Ricoh SPW2470
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Коды ошибок
300
305
392
400
401
402
440
460
508
520
521
522
530
541
542
543
544
545
546
547
551
553
557
559
561
563
628
632
633
634
635
636
650
651
670
672
690
720
762
763
790
819
820
821
822
823
824
826
827
828
829
838
851
853
854
855
856
857
860
861
863
864
865
866
867
868
870
872
873
874
875
876
877
880
900
901
910 ... 914
919
920
921
954
955
965
967
990
991
992
997
998
Описание
| Error code: | 300 |
| Description: | High voltage power output error |
| Causes: | The measured voltage is not correct when the EGB measures each charge output (charge, development, image transfer belt unit, and transfer unit). |
| Remedy: | • Disconnected or defective high voltage harness • Defective high voltage power supply • Defective EGB 1. Check or replace the harnesses. 2. Replace the high voltage power supply board 3. Replace the EGB. |
| Error code: | 305 |
| Display: | ERROR 305 USB TIME OUT |
| Description: | Charge Corona Wire Cleaner Error The charge wire cleaner did not: (1) come from the home position within 5 s, or (2) did return to the home position within 3.75 s due to wire cleaner overload. |
| Causes: | • Cleaner unit blocked or damaged • Until replacement parts become available, set SP2804 to "0" to disable the charge-corona cleaning function so the machine can operate. |
| Error code: | 392 |
| Description: | Development Bias Error The development bias feedback voltage was less than 0.3 V for longer than 200 ms while the PWM duty value was more than 5% (indicating a development bias leak). |
| Causes: | • Bias terminal damaged • High voltage cable damaged, defective • CGB power pack defective |
| Error code: | 400 |
| Display: | Open top cover 400: Paper size error |
| Description: | TM sensor error |
| Causes: | The CPU detected a low voltage of the positive reflection output under the threshold in the TM sensor. |
| Remedy: | • TM sensors are dirty. • A solid print out due to an electrostatic charging error • The TM sensor is defective. 1. Clean the TM sensors. 2. Replace the TM sensors. 3. Check the image transfer unit. 4. Turn the power Off and On. |
| Error code: | 401 |
| Display: | ERROR 401 MOTOR X |
| Description: | ID Sensor Vsg Error The Vsg level was twice detected lower than 2.5 V. -or- The Vsg level was once detected higher than 4.8V. |
| Causes: | • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • CGB power pack defective |
| Error code: | 402 |
| Display: | ERROR 402 MOTOR Y |
| Description: | ID Sensor Vsp Error The Vsp level was twice detected at 0V or at more than 2.5 V. |
| Causes: | • Under the left upper cover, make sure that the hex screw of the main drum drive gear is tight • ID sensor dirty • ID sensor harness, connector loose, disconnected, damaged, defective • ID sensor defective • MCU defective • Development unit defective • CGB power pack defective |
| Error code: | 440 |
| Description: | Transfer Output Error. A high voltage feedback voltage of less than 0.5 V was detected for 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 460 |
| Description: | DC Separation Corona Output Error A dc separation feedback voltage of less than 0.5 V was detected after more than 200 ms. |
| Causes: | • High voltage cable disconnected, damaged • T/S power pack defective |
| Error code: | 508 |
| Description: | Replace black developer |
| Causes: | • HP sensors on the left and right side loose, disconnected, defective • Cutter motor harness damaged, defective • HP sensors defective • Cutter motor defective Note: Paper can be fed from the bypass table if the roll feeder or paper cassette is not operationg. |
| Error code: | 520 |
| Description: | Replace optics filter |
| Causes: | • Physical obstruction blocking motor • Motor harness damaged, defective • Motor defective |
| Error code: | 521 |
| Description: | Replace particle filter |
| Causes: | • Physical obstruction blocking motor • Motor harness damaged, defective • Motor defective |
| Error code: | 522 |
| Description: | Replace upper fuser roller |
| Causes: | • Physical obstruction blocking motor • Motor harness damaged, defective • Motor defective |
| Error code: | 530 |
| Description: | LSU Fan Motor Error |
| Causes: | A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. |
| Remedy: | • Disconnected or defective motor harness. • Defective LSU fan motor 1. Check or replace the motor harness. 2. Replace the LSU fan motor. |
