Samsung ML-3550N
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Модули
PM-KIT LIST
MPF Pick-Up Assembly
Main Unit Assembly
Controller Assembly
Pick-Up Assembly
SCF Main Assembly
Frame Upper Assembly
Duplex assembly
Детали Duplex assembly
| Деталь: | ELA UNIT-FUSER(220V) EURO |
| Парткод: | JC96-02135A |
| Деталь: | ELA UNIT-FUSER(110V) USA |
| Парткод: | JC96-02282A |
| Деталь: | ELA UNIT-EXIT |
| Парткод: | JC96-02134A |
| Деталь: | ELA UNIT-TRANSFER ROLLER |
| Парткод: | JC96-02840A |
| Деталь: | PICK-UP PM-KIT |
| Парткод: | TBD |
| Деталь: | ELA UNIT ROLLER FR PU E |
| Парткод: | JC96-02383B |
| Деталь: | ELA UNIT ROLLER RE PU E |
| Парткод: | JC96-02382B |
| Деталь: | MPF PM-KIT |
| Парткод: | TBD |
| Деталь: | MEA UNIT-PICK UP ROLL MPF |
| Парткод: | JC97-01591A |
| Деталь: | MEA UNIT-SEPARATE ROLL MPF |
| Парткод: | JC97-01590A |
| Деталь: | PAD-PLATE ROLLER SEPARATE |
| Парткод: | JC69-00179A |
| Деталь: | MPF LOWER PM-KIT |
| Парткод: | TBD |
| Деталь: | PAD-PLATE STOPPER MPF |
| Парткод: | JC69-00178A |
| Деталь: | PAD-PICK UP MPF |
| Парткод: | JC69-00358A |
| Деталь: | EXIT CLUTCH PM-KIT |
| Парткод: | TBD |
| Деталь: | MEP-CLUTCH REGI |
| Парткод: | JC47-00002A |
| Деталь: | MEP-CLUTCH SMALL |
| Парткод: | JC47-00003A |
| Деталь: | FAN-FILTER PM-KIT |
| Парткод: | TBD |
| Деталь: | FAN-MAIN |
| Парткод: | JC31-00018A |
| Деталь: | BRACKET-M-AIR FILTER |
| Парткод: | JC61-00516A |
| Деталь: | CUSHION MAIN FAN |
| Парткод: | JC63-00019A |
| Деталь: | MEA UNIT-MPF PICK UP |
| Парткод: | JC97-01508A |
| Деталь: | ELA UNIT-MPF UPPER ASSY |
| Парткод: | * |
| Деталь: | ELA UNIT-MPF/LOWER ASSY |
| Парткод: | * |
| Деталь: | ELA UNIT-MPF TRAY ASSY |
| Парткод: | * |
| Деталь: | BRACKET-PIVOT MPF FR |
| Парткод: | * |
| Деталь: | BRACKET-PIVOT MPF RE |
| Парткод: | * |
| Деталь: | PBASUB-MPF CONTROL |
| Парткод: | * |
| Деталь: | CLUTCH-SMALL |
| Парткод: | * |
| Деталь: | Ring-E |
| Парткод: | * |
| Деталь: | MEA UNIT-SEPARATE ROLL MPF |
| Парткод: | JC97-01590A |
| Деталь: | MEA UNIT-PICK UP ROLL MPF |
| Парткод: | JC97-01591A |
| Деталь: | STOPPER-PAPER |
| Парткод: | * |
| Деталь: | ARM-ACTUATOR HOLDER |
| Парткод: | * |
| Деталь: | ARM-ACTUATOR PAPER |
| Парткод: | * |
| Деталь: | SHAFT-SENSOR ROD |
| Парткод: | * |
| Деталь: | ARM-ACTUATOR NO SENSOR |
| Парткод: | * |
| Деталь: | PAD PLATE-ROLLER SEPARATE |
| Парткод: | JC69-00179A |
| Деталь: | HOLDER PAD |
| Парткод: | * |
| Деталь: | SPRING-PAD |
| Парткод: | * |
| Деталь: | PAD-PICK UP MPF |
| Парткод: | * |
| Деталь: | PAD-PLATE STOPPER MPF |
| Парткод: | JC69-00178A |
| Деталь: | PAD PICK UP MPF |
| Парткод: | JC69-00358A |
| Деталь: | TRAY-MPF UPPER |
| Парткод: | * |
| Деталь: | TRAY-MPF LOWER |
| Парткод: | * |
| Деталь: | TRAY-MPF CENTER |
| Парткод: | * |
| Деталь: | GUIDE-SIDE PAPER A |
| Парткод: | * |
| Деталь: | SPRING-FRICTION LEAF |
| Парткод: | * |
| Деталь: | ELA UNIT-FUSER 110V |
| Парткод: | JC96-02282A |
| Деталь: | ELAUNIT-SMPS 110V |
| Парткод: | JC96-02557A |
| Деталь: | ML-3550N |
| Парткод: | P400238505 |
| Деталь: | ELA HOU-COVER_TOP E |
| Парткод: | JC96-02176B |
| Деталь: | ELA Unit-Duplex |
| Парткод: | JC96-02133A |
| Деталь: | COVER-PCB COVER |
| Парткод: | * |
| Деталь: | MEA UNIT-TAKE WAY |
| Парткод: | JC97-01506A |
| Деталь: | MEA UNIT-FRONT_COVER |
| Парткод: | * |
| Деталь: | MEA UNIT-FRONT_DOOR |
| Парткод: | * |
| Деталь: | MEAUNIT-MPF TR |
| Парткод: | JC97-01509A |
| Деталь: | MEA UNIT-CASSETTE E |
| Парткод: | JC97-01507B |
| Деталь: | ELA UNIT-PROCESS UNIT ASSY |
| Парткод: | * |
| Деталь: | ELA UNIT-TONER CONTAINER |
| Парткод: | JC96-02222B |
| Деталь: | ELA UNIT-FUSER 220V |
| Парткод: | JC96-02135A |
| Деталь: | COVER-EXIT COVER |
| Парткод: | * |
| Деталь: | COVER-INNER FRONT CASSETTE |
| Парткод: | * |
| Деталь: | COVER-INNER SIDE BACK |
| Парткод: | * |
| Деталь: | COVER-INNER SIDE FRONT |
| Парткод: | * |
| Деталь: | MEA UNIT-DAMPER,R |
| Парткод: | JC97-01543A |
| Деталь: | MEA UNIT-DAMPER,L |
| Парткод: | JC97-01542A |
| Деталь: | ELA UNIT-PICK UP E |
| Парткод: | JC96-02136B |
| Деталь: | ELA-UNIT SCF |
| Парткод: | * |
| Деталь: | ELAUNIT-SMPS 220V |
| Парткод: | JC96-02420A |
| Деталь: | ELAUNIT-HVPS |
| Парткод: | JC96-02418A |
| Деталь: | ELA UNIT-EXIT |
| Парткод: | JC96-02134A |
| Деталь: | PBA ETC-TA_SENSOR |
| Парткод: | JC92-01293A |
| Деталь: | PBA MAIN-ENGINE |
| Парткод: | JC92-01523A |
| Деталь: | UNIT-LSU A3 |
| Парткод: | JC59-00016A |
| Деталь: | COVER-REAR COVER |
| Парткод: | * |
| Деталь: | COVER-OPTION CONNECTOR |
| Парткод: | * |
| Деталь: | PBASUB-SCF ENGINE JOINT |
| Парткод: | JC81-00799A |
| Деталь: | ELA UNIT-DRIVE |
| Парткод: | JC96-02132A |
| Деталь: | ELAHOU-CONTROLLER |
| Парткод: | * |
| Деталь: | PBA ETC-PAPER SIZE |
| Парткод: | JC92-01296A |
| Деталь: | PLATE-STACKER FD |
| Парткод: | JC61-00572A |
| Деталь: | MEAUNIT-MPF PICK UP |
| Парткод: | JC97-01508A |
| Деталь: | COVER-RIGHT COVER |
| Парткод: | * |
| Деталь: | MOTOR-STEP 7.5-DEG |
| Парткод: | JC31-00002C |
| Деталь: | MEP-CLUTCH SMALL |
| Парткод: | JC47-00003A |
| Деталь: | Ring-E |
| Парткод: | * |
| Деталь: | MEP-CLUTCH REGI |
| Парткод: | JC47-00002A |
| Деталь: | BRACKET-M-AIR-FILTER |
| Парткод: | JC61-00516A |
| Деталь: | CUSHION-MAIN FAN |
| Парткод: | JC63-00019A |
| Деталь: | HOLDER-LOCK LOWER CST |
| Парткод: | JC61-00472A |
| Деталь: | ELA UNIT-REMAIN PAPER ASSY |
| Парткод: | JC96-02386A |
| Деталь: | FAN-MAIN |
| Парткод: | JC31-00018A |
| Деталь: | PBA MAIN-VIDEO CONTROLLER (110V) |
| Парткод: | JC92-01521A |
| Деталь: | PBA MAIN-VIDEO CONTROLLER (220V) |
| Парткод: | JC92-01522A |
| Деталь: | GUIDE-CARDS HOUSING |
| Парткод: | * |
| Деталь: | PBA SUB-OPTION INTERFACE |
| Парткод: | JC81-00802A |
| Деталь: | CASE-RIP LWR |
| Парткод: | * |
| Деталь: | CASE-RIP UPR |
| Парткод: | * |
| Деталь: | BRACKET RIPCASE |
| Парткод: | * |
| Деталь: | BRACKET-DUMMY HDD |
| Парткод: | * |
| Деталь: | ELA HOU-NETWORK CARD |
| Парткод: | JC96-02251A |
| Деталь: | ASSY HARNESS-RIP INTERFACE |
| Парткод: | * |
| Деталь: | ASSY HARNESS-SMPS RIP |
| Парткод: | * |
| Деталь: | ASSY HARNESS-OP-PANEL FRAME |
| Парткод: | * |
| Деталь: | ELA UNIT-PICK UP E |
| Парткод: | JC96-02136B |
| Деталь: | ELA UNIT-FRAME/PICK UP ASSY |
| Парткод: | * |
| Деталь: | ELA UNIT-PICKJJP MAIN ASSY |
| Парткод: | * |
| Деталь: | GEAR-RACK GUIDE |
| Парткод: | * |
| Деталь: | GEAR-PICK UP 7 |
| Парткод: | * |
| Деталь: | SPRING RETURN PU |
| Парткод: | * |
| Деталь: | SOLENOID PICK UP |
| Парткод: | * |
| Деталь: | PBA SUB-CASSETTE_SEN |
| Парткод: | * |
| Деталь: | SPRING LOCK |
| Парткод: | * |
| Деталь: | SPRING-PAPER SENSOR |
| Парткод: | * |
| Деталь: | MOTOR-DC PICK UP |
| Парткод: | * |
| Деталь: | ELA UNIT-ROLLER FR PU E |
| Парткод: | JC96-02383B |
| Деталь: | ELA UNIT-ROLLER RE PU E |
| Парткод: | JC96-02382B |
| Деталь: | ELAUNIT-SCF |
| Парткод: | * |
| Деталь: | FRAME-P-FF SCF |
| Парткод: | * |
| Деталь: | ELA UNIT-SCF TAKE AWAY |
| Парткод: | * |
| Деталь: | MEA UNIT-CASSETTE |
| Парткод: | * |
| Деталь: | COVER-M-SIDE BACK SCF |
| Парткод: | * |
| Деталь: | COVER-M-RIGHT SCF |
