Samsung ProXpress M4560FX
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Коды ошибок
11-2T01, 1-2T11, 11-2T21
11-2T31, 11-2T41, 11-2T61
61-1111
61-1500
61-1H01, 61-1H04
61-1H50
61-1H51, 61-1H52
61-1H53, 61-1H54
61-1H60
61-1H61
61-1H62
A1-1112, A1-1113
A1-2112, A1-2113
A1-5110
A3-3212
A3-3312, A3-3320
A4-1110
C1-1110, C1-111A
C1-1140, C1-1170
C1-1150, C1-1160
C1-1313, C1-1314
C1-1411
C1-1512
C1-1712
C3-1110
C3-1150
C3-1312
C3-1411, C3-1414
C3-1512
C3-1712
C6-1120
H1-1210, H1-1211
H1-1222
H1-1252
H1-1253
H1-1310, H1-1311
H1-1322
H1-1352
H1-1353
H1-1410, H1-1411
H1-1422
H1-1452, H1-1454
H1-1453
M1-1110
M1-1610
M1-3122
M1-4111
M1-5112, M1-5113
M1-5120
M1-5612
M2-1111, M2-1114, M2-1214
M2-2212, M2-2214, M2-2310
M3-1110, M3-1112
M3-2130
S1-2433, S1-244x
S1-2434, S1-2435, S1-2436
S1-2437, S1-2438, S1-2439
S1-2450, S1-2451, S1-2452
S1-2453, S1-2454
S1-2510, S1-2550
S2-1110
S2-331D
S2-4210
S2-4310
S3-3121
S3-3130
S3-3230
S6-3122
S6-3123
S6-3128
S7-2110
U1-2115 U1-2116
U1-2117
U1-213x, U1-23xx
U2-1111, U2-1112, U2-1113
U3-3313, U3-3314
U3-4210
Описание
| Error code: | 11-2T01, 1-2T11, 11-2T21 |
| Description: | Tray paper mismatch Tray 1 paper mismatch Tray 2 paper mismatch Tray 3 paper mismatch Tray 4 paper mismatch MP tray paper mismatch |
| Causes: | Paper in tray is not matched to the machine paper setting. |
| Remedy: | 1) Check and change the paper setting of the corresponding tray properly. |
| Error code: | 11-2T31, 11-2T41, 11-2T61 |
| Display: | Tray paper mismatch Tray 1 paper mismatch Tray 2 paper mismatch Tray 3 paper mismatch Tray 4 paper mismatch MP tray paper mismatch |
| Description: | Load tray with [Letter], [Plain] paper Load tray 1 with [Letter], [Plain] paper Load tray 2 with [Letter], [Plain] paper Load tray 3 with [Letter], [Plain] paper Load tray 4 with [Letter], [Plain] paper Load MP with [Letter], [Plain] paper |
| Causes: | Paper in tray is not matched to the machine paper setting. |
| Remedy: | 1) Check and change the paper setting of the corresponding tray properly. |
| Error code: | 61-1111 |
| Description: | Booting Failure: #61-1111. Turn off then on. Call for service if the problem persists |
| Causes: | Hibernation image creation is failed. |
| Remedy: | 1) Turn the machine on with a normal booting. 2) Enter the SVC mode. Select “Hibernation On” again. |
| Error code: | 61-1500 |
| Description: | Unverified application(s) installed. Please contact administrator |
| Causes: | When unverified 3rd party solution is installed, user or administrator is not easily noticed for the unverified solution, which might cause market issue sooner or later. |
| Remedy: | 1) Access SyncThru Web Service. You can check up Samsung Verified information in SyncThru Web Service Maintenance Application Management Application. 2) If necessary, only administrator can delete the unverified application(s) or make them disabled. |
| Error code: | 61-1H01, 61-1H04 |
| Description: | Firmware Update Failure: #61-1H0x. Firmware update has failed due to invalid FW file. Please try again after power off and on. If this problem persists, contact service engineer. |
| Causes: | Firmware update has completed with error. |
| Remedy: | 1) Turn off and on. 2) Download valid file again. If you use USB memory stick, It must be removed via a USB safe removal. 3) Try firmware update again. 4) Replace main board if problem persists. |
| Error code: | 61-1H50 |
| Description: | 3rd party application update has failed due to insufficient storage space in hard disk. Please remove unused 3rd party applications |
| Causes: | PAR update has completed with error. (PAR updating has failed due to insufficient storage space in hard disk.) |
| Remedy: | 1) Remove another 3rd party applications. 2) Try PAR update again. |
| Error code: | 61-1H51, 61-1H52 |
| Description: | 3rd party application update has failed due to unsigned certificate. Please make sure installation file is valid |
| Causes: | PAR update has completed with error. - PAR uses unsigned certificate. - PAR uses expired certificate. - PAR uses unverified certificate. - PAR uses invalid certificate. |
| Remedy: | 1) Get PAR file with signed certificate again. 2) Try PAR update again. |
| Error code: | 61-1H53, 61-1H54 |
| Description: | 3rd party application update has failed due to unsigned certificate. Please make sure installation file is valid |
| Causes: | PAR update has completed with error. - PAR uses unsigned certificate. - PAR uses expired certificate. - PAR uses unverified certificate. - PAR uses invalid certificate. |
| Remedy: | 1) Get PAR file with signed certificate again. 2) Try PAR update again. |
| Error code: | 61-1H60 |
| Description: | Android app installation has failed. The app is already installed |
| Causes: | APK update has completed with error. - The app is already installed. |
| Remedy: | 1) There is no need for user intervention. |
| Error code: | 61-1H61 |
| Description: | Android app installation has failed due to invalid installation file. Install valid file |
| Causes: | APK update has completed with error. - APK file is invalid. |
| Remedy: | 1) Get valid APK file again. 2) Try APK update again. |
| Error code: | 61-1H62 |
| Description: | Android app installation has failed due to invalid installation file. Install valid file |
| Causes: | APK update has completed with error. - APK updating has failed due to insufficient storage |
| Remedy: | 1) Make room for APK installation. 2) Remove unused apps. 3) Try APK update again. |