| Error code: | 541 |
| Description: | Thermistor Error |
| Causes: | The thermistor output is less than 0°C for 7 seconds. |
| Remedy: | • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 542 |
| Description: | Print Ready Temperature Error |
| Causes: | • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. |
| Remedy: | • Defective thermistor • Incorrect power supply input at the main power socket • Defective fusing lamp 1. Check the voltage of the wall outlet. 2. Replace the fusing unit 3. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 543 |
| Description: | High Temperature Detection Error |
| Causes: | This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255?XC or thermistor (end) detects 245?XC. • The thermistor (center) detects a 3?XC increment or more for five seconds at 220?XC or more or the thermistor (end) detects a 4?XC increment or more for five seconds at 210?XC or more.ne |
| Remedy: | • Defective I/O control (EGB) • Defective EGB 1. Replace the EGB • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 544 |
| Description: | Fusing Temperature: Error 2 (Hardware Detection) The fusing thermistor that monitors the temperature of the hot roller detected a fusing temperature of 235oC (455oF), due to a Triac short which interfered with fusing temperature control. |
| Causes: | • MCU defective • PSU defective • Fusing unit defective |
| Error code: | 545 |
| Description: | Heating Lamp Full-Power Error |
| Causes: | The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. |
| Remedy: | • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 546 |
| Description: | Fusing Temperature: Error 4 The machine detected that the fusing temperature was fluctuating out of range for more than 60 sec. (7 readings detected temperature fluctuating more than ±20C) |
| Causes: | • Thermistor connection loose, disconnected, defective • Hot roller thermistor not positioned correctly • Fusing lamp connections loose, disconnected, defective • MCU defective |
| Error code: | 547 |
| Description: | Zero Cross Error |
| Causes: | The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door. |
| Remedy: | • Defective fusing lamp relay 1. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 551 |
| Description: | Pressure roller center thermistor error 1. During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the pressure roller center thermistor measured a value higher than 3.3V 10 consecutive times at 600 ms intervals. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 553 |
| Description: | Pressure roller center thermistor error 2 During the hot roller temperature control sequence, the pressure roller center thermistor measures a value lower than 0.2V. |
| Causes: | • Pressure roller center thermistor not positioned properly • Pressure roller center thermistor connector loose, broken, defective • Pressure roller center thermistor defective • MCU defective |
| Error code: | 557 |
| Description: | Zero Cross Frequency Error |
| Causes: | The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. |
| Remedy: | • Defective fusing lamp relay • Unstable input power source 1. Check the power supply source. 2. Replace the fusing unit. 3. Turn the main power switch off and on. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. The power should be turned off and on after the recovery procedure. |
| Error code: | 559 |
| Description: | Consecutive Fusing Jam |
| Causes: | The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Engine Maintenance" (default "OFF"). |
| Remedy: | • Defective fusing unit • Defective fusing control 1. Clear this SC to send a command after a jam removal. 2. Turn off this function after a jam removal. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. |
| Error code: | 561 |
| Description: | Pressure roller end thermistor error 1 During the hot roller temperature control sequence, or while the hot roller and pressure roller were rotating, the end thermistor on the pressure roller returned a digital reading of more than 3.3V. |
| Causes: | • Pressure roller end thermistor not positioned properly • Pressure roller end thermistor connector loose, broken, defective • Pressure roller end thermistor defective • MCU defective |
| Error code: | 563 |
| Description: | Pressure roller end thermistor error 2 During the hot roller temperature control sequence, the end thermistor on the pressure roller returned a digital reading of less than 0.2V. |