| Парткод: | * |
| Деталь: | COVER-M-INNER SCF |
| Парткод: | * |
| Деталь: | COVER-M-REAR SCF |
| Парткод: | * |
| Деталь: | MEA ETC-MOTOR SCF |
| Парткод: | JC97-01631A |
| Деталь: | PBA SUB-SCF CONTROLLER |
| Парткод: | JC92-01368A |
| Деталь: | PBA SUB-SCF PAPER |
| Парткод: | JC92-01369A |
| Деталь: | ELA UNIT-PAPER SENSOR ASSY |
| Парткод: | * |
| Деталь: | PBA SUB-SCF JOINT |
| Парткод: | * |
| Деталь: | FRAME-P-I_F SCF |
| Парткод: | * |
| Деталь: | SHAFT-1 JAM SENSOR |
| Парткод: | * |
| Деталь: | SPRING ETC-SENSOR |
| Парткод: | * |
| Деталь: | BRACKET-PLATE 2 PIVOT |
| Парткод: | * |
| Деталь: | BRACKET-SIAPFIT BRAKET |
| Парткод: | * |
| Деталь: | GUIDE-TAKE AWAY 3 |
| Парткод: | * |
| Деталь: | GUIDE-TAKE AWAY 4 |
| Парткод: | * |
| Деталь: | ELA Unit-Pick Up |
| Парткод: | * |
| Деталь: | CASTER |
| Парткод: | * |
| Деталь: | ROLLER-TAKE AWAY 1 |
| Парткод: | * |
| Деталь: | CBF HARNESS-JAM_SENSOR |
| Парткод: | * |
| Деталь: | BRACKET-P-SENSOR SCF |
| Парткод: | * |
| Деталь: | PHOTO-INTERRUPTER |
| Парткод: | 0604-001095 |
| Деталь: | BRACKET-P-MC TASCF |
| Парткод: | * |
| Деталь: | BUSH-8/5 |
| Парткод: | * |
| Деталь: | Ring-E |
| Парткод: | * |
| Деталь: | BUSH-8 10 |
| Парткод: | * |
| Деталь: | Washer-Plain |
| Парткод: | * |
| Деталь: | GEAR-ROLLER TASCF |
| Парткод: | * |
| Деталь: | PHOTO-INTERRUPTER |
| Парткод: | 0604-001230 |
| Деталь: | PHOTO-INTERRUPTER |
| Парткод: | 0604-001243 |
| Деталь: | COVER-M-TASCF |
| Парткод: | * |
| Деталь: | GUIDE-M-GATE TASCF |
| Парткод: | * |
| Деталь: | SHAFT-REMOVE JAM |
| Парткод: | * |
| Деталь: | BUSH-POM T/A |
| Парткод: | * |
| Деталь: | HANDLE-T/A COVER |
| Парткод: | * |
| Деталь: | LATCH-T/A COVER |
| Парткод: | * |
| Деталь: | LOCKER-SNAPFIT |
| Парткод: | * |
| Деталь: | PLATE-P-GND 2WAY SCF |
| Парткод: | * |
| Деталь: | HOLDER-LOCK LOWER CST |
| Парткод: | * |
| Деталь: | ELA UNIT-REMAIN PAPER ASSY |
| Парткод: | * |
| Деталь: | MOTOR-STEP 7.5_DEG |
| Парткод: | * |
| Деталь: | BRACKET-P-MOTOR SCF |
| Парткод: | * |
| Деталь: | GEAR-A |
| Парткод: | * |
| Деталь: | GEAR-B |
| Парткод: | * |
| Деталь: | ELA UNIT-PLATE PIVOT REAR |
| Парткод: | * |
| Деталь: | ELA UNIT-PLATE PIVOT FRONT |
| Парткод: | * |
| Деталь: | SHAFT-LATCH T/A |
| Парткод: | * |
| Деталь: | MEA UNIT-FRAME UPPER |
| Парткод: | * |
| Деталь: | CBF HARNESS-LSU FRAME |
| Парткод: | * |
| Деталь: | HOUSING-AIR DUCT |
| Парткод: | * |
| Деталь: | BASE-AIR DUCT |
| Парткод: | * |
| Деталь: | BRACKET-M-FAN |
| Парткод: | * |
| Деталь: | FAN-FRONT |
| Парткод: | JC31-00019A |
| Деталь: | HOUSING-DUCT FRONT |
| Парткод: | * |
| Деталь: | ROLLER-REGI |
| Парткод: | * |
| Деталь: | Ring-E |
| Парткод: | * |
| Деталь: | GUIDE-REGI B |
| Парткод: | * |
| Деталь: | PHOTO-INTERRUPTER |
| Парткод: | 0604-001230 |
| Деталь: | MEA ETC-DRIVE BASE ASSY |
| Парткод: | * |
| Деталь: | ELAUNIT-DEVE CONNECTOR ASSY |
| Парткод: | * |
| Деталь: | ASSY HARNESS FUSER FRAME |
| Парткод: | * |
| Деталь: | ELA UNIT-PROTECT CONNECTOR |
| Парткод: | * |
| Деталь: | ARM-ROAD PUSH |
| Парткод: | * |
| Деталь: | PHOTO-INTERRUPTER |
| Парткод: | 0604-001095 |
| Деталь: | FAN-MAIN |
| Парткод: | * |
| Деталь: | SPRING EC-ARM |
| Парткод: | * |
| Деталь: | ELA UNIT-TNR/SENSOR ASSY |
| Парткод: | JC96-02148A |
| Деталь: | PBA SUB-TONER EMPTY_SEN |
| Парткод: | * |
| Деталь: | BRACKET-MC |
| Парткод: | * |
| Деталь: | ELA Unit-Duplex |
| Парткод: | * |
| Деталь: | ELA UNIT-LEFT DOOR ASSY |
| Парткод: | * |
| Деталь: | ELA UNIT-BASE/DUPLEX ASSY |
| Парткод: | * |
| Деталь: | HANDLE-LOCK DUP |
| Парткод: | * |
| Деталь: | ELA UNIT-LOCK SHAFT ASSY |
| Парткод: | * |
| Деталь: | PLATE-COVER DUP |
| Парткод: | * |
| Деталь: | ROLLER-PINCH ROLLER FU |
| Парткод: | * |
| Деталь: | BRACKET-ROLLER DUP |
| Парткод: | * |
| Деталь: | SHAFT-DR DUPLEX |
| Парткод: | * |
| Деталь: | Ring-E |
| Парткод: | * |
| Деталь: | ARM-GATE DUPLEX |
| Парткод: | JC66-00106A |
| Деталь: | ELA UNIT-TRANSFER/ROLLER ASSY |
| Парткод: | JC96-02840A |
| Деталь: | BRACKET-DETCH SAW |
| Парткод: | JC61-00184A |
| Деталь: | LOCK-LEFT DUP |
| Парткод: | * |
| Деталь: | LOCK-RIGHT DUP |
| Парткод: | * |
| Деталь: | SHAFT-DOOR DUP |
| Парткод: | * |
| Деталь: | SPRING-HANDLE LOCK DUP |
| Парткод: | * |
Коды ошибок
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
Описание
| Error code: | 01 |
| Display: | ERROR CONDITION INVALID HEAD |
| Description: | The ERROR light flashes. |
| Causes: | The printhead was replaced with one that is not a genuine Zebra™ printhead. |
| Remedy: | Install a genuine Zebra printhead. |
| Error code: | 02 |
| Display: | ERROR CONDITION RIBBON OUT |
| Description: | The printer stops; the ERROR light flashes. |
| Causes: | In thermal transfer mode, ribbon is not loaded or incorrectly loaded. In thermal transfer mode, the ribbon sensor is not detecting ribbon that is loaded incorrectly. In thermal transfer mode, media is blocking the ribbon sensor. In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly. |
| Remedy: | Load ribbon correctly. 1. Load ribbon correctly. See Load Ribbon on page 64. 2. Calibrate the sensors. See Calibrate Media and Ribbon Sensor Sensitivity on page 90. 1. Load media correctly. See Load Media on page 58. 2. Calibrate the sensors. See Calibrate Media and Ribbon Sensor Sensitivity on page 90. 1. Print a sensor profile. See Print Sensor Profile on page 89. The ribbon out threshold (marked by the word RIBBON) is likely too high, above the black area that indicates where the ribbon is detected. 2. Calibrate the sensors or load printer defaults. See Calibrate Media and Ribbon Sensor Sensitivity on page 90 or LOAD DEFAULTS on page 73. |
| Error code: | 03 |
| Display: | WARNING RIBBON IN |
| Description: | The ERROR light flashes. |
| Causes: | Ribbon is loaded, but the printer is set for direct thermal mode. |
| Remedy: | Ribbon is not required with direct thermal media. If you are using direct thermal media, remove the ribbon. This error message will not affect printing. If you are using thermal transfer media, which requires ribbon, set the printer for Thermal Transfer mode. See Select Print Method on page 81. |
| Error code: | 04 |
| Display: | ERROR CONDITION PAPER OUT |
| Description: | The printer stops; the ERROR light flashes. |
| Causes: | The media is not loaded or is loaded incorrectly. Misaligned media sensor. The printer is set for noncontinuous media, but continuous media is loaded. |
| Remedy: | Load media correctly. See Load Media on page 58. Check position of the media sensor. Install proper media type, or reset printer for current media type and perform calibration. |
| Error code: | 05 |
| Display: | ERROR CONDITION HEAD OPEN |
| Description: | The printer stops; the ERROR light flashes. |
| Causes: | The printhead is not fully closed. The head open sensor is not working properly. |
| Remedy: | Replace the sensor. |
| Error code: | 06 |
| Display: | THERMISTOR FAULT |
| Description: | The ERROR light flashes. |
| Causes: | The printhead has a faulty thermistor. |
| Remedy: | Replace the printhead. |
| Error code: | 07 |
