ERASE TIMEOV |
| Description: | Self-diagnostic Error 9: Optional RAM The optional RAM returned an error during the self-diagnostic test. |
| Causes: | • Replace the optional memory board • Controller board defective |
| Error code: | 833 |
| Display: | SYSTEM HALT (*) 833 : FW/PRN MDL |
| Description: | Self-diagnostic error 8: Engine I/F ASIC |
| Causes: | [0F30] [0F31] • ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. Replace the BCU. [0F41] • ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked. Replace the BCU. |
| Error code: | 851 |
| Description: | IEEE 1394 I/F Error IEEE1394 cannot be used due to a faulty driver setting or poor I/F connection. |
| Causes: | • Faulty PCI connection • IEEE1394 board defective • Controller board defective |
| Error code: | 853 |
| Description: | Wireless LAN Error 1 During machine start-up, the machine can access the board that holds the wireless LAN, but not to the wireless LAN card. |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 854 |
| Description: | Wireless LAN Error 2 During machine operation, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 855, 856 |
| Description: | Wireless LAN/Bluetooth card error An error is detected in the wireless LAN/Bluetooth card. |
| Causes: | • Loose connection • Defective wireless LAN/Bluetooth card |
| Remedy: | 1. Check the connection. 2. Replace the wireless LAN/Bluetooth card. |
| Error code: | 857 |
| Description: | USB I/F Error The USB driver is not stable and caused an error. |
| Causes: | • Poor USB card connection • Replace the controller board |
| Error code: | 858 |
| Description: | Data encryption conversion error (1) |
| Causes: | -01 A serious error has occurred during the data conversion performed for updating the key for data encryption. • The data in the USB flash drive is damaged. • A communication error has occurred due to electromagnetic waves or other noise. • Replace the controller board. * However, if it is "-30", the machine may recover by turning the main power switch off and then back on. -02 A Data encryption conversion error (2) A serious error occurs when data is encrypted to update an encryption key. Defective NVRAM Replace the controller board. -30 A Data encryption conversion error (3) A recoverable error has occurred before starting data conversion. Defective NVRAM • Turn the main switch off and on. • If the error reoccurs, replace the controller board. -31 A A serious error occurs while the data is encrypted. Same as SC991 Same as SC991 |
| Error code: | 859 |
| Description: | HDD data encryption error |
| Causes: | -01 B HDD check error • Hard disk data conversion has been selected, but the hard disk is not installed. • The hard disk is not mounted properly. • No HDD installed • Hard disk formatting is not completed. • The encryption key on the board and the actual encryption key in the hard disk do not match. • Install the HDD correctly. • Initialize the HDD with SP5-832-001. -02 B Power failure during data encryption. The data conversion in the NVRAM or hard disk has not completed successfully. Power interruption has occurred during the conversion of the data in the NVRAM or hard disk Initialize the HDD with SP5-832-001. -10 B Data Read/Write command error Due to time-out, serial communication error, or other problems in DMAC, an irregular DMAC return value has occurred consecutively two or more times Noise or other problems in the SATA connection Same as SC863 |
| Error code: | 860 |
| Description: | HDD startup error at power on HDD is connected but a driver error is detected. -or- The driver does not respond with the status of the HDD within 30 s. |
| Causes: | • HDD is not initialized • Level data corrupted • HDD is defective |
| Error code: | 861 |
| Description: | HDD re-try failure At power on the HDD was detected. Power supply to the HDD was interrupted after the system entered the energy save mode, but after the HDD was awakened from the energy save mode it did not return to the ready status within 30 sec. |
| Causes: | • Harness between HDD and controller board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | 863 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | • HDD defective |
| Remedy: | • If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM. • The next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. The HDD will probably require replacement soon. |
| Error code: | 864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | • HDD defective |
| Error code: | 865 |
| Description: | HDD access error HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | • HDD defective |
| Error code: | 866 |
| Description: | SD card error 1: Confirmation error The machine detected an electronic license error in the application on the SD card in the controller slot immediately after the machine was turned on. |
| Causes: | • Program missing from the SD card |
| Error code: | 867 |
| Description: | SD card error 2: SD card removed The SD card in the boot slot when the machine was turned on was removed while the machine was on. |