| Error code: | A1-1112, A1-1113 |
| Description: | Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists |
| Causes: | Main(Feed/Fuser) motor operation is abnormal. • A1–1112 : Main motor is not operated for print-job. • A1–1113 : Main motor is operating but machine recognizes status as "Stopped". |
| Remedy: | 1) Turn the machine off. Check if there are any foreign substances or paper around the paper path. 2) Remove the right cover. 3) Check if the main motor connector is connected correctly. 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the main motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the main(feed/fuser) motor. • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board. - If the control signal is abnormal, replace the main board. b) If the motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. 5) If the main motor operation is normal, remove the fuser unit. Check if the fuser unit has any problem. Replace the fuser unit. |
| Error code: | A1-2112, A1-2113 |
| Description: | Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists |
| Causes: | OPC/Deve motor operation is abnormal. • A1–2112 : OPC/Deve motor is not operated for print-job. • A1–2113 : OPC/Deve motor is operating but machine recognizes status as "Stopped". |
| Remedy: | 1) Turn the machine off. Check if there are any foreign substances or paper around the paper path. 2) Remove the right cover. 3) Check if the OPC/Deve motor connector is connected correctly. 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the OPC/Deve motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the OPC/Deve motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the OPC/Deve motor. • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board. - If the control signal is abnormal, replace the main board. b) If the OPC/Deve motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. 5) If the OPC/Deve motor operation is normal, remove the imaging unit. Check if the imaging unit has any problem. Replace the imaging unit. |
| Error code: | A1-5110 |
| Display: | Motor Failure: #A1-5110. Turn off then on. Call for service if the problem persists |
| Description: | Supply motor operation is abnormal. |
| Causes: | Supply motor operation is abnormal. |
| Remedy: | 1) Turn the machine off. 2) Remove the right cover. 3) Check if the DC motor (toner supply motor) connector in the main drive unit is connected correctly. 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the DC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the DC motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the DC motor(JC31-00078A) or the main drive unit(JC93–00923A). • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)). - If the control signal is abnormal, replace the main board(JC92–02722A). b) If the DC motor is operational, • If the value on the main board is abnormal, replace the main board. If the value is normal, replace the harness. |
| Error code: | A3-3212 |
| Description: | Sensor Failure: #A3-3212. Turn off then on. Call for service if the problem persists |
| Causes: | Inner temperature sensor is defective. |
| Remedy: | 1) Enter SVC mode. Execute sensor test to check its operation. (Diagnostics > Engine Diagnostics > Engine Test Routines) 2) Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the inner temp sensor. 3) If the sensor is normal, replace the main board. |
| Error code: | A3-3312, A3-3320 |
| Description: | Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists The room temperature is not suitable for this set use. Please adjust room temperature |
| Causes: | Outer temperature/humidity sensor is defective. |
| Remedy: | 1) Enter SVC mode. Execute sensor test to check its operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > Outer Temperature) 2) Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the outer temperature/humidity sensor. 3) If the harness and sensor are normal, replace the main board. |
| Error code: | A4-1110 |
| Display: | Lamp Failure: #A4-1110. Open the door, then close it. Call for service if the problem persists |
| Description: | Erase Lamp does not turn on. |
| Causes: | Erase Lamp does not turn on. |
| Remedy: | 1) Enter SVC mode. Execute the erase lamp test. (Diagnostics > Engine Diagnostics > Engine Test Routines > Erase Lamp) 2) If the erase lamp does not turn on, replace it(JC92-02373A). |
| Error code: | C1-1110, C1-111A |
| Display: | C1-1110, C1-111A Toner error |
| Description: | Prepare new yellow toner cartridge. Shake toner cartridge and then install. Replace toner cartridge if the problem persists |
| Causes: | Toner remained is 5 ~ 30% of its life. |
| Remedy: | 1) Order new yellow toner cartridge because toner cartridge with level of “Low” will be exhausted soon. |
| Error code: | C1-1140, C1-1170 |
| Description: | End of life, Replace with new toner cartridge. Toner is very Low. |
| Causes: | Toner cartridge is at the end of its life. |
| Remedy: | 1) Open the front cover. 2) Remove the toner cartridge. 3) Install the new toner cartridge. 4) Close the front cover. |
| Error code: | C1-1150, C1-1160 |
| Description: | Prepare new toner cartridge Replace with new toner cartridge. Replace with new toner cartridge. Replace with new toner cartridge(C1-1160) |
| Causes: | The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life. |
| Remedy: | Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one. |
| Error code: | C1-1313, C1-1314 |
| Display: | C1-1313, C1-1314 Errors |