| Display: | WARNING HEAD COLD, THERMISTOR FAULT, ERROR CONDITION HEAD ELEMENT BAD |
| Description: | The printer stops; the ERROR light is on; the printer cycles through these three messages. |
| Causes: | The printhead data cable is not properly connected. The printhead has a faulty thermistor. |
| Remedy: | Caution • Turn off (O) the printer before performing this procedure. Failure to do so can damage the printhead. 1. Turn off (O) the printer. 2. Disconnect and reconnect the data cable to the printhead. 3. Ensure that the cable connector is fully inserted into the printhead connector. 4. Turn on (I) the printer. Replace the printhead. |
| Error code: | 08 |
| Display: | WARNING HEAD COLD |
| Description: | The printer prints while the ERROR light flashes. |
| Causes: | The printhead temperature is approaching its lower operating limit. The printhead data cable is not properly connected. The printhead has a faulty thermistor. |
| Remedy: | Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing. Relocate the printer to a warmer area. Caution • Turn off (O) the printer before performing this procedure. Failure to do so can damage the printhead. 1. Turn off (O) the printer. 2. Disconnect and reconnect the data cable to the printhead. 3. Ensure that the cable connector is fully inserted into the printhead connector. 4. Turn on (I) the printer. Replace the printhead. |
| Error code: | 09 |
| Display: | WARNING HEAD TOO HOT |
| Description: | The printer stops; the ERROR light flashes. |
| Causes: | The printhead is over temperature. |
| Remedy: | Allow the printer to cool. Printing automatically resumes when the printhead elements cool to an acceptable operating temperature. |
| Error code: | 10 |
| Display: | DEFRAGMENTING |
| Description: | The printer stops. |
| Causes: | The printer is defragmenting memory. |
| Remedy: | Caution • Do NOT turn off the printer power during defragmenting. Doing so can damage the printer. Allow the printer to finish defragmenting. If you get this error message frequently, check your label formats. Formats that write to and erase memory frequently may cause the printer to defragment often. Using properly coded label formats usually minimizes the need for defragmenting. If this error message does not go away, contact Technical Support. The printer requires service. |
| Error code: | 11 |
| Display: | ERROR CONDITION CUTTER JAM |
| Description: | The printer stops; the ERROR light flashes. |
| Causes: | Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers. The cutter blade is in the media path. |
| Remedy: | Turn off the printer power and unplug the printer. Inspect the cutter module for debris and clean as needed following the cleaning instructions in Clean the Cutter Module on page 135. |
| Error code: | 12 |
| Description: | General print quality issues |
| Causes: | The printer is set at the incorrect print speed. You are using an incorrect combination of labels and ribbon for your application. The printer is set at an incorrect darkness level. The printhead is dirty. Incorrect or uneven printhead pressure. The printhead is improperly balanced. |
| Remedy: | For optimal print quality, set the print speed to the lowest possible setting for your application via control panel, the driver, or the software. See Adjust Print Speed on page 79. You may want to perform the FEED Self Test on page 120. 1. Switch to a different type of media or ribbon to try to find a compatible combination. 2. If necessary, consult your authorized Zebra reseller or distributor for information and advice. For optimal print quality, set the darkness to the lowest possible setting for your application via the control panel, the driver, or the software. See Adjust Print Darkness on page 78. You may want to perform the FEED Self Test on page 120 to determine the ideal darkness setting. Clean the printhead. See Clean the Printhead and Platen Roller on page 131. Set the printhead pressure to the minimum needed for good print quality. See Adjust Printhead Pressure on page 70. Adjust the printhead balance. |
| Error code: | 13 |
| Description: | Long tracks of missing print on several labels |
| Causes: | Print element damaged. |
| Remedy: | Replace the printhead. |
| Error code: | 14 |
| Description: | Wrinkled ribbon |
| Causes: | Ribbon fed through the machine incorrectly. Incorrect burn temperature. Incorrect or uneven printhead pressure. Media not feeding properly; walking from side to side. The strip plate needs adjusting. The printhead needs vertical adjustment. The printhead is improperly balanced. The printhead and platen roller need to be realigned. |
| Remedy: | See Load Ribbon on page 64. Set the darkness to the lowest possible setting for good print quality. See Adjust Print Darkness on page 78. Set the printhead pressure to the minimum needed for good print quality. See Adjust Printhead Pressure on page 70. Make sure that media is snug by adjusting the media guide, or call a service technician. Adjust the printhead balance. |
| Error code: | 15 |
| Description: | Printing too light or too dark over the entire label |
| Causes: | The media or ribbon is not designed for high-speed operation. You are using an incorrect combination of media and ribbon for your application. You are using ribbon with direct thermal media. Incorrect or uneven printhead pressure. |
| Remedy: | Replace supplies with those recommended for high-speed operation. 1. Switch to a different type of media or ribbon to try to find a compatible combination. 2. If necessary, consult your authorized Zebra reseller or distributor for information and advice. Direct thermal media does not require ribbon. To check if you are using direct thermal media, perform the label scratch test in When to Use Ribbon on page 62. Set the pressure to the minimum needed. See Adjust Printhead Pressure on page 70. |
| Error code: | 16 |
| Description: | Smudge marks on labels |
| Causes: | The media or ribbon is not designed for high-speed operation. |
| Remedy: | Replace supplies with those recommended for high-speed operation. |
| Error code: | 17 |
| Description: | Misregistration/skips labels |
| Causes: | The printer is not calibrated. Improper label format. |
| Remedy: | Recalibrate the printer. Use correct label format. |
| Error code: | 18 |
| Description: | Misregistration and misprint of one to three labels |
| Causes: | The platen roller is dirty. Media does not meet specifications. |
| Remedy: | See Clean the Printhead and Platen Roller on page 131. Use media that meets specifications. |
| Error code: | 19 |
| Description: | Vertical drift in top-of-form position |
| Causes: | The printer is out of calibration. Vertical drift occurs during normal printer operation. Note • A vertical drift of ± 4 to 6 dot rows (approximately 0.5 mm) is within normal tolerances. The platen roller is dirty. |
| Remedy: | Recalibrate the printer. Calibrate the printer. Clean the platen roller. See Clean the Printhead and Platen Roller on page 131. |
| Error code: | 20 |
| Description: | Vertical image or label drift |