| Causes: | • Insert the SD card • Turn the machine’s power off/on |
| Error code: | 868 |
| Description: | SD card error 3: SD card access An error occurred while an SD card was used. |
| Causes: | • SD card not inserted correctly • SD card defective • Controller board defective • To reformat the SC card, use SD Formatter Ver 1.1. |
| Error code: | 870 |
| Description: | Address book data error Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Turn the machine power off/on. If this does not solve the problem, do the Procedure below. • HDD defective |
| Remedy: | 1. Do SP5846-50 (UCS Settings – Initialize all Directory Info.) to reset all address book data. 2. After 3 sec. reformat the HDD with SP5821-1. 3. Turn the main power switch off/on. |
| Error code: | 872 |
| Description: | HDD Mail Receive Error At power on the HDD unit was detected as defective. Data can be neither read nor written to the HDD. Note: This problem can occur if the machine is switched off while the HDD is being accessed. |
| Causes: | • Format the HDD with SP5832. • HDD defective, replace HDD (be sure to format the new HDD). |
| Error code: | 873 |
| Description: | HDD mail send data error An error was detected on the HDD immediately after the machine was turned on, or power was turned off while the machine used the HDD. |
| Causes: | • Do SP5832-1 to format the HDD • Replace the HDD |
| Error code: | 874 |
| Description: | Delete All error 1: HDD A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit B735 running from the DOS SD card. |
| Causes: | • Turn the main switch off/on, do the operation again. • Install the Data Overwrite Security Unit again. • HDD defective |
| Error code: | 875 |
| Description: | Delete All error 2: Data area An error occurred when the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit B735 running from the DOS SD card. |
| Causes: | • Turn the main switch off/on and try the operation again. |
| Error code: | 876 |
| Description: | Log Data Errors A problem occurred with the log data at power on or while the machine was operating. |
| Causes: | 1 Log Data Error 1 Log data file corrupted. Occurs at power on or during machine operation. • Format the HDD with SP5832 2 Log Data Error 2 Log data encryption has been enabled but the encryption module has not been installed. Occurs at power on, during machine operation, or after enabling encryption of log data. • Replace the encryption module, reset • Enable encryption 3 Log Data Error 3 Log encryption key has not been enabled (NVRAM malfunction). Occurs at power on. • Format the HDD with SP5832 • Disable log data encryption 4 Log Data Error 4 Occurs at power on. Log data has been encrypted but encryption has been disabled (NVRAM malfunction). -or- Log data has not been encrypted but encryption is enabled (NVRAM malfunction). • Format the HDD with SP5832 5 Log Data Error 5 Occurs at power on. NVRAM has been replaced with the NVRAM from another machine. -or- HDD has been replaced with an HDD unit from another machine. • Replace the NVRAM with the original NVRAM • Replace the HDD with original the HDD • Format the HDD with SP5832 99 Log Data Error 99 Other errors. Occurs at power on or during machine operation. • Contact the machine design section |
| Error code: | 877 |
| Description: | HDD Data Erase Error The Data Overwrite Security option cannot scramble and erase data on the HDD because the DOS SD card has been corrupted or has |
| Causes: | • If the DOS SD card has been removed, switch the machine off, install the SD card, then switch on the machine. (If this does not been removed from the SD card slot. |
| Remedy: | • If the DOS SD card has been removed, switch the machine off, install the SD card, then switch on the machine. (If this does not solve the problem, the SD card has been damaged.) • Install a new NVRAM • Install a new Data Overwrite Security option with a new SD card |
| Error code: | 878 |
| Description: | TPM electronic recognition error |
| Causes: | -00 The system firmware is not authenticated by TPM. The system hash value registered in the TPM at the machine`s system startup does not match that registered in the USB flash drive. • The system module was updated without going through the formal update process. • Incorrect operating of the USB flash. Replace the board. -01 D USB Flash error An error has occurred in the file system in the USB flash drive. The file system of the USB flash drive is damaged. Replace the controller board. -02 D TPM error An error has occurred in the TPM or TPM driver. Defective TPM Replace the controller board. -03 D TCSD error An error has occurred in the TPM software stack. • The TPM software stack cannot be launched. • The file required for the TPM software stack is missing. Replace the controller board. |
| Error code: | 900 |
| Description: | RIP Software |