| Description: | Shake toner cartridge and then install. Call for service if the problem persists Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists |
| Causes: | The toner supply is abnormal. |
| Remedy: | 1) Turn the machine off then on. 2) Open the front cover. 3) Remove the toner cartridge. Thoroughly roll the cartridge three or four times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge. 4) Try to print out the sample page more than 20 pages. 5) Check the toner cartridge. • Check if the toner cartridge is installed correctly. • Check if the toner seal is removed perfectly. • Check if the toner supply shutter between the toner cartridge and the imaging unit works normally. 6) Replace the toner cartridge. Print out the sample page. 7) Check the toner supply motor operation. • Check the signal and power with the DVM. • If the checked result is normal, replace the DC motor or the main drive unit. |
| Error code: | C1-1411 |
| Display: | Toner cartridge is not installed. Install it. |
| Description: | Toner cartridge is not installed. Install the cartridge |
| Causes: | The toner cartridge is not installed. / The machine can’t detect the toner cartridge. |
| Remedy: | 1) Turn the machine off then on. 2) Remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge. 3) Check if the CRUM contact area is contaminated. Clean it. |
| Error code: | C1-1512 |
| Display: | Toner cartridge is not compatible. Check users guide. |
| Description: | Toner cartridge is not compatible. Check users guide. |
| Causes: | Toner cartridge is not compatible. |
| Remedy: | 1) Print the supply information report. Check information of the toner cartridge. 2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. |
| Error code: | C1-1712 |
| Display: | Error: #C1-1712 / Toner Cart Failure: #C1-1712. Call for service |
| Description: | The machine can’t detect the CRUM chip of the toner cartridge. |
| Causes: | The data of CRUM is not detected. / CRUM is defective. |
| Remedy: | These errors are for M3375/3875/4075. 1) Open the front cover. 2) Remove the toner cartridge. 3) Check if the CRUM terminal is contaminated. Clean it. 4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. |
| Error code: | C3-1110 |
| Display: | Prepare IMG. Unit / Prepare new imaging unit Replace IMG. Unit / Replace with new imaging unit |
| Description: | The remaining imaging unit is less than 10% / The imaging unit is at the end of its life. |
| Causes: | Imaging unit has almost reached the end of its life. |
| Remedy: | These errors are for M3325/3825/4025. Check the life remaining of the imaging unit. If its life is at the end, turn the machine off and replace the imaging unit with new one. |
| Error code: | C3-1150 |
| Description: | Replace with new imaging unit |
| Causes: | Imaging unit is at the end of its life. |
| Remedy: | 1) Open the front cover. 2) Remove the imaging unit and replace it with new one. 3) Close the front cover. |
| Error code: | C3-1312 |
| Display: | Imaging Unit Failure: #C3-1312. Install imaging unit again. |
| Description: | Imaging Unit Failure: #C3-1312. Install imaging unit again |
| Causes: | Toner supply is inefficient or abnormal. |
| Remedy: | 1) Turn the machine off. Open the front cover 2) Remove the toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge. 3) If the problem persists, check the follows. a) Check if the Toner Supply Drive Unit(JC93–00436A) is defective. b) Check if the Toner Duct Drive Unit(JC93–00451A) is defective. 4) If the problem persists, replace the toner cartridge. 5) If the problem persists, replace the drum unit. |
| Error code: | C3-1411, C3-1414 |
| Description: | Imaging unit is not installed. Install the unit Imaging Unit Failure: #C3-1414. Install imaging unit again. |
| Causes: | The imaging unit is not installed properly. |
| Remedy: | 1) Open the front cover. 2) If the imaging unit is not installed, install it. Try to test the machine again. 3) If the imaging unit is installed, remove it. Check if the modular jack is contaminated or broken. 4) Clean the modular jack or replace the imaging unit. 5) If it is OK, check the CN22 harness connection on the main board. 6) If the harness is defective, replace it. 7) Turn the machine off then on. Try to test the machine. |
| Error code: | C3-1512 |
| Display: | Imaging unit is not compatible. Check user`s guide |
| Description: | Imaging unit is not compatible. Check the user guide |
| Causes: | Imaging unit is not compatible. |
| Remedy: | 1) Open the front cover. Remove the imaging unit. 2) Check if the label information of the imaging unit is same with the machine’s one. (ex. /SEE) 3) If label information is different from the machine or the imaging unit is not a samsung genuine, replace it with a new one. |
| Error code: | C3-1712 |
| Description: | Imaging unit Failure: #C3-1712. Call for service. |
| Causes: | The data of CRUM is not detected. |
| Remedy: | 1) Open the front cover. 2) Remove the imaging unit check that its modular jack is contaminated or deformed. 3) If it is defective, replace it with new one. 4) Close the front cover. |
| Error code: | C6-1120 |
| Display: | Replace new Fuser unit |
| Description: | Replace with new fuser unit |
| Causes: | The life of the fuser unit has expired. |
| Remedy: | 1) Turn the machine off. 2) Replace the fuser unit(JC91-01157A (220V) /JC91-01158A (110V)). 3) Turn the machine on. |
| Error code: | H1-1210, H1-1211 |
| Display: | Paper jam in Tray 2. |
| Description: | Paper jam has occurred in tray2. |