| Causes: | The printer is using non-continuous labels but is configured in continuous mode. The media sensor is positioned incorrectly. The media sensor is calibrated improperly. The platen roller is dirty. Improper printhead pressure settings (toggles). Improperly loaded ribbon or media. Incompatible media. |
| Remedy: | Configure the printer for non-continuous and run calibration routine, if necessary. Ensure that the media sensor is properly positioned to read a single/consistent interlabel gap. See Calibrate Media and Ribbon Sensor Sensitivity on page 90. Clean the platen roller. See Clean the Printhead and Platen Roller on page 131. Adjust the printhead pressure to ensure proper functionality. Verify that the printer is loaded properly. Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed. Media must not exceed minimum specifications for mode of operation. |
| Error code: | 21 |
| Description: | The bar code printed on a label does not scan. |
| Causes: | The bar code is not within specifications because the print is too light or too dark. Not enough blank space around the bar code. |
| Remedy: | Perform the FEED Self Test on page 120. Adjust the darkness or print speed settings as necessary. Leave at least 1/8 in. (3.2 mm) between the bar code and other printed areas on the label and between the bar code and the edge of the label. |
| Error code: | 22 |
| Description: | Loss of printing registration on labels. Excessive vertical drift in top-of-form registration. |
| Causes: | The platen roller is dirty. Media guides are positioned improperly. The media type is set incorrectly. The media is loaded incorrectly. |
| Remedy: | Clean the platen roller according to the instructions in Clean the Printhead and Platen Roller on page 131. Ensure that the media guides are properly positioned. Set the printer for the correct media type (gap/notch, continuous, or mark). See Set Media Type on page 81. Load media correctly. See Load Media on page 58. |
| Error code: | 23 |
| Description: | Auto Calibrate failed. |
| Causes: | Media or ribbon is loaded incorrectly. The sensors could not detect the media or ribbon. The sensors are dirty or positioned improperly. The sensors are dirty, or media is positioned improperly for the sensors to detect. The media type is set incorrectly. |
| Remedy: | Ensure that media and ribbon are loaded correctly. Manually calibrate the printer. See Calibrate Media and Ribbon Sensor Sensitivity on page 90. Ensure that the sensors are clean and that media is positioned properly. Set the printer for the correct media type (gap/notch, continuous, or mark). See Set Media Type on page 81. |
| Error code: | 24 |
| Description: | A label format was sent to the printer but was not recognized. The DATA light does not flash. |
| Causes: | The communication parameters are incorrect. |
| Remedy: | Check the printer driver or software communications settings (if applicable). If you are using serial communication, check the serial port setting in the control panel menu. See Set Serial Communications on page 91. If you are using serial communication, make sure you are using a null modem cable or a null modem adapter. Using the control panel controls, check the protocol setting. It should be set to NONE. See Set Protocol on page 93. If a driver is used, check the driver communication settings for your connection. |
| Error code: | 25 |
| Description: | A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label. |
| Causes: | The serial communication settings are incorrect. |
| Remedy: | Ensure that the flow control settings match. Check the communication cable length. See Table 5 on page 48 for requirements. Check the printer driver or software communications settings (if applicable). |
| Error code: | 26 |
| Description: | A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs. |
| Causes: | The prefix and delimiter characters set in the printer do not match the ones in the label format. Incorrect data is being sent to the printer. |
| Remedy: | Verify the prefix and delimiter characters. See Set Format Prefix Character on page 94 and Set Delimiter Character on page 95 for the requirements. Check the communication settings on the computer. Ensure that they match the printer settings. If the problem continues, check the label format. |
| Error code: | 27 |
| Description: | Broken or melted ribbon |
| Causes: | Darkness setting too high. |
| Remedy: | 1. Reduce the darkness setting. 2. Clean the printhead thoroughly. |
| Error code: | 28 |
| Description: | The printer does not detect when the ribbon runs out. In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly. |
| Causes: | The ribbon-out threshold is set too high to detect the ribbon. On a sensor profile, the ribbon-out threshold (circled in Figure 15) appears above the black bars that indicate the ribbon. This happens if you calibrate the printer without ribbon and later insert ribbon without recalibrating the printer or loading printer defaults. |
| Remedy: | 1. Print a sensor profile (see Print Sensor Profile on page 89), and note the location of the ribbon-out threshold (circled in Figure 15). 2. Calibrate the printer, this time using ribbon, or load printer defaults. See Calibrate Media and Ribbon Sensor Sensitivity on page 90 or LOAD DEFAULTS on page 73. Important • Loading defaults resets all printer parameters back to factory defaults. 3. Print another sensor profile, and compare it to the first one. 4. If the ribbon-out threshold is still too high, you may manually change the value. |
| Error code: | 29 |
| Description: | The ribbon light is on even though ribbon is loaded correctly. |
| Causes: | The printer was not calibrated for the label and ribbon being used. |
| Remedy: | Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 90. |
| Error code: | 30 |
| Description: | The LCD displays a language that I cannot read |
| Causes: | The language parameter was changed through the control panel or a firmware command. |
| Remedy: | 1. Press SETUP/EXIT to enter configuration mode. 2. Press MINUS (-). The printer displays the LANGUAGE parameter in the current language. Even if you cannot recognize the characters displayed, you can still scroll to another language. 3. Press SELECT to select the parameter. 4. Press PLUS (+) or MINUS (-) to scroll through the choices until you find a language that you can read. 5. Press SETUP/EXIT. The LCD displays SAVE CHANGES in the original language. 6. Press SETUP/EXIT again to exit configuration mode and save the changes (if the language does not change, you may need to scroll to a different save option by pressing PLUS (+) or MINUS (-) in the previous step). 7. Repeat this process, if necessary, until you reach the desired language. |
| Error code: | 31 |
| Description: | The LCD is missing characters or parts of characters |
| Causes: | The LCD may need replacing. |
| Remedy: | Run the Power-On Self Test on page 117 and check that the LCD display shows all characters. If not, replace the LCD. |
| Error code: | 32 |
| Description: | Changes in parameter settings did not take effect |