| Causes: | • Pressure roller end thermistor connector loose • Pressure roller end thermistor short circuit, defective • MCU defective |
| Error code: | 628 |
| Description: | Fan fold unit communication error 1 The machine failed to detect within 100 ms a response to a data frame sent to the fan fold unit. Three consecutive retries failed, resulting in a timeout. |
| Causes: | • Cable harness between the main machine and fan fold unit broken or defective • Connector loose, disconnected, or defective |
| Error code: | 632 |
| Description: | Key/card counter device error 1 After 1 data frame is sent to the device, an ACK signal is not received within 100 ms, and is not received after 3 retries. |
| Causes: | • Serial line from the device to the main machine is unstable, disconnected, or defective |
| Error code: | 633 |
| Description: | Key/card counter device error 2 During communication with the device, the MCU received a break (Low) signal. |
| Causes: | • Serial line from the device to the main machine is unstable, disconnected, or defective |
| Error code: | 634 |
| Description: | Key/card counter device error 3 The backup battery of the counter device RAM is low. |
| Causes: | • RAM backup battery exhausted • Counter device defective |
| Error code: | 635 |
| Description: | Key/card counter device error 4. After installation of the device a message alerts user to a battery voltage abnormal error. |
| Causes: | • Device control board defective • Device control board backup battery defective |
| Error code: | 636 |
| Description: | OSM User Code File Error The correct "usercode" file could not be found in the root folder of the SD card because the file is not present, or the existing file is corrupted or the wrong type file. |
| Causes: | • Make sure the eccm.mod file is in the root folder of the SD card. Note: The usercode files are created with the User Setting Tool "IDissuer.exe". |
| Error code: | 650 |
| Description: | @Remote communication error 1 A dial-up or modem error occurred during @Remote operation. (This error occurs only during @Remote operation.) |
| Causes: | • Modem line disconnected • Modem board missing or not properly installed |
| Error code: | 651 |
| Description: | @Remote communication error 2 An illegal dial-up to the service center was attempted by @Remote. |
| Causes: | • Software bug |
| Error code: | 670 |
| Description: | Engine startup error The MCU failed to respond within the prescribed time when the machine was turned on. |
| Causes: | • Connections between MCU and controller board are loose, disconnected, or damaged • MCU defective • Controller board defective |
| Error code: | 672 |
| Description: | Controller startup error After power on, the line between the controller and the operation panel did not open for normal operation. -or- After normal startup, communication with the controller stopped. |
| Causes: | • Controller installed incorrectly • Controller board defective • Operation panel harness disconnected or defective |
| Error code: | 690 |
| Description: | GAVD Communication Error |
| Causes: | The ID of the GAVD is not identified during initialization. The chip ID of the GAVD cannot be detected by the machine at power-on. |
| Remedy: | • Defective EGB 1. Replace the EGB. EE |
| Error code: | 720 |
| Description: | Fan folder transport motor error A transport motor lock signal was detected for more than 5 sec. while the motor was running. |
| Causes: | • Transport motor harness connector loose, disconnected, broken • Motor overload due to an obstruction • Transport motor defective • Fan folder unit MCU defective |
| Error code: | 762 |
| Description: | Front fold plate HP sensor error The state (on/off, off/on) of the front fold plate HP sensor in the fan fold unit did not change 1 sec. after the plate started to move. |
| Causes: | • Fold plate motor (F) harness connector loose, disconnected, broken • Front fold plate HP sensor harness connector loose, disconnected, broken • Fold plate motor (F) defective • Front fold plate HP sensor defective • Undetected paper is jamming the action of the motor or fold plate • Fan folder unit MCU defective |
| Error code: | 763 |
| Description: | Rear fold plate HP sensor error The state (on/off, off/on) of the rear fold plate HP sensor in the fan fold unit did not change 1 sec. after the plate started to move. |