| Causes: | Paper jam has occurred in tray2. |
| Remedy: | 1) Remove the jammed paper. If the problem persists, check the followings. 2) Check if the paper is loaded in the tray2 properly. 3) Check if the pick up/forward/reverse rollers(JC97–02259A) of the tray2 are defective or worn out. 4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray2 is working properly. 5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness. 6) Check if the AS-SPRING_ES is deformed or assembled properly. 7) If the problem persists after checking No. 1-7, replace the SCF board(JC92-02754A). 8) If the problem persists, replace the Drop connector harness. |
| Error code: | H1-1222 |
| Display: | Pulled Out Tray2 Cassette |
| Description: | The option tray is not inserted perfectly. |
| Causes: | Tray 2 is pulled out or the cassette detection sensor connector is not connected or broken. |
| Remedy: | 1. Remove and re-install the option tray. |
| Error code: | H1-1252 |
| Display: | Paper empty in tray 2 / Paper is empty in tray 2. Load paper |
| Description: | Paper Empty in Tray 2 |
| Causes: | Paper is empty in Tray1 |
| Remedy: | 1) Take off the cassette. If there is no paper on the tray2, load the paper. 2) If the problem persists, check the following. a) Check if the paper empty sensor is contaminated or defective. Replace it. |
| Error code: | H1-1253 |
| Display: | Input System Failure #H1-1253 : Pull Tray 2 out and insert it. |
| Description: | The paper is not fed from tray2. |
| Causes: | The paper is not fed from tray2. |
| Remedy: | 1) Check if the Gear-Idle Lift is broken. 2) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 3) If the connection is OK, replace the cassette detection sensor(JC34-00001A). 4) Check if the Lift-Motor connector is connected properly. 5) If the problem persists, replace the Lift-Motor(JC81-08705A). |
| Error code: | H1-1310, H1-1311 |
| Display: | Paper jam in Tray 3. |
| Description: | Paper jam has occurred in tray3. |
| Causes: | Paper jam has occurred in tray3. |
| Remedy: | 1) Remove the jammed paper. If the problem persists, check the followings. 2) Check if the paper is loaded in the tray3 properly. 3) Check if the pick up/forward/reverse rollers(JC97–02259A) of the tray2 are defective or worn out. 4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray3 is working properly. 5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness. 7) If the problem persists after checking No. 1-7, replace the SCF board(JC92-02754A). 8) If the problem persists, replace the Drop connector harness. |
| Error code: | H1-1322 |
| Display: | Tray 3 cassette is pulled out. Insert it properly. |
| Description: | Tray 3 cassette is pulled out. Insert it properly. |
| Causes: | Tray 3 is pulled out or the auto size sensor connector is not connected or broken. |
| Remedy: | 1) Remove and insert tray3 correctly. 2) If the problem persists, remove tray3 and tray4. Look inside machine. 3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the auto size sensor(JC93-00018A). 5) If the problem persists, replace the DCF board(JC92-02453A). |
| Error code: | H1-1352 |
| Description: | Paper is empty in tray 3. Load paper. |
| Causes: | The media level in tray 3 (optional cassette) is empty. / The photo sensor is defective. |
| Remedy: | 1) Remove tray2. Load the paper in tray3. 2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor is defective, replace it. c) If the empty actuator is defective, replace it. |
| Error code: | H1-1353 |
| Display: | Input System Failure #H1-1353 : Pull Tray 3 out and insert it. |
| Description: | Input System Failure #H1-1353 : Pull Tray 3 out and insert it. |
| Causes: | The paper is not fed from tray3. |
| Remedy: | 1) Remove and insert tray3 correctly. 2) Turn the machine off then on. 3) If the problem persists, turn the machine off. 4) Remove the Bracket Rear Cover after removing 5 screws. 5) Check if the connection between the DCF pick up drive and DCF board is correct. 6) If the connection is OK, replace the pick up drive unit(JC93-00442A). 7) If the problem persists, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated, clean it. c) If the photo sensor(0604-001393) is defective, replace it. |
| Error code: | H1-1410, H1-1411 |
| Display: | Paper jam in Tray 4. |
| Description: | Paper jam has occurred in tray4. |
| Causes: | Paper jam has occurred in tray4. |
| Remedy: | 1) Remove the jammed paper. If the problem persists, check the followings. 2) Check if the paper is loaded in the tray4 properly. 3) Check if the pick up/forward/reverse rollers(JC97–02259A) of the tray2 are defective or worn out. 4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray4 is working properly. 5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness. 6) Check if the AS-SPRING_ES is deformed or assembled properly. 7) Check if the Press D-cut of the Gear-Lifting(JC81-08478A) is broken. 8) If the problem persists after checking No. 1-7, replace the SCF board(JC92-02754A). 9) If the problem persists, replace the Drop connector harness. |
| Error code: | H1-1422 |
| Display: | Tray 4 cassette is pulled out. Insert it properly. |
| Description: | Tray 4 cassette is pulled out. Insert it properly. |
| Causes: | Tray 4 is pulled out or the auto size sensor connector is not connected or is broken. |
| Remedy: | 1) Remove and insert tray4 correctly. 2) If the problem persists, remove tray3 and tray4. Look inside machine. 3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the auto size sensor(JC93-00018A). 5) If the problem persists, replace the DCF board(JC92-02453A). |