| Causes: | Parameters are set incorrectly. A command turned off the ability to change the parameter. A command changed the parameter back to the previous setting. If the problem continues, there may be a problem with the main logic board. |
| Remedy: | 1. Set parameters and save permanently. 2. Turn the printer off (O) and then on (I). Refer to the ZPL Programming Guide. Refer to the ZPL Programming Guide. Replace the main logic board. |
| Error code: | 33 |
| Description: | The printer fails to calibrate or detect the top of the label. |
| Causes: | The printer was not calibrated for the label being used. The printer is configured for continuous media. The driver or software configuration is not set correctly. |
| Remedy: | Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 90. Set the media type to noncontinuous media. See Set Media Type on page 81. Driver or software settings produce commands that can overwrite the printer configuration. Check the driver or software media-related setting. |
| Error code: | 34 |
| Description: | Non-continuous labels are being treated as continuous labels. |
| Causes: | The printer was not calibrated for the media being used. The printer is configured for continuous media. |
| Remedy: | Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 90. Set the media type to noncontinuous media. See Set Media Type on page 81. |
| Error code: | 35 |
| Description: | All lights are on, but nothing displays on the LCD, and the printer locks up. |
| Causes: | Internal electronic or firmware failure. |
| Remedy: | Turn the printer power off (O) and then on (I). If the printer locks up again, replace the main logic board. |
| Error code: | 36 |
| Description: | The printer locks up while running the Power-On Self Test. |
| Causes: | Main logic board failure. |
| Remedy: | Replace the main logic board. |
| Error code: | 37 |
| Description: | Non-continuous labels are being treated as continuous labels. |
| Causes: | The printer is configured for continuous media. The printer was not calibrated for the media being used. |
| Remedy: | Set the media type to noncontinuous media. See Set Media Type on page 56. Perform the calibration procedure in Calibrate Media and Ribbon Sensors on page 67. |
| Error code: | 38 |
| Description: | All lights are on, but nothing displays on the LCD, and the printer locks up. |
| Causes: | Internal electronic or firmware failure. |
| Remedy: | Turn the printer power Off (O) and then On (I). If the printer locks up again, replace the main logic board. |
| Error code: | 39 |
| Description: | The printer locks up while running the Power-On Self Test. |
| Causes: | Main logic board failure. |
| Remedy: | Replace the main logic board. |
| Error code: | 40 |
| Display: | Scanner locked |
| Description: | 10-348 ERROR 40 FUSER MAIN LAMP FAILURE Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault, Clear <10-348 & 10-350> is run. |
| Causes: | 1. Deformed paper sensor actuator or faulty sensor. 2. SMPS PBA or Main PBA is defective 3. Faulty cables or connectors. |
| Remedy: | Switch printer power OFF. Remove the Fuser Assembly. Warning Fuser may be very hot. Use extreme caution to prevent burns. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Replace the Engine Control Board. |
| Error code: | 41 |
| Display: | Self Diagnostic LSU |
| Description: | Install or Reseat Fuser, Code 41 Front thermistor open error. This is a cold condition. Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault is performed. |
| Causes: | • Fuser • Engine Control Board |
| Remedy: | 1 1. Turn OFF power and remove the Fuser Assembly. 2. Measure the resistance between the fuser connector P600-4 and P600-6. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 2. Replace the fuser assembly. 2 1. Reinstall the fuser assembly. 2. Enter service diagnostics. 3. From the Sensor Tests run the Fuser Temperature test. 4. Is the temperature indicated approximately 165o C? Replace the engine control board. Go to step 3. 3 1. Turn OFF printer power. 2. Check for an open circuit or poor connection between J600-4 to J600-6 to J404A-2. 3. Is the wiring OK? Replace the engine control board. Repair or replace the wiring harness. |
| Error code: | 42 |
| Display: | Self Diagnostic Temperature |
| Description: | 10-352 ERROR 42 FUSER STS (FRONT) WARM TIME FAILURE |
| Causes: | 1. The ‘Open Cover’ microswitch may be stuck or faulty 2. The tab on the front cover may be damaged or broken 3. Check the connector and cables between Switch and main PBA. |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 43 |
| Display: | Send Error (AUTH) |
| Description: | 10-353 ERROR 43 FUSER SSR1 ON TIME FAILURE |
| Causes: | 1. The ‘Open Cover’ microswitch may be stuck or faulty 2. Check the connector and cables between Switch and main PBA. |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 44 |
| Display: | Send Error (DNS) |
| Description: | Fuser Sub Lamp Overheat Failure, Code 44 The front thermistor has detected an overheat condition. Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault is performed. |
| Causes: | • Fuser • Engine Control Board |
| Remedy: | 1 1. Turn OFF power, remove the fuser assembly and allow it to cool down. 2. Measure the resistance between the Fuser connector P600-7 and P600-9. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 2. Replace the fuser assembly. 2 1. Reinstall the fuser assembly. 2. Enter service diagnostics. 3. From the Sensor Tests run the Fuser Temperature test. 4. Is the temperature indicated approximately 165o C? Go to step 4. Go to step 3. 3 1. Turn OFF printer power. 2. Measure the resistance between J641-4 and J641-5 on the engine control board. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 4. Repair or replace the wiring harness. 4 1. Turn printer power back ON. 2. Is there ~+3.4 VDC between J590-3 and ground? Check the AC wiring harness to the fuser. If the check is OK, replace the AC drive assembly. Replace the engine control board. |
| Error code: | 45 |
| Display: | Send Error (POP3) |
| Description: | Fuser STS (Rear) Failure, Code 45 Rear Thermistor open error. The machine logic detected an open circuit in the rear thermistor. |
| Causes: | • Fuser • Engine Control Board |
| Remedy: | 1 1. Turn OFF power, remove the fuser assembly and allow it to cool down. 2. Measure the resistance between the Fuser connector P600-7 and P600-9. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 2. Replace the fuser assembly. 2 1. Reinstall the fuser assembly. 2. Enter service diagnostics. 3. From the Sensor Tests run the Fuser Temperature test. 4. Is the temperature indicated approximately 165o C? Replace the engine control board. Go to step 3. 3 1. Turn printer power OFF. 2. Check for an open circuit or poor connection between J641-4 and J641-5. 3. Is the wiring harness OK? Replace the engine control board. Repair or replace the wiring harness. |
| Error code: | 46 |
| Display: | Send Error (SMTP) |
| Description: | 10-354 ERROR 46 FUSER STS (REAR) WARM TIME FAILURE |