| Causes: | • Fold plate motor (R) harness connector loose, disconnected, broken • Rear fold plate HP sensor harness connector loose, disconnected, broken • Fold plate motor (R) defective • Rear fold plate HP sensor defective • Undetected paper is jamming the action of the motor or fold plate • Fan folder unit MCU defective |
| Error code: | 790 |
| Description: | PCB fan error: Folder Unit The machine detected a continuous lock signal from the PCB cooling fan on the PSU for 20 sec. |
| Causes: | • Fan harness connector loose, disconnected, broken • Overload on the fan motor due to physical obstruction such has undetected paper, etc. • Fan defective • MCU folder unit defective |
| Error code: | 819 |
| Display: | SYSTEM HALT (*) 819 : FW/HROM SIZ |
| Description: | Service Cycle Power |
| Causes: | • Incorrect combination of EGB and controller board. • An unexpected error occurs in the EEPROM on the controller board. |
| Remedy: | • Controller board defective 1. Install the correct EGB and controller boards for this machine. 2. Replace the controller boardng fan |
| Error code: | 820 |
| Description: | Self-Diagnostic Error: CPU The CPU returned an unexpected error during the self-diagnostic test. |
| Causes: | • Controller board defective • Insufficient memory • Expanded memory defective |
| Error code: | 821 |
| Description: | Self-diagnostic error 2: ASIC The ASIC provides the central point for the control of bus arbitration for CPU access, for option bus and SDRAM access, for SDRAM refresh, and for management of the internal bus gate. |
| Causes: | • Controller board defective |
| Remedy: | For more details about this SC code error, execute SP5990 to print an SMC report so that you can read the error code. The error code is not displayed on the operation panel. |
| Error code: | 822 |
| Description: | Self-diagnostic error 3: HDD An error occurred when the self-check was performed when the machine was switched on after the HDD was replaced. (The diagnostic command was issued to the HDD device but the result was an error). |
| Causes: | • HDD defective • HDD harness disconnected, defective • Controller board defective |
| Error code: | 823 |
| Description: | USB/ Network Device Error |
| Causes: | An interface error in the USB connection or NIB connection occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 824 |
| Display: | XY MOVE CTRL |
| Description: | EEPROM Error |
| Causes: | An EEPROM check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 826 |
| Display: | SYSTEM HALT (*) 826 : FW/SV MDL |
| Description: | Self-diagnostic Error 5: RTC/Optional NVRAM The NVRAM or optional NVRAM returned an error during the self-diagnostic test. |
| Causes: | • Make sure NVRAM is seated correctly in its socket • Replace the NVRAM on the controller board |
| Error code: | 827 |
| Display: | SYSTEM HALT (*) 827 : FW/PRN MDL |
| Description: | On-Board Memory Check Error |
| Causes: | An on-board memory check error at power-on occurs. |
| Remedy: | • Controller board detective 1. Replace the controller board. |
| Error code: | 828 |
| Display: | SYSTEM HALT (*) 828 : FW/SV MDL |
| Description: | ROM Checksum Error |
| Causes: | A ROM checksum error at power-on occurs. |
| Remedy: | 1. Replace the controller board. |
| Error code: | 829 |
| Display: | SYSTEM HALT (*) 829 : FW/ERASE TIMEOV |
| Description: | Self-diagnostic Error 9: Optional RAM The optional RAM returned an error during the self-diagnostic test. |
| Causes: | • Replace the optional memory board • Controller board defective |
| Error code: | 838 |
| Display: | SYSTEM HALT (*) 838 : FW/SV MDL |
| Description: | Self-diagnostic Error 10: Clock Generator A verify error occurred when setting data was read from the clock generator via the I2C bus. |
| Causes: | • Replace the controller board |
| Error code: | 851 |
| Description: | IEEE 1394 I/F Error IEEE1394 cannot be used due to a faulty driver setting or poor I/F connection. |
| Causes: | • Faulty PCI connection • IEEE1394 board defective • Controller board defective |
| Error code: | 853 |
| Description: | Wireless LAN Error 1 During machine start-up, the machine can access the board that holds the wireless LAN, but not to the wireless LAN card. |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 854 |
| Description: | Wireless LAN Error 2 During machine operation, the machine can get access to the board that holds the wireless LAN, but not to the wireless LAN card (802.11b or Bluetooth). |