| Error code: | H1-1452, H1-1454 |
| Description: | Paper is empty in tray 4. Load paper |
| Causes: | The media level in tray 4 (optional cassette) is empty. The tray is empty. / The photo sensor is defective. |
| Remedy: | 1) Remove tray2. Load the paper in tray4. 2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor is defective, replace it. c) If the empty actuator is defective, replace it. |
| Error code: | H1-1453 |
| Display: | Input System Failure #H1-1453 : Pull Tray 4 out and insert it. |
| Description: | Input System Failure #H1-1453 : Pull Tray 4 out and insert it. |
| Causes: | The paper is not fed from tray4. |
| Remedy: | 1) Remove and insert tray4 correctly. 2) Turn the machine off then on. 3) If the problem persists, turn the machine off. 4) Remove the Bracket Rear Cover after removing 5 screws. 5) Check if the connection between the DCF pick up drive and DCF board is correct. 6) If the connection is OK, replace the pick up drive unit(JC93-00442A). 7) If the problem persists, check the following. a) Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. |
| Error code: | M1-1110 |
| Display: | Paper Jam in Tray1. |
| Description: | Paper jam in tray 1. Please remove the paper |
| Causes: | The jammed paper has occurred in the tray. |
| Remedy: | 1) Clear the jam from the tray1. 2) Remove the tray. Check if the loaded paper is in proper place. Align it. 3) If the jammed paper occurred before entering it to the separation roller, check the Sheet Retard / Pickup roller / Forward roller / CST Knock up / CST Knock up Spring. 4) If the jammed paper occurred after entering it to the separation roller, check the Ribs in paper path. |
| Error code: | M1-1610 |
| Display: | Paper jam in MP Tray. |
| Description: | Paper Jamin MP tray |
| Causes: | The jammed paper has occurred in the MP tray. |
| Remedy: | 1) Remove the jammed paper. 2) If the jammed paper occurs continually, check the followings. a) Check if the pick up/forward/reverse roller are worn out or contaminated. Clean the contaminated part or replace it. b) Check if the actuator is assembled correctly. 3) If the pick up clutch is defective, replace it. 4) If the problem persists, replace the MP unit. |
| Error code: | M1-3122 |
| Display: | Tray 1 cassette is pulled out. Insert it properly. |
| Description: | Tray 1 cassette is pulled out. Insert it properly. |
| Causes: | Tray 1 is pulled out or the auto size sensor connector is not connected or broken. |
| Remedy: | 1) Remove and insert Tray1 correctly. 2) If Tray1 is not locked or pulled out without holding the locking lever, remove Tray1. 3) Check if foreign substance or paper is inside the space between Tray1,2. If so, please remove it. 4) If the problem persists, check that the auto size sensor is connected properly. 5) If the problem persists, replace the main board(JC92–02452A). |
| Error code: | M1-4111 |
| Display: | Input System Failure #M1-4111 : Pull Tray 1 out and insert it. |
| Description: | Input System Failure #M1–4111 : Pull Tray 1 out and insert it. |
| Causes: | The paper is not fed from tray1. |
| Remedy: | 1) Remove tray1 and re-install it. 2) If the problem persists, turn the machine off then on. 3) Enter SVC mode. Execute pickup motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0370) 4) If the pick up motor operation is abnormal, turn the machine off. 5) Remove the rear cover. 6) Check if the connection between pickup drive unit1 and main board is secure. 7) If the connection is OK, replace the pickup drive unit(JC93-00442A). 8) If the problem persists, check the pickup unit1. a) Check if the photo sensor in the pickup unit1 is defective. b) If the sensor(0604–001393) is defective, replace it. |
| Error code: | M1-5112, M1-5113 |
| Display: | M1-5112, M1-5113, Paper empty in tray 1 / Paper is empty in tray 1. Load paper |
| Description: | Paper is empty in Tray 1. Load paper Paper is empty in tray 1. Load paper Paper is empty in all tray. Load paper Paper is empty in manual feeder. Load paper(M1-5712) |
| Causes: | Paper is empty in tray. / Paper is loaded in tray but the machine detects empty status. |
| Remedy: | 1) If there is a jammed paper, first clear the jam. (Refer to 4.1.3 Jam removal) 2) Load the paper in tray. 3) Check if the empty actuator works normally. If it is defective or broken, replace it. 4) If the actuator operation is OK, check the empty sensor. Reconnect the sensor connector. If the sensor is defective, replace it. |
| Error code: | M1-5120 |
| Display: | Paper empty in tray 1 / Paper is empty in tray 1. Load paper All Tray Empty / Paper is empty in all tray. Load paper |
| Description: | There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective. |
| Causes: | Paper is empty in all tray. |
| Remedy: | 1) Load the paper in the tray1. If the problem persists, check the followings after turning the machine off. 2) If the Actuator-Paper Empty(JC66-02762A) is defective, replace it. (Refer to 3.3.21) 3) If the photo sensor(0604-001393) is defective, replace it. Check if the connector is connected properly. 4) If the problem persists, replace the main board. |
| Error code: | M1-5612 |
| Display: | Paper is empty in MP Tray. Load paper. |
| Description: | Paper is empty in MP Tray. Load paper. |
| Causes: | Paper in the MP tray is less than 10%. / The photo sensor is defective. |