| Causes: | 1. Check stability of 24V supply to LSU. |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-7 and P600-9. Does the resistance measure between 20 ohms and 100 ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-3 and P404A-4 on the Engine Control Board. Does the resistance measure between 20K ohms and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 47 |
| Display: | Send Error (Wrong Config) |
| Description: | 10-356 ERROR 47 FUSER SSR2 ON TIME FAILURE |
| Causes: | There is disconnection in the paper transfer bias supply circuit. (Dirty or deformed electrodes) |
| Remedy: | Measure the resistance between the Fuser Assembly connector P600-1 and P600-3. Does the resistance measure approximately 6 ohms for a 110 VAC Fuser or approximately 20 ohms for a 220 VAC Fuser? Y↓N→ Replace the Fuser Assembly. Measure the resistance between the Fuser Assembly connector P600-7 and P600-9. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-3 and P404A-4 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Reinstall the Fuser. Switch printer power ON. Does the Fuser get warm? Y↓N→ Replace the Chassis AC Power Assembly. Replace the Engine Control Board. |
| Error code: | 48 |
| Display: | [Stop Pressed] |
| Description: | Fan Failure, Code 48 The machine logic detected a failure of the Fuser fan, LVPS fan, or rear fan. |
| Causes: | • Fuser Fan • LVPS Fan • Rear Fan |
| Remedy: | 1 1. Enter service diagnostics and run the fan test. 2. Does the fuser fan rotate at a high speed? Go to step 4. Go to step 2. 2 1. Check for voltage at J222-4. 2. Does the voltage measure +24 VDC? Go to step 3. Check the wiring to the fuser fan, if the wiring is OK, replace the engine control board. 3 Does the front panel indicate the fans are ON? Replace the fan. Check the wiring to the fuser fan, if the wiring is OK, replace the engine control board. 4 Does the rear fan revolve at high speed? Go to step 7. Go to step 5. 5 1. Check for voltage at J552-1. 2. Does the voltage measure +24 VDC? Go to step 6. Check the wiring to the rear fan, if the wiring is OK replace the interface board. If the problem continues, replace the engine control board. 6 Does the front panel indicate the fans are ON? Replace the rear fan. Check the wiring tot he rear fan, if the wiring is OK, replace the engine control board. 7 Does the LVPS fan revolve at high speed? The fans are operating correctly. If the problem persists, replace the engine control board. Go to step 8. 8 1. Check for voltage at J214-4. 2. Is +24 VDC present? Go to step 9. Check the wiring to the LVPS fan, if the wiring is OK, replace the engine control board. 9 Does the front panel indicate the fans are ON? Replace the LVPS assembly. Check the wiring to the LVPS fan, if the wiring is OK, replace the engine control board. |
| Error code: | 49 |
| Display: | Tray 1 Paper Empty |
| Description: | There is no paper in the tray 1. |
| Causes: | Pressure roller thermistor, pressure roller lamp connector, MCU |
| Remedy: | Load paper in the tray 1. |
| Error code: | 50 |
| Display: | Tray 2 Paper Empty |
| Description: | Fuser Fan Failure The Fuser Fan rotation signal indicates to the Engine Control Board that the fan is no longer operational. |
| Causes: | • Fuser Fan, PL5.3.31 • FAN/PHD/MOT Harness, PL10.1.9 • Engine Control Board, PL9.1.16 |
| Remedy: | 1 Check the Fuser Fan for damage. Remove the Front Cover. Is the fan damaged? Replace the Fuser Fan. Go to Step 2. 2 Check the Fuser Fan connection. Is P/J482 connected to the harness? Go to Step 2. Reconnect the Fan. 3 Check orientation of the Fuser Fan. Does the Fan’s label face into the chute? Go to Step 3. Correct the installation. 4 Test the Fuser Fan. Run the Service Diagnostics Fuser Fan test. Does the Fan operate. Go to Step 6. Go to Step 5. 5 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J48 and P/J482. 2. Check continuity between J48 <=> P483. Go to Step 5. Replace the FAN/PHD/MOT Harness. 6 Check the fan rotation signal. Print one sheet. Is there +3.3 V across P/J48-A12 <=> P/J48-A13? Replace the Engine Control Board. Replace the Fuser Fan. |
| Error code: | 51 |
| Display: | Send Error (DNS) |
| Description: | Rear Fan Failure The Rear Fan rotation signal indicates the fan is no longer operational. |
| Causes: | • Rear Fan, PL1.1.19 • LVPS, PL9.1.6 • Engine Control Board, PL9.1.16 • LV Harness, PL10.1.2 |
| Remedy: | 1 Check the Rear Fan for damage. Remove the Rear Cover. Is the fan damaged? Replace the Rear Fan. Go to Step 2. 2 Check the Rear Fan connection. Is P/J166 connected to the harness? Go to Step 3. Connect the Fan. 3 Check orientation of the Rear Fan. Does the Fan’s label face inwards? Go to Step 4. Correct the installation. 4 Test the Rear Fan. Run the Service Diagnostics Rear Fan test. Does the fan operate? Go to Step 6. Go to Step 5. 5 Check for +24 V to the fan. Disconnect P/J166. Is there +24 V across P166-1 <=> P166-3? Replace the Rear Fan. Replace the LVPS. 6 Check the fan rotation signal to the LVPS. Print one sheet. Is there +3.3 V between P/J166-1 <=> P/J166-3? Replace the Fuser Fan. Go to Step 7. 7 Check the rotation signal from the LVPS. Print one sheet. Is there +3.3 V between P/J165-15 <=> P/J165-3? Replace the LVPS. Go to Step 8. 8 Check the fan rotation signal at the Engine Control Board. Print one sheet. Is there +3.3 V between P/J61-4 <=> P/J61-16? Replace the LV Harness Replace the Engine Control Board. |
| Error code: | 52 |
| Display: | Send Error (POP3) |
| Description: | Fan Failure One of the two fans has failed resulting in a fatal error. |
| Causes: | • Rear Fan, PL1.1.19 • Fuser Fan, PL5.3.31 |
| Remedy: | 1 Check the fans for damage or debris: • Fuser Fan, PL1.1.19 • Rear Fan, PL5.3.31 Is either fan damaged? Replace the defective fan. Go to Step 3. 2 Replace the defective fan. Does the error persist? Go to Step 3 Complete 3 Test the fans. Run the Service Diagnostics fan tests to isolate the defective fan. Did one of the fans fail? Go to the troubleshooting procedure for the specific fan. If both fans pass, replace the Engine Control Board. |
| Error code: | 53 |
| Display: | Send Error (SMTP) |
| Description: | The password did not match in a relay or mailbox transmission, and the transmission ended in failure. |
| Causes: | · Loose cable connection · Defective controller fan · Defective IOD1 board · Defective MCTL board |
| Remedy: | Confirm that both parties are using the same system password and the both units are compatible. Then, ask the remote party to transmit again. |
| Error code: | 54 |
| Display: | Send Error (Wrong Config) |
| Description: | 10-398 ERROR 54 FAN FAILURE |
| Causes: | · Loose cable connection · Defective ozone fan · Defective IOD2 board · Defective MCTL board |