| Causes: | • Wireless LAN card missing (was removed) |
| Error code: | 855 |
| Description: | Wireless LAN error 3 An error was detected on the wireless LAN card. |
| Causes: | • Wireless LAN card defective • Wireless LAN card connection incorrect |
| Error code: | 856 |
| Description: | Wireless LAN error 4. An error was detected on the wireless LAN board. |
| Causes: | • Wireless LAN board defective • PCI connector to MB loose |
| Error code: | 857 |
| Description: | USB I/F Error The USB driver is not stable and caused an error. |
| Causes: | • Poor USB card connection • Replace the controller board |
| Error code: | 860 |
| Description: | HDD startup error at power on HDD is connected but a driver error is detected. -or- The driver does not respond with the status of the HDD within 30 s. |
| Causes: | • HDD is not initialized • Level data corrupted • HDD is defective |
| Error code: | 861 |
| Description: | HDD re-try failure At power on the HDD was detected. Power supply to the HDD was interrupted after the system entered the energy save mode, but after the HDD was awakened from the energy save mode it did not return to the ready status within 30 sec. |
| Causes: | • Harness between HDD and controller board disconnected, defective • HDD power connector disconnected • HDD defective • Controller board defective |
| Error code: | 863 |
| Description: | HDD data read failure The data written to the HDD cannot be read normally, due to bad sectors generated during operation. |
| Causes: | • HDD defective |
| Remedy: | • If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM. • The next time the HDD is accessed, these bad sectors will not be accessed for read/write operation. The HDD will probably require replacement soon. |
| Error code: | 864 |
| Description: | HDD data CRC error. During HDD operation, the HDD cannot respond to a CRC error query. Data transfer did not execute normally while data was being written to the HDD. |
| Causes: | • HDD defective |
| Error code: | 865 |
| Description: | HDD access error HDD responded to an error during operation for a condition other than those for SC863, 864. |
| Causes: | • HDD defective |
| Error code: | 866 |
| Description: | SD card error 1: Confirmation error The machine detected an electronic license error in the application on the SD card in the controller slot immediately after the machine was turned on. |
| Causes: | • Program missing from the SD card |
| Error code: | 867 |
| Description: | SD card error 2: SD card removed The SD card in the boot slot when the machine was turned on was removed while the machine was on. |
| Causes: | • Insert the SD card • Turn the machine’s power off/on |
| Error code: | 868 |
| Description: | SD card error 3: SD card access An error occurred while an SD card was used. |
| Causes: | • SD card not inserted correctly • SD card defective • Controller board defective • To reformat the SC card, use SD Formatter Ver 1.1. |
| Error code: | 870 |
| Description: | Address book data error Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective. |
| Causes: | • Turn the machine power off/on. If this does not solve the problem, do the Procedure below. • HDD defective |
| Remedy: | 1. Do SP5846-50 (UCS Settings – Initialize all Directory Info.) to reset all address book data. 2. After 3 sec. reformat the HDD with SP5821-1. 3. Turn the main power switch off/on. |
| Error code: | 872 |
| Description: | HDD Mail Receive Error At power on the HDD unit was detected as defective. Data can be neither read nor written to the HDD. Note: This problem can occur if the machine is switched off while the HDD is being accessed. |
| Causes: | • Format the HDD with SP5832. • HDD defective, replace HDD (be sure to format the new HDD). |
| Error code: | 873 |
| Description: | HDD mail send data error An error was detected on the HDD immediately after the machine was turned on, or power was turned off while the machine used the HDD. |
| Causes: | • Do SP5832-1 to format the HDD • Replace the HDD |
| Error code: | 874 |
| Description: | Delete All error 1: HDD A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit B735 running from the DOS SD card. |
| Causes: | • Turn the main switch off/on, do the operation again. • Install the Data Overwrite Security Unit again. • HDD defective |
| Error code: | 875 |