| Remedy: | 1) Load the paper in the MP tray. 2) If paper is loaded but error message has not disappeared, check the following : a) If the photo sensor is contaminated, clean it. b) If the photo sensor is defective, replace it(0604–001393). c) If the actuator is defective, replace it(JC66-03217A). |
| Error code: | M2-1111, M2-1114, M2-1214 |
| Description: | Paper jam inside of machine. Please remove the paper |
| Causes: | The paper has jammed at the feed sensor. |
| Remedy: | 1) Remove the tray1. Remove the jammed paper. And install the tray. 2) If the problem persists, check the followings. 3) Check if the feed sensor connector is connected correctly. 4) Check if the regi. roller is contaminated or worn out. 5) Check the regi. clutch connection. If the regi. clutch is defective, replace it. 6) Check the pick up clutch connection. If the pick up clutch is defective, replace it. |
| Error code: | M2-2212, M2-2214, M2-2310 |
| Description: | Paper jam at the top of duplex path. Please remove the paper Paper jam inside of duplex path. Please remove the paper Paper jam at the bottom of duplex path. Please remove the paper |
| Causes: | The paper did not enter the duplex path and has jammed. |
| Remedy: | 1) Remove the jammed paper. If the same error occurs continually, check the following. 2) Check if there are any obstacles or contamination in the duplex path. 3) Check if the exit actuator of the fuser unit works normally. 4) Check if the exit motor works normally and its connector is connected properly. 5) If the exit motor is defective, replace it or exit drive unit. 6) Check if the duplex clutch works normally and its connector is connected properly. 7) If the duplex clutch is defective, replace it. |
| Error code: | M3-1110, M3-1112 |
| Description: | Paper jam in exit area. Please remove the paper |
| Causes: | A paper jam was detected in the exit area. |
| Remedy: | 1) Open the rear cover. Remove the jammed paper. 2) Check if the Guide-Change Duplex of the rear cover is defective. 3) Check if the exit sensor and actuator is working normally. |
| Error code: | M3-2130 |
| Display: | Output bin full Remove paper |
| Description: | Paper in output bin is full. Remove printed paper |
| Causes: | The machine detected that the output tray has got full or the bin-full sensor is defective. |
| Remedy: | 1) Remove the paper on the output tray. (The maximum loading capacity is 150 sheets based on standard paper (80 g/m²).) 2) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor. |
| Error code: | S1-2433, S1-244x |
| Description: | System Failure: #S1-2433 Call for service HDD System Failure #S1-244x : Call for service |
| Causes: | System memory is corrupted. / Unexpected S/W error has occurred. |
| Remedy: | 1) Enter the SVC(tech) mode. Select “System Recovery” in Service Function menu. 2) Execute the hard disk format and firmware re-installation. 3) If the problem persists, replace the HDD. |
| Error code: | S1-2434, S1-2435, S1-2436 |
| Description: | HDD Error #S1-2434. Check users guide. HDD Error #S1-2435. Check users guide. HDD Error #S1-2436. Check users guide. |
| Causes: | HDD partition or memory is full. • S1-2434 : Addresses in Address book / User data in User profile • S1-2435 : Documents in Document box / Jobs in Secure job list / Fonts / Forms • S1-2436 : System Logs • S1-2437/3438/3439 : Printing Error / No Paper in Tray |
| Remedy: | 1) Enter SVC mode. Select “Hard Disk Maintenance” in Service Function menu. 2) Execute hard disk format. 3) If the problem persists, replace the HDD(JC59–00035A). |
| Error code: | S1-2437, S1-2438, S1-2439 |
| Description: | HDD Error #S1-2437. Check users guide. HDD Error #S1-2438. Check users guide. HDD Error #S1-2439. Check users guide. |
| Causes: | HDD partition or memory is full. • S1-2434 : Addresses in Address book / User data in User profile • S1-2435 : Documents in Document box / Jobs in Secure job list / Fonts / Forms • S1-2436 : System Logs • S1-2437/3438/3439 : Printing Error / No Paper in Tray |
| Remedy: | 1) Enter SVC mode. Select “Hard Disk Maintenance” in Service Function menu. 2) Execute hard disk format. 3) If the problem persists, replace the HDD(JC59–00035A). |
| Error code: | S1-2450, S1-2451, S1-2452 |
| Description: | HDD Failure: #S1-245x. Call for service. |
| Causes: | The printer cannot access the data stored in the HDD database. The file in the database is corrupted. • S1–2451 : Audit Log data • S1–2452 : XOA data • S1–2453 : License data • S1–2454 : Job log data |
| Remedy: | 1) When this error occurs, you can reboot the system in forced system recovery mode and execute HDD recovery 2) You can use the TS update manager to execute the patch file and delete the database. 3) If neither of these methods fix the error, then you can attempt a low format (all data will be lost) or replace the HDD. |
| Error code: | S1-2453, S1-2454 |
| Description: | HDD Failure: #S1-245x. Call for service. |
| Causes: | The printer cannot access the data stored in the HDD database. The file in the database is corrupted. • S1–2451 : Audit Log data • S1–2452 : XOA data • S1–2453 : License data • S1–2454 : Job log data |
| Remedy: | 1) When this error occurs, you can reboot the system in forced system recovery mode and execute HDD recovery 2) You can use the TS update manager to execute the patch file and delete the database. 3) If neither of these methods fix the error, then you can attempt a low format (all data will be lost) or replace the HDD. |
| Error code: | S1-2510, S1-2550 |