| Remedy: | Enter Service Diagnostics Mode. Run the “Fuser Fan” test. Does the Fuser Fan operate? Y↓N→ Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the voltage between P530-1 on the Engine Control Board and frame ground. Does the voltage measure +24 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-4 on the Engine Control Board and frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-3 on the Engine Control Board and frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Engine Control Board. If the problem persists, repair or replace the harness between Engine Control Board and the Fuser Fan. Replace the Fuser Fan Assembly. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the voltage between P530-5 on the Engine Control Board and frame ground. Does the voltage measure +24 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-8 on the Engine Control Board and frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-7 on the Engine Control Board and frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Engine Control Board. If the problem persists, repair or replace the harness between Engine Control Board and the +24 VDC LVPS Fan. Replace the +24 VDC LVPS Fan. |
| Error code: | 55 |
| Display: | [Stop Pressed] |
| Description: | Stop/Clear has been pressed during a fax transmission. |
| Causes: | · Loose cable connection · Defective fusing unit fan · Defective IOD1 board · Defective MCTL board |
| Remedy: | Try again. |
| Error code: | 56 |
| Display: | Toner Empty |
| Description: | The toner cartridge has run out. The machine stops printing. |
| Causes: | Harness connection failure of back cover switch ASSY. Eject actuator failure. Eject sensor PCB ASSY failure. Main PCB failure |
| Remedy: | Replace the toner cartridge with a new one. |
| Error code: | 57 |
| Display: | Toner Low |
| Description: | The toner cartridge is almost empty. |
| Remedy: | Take out the toner cartridge and thoroughly shake it. By doing this, you can temporarily reestablish printing operations. |
| Error code: | 58 |
| Display: | Tray 1 Paper Empty |
| Description: | There is no paper in the tray 1. |
| Causes: | Harness connection failure between fuser unit and eject sensor PCB. Fuser unit failure. LVPS PCB failure. Eject sensor PCB ASSY failure. Main PCB failure |
| Remedy: | Load paper in the tray 1. |
| Error code: | 59 |
| Display: | Tray 2 Paper Empty |
| Description: | There is no paper in the optional tray 2. |
| Causes: | Harness connection failure between fuser unit and eject sensor PCB. Fuser unit failure. LVPS PCB failure. Eject sensor PCB ASSY failure. Main PCB failure |
| Remedy: | Load paper in the optional tray 2. |
| Error code: | 60 |
| Display: | Nongenuine Toner |
| Description: | Imaging Unit Motor Failure, Code 60 |
| Causes: | • Imaging Unit Drive Motor • Engine Control Board |
| Remedy: | 1 1. Enter service diagnostics and run the Imaging Unit Motor test. 2. Does the motor operate correctly? Go to step 7. Go to step 2. 2 1. Is the voltage at J210-5 +5 VDC? Go to step 3. Replace the engine control board. 3 1. Is the voltage at J210-7 +24 VDC? Go to step 4. Use the +24 VDC wirenets to troubleshoot and resolve the missing voltage. 4 1. Enter service diagnostics. 2. While running the Imaging Unit Motor test, check the voltage at J210-1 and J210-2. 3. Is the voltage 0 VDC while the test is running? Go to step 5. Replace the engine control board. 5 Is the frequency between J210-4 and ground between 1 KHz and 1.3 KHz? Replace the imaging unit drive motor. Go to step 6. 6 1. Check for a short to ground at J210-4. 2. Is the wire grounded? Repair or replace the wiring harness. Replace the engine control board. 7 1. Enter service diagnostics. 2. While running the Imaging Unit Motor test, check the voltage at J210-9. 3. Is the voltage +5 VDC while the test is running? Replace the imaging unit drive motor. Replace the engine control board. |
| Error code: | 61 |
| Display: | Nongenuine Toner Replace Toner 1 |
| Description: | The toner cartridge installed is not a genuine cartridge. |
| Causes: | The printer warms up when the printer is turned on or the cover is closed, or wake from sleep mode. |
| Remedy: | This message appears when you selected stop at the Non Genuine Toner prompt. Install the genuine toner cartridge. |
| Error code: | 62 |
| Display: | Nongenuine Toner Replace Toner |
| Description: | The toner cartridge installed is not a genuine cartridge. |
| Causes: | · Loose cable connection · Defective development clutch for magenta · Defective IOD2 board · Defective MCTL board |
| Remedy: | This message appears when you selected stop at the Non Genuine Toner prompt. Install the genuine toner cartridge. |
| Error code: | 63 |
| Display: | Toner Exhausted |
| Description: | HOST_IF_NO_DRIVER:PCI |
| Causes: | Harness connection failure of new toner sensor harness ASSY. Harness connection failure of toner sensor PCB unit ASSY. New toner sensor harness ASSY failure (Toner empty). Toner sensor PCB unit ASSY failure. Main PCB failure. |
| Remedy: | You can select either stop or continue. It you do not select any, the printer will as stop is selected. If you select stop, you cannot print untill the genuine cartridge is installed. If you select continue, you can keep printing but the guality cannot be guaranteed, and the product svpport is no longer provided. If you wunt to change the selection, turn the printer off and on to gave this message apper again, and then re-select stop or continue. |
| Error code: | 64 |
| Display: | Toner Exhausted Replace Toner 1 |
| Description: | Cover Open |
| Causes: | The Printer Cover is open or Toner Cartridge not installed. |
| Error code: | 65 |
| Display: | Toner Exhausted Replace Toner |
| Description: | The life span of the toner cartridge is reached. |
| Causes: | · Loose cable connection · Defective development solenoid – replace the front cover unit · Defective IOD2 board · Defective MCTL board |
| Remedy: | This message appears when you selected continue at the Toner Exhausted prompt. Install the genuine toner cartridge. |
| Error code: | 66 |
| Display: | TONER SUPPLY LACK |
| Description: | Orange light on The toner supplying error has occurred. |
| Causes: | · Loose cable connection · Defective development solenoid – replace the front cover unit · Defective IOD2 board · Defective MCTL board |
| Remedy: | 1) Check the sealing tape whether it is removed from the toner cartridge and the drum cartridge. (If it is not removed, clean the inside of the set and remove the tape, and then mount it.) 2) Check the harness connected between the Engine controller and the toner motor. (If the harness is out, insert it to the connector.) 3) Check the harness connected between the Engine controller and the toner ID board. (IF the harness is out, insert it to the connector.) 4) Check the harness connected between the Engine controller and the DEVE board. (If the harness is out, insert it to the connector.) 5) In the Engine diagnostic mode, operate the toner motor to check if the motor is operating. (If it is not operating, replace the toner motor.) 6) Check the sensor of the toner empty board whether it is dirty and there are foreign objects. (If it is dirty or there is a foreign object, remove it.) 7) Replace the toner container. 8) Replace the drum cartridge. |
| Error code: | 67 |
| Display: | TOP BIN FULL |
| Description: | Orange light on The top bin is full of papers. Remove papers from the top bin. |
| Causes: | Toner sensor PCB ASSY failure. Main PCB failure |