| Description: | Delete All error 2: Data area An error occurred when the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit B735 running from the DOS SD card. |
| Causes: | • Turn the main switch off/on and try the operation again. |
| Error code: | 876 |
| Description: | Log Data Errors A problem occurred with the log data at power on or while the machine was operating. |
| Causes: | 1 Log Data Error 1 Log data file corrupted. Occurs at power on or during machine operation. • Format the HDD with SP5832 2 Log Data Error 2 Log data encryption has been enabled but the encryption module has not been installed. Occurs at power on, during machine operation, or after enabling encryption of log data. • Replace the encryption module, reset • Enable encryption 3 Log Data Error 3 Log encryption key has not been enabled (NVRAM malfunction). Occurs at power on. • Format the HDD with SP5832 • Disable log data encryption 4 Log Data Error 4 Occurs at power on. Log data has been encrypted but encryption has been disabled (NVRAM malfunction). -or- Log data has not been encrypted but encryption is enabled (NVRAM malfunction). • Format the HDD with SP5832 5 Log Data Error 5 Occurs at power on. NVRAM has been replaced with the NVRAM from another machine. -or- HDD has been replaced with an HDD unit from another machine. • Replace the NVRAM with the original NVRAM • Replace the HDD with original the HDD • Format the HDD with SP5832 99 Log Data Error 99 Other errors. Occurs at power on or during machine operation. • Contact the machine design section |
| Error code: | 877 |
| Description: | HDD Data Erase Error The Data Overwrite Security option cannot scramble and erase data on the HDD because the DOS SD card has been corrupted or has |
| Causes: | • If the DOS SD card has been removed, switch the machine off, install the SD card, then switch on the machine. (If this does not been removed from the SD card slot. |
| Remedy: | • If the DOS SD card has been removed, switch the machine off, install the SD card, then switch on the machine. (If this does not solve the problem, the SD card has been damaged.) • Install a new NVRAM • Install a new Data Overwrite Security option with a new SD card |
| Error code: | 880 |
| Description: | File Format Converter (MLB) error A request to access the MLB was not answered within the specified time (60 sec.). |
| Causes: | • File format converter board defective |
| Error code: | 900 |
| Description: | RIP Software |
| Remedy: | 1 Printer POR Turn the printer off and on several times. If Error Code 900 continues to display, go to step 2. 2 System board Turn the machine off and on several times, waiting a few minutes between power on and power off. If Error Code 900 continues to display, go to step 3. 3 Factory defaults Restore factory defaults. See “EP Defaults”. This resets the non-critical areas of the user NVRAM. If Error Code 900 continues to display, go to step 4. 4 Sub error codes With Error Code 900 displayed, press and 2. Record the complete list of Sub Error Codes on the display, then call your next level of support or call Toshba. |
| Error code: | 901 |
| Display: | Power OFF/ON 901:Error |
| Description: | Engine flash error |
| Causes: | Indicates that the flash which the system board code is programmed into is bad. Replace the system board. |
| Remedy: | Replace the system board. |
| Error code: | 910 ... 914 |
| Display: | Power Off/on 910: Error to 914: Error |
| Description: | 910 B External controller error 1 911 B External controller error 2 912 B External controller error 3 913 B External controller error 4 914 B External controller error 5 The external controller alerted the machine about an error. |
| Causes: | • Refer to the instructions for the external controller |
| Error code: | 919 |
| Display: | Power Off/on 919: Error |
| Description: | Power Supply Fan Error |
| Causes: | • Controller RW3600 power outtage • Controller RW3600 rebooted • Connection to Controller RW3600 loose |
| Remedy: | 1 Is CN17 on the printer controller board properly connected? Go to step 2. Connect CN17. 2 Is CN6 on the CK2 daughter board properly connected? Go to step 3. Connect CN6. 3 Is +24 V present between pins 1 and 3 of connector CN6 on the CK2 daughter board? Replace the power supply fan. Replace the printer controller board. 4 Did either exchange solve the problem? Problem solved. Replace the CK2 daughter board. |
| Error code: | 920 |
| Display: | Power Off/on 920: Error |