| Description: | MSOK Failure: #S1-2510. Call for service and change MSOK MSOK Failure: #S1-2550. Call for service and change MSOK |
| Causes: | MSOK module was broken. TPM in MSOK doesnt work. * TPM: Trusted Platform Module, Security password processing unit for storing the encryption key |
| Remedy: | 1) MSOK needs to be replaced. Please contact HQ tech support. |
| Error code: | S2-1110 |
| Description: | Engine Failure: #S2-1110. Call for service if the problem persists |
| Causes: | The CPU in main board has some problem. (Booting error, Communication error etc.) |
| Remedy: | 1) Turn the machine off then on. 2) If the problem persists, replace the main board. |
| Error code: | S2-331D |
| Display: | S2-331D, Waiting for low temp / Waiting delay time for lower fixing temperature… |
| Description: | Wait delay time for lower fixing temperature… |
| Causes: | These errors show the engine status. |
| Remedy: | 1) Please wait until this error will disappear. |
| Error code: | S2-4210 |
| Display: | Front door is open. Close it. |
| Description: | Front door is open. Close it. |
| Causes: | Front cover or Side cover is opened. |
| Remedy: | 1) Close the front cover correctly. 2) Check if the cover open sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it. |
| Error code: | S2-4310 |
| Description: | Rear door is open. Close the door |
| Causes: | Rear cover is opened. |
| Remedy: | 1) Open the rear cover and close it correctly. 2) Open the rear cover. 3) Check if the switch contact of the rear cover is deformed. 4) Remove the left cover. 5) Check the connection between the cover open sensor and HVPS board. Reconnect the harness. If the harness is defective, replace it. 6) Open the rear cover. Check if the message is changed when pushing the micro switch(cover open sensor). 7) If the cover open sensor is defective, replace it. |
| Error code: | S3-3121 |
| Display: | Scanner Locked |
| Description: | CIS unit in the scanner does not move. |
| Causes: | Scanner lock error has occurred. CIS does not move. |
| Remedy: | 1) Check if the CIS unit moves when turning the machine off then on. 2) Check if the CIS cable is connected correctly. Reconnect it. 3) If the CIS unit is defective, replace it. 4) Check if there is any defective part in the scanner. Find and replace it. 5) If the problem persists, replace the main board. |
| Error code: | S3-3130 |
| Description: | Scan System Failure: #S3-3130. Call for service |
| Causes: | CIS cable in the platen unit is not connected correctly. |
| Remedy: | 1) Power off the machine. 2) If CIS connection cable is not connected, connect CIS connection cable. 3) If CIS connection cable is connected but this error code has occurred, then disconnect CIS cable. And then, connect CIS cable again. 4) Power On. 5) If the problem persists, check the cable. If it is defective, replace it. 6) If the problem persists, check the CIS. If it is defective, replace it. |
| Error code: | S3-3230 |
| Description: | Scan System Failure: #S3-3130. Call for service |
| Causes: | CIS cable in the ADF unit is not connected correctly. |
| Remedy: | 1) Power off the machine. 2) If CIS connection cable is not connected, connect CIS connection cable. 3) If CIS connection cable is connected but this error code has occurred, then disconnect CIS cable. And then, connect CIS cable again. 4) Power On. 5) If the problem persists, check the cable. If it is defective, replace it. 6) If the problem persists, check the CIS. If it is defective, replace it. |
| Error code: | S6-3122 |
| Display: | Network cable is disconnected. Check it. |
| Description: | Network cable is disconnected. Check it. |
| Causes: | Network cable is disconnected. |
| Remedy: | 1) Check if the green LED of the network port is on. 2) If not, unplug and reconnect the network cable. 3) If the problem persists, replace the main board(JC92-02742A). |
| Error code: | S6-3123 |
| Display: | This IP address conflicts with that of other system. Check it. |
| Description: | This IP address conflicts with that of other system. Check it. |
| Causes: | Network has some problem. (IP address conflicts with that of other system. / Communication error / There is no response when checking the ping test.) |
| Remedy: | Change the machine’s IP address. • Execute the Samsung Easy Printer Manager program. (Device setting > Network > IP address). Change the IP address. • In case of DHCP or Bootp, reboot the machine to receive a new IP address. |
| Error code: | S6-3128 |
| Display: | 802.1x authentication failed. Please Contact the System Administrator |
| Description: | There is no response when checking the ping test. ID or Password is incorrect. |
| Causes: | Network error. ( A authenticator(eg switch) rejected authentication. / There is no response when checking the ping test.) |
| Remedy: | 1) Change the IP adredd (Machine Setup > Network Setting > Login > TCP/IP > Select the network protocol > IP Setting 2) Inut the Network Login ID and Password correctly. |
| Error code: | S7-2110 |
| Display: | Fuser Failure: #S7-2110. Turn off then on |
| Description: | Fuser Failure: #S7-2110. Turn off then on |
| Causes: | Heater control relay is abnormal. |
| Remedy: | 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) If the problem persists, replace the Fuser unit(110V : JC91-01158A, 220V : JC91-01157A). |
| Error code: | U1-2115 U1-2116 |
| Description: | Fuser unit Failure: #U1-2115. Turn off then on. Call for service if the problem persists Fuser unit Failure: #U1-2116. Turn off then on. Call for service if the problem persists |