| Remedy: | 1 Printer POR Turn the printer off and on several times. If Error Code 900 continues to display, go to step 2. 2 System board Turn the machine off and on several times, waiting a few minutes between power on and power off. If Error Code 900 continues to display, go to step 3. 3 Factory defaults Restore factory defaults. See “EP Defaults”. This resets the non-critical areas of the user NVRAM. If Error Code 900 continues to display, go to step 4. 4 Sub error codes With Error Code 900 displayed, press and 2. Record the complete list of Sub Error Codes on the display, then call your next level of support or call Toshba. |
| Error code: | 920 |
| Display: | Power Off/on 920: Error |
| Description: | Fuser Error |
| Causes: | • Software defective • Turn the machine power off/on, or change the controller firmware • Insufficient memory |
| Remedy: | Indicates that the fuser is below temperature when printing. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 921 |
| Display: | Power Off/on 921: Error |
| Description: | Fuser Error |
| Causes: | • The font is not on the SD card |
| Remedy: | Indicates that the fuser is below standby temperature when the printer is idle. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 990 |
| Display: | Inspection is required. 990 : Error |
| Description: | <device> |
| Causes: | • Firmware defective: re-boot • Update firmware |
| Remedy: | Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 991 |
| Description: | <device> Card |
| Causes: | Software defective, re-boot |
| Remedy: | The specified device has detected an equipment check in its system card. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 992 |
| Description: | Temperature/Humidity Sensor Error |
| Causes: | • Turn the main power switch off/on. • Go into the SP mode. Do SP7901 to display details about SC992 (software file name, line number, and variable), and inform your supervisor of the results. |
| Remedy: | 1 Is connector CN18 on the CK1 daughter card board connected properly? Go to step 2. Plug the connector in securely. 2 Replace the temperature and humidity sensor (a component of the paper feed gear). Did this fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 995 |
| Description: | Finisher Main Feed Motor abnormal |
| Causes: | -01 D • Defective BCU • NVRAM Replacement error • Install the previous NVRAM • Input the serial number with SP5-811-004, and turn the main power switch off and on. -02 D • Defective NVRAM • Defective controller Perform SP5-825 to download the appropriate data to the NVRAM, and then turn the main power switch off and then back on. -03 D The serial number cannot be identified due to a mistake during controller replacement or mechanical failure. Replace the controller with the correct type. -04 D - Place all parts in the initial state, and then replace the parts according to the procedures described in the manuals. |
| Remedy: | 1 Is there jammed paper or other obstructions in the paper path? Clear the paper path. Go to step 2. 2 Check to ensure the connector PJ6 on the finisher control board and the feed motor assembly cable are properly connected. Are the cables properly connected? Go to step 3. Properly connect the cables. 3 Make sure the finisher set switch is activated. Measure for +24 V dc (–10%) between pins 7 and 8 and +5 V dc (–10%) between pins 7 and 6 on the feed motor assembly cable connector CN1. Is either voltage missing? Go to step 4. Go to step 5. 4 Disconnect the feed motor assembly cable and PJ6 on the finisher control board. Measure continuity on the cable for all positions. Is there continuity? Go to step 6. Replace the cable. 5 Replace the feed motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 6 Measure for +24 V dc between pins 1 and 2 on connector PJ3 on the finisher control board. Measure for +5 V dc between pins 1 and 3 on PJ2 on the finisher control board. Is either voltage missing? Replace the power supply. Replace the finisher control board. |
| Error code: | 998 |
| Description: | Tray Elevator Motor Error |
| Causes: | • Software bug • A RAM or DIMM option needed for the application not installed, or not installed correctly • Controller board defective |
| Remedy: | 1 Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Go to step 2. Properly connect the connectors. 2 Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (–10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Replace the tray elevator motor. Go to step 3. 3 Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Go to step 4. Replace the cable. 4 Measure for +24 V dc (–10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Replace the finisher control board. Replace the finisher power supply. |
Название
RICOH SP-C811 Емкость для отработанного тонера
RICOH SP-C820 Блок фотобарабана/девелопера черный
RICOH SP-C820 Блоки фотобарабана/девелопера цветные CMY
RICOH SP-C820 Блок переноса
RICOH SP-C820DN Блок термозакрепления
RICOH TYPE K Скрепки с картриджем
RICOH TYPE K Скрепки (3 упаковки)
RICOH TYPE S Скрепки буклетные в картридже для SR3000
(820116) RICOH SP-C820DNHE Тонер-картридж черный
(820117) RICOH SP-C820DNHE Тонер-картридж желтый
(820118) RICOH SP-C820DNHE Тонер-картридж пурпурный
(820119) RICOH SP-C820DNHE Тонер-картридж голубой