| Description: | Fuser Error |
| Causes: | • Software defective • Turn the machine power off/on, or change the controller firmware • Insufficient memory |
| Remedy: | Indicates that the fuser is below temperature when printing. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 921 |
| Display: | Power Off/on 921: Error |
| Description: | Fuser Error |
| Causes: | • The font is not on the SD card |
| Remedy: | Indicates that the fuser is below standby temperature when the printer is idle. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 954 |
| Description: | NVRAM CRC Failure |
| Causes: | • Firmware bug • IPU defective |
| Remedy: | Indicates the NVRAM experienced a CRC failure. Replace the interconnect board. |
| Error code: | 955 |
| Description: | Code CRC <loc> |
| Causes: | • Firmware bug • Hard disk unit defective • Controller defective • MCU defective • IPU defective |
| Remedy: | Replace the system board. Where <loc> = CRC Failure or ECC Failure on the system board. |
| Error code: | 965 |
| Description: | Print Start Error During print processing, another command to start printing was received. |
| Causes: | • Printer firmware defective • Update printer firmware |
| Error code: | 967 |
| Description: | Image write start error The paper stopped at the registration sensor and roller for buckle adjustment but the signal to start image writing was not received within 60 sec. |
| Causes: | • Printer firmware defective • Update printer firmware • Check the connections between the LPH sections (x3) and the VDB • LPH defective • VDB defective • MCU defective |
| Error code: | 990 |
| Display: | Inspection is required. 990 : Error |
| Description: | <device> |
| Causes: | • Firmware defective: re-boot • Update firmware |
| Remedy: | Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 991 |
| Description: | <device> Card |
| Causes: | Software defective, re-boot |
| Remedy: | The specified device has detected an equipment check in its system card. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 992 |
| Description: | Temperature/Humidity Sensor Error |
| Causes: | • Turn the main power switch off/on. • Go into the SP mode. Do SP7901 to display details about SC992 (software file name, line number, and variable), and inform your supervisor of the results. |
| Remedy: | 1 Is connector CN18 on the CK1 daughter card board connected properly? Go to step 2. Plug the connector in securely. 2 Replace the temperature and humidity sensor (a component of the paper feed gear). Did this fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 997 |
| Description: | Finisher Tractor Motor Error |
| Causes: | • Software bug • A RAM or DIMM option required for the application is not installed or not installed correctly. |
| Remedy: | 1 Are there obstructions or foreign objects in the accumulator or face down paper path? Remove the objects or obstructions. Go to step 2. 2 Are the connectors CN3 at the tractor motor and PJ4 on the finisher control board securely connected? Go to step 3. Securely connect the connectors. 3 Make sure the finisher set switch is activated. Measure +24 V dc between pin 1 of tractor motor connector CN3 and frame ground. Is +24 V dc (–10%)? Go to step 4. Go to step 5. 4 Replace the tractor motor assembly. Did this resolve the problem? Problem solved. Replace the finisher control board. 5 Disconnect CN3 and PJ4 on the finisher control board and perform a continuity check on all positions. Is there continuity on all positions? Go to step 6. Replace the cable. 6 Check for +24 V dc between pins 1 and 2 of PJ3 on the finisher control board. Is +24 V dc present? Replace the finisher control board. Replace the power supply. |
| Error code: | 998 |
| Description: | Tray Elevator Motor Error |
| Causes: | • Software bug • A RAM or DIMM option needed for the application not installed, or not installed correctly • Controller board defective |
| Remedy: | 1 Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Go to step 2. Properly connect the connectors. 2 Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (–10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Replace the tray elevator motor. Go to step 3. 3 Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Go to step 4. Replace the cable. 4 Measure for +24 V dc (–10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Replace the finisher control board. Replace the finisher power supply. |