| Causes: | The pressure control unit(Cam unit)of the fuser is abnormal. |
| Remedy: | 1) After checking the fuser installation, turn the machine off then on. 2) Open the rear cover. Lift up the right side and release the rear cover. 3) If there is no problem, remove 4 screws. 4) Lift up the both levers. Then take off the fuser unit. 5) Remove the fuser side cover L/R. Check if the Actuator cam, Gear cam are assembled correctly. 6) If there is no problem for above steps, assemble and reinstall fuser unit. Then turn the machine on. 7) If the same error persists, perform a Memory Clear (backup data in SWS first); if that does not work try reinstalling the firmware. 8) If the same error persists, replace the fuser unit with new one. 9) If the same error persists, replace the main board. |
| Error code: | U1-2117 |
| Display: | Fuser Unit Failure: #U1-2117. Turn off then on |
| Description: | Fuser unit Failure: #U1-2117. Turn off then on. |
| Causes: | The machine can’t detect that the fuser unit is installed. |
| Remedy: | 1) After checking the fuser installation, turn the machine off then on. 2) Open the rear cover. Lift up the right side and release the rear cover. 3) If there is no problem, remove 4 screws. 4) Lift up the both levers. Then take off the fuser unit. 5) If there is no problem for above steps, assemble and reinstall fuser unit. Then turn the machine on. 6) If the same error persists, execute the memory clear. 7) If the same error persists, replace the fuser unit with new one. 8) If the same error persists, replace the main board. |
| Error code: | U1-213x, U1-23xx |
| Description: | Fuser unit Failure: #U1-2xxx. Turn off then on. Call for service if the problem persists |
| Causes: | The temperature control of fuser unit is abnormal. (Open Heat Error or Low Heat Error or Over Heat Error) / Thermistor is defective. / Fuser unit connection is bad. |
| Remedy: | 1) After checking the fuser installation, turn the machine off then on. 2) Open the rear cover. Lift up the right side and release the rear cover. 3) If there is no problem, remove 4 screws. 4) Lift up the both levers. Then take off the fuser unit. 5) Remove the Frame-cover-upper after removing 2 screws. And measure the thermostat continuity. Check if the thermostat is opened. 6) Measure the LAMP-HALOGEN resistance value from the center and both sides. Check if it has the continuity. 7) Check if the Draw-connector harness is correct. Check its color. 8) Check if 2 thermistor connectors are connected properly. 9) Measure the Thermistor resistance value from the center and both sides. Check if it has the continuity. 10)Check if the thermistor connector on the main board is connected properly. 11) Check if the FDB connector is connected properly. 12)Check if the voltage in user environment is in this range (80V ~ 140V, 160V ~ 260V). 13)If there is no problems for above steps, update the firmware. 14)Replace the FDB. 15)If the problem persists, replace the SMPS. 16)If the problem persists, replace the main board. |
| Error code: | U2-1111, U2-1112, U2-1113 |
| Description: | LSU Failure: #U2-1111. Please turn off then on. LSU Failure: #U2-1112. Please turn off then on. LSU Failure: #U2-1113. Please turn off then on. |
| Causes: | LSU motor does not operate or it operates abnormally. / LSU Motor ready signal is abnormal. |
| Remedy: | 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up. 2) Print a demo page to check that the machine operates normally. 3) If the problem persists, check the following : • If the LSU motor makes a sound, a) Enter SVC mode to check the LSU motor ready signal. (Diagnostics > Engine Diagnostics > Engine Test Routines) b) Select “LSU Motor1 Run Ready”. ( Diagnostics > Engine Diagnostics > Engine Test Routines > 110-0000) c) Press ‘Start’ button. Check that the status has changed to ‘Executing -> Low -> High’. d) If the status has not changed, the motor ready signal is abnormal. Replace the LSU. • If the LSU motor does not makes a sound, a) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Check that the LSU motor make a sound after turning the machine on. b) If the LSU cable is defective, replace it. Check that the LSU motor make a sound after turning the machine on. c) If the problem persists, replace the LSU. |
| Error code: | U3-3313, U3-3314 |
| Display: | Document jam. Remove jam |
| Description: | A document jam was detected in the ADF unit. |
| Causes: | A document jam was detected in the ADF unit. |
| Remedy: | 1) Remove the jammed paper from ADF unit. 2) If the error persists, turn the machine off then on. 3) If the document jam occurs continually, open the ADF cover-top. Check if the ADF pick up roller is contaminated or worn out. Clean or replace it. 4) If the pick up roller is OK, check the followings. a) Check if the ADF motor is working normally. b) Check if the connector on the ADF joint board is connected correctly. 5) If the problem persists, replace the ADF unit. |
| Error code: | U3-4210 |
| Display: | Top door of scanner is open. |
| Description: | Top door of scanner is open. |
| Causes: | DSDF cover is open. |
| Remedy: | 1) Open and close the DSDF cover. Check if the error message is disappeared. 2) If the problem persists, check the cover open sensor. a) Open the DSDF cover. Remove the spring. b) Remove 4 screws. c) Check if the sensor connector is connected correctly. If the sensor is defective, replace it(0604–001393). |