| Remedy: | 1) Check the harness connected between the Engine controller and the exit board. (If the harness is out, insert it to the connector.) 2) In the Engine diagnostic mode, operate the full_R sensor to check if the sensor is operating. (If it is not operating, replace the exit board.) 3) Check the damage or warping of the sensor actuator. (If it is damaged or warped, replace the top bin full sensor.) 4) Replace the Engine controller. |
| Error code: | 68 |
| Display: | TOP FAN MOTOR LOCK ERROR |
| Description: | Orange light on An error has occurred at the top fan. |
| Causes: | Fuser unit harness connection failure. Fuser unit failure. LVPS PCB unit failure. Main PCB failure. |
| Remedy: | 1) Check the harness connected between the Engine controller and the exit board. (If the harness is out, insert it to the connector.) 2) Check the harness connected between the exit board and the top fan. (If the harness is out, insert it to the connector.) 3) In the Engine diagnostic mode, operate the top fan to check the fan is operating. (If it is not operating, replace the top fan.) 4) Check the No. 1 pin of the exit board whether 24V is outputted and check the D5 whether it is normal. (If 24V is not outputted or the part is abnormal, replace the exit board.) 5) Replace the Engine controller. |
| Error code: | 69 |
| Display: | Sleep Mode |
| Description: | Sleep Mode |
| Causes: | It means that the printer fuser is turned off, and the power consumption is minimized. |
| Remedy: | 1) Check the harness connected between the Engine controller and the paper size board. (If the harness is out, insert it to the connector.) 2) In the Engine diagnostic mode, operate the MPF trans sensor to check if it is operating. (If it is not operating, replace the paper size board.) 3) Replace the MPF transfer. |
| Error code: | 70 |
| Display: | No Paper |
| Description: | No Paper |
| Causes: | No paper in the paper cassette. |
| Error code: | 71 |
| Display: | Paper Jam 0 |
| Description: | Paper Jam 0 |
| Causes: | The front part of paper is jammed between pickup unit and Feed sensor. |
| Error code: | 72 |
| Display: | Paper Jam 1 |
| Description: | Engine Firmware Failure The Engine Control Board detected a firmware error. |
| Causes: | • Engine Control Board, Pl9.1.16 • EEPROM Board, PL9.1.12 |
| Remedy: | 1 Cycle printer power. Does the error persist? Go to Step 2. Complete 2 Is P/J144 on the EEPROM Board properly seated and defect free? Go to Step 3. Reseat P/J144 or replace the EEPROM Board. 3 Turn printer power off and then back on. Does the error persist? Replace the Engine Control Board. Complete |
| Error code: | 73 |
| Display: | Paper Jam 2 |
| Description: | Paper Jam 2 |
| Causes: | The front part of paper is jammed just after passing through the discharge sensor. |
| Error code: | 74 |
| Display: | [TRAY x] [PAPER SIZE] EMPTY |
| Description: | F/W Overrun detect |
| Causes: | · Loose cable connection · Defective cleaner clutch · Defective IOD2 board · Defective IOD1 board · Defective MCTL board |
| Remedy: | 1) Check the harness connected between the Engine controller and the TA board. (If the harness is out, insert it to the connector.) 2) Check the harness connected between the TA board and the Pickup unit. (If the harness is out, insert it to the connector.) 3) Check the harness connected between the Pickup unit and the cassette sensing board. (If the harness is out, insert it to the connector.) 4) Check the pickup unit. (If it is inferior part or warped part, replace it.) 5) Check the damage of the cassette sensing B . (If it is damaged, replace the cassette sensing board.) 6) In the Engine diagnostic mode, operate the running count of the paper if it is under 39. (If it is over 39, replace the Pickup unit.) 7) Replace the TA board. |
| Error code: | 75 |
| Display: | [TRAY x] NOT INSTALLED |
| Description: | VIC Limutter |
| Causes: | · Loose cable connection · Defective fusing unit clutch · Defective IOD2 board · Defective MCTL board |
| Remedy: | 1) Check for any warping or damage to the cassette (In the case of warping or damage, replace the cassette) |
| Error code: | 76 |
| Display: | Out Bin Full |
| Description: | Fuser Firmware Failure A failure was detected in the Fuser Firmware. |
| Causes: | • Fuser, PL5.1.1 • FSR/ADC Harness, PL5.2.28 • Engine Control Board, PL9.1.16 |
| Remedy: | 1 Check the Fuser for damage. Is the Fuser damaged? Replace the Fuser. Go to Step 2. 2 Check the Fuser connection for damage. Any broken or bent pins? Repair or replace the parts. Go to Step 3. 3 Replace the Fuser. Does the error persist? Go to Step 4. Complete 4 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J361. 2. Check continuity between J36 <=> J361. Replace the Engine Control Board. Replace the FSR/ ADC Harness. |
| Error code: | 77 |
| Display: | WAIT IMAGE |
| Description: | Image Density Failure The engine detected a low-density image condition. |
| Causes: | • Transfer Roller, PL5.1.4 • CTD (ADC) Sensor PL5.2.19 • Engine Control Board PL9.1.16 • FSR/ADC Harness PL5.2.28 |
| Remedy: | 1 Clean the CTD (ADC) Sensor. Does the error persist? Go to Step 2. Complete 2 Check the following for evidence of fault or damage: Transfer Roller Assembly, PL5.1.4 CTD (ADC) Sensor, PL5.2.19 Replace any damaged parts. Go to Step 3. 3 Check the CTD (ADC) Sensor connector. Is P/J136 connected to the harness? Go to Step 4. Reseat the connector to the sensor. 4 Replace the CTD (ADC) Sensor. Does the error persist? Go to Step 5. Complete 5 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J136 2. Check continuity between J36 <=> J136 Replace the Engine Control Board Replace the FSR/ ADC Harness. |
| Error code: | 78 |
| Display: | WRONG PAPER SIZE [PAPER] IN [TRAY x] |
| Description: | Waste Cartridge Full Detection Sensor Failure, Code 78 |
| Causes: | • Waste Cartridge • Waste Cartridge Full Sensor • Engine Control Board |
| Remedy: | 1 1. Remove the waste cartridge sensor holder without disconnecting the harnesses. 2. Measure the voltage between the yellow wire on the waste cartridge full sensor and frame ground, alternately interrupting the sensor. 3. Does the voltage toggle between +5 and 0 VDC? Go to step 5. Go to step 2. 2 1. Measure the voltage between the gray wire and frame ground. 2. Does the voltage measure +5 VDC? Go to step 4. Go to step 3. 3 1. Remove the rear cover and rear shield. 2. Measure the voltage at J407B-17 on the engine control board. 3. Does the voltage measure +5 VDC? Inspect the wiring harness for damage and replace, if necessary. Replace the engine control board. 4 1. Measure the voltage between the violet wire and frame ground. 2. Does the voltage measure 0 VDC? Replace the waste cartridge full sensor. Inspect the wiring harness for damage and replace, if necessary. 5 1. Remove the rear cover and rear shield. 2. Measure the voltage at J407B-16 on the engine control board. 3. Alternately interrupt the sensor 4. Does the voltage toggle between +5 and 0 VDC? Replace the engine control board. Inspect the wiring harness for damage and replace, if necessary. |
Парткод
Название
Samsung Тонер-картридж черный
